PERFORMANCE MANAGEMENT

BY-SIDDHI SHAH

GURU MANTRA

"If you pick the right people and give them the opportunity to spread their wings - and put compensation and rewards as a carrier behind it - you almost don't have to manage them."
-Jack Welch

What is Performance Management?

Performance Management is an ongoing communication process that involves both the manager and the staff member to:

Identify and describe the job responsibilities and relating them to the mission and goals of the organization Develop realistic performance standards Discuss feedback about performance Document examples of positive and negative performance

Components of Performance Management

Identifying performanc e expectation s

Conducting performanc e appraisal

Providing performanc e direction

Assessing job performanc e

Encouragin g employee participatio n

Why Do YOU Measure Performance?

Why Do YOU Measure Performance?

Because youre supposed to To CYS (cover your self) To manage staff performance To negotiate for more resources To monitor strategy execution To achieve targets set by the strategy To continually improve capability to achieve the organization/company vision

Reasons Why Performance Management Fails

Reasons Why Performance Management Fails

Lack of integration Design challenges Lack of leadership support Implementation failure Incompetence Lack of rewards

Communication challenges
Inspiration challenges Lack of monitoring Lack of evaluation

Guidelines for a positive work climate

Inform Staff of your expectations Provide a supportive work environment, including necessary resources Deliver appropriate and accurate feedback Ensure staff receive appropriate rewards, recognition and feedback for work

Goal Sheet Scorecard Perspectives

Scorecard Perspective Financial Financial Customer Customer Internal Process Learning & Development Sub Category Achieving ROI Sustainable Growth & Expansion Internal Customers External Customers Internal Process Learning & Development

Training Mode
SI 1 2 3 4 Mode Self learning Mentoring Personality Development Leadership Development

Ratio for Goal Score to Competency Score

SI Grade Goalsheet Score Competency Score Weightage (%) Weightage (%)

I 1
II 2 III 3 IV 4

60

40

70

30

80

20

90

10

Rating scale
Rating Description Text Poor/Unsatisfactory Needs Improvement Meets Expectations Above Expectations Outstanding

SI 1 2 3 4 5

Rating Value 1 2 3 4 5

Bell Curve Distribution

Ideal Distribution (%) 10 60 25 5

Right approach for comments

Just as punctuation is vital in grammar so is Review in Performance Management A woman without her man is nothing Notice the meaning; and see how it changes with appropriate punctuation "A woman, without her man, is nothing. "A woman: without her, man is nothing