EXCEL THROUGH SOFT

SKILLS

Make your Personality

Professional !
Defining Soft Skills as
Success Skills
Soft S kills as :
• A cluster of skills that
‘influence’ how we
interact with
one another.
• Ability to relate and
connect
with people.
Soft S kills as :
• Effective Communication Skills
• Right Attitude and Values
• Innovation and Creativity
• Analytical Thinking
• Flexibility
• Change – Readiness
• Interpersonal Skills
• Negotiation Skills
• Persuasive skills
• Time Management skills
• Problem solving ability
• Adaptability
• Leadership and Team building
Types of S ki lls
• Hard Skills
• Learned from books
• Learned from hands-on experience
• Abilities to do things in your chosen
career
• Soft Skills
• Not learned from books
• Work ethics
• Habits and traits
Har d Ski lls
• Reading
• Writing
• Math
• Computer abilities
• Logic
• Skills for particular job
requirements
Sof t Sk il ls
• Communication ability
• People skills
• Professionalism Positive attitude
• Group/team abilities
• Understanding of continuing learning
• Critical, logical, enthusiasm – “thinking”
• “Entitlement”
W hy S oft Skills?
• For a Smooth Professional Life
• For More Integrated Operation
• For More Effective Management
• To Integrate Strategic Goals
• For More Appealing Personality
Communication – Make it a
process
• through this process we convey a thought or
feeling to someone else.
• how it is received depends on a set of events,
stimuli, that person is exposed to.
• Communication is a dynamic process…
• how you say what you say plays an important
role in communication.
TOTAL COMMUNICATION PROCESS
Attributes through -
Writing
9% Speaking
30%
Reading
16%

Listening
45%
Expressing Communication
through Body Language
• You have probably already heard you shouldn’t cross your
arms as it might make you seem defensive or guarded.

• This goes for your legs too. Keep your arms and legs open.
 ON E OF THE RIGH T WAYS
WOU LD BE T O H AVE EY E
CONT ACT,BUT DON’T ST ARE

• If there are several people you are talking to, give them
all some eye contact to create a better connection and
see if they are listening.
• Keeping too much eye-contact might creep people out.
• Giving no eye-contact might make you seem insecure.
If you are not used to keeping eye-contact it might feel
a little hard or scary in the beginning but keep working
on it and you’ll get used to it.
 EX PLORE HA VI NG AN EYE
CON TACT, B UT D ON ’T ST ARE
MAKE IT A POINT TO SMILE AND
LAUGH
• ligh ten up , do n’t take your self too
ser io us ly.
• Relax a bit, smil e an d laug h whe n
some one say s so met hing funny . Pe opl e
wi ll be a lot mor e inc lined to lis ten to
you if y ou s eem t o b e a po sit iv e per son.
• But do n’ t be the fir st to laug h at your
ow n jokes , it mak es you seem ne rvous
and nee dy. Smi le whe n you are
in trod uced to someone but do n’t keep a
smil e pl ast ered on your face , you’ ll seem
in sinc er e.
 MAKE SURE YOU
KEEP YOUR HEAD UP
Don’t keep your eyes on the ground, it
might make you seem insecure and a bit
lost. Keep your head up straight and your
eyes towards the horizon
 EXPLORE USING YOUR
HANDS MORE
CONFIDENTLY
 Instea d of fidgetin g with you r
han ds and scr atc hi ng yo ur face
use them to commu nicate wha t
yo u a re tryin g to s ay.
 Us e you r ha nds to describe
somet hi ng or to ad d wei ght to a
poin t you are tryi ng to make . But
don ’t us e them to mu ch or it
might become di str ac tin g. And
don ’t let yo ur han ds flail ar ou nd,
KEEP A GOOD ATTITUDE

• last but no t leas t, keep a posit ive , open an d

re laxe d at tit ude.
• How you feel wil l come throug h in your
body lang uag e an d can make a maj or
diff ere nce.
Belie ve in :
Soft Skill s add on wit h Ha r d
Skill s to enca psula te
Cor e Ski lls