p dng trin khai LEAN SIX SIGMA

Nng Cao Nng Lc Cnh Tranh Thng Qua Gii Php LEAN SIX SIGMA

Pham Thanh Dieu | Deputy Director, Lean6sigma Consultant Continuous Co t uous Improvement p ove e t Co Consulting su t g JSC. 6F, 41 43 Tran Cao Van St., Ward 6, District 3, HCMC, VN Tel: 84-8-5422 1328 | Fax: 84-8-5422 1329 | M: 0988 000 364 dieu.pham@cicc.com.vn www.cicc.com.vn www.cicc.com.vn or www.leansigmavn.com

Ni dung

Phn I. Lean Phn II. Six Sigma Phn III. Lean Six Sigma Phn IV. IV Tho lun Phn V. Gii thiu CICC

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Phn I: LEAN Ni Dung Lean l g ? Ti sao Lean ? Trit l v phng php tip cn Hp cng c Lean thng dng Bi hc kinh nghim p dng nh th no trong ngnh Mining

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Lean l g? Video Clip 1:

Video Clip 2:

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Lean l g? (tt) Lean (tm dch l tinh gn) l H thng cc cng c v phng php nhm lin tc loi b tt c nhng g lng g p ph v nhng bt hp l trong qu trnh sn xut/ kinh doanh. Phm vi p dng:
?? ?? ??
http://www.leansigmavn.com/?p=441

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Ti sao Lean?
Mc ch h ca cng ty Va xy dng k hoch pht trin ha hp vi x hi, va hon thnh s mnh mang tnh x hi V vy, trc tin cng ty phi sinh li v tip tc tn ti
(1) Gi bn gi thnh li nhun Ch ngha gi thnh Li nhun Gi bn Gi thnh Gi bn do cng ty quyt nh Tng gi bn tng li nhun ... cu > cung
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(2) Li nhun Gi bn - Gi thnh Gim gi thnh Li nhun Gi bn Gi thnh Gi bn do khch hng quyt nh Gim gi thnh tng li nhun cu cungcnh tranh
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Lm th no tng li nhun
Doanhthu

Chiph C

Tng g doanh thu >< Q Qun l tt g gim g gi thnh

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Ti sao Lean?
1. ? 2 ? 2. 3. ? 4. ? 5. ? 6. ? 7. ? 8. ? 9 ? 9. 10.?
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Ti sao Lean?

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Trit l Lean L mt trit l sn xut lun rt ngn thi gian t khi khch hng t hng cho n khi sn phm c giao cho khch hng bng cch loi tr cc lng ph.
M hnh thng thng

Customer Order

Lng ph
Thi gian trong ton b chui

Product Shipment

M hnh Lean Customer Order

Waste
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Product Shipment p
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Lch s hnh thnh Phng php tip cn

Lean TPS FPS

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Lean Six Sigma g

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Lch s hnh thnh Phng php tip cn (tt)

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Cc cng c ca Lean trin khai Lean thnh cng, bn cn c trang b nhng cng c quan trng. Ghi ch: h
Cn hiu rng cng c ch l phng tin gip bn hon thnh s mng Lean tt hn, n nn ng p dng chng mt cch my mc. Lean l mt qu trnh i hi phi n su vo mu tht v s sng ca mi doanh nghip. C l v vy m d nhi hiu cng ty t hc hi b quyt thnh th h cng ca Toyota, nhng con s thnh cng vn cn khim tn.

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Value Stream Mapping

N New

Definition

Cc cng c Lean
Visual
Kaizen

Definition

Visual

VS

Value Stream Mapping g is a pencil-and-paper tool that helps you see the flow of information and materials as a product makes its way through the value stream. VSM ties together lean concepts and forms the basis of an implementation plan. It helps you identify how best to coordinate product build with customer orders.

KZ

The basic philosophy of Kaizen is to involve all employees in small daily improvements in their work areas. Kaizen events are used to identify and execute multiple Kaizen improvements within 3-5 days. Kaizen follows the PDCA or Plan-Do-Check-Act process.

20% (One Time) 1/10 of 1% Every Day

Culture & Awareness

CA
The customer customer first first concept penetrates to every corner of the plant. Whenever a problem or abnormality occurs, people get to work at once to make a permanent corrective improvement. Every employee shares and promotes the plant vision and goals.

Errorproofing

ER

Errorproofing p g begins g with the belief that ANY process can be made completely error-free. Errorproofing (also known as mistakeproofing or poka-yoke) is the removal of all potential causes of error either through design, process or mistakeproofing devices. The goal is for machines, material and people to always get it right the first time.

Problem Solving

Quick Changeover
D-0 D 0 D-1 D 1 D-2 D 2 D-3 D 3 D-4 D 4

PS

5S

Problem Solving g is a structured p problem solving g process, modeled after the proven 8D problemsolving approach. The Problem Solving process can be applied to any problem in the plant that requires a formal, structured response. The aim is to surface problems so they can be solved, leading to a more stable production environment and higher quality.

CO
D-5 D-6 D-7 D-8

Total Productive Maintenance

5S
The foc focus s of 5S is workplace orkplace organi organization ation and cleanliness. 5S allows us to easily identify waste and to see what is going on. The cleaner the workplace, the safer it is. 5S also contributes to quality, because defects are easier to identify in a clean, organized workplace. Each S represents a progression in implementation.
RED
TODAY'S DATE NAME

Quick Changeover is a structured process aimed at reducing waste, shortening lead times and improving manufacturing capacity, flexibility and quality. The goal is to reduce time from last good piece to first good piece down to customer demand (takt time or less than ten minutes.) Changeover time = Internal C/O time + External C/O time

TAG
LOGGED (check)

TP

NAME OF ITEM (PART #) Y N Y N Y N Y N Have you used in the last week? Have you used in the last month? Will you use next week? Will you use next month?
Not Urgent Other __________

Unnecessary Defective

REASON TAGGED
Raw Material Purchased Component Work in Process Finished Product Machine/Equipment Supplies Other___________ Throw away Move to Storage Return to __________ Other ___________

SUGGESTED SUGGESTED ACTION ACTION

CLASSIFICATION

ACTION DATE

TPM believes that equipment can be kept in an optimal state in which it never introduces defects to the product and it is always available and running flawlessly when required. TPM is aimed at reducing the three big losses Speed, Defects, and Downtime. Everyone in the plant must be involved to make TPM successful.

TPM TAG
TPM TO D A Y 'S DA T E L O G# NA M E

DE PA RT M

ENT

AC HI NE

DE SC RI PT I O

N OF D E F E C T R / EPAI R

CO

R RE CT I V E

ACTI ON

PE RS O

R E S P ON S I B L E F ORA CT O I N

CO

PL ET I OND AT E

Visual Management
VM
A place for everything and everything in its place. Visual management is a method in which clear visual tools signs, labels, colors, markings are used to control and simplify work processes. Visual management makes it easy to see anything that is not normal waste, instability, etc. so that it can be addressed.

Material Control

MC

Standard Operations/ Craftsmanship

Constraints Management g
CM

In a Kanban or pull system, parts are only built when the downstream customer orders them. Kanban cards or other highly visible signals are used to communicate process demand upstream. The goal of once piece/small lot flow is to the reduce the quantity (lot size) for each step in the process to ONE or the absolute practical minimum.

SO

Every process on the plant floor can be described by standardized work. With standardized work, the assembly process becomes predictable, repeatable, consistent and stable. Standardized work is the baseline for all Kaizen activities. It is required to tell you where you are, where you want to go, and how you are going to get there.

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The chain is only as strong as its weakest link. The Theory of Constraints is a system philosophy which identifies the weakest link (constraint) and improves it. Once the weakest link is improved, overall system performance is improved until the next weakest link is discovered. Two types of constraints are: 1) Physical and 2) Policy or Procedure.

