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    2014 Budget Decisions For DOF: Key Expansion Proposal - Denver Motor Vehicle

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    The Department of Finance is considering a $180,000 pilot program for the Denver Motor Vehicle department to design and distribute postage paid data mailers to drivers to increase the rate of vehicle registration renewals by mail and online. The program aims to reduce the manual renewal rate from a projected 52% in 2013 to 40% in 2014, and lower the average customer wait time at DMV offices from a projected 50 minutes in 2013 to just 25 minutes in 2014.

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    2014 Budget Decisions For DOF: Key Expansion Proposal - Denver Motor Vehicle

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    The Department of Finance is considering a $180,000 pilot program for the Denver Motor Vehicle department to design and distribute postage paid data mailers to drivers to increase the rate of vehicle registration renewals by mail and online. The program aims to reduce the manual renewal rate from a projected 52% in 2013 to 40% in 2014, and lower the average customer wait time at DMV offices from a projected 50 minutes in 2013 to just 25 minutes in 2014.

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    The Department of Finance is considering a $180,000 pilot program for the Denver Motor Vehicle department to design and distribute postage paid data mailers to drivers to increase the rate of vehicle registration renewals by mail and online. The program aims to reduce the manual renewal rate from a projected 52% in 2013 to 40% in 2014, and lower the average customer wait time at DMV offices from a projected 50 minutes in 2013 to just 25 minutes in 2014.

    Copyright:

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    Download as PDF, TXT or read online from Scribd
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    21 views1 page

    2014 Budget Decisions For DOF: Key Expansion Proposal - Denver Motor Vehicle

    Uploaded by

    api-237071663
    The Department of Finance is considering a $180,000 pilot program for the Denver Motor Vehicle department to design and distribute postage paid data mailers to drivers to increase the rate of vehicle registration renewals by mail and online. The program aims to reduce the manual renewal rate from a projected 52% in 2013 to 40% in 2014, and lower the average customer wait time at DMV offices from a projected 50 minutes in 2013 to just 25 minutes in 2014.

    Copyright:

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    2014 Budget Decisions for DOF

    Key Expansion Proposal Denver Motor Vehicle


    Title: DMV Data Mailer Pilot Description: DMV to design and distribute postage paid data mailer to increase mail in and online renewal rate. Financial Impact: $180,000 - Temporary
    Performance Metrics:
    2010 Actual Workload Metric: 2011 Actual 2012 Actual 2013 Estimated 2014 Projected

    Manual Renewal Rate


    Mission Level Metric Impact:

    55% 0:38:46

    52% 0:55:17

    59% 0:48:45

    52% 0:50:06

    40% 0:25:00

    Customer Wait Time at DMV

    Peak Performance

    -8-

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