Professional Documents
Culture Documents
Soft Skills: BPO
Soft Skills: BPO
• Personality traits
• Social graces
• Facility with language
• Friendliness
• Personal habits
• Optimism
EXAMPLES OF SOFT SKILLS
• Personal qualities
• Interpersonal skills
PERSONAL QUALITIES
Responsibility,
Self-esteem,
Sociability,
Self-management
Integrity/honesty.
INTERPERSONAL SKILLS
Values
TIPS TO SUCCESS
TELEPHONE ETIQUETTES
Answer the phone promptly
Identify yourself and the library
Speak clearly
Ask for caller’s name
Listen without interrupting
If you don’t know the answer to the
question, find someone who does, don't
guess