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Hp cng c Lean thng dng

VSM PS 5S VM SO KZ EP CO TPM MC CM FN
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VA
COST

LEAD TIME

NVA = WASTES
AS
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T I

Shot

p dng th no trong Mining

Hot ng khai thc Khai thc, x l v ch bin than Giao thng vn ti- logistic t l n cng Dch v h tr v Bo tr Phng php tip cn tch hp qun l nhm gim chi ph v ci tin nng sut ch ht lng an ton

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Phn II. Six Sigma

Ni Dung g l g g? Six Sigma Hp cng c Six Sigma thng dng v p phng gp php p tip cn Trit l Gii thiu tin trnh p dng thnh cng Bi hc kinh nghim p dng nh th no trong Mining

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Six Sigma l g?
Video Clip 1:

Video Clip 2:

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Six Sigma l g ?
Six Sigma: H thng cc cng c v phng php dng ci tin nhm hng ti s hon thin tuyt i l khng sai li/sai hng trong tt c cc qu trnh hot ng sn xut/kinh doanh, vi mc tiu u t 3, 3,4 li/sai /sa hng g trn mt triu kh nng. g. Six Sigma tp trung vo vic gim thiu tt c cc dao ng hay bt n trong qu trnh bng cch tm ra cc nguyn nhn gc r ca vn . Six Sigma s dng cc cng c thng k v ton hc chuyn su xuyn sut cc qu trnh t h tri t in khai kh i v p dng

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Ti sao Six Sigma?

1. ? 2 ? 2. 3. ? 4. ? 5. ? 6. ? 7. ? 8. ? 9 ? 9. 10.?
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Ti sao Six Si Sigma? ?

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Lch s hnh thnh phng php tip cn

1987 Galvin CEO 1994
SSA

1997

Mikel J Harry, Ph.D

1995
AT&T

2001 1996

3M

Jack Welch (GE general director)

LG
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Cc cng c thng p dng trong Six Sigma

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p dng th no trong Mining

Ti u ph tng v tn kho an ton Ti u ha nhin liu s dng Ti u ha khoan khai thc Ci thin hot ng o, gu ko ti Gim chi ph bo tr Nng cao tnh sn sng ca thit b Ci thin ng Hp l ha qu trnh Administration

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Phn III. Lean Six Sigma

Ni Dung g l g g? Lean Six Sigma Ti sao nn kt hp Lean v Six Sigma gp php p tip cn ca CICC Phng Tho lun v Hi p

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Ti sao nn kt hp Lean6sigma
Lean6sigma L 6 i V Kh cho doanh nghip
Thu hoch qu ca 6
Kt qu (6) Qu Q ngt Thit k cho kh nng sn xut Ro cn (5) Phn nhiu qu c tnh ca qu trnh v s ti u ho

Ro cn (4)
Qu l lng pha di 7 cng c c bn

Wall of (3)
Qu rng di t Logic and Intuition

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Ti sao nn kt hp Lean6sigma

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Ti sao nn kt hp Lean6sigma
Lean

Late Paperwork Excessive Overtime Premium Freight Costs Customer Allowances Pricing or Billing Errors Excessive Field Incorrectly Completed Services Expenses Lack of Follow-up Sales Order on Current Programs Excessive Employee p y Turnover Planning Delays Excess Inventory Expediting Costs Unused Capacity Development Cost Complaint Mang nhng vt nng of Failed Time with Di Product chuyn nhi u Xem xt cng viDissatisfied c Chn ra nhng li Handling Customer Delayed delivery Excessive Overdue Receivables System C t Customer t turnout t S t Costs C t and loss of confidence Design change Waste of time Increase in lead time

Ch i ngun cung cp nguyn vt liu

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Cht ng

Sit cht hn yu Six Sigma cu

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Our Approach
CICC sustainable performance management

LEAN

SIX SIGMA

SUPPLY CHAIN

Integrated

BALANCE SCORECARD

Analyze

SOFTWARE

Analyze

ERP

Best Business Practices (BBP Metrics) Leadership: Driving Continuous Improvement Teamwork 5S Discipline Philosophy: Absolute Customer Focus Zero Tolerance for Waste Stable Production Environment

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Our Approach (cont)

Ci g

1. nh gi nng lc hin ti

2. Trc quan ha v thit lp mc tiu

3. Thit k v trin khai mt l trnh cn bng

4. Theo di qu trnh qua t vn v o to

5. Duy tr v chia s cc thc hnh tt nht

C kin thc v cc thc hnh tt nht

Lm nh th no

1. Xem xt cc ch s o l ng/ cc ch s o mc lng ph. Xem xt i snh ai ang tt nh t? 2. Phn tch lng ph 3. Th c hin s chu i gi tr (VSM) 4. Nh n din c h i c sn ph m ch t l ng tt nh t, phn tch t cc yu t chnh yu lm tha mn nhu cu c a khch hng

1. Xem xt v xc nh n k hoch m c tiu 2. Xem xt cc th c hnh tt nh t v s chu i t ng lai 3. Lin kt cc ch s v cc yu t chnh yu lm tha mn nhu cu khch hng vo chu i gi tr cn thit ci tin

Pht tri n mt tin trnh cn bng cho cc d n ci ti n nh m t c m c tiu Pht trin con ngi Gim dao ng sn phm T o ra dng chy lin tc

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Our Methodology
CON NGI - CHT LNG GIAO HNG CHI PH Sn xut da trn nhu cu khch hng vi cht lng 6-Sigma
Sn xut va ng lc (JIT) Thch ng vi nhu cu An ton cao Tinh thn v nng sut Sn phm khng sai li
L6S Poster

H thng Ko Cn bng chuyn Kanban Lu trnh 1 SP iu cn bng sn xut Sn xut B tr theo dng Theo l nh Linh hot Gim thi gian cn chnh my/thit b

Lean dng chy nguyn vt liu

Ngun lc linh hot

ng th n H g nh gp n c ng s

Sn phm t 6-sigma
Xo a c y v ng n vi g c

Con Ngi

Kim sot ngn chn thi gian thc

o k to n a ng

Ngn nga sai li Poka-Yoke

- Phn tch Nguyn nhn & Tc ng (5 Why, C&E, FMEA) - Phn tch Qu trnh v D liu - Thit k thc nghim (DOE) - Kim nh gi thuyt thng k - Phn tch tng quan, hi quy

2. Vn bit & nguyn nhn khng bit

L 6i Lean6sigma Khch hng Ci tin hi lng qu trnh

Tng cht lng Tng dng chy Gim dao ng Tng tc

t so m an Ki c qu tr

Hiu sut qu trnh cao Bo tr nng sut Nng lc qu trnh Phng php 6sigma Tng th

3. Vn nghi ng & nhng khng bit

- Phn tch SIPOC, IPO - Phn tch Qu trnh v D liu - Phn tch chui gi tr (VSM) - Biu thi gian - Biu kim sot (SPC) - Phn tch nng lc qu trnh

M A I C

DM A I C

- Hot ng Kaizen, Nhm QCC - K hoch kim sot gn ng ga sai li ( (Poka-yoke) y ) - Ng - Lu lin chc nng (CFPM) - Thy lm ngay (Just do it!) - Chuyn i nhanh (SMED) - Bo tr t qun (AM)

1. Vn bit & nguyn nhn bit

Tiu chun ha n nh Ci tin lin tc

- 5S - Qun l trc quan - 5M 5M+1E 1E - Tiu chun ha cng vic - Cn bng - Di hn - Hin trng +Hi Hin vt - Chu trnh PDCA - Phn tch 7 lng ph

Chia s thc hnh tt nht (KPI) S lnh o: Dn dt ci tin lin tc Lm vic nhm Vn ha nguyn tc T it l Tri l: Tp t trung vo khch kh h hng h Kh Khng cho h php h c l lng ph h Mi tr t ng ki kinh hd doanh h bn vng
Lean va 6 sigma ket hp vi nhau tao ra he thong san xuat/kinh doanh tot nhat
Designed by: Pham Thanh Dieu

I C

- Phn tch kiu sai hng v tc ng (D-FMEA, P-FMEA) - Phn tch mi nguy v im kim sot ti hn (HACCP) - T duy sng to (TRIZ) - Thit k cho 6sigma (DFSS) - Ma trn trin khai chc nng (QFD)

