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Moc Misli
Moc Misli
Moc Misli
ISBN: 953-98297-1-2
Mo misli
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RYMHNMHRQRWRLQLDQHRQRWRPLVOLLOLMHRQRWRQHPLVOL
RYMHNMHRQRWRRGVHEHLQLXNXSQRVWVYRMLKLQD
RYMHNMHSROLWLNDLYRWLQMD
RYMHNMHVXVWDYHQHUJLMDNRMLGMHOXMHXVNODGXVQDHORPSRWNUMHSOMLYDQMDLX
VPMHUXUHGXNFLMHQDSHWRVWL
RYMHNMHLYRWLQMDVWDGD
RYMHNNRMLLGHSRSUDYOMDWLGUXJHJXELWDNRVYRMHYULMHPHDNRQH]DSRQH
NRGVHEH
RYMHNPRUDELWLVDPVDVRERPLVWRYMHWDQRQQLNDGDQHVPLMHVHEL
SURWLYUMHLWL
RYMHNPRHSXQRSRGQLMHWLDNRSRGQRVLVDPRJDVHEH
RYMHNQDGVRERPQHPRHLPDWLQLWDJRUHRGGUXJRJDRYMHND
RYMHNQHSR]QDVDPRJDVHEHMHUMHVHELSUHEOL]X
RYMHNQLMHQLWDGUXJDQHJRQMHJRYQDFUWSRVWRMLVDPRXRQRMPMHULXNRMRM
VHUD]YLMD
RYMHNSUHNR7LSRVWDMH
RYMHNUDVWHVDVYRMLPVYUKDPD
RYMHNVDPVHEHQDMPDQMHSR]QDMH
RYMHNVHPRHXVSHWLQDYUKDOLSRHWDNSXWDMHXYLMHNQDGQX
RYMHNWUHEDRGVHEHVWYRULWLRYMHNDDQHGDEXGHWXDVSXYD
RYMHNX]DOXGSXQRSULDNDNRELRGELRGUXJLRGVYHJDXMHVDPRQH
RYMHNDNRMLPHUD]XPLMHQLNDGDQHPRJXL]JXELWL
RYMHNDXLVWLQXXSR]QDWHNSRVOLMH
'DQDV]QDPRGDMHVYDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
RYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
LQLVHGDVPRVYHGDOMHRGWRJDGDLVWLQVNROMXGVNRELHEXGHRQDMNRMLMHVW
PQRJRXPMHVWRGDLPDPQRJR
RYMHNMHELHNRMHVHQHXNODSD
RYMHNMHRYMHNXVYHWLQMD
RYMHNMHPLVDRQRELH
RYMHNMHQDMYLHELH]DRYMHND
RYMHNMHRQRWRLQLDQHRQRWRPLVOLLOLMHRQRWRQHPLVOL
RYMHNMHRQRWRRGVHEHLQLXNXSQRVWVYRMLKLQD
RYMHNMHSROLWLNDLYRWLQMD
RYMHNMHVXVWDYHQHUJLMDNRMLGMHOXMHXVNODGXVQDHORPSRWNUMHSOMLYDQMDLX
VPMHUXUHGXNFLMHQDSHWRVWL
RYMHNMHLYRWLQMDVWDGD
RYMHNNRMLLGHSRSUDYOMDWLGUXJHJXELWDNRVYRMHYULMHPHDNRQH]DSRQH
NRGVHEH
RYMHNPRUDELWLVDPVDVRERPLVWRYMHWDQRQQLNDGDQHVPLMHVHEL
SURWLYUMHLWL
RYMHNPRHSXQRSRGQLMHWLDNRSRGQRVLVDPRJDVHEH
RYMHNQDGVRERPQHPRHLPDWLQLWDJRUHRGGUXJRJDRYMHND
RYMHNQHSR]QDVDPRJDVHEHMHUMHVHELSUHEOL]X
RYMHNQLMHQLWDGUXJDQHJRQMHJRYQDFUWSRVWRMLVDPRXRQRMPMHULXNRMRM
VHUD]YLMD
RYMHNSUHNR7LSRVWDMH
RYMHNUDVWHVDVYRMLPVYUKDPD
RYMHNVDPVHEHQDMPDQMHSR]QDMH
RYMHNVHPRHXVSHWLQDYUKDOLSRHWDNSXWDMHXYLMHNQDGQX
RYMHNWUHEDRGVHEHVWYRULWLRYMHNDDQHGDEXGHWXDVSXYD
RYMHNX]DOXGSXQRSULDNDNRELRGELRGUXJLRGVYHJDXMHVDPRQH
RYMHNDNRMLPHUD]XPLMHQLNDGDQHPRJXL]JXELWL
RYMHNDXLVWLQXXSR]QDWHNSRVOLMH
'DQDV]QDPRGDMHVYDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
RYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
LQLVHGDVPRVYHGDOMHRGWRJDGDLVWLQVNROMXGVNRELHEXGHRQDMNRMLMHVW
PQRJRXPMHVWRGDLPDPQRJR
RYMHNMHELHNRMHVHQHXNODSD
RYMHNMHRYMHNXVYHWLQMD
RYMHNMHPLVDRQRELH
RYMHNMHQDMYLHELH]DRYMHND
RYMHNMHRQRWRLQLDQHRQRWRPLVOLLOLMHRQRWRQHPLVOL
RYMHNMHRQRWRRGVHEHLQLXNXSQRVWVYRMLKLQD
RYMHNMHSROLWLNDLYRWLQMD
RYMHNMHVXVWDYHQHUJLMDNRMLGMHOXMHXVNODGXVQDHORPSRWNUMHSOMLYDQMDLX
VPMHUXUHGXNFLMHQDSHWRVWL
RYMHNMHLYRWLQMDVWDGD
RYMHNNRMLLGHSRSUDYOMDWLGUXJHJXELWDNRVYRMHYULMHPHDNRQH]DSRQH
NRGVHEH
RYMHNPRUDELWLVDPVDVRERPLVWRYMHWDQRQQLNDGDQHVPLMHVHEL
SURWLYUMHLWL
RYMHNPRHSXQRSRGQLMHWLDNRSRGQRVLVDPRJDVHEH
RYMHNQDGVRERPQHPRHLPDWLQLWDJRUHRGGUXJRJDRYMHND
RYMHNQHSR]QDVDPRJDVHEHMHUMHVHELSUHEOL]X
RYMHNQLMHQLWDGUXJDQHJRQMHJRYQDFUWSRVWRMLVDPRXRQRMPMHULXNRMRM
VHUD]YLMD
RYMHNSUHNR7LSRVWDMH
RYMHNUDVWHVDVYRMLPVYUKDPD
RYMHNVDPVHEHQDMPDQMHSR]QDMH
RYMHNVHPRHXVSHWLQDYUKDOLSRHWDNSXWDMHXYLMHNQDGQX
RYMHNWUHEDRGVHEHVWYRULWLRYMHNDDQHGDEXGHWXDVSXYD
RYMHNX]DOXGSXQRSULDNDNRELRGELRGUXJLRGVYHJDXMHVDPRQH
RYMHNDNRMLPHUD]XPLMHQLNDGDQHPRJXL]JXELWL
RYMHNDXLVWLQXXSR]QDWHNSRVOLMH
'DQDV]QDPRGDMHVYDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
.DGRYMHNXSHULSUVWXQHNRJDQHNDVHVMHWLGDVXHWLULSUHRVWDODSUVWD
XSHUHQDXQMHJD
.DGRYMHN]DYULWHNMH]DSRHRLNDGSUHVWDQH]EXQMHQMHNDRLXYLMHN
1DVWDMHRYMHNNRMLHSRODNRSRSUDYLWLSULURGXLSRELMHGLWLXVHELEUHPHQD
VYRMHGDYQHSURORVWL9HOLNMHPXDQQMHJRYSXWDOLYHQHJGMHVYLX
QMHJRYH]RUH2GOD]HERJRYLLXYLKRULPDLEOMHVFLPDSULVWLHRYMHN
EXGXQRVWL
1HWUHEDXRSHJOHGDWLQHJRYLGMHWLXWRPHOHLLWDYDWDMQDRYMHND
1HPDGDQDVQLHJQDVYLMHWXQLHJWRVHWLHRYMHNDGDQLMHL]REOLHQR
1LMHOLMDVQRGDRYMHNQLMHQLWDREYH]DQSUHPDRQRPXRGNRJDPRHVYH
WUDLWL"
2GVYLKUXHYLQDRYMHNRYXMHQDMWHHJOHGDWL
2QRWRMHYHOLNRXRYMHNDWRMHGDMHRQPRVWDQHRWRN
3LWDQMHMHMHOLRYMHNSR]QDMHRYMHND1DMYHHMHSLWDQMHMHOLRYMHN
SR]QDMHVHEH
3RVWDWLRYMHNMHXPLMHH
3URWLYVHEHQLWNRQLMHMDN
6MHWLVHGDVLRYMHND]DUMHWRPDORELWLRYMHN"
6WXGLMRYMHDQVWYDMH]DSUDYRRYMHN
6YDNLMHRYMHNSRQRU
6YDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
WRMHRYMHNXQHL]PMHUQRVWL"
WRQLMHXRYMHNXQHHQLL]YDQDXLXQMHJD7HNNDGVH]QDQDMJRUHR
RYMHNXRQGDVHSR]QDMXLQMHJRYHQDMEROMHVWUDQH
7ROLNRVPRPLPDORRQRWRELVPRKWMHOLGDEXGHPR
8GDQDQMHPYUHPHQVNRPRE]RUMXLYLKLEULGQLRYMHN
=DRRYMHNQHPDEXGXQRVWL
27,-(/8
JODYDJODGNUYOLFHQDVOMHHRNR
p*ODYDVHPRHUD]ELWLLNRGRWYRUHQLKYUDWD
1DMRSDVQLMLOMXGVNLRUJDQMHJODYD*RVSRGRVNUDWLPR=DJODYX
RYMHNQHLYLVDPRRGVYRMHJNUXKD
p*ODYDVHPRHUD]ELWLLNRGRWYRUHQLKYUDWD
1DMRSDVQLMLOMXGVNLRUJDQMHJODYD*RVSRGRVNUDWLPR=DJODYX
RYMHNQHLYLVDPRRGVYRMHJNUXKD
JODYDJODGNUYOLFHQDVOMHHRNR
27,-(/8
.DGRYMHNXSHULSUVWXQHNRJDQHNDVHVMHWLGDVXHWLULSUHRVWDODSUVWD
XSHUHQDXQMHJD
.DGRYMHN]DYULWHNMH]DSRHRLNDGSUHVWDQH]EXQMHQMHNDRLXYLMHN
1DVWDMHRYMHNNRMLHSRODNRSRSUDYLWLSULURGXLSRELMHGLWLXVHELEUHPHQD
VYRMHGDYQHSURORVWL9HOLNMHPXDQQMHJRYSXWDOLYHQHJGMHVYLX
QMHJRYH]RUH2GOD]HERJRYLLXYLKRULPDLEOMHVFLPDSULVWLHRYMHN
EXGXQRVWL
1HWUHEDXRSHJOHGDWLQHJRYLGMHWLXWRPHOHLLWDYDWDMQDRYMHND
1HPDGDQDVQLHJQDVYLMHWXQLHJWRVHWLHRYMHNDGDQLMHL]REOLHQR
1LMHOLMDVQRGDRYMHNQLMHQLWDREYH]DQSUHPDRQRPXRGNRJDPRHVYH
WUDLWL"
2GVYLKUXHYLQDRYMHNRYXMHQDMWHHJOHGDWL
2QRWRMHYHOLNRXRYMHNDWRMHGDMHRQPRVWDQHRWRN
3LWDQMHMHMHOLRYMHNSR]QDMHRYMHND1DMYHHMHSLWDQMHMHOLRYMHN
SR]QDMHVHEH
3RVWDWLRYMHNMHXPLMHH
3URWLYVHEHQLWNRQLMHMDN
6MHWLVHGDVLRYMHND]DUMHWRPDORELWLRYMHN"
6WXGLMRYMHDQVWYDMH]DSUDYRRYMHN
6YDNLMHRYMHNSRQRU
6YDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
WRMHRYMHNXQHL]PMHUQRVWL"
WRQLMHXRYMHNXQHHQLL]YDQDXLXQMHJD7HNNDGVH]QDQDMJRUHR
RYMHNXRQGDVHSR]QDMXLQMHJRYHQDMEROMHVWUDQH
7ROLNRVPRPLPDORRQRWRELVPRKWMHOLGDEXGHPR
8GDQDQMHPYUHPHQVNRPRE]RUMXLYLKLEULGQLRYMHN
=DRRYMHNQHPDEXGXQRVWL
.DGRYMHNXSHULSUVWXQHNRJDQHNDVHVMHWLGDVXHWLULSUHRVWDODSUVWD
XSHUHQDXQMHJD
.DGRYMHN]DYULWHNMH]DSRHRLNDGSUHVWDQH]EXQMHQMHNDRLXYLMHN
1DVWDMHRYMHNNRMLHSRODNRSRSUDYLWLSULURGXLSRELMHGLWLXVHELEUHPHQD
VYRMHGDYQHSURORVWL9HOLNMHPXDQQMHJRYSXWDOLYHQHJGMHVYLX
QMHJRYH]RUH2GOD]HERJRYLLXYLKRULPDLEOMHVFLPDSULVWLHRYMHN
EXGXQRVWL
1HWUHEDXRSHJOHGDWLQHJRYLGMHWLXWRPHOHLLWDYDWDMQDRYMHND
1HPDGDQDVQLHJQDVYLMHWXQLHJWRVHWLHRYMHNDGDQLMHL]REOLHQR
1LMHOLMDVQRGDRYMHNQLMHQLWDREYH]DQSUHPDRQRPXRGNRJDPRHVYH
WUDLWL"
2GVYLKUXHYLQDRYMHNRYXMHQDMWHHJOHGDWL
2QRWRMHYHOLNRXRYMHNDWRMHGDMHRQPRVWDQHRWRN
3LWDQMHMHMHOLRYMHNSR]QDMHRYMHND1DMYHHMHSLWDQMHMHOLRYMHN
SR]QDMHVHEH
3RVWDWLRYMHNMHXPLMHH
3URWLYVHEHQLWNRQLMHMDN
6MHWLVHGDVLRYMHND]DUMHWRPDORELWLRYMHN"
6WXGLMRYMHDQVWYDMH]DSUDYRRYMHN
6YDNLMHRYMHNSRQRU
6YDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
WRMHRYMHNXQHL]PMHUQRVWL"
WRQLMHXRYMHNXQHHQLL]YDQDXLXQMHJD7HNNDGVH]QDQDMJRUHR
RYMHNXRQGDVHSR]QDMXLQMHJRYHQDMEROMHVWUDQH
7ROLNRVPRPLPDORRQRWRELVPRKWMHOLGDEXGHPR
8GDQDQMHPYUHPHQVNRPRE]RUMXLYLKLEULGQLRYMHN
=DRRYMHNQHPDEXGXQRVWL
27,-(/8
JODYDJODGNUYOLFHQDVOMHHRNR
p*ODYDVHPRHUD]ELWLLNRGRWYRUHQLKYUDWD
1DMRSDVQLMLOMXGVNLRUJDQMHJODYD*RVSRGRVNUDWLPR=DJODYX
RYMHNQHLYLVDPRRGVYRMHJNUXKD
p*ODYDVHPRHUD]ELWLLNRGRWYRUHQLKYUDWD
1DMRSDVQLMLOMXGVNLRUJDQMHJODYD*RVSRGRVNUDWLPR=DJODYX
RYMHNQHLYLVDPRRGVYRMHJNUXKD
JODYDJODGNUYOLFHQDVOMHHRNR
27,-(/8
.DGRYMHNXSHULSUVWXQHNRJDQHNDVHVMHWLGDVXHWLULSUHRVWDODSUVWD
XSHUHQDXQMHJD
.DGRYMHN]DYULWHNMH]DSRHRLNDGSUHVWDQH]EXQMHQMHNDRLXYLMHN
1DVWDMHRYMHNNRMLHSRODNRSRSUDYLWLSULURGXLSRELMHGLWLXVHELEUHPHQD
VYRMHGDYQHSURORVWL9HOLNMHPXDQQMHJRYSXWDOLYHQHJGMHVYLX
QMHJRYH]RUH2GOD]HERJRYLLXYLKRULPDLEOMHVFLPDSULVWLHRYMHN
EXGXQRVWL
1HWUHEDXRSHJOHGDWLQHJRYLGMHWLXWRPHOHLLWDYDWDMQDRYMHND
1HPDGDQDVQLHJQDVYLMHWXQLHJWRVHWLHRYMHNDGDQLMHL]REOLHQR
1LMHOLMDVQRGDRYMHNQLMHQLWDREYH]DQSUHPDRQRPXRGNRJDPRHVYH
WUDLWL"
2GVYLKUXHYLQDRYMHNRYXMHQDMWHHJOHGDWL
2QRWRMHYHOLNRXRYMHNDWRMHGDMHRQPRVWDQHRWRN
3LWDQMHMHMHOLRYMHNSR]QDMHRYMHND1DMYHHMHSLWDQMHMHOLRYMHN
SR]QDMHVHEH
3RVWDWLRYMHNMHXPLMHH
3URWLYVHEHQLWNRQLMHMDN
6MHWLVHGDVLRYMHND]DUMHWRPDORELWLRYMHN"
6WXGLMRYMHDQVWYDMH]DSUDYRRYMHN
6YDNLMHRYMHNSRQRU
6YDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
WRMHRYMHNXQHL]PMHUQRVWL"
WRQLMHXRYMHNXQHHQLL]YDQDXLXQMHJD7HNNDGVH]QDQDMJRUHR
RYMHNXRQGDVHSR]QDMXLQMHJRYHQDMEROMHVWUDQH
7ROLNRVPRPLPDORRQRWRELVPRKWMHOLGDEXGHPR
8GDQDQMHPYUHPHQVNRPRE]RUMXLYLKLEULGQLRYMHN
=DRRYMHNQHPDEXGXQRVWL
'HEHOLOMXGLLYHNUDH$OL]DWRGXHMHGX
'XKMHSRGORDQLVWRP]DNRQXNDRLWLMHORREDVHPRJXRGUDWLVDPR
SRPRXNRQWLQXLUDQRJKUDQMHQMD
*ODGMHQDMEROMHSUHGMHOR
*ODGOMXGLXUD]QLPGLMHORYLPDVYLMHWDXYMHWRYDQDMHWLPHGDPQRJLRGQDV
X]LPDMXSXQRYLHQHJRWRLPWUHED
*ODGVHPRHULMHLWLDNRSRPRJQHPRVLURPDQLPQDURGLPDGDVDPLVHEL
SRPRJQX*ODGQLRYMHHSULPLVHNQMLJHRQDMHRUXMH
*ODGDQQLWDQHSUH]LUH
+UDEULMLMHSUD]DQWUEXKQHJRSXQDJODYD
.DGMHNUXKDLWXJDMHODND
.DGDMHGHSORGRYHVMHWLVHRQRJDNRMLMHVDGLRVWDEOR
0LVOLQDJODGXYULMHPHRELOMDLQDVLURPDWYRLRVNXGQRVWXGDQHERJDWVWYD
1HLYLRYMHNVDPRRNUXKX
1HNDWLVHWLMHORXPRULVDPRQHNDVHVUFHWYRMHUDGXMH
1LWNRQHPRHELWLSDPHWDQDNRPXMHSUD]DQHOXGDF
2QRWROMXGHLVWDVUFDSUHPDUDWRMHXSUYRPUHGXSLWDQMHNUXKD1HGDVH
QHPRHDOLMHQHSULMDWQRLYMHWLRGPLORVWL
3RORYLFDOMXGLQDVYLMHWXJODGXMHGUXJDSRORYLFDGULGLMHWX
6YHVXJOMLYHMHVWLYHDQHNHVDPRMHGDQSXW
7DPRJGMHJODGSRLQMH]DYUDYDUD]XP
7HNGROD]LVMHORPDOLMRHHVSRVWRP7HNLPDWRVYRMVWYRGDXYLMHN
]DUD]LHOXGDFVHQHGDSUHYDULWL
8PMHUHQREURNGREDUVDQ
p.UYMHJXDRGYRGH
.UYMHVDVYLPSRVHEDQVRN
2VWDMX]QRMLVX]HNUYVXQDPYHSRSLOL
p/LFHMH]DSLVQLNNDUDNWHUD
1DMUDILQLUDQLMDPDVNDMHJROROLFH
1DOLFXVYDNRJRYMHNDLVSLVDQDMHQMHJRYDSRYLMHVW
7HNROLFXPHXPDVNDPD
p'RNVLLYNXDMQDUDYVYRMXYLGLWRMRWHWLLWRMRMXVNUDWL-HUQLMH
VYLPDVYHSURELWDQRQLWLMHVYDNRPHVYHSRYROML
+UDEULMLMHSUD]DQWUEXKQHJRSXQDJODYD
.DGMHNUXKDLWXJDMHODND
.DGDMHGHSORGRYHVMHWLVHRQRJDNRMLMHVDGLRVWDEOR
0LVOLQDJODGXYULMHPHRELOMDLQDVLURPDWYRLRVNXGQRVWXGDQHERJDWVWYD
1HLYLRYMHNVDPRRNUXKX
1HNDWLVHWLMHORXPRULVDPRQHNDVHVUFHWYRMHUDGXMH
1LWNRQHPRHELWLSDPHWDQDNRPXMHSUD]DQHOXGDF
2QRWROMXGHLVWDVUFDSUHPDUDWRMHXSUYRPUHGXSLWDQMHNUXKD1HGDVH
QHPRHDOLMHQHSULMDWQRLYMHWLRGPLORVWL
3RORYLFDOMXGLQDVYLMHWXJODGXMHGUXJDSRORYLFDGULGLMHWX
6YHVXJOMLYHMHVWLYHDQHNHVDPRMHGDQSXW
7DPRJGMHJODGSRLQMH]DYUDYDUD]XP
7HNGROD]LVMHORPDOLMRHHVSRVWRP7HNLPDWRVYRMVWYRGDXYLMHN
]DUD]LHOXGDFVHQHGDSUHYDULWL
8PMHUHQREURNGREDUVDQ
p.UYMHJXDRGYRGH
.UYMHVDVYLPSRVHEDQVRN
2VWDMX]QRMLVX]HNUYVXQDPYHSRSLOL
p/LFHMH]DSLVQLNNDUDNWHUD
1DMUDILQLUDQLMDPDVNDMHJROROLFH
1DOLFXVYDNRJRYMHNDLVSLVDQDMHQMHJRYDSRYLMHVW
7HNROLFXPHXPDVNDPD
p'RNVLLYNXDMQDUDYVYRMXYLGLWRMRWHWLLWRMRMXVNUDWL-HUQLMH
VYLPDVYHSURELWDQRQLWLMHVYDNRPHVYHSRYROML
'HEHOLOMXGLLYHNUDH$OL]DWRGXHMHGX
'XKMHSRGORDQLVWRP]DNRQXNDRLWLMHORREDVHPRJXRGUDWLVDPR
SRPRXNRQWLQXLUDQRJKUDQMHQMD
*ODGMHQDMEROMHSUHGMHOR
*ODGOMXGLXUD]QLPGLMHORYLPDVYLMHWDXYMHWRYDQDMHWLPHGDPQRJLRGQDV
X]LPDMXSXQRYLHQHJRWRLPWUHED
*ODGVHPRHULMHLWLDNRSRPRJQHPRVLURPDQLPQDURGLPDGDVDPLVHEL
SRPRJQX*ODGQLRYMHHSULPLVHNQMLJHRQDMHRUXMH
*ODGDQQLWDQHSUH]LUH
'HEHOLOMXGLLYHNUDH$OL]DWRGXHMHGX
'XKMHSRGORDQLVWRP]DNRQXNDRLWLMHORREDVHPRJXRGUDWLVDPR
SRPRXNRQWLQXLUDQRJKUDQMHQMD
*ODGMHQDMEROMHSUHGMHOR
*ODGOMXGLXUD]QLPGLMHORYLPDVYLMHWDXYMHWRYDQDMHWLPHGDPQRJLRGQDV
X]LPDMXSXQRYLHQHJRWRLPWUHED
*ODGVHPRHULMHLWLDNRSRPRJQHPRVLURPDQLPQDURGLPDGDVDPLVHEL
SRPRJQX*ODGQLRYMHHSULPLVHNQMLJHRQDMHRUXMH
*ODGDQQLWDQHSUH]LUH
+UDEULMLMHSUD]DQWUEXKQHJRSXQDJODYD
.DGMHNUXKDLWXJDMHODND
.DGDMHGHSORGRYHVMHWLVHRQRJDNRMLMHVDGLRVWDEOR
0LVOLQDJODGXYULMHPHRELOMDLQDVLURPDWYRLRVNXGQRVWXGDQHERJDWVWYD
1HLYLRYMHNVDPRRNUXKX
1HNDWLVHWLMHORXPRULVDPRQHNDVHVUFHWYRMHUDGXMH
1LWNRQHPRHELWLSDPHWDQDNRPXMHSUD]DQHOXGDF
2QRWROMXGHLVWDVUFDSUHPDUDWRMHXSUYRPUHGXSLWDQMHNUXKD1HGDVH
QHPRHDOLMHQHSULMDWQRLYMHWLRGPLORVWL
3RORYLFDOMXGLQDVYLMHWXJODGXMHGUXJDSRORYLFDGULGLMHWX
6YHVXJOMLYHMHVWLYHDQHNHVDPRMHGDQSXW
7DPRJGMHJODGSRLQMH]DYUDYDUD]XP
7HNGROD]LVMHORPDOLMRHHVSRVWRP7HNLPDWRVYRMVWYRGDXYLMHN
]DUD]LHOXGDFVHQHGDSUHYDULWL
8PMHUHQREURNGREDUVDQ
p.UYMHJXDRGYRGH
.UYMHVDVYLPSRVHEDQVRN
2VWDMX]QRMLVX]HNUYVXQDPYHSRSLOL
p/LFHMH]DSLVQLNNDUDNWHUD
1DMUDILQLUDQLMDPDVNDMHJROROLFH
1DOLFXVYDNRJRYMHNDLVSLVDQDMHQMHJRYDSRYLMHVW
7HNROLFXPHXPDVNDPD
p'RNVLLYNXDMQDUDYVYRMXYLGLWRMRWHWLLWRMRMXVNUDWL-HUQLMH
VYLPDVYHSURELWDQRQLWLMHVYDNRPHVYHSRYROML
+UDEULMLMHSUD]DQWUEXKQHJRSXQDJODYD
.DGMHNUXKDLWXJDMHODND
.DGDMHGHSORGRYHVMHWLVHRQRJDNRMLMHVDGLRVWDEOR
0LVOLQDJODGXYULMHPHRELOMDLQDVLURPDWYRLRVNXGQRVWXGDQHERJDWVWYD
1HLYLRYMHNVDPRRNUXKX
1HNDWLVHWLMHORXPRULVDPRQHNDVHVUFHWYRMHUDGXMH
1LWNRQHPRHELWLSDPHWDQDNRPXMHSUD]DQHOXGDF
2QRWROMXGHLVWDVUFDSUHPDUDWRMHXSUYRPUHGXSLWDQMHNUXKD1HGDVH
QHPRHDOLMHQHSULMDWQRLYMHWLRGPLORVWL
3RORYLFDOMXGLQDVYLMHWXJODGXMHGUXJDSRORYLFDGULGLMHWX
6YHVXJOMLYHMHVWLYHDQHNHVDPRMHGDQSXW
7DPRJGMHJODGSRLQMH]DYUDYDUD]XP
7HNGROD]LVMHORPDOLMRHHVSRVWRP7HNLPDWRVYRMVWYRGDXYLMHN
]DUD]LHOXGDFVHQHGDSUHYDULWL
8PMHUHQREURNGREDUVDQ
p.UYMHJXDRGYRGH
.UYMHVDVYLPSRVHEDQVRN
2VWDMX]QRMLVX]HNUYVXQDPYHSRSLOL
p/LFHMH]DSLVQLNNDUDNWHUD
1DMUDILQLUDQLMDPDVNDMHJROROLFH
1DOLFXVYDNRJRYMHNDLVSLVDQDMHQMHJRYDSRYLMHVW
7HNROLFXPHXPDVNDPD
p'RNVLLYNXDMQDUDYVYRMXYLGLWRMRWHWLLWRMRMXVNUDWL-HUQLMH
VYLPDVYHSURELWDQRQLWLMHVYDNRPHVYHSRYROML
'HEHOLOMXGLLYHNUDH$OL]DWRGXHMHGX
'XKMHSRGORDQLVWRP]DNRQXNDRLWLMHORREDVHPRJXRGUDWLVDPR
SRPRXNRQWLQXLUDQRJKUDQMHQMD
*ODGMHQDMEROMHSUHGMHOR
*ODGOMXGLXUD]QLPGLMHORYLPDVYLMHWDXYMHWRYDQDMHWLPHGDPQRJLRGQDV
X]LPDMXSXQRYLHQHJRWRLPWUHED
*ODGVHPRHULMHLWLDNRSRPRJQHPRVLURPDQLPQDURGLPDGDVDPLVHEL
SRPRJQX*ODGQLRYMHHSULPLVHNQMLJHRQDMHRUXMH
*ODGDQQLWDQHSUH]LUH
1DUDYPRHREX]GDWLDOLSRELMHGLWLQLNDGD
1HRNULYOMXMVYRMHQDJRQH
3RVOXDMVYRMHQDJRQHLLQVWLQNWHWRQLMHLVWR3UHYLHLYRWLQMVNRJVSXWDYD
NXOWXUQRJRYMHNDSUHYLHNXOWXUHVWYDUDEROHVQXLYRWLQMX
o2LVXLXLOMXGLPD]OLVYMHGRFLDNRLPDMXEDUEDUVNHGXH
p2NRMHVYMHWLOMNDWLMHOX
LYRWURHQMHVHNVVWDURVWGREVPUW
p$ILUPDFLMDRYMHNRYDYODVWLWRJLYRWDVUHHUDVWDVORERGHNRULMHQLVXX
RYMHNRYRMVSRVREQRVWLGDYROL%HVNRULVWDQLYRWLVWRMHWRLUDQDVPUW
6DPRDNRVYRMLYRWSRVYHWLPRGUXJLPDGRELWHLQDLYRWQHNXXQXWDUQMX
YULMHGQRVW
$NRMHLYRWELRGREUR]DWRVXQDPJDRGX]HOL"$NRMHELR]OR]DWRQDPMH
XRSHELRGDURYDQ"
$NRHOLGREURPLVOLRVDYUHQVWYXLYRWDQDXLVHQDGVYDNRPVWYDUL
RWYRULWLRLDQDGVDPLPVRERPLK]DWYRUL
LWDYDWDMQDNDNRRYMHNPRHSURGXLWLVYRMLYRWMHWRPHGDJDQHVNUDXMH
XGQDMHORNRPRWLYDWDMLYRW0LVOLSREMHJDRVLQDSULMHGVLRWLDRDNDG
WDPRL]WLKHWHLGLOHSURPDWUDWYRMHGMHWLQMVWYR
'DQLMHPRGDLLWDYLYRWVDPRMHGDQVDQ"
+RHOLVWYRULWLQHWRYHOLNRXORLXWRVYRMLYRW
+YDOLPRVWDUHDOLLYLPRSRVYRMLPJRGLQDPD
,PDVLWXDFLMDXLYRWXNDGD]DXQLFDSDGDSRGXEOMHP]DNRQXNRQWUDSXQNWD
,]YRUQLLYRWMHVWYDUDODNLLQVORERGD
-HGDQRG]DNRQDLYRWDMH.DGDQDPVHMHGQDYUDWD]DWYRUHGUXJDQDPVH
RWYDUDMX7UDJLNDMHPHXWLPXWRPHGDRYMHNJOHGDX]DWYRUHQDYUDWDD
RWYRUHQLPDQHSRNODQMDSR]RUQRVW
-HULYRWQDNDRVMHQDRGPLHL]QDHVPUWLQHPDSRYUDWND]DSHDHQRMHL
QLWNRVHQHYUDD
.DGVLVSUHPDQSULMHXPULMHWLQHJRVUDPRWQRLYMHWL"
.UDMGREUDLYRWDQHYLGHVHJRGLQH
/DNHMHXPULMHWLQHJRPXNRWUSDQLYRWRGYDQRSRGQRVLWL
/MXGLNDXGDMHLYRWNUDWDNDYLGLPGDVHVYRMVNLWUXGHGDJDWDNYLPXLQH
0UWYLQHHRLYMHWLVMHQHQHHXVNUVQXWL
0XGDURYMHNQHPLVOLQDVPUWQHJRQDLYRW
LYRWURHQMHVHNVVWDURVWGREVPUW
p$ILUPDFLMDRYMHNRYDYODVWLWRJLYRWDVUHHUDVWDVORERGHNRULMHQLVXX
RYMHNRYRMVSRVREQRVWLGDYROL%HVNRULVWDQLYRWLVWRMHWRLUDQDVPUW
6DPRDNRVYRMLYRWSRVYHWLPRGUXJLPDGRELWHLQDLYRWQHNXXQXWDUQMX
YULMHGQRVW
$NRMHLYRWELRGREUR]DWRVXQDPJDRGX]HOL"$NRMHELR]OR]DWRQDPMH
XRSHELRGDURYDQ"
$NRHOLGREURPLVOLRVDYUHQVWYXLYRWDQDXLVHQDGVYDNRPVWYDUL
RWYRULWLRLDQDGVDPLPVRERPLK]DWYRUL
LWDYDWDMQDNDNRRYMHNPRHSURGXLWLVYRMLYRWMHWRPHGDJDQHVNUDXMH
XGQDMHORNRPRWLYDWDMLYRW0LVOLSREMHJDRVLQDSULMHGVLRWLDRDNDG
WDPRL]WLKHWHLGLOHSURPDWUDWYRMHGMHWLQMVWYR
'DQLMHPRGDLLWDYLYRWVDPRMHGDQVDQ"
+RHOLVWYRULWLQHWRYHOLNRXORLXWRVYRMLYRW
+YDOLPRVWDUHDOLLYLPRSRVYRMLPJRGLQDPD
,PDVLWXDFLMDXLYRWXNDGD]DXQLFDSDGDSRGXEOMHP]DNRQXNRQWUDSXQNWD
,]YRUQLLYRWMHVWYDUDODNLLQVORERGD
-HGDQRG]DNRQDLYRWDMH.DGDQDPVHMHGQDYUDWD]DWYRUHGUXJDQDPVH
RWYDUDMX7UDJLNDMHPHXWLPXWRPHGDRYMHNJOHGDX]DWYRUHQDYUDWDD
RWYRUHQLPDQHSRNODQMDSR]RUQRVW
-HULYRWQDNDRVMHQDRGPLHL]QDHVPUWLQHPDSRYUDWND]DSHDHQRMHL
QLWNRVHQHYUDD
.DGVLVSUHPDQSULMHXPULMHWLQHJRVUDPRWQRLYMHWL"
.UDMGREUDLYRWDQHYLGHVHJRGLQH
/DNHMHXPULMHWLQHJRPXNRWUSDQLYRWRGYDQRSRGQRVLWL
/MXGLNDXGDMHLYRWNUDWDNDYLGLPGDVHVYRMVNLWUXGHGDJDWDNYLPXLQH
0UWYLQHHRLYMHWLVMHQHQHHXVNUVQXWL
0XGDURYMHNQHPLVOLQDVPUWQHJRQDLYRW
1DUDYPRHREX]GDWLDOLSRELMHGLWLQLNDGD
1HRNULYOMXMVYRMHQDJRQH
3RVOXDMVYRMHQDJRQHLLQVWLQNWHWRQLMHLVWR3UHYLHLYRWLQMVNRJVSXWDYD
NXOWXUQRJRYMHNDSUHYLHNXOWXUHVWYDUDEROHVQXLYRWLQMX
o2LVXLXLOMXGLPD]OLVYMHGRFLDNRLPDMXEDUEDUVNHGXH
p2NRMHVYMHWLOMNDWLMHOX
1DUDYPRHREX]GDWLDOLSRELMHGLWLQLNDGD
1HRNULYOMXMVYRMHQDJRQH
3RVOXDMVYRMHQDJRQHLLQVWLQNWHWRQLMHLVWR3UHYLHLYRWLQMVNRJVSXWDYD
NXOWXUQRJRYMHNDSUHYLHNXOWXUHVWYDUDEROHVQXLYRWLQMX
o2LVXLXLOMXGLPD]OLVYMHGRFLDNRLPDMXEDUEDUVNHGXH
p2NRMHVYMHWLOMNDWLMHOX
LYRWURHQMHVHNVVWDURVWGREVPUW
p$ILUPDFLMDRYMHNRYDYODVWLWRJLYRWDVUHHUDVWDVORERGHNRULMHQLVXX
RYMHNRYRMVSRVREQRVWLGDYROL%HVNRULVWDQLYRWLVWRMHWRLUDQDVPUW
6DPRDNRVYRMLYRWSRVYHWLPRGUXJLPDGRELWHLQDLYRWQHNXXQXWDUQMX
YULMHGQRVW
$NRMHLYRWELRGREUR]DWRVXQDPJDRGX]HOL"$NRMHELR]OR]DWRQDPMH
XRSHELRGDURYDQ"
$NRHOLGREURPLVOLRVDYUHQVWYXLYRWDQDXLVHQDGVYDNRPVWYDUL
RWYRULWLRLDQDGVDPLPVRERPLK]DWYRUL
LWDYDWDMQDNDNRRYMHNPRHSURGXLWLVYRMLYRWMHWRPHGDJDQHVNUDXMH
XGQDMHORNRPRWLYDWDMLYRW0LVOLSREMHJDRVLQDSULMHGVLRWLDRDNDG
WDPRL]WLKHWHLGLOHSURPDWUDWYRMHGMHWLQMVWYR
'DQLMHPRGDLLWDYLYRWVDPRMHGDQVDQ"
+RHOLVWYRULWLQHWRYHOLNRXORLXWRVYRMLYRW
+YDOLPRVWDUHDOLLYLPRSRVYRMLPJRGLQDPD
,PDVLWXDFLMDXLYRWXNDGD]DXQLFDSDGDSRGXEOMHP]DNRQXNRQWUDSXQNWD
,]YRUQLLYRWMHVWYDUDODNLLQVORERGD
-HGDQRG]DNRQDLYRWDMH.DGDQDPVHMHGQDYUDWD]DWYRUHGUXJDQDPVH
RWYDUDMX7UDJLNDMHPHXWLPXWRPHGDRYMHNJOHGDX]DWYRUHQDYUDWDD
RWYRUHQLPDQHSRNODQMDSR]RUQRVW
-HULYRWQDNDRVMHQDRGPLHL]QDHVPUWLQHPDSRYUDWND]DSHDHQRMHL
QLWNRVHQHYUDD
.DGVLVSUHPDQSULMHXPULMHWLQHJRVUDPRWQRLYMHWL"
.UDMGREUDLYRWDQHYLGHVHJRGLQH
/DNHMHXPULMHWLQHJRPXNRWUSDQLYRWRGYDQRSRGQRVLWL
/MXGLNDXGDMHLYRWNUDWDNDYLGLPGDVHVYRMVNLWUXGHGDJDWDNYLPXLQH
0UWYLQHHRLYMHWLVMHQHQHHXVNUVQXWL
0XGDURYMHNQHPLVOLQDVPUWQHJRQDLYRW
LYRWURHQMHVHNVVWDURVWGREVPUW
p$ILUPDFLMDRYMHNRYDYODVWLWRJLYRWDVUHHUDVWDVORERGHNRULMHQLVXX
RYMHNRYRMVSRVREQRVWLGDYROL%HVNRULVWDQLYRWLVWRMHWRLUDQDVPUW
6DPRDNRVYRMLYRWSRVYHWLPRGUXJLPDGRELWHLQDLYRWQHNXXQXWDUQMX
YULMHGQRVW
$NRMHLYRWELRGREUR]DWRVXQDPJDRGX]HOL"$NRMHELR]OR]DWRQDPMH
XRSHELRGDURYDQ"
$NRHOLGREURPLVOLRVDYUHQVWYXLYRWDQDXLVHQDGVYDNRPVWYDUL
RWYRULWLRLDQDGVDPLPVRERPLK]DWYRUL
LWDYDWDMQDNDNRRYMHNPRHSURGXLWLVYRMLYRWMHWRPHGDJDQHVNUDXMH
XGQDMHORNRPRWLYDWDMLYRW0LVOLSREMHJDRVLQDSULMHGVLRWLDRDNDG
WDPRL]WLKHWHLGLOHSURPDWUDWYRMHGMHWLQMVWYR
'DQLMHPRGDLLWDYLYRWVDPRMHGDQVDQ"
+RHOLVWYRULWLQHWRYHOLNRXORLXWRVYRMLYRW
+YDOLPRVWDUHDOLLYLPRSRVYRMLPJRGLQDPD
,PDVLWXDFLMDXLYRWXNDGD]DXQLFDSDGDSRGXEOMHP]DNRQXNRQWUDSXQNWD
,]YRUQLLYRWMHVWYDUDODNLLQVORERGD
-HGDQRG]DNRQDLYRWDMH.DGDQDPVHMHGQDYUDWD]DWYRUHGUXJDQDPVH
RWYDUDMX7UDJLNDMHPHXWLPXWRPHGDRYMHNJOHGDX]DWYRUHQDYUDWDD
RWYRUHQLPDQHSRNODQMDSR]RUQRVW
-HULYRWQDNDRVMHQDRGPLHL]QDHVPUWLQHPDSRYUDWND]DSHDHQRMHL
QLWNRVHQHYUDD
.DGVLVSUHPDQSULMHXPULMHWLQHJRVUDPRWQRLYMHWL"
.UDMGREUDLYRWDQHYLGHVHJRGLQH
/DNHMHXPULMHWLQHJRPXNRWUSDQLYRWRGYDQRSRGQRVLWL
/MXGLNDXGDMHLYRWNUDWDNDYLGLPGDVHVYRMVNLWUXGHGDJDWDNYLPXLQH
0UWYLQHHRLYMHWLVMHQHQHHXVNUVQXWL
0XGDURYMHNQHPLVOLQDVPUWQHJRQDLYRW
1DUDYPRHREX]GDWLDOLSRELMHGLWLQLNDGD
1HRNULYOMXMVYRMHQDJRQH
3RVOXDMVYRMHQDJRQHLLQVWLQNWHWRQLMHLVWR3UHYLHLYRWLQMVNRJVSXWDYD
NXOWXUQRJRYMHNDSUHYLHNXOWXUHVWYDUDEROHVQXLYRWLQMX
o2LVXLXLOMXGLPD]OLVYMHGRFLDNRLPDMXEDUEDUVNHGXH
p2NRMHVYMHWLOMNDWLMHOX
1DXLOLVPRNDNROHWHSWLFHNDNRSOLYDMXULEHQR]DERUDYLOLVPRMHGQRVWDYQR
XPLMHHGDLYLPRNDREUDD
1HSLWDMWRWLLYRWGDMHSLWDMWRWLGDMH
1H]QDOLSUDYRLYMHWLGDMPMHVWDLVNXVQLPD
1HNDWLWHDNLYRWQHEXGHRSUDYGDQMH]DORHYODGDQMH
1LMHRQDMRYMHNQDMGXHLYLRNRMLLPDQDMYHLEURMJRGLQDYHRQDMNRMLMH
VYRMLYRWQDMEROMHRVMHWLR1LWDQHXELMDWDNRVLJXUQRNDRLYRW
1LWDQLVPRGRQLMHOLQDRYDMVYLMHWWDNRGDQLWDQHPRHPRL]QMHJDL]QLMHWL
1LWNRVHQHEULQHNDNRELGREURLYLRYHNDNRGXJR
2ERHLYLQDRYRPVYLMHWXMHGQDYUVWDQDLYQLKLGLRWD]DSUDYREXGDODNRMH
VYLPDUJXPHQWLPD]GUDYHSDPHWLXVSUNRVMRXYLMHNJDMHQHNRSRYMHUHQMH
VSUDPSRMHGLQLKRVREDLVNOMXLYRSRWRPHGDOLVQHNLPVLPSDWL]LUDMXLOLQH
2QRWRMHRG]QDDMDWRQLMHLYRWYHLYRVW
2]ELOMDQMHLYRWDYHGUDXPMHWQRVW
3RWRYDQMHSUHPDLYRWXSUHQHVHQRQDLYRWLQMHJODVLXELMDQMHLYRWLQMDQLMH
]DEDYDQLWLVSRUW
3UDYRXPLMHHLYOMHQMDVDVWRMLVHXWRPHGDVHVYDNRGQHYQHVWYDUL
GRLYOMDYDMXNDRQHWRSRVHEQR6DPRMHRQDMVWYDUQRLYLRWNRMHXSR]QDR
VYLMHWOHLWDPQHVWUDQHLYRWDXVSRQHLSDGRYH
WRMHRYMHNLOLHPXVOXL"WRMHQMHJRYRGREURDWRQMHJRYR]OR"
7UDMQRVWQMHJRYDLYRWD"6WRJRGLQDYUORMHGXJRDSUHPDYMHQRVWLWHVX
JRGLQHNDRNDSPRUVNHYRGHLOL]UQRSLMHVNDLYRWRYMHNDQHHQLNDGD
XYHQXWLNDRWRYHQHOLHQDGLYRWRPRYMHNDSRVWRMDQRVYLMHWOLEOLVWDYD
3XQR]QDDNR]QDLYMHWL6MHDWLVH]QDLLYMHWL
6DPRMH]DEOXGDLYRWD]QDQMHMHVPUW
6DPRWLPRHLPRUDYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWXLDNR
WHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
6UHGLWLOMXGVNLVYLMHWWRMHWDNRGDLYRWEXGHSMHVPD
6WDURSDGDYUHPHQDVHPLMHQMDMXDQRYLLYRWFYDWHL]UXHYLQD
6WUDKRSRWRYDQMHSUHPDLYRWXQDMYLDMHLQVWDQFD2QRWRRGUHGLLPDVYRM
]QDDMLRQGDNDGDVHLQLJOXSLPLOLX]DOXGQLP
6YDNLWUHQXWDNXLYRWXMHNRUDNSUHPDVPUWL6YHWRRYMHNLPDGDWH]D
VYRMLYRW
6YLPLPRUDPRL]DLQDNUDMVDLYRWRP$OLMHGLQLQDLQGDVQMLPL]DHPR
QDNUDMMHYROMHWLJD
3XQR]QDDNR]QDLYMHWL6MHDWLVH]QDLLYMHWL
6DPRMH]DEOXGDLYRWD]QDQMHMHVPUW
6DPRWLPRHLPRUDYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWXLDNR
WHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
6UHGLWLOMXGVNLVYLMHWWRMHWDNRGDLYRWEXGHSMHVPD
6WDURSDGDYUHPHQDVHPLMHQMDMXDQRYLLYRWFYDWHL]UXHYLQD
6WUDKRSRWRYDQMHSUHPDLYRWXQDMYLDMHLQVWDQFD2QRWRRGUHGLLPDVYRM
]QDDMLRQGDNDGDVHLQLJOXSLPLOLX]DOXGQLP
6YDNLWUHQXWDNXLYRWXMHNRUDNSUHPDVPUWL6YHWRRYMHNLPDGDWH]D
VYRMLYRW
6YLPLPRUDPRL]DLQDNUDMVDLYRWRP$OLMHGLQLQDLQGDVQMLPL]DHPR
QDNUDMMHYROMHWLJD
WRMHRYMHNLOLHPXVOXL"WRMHQMHJRYRGREURDWRQMHJRYR]OR"
7UDMQRVWQMHJRYDLYRWD"6WRJRGLQDYUORMHGXJRDSUHPDYMHQRVWLWHVX
JRGLQHNDRNDSPRUVNHYRGHLOL]UQRSLMHVNDLYRWRYMHNDQHHQLNDGD
XYHQXWLNDRWRYHQHOLHQDGLYRWRPRYMHNDSRVWRMDQRVYLMHWOLEOLVWDYD
1DXLOLVPRNDNROHWHSWLFHNDNRSOLYDMXULEHQR]DERUDYLOLVPRMHGQRVWDYQR
XPLMHHGDLYLPRNDREUDD
1HSLWDMWRWLLYRWGDMHSLWDMWRWLGDMH
1H]QDOLSUDYRLYMHWLGDMPMHVWDLVNXVQLPD
1HNDWLWHDNLYRWQHEXGHRSUDYGDQMH]DORHYODGDQMH
1LMHRQDMRYMHNQDMGXHLYLRNRMLLPDQDMYHLEURMJRGLQDYHRQDMNRMLMH
VYRMLYRWQDMEROMHRVMHWLR1LWDQHXELMDWDNRVLJXUQRNDRLYRW
1LWDQLVPRGRQLMHOLQDRYDMVYLMHWWDNRGDQLWDQHPRHPRL]QMHJDL]QLMHWL
1LWNRVHQHEULQHNDNRELGREURLYLRYHNDNRGXJR
2ERHLYLQDRYRPVYLMHWXMHGQDYUVWDQDLYQLKLGLRWD]DSUDYREXGDODNRMH
VYLPDUJXPHQWLPD]GUDYHSDPHWLXVSUNRVMRXYLMHNJDMHQHNRSRYMHUHQMH
VSUDPSRMHGLQLKRVREDLVNOMXLYRSRWRPHGDOLVQHNLPVLPSDWL]LUDMXLOLQH
2QRWRMHRG]QDDMDWRQLMHLYRWYHLYRVW
2]ELOMDQMHLYRWDYHGUDXPMHWQRVW
3RWRYDQMHSUHPDLYRWXSUHQHVHQRQDLYRWLQMHJODVLXELMDQMHLYRWLQMDQLMH
]DEDYDQLWLVSRUW
3UDYRXPLMHHLYOMHQMDVDVWRMLVHXWRPHGDVHVYDNRGQHYQHVWYDUL
GRLYOMDYDMXNDRQHWRSRVHEQR6DPRMHRQDMVWYDUQRLYLRWNRMHXSR]QDR
VYLMHWOHLWDPQHVWUDQHLYRWDXVSRQHLSDGRYH
1DXLOLVPRNDNROHWHSWLFHNDNRSOLYDMXULEHQR]DERUDYLOLVPRMHGQRVWDYQR
XPLMHHGDLYLPRNDREUDD
1HSLWDMWRWLLYRWGDMHSLWDMWRWLGDMH
1H]QDOLSUDYRLYMHWLGDMPMHVWDLVNXVQLPD
1HNDWLWHDNLYRWQHEXGHRSUDYGDQMH]DORHYODGDQMH
1LMHRQDMRYMHNQDMGXHLYLRNRMLLPDQDMYHLEURMJRGLQDYHRQDMNRMLMH
VYRMLYRWQDMEROMHRVMHWLR1LWDQHXELMDWDNRVLJXUQRNDRLYRW
1LWDQLVPRGRQLMHOLQDRYDMVYLMHWWDNRGDQLWDQHPRHPRL]QMHJDL]QLMHWL
1LWNRVHQHEULQHNDNRELGREURLYLRYHNDNRGXJR
2ERHLYLQDRYRPVYLMHWXMHGQDYUVWDQDLYQLKLGLRWD]DSUDYREXGDODNRMH
VYLPDUJXPHQWLPD]GUDYHSDPHWLXVSUNRVMRXYLMHNJDMHQHNRSRYMHUHQMH
VSUDPSRMHGLQLKRVREDLVNOMXLYRSRWRPHGDOLVQHNLPVLPSDWL]LUDMXLOLQH
2QRWRMHRG]QDDMDWRQLMHLYRWYHLYRVW
2]ELOMDQMHLYRWDYHGUDXPMHWQRVW
3RWRYDQMHSUHPDLYRWXSUHQHVHQRQDLYRWLQMHJODVLXELMDQMHLYRWLQMDQLMH
]DEDYDQLWLVSRUW
3UDYRXPLMHHLYOMHQMDVDVWRMLVHXWRPHGDVHVYDNRGQHYQHVWYDUL
GRLYOMDYDMXNDRQHWRSRVHEQR6DPRMHRQDMVWYDUQRLYLRWNRMHXSR]QDR
VYLMHWOHLWDPQHVWUDQHLYRWDXVSRQHLSDGRYH
WRMHRYMHNLOLHPXVOXL"WRMHQMHJRYRGREURDWRQMHJRYR]OR"
7UDMQRVWQMHJRYDLYRWD"6WRJRGLQDYUORMHGXJRDSUHPDYMHQRVWLWHVX
JRGLQHNDRNDSPRUVNHYRGHLOL]UQRSLMHVNDLYRWRYMHNDQHHQLNDGD
XYHQXWLNDRWRYHQHOLHQDGLYRWRPRYMHNDSRVWRMDQRVYLMHWOLEOLVWDYD
3XQR]QDDNR]QDLYMHWL6MHDWLVH]QDLLYMHWL
6DPRMH]DEOXGDLYRWD]QDQMHMHVPUW
6DPRWLPRHLPRUDYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWXLDNR
WHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
6UHGLWLOMXGVNLVYLMHWWRMHWDNRGDLYRWEXGHSMHVPD
6WDURSDGDYUHPHQDVHPLMHQMDMXDQRYLLYRWFYDWHL]UXHYLQD
6WUDKRSRWRYDQMHSUHPDLYRWXQDMYLDMHLQVWDQFD2QRWRRGUHGLLPDVYRM
]QDDMLRQGDNDGDVHLQLJOXSLPLOLX]DOXGQLP
6YDNLWUHQXWDNXLYRWXMHNRUDNSUHPDVPUWL6YHWRRYMHNLPDGDWH]D
VYRMLYRW
6YLPLPRUDPRL]DLQDNUDMVDLYRWRP$OLMHGLQLQDLQGDVQMLPL]DHPR
QDNUDMMHYROMHWLJD
3XQR]QDDNR]QDLYMHWL6MHDWLVH]QDLLYMHWL
6DPRMH]DEOXGDLYRWD]QDQMHMHVPUW
6DPRWLPRHLPRUDYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWXLDNR
WHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
6UHGLWLOMXGVNLVYLMHWWRMHWDNRGDLYRWEXGHSMHVPD
6WDURSDGDYUHPHQDVHPLMHQMDMXDQRYLLYRWFYDWHL]UXHYLQD
6WUDKRSRWRYDQMHSUHPDLYRWXQDMYLDMHLQVWDQFD2QRWRRGUHGLLPDVYRM
]QDDMLRQGDNDGDVHLQLJOXSLPLOLX]DOXGQLP
6YDNLWUHQXWDNXLYRWXMHNRUDNSUHPDVPUWL6YHWRRYMHNLPDGDWH]D
VYRMLYRW
6YLPLPRUDPRL]DLQDNUDMVDLYRWRP$OLMHGLQLQDLQGDVQMLPL]DHPR
QDNUDMMHYROMHWLJD
WRMHRYMHNLOLHPXVOXL"WRMHQMHJRYRGREURDWRQMHJRYR]OR"
7UDMQRVWQMHJRYDLYRWD"6WRJRGLQDYUORMHGXJRDSUHPDYMHQRVWLWHVX
JRGLQHNDRNDSPRUVNHYRGHLOL]UQRSLMHVNDLYRWRYMHNDQHHQLNDGD
XYHQXWLNDRWRYHQHOLHQDGLYRWRPRYMHNDSRVWRMDQRVYLMHWOLEOLVWDYD
1DXLOLVPRNDNROHWHSWLFHNDNRSOLYDMXULEHQR]DERUDYLOLVPRMHGQRVWDYQR
XPLMHHGDLYLPRNDREUDD
1HSLWDMWRWLLYRWGDMHSLWDMWRWLGDMH
1H]QDOLSUDYRLYMHWLGDMPMHVWDLVNXVQLPD
1HNDWLWHDNLYRWQHEXGHRSUDYGDQMH]DORHYODGDQMH
1LMHRQDMRYMHNQDMGXHLYLRNRMLLPDQDMYHLEURMJRGLQDYHRQDMNRMLMH
VYRMLYRWQDMEROMHRVMHWLR1LWDQHXELMDWDNRVLJXUQRNDRLYRW
1LWDQLVPRGRQLMHOLQDRYDMVYLMHWWDNRGDQLWDQHPRHPRL]QMHJDL]QLMHWL
1LWNRVHQHEULQHNDNRELGREURLYLRYHNDNRGXJR
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LYRWWUHEDSRVYHWLWLLVWLQL
LYRWYHLQHMHEMHDQMHRGVDPLKVHEH
LYRWEDUHPOMXGVNLQLMHPRJXEH]LGHDODLOLGUXNLMHUHHQRLGHDOMH
RUJDQVNLVDVWDYQLGLRLYRWD6YHWRWLMHGREURXLYRWXLOLMHQH]DNRQLWRLOL
QHPRUDOQRLOLSDNGHEOMD
o1LMHQDVEULJDWRWDPRQLVPRELOLSULMHURHQMD=DWRVHRQGDEULQXWLWR
WXYLHQHHPRELWLQDNRQVPUWL"1LVPRURHQLVDPR]DVHEH
p%HVNRULVQRMHVWDURVWLSURGXDYDWLLYRWPODGRVWWUHEDSURGXDYDWL
QHUD]XPLMHYDQMHQRYLKLGHMDVWHUHRWLSQRVWXPLOMHQMXLNRQIRUPL]DPX
]QDQMXEDUGMHORPLQRSRVOMHGLFDGXHYQLKVKHPDLRNYLUDNRMLQH]DGULYRP
VQDJRPDVLPLOLUDMXQRYDLVNXVWYDLSULODJRDYDMXLK
'XJRLYMHWLELKWMHORVYHDOLVWDUMHWLQLMHGDQRYMHN
'XOMLQDGDQDQHLQLVWDURVWDVQRP
-HGQDMHRGQDMYHLK]DODVWDURVWLWRYLHQHPDSRYMHUHQMDXVHEH
-HGQDRGWHRULMDVWDUHQMDGULGDMHSRYHDQDNROLLQDNDOFLMDXVWDQLFL
RVQRYQLX]URNGHJHQHUDWLYQLKSURPMHQDLNRQDQHVPUWLVWDQLFH
.ROLNRMHRYMHNVWDUYLGLSROLFLPDRQLKNRMHMHSR]QDYDRXPODGRVWL
0QRJLELKWMHOLLYMHWLDGDQHVWDUHD]DSUDYRVWDUHGDLQHLYH
0XGURVWVWDURVWLMHSUHWHQRXVSRVREQRVWLGDREQDYOMDXWYUHQHLLVSUDYQH
X]URNHGDVHUD]XPLMHXGREURSR]QDWDSLWDQMDLVQMLPDXLQNRYLWREDUDWD
1DVXSURWUDVSUDYOMDNRPDUXPODGHLVWDULMLVXDVWRKOHSQL
2VWDUMHWLQLMHXPLMHHYHSRGQLMHWLVWDURVW
2VWDUMHWL]QDLGDRYMHNSRLQMHYLGMHWL
3RVOLMHRQLKYUORPODGLKQDMVHELQLMLVXRQLYHRPDVWDUL
3UHGQRVWVWDUHQMDMHXWRPHGDRYMHNSRVWDQHRWSRUDQQDPUQMXXYUHGH
NOHYHWDQMHDSULMHPOMLYLMLQDOMXEDYLGREURKRWQRVW
6DVWDURXGROD]LLVNXVWYR
6DPRQHNLOMXGL]QDMXELWLVWDUL
6LMHGHVXNRVHSUHNUDVQDNUXQD
6WDUMHRQDMWNRSUHVWDQHXLWL%H]RE]LUDMHOLGYDGHVHWLOLRVDPGHVHWJRGLQD
VWDU
6WDUMHVDPRRQDMWNRQHPDYLHHOMHGDQHWRQDXLQDYXNDRMHSODKWXSUHNR
OLFDLNDRGDMHPUWDY
6WDUFLUDGRGDMXGREUHVDYMHWHNDNRELVHXWMHLOLWRYLHQHPRJXGDYDWLORH
SULPMHUH
6WDUFLVXGUXJLSXWGMHFD
6WDULOMXGLPRJXELWLRSDVQLMHULPQLMHVWDORGREXGXQRVWL
6WDULOMXGLQHPDMXSRWRYDQMDSUHPDGUXJLPDRQLVXXSR]QDOLLYRW
6WDULVHGUHREUD]DFDYHRWUFDQLKLEDQDOQLK0HXWLPPUWYLRNDPHQMHQL
REOLFLXSRWULMHEOMHQLQDLQLVWYDUDQMDQHPRQLVXLQH]DQLPOMLYLEH]GXKDNRML
RLYOMDYDDSURJUDPVNHUHYROXFLMHLRGMHFLQHVWDORHQRVWLQLVXXYMHUHQLEH]
XQXWUDQMHJGRJDDMDEH]SURLYOMDYDQMDEH]WHGQMHXUL]QLFLNRMD
GR]YROMDYDQHWRUHL
6WDULVHGUHREUD]DFDYHRWUFDQLKLEDQDOQLK0HXWLPPUWYLRNDPHQMHQL
REOLFLXSRWULMHEOMHQLQDLQLVWYDUDQMDQHPRQLVXLQH]DQLPOMLYLEH]GXKDNRML
RLYOMDYDDSURJUDPVNHUHYROXFLMHLRGMHFLQHVWDORHQRVWLQLVXXYMHUHQLEH]
XQXWUDQMHJGRJDDMDEH]SURLYOMDYDQMDEH]WHGQMHXUL]QLFLNRMD
GR]YROMDYDQHWRUHL
6WDULOMXGLQHPDMXSRWRYDQMDSUHPDGUXJLPDRQLVXXSR]QDOLLYRW
6WDULOMXGLPRJXELWLRSDVQLMHULPQLMHVWDORGREXGXQRVWL
6WDUFLVXGUXJLSXWGMHFD
6WDUFLUDGRGDMXGREUHVDYMHWHNDNRELVHXWMHLOLWRYLHQHPRJXGDYDWLORH
SULPMHUH
'XJRLYMHWLELKWMHORVYHDOLVWDUMHWLQLMHGDQRYMHN
'XOMLQDGDQDQHLQLVWDURVWDVQRP
-HGQDMHRGQDMYHLK]DODVWDURVWLWRYLHQHPDSRYMHUHQMDXVHEH
-HGQDRGWHRULMDVWDUHQMDGULGDMHSRYHDQDNROLLQDNDOFLMDXVWDQLFL
RVQRYQLX]URNGHJHQHUDWLYQLKSURPMHQDLNRQDQHVPUWLVWDQLFH
.ROLNRMHRYMHNVWDUYLGLSROLFLPDRQLKNRMHMHSR]QDYDRXPODGRVWL
0QRJLELKWMHOLLYMHWLDGDQHVWDUHD]DSUDYRVWDUHGDLQHLYH
0XGURVWVWDURVWLMHSUHWHQRXVSRVREQRVWLGDREQDYOMDXWYUHQHLLVSUDYQH
X]URNHGDVHUD]XPLMHXGREURSR]QDWDSLWDQMDLVQMLPDXLQNRYLWREDUDWD
1DVXSURWUDVSUDYOMDNRPDUXPODGHLVWDULMLVXDVWRKOHSQL
2VWDUMHWLQLMHXPLMHHYHSRGQLMHWLVWDURVW
2VWDUMHWL]QDLGDRYMHNSRLQMHYLGMHWL
3RVOLMHRQLKYUORPODGLKQDMVHELQLMLVXRQLYHRPDVWDUL
3UHGQRVWVWDUHQMDMHXWRPHGDRYMHNSRVWDQHRWSRUDQQDPUQMXXYUHGH
NOHYHWDQMHDSULMHPOMLYLMLQDOMXEDYLGREURKRWQRVW
6DVWDURXGROD]LLVNXVWYR
6DPRQHNLOMXGL]QDMXELWLVWDUL
6LMHGHVXNRVHSUHNUDVQDNUXQD
6WDUMHRQDMWNRSUHVWDQHXLWL%H]RE]LUDMHOLGYDGHVHWLOLRVDPGHVHWJRGLQD
VWDU
6WDUMHVDPRRQDMWNRQHPDYLHHOMHGDQHWRQDXLQDYXNDRMHSODKWXSUHNR
OLFDLNDRGDMHPUWDY
QHUD]XPLMHYDQMHQRYLKLGHMDVWHUHRWLSQRVWXPLOMHQMXLNRQIRUPL]DPX
]QDQMXEDUGMHORPLQRSRVOMHGLFDGXHYQLKVKHPDLRNYLUDNRMLQH]DGULYRP
VQDJRPDVLPLOLUDMXQRYDLVNXVWYDLSULODJRDYDMXLK
QHUD]XPLMHYDQMHQRYLKLGHMDVWHUHRWLSQRVWXPLOMHQMXLNRQIRUPL]DPX
]QDQMXEDUGMHORPLQRSRVOMHGLFDGXHYQLKVKHPDLRNYLUDNRMLQH]DGULYRP
VQDJRPDVLPLOLUDMXQRYDLVNXVWYDLSULODJRDYDMXLK
'XJRLYMHWLELKWMHORVYHDOLVWDUMHWLQLMHGDQRYMHN
'XOMLQDGDQDQHLQLVWDURVWDVQRP
-HGQDMHRGQDMYHLK]DODVWDURVWLWRYLHQHPDSRYMHUHQMDXVHEH
-HGQDRGWHRULMDVWDUHQMDGULGDMHSRYHDQDNROLLQDNDOFLMDXVWDQLFL
RVQRYQLX]URNGHJHQHUDWLYQLKSURPMHQDLNRQDQHVPUWLVWDQLFH
.ROLNRMHRYMHNVWDUYLGLSROLFLPDRQLKNRMHMHSR]QDYDRXPODGRVWL
0QRJLELKWMHOLLYMHWLDGDQHVWDUHD]DSUDYRVWDUHGDLQHLYH
0XGURVWVWDURVWLMHSUHWHQRXVSRVREQRVWLGDREQDYOMDXWYUHQHLLVSUDYQH
X]URNHGDVHUD]XPLMHXGREURSR]QDWDSLWDQMDLVQMLPDXLQNRYLWREDUDWD
1DVXSURWUDVSUDYOMDNRPDUXPODGHLVWDULMLVXDVWRKOHSQL
2VWDUMHWLQLMHXPLMHHYHSRGQLMHWLVWDURVW
2VWDUMHWL]QDLGDRYMHNSRLQMHYLGMHWL
3RVOLMHRQLKYUORPODGLKQDMVHELQLMLVXRQLYHRPDVWDUL
3UHGQRVWVWDUHQMDMHXWRPHGDRYMHNSRVWDQHRWSRUDQQDPUQMXXYUHGH
NOHYHWDQMHDSULMHPOMLYLMLQDOMXEDYLGREURKRWQRVW
6DVWDURXGROD]LLVNXVWYR
6DPRQHNLOMXGL]QDMXELWLVWDUL
6LMHGHVXNRVHSUHNUDVQDNUXQD
6WDUMHRQDMWNRSUHVWDQHXLWL%H]RE]LUDMHOLGYDGHVHWLOLRVDPGHVHWJRGLQD
VWDU
6WDUMHVDPRRQDMWNRQHPDYLHHOMHGDQHWRQDXLQDYXNDRMHSODKWXSUHNR
OLFDLNDRGDMHPUWDY
6WDUFLUDGRGDMXGREUHVDYMHWHNDNRELVHXWMHLOLWRYLHQHPRJXGDYDWLORH
SULPMHUH
6WDUFLVXGUXJLSXWGMHFD
6WDULOMXGLPRJXELWLRSDVQLMHULPQLMHVWDORGREXGXQRVWL
6WDULOMXGLQHPDMXSRWRYDQMDSUHPDGUXJLPDRQLVXXSR]QDOLLYRW
6WDULVHGUHREUD]DFDYHRWUFDQLKLEDQDOQLK0HXWLPPUWYLRNDPHQMHQL
REOLFLXSRWULMHEOMHQLQDLQLVWYDUDQMDQHPRQLVXLQH]DQLPOMLYLEH]GXKDNRML
RLYOMDYDDSURJUDPVNHUHYROXFLMHLRGMHFLQHVWDORHQRVWLQLVXXYMHUHQLEH]
XQXWUDQMHJGRJDDMDEH]SURLYOMDYDQMDEH]WHGQMHXUL]QLFLNRMD
GR]YROMDYDQHWRUHL
6WDULVHGUHREUD]DFDYHRWUFDQLKLEDQDOQLK0HXWLPPUWYLRNDPHQMHQL
REOLFLXSRWULMHEOMHQLQDLQLVWYDUDQMDQHPRQLVXLQH]DQLPOMLYLEH]GXKDNRML
RLYOMDYDDSURJUDPVNHUHYROXFLMHLRGMHFLQHVWDORHQRVWLQLVXXYMHUHQLEH]
XQXWUDQMHJGRJDDMDEH]SURLYOMDYDQMDEH]WHGQMHXUL]QLFLNRMD
GR]YROMDYDQHWRUHL
6WDULOMXGLQHPDMXSRWRYDQMDSUHPDGUXJLPDRQLVXXSR]QDOLLYRW
6WDULOMXGLPRJXELWLRSDVQLMHULPQLMHVWDORGREXGXQRVWL
6WDUFLVXGUXJLSXWGMHFD
6WDUFLUDGRGDMXGREUHVDYMHWHNDNRELVHXWMHLOLWRYLHQHPRJXGDYDWLORH
SULPMHUH
'XJRLYMHWLELKWMHORVYHDOLVWDUMHWLQLMHGDQRYMHN
'XOMLQDGDQDQHLQLVWDURVWDVQRP
-HGQDMHRGQDMYHLK]DODVWDURVWLWRYLHQHPDSRYMHUHQMDXVHEH
-HGQDRGWHRULMDVWDUHQMDGULGDMHSRYHDQDNROLLQDNDOFLMDXVWDQLFL
RVQRYQLX]URNGHJHQHUDWLYQLKSURPMHQDLNRQDQHVPUWLVWDQLFH
.ROLNRMHRYMHNVWDUYLGLSROLFLPDRQLKNRMHMHSR]QDYDRXPODGRVWL
0QRJLELKWMHOLLYMHWLDGDQHVWDUHD]DSUDYRVWDUHGDLQHLYH
0XGURVWVWDURVWLMHSUHWHQRXVSRVREQRVWLGDREQDYOMDXWYUHQHLLVSUDYQH
X]URNHGDVHUD]XPLMHXGREURSR]QDWDSLWDQMDLVQMLPDXLQNRYLWREDUDWD
1DVXSURWUDVSUDYOMDNRPDUXPODGHLVWDULMLVXDVWRKOHSQL
2VWDUMHWLQLMHXPLMHHYHSRGQLMHWLVWDURVW
2VWDUMHWL]QDLGDRYMHNSRLQMHYLGMHWL
3RVOLMHRQLKYUORPODGLKQDMVHELQLMLVXRQLYHRPDVWDUL
3UHGQRVWVWDUHQMDMHXWRPHGDRYMHNSRVWDQHRWSRUDQQDPUQMXXYUHGH
NOHYHWDQMHDSULMHPOMLYLMLQDOMXEDYLGREURKRWQRVW
6DVWDURXGROD]LLVNXVWYR
6DPRQHNLOMXGL]QDMXELWLVWDUL
6LMHGHVXNRVHSUHNUDVQDNUXQD
6WDUMHRQDMWNRSUHVWDQHXLWL%H]RE]LUDMHOLGYDGHVHWLOLRVDPGHVHWJRGLQD
VWDU
6WDUMHVDPRRQDMWNRQHPDYLHHOMHGDQHWRQDXLQDYXNDRMHSODKWXSUHNR
OLFDLNDRGDMHPUWDY
QHUD]XPLMHYDQMHQRYLKLGHMDVWHUHRWLSQRVWXPLOMHQMXLNRQIRUPL]DPX
]QDQMXEDUGMHORPLQRSRVOMHGLFDGXHYQLKVKHPDLRNYLUDNRMLQH]DGULYRP
VQDJRPDVLPLOLUDMXQRYDLVNXVWYDLSULODJRDYDMXLK
6WDULMLOMXGLXSUDYLOX
x SRWDMQRFLMHQHOMXGHNRMLVXXVWDQMXYLGMHWLLUHLLVWLQX
x RELQRVHSURWLYHQRYRWDULMDPDMHUVXLPVHQD]RULGXJRWUDMQRP
SUDNVRPXVWDOLOL
x HVWRQDVLOQRXWXYOMXMXGLVFLSOLQX1MLKVHSRQHNDGPRUDPRERMDWL
6WDULOMXGLSUHYLH]DPMHUDMXSUHGXJRUD]PLOMDMXSUHPDORULVNLUDMXSUHEU]R
VHNDMXDULMHWNRWMHUDMXVWYDUGRNUDMDYHVH]DGRYROMDYDMXRVUHGQMLP
XVSMHKRP
6WDURVWMHQHNDGDELODSULYLOHJLMDERJDWLMLKVORMHYDGUXWYD
WDULMDJHQHUDFLMDLPDVYRMHXKRGDQHQRUPHLQMLKRYDVWDURVWQHGR]YROMDYD
6
PODGHLGDVXYLHODNRRVORERGHVYRMPRUDOQLNRGHNV1DYLGLNXMHQRYLMDN
VXNREWRHVHGRJRGLWLXEXGXQRVWL"
6WDULPRNDGDQDVVMHDQMHSRLQMHUDGRYDWLDVWDULVPRNDGDQDVRQREROL
6WDUMHWLMHORDQDYLNDNRMX]DSRVOHQRYMHNQHPRHQLVWHL
6WDURVWMHGLYQDVWYDUDNRQLVWH]DERUDYLOLWR]QDL]DSRHWL
6WDURVWMHQDSRUQDQDMYLH]DPODHNRMLVQMRPLPDMXSRVOD
6WDURVWMHQHL]OMHLYDEROHVW
6WDURVWMHRGSULURGHGRVWDEUEOMDYDLQLVHNDRGDVYLVWDUFLUDGRJRYRUH
6WDURVWMHRVPDWUDQLFD
6WDURVWQHXYDRGJOXSRVWL
6WDURVWVPDWUDWLSDGRPMHGQDNRMHQHGROLQRNDRLGDVHXPODGRVWLYLGLVDPR
REHDQMH6YDNDMHGREVSRVREQD]DSRVHEQRVDYUHQVWYR
WRMHRYMHNVWDULMLWRSRVWDMHVOLQLMLVHEL
8VWDURVWLXORJXJUDRVMHDMVLJXUQRVWLXLYRWXSDVWDULMDRVREDXVWDMHSURWLY
VYDNRJDWNRUHPHWLQMHJRYPLUWRMHVWWNRQDRYDMLOLRQDMQDLQWUDLQHNL
GUXJLVPLVDRSRVWRMHHJD1XQRMHGDRQGROD]LXVXNREVPODGHLNRG
NRMLKMHHOMD]DQRYLPMDDRGSRWUHEH]DVLJXUQRX7RPHVHVGUXJHVWUDQH
