Bi 3

KHO ST HIN TR NG V XC NH YU C U H THNG

Ni dung
Gii thiu chung
Cc phng php thu thp v xc nh yu cu Cc b c thc hin sau kho st Thc hnh k nng thu thp v xc nh yu cu

Gii thiu chung

Qu trnh kho st

Cch tip cn mt t chc

T chc l mt h thng x hi - k thut:

Cch tip cn mt t chc Cc bc kho st v thu thp thng tin Cc yu cu t ra

Mt c cu t chc Mt m hnh qun l Mt lnh vc hot ng nghip v

Cc thng tin d liu cn thu thp Cc khi nim s dng trong kho st

Cch tip cn t trn xung (top-down), cch tip cn t di ln (bottom up)

V t chc V qun l V nghi p v

Cc bc kho st v thu thp thng tin

Tin hnh thu thp thng tin bng cc phng php khc nhau Cng c, b sung v hon thin kt qu kho st Tng hp kt qu kho st Hp thc ho kt qu kho st
Chc nng:

Cc khi nim
Tp hp cc hnh ng c thc hin mt phm vi no trong mt h th ng C tc ng trc tip ln d li u v thng tin ca h th ng Qui tc, th t c qun l Qui tc, th t c t chc Qui tc, th t c k thut

Qui tc th tc v quy tc nghip v

H s ti liu - thc th d liu

Cc yu cu t ra
Thng tin:

Cc thng tin d liu cn thu thp

Cc loi ti liu v c trng ca n Cc cng vic, trnh t thc hin, phng tin s dng, khi lng v thi gian Cc qui tc Cc chnh sch v hng dn Cc ngun lc Cc iu kin mi trng S mong i v h thng thay th

y , chnh xc Nhanh chng Nm c mi s kin, s vt lin quan Nhn thc c hn ch ca t chc C kh nng a ra gii php cho cc vn

Ngi phn tch

Kt qu thu thp cn c hnh thnh theo mu v cc chun mc nht nh

Ni dung
Gii thiu chung

Cc phng php xc nh yu cu
Phng php truyn thng

Cc phng php thu thp v xc nh yu cu

Cc b c thc hin sau kho st Thc hnh k nng thu thp v xc nh yu cu

Ph ng vn Quan st ti ch iu tra bng bng hi Nghin cu cc ti liu, th t c Thit k ng d ng lin kt H th ng tr gip nhm Cc cng c CASE Phng php lm bn mu

Phng php hin i

Phng vn
Phng vn l hi trc tip ngi c lin quan thu thp thng tin
L cch n gi n v quan tr ng nh t thu th p thng tin Cc yu t quan trng S chu n b Cht lng cu h i v phng php ghi chp Kinh nghim v kh nng giao tip c a ngi ph ng vn

Chun b phng vn
Hn gp Thu thp ti liu chun b cu hi v cch thc lm vic La chn cu hi (cu hi m, cu hi ng) Chun b cc phng tin h tr (mu phng vn, my ghi m ) K hoch phng vn

Mu k hoch phng vn
K hoch phng v n Ng i c hi (h v tn) a ch Ng i phng vn (h v tn) Thi gian hn: Thi im bt u: Thi im kt thc: Cc yu c u i hi: vai tr, v tr, trnh , kinh nghi m c a ng i c hi

Mu phiu phng vn
Phiu phng vn D n: Ngi c hi Cu hi Tiu d n: Ngy: Ngi hi Ghi ch Tr li: Quan st: Tr li

i tng: - i tng c hi l ai? - Cn thu thp d li u g? - Cn tho thun iu g? Chng trnh - Gi i thiu - Tng quan v d n - Tng quan v phng vn, ch s c p, xin c ghi m Ch 1: cu hi v tr l i Ch 2: cu hi v tr l i Tng hp cc ni dung chnh, kin c a ng i c hi Kt thc (tho thu n)

c lng th i gian 1 pht 2 pht 1 pht 7 pht 10 pht 5 pht 1 pht (d kin tng c ng: 29 pht)

Cu 1:

Cu 2: nh gi chung:

Lu cng vic
D n Loi: lu Th kho D1: phiu vt t Lp v chuyn n hng T1 Tip nhn, nhp hng T3 D4: s t hng Tip nhn, kim phiu T2 D5: phiu giao hng D3: n hng Tiu d n: qun l kho Nhim v: Lp n hng Phng mua hng D2: s thc n Nh cung cp Trang Ngy Bn ngoi

Tin hnh phng vn

Phng vn nhm Lu :

Phng vn ph thuc vo ngi c hi Cu hi cn ngn gn, trc tip, trnh chuyn ni b, c nhn Cui bui phng vn cn khng nh kt qu, tho thun ln lm vic tip theo.

