4311 Alabama Ave.

Apt 3 Chattanooga, TN 37409

Phone (423)255-4 !! "am#amam5!$gma%l."om

Carolyn A. Manzer
Objective To find a position which utilizes my existing skills, while offering an opportunity for further development, leading to increased responsibilities and career growth. Excellent computer skills including Windows Vista, Excel, 'otes. Employmen t 2010-Present Nicks Deli ( !ff site catering for parties and corporate events. icrosoft Works, !utlook, "#$%%, and &otus

Chattanooga, TN

2012-2013 P%onee& Credit Chattanooga, TN ( "nalyzed and reviewed applicants credit history, income, length of employment for approval or denial within company guidelines. ( "ssembled all re)uired documentation for processing per company re)uirements. ( Explained to customers different credit options that were available, as well as the terms of those services. 2011-*%+* '(ppo&t 'even ,hattanooga, T' Customer 'e&v%"e -rocess loan applications for customer base for three internet loan ,ompanies via phone line. -rovide customer service for active loan holders by updating accounts, #cheduling payments and answering )uestions regarding loan process. *%%./*%+% Conve&g)# Co&po&at%on Customer Service/Insurance Sales ,hattanooga, T'

-ro0ect +1 "nswered incoming calls from customer base for 2irect TV, calls taken but were not limited to new installs, billing, adding services, and problems relating to existing service as well as sale of new products, e)uipment, and program upgrades. -ro0ect *1 "ttained &ife and 3ealth 4nsurance license for all 5% states enabling the sale of edicare "dvantage plans for ma0or insurance company via telephone. -ro0ect 61 ,ustomer service for 2elta ,om a ma0or provider of phone and internet service for business. 2irected callers to correct dept for billing, technical, and sales.

*%%7/*%%. C%gna Co&po&at%on ,hattanooga, T' Customer Service 8esponsible for telephone in)uiries from providers, groups, and subscribers regarding the 8eview program such as appeals, eligibility, predeterminations and technical denials. *%%5/*%%7 'o(the&n Co**ee Customer Service/Admin Asst. ,hattanooga, T'

edical

-osted work orders, dispatched drivers to off route deliveries and handled collection needs for

past due accounts. Education

,hattanooga #tate Technical ,ommunity ,ollege