4. Vn khng bit & cha nhn din

DM A DV

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Phn IV. Tho lun v Hi p

Hiu nhm v trnh cc cm by g m Chia s kinh nghi
D n Six Sigma Hot ng Six Sigma D n Lean Trc quan Lean Six Sigma

Gii thiu CICC

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Lean Six Sigma v cc cm by hiu nhm

Khng chuyn cc gi tr tit kim / ci tin v thnh tin. Thiu s cam kt v theo ui ca lnh o. p dng rp khun kh thiu customize t i Vn thc hin mua hng theo phng php truyn thng Khng phn r vai tr v trch nhim cho ngun lc Lean Ci tin b ni m khng trit tiu nguyn nhn gc r (Lean gi). Suy ngh Lean ch p dng cho cc qu trnh sn xut Thiu hot ng duy tr cc thnh qu ci tin Cc hiu nhm: http://www.leansigmavn.com/?p=1296

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Bi hc kinh nghim

Qun l phi h tr cho s thnh cng lu di (khng nhn trc mt) Thc hin cc s kin ci tin lin quan n mc tiu chin lc ca cng ty Lm cho Khch hng v CEO thy c kt qu tht s Lm mu trc (phi thnh cng) sau li ko tt c mi ngi tham gia Khi ln k hoch ri th phi hoan thnh cc hnh ng Rt d gi im chi hi ph h 10% nh hng tng 10% v doanh d h thu th th kho hn trong thi k ny C cc bng chng chng minh trc v sau khi ci tin

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Public Presentation

Pham Thanh Dieu

Chairman Deputy Director

Continuous Improvement Consulting JSC - CICC

Continuous C ti Improvement I t Consulting C lti JSC. JSC Add: Add 6F, 6F 41 43 T Tran C Cao V Van St St., W Ward d6 6, Di District t i t3 3, HCMC HCMC, VN Tel: 84-8-5422 1148 | Fax: 84-8-5422 1149 | M: 0988 000 364 | Email: dieu.pham@cicc.com.vn Website: www.cicc.com.vn or www.leansigmavn.com

ContinuousImprovement ConsultingJSC. CICC Mobile: +84 988 000 364 Dieu.pham@cicc.com.vn

Contents...page Ab t Us About U ...02 02 Our People..03 Our Approach.07 Our Methodology.10 Who We Serve11 Our VMV12 Our Partners14 How We Work15 Practice Areas.21 Our Customer .42 Our Contact ....43

Introduction i to CICC C CC

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About Us
CICC has h delivered d li d millions illi of f dollars d ll of f increased i d profitability fit bilit by b helping h l i organizations drive revenue and reduce costs. CICC is a Vietnam leader in consulting and training related to performance improvement and regulatory compliance. compliance We have helped hundreds of companies effectively develop the potential from within their organizations to successfully integrate and deploy performance improvement principles and practices, and to meet organizational, regulatory, and strategic goals. Through our proven ability to transfer the skills and knowledge necessary to improve performance, our customers can realize significant enterprise value for their investment, both immediately and into the future. By choosing to work with CICC you benefit from our:
Ability to listen and deliver meaningful solutions Range of experience with multiple areas of expertise Dedication to creation of programs that ensure self-sufficiency Commitment to consistently high standards for service and support Thorough execution of all objectives History Hi of f meeting i and d exceeding di client li expectations i www.leansigmavn.com Page 2 of 43 www.cicc.com.vn

Our People
An A experienced i d team. t
CICC's consulting and training services stand on a firm foundation of knowledge, experience, and world-class performance improvement methodologies. Our consultants' coaching, g training, g and facilitation skills are enriched by y "real-world" experience in their specialty fields including continuous improvement tools and methods such as Lean Six Sigma, Balance Scorecard, Supply chain, Software design and development.

Unparalleled expertise across our wide range of solutions. solutions

More than 7 fulltime and more than 50 part-time (project base) expert consultants and trainers covering a broad range of topics across the productivity quality and process improvement landscapes
CICC consultants have an average of almost more than 10 - 35 years of commercial/ industrial/ governmental experience: Average of 10 years of performance improvement experience Almost engineering degrees in a variety of disciplines Many have master or doctorates in their specialty field Almost all have at least one professional Lean Six sigma certification

CICC consultants are based in Vietnam and able to speak a wide variety of languages as: Vietnamese, English, Japanese, Chinese, Korean www.leansigmavn.com Page 3 of 43 www.cicc.com.vn

Key members of our team

MBB PHM THANH DIU MBB. Hn 12 nm kinh ngim lm vic, o to v t vn Lean Six Sigma, Balance Scorecard, Supply Chain. tng lm vic ti Samsung, Metro Cash & Carry, Johnson Controls, FPT, Quatest3 dieu.pham@cicc.com.vn Quatest3. dieu pham@cicc com vn TS. NG MINH TRANG Hn 35 nm kinh nghim, tng hun luyn v t vn cho hn 100 khch hng g v cc tiu chun ISO, TQM, TPM, Kaizen, Lean. tng l gim c Vikyno, P.GD Suzuki Vietnam, trang.dang@cicc.com.vn LI. KHUT NH NGUYN Hn 12 nm kinh ngim lm vic, c o to v t vn Lean. tng lm vic ti Beyonics Malaysia, PungKook VN, Minh Hong Garment, Robinson Consulting, nguyen.khuat@cicc.com.vn CHARLES J. ROBINSON, P.E. Hn 35 nm kinh nghim t vn v hun luyn Lean, TPM cho cc tp on ton cu nh: Ford, Exxon, Dell, GM, BHP Billiton, Delphi, H l D id Harley-Davidson, Nik Hin ng Nike. l c vn cp cao cho CICC. TS NGUYN TIN NG TS. Hn 12 nm kinh ngim lm vic, o to v t vn chuyn giao cng ngh. tng lm vic ti Nht Bn, c kin thc su rng v Kaizen, TPS v cc h thng ci tin tin tin khc , email: dong.nguyen@cicc.com.vn dong nguyen@cicc com vn LI. V VN QUANG Hn 10 nm kinh nghim, tng hun luyn v t vn cho hn 20 khch hng g v cch thc p p dng g v trin khai Lean trong ngnh may mc v dy da , c kin thc ru rng v Lean quang.vo@cicc.com.vn BB. L BNG C Hn 10 nm kinh ngim lm vic, c o to v t vn Lean, Six Sigma. tng lm vic ti M, Malaysia, c hiu bit su rng v cc m hnh t ng ha, hin l G CICC chi nhnh min bc, duc.le@cicc.com.vn BB. KEITH NGUYEN Hn 15 nm kinh nghim t vn v hun luyn Six Sigma cho cc tp on ton cu, Keith c quc tch M v Vit Nam, Keith h tr CICC trong cc d n c s dng Ting Anh. A h Keith am hiu v vn ha M v Vit

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Key members of our team (cont)

MR PHAN QUC I MR. C hn 12 nm lm vic trong ngnh ti chnh, k ton, Hin ph trch cc hng mc o to v t vn lin quan n tnh ton cc gi tr $ cho cc d n ci tin, email: d i h @ i dai.phan@cicc.com.vn MBB. HA DAO Ha Dao, ch tch ASQ Automotive Division, MBB & Red X Master, c hn 15 nm kinh nghi g m t vn v o to v ci tin Lean Six Sigma cho ngnh t ti M, phi hp vi CICC trong cc chng trnh ti VN. LI. NGUYN NH TUN Hn 15 nm kinh ngim lm vic, c o to v t vn Lean. tng ph trch trin khai Lean ti cc cng ty l nh cung cp ca Nike, hin ang t vn cho hn 20 khch hng trong cc lnh vc may mc, day da, nha, bao b. MBB. THAM NGUYEN KHOA Hn 12 nm kinh lm vic ti cc tp on a quc gia, c kinh nghim hun luyn o to v t vn v Six Sigma trong cc ngnh in in t. dn dt cho h rt nhi hiu cc d n ci tin theo Six Sigma. BB V MINH TUN BB. Hn 10 nm kinh ngim lm vic, o to v t vn Lean Six Sigma, tng lm vic ti cc cng ty hng u ti Vit nam, c kin thc su rng v h thng sn xut linh hot just in time tuan.vo@cicc.com.vn time, tuan vo@cicc com vn SCM. KURT BINH Hn 12 nm kinh nghim, tng hun luyn v t vn v Supply chain cho nhiu doanh nghi g p, p ng g thi l ban bin tp tp ch supply chain insight Vietnam v nhiu tp ch v din n SCM trc tin khc. LI-BB. NGUYN HO KIT Hn 12 nm kinh ngim lm vic, c o to v t vn Lean. tng lm vic ti cc tp on ton cu v dy da v may mc cng nh ngnh g. c s hun luyn bi bn v lean six sigma, IE t cc chuyn gia hng u. LI. H HON THANH Hn 12 nm kinh nghim t vn v hun luyn Lean, Kaizen, thit lp KPI v cc cng c ci tin lin tc khc. lm vic ti cc cng ty t vn hng h u, c kinh ki h nghi him lm l vic ti cty day da, may mc v bao b

