Q u n l K h n g h o n g

L n h o K h u v c C n g

FETP 2010-2011

Lnh o Khu vc Cng

Qun l Khng hong 13 / 12 / 2010

Khng hong: nh ngha

Bt k tnh hung no c (hoc nhng e da c) mt nh hng tiu cc ti vn hnh ca t chc hoc cng ng Mt tnh hung hoc mt s kin gy ra (hoc c tim nng gy ra) mt s quan tm su sc ca cng chng hoc cc phng tin truyn thng Mt phn ng ch quan vi mt s kin y cng thng trong cuc sng, vn hnh Mt im chuyn hng

N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n

Q u n l K h n g h o n g

L n h o K h u v c C n g

Khng hong: c tnh

S cng thng Mt s theo di v quan tm su sc ca nhng nh chc trch Gy tr ngi cho nhng vn hnh Lm suy gim hnh nh Hy hoi nhng thnh qu ca t chc, cng ng

Khng hong: nh hng ti C nhn

nh hng ti tt c cc cp Lm ngng tr cc hot ng bnh thng
C mt s khng chc chn, khng th ra quyt nh Khng th tp trung, nh, hoc ch Mt phng hng, t duy v phn ng chm chp Lm xo trn cc sinh hot bnh thng: n ung, ngh ngi, ng Tnh trng b kch thch mnh m, ngng tr

C th lm gia tng cc cp ca cc thi quen xu Kh nng d nhim bnh sau khng hong

N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n

Q u n l K h n g h o n g

L n h o K h u v c C n g

Qun l Khng hong: Mc tiu

Lm gim kh nng ca nhng khng hong Kim sot khng cho gia tng v x l Hc t nhng kinh nghim

Qun l Khng hong: Nhng Nguyn tc C bn

Tin liu / Lm gim nh Hoch nh, Chun b Phn ng ngay lp tc Truyn t r rng v hiu qu Phc hi

N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n

Q u n l K h n g h o n g

L n h o K h u v c C n g

Hoch nh Cho Khng hong

Ngn sch Nhn s Nhng ngun lc vt cht Truyn t Nhng a ch lin lc Lm vic vi truyn thng, bo ch Nhng nhn vt c lin quan Nhng kha cnh lut php Sau khng hong
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Qun l Khng hong: Hoch nh

Bc 1: Hnh thnh i qun l khng hong
i qun l khng hong Nhm nhng thnh vin t chc c chn la v hun luyn phi hp hnh ng ban u trong thi gian khng hong. Nhm lnh o ch cht Cc thnh vin Cc c quan hu quan bn ngoi

Bc 2: Thit lp i h tr
Tr li in thoi Thit lp trung tm Theo di gim st Thng tin Nhng ngha v khc

N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n

Q u n l K h n g h o n g

L n h o K h u v c C n g

Qun l Khng hong: Hoch nh

Bc 3: Chn la chui cc ngha v Bc 4: Thit lp cc ngha v cho cc thnh vin i qun l khng hong
Bit r ai c ngha v Thit lp ngha v

Bc 5: Chn la ngi pht ngn

Mt ngi C kin thc, hiu bit Mt nh truyn t hiu qu v kho lo Khng nht thit phi l ngi ng u hoc lnh o i qun l khng hong

Qun l Khng hong: Hoch nh

Bc 6: Pht trin cc bc hnh ng
Cc thc thc hin k hoch
Cch thc thng bo Cch thc tin hnh Lut s, cng ty bo him, cc thnh vin t chc, lnh o cao cp ca t chc Ai s l ngi thng bo cho gia nh cc nn nhn? Gia tng thi gian v chnh xc ca vic p ng thng tin Cc thng tin cn thu thp

Cch thc thng bo cho gia nh ca nhn vin v nn nhn

Cch thc thu thp ti a thng tin

N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n

Q u n l K h n g h o n g

L n h o K h u v c C n g

Qun l Khng hong: Hoch nh

Bc 7: Pht trin cc bc hnh ng
To ra cc k hoch s tn v kha cht hin trng To ra cc h thng thit lp cc cuc hp bo cung cp thng tin

Qun l Khng hong: Hoch nh

Hun luyn cn b v nhn vin
Cch thc thc hin k hoch Cch thc lm vic v i cc phng tin Cch thc cung cp thng tin Cch thc thit lp cc trung tm Thc tp cc k hoch ny

N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n

Q u n l K h n g h o n g

L n h o K h u v c C n g

X l Khng hong
Cho d chng ta cn thn th no i na, c nhng p lc ngoi s kim sot ca chng ta m chng ang to ra tnh hung khng hong ca chng ta Tun th cht ch chnh sch v k hoch lm vic vi truyn thng s gip vic qun l tnh hung khng hong bng vic tng cng tn nhim, hiu qu v hiu sut ca ngi pht ngn trong x l vi bo ch, truyn thng

12/13/2010

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X l Khng hong
Nn nh:
Bn khng th lm nhiu hn nhng g bn c th Bn s cm thy hng lot nhng xc cm Khng mong i cc s kin din ra ng nh k hoch Khng mong i vic lm hi lng tt c mi ngi Hc tp t nhng g v ang xy ra

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N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n

Q u n l K h n g h o n g

L n h o K h u v c C n g

X l Khng hong
Ku gi, nh n s h tr Gi bnh tnh Truyn t mt cch r rng Bo m i qun l khng hong c tp hp v tt c mi thnh vin Bo m cc thit b c tt, phng nhng thm ha hoc nguy him

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X l Khng hong: Truyn thng

Thit lp chnh sch v k hoch truyn thng Hy hp tc, thnh tht, v c nhng thng tin chnh xc trc khi bn pht biu Khng cc phng tin truyn thng Tp trung ha tt c cc phn hi v iu tra Tn trng cc phng vin v cc thi hn Cung cp cc ti liu v tr li kp thi cc cuc gi v cc tm hiu S dng cc phng tin truyn thng thc y cc thng ip a ra nhng thng tin xu Duy tr s ngn gi v n gin Khng lm r r thng tin

N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n

Q u n l K h n g h o n g

L n h o K h u v c C n g

X l Khng hong:Truyn thng

Cung cp nhng thng tin v nn nhn khi gia nh h cha c thng bo Suy on v cc trch nhim, thit hi, chi ph, nguyn nhn cho n khi c xc nh r rng iu chnh, sa cha nhng li trch mc, li cho nhng ngi khc La di bt k ai Pht biu m khng ghi m, ghi chp Ni rng: Khng c kin Tha nhn khng hong nhng khng phi l ti li a ra nhng s tht nu bit chnh xc Nhn m nh nhng n lc gii cu Nhn mnh nhng thnh qu tch cc v an ton nh chnh bt k cc thng tin sai no c a ra bi bo ch hay cng chng Ni rng Ti khng bit Thng thn v trung thc c m t bo co vit sn

Qun l Khng hong: Lng gi

Chng ta c hi lng vi cch thc m chng ta x l? Liu c iu g c th lm tt hn khng? C nhng sai lm / li no trong vic x l khng hong? C g khng c bit trc hoc khng c chun b?

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N g u y n H u L a m , P h . D . , E m a il: la m @ u e h . e d u . v n