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    The document provides cost calculations for current customers based on exhibit 2. It lists the total costs for various customer processes and interactions. It then calculates the cost of current customers by taking the total cost for all customers and subtracting the costs of acquisition and setting up new accounts, arriving at a figure of $1,382,000 for the cost of current customers.

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    investment firm

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    5471-1-7Q.doc

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    The document provides cost calculations for current customers based on exhibit 2. It lists the total costs for various customer processes and interactions. It then calculates the cost of current customers by taking the total cost for all customers and subtracting the costs of acquisition and setting up new accounts, arriving at a figure of $1,382,000 for the cost of current customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    3 views1 page

    Process $000

    Uploaded by

    hs007tomar_613953041
    The document provides cost calculations for current customers based on exhibit 2. It lists the total costs for various customer processes and interactions. It then calculates the cost of current customers by taking the total cost for all customers and subtracting the costs of acquisition and setting up new accounts, arriving at a figure of $1,382,000 for the cost of current customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 1

    5471-1-7Q

    AID: 1150 | 07/11/2012

    Costs of current customers per exhibit 2 are calculated as follows:


    Process Interations Branches Telephones (Call Center) Rep assisted Automated On line Visits Quotes only Back office Set-up New accounts Accounts maintenance Transactions Processing Marketing Development & Retention Acquistion Total cost for all customers $000 65,200.00 574,200.00 56,200.00

    101,600.00 14,400.00

    48,000.00 253,200.00 200,100.00

    116,400.00 216,300.00 1,645,600.00

    Cost of current customers= Total cost for all customers-Acquisition- Set up new accounts =$1,645,600-48,000-216,300 =$1,382 Cost of current customers is $1,382.

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