TROUBLESHOOTING WinSAAM A repository of known issues and the latest release of WinSAAM can be found on the WWW at:

http://winsaam.nci.nih.gov Known Issues: ______________________________________________________________________ 09/10/98 IOMEGA software can cause WinSAAM to fail Symptom: Out of memory error 7 when WinSAAM is started Recommendation: 1. Remove the shortcuts to IOMEGA software found in the directory: C:\Windows\Programs\Startup 2. Reboot your system 3. Run WinSAAM again ______________________________________________________________________ General Recommendations: If 1. 2. 3. If 1. 2. 3. WinSAAM fails to install properly: Reboot system Close all running programs preferably using the programs' interface Reinstall WinSAAM you are unable to run WinSAAM after successfully installing it: Reboot system Close all running programs preferably using the programs' interface Run WinSAAM

If you are still unable to run WinSAAM successfully after following these procedures: 1. Check the WWW site http://winsaam.nci.nih.gov for possible problems similar to your own 2. E-mail me at Peter_Greif@nih.gov including the following: a) Are you installing from the CD or the Internet? b) What operating system are you using? (e.g. Win95, Win98, WinNT) c) Attach the file C:\Windows\Program Files\WinSAAM\install.log