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  • Non-Assertive, Assertive & Aggressive Communication Styles

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    Priyanka Verma
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    The document describes three different communication styles - non-assertive, assertive, and aggressive. The non-assertive style is apologetic, lacks confidence, and avoids confrontation. The assertive style directly states feelings and needs, takes responsibility, and shows concern for others. The aggressive style uses accusatory language, blames others, and displays body language that shows anger, control, and lack of interest in the other person.

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    based on comm styles

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    Assertive

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    The document describes three different communication styles - non-assertive, assertive, and aggressive. The non-assertive style is apologetic, lacks confidence, and avoids confrontation. The assertive style directly states feelings and needs, takes responsibility, and shows concern for others. The aggressive style uses accusatory language, blames others, and displays body language that shows anger, control, and lack of interest in the other person.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    16 views1 page

    Non-Assertive, Assertive & Aggressive Communication Styles

    Uploaded by

    Priyanka Verma
    The document describes three different communication styles - non-assertive, assertive, and aggressive. The non-assertive style is apologetic, lacks confidence, and avoids confrontation. The assertive style directly states feelings and needs, takes responsibility, and shows concern for others. The aggressive style uses accusatory language, blames others, and displays body language that shows anger, control, and lack of interest in the other person.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    NON-ASSERTIVE, ASSERTIVE & AGGRESSIVE COMMUNICATION STYLES

    VERBAL NON-ASSERTIVE
    Apologetic words Im sorry Apologize repeatedly Hedge Failure to get to the point Ramble & disconnected thoughts At a loss for words Failure to say what you really mean I mean End a sentence with, do you think? Self-defeating Victim mentality poor me Shift responsibility to others Devalue self Afraid to hurt other persons feelings Unsure of self

    ASSERTIVE
    State what you want Honest statement of feelings Objective words I messages Direct statements that say what you mean Accept responsibility for self Negotiate Compromise Allow others to vent their feelings without interrupting Validate others Show concern for others

    AGGRESSIVE
    Use loaded words Accusatory Subjective Condescending Blaming Label & stereotype others Put others down Name-calling Swearing Give no recognition to others Use words like always & never Use you words

    NON-VERBAL General Demeanor Voice

    NON-ASSERTIVE
    Hope others will guess what you want Look as if you dont mean what you say Use nervous gestures Stressed Poor posture Weak & soft Hesitant Wavering Averted Downcast Teary Pleading Submissive Fidgety Clammy Weak handshake limp fish Lean for support Stooped over Excessive head-nodding

    ASSERTIVE
    Attentive Active & reflective listening Assured & confident Relaxed Alert Interested in other people Warm & caring Well-modulated Relaxed Open Comfortable eye contact Warm & friendly Direct Relaxed hand motions Warm & dry Arms & hands open & welcoming Well-balanced Straight Erect Relaxed Lean slightly toward showing interest HOSPICE EDUCATION NETWORK 2007 Used with permission

    AGGRESSIVE
    Exaggerated show of power, control & strength Flippant Sarcastic Air of superiority Concerned only about self Loud & demanding Tense & shrill Cold & expressionless Angry & stern Narrowed Staring & glaring Not really seeing you Clenched & abrupt gestures Finger-pointing Fist-pounding Hands on hips Hands on hips Feet apart Stiff & rigid Rude Get in others personal space

    Eyes

    Hands

    Stance & Posture

    www.hospiceonline.com

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