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Members of Hirayama CICC Partnership Program

CICC phi hp vi Hirayama, cng ty t vn hng u Nht bn v phng thc sn xut Toyota, TQM, TPM, Kaizen Workshop. Hirayama h tr ti a ngun lc chuyn nghip cho cc d n ca CICC. Hin Hirayama c hn 100 chuyn gia t vn, sau y l cc chuyn gia n Vit nam h tr cho CICC.
Mr. SATO Etsuro Ti Toyota Motor corp, Sato tng l ph gim c nh my Tahara. ng hng dn thc hnh TPS. ng nhn c s ch dy ca ngi Taichi Ohno ti nh my y v ng g thc hin trin khai ti cc nh my khc ca Toyota. TERASAKI Akashi tng lm vic ti Hitachi, gim c R&D gim c b phn k thut sn R&D, xut, giu kinh nghim thc hnh ci tin TPS (phng thc sn xut JIT). ng t vn cho cng ty lin doanh nc ngoi nh Trung Quc, Hn Qu Q c, , n KOSAKA Senji Ti Toyota Motor corp, Kosaka gi chc v ph gim c nh my tr s chnh. ng c ch bo, dn dt bi ngi Taichi Ohno, ngi sng lp ra TPS, TPS t lc h thng ny cn s khai v c c hi vn dng hc thuyt vo thc t. HAYASHIDA Hiromitsu Tng m nhim chc v ph tng gim c nh my Tahara khi ng Toyota motor corp. L mt chuyn gia ca TPS, ng c kinh nghim trong g k thut hn v lp rp p v tham mu v hnh thc t chc cc loi hnh nh my, y, x nghi g p. p SUZUKI Kazuo Tng lm vic ti Sony vi vai tr trng phng bo m cht lng, ng ci tin nghip v, trng phng xc tin Six Sigma. ng rt thnh tho vic p dng TPS, nng cao sn xut s dng k thut IE, rt ngn thi gian thc hin, gim tn kho. , ct g YARINOME Takeshi Tng lm vic cho Toshiba. ng thc hin ci tin qu trnh cung cp v phn phi, l qun l sn xut. Tham gia ci tin cho cc cng ty hi ngoi n nay ng l chuyn gia ci ngoi, tin qu trnh theo Six Sigma.

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Our Approach
Achieve A hi measurable bl and d sustainable t i bl performance f i improvement. t Our strength, depth, and breadth of expertise with an unparalleled range of sustainable performance improvement methodologies, frameworks, and tools enable our customers to achieve their strategic objectives and sustained success effectively and efficiently. CICC is expert at identifying which sustainable performance improvement methodologies g best fit with our customers culture and strategic g g goals. We start with an evaluation of our customers existing performance improvement initiatives and then work together to develop a blended solution that incorporates the most successful of these initiatives with the best tools from a variety of proven methodologies. methodologies Particularly relevant is our ability to pool our expertise and experience across focus areas. This dynamic approach, which we refer to as CICC Sustainable Performance Management, means we are flexible and unbiased in choosing the best tools to fit our customers, ensuring they achieve results that last and continue with speed, precision, and certainty.

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Our Approach
CICC sustainable performance management

LEAN

SIX SIGMA

SUPPLY CHAIN

Integrated

BALANCE SCORECARD

Analyze

SOFTWARE

Analyze

ERP

Best Business Practices (BBP Metrics) Leadership: Driving Continuous Improvement Teamwork 5S Discipline Philosophy: Absolute Customer Focus Zero Tolerance for Waste Stable Production Environment

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Our Approach (cont)

1. nh gi nng lc hin ti 2. Trc quan ha v thit lp mc tiu 3. Thit k v trin khai mt l trnh cn bng 4. Theo di qu trnh qua t vn v o to 5. Duy tr v chia s cc thc hnh tt nht

Ci g

C kin thc v cc thc hnh tt nht

Lm nh th no

1. Xem xt cc ch s o l ng/ cc ch s o mc lng ph. Xem xt i snh ai ang tt nh t? 2. Phn tch lng ph 3. Th c hin s chu i gi tr (VSM) 4. Nh n din c h i c sn ph m ch t l ng tt nh t, phn tch t cc yu t chnh yu lm tha mn nhu cu c a khch hng

1. Xem xt v xc nh n k hoch m c tiu 2. Xem xt cc th c hnh tt nh t v s chu i t ng lai 3. Lin kt cc ch s v cc yu t chnh yu lm tha mn nhu cu khch hng vo chu i gi tr cn thit ci tin

Pht tri n mt tin trnh cn bng cho cc d n ci ti n nh m t c m c tiu Pht trin con ngi Gim dao ng sn phm T o ra dng chy lin tc

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Our Methodology
CON NGI - CHT LNG GIAO HNG CHI PH Sn xut da trn nhu cu khch hng vi cht lng 6-Sigma
Sn xut va ng lc (JIT) Thch ng vi nhu cu An ton cao Tinh thn v nng sut Sn phm khng sai li
L6S Poster

H thng Ko Cn bng chuyn Kanban Lu trnh 1 SP iu cn bng sn xut Sn xut B tr theo dng Theo l nh Linh hot Gim thi gian cn chnh my/thit b

Lean dng chy nguyn vt liu

Ngun lc linh hot

ng th n H g nh gp n c ng s

Sn phm t 6-sigma
Xo a c y v ng n vi g c

Con Ngi

Kim sot ngn chn thi gian thc

o k to n a ng

Ngn nga sai li Poka-Yoke

- Phn tch Nguyn nhn & Tc ng (5 Why, C&E, FMEA) - Phn tch Qu trnh v D liu - Thit k thc nghim (DOE) - Kim nh gi thuyt thng k - Phn tch tng quan, hi quy

2. Vn bit & nguyn nhn khng bit

L 6i Lean6sigma Khch hng Ci tin hi lng qu trnh

Tng cht lng Tng dng chy Gim dao ng Tng tc

t so m an Ki c qu tr

Hiu sut qu trnh cao Bo tr nng sut Nng lc qu trnh Phng php 6sigma Tng th

M A I C

- Phn tch SIPOC, IPO - Phn tch Qu trnh v D liu - Phn tch chui gi tr (VSM) - Biu thi gian - Biu kim sot (SPC) - Phn tch nng lc qu trnh

3. Vn nghi ng & nhng khng bit

DM A I C

- Hot ng Kaizen, Nhm QCC - K hoch kim sot - Ng gn ng ga sai li ( (Poka-yoke) y ) - Lu lin chc nng (CFPM) - Thy lm ngay (Just do it!) - Chuyn i nhanh (SMED) - Bo tr t qun (AM)

1. Vn bit & nguyn nhn bit

Tiu chun ha n nh Ci tin lin tc

- 5S - Qun l trc quan - 5M 5M+1E 1E - Tiu chun ha cng vic - Cn bng - Di hn - Hin trng +Hi Hin vt - Chu trnh PDCA - Phn tch 7 lng ph