Quan st ti ch
Quan st thng b sung v chnh xc ha thng tin
C tnh b ph n, b ngoi Hn ch v th i gin, ngi quan st, ph m vi

iu tra bng bng hi

S d ng thm d d lun, thu thp cc kin, quan im v c tr ng c tnh i chng r ng ri Nhanh, r h n ph ng vn D t ng k t, vic o t o ngi iu tra t t n km chnh xc thp

Quan st trc tip v quan st qua phng tin Cn ghi li y cc d liu cn thit

i tng iu tra cn ngu nhin, c s lng ph hp

Cu trc bng hi
Phn tiu

Nghin cu, phn tch th tc v ti liu

Bao gm cc cng vic:

Mc ch bng hi Thng tin v i tng c hi Cc cu hi c sp xp theo mt th t xc nh

Phn cu hi

Xc nh ti liu chnh, bo co chnh cn thu thp Sao chp ti liu, bo co chnh cn thu thp Ghi li cc d liu chnh

Phn gii thch

Pht hin ra nhng chi tit v chc nng v t chc Pht hin ra qui trnh lm vi c v nhng qui nh Nu h th ng hi n thi d a trn my tnh th ti liu l nhng m t v h th ng hin thi

Thit k ng dng lin kt JAD

Nhiu ngi cng tham gia vo vic phn tch h thng hin thi Thnh phn:

Phng php lm mu
Nh phn tch tham gia vo mt qu trnh pht trin v xy dng li bn mu ca HTTT mi ln c thng tin phn hi t ngi s dng
S d ng khi Nhu cu ca ngi s d ng khng r rng Nhiu ngi cng lm vic vi h th ng Thit k chp nhn c phc tp Mu n cc yu cu c c t n mc tt nht Cc cng c v d liu sn sng

Ngi lnh o phin JAD Ngi s d ng, nh qun l, nh ti tr Nh phn tch h th ng, cc k thut vin v i ng pht trin h th ng

Hiu qu, cho kt qu nhanh, chnh xc Cn ngi c kinh nghim t chc, s tr gip ca cc phng tin k thut tin tin T n km thi gian v tin ca

Cc phng php khc

H thng tr giip nhm: tr gip vic chia s cc tng v tho lun v yu cu ca h thng Cc cng c CASE: phn tch h thng hin ti, pht hin yu cu h thng nhm p ng nhng thay i ca iu kin mi trng

Ni dung
Gii thiu chung Cc phng php thu thp v xc nh yu cu

Cc bc thc hin sau kho st

Thc hnh k nng thu thp v xc nh yu cu

Cc bc thc hin sau kho st

X l s b kt qu kho st Tng hp kt qu kho st Hp thc ho kt qu kho st

X l s b kt qu kho st
Phn loi, sp xp, trch rt d liu, tng hp M t chi tit ti liu M t chi tit cng vic

M t chi tit ti liu

D n Loi: Phn tch hin trng Tiu d n: Lp n hng M t d liu Trang: STT Ngy

M t chi tit cng vic

D n Loi: Phn tch hin trng Tiu d n: Lp n hng M t cng tc Cng vic: Lp n hng iu kin bt u: Thng tin u vo: Kt qu u ra: Ni s dng: Tn sut: Thi lng: Qui tc: Li bnh Trang: STT Ngy

Tn d liu: Nh cung cp nh ngha Cu trc v khun dng Loi hnh S lng V d Li bnh

Tng hp kt qu kho st
Tng hp cc x l
STT T1 T2 M t cng vic V tr lm vic Tn sut H s vo H s ra

Hp thc ha kt qu kho st
Trnh din cc thng tin kho st cc dng khc nhau C c s chp nhn ca ngi s dng v i din t chc

Tng hp cc d liu
STT D1 D2 Tn vai tr Cng vic lin quan T1, T2

Biu hot ng

Ni dung
Gii thiu chung Cc phng php thu thp v xc nh yu cu Cc b c thc hin sau kho st Bi 1:

Bi tp

Thc hnh k nng thu thp v xc nh yu cu

Lp k hoch phng vn mt ngi lm cng tc th kho. Chun b mt bng hi vi t nht 5 cu hi (bao gm c cu hi ng v cu hi m) i vi cn b lm cng tc th kho ni trn v d kin thi gian cho mi cu hi

Bi tp
Bi 2:

Bi tp
Bi 3:

Hn gp bng in thoi Phng vn, s dng phiu phng vn v lu cng vic ghi li ni dung phng vn Tng kt h s, giy t v tho thun vi khch hng v kt qu phng vn

Lp b ng m t chi tit cng vi c nhp kho v xut kho Lp b ng m t chi tit d liu Hng ho Lp b ng hi iu tra kin ca nhng ngi trong t chc v: hiu bit v HTTT, thi ng tnh hay phn i, mong mu n v HTTT, kh nng thnh cng, kh khn gp phi

Bi 4: