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    ITIL Process Map

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    Hello Word :-)
    People Process Continual Service Improvement Act Plan Check Do Products Wisdom Knowledge Information Data SKMS Service Knowledge Mgt System Partners 7 Step Improvement Metrics ( V,D,J,I and P,S,T ) Multi-vendor sourcing Board Informed Service Strategy Financial Management Business Relationship Mgt Demand Management Strategy Management Service Portfolio Mgt Cloud Service Models Service Design Package Service Level Agreements Release Plans Deployment Plans Operating Procedures Service Pipeline Service Catalogue Retired Services Customer Insource IT

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    ITIL Process Map

    Uploaded by

    Hello Word :-)
    34 views1 page
    People Process Continual Service Improvement Act Plan Check Do Products Wisdom Knowledge Information Data SKMS Service Knowledge Mgt System Partners 7 Step Improvement Metrics ( V,D,J,I and P,S,T ) Multi-vendor sourcing Board Informed Service Strategy Financial Management Business Relationship Mgt Demand Management Strategy Management Service Portfolio Mgt Cloud Service Models Service Design Package Service Level Agreements Release Plans Deployment Plans Operating Procedures Service Pipeline Service Catalogue Retired Services Customer Insource IT

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    People Process Continual Service Improvement Act Plan Check Do Products Wisdom Knowledge Information Data SKMS Service Knowledge Mgt System Partners 7 Step Improvement Metrics ( V,D,J,I and P,S,T ) Multi-vendor sourcing Board Informed Service Strategy Financial Management Business Relationship Mgt Demand Management Strategy Management Service Portfolio Mgt Cloud Service Models Service Design Package Service Level Agreements Release Plans Deployment Plans Operating Procedures Service Pipeline Service Catalogue Retired Services Customer Insource IT

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    34 views1 page

    ITIL Process Map

    Uploaded by

    Hello Word :-)
    People Process Continual Service Improvement Act Plan Check Do Products Wisdom Knowledge Information Data SKMS Service Knowledge Mgt System Partners 7 Step Improvement Metrics ( V,D,J,I and P,S,T ) Multi-vendor sourcing Board Informed Service Strategy Financial Management Business Relationship Mgt Demand Management Strategy Management Service Portfolio Mgt Cloud Service Models Service Design Package Service Level Agreements Release Plans Deployment Plans Operating Procedures Service Pipeline Service Catalogue Retired Services Customer Insource IT

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 1

    People

    Process
    Continual Service Improvement
    Act Plan Check Do

    Products
    Wisdom Knowledge Information Data
    SKMS
    Service Knowledge Mgt System

    Partners

    7 Step Improvement
    Metrics ( V,D,J,I & P,S,T )

    (RACI)

    sales@purplegriffon.com 01539 736828

    Multi-vendor sourcing

    Board Informed

    Service Strategy
    Financial Management

    Business Relationship Mgt Demand Management

    Strategy Management Service Portfolio Mgt

    Cloud
    Service Models Service Design Package Service Level Agreements Release Plans Deployment Plans Operating Procedures

    Service Portfolio
    Service Pipeline Service Catalogue Retired Services

    Customer Insource IT Dept


    Service Owner Process Owner Process Manager Process Practitioner Application Management

    Service Design
    Service Level Management Availability Management

    Design Coordination Capacity Management Information Security Mgt

    Service Catalogue Mgt Supplier Management

    Knowledge Process Outsource

    Consulted onsulted

    SCMIS IT Service Continuity Mgt CMIS

    SMIS AMIS

    Application Service Provision

    Accountable

    Service Transition
    Transition Planning & Supp

    Change Management Release & Deployment Mgt Service Validn & Testing

    Service Asset & Configuration M Knowledge Mgt Change Evaluation

    Business Process Outsource

    Config Mgt DB 2 Config Mgt DB 1

    Improvement Plans

    Department Group Team Role


    Operational Mgt
    Operational Control Facilities Mgt

    Releases Changes

    DML 2

    Division

    Technical Management

    Configuration Management System (CMS)

    Partnership

    DML 1

    Responsible

    Problem Management Incident Management Event Management

    Co-source / Multi-sourcing

    Access Management Request Fulfilment

    Service Desk Users

    Service Operation

    Known Error DB Problems Incidents


    Copyright V3.1 4LJ Ltd 2011

    Outsource

    Key : DML = Definitive Media Library SCMIS = Supplier & Contract Management Information System SMIS = Security Management Information System CMIS = Capacity Management Information System AMIS = Availability Management Information System CMDB = Configuration Management Database

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