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  • Building Trust and Respect

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    Hariz Oh Hariz
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    The document discusses building trust and respect as the first step towards a culture of integrity. It states that leadership requires involvement of people in decision making to gain their respect and opinions. Leading with integrity means speaking and behaving respectfully towards customers to positively impact how they view the company. Trust is demonstrated when leaders empower people to take charge independently and behave consistently whether the leader is present or not.

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    The document discusses building trust and respect as the first step towards a culture of integrity. It states that leadership requires involvement of people in decision making to gain their respect and opinions. Leading with integrity means speaking and behaving respectfully towards customers to positively impact how they view the company. Trust is demonstrated when leaders empower people to take charge independently and behave consistently whether the leader is present or not.

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    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    30 views1 page

    Building Trust and Respect

    Uploaded by

    Hariz Oh Hariz
    The document discusses building trust and respect as the first step towards a culture of integrity. It states that leadership requires involvement of people in decision making to gain their respect and opinions. Leading with integrity means speaking and behaving respectfully towards customers to positively impact how they view the company. Trust is demonstrated when leaders empower people to take charge independently and behave consistently whether the leader is present or not.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
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    BUILDING TRUST AND RESPECT

    The first step in moving towards a culture of integrity is to build an infrastructure of trust and respect. The leader cant be effective unless each of the members does his part from a self-leadership perspective. It is a two-way street. Leadership is not you do to people; it is something you do with them. If you respect them you face them. This means you should involve your people in decision making and look for their opinions. It is why leadership is something you do together. In a low-respect environment, though, you dont care what they think. If you dont respect them, you have your back to them. Leading by example is another way to put respect into action.

    The way you speak to customers sets the tone for how they view you and your company. Your behavior directly impacts their level of respect. Leading with integrity means being the person you want others to be. Trust is when you, as a leader, are willing to let your people run with the ball and take charge of an area. It is when you know that they will behave just as well when you are not there as when you are there.

    REFERENCE

    Richard, Tom. Building Trust and Respect. Kuala Lumpur: Heritage Publications Sdn. Bhd., 2008

    SYAZA BINTI DJAMALUDIN ITM130706050 BM1G TAKE HOME ASSIGNMENT 2

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