SULGUXXMHRNROQRVWWRVHPODGHSRSULURGLVWYDULQDMWHHPLULVDVLWXDFLMRP
UXWLQVNRJSURJUDPLUDQMDRSHJSRRVWYDUHQMDLHNVSORDWDFLMHNRMXQDPHHL
XYUXMHVYHREXKYDWQDELURNUDWL]DFLMDLQGXVWULMVNRJGUXWYD
6WYDUDODNLQHPLULWUDHQMHQRYRJSUDYDVXVXSURWQRVWHWDEOLUDQRJ
ELURNUDWVNRJHWRVD0ODGLOMXGLUHGRYLWRWYRUHSUYHUHGRYHRQLKVQDJDNRMH
GROD]HVQRYLPSRWUHEDPDDXVPMHUHQHVXSURWLYSRVWRMHLKNRQVWHODFLMD
NRMHXREUDQLVYRMLKNXOWXUQLKREUD]DFDYUHSURSDJDQGXLLQGRNWULQDFLMX
QHSRVOXQLKQDWDMQDLQWRLVWLXVWDOQRVWVWDELOQRVWLQHSURPMHQMLYRVWLGHMD
QDNRMLPDVHSRVWRMHLVXVWDY]DVQLYD'RNMHDYDQJDUGQDNXOWXUD
VXEYHU]LYQDXRGQRVXQDSRVWRMHLVXVWDYLQMHJRYHYUHGQRWHGRWOHMH
6WDURVWMHQHNDGDELODSULYLOHJLMDERJDWLMLKVORMHYDGUXWYD
6WDULMDJHQHUDFLMDLPDVYRMHXKRGDQHQRUPHLQMLKRYDVWDURVWQHGR]YROMDYD
PODGHLGDVXYLHODNRRVORERGHVYRMPRUDOQLNRGHNV1DYLGLNXMHQRYLMDN
VXNREWRHVHGRJRGLWLXEXGXQRVWL"
6WDULPRNDGDQDVVMHDQMHSRLQMHUDGRYDWLDVWDULVPRNDGDQDVRQREROL
6WDUMHWLMHORDQDYLNDNRMX]DSRVOHQRYMHNQHPRHQLVWHL
6WDURVWMHGLYQDVWYDUDNRQLVWH]DERUDYLOLWR]QDL]DSRHWL
6WDURVWMHQDSRUQDQDMYLH]DPODHNRMLVQMRPLPDMXSRVOD
6WDURVWMHQHL]OMHLYDEROHVW
6WDURVWMHRGSULURGHGRVWDEUEOMDYDLQLVHNDRGDVYLVWDUFLUDGRJRYRUH
6WDURVWMHRVPDWUDQLFD
6WDURVWQHXYDRGJOXSRVWL
6WDURVWVPDWUDWLSDGRPMHGQDNRMHQHGROLQRNDRLGDVHXPODGRVWLYLGLVDPR
REHDQMH6YDNDMHGREVSRVREQD]DSRVHEQRVDYUHQVWYR
WRMHRYMHNVWDULMLWRSRVWDMHVOLQLMLVHEL
8VWDURVWLXORJXJUDRVMHDMVLJXUQRVWLXLYRWXSDVWDULMDRVREDXVWDMHSURWLY
VYDNRJDWNRUHPHWLQMHJRYPLUWRMHVWWNRQDRYDMLOLRQDMQDLQWUDLQHNL
GUXJLVPLVDRSRVWRMHHJD1XQRMHGDRQGROD]LXVXNREVPODGHLNRG
NRMLKMHHOMD]DQRYLPMDDRGSRWUHEH]DVLJXUQRX7RPHVHVGUXJHVWUDQH
SULGUXXMHRNROQRVWWRVHPODGHSRSULURGLVWYDULQDMWHHPLULVDVLWXDFLMRP
UXWLQVNRJSURJUDPLUDQMDRSHJSRRVWYDUHQMDLHNVSORDWDFLMHNRMXQDPHHL
XYUXMHVYHREXKYDWQDELURNUDWL]DFLMDLQGXVWULMVNRJGUXWYD
6WYDUDODNLQHPLULWUDHQMHQRYRJSUDYDVXVXSURWQRVWHWDEOLUDQRJ
ELURNUDWVNRJHWRVD0ODGLOMXGLUHGRYLWRWYRUHSUYHUHGRYHRQLKVQDJDNRMH
GROD]HVQRYLPSRWUHEDPDDXVPMHUHQHVXSURWLYSRVWRMHLKNRQVWHODFLMD
NRMHXREUDQLVYRMLKNXOWXUQLKREUD]DFDYUHSURSDJDQGXLLQGRNWULQDFLMX
QHSRVOXQLKQDWDMQDLQWRLVWLXVWDOQRVWVWDELOQRVWLQHSURPMHQMLYRVWLGHMD
QDNRMLPDVHSRVWRMHLVXVWDY]DVQLYD'RNMHDYDQJDUGQDNXOWXUD
VXEYHU]LYQDXRGQRVXQDSRVWRMHLVXVWDYLQMHJRYHYUHGQRWHGRWOHMH
6WDULMLOMXGLXSUDYLOX
x SRWDMQRFLMHQHOMXGHNRMLVXXVWDQMXYLGMHWLLUHLLVWLQX
x RELQRVHSURWLYHQRYRWDULMDPDMHUVXLPVHQD]RULGXJRWUDMQRP
SUDNVRPXVWDOLOL
x HVWRQDVLOQRXWXYOMXMXGLVFLSOLQX1MLKVHSRQHNDGPRUDPRERMDWL
6WDULOMXGLSUHYLH]DPMHUDMXSUHGXJRUD]PLOMDMXSUHPDORULVNLUDMXSUHEU]R
VHNDMXDULMHWNRWMHUDMXVWYDUGRNUDMDYHVH]DGRYROMDYDMXRVUHGQMLP
XVSMHKRP
6WDULMLOMXGLXSUDYLOX
x SRWDMQRFLMHQHOMXGHNRMLVXXVWDQMXYLGMHWLLUHLLVWLQX
x RELQRVHSURWLYHQRYRWDULMDPDMHUVXLPVHQD]RULGXJRWUDMQRP
SUDNVRPXVWDOLOL
x HVWRQDVLOQRXWXYOMXMXGLVFLSOLQX1MLKVHSRQHNDGPRUDPRERMDWL
6WDULOMXGLSUHYLH]DPMHUDMXSUHGXJRUD]PLOMDMXSUHPDORULVNLUDMXSUHEU]R
VHNDMXDULMHWNRWMHUDMXVWYDUGRNUDMDYHVH]DGRYROMDYDMXRVUHGQMLP
XVSMHKRP
WDURVWMHQHNDGDELODSULYLOHJLMDERJDWLMLKVORMHYDGUXWYD
6
6WDULMDJHQHUDFLMDLPDVYRMHXKRGDQHQRUPHLQMLKRYDVWDURVWQHGR]YROMDYD
PODGHLGDVXYLHODNRRVORERGHVYRMPRUDOQLNRGHNV1DYLGLNXMHQRYLMDN
VXNREWRHVHGRJRGLWLXEXGXQRVWL"
6WDULPRNDGDQDVVMHDQMHSRLQMHUDGRYDWLDVWDULVPRNDGDQDVRQREROL
6WDUMHWLMHORDQDYLNDNRMX]DSRVOHQRYMHNQHPRHQLVWHL
6WDURVWMHGLYQDVWYDUDNRQLVWH]DERUDYLOLWR]QDL]DSRHWL
6WDURVWMHQDSRUQDQDMYLH]DPODHNRMLVQMRPLPDMXSRVOD
6WDURVWMHQHL]OMHLYDEROHVW
6WDURVWMHRGSULURGHGRVWDEUEOMDYDLQLVHNDRGDVYLVWDUFLUDGRJRYRUH
6WDURVWMHRVPDWUDQLFD
6WDURVWQHXYDRGJOXSRVWL
6WDURVWVPDWUDWLSDGRPMHGQDNRMHQHGROLQRNDRLGDVHXPODGRVWLYLGLVDPR
REHDQMH6YDNDMHGREVSRVREQD]DSRVHEQRVDYUHQVWYR
WRMHRYMHNVWDULMLWRSRVWDMHVOLQLMLVHEL
8VWDURVWLXORJXJUDRVMHDMVLJXUQRVWLXLYRWXSDVWDULMDRVREDXVWDMHSURWLY
VYDNRJDWNRUHPHWLQMHJRYPLUWRMHVWWNRQDRYDMLOLRQDMQDLQWUDLQHNL
GUXJLVPLVDRSRVWRMHHJD1XQRMHGDRQGROD]LXVXNREVPODGHLNRG
NRMLKMHHOMD]DQRYLPMDDRGSRWUHEH]DVLJXUQRX7RPHVHVGUXJHVWUDQH
SULGUXXMHRNROQRVWWRVHPODGHSRSULURGLVWYDULQDMWHHPLULVDVLWXDFLMRP
UXWLQVNRJSURJUDPLUDQMDRSHJSRRVWYDUHQMDLHNVSORDWDFLMHNRMXQDPHHL
XYUXMHVYHREXKYDWQDELURNUDWL]DFLMDLQGXVWULMVNRJGUXWYD
6WYDUDODNLQHPLULWUDHQMHQRYRJSUDYDVXVXSURWQRVWHWDEOLUDQRJ
ELURNUDWVNRJHWRVD0ODGLOMXGLUHGRYLWRWYRUHSUYHUHGRYHRQLKVQDJDNRMH
GROD]HVQRYLPSRWUHEDPDDXVPMHUHQHVXSURWLYSRVWRMHLKNRQVWHODFLMD
NRMHXREUDQLVYRMLKNXOWXUQLKREUD]DFDYUHSURSDJDQGXLLQGRNWULQDFLMX
QHSRVOXQLKQDWDMQDLQWRLVWLXVWDOQRVWVWDELOQRVWLQHSURPMHQMLYRVWLGHMD
QDNRMLPDVHSRVWRMHLVXVWDY]DVQLYD'RNMHDYDQJDUGQDNXOWXUD
VXEYHU]LYQDXRGQRVXQDSRVWRMHLVXVWDYLQMHJRYHYUHGQRWHGRWOHMH
6WDURVWMHQHNDGDELODSULYLOHJLMDERJDWLMLKVORMHYDGUXWYD
6WDULMDJHQHUDFLMDLPDVYRMHXKRGDQHQRUPHLQMLKRYDVWDURVWQHGR]YROMDYD
PODGHLGDVXYLHODNRRVORERGHVYRMPRUDOQLNRGHNV1DYLGLNXMHQRYLMDN
VXNREWRHVHGRJRGLWLXEXGXQRVWL"
6WDULPRNDGDQDVVMHDQMHSRLQMHUDGRYDWLDVWDULVPRNDGDQDVRQREROL
6WDUMHWLMHORDQDYLNDNRMX]DSRVOHQRYMHNQHPRHQLVWHL
6WDURVWMHGLYQDVWYDUDNRQLVWH]DERUDYLOLWR]QDL]DSRHWL
6WDURVWMHQDSRUQDQDMYLH]DPODHNRMLVQMRPLPDMXSRVOD
6WDURVWMHQHL]OMHLYDEROHVW
6WDURVWMHRGSULURGHGRVWDEUEOMDYDLQLVHNDRGDVYLVWDUFLUDGRJRYRUH
6WDURVWMHRVPDWUDQLFD
6WDURVWQHXYDRGJOXSRVWL
6WDURVWVPDWUDWLSDGRPMHGQDNRMHQHGROLQRNDRLGDVHXPODGRVWLYLGLVDPR
REHDQMH6YDNDMHGREVSRVREQD]DSRVHEQRVDYUHQVWYR
WRMHRYMHNVWDULMLWRSRVWDMHVOLQLMLVHEL
8VWDURVWLXORJXJUDRVMHDMVLJXUQRVWLXLYRWXSDVWDULMDRVREDXVWDMHSURWLY
VYDNRJDWNRUHPHWLQMHJRYPLUWRMHVWWNRQDRYDMLOLRQDMQDLQWUDLQHNL
GUXJLVPLVDRSRVWRMHHJD1XQRMHGDRQGROD]LXVXNREVPODGHLNRG
NRMLKMHHOMD]DQRYLPMDDRGSRWUHEH]DVLJXUQRX7RPHVHVGUXJHVWUDQH
SULGUXXMHRNROQRVWWRVHPODGHSRSULURGLVWYDULQDMWHHPLULVDVLWXDFLMRP
UXWLQVNRJSURJUDPLUDQMDRSHJSRRVWYDUHQMDLHNVSORDWDFLMHNRMXQDPHHL
XYUXMHVYHREXKYDWQDELURNUDWL]DFLMDLQGXVWULMVNRJGUXWYD
6WYDUDODNLQHPLULWUDHQMHQRYRJSUDYDVXVXSURWQRVWHWDEOLUDQRJ
ELURNUDWVNRJHWRVD0ODGLOMXGLUHGRYLWRWYRUHSUYHUHGRYHRQLKVQDJDNRMH
GROD]HVQRYLPSRWUHEDPDDXVPMHUHQHVXSURWLYSRVWRMHLKNRQVWHODFLMD
NRMHXREUDQLVYRMLKNXOWXUQLKREUD]DFDYUHSURSDJDQGXLLQGRNWULQDFLMX
QHSRVOXQLKQDWDMQDLQWRLVWLXVWDOQRVWVWDELOQRVWLQHSURPMHQMLYRVWLGHMD
QDNRMLPDVHSRVWRMHLVXVWDY]DVQLYD'RNMHDYDQJDUGQDNXOWXUD
VXEYHU]LYQDXRGQRVXQDSRVWRMHLVXVWDYLQMHJRYHYUHGQRWHGRWOHMH
6WDULMLOMXGLXSUDYLOX
x SRWDMQRFLMHQHOMXGHNRMLVXXVWDQMXYLGMHWLLUHLLVWLQX
x RELQRVHSURWLYHQRYRWDULMDPDMHUVXLPVHQD]RULGXJRWUDMQRP
SUDNVRPXVWDOLOL
x HVWRQDVLOQRXWXYOMXMXGLVFLSOLQX1MLKVHSRQHNDGPRUDPRERMDWL
6WDULOMXGLSUHYLH]DPMHUDMXSUHGXJRUD]PLOMDMXSUHPDORULVNLUDMXSUHEU]R
VHNDMXDULMHWNRWMHUDMXVWYDUGRNUDMDYHVH]DGRYROMDYDMXRVUHGQMLP
XVSMHKRP
UHSHWLWLYQDNXOWXUDUHSUHVLYQDMHUOMXGHSUHWYDUDXSRGDQLNHVOXEHQLNH
GUDYOMDQH
8VWDURVWLQHPDOMHSHXWMHKHRGRQHDNRMHRYMHNVQDJXVYRMHPODGRVWLXQLR
XGMHODNRMDQHVWDUH8VWDURVWLVHRYMHNSULMHVYHJDSRNDMH]DJULMHKHNRMH
QLMHQDSUDYLR
p8VYDNXLYRWQXGREXOD]LPRNDRSRHWQLFLLVWRJDQDPXWRPHQHGRVWDMH
LVNXVWYD
pLQLVHGDVHVHNVXDOQDHOMDODNRVSDMDVDVYDNRPMDNRPHPRFLMRPD
OMXEDYMHVDPRMHGQDRGHPRFLMD%XGXLGDYHLQDOMXGLVHNVXDOQXHOMX
SRLVWRYMHXMHVLGHMRPOMXEDYLRQLVHODNRGDGX]DYHVWLQD]DNOMXDNGDVH
PHXVREQRYROHDNRVHHOHIL]LNL
(URVMHYHOLNLGHPRQDOMXEDYMHMHGQDYUVWDSULYMHVNDHURVDLOLVUHGVWYR]D
SRVWL]DYDQMHGRPLQDFLMH7DPRJGMHYODGDOMXEDYQHPDYROMH]DPR
(URWLNDMHSUHEURLYDQMHSUHSUHND1DML]D]RYQLMDLQDMSRSXODUQLMDSUHSUHNDMH
PRUDO
(URWLNDMHVRFLMDOL]LUDQDVHNVXDOQRVW
.DRPHXOMXGVNLRGQRVVHNVXDOQRVWOMXGH]EOLDYDNDRELDDQHVDPRNDR
VWYDUL%OLVNRVWVGUXJLPSRVWDMHXYMHWRPYODVWLWHVUHH
0RHOL]DJRYDUDQDPDVWXUEDFLMDXVDPRLQDGRPMHVWLWLVWYDUQRVWVHNVXDOQH
EOL]LQH"
3ULVLOQDHUHNFLMDQLMHPRJXD'RUDGRVWLXVHNVXGROD]LMHGLQRDNRMHIL]LND
LQWLPQRVWLVWRGREQRLOMXEDYQD
3UYRLMHGLQRQDHORVHNVXDOQHHWLNHJODVLWXLWHOMMHXYLMHNXNULYX
5D]ORJ]DRFUQMLYDQMHVHNVDQLMHVHNVVDPYHVODPDQMHOMXGVNHYROMH
6HNVXDOQDVORERGDQHGRYRGLGRVHNVXDOQHSRKOHSH
6DPRMHLVWLQVNDOMXEDYSRWSXQDSULHPXMHHURWVNRVMHGLQMHQHLVSXQMHQR
QMHQRX
6HNVMHNUHPHQQDNRMHPXSRNXDYDPR]DSDOLWLYDWUXOMXEDYL
6HNVXRSHQLMHNRPSOLFLUDQDNRQDVXPMHVWRNRPSOHNVDYRGHSRWUHEH
6HNVXDOQDHOMDWHL]DVWDSDQMHPDQLNDNRQLMHVDPRVHNVXDOQLDSHWLW
RVORERHQMHRGEROQHQDSHWRVWL0HXWLPVHNVXDOQXHOMXPRHLVWRWDNR
SRGVWLFDWLWMHVNREDRVDPOMHQRVWLHOMDGDVHRVYRMLLOLEXGHRVYRMHQWDWLQD
WHQMDGDVHSRYULMHGLLOLDNUD]RULWHOMXEDY
6HNVXDOQLDNWEH]OMXEDYLQLNDGQHSUHPRXMHSURYDOLMXL]PHXGYDOMXGVND
ELDRVLPWUHQXWQR
=DPQRJHVHNVSUHGVWDYOMDQDGRPMHVWDN]DVPLVDRLYRWD
=DKYDOMXMXLVHNVXELWHPR]GUDYLMLVUHWQLMLPXGULMLLNUHDWLYQLML
(URVMHYHOLNLGHPRQDOMXEDYMHMHGQDYUVWDSULYMHVNDHURVDLOLVUHGVWYR]D
SRVWL]DYDQMHGRPLQDFLMH7DPRJGMHYODGDOMXEDYQHPDYROMH]DPR
(URWLNDMHSUHEURLYDQMHSUHSUHND1DML]D]RYQLMDLQDMSRSXODUQLMDSUHSUHNDMH
PRUDO
(URWLNDMHVRFLMDOL]LUDQDVHNVXDOQRVW
.DRPHXOMXGVNLRGQRVVHNVXDOQRVWOMXGH]EOLDYDNDRELDDQHVDPRNDR
VWYDUL%OLVNRVWVGUXJLPSRVWDMHXYMHWRPYODVWLWHVUHH
0RHOL]DJRYDUDQDPDVWXUEDFLMDXVDPRLQDGRPMHVWLWLVWYDUQRVWVHNVXDOQH
EOL]LQH"
3ULVLOQDHUHNFLMDQLMHPRJXD'RUDGRVWLXVHNVXGROD]LMHGLQRDNRMHIL]LND
LQWLPQRVWLVWRGREQRLOMXEDYQD
3UYRLMHGLQRQDHORVHNVXDOQHHWLNHJODVLWXLWHOMMHXYLMHNXNULYX
5D]ORJ]DRFUQMLYDQMHVHNVDQLMHVHNVVDPYHVODPDQMHOMXGVNHYROMH
6HNVXDOQDVORERGDQHGRYRGLGRVHNVXDOQHSRKOHSH
6DPRMHLVWLQVNDOMXEDYSRWSXQDSULHPXMHHURWVNRVMHGLQMHQHLVSXQMHQR
QMHQRX
6HNVMHNUHPHQQDNRMHPXSRNXDYDPR]DSDOLWLYDWUXOMXEDYL
6HNVXRSHQLMHNRPSOLFLUDQDNRQDVXPMHVWRNRPSOHNVDYRGHSRWUHEH
6HNVXDOQDHOMDWHL]DVWDSDQMHPDQLNDNRQLMHVDPRVHNVXDOQLDSHWLW
RVORERHQMHRGEROQHQDSHWRVWL0HXWLPVHNVXDOQXHOMXPRHLVWRWDNR
SRGVWLFDWLWMHVNREDRVDPOMHQRVWLHOMDGDVHRVYRMLLOLEXGHRVYRMHQWDWLQD
WHQMDGDVHSRYULMHGLLOLDNUD]RULWHOMXEDY
6HNVXDOQLDNWEH]OMXEDYLQLNDGQHSUHPRXMHSURYDOLMXL]PHXGYDOMXGVND
ELDRVLPWUHQXWQR
=DPQRJHVHNVSUHGVWDYOMDQDGRPMHVWDN]DVPLVDRLYRWD
=DKYDOMXMXLVHNVXELWHPR]GUDYLMLVUHWQLMLPXGULMLLNUHDWLYQLML
UHSHWLWLYQDNXOWXUDUHSUHVLYQDMHUOMXGHSUHWYDUDXSRGDQLNHVOXEHQLNH
GUDYOMDQH
8VWDURVWLQHPDOMHSHXWMHKHRGRQHDNRMHRYMHNVQDJXVYRMHPODGRVWLXQLR
XGMHODNRMDQHVWDUH8VWDURVWLVHRYMHNSULMHVYHJDSRNDMH]DJULMHKHNRMH
QLMHQDSUDYLR
p8VYDNXLYRWQXGREXOD]LPRNDRSRHWQLFLLVWRJDQDPXWRPHQHGRVWDMH
LVNXVWYD
pLQLVHGDVHVHNVXDOQDHOMDODNRVSDMDVDVYDNRPMDNRPHPRFLMRPD
OMXEDYMHVDPRMHGQDRGHPRFLMD%XGXLGDYHLQDOMXGLVHNVXDOQXHOMX
SRLVWRYMHXMHVLGHMRPOMXEDYLRQLVHODNRGDGX]DYHVWLQD]DNOMXDNGDVH
PHXVREQRYROHDNRVHHOHIL]LNL
UHSHWLWLYQDNXOWXUDUHSUHVLYQDMHUOMXGHSUHWYDUDXSRGDQLNHVOXEHQLNH
GUDYOMDQH
8VWDURVWLQHPDOMHSHXWMHKHRGRQHDNRMHRYMHNVQDJXVYRMHPODGRVWLXQLR
XGMHODNRMDQHVWDUH8VWDURVWLVHRYMHNSULMHVYHJDSRNDMH]DJULMHKHNRMH
QLMHQDSUDYLR
p8VYDNXLYRWQXGREXOD]LPRNDRSRHWQLFLLVWRJDQDPXWRPHQHGRVWDMH
LVNXVWYD
pLQLVHGDVHVHNVXDOQDHOMDODNRVSDMDVDVYDNRPMDNRPHPRFLMRPD
OMXEDYMHVDPRMHGQDRGHPRFLMD%XGXLGDYHLQDOMXGLVHNVXDOQXHOMX
SRLVWRYMHXMHVLGHMRPOMXEDYLRQLVHODNRGDGX]DYHVWLQD]DNOMXDNGDVH
PHXVREQRYROHDNRVHHOHIL]LNL
(URVMHYHOLNLGHPRQDOMXEDYMHMHGQDYUVWDSULYMHVNDHURVDLOLVUHGVWYR]D
SRVWL]DYDQMHGRPLQDFLMH7DPRJGMHYODGDOMXEDYQHPDYROMH]DPR
(URWLNDMHSUHEURLYDQMHSUHSUHND1DML]D]RYQLMDLQDMSRSXODUQLMDSUHSUHNDMH
PRUDO
(URWLNDMHVRFLMDOL]LUDQDVHNVXDOQRVW
.DRPHXOMXGVNLRGQRVVHNVXDOQRVWOMXGH]EOLDYDNDRELDDQHVDPRNDR
VWYDUL%OLVNRVWVGUXJLPSRVWDMHXYMHWRPYODVWLWHVUHH
0RHOL]DJRYDUDQDPDVWXUEDFLMDXVDPRLQDGRPMHVWLWLVWYDUQRVWVHNVXDOQH
EOL]LQH"
3ULVLOQDHUHNFLMDQLMHPRJXD'RUDGRVWLXVHNVXGROD]LMHGLQRDNRMHIL]LND
LQWLPQRVWLVWRGREQRLOMXEDYQD
3UYRLMHGLQRQDHORVHNVXDOQHHWLNHJODVLWXLWHOMMHXYLMHNXNULYX
5D]ORJ]DRFUQMLYDQMHVHNVDQLMHVHNVVDPYHVODPDQMHOMXGVNHYROMH
6HNVXDOQDVORERGDQHGRYRGLGRVHNVXDOQHSRKOHSH
6DPRMHLVWLQVNDOMXEDYSRWSXQDSULHPXMHHURWVNRVMHGLQMHQHLVSXQMHQR
QMHQRX
6HNVMHNUHPHQQDNRMHPXSRNXDYDPR]DSDOLWLYDWUXOMXEDYL
6HNVXRSHQLMHNRPSOLFLUDQDNRQDVXPMHVWRNRPSOHNVDYRGHSRWUHEH
6HNVXDOQDHOMDWHL]DVWDSDQMHPDQLNDNRQLMHVDPRVHNVXDOQLDSHWLW
RVORERHQMHRGEROQHQDSHWRVWL0HXWLPVHNVXDOQXHOMXPRHLVWRWDNR
SRGVWLFDWLWMHVNREDRVDPOMHQRVWLHOMDGDVHRVYRMLLOLEXGHRVYRMHQWDWLQD
WHQMDGDVHSRYULMHGLLOLDNUD]RULWHOMXEDY
6HNVXDOQLDNWEH]OMXEDYLQLNDGQHSUHPRXMHSURYDOLMXL]PHXGYDOMXGVND
ELDRVLPWUHQXWQR
=DPQRJHVHNVSUHGVWDYOMDQDGRPMHVWDN]DVPLVDRLYRWD
=DKYDOMXMXLVHNVXELWHPR]GUDYLMLVUHWQLMLPXGULMLLNUHDWLYQLML
(URVMHYHOLNLGHPRQDOMXEDYMHMHGQDYUVWDSULYMHVNDHURVDLOLVUHGVWYR]D
SRVWL]DYDQMHGRPLQDFLMH7DPRJGMHYODGDOMXEDYQHPDYROMH]DPR
(URWLNDMHSUHEURLYDQMHSUHSUHND1DML]D]RYQLMDLQDMSRSXODUQLMDSUHSUHNDMH
PRUDO
(URWLNDMHVRFLMDOL]LUDQDVHNVXDOQRVW
.DRPHXOMXGVNLRGQRVVHNVXDOQRVWOMXGH]EOLDYDNDRELDDQHVDPRNDR
VWYDUL%OLVNRVWVGUXJLPSRVWDMHXYMHWRPYODVWLWHVUHH
0RHOL]DJRYDUDQDPDVWXUEDFLMDXVDPRLQDGRPMHVWLWLVWYDUQRVWVHNVXDOQH
EOL]LQH"
3ULVLOQDHUHNFLMDQLMHPRJXD'RUDGRVWLXVHNVXGROD]LMHGLQRDNRMHIL]LND
LQWLPQRVWLVWRGREQRLOMXEDYQD
3UYRLMHGLQRQDHORVHNVXDOQHHWLNHJODVLWXLWHOMMHXYLMHNXNULYX
5D]ORJ]DRFUQMLYDQMHVHNVDQLMHVHNVVDPYHVODPDQMHOMXGVNHYROMH
6HNVXDOQDVORERGDQHGRYRGLGRVHNVXDOQHSRKOHSH
6DPRMHLVWLQVNDOMXEDYSRWSXQDSULHPXMHHURWVNRVMHGLQMHQHLVSXQMHQR
QMHQRX
6HNVMHNUHPHQQDNRMHPXSRNXDYDPR]DSDOLWLYDWUXOMXEDYL
6HNVXRSHQLMHNRPSOLFLUDQDNRQDVXPMHVWRNRPSOHNVDYRGHSRWUHEH
6HNVXDOQDHOMDWHL]DVWDSDQMHPDQLNDNRQLMHVDPRVHNVXDOQLDSHWLW
RVORERHQMHRGEROQHQDSHWRVWL0HXWLPVHNVXDOQXHOMXPRHLVWRWDNR
SRGVWLFDWLWMHVNREDRVDPOMHQRVWLHOMDGDVHRVYRMLLOLEXGHRVYRMHQWDWLQD
WHQMDGDVHSRYULMHGLLOLDNUD]RULWHOMXEDY
6HNVXDOQLDNWEH]OMXEDYLQLNDGQHSUHPRXMHSURYDOLMXL]PHXGYDOMXGVND
ELDRVLPWUHQXWQR
=DPQRJHVHNVSUHGVWDYOMDQDGRPMHVWDN]DVPLVDRLYRWD
=DKYDOMXMXLVHNVXELWHPR]GUDYLMLVUHWQLMLPXGULMLLNUHDWLYQLML
UHSHWLWLYQDNXOWXUDUHSUHVLYQDMHUOMXGHSUHWYDUDXSRGDQLNHVOXEHQLNH
GUDYOMDQH
8VWDURVWLQHPDOMHSHXWMHKHRGRQHDNRMHRYMHNVQDJXVYRMHPODGRVWLXQLR
XGMHODNRMDQHVWDUH8VWDURVWLVHRYMHNSULMHVYHJDSRNDMH]DJULMHKHNRMH
QLMHQDSUDYLR
p8VYDNXLYRWQXGREXOD]LPRNDRSRHWQLFLLVWRJDQDPXWRPHQHGRVWDMH
LVNXVWYD
pLQLVHGDVHVHNVXDOQDHOMDODNRVSDMDVDVYDNRPMDNRPHPRFLMRPD
OMXEDYMHVDPRMHGQDRGHPRFLMD%XGXLGDYHLQDOMXGLVHNVXDOQXHOMX
SRLVWRYMHXMHVLGHMRPOMXEDYLRQLVHODNRGDGX]DYHVWLQD]DNOMXDNGDVH
PHXVREQRYROHDNRVHHOHIL]LNL
oRYMHNMHMHGLQROMXGVNRELHNRMH]QDGDHXPULMHWL=DWRPOMLYDQMHRYH
VSR]QDMHMHGLQDMHOMXGVNDGUDPD
RYMHNMHWDNRSUROD]DQGDDNLWDPRJGMHMHSRWSXQRQDLVWXVVYRMLP
RSVWDQNRPWDPRJGMHRQRVWDYOMDMHGLQLSUDYLXWLVDNRVYRMHPVWYDUQRP
SULVXVWYXXVMHDQMXLXGXLVYRMLKPLOLKLGUDJLKHWRDNVHLWDPRPRUD
XJDVLWLLH]QXWLLWRMRWDNREU]R
'RVDGDMHRYMHNPRUDRLYMHWLVPLVOLPDRVYRMRMVLJXUQRMRVREQRMVPUWL$
VDGDVHPRUDMRSRPLULWLLVPLVOLPDRPRJXRMSURSDVWLLWDYRJ
RYMHDQVWYD
.DGRYMHNRVMHDGDELEOLQMHJPRJODXGDULWLNDSWDMPXMHNDQGLGDWVPUWL
XYLMHNQHNDNRGUDJ
.DNROLMHXGQRYDWDVLWXDFLMDQDVVPUWQLND6YDWNRMHRYGMHXNUDWNRP
SRVMHWX1H]QD]DWRDOLNDGLNDGYMHUXMHGDWRRVMHD6JOHGLWD
VYDNRGQHYQRJLYRWDEH]GXEOMHJUD]PLOMDQMD]QDVHSDNRYMHNMHWX]D
GUXJHOMXGH8SUYRPUHGX]DRQHRGLMHJRVPMHKDLGREURELWLSRWSXQR]DYLVL
QMHJRYDYODVWLWDVUHDDRQGDL]DPQRJHQHSR]QDWHVLMRPQDVVXGELQRP
SRYH]XMHYODVWLWDSXSDQDYUSFDVXRVMHDQMD6YDNRJGDQDWDNREH]EURMSXWD
SRPLVOLPQDWRNDNRPRMYDQMVNLLXQXWDUQMLLYRWSRLYDQDUDGXVDGDQMLKL
YHXPUOLKOMXGLGDVHPRUDPQDSUHJQXWLLGDYDWLLVWRPPMHURPNDNRVDP
SULPDRLNDNRMRSULPDP
1HNROLNRVDPRJUXGD]HPOMHSRWUHEQRMHRYMHNXQHYLHQDQMLPDGDXLYD
DMRPXPDQMHWUHEDGDSRGQMLPDSRLYD
/MXGVNLMHLYRWSRSXWOHGHQMDNDYLGLPRVDPRPDQMLGLRVYMHVQRJDVNULYHQ
MHYHLGLRQHVYMHVQR
1HERMVHVPUWL
2QMHPXVXVYHUHNOLPLQXWRPXWQMH
2VPUWLNDNRMHJRUNDSRPLVDRQDWH
3RPLVDRQDVPUW]DJOXSOMXMH
3ULYLNDYDMVHQDVKYDDQMHGDQDVVHVPUWQLWDQHWLHMHUMHVYHGREURLORH
XRVMHDQMXDVPUWMHJXELWDNRVMHDMD6PUWVHGDNOHQHWLHQLLYLKQL
PUWYLKMHUVHQDSUYHQHRGQRVLDRQLKGUXJLKYLHQHPD
3XQDVXJUREOMDQH]DPMHQMLYLK
6PUWGROD]LVDPRMHGQRPQRRVMHDPRMHXVYDNRPWUHQXWNXVYRJLYRWD
6WUDKRGVPUWLJRULMHRGQMHVDPH6PUWLGHGYDNRUDND]DWRERP,VNRULVWL
SUHGQRVWLLYL
6PUWMHLVSUD]QDVWYDU
6PUWMHPLUSRPLVDRQDVPUWUHPHWLVYDNLPLU6PUWMHQHXVSMHKPHWDEROL]PD
GDQDVWDYLVYRMHFLNOXVH
oRYMHNMHMHGLQROMXGVNRELHNRMH]QDGDHXPULMHWL=DWRPOMLYDQMHRYH
VSR]QDMHMHGLQDMHOMXGVNDGUDPD
RYMHNMHWDNRSUROD]DQGDDNLWDPRJGMHMHSRWSXQRQDLVWXVVYRMLP
RSVWDQNRPWDPRJGMHRQRVWDYOMDMHGLQLSUDYLXWLVDNRVYRMHPVWYDUQRP
SULVXVWYXXVMHDQMXLXGXLVYRMLKPLOLKLGUDJLKHWRDNVHLWDPRPRUD
XJDVLWLLH]QXWLLWRMRWDNREU]R
'RVDGDMHRYMHNPRUDRLYMHWLVPLVOLPDRVYRMRMVLJXUQRMRVREQRMVPUWL$
VDGDVHPRUDMRSRPLULWLLVPLVOLPDRPRJXRMSURSDVWLLWDYRJ
RYMHDQVWYD
.DGRYMHNRVMHDGDELEOLQMHJPRJODXGDULWLNDSWDMPXMHNDQGLGDWVPUWL
XYLMHNQHNDNRGUDJ
.DNROLMHXGQRYDWDVLWXDFLMDQDVVPUWQLND6YDWNRMHRYGMHXNUDWNRP
SRVMHWX1H]QD]DWRDOLNDGLNDGYMHUXMHGDWRRVMHD6JOHGLWD
VYDNRGQHYQRJLYRWDEH]GXEOMHJUD]PLOMDQMD]QDVHSDNRYMHNMHWX]D
GUXJHOMXGH8SUYRPUHGX]DRQHRGLMHJRVPMHKDLGREURELWLSRWSXQR]DYLVL
QMHJRYDYODVWLWDVUHDDRQGDL]DPQRJHQHSR]QDWHVLMRPQDVVXGELQRP
SRYH]XMHYODVWLWDSXSDQDYUSFDVXRVMHDQMD6YDNRJGDQDWDNREH]EURMSXWD
SRPLVOLPQDWRNDNRPRMYDQMVNLLXQXWDUQMLLYRWSRLYDQDUDGXVDGDQMLKL
YHXPUOLKOMXGLGDVHPRUDPQDSUHJQXWLLGDYDWLLVWRPPMHURPNDNRVDP
SULPDRLNDNRMRSULPDP
1HNROLNRVDPRJUXGD]HPOMHSRWUHEQRMHRYMHNXQHYLHQDQMLPDGDXLYD
DMRPXPDQMHWUHEDGDSRGQMLPDSRLYD
/MXGVNLMHLYRWSRSXWOHGHQMDNDYLGLPRVDPRPDQMLGLRVYMHVQRJDVNULYHQ
MHYHLGLRQHVYMHVQR
1HERMVHVPUWL
2QMHPXVXVYHUHNOLPLQXWRPXWQMH
2VPUWLNDNRMHJRUNDSRPLVDRQDWH
3RPLVDRQDVPUW]DJOXSOMXMH
3ULYLNDYDMVHQDVKYDDQMHGDQDVVHVPUWQLWDQHWLHMHUMHVYHGREURLORH
XRVMHDQMXDVPUWMHJXELWDNRVMHDMD6PUWVHGDNOHQHWLHQLLYLKQL
PUWYLKMHUVHQDSUYHQHRGQRVLDRQLKGUXJLKYLHQHPD
3XQDVXJUREOMDQH]DPMHQMLYLK
6PUWGROD]LVDPRMHGQRPQRRVMHDPRMHXVYDNRPWUHQXWNXVYRJLYRWD
6WUDKRGVPUWLJRULMHRGQMHVDPH6PUWLGHGYDNRUDND]DWRERP,VNRULVWL
SUHGQRVWLLYL
6PUWMHLVSUD]QDVWYDU
6PUWMHPLUSRPLVDRQDVPUWUHPHWLVYDNLPLU6PUWMHQHXVSMHKPHWDEROL]PD
GDQDVWDYLVYRMHFLNOXVH
oRYMHNMHMHGLQROMXGVNRELHNRMH]QDGDHXPULMHWL=DWRPOMLYDQMHRYH
VSR]QDMHMHGLQDMHOMXGVNDGUDPD
RYMHNMHWDNRSUROD]DQGDDNLWDPRJGMHMHSRWSXQRQDLVWXVVYRMLP
RSVWDQNRPWDPRJGMHRQRVWDYOMDMHGLQLSUDYLXWLVDNRVYRMHPVWYDUQRP
SULVXVWYXXVMHDQMXLXGXLVYRMLKPLOLKLGUDJLKHWRDNVHLWDPRPRUD
XJDVLWLLH]QXWLLWRMRWDNREU]R
'RVDGDMHRYMHNPRUDRLYMHWLVPLVOLPDRVYRMRMVLJXUQRMRVREQRMVPUWL$
VDGDVHPRUDMRSRPLULWLLVPLVOLPDRPRJXRMSURSDVWLLWDYRJ
RYMHDQVWYD
.DGRYMHNRVMHDGDELEOLQMHJPRJODXGDULWLNDSWDMPXMHNDQGLGDWVPUWL
XYLMHNQHNDNRGUDJ
.DNROLMHXGQRYDWDVLWXDFLMDQDVVPUWQLND6YDWNRMHRYGMHXNUDWNRP
SRVMHWX1H]QD]DWRDOLNDGLNDGYMHUXMHGDWRRVMHD6JOHGLWD
VYDNRGQHYQRJLYRWDEH]GXEOMHJUD]PLOMDQMD]QDVHSDNRYMHNMHWX]D
GUXJHOMXGH8SUYRPUHGX]DRQHRGLMHJRVPMHKDLGREURELWLSRWSXQR]DYLVL
QMHJRYDYODVWLWDVUHDDRQGDL]DPQRJHQHSR]QDWHVLMRPQDVVXGELQRP
SRYH]XMHYODVWLWDSXSDQDYUSFDVXRVMHDQMD6YDNRJGDQDWDNREH]EURMSXWD
SRPLVOLPQDWRNDNRPRMYDQMVNLLXQXWDUQMLLYRWSRLYDQDUDGXVDGDQMLKL
YHXPUOLKOMXGLGDVHPRUDPQDSUHJQXWLLGDYDWLLVWRPPMHURPNDNRVDP
SULPDRLNDNRMRSULPDP
1HNROLNRVDPRJUXGD]HPOMHSRWUHEQRMHRYMHNXQHYLHQDQMLPDGDXLYD
DMRPXPDQMHWUHEDGDSRGQMLPDSRLYD
/MXGVNLMHLYRWSRSXWOHGHQMDNDYLGLPRVDPRPDQMLGLRVYMHVQRJDVNULYHQ
MHYHLGLRQHVYMHVQR
1HERMVHVPUWL
2QMHPXVXVYHUHNOLPLQXWRPXWQMH
2VPUWLNDNRMHJRUNDSRPLVDRQDWH
3RPLVDRQDVPUW]DJOXSOMXMH
3ULYLNDYDMVHQDVKYDDQMHGDQDVVHVPUWQLWDQHWLHMHUMHVYHGREURLORH
XRVMHDQMXDVPUWMHJXELWDNRVMHDMD6PUWVHGDNOHQHWLHQLLYLKQL
PUWYLKMHUVHQDSUYHQHRGQRVLDRQLKGUXJLKYLHQHPD
3XQDVXJUREOMDQH]DPMHQMLYLK
6PUWGROD]LVDPRMHGQRPQRRVMHDPRMHXVYDNRPWUHQXWNXVYRJLYRWD
6WUDKRGVPUWLJRULMHRGQMHVDPH6PUWLGHGYDNRUDND]DWRERP,VNRULVWL
SUHGQRVWLLYL
6PUWMHLVSUD]QDVWYDU
6PUWMHPLUSRPLVDRQDVPUWUHPHWLVYDNLPLU6PUWMHQHXVSMHKPHWDEROL]PD
GDQDVWDYLVYRMHFLNOXVH
oRYMHNMHMHGLQROMXGVNRELHNRMH]QDGDHXPULMHWL=DWRPOMLYDQMHRYH
VSR]QDMHMHGLQDMHOMXGVNDGUDPD
RYMHNMHWDNRSUROD]DQGDDNLWDPRJGMHMHSRWSXQRQDLVWXVVYRMLP
RSVWDQNRPWDPRJGMHRQRVWDYOMDMHGLQLSUDYLXWLVDNRVYRMHPVWYDUQRP
SULVXVWYXXVMHDQMXLXGXLVYRMLKPLOLKLGUDJLKHWRDNVHLWDPRPRUD
XJDVLWLLH]QXWLLWRMRWDNREU]R
'RVDGDMHRYMHNPRUDRLYMHWLVPLVOLPDRVYRMRMVLJXUQRMRVREQRMVPUWL$
VDGDVHPRUDMRSRPLULWLLVPLVOLPDRPRJXRMSURSDVWLLWDYRJ
RYMHDQVWYD
.DGRYMHNRVMHDGDELEOLQMHJPRJODXGDULWLNDSWDMPXMHNDQGLGDWVPUWL
XYLMHNQHNDNRGUDJ
.DNROLMHXGQRYDWDVLWXDFLMDQDVVPUWQLND6YDWNRMHRYGMHXNUDWNRP
SRVMHWX1H]QD]DWRDOLNDGLNDGYMHUXMHGDWRRVMHD6JOHGLWD
VYDNRGQHYQRJLYRWDEH]GXEOMHJUD]PLOMDQMD]QDVHSDNRYMHNMHWX]D
GUXJHOMXGH8SUYRPUHGX]DRQHRGLMHJRVPMHKDLGREURELWLSRWSXQR]DYLVL
QMHJRYDYODVWLWDVUHDDRQGDL]DPQRJHQHSR]QDWHVLMRPQDVVXGELQRP
SRYH]XMHYODVWLWDSXSDQDYUSFDVXRVMHDQMD6YDNRJGDQDWDNREH]EURMSXWD
SRPLVOLPQDWRNDNRPRMYDQMVNLLXQXWDUQMLLYRWSRLYDQDUDGXVDGDQMLKL
YHXPUOLKOMXGLGDVHPRUDPQDSUHJQXWLLGDYDWLLVWRPPMHURPNDNRVDP
SULPDRLNDNRMRSULPDP
1HNROLNRVDPRJUXGD]HPOMHSRWUHEQRMHRYMHNXQHYLHQDQMLPDGDXLYD
DMRPXPDQMHWUHEDGDSRGQMLPDSRLYD
/MXGVNLMHLYRWSRSXWOHGHQMDNDYLGLPRVDPRPDQMLGLRVYMHVQRJDVNULYHQ
MHYHLGLRQHVYMHVQR
1HERMVHVPUWL
2QMHPXVXVYHUHNOLPLQXWRPXWQMH
2VPUWLNDNRMHJRUNDSRPLVDRQDWH
3RPLVDRQDVPUW]DJOXSOMXMH
3ULYLNDYDMVHQDVKYDDQMHGDQDVVHVPUWQLWDQHWLHMHUMHVYHGREURLORH
XRVMHDQMXDVPUWMHJXELWDNRVMHDMD6PUWVHGDNOHQHWLHQLLYLKQL
PUWYLKMHUVHQDSUYHQHRGQRVLDRQLKGUXJLKYLHQHPD
3XQDVXJUREOMDQH]DPMHQMLYLK
6PUWGROD]LVDPRMHGQRPQRRVMHDPRMHXVYDNRPWUHQXWNXVYRJLYRWD
6WUDKRGVPUWLJRULMHRGQMHVDPH6PUWLGHGYDNRUDND]DWRERP,VNRULVWL
SUHGQRVWLLYL
6PUWMHLVSUD]QDVWYDU
6PUWMHPLUSRPLVDRQDVPUWUHPHWLVYDNLPLU6PUWMHQHXVSMHKPHWDEROL]PD
GDQDVWDYLVYRMHFLNOXVH
6PUWMHSUHPDQDPDRNUHQXWDVWUDQDRQRJMHGLQVWYDLMDVHGUXJDVWUDQD
QD]LYDXVNUVQXH
6PUWMHVDQEH]VQRYD
6PUWMH]DGQMLUD]ORJ
6WUDKRGVPUWLMHQHUD]XPDQ
6YLVPRPLNDQGLGDWLVPUWL
6YLVPRVHPLURGLOLVNOLFDPDVPUWLNRMHVHKUDQHQHNLPXQXWDUQMLP]ORP
7DMQDRYMHMHJLYRWDQLMHXWRPHGDVDPRLYLYHXWRPH]DWRLYL
7HQMD]DVPUXMHXURHQDRYMHNX
7NRVHERMLVPUWLSURSXVWLRMHLYRW8PLUDQMHMHJDHQMHVYMHWLOMNHXRVYLWD
QHJDHQMHVXQFD
%2/(67,='5$9/-(
]GUDYOMHEROHVWOLMHQLNGLMDJQR]DSVLKRDQDOL]DOLMHNRYLQRUPDOQRVW
GLMHWD
RYMHNMHRGXYLMHNELRGXHYQREROHVWDQ0QRJHYMHUHLGUXWYDVPDWUDOHVX
p
GXHYQHVPHWQMHQHNLPREOLNRPRSVMHGQXWRVWLGREULPLOL]OLPERJRYLPD7R
MHQHNDG]QDLORGDMHGXHYQDEROHVWERMHQDGDKQXHWRMHSUHGVWDYOMDOR
YHOLNXDVW0RQLSURURFLX*UNRML5LPXNRULVWLOLVXVHUHGRYQLFDPDNRMH
VXPRJOHSDGDWLXVWDQMH]DQHVHQRVWLLSULWRPHGDYDOHXGQHLWHNR
UD]XPOMLYHQDMDYH
.DGDELVHVYRP]GUDYOMXPRJOLUDGRYDWLVDPRXSRODWROLNRNROLNR]ERJ
VYDNHEROHVWLWXJXMHPRLEULQHPRVHELOLELVPREHVNUDMQRVUHWQL
WRELVYHRYMHNGDR]DVYRMH]GUDYOMH
p%ROHVWQDNRQMXGROD]LDQDSXXRGOD]L
6YDNDEROHVWLPDVPLVOD$NRQHNRULVWLRQRPHNRMLRGQMHEROXMHRQGD
NRULVWLRQRPHNRMLMHOLMHL
5DQDNRMDVHNULMHVSRURLWHNR]DFMHOMXMH
p-DGDQRYMHNMHRQDMNRMLMHRYLVDQRSRPRLOLMHQLND
/LMHQLFLQDPSUDWDMXVYDNLQDLQLYOMHQMDNRMLQDVGRYRGLXQMLKRYX
HNDRQLFX
/LMHQLNPRHSRPRLNRGEROHVWLDOLQHPRHSRSUDYLWLQHLMXVXGELQX
0HGLFLQDMH]DRQRJDNRMLMHSRWUHEXMHWDMQDJRWRYRVDUROLMDPDSRYH]DQD
XPMHWQRVW1DWRPYMHURYDQMXWHPHOMLVHGREDUGLRQMH]LQHVQDJH
pRYMHNMHRGXYLMHNELRGXHYQREROHVWDQ0QRJHYMHUHLGUXWYDVPDWUDOHVX
GXHYQHVPHWQMHQHNLPREOLNRPRSVMHGQXWRVWLGREULPLOL]OLPERJRYLPD7R
MHQHNDG]QDLORGDMHGXHYQDEROHVWERMHQDGDKQXHWRMHSUHGVWDYOMDOR
YHOLNXDVW0RQLSURURFLX*UNRML5LPXNRULVWLOLVXVHUHGRYQLFDPDNRMH
VXPRJOHSDGDWLXVWDQMH]DQHVHQRVWLLSULWRPHGDYDOHXGQHLWHNR
UD]XPOMLYHQDMDYH
.DGDELVHVYRP]GUDYOMXPRJOLUDGRYDWLVDPRXSRODWROLNRNROLNR]ERJ
VYDNHEROHVWLWXJXMHPRLEULQHPRVHELOLELVPREHVNUDMQRVUHWQL
WRELVYHRYMHNGDR]DVYRMH]GUDYOMH
p%ROHVWQDNRQMXGROD]LDQDSXXRGOD]L
6YDNDEROHVWLPDVPLVOD$NRQHNRULVWLRQRPHNRMLRGQMHEROXMHRQGD
NRULVWLRQRPHNRMLMHOLMHL
5DQDNRMDVHNULMHVSRURLWHNR]DFMHOMXMH
p-DGDQRYMHNMHRQDMNRMLMHRYLVDQRSRPRLOLMHQLND
/LMHQLFLQDPSUDWDMXVYDNLQDLQLYOMHQMDNRMLQDVGRYRGLXQMLKRYX
HNDRQLFX
/LMHQLNPRHSRPRLNRGEROHVWLDOLQHPRHSRSUDYLWLQHLMXVXGELQX
0HGLFLQDMH]DRQRJDNRMLMHSRWUHEXMHWDMQDJRWRYRVDUROLMDPDSRYH]DQD
XPMHWQRVW1DWRPYMHURYDQMXWHPHOMLVHGREDUGLRQMH]LQHVQDJH
]GUDYOMHEROHVWOLMHQLNGLMDJQR]DSVLKRDQDOL]DOLMHNRYLQRUPDOQRVW
GLMHWD
%2/(67,='5$9/-(
6YLVPRVHPLURGLOLVNOLFDPDVPUWLNRMHVHKUDQHQHNLPXQXWDUQMLP]ORP
7DMQDRYMHMHJLYRWDQLMHXWRPHGDVDPRLYLYHXWRPH]DWRLYL
7HQMD]DVPUXMHXURHQDRYMHNX
7NRVHERMLVPUWLSURSXVWLRMHLYRW8PLUDQMHMHJDHQMHVYMHWLOMNHXRVYLWD
QHJDHQMHVXQFD
6PUWMHSUHPDQDPDRNUHQXWDVWUDQDRQRJMHGLQVWYDLMDVHGUXJDVWUDQD
QD]LYDXVNUVQXH
6PUWMHVDQEH]VQRYD
6PUWMH]DGQMLUD]ORJ
6WUDKRGVPUWLMHQHUD]XPDQ
YLVPRPLNDQGLGDWLVPUWL
6
6PUWMHSUHPDQDPDRNUHQXWDVWUDQDRQRJMHGLQVWYDLMDVHGUXJDVWUDQD
QD]LYDXVNUVQXH
6PUWMHVDQEH]VQRYD
6PUWMH]DGQMLUD]ORJ
6WUDKRGVPUWLMHQHUD]XPDQ
6YLVPRPLNDQGLGDWLVPUWL
6YLVPRVHPLURGLOLVNOLFDPDVPUWLNRMHVHKUDQHQHNLPXQXWDUQMLP]ORP
7DMQDRYMHMHJLYRWDQLMHXWRPHGDVDPRLYLYHXWRPH]DWRLYL
7HQMD]DVPUXMHXURHQDRYMHNX
7NRVHERMLVPUWLSURSXVWLRMHLYRW8PLUDQMHMHJDHQMHVYMHWLOMNHXRVYLWD
QHJDHQMHVXQFD
%2/(67,='5$9/-(
]GUDYOMHEROHVWOLMHQLNGLMDJQR]DSVLKRDQDOL]DOLMHNRYLQRUPDOQRVW
GLMHWD
RYMHNMHRGXYLMHNELRGXHYQREROHVWDQ0QRJHYMHUHLGUXWYDVPDWUDOHVX
p
GXHYQHVPHWQMHQHNLPREOLNRPRSVMHGQXWRVWLGREULPLOL]OLPERJRYLPD7R
MHQHNDG]QDLORGDMHGXHYQDEROHVWERMHQDGDKQXHWRMHSUHGVWDYOMDOR
YHOLNXDVW0RQLSURURFLX*UNRML5LPXNRULVWLOLVXVHUHGRYQLFDPDNRMH
VXPRJOHSDGDWLXVWDQMH]DQHVHQRVWLLSULWRPHGDYDOHXGQHLWHNR
UD]XPOMLYHQDMDYH
.DGDELVHVYRP]GUDYOMXPRJOLUDGRYDWLVDPRXSRODWROLNRNROLNR]ERJ
VYDNHEROHVWLWXJXMHPRLEULQHPRVHELOLELVPREHVNUDMQRVUHWQL
WRELVYHRYMHNGDR]DVYRMH]GUDYOMH
p%ROHVWQDNRQMXGROD]LDQDSXXRGOD]L
6YDNDEROHVWLPDVPLVOD$NRQHNRULVWLRQRPHNRMLRGQMHEROXMHRQGD
NRULVWLRQRPHNRMLMHOLMHL
5DQDNRMDVHNULMHVSRURLWHNR]DFMHOMXMH
p-DGDQRYMHNMHRQDMNRMLMHRYLVDQRSRPRLOLMHQLND
/LMHQLFLQDPSUDWDMXVYDNLQDLQLYOMHQMDNRMLQDVGRYRGLXQMLKRYX
HNDRQLFX
/LMHQLNPRHSRPRLNRGEROHVWLDOLQHPRHSRSUDYLWLQHLMXVXGELQX
0HGLFLQDMH]DRQRJDNRMLMHSRWUHEXMHWDMQDJRWRYRVDUROLMDPDSRYH]DQD
XPMHWQRVW1DWRPYMHURYDQMXWHPHOMLVHGREDUGLRQMH]LQHVQDJH
pRYMHNMHRGXYLMHNELRGXHYQREROHVWDQ0QRJHYMHUHLGUXWYDVPDWUDOHVX
GXHYQHVPHWQMHQHNLPREOLNRPRSVMHGQXWRVWLGREULPLOL]OLPERJRYLPD7R
MHQHNDG]QDLORGDMHGXHYQDEROHVWERMHQDGDKQXHWRMHSUHGVWDYOMDOR
YHOLNXDVW0RQLSURURFLX*UNRML5LPXNRULVWLOLVXVHUHGRYQLFDPDNRMH
VXPRJOHSDGDWLXVWDQMH]DQHVHQRVWLLSULWRPHGDYDOHXGQHLWHNR
UD]XPOMLYHQDMDYH
.DGDELVHVYRP]GUDYOMXPRJOLUDGRYDWLVDPRXSRODWROLNRNROLNR]ERJ
VYDNHEROHVWLWXJXMHPRLEULQHPRVHELOLELVPREHVNUDMQRVUHWQL
WRELVYHRYMHNGDR]DVYRMH]GUDYOMH
p%ROHVWQDNRQMXGROD]LDQDSXXRGOD]L
6YDNDEROHVWLPDVPLVOD$NRQHNRULVWLRQRPHNRMLRGQMHEROXMHRQGD
NRULVWLRQRPHNRMLMHOLMHL
5DQDNRMDVHNULMHVSRURLWHNR]DFMHOMXMH
p-DGDQRYMHNMHRQDMNRMLMHRYLVDQRSRPRLOLMHQLND
/LMHQLFLQDPSUDWDMXVYDNLQDLQLYOMHQMDNRMLQDVGRYRGLXQMLKRYX
HNDRQLFX
/LMHQLNPRHSRPRLNRGEROHVWLDOLQHPRHSRSUDYLWLQHLMXVXGELQX
0HGLFLQDMH]DRQRJDNRMLMHSRWUHEXMHWDMQDJRWRYRVDUROLMDPDSRYH]DQD
XPMHWQRVW1DWRPYMHURYDQMXWHPHOMLVHGREDUGLRQMH]LQHVQDJH
]GUDYOMHEROHVWOLMHQLNGLMDJQR]DSVLKRDQDOL]DOLMHNRYLQRUPDOQRVW
GLMHWD
%2/(67,='5$9/-(
6YLVPRVHPLURGLOLVNOLFDPDVPUWLNRMHVHKUDQHQHNLPXQXWDUQMLP]ORP
7DMQDRYMHMHJLYRWDQLMHXWRPHGDVDPRLYLYHXWRPH]DWRLYL
7HQMD]DVPUXMHXURHQDRYMHNX
7NRVHERMLVPUWLSURSXVWLRMHLYRW8PLUDQMHMHJDHQMHVYMHWLOMNHXRVYLWD
QHJDHQMHVXQFD
6PUWMHSUHPDQDPDRNUHQXWDVWUDQDRQRJMHGLQVWYDLMDVHGUXJDVWUDQD
QD]LYDXVNUVQXH
6PUWMHVDQEH]VQRYD
6PUWMH]DGQMLUD]ORJ
6WUDKRGVPUWLMHQHUD]XPDQ
YLVPRPLNDQGLGDWLVPUWL
6
7ULGHVHWLQHOLMHLPHGLFLQDDVHGDPGHVHWLQDGLMHWD
p-HGQDRGQDMUDVSURVWUDQMHQLMLKEROHVWLMHGLMDJQR]D
p3VLKRDQDOL]DMHRQDEROHVWLMRPVHWHUDSLMRPVPDWUD3VLKRDQDOL]DRYMHN
SRVOLMHQHVKYDDVYRMHSUREOHPHEROMHDOL]QD]DWR
p/LMHNRYLVXVSRULMLQHJR]OD
7NRMHQDNUDMXQRUPDODQRNRQDV"
6YLVPRPLSRPDORXGDUHQL
o'DQNDGD]DSRLQMHYHLQDGLMHWDMHVXWUD
MHFDVXRYMHNRYDNULOD
'
'MHFDVXQDGHNRMHVHJXEHLVWUDKRYLNRMLKVHQLNDGDQHPRHRVORERGLWL
'MHFDWRVXQDLVXWUDQMLVXFL
'MHFLVHGDMHSUHYLHVXYLHUDQR2QDVX]DVLHQD]DEDYDPDXLQMHQL
QHRVMHWOMLYLPSUHPDVYLPUDGRVWLPDVLWLVXVYLMHWDSULMHQHJRWRSRVWDQX
SXQROMHWQL
'MHFXLVDWRYHQHVPLMHPRVWDOQRQDYLMDWL3RQHNDGLKWUHEDSXVWLWLGD
LGX
'RNVPRPODGLVYRMHGXHMDDPRQDGRPVQDJDNRMXWDNRVWMHHPR
RPRJXXMHQDPGDNDVQLMHSRGQHVHPRRDMDYDQMH
)DQWD]LMDMH]DGMHFXRUXHNRMLPVHKYDWDMXXNRWDFVPQRJLPWHNRDPD
HVWR]DPMHQMXMXXORJHNDGVXQHVLJXUQLLOLNDGLKMHVWUDK
/MXGLVXVDPRGMHFDYHHJUDVWD
22%,7(/-,
RYMHNRYLQDMVWURLVXFLVXQMHJRYDGMHFD
p
'LMHWHNRMHMRQHPDVPLVOD]DUHGSDWL]ERJRSVMHGQXWRVWLRGUDVOLK]DUHGRP
'MHFDLEXGDOHQH]QDMXODJDWL
'MHFDNRMDVHQHYROHSRVWDMXRGUDVOLNRMLQHYROH'MHFDQDOD]HVYHX
QLHPXDOMXGLQLWDXVYHPX
'MHFDQLVXURHQD]ERJWRJDGDPLEXGHPRVUHWQL1DDVHUDGRVWWUHED
VDVWRMDWLXWRPXGDLPMHGREURQD]HPOMLLGDLVSXQHVYRMLYRW
'MHFDSUYRYROHVYRMHURGLWHOMH1DNRQQHNRJYUHPHQDGRQRVHVYRMVXGR
QMLPD$ULMHWNRLPSUDWDMXDNRXRSH
GMHFDRELWHOMRWDFURGLWHOMLHQDPDMND
GMHFDRELWHOMRWDFURGLWHOMLHQDPDMND
pRYMHNRYLQDMVWURLVXFLVXQMHJRYDGMHFD
'LMHWHNRMHMRQHPDVPLVOD]DUHGSDWL]ERJRSVMHGQXWRVWLRGUDVOLK]DUHGRP
'MHFDLEXGDOHQH]QDMXODJDWL
'MHFDNRMDVHQHYROHSRVWDMXRGUDVOLNRMLQHYROH'MHFDQDOD]HVYHX
QLHPXDOMXGLQLWDXVYHPX
'MHFDQLVXURHQD]ERJWRJDGDPLEXGHPRVUHWQL1DDVHUDGRVWWUHED
VDVWRMDWLXWRPXGDLPMHGREURQD]HPOMLLGDLVSXQHVYRMLYRW
'MHFDSUYRYROHVYRMHURGLWHOMH1DNRQQHNRJYUHPHQDGRQRVHVYRMVXGR
QMLPD$ULMHWNRLPSUDWDMXDNRXRSH
22%,7(/-,
'MHFDVXRYMHNRYDNULOD
'MHFDVXQDGHNRMHVHJXEHLVWUDKRYLNRMLKVHQLNDGDQHPRHRVORERGLWL
'MHFDWRVXQDLVXWUDQMLVXFL
'MHFLVHGDMHSUHYLHVXYLHUDQR2QDVX]DVLHQD]DEDYDPDXLQMHQL
QHRVMHWOMLYLPSUHPDVYLPUDGRVWLPDVLWLVXVYLMHWDSULMHQHJRWRSRVWDQX
SXQROMHWQL
'MHFXLVDWRYHQHVPLMHPRVWDOQRQDYLMDWL3RQHNDGLKWUHEDSXVWLWLGD
LGX
'RNVPRPODGLVYRMHGXHMDDPRQDGRPVQDJDNRMXWDNRVWMHHPR
RPRJXXMHQDPGDNDVQLMHSRGQHVHPRRDMDYDQMH
)DQWD]LMDMH]DGMHFXRUXHNRMLPVHKYDWDMXXNRWDFVPQRJLPWHNRDPD
HVWR]DPMHQMXMXXORJHNDGVXQHVLJXUQLLOLNDGLKMHVWUDK
MXGLVXVDPRGMHFDYHHJUDVWD
/
ULGHVHWLQHOLMHLPHGLFLQDDVHGDPGHVHWLQDGLMHWD
7
p-HGQDRGQDMUDVSURVWUDQMHQLMLKEROHVWLMHGLMDJQR]D
p3VLKRDQDOL]DMHRQDEROHVWLMRPVHWHUDSLMRPVPDWUD3VLKRDQDOL]DRYMHN
SRVOLMHQHVKYDDVYRMHSUREOHPHEROMHDOL]QD]DWR
p/LMHNRYLVXVSRULMLQHJR]OD
7NRMHQDNUDMXQRUPDODQRNRQDV"
6YLVPRPLSRPDORXGDUHQL
o'DQNDGD]DSRLQMHYHLQDGLMHWDMHVXWUD
7ULGHVHWLQHOLMHLPHGLFLQDDVHGDPGHVHWLQDGLMHWD
p-HGQDRGQDMUDVSURVWUDQMHQLMLKEROHVWLMHGLMDJQR]D
p3VLKRDQDOL]DMHRQDEROHVWLMRPVHWHUDSLMRPVPDWUD3VLKRDQDOL]DRYMHN
SRVOLMHQHVKYDDVYRMHSUREOHPHEROMHDOL]QD]DWR
p/LMHNRYLVXVSRULMLQHJR]OD
7NRMHQDNUDMXQRUPDODQRNRQDV"
6YLVPRPLSRPDORXGDUHQL
o'DQNDGD]DSRLQMHYHLQDGLMHWDMHVXWUD
'MHFDVXRYMHNRYDNULOD
'MHFDVXQDGHNRMHVHJXEHLVWUDKRYLNRMLKVHQLNDGDQHPRHRVORERGLWL
'MHFDWRVXQDLVXWUDQMLVXFL
'MHFLVHGDMHSUHYLHVXYLHUDQR2QDVX]DVLHQD]DEDYDPDXLQMHQL
QHRVMHWOMLYLPSUHPDVYLPUDGRVWLPDVLWLVXVYLMHWDSULMHQHJRWRSRVWDQX
SXQROMHWQL
'MHFXLVDWRYHQHVPLMHPRVWDOQRQDYLMDWL3RQHNDGLKWUHEDSXVWLWLGD
LGX
'RNVPRPODGLVYRMHGXHMDDPRQDGRPVQDJDNRMXWDNRVWMHHPR
RPRJXXMHQDPGDNDVQLMHSRGQHVHPRRDMDYDQMH
)DQWD]LMDMH]DGMHFXRUXHNRMLPVHKYDWDMXXNRWDFVPQRJLPWHNRDPD
HVWR]DPMHQMXMXXORJHNDGVXQHVLJXUQLLOLNDGLKMHVWUDK
/MXGLVXVDPRGMHFDYHHJUDVWD
22%,7(/-,
RYMHNRYLQDMVWURLVXFLVXQMHJRYDGMHFD
p
'LMHWHNRMHMRQHPDVPLVOD]DUHGSDWL]ERJRSVMHGQXWRVWLRGUDVOLK]DUHGRP
'MHFDLEXGDOHQH]QDMXODJDWL
'MHFDNRMDVHQHYROHSRVWDMXRGUDVOLNRMLQHYROH'MHFDQDOD]HVYHX
QLHPXDOMXGLQLWDXVYHPX
'MHFDQLVXURHQD]ERJWRJDGDPLEXGHPRVUHWQL1DDVHUDGRVWWUHED
VDVWRMDWLXWRPXGDLPMHGREURQD]HPOMLLGDLVSXQHVYRMLYRW
'MHFDSUYRYROHVYRMHURGLWHOMH1DNRQQHNRJYUHPHQDGRQRVHVYRMVXGR
QMLPD$ULMHWNRLPSUDWDMXDNRXRSH
GMHFDRELWHOMRWDFURGLWHOMLHQDPDMND
GMHFDRELWHOMRWDFURGLWHOMLHQDPDMND
pRYMHNRYLQDMVWURLVXFLVXQMHJRYDGMHFD
'LMHWHNRMHMRQHPDVPLVOD]DUHGSDWL]ERJRSVMHGQXWRVWLRGUDVOLK]DUHGRP
'MHFDLEXGDOHQH]QDMXODJDWL
'MHFDNRMDVHQHYROHSRVWDMXRGUDVOLNRMLQHYROH'MHFDQDOD]HVYHX
QLHPXDOMXGLQLWDXVYHPX
'MHFDQLVXURHQD]ERJWRJDGDPLEXGHPRVUHWQL1DDVHUDGRVWWUHED
VDVWRMDWLXWRPXGDLPMHGREURQD]HPOMLLGDLVSXQHVYRMLYRW
'MHFDSUYRYROHVYRMHURGLWHOMH1DNRQQHNRJYUHPHQDGRQRVHVYRMVXGR
QMLPD$ULMHWNRLPSUDWDMXDNRXRSH
22%,7(/-,
'MHFDVXRYMHNRYDNULOD
'MHFDVXQDGHNRMHVHJXEHLVWUDKRYLNRMLKVHQLNDGDQHPRHRVORERGLWL
'MHFDWRVXQDLVXWUDQMLVXFL
'MHFLVHGDMHSUHYLHVXYLHUDQR2QDVX]DVLHQD]DEDYDPDXLQMHQL
QHRVMHWOMLYLPSUHPDVYLPUDGRVWLPDVLWLVXVYLMHWDSULMHQHJRWRSRVWDQX
SXQROMHWQL
'MHFXLVDWRYHQHVPLMHPRVWDOQRQDYLMDWL3RQHNDGLKWUHEDSXVWLWLGD
LGX
'RNVPRPODGLVYRMHGXHMDDPRQDGRPVQDJDNRMXWDNRVWMHHPR
RPRJXXMHQDPGDNDVQLMHSRGQHVHPRRDMDYDQMH
)DQWD]LMDMH]DGMHFXRUXHNRMLPVHKYDWDMXXNRWDFVPQRJLPWHNRDPD
HVWR]DPMHQMXMXXORJHNDGVXQHVLJXUQLLOLNDGLKMHVWUDK
MXGLVXVDPRGMHFDYHHJUDVWD
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7ULGHVHWLQHOLMHLPHGLFLQDDVHGDPGHVHWLQDGLMHWD
-HGQDRGQDMUDVSURVWUDQMHQLMLKEROHVWLMHGLMDJQR]D
p
p3VLKRDQDOL]DMHRQDEROHVWLMRPVHWHUDSLMRPVPDWUD3VLKRDQDOL]DRYMHN
SRVOLMHQHVKYDDVYRMHSUREOHPHEROMHDOL]QD]DWR
p/LMHNRYLVXVSRULMLQHJR]OD
7NRMHQDNUDMXQRUPDODQRNRQDV"
6YLVPRPLSRPDORXGDUHQL
o'DQNDGD]DSRLQMHYHLQDGLMHWDMHVXWUD
0LVOLPGDVHQDDPODGHXNRODPD]DJOXSOMXMH7DPRQHXMXLQHYLGH
QLWDVWYDUQRJD
0ODGHMHQDGDGUDYH
0ODGHMHRGXHYOMHQDNDGDMRMQHWNRNDHGDVHVYLMHWPRHXLQLWLOLMHSLPL
SUDYHGQLP1RWRMHLOX]LMD7NRPODGHLNDHGDVWYDULGULSRGNRQWURORP
YDUDMX1LWNRQHPRHGUDWLSRGNRQWURORPGUXJHOMXGHLQMLKRYHHOMH
0ODGHMHXQDWRVYRMRMGUVNRVWLVUDPHOMLYLMDDVWDULOMXGLXQDWRVYRP
GRVWRMDQVWYXGUVNLMLQHJRWRVHPLVOL
0ODGLPLVOHGDMHVYDNDDQDUKLMDYHSRVHELGREUD
0ODGLQHPDMX]DGDXSUDYGDWLQDVVYRMHSUHWKRGQLNHYHSURELWLVHL
RVORERGLWLVHVYHJDVWDURJDOLMHQRJDRPHWDMXHJD
0ODGRVWMHQHWRMDNRYULMHGQRVDPRWRRYMHNQH]QDNDGDMHPODG
0ODGRVWMHSLMDQVWYREH]YLQD
0ODGRVWVHQHRVYUHQDSRVOMHGLFHXWRPHMHQMH]LQDSUHGQRVW
0ODGRVWHOLGDMRMVH]DSRYLMHGDNDNRELLPDODPRJXQRVWGDVHQH
SRNRUDYD
0XGURVWPODGRVWLMHSULMHVYHJDXVSRVREQRVWLGDL]UD]LQRYHSUREOHPHL
SUHREOLNXMHSRVWRMHHPRGHOHYMHURYDQMDLQWHOLJHQWQRPGRPLOMDWRX
1DMYHLRYMHNRVWDMHXYLMHNGLMHWH
1HSRVWRMLSUREOHPDWLQRGLMHWHYHVDPRSUREOHPDWLQLURGLWHOML
1LMHGDQSDPHWDQRYMHNQLMHHOLRELWLPODL1LWDQDGMHFXQHGMHOXMHVODELMH
RGSULMHWQMHLQDGDNRMHVHQHLVSXQHGRYHHUL
2GJRMGMHFHMH]DQLPDQMHXNRMHPWUHED]QDWLL]JXELWLYULMHPHNDNRELVH
GRELORQDYUHPHQX
2GJRMLWLGLMHWHMHMHGQRVWDYQR7HNRMHVDPRYROMHWLWDMUH]XOWDW
3RQDLQXLJUHGMHWHWDPRHPRQDVOXWLWLNDNRHVHNDRRGUDVODRVRED
RGQRVLWLSUHPDLYRWQLP]DGDDPD
3UYRWRVHNRGGLMHWHL]JXELMHGREURUDVSRORHQMH
5D]XPGMHFHJXLPRWHUHWRPQHSRWUHEQRJ]QDQMD
6GMHWLQMVWYRPSXQLPOMXEDYLSRODVHLYRWDPRHSUHLYMHWLKODGQLVYLMHW
6DPRRQDMWNRRGUDVWHDRVWDQHGLMHWHMHRYMHN6YDNRPDORGLMHWHPRH
]JD]LWLNXNFD$OLVYLSURIHVRULRYRJVYLMHWD]DMHGQRQHPRJXVWYRULWL
QRYRJD
WRKRH"RYMHNNRMLWXHVYRMHGLMHWHNDHGUXJRPHNRMLJDXWRPH
SRNXDYDVSULMHLWL6DPRYMHEDPVDPRNULWLNX"
WRNRGPODGHLGMHOXMHNDRRNUXWQRVWRELQRMHLVNUHQRVW
0LVOLPGDVHQDDPODGHXNRODPD]DJOXSOMXMH7DPRQHXMXLQHYLGH
QLWDVWYDUQRJD
0ODGHMHQDGDGUDYH
0ODGHMHRGXHYOMHQDNDGDMRMQHWNRNDHGDVHVYLMHWPRHXLQLWLOLMHSLPL
SUDYHGQLP1RWRMHLOX]LMD7NRPODGHLNDHGDVWYDULGULSRGNRQWURORP
YDUDMX1LWNRQHPRHGUDWLSRGNRQWURORPGUXJHOMXGHLQMLKRYHHOMH
0ODGHMHXQDWRVYRMRMGUVNRVWLVUDPHOMLYLMDDVWDULOMXGLXQDWRVYRP
GRVWRMDQVWYXGUVNLMLQHJRWRVHPLVOL
0ODGLPLVOHGDMHVYDNDDQDUKLMDYHSRVHELGREUD
0ODGLQHPDMX]DGDXSUDYGDWLQDVVYRMHSUHWKRGQLNHYHSURELWLVHL
RVORERGLWLVHVYHJDVWDURJDOLMHQRJDRPHWDMXHJD
0ODGRVWMHQHWRMDNRYULMHGQRVDPRWRRYMHNQH]QDNDGDMHPODG
0ODGRVWMHSLMDQVWYREH]YLQD
0ODGRVWVHQHRVYUHQDSRVOMHGLFHXWRPHMHQMH]LQDSUHGQRVW
0ODGRVWHOLGDMRMVH]DSRYLMHGDNDNRELLPDODPRJXQRVWGDVHQH
SRNRUDYD
0XGURVWPODGRVWLMHSULMHVYHJDXVSRVREQRVWLGDL]UD]LQRYHSUREOHPHL
SUHREOLNXMHSRVWRMHHPRGHOHYMHURYDQMDLQWHOLJHQWQRPGRPLOMDWRX
1DMYHLRYMHNRVWDMHXYLMHNGLMHWH
1HSRVWRMLSUREOHPDWLQRGLMHWHYHVDPRSUREOHPDWLQLURGLWHOML
1LMHGDQSDPHWDQRYMHNQLMHHOLRELWLPODL1LWDQDGMHFXQHGMHOXMHVODELMH
RGSULMHWQMHLQDGDNRMHVHQHLVSXQHGRYHHUL
2GJRMGMHFHMH]DQLPDQMHXNRMHPWUHED]QDWLL]JXELWLYULMHPHNDNRELVH
GRELORQDYUHPHQX
2GJRMLWLGLMHWHMHMHGQRVWDYQR7HNRMHVDPRYROMHWLWDMUH]XOWDW
