DHANALAKSHMI COLLEGE OF ENGINEERING BA9205- COMMUNICATION SKILLS Prepared b !

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UNIT '

PART A
1. 2. 3. 4. . !. $. %. '. 1). 11. 12. 13. 14. 1 . 1!. 1$. 1%. 1'. 2). Explain the process of communication. What are the objectives of communication ? What are the importance of communication in Business? List few characteristics of communication. What are the various channels of communication ? What are "ifferent t#pes of communication? What are the elements of communication ? Wh# we nee" communication in mana&ement? (efine perception. Explain the barriers in communication What is *ersonal +ommunication? (oes it affect the attitu"e of ,n"ivi"uals? What is (#a"ic communication? What are the t#pes of -rapevine chain communication? What is abstractin&? What are the components of s#stem approach? .ow to overcome communication barriers? What are the limitations of /W01 anal#sis? What is 2ohari Win"ow? What is the role of fee"bac3 in business communication? What are the merits of written communication?

PART B
1. Explain the "ifferent "irections of information flow 2. Wh# is mana&ement information s#stem in"ispensable to or&ani4ational a"ministration? 3. Explain the various sta&es of preparation for a business presentation. 4. (iscuss the strate&ies b# which #ou will be able to improve #our fluenc# in communication. . Explain the process communication an" "iscuss the barriers of communication. !. What is transactional anal#sis? Explain in "etail.

UNIT 2

PART A
1. (efine non5verbal communication 2. What are the functions of non5verbal communication? 3. Write a short note on importance of nonverbal communication. 4. What is si&n lan&ua&e? . What are the a"vanta&es of visual si&nals? !. What are the a"vanta&es of soun" si&nals? $. What are the limitations of si&n lan&ua&e? %. What is facial expression? -ive some examples for facial expressions. '. .ow "o postures an" &estures ai" nonverbal communication? 1). 11. 12. 13. 14. 1 . What is intonation? .ow "o beliefs an" customs6 influences communication? What are the a"vanta&es an" limitations of *aralan&ua&e? Explain non5fluencies. .ow are facial expressions important for effective communication? What are the wa#s to ma3e intercultural communication effective?

PART B
1. What are the "ifferent t#pes of effective listenin&? +ompare an" contrast an# two of them. 2. What are the points to be 3ept in min" while con"uctin& an interview? List out the &ui"elines for the can"i"ates7 for the preparations of interview. 3. What are the "ifferent t#pes of verbal an" nonverbal communication? 4. .ow "o #ou or&ani4e #our communication effectivel#? . Write a brief note on communication throu&h facial expression. !. Write a brief note on communication throu&h &esture. UNIT (

PART A
18 Explain the a"vanta&es of oral communication. 28 What are the limitations of oral communication? 38 What are the t#pes of Listenin&? 48 Explain emphatic listenin&. 8 What is intuitive listenin&?

!8 What are the barriers to effective listenin&? $8 .ow to ma3e Listenin& effective? %8 List the characteristics of effective speech. '8 9ention the "ifferent t#pes of au"ience 1)8 -ive the concept of -roup (iscussion 118 9ention some of the personalit# traits in -(.:;"vanta&es8 128 .ow is -( "ifferin& from (ebate? 138 What are the t#pes of -(? 148 List some of the (07s an" (0<717s in -( 1 8 What is Brainstormin& techni=ue? 1!8 List the features of "ebate. 1$8 List out the t#pes of (ebate. 1%8 What is conference? 1'8 What are the t#pes of interview? 2)8 Enumerate the process of interview. 218 What are the 3in"s of *resentations? 228 >actors affectin& *resentation 238 What are flipcharts? 248 List some visual ai"s. 2 8 Explain *aralin&uistic features. 2!8 What are the t#pes of interview? 2$8 What is the orientation interview? 2%8 What is purpose of an ;ppraisal interview? 2'8 What is nominal &roup techni=ue? 3)8 Explain (elphi techni=ue. 318 (iscuss the a"vanta&es of (elphi techni=ue 328 Explain the fluenc# "evelopment strate&ies

PART B
1. Explain various barriers of communication. 2. What is listenin& an" su&&est suitable measures to become a &oo" listener? 3. Explain the role of au"ience in public communication. 4. Explain the various strate&ies of improvin& the listenin& s3ills. . What are various me"ia of communication?

