INTERAL MEMORANDUM ALANA FISHER TO: FROM: NATALIE KELBER SUBJECT: SERVICE COMPLAINTS OCTOBER 30, 2013 DATE:

KATELYN MILLER, WEBSTERS PRIME EXECUTIVE CC: OFFICER

Dear Ms. Fisher, It has come to my attention that minor service complaints have occurred from members of our staff. Some customers have come up to me from our Kalamazoo Chain that they have received poor service one night last week. I have suggested that we should talk to the staff and remind them about the companys policies of attitudes in the workplace of food service. I think by reminding everyone of the policies, our customers will be more comfortable about our service, which is very important that we all still treat them like royalty for the Websters Prime Brand. We will be offering them a 50% off of their dinner with drinks included on their next visit. I have given this to the customers who have come forward and complained about the service. This is to show our courtesy and respect for our guests. I am 100% sure that you agree with this treat that we can offer our guests in the restaurant. This discount will be happening immediately. The executive officer, Katelyn Miller, from corporate is CCd in this memo so that she is also aware of this event happening and we shall do to fix this minor customer service complaint in our Kalamazoo chain. If you have any other questions about this, feel free to contact me directly at (269) 598-0190. Sincerely,

Natalie Kelber