Henry Donaldson

(780-555-5555) 1234 Caraway Crescent Edmonton, AB henrydonaldson@mail.ca

Work Experience December 2011 - Present A&B Sound Music department customer service representative, with extensive knowledge of catalogue, helping customers find and enjoy artists, albums, box sets and compilations Frequent use of cataloguing program software to locate product for customers in a timely and pleasant manor Filing of products upon arrival or return; pricing, wrapping, security-tagging, and arranging product Theft prevention through training sessions and providing confident customer service Helping customers discover new and exciting music in a friendly and professional fashion January 2011 December 2011 Aunty Bs Coffee House Made and served coffee and baked goods to customers with pride Worked as a team with others on a daily basis Trained as a barista with extensive knowledge of espresso machine and its maintenance Basic food preparation and service, including using an oven, range, microwave, and food warmer Organization skills for high-volume order management during busy times Daily cash out, clean-up, and closing of shop with co-worker June 2010 January 2011 Pops Ice Cream Parlor Part-time employee until laid off in January 2011 Served customers ice cream and soda with professional and positive attitude Operated till and handled cash at point of service Extensive knowledge of ingredients and allergy risks for customers Daily clean-up and closing duties performed thoroughly and with care

Volunteer Experience September 2010 - June 2013 Victoria High School Tutor for the peer-tutoring program in Math and English, weekly Provided one-on-one sessions for fellow students struggling in these subjects, assisting them in improving their skills in reading and comprehension, writing, math problems and exam preparation Mentored students by example, inspiring them to achieve their potential in these subjects September 2011 June 2013 Yearbook Committee, Victoria High School Layout design, photograph finishing and arrangement, text editing, general preparation for publication Meetings throughout the year with increasing frequency nearing publication deadline Proficient use of Photoshop, Adobe Illustrator, and other software through tutorials and practice Photography training sessions were provided by a teacher instructing on composition, exposure, and digital camera operation Education 2013 Graduate, Victoria School 2013 Art 30 International Baccalaureate, French 30 2013 CTS Off-Campus Project- Design References Jacqueline Radbourne, former career counselor at Victoria School (780) 555-5515 Janet Jefferson, manager at Aunty Bs Coffee House (780) 555-4414 Robert Rohac, Yearbook Committee head (780) 555-3313 Martin Edwards, Software Manager at A&B Sound (780) 555-2212