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    This document discusses a case study about human resource management at Quick Post, a courier services company with 200 employees. It analyzes the leadership styles of Mr. Kapur and Mr. Indroneil and the effect on employee behavior and morale. Mr. Kapur had a democratic leadership style and high employee commitment and morale. Mr. Indroneil had an autocratic style and employees were less committed and morale was lower. Suggestions are provided to Mr. Indroneil to improve the situation, such as gaining knowledge on employee behavior, flexibility, showing courage and enthusiasm. Methods to measure employee morale include supervisor impressions, interviews, analyzing company records, and questionnaires.

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    MBAHCS (1ST SEMESTER )

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    This document discusses a case study about human resource management at Quick Post, a courier services company with 200 employees. It analyzes the leadership styles of Mr. Kapur and Mr. Indroneil and the effect on employee behavior and morale. Mr. Kapur had a democratic leadership style and high employee commitment and morale. Mr. Indroneil had an autocratic style and employees were less committed and morale was lower. Suggestions are provided to Mr. Indroneil to improve the situation, such as gaining knowledge on employee behavior, flexibility, showing courage and enthusiasm. Methods to measure employee morale include supervisor impressions, interviews, analyzing company records, and questionnaires.

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    900 views16 pages

    Human Resource Management (Case Study)

    Uploaded by

    abinthevarmadom
    This document discusses a case study about human resource management at Quick Post, a courier services company with 200 employees. It analyzes the leadership styles of Mr. Kapur and Mr. Indroneil and the effect on employee behavior and morale. Mr. Kapur had a democratic leadership style and high employee commitment and morale. Mr. Indroneil had an autocratic style and employees were less committed and morale was lower. Suggestions are provided to Mr. Indroneil to improve the situation, such as gaining knowledge on employee behavior, flexibility, showing courage and enthusiasm. Methods to measure employee morale include supervisor impressions, interviews, analyzing company records, and questionnaires.

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    of 16

    HUMAN RESOURCE MANAGEMENT

    (CASE STUDY)

    NAME : MR.ABIN BABY


    ROLL NUMBER : 510921382
    LEARNING CENTRE : M.I.T,MANIPAL.
    DATE OF SUBMISSION AT THE
    LEARNING CENTRE :19/6/09
    HUMAN RESOURCE
    MANAGEMENT
    (CASE STUDY)
    QUICK POST
    (COURIER SERVICES COMPANY)

    INTRODUCTION
    •200 EMPLOYEES
    •COMPANY IN FLORISHING
    •WORKLOAD VARIES (MAY,JUNE AND
    JULY INCREASED WORKLOAD)
    Q1.MR KAPUR’S STYLE OF
    LEADERSHIP


    FRIENDLY LEADER
    -PROVIDES SNACKS AND TEA (IF
    EXTRA WORK)

    PARTICIPATES IN GROUP
    -MOTIVATES AND TRY TO MAKE
    THEIR WORK PLEASENT
    Q1.MR KAPUR’S STYLE OF
    LEADERSHIP


    GIVING ORDERS
    -ASSIGH EXTRA WORK

    ACCEPTING SUGGESTIONS AND
    REQUEST
    -COMPENSATORY OFF
    INFERENCE

    MR KAPUR’LEADERSHIP STYLE WAS

    PARTICIPATIVE /DEMOCRATIC
    Q.2BEHAVIOUR OF EMPLOYEES
    DURING THE LEADERSHIP OF
    MR.KAPUR AND MR.INDRONEIL

    STYLES
    MR.KAPUR :DEMOCRATIC
    MR.INDRONEIL : AUTOCRATIC
    1.COMMITMENT

    MR.KAPUR’ PERIOD : HIGH


    COMMITMENT TO WORK

    MR.INDRONEIL’ PERIOD : NO
    COMMITMENT TO WORK
    2.SELF INTEREST

    MR.KAPUR’ PERIOD : EMPLOYEES


    WERE READY TO POSTPONE
    THEIR PERSONAL INTERESTS

    MR.INDRONEIL’ PERIOD :
    EMPLOYEES WERE NOT READY TO
    POSTPONE THEIR PERSONAL
    INTERESTS
    3.WORK ATMOSPHERE

    MR.KAPUR’ PERIOD : ENJOYABLE

    MR.INDRONEIL’ PERIOD : TOO


    MECHANICAL
    Q.3 SUGGESTIONS TO MR.INDRONEIL
    TO IMPROVE THE SITUATION

    1.KNOWLEDGE

    IMPROVE KNOWLEDGE REGARDING
    EMPLOYEE BEHAVIOR


    2.FLEXIBILITY

    TAKE EMPLOYEES SUGGESTIONS ALSO
    SUGGESTIONS TO MR.INDRONEIL TO
    IMPROVE THE SITUATION

    3.JUDGEMENT

    JUDGE THE PRESENT SITUATION
    CORRECTLY

    4.COURAGE

    SHOW COURAGE IN OVERCOMING THE
    SITUATION
    SUGGESTIONS TO MR.INDRONEIL TO
    IMPROVE THE SITUATION

    5.ENTHUSIASM

    TAKE INTEREST IN EMPLOYEE MATTERS

    6.FRIENDLINESS AND AFFECTION



    BE FRIENDLEY WITH EMPLOYEES
    Q.4 MEASUREMENT OF EMPLOYEE
    MORALE AT QUICK POST
    1.THE SUPERVISOR’S IMPRESSION
    2.THE GUIDED INTERVIEW
    3.THE UNGUIDED INTERVIEW
    5.A COMBINATION OF GUIDED AND
    UNGUIDED INTERVIEW
    MEASUREMENT OF EMPLOYEE
    MORALE AT QUICK POST
    5.AN ANALYSIS OF COMBANY
    RECORDS
    6.THE “LISENING PROCESS”
    7.THE QUESTIONNAIRE
    8.A COMBINATION OF THE
    FOREGOING METHODS
    THANK YOU

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