Samantha Scutellaro

Samantha.Scutellaro@Gmail.com - 732.513.9721 1018 Blue Drive Apt. 6, Harrisonburg, VA 22802

Objective:
To pursue a career in the hospitality industry specializing in food and beverage management; building on my experience in the Guest Service industry for both large and small employers.

Education:
James Madison University Harrisonburg, VA College of Hospitality Management Class of 2014 Major: Hospitality Management Minor: Business Major GPA: 3.62 Related Coursework Budgeted and executed as Back of House management for a 100 guest Theme Dinner. Created over 20 recipe cost cards in order to produce an accurate purchase order for all the food served at the Theme Dinner.

Employment:
Residence Inn by Marriott - Harrisonburg, VA Aug 2011 - Present Food and Beverage Supervisor, Residence Inn Increased the Breakfast GSS score rating from 230th in the brand to 56th in the brand in my first month. Plan, budget, order and execute the daily hot breakfast buffet served to 100 guests. Oversee associate team members including hiring/interviewing and annual reviews. Coordinate the hotels Social Event 3 times a week for an average of 60 guests each night. Guest Service Supervisor, Residence Inn Managed scheduling and training for the Front Office (approximately 12 associates). Facilitated the Service So Memorable training for new employees annually. Walt Disney World Resorts - Lake Buena Vista, FL Jan 2012 May 2012 Front Desk Cast Member, Disneys Port Orleans Resort Played a main role in Making Disney Magic by recovering lost items for guests, accompanying lost guests to their destinations, delivering gift items, and checking in over 100 guests a day. Evergreen Inn - Spring Lake Heights, NJ May 2011 Aug 2011 Assistant Innkeeper, Bed and Breakfast Trained and supervised 7 employees in housekeeping, answering phones, making reservations, checking guests both in and out, cooking breakfast, and resolving guest issues. The Gables - Long Beach Island, NJ May 2010 Aug 2010 Front Office/Back of House Intern, Gourmet Restaurant and Inn Assisted with every aspect of running an upscale bed and Breakfast and Gourmet restaurant including; daytime front desk supervisor, guest relations, room and dinner reservations, expedited food, waitressed and bused tables, staging front of house for events, banquet planning and execution.

Certifications & Skills:

ServSafe, Cvent, and TIPS certified Computer Skills: Reservation Systems (especially FOSSE), Sysco Market, Social Networks, Mac OSX