UNIT )

PART A
1. What are the classifications of business letters? 2. ,mportance?a"vanta&es of Business letters 3. Essentials of a &oo" business letter 4. What are the parts in a business letter? . What is the purpose of en=uir# letters? !. What is =uotation? $. What is the purpose of E5mail in Business communication? %. Explain minutes of a meetin&. '. Wh# it is important to prepare the @minutesA in meetin&? 1). 11. 12. 13. List the elements to be present in the minutes of a meetin&. What are the tips for con"uctin& a successful meetin&? Explain Bminutes of resolution7 What are the t#pes of meetin&? correspon"ence promotes a compan#7s public

14. -oo" business relations. 2ustif# 1 . 1!. 1$. 1%.

What is a ten"er notice? What is the information to be &iven in a ten"er notice? What is a sales letter? What is the purpose of collection letters?

PART B
1. (raft an application for the job of a Lecturer in 9ana&ement (epartment. 2. Write a persuasive letter in /implifie" Letter >orm. 3. (iscuss "ifferent t#pes of en=uir# letters in "etails 4. +omplaints are not routine letters. 1he writer has to write them with special care an" s3ill. (o #ou a&ree with this view? 2ustif# #our answer. . Explain the pros an" cons of Email. !. *repare a fax messa&e to a hotel mana&er6 in=uirin& about meetin& accommo"ations for a professional association. $. .ow "o #ou write an or"er placin& letter? %. What are the parts of a letter? '. .ow "o #ou or&ani4e sales letter? UNIT 5

PART A
1. (efine project proposal

2. What are the components ?structure of a project proposal? 3. What are the characteristics of a project proposal? 4. What are the characteristics of a &oo" report? . What is an ;bstract? !. Enumerate the &oals of abstract. $. What are the t#pes of abstract? %. 9ention the metho"s for writin& abstract. '. What is Bstructural coherence helpers7? 1). .ow will #ou ensure coherenc# in a technical report ? 11. /tate the importance of vocabular# choice for efficientl# "raftin& a technical report 12. What are the "ifferent metho"s of collectin& "ata for a report? 13. What is a Cuestionnaire? 14. What are the objectives of Deport writin&? 1 . 9ention the importance of Deport writin&. 1!. Explain the process of Deport writin&. 1$. Write the mechanics or techni=ues of writin& a report. 1%. What are the basic an" subsi"iar# parts of a report? 1'. When is a report sai" to be coherent an" cohesive? 2). What are the t#pes of Eisual ;i"s? 21. What is Decommen"ation writin&? 22. List out the characteristics of recommen"ations. 23. What are the factors that influence specificit# of the recommen"ations? 24. What is B(efinition7? What are the four parts of "efinition? 2 . What is an ;ppraisal report? 2!. 9ention the features of *erformance ;ppraisal. 2$. Explain the objectives of performance appraisal. 2%. What are the steps in *erformance appraisal? 2'. List the factors affectin& *erformance appraisal.

PART B
1. What is meant b# *roject appraisal? What are major areas where a proposal is appraise"? 2. What is Business proposal? Explain in "etail the parts of a business proposal. 3. What are the characteristics of &oo" report? 4. What are project proposal? What are "ifferent forms of project proposal? . Explain the importance an" implications of business proposal. !. Explain the implications of appraisal reports.

