Date: September 26, 2013 To: First Federal Bank Tellers From: Morgan Brown, Department Head of Information

Technology Subject: Correct Procedures for New Banking System

As you all know, there have been a number of issues with the new banking system. The new banking system issues have been identified, addressed, and most importantly, corrected. After conducting a technology and information flow audit, it was discovered that most of the confusions concerned the reconciliation procedure. The procedure has been clarified and amended. The problem occurred with the order of the reconciliation process. Dealing with a new system can be very confusing at first and some of the problems were directly because of the systems bugs. The IT team met and insured that the missing prompt appears in the right order so the root of the problem has been fixed. Please remember to pay particular attention to the correct order as follows; 1. 2. 3. 4. Run close Register Consolidate/Merge Post

In addition to these steps, we have made the consolidate/merge more prominent and centrally located. We realize that these problems were somewhat of a thorn in everyones side, including my own. The IT team extends a big thank you to all of you for being patient with learning this new system and also the concerns weve had to work out. We all believe that once this system has been in use for a while, we will all like it and truly benefit from it in the future. Please feel free to contact any member of the IT team with questions or additional feedback.