Objectives of developing this site

To be a significant player in the hospitality business for both Indian Railway and non- Indian Railway related services. To promote railway tourism across the country for all segments of Rail Passengers. To provide single window solution to its customers including traain travel, hotel accommodation, road transfers, hospitality, catering etc. To imbibe strong customer friendly, professional and ethical work culture. To maintain leading position in internet ticketing, e-commerce and technology for customers interface for railway passengers/ customers.

To work towards creation of additional infrastructure on Railway or non-railway premises in their mandated line of business with a view to improve the Gross Block. (1) To be a customer friendly company through constant innovation, technology driven and human resource development.(2) Optimise resources, increase manpower productivity through quality product vending and innovative marketing strategies.(3) Upgrade and consolidate catering services in the organized sector.(4) Expand areas of core competencies, enhance business opportunities through efficient public - private partnerships to maximise generation of resources.(5) Imbibe strong and ethical work culture through teamwork, build and reposition Indian Railways in the emerging services sector.(6) Evolve high standards of business ethics, quality management and effective cost control measures.(7) Concern for the environment and heritage