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_
5-ISO 9001 : 2000 (Des 2000) - Quality Management Systems
Requirement
6_ISO 9000 : 2000 (Des 2000) - Quality Management SystemsFundamentals & Vocabulary
7_Iso 10006 : Quality Management Guidelines to quality in Project
management
8_Nils - Goran olve and Anna Siostrand (2002) The Balanced Scorecard