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Howto Get Started Using Montage
1.1 Logging in
1.1.1 Mow to download Montage?
To download the application tbe user must do tbe following:
1.
Start the web "browser and -open the lint to Montage provided by a
1.1.2 Haw to log in?

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1. Click the In st all button.
2. Enter the User Name^
provided by the administrator.
_ .
4. Click the OK button.

1.1.3 How to set up a use ' profile?
er profile the user Lst do the following:
2. Press the Add button in the Select User Profile window.
3. Enter a profile name.
4. Specify the Phone Type as IuteiualFBX.
1.1.4 How to set up a PSTN user profile?

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Press the Add button in the Select User Profile window.

Enter a profile name.
Specify the Phone Type as ExtemalP STN.
Enter the Phone Number/EtfensHm.
Speciiy the Mode.
Click the OK button.
1.1.5 How to set up an external SIP via proxy user profile?

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1. Log in to the application.
2. Press the Add button in the Select User Profile window.
3. Enter a profile name.
4. Specify the Phone Type as External SIP phone.
5. Check the Use SIP Proiy checkbox.
6. Enter the Sen*r Proiy Address.
7. Enter a Port if required.
8. Enter the Client Proxy Address.
9. Enter a Port if required
10. Enter Login and Password.
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Enter the name of the building block into tie Name field.
Enter tbe information to be displayed on the agents' screens into the te rt field.
If required, add answers) for the building block bdow the test field on the Edit Answers panel.
Press the OK button.
7 Howto Set Up an OutboundjCampaignj

To set up an outbound campaign the administrator must do the following:
Detailed instructions on how to
irt campaigns an-d dialer lists are given below.
7.1 Instructions for Administrators

7.1.1 H ow to set up a new outboundâmpaigrj?
To set up a new outbound campaign the administrator must do the following:
1. Go to the Administration tab.
2. Go to the Wort Management -> Group Queues -> Outbound Camp aigns menu.
3. Press the Add button.
4. Spedfy a unique Name for the campaign on the General tab.
5. Spediy the Outbound Caller ID for the campaign -onthe General tab.
6. Set up a schedule for the outbound campaign on the Schedule tab.
a_ Press tbe Add button.
b. Enter tbe Name of the schedule.
c. Select the Call or Do Not Call value.
d. Spedfy the schedule on the Weekdays and Calendar tabs.
e. Press Uie Update button.
7. Spedfy the behavior of the system on the aler Settings tab.
f. Select the value from the Busy Tone drop down list to specify the beihavior if the system detests
a busy tone during the call.
g. Select the value from the An swering Ma cbine drop d list to specify the behavior if the
system detects an answering machine answering the call.
h. Select the value from the ax drop down list to specify the behavior if the system detects a fax
machine answering the call.
i. Select the value from the Invalid Number drop down list to specify t
detects an Invalid number tone.
j. Sdect the value from the Timeout drop down list to specify t
after the timeout specified on the General tab.
k. Sdect the value from the Live P erson drop down list to specify the behavior if the system
detects a real live" person.
1. Sdect the value in the Call Failed drop down list to speafy the behavior if the call fails for any
8. Make sure that there are dialer lists associated with the campaign on the Dialer Lists tab.
10.
d ick the OK button.
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7 .1 .2 H o w to s ta rt an e x is tin g ou tb o u n d cam p a ig n ?
To start an existing outbound campaign the administrator must do the following:
1. G o to the A dm inistration tab.
2. G o tc the W ork M anagem ent -> G roup Q ueues -> O utbound Cam paigns menu.
3.
Select the required outbound campaign in the grid.
4. Press the Start button.

5- Press Y es; in the warning message.
7 .1 .3 H o w to sto p an o u tbou nd cam p a ig n ru n n in g ?

To stop a outbound campaign running the administrator must do the following:
1. G o to the A dm inistration tab.
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Select the running outbound campaign in the grid.
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Stop
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ISBN 978-5-91359-096-1 (-)

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