Putting People First

Putting people first generates a committed workforce and positively affects the bottom line. People will work harder when they feel they have more control and say in their work.

How to Put People First

Provide employment security. Hire well. Create self-managed teams. Pay well. Provide extensive training. Reduce status differences. Share information about organizational performance.

Global Competition
In recent years, Canadian businesses have faced tough competition from the United States, Europe, Japan, and even China, as well as from other companies within our borders. To survive, they have had to reduce costs, increase productivity, and improve quality.

Managing and Working in a Multicultural World

Managers and employees must become capable of working with people from different cultures:
Multinational corporations are developing operations worldwide. Companies are developing joint ventures with foreign partners. Workers are pursuing job opportunities across national borders.

Summary and Implications

1. What is organizational behaviour?
OB is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within an organization.

2. Isnt organizational behaviour common sense? Or just like psychology?

OB is built on contributions from a number of behavioural disciplines, including psychology, sociology, social psychology, anthropology, and political science. It goes beyond common sense.

Summary and Implications

3. How does knowing about organizational

behaviour make work and life more understandable?

OB helps people manage well, and managing well can lead to greater organizational commitment by employees.

4. What challenges do managers and employees face in todays workplace?

Each level of analysisthe individual, the group, and the organizationpresents challenges.