SAMANTHA K. SUMMERFORD summersk@dukes.jmu.

edu
Current Address 1093K Lois Lane Harrisonburg, VA 22801 (540) 207-5606 Permanent Address 11903 Sawhill Blvd. Spotsylvania, VA 22553 (540) 786-6747

EDUCATION:

Bachelor of Science in Hospitality Management, James Madison University Anticipated Graduation: May 2014 Cvent Certification: 2012 Sigma Alpha Lambda National Leadership and Honors Organization: 2011 Training for Intervention ProcedureS (TIPS) Certification: 2011 ServSafe Certification: 2011 Bare Naked Ladies, JMU, Founder and President: 2012-Present Founded JMU Special Interest Organization Attracted members interested in improving natural beauty, self-confidence, and body image while making a difference in the community Professional Convention Management Association, JMU, Member: 2012-Present Front Desk Representative, Holiday Inn, Harrisonburg, VA 08/2013-Present Accurately booked reservations, checked guests in and out, handled payments and billing of guests, and helped guests in any way possible with superior customer service Manager, The Great Gatsby Themed Brunch, JMU, Harrisonburg, VA 09/08/2013 Planned the entire event with team for eight months including; menu, reception design, dining room design, etc. Prepared budget for Front of House including both reception and dining areas Designed event website for guests and staff to gather further information Managed all entertainment and ensured they knew expectations, compensation, attire, and both event and performance schedules Managed and delegated tasks to a staff of 40 employees Banquet & Catering Service Intern, Farmington Country Club, Charlottesville, VA 05/2013-08/2013 Set up events in full according to BEO including proper table and chair placement, setting tables with proper utensils, etc. Served assigned events with superior member/guest service and attention Managed small-scale events for members Server, Buffalo Wild Wings, Fredericksburg, VA 05/2012-05/2013 Provided dining service for patrons including; food and beverage serving, prebussing, and maintaining cleanliness of serving area Assisted team members throughout busy times to improve workflow Collected payments and balanced transactions with receipts Higher Education Externship, Aramark, Harrisonburg, VA 09/2011-12/2011 Assisted guests in order selection, recommended specific items, and ensured prompt, accurate service Hostess, The Melting Pot, Fredericksburg, VA 12/2009-08/2011 Supervised and coordinated activities of dining room personnel to provide fast and courteous service to all guests Scheduled and maintained dining reservations Greeted guests, escorted them to their tables and presented menus Coordinated and prepared special occasion packages for guests Ensured special dining requirements met for all guests, including small children, disabled and food allergic guests

CERTIFICATIONS and HONORS:

ORGANIZATIONS:

RELATED WORK EXPERIENCE:

REFERENCES:

Available upon request