Chia s thc hnh tt nht (KPI) S lnh o: Dn dt ci tin lin tc Lm vic nhm Vn ha nguyn tc T it l Tri l: Tp t trung vo khch kh h hng h Kh Khng cho h php h c l lng ph h Mi tr t ng ki kinh hd doanh h bn vng
Lean va 6 sigma ket hp vi nhau tao ra he thong san xuat/kinh doanh tot nhat
Designed by: Pham Thanh Dieu

I C

- Phn tch kiu sai hng v tc ng (D-FMEA, P-FMEA) - Phn tch mi nguy v im kim sot ti hn (HACCP) - T duy sng to (TRIZ) - Thit k cho 6sigma (DFSS) - Ma trn trin khai chc nng (QFD)

4. Vn khng bit & cha nhn din

DM A DV

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Who We Serve
Although our engagements vary vary, our focus is constant: to deliver sustainable results and lasting change.
Our customers range from banks and insurance companies to heavy manufacturing and government services. We have supported organizations of all sizes,

Our customer industries include:

Banking Healthcare Insurance Credit card processing Mutual funds Private equity funds Medical device manufacturing Pharmaceutical and biotechnology Automotive parts supplies Consumer product manufacturing Steel Automotive original equipment manufacturing (OEM) Packaging Building supplies Wire and cable Government agencies www.leansigmavn.com Page 11 of 43 www.cicc.com.vn

Our Vision - Mission - Values

Our O Vision. Vi i
The Vision of CICC is to be the globe's leading provider of performance improvement consulting and training solutions.

Our mission.
We accomplish this by leveraging our unparalleled knowledge and experience with a broad range of proven methodologies to provide our clients with ith the skills and knowledge kno ledge they the need to enhance financial results res lts and customer satisfaction. Through improved performance our clients can realize significant enterprise value for their investment, both immediately and into the future.

Our values.
Our commitment to shared values serves as a framework to guide the daily actions and decisions of CICC employees. p y Our values represent p the standards by which each CICC employee measures how we serve our clients, treat our peers, and engage with our communities.

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Our Vision - Mission Values (Cont)

Our practice. practice Our practice is guided by the following core values:
Clients: We build relationships based on doing the right thing for our diversified client base. By listening carefully to our customers, we can fully understand their needs and wants and thus help them exceed their own expectations. We keep our client information confidential. Employees: We develop and empower our employees to grow and prosper to their fullest potential. When our people achieve their best, we can help our clients achieve their best. Consultants: C lt t We W maintain i t i consistently i t tl high hi h standards t d d for f service. i T that To th t end, d we support our affiliate consultants to ensure that CICC delivers on the promise we make to our clients: to provide excellent service and give them the skills and knowledge they need to achieve meaningful, self-sustaining results, both now and in the future. Families: We are sensitive to the needs of our families and work together to foster a high quality of life. Suppliers: We work with our suppliers to encourage and ensure mutual success. Community: As a global organization, we show respect to local customs and culture. We act responsibly to help the people we employ, employ the companies we serve, serve and the communities in which we operate to achieve their full potential. Company:
We listen to our stakeholders. We practice what we preach. We deal ethically and fairly with everyone. We make the job fun along the way.

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Our Partners
CICC partners with a wide range of organizations that give us greater capacity to meet our clients needs. By working together, CICC and its partners deliver the most comprehensive performance excellence training and consulting across Vietnam and other Countries. Listed below are some of the organizations we are proud to call partners.
Consulting for Gemba Kaizen of Manufacturing g with Toyota y Production System (TPS Lean System)

http://www.lean6sigma.vn

http://www.hirayamastaff.co.jp

http://www.asq-auto.org

United Registrar of Systems Ltd

http://urs.vn

http://robconsult.com www.leansigmavn.com Page 14 of 14

MICON provides Lean Six Sigma consulting and training services all across Asia

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How We Work
CICC considers each company companys s unique needs, needs and we deliver the appropriate training, consulting, coaching, licensing, and materials to ensure that our clients achieve a self-sustaining, continuously improving culture of performance excellence. Our team of Subject Matter Experts consists of top industry professionals with many years of career experience in a range of sectors. All of our services are characterized by flexibility and accessibility- we are full partners in designing and implementing the programs that work best for your organization. We can help py your organization g get started, g , help py you expand p an existing gp program, g , reenergize an existing program, or help get a stalled effort going again.

Our full suite of delivery solutions includes:

I. Consulting Services
1.1. Lean and Six Sigma 1.2. Performance Excellence 1 3 Balance 1.3. B l S Scorecard d 1.4. Supply Chain management 1.5. TS16949 Core Tools & Related Standards 1.6. Software design and development www.leansigmavn.com Page 15 of 43 www.cicc.com.vn

How We Work (cont)

II Training and Coaching Solutions II.
CICC provided the training that organizations need to improve performance, minimize risk, and avoid the costly consequences of poor quality.
Our comprehensive Body of Knowledge, Knowledge comprised of more than 50 courses courses- with content unparalleled in the training industry- offers a wide array of conformance and improvement methodologies such as Six Sigma, Lean, performance excellence, quality TS core tools and regulatory requirements, Balance Scorecard, Supply Chain Management. Because of its breadth, our Body of Knowledge meets the needs of beginners, experienced practitioners, and management.

Our performance improvement training courses are applauded for:

Conveyance of complex topics in simple formats Modular design that allows for consistency, scalability, and flexibility in delivery Clear flow and structure Meaningful artwork and graphics Thoroughness of explanation, aided by extensive notes Industry-specific examples Comprehensive skills development for all roles Support materials and job aids that facilitate and simplify instructor preparation www.leansigmavn.com Page 16 of 43 www.cicc.com.vn

How We Work (cont)

II. . Training g and d Co Coaching c g So Solutions u o s (co (cont) )
To ensure that you and your organization achieve performance excellence, we offer two convenient training options: on-site training and public training.
2.1. On-Site Training
On-site O it training t i i is i a cost-effective, t ff ti flexible, fl ibl confidential fid ti l way to t train t i your employees l at t the th location l ti of f your choice. Both standard training programs and/or customized training can be presented at your site. For customized performance improvement training, our experts work with your staff to create the right programs for your industry, your culture, and your goalswith measurable results. Our performance improvement courses are tailored to your industry and your organization. Our trainers are experienced, dynamic, and thoroughly versed in their areas of expertise. Our on-site training tends to be a more cost-effective alternative for groups of five or more. Each year, we offer public training to organizations across the Vietnam on productivity and qualityrelated topics such as Six Sigma, Lean, Lean Six Sigma tools, performance excellence, balance scorecard, supply chain management. More than 100 courses are offered each year on a variety of productivity and quality-related topics. Normally training is offered in HCM, HN, Da Nang, Can Tho areas; facilities are comfortable and convenient. convenient Courses are open to anyone who registers. Public training is a convenient, low-cost way to train a single person or a small group of employees. Training is delivered by a credible, experienced subject matter experts. Students benefit from learning alongside people from other organizations and sectors, who can provide complementary l perspectives. i

2.2. Public Training

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How We Work (cont)

2 3 Coaching 2.3. C hi Services S i

To ensure success from the classroom to the field, CICC provides coaching designed to ensure that learning is effectively implemented at the organizational level.

III. Rent a Lean Six Sigma Black Belt

Our Rent a Lean Six Sigma Black Belt program brings the benefits of Lean Six Sigma to your organization right away. away Our Black Belts and Master Black Belts have years of industry experience that can help accelerate deployment of Six Sigma skills when you have a pressing need that requires immediate action. Many of our customers choose to rent a Black Belt to lead projects while their associates are being developed. Whether you have a specific problem to be solved immediately or a general need to improve your business processes, our Black Belts can fill in the gaps.
Our Lean Six Sigma Black Belts can help:
Provide immediate Lean Six Sigma assistance to accelerate results. Leverage years of industry experience as we partner with you for specific projects. Lead projects teams, allowing for us to develop and guide the development of your employees employees.

