Sample MCQs CAIIB- General Bank Management

Human Resource Management MODUL B Rea! t"e #ollo$%ng case care#ull& an! c"oose t"e ans$er $"%c" &ou cons%!er to 'e t"e most appropr%ate to t"e %ssues ra%se! t"ere%n(

A pu'l%c sector 'ank $as go%ng %n a '%g $a& to a!opt I) ( )"e %n%t%at%*e $oul! %mpro*e e##%c%enc&+ customer ser*%ce an! %ntro!uce man& computer-supporte! pro!ucts,ser*%ces( )"e 'ank "as engage! a repute! I) compan& to %mplement t"e core 'ank%ng solut%on -CBS. across t"e 'ranc"es( )"e so#t$are $as teste! $ell %n some o# t"e alrea!& tec"nolog%call& a!*ance! 'ranc"es( Be#ore %mplementat%on o# t"e CBS+ Bus%ness /rocess Re-eng%neer%ng $as un!ertaken to matc" t"e processes to t"e re0u%rements o# t"e so#t$are( 1"%le %mplement%ng t"e same at t"e 'ranc" le*el t"e so#t$are !%! not $ork $ell+ not 'ecause o# an& tec"n%cal pro'lem 'ut t"e accepta'%l%t& o# t"e ne$ %n%t%at%*e at people le*el( )"e 'ranc" managers %n some o# t"e sem% ur'an 'ranc"es $"o $ere not "a*%ng a!e0uate I) sk%lls $ere o# t"e *%e$ t"at t"e %mplementat%on o# so#t$are $%ll not 'r%ng an& ma2or a!*antage to t"e 'ank( )"e& $ere also "a*%ng a #eel%ng t"at a#ter %mplementat%on o# so#t$are t"e%r %mportance %n t"e 'ranc" $%ll get re!uce!( Some o# t"e emplo&ees $ork%ng %n suc" 'ranc"es also en!orse! t"ese *%e$s( )"ere $as also an appre"ens%on t"at t"e %mplementat%on o# so#t$are $%ll re!uce t"e sta## re0u%rements %n t"ese 'ranc"es( )"e %mplementat%on o# so#t$are $as t"ere#ore gett%ng !ela&e!(

1. )"e ma%n %ssue to 'e !ealt #%rst %n suc" s%tuat%ons relates to -----. 1. Attitudes of people 2. Training of people 3. Group behavior 4. All the above

3( In suc" a s%tuat%on $"at %s t"e role t"at HR pro#ess%onals can pla&4 1. To be a part of implementation team 2. To act as coordinator/ facilitator in the entire change management process 3. Since it is a technical issue !" professional has no role to pla# 4. $ssue guidelines for time bound implementation of pro%ect

3. )o !eal $%t" poss%'le sta## res%stance t"e 'ank s"oul!

-----. 1. &ducate people about the benefits of the initiative to all concerned through effective communication 2. 'rovide thorough training to the staff through conducting (or)shops 3. "evie( the role of branch managers and replace (herever necessar# (ith the officers having positive outloo) 4. All the above

5( 6or a t%me 'oun! %mplementat%on o# t"e pro2ect+ $"%c" o# t"e personal%t& c"aracter%st%cs o# t"e 'ranc" manager $%ll 'e most su%ta'le4 1. T#pe * personalit# 2. T#pe A personalit# 3. +epends upon the situation 4. ,one of the above

-. .hich of the needs /under 0c1lelland theor# of motivation2 is most satisfied (hile successfull#

implementing the pro%ect3 1. ,eed for affiliation 2. ,eed for 'o(er 3. ,eed for Achievement 4 ,one of the above as it is a mechanical and routine %ob

42 )"e most %mportant 0ual%t& nee!e! #or success as per t"e current t"%nk%ng %s--a2 $ntelligence 5uotient b2&motional 5uotient c2 good loo)s d2 good manners

7.)"e a'o*e case !%spla&s t"at sta## %s #ac%ng8 a. "ole ambiguit#

b. "ole erosion c. "ole overload d .'ersonal inade6uac#

9. Lea!ers"%p st&le o# t"e Boss %n!%cate as7 a. laisse8 faire b. 1ountr# club c. Autocratic d. ,one of the above

9ther 015s :.( $ork l%#e 'alance %s not ac"%e*e! !ue to--a. added (or) load b lac) of support from %uniors c .famil# problems d. lac) of emotional maturit#

;<. A sales man %n a s"op s"o$e! a su%t p%ece an! tol! t"e customer t"at t"e clot" %s *er& goo!+ 'ut costl&( He $as us%ng t"e #ollo$%ng transact%on7 a. +uple: b. Angular c. 1omplementar# d. ,one of the above

11.( A speaker %n a sem%nar $as comment%ng t"at

people o# a part%cular countr& cannot 'e truste! #or 'us%ness( He $as s"o$%ng t"e #ollo$%ng l%#e pos%t%on a. $ am 9; <=ou are 9; b.$ am 9; <the# are not 9; c. $ am 9;-=ou are 9;-the# are not 9; d. ,one of the above.

122( State $"et"er t"e a'o*e statements are true or #alse A .$d is the foundation of the unconscious. b. 1aring boss displa#s a ,urturing 'arent ego state c. 'ersonalit# is a sum total of all that a person has learnt. d. .e have an image of our o(n and our actions are consistent (ith that image a. All true b. All false c. A > * are true d. 1 > + are true

13 T#pe * personalit# depicts the follo(ing-

a2 +oes several things at one time b2 ?eels guilt# (hen rela:ing c2 Gets irritated at minor mista)es d2 $s not impatient

Refer to the www.iibf.org.in under product and services archives for MCQ on module B for more MCQs Ans(ers ;- = ?-' ;;-c 3 -3 7- ! = -5 9 -' :-! ;=-! 5 -; >-; ;< -'

;38 all are true

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