PANNALA RAMREDDY COLLEGE OF BUSINESS MANAGEMENT (2283)

MBA III SEM, INTERNAL EXAMINATION-I

Subject: Total Quality Management

Date:10-10-2013

Duration: 30min, Marks: 15

Fill in the Blanks:

10 x = 5 Marks

1) The ability of a product/service to meet customer needs & expectations is called _____________
2) Name 2 dimensions of product quality _________________________________
3) Name any 2 dimensions of service quality _____________________________
4) Give any 2 benefits of TQM __________________
5) Name any 2 obstacles for TQM ____________________
6) Give an example for internal failure cost ____________________
7) Give an example for external failure cost _____________
8) ISO 9001:2000 standard is for __________________
9) Give 2 benefits for ISO Standards _______________________________
10) Downgrading means __________________________________________
Choose the correct answer from the following:
10 x =5 Marks
1) EFQM is
A) Eastern foundation B) European Foundation
C) Both
D) None
[
2) The separation of good products from bad products is done by the process ___?
A) Quality control
B) Quality assurance
C) Inspection D) None
[
3) Desirable value of process capability index is ?
A) >1
B) >=1
C) <1
D) <=1
[
4) Which of the following is analytical tool of TQM?
A) Process mapping B) Regression
C) Kaizen
D) A & B
[
5) Force Filed analysis helps in?
A) Analyze driving forces
B) Analyze restraining forces C) Both
D) None
6) Which of the following is a simple data recording device
B) Check sheet
B) Scatter diagram C) Both
D) None
7) what us shitsuke in 5 S Kaizen movement_?
B) To clean up B) Straighten up
C) both
D) None
8) Desirable value of process capability index is ?
B) >1
B) >=1
C) <1
D) <=1
9) Which of the following is a control chart?
B) Radar chart
B) Gantt chart
C) Network diagram D) All
10) ISO 14000 standard?
B) Quality

B) Environmental responsibility

C) Both

Answer the following questions

1. What is TQM?
2. Differentiate QA and QC?
3. What is Pareto chart?
5. What is process mapping?

4. What is JIT? How to achieve it?

D) None

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5 x 1 =5 Marks