Overview:

Tour operators are involved in planning, development, promotion, administration and implementation of tourism products. They oversee all the day-to-day tasks and also supervise, motivate and train staff. They are employed by tour or transportation companies, resorts or attractions. They may travel to proposed tour sites, check them out and experience the services first hand before assessing their tourism potential. In Canada, the median hourly wage for tour operators is $16, while the median annual salary is $30,000.

Duties:

Use operations management skills Use sales and marketing skills Manage human resources Develop products Use financial management skills

Experience:
Management and tourism experience, human resource management skills, leadership and teambuilding skills, and financial management skills are all required. Good communication and excellent customer service skills are also necessary. Knowledge of relevant destinations, attractions and travel are important, as are research skills. Desired experience and skills include a second language, risk management skills and time management skills.

Education:
A secondary school diploma is required. A university degree or college diploma in tourism or history is an asset, as is knowledge of the National Occupational Standards for Tour Operator.

Career Path:
Senior Manager, General Manager, Owner/Operator of tour operation.

Resources:

emerit National Occupational Standards: Tour Operator HRDC NOC 0015: Senior Managers - Trade, Broadcasting and Other Services