A&&a U&%*er+%, -.e+,%#& Paper

U&%, I Par, A 1. What is 2ohari Win"ow? :2une 2)1)8 2. Explain 1ransactional ;nal#sis. :2une 2)1)8 3. (efine +ommunication.:2an 2))'6 <ov?(ec 2))'6 <ov?(ec 2)1)8 4. What is /W01 anal#sis? :<ov?(ec 2)1)8 . Write the $ +7s of communication. !. What is noise? $. What are the "ifferent me"ia of communication? %. What is meant b# (enotations an" +onnotations? '. (efine personal communication. 1). (istin&uish between formal an" informal communication networ3s in the business or&ani4ation. :2an 2))'8 11. What is communication for a mana&er? :9a#?2une 2))'8 12. -ive the relationship between mana&ement an" communication. :9a#?2une 2))'8 13. What are the components of s#stems approach? :<ov?(ec 2))'8 Par, B 1. (escribe in "etail the various barriers to communication. :2une 2)1)6 <ov?(ec 2)1)8 2. -ive a "etaile" "escription of the s#stems approach to communication. :2une 2)1)8 3. Explain the process of communication with reference to business context. 4. (iscuss the formal an" informal communication channels in or&ani4ation. . Explain 20.;D, win"ow in "etails. !. List the t#pe of internal operational an" external operational communication that ma# occur in a me"ium si4e" apparel manufacturin& unit. (iscuss transactional anal#sis in "etail. :<ov?(ec 2)1)8

U&%, II

Par, A 1. .ow "o postures an" &estures ai" non5verbal communication? :2une 2)1)8 2. .ow "o beliefs an" customs6 influences communication? :2une 2)1)8 3. What is Worl" view? 4. 9ention the role of personal appearance. . What is *roxemics? !. What is paralan&ua&e? $. What is meant b# -esture? :<ov?(ec 2)1)8 %. What is perception :2an 2))'8 '. What is persuasion? 1). Par, B 1. What are the problems in cross5cultural communication? .ow "o these problems affect business communication? Explain with examples. :2une 2)1)8 2. (escribe the various features of non5verbal communication. :2une 2)1)8 3. ,llustrate the problems of intercultural communication. Explain. 4. Wh# it is important to un"erstan" non5 verbal communication? Explain. . ,nternational business woul" not be possible without international communication. +omment on the statement. !. 9eetin& involves oral communication. ,n a meetin& a person will be either a lea"er or a participant. Eluci"ate the importance lea"er an" participant role in a meetin&. $. Explain the forms an" me"ia of non5verbal communication. :<ov?(ec 2)1)8 %. (iscuss the t#pes of 3inesics in "etail. :<ov?(ec 2)1)8

U&%, III Par, A 1. What are paralin&uistic features? .ow "o the# help oral communication? :2une 2)1)8 2. Briefl# "escribe the various t#pes of listenin&. :2une 2)1)8 3. What is empathetic listenin&? 4. List "ifferent t#pes of ;u"ience. . (efine 0ral communication. !. 9ention the importance of Listenin& $. What are the hierarchies of nee"s accor"in& to 9aslow? Explain B9inutes of resolution7. :<ov?(ec 2))'8 What is an appraisal interview? :<ov?(ec 2))'8 Par, B