3RQDLQXLJUHGMHWHWDPRHPRQDVOXWLWLNDNRHVHNDRRGUDVODRVRED
RGQRVLWLSUHPDLYRWQLP]DGDDPD
3UYRWRVHNRGGLMHWHL]JXELMHGREURUDVSRORHQMH
5D]XPGMHFHJXLPRWHUHWRPQHSRWUHEQRJ]QDQMD
6GMHWLQMVWYRPSXQLPOMXEDYLSRODVHLYRWDPRHSUHLYMHWLKODGQLVYLMHW
6DPRRQDMWNRRGUDVWHDRVWDQHGLMHWHMHRYMHN6YDNRPDORGLMHWHPRH
]JD]LWLNXNFD$OLVYLSURIHVRULRYRJVYLMHWD]DMHGQRQHPRJXVWYRULWL
QRYRJD
WRKRH"RYMHNNRMLWXHVYRMHGLMHWHNDHGUXJRPHNRMLJDXWRPH
SRNXDYDVSULMHLWL6DPRYMHEDPVDPRNULWLNX"
WRNRGPODGHLGMHOXMHNDRRNUXWQRVWRELQRMHLVNUHQRVW
0LVOLPGDVHQDDPODGHXNRODPD]DJOXSOMXMH7DPRQHXMXLQHYLGH
QLWDVWYDUQRJD
0ODGHMHQDGDGUDYH
0ODGHMHRGXHYOMHQDNDGDMRMQHWNRNDHGDVHVYLMHWPRHXLQLWLOLMHSLPL
SUDYHGQLP1RWRMHLOX]LMD7NRPODGHLNDHGDVWYDULGULSRGNRQWURORP
YDUDMX1LWNRQHPRHGUDWLSRGNRQWURORPGUXJHOMXGHLQMLKRYHHOMH
0ODGHMHXQDWRVYRMRMGUVNRVWLVUDPHOMLYLMDDVWDULOMXGLXQDWRVYRP
GRVWRMDQVWYXGUVNLMLQHJRWRVHPLVOL
0ODGLPLVOHGDMHVYDNDDQDUKLMDYHSRVHELGREUD
0ODGLQHPDMX]DGDXSUDYGDWLQDVVYRMHSUHWKRGQLNHYHSURELWLVHL
RVORERGLWLVHVYHJDVWDURJDOLMHQRJDRPHWDMXHJD
0ODGRVWMHQHWRMDNRYULMHGQRVDPRWRRYMHNQH]QDNDGDMHPODG
0ODGRVWMHSLMDQVWYREH]YLQD
0ODGRVWVHQHRVYUHQDSRVOMHGLFHXWRPHMHQMH]LQDSUHGQRVW
0ODGRVWHOLGDMRMVH]DSRYLMHGDNDNRELLPDODPRJXQRVWGDVHQH
SRNRUDYD
0XGURVWPODGRVWLMHSULMHVYHJDXVSRVREQRVWLGDL]UD]LQRYHSUREOHPHL
SUHREOLNXMHSRVWRMHHPRGHOHYMHURYDQMDLQWHOLJHQWQRPGRPLOMDWRX
1DMYHLRYMHNRVWDMHXYLMHNGLMHWH
1HSRVWRMLSUREOHPDWLQRGLMHWHYHVDPRSUREOHPDWLQLURGLWHOML
1LMHGDQSDPHWDQRYMHNQLMHHOLRELWLPODL1LWDQDGMHFXQHGMHOXMHVODELMH
RGSULMHWQMHLQDGDNRMHVHQHLVSXQHGRYHHUL
2GJRMGMHFHMH]DQLPDQMHXNRMHPWUHED]QDWLL]JXELWLYULMHPHNDNRELVH
GRELORQDYUHPHQX
2GJRMLWLGLMHWHMHMHGQRVWDYQR7HNRMHVDPRYROMHWLWDMUH]XOWDW
3RQDLQXLJUHGMHWHWDPRHPRQDVOXWLWLNDNRHVHNDRRGUDVODRVRED
RGQRVLWLSUHPDLYRWQLP]DGDDPD
3UYRWRVHNRGGLMHWHL]JXELMHGREURUDVSRORHQMH
5D]XPGMHFHJXLPRWHUHWRPQHSRWUHEQRJ]QDQMD
6GMHWLQMVWYRPSXQLPOMXEDYLSRODVHLYRWDPRHSUHLYMHWLKODGQLVYLMHW
6DPRRQDMWNRRGUDVWHDRVWDQHGLMHWHMHRYMHN6YDNRPDORGLMHWHPRH
]JD]LWLNXNFD$OLVYLSURIHVRULRYRJVYLMHWD]DMHGQRQHPRJXVWYRULWL
QRYRJD
WRKRH"RYMHNNRMLWXHVYRMHGLMHWHNDHGUXJRPHNRMLJDXWRPH
SRNXDYDVSULMHLWL6DPRYMHEDPVDPRNULWLNX"
WRNRGPODGHLGMHOXMHNDRRNUXWQRVWRELQRMHLVNUHQRVW
0LVOLPGDVHQDDPODGHXNRODPD]DJOXSOMXMH7DPRQHXMXLQHYLGH
QLWDVWYDUQRJD
0ODGHMHQDGDGUDYH
0ODGHMHRGXHYOMHQDNDGDMRMQHWNRNDHGDVHVYLMHWPRHXLQLWLOLMHSLPL
SUDYHGQLP1RWRMHLOX]LMD7NRPODGHLNDHGDVWYDULGULSRGNRQWURORP
YDUDMX1LWNRQHPRHGUDWLSRGNRQWURORPGUXJHOMXGHLQMLKRYHHOMH
0ODGHMHXQDWRVYRMRMGUVNRVWLVUDPHOMLYLMDDVWDULOMXGLXQDWRVYRP
GRVWRMDQVWYXGUVNLMLQHJRWRVHPLVOL
0ODGLPLVOHGDMHVYDNDDQDUKLMDYHSRVHELGREUD
0ODGLQHPDMX]DGDXSUDYGDWLQDVVYRMHSUHWKRGQLNHYHSURELWLVHL
RVORERGLWLVHVYHJDVWDURJDOLMHQRJDRPHWDMXHJD
0ODGRVWMHQHWRMDNRYULMHGQRVDPRWRRYMHNQH]QDNDGDMHPODG
0ODGRVWMHSLMDQVWYREH]YLQD
0ODGRVWVHQHRVYUHQDSRVOMHGLFHXWRPHMHQMH]LQDSUHGQRVW
0ODGRVWHOLGDMRMVH]DSRYLMHGDNDNRELLPDODPRJXQRVWGDVHQH
SRNRUDYD
0XGURVWPODGRVWLMHSULMHVYHJDXVSRVREQRVWLGDL]UD]LQRYHSUREOHPHL
SUHREOLNXMHSRVWRMHHPRGHOHYMHURYDQMDLQWHOLJHQWQRPGRPLOMDWRX
1DMYHLRYMHNRVWDMHXYLMHNGLMHWH
1HSRVWRMLSUREOHPDWLQRGLMHWHYHVDPRSUREOHPDWLQLURGLWHOML
1LMHGDQSDPHWDQRYMHNQLMHHOLRELWLPODL1LWDQDGMHFXQHGMHOXMHVODELMH
RGSULMHWQMHLQDGDNRMHVHQHLVSXQHGRYHHUL
2GJRMGMHFHMH]DQLPDQMHXNRMHPWUHED]QDWLL]JXELWLYULMHPHNDNRELVH
GRELORQDYUHPHQX
2GJRMLWLGLMHWHMHMHGQRVWDYQR7HNRMHVDPRYROMHWLWDMUH]XOWDW
3RQDLQXLJUHGMHWHWDPRHPRQDVOXWLWLNDNRHVHNDRRGUDVODRVRED
RGQRVLWLSUHPDLYRWQLP]DGDDPD
3UYRWRVHNRGGLMHWHL]JXELMHGREURUDVSRORHQMH
5D]XPGMHFHJXLPRWHUHWRPQHSRWUHEQRJ]QDQMD
6GMHWLQMVWYRPSXQLPOMXEDYLSRODVHLYRWDPRHSUHLYMHWLKODGQLVYLMHW
6DPRRQDMWNRRGUDVWHDRVWDQHGLMHWHMHRYMHN6YDNRPDORGLMHWHPRH
]JD]LWLNXNFD$OLVYLSURIHVRULRYRJVYLMHWD]DMHGQRQHPRJXVWYRULWL
QRYRJD
WRKRH"RYMHNNRMLWXHVYRMHGLMHWHNDHGUXJRPHNRMLJDXWRPH
SRNXDYDVSULMHLWL6DPRYMHEDPVDPRNULWLNX"
WRNRGPODGHLGMHOXMHNDRRNUXWQRVWRELQRMHLVNUHQRVW
7HNNDGDRYMHN]QDNDNYDVXPXXQXDGPRHSURFLMHQLWLMHOLVYRMXGMHFX
GREURRGJRMLR7NRDNQLNDRGLMHWHQLMHELRVDYUHQWHNRHSRVWDWLVDYUHQ
RYMHN
7NRGMHFLQHWRREHDLJUXGDULOLSDNLEXQHNDVHWRJDGULNDR]DNOHWYH
0QRJLVXPLVOLOLGDMHSROLWLNDHQDVDPRSDFLILFLVWLNDLOLKXPDQLWDUQDLOL
VHQWLPHQWDOQD6WYDUQDRSDVQRVWHQVNHSROLWLNHMHWRLPDSUHYLHOMXEDYL]D
PXNXSROLWLNX0QRJLPMHHQDPDGUDJLVDPR]UFDORXNRPVHGLYHVDPH
VHEL
9HOLNLEURMGDQDQMHGMHFHVXVLURDGVURGLWHOMLPD
0QRJHVHHQHXGDMXMHULPMHGRVWDVDPRH,PQRJHVHHQHUDVWDMXMHULP
MHGRVWDVDPRH
=DPDORMHGLMHWHYDQLMDSRVOMHGLFDQHNRJLQDQHJRPRUDOQDRVXGD
0DMNDMHJHQLMGMHWHWD
p2ELWHOMXNRMRMYODGDMXVNODGQLPHXVREQLRGQRVLNRMDVHRVQLYDQDOMXEDYL
SRYMHUHQMXLUD]XPLMHYDQMXXMHGQRMHLQDMSRJRGQLMDVUHGLQD]DUD]YRM
RVQRYQLKRVRELQDOLQRVWLNRMHHGMHWHWXRPRJXLWLGDVHODNHXNORSLXLUX
GUXWYHQXVUHGLQX3UDYLOQRRUJDQL]LUDQLYRWXSRURGLFLRVQRYDMHXVSMHQRJ
RGJRMD
.RGHQHMHVUFHVYHDNLJODYD
2GVYLKYHOLNLKRJUDQLHQMDLRNYLUQLKXYMHWDNRMLVWYDUDMXSRH]LMXL
UD]QROLNRVWLYRWDQDMELWQLMDLQDMYDQLMDMHRELWHOM
.DNRGDUD]XPLMHPRYRXELWLVH]ERJMHGQHHQH"$JGMHVXRVWDOH"
6DVYLPVHXNORSLWLXRELWHOM]QDLQHVWDWL
.DGHQDLOLPXNDUDFX]LPDMXVWDULMXRVREX]ERJQRYFDYMHDMXVHXQDGLGD
HLPQHWNRSUHNLQXWLNRQRSDF
8LPHRELWHOMLUDGHVHQDMYHHSRGORVWL2QDQDPGDMHPDVRYQDRSUDYGDQMD
-HGQRMHVDPRQD]HPOMLOMHSHLEROMHRGHQHPDMND
p6YDWNRPRUDMHGQRPXLQLWLNRUDNNRMLJDGLMHOLRGRFD
*RYRULOLHQDORHROMXEDYLSUH]LUHOLNQMLHYQLNMDYQRPQLMHQMH]QDNMHGD
RQDJXELDUDRQWDOHQW
p$NRXUODPXNDUDFRQMHGLQDPLDQ$NRXUODHQDRQDMHKLVWHULQD
'RNPXNDUFLHOHGDLVWLQDEXGHQDQMLKRYRMVWUDQLHQHHOHELWLQDVWUDQL
LVWLQH
RYMHNVHHQLGDELVHSRYXNDRL]VYLMHWDDHQDGDELXQMHJDXOD
RYMHNVHHQLGDELVHSRYXNDRL]VYLMHWDDHQDGDELXQMHJDXOD
'RNPXNDUFLHOHGDLVWLQDEXGHQDQMLKRYRMVWUDQLHQHHOHELWLQDVWUDQL
LVWLQH
p$NRXUODPXNDUDFRQMHGLQDPLDQ$NRXUODHQDRQDMHKLVWHULQD
*RYRULOLHQDORHROMXEDYLSUH]LUHOLNQMLHYQLNMDYQRPQLMHQMH]QDNMHGD
RQDJXELDUDRQWDOHQW
p6YDWNRPRUDMHGQRPXLQLWLNRUDNNRMLJDGLMHOLRGRFD
-HGQRMHVDPRQD]HPOMLOMHSHLEROMHRGHQHPDMND
8LPHRELWHOMLUDGHVHQDMYHHSRGORVWL2QDQDPGDMHPDVRYQDRSUDYGDQMD
.DGHQDLOLPXNDUDFX]LPDMXVWDULMXRVREX]ERJQRYFDYMHDMXVHXQDGLGD
HLPQHWNRSUHNLQXWLNRQRSDF
6DVYLPVHXNORSLWLXRELWHOM]QDLQHVWDWL
.DNRGDUD]XPLMHPRYRXELWLVH]ERJMHGQHHQH"$JGMHVXRVWDOH"
2GVYLKYHOLNLKRJUDQLHQMDLRNYLUQLKXYMHWDNRMLVWYDUDMXSRH]LMXL
UD]QROLNRVWLYRWDQDMELWQLMDLQDMYDQLMDMHRELWHOM
.RGHQHMHVUFHVYHDNLJODYD
p2ELWHOMXNRMRMYODGDMXVNODGQLPHXVREQLRGQRVLNRMDVHRVQLYDQDOMXEDYL
SRYMHUHQMXLUD]XPLMHYDQMXXMHGQRMHLQDMSRJRGQLMDVUHGLQD]DUD]YRM
RVQRYQLKRVRELQDOLQRVWLNRMHHGMHWHWXRPRJXLWLGDVHODNHXNORSLXLUX
GUXWYHQXVUHGLQX3UDYLOQRRUJDQL]LUDQLYRWXSRURGLFLRVQRYDMHXVSMHQRJ
RGJRMD
0DMNDMHJHQLMGMHWHWD
=DPDORMHGLMHWHYDQLMDSRVOMHGLFDQHNRJLQDQHJRPRUDOQDRVXGD
0QRJHVHHQHXGDMXMHULPMHGRVWDVDPRH,PQRJHVHHQHUDVWDMXMHULP
MHGRVWDVDPRH
9HOLNLEURMGDQDQMHGMHFHVXVLURDGVURGLWHOMLPD
0QRJLVXPLVOLOLGDMHSROLWLNDHQDVDPRSDFLILFLVWLNDLOLKXPDQLWDUQDLOL
VHQWLPHQWDOQD6WYDUQDRSDVQRVWHQVNHSROLWLNHMHWRLPDSUHYLHOMXEDYL]D
PXNXSROLWLNX0QRJLPMHHQDPDGUDJLVDPR]UFDORXNRPVHGLYHVDPH
VHEL
7HNNDGDRYMHN]QDNDNYDVXPXXQXDGPRHSURFLMHQLWLMHOLVYRMXGMHFX
GREURRGJRMLR7NRDNQLNDRGLMHWHQLMHELRVDYUHQWHNRHSRVWDWLVDYUHQ
RYMHN
7NRGMHFLQHWRREHDLJUXGDULOLSDNLEXQHNDVHWRJDGULNDR]DNOHWYH
7HNNDGDRYMHN]QDNDNYDVXPXXQXDGPRHSURFLMHQLWLMHOLVYRMXGMHFX
GREURRGJRMLR7NRDNQLNDRGLMHWHQLMHELRVDYUHQWHNRHSRVWDWLVDYUHQ
RYMHN
7NRGMHFLQHWRREHDLJUXGDULOLSDNLEXQHNDVHWRJDGULNDR]DNOHWYH
0QRJLVXPLVOLOLGDMHSROLWLNDHQDVDPRSDFLILFLVWLNDLOLKXPDQLWDUQDLOL
VHQWLPHQWDOQD6WYDUQDRSDVQRVWHQVNHSROLWLNHMHWRLPDSUHYLHOMXEDYL]D
PXNXSROLWLNX0QRJLPMHHQDPDGUDJLVDPR]UFDORXNRPVHGLYHVDPH
VHEL
9HOLNLEURMGDQDQMHGMHFHVXVLURDGVURGLWHOMLPD
0QRJHVHHQHXGDMXMHULPMHGRVWDVDPRH,PQRJHVHHQHUDVWDMXMHULP
MHGRVWDVDPRH
=DPDORMHGLMHWHYDQLMDSRVOMHGLFDQHNRJLQDQHJRPRUDOQDRVXGD
0DMNDMHJHQLMGMHWHWD
p2ELWHOMXNRMRMYODGDMXVNODGQLPHXVREQLRGQRVLNRMDVHRVQLYDQDOMXEDYL
SRYMHUHQMXLUD]XPLMHYDQMXXMHGQRMHLQDMSRJRGQLMDVUHGLQD]DUD]YRM
RVQRYQLKRVRELQDOLQRVWLNRMHHGMHWHWXRPRJXLWLGDVHODNHXNORSLXLUX
GUXWYHQXVUHGLQX3UDYLOQRRUJDQL]LUDQLYRWXSRURGLFLRVQRYDMHXVSMHQRJ
RGJRMD
.RGHQHMHVUFHVYHDNLJODYD
2GVYLKYHOLNLKRJUDQLHQMDLRNYLUQLKXYMHWDNRMLVWYDUDMXSRH]LMXL
UD]QROLNRVWLYRWDQDMELWQLMDLQDMYDQLMDMHRELWHOM
.DNRGDUD]XPLMHPRYRXELWLVH]ERJMHGQHHQH"$JGMHVXRVWDOH"
6DVYLPVHXNORSLWLXRELWHOM]QDLQHVWDWL
.DGHQDLOLPXNDUDFX]LPDMXVWDULMXRVREX]ERJQRYFDYMHDMXVHXQDGLGD
HLPQHWNRSUHNLQXWLNRQRSDF
8LPHRELWHOMLUDGHVHQDMYHHSRGORVWL2QDQDPGDMHPDVRYQDRSUDYGDQMD
-HGQRMHVDPRQD]HPOMLOMHSHLEROMHRGHQHPDMND
p6YDWNRPRUDMHGQRPXLQLWLNRUDNNRMLJDGLMHOLRGRFD
*RYRULOLHQDORHROMXEDYLSUH]LUHOLNQMLHYQLNMDYQRPQLMHQMH]QDNMHGD
RQDJXELDUDRQWDOHQW
p$NRXUODPXNDUDFRQMHGLQDPLDQ$NRXUODHQDRQDMHKLVWHULQD
'RNPXNDUFLHOHGDLVWLQDEXGHQDQMLKRYRMVWUDQLHQHHOHELWLQDVWUDQL
LVWLQH
RYMHNVHHQLGDELVHSRYXNDRL]VYLMHWDDHQDGDELXQMHJDXOD
RYMHNVHHQLGDELVHSRYXNDRL]VYLMHWDDHQDGDELXQMHJDXOD
'RNPXNDUFLHOHGDLVWLQDEXGHQDQMLKRYRMVWUDQLHQHHOHELWLQDVWUDQL
LVWLQH
p$NRXUODPXNDUDFRQMHGLQDPLDQ$NRXUODHQDRQDMHKLVWHULQD
*RYRULOLHQDORHROMXEDYLSUH]LUHOLNQMLHYQLNMDYQRPQLMHQMH]QDNMHGD
RQDJXELDUDRQWDOHQW
p6YDWNRPRUDMHGQRPXLQLWLNRUDNNRMLJDGLMHOLRGRFD
-HGQRMHVDPRQD]HPOMLOMHSHLEROMHRGHQHPDMND
8LPHRELWHOMLUDGHVHQDMYHHSRGORVWL2QDQDPGDMHPDVRYQDRSUDYGDQMD
.DGHQDLOLPXNDUDFX]LPDMXVWDULMXRVREX]ERJQRYFDYMHDMXVHXQDGLGD
HLPQHWNRSUHNLQXWLNRQRSDF
6DVYLPVHXNORSLWLXRELWHOM]QDLQHVWDWL
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=UFDORNRMHPHQHQDMYLHYMHUXMXVXRLPXNDUDFD
HQDJOHGDXGXELQXRYMHNXLULQX0XNDUFXMHVYLMHWVUFHDHQLVUFH
VYLMHW
HQDMHDQHRRELWHOMLELODRQDPDMNDVXSUXJDLOLVHVWUDRQDMHPLORYDQMH
LYRWDEODJRVWOMXEDYLXOLYHQDXQDSRUHRGEOMHVDNGREURWHQDSRMHGLQFXNRMD
XMHGQREGLMHQDGRYMHDQVWYRP
HQDMHRYMHNRYDEXGXQRVW
HQDMHLVWRWROLNRMDNDNDRLPXNDUDFHVWRLMDD
HQDMHQDMEROMDSUDWLOMD]DLYRW
HQDMHVUHGLWHVYLMHWD
HQDMHVXSUXJXRQRWRRQL]QMHXLQL
HQDMHXGDYQRMNDRLEOLRMSURORVWLHHQHJRPXNDUDFELODSURGDYDQD
NDRURELQMDLOLUD]PMHQMLYDQD]DVWYDULLOLQRYDF
HQDMHXSULYLGQRMHPDQFLSDFLMLRVLPNXKDHGRELODLORSDWX
HQDMH]DJRQHWNDLMHVHUMHHQMH]RYHPDWHULQVWYR
HQDSRVOMHGQMDQDSXWDPXNDUFDDNLSRVOLMHQDGH
HQDVHNRPSOLPHQWLPDPRHREUDGRYDWLDOLQHL]QHQDGLWL
HQHNRMHWUDHLVWDSUDYDNDRLPXNDUFLXVYDNRPVXVOXDMXL]QHQDXMXH
VNURPQH
HQHRELQRLPDMX]DGQMXULMHMHUVHPXNDUFLQLHJDYLHQHPRJXVMHWLWL
HQHSULYODHOMXGLNRMLUD]PLOMDMXDOLMRYLHRQLNRMLPLVOLSURYRGHX
GMHOR
HQHVHHVWRXGHWRPXNDUFLVYH]DERUDYHDPXNDUFLVHXGHHJDVH
HQHVMHDMX
HQHVXOMXEDYQLFH]DPODGHPXHYHSULMDWHOMLFH]D]UHOHEROQLDUNH]DVWDUH
HQHYROHNROLNRPRJXPXNDUFLNROLNRKRH
HQHYROHSRELMHHQHDOLLKYDUDMXVSREMHGQLFLPD
HQVWYHQRVWMHRVRELQDNRMXNRGHQDQDMYLHFLMHQLP
p0XNDUDFNUDOMXMHHQDYODGD
0XNDUDFVHODNRPRHGRNXLWLDHQDVYRMXWDMQXQHRWNULYD
0XNDUDFYROLPDORLXHVWRHQDPQRJRLULMHWNR
0XNDUFLNRMLWYUGHGDVXQHSULNRVQRYHQHJD]GHXNXLODXLXGUXJLP
SULOLNDPD
0XNDUFLNRML]QDMXVDHQDPDRQLVXLVWLNRML]QDMXNDNRLYMHWLEH]QMLK
0XNDUFLPRUDMXLPDWLRNRVHEHHQHXSURWLYQRPQHPLQRYQRSRVWDMX
EDUEDUL
0XNDUFLVWYDUDMX]DNRQHDHQHRELDMH
0XNDUFLVXXWXLPDHQHXVYRMLPVWYDULPDQDMEROMLGLSORPDWL
1DMOMHSLKUDPRYMHDQVWYDMHVUFHMHGQHHQH
1HSUDYLPUD]OLNXL]PHXPXNDUDFDLHQDHQDVHWUHEDRVMHDWLQHRYLVQR
NDRLPXNDUDF
=DPXNDUFDOMXEDYMHVDPRID]DXUD]YRMXQMHJRYDELD]DHQXMHELW
LYRWDQHERLSDNDR
HQHVHHVWRXGHWRPXNDUFLVYH]DERUDYHDPXNDUFLVHXGHHJDVH
HQHVMHDMX
HQHVXOMXEDYQLFH]DPODGHPXHYHSULMDWHOMLFH]D]UHOHEROQLDUNH]DVWDUH
HQHYROHNROLNRPRJXPXNDUFLNROLNRKRH
HQHYROHSRELMHHQHDOLLKYDUDMXVSREMHGQLFLPD
HQVWYHQRVWMHRVRELQDNRMXNRGHQDQDMYLHFLMHQLP
p0XNDUDFNUDOMXMHHQDYODGD
0XNDUDFVHODNRPRHGRNXLWLDHQDVYRMXWDMQXQHRWNULYD
0XNDUDFYROLPDORLXHVWRHQDPQRJRLULMHWNR
0XNDUFLNRMLWYUGHGDVXQHSULNRVQRYHQHJD]GHXNXLODXLXGUXJLP
SULOLNDPD
0XNDUFLNRML]QDMXVDHQDPDRQLVXLVWLNRML]QDMXNDNRLYMHWLEH]QMLK
0XNDUFLPRUDMXLPDWLRNRVHEHHQHXSURWLYQRPQHPLQRYQRSRVWDMX
EDUEDUL
0XNDUFLVWYDUDMX]DNRQHDHQHRELDMH
0XNDUFLVXXWXLPDHQHXVYRMLPVWYDULPDQDMEROMLGLSORPDWL
1DMOMHSLKUDPRYMHDQVWYDMHVUFHMHGQHHQH
1HSUDYLPUD]OLNXL]PHXPXNDUDFDLHQDHQDVHWUHEDRVMHDWLQHRYLVQR
NDRLPXNDUDF
=DPXNDUFDOMXEDYMHVDPRID]DXUD]YRMXQMHJRYDELD]DHQXMHELW
LYRWDQHERLSDNDR
HQHVHHVWRXGHWRPXNDUFLVYH]DERUDYHDPXNDUFLVHXGHHJDVH
HQHVMHDMX
HQHVXOMXEDYQLFH]DPODGHPXHYHSULMDWHOMLFH]D]UHOHEROQLDUNH]DVWDUH
HQHYROHNROLNRPRJXPXNDUFLNROLNRKRH
HQHYROHSRELMHHQHDOLLKYDUDMXVSREMHGQLFLPD
HQVWYHQRVWMHRVRELQDNRMXNRGHQDQDMYLHFLMHQLP
p0XNDUDFNUDOMXMHHQDYODGD
0XNDUDFVHODNRPRHGRNXLWLDHQDVYRMXWDMQXQHRWNULYD
0XNDUDFYROLPDORLXHVWRHQDPQRJRLULMHWNR
0XNDUFLNRMLWYUGHGDVXQHSULNRVQRYHQHJD]GHXNXLODXLXGUXJLP
SULOLNDPD
0XNDUFLNRML]QDMXVDHQDPDRQLVXLVWLNRML]QDMXNDNRLYMHWLEH]QMLK
0XNDUFLPRUDMXLPDWLRNRVHEHHQHXSURWLYQRPQHPLQRYQRSRVWDMX
EDUEDUL
0XNDUFLVWYDUDMX]DNRQHDHQHRELDMH
0XNDUFLVXXWXLPDHQHXVYRMLPVWYDULPDQDMEROMLGLSORPDWL
1DMOMHSLKUDPRYMHDQVWYDMHVUFHMHGQHHQH
1HSUDYLPUD]OLNXL]PHXPXNDUDFDLHQDHQDVHWUHEDRVMHDWLQHRYLVQR
NDRLPXNDUDF
=DPXNDUFDOMXEDYMHVDPRID]DXUD]YRMXQMHJRYDELD]DHQXMHELW
LYRWDQHERLSDNDR
HQHVHHVWRXGHWRPXNDUFLVYH]DERUDYHDPXNDUFLVHXGHHJDVH
HQHVMHDMX
HQHVXOMXEDYQLFH]DPODGHPXHYHSULMDWHOMLFH]D]UHOHEROQLDUNH]DVWDUH
HQHYROHNROLNRPRJXPXNDUFLNROLNRKRH
HQHYROHSRELMHHQHDOLLKYDUDMXVSREMHGQLFLPD
HQVWYHQRVWMHRVRELQDNRMXNRGHQDQDMYLHFLMHQLP
p0XNDUDFNUDOMXMHHQDYODGD
0XNDUDFVHODNRPRHGRNXLWLDHQDVYRMXWDMQXQHRWNULYD
0XNDUDFYROLPDORLXHVWRHQDPQRJRLULMHWNR
0XNDUFLNRMLWYUGHGDVXQHSULNRVQRYHQHJD]GHXNXLODXLXGUXJLP
SULOLNDPD
0XNDUFLNRML]QDMXVDHQDPDRQLVXLVWLNRML]QDMXNDNRLYMHWLEH]QMLK
0XNDUFLPRUDMXLPDWLRNRVHEHHQHXSURWLYQRPQHPLQRYQRSRVWDMX
EDUEDUL
0XNDUFLVWYDUDMX]DNRQHDHQHRELDMH
0XNDUFLVXXWXLPDHQHXVYRMLPVWYDULPDQDMEROMLGLSORPDWL
1DMOMHSLKUDPRYMHDQVWYDMHVUFHMHGQHHQH
1HSUDYLPUD]OLNXL]PHXPXNDUDFDLHQDHQDVHWUHEDRVMHDWLQHRYLVQR
NDRLPXNDUDF
=DPXNDUFDOMXEDYMHVDPRID]DXUD]YRMXQMHJRYDELD]DHQXMHELW
LYRWDQHERLSDNDR
29-(..$2'5879(12%,(
'RPRLHVHOMXGLVYHPLUVNLKPHWD
,XVSRVWDYLWLSXWRYHRGSODQHWDGRSODQHWD
6DPRHMRSUHRVWDWLGDVHXVSRVWDYL
1DMGDOMLSXWRYRJYLMHND
GRYMHNDGRRYMHND
2
8MHYL
'RPRLHVHOMXGLVYHPLUVNLKPHWD
,XVSRVWDYLWLSXWRYHRGSODQHWDGRSODQHWD
6DPRHMRSUHRVWDWLGDVHXVSRVWDYL
1DMGDOMLSXWRYRJYLMHND
2GRYMHNDGRRYMHND
8MHYL
29-(..$2'5879(12%,(
29-(..$2'5879(12%,(
'RPRLHVHOMXGLVYHPLUVNLKPHWD
,XVSRVWDYLWLSXWRYHRGSODQHWDGRSODQHWD
6DPRHMRSUHRVWDWLGDVHXVSRVWDYL
1DMGDOMLSXWRYRJYLMHND
GRYMHNDGRRYMHND
2
8MHYL
'RPRLHVHOMXGLVYHPLUVNLKPHWD
,XVSRVWDYLWLSXWRYHRGSODQHWDGRSODQHWD
6DPRHMRSUHRVWDWLGDVHXVSRVWDYL
1DMGDOMLSXWRYRJYLMHND
2GRYMHNDGRRYMHND
8MHYL
29-(..$2'5879(12%,(
RYMHDQVWYROMXGLPDVDQDURG
p$NROMXGHHOLWHSURPLMHQLWLPRUDWHLKYROMHWL
NROMXGLQHHOHSRVWDWLUWYDVYRMHYODVWLWHGMHMHSDPHWLPRUDWHXVYLP
$
PRQLP]HPOMDPDVYLMHWDQDXLWLGDQHPLVOHQDSRMHGLQHVNXSLQHOMXGLYH
QDRYMHND
$NR]QDGDMHMDRYMHNXVYHQH]DGDMPXQLNDGDEROL
%XGLPREDUHPWDNRGXJROMXGLGRN]QDQRVWQHRWNULMHGDVPRQHWRGUXJR
RYMHDQVWYRMHLSDNMRMHGQRPVSDHQR1HXNOMXXMXLUWYH
RYMHDQVWYRMHRGXYLMHNELOROXGRLOLEDUHPQHNRYULMHPH
RYMHDQVWYRMHRGXYLMHNWHLOR]DMHGLQVWYHQLPXUHHQMHP
RYMHDQVWYRQHGRSXWDGDPXVHRGX]PHLMHGQD]DEOXGDNRMDPXMH
NRULVQD2QRELYMHURYDORLXEHVPUWQRVWDNRELL]QDORGDMHQHPD
RYMHDQVWYRQLMHWUHEDORSDVWLXVXPQMXGDVXQMHJRYLOXRQRHLVWRGREQRL
QMHJRYL]DJOXSOMLYDL
RYMHDQVWYRSRMHGLQFDRVXXMHQDVPUWQXND]QXLWLPHLQLJRUL]ORLQRG
RQRJDNRMLMHSRLQMHQSURWLYQMHJDWDNRWRRQHPRJXXMHSRSUDYDN
RYMHNVHPRHPQRJRWRJDRGUHLVDPRQHOMXGL,GRNMHVYHSXQRVXPQMH
VDPRVHOMXGLGUHLQHHGDVHVORPH
)LQLOMXGLVXRQLNRMLSRVWDMXSURVWLVDPRXILQRMRNROLQL
*RVSRGDUVNXGMHODWQRVWPRHPRVYHVWLQDWULULMHLOMXGLSURL]YRGLGRELW
/MXGLVWRMHQDSUYRPPMHVWX$NRQLVXXGREURPWLPXRGSUHRVWDODGYD
LPEHQLNDQHPDSXQRNRULVWL
.DGRYMHDQVWYRQH]QDWRHVXWUDSULKYDDVHRLYOMDYDQMDPUWYLK
.DNRELELORODNRYODGDWLVYLMHWRPGDVHQHVDVWRMLRG
.DNRPDOLVYLVLQHJOHGDMXQDYHOLNHNDGDLPVMHGH]DYUDWRP
.RGOMXGLQLWDQLMHQHPRJXHNDNRXGREUXWDNRLX]OX
.RGYHOLNLKVHVWYDULOMXGLSRND]XMXRQDNYLPDNDNRVHRGQMLKRHNXMHDNRG
PDOLKVWYDULRQDNYLPDNDNYLMHVX
.ROLNRJRGVDPSXWD]DDRPHXOMXGHXYLMHNVDPRVMHWLRGDVDPSRQHWR
L]JXELRRGVYRMHOLQRVWL
/DNHVHQDOD]HOMXGLNRMLVHGUDJRYROMQRL]YUJDYDMXVPUWLQHJRNRMLVWUSOMLYR
SRGQRVHERO
/MXGHQLMHMHGQRVWDYQRPLMHQMDWL1HSUHSLULVHLQHSULJRYDUDMSULJRYRU
MHNDRNREULQXJUL]
/MXGHRFMHQMXMSUHPDQMLKRYXXVSMHKXDQHSUHPD]DVOX]L
p$NROMXGHHOLWHSURPLMHQLWLPRUDWHLKYROMHWL
$NROMXGLQHHOHSRVWDWLUWYDVYRMHYODVWLWHGMHMHSDPHWLPRUDWHXVYLP
PRQLP]HPOMDPDVYLMHWDQDXLWLGDQHPLVOHQDSRMHGLQHVNXSLQHOMXGLYH
QDRYMHND
$NR]QDGDMHMDRYMHNXVYHQH]DGDMPXQLNDGDEROL
%XGLPREDUHPWDNRGXJROMXGLGRN]QDQRVWQHRWNULMHGDVPRQHWRGUXJR
RYMHDQVWYRMHLSDNMRMHGQRPVSDHQR1HXNOMXXMXLUWYH
RYMHDQVWYRMHRGXYLMHNELOROXGRLOLEDUHPQHNRYULMHPH
RYMHDQVWYRMHRGXYLMHNWHLOR]DMHGLQVWYHQLPXUHHQMHP
RYMHDQVWYRQHGRSXWDGDPXVHRGX]PHLMHGQD]DEOXGDNRMDPXMH
NRULVQD2QRELYMHURYDORLXEHVPUWQRVWDNRELL]QDORGDMHQHPD
RYMHDQVWYRQLMHWUHEDORSDVWLXVXPQMXGDVXQMHJRYLOXRQRHLVWRGREQRL
QMHJRYL]DJOXSOMLYDL
RYMHDQVWYRSRMHGLQFDRVXXMHQDVPUWQXND]QXLWLPHLQLJRUL]ORLQRG
RQRJDNRMLMHSRLQMHQSURWLYQMHJDWDNRWRRQHPRJXXMHSRSUDYDN
RYMHNVHPRHPQRJRWRJDRGUHLVDPRQHOMXGL,GRNMHVYHSXQRVXPQMH
VDPRVHOMXGLGUHLQHHGDVHVORPH
)LQLOMXGLVXRQLNRMLSRVWDMXSURVWLVDPRXILQRMRNROLQL
*RVSRGDUVNXGMHODWQRVWPRHPRVYHVWLQDWULULMHLOMXGLSURL]YRGLGRELW
/MXGLVWRMHQDSUYRPPMHVWX$NRQLVXXGREURPWLPXRGSUHRVWDODGYD
LPEHQLNDQHPDSXQRNRULVWL
.DGRYMHDQVWYRQH]QDWRHVXWUDSULKYDDVHRLYOMDYDQMDPUWYLK
.DNRELELORODNRYODGDWLVYLMHWRPGDVHQHVDVWRMLRG
.DNRPDOLVYLVLQHJOHGDMXQDYHOLNHNDGDLPVMHGH]DYUDWRP
.RGOMXGLQLWDQLMHQHPRJXHNDNRXGREUXWDNRLX]OX
.RGYHOLNLKVHVWYDULOMXGLSRND]XMXRQDNYLPDNDNRVHRGQMLKRHNXMHDNRG
PDOLKVWYDULRQDNYLPDNDNYLMHVX
.ROLNRJRGVDPSXWD]DDRPHXOMXGHXYLMHNVDPRVMHWLRGDVDPSRQHWR
L]JXELRRGVYRMHOLQRVWL
/DNHVHQDOD]HOMXGLNRMLVHGUDJRYROMQRL]YUJDYDMXVPUWLQHJRNRMLVWUSOMLYR
SRGQRVHERO
/MXGHQLMHMHGQRVWDYQRPLMHQMDWL1HSUHSLULVHLQHSULJRYDUDMSULJRYRU
MHNDRNREULQXJUL]
/MXGHRFMHQMXMSUHPDQMLKRYXXVSMHKXDQHSUHPD]DVOX]L
RYMHDQVWYROMXGLPDVDQDURG
RYMHDQVWYROMXGLPDVDQDURG
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p
$NROMXGLQHHOHSRVWDWLUWYDVYRMHYODVWLWHGMHMHSDPHWLPRUDWHXVYLP
PRQLP]HPOMDPDVYLMHWDQDXLWLGDQHPLVOHQDSRMHGLQHVNXSLQHOMXGLYH
QDRYMHND
$NR]QDGDMHMDRYMHNXVYHQH]DGDMPXQLNDGDEROL
%XGLPREDUHPWDNRGXJROMXGLGRN]QDQRVWQHRWNULMHGDVPRQHWRGUXJR
RYMHDQVWYRMHLSDNMRMHGQRPVSDHQR1HXNOMXXMXLUWYH
RYMHDQVWYRMHRGXYLMHNELOROXGRLOLEDUHPQHNRYULMHPH
RYMHDQVWYRMHRGXYLMHNWHLOR]DMHGLQVWYHQLPXUHHQMHP
RYMHDQVWYRQHGRSXWDGDPXVHRGX]PHLMHGQD]DEOXGDNRMDPXMH
NRULVQD2QRELYMHURYDORLXEHVPUWQRVWDNRELL]QDORGDMHQHPD
RYMHDQVWYRQLMHWUHEDORSDVWLXVXPQMXGDVXQMHJRYLOXRQRHLVWRGREQRL
QMHJRYL]DJOXSOMLYDL
RYMHDQVWYRSRMHGLQFDRVXXMHQDVPUWQXND]QXLWLPHLQLJRUL]ORLQRG
RQRJDNRMLMHSRLQMHQSURWLYQMHJDWDNRWRRQHPRJXXMHSRSUDYDN
RYMHNVHPRHPQRJRWRJDRGUHLVDPRQHOMXGL,GRNMHVYHSXQRVXPQMH
VDPRVHOMXGLGUHLQHHGDVHVORPH
)LQLOMXGLVXRQLNRMLSRVWDMXSURVWLVDPRXILQRMRNROLQL
*RVSRGDUVNXGMHODWQRVWPRHPRVYHVWLQDWULULMHLOMXGLSURL]YRGLGRELW
/MXGLVWRMHQDSUYRPPMHVWX$NRQLVXXGREURPWLPXRGSUHRVWDODGYD
LPEHQLNDQHPDSXQRNRULVWL
.DGRYMHDQVWYRQH]QDWRHVXWUDSULKYDDVHRLYOMDYDQMDPUWYLK
.DNRELELORODNRYODGDWLVYLMHWRPGDVHQHVDVWRMLRG
.DNRPDOLVYLVLQHJOHGDMXQDYHOLNHNDGDLPVMHGH]DYUDWRP
.RGOMXGLQLWDQLMHQHPRJXHNDNRXGREUXWDNRLX]OX
.RGYHOLNLKVHVWYDULOMXGLSRND]XMXRQDNYLPDNDNRVHRGQMLKRHNXMHDNRG
PDOLKVWYDULRQDNYLPDNDNYLMHVX
.ROLNRJRGVDPSXWD]DDRPHXOMXGHXYLMHNVDPRVMHWLRGDVDPSRQHWR
L]JXELRRGVYRMHOLQRVWL
/DNHVHQDOD]HOMXGLNRMLVHGUDJRYROMQRL]YUJDYDMXVPUWLQHJRNRMLVWUSOMLYR
SRGQRVHERO
/MXGHQLMHMHGQRVWDYQRPLMHQMDWL1HSUHSLULVHLQHSULJRYDUDMSULJRYRU
MHNDRNREULQXJUL]
/MXGHRFMHQMXMSUHPDQMLKRYXXVSMHKXDQHSUHPD]DVOX]L
p$NROMXGHHOLWHSURPLMHQLWLPRUDWHLKYROMHWL
$NROMXGLQHHOHSRVWDWLUWYDVYRMHYODVWLWHGMHMHSDPHWLPRUDWHXVYLP
PRQLP]HPOMDPDVYLMHWDQDXLWLGDQHPLVOHQDSRMHGLQHVNXSLQHOMXGLYH
QDRYMHND
$NR]QDGDMHMDRYMHNXVYHQH]DGDMPXQLNDGDEROL
%XGLPREDUHPWDNRGXJROMXGLGRN]QDQRVWQHRWNULMHGDVPRQHWRGUXJR
RYMHDQVWYRMHLSDNMRMHGQRPVSDHQR1HXNOMXXMXLUWYH
RYMHDQVWYRMHRGXYLMHNELOROXGRLOLEDUHPQHNRYULMHPH
RYMHDQVWYRMHRGXYLMHNWHLOR]DMHGLQVWYHQLPXUHHQMHP
RYMHDQVWYRQHGRSXWDGDPXVHRGX]PHLMHGQD]DEOXGDNRMDPXMH
NRULVQD2QRELYMHURYDORLXEHVPUWQRVWDNRELL]QDORGDMHQHPD
RYMHDQVWYRQLMHWUHEDORSDVWLXVXPQMXGDVXQMHJRYLOXRQRHLVWRGREQRL
QMHJRYL]DJOXSOMLYDL
RYMHDQVWYRSRMHGLQFDRVXXMHQDVPUWQXND]QXLWLPHLQLJRUL]ORLQRG
RQRJDNRMLMHSRLQMHQSURWLYQMHJDWDNRWRRQHPRJXXMHSRSUDYDN
RYMHNVHPRHPQRJRWRJDRGUHLVDPRQHOMXGL,GRNMHVYHSXQRVXPQMH
VDPRVHOMXGLGUHLQHHGDVHVORPH
)LQLOMXGLVXRQLNRMLSRVWDMXSURVWLVDPRXILQRMRNROLQL
*RVSRGDUVNXGMHODWQRVWPRHPRVYHVWLQDWULULMHLOMXGLSURL]YRGLGRELW
/MXGLVWRMHQDSUYRPPMHVWX$NRQLVXXGREURPWLPXRGSUHRVWDODGYD
LPEHQLNDQHPDSXQRNRULVWL
.DGRYMHDQVWYRQH]QDWRHVXWUDSULKYDDVHRLYOMDYDQMDPUWYLK
.DNRELELORODNRYODGDWLVYLMHWRPGDVHQHVDVWRMLRG
.DNRPDOLVYLVLQHJOHGDMXQDYHOLNHNDGDLPVMHGH]DYUDWRP
.RGOMXGLQLWDQLMHQHPRJXHNDNRXGREUXWDNRLX]OX
.RGYHOLNLKVHVWYDULOMXGLSRND]XMXRQDNYLPDNDNRVHRGQMLKRHNXMHDNRG
PDOLKVWYDULRQDNYLPDNDNYLMHVX
.ROLNRJRGVDPSXWD]DDRPHXOMXGHXYLMHNVDPRVMHWLRGDVDPSRQHWR
L]JXELRRGVYRMHOLQRVWL
/DNHVHQDOD]HOMXGLNRMLVHGUDJRYROMQRL]YUJDYDMXVPUWLQHJRNRMLVWUSOMLYR
SRGQRVHERO
/MXGHQLMHMHGQRVWDYQRPLMHQMDWL1HSUHSLULVHLQHSULJRYDUDMSULJRYRU
MHNDRNREULQXJUL]
/MXGHRFMHQMXMSUHPDQMLKRYXXVSMHKXDQHSUHPD]DVOX]L
RYMHDQVWYROMXGLPDVDQDURG
/MXGLEH]]DKWMHYDVXQHWRVWUDQRMHURQLNRMLQLWDQHWUDHQLWDQLQH
GDMX
/MXGLEMHHMHGQLGUXJLPDMHUVHERMHMHGQLGUXJLK
/MXGLJOHGDMXUD]OLLWRQDSLWDQMDSRVWRMHOLVWYDUDQDLDSVROXWQDPMHULOD]D
PXGURVW6YDNRGUXWYRLPDRGUHHQDPMHULODRWRPHWRPXVHLQL
QRUPDOQLPUD]XPQLPLOLPRUDOQLP7DVHPMHULODPRJXUD]OLNRYDWLRG
PMHULODQHNRJGUXWYD
/MXGLLPDMXMHGQXPDQXNRMDLKVSUHDYDGDGMHOXMXQHRVMHDMX]DWRVX
VSRVREQL
/MXGLNRMLLPDMXKUDEURVWLLNDUDNWHUDGUXJLPVXOMXGLPDXYLMHNQHXJRGQL
/MXGLNRMLHOHYULWLXWMHFDMQDGUXJHPRUDMXVHSREULQXWL]DWRGDLKVHQH
PRHSUHHVWRYLGMHWL
/MXGLQHELWROLNRPLVOLWLRWRPHWRLPMHLQLWLNROLNRRWRPHWRMHVX
/MXGLQLVXPXGULXRGQRVXQDVYRMHLVNXVWYRYHXRGQRVXQDVYRMX
VSRVREQRVWGDXHL]LVNXVWYD
/MXGLRGUHXMXVYRMLGHQWLWHWSRRQRPHWRQLVX
/MXGLSUHGVWDYOMDMXOMXGH
/MXGLVHGDMXWDNRODNRSUHYDULWL
/MXGLVHVXVUHXDQHSODQLQH
/MXGLVXERJRYLX]DPHWNX
/MXGLVXRGUDVOLGDREUDXQDMXVGXJLPOMXGLPDDOLQHLVSUREOHPLPD
/MXGLVXURHQLMHGQL]DGUXJHSDLK]DWRSRXLLOLLKSRGQRVL
/MXGLVXVDPRYLHLOLPDQMHUD]XPQLWMUD]XPQLXQHNLPSRJOHGLPDD
QHUD]XPQLXGUXJLPD
/MXGLVXVYHYLHLQGLIHUHQWQLMHGQLSUHPDGUXJLPDLSUHPD]DMHGQLFL
/MXGLVXWROLNRSULSURVWLLWROLNRRYLVHRGRMPXWUHQXWNDGDHQHWNRWNRLK
HOLSUHYDULWLXYLMHNQDLQHNRJDWNRVHGDSUHYDULWL
/MXGLYLHYROHEXGXXNDWDVWURIXQRUWYHNRMHELWUHEDORRGPDKSRGQLMHWL
/MXGLPDQHSRPDHPRDNR]DQMLKLQLPRRQRWRPRJXVDPLXLQLWL
/MXGLPDVHRGDMHSUHYHOLNDDVWNDGDLKVHXVSRUHXMHVDHWYHURQRFLPD
/MXGLPDVX]DVDPRRGUHHQMHLPRWLYDFLMXSRWUHEQLQHSULMDWHOMLWDNPDFLX
SRVOXVXSDUQLFLXSRVWLJQXLPDSURWLYQLFLXSROLWLFL3ULURGQRQHYMHUXMX
RQLPDNRMLVXGUXNLMLLNRMLLPWRERHPRJXQDQLMHWLWHWXYLGHLKNDR
SULMHWQMX
/MXGVNDSULURGDLPDVYRMHJUDQLFHRQDMHNDGUDSRGQLMHWLUDGRVWMDGERORYH
VDPRGRRGUHHQRJVWXSQMD
/MXGLEH]]DKWMHYDVXQHWRVWUDQRMHURQLNRMLQLWDQHWUDHQLWDQLQH
GDMX
/MXGLEMHHMHGQLGUXJLPDMHUVHERMHMHGQLGUXJLK
/MXGLJOHGDMXUD]OLLWRQDSLWDQMDSRVWRMHOLVWYDUDQDLDSVROXWQDPMHULOD]D
PXGURVW6YDNRGUXWYRLPDRGUHHQDPMHULODRWRPHWRPXVHLQL
QRUPDOQLPUD]XPQLPLOLPRUDOQLP7DVHPMHULODPRJXUD]OLNRYDWLRG
PMHULODQHNRJGUXWYD
/MXGLLPDMXMHGQXPDQXNRMDLKVSUHDYDGDGMHOXMXQHRVMHDMX]DWRVX
VSRVREQL
/MXGLNRMLLPDMXKUDEURVWLLNDUDNWHUDGUXJLPVXOMXGLPDXYLMHNQHXJRGQL
/MXGLNRMLHOHYULWLXWMHFDMQDGUXJHPRUDMXVHSREULQXWL]DWRGDLKVHQH
PRHSUHHVWRYLGMHWL
/MXGLQHELWROLNRPLVOLWLRWRPHWRLPMHLQLWLNROLNRRWRPHWRMHVX
/MXGLQLVXPXGULXRGQRVXQDVYRMHLVNXVWYRYHXRGQRVXQDVYRMX
VSRVREQRVWGDXHL]LVNXVWYD
/MXGLRGUHXMXVYRMLGHQWLWHWSRRQRPHWRQLVX
/MXGLSUHGVWDYOMDMXOMXGH
/MXGLVHGDMXWDNRODNRSUHYDULWL
/MXGLVHVXVUHXDQHSODQLQH
/MXGLVXERJRYLX]DPHWNX
/MXGLVXRGUDVOLGDREUDXQDMXVGXJLPOMXGLPDDOLQHLVSUREOHPLPD
/MXGLVXURHQLMHGQL]DGUXJHSDLK]DWRSRXLLOLLKSRGQRVL
/MXGLVXVDPRYLHLOLPDQMHUD]XPQLWMUD]XPQLXQHNLPSRJOHGLPDD
QHUD]XPQLXGUXJLPD
/MXGLVXVYHYLHLQGLIHUHQWQLMHGQLSUHPDGUXJLPDLSUHPD]DMHGQLFL
/MXGLVXWROLNRSULSURVWLLWROLNRRYLVHRGRMPXWUHQXWNDGDHQHWNRWNRLK
HOLSUHYDULWLXYLMHNQDLQHNRJDWNRVHGDSUHYDULWL
/MXGLYLHYROHEXGXXNDWDVWURIXQRUWYHNRMHELWUHEDORRGPDKSRGQLMHWL
/MXGLPDQHSRPDHPRDNR]DQMLKLQLPRRQRWRPRJXVDPLXLQLWL
/MXGLPDVHRGDMHSUHYHOLNDDVWNDGDLKVHXVSRUHXMHVDHWYHURQRFLPD
/MXGLPDVX]DVDPRRGUHHQMHLPRWLYDFLMXSRWUHEQLQHSULMDWHOMLWDNPDFLX
SRVOXVXSDUQLFLXSRVWLJQXLPDSURWLYQLFLXSROLWLFL3ULURGQRQHYMHUXMX
RQLPDNRMLVXGUXNLMLLNRMLLPWRERHPRJXQDQLMHWLWHWXYLGHLKNDR
SULMHWQMX
/MXGVNDSULURGDLPDVYRMHJUDQLFHRQDMHNDGUDSRGQLMHWLUDGRVWMDGERORYH
VDPRGRRGUHHQRJVWXSQMD
/MXGLEH]]DKWMHYDVXQHWRVWUDQRMHURQLNRMLQLWDQHWUDHQLWDQLQH
GDMX
/MXGLEMHHMHGQLGUXJLPDMHUVHERMHMHGQLGUXJLK
/MXGLJOHGDMXUD]OLLWRQDSLWDQMDSRVWRMHOLVWYDUDQDLDSVROXWQDPMHULOD]D
PXGURVW6YDNRGUXWYRLPDRGUHHQDPMHULODRWRPHWRPXVHLQL
QRUPDOQLPUD]XPQLPLOLPRUDOQLP7DVHPMHULODPRJXUD]OLNRYDWLRG
PMHULODQHNRJGUXWYD
/MXGLLPDMXMHGQXPDQXNRMDLKVSUHDYDGDGMHOXMXQHRVMHDMX]DWRVX
VSRVREQL
/MXGLNRMLLPDMXKUDEURVWLLNDUDNWHUDGUXJLPVXOMXGLPDXYLMHNQHXJRGQL
/MXGLNRMLHOHYULWLXWMHFDMQDGUXJHPRUDMXVHSREULQXWL]DWRGDLKVHQH
PRHSUHHVWRYLGMHWL
/MXGLQHELWROLNRPLVOLWLRWRPHWRLPMHLQLWLNROLNRRWRPHWRMHVX
/MXGLQLVXPXGULXRGQRVXQDVYRMHLVNXVWYRYHXRGQRVXQDVYRMX
VSRVREQRVWGDXHL]LVNXVWYD
/MXGLRGUHXMXVYRMLGHQWLWHWSRRQRPHWRQLVX
/MXGLSUHGVWDYOMDMXOMXGH
/MXGLVHGDMXWDNRODNRSUHYDULWL
/MXGLVHVXVUHXDQHSODQLQH
/MXGLVXERJRYLX]DPHWNX
/MXGLVXRGUDVOLGDREUDXQDMXVGXJLPOMXGLPDDOLQHLVSUREOHPLPD
/MXGLVXURHQLMHGQL]DGUXJHSDLK]DWRSRXLLOLLKSRGQRVL
/MXGLVXVDPRYLHLOLPDQMHUD]XPQLWMUD]XPQLXQHNLPSRJOHGLPDD
QHUD]XPQLXGUXJLPD
/MXGLVXVYHYLHLQGLIHUHQWQLMHGQLSUHPDGUXJLPDLSUHPD]DMHGQLFL
/MXGLVXWROLNRSULSURVWLLWROLNRRYLVHRGRMPXWUHQXWNDGDHQHWNRWNRLK
HOLSUHYDULWLXYLMHNQDLQHNRJDWNRVHGDSUHYDULWL
/MXGLYLHYROHEXGXXNDWDVWURIXQRUWYHNRMHELWUHEDORRGPDKSRGQLMHWL
/MXGLPDQHSRPDHPRDNR]DQMLKLQLPRRQRWRPRJXVDPLXLQLWL
/MXGLPDVHRGDMHSUHYHOLNDDVWNDGDLKVHXVSRUHXMHVDHWYHURQRFLPD
/MXGLPDVX]DVDPRRGUHHQMHLPRWLYDFLMXSRWUHEQLQHSULMDWHOMLWDNPDFLX
SRVOXVXSDUQLFLXSRVWLJQXLPDSURWLYQLFLXSROLWLFL3ULURGQRQHYMHUXMX
RQLPDNRMLVXGUXNLMLLNRMLLPWRERHPRJXQDQLMHWLWHWXYLGHLKNDR
SULMHWQMX
/MXGVNDSULURGDLPDVYRMHJUDQLFHRQDMHNDGUDSRGQLMHWLUDGRVWMDGERORYH
VDPRGRRGUHHQRJVWXSQMD
/MXGLEH]]DKWMHYDVXQHWRVWUDQRMHURQLNRMLQLWDQHWUDHQLWDQLQH
GDMX
/MXGLEMHHMHGQLGUXJLPDMHUVHERMHMHGQLGUXJLK
/MXGLJOHGDMXUD]OLLWRQDSLWDQMDSRVWRMHOLVWYDUDQDLDSVROXWQDPMHULOD]D
PXGURVW6YDNRGUXWYRLPDRGUHHQDPMHULODRWRPHWRPXVHLQL
QRUPDOQLPUD]XPQLPLOLPRUDOQLP7DVHPMHULODPRJXUD]OLNRYDWLRG
PMHULODQHNRJGUXWYD
/MXGLLPDMXMHGQXPDQXNRMDLKVSUHDYDGDGMHOXMXQHRVMHDMX]DWRVX
VSRVREQL
/MXGLNRMLLPDMXKUDEURVWLLNDUDNWHUDGUXJLPVXOMXGLPDXYLMHNQHXJRGQL
/MXGLNRMLHOHYULWLXWMHFDMQDGUXJHPRUDMXVHSREULQXWL]DWRGDLKVHQH
PRHSUHHVWRYLGMHWL
/MXGLQHELWROLNRPLVOLWLRWRPHWRLPMHLQLWLNROLNRRWRPHWRMHVX
/MXGLQLVXPXGULXRGQRVXQDVYRMHLVNXVWYRYHXRGQRVXQDVYRMX
VSRVREQRVWGDXHL]LVNXVWYD
/MXGLRGUHXMXVYRMLGHQWLWHWSRRQRPHWRQLVX
/MXGLSUHGVWDYOMDMXOMXGH
/MXGLVHGDMXWDNRODNRSUHYDULWL
/MXGLVHVXVUHXDQHSODQLQH
/MXGLVXERJRYLX]DPHWNX
/MXGLVXRGUDVOLGDREUDXQDMXVGXJLPOMXGLPDDOLQHLVSUREOHPLPD
/MXGLVXURHQLMHGQL]DGUXJHSDLK]DWRSRXLLOLLKSRGQRVL
/MXGLVXVDPRYLHLOLPDQMHUD]XPQLWMUD]XPQLXQHNLPSRJOHGLPDD
QHUD]XPQLXGUXJLPD
/MXGLVXVYHYLHLQGLIHUHQWQLMHGQLSUHPDGUXJLPDLSUHPD]DMHGQLFL
/MXGLVXWROLNRSULSURVWLLWROLNRRYLVHRGRMPXWUHQXWNDGDHQHWNRWNRLK
HOLSUHYDULWLXYLMHNQDLQHNRJDWNRVHGDSUHYDULWL
/MXGLYLHYROHEXGXXNDWDVWURIXQRUWYHNRMHELWUHEDORRGPDKSRGQLMHWL
/MXGLPDQHSRPDHPRDNR]DQMLKLQLPRRQRWRPRJXVDPLXLQLWL
/MXGLPDVHRGDMHSUHYHOLNDDVWNDGDLKVHXVSRUHXMHVDHWYHURQRFLPD
/MXGLPDVX]DVDPRRGUHHQMHLPRWLYDFLMXSRWUHEQLQHSULMDWHOMLWDNPDFLX
SRVOXVXSDUQLFLXSRVWLJQXLPDSURWLYQLFLXSROLWLFL3ULURGQRQHYMHUXMX
RQLPDNRMLVXGUXNLMLLNRMLLPWRERHPRJXQDQLMHWLWHWXYLGHLKNDR
SULMHWQMX
/MXGVNDSULURGDLPDVYRMHJUDQLFHRQDMHNDGUDSRGQLMHWLUDGRVWMDGERORYH
VDPRGRRGUHHQRJVWXSQMD
0HXVREQRVHXSR]QDWL]QDLVSR]QDWLNROLNRVPRMHGQLGUXJLPDVWUDQL
0LVPRQLWD2QRWRWUDLPRMHVYH
0QRJRWRJDPRHPRSURLWDWLQDOMXGVNRPOLFX
1DMEROMHVUHGVWYR]DRVOREDDQMHVWUDKDRGOMXGLMHSR]QDYDQMHOMXGL
1DMEROMLQDLQGDOMXGH]DLQWHUHVLUDPR]DVHEHMHELWL]DLQWHUHVLUDQ]DQMLK
1DMEROMLREQRYLWHOMLNRMHMHVYLMHWLNDGDYLGLRVXRQLNRMLSRLQMXNRGVDPLK
VHEH
1DMYHDNULYLFDOMXGLMHXWRPHWRVHXVYDNRPWUHQXWNXPRJXLQHPRUDMX
RNUHQXWL1DMYHDQHVUHDOMXGL]DSUDYRVHVDVWRMLXWRPHWRVHQRJDPDL
UXNDPDPRUDMXRSLUDWLLRGXSLUDWLRNULNRMLQRVH
1DPDVXGDQDVYLHQRLNDGDSRWUHEQLUD]XPQLOMXGLOMXGLNRMLYLHQH
YMHUXMXXDUREQXPROMXGVNRJEDMDQMDWRMHVWEUEOMDQMDLOLNDNRGDVH
L]UD]LPUHWRULNHGDNOHWDNYLOMXGLNRMLLPDMXVPLRQRVWLGDEXGXGRVOMHGQLSR
VYDNXFLMHQXNRML]QDMXWRKRH
1DHRYMHDQVWYRQLMHXRSHWDNRPDWHULMDOLVWLNRNDNRVHWRVWDOQRWYUGLX
QHUD]XPQLPQDNODSDQMLPD3UHPDRQRPHNDNRVDPXSR]QDROMXGHMDVQRPL
MHGDPHXQMLPDLPDSXQRYLHLGHDOQRJKWLMHQMDQHJRWRGROD]LGR
L]UDDMD
1HHPRVHQLNDGGRYROMQRQDXLWLGDVYLOMXGLLYHNDRGDQLWNRQH]QD
1HNXM]ODVYRPEOLQMHPXGRNRQEH]VWUDKDERUDYLNRGWHEHLVDXYDM
UD]ERULRSUH]
1HPRHELWLWDNRUDYLKLUXQLKVWDEDODLOLLYRWLQMDNDRWRPRHELWLUDYLK
LUXQLKOMXGL
1HPRHSRSUDYLWLOMXGHGUXJDLMHQHJRLKGDLKSULNDHRQDNYLPDNDNYL
MHVX
1HNDWHERJXYD]OLKDGREULKVHVDPXYDM
1HNLOMXGLHOHXYLMHNEOLVWDWLLDNRQHPDMXSRMPD
1HNLVHOMXGLSUHGGUXJLPDSUDYHWRMHPRJXHPDQMLPDNDNRELRVWDOLYHL
RGQMLK
1HNLVXOMXGLNDRYRHXSRHWNXVXVODWNLSRVOLMHVHSRNYDUH
1HPDQLMHGQRJVWYRUHQMDNRMHQLMHLURGXVWRERP
1LMHGRYROMQRJRYRULWLRVWYDULWUHEDJRYRULWLOMXGLPD
1LVDPXVWDQMXVKYDWLWLURGOMXGVNLRWNXGPXWDNRPDOR]GUDYDUDVXLYDQMD
GDVHWDNREOHVDYRMDYQRVUDPRWL'RGXHVYDNLPGDQRPSULPMHXMHPVYH
MDVQLMHNROLNRMHEXGDODVWRGUXJHVRERPPMHULWL2QRWRPHQDMYLHSHHWR
VXJUDDQVNLRGQRVL
0HXVREQRVHXSR]QDWL]QDLVSR]QDWLNROLNRVPRMHGQLGUXJLPDVWUDQL
0LVPRQLWD2QRWRWUDLPRMHVYH
0QRJRWRJDPRHPRSURLWDWLQDOMXGVNRPOLFX
1DMEROMHVUHGVWYR]DRVOREDDQMHVWUDKDRGOMXGLMHSR]QDYDQMHOMXGL
1DMEROMLQDLQGDOMXGH]DLQWHUHVLUDPR]DVHEHMHELWL]DLQWHUHVLUDQ]DQMLK
1DMEROMLREQRYLWHOMLNRMHMHVYLMHWLNDGDYLGLRVXRQLNRMLSRLQMXNRGVDPLK
VHEH
1DMYHDNULYLFDOMXGLMHXWRPHWRVHXVYDNRPWUHQXWNXPRJXLQHPRUDMX
RNUHQXWL1DMYHDQHVUHDOMXGL]DSUDYRVHVDVWRMLXWRPHWRVHQRJDPDL
UXNDPDPRUDMXRSLUDWLLRGXSLUDWLRNULNRMLQRVH
1DPDVXGDQDVYLHQRLNDGDSRWUHEQLUD]XPQLOMXGLOMXGLNRMLYLHQH
YMHUXMXXDUREQXPROMXGVNRJEDMDQMDWRMHVWEUEOMDQMDLOLNDNRGDVH
L]UD]LPUHWRULNHGDNOHWDNYLOMXGLNRMLLPDMXVPLRQRVWLGDEXGXGRVOMHGQLSR
VYDNXFLMHQXNRML]QDMXWRKRH
1DHRYMHDQVWYRQLMHXRSHWDNRPDWHULMDOLVWLNRNDNRVHWRVWDOQRWYUGLX
QHUD]XPQLPQDNODSDQMLPD3UHPDRQRPHNDNRVDPXSR]QDROMXGHMDVQRPL
MHGDPHXQMLPDLPDSXQRYLHLGHDOQRJKWLMHQMDQHJRWRGROD]LGR
L]UDDMD
1HHPRVHQLNDGGRYROMQRQDXLWLGDVYLOMXGLLYHNDRGDQLWNRQH]QD
1HNXM]ODVYRPEOLQMHPXGRNRQEH]VWUDKDERUDYLNRGWHEHLVDXYDM
UD]ERULRSUH]
1HPRHELWLWDNRUDYLKLUXQLKVWDEDODLOLLYRWLQMDNDRWRPRHELWLUDYLK
LUXQLKOMXGL
1HPRHSRSUDYLWLOMXGHGUXJDLMHQHJRLKGDLKSULNDHRQDNYLPDNDNYL
MHVX
1HNDWHERJXYD]OLKDGREULKVHVDPXYDM
1HNLOMXGLHOHXYLMHNEOLVWDWLLDNRQHPDMXSRMPD
1HNLVHOMXGLSUHGGUXJLPDSUDYHWRMHPRJXHPDQMLPDNDNRELRVWDOLYHL
RGQMLK
1HNLVXOMXGLNDRYRHXSRHWNXVXVODWNLSRVOLMHVHSRNYDUH
1HPDQLMHGQRJVWYRUHQMDNRMHQLMHLURGXVWRERP
1LMHGRYROMQRJRYRULWLRVWYDULWUHEDJRYRULWLOMXGLPD
1LVDPXVWDQMXVKYDWLWLURGOMXGVNLRWNXGPXWDNRPDOR]GUDYDUDVXLYDQMD
GDVHWDNREOHVDYRMDYQRVUDPRWL'RGXHVYDNLPGDQRPSULPMHXMHPVYH
MDVQLMHNROLNRMHEXGDODVWRGUXJHVRERPPMHULWL2QRWRPHQDMYLHSHHWR
VXJUDDQVNLRGQRVL
0HXVREQRVHXSR]QDWL]QDLVSR]QDWLNROLNRVPRMHGQLGUXJLPDVWUDQL
0LVPRQLWD2QRWRWUDLPRMHVYH
0QRJRWRJDPRHPRSURLWDWLQDOMXGVNRPOLFX
1DMEROMHVUHGVWYR]DRVOREDDQMHVWUDKDRGOMXGLMHSR]QDYDQMHOMXGL
1DMEROMLQDLQGDOMXGH]DLQWHUHVLUDPR]DVHEHMHELWL]DLQWHUHVLUDQ]DQMLK
1DMEROMLREQRYLWHOMLNRMHMHVYLMHWLNDGDYLGLRVXRQLNRMLSRLQMXNRGVDPLK
VHEH
1DMYHDNULYLFDOMXGLMHXWRPHWRVHXVYDNRPWUHQXWNXPRJXLQHPRUDMX
RNUHQXWL1DMYHDQHVUHDOMXGL]DSUDYRVHVDVWRMLXWRPHWRVHQRJDPDL
UXNDPDPRUDMXRSLUDWLLRGXSLUDWLRNULNRMLQRVH
1DPDVXGDQDVYLHQRLNDGDSRWUHEQLUD]XPQLOMXGLOMXGLNRMLYLHQH
YMHUXMXXDUREQXPROMXGVNRJEDMDQMDWRMHVWEUEOMDQMDLOLNDNRGDVH
L]UD]LPUHWRULNHGDNOHWDNYLOMXGLNRMLLPDMXVPLRQRVWLGDEXGXGRVOMHGQLSR
VYDNXFLMHQXNRML]QDMXWRKRH
1DHRYMHDQVWYRQLMHXRSHWDNRPDWHULMDOLVWLNRNDNRVHWRVWDOQRWYUGLX
QHUD]XPQLPQDNODSDQMLPD3UHPDRQRPHNDNRVDPXSR]QDROMXGHMDVQRPL
MHGDPHXQMLPDLPDSXQRYLHLGHDOQRJKWLMHQMDQHJRWRGROD]LGR
L]UDDMD
1HHPRVHQLNDGGRYROMQRQDXLWLGDVYLOMXGLLYHNDRGDQLWNRQH]QD
1HNXM]ODVYRPEOLQMHPXGRNRQEH]VWUDKDERUDYLNRGWHEHLVDXYDM
UD]ERULRSUH]
1HPRHELWLWDNRUDYLKLUXQLKVWDEDODLOLLYRWLQMDNDRWRPRHELWLUDYLK
LUXQLKOMXGL
1HPRHSRSUDYLWLOMXGHGUXJDLMHQHJRLKGDLKSULNDHRQDNYLPDNDNYL
MHVX
1HNDWHERJXYD]OLKDGREULKVHVDPXYDM
1HNLOMXGLHOHXYLMHNEOLVWDWLLDNRQHPDMXSRMPD
1HNLVHOMXGLSUHGGUXJLPDSUDYHWRMHPRJXHPDQMLPDNDNRELRVWDOLYHL
RGQMLK
1HNLVXOMXGLNDRYRHXSRHWNXVXVODWNLSRVOLMHVHSRNYDUH
1HPDQLMHGQRJVWYRUHQMDNRMHQLMHLURGXVWRERP
1LMHGRYROMQRJRYRULWLRVWYDULWUHEDJRYRULWLOMXGLPD
1LVDPXVWDQMXVKYDWLWLURGOMXGVNLRWNXGPXWDNRPDOR]GUDYDUDVXLYDQMD
GDVHWDNREOHVDYRMDYQRVUDPRWL'RGXHVYDNLPGDQRPSULPMHXMHPVYH
MDVQLMHNROLNRMHEXGDODVWRGUXJHVRERPPMHULWL2QRWRPHQDMYLHSHHWR
VXJUDDQVNLRGQRVL
0HXVREQRVHXSR]QDWL]QDLVSR]QDWLNROLNRVPRMHGQLGUXJLPDVWUDQL
0LVPRQLWD2QRWRWUDLPRMHVYH
0QRJRWRJDPRHPRSURLWDWLQDOMXGVNRPOLFX
1DMEROMHVUHGVWYR]DRVOREDDQMHVWUDKDRGOMXGLMHSR]QDYDQMHOMXGL
1DMEROMLQDLQGDOMXGH]DLQWHUHVLUDPR]DVHEHMHELWL]DLQWHUHVLUDQ]DQMLK
1DMEROMLREQRYLWHOMLNRMHMHVYLMHWLNDGDYLGLRVXRQLNRMLSRLQMXNRGVDPLK
VHEH
1DMYHDNULYLFDOMXGLMHXWRPHWRVHXVYDNRPWUHQXWNXPRJXLQHPRUDMX
RNUHQXWL1DMYHDQHVUHDOMXGL]DSUDYRVHVDVWRMLXWRPHWRVHQRJDPDL
UXNDPDPRUDMXRSLUDWLLRGXSLUDWLRNULNRMLQRVH
1DPDVXGDQDVYLHQRLNDGDSRWUHEQLUD]XPQLOMXGLOMXGLNRMLYLHQH
YMHUXMXXDUREQXPROMXGVNRJEDMDQMDWRMHVWEUEOMDQMDLOLNDNRGDVH
L]UD]LPUHWRULNHGDNOHWDNYLOMXGLNRMLLPDMXVPLRQRVWLGDEXGXGRVOMHGQLSR
VYDNXFLMHQXNRML]QDMXWRKRH
1DHRYMHDQVWYRQLMHXRSHWDNRPDWHULMDOLVWLNRNDNRVHWRVWDOQRWYUGLX
QHUD]XPQLPQDNODSDQMLPD3UHPDRQRPHNDNRVDPXSR]QDROMXGHMDVQRPL
MHGDPHXQMLPDLPDSXQRYLHLGHDOQRJKWLMHQMDQHJRWRGROD]LGR
L]UDDMD
1HHPRVHQLNDGGRYROMQRQDXLWLGDVYLOMXGLLYHNDRGDQLWNRQH]QD
1HNXM]ODVYRPEOLQMHPXGRNRQEH]VWUDKDERUDYLNRGWHEHLVDXYDM
UD]ERULRSUH]
1HPRHELWLWDNRUDYLKLUXQLKVWDEDODLOLLYRWLQMDNDRWRPRHELWLUDYLK
LUXQLKOMXGL
1HPRHSRSUDYLWLOMXGHGUXJDLMHQHJRLKGDLKSULNDHRQDNYLPDNDNYL
MHVX
1HNDWHERJXYD]OLKDGREULKVHVDPXYDM
1HNLOMXGLHOHXYLMHNEOLVWDWLLDNRQHPDMXSRMPD
1HNLVHOMXGLSUHGGUXJLPDSUDYHWRMHPRJXHPDQMLPDNDNRELRVWDOLYHL
RGQMLK
1HNLVXOMXGLNDRYRHXSRHWNXVXVODWNLSRVOLMHVHSRNYDUH
1HPDQLMHGQRJVWYRUHQMDNRMHQLMHLURGXVWRERP
1LMHGRYROMQRJRYRULWLRVWYDULWUHEDJRYRULWLOMXGLPD
1LVDPXVWDQMXVKYDWLWLURGOMXGVNLRWNXGPXWDNRPDOR]GUDYDUDVXLYDQMD
GDVHWDNREOHVDYRMDYQRVUDPRWL'RGXHVYDNLPGDQRPSULPMHXMHPVYH
MDVQLMHNROLNRMHEXGDODVWRGUXJHVRERPPMHULWL2QRWRPHQDMYLHSHHWR
VXJUDDQVNLRGQRVL
1LWDWROMXGLSURQDOD]HQLMHORHVDPRRQRWRRQLRGWRJDQDSUDYH
2OMXGLPDPLVOLPQDMJRUHSDWDNRLRVHELDMDVHULMHWNRYDUDP
2QRWRLYRWLQLYULMHGQLPLYOMHQMDVXVUHWLVXVOMXGLPD
3RH]LMDYMHUDXOMHSRWXYMHUDXOHJHQGXRSWLFLNRMDQDVPRHSUHQLMHWLX
GDOHNHQHSR]QDWH]HPOMHJGMHVXOMXGLVUHWQLLPXGULJGMHVXVYODGDOLVXURYX
GLYOMLQXQDUDYLJGMHVXVSR]QDOLWR]QDLRYMHQRVWJGMHSRWXMXPLULPU]H
RUXMHJGMHWUDMHRQDMWUHQXWDN]DNRMLELVHYULMHGLORURGLWLL]DNRMLELRYMHN
SRHOLRGDSRWUDMHXYMHQRVW
3RQHNDGPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
3RVWRMHGYLMHRVQRYQHYUVWHSR]QDWLKOMXGLRQLNRMH]QDPRLRQLNRMHEL
WUHEDOL]QDWL3RVWRMHOMXGLNRMLVXWDNREH]QDDMQLGDQHPDMXQLORLKQL