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How We Work (cont)

IV. Curriculum Development and Customization
CICC works with organizations to develop training curricula designed to assist our customers in achieving and maintaining optimum employee performance.
A well-planned training curriculum, one that is closely aligned with your organizations goals, results in two key benefits: It provides confidence that the strategy and performance goals set forth by the organization are clearly communicated. It allows the organization to determine those who require training in certain disciplines in order for them to perform at their best. O subject Our bj t matter tt experts t and d training t i i design d i and d curriculum i l d l development t experts t work k with ith you to design a curriculum that is tailored to your employees performance goals and to your organizations business objectives. We deliver fully interactive training programs that are comprehensive, effective, and flexible. Step 1: Identify requirements Review the organizations strategic goals to determine training objectives. Determine critical success factors that might impact the success of the training program. Identify audience, scope, extension, depth, and frequency of the training required. Determine the most suitable delivery mechanisms. Step 2: Propose training curriculum Design curriculum (draft) for discussions with customer and refinement of the items listed under Step 1. Typically, this includes a Design Document that comprises elements such as training purpose, p p target g audience, delivery y mechanism, list of topics, p and training g itinerary. y Propose a development plan that defines things such as the roles and responsibilities of the CICCs Subject Matter Expert (SME) and customer representatives, milestones, and deliverables.

Ove Overview: v ew: Cu Curriculum cu u deve development op e t p process ocess

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How We Work (cont)

IV Curriculum Development and Customization (cont) IV.
Step 3: Develop training curriculum Finalize the Design Document. Develop the curriculum. In addition to the Design Document described in Step 2, typical training material includes items such as student book, instructors presentation material, instructor guidance material, handouts, and as applicable, a list of supplies needed for course presentation, exercises, and workshops. Design and conduct a Train-the-Trainer program, upon request, that supplements the instructor guidance id material i l mentioned i d above. b Conduct customer review prior to final delivery. This CICC curriculum development process includes instructional design principles that are applicable to adult learning as well as a peer-review process that ensures accuracy and consistency i with i h the h latest l d l developments i the in h disciplines di i li that h are the h object bj of f the h training. i i

V. Software Design and Development

CICC development of a software for our client base on what we have been optimization after Lean Six Sigma training and consulting. consulting CICC software compliance with ERP system, our module include:
Sale and Customer management MRP and Warehouse Management Purchasing and Supplier Management Production control and Management

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Practice Areas
CICC provides id performance f i improvement t training and consulting solutions to companies that are committed to achieving measurable and sustainable results. CICC commits increasing the efficiency for enterprises through providing services of training and consulting of methods and tools for continuous improvement. CICC provides consultancy and training of Lean, Six Sigma, Lean Six Sigma, Balance Scorecard Supply chain and Continuous Improvement tools as: Kaizen, TPM, TQM, SPC, VSM, 8D, SMED, FMEA, MSA, DOE, Kanban, Line Balancing . . . CICC offers total and flexible solutions for all organizations g in all fields, , industries.
I Lean & Six Sigma I. 1.1. Lean Six Sigma 1.2. Lean / Kaizen / Just In Time 1.3. Six Sigma DMAIC 1.4. Design for Six Sigma DMADV 1.5. Focused Improvement Tools II. ISO/TS 16949 Core Tools 2.1. APQP 2 2 PPAP 2.2. 2.3. FMEA 2.4. MSA 2.5. SPC III. Balance Scorecard 3.1. Balance Scorecard Awareness 3.2. Balance Scorecard Application IV. Supply Chain Management 4.1. 4 1 Supply Chain Awareness 4.2. Supply Chain Management V. Performance Excellence 5.1. Sustainable Performance 5.2. 5 2 Lean Six Sigma Assessment Services VI. Software Design and Development

Learn more about our capabilities in the following gp practice areas.

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I. Lean & Six Sigma

1.1. Lean Six Sigma g CICC can help enhance your organizations process improvement efforts through the effective application of Lean Six Sigma methods and tools. What is Lean Six Sigma?
Lean Six Sigma is a blend of two concepts: Lean, which is aimed at reducing waste by breaking down processes and segregating waste from value, and Six Sigma, which helps companies reduce process variation and errors by using quality and statistical tools. Together they help companies reap the benefits of faster processes with lower cost and higher quality. The type of process issues experienced by the organization will dictate the selection of the most suitable set of Lean and Six Sigma tools. Originally developed to improve manufacturing efficiency and quality, quality Lean Six Sigma is now being adopted by all types of organizations from financial institutions to retailers to hospitals.

Our approach to Lean Six Sigma

CICCs integrated Lean Six Sigma consulting and training approach does not simply add a limited set of Lean tools to the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) improvement methodology; instead, we go broad and deep, providing your organization with the full set of Lean tools, teaching and empowering you to select and use the tools that make the most sense for each situation. www.leansigmavn.com Page 22 of 43 www.cicc.com.vn

I. Lean & Six Sigma (cont)

1.1. Lean Six Sigma g (cont) ( ) Learn more about Lean Six Sigma training and consulting
CICC starts by understanding what programs, if any, you already have in place (e.g., ISO 9000 compliant management system). Our experience enables us to evaluate objectively your existing performance improvement initiatives, identify the gaps, and then work together h to deploy d l a high-impact hi h i L Lean Si Sigma Six Si program.

Our experienced Lean Six Sigma consultants can help your organization:
Decide which deployment model best suits your environment. Establish an effective governance structure. Identify opportunities (areas of focus) to apply the methodologies to enhance business performance. Select projects within the areas of focus. Train and coach your staff so that they correctly apply the tools. Monitor the overall performance of your Lean Six Sigma initiative, and identify opportunities for improvement.

Lean Six Sigma Training Solutions

CICC has a comprehensive suite of Lean Six Sigma training to meet the needs of various audience groups throughout an organization. We regularly hold public classes on Lean Six Sigma related topics in more than 5 cities around the Vietnam. In addition, each of our courses can be customized and presented at a location of your choice. For groups of five or more, on-site classes are a cost-effective, flexible, confidential way to train your employees. You can trust our highly-skilled trainers to transfer the knowledge to your staff effectively and efficiently. Our Lean Six Sigma training programs also are available in multiple versions to suit industryspecific needs, such as manufacturing, services, and healthcare.

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I. Lean & Six Sigma (cont)

1 1 Lean 1.1. L Si Sigma Six Si ( (cont) t) Our standard training courses include those listed below. Refer to any course title for more information at www.cicc.com.vn Course name
Lean Six Sigma Black Belt Certification g GB upgrade pg to BB Certification Lean Six Sigma Lean Six Sigma Champion Certification Lean Six Sigma Green Belt Certification Lean Six Sigma Master Black Belt Certification Lean Six Sigma White Belt Lean Six Sigma for Management Lean Six Sigma Awareness Lean Six Sigma Project Support Lean Six Sigma Audit and Assessments www.leansigmavn.com Duration 20 days 10 days y 3 days 10 days 10 days 5 days 1 day 2 days 5 days 2-5 days Page 24 of 43 Public Y Y Y Y Y Y Y Y N N Onsite Y Y Y Y N Y Y Y Y Y www.cicc.com.vn

I. Lean & Six Sigma (cont)

1 2 Lean/ Kaizen / Just In Time 1.2.
CICC has taken the basics of Lean and has made them even more practical and accessible to practitioners in any industry at any level. Our Lean methodology approach focuses on developing staff to reach strategic goals that help your organization improve and make value l flow fl faster. f
The Lean methodology and tools are based on the Toyota Production System that focuses on the complete elimination of all waste, waste efficient production, production and collaborative teamwork at all levels of the organization. The goal of Lean is to produce the right amount (based on demand) of high-quality products and services (as defined by your customers) with the least amount of time, effort, and cost. This system has now been adapted and adopted by all types yp of organizations. g Manufacturing, g financial, healthcare, insurance, g government, and military institutions have all embraced Lean. CICC offers an innovative application of Lean concepts and methodologies through our L Lean Pathway P th model. d l This model helps you utilize the appropriate Lean methodology manufacturing approach based on the problem being solved; it serves as a guide for determining when to use a particular Lean approach and, it addresses the support systems issues that must be managed t make to k Lean L a sustainable t i bl part t of f the th business b i culture, lt not t just j t a temporary t t l set. tool t

What Is Lean?

