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Job Description

Deputy Manager - Training The MobileStore Ltd. 21st August, 2013

Template document for capturing the Job Description for any job in Essar

M-9 Grade / Level Training Division / Department Reporting Training Head (HO) & State Head Andhra Pradesh

This is a proprietary document owned by Corporate Human Resources, Essar Group. Its use and publication is restricted and permission to do the same is with Corporate Human Resources only.

1. ACCOUNTABILITIES & RESPONSIBILITIES

ACCOUNTABILITIES Training Needs Analysis and Training Calendar New Hires Training Refresher and Soft Skills Training

ACTIVITIES Liaison with Operations and other functions to identify training needs and schedule relevant interventions

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Conduct New Hires Training for all new staff within Plan and conduct classroom programs or on-job instructions as per requirement. Participate in improving VOC Scores. Training quality to be measured by upward movement in VOC scores..

Brand Training and Offers Training

Content Development

Organize Brand Trainings based on Sales plan. Conduct New Offers training for all AOMs and ensure all staff are subsequently trained. Training quality to be measured by store performance. Develop or assist in content development activity locally / nationally

Process Compliance and Reporting

Ensure Process Compliance awareness at stores. Timely submission of MIS as required

This is a proprietary document owned by Corporate Human Resources, Essar Group. Its use and publication is restricted and permission to do the same is with Corporate Human Resources only.

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