GREULKVWUDQD
3RVWRMLHWLULYUVWHOMXGL
x SUYLNDXPRMHMHPRMHDWYRMHMHWYRMHWRVXSURVMHQL
x GUXJLNDXPRMHMHWYRMHDWYRMHMHWYRMHWRVXQHXNL
x WUHLNDXPRMHMHWYRMHDWYRMHMHPRMHWRVXSRERQLL
x HWYUWLNDXWYRMHMHPRMHDPRMHMHPRMHWRVX]ORWYRUL
3RVWRMHVLJXUQROMXGLNRMLVXVUHWQLWRQLVXVYRMLYODVWLWLYMHURYQLFL
3RWLLOMXGHQDYUOLQHPRGDHLKVWYDUQRSURQDLXVHEL
3RWUHEQLMHMHSURXDYDWLOMXGHQHJRNQMLJH
3UHYHOLNLEURMOMXGLQHHOLVKYDWLWLGDVHVWYDUQDNRPXQLNDFLMDWHPHOMLQD
UHFLSURFLWHWX3UYRVXOMXGLUDVWDYOMDOLDWRPVDGDDWRPUDVWDYOMDOMXGH
6DGDQMHVWDQMHRYMHDQVWYDDSVROXWQRQHPRJX]DPLVOLWLNDRRQRSUL
NRMHPXELPRJORRVWDWLDSVROXWQRJDQHPRJX]DPLVOLWLNDRFLMHORL
SRVOMHGQMHQMHJRYRRGUHHQMH8VDGDQMHPPRMDGXDQHPRHXKYDWLWL
PMHVWDQLWLPRHMHGDQDVPLURYDWLRQRMHQHRGROMLYRRGELMD]DEXGXLPL
EROMLPQH]DXVWDYOMLYRLGHFLMHOLPRMLYRW
6DPRGUXJLOMXGLPRJXLVSXQLWLQDLYRW$NRVPRPXPLMHGLQLVDGUDMRQ
RVWDMHSUD]DQ
6DPRNRGLYRWLQMDPRHPRELWLVLJXUQLGDHELWLEROMHWRVPRPLEROML
SUHPDQMLPD.RGOMXGLWRQLMHVOXDMYHHVWRREUQXWR
6DPRPDOLEURMOMXGLLYL]DSUDYRXVDGDQMRVWLYHLPDVDPRLPDQDPMHUX
MHGQRPLVWLQVNLLYMHWL
6PHWDOLVXPHPRMLEOLQMLJRGLQDPD'ROD]HLSRVMHXMXRYMHNNDGDWR
QMLPDQDMEROMHRGJRYDUD
6DGDQMHVWDQMHRYMHDQVWYDDSVROXWQRQHPRJX]DPLVOLWLNDRRQRSUL
NRMHPXELPRJORRVWDWLDSVROXWQRJDQHPRJX]DPLVOLWLNDRFLMHORL
SRVOMHGQMHQMHJRYRRGUHHQMH8VDGDQMHPPRMDGXDQHPRHXKYDWLWL
PMHVWDQLWLPRHMHGDQDVPLURYDWLRQRMHQHRGROMLYRRGELMD]DEXGXLPL
EROMLPQH]DXVWDYOMLYRLGHFLMHOLPRMLYRW
6DPRGUXJLOMXGLPRJXLVSXQLWLQDLYRW$NRVPRPXPLMHGLQLVDGUDMRQ
RVWDMHSUD]DQ
6DPRNRGLYRWLQMDPRHPRELWLVLJXUQLGDHELWLEROMHWRVPRPLEROML
SUHPDQMLPD.RGOMXGLWRQLMHVOXDMYHHVWRREUQXWR
6DPRPDOLEURMOMXGLLYL]DSUDYRXVDGDQMRVWLYHLPDVDPRLPDQDPMHUX
MHGQRPLVWLQVNLLYMHWL
6PHWDOLVXPHPRMLEOLQMLJRGLQDPD'ROD]HLSRVMHXMXRYMHNNDGDWR
QMLPDQDMEROMHRGJRYDUD
3UHYHOLNLEURMOMXGLQHHOLVKYDWLWLGDVHVWYDUQDNRPXQLNDFLMDWHPHOMLQD
UHFLSURFLWHWX3UYRVXOMXGLUDVWDYOMDOLDWRPVDGDDWRPUDVWDYOMDOMXGH
3RWUHEQLMHMHSURXDYDWLOMXGHQHJRNQMLJH
3RWLLOMXGHQDYUOLQHPRGDHLKVWYDUQRSURQDLXVHEL
3RVWRMHVLJXUQROMXGLNRMLVXVUHWQLWRQLVXVYRMLYODVWLWLYMHURYQLFL
x HWYUWLNDXWYRMHMHPRMHDPRMHMHPRMHWRVX]ORWYRUL
x WUHLNDXPRMHMHWYRMHDWYRMHMHPRMHWRVXSRERQLL
x GUXJLNDXPRMHMHWYRMHDWYRMHMHWYRMHWRVXQHXNL
x SUYLNDXPRMHMHPRMHDWYRMHMHWYRMHWRVXSURVMHQL
1LWDWROMXGLSURQDOD]HQLMHORHVDPRRQRWRRQLRGWRJDQDSUDYH
2OMXGLPDPLVOLPQDMJRUHSDWDNRLRVHELDMDVHULMHWNRYDUDP
2QRWRLYRWLQLYULMHGQLPLYOMHQMDVXVUHWLVXVOMXGLPD
3RH]LMDYMHUDXOMHSRWXYMHUDXOHJHQGXRSWLFLNRMDQDVPRHSUHQLMHWLX
GDOHNHQHSR]QDWH]HPOMHJGMHVXOMXGLVUHWQLLPXGULJGMHVXVYODGDOLVXURYX
GLYOMLQXQDUDYLJGMHVXVSR]QDOLWR]QDLRYMHQRVWJGMHSRWXMXPLULPU]H
RUXMHJGMHWUDMHRQDMWUHQXWDN]DNRMLELVHYULMHGLORURGLWLL]DNRMLELRYMHN
SRHOLRGDSRWUDMHXYMHQRVW
3RQHNDGPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
3RVWRMHGYLMHRVQRYQHYUVWHSR]QDWLKOMXGLRQLNRMH]QDPRLRQLNRMHEL
WUHEDOL]QDWL3RVWRMHOMXGLNRMLVXWDNREH]QDDMQLGDQHPDMXQLORLKQL
GREULKVWUDQD
3RVWRMLHWLULYUVWHOMXGL
1LWDWROMXGLSURQDOD]HQLMHORHVDPRRQRWRRQLRGWRJDQDSUDYH
2OMXGLPDPLVOLPQDMJRUHSDWDNRLRVHELDMDVHULMHWNRYDUDP
2QRWRLYRWLQLYULMHGQLPLYOMHQMDVXVUHWLVXVOMXGLPD
3RH]LMDYMHUDXOMHSRWXYMHUDXOHJHQGXRSWLFLNRMDQDVPRHSUHQLMHWLX
GDOHNHQHSR]QDWH]HPOMHJGMHVXOMXGLVUHWQLLPXGULJGMHVXVYODGDOLVXURYX
GLYOMLQXQDUDYLJGMHVXVSR]QDOLWR]QDLRYMHQRVWJGMHSRWXMXPLULPU]H
RUXMHJGMHWUDMHRQDMWUHQXWDN]DNRMLELVHYULMHGLORURGLWLL]DNRMLELRYMHN
SRHOLRGDSRWUDMHXYMHQRVW
3RQHNDGPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
3RVWRMHGYLMHRVQRYQHYUVWHSR]QDWLKOMXGLRQLNRMH]QDPRLRQLNRMHEL
WUHEDOL]QDWL3RVWRMHOMXGLNRMLVXWDNREH]QDDMQLGDQHPDMXQLORLKQL
GREULKVWUDQD
3RVWRMLHWLULYUVWHOMXGL
x SUYLNDXPRMHMHPRMHDWYRMHMHWYRMHWRVXSURVMHQL
x GUXJLNDXPRMHMHWYRMHDWYRMHMHWYRMHWRVXQHXNL
x WUHLNDXPRMHMHWYRMHDWYRMHMHPRMHWRVXSRERQLL
x HWYUWLNDXWYRMHMHPRMHDPRMHMHPRMHWRVX]ORWYRUL
3RVWRMHVLJXUQROMXGLNRMLVXVUHWQLWRQLVXVYRMLYODVWLWLYMHURYQLFL
3RWLLOMXGHQDYUOLQHPRGDHLKVWYDUQRSURQDLXVHEL
3RWUHEQLMHMHSURXDYDWLOMXGHQHJRNQMLJH
3UHYHOLNLEURMOMXGLQHHOLVKYDWLWLGDVHVWYDUQDNRPXQLNDFLMDWHPHOMLQD
UHFLSURFLWHWX3UYRVXOMXGLUDVWDYOMDOLDWRPVDGDDWRPUDVWDYOMDOMXGH
6DGDQMHVWDQMHRYMHDQVWYDDSVROXWQRQHPRJX]DPLVOLWLNDRRQRSUL
NRMHPXELPRJORRVWDWLDSVROXWQRJDQHPRJX]DPLVOLWLNDRFLMHORL
SRVOMHGQMHQMHJRYRRGUHHQMH8VDGDQMHPPRMDGXDQHPRHXKYDWLWL
PMHVWDQLWLPRHMHGDQDVPLURYDWLRQRMHQHRGROMLYRRGELMD]DEXGXLPL
EROMLPQH]DXVWDYOMLYRLGHFLMHOLPRMLYRW
6DPRGUXJLOMXGLPRJXLVSXQLWLQDLYRW$NRVPRPXPLMHGLQLVDGUDMRQ
RVWDMHSUD]DQ
6DPRNRGLYRWLQMDPRHPRELWLVLJXUQLGDHELWLEROMHWRVPRPLEROML
SUHPDQMLPD.RGOMXGLWRQLMHVOXDMYHHVWRREUQXWR
6DPRPDOLEURMOMXGLLYL]DSUDYRXVDGDQMRVWLYHLPDVDPRLPDQDPMHUX
MHGQRPLVWLQVNLLYMHWL
6PHWDOLVXPHPRMLEOLQMLJRGLQDPD'ROD]HLSRVMHXMXRYMHNNDGDWR
QMLPDQDMEROMHRGJRYDUD
6DGDQMHVWDQMHRYMHDQVWYDDSVROXWQRQHPRJX]DPLVOLWLNDRRQRSUL
NRMHPXELPRJORRVWDWLDSVROXWQRJDQHPRJX]DPLVOLWLNDRFLMHORL
SRVOMHGQMHQMHJRYRRGUHHQMH8VDGDQMHPPRMDGXDQHPRHXKYDWLWL
PMHVWDQLWLPRHMHGDQDVPLURYDWLRQRMHQHRGROMLYRRGELMD]DEXGXLPL
EROMLPQH]DXVWDYOMLYRLGHFLMHOLPRMLYRW
6DPRGUXJLOMXGLPRJXLVSXQLWLQDLYRW$NRVPRPXPLMHGLQLVDGUDMRQ
RVWDMHSUD]DQ
6DPRNRGLYRWLQMDPRHPRELWLVLJXUQLGDHELWLEROMHWRVPRPLEROML
SUHPDQMLPD.RGOMXGLWRQLMHVOXDMYHHVWRREUQXWR
6DPRPDOLEURMOMXGLLYL]DSUDYRXVDGDQMRVWLYHLPDVDPRLPDQDPMHUX
MHGQRPLVWLQVNLLYMHWL
6PHWDOLVXPHPRMLEOLQMLJRGLQDPD'ROD]HLSRVMHXMXRYMHNNDGDWR
QMLPDQDMEROMHRGJRYDUD
3UHYHOLNLEURMOMXGLQHHOLVKYDWLWLGDVHVWYDUQDNRPXQLNDFLMDWHPHOMLQD
UHFLSURFLWHWX3UYRVXOMXGLUDVWDYOMDOLDWRPVDGDDWRPUDVWDYOMDOMXGH
3RWUHEQLMHMHSURXDYDWLOMXGHQHJRNQMLJH
3RWLLOMXGHQDYUOLQHPRGDHLKVWYDUQRSURQDLXVHEL
3RVWRMHVLJXUQROMXGLNRMLVXVUHWQLWRQLVXVYRMLYODVWLWLYMHURYQLFL
x HWYUWLNDXWYRMHMHPRMHDPRMHMHPRMHWRVX]ORWYRUL
x WUHLNDXPRMHMHWYRMHDWYRMHMHPRMHWRVXSRERQLL
x GUXJLNDXPRMHMHWYRMHDWYRMHMHWYRMHWRVXQHXNL
x SUYLNDXPRMHMHPRMHDWYRMHMHWYRMHWRVXSURVMHQL
1LWDWROMXGLSURQDOD]HQLMHORHVDPRRQRWRRQLRGWRJDQDSUDYH
2OMXGLPDPLVOLPQDMJRUHSDWDNRLRVHELDMDVHULMHWNRYDUDP
2QRWRLYRWLQLYULMHGQLPLYOMHQMDVXVUHWLVXVOMXGLPD
3RH]LMDYMHUDXOMHSRWXYMHUDXOHJHQGXRSWLFLNRMDQDVPRHSUHQLMHWLX
GDOHNHQHSR]QDWH]HPOMHJGMHVXOMXGLVUHWQLLPXGULJGMHVXVYODGDOLVXURYX
GLYOMLQXQDUDYLJGMHVXVSR]QDOLWR]QDLRYMHQRVWJGMHSRWXMXPLULPU]H
RUXMHJGMHWUDMHRQDMWUHQXWDN]DNRMLELVHYULMHGLORURGLWLL]DNRMLELRYMHN
SRHOLRGDSRWUDMHXYMHQRVW
3RQHNDGPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
3RVWRMHGYLMHRVQRYQHYUVWHSR]QDWLKOMXGLRQLNRMH]QDPRLRQLNRMHEL
WUHEDOL]QDWL3RVWRMHOMXGLNRMLVXWDNREH]QDDMQLGDQHPDMXQLORLKQL
GREULKVWUDQD
3RVWRMLHWLULYUVWHOMXGL
6YLELUDGLMHSUHREUDWLOLGLRVYLMHWDQHJRVDPLVHEH
6YLVXOMXGLGRQHNOHVNORQLVPDWUDWLL]RSDHQRVWRQRWRQHUD]XPLMX
6YLVXOMXGLMHGQDNLSRVYRMLPGDURYLPDVDPRXYMHWLLQHUD]OLNX
6YLVXOMXGLVDPRSUDKLSHSHR
6YLVXOMXGLVSUHPQLXLQLWLQHYMHURMDWQRDNRVXXJURHQLQMLKRYLLGHDOL
WROMXGLYLHSODQVNLSRVWXSDMXWRLKVOXDMQRVWHILNDVQLMHPRHSRJRGLWL
7NRMHRGOXLRLQLWLGREURQHVPLMHRHNLYDWLGDHPXOMXGL]ERJWRJD
VNODQMDWLNDPHQMHVSXWDYHPRUDELWLVSUHPDQQDWRGDHPXSRVWDYOMDWL
GRGDWQR
8SR]QDMOMXGH=QDOLXRSHNDNRXVWYDULL]JOHGDOLFHWYRMHJEOLQMHJ"
9HLQDOMXGLMHORD
9HLQDOMXGLQHSR]QDMHVHEHQLWLQH]QD]DVYRMHVNULYHQHPRJXQRVWL
8]URFLWDNYRPRGQRVXSUHPDVHELVDPRPHQDOD]HVH]DRELODHQMXGUXWYHQLK
QDJUDGDLSUL]QDQMDGUXWYHQLPSUHGUDVXGDPDLGUXWYHQLPVWHUHRWLSLPD
6WRJDPQRJLRGXVWDMXRGSXWDNDNWXDOL]DFLMLPLUHVHVDVXGELQRPL
GR]YROMDYDMXGDSURSDGDQMLKRYWDOHQWLGRPHWL
9HOHJUDDQLVXOMXGLNRMLVXVHVDVHODSUHVHOLOLXJUDGNDNRELWHNRUDGLOLGD
VHMHGQRPL]JUDGDPRJXYUDWLWLQDVHOR
9HOLNLPOMXGLPDVXGLYULMHPHSURVMHQLPDRNROLQD
9LGLPQHNHOMXGHQHJRYRUHPLQLWD1HSUDYHPL]QDNRYH3RUHGRLMX
NRMHQLWDQHNDXMDLKUD]XPLMHP
=DSUDYRPLQHNRULVWLQLWDWRNRULVWLVDPRPHQLYHRQRWRNRULVWLGUXJLP
OMXGLPD]DMHGQLFLGUXWYX
LYLPRXYUHPHQXXNRPOMXGLQH]QDMXWRKRHDOLLQHVYHGDWRGRELMX
p'REURMHNDGQDURGSUHGVWDYOMDMXSRMHGLQFLDQHREUDWQR
,]QDGQDURGDMHOMXGVNRVW
.DGDVHQDURGQRVWYHX]GLJODQDUDQJERDQVWYDRQGDMHQDVDWXOMXGVNH
SDPHWLRWNXFDODSRQR
1DGQDURGRPQHLPDVXYHUHQD
1DURGMHYHLRG$ODKD
1DURGMHYHOLNNDGGDMHYHOLNHOMXGH
1HPD]HPOMHEH]QDFLRQDOQHRVQRYHEH]L]UD]LWHGXHEH]]DMHGQLNRJ
PRUDOQRJSHDWDLWUDGLFLMH
2GQDMYHHJVYRJVLQDQDURGMHMRYHL3RQHNDGVHXJODVXQDURGDXMH
JUPOMDYLQDQHEHVDXWQMDQDURGDMHRSRPHQDNUDOMHYLPD
YLELUDGLMHSUHREUDWLOLGLRVYLMHWDQHJRVDPLVHEH
6
6YLVXOMXGLGRQHNOHVNORQLVPDWUDWLL]RSDHQRVWRQRWRQHUD]XPLMX
6YLVXOMXGLMHGQDNLSRVYRMLPGDURYLPDVDPRXYMHWLLQHUD]OLNX
6YLVXOMXGLVDPRSUDKLSHSHR
6YLVXOMXGLVSUHPQLXLQLWLQHYMHURMDWQRDNRVXXJURHQLQMLKRYLLGHDOL
WROMXGLYLHSODQVNLSRVWXSDMXWRLKVOXDMQRVWHILNDVQLMHPRHSRJRGLWL
7NRMHRGOXLRLQLWLGREURQHVPLMHRHNLYDWLGDHPXOMXGL]ERJWRJD
VNODQMDWLNDPHQMHVSXWDYHPRUDELWLVSUHPDQQDWRGDHPXSRVWDYOMDWL
GRGDWQR
8SR]QDMOMXGH=QDOLXRSHNDNRXVWYDULL]JOHGDOLFHWYRMHJEOLQMHJ"
9HLQDOMXGLMHORD
9HLQDOMXGLQHSR]QDMHVHEHQLWLQH]QD]DVYRMHVNULYHQHPRJXQRVWL
8]URFLWDNYRPRGQRVXSUHPDVHELVDPRPHQDOD]HVH]DRELODHQMXGUXWYHQLK
QDJUDGDLSUL]QDQMDGUXWYHQLPSUHGUDVXGDPDLGUXWYHQLPVWHUHRWLSLPD
6WRJDPQRJLRGXVWDMXRGSXWDNDNWXDOL]DFLMLPLUHVHVDVXGELQRPL
GR]YROMDYDMXGDSURSDGDQMLKRYWDOHQWLGRPHWL
9HOHJUDDQLVXOMXGLNRMLVXVHVDVHODSUHVHOLOLXJUDGNDNRELWHNRUDGLOLGD
VHMHGQRPL]JUDGDPRJXYUDWLWLQDVHOR
9HOLNLPOMXGLPDVXGLYULMHPHSURVMHQLPDRNROLQD
9LGLPQHNHOMXGHQHJRYRUHPLQLWD1HSUDYHPL]QDNRYH3RUHGRLMX
NRMHQLWDQHNDXMDLKUD]XPLMHP
=DSUDYRPLQHNRULVWLQLWDWRNRULVWLVDPRPHQLYHRQRWRNRULVWLGUXJLP
OMXGLPD]DMHGQLFLGUXWYX
LYLPRXYUHPHQXXNRPOMXGLQH]QDMXWRKRHDOLLQHVYHGDWRGRELMX
p'REURMHNDGQDURGSUHGVWDYOMDMXSRMHGLQFLDQHREUDWQR
,]QDGQDURGDMHOMXGVNRVW
.DGDVHQDURGQRVWYHX]GLJODQDUDQJERDQVWYDRQGDMHQDVDWXOMXGVNH
SDPHWLRWNXFDODSRQR
1DGQDURGRPQHLPDVXYHUHQD
1DURGMHYHLRG$ODKD
1DURGMHYHOLNNDGGDMHYHOLNHOMXGH
1HPD]HPOMHEH]QDFLRQDOQHRVQRYHEH]L]UD]LWHGXHEH]]DMHGQLNRJ
PRUDOQRJSHDWDLWUDGLFLMH
2GQDMYHHJVYRJVLQDQDURGMHMRYHL3RQHNDGVHXJODVXQDURGDXMH
JUPOMDYLQDQHEHVDXWQMDQDURGDMHRSRPHQDNUDOMHYLPD
6YLELUDGLMHSUHREUDWLOLGLRVYLMHWDQHJRVDPLVHEH
6YLVXOMXGLGRQHNOHVNORQLVPDWUDWLL]RSDHQRVWRQRWRQHUD]XPLMX
6YLVXOMXGLMHGQDNLSRVYRMLPGDURYLPDVDPRXYMHWLLQHUD]OLNX
6YLVXOMXGLVDPRSUDKLSHSHR
6YLVXOMXGLVSUHPQLXLQLWLQHYMHURMDWQRDNRVXXJURHQLQMLKRYLLGHDOL
WROMXGLYLHSODQVNLSRVWXSDMXWRLKVOXDMQRVWHILNDVQLMHPRHSRJRGLWL
7NRMHRGOXLRLQLWLGREURQHVPLMHRHNLYDWLGDHPXOMXGL]ERJWRJD
VNODQMDWLNDPHQMHVSXWDYHPRUDELWLVSUHPDQQDWRGDHPXSRVWDYOMDWL
GRGDWQR
8SR]QDMOMXGH=QDOLXRSHNDNRXVWYDULL]JOHGDOLFHWYRMHJEOLQMHJ"
9HLQDOMXGLMHORD
9HLQDOMXGLQHSR]QDMHVHEHQLWLQH]QD]DVYRMHVNULYHQHPRJXQRVWL
8]URFLWDNYRPRGQRVXSUHPDVHELVDPRPHQDOD]HVH]DRELODHQMXGUXWYHQLK
QDJUDGDLSUL]QDQMDGUXWYHQLPSUHGUDVXGDPDLGUXWYHQLPVWHUHRWLSLPD
6WRJDPQRJLRGXVWDMXRGSXWDNDNWXDOL]DFLMLPLUHVHVDVXGELQRPL
GR]YROMDYDMXGDSURSDGDQMLKRYWDOHQWLGRPHWL
9HOHJUDDQLVXOMXGLNRMLVXVHVDVHODSUHVHOLOLXJUDGNDNRELWHNRUDGLOLGD
VHMHGQRPL]JUDGDPRJXYUDWLWLQDVHOR
9HOLNLPOMXGLPDVXGLYULMHPHSURVMHQLPDRNROLQD
9LGLPQHNHOMXGHQHJRYRUHPLQLWD1HSUDYHPL]QDNRYH3RUHGRLMX
NRMHQLWDQHNDXMDLKUD]XPLMHP
=DSUDYRPLQHNRULVWLQLWDWRNRULVWLVDPRPHQLYHRQRWRNRULVWLGUXJLP
OMXGLPD]DMHGQLFLGUXWYX
LYLPRXYUHPHQXXNRPOMXGLQH]QDMXWRKRHDOLLQHVYHGDWRGRELMX
p'REURMHNDGQDURGSUHGVWDYOMDMXSRMHGLQFLDQHREUDWQR
,]QDGQDURGDMHOMXGVNRVW
.DGDVHQDURGQRVWYHX]GLJODQDUDQJERDQVWYDRQGDMHQDVDWXOMXGVNH
SDPHWLRWNXFDODSRQR
1DGQDURGRPQHLPDVXYHUHQD
1DURGMHYHLRG$ODKD
1DURGMHYHOLNNDGGDMHYHOLNHOMXGH
1HPD]HPOMHEH]QDFLRQDOQHRVQRYHEH]L]UD]LWHGXHEH]]DMHGQLNRJ
PRUDOQRJSHDWDLWUDGLFLMH
2GQDMYHHJVYRJVLQDQDURGMHMRYHL3RQHNDGVHXJODVXQDURGDXMH
JUPOMDYLQDQHEHVDXWQMDQDURGDMHRSRPHQDNUDOMHYLPD
6YLELUDGLMHSUHREUDWLOLGLRVYLMHWDQHJRVDPLVHEH
6YLVXOMXGLGRQHNOHVNORQLVPDWUDWLL]RSDHQRVWRQRWRQHUD]XPLMX
6YLVXOMXGLMHGQDNLSRVYRMLPGDURYLPDVDPRXYMHWLLQHUD]OLNX
6YLVXOMXGLVDPRSUDKLSHSHR
6YLVXOMXGLVSUHPQLXLQLWLQHYMHURMDWQRDNRVXXJURHQLQMLKRYLLGHDOL
WROMXGLYLHSODQVNLSRVWXSDMXWRLKVOXDMQRVWHILNDVQLMHPRHSRJRGLWL
7NRMHRGOXLRLQLWLGREURQHVPLMHRHNLYDWLGDHPXOMXGL]ERJWRJD
VNODQMDWLNDPHQMHVSXWDYHPRUDELWLVSUHPDQQDWRGDHPXSRVWDYOMDWL
GRGDWQR
8SR]QDMOMXGH=QDOLXRSHNDNRXVWYDULL]JOHGDOLFHWYRMHJEOLQMHJ"
9HLQDOMXGLMHORD
9HLQDOMXGLQHSR]QDMHVHEHQLWLQH]QD]DVYRMHVNULYHQHPRJXQRVWL
8]URFLWDNYRPRGQRVXSUHPDVHELVDPRPHQDOD]HVH]DRELODHQMXGUXWYHQLK
QDJUDGDLSUL]QDQMDGUXWYHQLPSUHGUDVXGDPDLGUXWYHQLPVWHUHRWLSLPD
6WRJDPQRJLRGXVWDMXRGSXWDNDNWXDOL]DFLMLPLUHVHVDVXGELQRPL
GR]YROMDYDMXGDSURSDGDQMLKRYWDOHQWLGRPHWL
9HOHJUDDQLVXOMXGLNRMLVXVHVDVHODSUHVHOLOLXJUDGNDNRELWHNRUDGLOLGD
VHMHGQRPL]JUDGDPRJXYUDWLWLQDVHOR
9HOLNLPOMXGLPDVXGLYULMHPHSURVMHQLPDRNROLQD
9LGLPQHNHOMXGHQHJRYRUHPLQLWD1HSUDYHPL]QDNRYH3RUHGRLMX
NRMHQLWDQHNDXMDLKUD]XPLMHP
=DSUDYRPLQHNRULVWLQLWDWRNRULVWLVDPRPHQLYHRQRWRNRULVWLGUXJLP
OMXGLPD]DMHGQLFLGUXWYX
LYLPRXYUHPHQXXNRPOMXGLQH]QDMXWRKRHDOLLQHVYHGDWRGRELMX
p'REURMHNDGQDURGSUHGVWDYOMDMXSRMHGLQFLDQHREUDWQR
,]QDGQDURGDMHOMXGVNRVW
.DGDVHQDURGQRVWYHX]GLJODQDUDQJERDQVWYDRQGDMHQDVDWXOMXGVNH
SDPHWLRWNXFDODSRQR
1DGQDURGRPQHLPDVXYHUHQD
1DURGMHYHLRG$ODKD
1DURGMHYHOLNNDGGDMHYHOLNHOMXGH
1HPD]HPOMHEH]QDFLRQDOQHRVQRYHEH]L]UD]LWHGXHEH]]DMHGQLNRJ
PRUDOQRJSHDWDLWUDGLFLMH
2GQDMYHHJVYRJVLQDQDURGMHMRYHL3RQHNDGVHXJODVXQDURGDXMH
JUPOMDYLQDQHEHVDXWQMDQDURGDMHRSRPHQDNUDOMHYLPD
RPRYLQDURGROMXEOMH
G
p'RPRYLQDQLMHWDPRJGMHVHVWDQXMHYHWDPRJGMHVHYROLLJGMHMHRYMHN
YROMHQ,QDM]DVOXQLML]DKYDOMXMHGRPRYLQLYLHQHJRRQDQMHPX
2QDMMHXGXELQLGXHYMHUDQNRMLGRPRYLQXYROLNDRWL
9HVHVURHQMHPLPDGXJSUHPDGRPRYLQLNRMHJVHRYMHNQLNDGDQHPRH
RVORERGLWLXSRWSXQRVWL
oXYDMVHRQLKNRMLPDMHURGROMXEOMH]DQDW
GRPGUXWYHQRVWGUXWYRGUXJL
p1HNDWYRMGRPEXGHVDVWDMDOLWHPXGULK
=DPDK]ERJNRMHJOHWLPRWRMHQDYHOLNLSRVMHGRYMHDQVWYDNRMLVYDWNR
LPD
'UXWYRL]RELOMDMHGQLLPDMXSUHYLHDGUXJLPDMHVYHJDGRVWD
9LLGUXWYHQLXUHDML]JOHGDPLRQDMXRNYLUXNRMHJDQHHELWLJOXSRVWL
6YDNDGUXWYHQDIXQNFLMDLVWRGREQRMHGUXWYHQDILNFLMD
6DPRRQDMSRMHGLQDFVDPRRQDVWUDQNDLOLVDPRRQRGUXWYRNRMHMHGR
VYRMLKL]ERUDGRORSURPLOMDQMHPUD]OLLWLKJOHGLWDLNRMHQHRGEDFXMH
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7NRL]DHXMDYQRVWQHVPLMHRHNLYDWLL]DKWLMHYDWLRE]LU
0RMHMHVNURPQRPLOMHQMHGDMDYQRVWQHPDSUDYDGDVHEDYLSLHYLP
LYRWRPQHJRVDPRQMHJRYLPGMHORP
0RMHMHVNURPQRPLOMHQMHGDMDYQRVWQHPDSUDYDGDVHEDYLSLHYLP
LYRWRPQHJRVDPRQMHJRYLPGMHORP
7NRL]DHXMDYQRVWQHVPLMHRHNLYDWLL]DKWLMHYDWLRE]LU
oLPQHWNRXQHHPXSRVWDQHPDMVWRURPWUHEDRELXQHHPGUXJRPSRVWDWL
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p2GUHGLWLWNRMHELRGREDUEXU]RYQLPHHWDUPRJXVDPRQDVOMHGQLFL
oWRPDQMHWLRGJRYDUDGDEXGHQDVDVWDQFLPDWRHWHYMHURMDWQLMH
YRDQDWRYLHSULPRUDYDWL1DUDYQRGXOMLQDVDVWDQNDUDVWHVNYDGUDWRP
EURMDQD]RQLK
p-DVHJQXDPVYRMLKVURGQLND7RMHYMHURMDWQR]ERJWRJDGDQHPRHPR
SRGQLMHWLGDQHWNRLPDLVWHPDQHNDRLPL
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oRYMHNMHQDGREURPJODVXDNRLVSXVWLVYRMHWLWXOH]DWRWRELJDXLQLOH
PDQMLP
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p-DVHJQXDPVYRMLKVURGQLND7RMHYMHURMDWQR]ERJWRJDGDQHPRHPR
SRGQLMHWLGDQHWNRLPDLVWHPDQHNDRLPL
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YRDQDWRYLHSULPRUDYDWL1DUDYQRGXOMLQDVDVWDQNDUDVWHVNYDGUDWRP
EURMDQD]RQLK
p2GUHGLWLWNRMHELRGREDUEXU]RYQLPHHWDUPRJXVDPRQDVOMHGQLFL
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0RMHMHVNURPQRPLOMHQMHGDMDYQRVWQHPDSUDYDGDVHEDYLSLHYLP
LYRWRPQHJRVDPRQMHJRYLPGMHORP
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29-(..$2(7,.2025$/12,632=1$-12%,(
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PRUW
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QDVWXSDSURWLYOXWDQMDNRMHYUOXGD
0DQMHMH]ORVXPQMDWLQHJRXVSDYOMLYDWLVH]DEOXGRP
0L]DSUDYR]QDPRDNRPDOR]QDPR
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6XPQMDMHSRWUHEQDSUDWLOLFDQDSXWXGRVLJXUQRVWL6XPQMDMHYUORHVWR
EHVNRULVQDSDWQMD
6XPQMDMHVRQGDYMHUH
6XPQMDPRUDELWLVDPREXGQRVWMHULQDHPRHSRVWDWLRSDVQRVW
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6XPQMDWLXVHEHSUYLMH]QDNLQWHOLJHQFLMH
6YHRQRRHPXSXQRUD]PLOMDSRVWDMHGYRMEHQR
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6XPQMDMHSRWUHEQDSUDWLOLFDQDSXWXGRVLJXUQRVWL6XPQMDMHYUORHVWR
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6XPQMDPRUDELWLVDPREXGQRVWMHULQDHPRHSRVWDWLRSDVQRVW
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6YHRQRRHPXSXQRUD]PLOMDSRVWDMHGYRMEHQR
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1HGRVWDWDNQDHODMHVWPR
2WNULYDQMHQRYLKQDHODGDNOHQHRPRJXDYDLVWRGREQRL]YRHQMHVYLK
PRJXQRVWLSULPMHQHNDNRSR]LWLYQHWDNRL]ORXSRWUHEH2VLPWRJDYHOLND
GMHODPRJXQDVWDWLVDPRWDGDDNRGRHGRQMLKRYHGLIX]LMHQDLUHPSODQX
3ULQFLSGRWMHUDQGRNUDMDSRVWDMHGRJPD
7NRLPDQDHODVPLMHSRQHNDGMHGQRL]DERUDYLWL8REUDQLQHNLKQDHODWUHED
WUDLWLGDVHSRWXMXQHNLGREULRELDML7UDLWLGDVHSRWXMXQHNHQRUPHWR
MRQH]QDLGDRYMHNSULMHWL
=DNUDMQMDQDHODQHSRVWRMHUD]OR]LRQRWRQLMH]DVQRYDQRQLQDMHGQRP
UD]ORJXQLMHGDQUD]ORJQHPRHX]GUPDWL
o0LMHGYDQDJDDPRWRMHQD]HPOMLLVPXNRPVSR]QDMHPRLRQRWRMHX
QDLPUXNDPD
p.DNRYDWUXXJDVLWLQDJRYDUDQMHP"
p/MXGLQLVXQLNDGWDNRGREULLOLWDNRORLNDRQMLKRYLQD]RUL
o1H]QDLGDMHQHWNRQHVWYDUDQVDPR]DWRWRSURPDWUDQHNRQYHQFLRQDOQR
VWYDULWDNRNDNRRQHGRLVWDL]JOHGDMXDQHNDNRVHSULLQMDMX
p1XGDMHLVSUHGUD]XPD
1XGDQHPD]DNRQD
1XGLVHYDOMDSRNRULWL
p8SRYLMHVWLRYMHDQVWYDYLHMHOMXGLXPUOR]DWRWRVXLPDOLQDHODQHJR
]DWRWRVXLPQDHODQHGRVWDMDOD
.DGDRYMHNNDHGDVHQDHOQRVQHLPVODHWR]QDLGDQHPDQLQDMPDQMX
QDPMHUXRVWYDULWLWRXSUDNVL1DHODVHPRJXSRVWDYLWLNDRSXWRND]L,OLNDR
YMHDOD
1DHORMHVWUDVW]DLVWLQRP
1HGRVWDWDNQDHODMHVWPR
2WNULYDQMHQRYLKQDHODGDNOHQHRPRJXDYDLVWRGREQRL]YRHQMHVYLK
PRJXQRVWLSULPMHQHNDNRSR]LWLYQHWDNRL]ORXSRWUHEH2VLPWRJDYHOLND
GMHODPRJXQDVWDWLVDPRWDGDDNRGRHGRQMLKRYHGLIX]LMHQDLUHPSODQX
3ULQFLSGRWMHUDQGRNUDMDSRVWDMHGRJPD
7NRLPDQDHODVPLMHSRQHNDGMHGQRL]DERUDYLWL8REUDQLQHNLKQDHODWUHED
WUDLWLGDVHSRWXMXQHNLGREULRELDML7UDLWLGDVHSRWXMXQHNHQRUPHWR
MRQH]QDLGDRYMHNSULMHWL
=DNUDMQMDQDHODQHSRVWRMHUD]OR]LRQRWRQLMH]DVQRYDQRQLQDMHGQRP
UD]ORJXQLMHGDQUD]ORJQHPRHX]GUPDWL
o0LMHGYDQDJDDPRWRMHQD]HPOMLLVPXNRPVSR]QDMHPRLRQRWRMHX
QDLPUXNDPD
p.DNRYDWUXXJDVLWLQDJRYDUDQMHP"
p/MXGLQLVXQLNDGWDNRGREULLOLWDNRORLNDRQMLKRYLQD]RUL
o1H]QDLGDMHQHWNRQHVWYDUDQVDPR]DWRWRSURPDWUDQHNRQYHQFLRQDOQR
VWYDULWDNRNDNRRQHGRLVWDL]JOHGDMXDQHNDNRVHSULLQMDMX
p1XGDMHLVSUHGUD]XPD
1XGDQHPD]DNRQD
1XGLVHYDOMDSRNRULWL
REYH]HRGOXNHRGQRVLRGREUDYDQMHRIHQ]LYQRVWRSDVQRVWRVREQRVW
QDHODQDJDDQMHQDJRYRUQD]RULQHNRQYHQFLRQDOQRVWQXGD
p1LVLREYH]DQLQLWLQHPRJXH
RYMHNPRUDVDPVWMHLVYRMHSUDYRDNRQHHGDJDVPUYLJRPLODREYH]D
6DYMHVWDQRYMHNVHPRHRGXSULMHWLLVNXHQMXWHVHRVMHDNULYLPNDGD
SRJULMHL0RUDOQDSUDYLODMHXVPMHULRSUHPDVHELLQLMHVNORQRSWXLYDQMX
GUXJLK1MHJRYDVDYMHVWMHWDNRVQDQRUD]YLMHQDGD]ERJWRJDSRQHNDGWUSH
QMHJRYQDJRQVNLLYRWLVWYDUDODNDVQDJD
6WYDUQDVORERGDPRUDODSRVOMHGQMLMHSXWYODGDOD]DYULMHPH6SDUWHMHUVXELOH
QHSR]QDWHSRMDYHNDRVWYDUQLSUHOMXELQHYMHUDHQHL]DOHDPXX
6DYMHVWDQRYMHNVHPRHRGXSULMHWLLVNXHQMXWHVHRVMHDNULYLPNDGD
SRJULMHL0RUDOQDSUDYLODMHXVPMHULRSUHPDVHELLQLMHVNORQRSWXLYDQMX
GUXJLK1MHJRYDVDYMHVWMHWDNRVQDQRUD]YLMHQDGD]ERJWRJDSRQHNDGWUSH
QMHJRYQDJRQVNLLYRWLVWYDUDODNDVQDJD
6WYDUQDVORERGDPRUDODSRVOMHGQMLMHSXWYODGDOD]DYULMHPH6SDUWHMHUVXELOH
QHSR]QDWHSRMDYHNDRVWYDUQLSUHOMXELQHYMHUDHQHL]DOHDPXX
1LVLREYH]DQLQLWLQHPRJXH
p
RYMHNPRUDVDPVWMHLVYRMHSUDYRDNRQHHGDJDVPUYLJRPLODREYH]D
QDHODQDJDDQMHQDJRYRUQD]RULQHNRQYHQFLRQDOQRVWQXGD
REYH]HRGOXNHRGQRVLRGREUDYDQMHRIHQ]LYQRVWRSDVQRVWRVREQRVW
p8SRYLMHVWLRYMHDQVWYDYLHMHOMXGLXPUOR]DWRWRVXLPDOLQDHODQHJR
]DWRWRVXLPQDHODQHGRVWDMDOD
.DGDRYMHNNDHGDVHQDHOQRVQHLPVODHWR]QDLGDQHPDQLQDMPDQMX
QDPMHUXRVWYDULWLWRXSUDNVL1DHODVHPRJXSRVWDYLWLNDRSXWRND]L,OLNDR
YMHDOD
1DHORMHVWUDVW]DLVWLQRP
1HGRVWDWDNQDHODMHVWPR
2WNULYDQMHQRYLKQDHODGDNOHQHRPRJXDYDLVWRGREQRL]YRHQMHVYLK
PRJXQRVWLSULPMHQHNDNRSR]LWLYQHWDNRL]ORXSRWUHEH2VLPWRJDYHOLND
GMHODPRJXQDVWDWLVDPRWDGDDNRGRHGRQMLKRYHGLIX]LMHQDLUHPSODQX
3ULQFLSGRWMHUDQGRNUDMDSRVWDMHGRJPD
7NRLPDQDHODVPLMHSRQHNDGMHGQRL]DERUDYLWL8REUDQLQHNLKQDHODWUHED
WUDLWLGDVHSRWXMXQHNLGREULRELDML7UDLWLGDVHSRWXMXQHNHQRUPHWR
MRQH]QDLGDRYMHNSULMHWL
=DNUDMQMDQDHODQHSRVWRMHUD]OR]LRQRWRQLMH]DVQRYDQRQLQDMHGQRP
UD]ORJXQLMHGDQUD]ORJQHPRHX]GUPDWL
o0LMHGYDQDJDDPRWRMHQD]HPOMLLVPXNRPVSR]QDMHPRLRQRWRMHX
QDLPUXNDPD
p.DNRYDWUXXJDVLWLQDJRYDUDQMHP"
p/MXGLQLVXQLNDGWDNRGREULLOLWDNRORLNDRQMLKRYLQD]RUL
o1H]QDLGDMHQHWNRQHVWYDUDQVDPR]DWRWRSURPDWUDQHNRQYHQFLRQDOQR
VWYDULWDNRNDNRRQHGRLVWDL]JOHGDMXDQHNDNRVHSULLQMDMX
p1XGDMHLVSUHGUD]XPD
1XGDQHPD]DNRQD
1XGLVHYDOMDSRNRULWL
p8SRYLMHVWLRYMHDQVWYDYLHMHOMXGLXPUOR]DWRWRVXLPDOLQDHODQHJR
]DWRWRVXLPQDHODQHGRVWDMDOD
.DGDRYMHNNDHGDVHQDHOQRVQHLPVODHWR]QDLGDQHPDQLQDMPDQMX
QDPMHUXRVWYDULWLWRXSUDNVL1DHODVHPRJXSRVWDYLWLNDRSXWRND]L,OLNDR
YMHDOD
1DHORMHVWUDVW]DLVWLQRP
1HGRVWDWDNQDHODMHVWPR
2WNULYDQMHQRYLKQDHODGDNOHQHRPRJXDYDLVWRGREQRL]YRHQMHVYLK
PRJXQRVWLSULPMHQHNDNRSR]LWLYQHWDNRL]ORXSRWUHEH2VLPWRJDYHOLND
GMHODPRJXQDVWDWLVDPRWDGDDNRGRHGRQMLKRYHGLIX]LMHQDLUHPSODQX
3ULQFLSGRWMHUDQGRNUDMDSRVWDMHGRJPD
7NRLPDQDHODVPLMHSRQHNDGMHGQRL]DERUDYLWL8REUDQLQHNLKQDHODWUHED
WUDLWLGDVHSRWXMXQHNLGREULRELDML7UDLWLGDVHSRWXMXQHNHQRUPHWR
MRQH]QDLGDRYMHNSULMHWL
=DNUDMQMDQDHODQHSRVWRMHUD]OR]LRQRWRQLMH]DVQRYDQRQLQDMHGQRP
UD]ORJXQLMHGDQUD]ORJQHPRHX]GUPDWL
o0LMHGYDQDJDDPRWRMHQD]HPOMLLVPXNRPVSR]QDMHPRLRQRWRMHX
QDLPUXNDPD
p.DNRYDWUXXJDVLWLQDJRYDUDQMHP"
p/MXGLQLVXQLNDGWDNRGREULLOLWDNRORLNDRQMLKRYLQD]RUL
o1H]QDLGDMHQHWNRQHVWYDUDQVDPR]DWRWRSURPDWUDQHNRQYHQFLRQDOQR
VWYDULWDNRNDNRRQHGRLVWDL]JOHGDMXDQHNDNRVHSULLQMDMX
p1XGDMHLVSUHGUD]XPD
1XGDQHPD]DNRQD
1XGLVHYDOMDSRNRULWL
REYH]HRGOXNHRGQRVLRGREUDYDQMHRIHQ]LYQRVWRSDVQRVWRVREQRVW
QDHODQDJDDQMHQDJRYRUQD]RULQHNRQYHQFLRQDOQRVWQXGD
p1LVLREYH]DQLQLWLQHPRJXH
RYMHNPRUDVDPVWMHLVYRMHSUDYRDNRQHHGDJDVPUYLJRPLODREYH]D
6DYMHVWDQRYMHNVHPRHRGXSULMHWLLVNXHQMXWHVHRVMHDNULYLPNDGD
SRJULMHL0RUDOQDSUDYLODMHXVPMHULRSUHPDVHELLQLMHVNORQRSWXLYDQMX
GUXJLK1MHJRYDVDYMHVWMHWDNRVQDQRUD]YLMHQDGD]ERJWRJDSRQHNDGWUSH
QMHJRYQDJRQVNLLYRWLVWYDUDODNDVQDJD
6WYDUQDVORERGDPRUDODSRVOMHGQMLMHSXWYODGDOD]DYULMHPH6SDUWHMHUVXELOH
QHSR]QDWHSRMDYHNDRVWYDUQLSUHOMXELQHYMHUDHQHL]DOHDPXX
2GOXNHOHHQDGQXWYRMLKPHQWDOQLKSURFHVD
p
.DGVHQDHPXQHPRJXRMVLWXDFLMLMDRQGDGRQRVLPRGOXNXGDMHEROMH
XLQLWLELORWRQHJRQLWD
2GOXDQRYMHNHVNOMXHPQD]DYUWDQMDXLQLWLYLHQHJRQHRGOXDQV
LWDYRPNXWLMRP]DDODW
2GOXQRVWXQHVUHLMHXYLMHNSRODSXWDGRVSDVD
p'REUHRGQRVHSRVWLHQDMEUHDNRVHJUDGLNDRGDLKYHLPD
p1HPRMPLVDPRRGREUDYDWLPLVOLVYRMRPJODYRP
p2IHQ]LYQRVWGDDJUHVLYQRVWQH
2IHQ]LYQRVWXYDDYDVXSDUQLND
o0RGDHWHNRXRLWLRSDVQRVWRVLPDNRQLVLRVREQRRWHHQ
p6YLMHWXVYRMRMLYRMVWYDUQRVWLMHFDUVWYROMXGVNHRVREQRVWLDQHUD]XPD
NRMLPDNROLNRJRGRQELRNRULVWDQLSDNQLMHVDPRYMHN
SUDNVDSULOLNHVMHQDVQRYLVWDYVWLGVXGELQD
p3UDNVDMHSRVOMHGQMLNULWHULMLVWLQH
UDNVDPRUDELWLJUDHQDQDGREURMWHRULML
3
8SUDNVLMHVWDOQL]DGDWDNRQDMNRMLVHVWDOQRQHREDYOMD
8YLGRGYRMHQRGSUDNVHRVWDMHQHGMHORWYRUDQ
p1HRSWXXMSULOLNHNDGVLVDPX]URNRPVYRMHEROL
p'DQHPDVMHQHWNRELPXELRSUDWLODF"
p*GMHVX]ODWQHSWLFHOMXGVNLKVQRYDSUHNRNRMLKVHWREH]EURMQLKPRUDL
YUOHWQLKSODQLQDGRQMLKGROD]L"
0LVPRJUDDRGNRMHVHSUDYHVQRYLLQDPDOLLYRWQDPMHVQRP
]DRNUXHQ
1HPRHVHRHNLYDWLGDYHLPDPRVOLNXXSDPHQMXNRMDELQDPRPRJXLOD
GDVDVWDYLPRGRJRGRYWLQHL]VQRYD6QRYLVHUD]YLMDMX]DYULMHPH
VD]ULMHYDQMD
1HPRMPLVOLWLGDVLVLURPDDQ]DWRWRWLVHQLVXRVWYDULOLVQRYLXLVWLQX
VLURPDDQMHRQDMWNRQLNDGDQLMHLPDRVQRYH
1LWNRQHVDQMDRQRWRJDVHQHWLH
2QRRHPXQHPRHPRVDQMDWLQLMHVWYDUQR2QRWRVDQMDPRVDPLRVWDMH
VDQ2QRWRVDQMDPR]DMHGQRSRVWDMHVWYDUQRVW
3RND]LYDQMHSXWDNRMLPGROD]LPRGRQHNHVSR]QDMHGRYROMQRMHGDGRNDH
NDNRRQDQLMHXURHQD
p3UDNVDMHSRVOMHGQMLNULWHULMLVWLQH
3UDNVDPRUDELWLJUDHQDQDGREURMWHRULML
8SUDNVLMHVWDOQL]DGDWDNRQDMNRMLVHVWDOQRQHREDYOMD
8YLGRGYRMHQRGSUDNVHRVWDMHQHGMHORWYRUDQ
p1HRSWXXMSULOLNHNDGVLVDPX]URNRPVYRMHEROL
p'DQHPDVMHQHWNRELPXELRSUDWLODF"
p*GMHVX]ODWQHSWLFHOMXGVNLKVQRYDSUHNRNRMLKVHWREH]EURMQLKPRUDL
YUOHWQLKSODQLQDGRQMLKGROD]L"
0LVPRJUDDRGNRMHVHSUDYHVQRYLLQDPDOLLYRWQDPMHVQRP
]DRNUXHQ
1HPRHVHRHNLYDWLGDYHLPDPRVOLNXXSDPHQMXNRMDELQDPRPRJXLOD
GDVDVWDYLPRGRJRGRYWLQHL]VQRYD6QRYLVHUD]YLMDMX]DYULMHPH
VD]ULMHYDQMD
1HPRMPLVOLWLGDVLVLURPDDQ]DWRWRWLVHQLVXRVWYDULOLVQRYLXLVWLQX
VLURPDDQMHRQDMWNRQLNDGDQLMHLPDRVQRYH
1LWNRQHVDQMDRQRWRJDVHQHWLH
2QRRHPXQHPRHPRVDQMDWLQLMHVWYDUQR2QRWRVDQMDPRVDPLRVWDMH
VDQ2QRWRVDQMDPR]DMHGQRSRVWDMHVWYDUQRVW
3RND]LYDQMHSXWDNRMLPGROD]LPRGRQHNHVSR]QDMHGRYROMQRMHGDGRNDH
NDNRRQDQLMHXURHQD
SUDNVDSULOLNHVMHQDVQRYLVWDYVWLGVXGELQD
p2GOXNHOHHQDGQXWYRMLKPHQWDOQLKSURFHVD
.DGVHQDHPXQHPRJXRMVLWXDFLMLMDRQGDGRQRVLPRGOXNXGDMHEROMH
XLQLWLELORWRQHJRQLWD
2GOXDQRYMHNHVNOMXHPQD]DYUWDQMDXLQLWLYLHQHJRQHRGOXDQV
LWDYRPNXWLMRP]DDODW
2GOXQRVWXQHVUHLMHXYLMHNSRODSXWDGRVSDVD
p'REUHRGQRVHSRVWLHQDMEUHDNRVHJUDGLNDRGDLKYHLPD
p1HPRMPLVDPRRGREUDYDWLPLVOLVYRMRPJODYRP
p2IHQ]LYQRVWGDDJUHVLYQRVWQH
2IHQ]LYQRVWXYDDYDVXSDUQLND
o0RGDHWHNRXRLWLRSDVQRVWRVLPDNRQLVLRVREQRRWHHQ
p6YLMHWXVYRMRMLYRMVWYDUQRVWLMHFDUVWYROMXGVNHRVREQRVWLDQHUD]XPD
NRMLPDNROLNRJRGRQELRNRULVWDQLSDNQLMHVDPRYMHN
2GOXNHOHHQDGQXWYRMLKPHQWDOQLKSURFHVD
p
.DGVHQDHPXQHPRJXRMVLWXDFLMLMDRQGDGRQRVLPRGOXNXGDMHEROMH
XLQLWLELORWRQHJRQLWD
2GOXDQRYMHNHVNOMXHPQD]DYUWDQMDXLQLWLYLHQHJRQHRGOXDQV
LWDYRPNXWLMRP]DDODW
2GOXQRVWXQHVUHLMHXYLMHNSRODSXWDGRVSDVD
p'REUHRGQRVHSRVWLHQDMEUHDNRVHJUDGLNDRGDLKYHLPD
p1HPRMPLVDPRRGREUDYDWLPLVOLVYRMRPJODYRP
p2IHQ]LYQRVWGDDJUHVLYQRVWQH
2IHQ]LYQRVWXYDDYDVXSDUQLND
o0RGDHWHNRXRLWLRSDVQRVWRVLPDNRQLVLRVREQRRWHHQ
p6YLMHWXVYRMRMLYRMVWYDUQRVWLMHFDUVWYROMXGVNHRVREQRVWLDQHUD]XPD
NRMLPDNROLNRJRGRQELRNRULVWDQLSDNQLMHVDPRYMHN
SUDNVDSULOLNHVMHQDVQRYLVWDYVWLGVXGELQD
3UDNVDMHSRVOMHGQMLNULWHULMLVWLQH
p
3UDNVDPRUDELWLJUDHQDQDGREURMWHRULML
8SUDNVLMHVWDOQL]DGDWDNRQDMNRMLVHVWDOQRQHREDYOMD
8YLGRGYRMHQRGSUDNVHRVWDMHQHGMHORWYRUDQ
p1HRSWXXMSULOLNHNDGVLVDPX]URNRPVYRMHEROL
p'DQHPDVMHQHWNRELPXELRSUDWLODF"
p*GMHVX]ODWQHSWLFHOMXGVNLKVQRYDSUHNRNRMLKVHWREH]EURMQLKPRUDL
YUOHWQLKSODQLQDGRQMLKGROD]L"
0LVPRJUDDRGNRMHVHSUDYHVQRYLLQDPDOLLYRWQDPMHVQRP
]DRNUXHQ
1HPRHVHRHNLYDWLGDYHLPDPRVOLNXXSDPHQMXNRMDELQDPRPRJXLOD
GDVDVWDYLPRGRJRGRYWLQHL]VQRYD6QRYLVHUD]YLMDMX]DYULMHPH
VD]ULMHYDQMD
1HPRMPLVOLWLGDVLVLURPDDQ]DWRWRWLVHQLVXRVWYDULOLVQRYLXLVWLQX
VLURPDDQMHRQDMWNRQLNDGDQLMHLPDRVQRYH
1LWNRQHVDQMDRQRWRJDVHQHWLH
2QRRHPXQHPRHPRVDQMDWLQLMHVWYDUQR2QRWRVDQMDPRVDPLRVWDMH
VDQ2QRWRVDQMDPR]DMHGQRSRVWDMHVWYDUQRVW
3RND]LYDQMHSXWDNRMLPGROD]LPRGRQHNHVSR]QDMHGRYROMQRMHGDGRNDH
NDNRRQDQLMHXURHQD
p3UDNVDMHSRVOMHGQMLNULWHULMLVWLQH
3UDNVDPRUDELWLJUDHQDQDGREURMWHRULML
8SUDNVLMHVWDOQL]DGDWDNRQDMNRMLVHVWDOQRQHREDYOMD
8YLGRGYRMHQRGSUDNVHRVWDMHQHGMHORWYRUDQ
p1HRSWXXMSULOLNHNDGVLVDPX]URNRPVYRMHEROL
p'DQHPDVMHQHWNRELPXELRSUDWLODF"
p*GMHVX]ODWQHSWLFHOMXGVNLKVQRYDSUHNRNRMLKVHWREH]EURMQLKPRUDL
YUOHWQLKSODQLQDGRQMLKGROD]L"
0LVPRJUDDRGNRMHVHSUDYHVQRYLLQDPDOLLYRWQDPMHVQRP
]DRNUXHQ
1HPRHVHRHNLYDWLGDYHLPDPRVOLNXXSDPHQMXNRMDELQDPRPRJXLOD
GDVDVWDYLPRGRJRGRYWLQHL]VQRYD6QRYLVHUD]YLMDMX]DYULMHPH
VD]ULMHYDQMD
1HPRMPLVOLWLGDVLVLURPDDQ]DWRWRWLVHQLVXRVWYDULOLVQRYLXLVWLQX
VLURPDDQMHRQDMWNRQLNDGDQLMHLPDRVQRYH
1LWNRQHVDQMDRQRWRJDVHQHWLH
2QRRHPXQHPRHPRVDQMDWLQLMHVWYDUQR2QRWRVDQMDPRVDPLRVWDMH
VDQ2QRWRVDQMDPR]DMHGQRSRVWDMHVWYDUQRVW
3RND]LYDQMHSXWDNRMLPGROD]LPRGRQHNHVSR]QDMHGRYROMQRMHGDGRNDH
NDNRRQDQLMHXURHQD
SUDNVDSULOLNHVMHQDVQRYLVWDYVWLGVXGELQD
p2GOXNHOHHQDGQXWYRMLKPHQWDOQLKSURFHVD
.DGVHQDHPXQHPRJXRMVLWXDFLMLMDRQGDGRQRVLPRGOXNXGDMHEROMH
XLQLWLELORWRQHJRQLWD
2GOXDQRYMHNHVNOMXHPQD]DYUWDQMDXLQLWLYLHQHJRQHRGOXDQV
LWDYRPNXWLMRP]DDODW
2GOXQRVWXQHVUHLMHXYLMHNSRODSXWDGRVSDVD
p'REUHRGQRVHSRVWLHQDMEUHDNRVHJUDGLNDRGDLKYHLPD
p1HPRMPLVDPRRGREUDYDWLPLVOLVYRMRPJODYRP
p2IHQ]LYQRVWGDDJUHVLYQRVWQH
2IHQ]LYQRVWXYDDYDVXSDUQLND
o0RGDHWHNRXRLWLRSDVQRVWRVLPDNRQLVLRVREQRRWHHQ
p6YLMHWXVYRMRMLYRMVWYDUQRVWLMHFDUVWYROMXGVNHRVREQRVWLDQHUD]XPD
NRMLPDNROLNRJRGRQELRNRULVWDQLSDNQLMHVDPRYMHN
6DQMHSXSDQDYUSFDVNRMRPMHLQGLYLGXDSRYH]DQDVDVYHPLURP
6DQMHVOLNDVPUWL
6DQMH]DRYMHNDLVWRNDRLQDYLMDQMH]DVDW
6DQQDGRNQDXMHVXNREHVYMHVWL
6QRYLVXVWYDUQRVWLNRMHQHHOH]DYULWLDVWYDUQRVWLVXVQRYLNRMLVX]DYULOL
6YRMHHPRVQRYHPRLRVWYDULWWHNNDGDVHRGOXLPRSUREXGLWL
WRVHQHPRHVDQMDWLQHVDGUDYDVWYDUQRVW8]DOXGVHERMLPRVQRYD
QDMJRULVDQQLMHQLWDXXVSRUHGELVDLYRWRP
pDUPMHQHYLGOMLYGLROMHSRWHEH]NRMHJQLWNRQHPRHELWL]DLVWDOLMHS
DUPQDLQNDNRRYMHNNDHGDDGDPXQLMHSRVWDYOMHQRRGUHHQRSLWDQMH
DUPMHQHVYMHVQRREHDQMH
p'RND]XMDOLDNRWYUGLPRUDLGRND]DWL
p$NRMDWHQHXLQLPWNRH$NRWRQHXLQLPRGPDKNDGX"
RYMHNQLMHVYMHVQRELHVDVORERGQRPYROMRPPRJXQRXVORERGQRJ
RGOXLYDQMDLRGJRYRUQR]DVYRMHSRVWXSNHGUXJLQHGLMHOHWDNYRPLOMHQMDL
VPDWUDMXGDRYMHNSRVMHGXMHSRVHEQDVYRMVWYRKWLMHQMHLOLYROMX0HXWLP
VYDWHRULMDJRYRULSURWLYVORERGQHYROMHVYDLVNXVWYDSRND]XMHGDRQD
SRVWRML1DDMHOLQRVWXPQRJRHPXXQDPDYHXQDSULMHGRGUHHQD
*HQHWVNRQDVOMHHREDMXURGLWHOMDLRGJRMNRMLVPRSULPLOLSDLQDDSRVHEQD
GUXWYHQDLNXOWXUQDRNROLQDVYHWRREOLNXMHQDNDUDNWHUWHXPQRJRHPXL
QDXEXGXQRVW9HOLNLGLRVYDNLGDQMLKDNWLYQRVWLQDHJLYRWDXYMHWRYDQMH
LREDYOMDQDXWRPDWVNLSXWHPQLLKPRGDQLKVUHGLWDWHEH]VYMHVQLKRGOXNDV
QDHVWUDQHEH]QDG]RUDLOLXVPMHUDYDQMDRYMHNRYDERUED]DRVORERHQMH
QHSURL]OD]LL]QMHJRYHYROMHGDEXGHVORERGDQYHRQDSUHGVWDYOMDWHQGHQFLMX
GDL]EMHJQHLOLSREMHJQHRGDYHU]LYQLKSRGUDDMDRNROLQHLOLLGDYHU]LYQH
p6WDYVHRVODQMDQDQDMPDQMDPRJXDVD]QDQMDLVNXVWYRQDHORLDIHNWH
DUPWYUGQMDYROMD]DGDD
6WDYLUDVSRORHQMHQLVXXYLMHNSURGXNWLWYRMHYROMH3ULPMHU]DWRMHPDVRYQD
VXJHVWLMD
6WDYRPR]QDDYDPRSVLKLNHVDGUDMHXVPMHUHQHFLOMX1DLQD]RULSRVWDMX
XQLIRUPLUDQL9HLQDVWDYRYDMHVYMHVQRLOLQHVYMHVQRVDJUDHQDQDQHNRM
VHQWHQFL
o1HERMVHQHXWHSRVWLGMHWL
p,OLVWYDUDMVYRMXVXGELQXLOLHMHGRELWLJRWRYX
2VXGELQLQHJRYRUHQLNDGRQLNRMLPDMHGREUR
6WDYRPR]QDDYDPRSVLKLNHVDGUDMHXVPMHUHQHFLOMX1DLQD]RULSRVWDMX
XQLIRUPLUDQL9HLQDVWDYRYDMHVYMHVQRLOLQHVYMHVQRVDJUDHQDQDQHNRM
VHQWHQFL
o1HERMVHQHXWHSRVWLGMHWL
p,OLVWYDUDMVYRMXVXGELQXLOLHMHGRELWLJRWRYX
2VXGELQLQHJRYRUHQLNDGRQLNRMLPDMHGREUR
6WDYLUDVSRORHQMHQLVXXYLMHNSURGXNWLWYRMHYROMH3ULPMHU]DWRMHPDVRYQD
VXJHVWLMD
DUPWYUGQMDYROMD]DGDD
p6WDYVHRVODQMDQDQDMPDQMDPRJXDVD]QDQMDLVNXVWYRQDHORLDIHNWH
pDUPMHQHYLGOMLYGLROMHSRWHEH]NRMHJQLWNRQHPRHELWL]DLVWDOLMHS
DUPQDLQNDNRRYMHNNDHGDDGDPXQLMHSRVWDYOMHQRRGUHHQRSLWDQMH
DUPMHQHVYMHVQRREHDQMH
p'RND]XMDOLDNRWYUGLPRUDLGRND]DWL
p$NRMDWHQHXLQLPWNRH$NRWRQHXLQLPRGPDKNDGX"
RYMHNQLMHVYMHVQRELHVDVORERGQRPYROMRPPRJXQRXVORERGQRJ
RGOXLYDQMDLRGJRYRUQR]DVYRMHSRVWXSNHGUXJLQHGLMHOHWDNYRPLOMHQMDL
VPDWUDMXGDRYMHNSRVMHGXMHSRVHEQDVYRMVWYRKWLMHQMHLOLYROMX0HXWLP
VYDWHRULMDJRYRULSURWLYVORERGQHYROMHVYDLVNXVWYDSRND]XMHGDRQD
SRVWRML1DDMHOLQRVWXPQRJRHPXXQDPDYHXQDSULMHGRGUHHQD
*HQHWVNRQDVOMHHREDMXURGLWHOMDLRGJRMNRMLVPRSULPLOLSDLQDDSRVHEQD
GUXWYHQDLNXOWXUQDRNROLQDVYHWRREOLNXMHQDNDUDNWHUWHXPQRJRHPXL
QDXEXGXQRVW9HOLNLGLRVYDNLGDQMLKDNWLYQRVWLQDHJLYRWDXYMHWRYDQMH
LREDYOMDQDXWRPDWVNLSXWHPQLLKPRGDQLKVUHGLWDWHEH]VYMHVQLKRGOXNDV
QDHVWUDQHEH]QDG]RUDLOLXVPMHUDYDQMDRYMHNRYDERUED]DRVORERHQMH
QHSURL]OD]LL]QMHJRYHYROMHGDEXGHVORERGDQYHRQDSUHGVWDYOMDWHQGHQFLMX
GDL]EMHJQHLOLSREMHJQHRGDYHU]LYQLKSRGUDDMDRNROLQHLOLLGDYHU]LYQH
6DQMHSXSDQDYUSFDVNRMRPMHLQGLYLGXDSRYH]DQDVDVYHPLURP
6DQMHVOLNDVPUWL
6DQMH]DRYMHNDLVWRNDRLQDYLMDQMH]DVDW
6DQQDGRNQDXMHVXNREHVYMHVWL
6QRYLVXVWYDUQRVWLNRMHQHHOH]DYULWLDVWYDUQRVWLVXVQRYLNRMLVX]DYULOL
6YRMHHPRVQRYHPRLRVWYDULWWHNNDGDVHRGOXLPRSUREXGLWL
WRVHQHPRHVDQMDWLQHVDGUDYDVWYDUQRVW8]DOXGVHERMLPRVQRYD
QDMJRULVDQQLMHQLWDXXVSRUHGELVDLYRWRP
6DQMHSXSDQDYUSFDVNRMRPMHLQGLYLGXDSRYH]DQDVDVYHPLURP
6DQMHVOLNDVPUWL
6DQMH]DRYMHNDLVWRNDRLQDYLMDQMH]DVDW
6DQQDGRNQDXMHVXNREHVYMHVWL
6QRYLVXVWYDUQRVWLNRMHQHHOH]DYULWLDVWYDUQRVWLVXVQRYLNRMLVX]DYULOL
6YRMHHPRVQRYHPRLRVWYDULWWHNNDGDVHRGOXLPRSUREXGLWL
WRVHQHPRHVDQMDWLQHVDGUDYDVWYDUQRVW8]DOXGVHERMLPRVQRYD
QDMJRULVDQQLMHQLWDXXVSRUHGELVDLYRWRP
DUPMHQHYLGOMLYGLROMHSRWHEH]NRMHJQLWNRQHPRHELWL]DLVWDOLMHS
p
DUPQDLQNDNRRYMHNNDHGDDGDPXQLMHSRVWDYOMHQRRGUHHQRSLWDQMH
DUPMHQHVYMHVQRREHDQMH
p'RND]XMDOLDNRWYUGLPRUDLGRND]DWL
p$NRMDWHQHXLQLPWNRH$NRWRQHXLQLPRGPDKNDGX"
RYMHNQLMHVYMHVQRELHVDVORERGQRPYROMRPPRJXQRXVORERGQRJ
RGOXLYDQMDLRGJRYRUQR]DVYRMHSRVWXSNHGUXJLQHGLMHOHWDNYRPLOMHQMDL
VPDWUDMXGDRYMHNSRVMHGXMHSRVHEQDVYRMVWYRKWLMHQMHLOLYROMX0HXWLP
VYDWHRULMDJRYRULSURWLYVORERGQHYROMHVYDLVNXVWYDSRND]XMHGDRQD
SRVWRML1DDMHOLQRVWXPQRJRHPXXQDPDYHXQDSULMHGRGUHHQD
*HQHWVNRQDVOMHHREDMXURGLWHOMDLRGJRMNRMLVPRSULPLOLSDLQDDSRVHEQD
GUXWYHQDLNXOWXUQDRNROLQDVYHWRREOLNXMHQDNDUDNWHUWHXPQRJRHPXL
QDXEXGXQRVW9HOLNLGLRVYDNLGDQMLKDNWLYQRVWLQDHJLYRWDXYMHWRYDQMH
LREDYOMDQDXWRPDWVNLSXWHPQLLKPRGDQLKVUHGLWDWHEH]VYMHVQLKRGOXNDV
QDHVWUDQHEH]QDG]RUDLOLXVPMHUDYDQMDRYMHNRYDERUED]DRVORERHQMH
QHSURL]OD]LL]QMHJRYHYROMHGDEXGHVORERGDQYHRQDSUHGVWDYOMDWHQGHQFLMX
GDL]EMHJQHLOLSREMHJQHRGDYHU]LYQLKSRGUDDMDRNROLQHLOLLGDYHU]LYQH
p6WDYVHRVODQMDQDQDMPDQMDPRJXDVD]QDQMDLVNXVWYRQDHORLDIHNWH
DUPWYUGQMDYROMD]DGDD
6WDYLUDVSRORHQMHQLVXXYLMHNSURGXNWLWYRMHYROMH3ULPMHU]DWRMHPDVRYQD
VXJHVWLMD
6WDYRPR]QDDYDPRSVLKLNHVDGUDMHXVPMHUHQHFLOMX1DLQD]RULSRVWDMX
XQLIRUPLUDQL9HLQDVWDYRYDMHVYMHVQRLOLQHVYMHVQRVDJUDHQDQDQHNRM
VHQWHQFL
o1HERMVHQHXWHSRVWLGMHWL
p,OLVWYDUDMVYRMXVXGELQXLOLHMHGRELWLJRWRYX
2VXGELQLQHJRYRUHQLNDGRQLNRMLPDMHGREUR
6WDYRPR]QDDYDPRSVLKLNHVDGUDMHXVPMHUHQHFLOMX1DLQD]RULSRVWDMX
XQLIRUPLUDQL9HLQDVWDYRYDMHVYMHVQRLOLQHVYMHVQRVDJUDHQDQDQHNRM
VHQWHQFL
o1HERMVHQHXWHSRVWLGMHWL
p,OLVWYDUDMVYRMXVXGELQXLOLHMHGRELWLJRWRYX
2VXGELQLQHJRYRUHQLNDGRQLNRMLPDMHGREUR
6WDYLUDVSRORHQMHQLVXXYLMHNSURGXNWLWYRMHYROMH3ULPMHU]DWRMHPDVRYQD
VXJHVWLMD
DUPWYUGQMDYROMD]DGDD
p6WDYVHRVODQMDQDQDMPDQMDPRJXDVD]QDQMDLVNXVWYRQDHORLDIHNWH
pDUPMHQHYLGOMLYGLROMHSRWHEH]NRMHJQLWNRQHPRHELWL]DLVWDOLMHS
DUPQDLQNDNRRYMHNNDHGDDGDPXQLMHSRVWDYOMHQRRGUHHQRSLWDQMH
DUPMHQHVYMHVQRREHDQMH
p'RND]XMDOLDNRWYUGLPRUDLGRND]DWL
p$NRMDWHQHXLQLPWNRH$NRWRQHXLQLPRGPDKNDGX"
RYMHNQLMHVYMHVQRELHVDVORERGQRPYROMRPPRJXQRXVORERGQRJ
RGOXLYDQMDLRGJRYRUQR]DVYRMHSRVWXSNHGUXJLQHGLMHOHWDNYRPLOMHQMDL
VPDWUDMXGDRYMHNSRVMHGXMHSRVHEQDVYRMVWYRKWLMHQMHLOLYROMX0HXWLP
VYDWHRULMDJRYRULSURWLYVORERGQHYROMHVYDLVNXVWYDSRND]XMHGDRQD
SRVWRML1DDMHOLQRVWXPQRJRHPXXQDPDYHXQDSULMHGRGUHHQD
*HQHWVNRQDVOMHHREDMXURGLWHOMDLRGJRMNRMLVPRSULPLOLSDLQDDSRVHEQD
GUXWYHQDLNXOWXUQDRNROLQDVYHWRREOLNXMHQDNDUDNWHUWHXPQRJRHPXL
QDXEXGXQRVW9HOLNLGLRVYDNLGDQMLKDNWLYQRVWLQDHJLYRWDXYMHWRYDQMH
LREDYOMDQDXWRPDWVNLSXWHPQLLKPRGDQLKVUHGLWDWHEH]VYMHVQLKRGOXNDV
QDHVWUDQHEH]QDG]RUDLOLXVPMHUDYDQMDRYMHNRYDERUED]DRVORERHQMH
QHSURL]OD]LL]QMHJRYHYROMHGDEXGHVORERGDQYHRQDSUHGVWDYOMDWHQGHQFLMX
GDL]EMHJQHLOLSREMHJQHRGDYHU]LYQLKSRGUDDMDRNROLQHLOLLGDYHU]LYQH
6DQMHSXSDQDYUSFDVNRMRPMHLQGLYLGXDSRYH]DQDVDVYHPLURP
6DQMHVOLNDVPUWL
6DQMH]DRYMHNDLVWRNDRLQDYLMDQMH]DVDW
6DQQDGRNQDXMHVXNREHVYMHVWL
6QRYLVXVWYDUQRVWLNRMHQHHOH]DYULWLDVWYDUQRVWLVXVQRYLNRMLVX]DYULOL
6YRMHHPRVQRYHPRLRVWYDULWWHNNDGDVHRGOXLPRSUREXGLWL
WRVHQHPRHVDQMDWLQHVDGUDYDVWYDUQRVW8]DOXGVHERMLPRVQRYD
QDMJRULVDQQLMHQLWDXXVSRUHGELVDLYRWRP
RNROLQH%RUEDSURWLYYODGDRUJDQL]LUDQLKUHOLJLMDHNRQRPVNLKVXVWDYD
IRUPDOQRJRGJRMDLREUD]RYDQMDURGLWHOMDLLGHRORJLMDXVWYDULMHERUEDSURWLY
DYHU]LYQHRNROLQHLNRQWUROLUDQMDRYMHNDWDNYRPRNROLQRP
RYMHNVYHPRHVDPRDNRKRH
RYMHNDQMHJRYDYROMDLQLYHOLNLPLPDOLP
YUVWRPYROMRPVYHVHPRHSRVWLL
