The Knowledge-Enabled Organization Chapter 9 IM/IT Value Chapter 10 Rochelle Betton-Ford October 26.

2013

Running head: CHAPTERS 9 AND 10

The Knowledge-Enabled Organization Chapter 9 2. What, if any, are the major differences between knowledge and information? Knowledge is the ability to make effective decisions, and provides information, insight and guidance. Knowledge is the concise and applicable compilation of information, which makes it useful. Knowledge refers to a deterministic process where patterns within a given set of information are determined. (Difference Between, 2013). Information refers to data that has been process and given some meaning by way of a relational connection. The difference between knowledge and information is: 1. You need information in order to receive knowledge; 2. Information is processed data, while knowledge is information that is modeled to be useful, 3. Information deals with data that are related, whereas knowledge examines patterns within a given set of information and 4.To acquire knowledge you need some cognitive and analytical ability, while for information you do not need cognitive ability (Difference Between, 2013). 5. What does it mean to bake in knowledge into organization workflows? To bake in knowledge into organization workflows is a means to reduce unnecessary data to caregivers and administrators by focusing attention on the data and information that truly matter in a given situation (Glandon, Smaltz Slovensky, 2008). Workflow examples include: 1. Alerts Within an electronic medical record system, triggered when a provider orders for a patient a new drug that interacts negatively with another drug that either the physician has ordered previously or the patient is already taking, 2. RemindersOn a nursing unit, a nurse is reminded that a patient is due for another dose of a particular medication at a prescribed time, 3. Evidence- Within an electronic medical record

Running head: CHAPTERS 9 AND 10 system, the organization provides click-through capability to access relevant medical literature (often via an electronic subscription service) pertinent to the current patient situation, 4. Order sets Within an electronic medical record system, physicians often place orders for various drugs or treatments. Creating order sets is the practice of prepopulating orders into groups that evidence has shown to be effective together; rather than having to place individual orders, a physician may select an entire orders set, and 5. Automatic billing codes- During an outpatient visit, evaluation and management codes are automatically generated to facilitate billing via information that the caregiver team annotates in the electronic medical record (Gland, Smaltz, Slovensky, 2008).

IM/IT Value Chapter 10 1. Explain why obtaining value from health IM/IT investments is so important in todays healthcare environment. Despite the opposition, critical evaluations and challenges an investment of IM/IT system may be of concern, however, the long term advantages will outweigh the negative view held by many healthcare organizations. One of many benefits will be the increase of quality of care, and cost savings to healthcare organizations. Improved efficiency of the clinical patient care-related processes, Improve monitoring and Improve clinical processes are only a few benefits of an EHR strategy and it is not confined to a single operational unit. (Glandon, Smaltz, Slovensky, pp-251 2008). It is necessary for the healthcare environment to employ a holistic approach to value realization in order to practice IM/IT leadership decision making an IM/IT investment will assist in leaders to provide the right information at the right time so people may make better decisions to

Running head: CHAPTERS 9 AND 10

improve health outcomes. Other values gained from an IM/IT investment: 1. Reduction in hospital stay, 2. Reduction in nursing time, 3. Outpatient cost reduction from reduce and appropriate drug use, 4. Improved patient safety and outcome, 5. Improve process knowledge and standardization streamline operations, 6. Allows organizations to grow without expanding the labor force, 7. Becomes flexible enough to take advantage and respond to new opportunities and 8. Enhance managements access to critical business indicators used in decision making. 2. What is the system nature of healthcare, and why does it affect value estimation? According to our text Glandon, Smaltz Slovensky (2008) healthcare executives have been forced to make decision regarding IM/IT investment, based on cursory evidence at best and occasionally on instinct or hope at worst. This method of decision making produces decisions that may not yield the hoped-for benefits. As a result, health IM/IT may fall short in addressing the problems plaguing healthcare organizations. Organizations (healthcare) are struggling to meet patient and community health needs and improve quality with increasingly tight budgets; performing strict value assessment of all investments has become increasingly important. The system nature of healthcare affects value estimation, due to healthcare administrators inability to thoroughly evaluate IM/IT investments. The process of the evaluation is time consuming and must be evaluated on different levels, making the decision complex and difficult.

Running head: CHAPTERS 9 AND 10 Reference Glandon, G. L., Smaltz, D. H. Slovensky, D. J. (2008). Information systems for healthcare management (7th Ed.). Chicago, Illinois: Health Administration Press.