Soft Skills vs.

Hard Skills

3 :

(Hard Skills)
(IQ) Soft Skills

EQ Hard

Skills

Hard Skills
Soft Skills

Hard Skills

Hard skills

Soft skills

soft skills

1. Hard Skill
(Work Related
Competency)
2. Soft Skill
(People Management
Competency)
3. Communication Skill
Hard Skill

Soft Skill

Soft Skill

(Teamwork)

Communication Skill

HR

2 Hard Skills Soft

Skills

Hard Skills

Soft Skills

Hard Skills Soft Skills

Hard Skills
Soft Skills

Hard Skills
Hard Skills
Soft Skills

Soft Skills
...

(Systematic Thinking)
(Analytical Skill)

(Critical Thinking)

...

...
!!!

(Communication Skill)
(Assertiveness)

(Teamwork & Collaboration) (Questioning &

Listening Skills)

(Selling Skill)
(Presentation Skill) (Negotiation Skill)

Soft Skills 3

Balance

Competency
Competency .. 1970
McBer

The US State Department

Foreign Service Information Officer (FSIOs)

The US State Department FSIOs

Foreign Service Officer Exam
(Skill) (Senior Office)

1.

(Minority)

2.

The US State Department

McBer
David C. McClelland

David C. McClelland

FSIOs David C. McClelland

1) FSIOs (Superior

Performer)
(Average
Performer)
2) Behavioral Event Interview

(BEI)
3 3 David C. McClelland

(Superior Performer)

3) BEI

(Superior Performer)


(Average Performer)
2

Superior Performance David C. McClelland Competency

David C. McClelland Competency

Testing for Competence Rather Than Intelligence IQ

(

Competency

Competency

Competency

 McClelland Competency

(Competency)
David Mc Clelland (1993 : 4)

Competency

Scott Parry (1998 : 5)

(Cluster) (Knowledge) (Skill)

(Attitudes)

Hay Group. (

Richard Boyatzis (1982 : 56-57)

(2546 : 33)
(Paradigm)

(2546 : 27)
Competency

(2544

: 23)

Competency

3
1. (Knowledge)

2. (Skill) ICT

3.
(Attiributes)


The Concise Oxford Dictionary of
Current English competence competency
(Crowther, 1995)

..
2525 (, 2539)
competency
(Boyatzis, 1982
, 2548)

(Underlying Characteristic)
(Motive) (Trait) (Skill)
(Self-Image) (Social
Role) (Body of Knowledge)

/

(McClelland, 1993

 , 2548)

(competency)

(competency)

5
(knowledge) (skills)

Hard
Skills
self-concept


Trait
Motive

soft skills

(1) (skills)

 (2) (knowledge)

(3)

(self-concept) selfconfidence




(4)
(trait)

(5)
(motive)

(achievement orientation)

(Barrett, G. V., and

Depinet, R. L., 1991)
Reconsideration

of Testing for Competence


Testing for

Competence rather than Intelligence

..1973

(general cognitive ability)

(Hunter & Hunter, 1984
, 2549: 68)

(Hayes, 1983: 4)



(Mirabile,
1995

, 2548; Ledford, 1995 cited

in Heneman and Ledford Jr., 1998)

(Boam & Sparrow, 1992)

(Burgoyne,
1989 , 2549: 33)

Creating the Managerial Portfolio : Building

the Competency Approaches to Management

(Woodruff,

1991 , 2549: 35)

(Holmes, 1992 cited in Brewster et al., 2000;

, 2548)

(it is not what person actually does, but it is

about what person is capable of doing it)

(Spencer &
Spencer, 1993: 9-11)

(Underlying Characteristic)

(Causal Relationship)
(Criterion-Reference) /
(Superior
Performance)

5 (motives) (traits)
(self-concept) (knowledge)
(skills)

(Dale & Hes, 1995: 80)

(Excellence)

(Superior Performance)
(Occupational Competence)
(Ability)

(Element of Competence)
(Performance Criteria)
(Range Statement)
(Nagelsmith,1995)

(Katz & Green, 1992)


(

2548)
(OHagan, 1996: 4-5)

(Kirschner, Vilsterm, Hummel and
Wigman, 1997)


(C)
(function)
(K) (Sk) (S)

C = f (K, Sk, S)

(Parry, 1998)

(Work) (Results)
(Outputs) (Knowledge)
(Skill) (Attitude)




(Input)

(knowledge) (skills)

(attributes)

(Klemp, 1999

, 2548)

(Rulatt & Lohan, 1995)

(Alhey & Orth, 1999)
(Schoonover, 1999)
(Shermon, 2000)
2


(Whiddett and Hollyforde,
2003 , 2548)

(Arnauld de
Nadaillac, 2003)

(knowledge)
(know-how) /
(attitude)

(David D. Dubois, William J. Rothwell,

2004)

(2526 , 2545: 58)

(2547)
2

(knowledge)
(skills) (attitude)
(belief)
(trait)
(knowledge) (skills)
(attributes) KSAs

(2547)

(competency)

(how)

(what)

competency

3 KSA

(1) (knowledge)


/



(2) (skills)

2 /
(management skills)

(technical skills)

(3)

(attributes)

.. (2548: 5-6;

2551: 48;

, 2550: 11)
(competency) (knowledge)

(skills) (Attributes)

(job roles)

(2547)

(core
competency)





(organizational core
competency)

(core competency)
SWOT analysis







(employee core competency)

(organizational core competency)
(core competency)

(2548)
(competency)


(2548) (competency)



capability, ability, proficiency, expertise,
skill, fitness, aptitude

(2548)
(competency) (knowledge) (skills)
(personal characteristic or
attributes)

(2548)

competency

(2549: 12)

(2548
, 2548)

(knowledge)

(skills)

ICT




(attributes)

(2550: 75)

(competency)

(2546

. 2548)

(1)

(2)

(3)

(4) (KPIs)

(5)

(6)



(creative thinking)

48

(mutual benefits)

(career advancement)

(strategic management)

(Critical Success
Factors)

 (foundation)