'REUDYROMDMHYUHGQLMDRGVYDNRJXVSMHKD
'REUDYROMDVDLQMDYDSULMHNRSRWUHEDQXYMHWVDPHGRVWRMQRVWLGDRYMHN
EXGHVUHWDQ
*GMHSRVWRMLYROMDSRVWRMLLSXW
+WMHWLXWRPHMHLVWDXPMHWQRVW
.DGLPDYROMHLPDLQDLQD
.DRWRVHQHNROLNRPLOLJUDPDLVWRJDGUDJRFMHQDUDGLXPDGRELYD
QDMVORHQLMRPPHKDQLNRPLNHPLMVNRPSUHUDGRPVWRWLQDWRQDVLURYHUXGH
WDNRVHSRVOLMHRJURPQRJQDSRUQRJVWYDUDODNRJOLWHUDUQRJUDGDNULVWDOL]LUDMX
LVWHPLVOLLIRUPXODFLMH
1DMYDQLMLNRWDMHYROMD
1HSRVWRMHNUDGOMLYFLYROMH
1HPDWDMQHXOMXGVNRPVWYDUDQMX9ROMDSUDYLRYRXGR1RLSDNQHSRVWRML
LVWLQVNRVWYDUDQMHEH]WDMQH$NRVYLSRUD]LMHGQDNRRGMHNXMXVWYDUDODFMH
]QDRSRQRYLWLVOLNXVYRMHJYODVWLWRJLYRWDRPRJXLYLGDRGMHNQHMDORYD
WDMQDNRMDMHXQMHPX
2GMHGQHLVNUHQDVWDMXSRDULQDVYHVWUDQH
2QRWRMH]DYROMXWRSORWDWRMH]DVD]QDQMHVYMHWORVW
3RUD]QRMHNDGXLYRWXSRMHGLQFDSULMHNORQHGXKQHJRWLMHOR
3UDYDMHRYMHNRYDYULMHGQRVWQH]DYLVLRGVQDJHQMHJRYDUD]XPDYHRG
VQDJHQMHJRYHYROMH
3UHPDPRMHPPLOMHQMXHQHUJLMDMHSUYDLMHGLQDOMXGVNDYUOLQD
3XWRGWLVXXPLOMDSRLQMHSUYLPNRUDNRP
6QDJDQHSURL]OD]LL]WMHOHVQLKVSRVREQRVWL2QDSRWMHHRGQHVORPOMLYHYROMH
6QDJXYROMHVODELKQD]LYDPRVYRMHJODYRVW
6YDNLMHSRHWDNODJDQDQDSRVOMHGQMHVHVWHSHQLFHQDMWHHLYUORULMHWNR
SHQMHPR
6YDNLMHYHOLNLXVSMHKWULMXPIXSRUQRVWL
6YDNRJGDQDSRQHVLNRWDULFX]HPOMHQDMHGQRPMHVWRLVDJUDGLWHSODQLQX
RNROLQH%RUEDSURWLYYODGDRUJDQL]LUDQLKUHOLJLMDHNRQRPVNLKVXVWDYD
IRUPDOQRJRGJRMDLREUD]RYDQMDURGLWHOMDLLGHRORJLMDXVWYDULMHERUEDSURWLY
DYHU]LYQHRNROLQHLNRQWUROLUDQMDRYMHNDWDNYRPRNROLQRP
RYMHNVYHPRHVDPRDNRKRH
RYMHNDQMHJRYDYROMDLQLYHOLNLPLPDOLP
YUVWRPYROMRPVYHVHPRHSRVWLL
'REUDYROMDMHYUHGQLMDRGVYDNRJXVSMHKD
'REUDYROMDVDLQMDYDSULMHNRSRWUHEDQXYMHWVDPHGRVWRMQRVWLGDRYMHN
EXGHVUHWDQ
*GMHSRVWRMLYROMDSRVWRMLLSXW
+WMHWLXWRPHMHLVWDXPMHWQRVW
.DGLPDYROMHLPDLQDLQD
.DRWRVHQHNROLNRPLOLJUDPDLVWRJDGUDJRFMHQDUDGLXPDGRELYD
QDMVORHQLMRPPHKDQLNRPLNHPLMVNRPSUHUDGRPVWRWLQDWRQDVLURYHUXGH
WDNRVHSRVOLMHRJURPQRJQDSRUQRJVWYDUDODNRJOLWHUDUQRJUDGDNULVWDOL]LUDMX
LVWHPLVOLLIRUPXODFLMH
1DMYDQLMLNRWDMHYROMD
1HSRVWRMHNUDGOMLYFLYROMH
1HPDWDMQHXOMXGVNRPVWYDUDQMX9ROMDSUDYLRYRXGR1RLSDNQHSRVWRML
LVWLQVNRVWYDUDQMHEH]WDMQH$NRVYLSRUD]LMHGQDNRRGMHNXMXVWYDUDODFMH
]QDRSRQRYLWLVOLNXVYRMHJYODVWLWRJLYRWDRPRJXLYLGDRGMHNQHMDORYD
WDMQDNRMDMHXQMHPX
2GMHGQHLVNUHQDVWDMXSRDULQDVYHVWUDQH
2QRWRMH]DYROMXWRSORWDWRMH]DVD]QDQMHVYMHWORVW
3RUD]QRMHNDGXLYRWXSRMHGLQFDSULMHNORQHGXKQHJRWLMHOR
3UDYDMHRYMHNRYDYULMHGQRVWQH]DYLVLRGVQDJHQMHJRYDUD]XPDYHRG
VQDJHQMHJRYHYROMH
3UHPDPRMHPPLOMHQMXHQHUJLMDMHSUYDLMHGLQDOMXGVNDYUOLQD
3XWRGWLVXXPLOMDSRLQMHSUYLPNRUDNRP
6QDJDQHSURL]OD]LL]WMHOHVQLKVSRVREQRVWL2QDSRWMHHRGQHVORPOMLYHYROMH
6QDJXYROMHVODELKQD]LYDPRVYRMHJODYRVW
6YDNLMHSRHWDNODJDQDQDSRVOMHGQMHVHVWHSHQLFHQDMWHHLYUORULMHWNR
SHQMHPR
6YDNLMHYHOLNLXVSMHKWULMXPIXSRUQRVWL
6YDNRJGDQDSRQHVLNRWDULFX]HPOMHQDMHGQRPMHVWRLVDJUDGLWHSODQLQX
RNROLQH%RUEDSURWLYYODGDRUJDQL]LUDQLKUHOLJLMDHNRQRPVNLKVXVWDYD
IRUPDOQRJRGJRMDLREUD]RYDQMDURGLWHOMDLLGHRORJLMDXVWYDULMHERUEDSURWLY
DYHU]LYQHRNROLQHLNRQWUROLUDQMDRYMHNDWDNYRPRNROLQRP
RYMHNVYHPRHVDPRDNRKRH
RYMHNDQMHJRYDYROMDLQLYHOLNLPLPDOLP
YUVWRPYROMRPVYHVHPRHSRVWLL
'REUDYROMDMHYUHGQLMDRGVYDNRJXVSMHKD
'REUDYROMDVDLQMDYDSULMHNRSRWUHEDQXYMHWVDPHGRVWRMQRVWLGDRYMHN
EXGHVUHWDQ
*GMHSRVWRMLYROMDSRVWRMLLSXW
+WMHWLXWRPHMHLVWDXPMHWQRVW
.DGLPDYROMHLPDLQDLQD
.DRWRVHQHNROLNRPLOLJUDPDLVWRJDGUDJRFMHQDUDGLXPDGRELYD
QDMVORHQLMRPPHKDQLNRPLNHPLMVNRPSUHUDGRPVWRWLQDWRQDVLURYHUXGH
WDNRVHSRVOLMHRJURPQRJQDSRUQRJVWYDUDODNRJOLWHUDUQRJUDGDNULVWDOL]LUDMX
LVWHPLVOLLIRUPXODFLMH
1DMYDQLMLNRWDMHYROMD
1HSRVWRMHNUDGOMLYFLYROMH
1HPDWDMQHXOMXGVNRPVWYDUDQMX9ROMDSUDYLRYRXGR1RLSDNQHSRVWRML
LVWLQVNRVWYDUDQMHEH]WDMQH$NRVYLSRUD]LMHGQDNRRGMHNXMXVWYDUDODFMH
]QDRSRQRYLWLVOLNXVYRMHJYODVWLWRJLYRWDRPRJXLYLGDRGMHNQHMDORYD
WDMQDNRMDMHXQMHPX
2GMHGQHLVNUHQDVWDMXSRDULQDVYHVWUDQH
2QRWRMH]DYROMXWRSORWDWRMH]DVD]QDQMHVYMHWORVW
3RUD]QRMHNDGXLYRWXSRMHGLQFDSULMHNORQHGXKQHJRWLMHOR
3UDYDMHRYMHNRYDYULMHGQRVWQH]DYLVLRGVQDJHQMHJRYDUD]XPDYHRG
VQDJHQMHJRYHYROMH
3UHPDPRMHPPLOMHQMXHQHUJLMDMHSUYDLMHGLQDOMXGVNDYUOLQD
3XWRGWLVXXPLOMDSRLQMHSUYLPNRUDNRP
6QDJDQHSURL]OD]LL]WMHOHVQLKVSRVREQRVWL2QDSRWMHHRGQHVORPOMLYHYROMH
6QDJXYROMHVODELKQD]LYDPRVYRMHJODYRVW
6YDNLMHSRHWDNODJDQDQDSRVOMHGQMHVHVWHSHQLFHQDMWHHLYUORULMHWNR
SHQMHPR
6YDNLMHYHOLNLXVSMHKWULMXPIXSRUQRVWL
6YDNRJGDQDSRQHVLNRWDULFX]HPOMHQDMHGQRPMHVWRLVDJUDGLWHSODQLQX
RNROLQH%RUEDSURWLYYODGDRUJDQL]LUDQLKUHOLJLMDHNRQRPVNLKVXVWDYD
IRUPDOQRJRGJRMDLREUD]RYDQMDURGLWHOMDLLGHRORJLMDXVWYDULMHERUEDSURWLY
DYHU]LYQHRNROLQHLNRQWUROLUDQMDRYMHNDWDNYRPRNROLQRP
RYMHNVYHPRHVDPRDNRKRH
RYMHNDQMHJRYDYROMDLQLYHOLNLPLPDOLP
YUVWRPYROMRPVYHVHPRHSRVWLL
'REUDYROMDMHYUHGQLMDRGVYDNRJXVSMHKD
'REUDYROMDVDLQMDYDSULMHNRSRWUHEDQXYMHWVDPHGRVWRMQRVWLGDRYMHN
EXGHVUHWDQ
*GMHSRVWRMLYROMDSRVWRMLLSXW
+WMHWLXWRPHMHLVWDXPMHWQRVW
.DGLPDYROMHLPDLQDLQD
.DRWRVHQHNROLNRPLOLJUDPDLVWRJDGUDJRFMHQDUDGLXPDGRELYD
QDMVORHQLMRPPHKDQLNRPLNHPLMVNRPSUHUDGRPVWRWLQDWRQDVLURYHUXGH
WDNRVHSRVOLMHRJURPQRJQDSRUQRJVWYDUDODNRJOLWHUDUQRJUDGDNULVWDOL]LUDMX
LVWHPLVOLLIRUPXODFLMH
1DMYDQLMLNRWDMHYROMD
1HSRVWRMHNUDGOMLYFLYROMH
1HPDWDMQHXOMXGVNRPVWYDUDQMX9ROMDSUDYLRYRXGR1RLSDNQHSRVWRML
LVWLQVNRVWYDUDQMHEH]WDMQH$NRVYLSRUD]LMHGQDNRRGMHNXMXVWYDUDODFMH
]QDRSRQRYLWLVOLNXVYRMHJYODVWLWRJLYRWDRPRJXLYLGDRGMHNQHMDORYD
WDMQDNRMDMHXQMHPX
2GMHGQHLVNUHQDVWDMXSRDULQDVYHVWUDQH
2QRWRMH]DYROMXWRSORWDWRMH]DVD]QDQMHVYMHWORVW
3RUD]QRMHNDGXLYRWXSRMHGLQFDSULMHNORQHGXKQHJRWLMHOR
3UDYDMHRYMHNRYDYULMHGQRVWQH]DYLVLRGVQDJHQMHJRYDUD]XPDYHRG
VQDJHQMHJRYHYROMH
3UHPDPRMHPPLOMHQMXHQHUJLMDMHSUYDLMHGLQDOMXGVNDYUOLQD
3XWRGWLVXXPLOMDSRLQMHSUYLPNRUDNRP
6QDJDQHSURL]OD]LL]WMHOHVQLKVSRVREQRVWL2QDSRWMHHRGQHVORPOMLYHYROMH
6QDJXYROMHVODELKQD]LYDPRVYRMHJODYRVW
6YDNLMHSRHWDNODJDQDQDSRVOMHGQMHVHVWHSHQLFHQDMWHHLYUORULMHWNR
SHQMHPR
6YDNLMHYHOLNLXVSMHKWULMXPIXSRUQRVWL
6YDNRJGDQDSRQHVLNRWDULFX]HPOMHQDMHGQRPMHVWRLVDJUDGLWHSODQLQX
6YDWNRLPDVYRMXYROMX
6YLPRHPRNRULVWLWLVYRMXSVLKXLVYRMHWLMHORNDNRELVPRSRVWLJOLRQRWR
HOLPRQRSUYLMHXYMHWGDEULQRRGDEHUHPRVYRMHFLOMHYHLVKYDWLPRFLMHQX
NRMRPHPRSODWLWLXVSMHKRYMHNRYDMHYROMDPRQDSDLDNRQHPRH
SRPDLEUGDPQRJHMRMVHVWYDULYDQMVNRJVYLMHWDQHPRJXRGXSULMHWL
7DMQDMHPRLXVDPRMYROML
7HNRMHXOLWLSDPHWRQRPHNRMLQHPDYROMHDOLMRMHWHHXOLWLYROMXRQRPH
NRMLQHPDSDPHWL
7HDNMHSRHWDNSRQDMHHGHVHWSXWDNRULVQLMLRGODNRJSRHWND
7NRKRHPRHWNRQHHPRUD
8VYDNXMHQDNDQXXVDHQNRPDGLUDGRVWLVYRMVWYHQHELLPDEH]NRMHYROML
QHUDVWXNULOD
9ODVWVHLVWLQDPRHSUHQLMHWLDOLQHLYROMD
9ROMDMHQDSUHGDNLQWHOHNWD
9ROMDMHVWYDUMDNLKHOMDVWYDUVODELK
9ROMDMHWDNRMDSRNUHHVYMHWRYHRQDMHQDMYLLREOLNPHQWDOQHHQHUJLMH
9ROMDMHWHQMDJGMHMHL]YMHVQRQHVDPRRQR]DLPVHWHLQHJRMHL]YMHVQR
LWRGDHVHWRPRLSRVWLL
9ROMDRVOREDD
9ROMDSURWMHHNUR]OMXGVNRKWLMHQMHLQDSODYOMXMHJDNDR1LOSXVWLQMX
9ROMDVHSURVWLUHLUHQHJRUD]XPSDMH]DWRX]URNSRJUHDND
pRYMHNSRVMHGXMHSRVHEQRVYRMVWYRYROMX0HXWLPVYDWHRULMDJRYRUL
SURWLYVORERGQHYROMHPHXWLPVYDLVNXVWYDSRND]XMHGDRQDSRVWRML
.DNRMHPRJDR".DNRMHVPLR".DNRMH]QDR"
p3RMDP]DGDHMHELWDQVDVWDYQLGLRRYMHNRYRJELWNDMHURYMHNEH]]DGDH
QHSRVWRML
6YDND]DGDDNRMXRYMHNPRHLPDWLXRNYLUX]DMHGQLFH]DSUDYRMH
VOXERYDQMH
7NRVHRVMHDSUHYHOLNLPREDYLWLQHNXPDOX]DGDXSUHPDOHQMHGDELVH
]DGXLRYHOLNLP]DGDFLPD
YDWNRLPDVYRMXYROMX
6
6YLPRHPRNRULVWLWLVYRMXSVLKXLVYRMHWLMHORNDNRELVPRSRVWLJOLRQRWR
HOLPRQRSUYLMHXYMHWGDEULQRRGDEHUHPRVYRMHFLOMHYHLVKYDWLPRFLMHQX
NRMRPHPRSODWLWLXVSMHKRYMHNRYDMHYROMDPRQDSDLDNRQHPRH
SRPDLEUGDPQRJHMRMVHVWYDULYDQMVNRJVYLMHWDQHPRJXRGXSULMHWL
7DMQDMHPRLXVDPRMYROML
7HNRMHXOLWLSDPHWRQRPHNRMLQHPDYROMHDOLMRMHWHHXOLWLYROMXRQRPH
NRMLQHPDSDPHWL
7HDNMHSRHWDNSRQDMHHGHVHWSXWDNRULVQLMLRGODNRJSRHWND
7NRKRHPRHWNRQHHPRUD
8VYDNXMHQDNDQXXVDHQNRPDGLUDGRVWLVYRMVWYHQHELLPDEH]NRMHYROML
QHUDVWXNULOD
9ODVWVHLVWLQDPRHSUHQLMHWLDOLQHLYROMD
9ROMDMHQDSUHGDNLQWHOHNWD
9ROMDMHVWYDUMDNLKHOMDVWYDUVODELK
9ROMDMHWDNRMDSRNUHHVYMHWRYHRQDMHQDMYLLREOLNPHQWDOQHHQHUJLMH
9ROMDMHWHQMDJGMHMHL]YMHVQRQHVDPRRQR]DLPVHWHLQHJRMHL]YMHVQR
LWRGDHVHWRPRLSRVWLL
9ROMDRVOREDD
9ROMDSURWMHHNUR]OMXGVNRKWLMHQMHLQDSODYOMXMHJDNDR1LOSXVWLQMX
9ROMDVHSURVWLUHLUHQHJRUD]XPSDMH]DWRX]URNSRJUHDND
pRYMHNSRVMHGXMHSRVHEQRVYRMVWYRYROMX0HXWLPVYDWHRULMDJRYRUL
SURWLYVORERGQHYROMHPHXWLPVYDLVNXVWYDSRND]XMHGDRQDSRVWRML
.DNRMHPRJDR".DNRMHVPLR".DNRMH]QDR"
p3RMDP]DGDHMHELWDQVDVWDYQLGLRRYMHNRYRJELWNDMHURYMHNEH]]DGDH
QHSRVWRML
6YDND]DGDDNRMXRYMHNPRHLPDWLXRNYLUX]DMHGQLFH]DSUDYRMH
VOXERYDQMH
7NRVHRVMHDSUHYHOLNLPREDYLWLQHNXPDOX]DGDXSUHPDOHQMHGDELVH
]DGXLRYHOLNLP]DGDFLPD
6YDWNRLPDVYRMXYROMX
6YLPRHPRNRULVWLWLVYRMXSVLKXLVYRMHWLMHORNDNRELVPRSRVWLJOLRQRWR
HOLPRQRSUYLMHXYMHWGDEULQRRGDEHUHPRVYRMHFLOMHYHLVKYDWLPRFLMHQX
NRMRPHPRSODWLWLXVSMHKRYMHNRYDMHYROMDPRQDSDLDNRQHPRH
SRPDLEUGDPQRJHMRMVHVWYDULYDQMVNRJVYLMHWDQHPRJXRGXSULMHWL
7DMQDMHPRLXVDPRMYROML
7HNRMHXOLWLSDPHWRQRPHNRMLQHPDYROMHDOLMRMHWHHXOLWLYROMXRQRPH
NRMLQHPDSDPHWL
7HDNMHSRHWDNSRQDMHHGHVHWSXWDNRULVQLMLRGODNRJSRHWND
7NRKRHPRHWNRQHHPRUD
8VYDNXMHQDNDQXXVDHQNRPDGLUDGRVWLVYRMVWYHQHELLPDEH]NRMHYROML
QHUDVWXNULOD
9ODVWVHLVWLQDPRHSUHQLMHWLDOLQHLYROMD
9ROMDMHQDSUHGDNLQWHOHNWD
9ROMDMHVWYDUMDNLKHOMDVWYDUVODELK
9ROMDMHWDNRMDSRNUHHVYMHWRYHRQDMHQDMYLLREOLNPHQWDOQHHQHUJLMH
9ROMDMHWHQMDJGMHMHL]YMHVQRQHVDPRRQR]DLPVHWHLQHJRMHL]YMHVQR
LWRGDHVHWRPRLSRVWLL
9ROMDRVOREDD
9ROMDSURWMHHNUR]OMXGVNRKWLMHQMHLQDSODYOMXMHJDNDR1LOSXVWLQMX
9ROMDVHSURVWLUHLUHQHJRUD]XPSDMH]DWRX]URNSRJUHDND
pRYMHNSRVMHGXMHSRVHEQRVYRMVWYRYROMX0HXWLPVYDWHRULMDJRYRUL
SURWLYVORERGQHYROMHPHXWLPVYDLVNXVWYDSRND]XMHGDRQDSRVWRML
.DNRMHPRJDR".DNRMHVPLR".DNRMH]QDR"
p3RMDP]DGDHMHELWDQVDVWDYQLGLRRYMHNRYRJELWNDMHURYMHNEH]]DGDH
QHSRVWRML
6YDND]DGDDNRMXRYMHNPRHLPDWLXRNYLUX]DMHGQLFH]DSUDYRMH
VOXERYDQMH
7NRVHRVMHDSUHYHOLNLPREDYLWLQHNXPDOX]DGDXSUHPDOHQMHGDELVH
]DGXLRYHOLNLP]DGDFLPD
6YDWNRLPDVYRMXYROMX
YLPRHPRNRULVWLWLVYRMXSVLKXLVYRMHWLMHORNDNRELVPRSRVWLJOLRQRWR
6
HOLPRQRSUYLMHXYMHWGDEULQRRGDEHUHPRVYRMHFLOMHYHLVKYDWLPRFLMHQX
NRMRPHPRSODWLWLXVSMHKRYMHNRYDMHYROMDPRQDSDLDNRQHPRH
SRPDLEUGDPQRJHMRMVHVWYDULYDQMVNRJVYLMHWDQHPRJXRGXSULMHWL
7DMQDMHPRLXVDPRMYROML
7HNRMHXOLWLSDPHWRQRPHNRMLQHPDYROMHDOLMRMHWHHXOLWLYROMXRQRPH
NRMLQHPDSDPHWL
7HDNMHSRHWDNSRQDMHHGHVHWSXWDNRULVQLMLRGODNRJSRHWND
7NRKRHPRHWNRQHHPRUD
8VYDNXMHQDNDQXXVDHQNRPDGLUDGRVWLVYRMVWYHQHELLPDEH]NRMHYROML
QHUDVWXNULOD
9ODVWVHLVWLQDPRHSUHQLMHWLDOLQHLYROMD
9ROMDMHQDSUHGDNLQWHOHNWD
9ROMDMHVWYDUMDNLKHOMDVWYDUVODELK
9ROMDMHWDNRMDSRNUHHVYMHWRYHRQDMHQDMYLLREOLNPHQWDOQHHQHUJLMH
9ROMDMHWHQMDJGMHMHL]YMHVQRQHVDPRRQR]DLPVHWHLQHJRMHL]YMHVQR
LWRGDHVHWRPRLSRVWLL
9ROMDRVOREDD
9ROMDSURWMHHNUR]OMXGVNRKWLMHQMHLQDSODYOMXMHJDNDR1LOSXVWLQMX
9ROMDVHSURVWLUHLUHQHJRUD]XPSDMH]DWRX]URNSRJUHDND
pRYMHNSRVMHGXMHSRVHEQRVYRMVWYRYROMX0HXWLPVYDWHRULMDJRYRUL
SURWLYVORERGQHYROMHPHXWLPVYDLVNXVWYDSRND]XMHGDRQDSRVWRML
.DNRMHPRJDR".DNRMHVPLR".DNRMH]QDR"
p3RMDP]DGDHMHELWDQVDVWDYQLGLRRYMHNRYRJELWNDMHURYMHNEH]]DGDH
QHSRVWRML
6YDND]DGDDNRMXRYMHNPRHLPDWLXRNYLUX]DMHGQLFH]DSUDYRMH
VOXERYDQMH
7NRVHRVMHDSUHYHOLNLPREDYLWLQHNXPDOX]DGDXSUHPDOHQMHGDELVH
]DGXLRYHOLNLP]DGDFLPD
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69,-(7/$,7$01$675$1$80$
69,-(7/$,7$01$675$1$80$
69,-(7/$,7$01$675$1$80$
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%OMHVQLDQHNDGUXJLJUPH
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$NRLYLVDPR]DVYRMUDGLOLVDPR]DVYRMXRELWHOMGRVDGDQVLLUDQMLY
$NRQDSUDYLJUHNXLQHLVSUDYLMHUDGLGUXJXJUHNX
$NRHOLQHWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$NRQHJULMHLRELQRQHUDGL
$NRHOLQDSUHGRYDWLVODLVH
$NRQHPRHRGEDFLWLRQRWRQHYDOMDSRNXDMEDURGYRMLWLRGRQRJWR
YDOMD
$NRHOLLPDWLXVSMHKDXELORNRMHPSRVOXPRUDXQMHJDYMHURYDWLLVKYDDWL
JDR]ELOMQR
$NRQHHWLVHELWNRHWLLDNRQHVDGDDNDGD"
$NRWRUDGLUD]ERULWRUDGLLSD]LQDVYUHWDN
$NRQHNXVWYDUNRMDQHYRGLQHNRMPDWHULMDOQRMNRULVWLX]LPDR]ELOMQRL
QMRPHVHEDYLQHVPLMHUDXQDWLQDQDNORQRVWVYRMLKVXYUHPHQLND
$NRVLXQHHPXPDMVWRUPRHSRQHNDGEH]WHWH]DERUDYLWLSUDYLOD
$NRQHWRSUHNRYROMHUDGLQLWDQLMHWDNRODNRGDQHELELORWHNR
$NRVLSDOMLYQDNUDMXNDRQDSRHWNXVSULMHLWHQHXVSMHK
$NRQHWRSUHNRYROMHUDGLQLWDQLMHWDNRODNRGDQHELELORWHNR
$NRVLVSRVREDQQHRHNXMNUHDWLYDQSRVDR
$NRQHWRHOLWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$NRVLSDOMLYQDNUDMXNDRQDSRHWNXVSULMHLWHQHXVSMHK
$NRUDGQHEXGHOMXGLPD]DQLPOMLYLL]YRUUDGRVWLLERJDWVWYDQLNDNYD
LQGXVWULMDUD]RQRGHQHHUDVWMHUDWLVLYXLGRVDGQXGRNROLFX
$NRVHEDYLVDPRVLWQLFDPDQLNDGDQHHRVWYDULWLYHOLNDGMHOD
$NRUDGLQHWRNRULVQRQDNUDMXLPDSUDYRGDVHWLPHLSRKYDOL
$NRVDPQHJRULQHPRHGUXJHXSDOLWL
$NRUDGLSUDYRQHEULQLVH]DULMHL]OLK
$NRUDGLSUDYRQHEULQLVH]DULMHL]OLK
$NRVDPQHJRULQHPRHGUXJHXSDOLWL
$NRUDGLQHWRNRULVQRQDNUDMXLPDSUDYRGDVHWLPHLSRKYDOL
$NRVHEDYLVDPRVLWQLFDPDQLNDGDQHHRVWYDULWLYHOLNDGMHOD
$NRUDGQHEXGHOMXGLPD]DQLPOMLYLL]YRUUDGRVWLLERJDWVWYDQLNDNYD
LQGXVWULMDUD]RQRGHQHHUDVWMHUDWLVLYXLGRVDGQXGRNROLFX
$NRVLVSRVREDQQHRHNXMNUHDWLYDQSRVDR
$NRQHWRHOLWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$NRVLXQHHPXPDMVWRUPRHSRQHNDGEH]WHWH]DERUDYLWLSUDYLOD
$NRQHNXVWYDUNRMDQHYRGLQHNRMPDWHULMDOQRMNRULVWLX]LPDR]ELOMQRL
QMRPHVHEDYLQHVPLMHUDXQDWLQDQDNORQRVWVYRMLKVXYUHPHQLND
$NRWRUDGLUD]ERULWRUDGLLSD]LQDVYUHWDN
$NRQHHWLVHELWNRHWLLDNRQHVDGDDNDGD"
$NRHOLLPDWLXVSMHKDXELORNRMHPSRVOXPRUDXQMHJDYMHURYDWLLVKYDDWL
JDR]ELOMQR
$NRQHPRHRGEDFLWLRQRWRQHYDOMDSRNXDMEDURGYRMLWLRGRQRJWR
YDOMD
$NRHOLQDSUHGRYDWLVODLVH
$NRQHJULMHLRELQRQHUDGL
$NRHOLQHWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$NRQDSUDYLJUHNXLQHLVSUDYLMHUDGLGUXJXJUHNX
$NRLYLVDPR]DVYRMUDGLOLVDPR]DVYRMXRELWHOMGRVDGDQVLLUDQMLY
p$NRDVQRUDGLQHNDVYL]QDMX
%OMHVQLDQHNDGUXJLJUPH
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%OMHVQLDQHNDGUXJLJUPH
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$NRLYLVDPR]DVYRMUDGLOLVDPR]DVYRMXRELWHOMGRVDGDQVLLUDQMLY
$NRQDSUDYLJUHNXLQHLVSUDYLMHUDGLGUXJXJUHNX
$NRHOLQHWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$NRQHJULMHLRELQRQHUDGL
$NRHOLQDSUHGRYDWLVODLVH
$NRQHPRHRGEDFLWLRQRWRQHYDOMDSRNXDMEDURGYRMLWLRGRQRJWR
YDOMD
$NRHOLLPDWLXVSMHKDXELORNRMHPSRVOXPRUDXQMHJDYMHURYDWLLVKYDDWL
JDR]ELOMQR
$NRQHHWLVHELWNRHWLLDNRQHVDGDDNDGD"
$NRWRUDGLUD]ERULWRUDGLLSD]LQDVYUHWDN
$NRQHNXVWYDUNRMDQHYRGLQHNRMPDWHULMDOQRMNRULVWLX]LPDR]ELOMQRL
QMRPHVHEDYLQHVPLMHUDXQDWLQDQDNORQRVWVYRMLKVXYUHPHQLND
$NRVLXQHHPXPDMVWRUPRHSRQHNDGEH]WHWH]DERUDYLWLSUDYLOD
$NRQHWRSUHNRYROMHUDGLQLWDQLMHWDNRODNRGDQHELELORWHNR
$NRVLSDOMLYQDNUDMXNDRQDSRHWNXVSULMHLWHQHXVSMHK
$NRQHWRSUHNRYROMHUDGLQLWDQLMHWDNRODNRGDQHELELORWHNR
$NRVLVSRVREDQQHRHNXMNUHDWLYDQSRVDR
$NRQHWRHOLWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$NRVLSDOMLYQDNUDMXNDRQDSRHWNXVSULMHLWHQHXVSMHK
$NRUDGQHEXGHOMXGLPD]DQLPOMLYLL]YRUUDGRVWLLERJDWVWYDQLNDNYD
LQGXVWULMDUD]RQRGHQHHUDVWMHUDWLVLYXLGRVDGQXGRNROLFX
$NRVHEDYLVDPRVLWQLFDPDQLNDGDQHHRVWYDULWLYHOLNDGMHOD
$NRUDGLQHWRNRULVQRQDNUDMXLPDSUDYRGDVHWLPHLSRKYDOL
$NRVDPQHJRULQHPRHGUXJHXSDOLWL
$NRUDGLSUDYRQHEULQLVH]DULMHL]OLK
$NRUDGLSUDYRQHEULQLVH]DULMHL]OLK
$NRVDPQHJRULQHPRHGUXJHXSDOLWL
$NRUDGLQHWRNRULVQRQDNUDMXLPDSUDYRGDVHWLPHLSRKYDOL
$NRVHEDYLVDPRVLWQLFDPDQLNDGDQHHRVWYDULWLYHOLNDGMHOD
$NRUDGQHEXGHOMXGLPD]DQLPOMLYLL]YRUUDGRVWLLERJDWVWYDQLNDNYD
LQGXVWULMDUD]RQRGHQHHUDVWMHUDWLVLYXLGRVDGQXGRNROLFX
$NRVLVSRVREDQQHRHNXMNUHDWLYDQSRVDR
$NRQHWRHOLWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$NRVLXQHHPXPDMVWRUPRHSRQHNDGEH]WHWH]DERUDYLWLSUDYLOD
$NRQHNXVWYDUNRMDQHYRGLQHNRMPDWHULMDOQRMNRULVWLX]LPDR]ELOMQRL
QMRPHVHEDYLQHVPLMHUDXQDWLQDQDNORQRVWVYRMLKVXYUHPHQLND
$NRWRUDGLUD]ERULWRUDGLLSD]LQDVYUHWDN
$NRQHHWLVHELWNRHWLLDNRQHVDGDDNDGD"
$NRHOLLPDWLXVSMHKDXELORNRMHPSRVOXPRUDXQMHJDYMHURYDWLLVKYDDWL
JDR]ELOMQR
$NRQHPRHRGEDFLWLRQRWRQHYDOMDSRNXDMEDURGYRMLWLRGRQRJWR
YDOMD
$NRHOLQDSUHGRYDWLVODLVH
$NRQHJULMHLRELQRQHUDGL
$NRHOLQHWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$NRQDSUDYLJUHNXLQHLVSUDYLMHUDGLGUXJXJUHNX
$NRLYLVDPR]DVYRMUDGLOLVDPR]DVYRMXRELWHOMGRVDGDQVLLUDQMLY
p$NRDVQRUDGLQHNDVYL]QDMX
%OMHVQLDQHNDGUXJLJUPH
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%RJRYLSRPDXUDGQLPD
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QHHVSULMHLWL
,RQRWRQLVLXLQLRLPDQHNL]QDDM
,OLQHSRNXDYDMLOLGRYUL
,]YDQDNFLMHPLVPRL]YDQGUXWYD
-HGLQRWRRYMHNPRHVSDVLWLMHVXUDGQMDDSXWNDVXUDGQML]DSRLQMHX
VUFLPDSRMHGLQDFD
.DGDELOMXGLVDPREMHVRPXQRUDGLOLSROXGMHOLELLVWRWDNRNDRLGDQLWDQH
UDGH.DNRELRYMHNVDPVHEHVSR]QDRPRUDGMHORYDWL
.DPHQDNRMLVHYDOMDQHKYDWDVHPDKRYLQD
.ROLNRVWYDULVPDWUDPRQHPRJXLPSULMHQHJRWRLKXUDGLPR"
0QRJRWRJDMHUXQRGRNVHUDGLDOLVHUDGXMHPRNDGMHGRYUHQR
1DMHGQRJL]XPLWHOMDSRWUHEQDVXGHVHWRULFDNRMLUD]PLOMDMXRQDLQX
LVNRULWDYDQMDQMHJRYH]DPLVOLDVWRWLQHGDEL]DYULOLSURJUDPLUDQMH]DQHNX
RGUHHQXVWUXNXDUD]ORJ]ERJHJDQHL]PMHUQLSORGQLLYRWQLLPDJLQDWLYQL
LLQYHQWLYQLPR]JRYLSRSXW/HRQDUGRYDQLVXXVSMHOLL]YULWLQLNDNDYXWMHFDM
QDFMHOLQX]QDQRVWLOHLXWRPHWRQLVXLPDOLNROHJD
1DNRQWREH]XVSMHQRLVFUSLVYHPRJXQRVWLRVWDWHMHGQRUMHHQMH
MHGQRVWDYQRLRLWRMDVQRYLGOMLYRVYLPDGUXJLPD
1HLQLGREUDGMHODMDYQRQHJRVNURYLWRMHUVHSOHPHQLWRVWJQXD
KYDOLVDQMD
%URMRQLKNRMLVYRMLPUDGRP]DGRYROMDYDMXVYHSRWUHEHOMXGLPQRJRMHPDQML
QRWRVWHUD]PLOMDOL
%XGXQRVWUDGDOHLXQMHJRYRPYUHPHQVNRPVNUDLYDQMX
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L]NRMLKVXSURL]DOL
'MHODVXRYMHNXSRGXNDLXWMHKD'MHODWQRVWMHSUDYLXLWDNLYRWDVDPD
QMHJRYDELW
'MHORYDWLMDYQRQDRYLPQDLPPMHVWLPDEH]RE]LUDGDOLVHWR]RYHVDERULOL
NRMHXUHGQLWYRLOLNRMDVWUDQNDQLMHGRND]SUHWMHUDQHSDPHWLRYMHND
L]JUL]X]DSUOMDMXSRSOMXMXLXQLWH
'MHORYDWL]QDLXVPMHULWLVXGELQX
'MHOXMLQSUHWKRGLLQMHQLFL7YRMHGMHORYDQMHLVDPRWYRMHGMHORYDQMH
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6YRMLPGMHOLPDRYMHNVOLNDVHEH
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QRWRVWHUD]PLOMDOL
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QMHJRYDELW
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0QRJRWRJDMHUXQRGRNVHUDGLDOLVHUDGXMHPRNDGMHGRYUHQR
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LVNRULWDYDQMDQMHJRYH]DPLVOLDVWRWLQHGDEL]DYULOLSURJUDPLUDQMH]DQHNX
RGUHHQXVWUXNXDUD]ORJ]ERJHJDQHL]PMHUQLSORGQLLYRWQLLPDJLQDWLYQL
LLQYHQWLYQLPR]JRYLSRSXW/HRQDUGRYDQLVXXVSMHOLL]YULWLQLNDNDYXWMHFDM
QDFMHOLQX]QDQRVWLOHLXWRPHWRQLVXLPDOLNROHJD
1DNRQWREH]XVSMHQRLVFUSLVYHPRJXQRVWLRVWDWHMHGQRUMHHQMH
MHGQRVWDYQRLRLWRMDVQRYLGOMLYRVYLPDGUXJLPD
1HLQLGREUDGMHODMDYQRQHJRVNURYLWRMHUVHSOHPHQLWRVWJQXD
KYDOLVDQMD
,PDOHVWYDULUDGLNDRLYHOLNHXWLRRQRPHWRQDPMHUDYDUDGLWLSDWHQLWNR
QHHVSULMHLWL
,RQRWRQLVLXLQLRLPDQHNL]QDDM
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,]YDQDNFLMHPLVPRL]YDQGUXWYD
-HGLQRWRRYMHNPRHVSDVLWLMHVXUDGQMDDSXWNDVXUDGQML]DSRLQMHX
VUFLPDSRMHGLQDFD
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UDGH.DNRELRYMHNVDPVHEHVSR]QDRPRUDGMHORYDWL
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0QRJRWRJDMHUXQRGRNVHUDGLDOLVHUDGXMHPRNDGMHGRYUHQR
1DMHGQRJL]XPLWHOMDSRWUHEQDVXGHVHWRULFDNRMLUD]PLOMDMXRQDLQX
LVNRULWDYDQMDQMHJRYH]DPLVOLDVWRWLQHGDEL]DYULOLSURJUDPLUDQMH]DQHNX
RGUHHQXVWUXNXDUD]ORJ]ERJHJDQHL]PMHUQLSORGQLLYRWQLLPDJLQDWLYQL
LLQYHQWLYQLPR]JRYLSRSXW/HRQDUGRYDQLVXXVSMHOLL]YULWLQLNDNDYXWMHFDM
QDFMHOLQX]QDQRVWLOHLXWRPHWRQLVXLPDOLNROHJD
1DNRQWREH]XVSMHQRLVFUSLVYHPRJXQRVWLRVWDWHMHGQRUMHHQMH
MHGQRVWDYQRLRLWRMDVQRYLGOMLYRVYLPDGUXJLPD
1HLQLGREUDGMHODMDYQRQHJRVNURYLWRMHUVHSOHPHQLWRVWJQXD
KYDOLVDQMD
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QRWRVWHUD]PLOMDOL
%XGXQRVWUDGDOHLXQMHJRYRPYUHPHQVNRPVNUDLYDQMX
HVWRELVPRVHVUDPLOLQDLKQDMOMHSLKGMHODNDGDELVYLMHW]QDRVYHSREXGH
L]NRMLKVXSURL]DOL
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NDGDSUHSR]QDMHQMHJRYDJHQHUDFLMD
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LXVWUDMHXWRPH8SUDYRWDUDGR]QDORVWUD]XPDWDRGOXQRVWUD]UMHDYDWL
QHUMHLYDSLWDQMDSRYH]DQDVXSRUQRXLNRQFHQWUDFLMRPRPRJXDYD
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VXVHJHQLMLWHNRSULODJRGLOLGUXWYXNRMHMHRGUD]QRUPDOQRJRYMHNDL
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X]URNJHQLMDOQRVWL
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L]UDDYDQMDUD]PLOMDQMHRILOR]RIVNLPSUREOHPLPDYLVRNDUD]LQDDVSLUDFLMH
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VDPRNRQWUROHVNORQRVWDSVWUDNWQRVWLGRPLQDQWQRVW]DQLPDQMH]DQHSR]QDWR
QHSRVWRMDQMHVWUDKDRGVPUWLLGU
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WRSORWDWRMH]DVD]QDQMHVYMHWORVW
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WRVOXDMNRGPX]LNLKLOLNRYQLKVWYDUDODFD
HNLVXVWYDUDRFLXNDVQLMHPLYRWXELOLSVLKRQHXURWLDUL'DQDV]QDPRGDVH
1
NDRX]URNSVLKLNLPSRUHPHDMLPDQDMYLHMDYOMDODNDRSRVOMHGLFDQDSRUQRJ
UDGDLVWYDUDQMD
0LVHGDQDVQHPRHPRQDXGLWLJHQLMDOQRVWLDUKLWHNWDDOLGXEOMLP
SURPLOMDQMHPGROD]LPRGR]DNOMXNDGDMHWDLVOLQHWYRUHYLQHQHUDFLRQDOQL
SRGXKYDWLNRMHVXSURX]URLOHVPUWWLVXHOMXGHGDELMHGDQQHUD]XPDQ
WLUDQLQLQVDPLOLQDMHHXGUXWYXQHGXQRUWYRYDQLKRVREDGRELR
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1
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3HOPDQNRMLMHVPDWUDRGDMHEURMEROHVQLKJHQLMDQHXVSRUHGLYRPDQMLRG
EURMDRQLKNRMLQHSRND]XMX]QDNRYHEROHVWL6SRWSXQRPVLJXUQRX
PRHPRNRQVWDWLUDWLGDQLMHGDQJHQLMQLMHELRGXHYQREROHVWDQDNRVH
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*HQLMDOQRVWMHKUDEURVW]DVDPRJDVHEH
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*HQLMHVWRMLEOLHOXGLOXQHJRRYMHNSURVMHQHLQWHOLJHQFLMH
*HQLMVHVDVWRMLRGMHGDQSRVWRLQVSLUDFLMHLGHYHGHVHWGHYHWSRVWR
WUDQVSLUDFLMH
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YHOLNHWDOHQWHLSDNVHPRHRSLVDWLVDPRNDRQDM]GUDYLMHOMXGH/XGRJD
/HRQDUGDQLSRWRQHELVPRPRJOL]DPLVOLWL6OLQRJMHVWDMDOLWDLSVLKRORJ
3HOPDQNRMLMHVPDWUDRGDMHEURMEROHVQLKJHQLMDQHXVSRUHGLYRPDQMLRG
EURMDRQLKNRMLQHSRND]XMX]QDNRYHEROHVWL6SRWSXQRPVLJXUQRX
PRHPRNRQVWDWLUDWLGDQLMHGDQJHQLMQLMHELRGXHYQREROHVWDQDNRVH
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0LVHGDQDVQHPRHPRQDXGLWLJHQLMDOQRVWLDUKLWHNWDDOLGXEOMLP
SURPLOMDQMHPGROD]LPRGR]DNOMXNDGDMHWDLVOLQHWYRUHYLQHQHUDFLRQDOQL
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WLUDQLQLQVDPLOLQDMHHXGUXWYXQHGXQRUWYRYDQLKRVREDGRELR
1HNLVXVWYDUDRFLXNDVQLMHPLYRWXELOLSVLKRQHXURWLDUL'DQDV]QDPRGDVH
NDRX]URNSVLKLNLPSRUHPHDMLPDQDMYLHMDYOMDODNDRSRVOMHGLFDQDSRUQRJ
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WRVOXDMNRGPX]LNLKLOLNRYQLKVWYDUDODFD
RNMHRELQRPRYMHNXQMHJRYDVD]QDMQDPRVYMHWLOMNDNRMDPXRVYMHWOMDYD
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VDPRNRQWUROHVNORQRVWDSVWUDNWQRVWLGRPLQDQWQRVW]DQLPDQMH]DQHSR]QDWR
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*HQLMVHVDVWRMLRGMHGDQSRVWRLQVSLUDFLMHLGHYHGHVHWGHYHWSRVWR
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*HQLMMHVDPRYHOLNDERO
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L]UDDYDQMDUD]PLOMDQMHRILOR]RIVNLPSUREOHPLPDYLVRNDUD]LQDDVSLUDFLMH
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VDPRNRQWUROHVNORQRVWDSVWUDNWQRVWLGRPLQDQWQRVW]DQLPDQMH]DQHSR]QDWR
QHSRVWRMDQMHVWUDKDRGVPUWLLGU
'RNMHRELQRPRYMHNXQMHJRYDVD]QDMQDPRVYMHWLOMNDNRMDPXRVYMHWOMDYD
SXWJHQLMDOQRPMHRQDVXQFHNRMHPXRWYDUDVYLMHW2QRWRMH]DYROMX
WRSORWDWRMH]DVD]QDQMHVYMHWORVW
0DWHPDWLNLJHQLMLXJODYQRPQHPDMXYHOLNLNYRFLMHQWLQWHOLJHQFLMHNDRWRMH
WRVOXDMNRGPX]LNLKLOLNRYQLKVWYDUDODFD
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1
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UDGDLVWYDUDQMD
0LVHGDQDVQHPRHPRQDXGLWLJHQLMDOQRVWLDUKLWHNWDDOLGXEOMLP
SURPLOMDQMHPGROD]LPRGR]DNOMXNDGDMHWDLVOLQHWYRUHYLQHQHUDFLRQDOQL
SRGXKYDWLNRMHVXSURX]URLOHVPUWWLVXHOMXGHGDELMHGDQQHUD]XPDQ
WLUDQLQLQVDPLOLQDMHHXGUXWYXQHGXQRUWYRYDQLKRVREDGRELR
DVXSURWPLOMHQMXGDVXYHOLNLGXKRYLQHNDNRQDUXEXEROHVQLKVWDQMD
1
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/HRQDUGDQLSRWRQHELVPRPRJOL]DPLVOLWL6OLQRJMHVWDMDOLWDLSVLKRORJ
3HOPDQNRMLMHVPDWUDRGDMHEURMEROHVQLKJHQLMDQHXVSRUHGLYRPDQMLRG
EURMDRQLKNRMLQHSRND]XMX]QDNRYHEROHVWL6SRWSXQRPVLJXUQRX
PRHPRNRQVWDWLUDWLGDQLMHGDQJHQLMQLMHELRGXHYQREROHVWDQDNRVH
GXHYQDEROHVWGRLVWDSRMDYLODSRSXVWLOHVXVWYDUDODNHVSRVREQRVWL
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*HQLMDOQRVWMHKUDEURVW]DVDPRJDVHEH
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3HOPDQNRMLMHVPDWUDRGDMHEURMEROHVQLKJHQLMDQHXVSRUHGLYRPDQMLRG
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PRHPRNRQVWDWLUDWLGDQLMHGDQJHQLMQLMHELRGXHYQREROHVWDQDNRVH
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MHWDOHQWXQHPRJXHXWRPHMHJHQLMDOQRVW
3RGJHQLMDOQRXSRGUD]XPLMHYDPRVWYDUDODNXGXKRYQDVQDJXQDMYLL
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VYRMLKVSRVREQRVWLJHQLMMDHRVMHDVODERVWLLQHSUDYGXGUXWYDWHMH
SRGYUJQXWHPRWLYQRMREUDQLLUDVWUJDQRVWL2ELQLOMXGLHVWRJOHGDMXQD
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6YDNRRSUHGMHOMHQMHJHQLMDWDNRMHWLMHVQRSRYH]DQRVSRVHEQRPNXOWXUQRP
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.DNRYULMHPHGDOMHRGPLH]DEOXGHXWLXDNQDRWNULHLVWLQH=DOLVXQD
NULYLSXWLQDMYHLVWDULILOR]RILSRJULMHLRMHLVDPDOLQMLKRYDVODYDQLMHELOD
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9HOLNDQMHEOL]XOXGLOXWDQNHVXJUDQLFHWRLKGLMHOH
9HOLNDQLVXQDMHHL]ROLUDQLLXVDPOMHQLXRGQRVXQDPDMVWRUHNRML
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8YLMHNVHQDNRQMHGQRJJHQLMDPLVOLORGDMHQHPRJXHGDOMH
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p1LMHYDQRWRKXOMDPLVOLYDQRMHWRUDGL
p1LMHYDQRWRKXOMDPLVOLYDQRMHWRUDGL
KXOMHLGHMHLQLFLMDWLYDLQVSLUDFLMDLQWHOLJHQFLMDLVNXVWYRL]D]RY
L]GUOMLYRVW
3RGJHQLMDOQRXSRGUD]XPLMHYDPRVWYDUDODNXGXKRYQDVQDJXQDMYLL
VWXSDQMXPQHQDGDUHQRVWLYHOHXPQRVW
3RQHNDGVPRVNORQLQHNULWLNLSURFMHQMLYDWLGRPHWHQHNLKYHOLNLKOMXGL=ERJ
VYRMLKVSRVREQRVWLJHQLMMDHRVMHDVODERVWLLQHSUDYGXGUXWYDWHMH
SRGYUJQXWHPRWLYQRMREUDQLLUDVWUJDQRVWL2ELQLOMXGLHVWRJOHGDMXQD
JHQLMHNDRQDOXDNHVYHGRNUH]XOWDWLQMLKRYDUDGDQHSRVWDQXRLWL
0R]DNJHQLMDVHQLXHPXQHUD]OLNXMHRGPR]JDRVWDOLKOMXGLDNQLWLRG
GHELOD
5D]OLNDL]PHXJHQLMDOQRVWLLJOXSRVWLMHWRJHQLMDOQRVWLPDJUDQLFH
6DPDSULURGDMHXLWHOMSUDYRJJHQLMD
6WYDUDODNHVQDJHNRGRVREDNRMHSDWHRGSVLKLNHQHVUHHQRVWLMDNRQDJOR
XVDKQX9DQ*RJKMHELRJHQLMHXVSUNRVVYRPOXGLOXDQH]ERJQMHJD
6YDNRRSUHGMHOMHQMHJHQLMDWDNRMHWLMHVQRSRYH]DQRVSRVHEQRPNXOWXUQRP
RNROLQRPGDMHUDVSUDYOMDQMHRSRMHGLQFXL]YDQYUHPHQDLSURVWRUDSRWSXQR
DUWLILFLMHOQR
6YHXLOLWHLPDWRYHLXJOHGWRYLHVWXGHQDWDQHVOLMHGLVDPRSODQ
VWXGLUDQMDYHLVYRMJHQLMNRMLLPSRND]XMHSXW
8VWDURPVXYLMHNXJHQLMDOQRVWOMXGLRELQRSRYH]LYDOLVERDQVWYLPDOMXGL
VXRGXYLMHNSUHPDJHQLMLPDRVMHDOLVWUDKRSRWRYDQMH
.DNRYULMHPHGDOMHRGPLH]DEOXGHXWLXDNQDRWNULHLVWLQH=DOLVXQD
NULYLSXWLQDMYHLVWDULILOR]RILSRJULMHLRMHLVDPDOLQMLKRYDVODYDQLMHELOD
RNUQMHQD
8PQRVXQH]DYLVQLMHGLQRJOXSDQLLJHQLML
9HOLNDQMHEOL]XOXGLOXWDQNHVXJUDQLFHWRLKGLMHOH
9HOLNDQLVXQDMHHL]ROLUDQLLXVDPOMHQLXRGQRVXQDPDMVWRUHNRML
VDLQMDYDMXNRPSDNWQXVNXSLQX
8YLMHNVHQDNRQMHGQRJJHQLMDPLVOLORGDMHQHPRJXHGDOMH
p.ORQLVHJUXERVWLSUHPDQDMEOLLPD7YRMLWHEOLQMLLRQDNRSR]QDMX
EROMHRGWHEHVDPRJD
2EDYOMDWLODNRRPRQRWRMHGUXJLPDWHNRXWRPHMHWDOHQWXLQLWLRQRWR
MHWDOHQWXQHPRJXHXWRPHMHJHQLMDOQRVW
]DVOXDQRWSUDDMQDQHNLLPDJLQDUQLVYLMHW3RYLMHVWFLYLOL]DFLMHMHSUHSXQD
SULPMHUDQHUDFLRQDOQLKSRNXVDNRMLWUDMXGRGDQDQMHJGDQD
]DVOXDQRWSUDDMQDQHNLLPDJLQDUQLVYLMHW3RYLMHVWFLYLOL]DFLMHMHSUHSXQD
SULPMHUDQHUDFLRQDOQLKSRNXVDNRMLWUDMXGRGDQDQMHJGDQD
2EDYOMDWLODNRRPRQRWRMHGUXJLPDWHNRXWRPHMHWDOHQWXLQLWLRQRWR
MHWDOHQWXQHPRJXHXWRPHMHJHQLMDOQRVW
3RGJHQLMDOQRXSRGUD]XPLMHYDPRVWYDUDODNXGXKRYQDVQDJXQDMYLL
VWXSDQMXPQHQDGDUHQRVWLYHOHXPQRVW
3RQHNDGVPRVNORQLQHNULWLNLSURFMHQMLYDWLGRPHWHQHNLKYHOLNLKOMXGL=ERJ
VYRMLKVSRVREQRVWLJHQLMMDHRVMHDVODERVWLLQHSUDYGXGUXWYDWHMH
SRGYUJQXWHPRWLYQRMREUDQLLUDVWUJDQRVWL2ELQLOMXGLHVWRJOHGDMXQD
JHQLMHNDRQDOXDNHVYHGRNUH]XOWDWLQMLKRYDUDGDQHSRVWDQXRLWL
0R]DNJHQLMDVHQLXHPXQHUD]OLNXMHRGPR]JDRVWDOLKOMXGLDNQLWLRG
GHELOD
5D]OLNDL]PHXJHQLMDOQRVWLLJOXSRVWLMHWRJHQLMDOQRVWLPDJUDQLFH
6DPDSULURGDMHXLWHOMSUDYRJJHQLMD
6WYDUDODNHVQDJHNRGRVREDNRMHSDWHRGSVLKLNHQHVUHHQRVWLMDNRQDJOR
XVDKQX9DQ*RJKMHELRJHQLMHXVSUNRVVYRPOXGLOXDQH]ERJQMHJD
6YDNRRSUHGMHOMHQMHJHQLMDWDNRMHWLMHVQRSRYH]DQRVSRVHEQRPNXOWXUQRP
RNROLQRPGDMHUDVSUDYOMDQMHRSRMHGLQFXL]YDQYUHPHQDLSURVWRUDSRWSXQR
DUWLILFLMHOQR
6YHXLOLWHLPDWRYHLXJOHGWRYLHVWXGHQDWDQHVOLMHGLVDPRSODQ
VWXGLUDQMDYHLVYRMJHQLMNRMLLPSRND]XMHSXW
8VWDURPVXYLMHNXJHQLMDOQRVWOMXGLRELQRSRYH]LYDOLVERDQVWYLPDOMXGL
VXRGXYLMHNSUHPDJHQLMLPDRVMHDOLVWUDKRSRWRYDQMH
.DNRYULMHPHGDOMHRGPLH]DEOXGHXWLXDNQDRWNULHLVWLQH=DOLVXQD
NULYLSXWLQDMYHLVWDULILOR]RILSRJULMHLRMHLVDPDOLQMLKRYDVODYDQLMHELOD
RNUQMHQD
8PQRVXQH]DYLVQLMHGLQRJOXSDQLLJHQLML
9HOLNDQMHEOL]XOXGLOXWDQNHVXJUDQLFHWRLKGLMHOH
9HOLNDQLVXQDMHHL]ROLUDQLLXVDPOMHQLXRGQRVXQDPDMVWRUHNRML
VDLQMDYDMXNRPSDNWQXVNXSLQX
8YLMHNVHQDNRQMHGQRJJHQLMDPLVOLORGDMHQHPRJXHGDOMH
p.ORQLVHJUXERVWLSUHPDQDMEOLLPD7YRMLWHEOLQMLLRQDNRSR]QDMX
EROMHRGWHEHVDPRJD
KXOMHLGHMHLQLFLMDWLYDLQVSLUDFLMDLQWHOLJHQFLMDLVNXVWYRL]D]RY
L]GUOMLYRVW
p1LMHYDQRWRKXOMDPLVOLYDQRMHWRUDGL
p1LMHYDQRWRKXOMDPLVOLYDQRMHWRUDGL
KXOMHLGHMHLQLFLMDWLYDLQVSLUDFLMDLQWHOLJHQFLMDLVNXVWYRL]D]RY
L]GUOMLYRVW
3RGJHQLMDOQRXSRGUD]XPLMHYDPRVWYDUDODNXGXKRYQDVQDJXQDMYLL
VWXSDQMXPQHQDGDUHQRVWLYHOHXPQRVW
3RQHNDGVPRVNORQLQHNULWLNLSURFMHQMLYDWLGRPHWHQHNLKYHOLNLKOMXGL=ERJ
VYRMLKVSRVREQRVWLJHQLMMDHRVMHDVODERVWLLQHSUDYGXGUXWYDWHMH
SRGYUJQXWHPRWLYQRMREUDQLLUDVWUJDQRVWL2ELQLOMXGLHVWRJOHGDMXQD
JHQLMHNDRQDOXDNHVYHGRNUH]XOWDWLQMLKRYDUDGDQHSRVWDQXRLWL
0R]DNJHQLMDVHQLXHPXQHUD]OLNXMHRGPR]JDRVWDOLKOMXGLDNQLWLRG
GHELOD
5D]OLNDL]PHXJHQLMDOQRVWLLJOXSRVWLMHWRJHQLMDOQRVWLPDJUDQLFH
6DPDSULURGDMHXLWHOMSUDYRJJHQLMD
6WYDUDODNHVQDJHNRGRVREDNRMHSDWHRGSVLKLNHQHVUHHQRVWLMDNRQDJOR
XVDKQX9DQ*RJKMHELRJHQLMHXVSUNRVVYRPOXGLOXDQH]ERJQMHJD
6YDNRRSUHGMHOMHQMHJHQLMDWDNRMHWLMHVQRSRYH]DQRVSRVHEQRPNXOWXUQRP
RNROLQRPGDMHUDVSUDYOMDQMHRSRMHGLQFXL]YDQYUHPHQDLSURVWRUDSRWSXQR
DUWLILFLMHOQR
6YHXLOLWHLPDWRYHLXJOHGWRYLHVWXGHQDWDQHVOLMHGLVDPRSODQ
VWXGLUDQMDYHLVYRMJHQLMNRMLLPSRND]XMHSXW
8VWDURPVXYLMHNXJHQLMDOQRVWOMXGLRELQRSRYH]LYDOLVERDQVWYLPDOMXGL
VXRGXYLMHNSUHPDJHQLMLPDRVMHDOLVWUDKRSRWRYDQMH
.DNRYULMHPHGDOMHRGPLH]DEOXGHXWLXDNQDRWNULHLVWLQH=DOLVXQD
NULYLSXWLQDMYHLVWDULILOR]RILSRJULMHLRMHLVDPDOLQMLKRYDVODYDQLMHELOD
RNUQMHQD
8PQRVXQH]DYLVQLMHGLQRJOXSDQLLJHQLML
9HOLNDQMHEOL]XOXGLOXWDQNHVXJUDQLFHWRLKGLMHOH
9HOLNDQLVXQDMHHL]ROLUDQLLXVDPOMHQLXRGQRVXQDPDMVWRUHNRML
VDLQMDYDMXNRPSDNWQXVNXSLQX
8YLMHNVHQDNRQMHGQRJJHQLMDPLVOLORGDMHQHPRJXHGDOMH
p.ORQLVHJUXERVWLSUHPDQDMEOLLPD7YRMLWHEOLQMLLRQDNRSR]QDMX
EROMHRGWHEHVDPRJD
2EDYOMDWLODNRRPRQRWRMHGUXJLPDWHNRXWRPHMHWDOHQWXLQLWLRQRWR
MHWDOHQWXQHPRJXHXWRPHMHJHQLMDOQRVW
]DVOXDQRWSUDDMQDQHNLLPDJLQDUQLVYLMHW3RYLMHVWFLYLOL]DFLMHMHSUHSXQD
SULPMHUDQHUDFLRQDOQLKSRNXVDNRMLWUDMXGRGDQDQMHJGDQD
p,JUDMVHVLGHMDPD
2FMHQMXMLGHMHSUHPDIXQNFLRQDOQRVWLQHSUHPDL]YRUX
DGDVD]ULMHYULMHPH]DQHNXLGHMXRQGDVHRQDSRMDYOMXMHVYXGD
.
1LVPRGRUDVOLQRYLPLGHMDPDGDQDPL]PLXQDPQHNHVSR]QDMH]ERJHJD
VHMDYOMDRVMHDMEHVSRPRQRVWLGUXJLVPDWUDMXGDVHLGHMHQDOD]HXVYLPD
QDPDLSUHGVWDYOMDMXPRUDOQHHQHUJLMH
,DNRGMHORYDQMHLGHMHSRLYDQDQMH]LQRPQHVYMHVQRPVDGUDMXDXSLWQRMHGD
DSHOLUDQDRGUHHQHQDJRQVNHVDGUDMHSURL]YRGQMDLGHMDSUHGRGELVYLMHVWL
SULMHVYHJDVHQHSRVUHGQRSUHSOHHVPDWHULMDOQRPGMHODWQRXLPDWHULMDOQLP
RGQRVRPOMXGLMH]LNRPVWYDUQRJLYRWD7DSURL]YRGQMDLGHMDYULMHGLL]D
RVWDODSRGUXMDGXKRYQLKGRVWLJQXDNDRWRVXMH]LNJRYRUXPMHWQRVW
]QDQRVWSROLWLND]DNRQPRUDOUHOLJLMDLJUHLGU
,GHMDNRMDQLMHRSDVQDXRSHQH]DVOXXMHGDVHQD]LYDLGHMRP
,GHMHL]UDDYDPRLQMHQMHPLQHLQMHQMHPSLVPRPLJRYRURP
,GHMHQLVXOHSWLULRQHVXUH]XOWDWWHNRJUDGD,GHMHSUHREOLNXMXVYLMHWDQH
QMHQDPHKDQLNDSRVWLJQXD
,GHMHVXVUHGVWYR]DSUHREUD]EXVYLMHWDDQHXNUDVLQLWDQLMHXQRVQLMHRG
MHGQHGREUHLGHMH
,GHMHYMHURYDQMDLSRQDDQMDDXWHQWLQLKRVREDXYLMHNHQDLOD]LWLQDRWSRUX
GUXWYXPDNROLNRELOHRSUDYGDQHLUDFLRQDOQHMHURQHXQRVHQHPLUXGREUR
DGDSWLUDQHLULJLGQHXNRHQHVWURJHRVREH
,QIRUPDFLMDXSURL]YRGQRPODQFXRGSUYHLGHMHVYHGRUHDOL]DFLMHXSUDNVLL
GRNRULWHQMDSRVWRMLQHRYLVQRRVWDQMXUDGRYD%H]LGHMHQHELVHPRJORQLWD
UHDOL]LUDWL5D]PMHQDWLKREDYLMHVWLMHGDQDVQDUD]LQLSLVDQLKLFUWDQLK
GRNXPHQDWDRELQRMRXYLMHNSLVDQLKQDSDSLULPDDOLVHVYHYLHNRULVWH
HOHNWURQVNHUD]PMHQHREDYLMHVWL
-DVDPGREUDVSXYDMHUXSLMDPLGHMHLLQLPLKXSRWUHEOMLYLPD9HLQD
PRMLKLGHMDSUYRELWQRMHSULSDGDODGUXJLPOMXGLPDNRMLVHQLVXWUXGLOLGDOMHLK
UD]YLMDWL
.DGMHRYMHN]DOMXEOMHQXQHNXLGHMXYUORJDMHWHNRXYMHULWLXQMH]LQX
QHRVQRYDQRVW
.DNRPRHELWLYHOLNDSURYDOLMDNRMDQXQRRVWDMHL]PHXLGHMHLQMH]LQD
RVWYDUHQMDQHPRHQLWNRRGUHGLWL
.DNRVHJHQHULUDMXLGHMHGUXJRPXSRWUHERPDGDSWDFLMRPPRGLILNDFLMRP
XYHDQMHPVPDQMLYDQMHP]DPMHQRPSUHXUHHQMHPWHSUHRNUHWDQMHP
WUDQVIRUPDFLMRP
0HWRGHWUDHQMDLGHMDUD]UDGLOLVXPQRJLDXWRUL]DYLVQRRSULVWXSXLVNXVWYR
VWXSQMDXUD]XPLMHYDQMDMHGQRPULMHMXSRJOHGXQDVYLMHW$NRPHWRGRORJLMX
.DGDVD]ULMHYULMHPH]DQHNXLGHMXRQGDVHRQDSRMDYOMXMHVYXGD
1LVPRGRUDVOLQRYLPLGHMDPDGDQDPL]PLXQDPQHNHVSR]QDMH]ERJHJD
VHMDYOMDRVMHDMEHVSRPRQRVWLGUXJLVPDWUDMXGDVHLGHMHQDOD]HXVYLPD
QDPDLSUHGVWDYOMDMXPRUDOQHHQHUJLMH
,DNRGMHORYDQMHLGHMHSRLYDQDQMH]LQRPQHVYMHVQRPVDGUDMXDXSLWQRMHGD
DSHOLUDQDRGUHHQHQDJRQVNHVDGUDMHSURL]YRGQMDLGHMDSUHGRGELVYLMHVWL
SULMHVYHJDVHQHSRVUHGQRSUHSOHHVPDWHULMDOQRPGMHODWQRXLPDWHULMDOQLP
RGQRVRPOMXGLMH]LNRPVWYDUQRJLYRWD7DSURL]YRGQMDLGHMDYULMHGLL]D
RVWDODSRGUXMDGXKRYQLKGRVWLJQXDNDRWRVXMH]LNJRYRUXPMHWQRVW
]QDQRVWSROLWLND]DNRQPRUDOUHOLJLMDLJUHLGU
,GHMDNRMDQLMHRSDVQDXRSHQH]DVOXXMHGDVHQD]LYDLGHMRP
,GHMHL]UDDYDPRLQMHQMHPLQHLQMHQMHPSLVPRPLJRYRURP
,GHMHQLVXOHSWLULRQHVXUH]XOWDWWHNRJUDGD,GHMHSUHREOLNXMXVYLMHWDQH
QMHQDPHKDQLNDSRVWLJQXD
,GHMHVXVUHGVWYR]DSUHREUD]EXVYLMHWDDQHXNUDVLQLWDQLMHXQRVQLMHRG
MHGQHGREUHLGHMH
,GHMHYMHURYDQMDLSRQDDQMDDXWHQWLQLKRVREDXYLMHNHQDLOD]LWLQDRWSRUX
GUXWYXPDNROLNRELOHRSUDYGDQHLUDFLRQDOQHMHURQHXQRVHQHPLUXGREUR
DGDSWLUDQHLULJLGQHXNRHQHVWURJHRVREH
,QIRUPDFLMDXSURL]YRGQRPODQFXRGSUYHLGHMHVYHGRUHDOL]DFLMHXSUDNVLL
GRNRULWHQMDSRVWRMLQHRYLVQRRVWDQMXUDGRYD%H]LGHMHQHELVHPRJORQLWD
UHDOL]LUDWL5D]PMHQDWLKREDYLMHVWLMHGDQDVQDUD]LQLSLVDQLKLFUWDQLK
GRNXPHQDWDRELQRMRXYLMHNSLVDQLKQDSDSLULPDDOLVHVYHYLHNRULVWH
HOHNWURQVNHUD]PMHQHREDYLMHVWL
-DVDPGREUDVSXYDMHUXSLMDPLGHMHLLQLPLKXSRWUHEOMLYLPD9HLQD
PRMLKLGHMDSUYRELWQRMHSULSDGDODGUXJLPOMXGLPDNRMLVHQLVXWUXGLOLGDOMHLK
UD]YLMDWL
.DGMHRYMHN]DOMXEOMHQXQHNXLGHMXYUORJDMHWHNRXYMHULWLXQMH]LQX
QHRVQRYDQRVW
.DNRPRHELWLYHOLNDSURYDOLMDNRMDQXQRRVWDMHL]PHXLGHMHLQMH]LQD
RVWYDUHQMDQHPRHQLWNRRGUHGLWL
.DNRVHJHQHULUDMXLGHMHGUXJRPXSRWUHERPDGDSWDFLMRPPRGLILNDFLMRP
XYHDQMHPVPDQMLYDQMHP]DPMHQRPSUHXUHHQMHPWHSUHRNUHWDQMHP
WUDQVIRUPDFLMRP
0HWRGHWUDHQMDLGHMDUD]UDGLOLVXPQRJLDXWRUL]DYLVQRRSULVWXSXLVNXVWYR
VWXSQMDXUD]XPLMHYDQMDMHGQRPULMHMXSRJOHGXQDVYLMHW$NRPHWRGRORJLMX
,JUDMVHVLGHMDPD
p
FMHQMXMLGHMHSUHPDIXQNFLRQDOQRVWLQHSUHPDL]YRUX
2
p,JUDMVHVLGHMDPD
2FMHQMXMLGHMHSUHPDIXQNFLRQDOQRVWLQHSUHPDL]YRUX
DGDVD]ULMHYULMHPH]DQHNXLGHMXRQGDVHRQDSRMDYOMXMHVYXGD
.