1. (iscuss in "etail the barriers to listenin&. :2une 2)1)8 2. What are the features of an effective presentation? (iscuss in "etail. :2une 2)1)8 3. What is the presentation s3ills re=uire" for a mana&er? List an" "escribe them. 4. .ow will con"uct a meetin& effectivel#? (iscuss. . Briefl# "iscuss the importance of listenin& in communication an" su&&est some wa#s in which a person can learn the art of listenin&? !. Explain the techni=ues of interview with illustration? :<ov?(ec 2)1)8 $. Who is a &oo" listener? .ow to be an active listener? (iscuss. :<ov?(ec 2)1)8 U&%, I! Par, A 1. Wh# is it important to prepare the FminutesF of a meetin&? :2une 2)1)8 2. (istin&uish between FmemoF an" FcircularF. :2une 2)1)8 3. What are the $7+ of business writin&? 4. What is a&en"a? :<ov?(ec 2)1)8 . What are the purposes of meetin&? !. (istin&uish between @memoA an" @circularA. $. What is a 9emo? :2an 2))'6 <ov?(ec 2))'8 %. .ow is "ebate "ifferent from "iscussion? :9a#?2une 2))'8 .ow "o #ou "ifferentiate a business report from a business letter? :<ov?(ec 2))'8 What is a business letter? :<ov?(ec 2)1)8 Par, B 1. Gour or&ani4ation has recentl# ac=uire" a batch of 3) computer s#stems with printers. /even of the s#stems an" three of the printers are not wor3in& properl#. Write a letter of complaint to the suppliers statin& the problems an" re=uestin& them to ta3e bac3 the fault# pro"ucts an" replace them with new pro"ucts. :2une 2)1)8 2. Write a letter of application an" resume in response to the followin& a"vertisement. Daj informatics is loo3in& for a "#namic team mana&er for its +hennai office. ,ncumbent shoul" be an 9B; from a repute" institute an" shoul" have a minimum of two #ears experience wor3in& with 1)52 member teams. /en" #our application with #our resume to the .D mana&er6 Daj ,nformatics6 ;ri&nar /alai6 1. <a&ar6 +hennai51$. :2une 2)1)8 3. ;ssume that #ou atten"e" a meetin& to "iscuss &enuine complaints from #our customer convene" b# #our &eneral mana&er :+ustomer Delations8. Write the minutes of the meetin& with relevant "etails. 4. Write a letter of application for the post of assistant mana&er in a construction compan#. ;ttach a separate resume. . Write a sales letter to promote the sales of an# one of the followin& 18 ; financial pro"uct 28 ;n e"ucational service

!. Write an en=uir# letter to the DD electrical in"ustr# *vt. Lt"6 9#sore on behalf of <ational Electrical *vt Lt"6 9umbai $. What is s a circular letter? (iscuss its objective an" situation un"er which circular letter ma# be sent. :<ov?(ec 2)1)8

U&%, ! Par, A 1. 2. 3. 4. . !. $. %. '. What is the purpose of writin& an abstract in a report? :2une 2)1)8 What are the "ifferent t#pes of reports? :2une 2)1)8 What is an abstract? :<ov?(ec 2)1)8 Wh# it is necessar# to "efine terms use" in a reports or a proposal? Explain executive summar#. Explain pro"uct ;ppraisal. Explain performance appraisal. What is meant b# proposal? :2an 2))'6 <ov?(ec 2))'8 -ive the "ifferent t#pes of proposals. :9a#?2une 2))'8

Par, B 1. Gou are the mar3etin& 9ana&er of an E"ucational /oftware compan#. Gour team has foun" out in a surve# of the cit# en&ineerin& colle&es that there is a "eman" for online teachin& materials in all subjects in En&ineerin&. Write a proposal for a project to "evelop online teachin& materials to submit to the -eneral 9ana&er. :2une 2)1)8 2. ;s 9ana&er of 9alar ;"vertisin&6 #ou have been as3e" to review the content of an a"vertisement for a bran" of "eter&ent that #our compan# has create" an" which has "rawn a lot of criticism for showin& &en"er bias. Write a report to the -eneral 9ana&er of the firm on the objections to the content an" #our recommen"ations on how the a"vertisements mi&ht be chan&e". :2une 2)1)8 3. (raft a project proposal to a fun"in& a&enc# for carr#in& out a stu"# on the effects of &lobal warmin& on #our town. 1hin3 of relevant "etails an" present. 4. ;ssume that #ou are (eput# 9ana&er loo3in& after home loans of #our ban3. Write a report to #our 9ana&in& (irector about outcome of various schemes intro"uce" to attract the customers intereste" in home loans. Hse tables an" charts appropriatel#. . ;nswer the followin& 18 What are the common characteristics of business reports? 28 What are the common t#pes of business reports? !. .ow "o #ou collect "ata for #our report? (escribe the merits an" "emerits of the various "ata collection metho"s. $. Write a short report on the topic business communication.