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    Defects vs. Errors: "Aim Is For Zero Defects and Improved Customer Experience"

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    Amin Uddin
    The document distinguishes between defects and errors, with defects being the results and errors being the causes of defects. It discusses the goal of zero defects and how to develop poka-yoke methods to eliminate defects through mistake-proofing devices that provide automatic feedback and inspection. Defects are tracked by quantity, kind, and percentage at both the point of discovery and occurrence. The key takeaways are that defects can be prevented through error-proofing and poka-yoke techniques to make producing defects impossible and achieve zero defects.

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    Defects vs. Errors: "Aim Is For Zero Defects and Improved Customer Experience"

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    Amin Uddin
    17 views14 pages
    The document distinguishes between defects and errors, with defects being the results and errors being the causes of defects. It discusses the goal of zero defects and how to develop poka-yoke methods to eliminate defects through mistake-proofing devices that provide automatic feedback and inspection. Defects are tracked by quantity, kind, and percentage at both the point of discovery and occurrence. The key takeaways are that defects can be prevented through error-proofing and poka-yoke techniques to make producing defects impossible and achieve zero defects.

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    Defectsvs Errors 111031113506 Phpapp02

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    The document distinguishes between defects and errors, with defects being the results and errors being the causes of defects. It discusses the goal of zero defects and how to develop poka-yoke methods to eliminate defects through mistake-proofing devices that provide automatic feedback and inspection. Defects are tracked by quantity, kind, and percentage at both the point of discovery and occurrence. The key takeaways are that defects can be prevented through error-proofing and poka-yoke techniques to make producing defects impossible and achieve zero defects.

    Copyright:

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    Download as PDF, TXT or read online from Scribd
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    17 views14 pages

    Defects vs. Errors: "Aim Is For Zero Defects and Improved Customer Experience"

    Uploaded by

    Amin Uddin
    The document distinguishes between defects and errors, with defects being the results and errors being the causes of defects. It discusses the goal of zero defects and how to develop poka-yoke methods to eliminate defects through mistake-proofing devices that provide automatic feedback and inspection. Defects are tracked by quantity, kind, and percentage at both the point of discovery and occurrence. The key takeaways are that defects can be prevented through error-proofing and poka-yoke techniques to make producing defects impossible and achieve zero defects.

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    of 14

    Defects Vs.

    Errors
    Aim is for Zero Defects and improved customer experience
    Anand Subramaniam

    Women love us for our defects. If we have enough of them, they will forgive us everything, even our gigantic intellects.
    - Oscar Wilde

    Defects Vs. Errors

    Defects Vs. Errors


    The first step to Source Inspection is to distinguish between Errors and Defects Defects are the results Errors are the causes of the results

    Zero Defects
    The goal is to understand the concept and practice of zero defects and how to develop Poka-yoke to eliminate these defects

    Poka-yoke
    Poka-yoke methods or devices to improve product quality and ensure consistent process results
    Poka-yoke devices:
    Prompt feedback and action as soon as the defect or error occurs Perform 100% auto-inspection
    6

    Defect Tracking
    Defect Rates are tracked by:
    Quantity Kind Percent

    With Zero Defects thinking, tracked at:


    The point at which defect is discovered

    The point at which defect occurred


    7

    Gemba Motto on Defects

    Dont get it. Dont make it. Dont send it


    8

    Errors Causes
    Manufacturing Errors Processing errors or omissions Human Errors Place blame and/or expect defects Catch at final or sampling inspection Make excuses

    Assembly omissions or inclusion of the wrong part


    Processing wrong work piece

    Mistake Proofing Human Errors


    Eliminate the possibility of the mistake
    Find the root cause and eliminate Ask why the process failed Apply mistake-proofing device for 100% inspection No defects generated
    10

    Mistake Proofing Machine Errors


    Poka-yoke
    A standard a work method or procedure A reliable method includes only those elements which, when followed, cause a predictable/desirable result, and when not followed, result in a predictable defect
    11

    Take Away..
    Defects can be prevented
    Error Proofing
    Poka-yoke - to achieve zero defects Make it impossible to produce defects

    12

    One of the great defects of English books printed in the last century is the want of an index.
    - Lafcadio Hearn

    13

    Good Luck
    http://www.linkedin.com/in/anandsubramaniam

    14

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