1LVPRGRUDVOLQRYLPLGHMDPDGDQDPL]PLXQDPQHNHVSR]QDMH]ERJHJD
VHMDYOMDRVMHDMEHVSRPRQRVWLGUXJLVPDWUDMXGDVHLGHMHQDOD]HXVYLPD
QDPDLSUHGVWDYOMDMXPRUDOQHHQHUJLMH
,DNRGMHORYDQMHLGHMHSRLYDQDQMH]LQRPQHVYMHVQRPVDGUDMXDXSLWQRMHGD
DSHOLUDQDRGUHHQHQDJRQVNHVDGUDMHSURL]YRGQMDLGHMDSUHGRGELVYLMHVWL
SULMHVYHJDVHQHSRVUHGQRSUHSOHHVPDWHULMDOQRPGMHODWQRXLPDWHULMDOQLP
RGQRVRPOMXGLMH]LNRPVWYDUQRJLYRWD7DSURL]YRGQMDLGHMDYULMHGLL]D
RVWDODSRGUXMDGXKRYQLKGRVWLJQXDNDRWRVXMH]LNJRYRUXPMHWQRVW
]QDQRVWSROLWLND]DNRQPRUDOUHOLJLMDLJUHLGU
,GHMDNRMDQLMHRSDVQDXRSHQH]DVOXXMHGDVHQD]LYDLGHMRP
,GHMHL]UDDYDPRLQMHQMHPLQHLQMHQMHPSLVPRPLJRYRURP
,GHMHQLVXOHSWLULRQHVXUH]XOWDWWHNRJUDGD,GHMHSUHREOLNXMXVYLMHWDQH
QMHQDPHKDQLNDSRVWLJQXD
,GHMHVXVUHGVWYR]DSUHREUD]EXVYLMHWDDQHXNUDVLQLWDQLMHXQRVQLMHRG
MHGQHGREUHLGHMH
,GHMHYMHURYDQMDLSRQDDQMDDXWHQWLQLKRVREDXYLMHNHQDLOD]LWLQDRWSRUX
GUXWYXPDNROLNRELOHRSUDYGDQHLUDFLRQDOQHMHURQHXQRVHQHPLUXGREUR
DGDSWLUDQHLULJLGQHXNRHQHVWURJHRVREH
,QIRUPDFLMDXSURL]YRGQRPODQFXRGSUYHLGHMHVYHGRUHDOL]DFLMHXSUDNVLL
GRNRULWHQMDSRVWRMLQHRYLVQRRVWDQMXUDGRYD%H]LGHMHQHELVHPRJORQLWD
UHDOL]LUDWL5D]PMHQDWLKREDYLMHVWLMHGDQDVQDUD]LQLSLVDQLKLFUWDQLK
GRNXPHQDWDRELQRMRXYLMHNSLVDQLKQDSDSLULPDDOLVHVYHYLHNRULVWH
HOHNWURQVNHUD]PMHQHREDYLMHVWL
-DVDPGREUDVSXYDMHUXSLMDPLGHMHLLQLPLKXSRWUHEOMLYLPD9HLQD
PRMLKLGHMDSUYRELWQRMHSULSDGDODGUXJLPOMXGLPDNRMLVHQLVXWUXGLOLGDOMHLK
UD]YLMDWL
.DGMHRYMHN]DOMXEOMHQXQHNXLGHMXYUORJDMHWHNRXYMHULWLXQMH]LQX
QHRVQRYDQRVW
.DNRPRHELWLYHOLNDSURYDOLMDNRMDQXQRRVWDMHL]PHXLGHMHLQMH]LQD
RVWYDUHQMDQHPRHQLWNRRGUHGLWL
.DNRVHJHQHULUDMXLGHMHGUXJRPXSRWUHERPDGDSWDFLMRPPRGLILNDFLMRP
XYHDQMHPVPDQMLYDQMHP]DPMHQRPSUHXUHHQMHPWHSUHRNUHWDQMHP
WUDQVIRUPDFLMRP
0HWRGHWUDHQMDLGHMDUD]UDGLOLVXPQRJLDXWRUL]DYLVQRRSULVWXSXLVNXVWYR
VWXSQMDXUD]XPLMHYDQMDMHGQRPULMHMXSRJOHGXQDVYLMHW$NRPHWRGRORJLMX
.DGDVD]ULMHYULMHPH]DQHNXLGHMXRQGDVHRQDSRMDYOMXMHVYXGD
1LVPRGRUDVOLQRYLPLGHMDPDGDQDPL]PLXQDPQHNHVSR]QDMH]ERJHJD
VHMDYOMDRVMHDMEHVSRPRQRVWLGUXJLVPDWUDMXGDVHLGHMHQDOD]HXVYLPD
QDPDLSUHGVWDYOMDMXPRUDOQHHQHUJLMH
,DNRGMHORYDQMHLGHMHSRLYDQDQMH]LQRPQHVYMHVQRPVDGUDMXDXSLWQRMHGD
DSHOLUDQDRGUHHQHQDJRQVNHVDGUDMHSURL]YRGQMDLGHMDSUHGRGELVYLMHVWL
SULMHVYHJDVHQHSRVUHGQRSUHSOHHVPDWHULMDOQRPGMHODWQRXLPDWHULMDOQLP
RGQRVRPOMXGLMH]LNRPVWYDUQRJLYRWD7DSURL]YRGQMDLGHMDYULMHGLL]D
RVWDODSRGUXMDGXKRYQLKGRVWLJQXDNDRWRVXMH]LNJRYRUXPMHWQRVW
]QDQRVWSROLWLND]DNRQPRUDOUHOLJLMDLJUHLGU
,GHMDNRMDQLMHRSDVQDXRSHQH]DVOXXMHGDVHQD]LYDLGHMRP
,GHMHL]UDDYDPRLQMHQMHPLQHLQMHQMHPSLVPRPLJRYRURP
,GHMHQLVXOHSWLULRQHVXUH]XOWDWWHNRJUDGD,GHMHSUHREOLNXMXVYLMHWDQH
QMHQDPHKDQLNDSRVWLJQXD
,GHMHVXVUHGVWYR]DSUHREUD]EXVYLMHWDDQHXNUDVLQLWDQLMHXQRVQLMHRG
MHGQHGREUHLGHMH
,GHMHYMHURYDQMDLSRQDDQMDDXWHQWLQLKRVREDXYLMHNHQDLOD]LWLQDRWSRUX
GUXWYXPDNROLNRELOHRSUDYGDQHLUDFLRQDOQHMHURQHXQRVHQHPLUXGREUR
DGDSWLUDQHLULJLGQHXNRHQHVWURJHRVREH
,QIRUPDFLMDXSURL]YRGQRPODQFXRGSUYHLGHMHVYHGRUHDOL]DFLMHXSUDNVLL
GRNRULWHQMDSRVWRMLQHRYLVQRRVWDQMXUDGRYD%H]LGHMHQHELVHPRJORQLWD
UHDOL]LUDWL5D]PMHQDWLKREDYLMHVWLMHGDQDVQDUD]LQLSLVDQLKLFUWDQLK
GRNXPHQDWDRELQRMRXYLMHNSLVDQLKQDSDSLULPDDOLVHVYHYLHNRULVWH
HOHNWURQVNHUD]PMHQHREDYLMHVWL
-DVDPGREUDVSXYDMHUXSLMDPLGHMHLLQLPLKXSRWUHEOMLYLPD9HLQD
PRMLKLGHMDSUYRELWQRMHSULSDGDODGUXJLPOMXGLPDNRMLVHQLVXWUXGLOLGDOMHLK
UD]YLMDWL
.DGMHRYMHN]DOMXEOMHQXQHNXLGHMXYUORJDMHWHNRXYMHULWLXQMH]LQX
QHRVQRYDQRVW
.DNRPRHELWLYHOLNDSURYDOLMDNRMDQXQRRVWDMHL]PHXLGHMHLQMH]LQD
RVWYDUHQMDQHPRHQLWNRRGUHGLWL
.DNRVHJHQHULUDMXLGHMHGUXJRPXSRWUHERPDGDSWDFLMRPPRGLILNDFLMRP
XYHDQMHPVPDQMLYDQMHP]DPMHQRPSUHXUHHQMHPWHSUHRNUHWDQMHP
WUDQVIRUPDFLMRP
0HWRGHWUDHQMDLGHMDUD]UDGLOLVXPQRJLDXWRUL]DYLVQRRSULVWXSXLVNXVWYR
VWXSQMDXUD]XPLMHYDQMDMHGQRPULMHMXSRJOHGXQDVYLMHW$NRPHWRGRORJLMX
p,JUDMVHVLGHMDPD
2FMHQMXMLGHMHSUHPDIXQNFLRQDOQRVWLQHSUHPDL]YRUX
VKYDWLPRNDRVNXS]QDQMDGREURHGRLVYDNLSULVWXSNRMLVHPRH
SULPLMHQLWLQDRGUHHQXVUHGLQXDNWLYDQSULVWXSVWYDUDQMHLGHMDSDVLYDQ
SULVWXSSULNXSOMDQMHLSUHX]LPDQMHLGHMDLQWHUQRUD]PDWUDQMHL]YMHWDMD
DQNHWDXSLWDRSLLSR]LYQLQDWMHDMLUD]QLSULMHGOR]LHNVWHUQRVDMPRYL
OLWHUDWXUDSURVSHNWLNRQWDNWLVDNXSFLPDVHPLQDULVDYMHWRYDQMDLGUXJR
0ODGRYMHNQHWUHEDDOLWLWRQHPDPLOLMXQHGDUD]YLMHQHNXLGHMX
5D]PLOMDQMHQHVWRMLPLOLMXQHDUD]PLOMDQMHPVHVWYDUDLGHMD
0QRJHLGHMHXPLUXYHXVDPRPQDVWDMDQMXLQHSUHOD]HVWXSDQMSULYLHQMD
,QNXEDFLMDLSURYMHUDYDQMHPRHVHQDVWDYLWLLXQHNRMGUXJRMRVREL
1LLGHMDQLOMXGVNDHQHUJLMDQLYMHWLQDQHPDMXSURPHWQXYULMHGQRVWDNR]D
QMLPDQHPDSRWUDQMHQDSRVWRMHLPWULQLPXYMHWLPD
1LWDQLMHWDNRYDQR]DGREUXLGHMXQHJRNDGRQDGRHXSUDYRYULMHPH
1LWLMHGQDLGHMDQLMH]DSRGFMHQMLYDQMH
2QRWRNUHDWLYQXOLQRVWRGYDMDRGSURVMHQLKRVREDVXLGHMH,GHMDMHULMH
JUNRJSRGULMHWODLSUHGVWDYOMDPQRJR]QDDQSRMDPPLVDR]DPLVDR
SUHGRGEXSRMDPVKYDDQMH,GHMDMHSURL]YRGOMXGVNHVYLMHVWLLUD]XPDQH
XYLMHNDUD]XPMHVYRMVWYRYLVRNRRUJDQL]LUDQHPDWHULMHVSHFLILQHVWUXNWXUH
LYLKELD
1HPDORJLNHPHWRGH]DQRYHLGHMH6YRMHQD]RUHELKQDMODNHL]UD]LRNDGD
ELKUHNDRGDMHXVYDNRPRWNULXQHUD]XPVNLGLRLOLVWYDUDODNRQDGDKQXH
1HPDORJLQRJSXWDNRMLELGRYHRGRRSLK]DNRQD'RQMLKVHGROD]LVDPR
QDGDKQXHPNRMLVHWHPHOMLQDQHHPXWRMHQDOLNQDUD]XPQXOMXEDYSUHPD
SUHGPHWXVYRMLKLVNXVWDYD7HVQDJHVXQHWRNDRHVWRXOR2QHVXUH]XOWDW
UD]XPVNRJLVNXVWYDLRVMHWOMLYRVWLRVREHNRMD]QDVDNXSOMDWLLVDXYDWLVYRMD
LVNXVWYDWHLKNDVQLMHSRQRYRUDVWXPDLWLHVWRXORMHGDULSDNXWRPHQHPD
QLHJWDMDQVWYHQRJLOLQDWSULURGQRJD1DGDKQXHPHXWLPMRXYLMHNQH
VKYDDPRXSRWSXQRVWL
6YHGRNSRMHGLQDFLJUXSDPRHUMHDYDWLVYRMHLQGLYLGXDOQHLOLNROHNWLYQH
SUREOHPHQDXVWDOMHQQDYLNQXWLVWDQGDUGL]LUDQLLVYDNRPHSR]QDWLQDLQQL
SRMHGLQDFQLJUXSDQHRVMHDMXSRWUHEX]DVWYDUDQMHPWMUHPHHQMHPVYRMH
DGDSWDFLMH$OLRQRJWUHQXWNDNDGDVHSRMHGLQDFLOLJUXSDQDXSUHGMHGQRP
QRYRPVLWXDFLMRPLOLSUREOHPRPNRMLVHQHPRHUD]ULMHLWLQDVWDULQDLQ
RQLVXL]QHQDHQLLL]JXEOMHQL7HNWDGDSRVWDMXVYMHVQLNROLNRMHYDQR
SURQDLQRYLNOMX]DQRYXVLWXDFLMXLWHNWDGDVHRWYDUDMXSUHPDOMXGLPDNRML
PLVOHLSUHGYLDMXSUHPDVWYDUDRFLPDLGHMD
6YHWRGXKRSDDXVHELLOLWRMHSRVUHGDQSUHGPHWRSDDQMDPLOMHQMDLOL
UD]XPD]RYHPLGHMRP
6YHYHOLNHLGHMHSUHWYDUDPRXSRJUHQRVYHSHUYHUWLUDPRNUDQVWYR
MHGQDNRNDRLPDUNVL]DP
VKYDWLPRNDRVNXS]QDQMDGREURHGRLVYDNLSULVWXSNRMLVHPRH
SULPLMHQLWLQDRGUHHQXVUHGLQXDNWLYDQSULVWXSVWYDUDQMHLGHMDSDVLYDQ
SULVWXSSULNXSOMDQMHLSUHX]LPDQMHLGHMDLQWHUQRUD]PDWUDQMHL]YMHWDMD
DQNHWDXSLWDRSLLSR]LYQLQDWMHDMLUD]QLSULMHGOR]LHNVWHUQRVDMPRYL
OLWHUDWXUDSURVSHNWLNRQWDNWLVDNXSFLPDVHPLQDULVDYMHWRYDQMDLGUXJR
0ODGRYMHNQHWUHEDDOLWLWRQHPDPLOLMXQHGDUD]YLMHQHNXLGHMX
5D]PLOMDQMHQHVWRMLPLOLMXQHDUD]PLOMDQMHPVHVWYDUDLGHMD
0QRJHLGHMHXPLUXYHXVDPRPQDVWDMDQMXLQHSUHOD]HVWXSDQMSULYLHQMD
,QNXEDFLMDLSURYMHUDYDQMHPRHVHQDVWDYLWLLXQHNRMGUXJRMRVREL
1LLGHMDQLOMXGVNDHQHUJLMDQLYMHWLQDQHPDMXSURPHWQXYULMHGQRVWDNR]D
QMLPDQHPDSRWUDQMHQDSRVWRMHLPWULQLPXYMHWLPD
1LWDQLMHWDNRYDQR]DGREUXLGHMXQHJRNDGRQDGRHXSUDYRYULMHPH
1LWLMHGQDLGHMDQLMH]DSRGFMHQMLYDQMH
2QRWRNUHDWLYQXOLQRVWRGYDMDRGSURVMHQLKRVREDVXLGHMH,GHMDMHULMH
JUNRJSRGULMHWODLSUHGVWDYOMDPQRJR]QDDQSRMDPPLVDR]DPLVDR
SUHGRGEXSRMDPVKYDDQMH,GHMDMHSURL]YRGOMXGVNHVYLMHVWLLUD]XPDQH
XYLMHNDUD]XPMHVYRMVWYRYLVRNRRUJDQL]LUDQHPDWHULMHVSHFLILQHVWUXNWXUH
LYLKELD
1HPDORJLNHPHWRGH]DQRYHLGHMH6YRMHQD]RUHELKQDMODNHL]UD]LRNDGD
ELKUHNDRGDMHXVYDNRPRWNULXQHUD]XPVNLGLRLOLVWYDUDODNRQDGDKQXH
1HPDORJLQRJSXWDNRMLELGRYHRGRRSLK]DNRQD'RQMLKVHGROD]LVDPR
QDGDKQXHPNRMLVHWHPHOMLQDQHHPXWRMHQDOLNQDUD]XPQXOMXEDYSUHPD
SUHGPHWXVYRMLKLVNXVWDYD7HVQDJHVXQHWRNDRHVWRXOR2QHVXUH]XOWDW
UD]XPVNRJLVNXVWYDLRVMHWOMLYRVWLRVREHNRMD]QDVDNXSOMDWLLVDXYDWLVYRMD
LVNXVWYDWHLKNDVQLMHSRQRYRUDVWXPDLWLHVWRXORMHGDULSDNXWRPHQHPD
QLHJWDMDQVWYHQRJLOLQDWSULURGQRJD1DGDKQXHPHXWLPMRXYLMHNQH
VKYDDPRXSRWSXQRVWL
6YHGRNSRMHGLQDFLJUXSDPRHUMHDYDWLVYRMHLQGLYLGXDOQHLOLNROHNWLYQH
SUREOHPHQDXVWDOMHQQDYLNQXWLVWDQGDUGL]LUDQLLVYDNRPHSR]QDWLQDLQQL
SRMHGLQDFQLJUXSDQHRVMHDMXSRWUHEX]DVWYDUDQMHPWMUHPHHQMHPVYRMH
DGDSWDFLMH$OLRQRJWUHQXWNDNDGDVHSRMHGLQDFLOLJUXSDQDXSUHGMHGQRP
QRYRPVLWXDFLMRPLOLSUREOHPRPNRMLVHQHPRHUD]ULMHLWLQDVWDULQDLQ
RQLVXL]QHQDHQLLL]JXEOMHQL7HNWDGDSRVWDMXVYMHVQLNROLNRMHYDQR
SURQDLQRYLNOMX]DQRYXVLWXDFLMXLWHNWDGDVHRWYDUDMXSUHPDOMXGLPDNRML
PLVOHLSUHGYLDMXSUHPDVWYDUDRFLPDLGHMD
6YHWRGXKRSDDXVHELLOLWRMHSRVUHGDQSUHGPHWRSDDQMDPLOMHQMDLOL
UD]XPD]RYHPLGHMRP
6YHYHOLNHLGHMHSUHWYDUDPRXSRJUHQRVYHSHUYHUWLUDPRNUDQVWYR
MHGQDNRNDRLPDUNVL]DP
VKYDWLPRNDRVNXS]QDQMDGREURHGRLVYDNLSULVWXSNRMLVHPRH
SULPLMHQLWLQDRGUHHQXVUHGLQXDNWLYDQSULVWXSVWYDUDQMHLGHMDSDVLYDQ
SULVWXSSULNXSOMDQMHLSUHX]LPDQMHLGHMDLQWHUQRUD]PDWUDQMHL]YMHWDMD
DQNHWDXSLWDRSLLSR]LYQLQDWMHDMLUD]QLSULMHGOR]LHNVWHUQRVDMPRYL
OLWHUDWXUDSURVSHNWLNRQWDNWLVDNXSFLPDVHPLQDULVDYMHWRYDQMDLGUXJR
0ODGRYMHNQHWUHEDDOLWLWRQHPDPLOLMXQHGDUD]YLMHQHNXLGHMX
5D]PLOMDQMHQHVWRMLPLOLMXQHDUD]PLOMDQMHPVHVWYDUDLGHMD
0QRJHLGHMHXPLUXYHXVDPRPQDVWDMDQMXLQHSUHOD]HVWXSDQMSULYLHQMD
,QNXEDFLMDLSURYMHUDYDQMHPRHVHQDVWDYLWLLXQHNRMGUXJRMRVREL
1LLGHMDQLOMXGVNDHQHUJLMDQLYMHWLQDQHPDMXSURPHWQXYULMHGQRVWDNR]D
QMLPDQHPDSRWUDQMHQDSRVWRMHLPWULQLPXYMHWLPD
1LWDQLMHWDNRYDQR]DGREUXLGHMXQHJRNDGRQDGRHXSUDYRYULMHPH
1LWLMHGQDLGHMDQLMH]DSRGFMHQMLYDQMH
2QRWRNUHDWLYQXOLQRVWRGYDMDRGSURVMHQLKRVREDVXLGHMH,GHMDMHULMH
JUNRJSRGULMHWODLSUHGVWDYOMDPQRJR]QDDQSRMDPPLVDR]DPLVDR
SUHGRGEXSRMDPVKYDDQMH,GHMDMHSURL]YRGOMXGVNHVYLMHVWLLUD]XPDQH
XYLMHNDUD]XPMHVYRMVWYRYLVRNRRUJDQL]LUDQHPDWHULMHVSHFLILQHVWUXNWXUH
LYLKELD
1HPDORJLNHPHWRGH]DQRYHLGHMH6YRMHQD]RUHELKQDMODNHL]UD]LRNDGD
ELKUHNDRGDMHXVYDNRPRWNULXQHUD]XPVNLGLRLOLVWYDUDODNRQDGDKQXH
1HPDORJLQRJSXWDNRMLELGRYHRGRRSLK]DNRQD'RQMLKVHGROD]LVDPR
QDGDKQXHPNRMLVHWHPHOMLQDQHHPXWRMHQDOLNQDUD]XPQXOMXEDYSUHPD
SUHGPHWXVYRMLKLVNXVWDYD7HVQDJHVXQHWRNDRHVWRXOR2QHVXUH]XOWDW
UD]XPVNRJLVNXVWYDLRVMHWOMLYRVWLRVREHNRMD]QDVDNXSOMDWLLVDXYDWLVYRMD
LVNXVWYDWHLKNDVQLMHSRQRYRUDVWXPDLWLHVWRXORMHGDULSDNXWRPHQHPD
QLHJWDMDQVWYHQRJLOLQDWSULURGQRJD1DGDKQXHPHXWLPMRXYLMHNQH
VKYDDPRXSRWSXQRVWL
6YHGRNSRMHGLQDFLJUXSDPRHUMHDYDWLVYRMHLQGLYLGXDOQHLOLNROHNWLYQH
SUREOHPHQDXVWDOMHQQDYLNQXWLVWDQGDUGL]LUDQLLVYDNRPHSR]QDWLQDLQQL
SRMHGLQDFQLJUXSDQHRVMHDMXSRWUHEX]DVWYDUDQMHPWMUHPHHQMHPVYRMH
DGDSWDFLMH$OLRQRJWUHQXWNDNDGDVHSRMHGLQDFLOLJUXSDQDXSUHGMHGQRP
QRYRPVLWXDFLMRPLOLSUREOHPRPNRMLVHQHPRHUD]ULMHLWLQDVWDULQDLQ
RQLVXL]QHQDHQLLL]JXEOMHQL7HNWDGDSRVWDMXVYMHVQLNROLNRMHYDQR
SURQDLQRYLNOMX]DQRYXVLWXDFLMXLWHNWDGDVHRWYDUDMXSUHPDOMXGLPDNRML
PLVOHLSUHGYLDMXSUHPDVWYDUDRFLPDLGHMD
6YHWRGXKRSDDXVHELLOLWRMHSRVUHGDQSUHGPHWRSDDQMDPLOMHQMDLOL
UD]XPD]RYHPLGHMRP
6YHYHOLNHLGHMHSUHWYDUDPRXSRJUHQRVYHSHUYHUWLUDPRNUDQVWYR
MHGQDNRNDRLPDUNVL]DP
VKYDWLPRNDRVNXS]QDQMDGREURHGRLVYDNLSULVWXSNRMLVHPRH
SULPLMHQLWLQDRGUHHQXVUHGLQXDNWLYDQSULVWXSVWYDUDQMHLGHMDSDVLYDQ
SULVWXSSULNXSOMDQMHLSUHX]LPDQMHLGHMDLQWHUQRUD]PDWUDQMHL]YMHWDMD
DQNHWDXSLWDRSLLSR]LYQLQDWMHDMLUD]QLSULMHGOR]LHNVWHUQRVDMPRYL
OLWHUDWXUDSURVSHNWLNRQWDNWLVDNXSFLPDVHPLQDULVDYMHWRYDQMDLGUXJR
0ODGRYMHNQHWUHEDDOLWLWRQHPDPLOLMXQHGDUD]YLMHQHNXLGHMX
5D]PLOMDQMHQHVWRMLPLOLMXQHDUD]PLOMDQMHPVHVWYDUDLGHMD
0QRJHLGHMHXPLUXYHXVDPRPQDVWDMDQMXLQHSUHOD]HVWXSDQMSULYLHQMD
,QNXEDFLMDLSURYMHUDYDQMHPRHVHQDVWDYLWLLXQHNRMGUXJRMRVREL
1LLGHMDQLOMXGVNDHQHUJLMDQLYMHWLQDQHPDMXSURPHWQXYULMHGQRVWDNR]D
QMLPDQHPDSRWUDQMHQDSRVWRMHLPWULQLPXYMHWLPD
1LWDQLMHWDNRYDQR]DGREUXLGHMXQHJRNDGRQDGRHXSUDYRYULMHPH
1LWLMHGQDLGHMDQLMH]DSRGFMHQMLYDQMH
2QRWRNUHDWLYQXOLQRVWRGYDMDRGSURVMHQLKRVREDVXLGHMH,GHMDMHULMH
JUNRJSRGULMHWODLSUHGVWDYOMDPQRJR]QDDQSRMDPPLVDR]DPLVDR
SUHGRGEXSRMDPVKYDDQMH,GHMDMHSURL]YRGOMXGVNHVYLMHVWLLUD]XPDQH
XYLMHNDUD]XPMHVYRMVWYRYLVRNRRUJDQL]LUDQHPDWHULMHVSHFLILQHVWUXNWXUH
LYLKELD
1HPDORJLNHPHWRGH]DQRYHLGHMH6YRMHQD]RUHELKQDMODNHL]UD]LRNDGD
ELKUHNDRGDMHXVYDNRPRWNULXQHUD]XPVNLGLRLOLVWYDUDODNRQDGDKQXH
1HPDORJLQRJSXWDNRMLELGRYHRGRRSLK]DNRQD'RQMLKVHGROD]LVDPR
QDGDKQXHPNRMLVHWHPHOMLQDQHHPXWRMHQDOLNQDUD]XPQXOMXEDYSUHPD
SUHGPHWXVYRMLKLVNXVWDYD7HVQDJHVXQHWRNDRHVWRXOR2QHVXUH]XOWDW
UD]XPVNRJLVNXVWYDLRVMHWOMLYRVWLRVREHNRMD]QDVDNXSOMDWLLVDXYDWLVYRMD
LVNXVWYDWHLKNDVQLMHSRQRYRUDVWXPDLWLHVWRXORMHGDULSDNXWRPHQHPD
QLHJWDMDQVWYHQRJLOLQDWSULURGQRJD1DGDKQXHPHXWLPMRXYLMHNQH
VKYDDPRXSRWSXQRVWL
6YHGRNSRMHGLQDFLJUXSDPRHUMHDYDWLVYRMHLQGLYLGXDOQHLOLNROHNWLYQH
SUREOHPHQDXVWDOMHQQDYLNQXWLVWDQGDUGL]LUDQLLVYDNRPHSR]QDWLQDLQQL
SRMHGLQDFQLJUXSDQHRVMHDMXSRWUHEX]DVWYDUDQMHPWMUHPHHQMHPVYRMH
DGDSWDFLMH$OLRQRJWUHQXWNDNDGDVHSRMHGLQDFLOLJUXSDQDXSUHGMHGQRP
QRYRPVLWXDFLMRPLOLSUREOHPRPNRMLVHQHPRHUD]ULMHLWLQDVWDULQDLQ
RQLVXL]QHQDHQLLL]JXEOMHQL7HNWDGDSRVWDMXVYMHVQLNROLNRMHYDQR
SURQDLQRYLNOMX]DQRYXVLWXDFLMXLWHNWDGDVHRWYDUDMXSUHPDOMXGLPDNRML
PLVOHLSUHGYLDMXSUHPDVWYDUDRFLPDLGHMD
6YHWRGXKRSDDXVHELLOLWRMHSRVUHGDQSUHGPHWRSDDQMDPLOMHQMDLOL
UD]XPD]RYHPLGHMRP
6YHYHOLNHLGHMHSUHWYDUDPRXSRJUHQRVYHSHUYHUWLUDPRNUDQVWYR
MHGQDNRNDRLPDUNVL]DP
p3RWXMLVNXVQHDOL,VNXVWYRMHWROLNRSRGVYMHVQRWDNRGDL]JOHGD
JRWRYRQDJRQVNR.DGDVSR]QDNDNRELWUHEDORSRVWXSLWLYHVL]DDR
,QWHOLJHQFLMDMHRQRVYRMVWYRGXKDSRPRXNRMHJDNRQDQRVKYDDPRGDMH
VYHQHVKYDWOMLYR
,QWHOLJHQWQDQHSULMDWHOMVNDOMXEDYSROD]LRGWRJDGDVHPLUPRHRXYDWLVDPR
]DMHGQRVQHSULMDWHOMHP
p,QWHOLJHQFLMDMHVSRVREQRVWGDVHSULKYDWLVYRMDRNROLQD
3RVWRMHHWLULSVLKLNHGMHODWQRVWLPLOMHQMHRVMHDMRVMHWLQDGDKQXHNRML
VXQD]RQLXVYLPOMXGLPDQDUD]LQLVYLMHVWLSUHGVYMHVWLLSRGVYLMHVWL
8LVWLQXPRWLYLUDVDPRRQDLQVSLUDFLMDWRSROD]LRGSRGX]HWQLNDNRMLVDPD
VHEHLWRYHLGLRRQLKNRMLGMHOXMX]DMHGQRVQMLPHLGHQWLILFLUDVDVPLVORPL
FLOMHPRQRJDWR]DMHGQRSRGX]LPDMX
x DNLYLGRYLWRVW
x L]YDQUHGQHVLQWHWLNHXVWURMHQRVWL
x ODNRVDJOHGDYDQMHFMHOLQH
UHEDQDUDYQRUD]OLNRYDWLLQMHQLFHRGLGHMH
7
9HOLNDVHQDNDQDGRLPDXSRHWNXNDROXGRVW
pRYMHNVHQHPRHUD]YLMDWLDNRVDPQHPDLQLFLMDWLYXGMHORYDQMD
5DVSRQOMXGVNHLQLFLMDWLYHGDQDVSRVWDMHRSDVDQNRQNXUHQWVXVWDYXPRLSD
QLMHXGQRGDVHVYDNLSRNXDMVDPRRUJDQL]LUDQMDRJUDQLDYDVXYLQLPL
NRPSOLFLUDQLPSURSLVLPDL]DNRQLPD
6PUW]DNUHDWLYQRVWXQXWDUQHNHWYUWNHMHVWDYUXNRYRGLRFDNRMLVYDNRMQRYRM
]DPLVOLDSULRULNDHQHLWDNRJXLLQLFLMDWLYXYHX]DHWNX
=DEXGXHRGUDVORLRGJRYRUQRELHSLWDQMHUD]YLMDQMDLQLFLMDWLYHMHQHRELQR
YDQRMHUSRMDPLQLFLMDWLYHSUHGVWDYOMDVORERGQRGHPRNUDWVNRL]MDQMDYDQMH
RVYLPDNWXDOQLPSLWDQMLPDSRVHELFHGUXWYHQRSROLWLNLPLJRVSRGDUVNLP
SUREOHPLPD6WDOQRGMHWHWXJRYRUHQMHQHMHGDQMHRGREOLNDJXHQMD
LQLFLMDWLYH
p'RLNQDPDVLLQDQDVL]DSRVMHGQL6YHWD,QVSLUDFLMR
1DGDKQXHVHVDVWRMLXWRPHGDRYMHNVMHGQH]DUDGQLVWROVYDNLGDQXLVWR
YULMHPH
,QVSLUDFLMDMHNDRERDQVNDPX]DQDGDKQXD1HMDVQLVXSXWRYLQMHQRJ
QDVWDMDQMD
1DGDKQXHQRVL
x GR]XSRMDDQHMDVQRHLRWULQHRSDDQMD
x GR]XSRMDDQHMDVQRHLRWULQHRSDDQMD
1DGDKQXHQRVL
x ODNRVDJOHGDYDQMHFMHOLQH
7UHEDQDUDYQRUD]OLNRYDWLLQMHQLFHRGLGHMH
9HOLNDVHQDNDQDGRLPDXSRHWNXNDROXGRVW
pRYMHNVHQHPRHUD]YLMDWLDNRVDPQHPDLQLFLMDWLYXGMHORYDQMD
5DVSRQOMXGVNHLQLFLMDWLYHGDQDVSRVWDMHRSDVDQNRQNXUHQWVXVWDYXPRLSD
QLMHXGQRGDVHVYDNLSRNXDMVDPRRUJDQL]LUDQMDRJUDQLDYDVXYLQLPL
NRPSOLFLUDQLPSURSLVLPDL]DNRQLPD
6PUW]DNUHDWLYQRVWXQXWDUQHNHWYUWNHMHVWDYUXNRYRGLRFDNRMLVYDNRMQRYRM
]DPLVOLDSULRULNDHQHLWDNRJXLLQLFLMDWLYXYHX]DHWNX
=DEXGXHRGUDVORLRGJRYRUQRELHSLWDQMHUD]YLMDQMDLQLFLMDWLYHMHQHRELQR
YDQRMHUSRMDPLQLFLMDWLYHSUHGVWDYOMDVORERGQRGHPRNUDWVNRL]MDQMDYDQMH
RVYLPDNWXDOQLPSLWDQMLPDSRVHELFHGUXWYHQRSROLWLNLPLJRVSRGDUVNLP
SUREOHPLPD6WDOQRGMHWHWXJRYRUHQMHQHMHGDQMHRGREOLNDJXHQMD
LQLFLMDWLYH
p'RLNQDPDVLLQDQDVL]DSRVMHGQL6YHWD,QVSLUDFLMR
1DGDKQXHVHVDVWRMLXWRPHGDRYMHNVMHGQH]DUDGQLVWROVYDNLGDQXLVWR
YULMHPH
,QVSLUDFLMDMHNDRERDQVNDPX]DQDGDKQXD1HMDVQLVXSXWRYLQMHQRJ
QDVWDMDQMD
x L]YDQUHGQHVLQWHWLNHXVWURMHQRVWL
x DNLYLGRYLWRVW
8LVWLQXPRWLYLUDVDPRRQDLQVSLUDFLMDWRSROD]LRGSRGX]HWQLNDNRMLVDPD
VHEHLWRYHLGLRRQLKNRMLGMHOXMX]DMHGQRVQMLPHLGHQWLILFLUDVDVPLVORPL
FLOMHPRQRJDWR]DMHGQRSRGX]LPDMX
3RVWRMHHWLULSVLKLNHGMHODWQRVWLPLOMHQMHRVMHDMRVMHWLQDGDKQXHNRML
VXQD]RQLXVYLPOMXGLPDQDUD]LQLVYLMHVWLSUHGVYMHVWLLSRGVYLMHVWL
p,QWHOLJHQFLMDMHVSRVREQRVWGDVHSULKYDWLVYRMDRNROLQD
,QWHOLJHQWQDQHSULMDWHOMVNDOMXEDYSROD]LRGWRJDGDVHPLUPRHRXYDWLVDPR
]DMHGQRVQHSULMDWHOMHP
,QWHOLJHQFLMDMHRQRVYRMVWYRGXKDSRPRXNRMHJDNRQDQRVKYDDPRGDMH
VYHQHVKYDWOMLYR
p3RWXMLVNXVQHDOL,VNXVWYRMHWROLNRSRGVYMHVQRWDNRGDL]JOHGD
JRWRYRQDJRQVNR.DGDVSR]QDNDNRELWUHEDORSRVWXSLWLYHVL]DDR
p3RWXMLVNXVQHDOL,VNXVWYRMHWROLNRSRGVYMHVQRWDNRGDL]JOHGD
JRWRYRQDJRQVNR.DGDVSR]QDNDNRELWUHEDORSRVWXSLWLYHVL]DDR
,QWHOLJHQFLMDMHRQRVYRMVWYRGXKDSRPRXNRMHJDNRQDQRVKYDDPRGDMH
VYHQHVKYDWOMLYR
,QWHOLJHQWQDQHSULMDWHOMVNDOMXEDYSROD]LRGWRJDGDVHPLUPRHRXYDWLVDPR
]DMHGQRVQHSULMDWHOMHP
p,QWHOLJHQFLMDMHVSRVREQRVWGDVHSULKYDWLVYRMDRNROLQD
3RVWRMHHWLULSVLKLNHGMHODWQRVWLPLOMHQMHRVMHDMRVMHWLQDGDKQXHNRML
VXQD]RQLXVYLPOMXGLPDQDUD]LQLVYLMHVWLSUHGVYMHVWLLSRGVYLMHVWL
8LVWLQXPRWLYLUDVDPRRQDLQVSLUDFLMDWRSROD]LRGSRGX]HWQLNDNRMLVDPD
VHEHLWRYHLGLRRQLKNRMLGMHOXMX]DMHGQRVQMLPHLGHQWLILFLUDVDVPLVORPL
FLOMHPRQRJDWR]DMHGQRSRGX]LPDMX
x DNLYLGRYLWRVW
x L]YDQUHGQHVLQWHWLNHXVWURMHQRVWL
x ODNRVDJOHGDYDQMHFMHOLQH
7UHEDQDUDYQRUD]OLNRYDWLLQMHQLFHRGLGHMH
HOLNDVHQDNDQDGRLPDXSRHWNXNDROXGRVW
9
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6SRVREQRVWMDVQRJL]UDDYDQMDSUHGXYMHWMH]DYUHQMHXWMHFDMDQDGUXJH
7UVLPVHGDEXGHPNUDWDNDSRVWDMHPQHMDVDQ
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6YHELWUHEDORXLQLWLWRMHPRJXHMHGQRVWDYQLMHDOLVHQHVPLMH
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$NRL]JOHGDODNRIUNDMH$NRVHLQLGDMHIUNDRQGDMHYUDNLQHPRJXH
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0DWDMHRQDXPMHWQRVWNRMDPLVOLPDGDMHWLMHOR0DWDMHRQRVWYDUDODNRX
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0DWDWMHLOMXGHUDGLRQRJDWRQHPRJXELWLDKXPRUUDGLRQRJDWR]DLVWD
MHVX
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NRULWHQMHVOLNDNDRVUHGVWYR]DWRYDQMHDWRVXLGDQDV0RGDMHWR
XNRULMHQMHQRXVXPQMLGDMHPDWDLVNOMXLYRERMHSUDYRLGDELNRGRYMHND
SRWDNODRSDVQXRKRORVWGXKD,]DVYHJDVHQDOD]LRXVWYDULVWUDKSUHG
QDYRGQLPRSDVQRVWLPDPDWRYLWLKLVWYDUDODNLKQHXPMHUHQRVWL
2QRWRMHVDGDGRND]DQRELORMHMHGQRP]DPLOMHQR
3RPRXPDWHGRSLUHVHGDOHNRSUHNRGRVHJDYODVWLWLKXOD
3ULURGDMHPRQVWUXR]QRQHSUDYHGQD1HSRVWRML]DPMHQD]DWDOHQW0DUOMLYRVW
LNUHSRVWQLWDQHNRULVWH
6DPRPDWRYLWDRVRED]QDGDVXLGHMHPHQWDOQHHQHUJLMH
DWDMHRVQRYQLNUHDWLYQLHOHPHQWX]QDQRVWLLXPMHWQRVWLPDWDMH
0
XNRULMHQMHQDXVDPRPQDHPPLOMHQMX6YHGRNSUREOHPGUXWYHQH
UHNRQVWUXNFLMHQHSRVWDQHSUHRNXSDFLMDSDPDNDULGMHORPLQDQDMEROMLK
XPRYD]QDQRVWLLWHKQLNHPDWLQHHXVSMHWLVDJOHGDWLQRYHLUHDOQH
DOWHUQDWLYH6UHWQLNQLNDGQHPDWDPDWDVDPRRQDMNRMLQLMH]DGRYROMDQ
6YDNDL]PLOMRWLQDLPDL]YMHVQXYULMHGQRVW]DGLMHWHNRMHMXMHL]PLVOLOR
)DQWD]LMRPGLMHWHSUHYRGL]DPUHQRVWLVYLMHWDRGUDVOLKXL]UD]HNRMHUD]XPLMH
8VYLMHWXXNRMHPVXRGUDVOLGRPDLGMHFDVXWXLQFLWHLPDMXSRVYXGDNULYH
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ELQDXLOLVYHLELOLSULKYDHQL'DELVHPRJOLXKYDWLWLXNRWDFVQRYLP
LVNXHQMLPDHVWRPRUDMXVHELWXPDLWLLYRWQDQDLQNRMLLPMHUD]XPOMLY
6YDNLYHOLNLQDSUHGDNX]QDQRVWLSRWMHHRGQRYHVPMHORVWLLPDJLQDFLMH
o/RHPHWRGHLQHGDLGREUHNQMLJHLGREULXLWHOMLSRVWDMXEHVNRULVQL
QDSDGQDVLOMHQHQDVLOMHRNUXWQRVWRWNULH
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p.ORQLVHGHVWUXNWLYQLKRVRED3RGWLPSRMPRPSRGUD]XPLMHYDPR
QHSURGXNWLYQHLQHVWYDUDODNHLVWHULOQHRVREHNRMHLYHVDPR]DVYRMH
p.ORQLVHGHVWUXNWLYQLKRVRED3RGWLPSRMPRPSRGUD]XPLMHYDPR
QHSURGXNWLYQHLQHVWYDUDODNHLVWHULOQHRVREHNRMHLYHVDPR]DVYRMH
o3URPLOMHQLSODQQDSDGDSUHGYLDLPRJXQRVWSRYODHQMD
QDSDGQDVLOMHQHQDVLOMHRNUXWQRVWRWNULH
o/RHPHWRGHLQHGDLGREUHNQMLJHLGREULXLWHOMLSRVWDMXEHVNRULVQL
6YDNLYHOLNLQDSUHGDNX]QDQRVWLSRWMHHRGQRYHVPMHORVWLLPDJLQDFLMH
6YDNDL]PLOMRWLQDLPDL]YMHVQXYULMHGQRVW]DGLMHWHNRMHMXMHL]PLVOLOR
)DQWD]LMRPGLMHWHSUHYRGL]DPUHQRVWLVYLMHWDRGUDVOLKXL]UD]HNRMHUD]XPLMH
8VYLMHWXXNRMHPVXRGUDVOLGRPDLGMHFDVXWXLQFLWHLPDMXSRVYXGDNULYH
SUHGRGEHRGMHORYDQMXVYRMHRNROLQH%RMHVHVWYDULNRMHQHSR]QDMXDUDGL
ELQDXLOLVYHLELOLSULKYDHQL'DELVHPRJOLXKYDWLWLXNRWDFVQRYLP
LVNXHQMLPDHVWRPRUDMXVHELWXPDLWLLYRWQDQDLQNRMLLPMHUD]XPOMLY
0DWDMHRVQRYQLNUHDWLYQLHOHPHQWX]QDQRVWLLXPMHWQRVWLPDWDMH
XNRULMHQMHQDXVDPRPQDHPPLOMHQMX6YHGRNSUREOHPGUXWYHQH
UHNRQVWUXNFLMHQHSRVWDQHSUHRNXSDFLMDSDPDNDULGMHORPLQDQDMEROMLK
XPRYD]QDQRVWLLWHKQLNHPDWLQHHXVSMHWLVDJOHGDWLQRYHLUHDOQH
DOWHUQDWLYH6UHWQLNQLNDGQHPDWDPDWDVDPRRQDMNRMLQLMH]DGRYROMDQ
6DPRPDWRYLWDRVRED]QDGDVXLGHMHPHQWDOQHHQHUJLMH
,PDWLPDWXQH]QDLQHWRL]PLOMDWLWR]QDLGDPDUH]DVWYDUL
0DWDMHQHWRWRQHNLOMXGLQHPRJXQL]DPLVOLWL
0DWDMHRQDXPMHWQRVWNRMDPLVOLPDGDMHWLMHOR0DWDMHRQRVWYDUDODNRX
RYMHNXRQRRELOMHNRMHLQLOMHSRWXLYRWD
0DWDMHXJRGQLMDRGVWYDUQRVWL
0DWDWMHLOMXGHUDGLRQRJDWRQHPRJXELWLDKXPRUUDGLRQRJDWR]DLVWD
MHVX
0DWRPVHGRSLUHGDOHNRSUHNRGRVHJDYODVWLWLKXODLX]GLHGRRQRJ
YLGRNUXJDJGMHQLWDOMXGVNRQHPRHELWLWXH
1HNHVXUHOLJLMHPQRJRR]ELOMQLMHSRYH]DOHPDWXVJULMHKRPL]DEUDQLOH
NRULWHQMHVOLNDNDRVUHGVWYR]DWRYDQMHDWRVXLGDQDV0RGDMHWR
XNRULMHQMHQRXVXPQMLGDMHPDWDLVNOMXLYRERMHSUDYRLGDELNRGRYMHND
SRWDNODRSDVQXRKRORVWGXKD,]DVYHJDVHQDOD]LRXVWYDULVWUDKSUHG
QDYRGQLPRSDVQRVWLPDPDWRYLWLKLVWYDUDODNLKQHXPMHUHQRVWL
2QRWRMHVDGDGRND]DQRELORMHMHGQRP]DPLOMHQR
3RPRXPDWHGRSLUHVHGDOHNRSUHNRGRVHJDYODVWLWLKXOD
3ULURGDMHPRQVWUXR]QRQHSUDYHGQD1HSRVWRML]DPMHQD]DWDOHQW0DUOMLYRVW
LNUHSRVWQLWDQHNRULVWH
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0DWDMHQHWRWRQHNLOMXGLQHPRJXQL]DPLVOLWL
0DWDMHRQDXPMHWQRVWNRMDPLVOLPDGDMHWLMHOR0DWDMHRQRVWYDUDODNRX
RYMHNXRQRRELOMHNRMHLQLOMHSRWXLYRWD
0DWDMHXJRGQLMDRGVWYDUQRVWL
0DWDWMHLOMXGHUDGLRQRJDWRQHPRJXELWLDKXPRUUDGLRQRJDWR]DLVWD
MHVX
0DWRPVHGRSLUHGDOHNRSUHNRGRVHJDYODVWLWLKXODLX]GLHGRRQRJ
YLGRNUXJDJGMHQLWDOMXGVNRQHPRHELWLWXH
1HNHVXUHOLJLMHPQRJRR]ELOMQLMHSRYH]DOHPDWXVJULMHKRPL]DEUDQLOH
NRULWHQMHVOLNDNDRVUHGVWYR]DWRYDQMHDWRVXLGDQDV0RGDMHWR
XNRULMHQMHQRXVXPQMLGDMHPDWDLVNOMXLYRERMHSUDYRLGDELNRGRYMHND
SRWDNODRSDVQXRKRORVWGXKD,]DVYHJDVHQDOD]LRXVWYDULVWUDKSUHG
QDYRGQLPRSDVQRVWLPDPDWRYLWLKLVWYDUDODNLKQHXPMHUHQRVWL
2QRWRMHVDGDGRND]DQRELORMHMHGQRP]DPLOMHQR
3RPRXPDWHGRSLUHVHGDOHNRSUHNRGRVHJDYODVWLWLKXOD
3ULURGDMHPRQVWUXR]QRQHSUDYHGQD1HSRVWRML]DPMHQD]DWDOHQW0DUOMLYRVW
LNUHSRVWQLWDQHNRULVWH
6DPRPDWRYLWDRVRED]QDGDVXLGHMHPHQWDOQHHQHUJLMH
DWDMHRVQRYQLNUHDWLYQLHOHPHQWX]QDQRVWLLXPMHWQRVWLPDWDMH
0
XNRULMHQMHQDXVDPRPQDHPPLOMHQMX6YHGRNSUREOHPGUXWYHQH
UHNRQVWUXNFLMHQHSRVWDQHSUHRNXSDFLMDSDPDNDULGMHORPLQDQDMEROMLK
XPRYD]QDQRVWLLWHKQLNHPDWLQHHXVSMHWLVDJOHGDWLQRYHLUHDOQH
DOWHUQDWLYH6UHWQLNQLNDGQHPDWDPDWDVDPRRQDMNRMLQLMH]DGRYROMDQ
6YDNDL]PLOMRWLQDLPDL]YMHVQXYULMHGQRVW]DGLMHWHNRMHMXMHL]PLVOLOR
)DQWD]LMRPGLMHWHSUHYRGL]DPUHQRVWLVYLMHWDRGUDVOLKXL]UD]HNRMHUD]XPLMH
8VYLMHWXXNRMHPVXRGUDVOLGRPDLGMHFDVXWXLQFLWHLPDMXSRVYXGDNULYH
SUHGRGEHRGMHORYDQMXVYRMHRNROLQH%RMHVHVWYDULNRMHQHSR]QDMXDUDGL
ELQDXLOLVYHLELOLSULKYDHQL'DELVHPRJOLXKYDWLWLXNRWDFVQRYLP
LVNXHQMLPDHVWRPRUDMXVHELWXPDLWLLYRWQDQDLQNRMLLPMHUD]XPOMLY
6YDNLYHOLNLQDSUHGDNX]QDQRVWLSRWMHHRGQRYHVPMHORVWLLPDJLQDFLMH
o/RHPHWRGHLQHGDLGREUHNQMLJHLGREULXLWHOMLSRVWDMXEHVNRULVQL
QDSDGQDVLOMHQHQDVLOMHRNUXWQRVWRWNULH
o3URPLOMHQLSODQQDSDGDSUHGYLDLPRJXQRVWSRYODHQMD
p.ORQLVHGHVWUXNWLYQLKRVRED3RGWLPSRMPRPSRGUD]XPLMHYDPR
QHSURGXNWLYQHLQHVWYDUDODNHLVWHULOQHRVREHNRMHLYHVDPR]DVYRMH
p.ORQLVHGHVWUXNWLYQLKRVRED3RGWLPSRMPRPSRGUD]XPLMHYDPR
QHSURGXNWLYQHLQHVWYDUDODNHLVWHULOQHRVREHNRMHLYHVDPR]DVYRMH
o3URPLOMHQLSODQQDSDGDSUHGYLDLPRJXQRVWSRYODHQMD
QDSDGQDVLOMHQHQDVLOMHRNUXWQRVWRWNULH
o/RHPHWRGHLQHGDLGREUHNQMLJHLGREULXLWHOMLSRVWDMXEHVNRULVQL
6YDNLYHOLNLQDSUHGDNX]QDQRVWLSRWMHHRGQRYHVPMHORVWLLPDJLQDFLMH
6YDNDL]PLOMRWLQDLPDL]YMHVQXYULMHGQRVW]DGLMHWHNRMHMXMHL]PLVOLOR
)DQWD]LMRPGLMHWHSUHYRGL]DPUHQRVWLVYLMHWDRGUDVOLKXL]UD]HNRMHUD]XPLMH
8VYLMHWXXNRMHPVXRGUDVOLGRPDLGMHFDVXWXLQFLWHLPDMXSRVYXGDNULYH
SUHGRGEHRGMHORYDQMXVYRMHRNROLQH%RMHVHVWYDULNRMHQHSR]QDMXDUDGL
ELQDXLOLVYHLELOLSULKYDHQL'DELVHPRJOLXKYDWLWLXNRWDFVQRYLP
LVNXHQMLPDHVWRPRUDMXVHELWXPDLWLLYRWQDQDLQNRMLLPMHUD]XPOMLY
0DWDMHRVQRYQLNUHDWLYQLHOHPHQWX]QDQRVWLLXPMHWQRVWLPDWDMH
XNRULMHQMHQDXVDPRPQDHPPLOMHQMX6YHGRNSUREOHPGUXWYHQH
UHNRQVWUXNFLMHQHSRVWDQHSUHRNXSDFLMDSDPDNDULGMHORPLQDQDMEROMLK
XPRYD]QDQRVWLLWHKQLNHPDWLQHHXVSMHWLVDJOHGDWLQRYHLUHDOQH
DOWHUQDWLYH6UHWQLNQLNDGQHPDWDPDWDVDPRRQDMNRMLQLMH]DGRYROMDQ
6DPRPDWRYLWDRVRED]QDGDVXLGHMHPHQWDOQHHQHUJLMH
,PDWLPDWXQH]QDLQHWRL]PLOMDWLWR]QDLGDPDUH]DVWYDUL
0DWDMHQHWRWRQHNLOMXGLQHPRJXQL]DPLVOLWL
0DWDMHRQDXPMHWQRVWNRMDPLVOLPDGDMHWLMHOR0DWDMHRQRVWYDUDODNRX
RYMHNXRQRRELOMHNRMHLQLOMHSRWXLYRWD
0DWDMHXJRGQLMDRGVWYDUQRVWL
0DWDWMHLOMXGHUDGLRQRJDWRQHPRJXELWLDKXPRUUDGLRQRJDWR]DLVWD
MHVX
0DWRPVHGRSLUHGDOHNRSUHNRGRVHJDYODVWLWLKXODLX]GLHGRRQRJ
YLGRNUXJDJGMHQLWDOMXGVNRQHPRHELWLWXH
1HNHVXUHOLJLMHPQRJRR]ELOMQLMHSRYH]DOHPDWXVJULMHKRPL]DEUDQLOH
NRULWHQMHVOLNDNDRVUHGVWYR]DWRYDQMHDWRVXLGDQDV0RGDMHWR
XNRULMHQMHQRXVXPQMLGDMHPDWDLVNOMXLYRERMHSUDYRLGDELNRGRYMHND
SRWDNODRSDVQXRKRORVWGXKD,]DVYHJDVHQDOD]LRXVWYDULVWUDKSUHG
QDYRGQLPRSDVQRVWLPDPDWRYLWLKLVWYDUDODNLKQHXPMHUHQRVWL
2QRWRMHVDGDGRND]DQRELORMHMHGQRP]DPLOMHQR
3RPRXPDWHGRSLUHVHGDOHNRSUHNRGRVHJDYODVWLWLKXOD
3ULURGDMHPRQVWUXR]QRQHSUDYHGQD1HSRVWRML]DPMHQD]DWDOHQW0DUOMLYRVW
LNUHSRVWQLWDQHNRULVWH
]DGRYROMVWYRLXJRGX1MLKRYMHLYRWLVSXQMHQDSDWLMRPEH]QDGQRXL
EHVPLVOHQRX
p1LNDGDQHRGROLMHYDMQDSDVWLSURYMHULVYHL]DGULWRMHGREUR
1DVLOMHMH]DLVWDXURGXVDVWUDKRP1LNDGDVHQDVLOMHPQHSRVWLHQHQDVLOMH
7DPRJGMHVHPRUDELUDWLL]PHXNXNDYLOXNDLQDVLOMDMDVDP]DQDVLOMH
8QXWDUVYDNRJNUXSQRJSUREOHPDQDOD]LVHPDOLSUREOHPNRMLVHERULGD
L]DHYDQ.DGUDGLQDUMHHQMXQHNRJSUREOHPDXYLMHNSRPDHDNR]QD
RGJRYRU5MHHQMHSUREOHPDPLMHQMDQDUDYSUREOHPD'RVYLKYHOLNLKRWNULD
QDNUDMXVHGROD]LJUHNRP
o,]YUDYDQMHQHQDVLOMD]DKWLMHYDSXQRYLHKUDEURVWLQHJRWRMHERUDFLPD
.XNDYLOXNLQHQDVLOMHQHLGX]DMHGQR
$NRSUREOHPL]LVNXMHEURMQHVDVWDQNHQDNUDMXVDVWDQFLSRVWDMXYDQLMLRG
SUREOHPD
p1LWDQLMHNRULVQRWRMHRNUXWQR2NUXWQRVWMHXLYDQMHXSDWQMDPD
PXHQRJD2NUXWQRVWX]QHPLUDYDJOXSRVWREHVKUDEUXMH
1DQHSR]QDWDSLWDQMDVOLMHGLQHUD]XPOMLYRGJRYRU
7NRMHWROLNRREUD]RYDQGDVYRMHSUHGQRVWLQDVSUDPGUXJLKSRQHNDGQH
RVWYDUXMHQDRNUXWDQQDLQ"
SUHSUHNHSUREOHPSURYMHUDYDQMHSURQLFOMLYRVWVDYUHQVWYR
VYHVWUDQRVWVSRVREQRVWLVWYDUDODWYRWUDJXVSMHK
p1LMHSUREOHPXWRPHNDGQHYLGLUMHHQMH3UREOHPMHNDGQHYLGL
SUREOHP
o6YDNLVXSWLODQYLFMH]OREQRRWNULHDPQRJDYHOLNDRWNULD]QDQRVWL
GRHNDQDVXYHOLNLPVPLMHKRP
2E]LURPQDSUHSUHNHQDMNUDDFUWDL]PHXGYLMHWRNHPRHELWLLVNULYOMHQD
p$NRQHPDVPHWQMHQHWNRHWLYHSULVNUELWL
p$NRQHPDVPHWQMHQHWNRHWLYHSULVNUELWL
2E]LURPQDSUHSUHNHQDMNUDDFUWDL]PHXGYLMHWRNHPRHELWLLVNULYOMHQD
o6YDNLVXSWLODQYLFMH]OREQRRWNULHDPQRJDYHOLNDRWNULD]QDQRVWL
GRHNDQDVXYHOLNLPVPLMHKRP
SUHSUHNHSUREOHPSURYMHUDYDQMHSURQLFOMLYRVWVDYUHQVWYR
VYHVWUDQRVWVSRVREQRVWLVWYDUDODWYRWUDJXVSMHK
p1LMHSUREOHPXWRPHNDGQHYLGLUMHHQMH3UREOHPMHNDGQHYLGL
SUREOHP
7NRMHWROLNRREUD]RYDQGDVYRMHSUHGQRVWLQDVSUDPGUXJLKSRQHNDGQH
RVWYDUXMHQDRNUXWDQQDLQ"
1DQHSR]QDWDSLWDQMDVOLMHGLQHUD]XPOMLYRGJRYRU
p1LWDQLMHNRULVQRWRMHRNUXWQR2NUXWQRVWMHXLYDQMHXSDWQMDPD
PXHQRJD2NUXWQRVWX]QHPLUDYDJOXSRVWREHVKUDEUXMH
$NRSUREOHPL]LVNXMHEURMQHVDVWDQNHQDNUDMXVDVWDQFLSRVWDMXYDQLMLRG
SUREOHPD
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.XNDYLOXNLQHQDVLOMHQHLGX]DMHGQR
8QXWDUVYDNRJNUXSQRJSUREOHPDQDOD]LVHPDOLSUREOHPNRMLVHERULGD
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RGJRYRU5MHHQMHSUREOHPDPLMHQMDQDUDYSUREOHPD'RVYLKYHOLNLKRWNULD
QDNUDMXVHGROD]LJUHNRP
1DVLOMHMH]DLVWDXURGXVDVWUDKRP1LNDGDVHQDVLOMHPQHSRVWLHQHQDVLOMH
7DPRJGMHVHPRUDELUDWLL]PHXNXNDYLOXNDLQDVLOMDMDVDP]DQDVLOMH
p1LNDGDQHRGROLMHYDMQDSDVWLSURYMHULVYHL]DGULWRMHGREUR
-HGLQLQDLQGDVHRGUHNQHPRQDVLOMDVXSUD]QHYRMDUQH1DVLOMHMHRGNRULVWL
VDPRRQLPDNRMLQHPDMXWRL]JXELWL
LODYRVWLSURQLFOMLYRVWVXSURPDWUDLQHOMXGVNHLJUHXNRMRMDSVXUGQDGDL
VPUWL]PMHQMXMXVYRMHUHSOLNH
.ORQLVHQDVLOMD=ELMHQRVWSRJRGXMHUDVWXDJUHVLMH
p1HWHLVDYUHQVWYXFLOMPRHSRVWDWLMDORY'RNGRWMHUDLL]JODGL
UHHQLFHMHGDQHVYHPLUSDVWLXUXHYLQH
LYRWLQMDQLNDGQHHSURWLYRYMHNDSURWLYRYMHNDLGHVDPRRYMHN
LODYRVWLSURQLFOMLYRVWVXSURPDWUDLQHOMXGVNHLJUHXNRMRMDSVXUGQDGDL
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-HGLQLQDLQGDVHRGUHNQHPRQDVLOMDVXSUD]QHYRMDUQH1DVLOMHMHRGNRULVWL
VDPRRQLPDNRMLQHPDMXWRL]JXELWL
p1HWHLVDYUHQVWYXFLOMPRHSRVWDWLMDORY'RNGRWMHUDLL]JODGL
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.ORQLVHQDVLOMD=ELMHQRVWSRJRGXMHUDVWXDJUHVLMH
]DGRYROMVWYRLXJRGX1MLKRYMHLYRWLVSXQMHQDSDWLMRPEH]QDGQRXL
EHVPLVOHQRX
]DGRYROMVWYRLXJRGX1MLKRYMHLYRWLVSXQMHQDSDWLMRPEH]QDGQRXL
EHVPLVOHQRX
p1LNDGDQHRGROLMHYDMQDSDVWLSURYMHULVYHL]DGULWRMHGREUR
1DVLOMHMH]DLVWDXURGXVDVWUDKRP1LNDGDVHQDVLOMHPQHSRVWLHQHQDVLOMH
7DPRJGMHVHPRUDELUDWLL]PHXNXNDYLOXNDLQDVLOMDMDVDP]DQDVLOMH
8QXWDUVYDNRJNUXSQRJSUREOHPDQDOD]LVHPDOLSUREOHPNRMLVHERULGD
L]DHYDQ.DGUDGLQDUMHHQMXQHNRJSUREOHPDXYLMHNSRPDHDNR]QD
RGJRYRU5MHHQMHSUREOHPDPLMHQMDQDUDYSUREOHPD'RVYLKYHOLNLKRWNULD
QDNUDMXVHGROD]LJUHNRP
o,]YUDYDQMHQHQDVLOMD]DKWLMHYDSXQRYLHKUDEURVWLQHJRWRMHERUDFLPD
.XNDYLOXNLQHQDVLOMHQHLGX]DMHGQR
$NRSUREOHPL]LVNXMHEURMQHVDVWDQNHQDNUDMXVDVWDQFLSRVWDMXYDQLMLRG
SUREOHPD
p1LWDQLMHNRULVQRWRMHRNUXWQR2NUXWQRVWMHXLYDQMHXSDWQMDPD
PXHQRJD2NUXWQRVWX]QHPLUDYDJOXSRVWREHVKUDEUXMH
1DQHSR]QDWDSLWDQMDVOLMHGLQHUD]XPOMLYRGJRYRU
7NRMHWROLNRREUD]RYDQGDVYRMHSUHGQRVWLQDVSUDPGUXJLKSRQHNDGQH
RVWYDUXMHQDRNUXWDQQDLQ"
SUHSUHNHSUREOHPSURYMHUDYDQMHSURQLFOMLYRVWVDYUHQVWYR
VYHVWUDQRVWVSRVREQRVWLVWYDUDODWYRWUDJXVSMHK
p1LMHSUREOHPXWRPHNDGQHYLGLUMHHQMH3UREOHPMHNDGQHYLGL
SUREOHP
o6YDNLVXSWLODQYLFMH]OREQRRWNULHDPQRJDYHOLNDRWNULD]QDQRVWL
GRHNDQDVXYHOLNLPVPLMHKRP
2E]LURPQDSUHSUHNHQDMNUDDFUWDL]PHXGYLMHWRNHPRHELWLLVNULYOMHQD
p$NRQHPDVPHWQMHQHWNRHWLYHSULVNUELWL
p$NRQHPDVPHWQMHQHWNRHWLYHSULVNUELWL
2E]LURPQDSUHSUHNHQDMNUDDFUWDL]PHXGYLMHWRNHPRHELWLLVNULYOMHQD
o6YDNLVXSWLODQYLFMH]OREQRRWNULHDPQRJDYHOLNDRWNULD]QDQRVWL
GRHNDQDVXYHOLNLPVPLMHKRP
SUHSUHNHSUREOHPSURYMHUDYDQMHSURQLFOMLYRVWVDYUHQVWYR
VYHVWUDQRVWVSRVREQRVWLVWYDUDODWYRWUDJXVSMHK
p1LMHSUREOHPXWRPHNDGQHYLGLUMHHQMH3UREOHPMHNDGQHYLGL
SUREOHP
7NRMHWROLNRREUD]RYDQGDVYRMHSUHGQRVWLQDVSUDPGUXJLKSRQHNDGQH
RVWYDUXMHQDRNUXWDQQDLQ"
1DQHSR]QDWDSLWDQMDVOLMHGLQHUD]XPOMLYRGJRYRU
p1LWDQLMHNRULVQRWRMHRNUXWQR2NUXWQRVWMHXLYDQMHXSDWQMDPD
PXHQRJD2NUXWQRVWX]QHPLUDYDJOXSRVWREHVKUDEUXMH
$NRSUREOHPL]LVNXMHEURMQHVDVWDQNHQDNUDMXVDVWDQFLSRVWDMXYDQLMLRG
SUREOHPD
o,]YUDYDQMHQHQDVLOMD]DKWLMHYDSXQRYLHKUDEURVWLQHJRWRMHERUDFLPD
.XNDYLOXNLQHQDVLOMHQHLGX]DMHGQR
8QXWDUVYDNRJNUXSQRJSUREOHPDQDOD]LVHPDOLSUREOHPNRMLVHERULGD
L]DHYDQ.DGUDGLQDUMHHQMXQHNRJSUREOHPDXYLMHNSRPDHDNR]QD
RGJRYRU5MHHQMHSUREOHPDPLMHQMDQDUDYSUREOHPD'RVYLKYHOLNLKRWNULD
QDNUDMXVHGROD]LJUHNRP
1DVLOMHMH]DLVWDXURGXVDVWUDKRP1LNDGDVHQDVLOMHPQHSRVWLHQHQDVLOMH
7DPRJGMHVHPRUDELUDWLL]PHXNXNDYLOXNDLQDVLOMDMDVDP]DQDVLOMH
p1LNDGDQHRGROLMHYDMQDSDVWLSURYMHULVYHL]DGULWRMHGREUR
-HGLQLQDLQGDVHRGUHNQHPRQDVLOMDVXSUD]QHYRMDUQH1DVLOMHMHRGNRULVWL
VDPRRQLPDNRMLQHPDMXWRL]JXELWL
LODYRVWLSURQLFOMLYRVWVXSURPDWUDLQHOMXGVNHLJUHXNRMRMDSVXUGQDGDL
VPUWL]PMHQMXMXVYRMHUHSOLNH
.ORQLVHQDVLOMD=ELMHQRVWSRJRGXMHUDVWXDJUHVLMH
p1HWHLVDYUHQVWYXFLOMPRHSRVWDWLMDORY'RNGRWMHUDLL]JODGL
UHHQLFHMHGDQHVYHPLUSDVWLXUXHYLQH
LYRWLQMDQLNDGQHHSURWLYRYMHNDSURWLYRYMHNDLGHVDPRRYMHN
LODYRVWLSURQLFOMLYRVWVXSURPDWUDLQHOMXGVNHLJUHXNRMRMDSVXUGQDGDL
VPUWL]PMHQMXMXVYRMHUHSOLNH
-HGLQLQDLQGDVHRGUHNQHPRQDVLOMDVXSUD]QHYRMDUQH1DVLOMHMHRGNRULVWL
VDPRRQLPDNRMLQHPDMXWRL]JXELWL
p1HWHLVDYUHQVWYXFLOMPRHSRVWDWLMDORY'RNGRWMHUDLL]JODGL
UHHQLFHMHGDQHVYHPLUSDVWLXUXHYLQH
LYRWLQMDQLNDGQHHSURWLYRYMHNDSURWLYRYMHNDLGHVDPRRYMHN
.ORQLVHQDVLOMD=ELMHQRVWSRJRGXMHUDVWXDJUHVLMH
]DGRYROMVWYRLXJRGX1MLKRYMHLYRWLVSXQMHQDSDWLMRPEH]QDGQRXL
EHVPLVOHQRX
-HGDQRGJODYQLKPRPHQDWDSUDYRJDLQWHOHNWXDOQRJDL]REUDHQMDMHVW
VYHVWUDQRVW
p3URQDLVYRMHVSRVREQRVWL
x DNREU]RVKYDDSUREOHPHLQHSUHVWDQRVHRERJDXMHQRYLP
LVNXVWYLPD
x DNREU]RXVYDMDQRYHSRMPRYH
x DNREU]R]DPMHXMHDNRLPDIOXHQWQRVWLGHMDLVWYDUDQRYH
RULJLQDOQHLGHMH
x DNRLPDVOLNXRVDPRPHVHELLXQXWDUQMXPRWLYDFLMX
x DNRNRULVWLVLPEROH
x DNRODNRNRQ]XPLUDQRYR]QDQMH
x DNRSODQLUDLIOHNVLELODQVLXPLMHQMDQMXSODQD
x DNRSRND]XMHSRWSXQXSUHGDQRVWVYDNRM]DGDL
x DNRSUHSR]QDMHVYRMHLQWHOHNWXDOQRWMHOHVQRLGUXWYHQR
x DNRSURYMHUDYDLNRQWUROLUD
x DNRVH]DQHWR]DQHVHHQWX]LMDVWDLQHLPHIDVFLQLUDQ
x DNRVH]DQLPD]DQRYDSRGUXMDLSRYH]XMHLKPHXVREQRL
UD]PLOMDGLYHUJHQWQR
x DNRVLVHOHNWLYDQQDELWQHSRGDWNHVWYDUDVYRMXYODVWLWXED]X]QDQMD
x DNRNRULVWLXYLGDQDORJLMHLPHWDIRUH
x DNR]DPMHXMHELWQHSRMDYHLRGQRVH
WDGDXWHELSRVWRMHMDVQL]QDFLLVLJQDOLVSRVREQRVWLWRSRWKUDEULKL
EHVNRPSURPLVQLKWDGDEU]RQDSUHGXMHXVYDNRPQRYRPSRGUXMXWDGDVL
SRVWLJDRVYRMRVMHDMLGHQWLWHWDLQHRYLVQRVWLLRGJRYRUQRVWLDQHSULSLVXMH
WRVUHLVXGELQLLOLVOXDMXWDGDSRVMHGXMHVDPRSRX]GDQMHLNRPSHWHQWQRVW
WDGDVLVDPRHILNDVDQSURGXNWLYDQRUJDQL]DWRUDPRHELWLLGREDU
UXNRYRGLWHOMWDGDVLYLHVWUXNRQDGDUHQLURHQ]DVWYDUDODWYR1HGR]YROL
VHELGDWLWHVSRVREQRVWLXJDVQX0RGDSRVMHGXMHPHWDPHPRULMXL
PHWDNRJQLFLMXHPRFLRQDOQXORJLQRPDWHPDWLNXYHUEDOQXSURVWRUQX
PX]LNXNLQHVWHWNXLOLVRFLMDOQXLQWHOLJHQFLMX7LWRPRH6$08VWDQLLOL
RGXVWDQL
p7LVDPL]DELUHVDPVWYDUDODNLNDRXPMHWQLNL]QDOD]LLSRVWDYOMD
YULMHGQRVWL
$NRKRHVDGLWL]DYMHQRVWVDGLXGXERNHEH]JUDQLQHVSRVREQRVWL
RYMHND
%XGLJRVSRGDUDQHUREVYRMLKVSRVREQRVWL
-HGDQRGJODYQLKPRPHQDWDSUDYRJDLQWHOHNWXDOQRJDL]REUDHQMDMHVW
VYHVWUDQRVW
p3URQDLVYRMHVSRVREQRVWL
x DNREU]RVKYDDSUREOHPHLQHSUHVWDQRVHRERJDXMHQRYLP
LVNXVWYLPD
x DNREU]RXVYDMDQRYHSRMPRYH
x DNREU]R]DPMHXMHDNRLPDIOXHQWQRVWLGHMDLVWYDUDQRYH
RULJLQDOQHLGHMH
x DNRLPDVOLNXRVDPRPHVHELLXQXWDUQMXPRWLYDFLMX
x DNRNRULVWLVLPEROH
x DNRODNRNRQ]XPLUDQRYR]QDQMH
x DNRSODQLUDLIOHNVLELODQVLXPLMHQMDQMXSODQD
x DNRSRND]XMHSRWSXQXSUHGDQRVWVYDNRM]DGDL
x DNRSUHSR]QDMHVYRMHLQWHOHNWXDOQRWMHOHVQRLGUXWYHQR
x DNRSURYMHUDYDLNRQWUROLUD
x DNRVH]DQHWR]DQHVHHQWX]LMDVWDLQHLPHIDVFLQLUDQ
x DNRVH]DQLPD]DQRYDSRGUXMDLSRYH]XMHLKPHXVREQRL
UD]PLOMDGLYHUJHQWQR
x DNRVLVHOHNWLYDQQDELWQHSRGDWNHVWYDUDVYRMXYODVWLWXED]X]QDQMD
x DNRNRULVWLXYLGDQDORJLMHLPHWDIRUH
x DNR]DPMHXMHELWQHSRMDYHLRGQRVH
WDGDXWHELSRVWRMHMDVQL]QDFLLVLJQDOLVSRVREQRVWLWRSRWKUDEULKL
EHVNRPSURPLVQLKWDGDEU]RQDSUHGXMHXVYDNRPQRYRPSRGUXMXWDGDVL
SRVWLJDRVYRMRVMHDMLGHQWLWHWDLQHRYLVQRVWLLRGJRYRUQRVWLDQHSULSLVXMH
WRVUHLVXGELQLLOLVOXDMXWDGDSRVMHGXMHVDPRSRX]GDQMHLNRPSHWHQWQRVW
WDGDVLVDPRHILNDVDQSURGXNWLYDQRUJDQL]DWRUDPRHELWLLGREDU
UXNRYRGLWHOMWDGDVLYLHVWUXNRQDGDUHQLURHQ]DVWYDUDODWYR1HGR]YROL
VHELGDWLWHVSRVREQRVWLXJDVQX0RGDSRVMHGXMHPHWDPHPRULMXL
PHWDNRJQLFLMXHPRFLRQDOQXORJLQRPDWHPDWLNXYHUEDOQXSURVWRUQX
PX]LNXNLQHVWHWNXLOLVRFLMDOQXLQWHOLJHQFLMX7LWRPRH6$08VWDQLLOL
RGXVWDQL
p7LVDPL]DELUHVDPVWYDUDODNLNDRXPMHWQLNL]QDOD]LLSRVWDYOMD
YULMHGQRVWL
$NRKRHVDGLWL]DYMHQRVWVDGLXGXERNHEH]JUDQLQHVSRVREQRVWL
RYMHND
%XGLJRVSRGDUDQHUREVYRMLKVSRVREQRVWL
-HGDQRGJODYQLKPRPHQDWDSUDYRJDLQWHOHNWXDOQRJDL]REUDHQMDMHVW
VYHVWUDQRVW
p3URQDLVYRMHVSRVREQRVWL
x DNREU]RVKYDDSUREOHPHLQHSUHVWDQRVHRERJDXMHQRYLP
LVNXVWYLPD
x DNREU]RXVYDMDQRYHSRMPRYH
x DNREU]R]DPMHXMHDNRLPDIOXHQWQRVWLGHMDLVWYDUDQRYH
RULJLQDOQHLGHMH
x DNRLPDVOLNXRVDPRPHVHELLXQXWDUQMXPRWLYDFLMX
x DNRNRULVWLVLPEROH
x DNRODNRNRQ]XPLUDQRYR]QDQMH
x DNRSODQLUDLIOHNVLELODQVLXPLMHQMDQMXSODQD
x DNRSRND]XMHSRWSXQXSUHGDQRVWVYDNRM]DGDL
x DNRSUHSR]QDMHVYRMHLQWHOHNWXDOQRWMHOHVQRLGUXWYHQR
x DNRSURYMHUDYDLNRQWUROLUD
x DNRVH]DQHWR]DQHVHHQWX]LMDVWDLQHLPHIDVFLQLUDQ
x DNRVH]DQLPD]DQRYDSRGUXMDLSRYH]XMHLKPHXVREQRL
UD]PLOMDGLYHUJHQWQR
x DNRVLVHOHNWLYDQQDELWQHSRGDWNHVWYDUDVYRMXYODVWLWXED]X]QDQMD
x DNRNRULVWLXYLGDQDORJLMHLPHWDIRUH
x DNR]DPMHXMHELWQHSRMDYHLRGQRVH
WDGDXWHELSRVWRMHMDVQL]QDFLLVLJQDOLVSRVREQRVWLWRSRWKUDEULKL
EHVNRPSURPLVQLKWDGDEU]RQDSUHGXMHXVYDNRPQRYRPSRGUXMXWDGDVL
SRVWLJDRVYRMRVMHDMLGHQWLWHWDLQHRYLVQRVWLLRGJRYRUQRVWLDQHSULSLVXMH
WRVUHLVXGELQLLOLVOXDMXWDGDSRVMHGXMHVDPRSRX]GDQMHLNRPSHWHQWQRVW
WDGDVLVDPRHILNDVDQSURGXNWLYDQRUJDQL]DWRUDPRHELWLLGREDU
UXNRYRGLWHOMWDGDVLYLHVWUXNRQDGDUHQLURHQ]DVWYDUDODWYR1HGR]YROL
VHELGDWLWHVSRVREQRVWLXJDVQX0RGDSRVMHGXMHPHWDPHPRULMXL
PHWDNRJQLFLMXHPRFLRQDOQXORJLQRPDWHPDWLNXYHUEDOQXSURVWRUQX
PX]LNXNLQHVWHWNXLOLVRFLMDOQXLQWHOLJHQFLMX7LWRPRH6$08VWDQLLOL
RGXVWDQL
p7LVDPL]DELUHVDPVWYDUDODNLNDRXPMHWQLNL]QDOD]LLSRVWDYOMD
YULMHGQRVWL
$NRKRHVDGLWL]DYMHQRVWVDGLXGXERNHEH]JUDQLQHVSRVREQRVWL
RYMHND
%XGLJRVSRGDUDQHUREVYRMLKVSRVREQRVWL
-HGDQRGJODYQLKPRPHQDWDSUDYRJDLQWHOHNWXDOQRJDL]REUDHQMDMHVW
VYHVWUDQRVW
p3URQDLVYRMHVSRVREQRVWL
x DNREU]RVKYDDSUREOHPHLQHSUHVWDQRVHRERJDXMHQRYLP
LVNXVWYLPD
x DNREU]RXVYDMDQRYHSRMPRYH
x DNREU]R]DPMHXMHDNRLPDIOXHQWQRVWLGHMDLVWYDUDQRYH
RULJLQDOQHLGHMH
x DNRLPDVOLNXRVDPRPHVHELLXQXWDUQMXPRWLYDFLMX
x DNRNRULVWLVLPEROH
x DNRODNRNRQ]XPLUDQRYR]QDQMH
x DNRSODQLUDLIOHNVLELODQVLXPLMHQMDQMXSODQD
x DNRSRND]XMHSRWSXQXSUHGDQRVWVYDNRM]DGDL
x DNRSUHSR]QDMHVYRMHLQWHOHNWXDOQRWMHOHVQRLGUXWYHQR
x DNRSURYMHUDYDLNRQWUROLUD
x DNRVH]DQHWR]DQHVHHQWX]LMDVWDLQHLPHIDVFLQLUDQ
x DNRVH]DQLPD]DQRYDSRGUXMDLSRYH]XMHLKPHXVREQRL
UD]PLOMDGLYHUJHQWQR
x DNRVLVHOHNWLYDQQDELWQHSRGDWNHVWYDUDVYRMXYODVWLWXED]X]QDQMD
x DNRNRULVWLXYLGDQDORJLMHLPHWDIRUH
x DNR]DPMHXMHELWQHSRMDYHLRGQRVH
WDGDXWHELSRVWRMHMDVQL]QDFLLVLJQDOLVSRVREQRVWLWRSRWKUDEULKL
EHVNRPSURPLVQLKWDGDEU]RQDSUHGXMHXVYDNRPQRYRPSRGUXMXWDGDVL
SRVWLJDRVYRMRVMHDMLGHQWLWHWDLQHRYLVQRVWLLRGJRYRUQRVWLDQHSULSLVXMH
WRVUHLVXGELQLLOLVOXDMXWDGDSRVMHGXMHVDPRSRX]GDQMHLNRPSHWHQWQRVW
WDGDVLVDPRHILNDVDQSURGXNWLYDQRUJDQL]DWRUDPRHELWLLGREDU
UXNRYRGLWHOMWDGDVLYLHVWUXNRQDGDUHQLURHQ]DVWYDUDODWYR1HGR]YROL
VHELGDWLWHVSRVREQRVWLXJDVQX0RGDSRVMHGXMHPHWDPHPRULMXL
PHWDNRJQLFLMXHPRFLRQDOQXORJLQRPDWHPDWLNXYHUEDOQXSURVWRUQX
PX]LNXNLQHVWHWNXLOLVRFLMDOQXLQWHOLJHQFLMX7LWRPRH6$08VWDQLLOL
RGXVWDQL
p7LVDPL]DELUHVDPVWYDUDODNLNDRXPMHWQLNL]QDOD]LLSRVWDYOMD
YULMHGQRVWL
$NRKRHVDGLWL]DYMHQRVWVDGLXGXERNHEH]JUDQLQHVSRVREQRVWL
RYMHND
%XGLJRVSRGDUDQHUREVYRMLKVSRVREQRVWL
%XGLNUHDWLYDQVWYDUDM
'RNVWYDUDGYDSXWDLYL6WYDUDWLWR]QDLGDWLQHNLREOLNVYRMRM
VXGELQL
1LVLVWYDUDRFDNRGREUR]DSRQHQHJRDNRQDYULMHPH]DYUL
6YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
$ULVWRWHORYHSUHWSRVWDYNHRVWYDUDODWYXWHPHOMLOHVXVHQDHWLULVXSURWQRVWL
KODGQRJYUXHJYODQRJLVXKRJ2QMHYMHURYDRGDVXWHVXSURWQRVWLX
QHSUHVWDQRPVWDQMXQHUDYQRWHHLGDVHQHSUHVWDQRSRNXDYDMXXVNODGLWL
'DQDVPRHPRJRYRULWLRUDVSRORHQMLPDSULPMHULFHRVWUDKX
1LWDQLMHWDNRQHSUHGYLGLYRL]DLVWDWDNRVWDELOQRNDRNDRVMHU]DQMHJD
QRYRVWLVWYDUDODWYRVXQHUDVSR]QDWOMLYHVYHGRNVHQHSRMDYHL]UHGD
%LWLNUHDWLYDQ]QDLL]UDDYDWLVYRMHVSRVREQRVWLWDOHQWHERJDWVWYRVYRMH
SULURGQHQDGDUHQRVWLNRMHJLPDQHQWQRLPDVYDNROMXGVNRELH
1HNLVPDWUDMXGDMHVWYDUDODWYRSURQDODHQMHUHGDXQHUHGX
RYMHNELKWLRLVXYLHPQRJR2QELYDOMGDKWLR6YH1DSURVWRVYHGDEXGH
ERJLOLJHQLMHLOLYLHRGWRJDMHUELKWLRXOMHSDWLLGRWMHUDWLRQRWRMHPDMND
SULURGDSRQMHJRYXQDLQXJOHGDQMDSURSXVWLODLOL]DQHPDULODRYMHNELKWLR
ELWLQHQDVLURYQHJRQDEODJLSOHPHQLWQDLQ1DWRYMHN'DEXGHQRYL
LPHQRYDWHOMSUHNUVWLWHOMLGRQRVLWHOMSORDEXGLWHOMXVWURMLWHOMLSUHXVWURMLWHOM
MHGQRPULMHMX6WYDUDODF
'RNMHGQLVPDWUDMXGDVHXOMXGVNRMSRYLMHVWLQLWLMHGQDMHGLQDLGHMDQLMH
PRJODRVWYDULWLEH]VQDQHGUXWYHQHNRKH]LMHGUXJLVXPLOMHQMDGDVRFLMDOQH
VNXSLQHQHSRVMHGXMXQLNDNYH]DMHGQLNH]QDDMNHQDJRQHVPHWQMHSRXGH
VQRYHRVMHDMHLOLVWYDUDODNHVSRVREQRVWLWHGDVDPRSRMHGLQDFPRH
XGMHWLSRWLVNLYDWLVQLYDWLPLVOLWLRVMHDWLMHGQRPULMHMXL]UDDYDWLX
DUWLNXOLUDQLPREOLFLPD
RYMHNMHLQWHJULUDQLLVWYDUDODNRELH6WYDUDODWYRMHLVNOMXLYROMXGVNR
RELOMHMH
'LQDPLQDLLQYHQWLYQDGUXWYDNRMDVXXVSMHODXSUHJQXWLVWYDUDODNH
SRWHQFLMDOHLRNUHQXWLVHWHKQRORJLMDPDEXGXQRVWLVLORYLWRQDSUHGXMX
RYMHNSRVWDMHNUHDWLYDQNDGRWNULMHQRYRMHGLQVWYRXUD]QROLNRVWLSULURGH
RYMHNYLHFLMHQLVORERGQRYULMHPHQHJRUDGVDPRRQGDDNRJDRVMHD
]DQLPOMLYLP
RYMHNVYRMLPVWYDUDODWYRPWUDQVFHQGHQWLUDYHVWYRUHQRXNOMXXMXLLVHEH
VDPRJ
RYMHNVYRMLPVWYDUDODWYRPWUDQVFHQGHQWLUDYHVWYRUHQRXNOMXXMXLLVHEH
VDPRJ
RYMHNYLHFLMHQLVORERGQRYULMHPHQHJRUDGVDPRRQGDDNRJDRVMHD
]DQLPOMLYLP
RYMHNSRVWDMHNUHDWLYDQNDGRWNULMHQRYRMHGLQVWYRXUD]QROLNRVWLSULURGH
'LQDPLQDLLQYHQWLYQDGUXWYDNRMDVXXVSMHODXSUHJQXWLVWYDUDODNH
SRWHQFLMDOHLRNUHQXWLVHWHKQRORJLMDPDEXGXQRVWLVLORYLWRQDSUHGXMX
RYMHNMHLQWHJULUDQLLVWYDUDODNRELH6WYDUDODWYRMHLVNOMXLYROMXGVNR
RELOMHMH
'RNMHGQLVPDWUDMXGDVHXOMXGVNRMSRYLMHVWLQLWLMHGQDMHGLQDLGHMDQLMH
PRJODRVWYDULWLEH]VQDQHGUXWYHQHNRKH]LMHGUXJLVXPLOMHQMDGDVRFLMDOQH
VNXSLQHQHSRVMHGXMXQLNDNYH]DMHGQLNH]QDDMNHQDJRQHVPHWQMHSRXGH
VQRYHRVMHDMHLOLVWYDUDODNHVSRVREQRVWLWHGDVDPRSRMHGLQDFPRH
XGMHWLSRWLVNLYDWLVQLYDWLPLVOLWLRVMHDWLMHGQRPULMHMXL]UDDYDWLX
DUWLNXOLUDQLPREOLFLPD
RYMHNELKWLRLVXYLHPQRJR2QELYDOMGDKWLR6YH1DSURVWRVYHGDEXGH
ERJLOLJHQLMHLOLYLHRGWRJDMHUELKWLRXOMHSDWLLGRWMHUDWLRQRWRMHPDMND
SULURGDSRQMHJRYXQDLQXJOHGDQMDSURSXVWLODLOL]DQHPDULODRYMHNELKWLR
ELWLQHQDVLURYQHJRQDEODJLSOHPHQLWQDLQ1DWRYMHN'DEXGHQRYL
LPHQRYDWHOMSUHNUVWLWHOMLGRQRVLWHOMSORDEXGLWHOMXVWURMLWHOMLSUHXVWURMLWHOM
MHGQRPULMHMX6WYDUDODF
1HNLVPDWUDMXGDMHVWYDUDODWYRSURQDODHQMHUHGDXQHUHGX
%LWLNUHDWLYDQ]QDLL]UDDYDWLVYRMHVSRVREQRVWLWDOHQWHERJDWVWYRVYRMH
