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    Blue Print: Customer Action - (Queries, FAQ), (Customer Get Their Answer)

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    Himanshu Bandil
    service management notes

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    Blue Print: Customer Action - (Queries, FAQ), (Customer Get Their Answer)

    Uploaded by

    Himanshu Bandil
    10 views1 page
    service management notes

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    blue print.pptx

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    © Attribution Non-Commercial (BY-NC)

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    service management notes

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    10 views1 page

    Blue Print: Customer Action - (Queries, FAQ), (Customer Get Their Answer)

    Uploaded by

    Himanshu Bandil
    service management notes

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 1

    BLUE PRINT

    Customer action (Queries, FAQ), (customer get their answer) Line of interaction Internet, Website, Email. Onstage employee action - (Receive the answers from Expert), (Post the answers.) Line of Visibility Backstage employee action (Expert gives the valuable suggestion)

    Support Processes - (Managerial function, Technical Staff, Clerical Staff)

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