CICC's Lean Pathway for Deployment

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I. Lean & Six Sigma (cont)

1.2. Lean/ Kaizen / Just In Time ( (cont) )
CICC Lean experts have a long history of applying Lean in a vast array of industries, including healthcare, financial services, industrial, and government. Our strength lies in the depth of knowledge and experiences our Lean training team brings to the customers we serve. CICC Consultants Can:
CICC offers an innovative application of Lean concepts and methodologies through our Lean Pathway model. Our Lean Pathway is designed to speed up Lean deployment and help an organization progress from an isolated project-type implementation to a more comprehensive transformation-based implementation. Like the more rigorous methods found in other improvement initiatives, such as Six Sigma, the Lean Pathway Path a is both prescriptiveprescripti e suggesting s ggesting a logical sequence seq ence of implementing Lean- and flexible enough to be useful in diverse situations. CICCs comprehensive suite of Lean training solutions ensures all needs are met at every l l of level f your organizationi i f from your suppliers li to the h CEO, CEO from f you into i the h hands h d of f your customers. In addition to offering standard programs, Lean training courses can be customized to meet your organizations unique goals. Our training programs also are available in multiple versions i to suit i industry-specific i d ifi needs, d such h as manufacturing, f i services i and d healthcare. h lh

Lean Training Solutions

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I. Lean & Six Sigma (cont)

1.2. 1 2 Lean/ L / Kaizen K i / Just J t In I Time Ti ( (cont) t) Our standard training courses include those listed below. Refer to any course title for more information at www.cicc.com.vn
C Course N Name Lean Practitioners Certification Lean Implementer Certification Planning and Leading Lean Kaizen Events Targeted Lean Event Understanding g Lean Enterprise p Tools Lean for Management Lean Awareness Manufacturing / Service Lean Project Support Lean Audit and Assessments Creating and Computerizing the Lean Office Lean Performance Measurements www.leansigmavn.com D Duration ti 8 days 12 days 4 days 4 days 1-2 days for each hT Tool l 1 day 3 days 5 days 2-5 days 2 days 2 days Page 27 of 43 P bli Public N Y Y N Y Y Y N N Y Y O it On-site Y Y Y Y Y Y Y Y Y Y Y www.cicc.com.vn

I. Lean & Six Sigma (cont)

1 3 Six Sigma DMAIC 1.3.
DMAIC is a step-by-step approach for improving existing business processes. The Six Sigma methodology, DMAIC (Define, Measure, Analyze, Improve, Control) is used when a product or process is in existence but is not meeting Control), customer specifications or is not performing adequately. The Six Sigma DMAIC approach combines statistical and quality management tools to ensure that processes exhibit peak performance, resulting in a dramatic increase in customer satisfaction, productivity, and shareholder value. The successful deployment of Six Sigma DMAIC requires the application of a wide range of tools, from simple quality tools (e.g., brainstorming or Pareto analysis) l i ) to t advanced d d statistical t ti ti l modeling d li (e.g., ( regression i analysis l i or designed d i d experiments). The goal is to boost performance, drive better solutions and drastically reduce or eliminate nonconformities (defects) and problems to q exceed customer requirements.

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I. Lean & Six Sigma (cont)

1 3 Six Sigma DMAIC (cont) 1.3.
CICCs Six Sigma consultants can help you apply Six Sigma DMAIC to its fullest extent. Our experienced Six Sigma consultants can help your organization:
Establish an effective governance structure for the DMAIC strategy. Facilitate strategic planning sessions. Select, review, and evaluate projects that are aligned with the organizations strategy. Develop your organizations Six Sigma Champions, with Black Belts, and Green Belts, including providing Train the Trainer programs. Complete Six Sigma projects by providing on-site coaching and assistance for project Champions. Champions Bring the benefits of Six Sigma to your organization right away through our Rent-aBlack Belt program. Train and coach your staff so that they correctly apply the DMAIC and/or DMADV tools. l Monitor the overall performance of your Six Sigma initiative and identify opportunities for improvement.

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I. Lean & Six Sigma (cont)

1.3. 1 3 Six Si Sigma Si DMAIC (cont) ( t) DMAIC Training Solutions
Our programs may be customized for your organization within your Six Sigma process improvement effort. In addition, our Six Sigma training programs also are available in multiple versions to suit industry-specific needs, such as manufacturing, services, and healthcare.

Our standard training courses include those listed below. Refer to any course titl for title f more information i f ti at t www.cicc.com.vn i Course name
Six Sigma Black Belt Certification Six Sigma GB upgrade to BB Certification Six Sigma Champion Certification Six Sigma Green Belt Certification Six Sigma Master Black Belt Certification Six Sigma White Belt Six Sigma for Management Six Sigma Awareness g Project j Support pp Six Sigma Six Sigma Audit and Assessments www.leansigmavn.com Duration 20 days 10 days 3 days 10 days 10 days 5 days 1 day 2 days 5 days y 2-5 days Page 30 of 43 Public Y Y Y Y Y Y Y Y N N Onsite Y Y Y Y N Y Y Y Y Y

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I. Lean & Six Sigma (cont)

1 4 Design for Six Sigma DMADV 1.4.
Six Sigma DMADV provides the road map for process (re)design and helps you to create and implement an effective process from the start. Design for Six Sigma applies the DMADV (Define, Measure, Analysis, Design, Verify/Validate), methodology. The successful deployment of Six Sigma DMADV results in products and services that consistently meet customer requirements, projected costs, targeted release dates, and production capabilities. The successful deployment of Six Sigma DMADV requires the application of a wide range of tools, from simple quality tools (e.g., brainstorming or Pareto analysis) to advanced statistical modeling (e.g., regression analysis or designed experiments). The goal is to boost performance, drive better solutions and drastically reduce or eliminate nonconformities (defects) and problems to exceed customer requirements. CICCs consultants can help you apply Design For Six Sigma DMADV to its fullest extent. Our standard training courses include those listed below. Refer to any course title for more information at www.cicc.com.vn www cicc com vn Course Name Design for Six Sigma Applying Six-Sigma Six Sigma to Product Development www.leansigmavn.com Duration 1-5 days 5 days Page 31 of 43 Public Y Y On-site Y Y www.cicc.com.vn

I. Lean & Six Sigma (cont)

1 5 Focused Improvement Tools 1.5.
Focused Improvement Tools (FIT) constitute an CICC approach to Lean Six Sigma deployment that allows you to jump start or enhance your Lean Six Sigma program by isolating the application of rigorous statistical tools into stand-alone courses. traditional, multiple-week programs such as Black Belt training training, FIT courses In contrast to traditional offer 2-3 days of in-depth training focused on mastering the specific Lean Six Sigma tool you need right away. This more focused approach allows individual practitioners to learn (or refresh) targeted skills that can be applied quickly to solve their process issues, and allows organizations to see a faster return on investment by breaking down big, big bold objectives into smaller, more achievable chunks. Benefits of the Focused Improvement Tools program include:
Matches the right Lean Six Sigma tool with an organizations specific needs. Allows organizations g to accelerate deployment p y of the specific p skills they y need in order to streamline processes and enhance returns. Participants see a faster return on investment by focusing on their most needed Lean Six Sigma tool. For organizations already using Lean Six Sigma as a tool, offers an opportunity to brush up or delve deeper into specific important skills. skills Is an optimal starting place for employees who dont have time for longer Lean Six Sigma courses. Courses can be taken on their own or bundled together in cost-saving packages. If your organization needs immediate assistance applying a single or series of Focused Improvement Tools, an CICC consultant can help.

