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2009 06 Worldtour SOL1 SAP FR
2009 06 Worldtour SOL1 SAP FR
2009 06 Worldtour SOL1 SAP FR
David Houssemand SAP Enterprise Architect, SAP Paris, SAP World Tour 2009
Agenda
1. 2. 3. 4.
Solution Manager presentation overview Value proposition during Design phase Value proposition during Test phase Value proposition during Operation phase
Business Continuity
Business Process Monitoring
Requirements
Optimize
Design
System Monitoring
Operate
System Administration
Deploy
Business Configuration
Access to BPR (Business Process Repository) More than 2500 standard SAP processes Pickup interesting processes Easy to adapt Easy to synchronize with Enterprise Modeling tool (like Aris)
The Business Process Repository accelerates the implementation / documentation of your solution.
Objects synchronized:
SAP Scenarios SAP Processes SAP Process Steps Transactions SAP System Landscape
Analyse launched transaction Analyse performed customizing Analysis custom developments (used or not) Automatic mapping against SAP standard processes Automatic blueprint generation Adaptation of bus. process hierarchy (by customer)
The Solution Documentation Assistant (SoDocA) provides the customer core business processes and their usages in SAP Solution Manager
The Business Process Hierarchy in Solution Manager allows customer to document with a structured approach their solution.
Benefits
Comprehensible documentation of implemented business process Easier to maintain business process Enable business process change analyser functionalities Starting point for other scenario (BAM, Charm)
The Change Request Management scenario (Charm) & Maintenance Optimizer (Mopz) allow customer to track the changes during the entire application lifecycle.
Application Management
Technical Operations
Benefits
Comprehensible documentation of planned and implemented changes and their ramifications Minimize business disruptions Tracking and auditability Transport sequence automatically managed by the tool
Sign-off Change
SAP 2008 / Page 7
Test
Business Blueprint
Manual Tests
SAP Solution Manager
Automated Tests
Test Cases: Definition of manual and automated Test Cases Test Packages: automatic generation of test packages and distribution to testers Execution of manual and automated tests
Business Blueprint
Test Workbench
eCATT
Option 1
Business Blueprint
HP Quality Center
HP QTP
Test capabilities provided by SAP Solution Manager can be extended by HP Quality Center
Test
SAP Support Packages SAP Enhancement Packages SAP Legal Change Packages Custom Code Customizing changes
The Business Process Change Analyser (BPCA) allows customer to identify critical business processes affected by planned change events
Operations
System Administration
Operate
System Administration
System Monitoring Service Level Reporting Business Process Monitoring
In the Operations Manual all the tasks of how to reach this goal should be documented in along with the according responsibilities of the involved parties.
Checking the SAP System Logs Checking Lock Entries Checking ABAP Short Dumps Spool: Check TemSe Jobs: Checking Background Jobs
Operations
System Administration
System Monitoring
System Monitoring
Operate
Monitoring should be done to detect the deficiencies as early as possible in order to ensure the correctness and security of the business processes as well as to raise the availability and performance of the system. `
SAP 2008 / Page 11
Operations
System Administration
Service Level Management means to measure specific system parameters in accordance with Service Level Agreements between two parties, organizational units, or organizations involved in the management and operation of a customers SAP solution. The results should be reported on a regular basis: Service Level Reporting.
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Operations
System Administration
It comprises detailed procedures for error handling and problem resolution and precise definition of contact persons and escalation paths.
Process Process Alert Alert
Error Handling
Business Process Monitoring is the proactive and process-oriented monitoring of a companys core business processes.
SAP 2008 / Page 13
Escalation
Cross-Functional
Diagnostics
Incident Handling
Plan Build
End-to-End Reporting
Test
Diagnostics
Operate Optimize
Create Passport
HTTP header: Correlation ID Trace Flags
Activate Trace
HTTP header: Correlation ID Trace Flags
3
HTTP header: Correlation ID Trace Flags
Activate Trace
r ro Er
EP
ECC
Database
Browser
LAN
Presentation Logic
Application Logic
Database
Thank you!