SULURGQHQDGDUHQRVWLNRMHJLPDQHQWQRLPDVYDNROMXGVNRELH
1LWDQLMHWDNRQHSUHGYLGLYRL]DLVWDWDNRVWDELOQRNDRNDRVMHU]DQMHJD
QRYRVWLVWYDUDODWYRVXQHUDVSR]QDWOMLYHVYHGRNVHQHSRMDYHL]UHGD
XGLNUHDWLYDQVWYDUDM
%
'RNVWYDUDGYDSXWDLYL6WYDUDWLWR]QDLGDWLQHNLREOLNVYRMRM
VXGELQL
1LVLVWYDUDRFDNRGREUR]DSRQHQHJRDNRQDYULMHPH]DYUL
6YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
$ULVWRWHORYHSUHWSRVWDYNHRVWYDUDODWYXWHPHOMLOHVXVHQDHWLULVXSURWQRVWL
KODGQRJYUXHJYODQRJLVXKRJ2QMHYMHURYDRGDVXWHVXSURWQRVWLX
QHSUHVWDQRPVWDQMXQHUDYQRWHHLGDVHQHSUHVWDQRSRNXDYDMXXVNODGLWL
'DQDVPRHPRJRYRULWLRUDVSRORHQMLPDSULPMHULFHRVWUDKX
%XGLNUHDWLYDQVWYDUDM
'RNVWYDUDGYDSXWDLYL6WYDUDWLWR]QDLGDWLQHNLREOLNVYRMRM
VXGELQL
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6WYDUDODFLPDVYRMDYODVWLWDSUDYLOD
6WYDUDODFWUHEDXVYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLH
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RVQRYQHSUHGXYMHWHLNULWHULMHSURVXLYDQMDVWYDUDQMDLGRLYOMDYDQMDWH
LVWUDXMHVNXSQDYLNDYODGDQMDVPRUDOQHWRNHJOHGLWD
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6WYDUDODFLPDVYRMDYODVWLWDSUDYLOD
6WYDUDODFWUHEDXVYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLH
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2EDYOMDL]ERULXQDSUHHQMHLVNOMXLYRQDWHPHOMXVSRVREQRVWLLUH]XOWDWD
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6WYDUDODFVHEHGRLYOMDYDNDRUD]OLLWRJ
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QDVLOMDLLVNRULWDYDQMDGUXJLKOMXGL
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SUHUXHQLL]DPDVNLUDQLML
6WYDUDODFLPDVYRMDYODVWLWDSUDYLOD
6WYDUDODFWUHEDXVYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLH
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6WYDUDODFLVSLWXMHOLMHSRLOLYULMHGQRXSULURGLLXPMHWQRVWLWHLVWUDXMH
RVQRYQHSUHGXYMHWHLNULWHULMHSURVXLYDQMDVWYDUDQMDLGRLYOMDYDQMDWH
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6WYDUDODWYRMHSURFHVXNRMHPWHQMD]DQRYLPLRVREQLPPDORSRPDOR
SURLUXMHLRGYUHPHQDGRYUHPHQDUXLJUDQLFHNRQYHQFLMD
6WYDUDODWYRMHRGUD]GXKRYQHVXSHULRUQRVWLEH]REYH]LYDQMDQDELORNDNYX
QRUPX
6WYDUDODNLUDGMHGRND]DQDJHQHULNDVXWLQDRYMHNDDNWUDDQMDVHEH
UDVFYDWRYMHNRYLKPRJXQRVWLLPRLRYMHNSRGUHXMHLJUXQMHQLKVLOD
VYRMRMYODVWLWRMPRLWNRVHYLHQHUDGXMHWRPHGDRGRQRJDWRPRH
L]JUDGLWLLWDYVYLMHWGDEXGHWYRUDFVYLMHWDQHJRVDPRWRPHGDLGDOMHOXWD
QDRNRORRQDNDYNDNDYMHQDGWLPMHGXKL]UHNDRVYRMHSURNOHWVWYR
6WYDUDODNLDVSHNWRYMHNDREXKYDDLQRYDWLYQRVWLLQYHQFLMX7HVH
RVRELWRVWLRLWXMXSULMHVYHJDNUR]L]XPLWHOMVWYR]QDQRVW]QDQVWYHQD
RWNULDWHKQLNXDUKLWHNWXUXVOLNDUVWYRNQMLHYQRVWND]DOLWHLJOXPX
JOD]EXILOR]RILMXLGUXJHYLGRYHFLYLOL]DFLMHLNXOWXUH
6WYDUDODNLDVSHNWRYMHNDREXKYDDLQRYDWLYQRVWLLQYHQFLMX7HVH
RVRELWRVWLRLWXMXSULMHVYHJDNUR]L]XPLWHOMVWYR]QDQRVW]QDQVWYHQD
RWNULDWHKQLNXDUKLWHNWXUXVOLNDUVWYRNQMLHYQRVWND]DOLWHLJOXPX
JOD]EXILOR]RILMXLGUXJHYLGRYHFLYLOL]DFLMHLNXOWXUH
6WYDUDODNLUDGMHGRND]DQDJHQHULNDVXWLQDRYMHNDDNWUDDQMDVHEH
UDVFYDWRYMHNRYLKPRJXQRVWLLPRLRYMHNSRGUHXMHLJUXQMHQLKVLOD
VYRMRMYODVWLWRMPRLWNRVHYLHQHUDGXMHWRPHGDRGRQRJDWRPRH
L]JUDGLWLLWDYVYLMHWGDEXGHWYRUDFVYLMHWDQHJRVDPRWRPHGDLGDOMHOXWD
QDRNRORRQDNDYNDNDYMHQDGWLPMHGXKL]UHNDRVYRMHSURNOHWVWYR
6WYDUDODWYRMHGDSDUDIUD]LUDPR.UOHXSLWDQMHOMXGVNHYROMHSUHPDWRPHL
SLWDQMHOMXGVNRJPRUDODGDNOHSRVYHORJLQRSLWDQMHOMXGVNRJDVWDYDSUHG
RWYRUHQLPSUREOHPRPGREUDL]ODOLMHSRJLUXQRJSUDYHGQRJL
QHSUDYHGQRJLVWLQLWRJLODQRJ
6WYDUDODWYRMHLYRWQLVWDYNRMHPMHJODYQLSUHGPHWXQDSUHHQMHLUD]YLMDQMH
RYMHNDVDPRJ
6WYDUDODWYRMHYHOLNLSRGYLJDSRGYLJWUDLUWYH
6WYDUDODWYRMHNUHDWLYQLLQSUHWYDUDQMDRGUD]DXL]UD]
6WYDUDODNLUDGXYHOLNRMPMHULSUHWSRVWDYOMDPQRJDRGULFDQMDQDSRUQD
LVWUDLYDQMDXHQMHSURYMHUDYDQMHLYLVRNXUD]LQXVWUSOMHQMD2GSUYRELWQH
]DPLVOLLSUHWSRVWDYNHGRNRQDQRJREMDYOMHQRJGMHODLOLSURWRWLSDGXJMHL
LVFUSOMXMXLSXWUDDQMDLQWHOHNWXDOQRJSURGXNWD7DNDYUDGWUDLLWDYR
OMXGVNRELHLQWHQ]LYQXSR]RUQRVWGXERNXNRQFHQWUDFLMXLLURNXNXOWXUX
1LMHVOXDMQRGDVWRJDNDHPRGDVWYDUDODWYRVSDGDPHXQDMX]YLHQLMH
SR]LYHLMH]UQFHVSR]QDMHRERJDXMXLWDYVYLMHWVDGDQMHLEXGXH
JHQHUDFLMH
6WYDUDODNRMHGMHORNULWLNDLNRUHNWXUDLYRWDSRNXDMGDVHLYRWRVORERGL
QMHJRYHEH]REOLQRVWLGDPXVHGDGHMDVQLMLPDGDQHLSRWSXQLMLREOLN9H
WLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRPQHJR
SUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q]XULX
EH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL]DPLVOL
SXEOLNXVYLHUD]XPLMHYDQMD
6WYDUDODNRMHGMHORNULWLNDLNRUHNWXUDLYRWDSRNXDMGDVHLYRWRVORERGL
QMHJRYHEH]REOLQRVWLGDPXVHGDGHMDVQLMLPDGDQHLSRWSXQLMLREOLN9H
WLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRPQHJR
SUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q]XULX
EH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL]DPLVOL
SXEOLNXVYLHUD]XPLMHYDQMD
6WYDUDODNLUDGXYHOLNRMPMHULSUHWSRVWDYOMDPQRJDRGULFDQMDQDSRUQD
LVWUDLYDQMDXHQMHSURYMHUDYDQMHLYLVRNXUD]LQXVWUSOMHQMD2GSUYRELWQH
]DPLVOLLSUHWSRVWDYNHGRNRQDQRJREMDYOMHQRJGMHODLOLSURWRWLSDGXJMHL
LVFUSOMXMXLSXWUDDQMDLQWHOHNWXDOQRJSURGXNWD7DNDYUDGWUDLLWDYR
OMXGVNRELHLQWHQ]LYQXSR]RUQRVWGXERNXNRQFHQWUDFLMXLLURNXNXOWXUX
1LMHVOXDMQRGDVWRJDNDHPRGDVWYDUDODWYRVSDGDPHXQDMX]YLHQLMH
SR]LYHLMH]UQFHVSR]QDMHRERJDXMXLWDYVYLMHWVDGDQMHLEXGXH
JHQHUDFLMH
6WYDUDODWYRMHNUHDWLYQLLQSUHWYDUDQMDRGUD]DXL]UD]
6WYDUDODWYRMHRGUD]GXKRYQHVXSHULRUQRVWLEH]REYH]LYDQMDQDELORNDNYX
QRUPX
6WYDUDODWYRMHSURFHVXNRMHPWHQMD]DQRYLPLRVREQLPPDORSRPDOR
SURLUXMHLRGYUHPHQDGRYUHPHQDUXLJUDQLFHNRQYHQFLMD
6WYDUDODWYRMHUDGQDWHUDSLMD]DUD]OLNXRGRELQRJUDGDNRMLQLMHYUOLQDVDPD
SRVHELMHUOHLXQXWDUVWUDKDSULVLOHLRWXHQMD
6WYDUDODWYRMHYHOLNLSRGYLJDSRGYLJWUDLUWYH
6WYDUDODWYRMHLYRWQLVWDYNRMHPMHJODYQLSUHGPHWXQDSUHHQMHLUD]YLMDQMH
RYMHNDVDPRJ
6WYDUDODWYRMHGDSDUDIUD]LUDPR.UOHXSLWDQMHOMXGVNHYROMHSUHPDWRPHL
SLWDQMHOMXGVNRJPRUDODGDNOHSRVYHORJLQRSLWDQMHOMXGVNRJDVWDYDSUHG
RWYRUHQLPSUREOHPRPGREUDL]ODOLMHSRJLUXQRJSUDYHGQRJL
QHSUDYHGQRJLVWLQLWRJLODQRJ
6WYDUDODWYRMHUDGQDWHUDSLMD]DUD]OLNXRGRELQRJUDGDNRMLQLMHYUOLQDVDPD
SRVHELMHUOHLXQXWDUVWUDKDSULVLOHLRWXHQMD
6WYDUDODWYRMHSURFHVXNRMHPWHQMD]DQRYLPLRVREQLPPDORSRPDOR
SURLUXMHLRGYUHPHQDGRYUHPHQDUXLJUDQLFHNRQYHQFLMD
6WYDUDODWYRMHRGUD]GXKRYQHVXSHULRUQRVWLEH]REYH]LYDQMDQDELORNDNYX
QRUPX
6WYDUDODNLUDGMHGRND]DQDJHQHULNDVXWLQDRYMHNDDNWUDDQMDVHEH
UDVFYDWRYMHNRYLKPRJXQRVWLLPRLRYMHNSRGUHXMHLJUXQMHQLKVLOD
VYRMRMYODVWLWRMPRLWNRVHYLHQHUDGXMHWRPHGDRGRQRJDWRPRH
L]JUDGLWLLWDYVYLMHWGDEXGHWYRUDFVYLMHWDQHJRVDPRWRPHGDLGDOMHOXWD
QDRNRORRQDNDYNDNDYMHQDGWLPMHGXKL]UHNDRVYRMHSURNOHWVWYR
6WYDUDODNLDVSHNWRYMHNDREXKYDDLQRYDWLYQRVWLLQYHQFLMX7HVH
RVRELWRVWLRLWXMXSULMHVYHJDNUR]L]XPLWHOMVWYR]QDQRVW]QDQVWYHQD
RWNULDWHKQLNXDUKLWHNWXUXVOLNDUVWYRNQMLHYQRVWND]DOLWHLJOXPX
JOD]EXILOR]RILMXLGUXJHYLGRYHFLYLOL]DFLMHLNXOWXUH
6WYDUDODWYRNRGQDURGDNDRLNRGGMHWHWDLGMHODWQDRYMHNDL]YLUHL]
WMHVNREH
6WYDUDODWYRUD]YLMDLQWHJUDWLYQHVSRVREQRVWLOMXGLSUYHQVWYHQRQMLKRYXP
SREXXMHSURGXNWLYQXDNWLYQRVWNRMDMHSRGXGDUQDVOMXEDYOMXSUHPDLYRWX
NDRQHLPELRORNLGDQLP
6WYDUDQMHWUHEDELWLSURL]YRGSOD]PDWRUVNHVQDJHGXKDDQHSDVLYQR
NRPELQLUDQMHUXGQLKLODL]RUPDUD]QDQMD
6WYDUDRFHHVWRQD]LYDPRHQWX]LMDVWLPD=DUD]OLNXRGRVWDOLKOMXGL
HQWX]LMDVWMHVYRMHYUVQR]DOMXEOMHQRELHNRMHVXL]RWUHQDVYDRVMHWLODRQ
YLGLLRVMHDVYHMDVQLMH=DQMHJDMHVYLMHWVYHERJDWLMLLRQJDQDVWRML
SURGXELWLLQDLVYRML]UD]XVWYDUDODNRPLYRWX
6WYDUDRFLQLVXSR]YDQLVDVWUDKRSRWRYDQMHPSULKYDDMX]QDQMDQHJRGDX
QMLKVXPQMDMXMHUVXL]QDQMDVDPDSRVHELRJUDQLHQD
6YDNDVHQDNDQDVDVWRMLRGPDORNUHDWLYQRJXLYDQMDEH]NRMHJYROMLQHEL
QDUDVODNULOD
6YDNLMHRYMHNVYRMHYUVQRNUHDWLYQRELHQHRWNULYHQLXPMHWQLNLOL
VWYDUDRFQHHJQRYRJ7RMHGDNOHRVREDNRMDQDELORNRMRMUD]LQLRWNULMHLOL
VWYRULQHWRQRYRRULJLQDOQRHVWHWVNRMHGQRVWDYQRQHWRWRRSOHPHQMXMH
EOLQMHSULGRQRVLSRMHGLQFXLOLDNLWDYRPRYMHDQVWYX.UHDWLYQDMH
RVRED]QDWLHOMQDLQWHOHNWXDOQRUD]LJUDQDVLJXUQDXVHEHVSUHPQDQDUL]LNL
RGVXWQRVWVWUDKDRGQHXVSMHKDLSRJUHDNDRWYRUHQD]DQRYDLVNXVWYDL
WROHUDQWQD
6YDNLMHVWYDUDODNLXVSMHKUH]XOWDWERUEHL]PHXKWMHQMDLVWYDUDODNRJ
WDOHQWDVMHGQHVWUDQHLSRVWRMHLKXYMHWDL]UDDMQLKVUHGVWDYDLNRQYHQFLMDV
GUXJHVWUDQH8PQLUDGVWYDUDQMDLGHMHMHVWVWYDUDODNLDNWXSXQRPVPLVOX
ULMHL
6YDWNRMHSR]YDQGDQDRYRPVYLMHWXQHWRGRYUL
6YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRYMHNRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
7NRQHWUDLXVNRURYLHQHHELWLWUDHQ
6WYDUDODWYRQHRVWDYOMDLVNOMXLYRSORGRYHXVDPOMHQLNLKVDQMDULMDQHJR
SR]LWLYQXPXGURVW]DPQRJDSRNROMHQMD2QRGUXJHSRNUHHQDDNWLYQRVWLQD
REQRYXQDSURPLOMDQMHQDSRNUHWPDQXDOQXYMHWLQXLUXNRYDQMH
SRMPRYLPD
6WYDUDODWYRSUHWSRVWDYOMDNUHWDQMHQDSULMHGXQHL]YMHVQR1RNDNRVYDNL
QRYLNRUDNVDGULRSDVQRVWRGQHXVSMHKDWRMHMHGDQRGUD]ORJD]DWRVHOMXGL
ERMHVORERGH
6WYDUDODWYRQLMHQLGHVQRQLOLMHYRYHXYLMHNXVUHGLQL
6WYDUDODWYRQLMHQLGHVQRQLOLMHYRYHXYLMHNXVUHGLQL
6WYDUDODWYRSUHWSRVWDYOMDNUHWDQMHQDSULMHGXQHL]YMHVQR1RNDNRVYDNL
QRYLNRUDNVDGULRSDVQRVWRGQHXVSMHKDWRMHMHGDQRGUD]ORJD]DWRVHOMXGL
ERMHVORERGH
6WYDUDODWYRQHRVWDYOMDLVNOMXLYRSORGRYHXVDPOMHQLNLKVDQMDULMDQHJR
SR]LWLYQXPXGURVW]DPQRJDSRNROMHQMD2QRGUXJHSRNUHHQDDNWLYQRVWLQD
REQRYXQDSURPLOMDQMHQDSRNUHWPDQXDOQXYMHWLQXLUXNRYDQMH
SRMPRYLPD
6WYDUDODWYRUD]YLMDLQWHJUDWLYQHVSRVREQRVWLOMXGLSUYHQVWYHQRQMLKRYXP
SREXXMHSURGXNWLYQXDNWLYQRVWNRMDMHSRGXGDUQDVOMXEDYOMXSUHPDLYRWX
NDRQHLPELRORNLGDQLP
6WYDUDQMHWUHEDELWLSURL]YRGSOD]PDWRUVNHVQDJHGXKDDQHSDVLYQR
NRPELQLUDQMHUXGQLKLODL]RUPDUD]QDQMD
6WYDUDRFHHVWRQD]LYDPRHQWX]LMDVWLPD=DUD]OLNXRGRVWDOLKOMXGL
HQWX]LMDVWMHVYRMHYUVQR]DOMXEOMHQRELHNRMHVXL]RWUHQDVYDRVMHWLODRQ
YLGLLRVMHDVYHMDVQLMH=DQMHJDMHVYLMHWVYHERJDWLMLLRQJDQDVWRML
SURGXELWLLQDLVYRML]UD]XVWYDUDODNRPLYRWX
6WYDUDRFLQLVXSR]YDQLVDVWUDKRSRWRYDQMHPSULKYDDMX]QDQMDQHJRGDX
QMLKVXPQMDMXMHUVXL]QDQMDVDPDSRVHELRJUDQLHQD
6YDNDVHQDNDQDVDVWRMLRGPDORNUHDWLYQRJXLYDQMDEH]NRMHJYROMLQHEL
QDUDVODNULOD
6YDNLMHRYMHNVYRMHYUVQRNUHDWLYQRELHQHRWNULYHQLXPMHWQLNLOL
VWYDUDRFQHHJQRYRJ7RMHGDNOHRVREDNRMDQDELORNRMRMUD]LQLRWNULMHLOL
VWYRULQHWRQRYRRULJLQDOQRHVWHWVNRMHGQRVWDYQRQHWRWRRSOHPHQMXMH
EOLQMHSULGRQRVLSRMHGLQFXLOLDNLWDYRPRYMHDQVWYX.UHDWLYQDMH
RVRED]QDWLHOMQDLQWHOHNWXDOQRUD]LJUDQDVLJXUQDXVHEHVSUHPQDQDUL]LNL
RGVXWQRVWVWUDKDRGQHXVSMHKDLSRJUHDNDRWYRUHQD]DQRYDLVNXVWYDL
WROHUDQWQD
6YDNLMHVWYDUDODNLXVSMHKUH]XOWDWERUEHL]PHXKWMHQMDLVWYDUDODNRJ
WDOHQWDVMHGQHVWUDQHLSRVWRMHLKXYMHWDL]UDDMQLKVUHGVWDYDLNRQYHQFLMDV
GUXJHVWUDQH8PQLUDGVWYDUDQMDLGHMHMHVWVWYDUDODNLDNWXSXQRPVPLVOX
ULMHL
6YDWNRMHSR]YDQGDQDRYRPVYLMHWXQHWRGRYUL
6YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRYMHNRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
7NRQHWUDLXVNRURYLHQHHELWLWUDHQ
6WYDUDODWYRNRGQDURGDNDRLNRGGMHWHWDLGMHODWQDRYMHNDL]YLUHL]
WMHVNREH
6WYDUDODWYRNRGQDURGDNDRLNRGGMHWHWDLGMHODWQDRYMHNDL]YLUHL]
WMHVNREH
6WYDUDODWYRUD]YLMDLQWHJUDWLYQHVSRVREQRVWLOMXGLSUYHQVWYHQRQMLKRYXP
SREXXMHSURGXNWLYQXDNWLYQRVWNRMDMHSRGXGDUQDVOMXEDYOMXSUHPDLYRWX
NDRQHLPELRORNLGDQLP
6WYDUDQMHWUHEDELWLSURL]YRGSOD]PDWRUVNHVQDJHGXKDDQHSDVLYQR
NRPELQLUDQMHUXGQLKLODL]RUPDUD]QDQMD
6WYDUDRFHHVWRQD]LYDPRHQWX]LMDVWLPD=DUD]OLNXRGRVWDOLKOMXGL
HQWX]LMDVWMHVYRMHYUVQR]DOMXEOMHQRELHNRMHVXL]RWUHQDVYDRVMHWLODRQ
YLGLLRVMHDVYHMDVQLMH=DQMHJDMHVYLMHWVYHERJDWLMLLRQJDQDVWRML
SURGXELWLLQDLVYRML]UD]XVWYDUDODNRPLYRWX
6WYDUDRFLQLVXSR]YDQLVDVWUDKRSRWRYDQMHPSULKYDDMX]QDQMDQHJRGDX
QMLKVXPQMDMXMHUVXL]QDQMDVDPDSRVHELRJUDQLHQD
6YDNDVHQDNDQDVDVWRMLRGPDORNUHDWLYQRJXLYDQMDEH]NRMHJYROMLQHEL
QDUDVODNULOD
6YDNLMHRYMHNVYRMHYUVQRNUHDWLYQRELHQHRWNULYHQLXPMHWQLNLOL
VWYDUDRFQHHJQRYRJ7RMHGDNOHRVREDNRMDQDELORNRMRMUD]LQLRWNULMHLOL
VWYRULQHWRQRYRRULJLQDOQRHVWHWVNRMHGQRVWDYQRQHWRWRRSOHPHQMXMH
EOLQMHSULGRQRVLSRMHGLQFXLOLDNLWDYRPRYMHDQVWYX.UHDWLYQDMH
RVRED]QDWLHOMQDLQWHOHNWXDOQRUD]LJUDQDVLJXUQDXVHEHVSUHPQDQDUL]LNL
RGVXWQRVWVWUDKDRGQHXVSMHKDLSRJUHDNDRWYRUHQD]DQRYDLVNXVWYDL
WROHUDQWQD
6YDNLMHVWYDUDODNLXVSMHKUH]XOWDWERUEHL]PHXKWMHQMDLVWYDUDODNRJ
WDOHQWDVMHGQHVWUDQHLSRVWRMHLKXYMHWDL]UDDMQLKVUHGVWDYDLNRQYHQFLMDV
GUXJHVWUDQH8PQLUDGVWYDUDQMDLGHMHMHVWVWYDUDODNLDNWXSXQRPVPLVOX
ULMHL
6YDWNRMHSR]YDQGDQDRYRPVYLMHWXQHWRGRYUL
6YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRYMHNRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
7NRQHWUDLXVNRURYLHQHHELWLWUDHQ
6WYDUDODWYRQHRVWDYOMDLVNOMXLYRSORGRYHXVDPOMHQLNLKVDQMDULMDQHJR
SR]LWLYQXPXGURVW]DPQRJDSRNROMHQMD2QRGUXJHSRNUHHQDDNWLYQRVWLQD
REQRYXQDSURPLOMDQMHQDSRNUHWPDQXDOQXYMHWLQXLUXNRYDQMH
SRMPRYLPD
6WYDUDODWYRSUHWSRVWDYOMDNUHWDQMHQDSULMHGXQHL]YMHVQR1RNDNRVYDNL
QRYLNRUDNVDGULRSDVQRVWRGQHXVSMHKDWRMHMHGDQRGUD]ORJD]DWRVHOMXGL
ERMHVORERGH
6WYDUDODWYRQLMHQLGHVQRQLOLMHYRYHXYLMHNXVUHGLQL
6WYDUDODWYRQLMHQLGHVQRQLOLMHYRYHXYLMHNXVUHGLQL
6WYDUDODWYRSUHWSRVWDYOMDNUHWDQMHQDSULMHGXQHL]YMHVQR1RNDNRVYDNL
QRYLNRUDNVDGULRSDVQRVWRGQHXVSMHKDWRMHMHGDQRGUD]ORJD]DWRVHOMXGL
ERMHVORERGH
6WYDUDODWYRQHRVWDYOMDLVNOMXLYRSORGRYHXVDPOMHQLNLKVDQMDULMDQHJR
SR]LWLYQXPXGURVW]DPQRJDSRNROMHQMD2QRGUXJHSRNUHHQDDNWLYQRVWLQD
REQRYXQDSURPLOMDQMHQDSRNUHWPDQXDOQXYMHWLQXLUXNRYDQMH
SRMPRYLPD
6WYDUDODWYRUD]YLMDLQWHJUDWLYQHVSRVREQRVWLOMXGLSUYHQVWYHQRQMLKRYXP
SREXXMHSURGXNWLYQXDNWLYQRVWNRMDMHSRGXGDUQDVOMXEDYOMXSUHPDLYRWX
NDRQHLPELRORNLGDQLP
6WYDUDQMHWUHEDELWLSURL]YRGSOD]PDWRUVNHVQDJHGXKDDQHSDVLYQR
NRPELQLUDQMHUXGQLKLODL]RUPDUD]QDQMD
6WYDUDRFHHVWRQD]LYDPRHQWX]LMDVWLPD=DUD]OLNXRGRVWDOLKOMXGL
HQWX]LMDVWMHVYRMHYUVQR]DOMXEOMHQRELHNRMHVXL]RWUHQDVYDRVMHWLODRQ
YLGLLRVMHDVYHMDVQLMH=DQMHJDMHVYLMHWVYHERJDWLMLLRQJDQDVWRML
SURGXELWLLQDLVYRML]UD]XVWYDUDODNRPLYRWX
6WYDUDRFLQLVXSR]YDQLVDVWUDKRSRWRYDQMHPSULKYDDMX]QDQMDQHJRGDX
QMLKVXPQMDMXMHUVXL]QDQMDVDPDSRVHELRJUDQLHQD
6YDNDVHQDNDQDVDVWRMLRGPDORNUHDWLYQRJXLYDQMDEH]NRMHJYROMLQHEL
QDUDVODNULOD
6YDNLMHRYMHNVYRMHYUVQRNUHDWLYQRELHQHRWNULYHQLXPMHWQLNLOL
VWYDUDRFQHHJQRYRJ7RMHGDNOHRVREDNRMDQDELORNRMRMUD]LQLRWNULMHLOL
VWYRULQHWRQRYRRULJLQDOQRHVWHWVNRMHGQRVWDYQRQHWRWRRSOHPHQMXMH
EOLQMHSULGRQRVLSRMHGLQFXLOLDNLWDYRPRYMHDQVWYX.UHDWLYQDMH
RVRED]QDWLHOMQDLQWHOHNWXDOQRUD]LJUDQDVLJXUQDXVHEHVSUHPQDQDUL]LNL
RGVXWQRVWVWUDKDRGQHXVSMHKDLSRJUHDNDRWYRUHQD]DQRYDLVNXVWYDL
WROHUDQWQD
6YDNLMHVWYDUDODNLXVSMHKUH]XOWDWERUEHL]PHXKWMHQMDLVWYDUDODNRJ
WDOHQWDVMHGQHVWUDQHLSRVWRMHLKXYMHWDL]UDDMQLKVUHGVWDYDLNRQYHQFLMDV
GUXJHVWUDQH8PQLUDGVWYDUDQMDLGHMHMHVWVWYDUDODNLDNWXSXQRPVPLVOX
ULMHL
6YDWNRMHSR]YDQGDQDRYRPVYLMHWXQHWRGRYUL
6YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRYMHNRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
7NRQHWUDLXVNRURYLHQHHELWLWUDHQ
6WYDUDODWYRNRGQDURGDNDRLNRGGMHWHWDLGMHODWQDRYMHNDL]YLUHL]
WMHVNREH
7NRSUHNDVQRPLVOLQDWURNRYHXQLWLWHVYRMHSRGX]HH$WNRSUHUDQR
PLVOLQDWURNRYHXQLWDYDNUHDWLYQRVW
8QDVQDNUHDWLYQLPSRVORYLPDUDGHVWDUHRVREHEH]LGHMDLHPRWLYQLKQDERMD
RWYRUHQL]DVYHQRYRLQDSUHGQR
8VWYDUDODWYXRYMHNRVWYDUXMHMHGLQVWYRELRORNLKLGXKRYQLKVQDJD
LQJHQLR]QRVWLOLL]XPLWHOMVNLGXKLPXGURVW
8VYDNRGQHYQRPLYRWXQDLOD]LPRQDOMXGHNRMLNUHDWLYQRVWSRLVWRYMHXMXV
VYRMHYUVQRPQDVWUDQRXHWLNHWLUDMXLRODNRVYHOMXGHNRMLRGVNDXSR
VYRMLP]DPLVOLPDDWLPHLGMHOLPDRGSURVMHQLK7DMHWHPDQD]RQDMR
RGYUHPHQDVWDULK*UND3ODWRQMHSULPMHULFHNDRWHRUHWLDUHQWX]LMD]PD
UD]OLNRYDRNOLQLNHLW]YVWYDUDODNHEROHVWL2YLPSRWRQMLPDVXELOL
SRGORQLYLGRYQMDFLLSMHVQLFLDNDVQLMHVXXWDMNUXJXOLLXPMHWQLFL
8VYDNRMYUVWLVWYDUDODNHDNWLYQRVWLNUHDWLYQDVHOLQRVWVMHGLQMXMHV
PDWHULMDORPNRMLSUHGVWDYOMDVYLMHWL]YDQQMH0HXWLPWRYULMHGLVDPR]D
SURGXNWLYQLUDG]DUDGXNRMHPXMDSODQLUDPSURL]YRGLPLYLGLPUH]XOWDW
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8YULMHPHNDGDVHRYMHNSULSUHPDGDELVHRWLVQXRVRYHSODQHWHXVYHPLUVND
SURVWUDQVWYDELORELGREURNDGELJDSRYLMHVWQDYHODQDUD]PLOMDQMHR
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WROLNDSRWUHEDGDSDPHQMHRVLJXUDRYMHDQVWYXGDRQRGXKRYQRSULVYRML
VYRMXNUHDWLYQXVWYDUQRVW.DGVDYMHVWQHELELODWDNRXNRULMHQMHQDX
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PLVOLROMXGLPD2YRMHSRWSXQRMDVQRXNXOWXUQRMVIHULEXGXLGDMHVYDND
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]DSUDYRXGYRVWUXHQDVYLMHVW
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]DPDVNLUDQLML
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VLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNLXPMHWQLN
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VYRMXNUHDWLYQXVWYDUQRVW.DGVDYMHVWQHELELODWDNRXNRULMHQMHQDX
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SR]GUDYOMDPRNDRSREMHGHLQDSUHGRYDQMDQHELELOLGUXJRGRQHNRQWUROLUDQD
GMHORYDQMDQHNHRWXHQHVXGELQH.XOWXUQHL]QDQVWYHQHLQMHQLFHXELWLVX
PLVOLROMXGLPD2YRMHSRWSXQRMDVQRXNXOWXUQRMVIHULEXGXLGDMHVYDND
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]DSUDYRXGYRVWUXHQDVYLMHVW
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SURGXNWLYQLUDG]DUDGXNRMHPXMDSODQLUDPSURL]YRGLPLYLGLPUH]XOWDW
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8VYDNRGQHYQRPLYRWXQDLOD]LPRQDOMXGHNRMLNUHDWLYQRVWSRLVWRYMHXMXV
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8VYDNRMYUVWLVWYDUDODNHDNWLYQRVWLNUHDWLYQDVHOLQRVWVMHGLQMXMHV
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SURGXNWLYQLUDG]DUDGXNRMHPXMDSODQLUDPSURL]YRGLPLYLGLPUH]XOWDW
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8YULMHPHNDGDVHRYMHNSULSUHPDGDELVHRWLVQXRVRYHSODQHWHXVYHPLUVND
SURVWUDQVWYDELORELGREURNDGELJDSRYLMHVWQDYHODQDUD]PLOMDQMHR
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WROLNDSRWUHEDGDSDPHQMHRVLJXUDRYMHDQVWYXGDRQRGXKRYQRSULVYRML
VYRMXNUHDWLYQXVWYDUQRVW.DGVDYMHVWQHELELODWDNRXNRULMHQMHQDX
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SR]GUDYOMDPRNDRSREMHGHLQDSUHGRYDQMDQHELELOLGUXJRGRQHNRQWUROLUDQD
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PLVOLROMXGLPD2YRMHSRWSXQRMDVQRXNXOWXUQRMVIHULEXGXLGDMHVYDND
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]DSUDYRXGYRVWUXHQDVYLMHVW
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VLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNLXPMHWQLN
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]DPDVNLUDQLML
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VLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNLXPMHWQLN
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]DPDVNLUDQLML
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WROLNDSRWUHEDGDSDPHQMHRVLJXUDRYMHDQVWYXGDRQRGXKRYQRSULVYRML
VYRMXNUHDWLYQXVWYDUQRVW.DGVDYMHVWQHELELODWDNRXNRULMHQMHQDX
RYDNYRPUD]PLOMDQMXRSURFHVXVYRJYODVWLWRJQDVWDMDQMDPQRJLL]XPLNRMH
SR]GUDYOMDPRNDRSREMHGHLQDSUHGRYDQMDQHELELOLGUXJRGRQHNRQWUROLUDQD
GMHORYDQMDQHNHRWXHQHVXGELQH.XOWXUQHL]QDQVWYHQHLQMHQLFHXELWLVX
PLVOLROMXGLPD2YRMHSRWSXQRMDVQRXNXOWXUQRMVIHULEXGXLGDMHVYDND
YULMHGQRVWNXOWXUQLLGHDOPHXWLPPDQMHWRQRX]QDQRVWLMHUQH]DYLVQRRG
LQMHQLFHGDMHLVWLQDWDNRHUYULMHGQRVWELW]QDQRVWLQLMH]QDQMHQHJRPHWRGD
NRMRPVH]QDQMHPRHSRVWLLSUDYLORNRMHMHGXKSURSLVDRGDELWR]QDQMH
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]DSUDYRXGYRVWUXHQDVYLMHVW
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SURGXNWLYQLUDG]DUDGXNRMHPXMDSODQLUDPSURL]YRGLPLYLGLPUH]XOWDW
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8VYDNRGQHYQRPLYRWXQDLOD]LPRQDOMXGHNRMLNUHDWLYQRVWSRLVWRYMHXMXV
VYRMHYUVQRPQDVWUDQRXHWLNHWLUDMXLRODNRVYHOMXGHNRMLRGVNDXSR
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8VWYDUDODWYXRYMHNRVWYDUXMHMHGLQVWYRELRORNLKLGXKRYQLKVQDJD
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PDQLIHVWLUDVHXPRMRMXQXWUDQMRVWLHOMDHQMDQHQLNDNYDSXWDHQMD
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SRVWDORVWYDUDODNRPRUDVHRVORERGLWLVSRQDVYMHVQRJDMHUVYMHVQRMRMVDPR
VWDYOMDQDSXWSUHSUHNH
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XQXWDUQMHQHGRXPLFH
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XWRSLMDXWYDUH]DEOXGD]DNOHWYH
p7YRMXVSMHK]DYLVLRGHPRFLRQDOQHUDYQRWHHYROMHPRWLYDFLMHUD]LQH
DVSLUDFLMHLLQWHOHNWXDOQH]UHORVWLVWDELOQRVWLLQWHUHVLUDQMDKXPDQH
XVPMHUHQRVWLVWDYRYDLXYMHUHQMDUHDOQRVWLXRFMHQMLYDQMXVHEHLGUXJLKLVO
2=$%/8'$0$
1HJRYRULRVYRPXVSMHKXSUHGRVRERPNRMDQLMHXVSMHOD
7HLXVSMHKXDOLQHSRGVYDNXFLMHQX.DGKRHSRWRSRWRSRVWLL
QHNLRGUHHQLXVSMHKYMHURMDWQRHJDLGRVWLL
3RWUHEQRWLMHGYDGHVHWJRGLQDGDELSRVWLJDRXVSMHKSUHNRQRL
3RWUHEQRWLMHGYDGHVHWJRGLQDGDELSRVWLJDRXVSMHKSUHNRQRL
7HLXVSMHKXDOLQHSRGVYDNXFLMHQX.DGKRHSRWRSRWRSRVWLL
QHNLRGUHHQLXVSMHKYMHURMDWQRHJDLGRVWLL
1HJRYRULRVYRPXVSMHKXSUHGRVRERPNRMDQLMHXVSMHOD
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XVPMHUHQRVWLVWDYRYDLXYMHUHQMDUHDOQRVWLXRFMHQMLYDQMXVHEHLGUXJLKLVO
IDQDWL]DPJDWDQMHLOX]LMHOHJHQGHPLWRELDMSUHGUDVXGHWUDGLFLMD
XWRSLMDXWYDUH]DEOXGD]DNOHWYH
o6DPRWXLPWUDJRPPRHQDSULMHGVYRMLPQDWUDJ
p)DQDWL]DPPRHPRSURQDLVDPRNRGRQLKNRMLSRNXDYDMXSULNULWL
XQXWDUQMHQHGRXPLFH
LYDQDJRQVNDVLODGROD]LVDPRVRQHVWUDQHQHVYMHVQRJ'DELQHNRELH
SRVWDORVWYDUDODNRPRUDVHRVORERGLWLVSRQDVYMHVQRJDMHUVYMHVQRMRMVDPR
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9HOLNLMHPLVOLODFRYMHNNRMLJOHGDQDVYLMHWLURPRWYRUHQLPRLPDL
SR]RUQRSUDWLQDSUHGDN]QDQRVWLNDRLQMHJRYHSRVOMHGLFHQDLQWHOHNWXDOQRP
JRVSRGDUVNRPLGUXWYHQRPSODQX=DVWYDUDRFDMHQXGDSULMHVYHJDMHGQR
VORERGQRRGVWRMDQMHUD]PDNRGVWYDULVYMHLQDGXKDXSXHQDQDVWURJRVWL
LVWRX
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DOLQHPDVPLMHKD
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PDQLIHVWLUDVHXPRMRMXQXWUDQMRVWLHOMDHQMDQHQLNDNYDSXWDHQMD
DSVROXWQR]DKWLMHYDQMHEROMHJDVYLMHWD8PRMRMXQXWUDQMRVWLQHRGROMLYR
]YXL1HPRJXHMHGDWDNRWUHEDRVWDWLVYHWRPRUDRPRUDSRVWDWL
GUXJDLMHLEROMH
.DNYLVXELOLIDQDWLFLYHOLNLYRMVNRYRH1DSROHRQ+LWOHU0XVROLQL"%LOLVX
OMXGLPDORJUDVWDDPELYDOHQWQLXVYRMLPRGQRVLPDSUHPDGUXJLPRVREDPDL
9HWLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRP
QHJRSUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q
]XULXEH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL
]DPLVOLSXEOLNXVYLHUD]XPLMHYDQMD
%LWLVORERGDQRGSUHGUDVXGDSUYLMHXYMHWOMXEDYLSUHPDEOLQMHPX
$UJXPHQWLNRULVWHSURWLYSUHGUDVXGDMHGQDNRPDORNDRLRNRODGQLNHNVL
SURWLY]DWYRUD
pRYMHNWUHEDLYMHWL]GUDYVQDDQLSRWSXQRVORERGDQRGVYLKSUHGUDVXGD
pWROMXGLQD]LYDMXFLYLOL]DFLMRPMHVWVWDQMHVDGDQMLKRELDMD
6WDULVXVHPLWRYLLVFUSMHOL
6YDNLPLWRWNULYDWRVHQHJGMHLQHNRPH]ELORDWDVHLVWLQDQHPRHVWDYLWL
QDVXG
0LWRYLVXVWYRUHQLGDLKPDWDRLYOMDYD
p0LWRYLSRQHNDGQRVHXVHELYLHRSDVQRVWLQHJRVWYDUQRVW
p/HJHQGHVXODLVDXUHRORP
1DMEROMLOLMHNSURWLYLOX]LMDSRJOHGMHXRJOHGDOR
6YHPRHRSURVWLWLRVLPRGVXWQRVWLQRGREURMHGDQHWNRLPDLOX]LMD
p3URPLVOLRLOX]LML2QRWRQD]LYDPRLOX]LMRPPRGDMHGXHYQDLQMHQLWRVW
RGRJURPQRJ]QDDMD
p*DWDQMHLSURULFDQMHVYHLVSUD]QRVWL
=QDQVWYHQLFLVPDWUDMXGDIDQDWLFLQLVXOXDFLXSVLKLMDWULMVNRPVPLVOX.RG
IDQDWLNDVHQMLKRYHILNVQHLGHMHL]DEOXGHPRJXHVWRREMDVQLWLDNRVH
SRWDQNRSURXLQMLKRYRGJRMLRNROLQD
8YMHUHQMDVXSURWQDVXYUHPHQLFLPDQLVXELODXYLMHNGREURGROD7DNDYVH
RGQRVXGXERNRMPMHUL]DGUDRGRGDQDVLWRPRGDDNXMRJRUHPREOLNX
1DMEROMLSULPMHU]DWRVXUD]OLLWLIDQDWL]PLYMHUVNLLSROLWLNL6SDOMLYDQMH
NQMLJDUHSUHVLMD]DEUDQDLWDQMDXQRHQMDLWLVNDQMDVWYRULODVXQHVDPR
FHQ]XUXYHLDXWRFHQ]XUX7HPHWRGHXQLMHWHVXLX]DNRQNDRNULYLQR
GMHOR1HNHNQMLJHL]D]LYDMXPDOHUDWRYHLXFMHQHSULPMHULFH6RWRQVNL
VWLKRYL
8SURORVWLDOLLVDGDQMRVWLDJUHVLYQLPVXOMXGLPDQHNHVXOXGHLGHMHELOH
XYLMHNPQRJRYDQLMHRGOMXGVNLKLYRWDNRMHQLVXWHGMHOL
WRMHPDQMHSUD]QRYMHUMDWRMHPDQMHIDQDWL]PDDWRMHPDQMHIDQDWL]PDWR
MHPDQMHQHVUHD
2GIDQDWL]PDGREDUEDUVWYDVDPRMHMHGDQNRUDN5DVSUDYOMDWLVIDQDWLFLPD
]QDLYXLNRQRSDFVSURWLYQLNRPPRPDGLNRMDMHVYRMNUDMNRQRSFD
]DYH]DOD]DGHEHORVWDEOR
LGHMDPDEH]RE]LUQLSUHPDVXGELQLVYRMLKYODVWLWLKPUWYLKYRMQLNDD
VDGLVWLNLVXVHQDVODLYDOLPXNDPDLSRNROMLPDQHGXQLK
LGHMDPDEH]RE]LUQLSUHPDVXGELQLVYRMLKYODVWLWLKPUWYLKYRMQLNDD
VDGLVWLNLVXVHQDVODLYDOLPXNDPDLSRNROMLPDQHGXQLK
GIDQDWL]PDGREDUEDUVWYDVDPRMHMHGDQNRUDN5DVSUDYOMDWLVIDQDWLFLPD
2
]QDLYXLNRQRSDFVSURWLYQLNRPPRPDGLNRMDMHVYRMNUDMNRQRSFD
]DYH]DOD]DGHEHORVWDEOR
WRMHPDQMHSUD]QRYMHUMDWRMHPDQMHIDQDWL]PDDWRMHPDQMHIDQDWL]PDWR
MHPDQMHQHVUHD
8SURORVWLDOLLVDGDQMRVWLDJUHVLYQLPVXOMXGLPDQHNHVXOXGHLGHMHELOH
XYLMHNPQRJRYDQLMHRGOMXGVNLKLYRWDNRMHQLVXWHGMHOL
8YMHUHQMDVXSURWQDVXYUHPHQLFLPDQLVXELODXYLMHNGREURGROD7DNDYVH
RGQRVXGXERNRMPMHUL]DGUDRGRGDQDVLWRPRGDDNXMRJRUHPREOLNX
1DMEROMLSULPMHU]DWRVXUD]OLLWLIDQDWL]PLYMHUVNLLSROLWLNL6SDOMLYDQMH
NQMLJDUHSUHVLMD]DEUDQDLWDQMDXQRHQMDLWLVNDQMDVWYRULODVXQHVDPR
FHQ]XUXYHLDXWRFHQ]XUX7HPHWRGHXQLMHWHVXLX]DNRQNDRNULYLQR
GMHOR1HNHNQMLJHL]D]LYDMXPDOHUDWRYHLXFMHQHSULPMHULFH6RWRQVNL
VWLKRYL
QDQVWYHQLFLVPDWUDMXGDIDQDWLFLQLVXOXDFLXSVLKLMDWULMVNRPVPLVOX.RG
=
IDQDWLNDVHQMLKRYHILNVQHLGHMHL]DEOXGHPRJXHVWRREMDVQLWLDNRVH
SRWDQNRSURXLQMLKRYRGJRMLRNROLQD
p*DWDQMHLSURULFDQMHVYHLVSUD]QRVWL
p3URPLVOLRLOX]LML2QRWRQD]LYDPRLOX]LMRPPRGDMHGXHYQDLQMHQLWRVW
RGRJURPQRJ]QDDMD
6YHPRHRSURVWLWLRVLPRGVXWQRVWLQRGREURMHGDQHWNRLPDLOX]LMD
1DMEROMLOLMHNSURWLYLOX]LMDSRJOHGMHXRJOHGDOR
p/HJHQGHVXODLVDXUHRORP
p0LWRYLSRQHNDGQRVHXVHELYLHRSDVQRVWLQHJRVWYDUQRVW
0LWRYLVXVWYRUHQLGDLKPDWDRLYOMDYD
6YDNLPLWRWNULYDWRVHQHJGMHLQHNRPH]ELORDWDVHLVWLQDQHPRHVWDYLWL
QDVXG
6WDULVXVHPLWRYLLVFUSMHOL
pWROMXGLQD]LYDMXFLYLOL]DFLMRPMHVWVWDQMHVDGDQMLKRELDMD
pRYMHNWUHEDLYMHWL]GUDYVQDDQLSRWSXQRVORERGDQRGVYLKSUHGUDVXGD
$UJXPHQWLNRULVWHSURWLYSUHGUDVXGDMHGQDNRPDORNDRLRNRODGQLNHNVL
SURWLY]DWYRUD
%LWLVORERGDQRGSUHGUDVXGDSUYLMHXYMHWOMXEDYLSUHPDEOLQMHPX
%LWLVORERGDQRGSUHGUDVXGDSUYLMHXYMHWOMXEDYLSUHPDEOLQMHPX
$UJXPHQWLNRULVWHSURWLYSUHGUDVXGDMHGQDNRPDORNDRLRNRODGQLNHNVL
SURWLY]DWYRUD
pRYMHNWUHEDLYMHWL]GUDYVQDDQLSRWSXQRVORERGDQRGVYLKSUHGUDVXGD
pWROMXGLQD]LYDMXFLYLOL]DFLMRPMHVWVWDQMHVDGDQMLKRELDMD
6WDULVXVHPLWRYLLVFUSMHOL
6YDNLPLWRWNULYDWRVHQHJGMHLQHNRPH]ELORDWDVHLVWLQDQHPRHVWDYLWL
QDVXG
0LWRYLVXVWYRUHQLGDLKPDWDRLYOMDYD
p0LWRYLSRQHNDGQRVHXVHELYLHRSDVQRVWLQHJRVWYDUQRVW
p/HJHQGHVXODLVDXUHRORP
1DMEROMLOLMHNSURWLYLOX]LMDSRJOHGMHXRJOHGDOR
6YHPRHRSURVWLWLRVLPRGVXWQRVWLQRGREURMHGDQHWNRLPDLOX]LMD
p3URPLVOLRLOX]LML2QRWRQD]LYDPRLOX]LMRPPRGDMHGXHYQDLQMHQLWRVW
RGRJURPQRJ]QDDMD
p*DWDQMHLSURULFDQMHVYHLVSUD]QRVWL
=QDQVWYHQLFLVPDWUDMXGDIDQDWLFLQLVXOXDFLXSVLKLMDWULMVNRPVPLVOX.RG
IDQDWLNDVHQMLKRYHILNVQHLGHMHL]DEOXGHPRJXHVWRREMDVQLWLDNRVH
SRWDQNRSURXLQMLKRYRGJRMLRNROLQD
8YMHUHQMDVXSURWQDVXYUHPHQLFLPDQLVXELODXYLMHNGREURGROD7DNDYVH
RGQRVXGXERNRMPMHUL]DGUDRGRGDQDVLWRPRGDDNXMRJRUHPREOLNX
1DMEROMLSULPMHU]DWRVXUD]OLLWLIDQDWL]PLYMHUVNLLSROLWLNL6SDOMLYDQMH
NQMLJDUHSUHVLMD]DEUDQDLWDQMDXQRHQMDLWLVNDQMDVWYRULODVXQHVDPR
FHQ]XUXYHLDXWRFHQ]XUX7HPHWRGHXQLMHWHVXLX]DNRQNDRNULYLQR
GMHOR1HNHNQMLJHL]D]LYDMXPDOHUDWRYHLXFMHQHSULPMHULFH6RWRQVNL
VWLKRYL
8SURORVWLDOLLVDGDQMRVWLDJUHVLYQLPVXOMXGLPDQHNHVXOXGHLGHMHELOH
XYLMHNPQRJRYDQLMHRGOMXGVNLKLYRWDNRMHQLVXWHGMHOL
WRMHPDQMHSUD]QRYMHUMDWRMHPDQMHIDQDWL]PDDWRMHPDQMHIDQDWL]PDWR
MHPDQMHQHVUHD
2GIDQDWL]PDGREDUEDUVWYDVDPRMHMHGDQNRUDN5DVSUDYOMDWLVIDQDWLFLPD
]QDLYXLNRQRSDFVSURWLYQLNRPPRPDGLNRMDMHVYRMNUDMNRQRSFD
]DYH]DOD]DGHEHORVWDEOR
LGHMDPDEH]RE]LUQLSUHPDVXGELQLVYRMLKYODVWLWLKPUWYLKYRMQLNDD
VDGLVWLNLVXVHQDVODLYDOLPXNDPDLSRNROMLPDQHGXQLK
LGHMDPDEH]RE]LUQLSUHPDVXGELQLVYRMLKYODVWLWLKPUWYLKYRMQLNDD
VDGLVWLNLVXVHQDVODLYDOLPXNDPDLSRNROMLPDQHGXQLK
GIDQDWL]PDGREDUEDUVWYDVDPRMHMHGDQNRUDN5DVSUDYOMDWLVIDQDWLFLPD
2
]QDLYXLNRQRSDFVSURWLYQLNRPPRPDGLNRMDMHVYRMNUDMNRQRSFD
]DYH]DOD]DGHEHORVWDEOR
WRMHPDQMHSUD]QRYMHUMDWRMHPDQMHIDQDWL]PDDWRMHPDQMHIDQDWL]PDWR
MHPDQMHQHVUHD
8SURORVWLDOLLVDGDQMRVWLDJUHVLYQLPVXOMXGLPDQHNHVXOXGHLGHMHELOH
XYLMHNPQRJRYDQLMHRGOMXGVNLKLYRWDNRMHQLVXWHGMHOL
8YMHUHQMDVXSURWQDVXYUHPHQLFLPDQLVXELODXYLMHNGREURGROD7DNDYVH
RGQRVXGXERNRMPMHUL]DGUDRGRGDQDVLWRPRGDDNXMRJRUHPREOLNX
1DMEROMLSULPMHU]DWRVXUD]OLLWLIDQDWL]PLYMHUVNLLSROLWLNL6SDOMLYDQMH
NQMLJDUHSUHVLMD]DEUDQDLWDQMDXQRHQMDLWLVNDQMDVWYRULODVXQHVDPR
FHQ]XUXYHLDXWRFHQ]XUX7HPHWRGHXQLMHWHVXLX]DNRQNDRNULYLQR
GMHOR1HNHNQMLJHL]D]LYDMXPDOHUDWRYHLXFMHQHSULPMHULFH6RWRQVNL
VWLKRYL
QDQVWYHQLFLVPDWUDMXGDIDQDWLFLQLVXOXDFLXSVLKLMDWULMVNRPVPLVOX.RG
=
IDQDWLNDVHQMLKRYHILNVQHLGHMHL]DEOXGHPRJXHVWRREMDVQLWLDNRVH
SRWDQNRSURXLQMLKRYRGJRMLRNROLQD
p*DWDQMHLSURULFDQMHVYHLVSUD]QRVWL
p3URPLVOLRLOX]LML2QRWRQD]LYDPRLOX]LMRPPRGDMHGXHYQDLQMHQLWRVW
RGRJURPQRJ]QDDMD
6YHPRHRSURVWLWLRVLPRGVXWQRVWLQRGREURMHGDQHWNRLPDLOX]LMD
1DMEROMLOLMHNSURWLYLOX]LMDSRJOHGMHXRJOHGDOR
p/HJHQGHVXODLVDXUHRORP
p0LWRYLSRQHNDGQRVHXVHELYLHRSDVQRVWLQHJRVWYDUQRVW
0LWRYLVXVWYRUHQLGDLKPDWDRLYOMDYD
6YDNLPLWRWNULYDWRVHQHJGMHLQHNRPH]ELORDWDVHLVWLQDQHPRHVWDYLWL
QDVXG
6WDULVXVHPLWRYLLVFUSMHOL
pWROMXGLQD]LYDMXFLYLOL]DFLMRPMHVWVWDQMHVDGDQMLKRELDMD
pRYMHNWUHEDLYMHWL]GUDYVQDDQLSRWSXQRVORERGDQRGVYLKSUHGUDVXGD
$UJXPHQWLNRULVWHSURWLYSUHGUDVXGDMHGQDNRPDORNDRLRNRODGQLNHNVL
SURWLY]DWYRUD
%LWLVORERGDQRGSUHGUDVXGDSUYLMHXYMHWOMXEDYLSUHPDEOLQMHPX
%RUED]DVORERGXRYMHNDLQLMHQLWDGUXJRQHJRERUED]DRVORERHQMHRG
SUHGUDVXGD
*ODYQLVXX]URFLSUHGUDVXGDRSRQDDQMHQDYLNDLVNORQRVW
,PDOMXGLNRMLVXSUHJOXSLDNL]DSUHGUDVXGX.DNYDOLMHWRDORVQDHSRKDX
NRMRMMHODNHUD]ELWLDWRPQHJRSUHGUDVXGX
1DLVXVXGRYLSXQLSUHGUDVXGDMHULYLPRXGUXWYXNRMHSRLYDQD
VWXSRYLPDSULYDWQRJYODVQLWYDSURILWDLVLOH6WMHFDWLSRVMHGRYDWLLVWYDUDWL
SURILWVXVYHWDLQHRWXLYDSUDYDSRMHGLQFDXLQGXVWULMVNRPGUXWYXEH]
RE]LUDRGDNOHGRYODVQLWYRSRWMHH3LWDQMHMHPHXWLPNDNRLYMHWLEH]
VWMHFDQMDLNDNYRJSRVMHGRYDQMD
1LNDGQLMHNDVQRQDSXVWLWLSUHGUDVXGH
2VORERGLVHSUHGUDVXGDLSUD]QRYMHUMD
3UHGUDVXGDL]YLUHL]RVREQLKQHGRVWDWDNDWHNUXWRJRGJRMDDRGUDYDVHX
SUHWMHUDQRPSRWRYDQMXDXWRULWHWXLQHSULMDWHOMVWYDSUHPDVYLPDNRMLVX
GUXJDLMLLVODELMLSD]DWRLLGHDOQLNULYFL]DVYH
3UHGUDVXGDMHGLMHWHQH]QDQMD
3UHGUDVXGDMHXQDSULMHGGRQRHQVXGNRMLQDNRQVDVYLPVXSURWQLKLVNXVWDYD
QLVPRXVWDQMXL]PLMHQLWLRVRELWRHOMXGLNRMLVXELOLRGJDMDQLVWURJR
SUHWMHUDQRXYDDYDWLXJOHGQHRVREHLSULPDWLVYHWRVPDWUDMXQMLKRYLP
VWDYRYLPDLYUHGQRWDPD1HNULWLQRHVHRGQRVLWLSUHPDRVREDPDNRMH
LPDMXPR6YLMHWLPVHLQLGLYOMLLRSDVDQ=DWRVXQHWUSHOMLYLSUHPD
SRMHGLQFLPDLVNXSLQDPDNRMHVHQHSRQDDMXXVNODGXVSULKYDHQLP
SUDYLOLPDWHXJURDYDMXQMLKRYRVMHDM]DUHGLLVSUDYQRVW.UXWL]DWLUDODNLL
DXWRULWDUDQRGJRMXFMHSOMXMHYHUDQRXGMHWHWXXYMHUHQMHGDVXYDQLMHGLQR
PRLSRORDMWHGDVXUD]XPLXYMHUDYDQMHPDQMHYULMHGQLRGXSRWUHEHVLOH
7DNYDLQGLYLGXDVXPQMDVDVWUDKRPMHUMHQHVLJXUQDLLPDVXSURWQHSRJOHGH
]ERJVWUDKDRGND]QH3RVOMHGLFDMHGDWDNDYRYMHNQHUD]UMHDYDVXPQMHLQH
XNODQMDRSDVQRVW1DVWDMHWUDMDQRVMHDMQHVLJXUQRVWLWRVHRGUDYDNDR
QHWUSHOMLYRVWSUHPDVODELPD
3UHGUDVXGHVHXJODYDPDOMXGLMDYOMDMXNDRUHDNFLMHQDXQXWUDQMHLYDQMVNH
NRQIOLNWH
6XGMHPRJXHRERULWLDOLQHLSUHGUDVXGX
6YLOMXGLLPDMXVYRMXVODEXVWUDQXVYRMHSUHGUDVXGH
7NRYMHUXMHGDFUSLL]XGLFUSLSRYUHPHQRL]PXWQRJL]YRUDSUHGUDVXGH
8NRULMHQXSUHGUDVXGDVXQHVLJXUQRVWSRWLWHQRVWLVWUDKSUHGQHLP
UD]OLLWLP
9HLQDOMXGLPQRJRODNHVKYDDQHGRVWDWNHGUXJLKOMXGLQHJROLVYRMH
YODVWLWH6YDNRRSUHGMHOMHQMHNRMHELRYLVLORRQDLPSUHGUDVXGDPDLOL
SRVHEQLPVNORQRVWLPDVLJXUQRVHQHELPRJORRGUDWL
%RUED]DVORERGXRYMHNDLQLMHQLWDGUXJRQHJRERUED]DRVORERHQMHRG
SUHGUDVXGD
*ODYQLVXX]URFLSUHGUDVXGDRSRQDDQMHQDYLNDLVNORQRVW
,PDOMXGLNRMLVXSUHJOXSLDNL]DSUHGUDVXGX.DNYDOLMHWRDORVQDHSRKDX
NRMRMMHODNHUD]ELWLDWRPQHJRSUHGUDVXGX
1DLVXVXGRYLSXQLSUHGUDVXGDMHULYLPRXGUXWYXNRMHSRLYDQD
VWXSRYLPDSULYDWQRJYODVQLWYDSURILWDLVLOH6WMHFDWLSRVMHGRYDWLLVWYDUDWL
SURILWVXVYHWDLQHRWXLYDSUDYDSRMHGLQFDXLQGXVWULMVNRPGUXWYXEH]
RE]LUDRGDNOHGRYODVQLWYRSRWMHH3LWDQMHMHPHXWLPNDNRLYMHWLEH]
VWMHFDQMDLNDNYRJSRVMHGRYDQMD
1LNDGQLMHNDVQRQDSXVWLWLSUHGUDVXGH
2VORERGLVHSUHGUDVXGDLSUD]QRYMHUMD
3UHGUDVXGDL]YLUHL]RVREQLKQHGRVWDWDNDWHNUXWRJRGJRMDDRGUDYDVHX
SUHWMHUDQRPSRWRYDQMXDXWRULWHWXLQHSULMDWHOMVWYDSUHPDVYLPDNRMLVX
GUXJDLMLLVODELMLSD]DWRLLGHDOQLNULYFL]DVYH
3UHGUDVXGDMHGLMHWHQH]QDQMD
3UHGUDVXGDMHXQDSULMHGGRQRHQVXGNRMLQDNRQVDVYLPVXSURWQLKLVNXVWDYD
QLVPRXVWDQMXL]PLMHQLWLRVRELWRHOMXGLNRMLVXELOLRGJDMDQLVWURJR
SUHWMHUDQRXYDDYDWLXJOHGQHRVREHLSULPDWLVYHWRVPDWUDMXQMLKRYLP
VWDYRYLPDLYUHGQRWDPD1HNULWLQRHVHRGQRVLWLSUHPDRVREDPDNRMH
LPDMXPR6YLMHWLPVHLQLGLYOMLLRSDVDQ=DWRVXQHWUSHOMLYLSUHPD
SRMHGLQFLPDLVNXSLQDPDNRMHVHQHSRQDDMXXVNODGXVSULKYDHQLP
SUDYLOLPDWHXJURDYDMXQMLKRYRVMHDM]DUHGLLVSUDYQRVW.UXWL]DWLUDODNLL
DXWRULWDUDQRGJRMXFMHSOMXMHYHUDQRXGMHWHWXXYMHUHQMHGDVXYDQLMHGLQR
PRLSRORDMWHGDVXUD]XPLXYMHUDYDQMHPDQMHYULMHGQLRGXSRWUHEHVLOH
7DNYDLQGLYLGXDVXPQMDVDVWUDKRPMHUMHQHVLJXUQDLLPDVXSURWQHSRJOHGH
]ERJVWUDKDRGND]QH3RVOMHGLFDMHGDWDNDYRYMHNQHUD]UMHDYDVXPQMHLQH
XNODQMDRSDVQRVW1DVWDMHWUDMDQRVMHDMQHVLJXUQRVWLWRVHRGUDYDNDR
QHWUSHOMLYRVWSUHPDVODELPD
3UHGUDVXGHVHXJODYDPDOMXGLMDYOMDMXNDRUHDNFLMHQDXQXWUDQMHLYDQMVNH
NRQIOLNWH
6XGMHPRJXHRERULWLDOLQHLSUHGUDVXGX
6YLOMXGLLPDMXVYRMXVODEXVWUDQXVYRMHSUHGUDVXGH
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8NRULMHQXSUHGUDVXGDVXQHVLJXUQRVWSRWLWHQRVWLVWUDKSUHGQHLP
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9HLQDOMXGLPQRJRODNHVKYDDQHGRVWDWNHGUXJLKOMXGLQHJROLVYRMH
YODVWLWH6YDNRRSUHGMHOMHQMHNRMHELRYLVLORRQDLPSUHGUDVXGDPDLOL
SRVHEQLPVNORQRVWLPDVLJXUQRVHQHELPRJORRGUDWL
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1DLVXVXGRYLSXQLSUHGUDVXGDMHULYLPRXGUXWYXNRMHSRLYDQD
VWXSRYLPDSULYDWQRJYODVQLWYDSURILWDLVLOH6WMHFDWLSRVMHGRYDWLLVWYDUDWL
SURILWVXVYHWDLQHRWXLYDSUDYDSRMHGLQFDXLQGXVWULMVNRPGUXWYXEH]
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VWMHFDQMDLNDNYRJSRVMHGRYDQMD
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2VORERGLVHSUHGUDVXGDLSUD]QRYMHUMD
3UHGUDVXGDL]YLUHL]RVREQLKQHGRVWDWDNDWHNUXWRJRGJRMDDRGUDYDVHX
SUHWMHUDQRPSRWRYDQMXDXWRULWHWXLQHSULMDWHOMVWYDSUHPDVYLPDNRMLVX
GUXJDLMLLVODELMLSD]DWRLLGHDOQLNULYFL]DVYH
3UHGUDVXGDMHGLMHWHQH]QDQMD
3UHGUDVXGDMHXQDSULMHGGRQRHQVXGNRMLQDNRQVDVYLPVXSURWQLKLVNXVWDYD
QLVPRXVWDQMXL]PLMHQLWLRVRELWRHOMXGLNRMLVXELOLRGJDMDQLVWURJR
SUHWMHUDQRXYDDYDWLXJOHGQHRVREHLSULPDWLVYHWRVPDWUDMXQMLKRYLP
VWDYRYLPDLYUHGQRWDPD1HNULWLQRHVHRGQRVLWLSUHPDRVREDPDNRMH
LPDMXPR6YLMHWLPVHLQLGLYOMLLRSDVDQ=DWRVXQHWUSHOMLYLSUHPD
SRMHGLQFLPDLVNXSLQDPDNRMHVHQHSRQDDMXXVNODGXVSULKYDHQLP
SUDYLOLPDWHXJURDYDMXQMLKRYRVMHDM]DUHGLLVSUDYQRVW.UXWL]DWLUDODNLL
DXWRULWDUDQRGJRMXFMHSOMXMHYHUDQRXGMHWHWXXYMHUHQMHGDVXYDQLMHGLQR
PRLSRORDMWHGDVXUD]XPLXYMHUDYDQMHPDQMHYULMHGQLRGXSRWUHEHVLOH
7DNYDLQGLYLGXDVXPQMDVDVWUDKRPMHUMHQHVLJXUQDLLPDVXSURWQHSRJOHGH
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XNODQMDRSDVQRVW1DVWDMHWUDMDQRVMHDMQHVLJXUQRVWLWRVHRGUDYDNDR
QHWUSHOMLYRVWSUHPDVODELPD
3UHGUDVXGHVHXJODYDPDOMXGLMDYOMDMXNDRUHDNFLMHQDXQXWUDQMHLYDQMVNH
NRQIOLNWH
6XGMHPRJXHRERULWLDOLQHLSUHGUDVXGX
6YLOMXGLLPDMXVYRMXVODEXVWUDQXVYRMHSUHGUDVXGH
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8NRULMHQXSUHGUDVXGDVXQHVLJXUQRVWSRWLWHQRVWLVWUDKSUHGQHLP
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9HLQDOMXGLPQRJRODNHVKYDDQHGRVWDWNHGUXJLKOMXGLQHJROLVYRMH
YODVWLWH6YDNRRSUHGMHOMHQMHNRMHELRYLVLORRQDLPSUHGUDVXGDPDLOL
SRVHEQLPVNORQRVWLPDVLJXUQRVHQHELPRJORRGUDWL
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3UHGUDVXGDMHXQDSULMHGGRQRHQVXGNRMLQDNRQVDVYLPVXSURWQLKLVNXVWDYD
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SUHWMHUDQRXYDDYDWLXJOHGQHRVREHLSULPDWLVYHWRVPDWUDMXQMLKRYLP
VWDYRYLPDLYUHGQRWDPD1HNULWLQRHVHRGQRVLWLSUHPDRVREDPDNRMH
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SRMHGLQFLPDLVNXSLQDPDNRMHVHQHSRQDDMXXVNODGXVSULKYDHQLP
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QHWUSHOMLYRVWSUHPDVODELPD
3UHGUDVXGHVHXJODYDPDOMXGLMDYOMDMXNDRUHDNFLMHQDXQXWUDQMHLYDQMVNH
NRQIOLNWH
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8NRULMHQXSUHGUDVXGDVXQHVLJXUQRVWSRWLWHQRVWLVWUDKSUHGQHLP
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SRVHEQLPVNORQRVWLPDVLJXUQRVHQHELPRJORRGUDWL
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7UDGLFLMDMHVDXYDQLQDSUHGDNQDSUHGDNMHQDVWDYDNWUDGLFLMH
7UDGLFLMDQLMHXYDQMHSHSHODYHUDVSLULYDQMHSODPHQD
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p%H]XYMHWDLRJUDQLHQMDLVSRYLMHGDPSRX]GDQRVWXPLOMHQMXLGMHORYDQMX
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LVWLQD
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7UDGLFLMDQLMHXYDQMHSHSHODYHUDVSLULYDQMHSODPHQD
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VODELLGDEXGHMRMDL
1HWUXGLVHRNRRQRJWRMHL]QDGWYRMHVQDJHMHULRQRHPXVXWHXLOL
YHMHSUHJROHPR]DXPOMXGVNL6ODERVWMHVQDJHWRYMHUXMHMHGLQRXVQDJX
6YLMHVWRVQD]LSRYHDYDQDXVQDJX
LYLLPDMXGRYROMQRVQDJHGDRGVLMHNXVYRMXVQDJH
p6ROLGDUQRVWMHVYMHVQDVSUHPQRVWRJUDQLDYDQMHPYODVWLWHVORERGHSURLULWL
VORERGXGUXJLKVROLGDUQRVWVHQHPRHQDUHLYDWLDOLMXMHSRWUHEQR
SUREXGLWLLPRWLYLUDWL
6YLOMXGLWUHEDMXSRPRL]DYLVHMHGQLRGGUXJLK/MXGVNDMHVROLGDUQRVWQXDQ
XYMHWGDVHELORNRMLSRMHGLQDFRVWYDUL
p9UKXQDFMHVSUHWQRVWLXWRPHGDMH]QDPRVDNULWL
p$NRQLWDQH]QDPRUDVYHPXYMHURYDWL
$NRHOLQHWRQDXLWLQLNDGDQLVLQH]DSRVOHQ
'DQDQMLGDQXHQLNMHMXHUDQMHJGDQD
1H]JRGQRMHNRGXHQMDWRVD]QDQMHPUDVWHLGDVNDNRMXLPDPRSUHG
JODYRP
1LVLVHQDXHQURGLR
2QDMWNRSUHVWDQHXLWLMHVWDUELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD2QDMWNR
QDVWDYLXLWLMHPODGELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD
2QLNRML]QDMXGREURMHGDVHVMHWHRQLNRMHQH]QDMXQHNDXH
2QLNRML]QDMXGREURMHGDVHVMHWHRQLNRMHQH]QDMXQHNDXH
6DPRMHPDOLEURMOMXGLGRYROMQRVNURPDQNDNRELSRGQLRGDLKVHLVSUDYQR
SURFLMHQL
6NURPDQRYMHNPRHGRELWLVYHGRELWLDRKROLFDVYHL]JXELWLMHUVNURPQRVW
XYLMHNQDLOD]LQDYHOLNRGXQRVWDRKRORVWQD]DYLVW
6NURPDQMHXYLMHNYHGDUDXVUFXRKRORJDRYMHNDMH]DYLVWLJQMHY
6NURPQRVWMHRVRELQDNRMDSRWMHHRGVYLMHVWLRYODVWLWRMPRL
6NURPQRVWMHSRHWDNUD]XPD
6NURPQRVWMHYUOLQDPODNRQMD8RYMHNDQLMHQLWDNUKNLMHRGQMHJRYH
VNURPQRVWLLGREURQDPMHUQRVWL
6NURPQRVWOMXGHSRQHNDGGRYRGLGRYUKRYDQDNRMHLKGUVNRVWQLNDGDQHEL
X]GLJOD
6NURPQRVWQLMHSRGFMHQMLYDQMHQDVVDPLKYHSRWRYDQMHGUXJLK6NURPQD
RVREDMHSXQDSRWRYDQMD
6YLYHOLNLOMXGLVXVNURPQL
p%ODJRRQRPHWNRMHPDORMDLPHXVODELPD7RPMDHPSRPDJDWHVYL
VODELLGDEXGHMRMDL
1HWUXGLVHRNRRQRJWRMHL]QDGWYRMHVQDJHMHULRQRHPXVXWHXLOL
YHMHSUHJROHPR]DXPOMXGVNL6ODERVWMHVQDJHWRYMHUXMHMHGLQRXVQDJX
6YLMHVWRVQD]LSRYHDYDQDXVQDJX
LYLLPDMXGRYROMQRVQDJHGDRGVLMHNXVYRMXVQDJH
p6ROLGDUQRVWMHVYMHVQDVSUHPQRVWRJUDQLDYDQMHPYODVWLWHVORERGHSURLULWL
VORERGXGUXJLKVROLGDUQRVWVHQHPRHQDUHLYDWLDOLMXMHSRWUHEQR
SUREXGLWLLPRWLYLUDWL
6YLOMXGLWUHEDMXSRPRL]DYLVHMHGQLRGGUXJLK/MXGVNDMHVROLGDUQRVWQXDQ
XYMHWGDVHELORNRMLSRMHGLQDFRVWYDUL
p9UKXQDFMHVSUHWQRVWLXWRPHGDMH]QDPRVDNULWL
p$NRQLWDQH]QDPRUDVYHPXYMHURYDWL
$NRHOLQHWRQDXLWLQLNDGDQLVLQH]DSRVOHQ
'DQDQMLGDQXHQLNMHMXHUDQMHJGDQD
1H]JRGQRMHNRGXHQMDWRVD]QDQMHPUDVWHLGDVNDNRMXLPDPRSUHG
JODYRP
1LVLVHQDXHQURGLR
2QDMWNRSUHVWDQHXLWLMHVWDUELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD2QDMWNR
QDVWDYLXLWLMHPODGELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD
6DPRMHPDOLEURMOMXGLGRYROMQRVNURPDQNDNRELSRGQLRGDLKVHLVSUDYQR
SURFLMHQL
6NURPDQRYMHNPRHGRELWLVYHGRELWLDRKROLFDVYHL]JXELWLMHUVNURPQRVW
XYLMHNQDLOD]LQDYHOLNRGXQRVWDRKRORVWQD]DYLVW
6NURPDQMHXYLMHNYHGDUDXVUFXRKRORJDRYMHNDMH]DYLVWLJQMHY
6NURPQRVWMHRVRELQDNRMDSRWMHHRGVYLMHVWLRYODVWLWRMPRL
6NURPQRVWMHSRHWDNUD]XPD
6NURPQRVWMHYUOLQDPODNRQMD8RYMHNDQLMHQLWDNUKNLMHRGQMHJRYH
VNURPQRVWLLGREURQDPMHUQRVWL
6NURPQRVWOMXGHSRQHNDGGRYRGLGRYUKRYDQDNRMHLKGUVNRVWQLNDGDQHEL
X]GLJOD
6NURPQRVWQLMHSRGFMHQMLYDQMHQDVVDPLKYHSRWRYDQMHGUXJLK6NURPQD
RVREDMHSXQDSRWRYDQMD
6YLYHOLNLOMXGLVXVNURPQL
p%ODJRRQRPHWNRMHPDORMDLPHXVODELPD7RPMDHPSRPDJDWHVYL
VODELLGDEXGHMRMDL
1HWUXGLVHRNRRQRJWRMHL]QDGWYRMHVQDJHMHULRQRHPXVXWHXLOL
YHMHSUHJROHPR]DXPOMXGVNL6ODERVWMHVQDJHWRYMHUXMHMHGLQRXVQDJX
6YLMHVWRVQD]LSRYHDYDQDXVQDJX
LYLLPDMXGRYROMQRVQDJHGDRGVLMHNXVYRMXVQDJH
p6ROLGDUQRVWMHVYMHVQDVSUHPQRVWRJUDQLDYDQMHPYODVWLWHVORERGHSURLULWL
VORERGXGUXJLKVROLGDUQRVWVHQHPRHQDUHLYDWLDOLMXMHSRWUHEQR
SUREXGLWLLPRWLYLUDWL
6YLOMXGLWUHEDMXSRPRL]DYLVHMHGQLRGGUXJLK/MXGVNDMHVROLGDUQRVWQXDQ
XYMHWGDVHELORNRMLSRMHGLQDFRVWYDUL
p9UKXQDFMHVSUHWQRVWLXWRPHGDMH]QDPRVDNULWL
p$NRQLWDQH]QDPRUDVYHPXYMHURYDWL
$NRHOLQHWRQDXLWLQLNDGDQLVLQH]DSRVOHQ
'DQDQMLGDQXHQLNMHMXHUDQMHJGDQD
1H]JRGQRMHNRGXHQMDWRVD]QDQMHPUDVWHLGDVNDNRMXLPDPRSUHG
JODYRP
1LVLVHQDXHQURGLR
2QDMWNRSUHVWDQHXLWLMHVWDUELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD2QDMWNR
QDVWDYLXLWLMHPODGELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD
2QLNRML]QDMXGREURMHGDVHVMHWHRQLNRMHQH]QDMXQHNDXH
2QLNRML]QDMXGREURMHGDVHVMHWHRQLNRMHQH]QDMXQHNDXH
6DPRMHPDOLEURMOMXGLGRYROMQRVNURPDQNDNRELSRGQLRGDLKVHLVSUDYQR
SURFLMHQL
6NURPDQRYMHNPRHGRELWLVYHGRELWLDRKROLFDVYHL]JXELWLMHUVNURPQRVW
XYLMHNQDLOD]LQDYHOLNRGXQRVWDRKRORVWQD]DYLVW
6NURPDQMHXYLMHNYHGDUDXVUFXRKRORJDRYMHNDMH]DYLVWLJQMHY
6NURPQRVWMHRVRELQDNRMDSRWMHHRGVYLMHVWLRYODVWLWRMPRL
6NURPQRVWMHSRHWDNUD]XPD
6NURPQRVWMHYUOLQDPODNRQMD8RYMHNDQLMHQLWDNUKNLMHRGQMHJRYH
VNURPQRVWLLGREURQDPMHUQRVWL
