I have been asked to post this information by the group

A local resident JintyD has been in touch raising the following:

From:JintyD To: admin@newgorbalsha.org.uk Subject: Most recent bill for property in Cumberland Street Date: Wed, 30 Oct 2013 13:18:44 +0000 Hi For the Attention of the Maintenance Department I wonder whether you could advise why we have been charged for replacing the attic skylight locks - was this for *** Cumberland Street or for another close but which we have to pay for? JintyD

From: JintyD Sent: 01 November 2013 13:47 To: enquiries Subject: RE: Most recent bill for property in Cumberland Street Hi I refer to my email below and have not received a reply to same yet. JintyD

From: NGHA Sent: 01 November 2013 13:51 To: NGHA Subject: FW: Most recent bill for property in Cumberland Street FYI

Apologies, I appear to have missed the original email on 30.10.13. I have emailed to apologise and advised I have passed the email on.

@newgorbalsha.org.uk> wrote: Hi

I have looked into your enquiry and unfortunately I am unable to provide you with any additional information on the nature of the repair for work order *****. The works order was instructed by a member of staff who is currently on maternity leave and the work undertaken by Mears who we no longer have a contract with. The instructions were to renew the padlock to the loft hatch and the works carried out were to force access and fit new locks. We would usually note on the work order the actual close where the work was to take place, however, unfortunately this information is not stated. According to the Deeds of Condition for your development, close repairs are split between *** & *** Cumberland Street depending on the proportionate share per flat which in your case is 10%. If you are sure the works were not carried out in *** Cumberland Street I can only assume the work took place in *** Cumberland Street. I am not sure if you were aware of the above information on how costs are allocated? For example, if a close light were to be renewed in your close, the cost would be shared with the residents of *** Cumberland Street and not just your own close. This is in line with the Deeds which the Association follow when apportioning costs. I hope this addresses your enquiry, however, please do not hesitate to contact me if I can be of further assistance. Regards. Area Maintenance Manager New Gorbals Housing Association 187 Crown Street, Glasgow, G5 9XT Tel : 0141 429 3900 Fax : 0141 429 3782 Email :

Date: Fri, 8 Nov 2013 17:38:46 +0000 Subject: RE: Most recent bill for property in Cumberland Street From: JintyD To: @newgorbalsha.org.uk CC: newgorbalsha.org.uk Dear I am very unhappy at this response.

Are there no records which advise who the call came from? Ngha hold the keys to the communal lofts so why were these forced and new padlocks put on? There are no new padlocks on 209 loft, of that I am certain. Please advise whether

the main door houses at ***, *** were also included not.

in this charge and if not, why

I'm afraid your email does not instil confidence in the maintenance Dept if, because someone is on maternity leave, you cannot give a definitive answer. I look forward to hearing from you further. JintyD

From JintyD Sent: 09 November 2013 12:22 To: NGHA Cc: Subject: RE: Complainty re the most recent bill for property at Cumberland Street Dear

Having another night to think things over doesn't make my understanding of the situation any easier. Surely the computer shows who raised the line as it should leave a footprint! I really don't understand it. As explained in my previous email our software shows that ***** ** ******* (who is currently on maternity leave) raised the work order. The job description should also have given the exact location of where the repair was carried out as the trades persons would need to know where they were going. As explained in my previous email unfortunately this information was not provided on the work order I can only assume a verbal conversation took place between ****** and the contractor as to the location. The main doors should also have been billed for the loft hatch not just the closes! As explained in my previous email, M/D properties do not get billed for internal close works as per the Deeds of Condition for your development. I also repeat, again, why did these communal lofts need new padlocks when NGHA are the ones who hold the keys? As explained in my previous email, I am unable to answer this question.

Please re-look into this situation as I am not paying for works not carried out nor works where you cannot verify the exact location of the works or who raised the job and shall take this to the factoring Ombudsman. The costs of these works will be deducted from your factoring bill, therefore, you can exclude the cost of this work when settling this quarters invoice. JintyD

From: Sent: 01 November 2013 13:51 To: @NGHA Subject: FW: Most recent bill for property in Cumberland Street FYI

Apologies, I appear to have missed the original email on 30.10.13. I have emailed to apologise and advised I have passed the email on.

Street

Sent: Monday, November 11, 2013 11:15 AM Subject: Fwd: Complainty re the most recent bill for property in Cumberland

From: @newgorbalsha.org.uk Date: Subject: RE: Complainty re the most recent bill for property in Cumberland Street Hi Please note my responses below. Regards.