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I. Lean & Six Sigma (cont)

1.5. Focused Improvement p Tools ( (cont) )
Our standard training courses include those listed below. Refer to any course title for ore information at www.cicc.com.vn Course Name Duration Public On-site
Applying Design of Experiments (DOE) Basic Problem Solving (Root Cause Analysis) Basic Statistics/Introduction to Minitab C d ti Regression Conducting R i Analysis A l i Data Collection and Gage R&R (MSA) Implementing Statistical Process Control (SPC) Potential i l Failure il Mode d and d Effects ff A l i (FMEA) Analysis ( A) Understanding and Conducting Data Analysis Understanding and Measuring Process Performance Understanding and Performing Hypothesis Testing Cost of Quality (COQ) Implementation Quality Function Deployment (QFD) Policy Deployment 3 days 2 days 3 days 2 days d 2 days 3 days 3 days d 3 days 2 days 2 days 2 days 2 days 2 days Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y

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II. TS 16949 Core Tools

Th The quality lit core tools t l will ill help h l you improve i your organizations i ti QMS. QMS Companies seeking TS 16949 need to understand the core tools to meet the requirements. The 5 Core Tools required to effectively implement and audit ISO/TS 16949 are listed in the table below.
Advanced Product Quality Planning (APQP) Failure Mode and Effects Analysis (FMEA) Production Part Approval Process (PPAP) Statistical Process Control (SPC) Measurement System Analysis (MSA)

CICCs consultants can help you apply TS16949 core tools to its fullest extent.

Our standard training courses include those listed below. Refer to any course title for more information at at www.cicc.com.vn
Course Name Advanced Product Q Quality y Planning g( (APQP) Q ) Failure Mode and Effects Analysis (FMEA) Production Part Approval Process (PPAP) Statistical Process Control (SPC) Measurement System Analysis (MSA) www.leansigmavn.com Duration 1 day y 3 days 1 days 3 days 2 days Page 34 of 43 Public N Y N Y Y On-site Y Y Y Y Y

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III. Balance Scorecard

CICC provides id training t i i and d consulting lti services i t commercial, to i l government, t and d non-profit organizations. We applies best practices gained from hundreds of consulting assignments and thousands trainees in balanced scorecard, strategic g performance management p g and measurement, , strategic g p planning, g, and change management to help executives, managers and analysts transform their organizations into performance excellence organizations. Our standard training courses include those listed below. Refer to any course title i l for f ore information i f i at www.cicc.com.vn i Course Name
Introduction to the Balanced Scorecard Advanced Balanced Scorecard Practice and application balance Scorecard Build up Balance Scorecard system

Duration 2 days 3 days 3 days 3 days

Public Y Y Y Y

On-site Y Y Y Y

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IV. Supply Chain Management

C Consulting lti i Supply in S l Chain Ch i & Operation O ti i project is j t based b d designing d i i new systems, researching specific markets or improving organizations. CICC provides training and consulting in supply chain management. Beside Lean Six Sigma, Sigma we combine Lean to supply chain to Lean supply chain management is for many companies. It is not just for manufacturers who practice lean management. It is also for non-manufacturers, wholesalers, distributors, retailers and others CICCs consultants can help you apply Supply Chain to its fullest extent. Our standard training courses include those listed below. Refer to any course title for more information at www.cicc.com.vn Course Name
Supply Chain Strategies Internet Technologies and Supply Chain Management Performance Measures for Supply Chain Management Product and Process Design for Supply Chain Management www.leansigmavn.com Page 36 of 43 Duration Public On-site 2 days 3 days 3 days 3 days Y Y Y Y Y Y Y Y

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V. Performance Excellence
Performance excellence excellencethe the ability to create value for customers, customers employees, and investorsis a common theme among the best performing organizations in the world. CICCs Performance Excellence Practice helps organizations create sustainable value l by b addressing dd i the th needs d of f those th three th key k groups.
Sustainable Performance Management Teams Assessment Services

In addition to providing directed Performance Excellence consulting services, we offer a comprehensive suite of Performance Excellence training courses. All of our Performance Excellence courses can be customized for your organization. Our standard training courses include those listed below. Refer to any course title for more information at www.cicc.com.vn
Course Name Optimizing Teams for Success Lean Assessments Six Sigma Assessments g Assessments Lean Six Sigma Enterprise Performance Diagnosis www.leansigmavn.com Page 37 of 43 Duration 1 days 2 days 2 days 2-5 days y 2-5 days Public N N N N N On-site Y Y Y Y Y

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VI. Software Design and Development

6 1 Sale 6.1. S l and d Customer C t M Management t
This Module allows you to track your best leads and opportunities. You can customize your sales cycle, control statistics and forecasts and setup marketing campaign automation to improve your sales performance. performance Follow Quotes & Sales Order Convert opportunities to quotations in one click, convert the quote to a sale order and follow follow-up up a sales (invoicing, deliveries, etc..) Get Real-time Statistics Get accurate forecasts to analyze your sales activities Customer management can help you automate email and email sending, qualify leads and encourage customers to contact the right department. This will help you save time, and communicate with your customers in the long term.

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VI. Software Design and Development

6.2. MRP and Warehouse Management g
CICC Software invented the double-entry inventory management system which allows to manage complex needs very easily: tracking stocks of suppliers/customers, full traceability, accounting links, etc. This Module supports multi-warehouse multi warehouse management based on hierarchical location structure. Manage your own internal locations, external locations, customers, suppliers or manufacturing inventories.

Key Features
Advanced Logistic Routes
CICC Software supports push and pull rules to define your complex routes in your warehouses.

Trace your stock moves

Track all past or future inventory transactions. transactions Lists facilitate transactions from one location to another.

Control Receptions
Just click on a location and attain a thorough inventory analysis, for a specified period with the inventory control

Never run out of stock

With minimum stock rules you have automatic orders with the right quantity to get the maximum specified level.

See your inventory's worth

With the th inventory i t valuation l ti you can see the th monetary t value l of f your stock t k quantity, tit for f each location.

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VI. Software Design and Development

6.3. 6 3 Purchasing and Supplier Management Simply create and track your purchase orders, manage your suppliers' info, control your products reception process and check suppliers' invoices. Key Features
Automated Propositions You will receive automated proposition of purchases by Software according to stock levels, sales, etc. Follow your suppliers In the Address Book you can follow all moves and transactions related to a given supplier with the history tab. Control Receptions With the inventory control manage back orders, reception control by orders lines and quality control. Create your products This Module allows you to fully customize the information you want to input about your products. Personalized analysis Analyze y the p performance of y your suppliers pp using g the flexible reporting: p g delivery y delays, discount on prices, etc. www.leansigmavn.com Page 40 of 43 www.cicc.com.vn

VI. Software Design and Development

6.4. 6 4 Production Controls and Management Plan and control your supply chain through different applications in the Manufacturing module. Personalize your master data, configure planning, manage your manufacturing and work orders. Key Features
Efficient Scheduling
Schedulers automatically organize manufacturing orders, launch purchase orders & reserve products in stock.

Manage a age materials ate a s a and d HR

Define and plan efficiently the working time and capacity of your resources.

Bar Code Support

Use our bar code support to record time and operations on different work orders.

Master Data
This Module supports: multi-level Bill of Materials, push & pull logistic rules, advanced routings.

Flexibility in All Operations

Edit manually all operations at any level of the progress. With CICC software, you will not be frustrated by a rigid system

Stock Alerts
Get your stock alerts generated in real time to avoid shortages at any given time.

Stock Analytics
Track the evolution of the stock value, , according g to the level of manufacturing g activities as they progress in the transformation process.

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Our Special Customer

More refer to: http://cicc.com.vn/index.php/khach-hang-cicc

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Our Contacts
CICC HEAD OFFICE
Pham Thanh Dieu | Chairman-Deputy Director 6F, 41 43 Tran Cao Van St., Ward 6, District 3, HCMC, VN Tel: 84-8-5422 1148 | Fax: 84-8-5422 1149 | M: 0988 000 364 Email: dieu.pham@cicc.com.vn or info@cicc.com.vn Website: www.cicc.com.vn or www.leansigmavn.com

H NI OFFICE
L Bng c | Director of H Ni Branch Mobile: 0984317584 Email: duc.le@cicc.com.vn Website: www.cicc.com.vn www cicc com vn or www.leansigmavn.com www leansigmavn com

NNG OFFICE
V Vn Quang | Director of Nng Branch Mobile: 0906562633 Email: quang.vo@cicc.com.vn Website: www.cicc.com.vn or www.leansigmavn.com

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