Professional Documents
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Process of Communication Miscommunication: Session # 2
Process of Communication Miscommunication: Session # 2
Session # 2
Components of Communication
Components of Communication
Context
Every message whether oral or written begins with context. It is a broader term which includes country culture, organization, internal and external stimuli. Context prompts you for sending / receiving messages and helps you in designing a successful message. Your education, past experience, liking, disliking, job status, age and confidence influence the way you communicate with others. For effective communication, your ability to translate the context of your receiver is as important as is yours. Receiver context includes his culture, expectations, values, opinions, mental ability, needs, skills, etc.
Components of Communication
Sender Encoder
As a sender encoder, you use symbols that express you message and create the desired response.
Message
You must first decide what the main point of your message is and what other information to be included. It consists of both verbal (spoken and written) and non-verbal symbols
Components of Communication
Medium
Your medium depends upon all the contextual factors (already discussed), and the nature of the message. The choice of the medium depends upon the relationship between the sender and receiver 1- Inside your organization (Memo, Reports, Meetings etc.) 2- Outside your organization (Letters, Proposals, faxes, ads, discussions, interviews etc.)
Components of Communication
Oral
Immediate feedback Shorter sentences; words Conversational Focus on inter personal relations Prompt action More imperative, interrogative and exclamatory sentences
Written
Delayed feedback Longer sentences More formal Focus on content Where evidence of record is required Detailed documentations Possibility of review
Components of Communication
Receiver Decoder The message receiver is your reader or listener also known as decoder, as s/he decodes your encoded message. Receiver is influenced by his context and by his mental filter.
Feedback
Feedback can be a desire action, an oral or written message, or simply a silence. It is the most important part of communication process.
Process of Communication
Context
Stimuli
Sender-Encoder
(Experiences, attitude, skills) Perception Idea Encoding Symbols, decisions, Sending mechanism
Message
Receiver-Decoder
(Experiences, attitude, skills) Receptor mechanisms, Perception, Decoding, Idea Interpretation
Medium
Verbal/Non Verbal
Feedback
Verbal Non Verbal
A Communication Model
Components of Communication
1.
Context
a)
b)
Have you considered the cultural and organization convention concerning the environment of your message? Have you thought about the specific reasons for and objectives of your message?
Recognize the internal attitudes can influence your message Realize that the words you are using reveal something about you
2.
Sender encoder
a) b)
Components of Communication
3. Message
a) b)
Is the central purpose clear ? Verbal and nonverbal elements are considered ? Which medium should be used? Oral for urgent; written for less urgent; Ask yourself: Are the symbols used are clear in the medium I have chosen? Are you, as the sender, aware of the attitudes and perceptions of your receiver? Are there any physical, emotional, mental or cultural factors in the receiver mind that could affect your message?
4. Medium
a)
b)
5. Receiver - decoder
a) b)
Components of Communication
5. Feedback
a) b)
Have you allowed for feedback to your receiver / message? Have you been precise about when you desire the feedback?
OPPORTUNITIES
am presenting
pm discussion
prepared material
spontaneous ideas
No two people are EXACTLY alike No two countries are EXACTLY alike No two cultures are EXACTLY alike
Result Problems with communication occur when the communicator filters are sharply different.
2.
3. 4.
5.
Physical Barriers Psychological Barriers Conventions of Meaning Perception of Reality Values, Attitudes, Opinions
1. Conventions of Meaning a) Miscommunicated instructions b) Reactions towards Denotations, Connotations and Euphemisms Denotation Dictionary meaning of a word while Connotation The emotional implications and associations that a word may carry. For example home and Villa
1. Conventions of Meaning b) Reactions towards Denotations, Connotations and Euphemisms Euphemism is the substitution of an inoffensive term (such as "passed away") for one considered offensively explicit ("died").
Being possessing unique filter (brain) every one of us makes various abstractions, inferences, and evaluations of the world around us. Abstracting when certain facts are selected from provided group of information and omitting the remaining information.
a) Necessary Desirable Abstracts: People other than you may not abstract as you abstract the things because of their limited time, space, interest, etc. Abstraction occurs when a person describe events, people, equipment, projects, animals, objects etc. b) Slanted Statements: (Biased Statements) For example news reporter is taught to include quoted statements in context and to avoid expression of personal approval or disapproval of the persons, objects, or occurrences being described.
Instead
he may state that between 200 and 350 people heard an address yesterday noon by Governor Patton in the auditorium at the Conrad Hotel at Pacific Place.
Instead
he may state that between 200 and 350 people heard an address yesterday noon by Governor Patton in the auditorium at the Conrad Hotel at Pacific Place.
2.
Perception of Reality 2. Inferring Inferences are conclusion drawn from evidence. We make assumptions and draw conclusions even though we are not able to immediately verify the evidence. Some inferences are both necessary and desirable; others are risky , even dangerous.
2.
1. 2.
2.
Reactions towards Favorable / Unfavorable information Inadequate or Incorrect Information Closed Minds (Rigid views on certain subject) Senders Credibility Environmental / Business / Personal Stress
BARRIERS TO UNDERSTANDING
WORD STRESS
SENTENCE STRESS
I got a distinction in my exams. Buy lots of bottles of fresh juices as quickly as possible
WORD STRESS
CHUNKING
Anyone can become a manager. But, of course, the unprepared, the untrained, and those given too much responsibility before theyre ready will fail.
ANYONE can become a successful manager. But, of course, the unprepared, The untrained, And those given too much responsibility Before theyre ready Will FAIL.
SPEAKING IN GROUPS
3: Presentation
4: Review
Thank you