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Synopsis of Two Days Workshop On Communication Skills, Presentation Skills and Negotiation Skills
Synopsis of Two Days Workshop On Communication Skills, Presentation Skills and Negotiation Skills
COMMUNICATION SKILLS: At the end of the workshop the delegates will be able to :
1. 2. 3. 4. 5. a) b) c) 6. 7. 8. Understand the importance of Communication Skills at workplace What are communication skills? The Communication process. Perspectives in Communication Elements of Communication: face to face tone of voice Body language Communication Styles Listening skills Email Etiquette
PRESENTATION SKILLS At the end of the workshop the delegates will be able to:
1. 2. 3. 4. 5. 6. 7. 8. Know the purpose of presenting effectively Understand the purpose of every presentation Overcome anxiety and tension during presentation Know how to organize and prepare a good presentation Understand the elements of a great presentation Using power point effectively Use Body language effectively Master delivery techniques.
NEGOTIATION SKILLS At the end of the workshop the delegates will be able to:
1. 2. 3. 4. 5. 6. 7. Understand What is Negotiation? Distinguish between Bargaining, Influencing and Negotiating. Identify the key stages in negotiating. Explain the key stages in negotiation. Identify value added in negotiation Distinguish between compromise, agreement and concensus. Practice the skills necessary for good negotiation a) Establish rapport b) Active Listening skills c) Interpersonal skills d) Perspective e) Communication skills 8. Practice Negotiating to Yes.
METHODOLOGY: The methodology of the training will be highly interactive with case studies, role-plays and group activities.