A Presentation on conflict management

introduction

The practice of recognizing and dealing with disputes in a rational balanced and effective way.

Conflict management is defined as the

opportunity to improve situation and strengthen relationship.

Views of conflict

Traditional View

Human Relations View

Integrationist View

Level of conflict

Types of conflict
Within & between organization

organization

group

Within & between group

individual

Within & between individual

5 ways to manage conflict

avoidance

competition

accommodation

compromise

collaboration

Tips for managing conflict

Avoids feelings or perceptions that imply the other person is wrong or needs to change. Communicates a desire to work together to explore a problem or seek a solution. Exhibits behavior that is spontaneous and destruction free. Identifies with another team members problems shares feelings and accepts the team members reaction.

conclusion

Individuals should understand their own personal triggers to better deal with conflict situations in the workplace.

Thank you