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Lily Nguyen Resume
Lily Nguyen Resume
CAREER SUMMARY An experienced Customer Care professional, expert in client satisfaction and supporting customers/patients with professional and quality care through difficult situations. Proficient in performing multiple tasks at once with proper time management. Demonstrates excellent interpersonal, written and verbal communication abilities, along with strong leadership skills. Recognized strengths include problem-solving, organization, training and coaching. A proven team player, with the ability to identify gaps and generate process improvements; a results-oriented individual, leading by example. __________________________________________________________________ CORE SKILLS Customer Care Organization Leadership Skills Problem Solving Time Management Multitasking Interpersonal Skills Training Microsoft Office
__________________________________________________________________ PROFESSIONAL EXPERIENCE Presbyterian Village of East Harbor, Chesterfield, Michigan 2012 to 2013
Senior Living / Nursing Care Provided consultative customer care for families and patients. Used communication skills to coach and train patients in proper use of facilities. Assisted patients with activities of daily living, health, and personal care needs. Collaborated with the medical team in development of care plans. Implemented individualized care plans. Measured, assessed, and recorded vital signs. Monitored and recorded intake and output. Collected specimens (urine, stool, hemoccult). Provided care for patients with feeding, nasogastric, gastroostomy, colostomy and oxygen. Provided urinary catheter care. Provided skin care for impaired skin integrity. Assisted in the admission, transfer, and discharge of residents. Performed post-mortem care. Medco Homecare, Troy, Michigan Senior Living / Nursing Care Good Shepherd Nursing Home, Wheeling, West Virginia Senior Living / Nursing Care Presbyterian Village of East Harbor, Chesterfield, Michigan Senior Living / Nursing Care 2011 to 2012
2010 to 2011
2007 to 2010