Professional Documents
Culture Documents
The Range of Quality: Quality of Design Quality of Materials Quality of Products
The Range of Quality: Quality of Design Quality of Materials Quality of Products
The Range of Quality: Quality of Design Quality of Materials Quality of Products
QUALITY OF DESIGN
QUALITY OF MATERIALS
Buying Quality Material
QUALITY OF PRODUCTS
Receiving and Manufacturing Inspecting and Installing and Shipping Quality Inspecting Quality Parts and Testing Quality Servicing Quality Products Quality Material Products Products Products
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DIMENSION
Performance
DEFINITION
EXAMPLE
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The primary operating characteristics of a product. The bells and whistles of a product Features (i.e., those characteristics that supplement the basic functions). The probability that a product will fail Reliability within a specified period of time. The degree to which the design or Conformance operating characteristics of a product meet pre-established standards. The amount of use a product can sustain before it physically Durability deteriorates to the point where replacement is preferable to repair. The speed, courtesy, competence, Serviceability and ease of repair. The look, feel, taste, smell, and sound Aesthetics of a product. The impact of brand name, company Perceived Quality image, and advertising.
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DIMENSION
Time & Timeliness Completeness Courtesy Consistency Accessibility & Convenience Accuracy Responsiveness
DEFINITION
Customer waiting time. On-time completion. Customers get all they ask for. Treatment by employees. Same level of service for all customers. Ease of obtaining service. Performed correctly every time. Reaction to special circumstances or requests.
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