Professional Documents
Culture Documents
Interviews
Interviews
Interviews
Major Topics
Question format Interviewing techniques Recording the interview Joint Application Design (JAD)
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Interviewing
Interviewing is an important method for collecting data on information system requirements Interviews reveal information about
Interviewee opinions Interviewee feelings About the current state of the system Organizational and personal goals Informal procedures
Kendall & Kendall
Copyright 2002 by Prentice Hall, Inc.
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Question Types
There are two basic types of interview questions:
Open-ended Closed
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Open-Ended Questions
Open-ended interview questions allow interviewees to respond how they wish, and to what length they wish Open-ended questions are appropriate when the analyst is interested in breadth and depth of reply
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Providing richness of detail Revealing avenues of further questioning that may have gone untapped (continued)
Kendall & Kendall
Copyright 2002 by Prentice Hall, Inc.
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Probing Questions
Probing questions elicit more detail about previous questions The purpose of probing questions is
To get more meaning To clarify To draw out and expand on the interviewee's point
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Question Pitfalls
Avoid leading questions, those that imply an answer Leading questions tend to guide interviewees into responses apparently desired by the interviewer These questions should be avoided to reduce bias and improve reliability and validity
Kendall & Kendall
Copyright 2002 by Prentice Hall, Inc.
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Question Pitfalls
Avoid double-barreled questions, asking two questions at once These questions should be avoided because interviewees may answer only one question, leading to difficulties in interpretation
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Question Sequencing
There are three basic ways of structuring interviews:
Pyramid, starting with closed questions and working toward open-ended questions Funnel, starting with open-ended questions and working toward closed questions Diamond, starting with closed, moving toward open-ended, and ending with closed questions
Kendall & Kendall
Copyright 2002 by Prentice Hall, Inc.
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Pyramid Structure
Begins with very detailed, often closed questions Expands by allowing open-ended questions and more generalized responses Is useful if interviewees need to be warmed up to the topic or seem reluctant to address the topic
Kendall & Kendall
Copyright 2002 by Prentice Hall, Inc.
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Funnel Structure
Begins with generalized, open-ended questions Concludes by narrowing the possible responses using closed questions Provides an easy, nonthreatening way to begin an interview Is useful when the interviewee feels emotionally about the topic
Kendall & Kendall
Copyright 2002 by Prentice Hall, Inc.
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Diamond Structure
A diamond-shaped structure begins in a very specific way Then more general issues are examined Concludes with specific questions Is useful in keeping the interviewee's interest and attention through a variety of questions
Kendall & Kendall
Copyright 2002 by Prentice Hall, Inc.
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Opening Questions
Start with pleasant conversation, openended questions Listen closely to early responses Look for metaphors
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Interview Report
Write as soon as possible after the interview Provide an initial summary, then more detail Review the report with the respondent
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JAD Personnel
JAD involves
Analysts Users Executives Observers A scribe A session leader
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Benefits of JAD
The potential benefits of using JAD are
Time is saved, compared with traditional interviewing Rapid development of systems Improved user ownership of the system Creative idea production is improved
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