Communication Skills

exercise

Bottom line facts

55% will be based on how you look( on your body language) 38% and voice intonation 7% will be on what you say

This impression becomes the base for how they view your compassion, skill and expertise.

PURPOSES OF ORGANISATIONAL COMMUNICATION

Levels Of Communication

WAYS TO COMMUNICATE WITH OTHERS

Speech Gestures Facial expressions Silence Written words Pictures, diagrams, graphs Way of dressing Manner, posture, behaviour

MEANS OF COMMUNICATION

Telephone Letters Fax Memos Minutes Meetings Briefings Appraisals Interviews Electronic data interchange Computer printouts
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FORMAL & INFORMAL COMMUNICATION

VERTICAL COMMUNICATION
DOWNWARD COMMUNICATION UPWARD COMMUNICATION

HORIZONTAL COMMUNICATION

GRAPEWINE
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verbal communication

WORDS - spoken OR written must have the following three critical elements Language Precise Simple

Non verbal communication

BODY LANGUAGE
Body language covers a range of aspects of the body,including the following:

Facial expressions Gestures Body movements Posture Physical contacts Spatial behaviour Appearance

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Factors Affecting Communication

Age Gender Language Culture Status/Position Perception Trustful Relationship

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There are three basic communication styles:

* * *

Aggressive Passive Assertive

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