6NURPQRVWOMXGHSRQHNDGGRYRGLGRYUKRYDQDNRMHLKGUVNRVWQLNDGDQHEL
X]GLJOD
6NURPQRVWQLMHSRGFMHQMLYDQMHQDVVDPLKYHSRWRYDQMHGUXJLK6NURPQD
RVREDMHSXQDSRWRYDQMD
6YLYHOLNLOMXGLVXVNURPQL
p%ODJRRQRPHWNRMHPDORMDLPHXVODELPD7RPMDHPSRPDJDWHVYL
VODELLGDEXGHMRMDL
1HWUXGLVHRNRRQRJWRMHL]QDGWYRMHVQDJHMHULRQRHPXVXWHXLOL
YHMHSUHJROHPR]DXPOMXGVNL6ODERVWMHVQDJHWRYMHUXMHMHGLQRXVQDJX
6YLMHVWRVQD]LSRYHDYDQDXVQDJX
LYLLPDMXGRYROMQRVQDJHGDRGVLMHNXVYRMXVQDJH
p6ROLGDUQRVWMHVYMHVQDVSUHPQRVWRJUDQLDYDQMHPYODVWLWHVORERGHSURLULWL
VORERGXGUXJLKVROLGDUQRVWVHQHPRHQDUHLYDWLDOLMXMHSRWUHEQR
SUREXGLWLLPRWLYLUDWL
6YLOMXGLWUHEDMXSRPRL]DYLVHMHGQLRGGUXJLK/MXGVNDMHVROLGDUQRVWQXDQ
XYMHWGDVHELORNRMLSRMHGLQDFRVWYDUL
p9UKXQDFMHVSUHWQRVWLXWRPHGDMH]QDPRVDNULWL
p$NRQLWDQH]QDPRUDVYHPXYMHURYDWL
$NRHOLQHWRQDXLWLQLNDGDQLVLQH]DSRVOHQ
'DQDQMLGDQXHQLNMHMXHUDQMHJGDQD
1H]JRGQRMHNRGXHQMDWRVD]QDQMHPUDVWHLGDVNDNRMXLPDPRSUHG
JODYRP
1LVLVHQDXHQURGLR
2QDMWNRSUHVWDQHXLWLMHVWDUELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD2QDMWNR
QDVWDYLXLWLMHPODGELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD
3RHWDNVYDNRJXHQMDMHSURPDWUDQMHDFLOMMDVDQSRMDP
7UHEDXLWLGRNVLLY
7UHEDLYMHWLWDNRGDELVYDNLSURLYOMHQGDQL]JOHGDRQRY
7XDQHELWLDNREXGHVDP
7YRMVHRSWLPL]DPQHRVQLYDQDQLMHNDQMX]ODQHJRQDYHGURMYMHULGDGREUR
SUHYODGDYDLQDVQDQRMYROMLGDXYLMHNUDGLVGREULPUXNXSRGUXNX
7UHEDWDNRLYMHWLNDNRELPRJDRVDPVHEHSRWRYDWL
7YRMHVUFHQLMHNROMHQRGDELVHPRJORVDYLWL
7UHEDWRYLHRSUDWDWLDL]OLNX]DWRHODNRQDL
7YRMLPGREULPPLVOLPDWUHEDPDORULMHL
7UHEDVYLPOMXGLPDUHLGDVXGREULNDNRELVHWRJDVMHWLOL
8LQXOMXEDYLXGDYDQMXVHEHXLQXSURGLUDQMDXGUXJXRVREXSURQDOD]L
VHEHRWNULYDVHEHRWNULYDQDVRERMHRWNULYDRYMHND
7ROLNR]QDNROLNRXSDPHWLLPD
8LVWRMPMHULXNRMRMKRHSULPDWLPRUDGDYDWLHOLOLLWDYRVUFHGDM
LWDYLYRW
7RWR]QDMHNDSOMLFDWRWRQH]QDMHPRUH
8QHYROMLQHSODLQHJRWUDLOLMHN
7LRVWDMHPODGGRNMRPRHXLWLLSRGQLMHWLSULJRYRU
8QHYROMLVXWLSULMDWHOMLYHOLNDSRWSRUD
6YLOMXGLSRSULURGLWHH]QDQMX
8RQRWRYMHUXMHWRLSRVWRML
6YHVHPRHQDXLWLDNLYUOLQD
8VYHPXWRUDGLPMHUXVDXYDWL]QDM
3UDYDMHQDVWDYDRJUDQLHQDVDPRQDRQHNRML]DLVWDHOHQHWRQDXLWLRVWDOR
MHVDPRWMHUDQMHVWRNH
8VYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLHFLMHQLGREURWXRG
VSRVREQRVWL
3RGXLGUXJH
7YRMNDUDNWHUMHWYRMDVXGELQD
7YRMSXWLGHXNUXJXLOLSRHOLSVLLOLSRVSLUDOLVDPRQHUDYQRMHUUDYQR
RLJOHGQRSULSDGDJHRPHWULMLQHSULURGLLOLLYRWX
7YRMSXWLGHXNUXJXLOLSRHOLSVLLOLSRVSLUDOLVDPRQHUDYQRMHUUDYQR
RLJOHGQRSULSDGDJHRPHWULMLQHSULURGLLOLLYRWX
7YRMNDUDNWHUMHWYRMDVXGELQD
7YRMVHRSWLPL]DPQHRVQLYDQDQLMHNDQMX]ODQHJRQDYHGURMYMHULGDGREUR
SUHYODGDYDLQDVQDQRMYROMLGDXYLMHNUDGLVGREULPUXNXSRGUXNX
7UHEDLYMHWLWDNRGDELVYDNLSURLYOMHQGDQL]JOHGDRQRY
7XDQHELWLDNREXGHVDP
7UHEDXLWLGRNVLLY
7YRMHVUFHQLMHNROMHQRGDELVHPRJORVDYLWL
7YRMLPGREULPPLVOLPDWUHEDPDORULMHL
7UHEDWDNRLYMHWLNDNRELPRJDRVDPVHEHSRWRYDWL
8LQXOMXEDYLXGDYDQMXVHEHXLQXSURGLUDQMDXGUXJXRVREXSURQDOD]L
VHEHRWNULYDVHEHRWNULYDQDVRERMHRWNULYDRYMHND
7UHEDVYLPOMXGLPDUHLGDVXGREULNDNRELVHWRJDVMHWLOL
6YHVHPRHQDXLWLDNLYUOLQD
3UDYDMHQDVWDYDRJUDQLHQDVDPRQDRQHNRML]DLVWDHOHQHWRQDXLWLRVWDOR
MHVDPRWMHUDQMHVWRNH
3RGXLGUXJH
8VYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLHFLMHQLGREURWXRG
VSRVREQRVWL
6YLOMXGLSRSULURGLWHH]QDQMX
8VYHPXWRUDGLPMHUXVDXYDWL]QDM
7LRVWDMHPODGGRNMRPRHXLWLLSRGQLMHWLSULJRYRU
8RQRWRYMHUXMHWRLSRVWRML
7RWR]QDMHNDSOMLFDWRWRQH]QDMHPRUH
8QHYROMLVXWLSULMDWHOMLYHOLNDSRWSRUD
7ROLNR]QDNROLNRXSDPHWLLPD
8QHYROMLQHSODLQHJRWUDLOLMHN
7UHEDWRYLHRSUDWDWLDL]OLNX]DWRHODNRQDL
8LVWRMPMHULXNRMRMKRHSULPDWLPRUDGDYDWLHOLOLLWDYRVUFHGDM
LWDYLYRW
3RHWDNVYDNRJXHQMDMHSURPDWUDQMHDFLOMMDVDQSRMDP
3RHWDNVYDNRJXHQMDMHSURPDWUDQMHDFLOMMDVDQSRMDP
7UHEDXLWLGRNVLLY
7UHEDLYMHWLWDNRGDELVYDNLSURLYOMHQGDQL]JOHGDRQRY
7XDQHELWLDNREXGHVDP
7YRMVHRSWLPL]DPQHRVQLYDQDQLMHNDQMX]ODQHJRQDYHGURMYMHULGDGREUR
SUHYODGDYDLQDVQDQRMYROMLGDXYLMHNUDGLVGREULPUXNXSRGUXNX
7UHEDWDNRLYMHWLNDNRELPRJDRVDPVHEHSRWRYDWL
7YRMHVUFHQLMHNROMHQRGDELVHPRJORVDYLWL
7UHEDWRYLHRSUDWDWLDL]OLNX]DWRHODNRQDL
7YRMLPGREULPPLVOLPDWUHEDPDORULMHL
7UHEDVYLPOMXGLPDUHLGDVXGREULNDNRELVHWRJDVMHWLOL
8LQXOMXEDYLXGDYDQMXVHEHXLQXSURGLUDQMDXGUXJXRVREXSURQDOD]L
VHEHRWNULYDVHEHRWNULYDQDVRERMHRWNULYDRYMHND
7ROLNR]QDNROLNRXSDPHWLLPD
8LVWRMPMHULXNRMRMKRHSULPDWLPRUDGDYDWLHOLOLLWDYRVUFHGDM
LWDYLYRW
7RWR]QDMHNDSOMLFDWRWRQH]QDMHPRUH
8QHYROMLQHSODLQHJRWUDLOLMHN
7LRVWDMHPODGGRNMRPRHXLWLLSRGQLMHWLSULJRYRU
8QHYROMLVXWLSULMDWHOMLYHOLNDSRWSRUD
6YLOMXGLSRSULURGLWHH]QDQMX
8RQRWRYMHUXMHWRLSRVWRML
6YHVHPRHQDXLWLDNLYUOLQD
8VYHPXWRUDGLPMHUXVDXYDWL]QDM
3UDYDMHQDVWDYDRJUDQLHQDVDPRQDRQHNRML]DLVWDHOHQHWRQDXLWLRVWDOR
MHVDPRWMHUDQMHVWRNH
8VYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLHFLMHQLGREURWXRG
VSRVREQRVWL
3RGXLGUXJH
7YRMNDUDNWHUMHWYRMDVXGELQD
7YRMSXWLGHXNUXJXLOLSRHOLSVLLOLSRVSLUDOLVDPRQHUDYQRMHUUDYQR
RLJOHGQRSULSDGDJHRPHWULMLQHSULURGLLOLLYRWX
7YRMSXWLGHXNUXJXLOLSRHOLSVLLOLSRVSLUDOLVDPRQHUDYQRMHUUDYQR
RLJOHGQRSULSDGDJHRPHWULMLQHSULURGLLOLLYRWX
7YRMNDUDNWHUMHWYRMDVXGELQD
7YRMVHRSWLPL]DPQHRVQLYDQDQLMHNDQMX]ODQHJRQDYHGURMYMHULGDGREUR
SUHYODGDYDLQDVQDQRMYROMLGDXYLMHNUDGLVGREULPUXNXSRGUXNX
7UHEDLYMHWLWDNRGDELVYDNLSURLYOMHQGDQL]JOHGDRQRY
7XDQHELWLDNREXGHVDP
7UHEDXLWLGRNVLLY
7YRMHVUFHQLMHNROMHQRGDELVHPRJORVDYLWL
7YRMLPGREULPPLVOLPDWUHEDPDORULMHL
7UHEDWDNRLYMHWLNDNRELPRJDRVDPVHEHSRWRYDWL
8LQXOMXEDYLXGDYDQMXVHEHXLQXSURGLUDQMDXGUXJXRVREXSURQDOD]L
VHEHRWNULYDVHEHRWNULYDQDVRERMHRWNULYDRYMHND
7UHEDVYLPOMXGLPDUHLGDVXGREULNDNRELVHWRJDVMHWLOL
6YHVHPRHQDXLWLDNLYUOLQD
3UDYDMHQDVWDYDRJUDQLHQDVDPRQDRQHNRML]DLVWDHOHQHWRQDXLWLRVWDOR
MHVDPRWMHUDQMHVWRNH
3RGXLGUXJH
8VYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLHFLMHQLGREURWXRG
VSRVREQRVWL
6YLOMXGLSRSULURGLWHH]QDQMX
8VYHPXWRUDGLPMHUXVDXYDWL]QDM
7LRVWDMHPODGGRNMRPRHXLWLLSRGQLMHWLSULJRYRU
8RQRWRYMHUXMHWRLSRVWRML
7RWR]QDMHNDSOMLFDWRWRQH]QDMHPRUH
8QHYROMLVXWLSULMDWHOMLYHOLNDSRWSRUD
7ROLNR]QDNROLNRXSDPHWLLPD
8QHYROMLQHSODLQHJRWUDLOLMHN
7UHEDWRYLHRSUDWDWLDL]OLNX]DWRHODNRQDL
8LVWRMPMHULXNRMRMKRHSULPDWLPRUDGDYDWLHOLOLLWDYRVUFHGDM
LWDYLYRW
3RHWDNVYDNRJXHQMDMHSURPDWUDQMHDFLOMMDVDQSRMDP
WHELMHMHGQDVLODNRMDWHMHQDSUDYLODRULMDHPXSULURGLDWRMHWYRM
8
XP8PWLMHVWYRULRXYVWYRLPDWXRVMHDQMH]DOMHSRWXLSRQRV
8WHELPRUDJRUMHWLRQRWRHOL]DSDOLWLXGUXJLPD
8WHELSRVWRMHYODVWLWDSUDYLOD
8LQLOLQHWR]DWRVLVLJXUDQGDHQDLLQDVYDLMHRGREUDYDQMH
QHNRPHVHWRQHHVYLGMHWL
8SR]QDMVYRMHGXHYQHVSRVREQRVWLVYRMHGRPHWH6KYDDQMHWYRMLK
PRJXQRVWLMHVWOLMHNSURWLYVNHSWLFL]PDLQHDNWLYQRVWL
8SUDYRRQDNRNDNRWYRMH]QDQMHUDVWHWDNRVHWYRMDYMHUDVPDQMXMH
8VSMHKXWYRMHPLYRWXQHRYLVLRWRPHGDGRELMHGREUHNDUWHQHJRR
WRPHGD]QDGREURRGLJUDWLVDVODELPNDUWDPD
8VXGLVHWRMHFLMHQDQDSUHWND
8WURLGRYROMQRYUHPHQD]DSURYMHUDYDQMHSRWUHEHLSRWUHEDHQHVWDWL
8YLMHNHVHUDGRYDWLQDYHHUDNRNRULVQRLVNRULVWLGDQ
8YLMHNQHWRQDHQD]DGQMHPPMHVWXQDNRMHPVLWUDLR
8YLMHNVXPQMDMXSRGUHHQRJDNRMLQLNDGQH]DPMHUDVYRP
SUHWSRVWDYOMHQRP
8YMHULOMXGHGDHEH]PQRJRWUXGDPRLLVSUDYLWLVYRMHJUHNH3RNDLLP
GDRQRWRRGQMLKWUDLQLMHWHNRNROLNRVHLQL
8LYDMGRNPRHWRWLNRULVWLJOHGDWLNDGDQHVPLMHXLYDWL"
9HVDPRPXQRSURELMDQMHNDYUKRYLPDGRYROMQRMHGDLVSXQLWYRMHVUFH
9MHUXMSRQHNDGLVNXVQRPH,VNXVWYRMHXLWHOMVYHJD
9MHUXMVHEL
9MHUXMDOLQHYMHUXMULMHLPDQLVYRMLPDQLWXLPDYMHUXMVDPRGMHOLPD
LVYRMLPDLWXLPD
9RGLUDXQDRHPXVHJRYRULDPDQMHRWRPHWNRJRYRUL
9RDRGNRMHJ]DWUDLSRPRQHHWRXRLWLDOLWLXSUROD]XGDMHVDYMHWH
NRMHQLVLWUDLR
9ROLOLLYRW"2QGDQHPRMWUDWLWLYULMHPHMHUMHRGQMHJDVDVWDYOMHQLYRW
9ROMDQLMHDSVWUDNWQDVQDJDNRMXWLSRVMHGXMHRGYRMHQRRGQMHQD
NDUDNWHUDYHMHQMH]LQL]UD]
9ROMDVDPRWYRMDWHYROMDLQLYHOLNLP
9UHPHQDVHPLMHQMDMXLWLVHPLMHQMDXQMLPD
=DGREURGMHORWUHEDYUHPHQD
8WHELMHMHGQDVLODNRMDWHMHQDSUDYLODRULMDHPXSULURGLDWRMHWYRM
XP8PWLMHVWYRULRXYVWYRLPDWXRVMHDQMH]DOMHSRWXLSRQRV
8WHELPRUDJRUMHWLRQRWRHOL]DSDOLWLXGUXJLPD
8WHELSRVWRMHYODVWLWDSUDYLOD
8LQLOLQHWR]DWRVLVLJXUDQGDHQDLLQDVYDLMHRGREUDYDQMH
QHNRPHVHWRQHHVYLGMHWL
8SR]QDMVYRMHGXHYQHVSRVREQRVWLVYRMHGRPHWH6KYDDQMHWYRMLK
PRJXQRVWLMHVWOLMHNSURWLYVNHSWLFL]PDLQHDNWLYQRVWL
8SUDYRRQDNRNDNRWYRMH]QDQMHUDVWHWDNRVHWYRMDYMHUDVPDQMXMH
8VSMHKXWYRMHPLYRWXQHRYLVLRWRPHGDGRELMHGREUHNDUWHQHJRR
WRPHGD]QDGREURRGLJUDWLVDVODELPNDUWDPD
8VXGLVHWRMHFLMHQDQDSUHWND
8WURLGRYROMQRYUHPHQD]DSURYMHUDYDQMHSRWUHEHLSRWUHEDHQHVWDWL
8YLMHNHVHUDGRYDWLQDYHHUDNRNRULVQRLVNRULVWLGDQ
8YLMHNQHWRQDHQD]DGQMHPPMHVWXQDNRMHPVLWUDLR
8YLMHNVXPQMDMXSRGUHHQRJDNRMLQLNDGQH]DPMHUDVYRP
SUHWSRVWDYOMHQRP
8YMHULOMXGHGDHEH]PQRJRWUXGDPRLLVSUDYLWLVYRMHJUHNH3RNDLLP
GDRQRWRRGQMLKWUDLQLMHWHNRNROLNRVHLQL
8LYDMGRNPRHWRWLNRULVWLJOHGDWLNDGDQHVPLMHXLYDWL"
9HVDPRPXQRSURELMDQMHNDYUKRYLPDGRYROMQRMHGDLVSXQLWYRMHVUFH
9MHUXMSRQHNDGLVNXVQRPH,VNXVWYRMHXLWHOMVYHJD
9MHUXMVHEL
9MHUXMDOLQHYMHUXMULMHLPDQLVYRMLPDQLWXLPDYMHUXMVDPRGMHOLPD
LVYRMLPDLWXLPD
9RGLUDXQDRHPXVHJRYRULDPDQMHRWRPHWNRJRYRUL
9RDRGNRMHJ]DWUDLSRPRQHHWRXRLWLDOLWLXSUROD]XGDMHVDYMHWH
NRMHQLVLWUDLR
9ROLOLLYRW"2QGDQHPRMWUDWLWLYULMHPHMHUMHRGQMHJDVDVWDYOMHQLYRW
9ROMDQLMHDSVWUDNWQDVQDJDNRMXWLSRVMHGXMHRGYRMHQRRGQMHQD
NDUDNWHUDYHMHQMH]LQL]UD]
9ROMDVDPRWYRMDWHYROMDLQLYHOLNLP
9UHPHQDVHPLMHQMDMXLWLVHPLMHQMDXQMLPD
DGREURGMHORWUHEDYUHPHQD
=
WHELMHMHGQDVLODNRMDWHMHQDSUDYLODRULMDHPXSULURGLDWRMHWYRM
8
XP8PWLMHVWYRULRXYVWYRLPDWXRVMHDQMH]DOMHSRWXLSRQRV
8WHELPRUDJRUMHWLRQRWRHOL]DSDOLWLXGUXJLPD
8WHELSRVWRMHYODVWLWDSUDYLOD
8LQLOLQHWR]DWRVLVLJXUDQGDHQDLLQDVYDLMHRGREUDYDQMH
QHNRPHVHWRQHHVYLGMHWL
8SR]QDMVYRMHGXHYQHVSRVREQRVWLVYRMHGRPHWH6KYDDQMHWYRMLK
PRJXQRVWLMHVWOLMHNSURWLYVNHSWLFL]PDLQHDNWLYQRVWL
8SUDYRRQDNRNDNRWYRMH]QDQMHUDVWHWDNRVHWYRMDYMHUDVPDQMXMH
8VSMHKXWYRMHPLYRWXQHRYLVLRWRPHGDGRELMHGREUHNDUWHQHJRR
WRPHGD]QDGREURRGLJUDWLVDVODELPNDUWDPD
8VXGLVHWRMHFLMHQDQDSUHWND
8WURLGRYROMQRYUHPHQD]DSURYMHUDYDQMHSRWUHEHLSRWUHEDHQHVWDWL
8YLMHNHVHUDGRYDWLQDYHHUDNRNRULVQRLVNRULVWLGDQ
8YLMHNQHWRQDHQD]DGQMHPPMHVWXQDNRMHPVLWUDLR
8YLMHNVXPQMDMXSRGUHHQRJDNRMLQLNDGQH]DPMHUDVYRP
SUHWSRVWDYOMHQRP
8YMHULOMXGHGDHEH]PQRJRWUXGDPRLLVSUDYLWLVYRMHJUHNH3RNDLLP
GDRQRWRRGQMLKWUDLQLMHWHNRNROLNRVHLQL
8LYDMGRNPRHWRWLNRULVWLJOHGDWLNDGDQHVPLMHXLYDWL"
9HVDPRPXQRSURELMDQMHNDYUKRYLPDGRYROMQRMHGDLVSXQLWYRMHVUFH
9MHUXMSRQHNDGLVNXVQRPH,VNXVWYRMHXLWHOMVYHJD
9MHUXMVHEL
9MHUXMDOLQHYMHUXMULMHLPDQLVYRMLPDQLWXLPDYMHUXMVDPRGMHOLPD
LVYRMLPDLWXLPD
9RGLUDXQDRHPXVHJRYRULDPDQMHRWRPHWNRJRYRUL
9RDRGNRMHJ]DWUDLSRPRQHHWRXRLWLDOLWLXSUROD]XGDMHVDYMHWH
NRMHQLVLWUDLR
9ROLOLLYRW"2QGDQHPRMWUDWLWLYULMHPHMHUMHRGQMHJDVDVWDYOMHQLYRW
9ROMDQLMHDSVWUDNWQDVQDJDNRMXWLSRVMHGXMHRGYRMHQRRGQMHQD
NDUDNWHUDYHMHQMH]LQL]UD]
9ROMDVDPRWYRMDWHYROMDLQLYHOLNLP
9UHPHQDVHPLMHQMDMXLWLVHPLMHQMDXQMLPD
=DGREURGMHORWUHEDYUHPHQD
8WHELMHMHGQDVLODNRMDWHMHQDSUDYLODRULMDHPXSULURGLDWRMHWYRM
XP8PWLMHVWYRULRXYVWYRLPDWXRVMHDQMH]DOMHSRWXLSRQRV
8WHELPRUDJRUMHWLRQRWRHOL]DSDOLWLXGUXJLPD
8WHELSRVWRMHYODVWLWDSUDYLOD
8LQLOLQHWR]DWRVLVLJXUDQGDHQDLLQDVYDLMHRGREUDYDQMH
QHNRPHVHWRQHHVYLGMHWL
8SR]QDMVYRMHGXHYQHVSRVREQRVWLVYRMHGRPHWH6KYDDQMHWYRMLK
PRJXQRVWLMHVWOLMHNSURWLYVNHSWLFL]PDLQHDNWLYQRVWL
8SUDYRRQDNRNDNRWYRMH]QDQMHUDVWHWDNRVHWYRMDYMHUDVPDQMXMH
8VSMHKXWYRMHPLYRWXQHRYLVLRWRPHGDGRELMHGREUHNDUWHQHJRR
WRPHGD]QDGREURRGLJUDWLVDVODELPNDUWDPD
8VXGLVHWRMHFLMHQDQDSUHWND
8WURLGRYROMQRYUHPHQD]DSURYMHUDYDQMHSRWUHEHLSRWUHEDHQHVWDWL
8YLMHNHVHUDGRYDWLQDYHHUDNRNRULVQRLVNRULVWLGDQ
8YLMHNQHWRQDHQD]DGQMHPPMHVWXQDNRMHPVLWUDLR
8YLMHNVXPQMDMXSRGUHHQRJDNRMLQLNDGQH]DPMHUDVYRP
SUHWSRVWDYOMHQRP
8YMHULOMXGHGDHEH]PQRJRWUXGDPRLLVSUDYLWLVYRMHJUHNH3RNDLLP
GDRQRWRRGQMLKWUDLQLMHWHNRNROLNRVHLQL
8LYDMGRNPRHWRWLNRULVWLJOHGDWLNDGDQHVPLMHXLYDWL"
9HVDPRPXQRSURELMDQMHNDYUKRYLPDGRYROMQRMHGDLVSXQLWYRMHVUFH
9MHUXMSRQHNDGLVNXVQRPH,VNXVWYRMHXLWHOMVYHJD
9MHUXMVHEL
9MHUXMDOLQHYMHUXMULMHLPDQLVYRMLPDQLWXLPDYMHUXMVDPRGMHOLPD
LVYRMLPDLWXLPD
9RGLUDXQDRHPXVHJRYRULDPDQMHRWRPHWNRJRYRUL
9RDRGNRMHJ]DWUDLSRPRQHHWRXRLWLDOLWLXSUROD]XGDMHVDYMHWH
NRMHQLVLWUDLR
9ROLOLLYRW"2QGDQHPRMWUDWLWLYULMHPHMHUMHRGQMHJDVDVWDYOMHQLYRW
9ROMDQLMHDSVWUDNWQDVQDJDNRMXWLSRVMHGXMHRGYRMHQRRGQMHQD
NDUDNWHUDYHMHQMH]LQL]UD]
9ROMDVDPRWYRMDWHYROMDLQLYHOLNLP
9UHPHQDVHPLMHQMDMXLWLVHPLMHQMDXQMLPD
DGREURGMHORWUHEDYUHPHQD
=
=DSLVXMSLVDQDMHULMHWUDMQLMDRGSDPHQMD
p8HQMHMHNDRYHVODQMHX]VWUXMXLPRYMHNVWDQHELYDYUDHQ
pHVWRVHVDPR]DWRQHRGDMHPRMHGQRPMHGLQRPSRURNXWRLKLPDPRSXQR
RPLOMHQMXVRFLMDOLVWDRVWYDULYDQMHGRELWLMHSRURN-DPHXWLPVPDWUDPGD
3
MHSRURNRVWYDULYDWLJXELWDN6DPRVXGYDL]YRUDOMXGVNLKSRURNDOLMHQRVWL
SUD]QRYMHUMHLVDPRVXGYDGREURLQLWHOMDUDGLXP
8HQMHMHVMHPH]QDQMDD]QDQMHVMHPHVUHH0XGULXHQDWXLPDEXGDOD
QDYODVWLWLPJUHNDPD
RYMHNRVWDMHPODGVYHGRNMRPRHXLWLSULKYDDWLQRYHQDYLNHLSRGQLMHWL
SURWLYOMHQMH
RYMHNWUHEDXLWL6DPRYRORYLWUHEDMX
8LQDWXLPXVSMHVLPDNDRLQDWXLPSRJUHNDPD
8L7LSRVMHGXMHVLVWHPHRUJDQL]LUDQRJ]QDQMDVSR]QDMDLYMHWLQD7L
VWYDUDYODVWLWXPUHXSRGXKYDWD8SDPWL]QDQRVWMHVXVWDYVSR]QDMD
/MXGVNRVH]QDQMHXGYRVWUXXMHVYDNLKSHWGRVHGDPJRGLQD
o1HVPLMHPRVHXVSRUHLYDWLVGUXJLPD
p2QDMNRMLWHQHPRHXYMHULWLQDVWRMLWH]DSDQMLWL
p+YDODPUWYLKPUWYDMHNDRGDLKQHPD
.DGDXLYDVODWNLSORGWUHEDRELVHVD]DKYDOQRXVMHWLWLLRQRJDWNRMH
]DVDGLRYRNX
/DNHMHYUDWLWLXYUHGXQHJRGREURLQVWYRMHUVH]DKYDOQRVWVPDWUDWHUHWRPD
RVYHWDNRULX
1DMEUH]DVWDULMHYD]DKYDOQRVW
1H]DKYDOQRVWMHSRPDQMNDQMHNXOWXUH
1H]DKYDOQRVWQHREHVKUDEUXMHGREURLQVWYRDOLVOXLNDRL]YRUHJRL]PX
=DKYDOQRVWMHODNDRGSHUD
=DKYDOQRVWMHXGQRYDWDELOMNDLPMHRYMHNHOLSULVLOLWLQDUDVWRQDVHVXL
=DQLWDQLVPRWDNR]DKYDOQLNDR]D]DKYDOQRVW
=UHRMHRQDMNRMLVDPVHELYLHQHQDVMHGD
p
PDQHSRURFLDSVXUGEDQDOQRVWHNVKLELFLRQL]DPHWLNHWDIMDNDIUD]D
L]JRYRU
20$1$0$
20$1$0$
PDQHSRURFLDSVXUGEDQDOQRVWHNVKLELFLRQL]DPHWLNHWDIMDNDIUD]D
L]JRYRU
8HQMHMHVMHPH]QDQMDD]QDQMHVMHPHVUHH0XGULXHQDWXLPDEXGDOD
QDYODVWLWLPJUHNDPD
RYMHNRVWDMHPODGVYHGRNMRPRHXLWLSULKYDDWLQRYHQDYLNHLSRGQLMHWL
SURWLYOMHQMH
RYMHNWUHEDXLWL6DPRYRORYLWUHEDMX
8LQDWXLPXVSMHVLPDNDRLQDWXLPSRJUHNDPD
8L7LSRVMHGXMHVLVWHPHRUJDQL]LUDQRJ]QDQMDVSR]QDMDLYMHWLQD7L
VWYDUDYODVWLWXPUHXSRGXKYDWD8SDPWL]QDQRVWMHVXVWDYVSR]QDMD
/MXGVNRVH]QDQMHXGYRVWUXXMHVYDNLKSHWGRVHGDPJRGLQD
o1HVPLMHPRVHXVSRUHLYDWLVGUXJLPD
p2QDMNRMLWHQHPRHXYMHULWLQDVWRMLWH]DSDQMLWL
p+YDODPUWYLKPUWYDMHNDRGDLKQHPD
.DGDXLYDVODWNLSORGWUHEDRELVHVD]DKYDOQRXVMHWLWLLRQRJDWNRMH
]DVDGLRYRNX
/DNHMHYUDWLWLXYUHGXQHJRGREURLQVWYRMHUVH]DKYDOQRVWVPDWUDWHUHWRPD
RVYHWDNRULX
1DMEUH]DVWDULMHYD]DKYDOQRVW
1H]DKYDOQRVWMHSRPDQMNDQMHNXOWXUH
1H]DKYDOQRVWQHREHVKUDEUXMHGREURLQVWYRDOLVOXLNDRL]YRUHJRL]PX
=DKYDOQRVWMHODNDRGSHUD
=DKYDOQRVWMHXGQRYDWDELOMNDLPMHRYMHNHOLSULVLOLWLQDUDVWRQDVHVXL
=DQLWDQLVPRWDNR]DKYDOQLNDR]D]DKYDOQRVW
p=UHRMHRQDMNRMLVDPVHELYLHQHQDVMHGD
pHVWRVHVDPR]DWRQHRGDMHPRMHGQRPMHGLQRPSRURNXWRLKLPDPRSXQR
3RPLOMHQMXVRFLMDOLVWDRVWYDULYDQMHGRELWLMHSRURN-DPHXWLPVPDWUDPGD
MHSRURNRVWYDULYDWLJXELWDN6DPRVXGYDL]YRUDOMXGVNLKSRURNDOLMHQRVWL
SUD]QRYMHUMHLVDPRVXGYDGREURLQLWHOMDUDGLXP
DSLVXMSLVDQDMHULMHWUDMQLMDRGSDPHQMD
=
8HQMHMHNDRYHVODQMHX]VWUXMXLPRYMHNVWDQHELYDYUDHQ
p
=DSLVXMSLVDQDMHULMHWUDMQLMDRGSDPHQMD
p8HQMHMHNDRYHVODQMHX]VWUXMXLPRYMHNVWDQHELYDYUDHQ
HVWRVHVDPR]DWRQHRGDMHPRMHGQRPMHGLQRPSRURNXWRLKLPDPRSXQR
p
3RPLOMHQMXVRFLMDOLVWDRVWYDULYDQMHGRELWLMHSRURN-DPHXWLPVPDWUDPGD
MHSRURNRVWYDULYDWLJXELWDN6DPRVXGYDL]YRUDOMXGVNLKSRURNDOLMHQRVWL
SUD]QRYMHUMHLVDPRVXGYDGREURLQLWHOMDUDGLXP
8HQMHMHVMHPH]QDQMDD]QDQMHVMHPHVUHH0XGULXHQDWXLPDEXGDOD
QDYODVWLWLPJUHNDPD
RYMHNRVWDMHPODGVYHGRNMRPRHXLWLSULKYDDWLQRYHQDYLNHLSRGQLMHWL
SURWLYOMHQMH
RYMHNWUHEDXLWL6DPRYRORYLWUHEDMX
8LQDWXLPXVSMHVLPDNDRLQDWXLPSRJUHNDPD
8L7LSRVMHGXMHVLVWHPHRUJDQL]LUDQRJ]QDQMDVSR]QDMDLYMHWLQD7L
VWYDUDYODVWLWXPUHXSRGXKYDWD8SDPWL]QDQRVWMHVXVWDYVSR]QDMD
/MXGVNRVH]QDQMHXGYRVWUXXMHVYDNLKSHWGRVHGDPJRGLQD
o1HVPLMHPRVHXVSRUHLYDWLVGUXJLPD
p2QDMNRMLWHQHPRHXYMHULWLQDVWRMLWH]DSDQMLWL
p+YDODPUWYLKPUWYDMHNDRGDLKQHPD
.DGDXLYDVODWNLSORGWUHEDRELVHVD]DKYDOQRXVMHWLWLLRQRJDWNRMH
]DVDGLRYRNX
/DNHMHYUDWLWLXYUHGXQHJRGREURLQVWYRMHUVH]DKYDOQRVWVPDWUDWHUHWRPD
RVYHWDNRULX
1DMEUH]DVWDULMHYD]DKYDOQRVW
1H]DKYDOQRVWMHSRPDQMNDQMHNXOWXUH
1H]DKYDOQRVWQHREHVKUDEUXMHGREURLQVWYRDOLVOXLNDRL]YRUHJRL]PX
=DKYDOQRVWMHODNDRGSHUD
=DKYDOQRVWMHXGQRYDWDELOMNDLPMHRYMHNHOLSULVLOLWLQDUDVWRQDVHVXL
=DQLWDQLVPRWDNR]DKYDOQLNDR]D]DKYDOQRVW
=UHRMHRQDMNRMLVDPVHELYLHQHQDVMHGD
p
PDQHSRURFLDSVXUGEDQDOQRVWHNVKLELFLRQL]DPHWLNHWDIMDNDIUD]D
L]JRYRU
20$1$0$
20$1$0$
PDQHSRURFLDSVXUGEDQDOQRVWHNVKLELFLRQL]DPHWLNHWDIMDNDIUD]D
L]JRYRU
8HQMHMHVMHPH]QDQMDD]QDQMHVMHPHVUHH0XGULXHQDWXLPDEXGDOD
QDYODVWLWLPJUHNDPD
RYMHNRVWDMHPODGVYHGRNMRPRHXLWLSULKYDDWLQRYHQDYLNHLSRGQLMHWL
SURWLYOMHQMH
RYMHNWUHEDXLWL6DPRYRORYLWUHEDMX
8LQDWXLPXVSMHVLPDNDRLQDWXLPSRJUHNDPD
8L7LSRVMHGXMHVLVWHPHRUJDQL]LUDQRJ]QDQMDVSR]QDMDLYMHWLQD7L
VWYDUDYODVWLWXPUHXSRGXKYDWD8SDPWL]QDQRVWMHVXVWDYVSR]QDMD
/MXGVNRVH]QDQMHXGYRVWUXXMHVYDNLKSHWGRVHGDPJRGLQD
o1HVPLMHPRVHXVSRUHLYDWLVGUXJLPD
p2QDMNRMLWHQHPRHXYMHULWLQDVWRMLWH]DSDQMLWL
p+YDODPUWYLKPUWYDMHNDRGDLKQHPD
.DGDXLYDVODWNLSORGWUHEDRELVHVD]DKYDOQRXVMHWLWLLRQRJDWNRMH
]DVDGLRYRNX
/DNHMHYUDWLWLXYUHGXQHJRGREURLQVWYRMHUVH]DKYDOQRVWVPDWUDWHUHWRPD
RVYHWDNRULX
1DMEUH]DVWDULMHYD]DKYDOQRVW
1H]DKYDOQRVWMHSRPDQMNDQMHNXOWXUH
1H]DKYDOQRVWQHREHVKUDEUXMHGREURLQVWYRDOLVOXLNDRL]YRUHJRL]PX
=DKYDOQRVWMHODNDRGSHUD
=DKYDOQRVWMHXGQRYDWDELOMNDLPMHRYMHNHOLSULVLOLWLQDUDVWRQDVHVXL
=DQLWDQLVPRWDNR]DKYDOQLNDR]D]DKYDOQRVW
p=UHRMHRQDMNRMLVDPVHELYLHQHQDVMHGD
pHVWRVHVDPR]DWRQHRGDMHPRMHGQRPMHGLQRPSRURNXWRLKLPDPRSXQR
3RPLOMHQMXVRFLMDOLVWDRVWYDULYDQMHGRELWLMHSRURN-DPHXWLPVPDWUDPGD
MHSRURNRVWYDULYDWLJXELWDN6DPRVXGYDL]YRUDOMXGVNLKSRURNDOLMHQRVWL
SUD]QRYMHUMHLVDPRVXGYDGREURLQLWHOMDUDGLXP
=DSLVXMSLVDQDMHULMHWUDMQLMDRGSDPHQMD
p8HQMHMHNDRYHVODQMHX]VWUXMXLPRYMHNVWDQHELYDYUDHQ
ODERVWLWRLKLPDSRMHGLQDF]RYXVHSRURNRP6ODERVWLNRMHLPDMHGDQLWDYL
6
QDURG]RYXVHPHQWDOLWHWRP9UOLQDVHQHVDVWRMLXRGULFDQMXRGSRURNDYHX
WRPHGDLKQHHOL
=ORGRYRGLGRRVDNDHQMDRYMHNRYLKVQDJDSRURNMHQHRGJRYRUQRVWSUHPD
VHEL
o1HXOMHSDYDMQLNDGDVYRMHPDQHLQDHVHQHHRGQMLKQLNDGD
RVORERGLWL
6OXDMRQRJDNRMLWHMHXSR]RULRQDWYRMHPDQHNDRGDWLMHRWNULRQDMYHH
EODJR
$NR]DWYRULWHYUDWDVYLPPDQDPDLLVWLQDHRVWDWLQDSROMX
%ODJRVWDQMHQDMEROMHRWNULYDSRURNDQHYROMDQDMEROMHRWNULYDYUOLQX
.DGDQHELVPRVDPLLPDOLPDQHQHELQDPSULLQMDYDORWROLNR]DGRYROMVWYD
LVWHXRDYDWLNRGGUXJLK
0DQXWUHEDLOLXNORQLWLLOLSRGQRVLWL
1DMJRUHQLMHLPDWLPDQHDNQLERUEDSURWLYQLMHORD/RHMHVNULYDWLLK
1HPDQLMHGQHPDQHNRMDQHELLPDODSULYLGQHVOLQRVWLVQHNRPYUOLQRPL
NRMDWXVOLQRVWQHELLVNRULWDYD
5DGRSUL]QDMHPRPDOHPDQHNDNRELVPRRVWDYLOLGRMDPGDQHPDPRYHOLNLK
6NORQRVWGDSULDPRRVHELLGDQDHPDQHSULND]XMHPRQDQDLQNRMLQDPVH
LQLSRHOMQLPLQLMHGDQGLRQDHLVNUHQRVWL
6YDWNRYROLGDVHNRUHWXHPDQHDQHQMHJRYH
6YHOMXGVNHPDQHRNDMDYDLVWLQLWDOMXGVNRVW
6YRMHPDQHSUL]QDWLMHSRWHQR
0DQHVXVMHQHYUOLQD
o$SVXUGQLRYMHNPRHMHGLQRVYHLVFUSVWLLVHEHVDPRJD
p%DQDOQRVWMHVPUWXPMHWQRVWL0RGDJRUHRGWRJDWUDHQDRULJLQDOQRVW
p,VWLQLWLVHHNVKLELFLRQL]DPVDVWRMLXSRND]LYDQMXRQRJDWRVHQHSRVMHGXMH
o1DSROHLQLQDLKSR]LWLYQLKRVRELQDQDOD]LVHHWLNHWDVDFLMHQRP1DQMRM
SLHVNRMLPVPRLKQHJDWLYLPDSODWLOL
p)MDNDMH]DUD]QD
p1DSRHWNXELMDHULMHQDNUDMXIUD]D)UD]DJXWDVYHRVLPVHEHVDPX
0HQWDOQD]DJDHQMDSUHGVWDYOMDMXNRQLFHVWYDUDODWYD1HNHL]ULDMH
QD]LYDPRXELWDQHIUD]H
x WRVHVYDWNRPRJDRVMHWLWL
x WRVXYHGUXJLL]PLVOLOL
6ODERVWLWRLKLPDSRMHGLQDF]RYXVHSRURNRP6ODERVWLNRMHLPDMHGDQLWDYL
QDURG]RYXVHPHQWDOLWHWRP9UOLQDVHQHVDVWRMLXRGULFDQMXRGSRURNDYHX
WRPHGDLKQHHOL
=ORGRYRGLGRRVDNDHQMDRYMHNRYLKVQDJDSRURNMHQHRGJRYRUQRVWSUHPD
VHEL
o1HXOMHSDYDMQLNDGDVYRMHPDQHLQDHVHQHHRGQMLKQLNDGD
RVORERGLWL
6OXDMRQRJDNRMLWHMHXSR]RULRQDWYRMHPDQHNDRGDWLMHRWNULRQDMYHH
EODJR
$NR]DWYRULWHYUDWDVYLPPDQDPDLLVWLQDHRVWDWLQDSROMX
%ODJRVWDQMHQDMEROMHRWNULYDSRURNDQHYROMDQDMEROMHRWNULYDYUOLQX
.DGDQHELVPRVDPLLPDOLPDQHQHELQDPSULLQMDYDORWROLNR]DGRYROMVWYD
LVWHXRDYDWLNRGGUXJLK
0DQXWUHEDLOLXNORQLWLLOLSRGQRVLWL
1DMJRUHQLMHLPDWLPDQHDNQLERUEDSURWLYQLMHORD/RHMHVNULYDWLLK
1HPDQLMHGQHPDQHNRMDQHELLPDODSULYLGQHVOLQRVWLVQHNRPYUOLQRPL
NRMDWXVOLQRVWQHELLVNRULWDYD
5DGRSUL]QDMHPRPDOHPDQHNDNRELVPRRVWDYLOLGRMDPGDQHPDPRYHOLNLK
6NORQRVWGDSULDPRRVHELLGDQDHPDQHSULND]XMHPRQDQDLQNRMLQDPVH
LQLSRHOMQLPLQLMHGDQGLRQDHLVNUHQRVWL
6YDWNRYROLGDVHNRUHWXHPDQHDQHQMHJRYH
6YHOMXGVNHPDQHRNDMDYDLVWLQLWDOMXGVNRVW
6YRMHPDQHSUL]QDWLMHSRWHQR
0DQHVXVMHQHYUOLQD
o$SVXUGQLRYMHNPRHMHGLQRVYHLVFUSVWLLVHEHVDPRJD
p%DQDOQRVWMHVPUWXPMHWQRVWL0RGDJRUHRGWRJDWUDHQDRULJLQDOQRVW
p,VWLQLWLVHHNVKLELFLRQL]DPVDVWRMLXSRND]LYDQMXRQRJDWRVHQHSRVMHGXMH
o1DSROHLQLQDLKSR]LWLYQLKRVRELQDQDOD]LVHHWLNHWDVDFLMHQRP1DQMRM
SLHVNRMLPVPRLKQHJDWLYLPDSODWLOL
p)MDNDMH]DUD]QD
p1DSRHWNXELMDHULMHQDNUDMXIUD]D)UD]DJXWDVYHRVLPVHEHVDPX
0HQWDOQD]DJDHQMDSUHGVWDYOMDMXNRQLFHVWYDUDODWYD1HNHL]ULDMH
QD]LYDPRXELWDQHIUD]H
x WRVHVYDWNRPRJDRVMHWLWL
x WRVXYHGUXJLL]PLVOLOL
ODERVWLWRLKLPDSRMHGLQDF]RYXVHSRURNRP6ODERVWLNRMHLPDMHGDQLWDYL
6
QDURG]RYXVHPHQWDOLWHWRP9UOLQDVHQHVDVWRMLXRGULFDQMXRGSRURNDYHX
WRPHGDLKQHHOL
=ORGRYRGLGRRVDNDHQMDRYMHNRYLKVQDJDSRURNMHQHRGJRYRUQRVWSUHPD
VHEL
o1HXOMHSDYDMQLNDGDVYRMHPDQHLQDHVHQHHRGQMLKQLNDGD
RVORERGLWL
6OXDMRQRJDNRMLWHMHXSR]RULRQDWYRMHPDQHNDRGDWLMHRWNULRQDMYHH
EODJR
$NR]DWYRULWHYUDWDVYLPPDQDPDLLVWLQDHRVWDWLQDSROMX
%ODJRVWDQMHQDMEROMHRWNULYDSRURNDQHYROMDQDMEROMHRWNULYDYUOLQX
.DGDQHELVPRVDPLLPDOLPDQHQHELQDPSULLQMDYDORWROLNR]DGRYROMVWYD
LVWHXRDYDWLNRGGUXJLK
0DQXWUHEDLOLXNORQLWLLOLSRGQRVLWL
1DMJRUHQLMHLPDWLPDQHDNQLERUEDSURWLYQLMHORD/RHMHVNULYDWLLK
1HPDQLMHGQHPDQHNRMDQHELLPDODSULYLGQHVOLQRVWLVQHNRPYUOLQRPL
NRMDWXVOLQRVWQHELLVNRULWDYD
5DGRSUL]QDMHPRPDOHPDQHNDNRELVPRRVWDYLOLGRMDPGDQHPDPRYHOLNLK
6NORQRVWGDSULDPRRVHELLGDQDHPDQHSULND]XMHPRQDQDLQNRMLQDPVH
LQLSRHOMQLPLQLMHGDQGLRQDHLVNUHQRVWL
6YDWNRYROLGDVHNRUHWXHPDQHDQHQMHJRYH
6YHOMXGVNHPDQHRNDMDYDLVWLQLWDOMXGVNRVW
6YRMHPDQHSUL]QDWLMHSRWHQR
0DQHVXVMHQHYUOLQD
o$SVXUGQLRYMHNPRHMHGLQRVYHLVFUSVWLLVHEHVDPRJD
p%DQDOQRVWMHVPUWXPMHWQRVWL0RGDJRUHRGWRJDWUDHQDRULJLQDOQRVW
p,VWLQLWLVHHNVKLELFLRQL]DPVDVWRMLXSRND]LYDQMXRQRJDWRVHQHSRVMHGXMH
o1DSROHLQLQDLKSR]LWLYQLKRVRELQDQDOD]LVHHWLNHWDVDFLMHQRP1DQMRM
SLHVNRMLPVPRLKQHJDWLYLPDSODWLOL
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$NWLYQRVWGXHMHGLQRMHPRJXDWXXVOXDMXNDGDSRVWRMLXQXWDUQMDVORERGD
LQH]DYLVQRVW
RYMHNRYDGXDQLMHRGLVWRJVWDNODSULMHMHVOLQDXGRWYRUQRPRJOHGDOX
SXQRPSUHGUDVXGDLSUHYDUDRYMHNRYRWLMHORXWMHHQDQMHJRYGXKDIL]LNR
LGUXWYHQRSRVWRMDQMHQDQMHJRYRGXKRYQRVWDQMH
'DELREMDVQLOLSRGULMHWORSVLKHXHQMDFLVXGRVDGL]PLOMDOLERJRYH
LQVWLQNWHNR]PLNHSVLKHDPLVPRSRGULMHWORRYMHNDVYHOLQDSXNH
PDWHULMDOQHELRORNHWHPHOMH3RNXDWHPRYDPWRREMDVQLWLQDSULPMHUX
VWUDKDLJODGL*ODGMHVLJQDOQLPHKDQL]DPVPDQMHQMDREUDPEHQLKUH]HUYLX
RUJDQL]PXWMSRHWQHXJURHQRVWLHJ]LVWHQFLMH0QRJRSXWDMHWDNRMHGLQND
MHGYDXVSMHODSUHLYMHWLGRDYLGRKUDQHX]DGQMLWUHQ7DMGRMDPVNRUH
SURSDVWLRVWDYLRMHVYLPEXGXLPQDUDWDMLPDRLOMDNQDWDODPXVXNRMLVH
LVND]XMHNDRDQNVLR]QRVWWMHVNRED6DGDYHGDELVHGRLYMHOHSRSUDWQH
SRMDYHVPDQMHQMDJOXNR]HWMJODGLGUKWDQMHVNXSOMDQMHLLUHQMH]MHQLFD
MHHQMHGODNHLWGQLMHQXQRGDVHUD]LQDJOXNR]HVPDQML'RYROMQDMHLVDPD
SRPLVDRGDELHJ]LVWHQFLMDPRJODELWLXJURHQDSDGDVHPDQLIHVWLUDMXLVWH
SRMDYHNRMHYLHQHR]QDDYDMXVDPRJODGQHJRLVWUDK'DNOHMHGQDSRVYH
IL]LNDUHDNFLMDSUHODMHXSRGUXMHSVLKLNLKSRMDYD%DWDMRGQRVJODGLL
VWUDKDRGQRVQRSRGXGDUQRVWQMLKRYDL]UDDYDQMDSRPRJDRQDPMHX
SURQDODHQMXRGQRVDL]PHXIL]LNLKLSVLKLNLKSRMDYD7UHEDORMHVLLX
VDPRSRGULMHWORRYMHNDGRRQHWRNHJGMHMHRERMHELORMHGLQVWYHQDELRORND
UHDNFLMD
'DOLQDVSRVWRMDQMHVYLMHVWLRVOREDDRGQDLKWUDJDQMDLXVPMHUDYDN
]DGRYROMHQMXOMXGVNRJGXKD"
'XKVHELVWYDUDWLMHOR
'XDWYRMDLWRPRHXGYRMH
'XLWUHEDNDWNDGGDWLLJUH1HYDOMDXYLMHNELWLR]ELOMDQ
,DNRMHLVDPDULMHSVLKRORJLMDNRYDQLFDRGJUNHULMHLGXDL]QDQRVW
GDNOH]QDQRVWRGXLULMHGXDMHSULMHVYHJDUHOLJLMVNLLVSHNXODWLYQR
ILOR]RIVNLSRMDPLNDRWDNDYMHQDSXWHQLPVHSVLKRORJLMDSRHODUD]YLMDWL
NDR]QDQRVWXWHPHOMHQDQDLVNXVWYHQLPPHWRGDPD
,PDWLGXKDMHHVWRLVWRWRLQHPDWLSDUD
.DNRELVHQDSUDYLOHYHOLNHVWYDULGXKPRUDELWLLURNLRSXWHQ
.ROLNRMHVDPRSRWUHEQRGXKDGDRYMHNQLNDGDQHLVSDGQHVPLMHDQ
MXGHEH]GXKDQHPRHPRRGXHYLWLDOLLKPRHPRIDQDWL]LUDWL
/
p1LWNRVHQHWUXGLWROLNRVNXSLWLQRYHGRMPRYHNDRRQDMWNRQH]QDREUDGLWL
VWDUH
p$NRHOLWHVD]QDWLQHWRDSVROXWQRPRUDWHVHRVORERGLWLWLMHODL
SRJOHGDWLXSUDYXUHDOQRVWGXH
$NWLYQRVWGXHMHGLQRMHPRJXDWXXVOXDMXNDGDSRVWRMLXQXWDUQMDVORERGD
LQH]DYLVQRVW
RYMHNRYDGXDQLMHRGLVWRJVWDNODSULMHMHVOLQDXGRWYRUQRPRJOHGDOX
SXQRPSUHGUDVXGDLSUHYDUDRYMHNRYRWLMHORXWMHHQDQMHJRYGXKDIL]LNR
LGUXWYHQRSRVWRMDQMHQDQMHJRYRGXKRYQRVWDQMH
'DELREMDVQLOLSRGULMHWORSVLKHXHQMDFLVXGRVDGL]PLOMDOLERJRYH
LQVWLQNWHNR]PLNHSVLKHDPLVPRSRGULMHWORRYMHNDVYHOLQDSXNH
PDWHULMDOQHELRORNHWHPHOMH3RNXDWHPRYDPWRREMDVQLWLQDSULPMHUX
VWUDKDLJODGL*ODGMHVLJQDOQLPHKDQL]DPVPDQMHQMDREUDPEHQLKUH]HUYLX
RUJDQL]PXWMSRHWQHXJURHQRVWLHJ]LVWHQFLMH0QRJRSXWDMHWDNRMHGLQND
MHGYDXVSMHODSUHLYMHWLGRDYLGRKUDQHX]DGQMLWUHQ7DMGRMDPVNRUH
SURSDVWLRVWDYLRMHVYLPEXGXLPQDUDWDMLPDRLOMDNQDWDODPXVXNRMLVH
LVND]XMHNDRDQNVLR]QRVWWMHVNRED6DGDYHGDELVHGRLYMHOHSRSUDWQH
SRMDYHVPDQMHQMDJOXNR]HWMJODGLGUKWDQMHVNXSOMDQMHLLUHQMH]MHQLFD
MHHQMHGODNHLWGQLMHQXQRGDVHUD]LQDJOXNR]HVPDQML'RYROMQDMHLVDPD
SRPLVDRGDELHJ]LVWHQFLMDPRJODELWLXJURHQDSDGDVHPDQLIHVWLUDMXLVWH
SRMDYHNRMHYLHQHR]QDDYDMXVDPRJODGQHJRLVWUDK'DNOHMHGQDSRVYH
IL]LNDUHDNFLMDSUHODMHXSRGUXMHSVLKLNLKSRMDYD%DWDMRGQRVJODGLL
VWUDKDRGQRVQRSRGXGDUQRVWQMLKRYDL]UDDYDQMDSRPRJDRQDPMHX
SURQDODHQMXRGQRVDL]PHXIL]LNLKLSVLKLNLKSRMDYD7UHEDORMHVLLX
VDPRSRGULMHWORRYMHNDGRRQHWRNHJGMHMHRERMHELORMHGLQVWYHQDELRORND
UHDNFLMD
'DOLQDVSRVWRMDQMHVYLMHVWLRVOREDDRGQDLKWUDJDQMDLXVPMHUDYDN
]DGRYROMHQMXOMXGVNRJGXKD"
'XKVHELVWYDUDWLMHOR
'XDWYRMDLWRPRHXGYRMH
'XLWUHEDNDWNDGGDWLLJUH1HYDOMDXYLMHNELWLR]ELOMDQ
,DNRMHLVDPDULMHSVLKRORJLMDNRYDQLFDRGJUNHULMHLGXDL]QDQRVW
GDNOH]QDQRVWRGXLULMHGXDMHSULMHVYHJDUHOLJLMVNLLVSHNXODWLYQR
ILOR]RIVNLSRMDPLNDRWDNDYMHQDSXWHQLPVHSVLKRORJLMDSRHODUD]YLMDWL
NDR]QDQRVWXWHPHOMHQDQDLVNXVWYHQLPPHWRGDPD
,PDWLGXKDMHHVWRLVWRWRLQHPDWLSDUD
.DNRELVHQDSUDYLOHYHOLNHVWYDULGXKPRUDELWLLURNLRSXWHQ
.ROLNRMHVDPRSRWUHEQRGXKDGDRYMHNQLNDGDQHLVSDGQHVPLMHDQ
/MXGHEH]GXKDQHPRHPRRGXHYLWLDOLLKPRHPRIDQDWL]LUDWL
p1LWNRVHQHWUXGLWROLNRVNXSLWLQRYHGRMPRYHNDRRQDMWNRQH]QDREUDGLWL
VWDUH
p$NRHOLWHVD]QDWLQHWRDSVROXWQRPRUDWHVHRVORERGLWLWLMHODL
SRJOHGDWLXSUDYXUHDOQRVWGXH
$NWLYQRVWGXHMHGLQRMHPRJXDWXXVOXDMXNDGDSRVWRMLXQXWDUQMDVORERGD
LQH]DYLVQRVW
RYMHNRYDGXDQLMHRGLVWRJVWDNODSULMHMHVOLQDXGRWYRUQRPRJOHGDOX
SXQRPSUHGUDVXGDLSUHYDUDRYMHNRYRWLMHORXWMHHQDQMHJRYGXKDIL]LNR
LGUXWYHQRSRVWRMDQMHQDQMHJRYRGXKRYQRVWDQMH
'DELREMDVQLOLSRGULMHWORSVLKHXHQMDFLVXGRVDGL]PLOMDOLERJRYH
LQVWLQNWHNR]PLNHSVLKHDPLVPRSRGULMHWORRYMHNDVYHOLQDSXNH
PDWHULMDOQHELRORNHWHPHOMH3RNXDWHPRYDPWRREMDVQLWLQDSULPMHUX
VWUDKDLJODGL*ODGMHVLJQDOQLPHKDQL]DPVPDQMHQMDREUDPEHQLKUH]HUYLX
RUJDQL]PXWMSRHWQHXJURHQRVWLHJ]LVWHQFLMH0QRJRSXWDMHWDNRMHGLQND
MHGYDXVSMHODSUHLYMHWLGRDYLGRKUDQHX]DGQMLWUHQ7DMGRMDPVNRUH
SURSDVWLRVWDYLRMHVYLPEXGXLPQDUDWDMLPDRLOMDNQDWDODPXVXNRMLVH
LVND]XMHNDRDQNVLR]QRVWWMHVNRED6DGDYHGDELVHGRLYMHOHSRSUDWQH
SRMDYHVPDQMHQMDJOXNR]HWMJODGLGUKWDQMHVNXSOMDQMHLLUHQMH]MHQLFD
MHHQMHGODNHLWGQLMHQXQRGDVHUD]LQDJOXNR]HVPDQML'RYROMQDMHLVDPD
SRPLVDRGDELHJ]LVWHQFLMDPRJODELWLXJURHQDSDGDVHPDQLIHVWLUDMXLVWH
SRMDYHNRMHYLHQHR]QDDYDMXVDPRJODGQHJRLVWUDK'DNOHMHGQDSRVYH
IL]LNDUHDNFLMDSUHODMHXSRGUXMHSVLKLNLKSRMDYD%DWDMRGQRVJODGLL
VWUDKDRGQRVQRSRGXGDUQRVWQMLKRYDL]UDDYDQMDSRPRJDRQDPMHX
SURQDODHQMXRGQRVDL]PHXIL]LNLKLSVLKLNLKSRMDYD7UHEDORMHVLLX
VDPRSRGULMHWORRYMHNDGRRQHWRNHJGMHMHRERMHELORMHGLQVWYHQDELRORND
UHDNFLMD
'DOLQDVSRVWRMDQMHVYLMHVWLRVOREDDRGQDLKWUDJDQMDLXVPMHUDYDN
]DGRYROMHQMXOMXGVNRJGXKD"
'XKVHELVWYDUDWLMHOR
'XDWYRMDLWRPRHXGYRMH
'XLWUHEDNDWNDGGDWLLJUH1HYDOMDXYLMHNELWLR]ELOMDQ
,DNRMHLVDPDULMHSVLKRORJLMDNRYDQLFDRGJUNHULMHLGXDL]QDQRVW
GDNOH]QDQRVWRGXLULMHGXDMHSULMHVYHJDUHOLJLMVNLLVSHNXODWLYQR
ILOR]RIVNLSRMDPLNDRWDNDYMHQDSXWHQLPVHSVLKRORJLMDSRHODUD]YLMDWL
NDR]QDQRVWXWHPHOMHQDQDLVNXVWYHQLPPHWRGDPD
,PDWLGXKDMHHVWRLVWRWRLQHPDWLSDUD
.DNRELVHQDSUDYLOHYHOLNHVWYDULGXKPRUDELWLLURNLRSXWHQ
.ROLNRMHVDPRSRWUHEQRGXKDGDRYMHNQLNDGDQHLVSDGQHVPLMHDQ
/MXGHEH]GXKDQHPRHPRRGXHYLWLDOLLKPRHPRIDQDWL]LUDWL
p1LWNRVHQHWUXGLWROLNRVNXSLWLQRYHGRMPRYHNDRRQDMWNRQH]QDREUDGLWL
VWDUH
p$NRHOLWHVD]QDWLQHWRDSVROXWQRPRUDWHVHRVORERGLWLWLMHODL
SRJOHGDWLXSUDYXUHDOQRVWGXH
$NWLYQRVWGXHMHGLQRMHPRJXDWXXVOXDMXNDGDSRVWRMLXQXWDUQMDVORERGD
LQH]DYLVQRVW
RYMHNRYDGXDQLMHRGLVWRJVWDNODSULMHMHVOLQDXGRWYRUQRPRJOHGDOX
SXQRPSUHGUDVXGDLSUHYDUDRYMHNRYRWLMHORXWMHHQDQMHJRYGXKDIL]LNR
LGUXWYHQRSRVWRMDQMHQDQMHJRYRGXKRYQRVWDQMH
'DELREMDVQLOLSRGULMHWORSVLKHXHQMDFLVXGRVDGL]PLOMDOLERJRYH
LQVWLQNWHNR]PLNHSVLKHDPLVPRSRGULMHWORRYMHNDVYHOLQDSXNH
PDWHULMDOQHELRORNHWHPHOMH3RNXDWHPRYDPWRREMDVQLWLQDSULPMHUX
VWUDKDLJODGL*ODGMHVLJQDOQLPHKDQL]DPVPDQMHQMDREUDPEHQLKUH]HUYLX
RUJDQL]PXWMSRHWQHXJURHQRVWLHJ]LVWHQFLMH0QRJRSXWDMHWDNRMHGLQND
MHGYDXVSMHODSUHLYMHWLGRDYLGRKUDQHX]DGQMLWUHQ7DMGRMDPVNRUH
SURSDVWLRVWDYLRMHVYLPEXGXLPQDUDWDMLPDRLOMDNQDWDODPXVXNRMLVH
LVND]XMHNDRDQNVLR]QRVWWMHVNRED6DGDYHGDELVHGRLYMHOHSRSUDWQH
SRMDYHVPDQMHQMDJOXNR]HWMJODGLGUKWDQMHVNXSOMDQMHLLUHQMH]MHQLFD
MHHQMHGODNHLWGQLMHQXQRGDVHUD]LQDJOXNR]HVPDQML'RYROMQDMHLVDPD
SRPLVDRGDELHJ]LVWHQFLMDPRJODELWLXJURHQDSDGDVHPDQLIHVWLUDMXLVWH
SRMDYHNRMHYLHQHR]QDDYDMXVDPRJODGQHJRLVWUDK'DNOHMHGQDSRVYH
IL]LNDUHDNFLMDSUHODMHXSRGUXMHSVLKLNLKSRMDYD%DWDMRGQRVJODGLL
VWUDKDRGQRVQRSRGXGDUQRVWQMLKRYDL]UDDYDQMDSRPRJDRQDPMHX
SURQDODHQMXRGQRVDL]PHXIL]LNLKLSVLKLNLKSRMDYD7UHEDORMHVLLX
VDPRSRGULMHWORRYMHNDGRRQHWRNHJGMHMHRERMHELORMHGLQVWYHQDELRORND
UHDNFLMD
'DOLQDVSRVWRMDQMHVYLMHVWLRVOREDDRGQDLKWUDJDQMDLXVPMHUDYDN
]DGRYROMHQMXOMXGVNRJGXKD"
'XKVHELVWYDUDWLMHOR
'XDWYRMDLWRPRHXGYRMH
'XLWUHEDNDWNDGGDWLLJUH1HYDOMDXYLMHNELWLR]ELOMDQ
,DNRMHLVDPDULMHSVLKRORJLMDNRYDQLFDRGJUNHULMHLGXDL]QDQRVW
GDNOH]QDQRVWRGXLULMHGXDMHSULMHVYHJDUHOLJLMVNLLVSHNXODWLYQR
ILOR]RIVNLSRMDPLNDRWDNDYMHQDSXWHQLPVHSVLKRORJLMDSRHODUD]YLMDWL
NDR]QDQRVWXWHPHOMHQDQDLVNXVWYHQLPPHWRGDPD
,PDWLGXKDMHHVWRLVWRWRLQHPDWLSDUD
.DNRELVHQDSUDYLOHYHOLNHVWYDULGXKPRUDELWLLURNLRSXWHQ
.ROLNRMHVDPRSRWUHEQRGXKDGDRYMHNQLNDGDQHLVSDGQHVPLMHDQ
/MXGHEH]GXKDQHPRHPRRGXHYLWLDOLLKPRHPRIDQDWL]LUDWL
MXGVNDMHGXDQHGRVHQD
/
1DSODQXHNVSHULPHQWDOQLK]QDQRVWLRLWRVHQHPRH]DKWLMHYDWLGRND]R
SRVWRMDQMXGXH
1H]QDLUD]YHVHOLWLGXX]QDLSURGDWLMH
2GXRPRMDEHVPUWQRPLYRWXWLQHWHLYHSROMHPRJXHJWLLVFUSL
2QLNRMLVHQDGDMXULMHLWLSUREOHPQHXURIL]LRORJLMHGXKDVXNDROMXGLQD
SRGQRMXSODQLQH2QLVWRMHQDLVWLQLNRMLVXQDSUDYLOLQDSRGQRMXLJOHGDMX
QDSODQLQXQDNRMXVHHOHSRSHWL$OLYUKMHVNULYHQXYMHQLPREODFLPDL
PQRJLYMHUXMXGDQHPRHELWLQLNDGDRVYRMHQ6LJXUQRMHDNRGRHGDNDGD
HRYMHNSRVWLLSRWSXQRUD]XPLMHYDQMHVYRJYODVWLWRJPR]JDLGXKDGDH
WRELWLQMHJRYQDMYHLXVSMHKQMHJRYRNRQDQRGRVWLJQXH
2YRMHVWUDQRSRJUHQLPRGHUQLQDXNPLMHQMDWLOMXGVNXGXXNDNRELMXVH
SULODJRGLORXYMHWLPDXPMHVWRPLMHQMDWLXYMHWHNDNRELLKVHSULODJRGLOR
OMXGVNRMGXL
3RGVYLMHVWLPDGYDOLFDXQMRMMHVQDJDNRMDPRHQDHWLQDXSDPHWDOLRQD
MHLL]YRUVWYDUDODNLKPLVOL
3UDYDVQDQDL]GUDYDSVLKDPRHVKYDWLWLYHOLNHLPDOHVWYDUL
'XKMHQHGRKYDWQLHQWLWHWDQMHJRYRGMHORYDQMHQLMHVDVYLPRJUDQLHQRQD
SRGUXMHXPR]JX
3URNOHWVWYRORLKSULOLNDMHGDLGXDSRVWDQHORD
3URSULXPSUHGVWDYOMD]DPMHQX]DUDQLMHHVWRXSRWUHEOMDYDQL]UD]GXDLOLVWLO
LYRWDDQMLPHVHR]QDDYDVYHIXQNFLMHYODVWLWRJMDXVYDMDQMHRGUHHQLK
FLOMHYDNRMLPDSRMHGLQDFWHLLNRMLXVPMHUDYDMXQMHJRYGDOMQMLLYRWQLWRN
3URXDYDQMHVQRYDMHMDVQRSRND]DORGDSRGVYLMHVWPLVOLXVOLNDPDDQHX
DSVWUDNWQLPLGHMDPD=DWRQMHQRUMHHQMHLPDHVWRREOLNGXHYQHVOLNH
.ROLNR]QDPRRRGQRVLPDWLMHODLGXKD"WRWLMHORJXELGXDGRELYD
(QHUJLMDVWUDVWLSRNUHHLGXX
6DVYDNRPYHOLNRPPLVOLNRMXQDXLRVOREDDSRMHGDQGRWDGXVHELMHGDQ
VSXWDQLGXK
6UHWQDMHVDPRGXDNRMDYROL
6YDNLNRPDGLOMXGVNHGXHVSRPHQLNMHSRYLMHVWLQDURGDXNRMHPVHRYD
GXDURGLOD
7LMHODEH]SVLKHVXNDRNLSRYLQDMDYQRPWUJX
7LMHORLGXDQLVXGYLMHVXSVWDQFHYHMHGQD2QHLQHRYMHNDNRMLVDPVHEH
XSR]QDMHQDUD]OLLWQDLQ7LMHORMHSUHYRGLWHOMGXHXYLGOMLYR7NRPLVOLGD
MHQHWNRYLHWRQHPRHSRVWDWL7NRRGOMXGL]QDRYMHNRYHWDMQHRVLP
RYMHMHJDGXKDNRMLMHXQMHPX"
/MXGVNDMHGXDQHGRVHQD
1DSODQXHNVSHULPHQWDOQLK]QDQRVWLRLWRVHQHPRH]DKWLMHYDWLGRND]R
SRVWRMDQMXGXH
1H]QDLUD]YHVHOLWLGXX]QDLSURGDWLMH
2GXRPRMDEHVPUWQRPLYRWXWLQHWHLYHSROMHPRJXHJWLLVFUSL
2QLNRMLVHQDGDMXULMHLWLSUREOHPQHXURIL]LRORJLMHGXKDVXNDROMXGLQD
SRGQRMXSODQLQH2QLVWRMHQDLVWLQLNRMLVXQDSUDYLOLQDSRGQRMXLJOHGDMX
QDSODQLQXQDNRMXVHHOHSRSHWL$OLYUKMHVNULYHQXYMHQLPREODFLPDL
PQRJLYMHUXMXGDQHPRHELWLQLNDGDRVYRMHQ6LJXUQRMHDNRGRHGDNDGD
HRYMHNSRVWLLSRWSXQRUD]XPLMHYDQMHVYRJYODVWLWRJPR]JDLGXKDGDH
WRELWLQMHJRYQDMYHLXVSMHKQMHJRYRNRQDQRGRVWLJQXH
2YRMHVWUDQRSRJUHQLPRGHUQLQDXNPLMHQMDWLOMXGVNXGXXNDNRELMXVH
SULODJRGLORXYMHWLPDXPMHVWRPLMHQMDWLXYMHWHNDNRELLKVHSULODJRGLOR
OMXGVNRMGXL
3RGVYLMHVWLPDGYDOLFDXQMRMMHVQDJDNRMDPRHQDHWLQDXSDPHWDOLRQD
MHLL]YRUVWYDUDODNLKPLVOL
3UDYDVQDQDL]GUDYDSVLKDPRHVKYDWLWLYHOLNHLPDOHVWYDUL
'XKMHQHGRKYDWQLHQWLWHWDQMHJRYRGMHORYDQMHQLMHVDVYLPRJUDQLHQRQD
SRGUXMHXPR]JX
3URNOHWVWYRORLKSULOLNDMHGDLGXDSRVWDQHORD
3URSULXPSUHGVWDYOMD]DPMHQX]DUDQLMHHVWRXSRWUHEOMDYDQL]UD]GXDLOLVWLO
LYRWDDQMLPHVHR]QDDYDVYHIXQNFLMHYODVWLWRJMDXVYDMDQMHRGUHHQLK
FLOMHYDNRMLPDSRMHGLQDFWHLLNRMLXVPMHUDYDMXQMHJRYGDOMQMLLYRWQLWRN
3URXDYDQMHVQRYDMHMDVQRSRND]DORGDSRGVYLMHVWPLVOLXVOLNDPDDQHX
DSVWUDNWQLPLGHMDPD=DWRQMHQRUMHHQMHLPDHVWRREOLNGXHYQHVOLNH
.ROLNR]QDPRRRGQRVLPDWLMHODLGXKD"WRWLMHORJXELGXDGRELYD
(QHUJLMDVWUDVWLSRNUHHLGXX
6DVYDNRPYHOLNRPPLVOLNRMXQDXLRVOREDDSRMHGDQGRWDGXVHELMHGDQ
VSXWDQLGXK
6UHWQDMHVDPRGXDNRMDYROL
6YDNLNRPDGLOMXGVNHGXHVSRPHQLNMHSRYLMHVWLQDURGDXNRMHPVHRYD
GXDURGLOD
7LMHODEH]SVLKHVXNDRNLSRYLQDMDYQRPWUJX
7LMHORLGXDQLVXGYLMHVXSVWDQFHYHMHGQD2QHLQHRYMHNDNRMLVDPVHEH
XSR]QDMHQDUD]OLLWQDLQ7LMHORMHSUHYRGLWHOMGXHXYLGOMLYR7NRPLVOLGD
MHQHWNRYLHWRQHPRHSRVWDWL7NRRGOMXGL]QDRYMHNRYHWDMQHRVLP
RYMHMHJDGXKDNRMLMHXQMHPX"
MXGVNDMHGXDQHGRVHQD
/
1DSODQXHNVSHULPHQWDOQLK]QDQRVWLRLWRVHQHPRH]DKWLMHYDWLGRND]R
SRVWRMDQMXGXH
1H]QDLUD]YHVHOLWLGXX]QDLSURGDWLMH
2GXRPRMDEHVPUWQRPLYRWXWLQHWHLYHSROMHPRJXHJWLLVFUSL
2QLNRMLVHQDGDMXULMHLWLSUREOHPQHXURIL]LRORJLMHGXKDVXNDROMXGLQD
SRGQRMXSODQLQH2QLVWRMHQDLVWLQLNRMLVXQDSUDYLOLQDSRGQRMXLJOHGDMX
QDSODQLQXQDNRMXVHHOHSRSHWL$OLYUKMHVNULYHQXYMHQLPREODFLPDL
PQRJLYMHUXMXGDQHPRHELWLQLNDGDRVYRMHQ6LJXUQRMHDNRGRHGDNDGD
HRYMHNSRVWLLSRWSXQRUD]XPLMHYDQMHVYRJYODVWLWRJPR]JDLGXKDGDH
WRELWLQMHJRYQDMYHLXVSMHKQMHJRYRNRQDQRGRVWLJQXH
2YRMHVWUDQRSRJUHQLPRGHUQLQDXNPLMHQMDWLOMXGVNXGXXNDNRELMXVH
SULODJRGLORXYMHWLPDXPMHVWRPLMHQMDWLXYMHWHNDNRELLKVHSULODJRGLOR
OMXGVNRMGXL
3RGVYLMHVWLPDGYDOLFDXQMRMMHVQDJDNRMDPRHQDHWLQDXSDPHWDOLRQD
MHLL]YRUVWYDUDODNLKPLVOL
3UDYDVQDQDL]GUDYDSVLKDPRHVKYDWLWLYHOLNHLPDOHVWYDUL
'XKMHQHGRKYDWQLHQWLWHWDQMHJRYRGMHORYDQMHQLMHVDVYLPRJUDQLHQRQD
SRGUXMHXPR]JX
3URNOHWVWYRORLKSULOLNDMHGDLGXDSRVWDQHORD
3URSULXPSUHGVWDYOMD]DPMHQX]DUDQLMHHVWRXSRWUHEOMDYDQL]UD]GXDLOLVWLO
LYRWDDQMLPHVHR]QDDYDVYHIXQNFLMHYODVWLWRJMDXVYDMDQMHRGUHHQLK
FLOMHYDNRMLPDSRMHGLQDFWHLLNRMLXVPMHUDYDMXQMHJRYGDOMQMLLYRWQLWRN
3URXDYDQMHVQRYDMHMDVQRSRND]DORGDSRGVYLMHVWPLVOLXVOLNDPDDQHX
DSVWUDNWQLPLGHMDPD=DWRQMHQRUMHHQMHLPDHVWRREOLNGXHYQHVOLNH
.ROLNR]QDPRRRGQRVLPDWLMHODLGXKD"WRWLMHORJXELGXDGRELYD
(QHUJLMDVWUDVWLSRNUHHLGXX
6DVYDNRPYHOLNRPPLVOLNRMXQDXLRVOREDDSRMHGDQGRWDGXVHELMHGDQ
VSXWDQLGXK
6UHWQDMHVDPRGXDNRMDYROL
6YDNLNRPDGLOMXGVNHGXHVSRPHQLNMHSRYLMHVWLQDURGDXNRMHPVHRYD
GXDURGLOD
7LMHODEH]SVLKHVXNDRNLSRYLQDMDYQRPWUJX
7LMHORLGXDQLVXGYLMHVXSVWDQFHYHMHGQD2QHLQHRYMHNDNRMLVDPVHEH
XSR]QDMHQDUD]OLLWQDLQ7LMHORMHSUHYRGLWHOMGXHXYLGOMLYR7NRPLVOLGD
MHQHWNRYLHWRQHPRHSRVWDWL7NRRGOMXGL]QDRYMHNRYHWDMQHRVLP
RYMHMHJDGXKDNRMLMHXQMHPX"
/MXGVNDMHGXDQHGRVHQD
1DSODQXHNVSHULPHQWDOQLK]QDQRVWLRLWRVHQHPRH]DKWLMHYDWLGRND]R
SRVWRMDQMXGXH
1H]QDLUD]YHVHOLWLGXX]QDLSURGDWLMH
2GXRPRMDEHVPUWQRPLYRWXWLQHWHLYHSROMHPRJXHJWLLVFUSL
2QLNRMLVHQDGDMXULMHLWLSUREOHPQHXURIL]LRORJLMHGXKDVXNDROMXGLQD
SRGQRMXSODQLQH2QLVWRMHQDLVWLQLNRMLVXQDSUDYLOLQDSRGQRMXLJOHGDMX
QDSODQLQXQDNRMXVHHOHSRSHWL$OLYUKMHVNULYHQXYMHQLPREODFLPDL
PQRJLYMHUXMXGDQHPRHELWLQLNDGDRVYRMHQ6LJXUQRMHDNRGRHGDNDGD
HRYMHNSRVWLLSRWSXQRUD]XPLMHYDQMHVYRJYODVWLWRJPR]JDLGXKDGDH
WRELWLQMHJRYQDMYHLXVSMHKQMHJRYRNRQDQRGRVWLJQXH
2YRMHVWUDQRSRJUHQLPRGHUQLQDXNPLMHQMDWLOMXGVNXGXXNDNRELMXVH
SULODJRGLORXYMHWLPDXPMHVWRPLMHQMDWLXYMHWHNDNRELLKVHSULODJRGLOR
OMXGVNRMGXL
3RGVYLMHVWLPDGYDOLFDXQMRMMHVQDJDNRMDPRHQDHWLQDXSDPHWDOLRQD
MHLL]YRUVWYDUDODNLKPLVOL
3UDYDVQDQDL]GUDYDSVLKDPRHVKYDWLWLYHOLNHLPDOHVWYDUL
'XKMHQHGRKYDWQLHQWLWHWDQMHJRYRGMHORYDQMHQLMHVDVYLPRJUDQLHQRQD
SRGUXMHXPR]JX
3URNOHWVWYRORLKSULOLNDMHGDLGXDSRVWDQHORD
3URSULXPSUHGVWDYOMD]DPMHQX]DUDQLMHHVWRXSRWUHEOMDYDQL]UD]GXDLOLVWLO
LYRWDDQMLPHVHR]QDDYDVYHIXQNFLMHYODVWLWRJMDXVYDMDQMHRGUHHQLK
FLOMHYDNRMLPDSRMHGLQDFWHLLNRMLXVPMHUDYDMXQMHJRYGDOMQMLLYRWQLWRN
3URXDYDQMHVQRYDMHMDVQRSRND]DORGDSRGVYLMHVWPLVOLXVOLNDPDDQHX
DSVWUDNWQLPLGHMDPD=DWRQMHQRUMHHQMHLPDHVWRREOLNGXHYQHVOLNH
.ROLNR]QDPRRRGQRVLPDWLMHODLGXKD"WRWLMHORJXELGXDGRELYD
(QHUJLMDVWUDVWLSRNUHHLGXX
6DVYDNRPYHOLNRPPLVOLNRMXQDXLRVOREDDSRMHGDQGRWDGXVHELMHGDQ
VSXWDQLGXK
6UHWQDMHVDPRGXDNRMDYROL
6YDNLNRPDGLOMXGVNHGXHVSRPHQLNMHSRYLMHVWLQDURGDXNRMHPVHRYD
GXDURGLOD
7LMHODEH]SVLKHVXNDRNLSRYLQDMDYQRPWUJX
7LMHORLGXDQLVXGYLMHVXSVWDQFHYHMHGQD2QHLQHRYMHNDNRMLVDPVHEH
XSR]QDMHQDUD]OLLWQDLQ7LMHORMHSUHYRGLWHOMGXHXYLGOMLYR7NRPLVOLGD
MHQHWNRYLHWRQHPRHSRVWDWL7NRRGOMXGL]QDRYMHNRYHWDMQHRVLP
RYMHMHJDGXKDNRMLMHXQMHPX"
9HOLNHGXHWLKRSDWH
LYRWLGXDQHSRMDYOMXMXVHXDWRPVNRMIL]LFLLQHPRJXVHL]YHVWLQLL]
MHGQRJSULURGQRJ]DNRQD
p$NRGUXJRQHSUHRVWDMHEXGLLVNUHQ
8JUXSL-DLH]DYD]ERJWHQMHSULSDGDQMDJRPLOL$NRVDPSRSXWRVWDOLK
DNRQHPDRVMHDMDLOLPLVOLSRNRMLPDVHUD]OLNXMHPRGRVWDOLKDNRXVNODGLP
RELDMHRGLMHORLGHMHVJUXSRPMDVDPVSDHQVSDHQRG]DVWUDXMXHJ
GRLYOMDMDVDPRH'DSURX]URHWDMNRQIRUPL]DPGLNWDWRUVNLVLVWHPLVH
p8WHELVXVNXSOMHQDWROLNDLVNXVWYDVNLQLYHRGXH7NRGDQDVVDVYLP
VLJXUQRQLMHQHXURWLDU"3URQDLLYRWQLL]YRULVYRMXLQGLYLGXDOQRVWVDPR
VUHGLWHVYRMHOLQRVWL.DRVYMHVQDOLQRVWWLVLVDPRYROMQLLVMHDNL]
NROHNWLYQHSVLKH
7UDLRVDPVDPRVYRMHYODVWLWR-D
p3UL]QDMPRGDVPRVSUHPQLQDVYDNRL]QHQDHQMHVDPRWRQDV
VYDNRGQHYQHVWYDULL]QHQDGHSRSXWNDWDVWURID
6DVRERP]DSRHWLDOLNRGVHEHQH]DYULWLNRGVHEHSRHWLDOLQHLPDWLVHEH
]DFLOM
WRVHYLHEXGHRGULFDRVYRMHJDWRHYHDLLVWLQLWLMDELWLWYRMDOMXEDY
3UYLUD]JRYRU]QDLL]DLL]QDHJ-DLSRNXFDWLQDYUDWDQDHJ7L
8QDMUDQLMHPGMHWLQMVWYXQMHJRYRMDVHVODERUD]YLORGLMHWHVHMRXYLMHN
RVMHDLVWRYMHWQRVPDMNRPLQHPDRGYRMHQRVWLGRNMHVPDMNRP1MHJRY
RVMHDMXVDPOMHQRVWLXNODQMDIL]LNDQD]RQRVWPDMNH
3LWDQMHMHGDOLPLRVREQRSRVWRMLPR
-DMHVUHGLWHQDHJNRRUGLQDWQRJVXVWDYD7UHEDELWLR]QDHQQLWLFRP
1DHVWYDUQRSRVWRMDQMHQHRGUHXMHQLWNR
-HGLQLUD]ORJ]DWRVHXYLMHNPLVOLQDYODVWLWR-DMHVWWRWRVQDLP-DPRUDPR
LYMHWLSXQRGXHQHJRVELORNLPGUXJLP
/DNHMHSURELWLVHGR0DUVDQHJRGRVDPRJDVHEH1DMEROMLSXWGRVHEHWRMH
QDGPDLWLVH
-HGQDRGQDMRGDEUDQLMLKXYUHGDMHUHLPLDPLVOLWLMD
/DNRMHUHLRVYUQLVHQDVHEH1RWRLXLQLWLMHYHWHHMHUMHSURVWRU
VNXHQ
.DNRMHWRODNRUHLSURQDLVDPRJDVHEH$NDNRVHSUHSODLPRNDGDVHWR
GRLVWDLGRJRGL
.RGPQRJLKOMXGLMHEH]REUD]OXNYHLWRNDGDNDXMD
.RGPQRJLKOMXGLMHEH]REUD]OXNYHLWRNDGDNDXMD
.DNRMHWRODNRUHLSURQDLVDPRJDVHEH$NDNRVHSUHSODLPRNDGDVHWR
GRLVWDLGRJRGL
/DNRMHUHLRVYUQLVHQDVHEH1RWRLXLQLWLMHYHWHHMHUMHSURVWRU
VNXHQ
-HGQDRGQDMRGDEUDQLMLKXYUHGDMHUHLPLDPLVOLWLMD
/DNHMHSURELWLVHGR0DUVDQHJRGRVDPRJDVHEH1DMEROMLSXWGRVHEHWRMH
QDGPDLWLVH
-HGLQLUD]ORJ]DWRVHXYLMHNPLVOLQDYODVWLWR-DMHVWWRWRVQDLP-DPRUDPR
LYMHWLSXQRGXHQHJRVELORNLPGUXJLP
1DHVWYDUQRSRVWRMDQMHQHRGUHXMHQLWNR
-DMHVUHGLWHQDHJNRRUGLQDWQRJVXVWDYD7UHEDELWLR]QDHQQLWLFRP
3LWDQMHMHGDOLPLRVREQRSRVWRMLPR
8QDMUDQLMHPGMHWLQMVWYXQMHJRYRMDVHVODERUD]YLORGLMHWHVHMRXYLMHN
RVMHDLVWRYMHWQRVPDMNRPLQHPDRGYRMHQRVWLGRNMHVPDMNRP1MHJRY
RVMHDMXVDPOMHQRVWLXNODQMDIL]LNDQD]RQRVWPDMNH
3UYLUD]JRYRU]QDLL]DLL]QDHJ-DLSRNXFDWLQDYUDWDQDHJ7L
WRVHYLHEXGHRGULFDRVYRMHJDWRHYHDLLVWLQLWLMDELWLWYRMDOMXEDY
6DVRERP]DSRHWLDOLNRGVHEHQH]DYULWLNRGVHEHSRHWLDOLQHLPDWLVHEH
]DFLOM
p3UL]QDMPRGDVPRVSUHPQLQDVYDNRL]QHQDHQMHVDPRWRQDV
VYDNRGQHYQHVWYDULL]QHQDGHSRSXWNDWDVWURID
7UDLRVDPVDPRVYRMHYODVWLWR-D
p8WHELVXVNXSOMHQDWROLNDLVNXVWYDVNLQLYHRGXH7NRGDQDVVDVYLP
VLJXUQRQLMHQHXURWLDU"3URQDLLYRWQLL]YRULVYRMXLQGLYLGXDOQRVWVDPR
VUHGLWHVYRMHOLQRVWL.DRVYMHVQDOLQRVWWLVLVDPRYROMQLLVMHDNL]
NROHNWLYQHSVLKH
8JUXSL-DLH]DYD]ERJWHQMHSULSDGDQMDJRPLOL$NRVDPSRSXWRVWDOLK
DNRQHPDRVMHDMDLOLPLVOLSRNRMLPDVHUD]OLNXMHPRGRVWDOLKDNRXVNODGLP
RELDMHRGLMHORLGHMHVJUXSRPMDVDPVSDHQVSDHQRG]DVWUDXMXHJ
GRLYOMDMDVDPRH'DSURX]URHWDMNRQIRUPL]DPGLNWDWRUVNLVLVWHPLVH
HOLNHGXHWLKRSDWH
9
LYRWLGXDQHSRMDYOMXMXVHXDWRPVNRMIL]LFLLQHPRJXVHL]YHVWLQLL]
MHGQRJSULURGQRJ]DNRQD
p$NRGUXJRQHSUHRVWDMHEXGLLVNUHQ
9HOLNHGXHWLKRSDWH
LYRWLGXDQHSRMDYOMXMXVHXDWRPVNRMIL]LFLLQHPRJXVHL]YHVWLQLL]
MHGQRJSULURGQRJ]DNRQD
p$NRGUXJRQHSUHRVWDMHEXGLLVNUHQ
8JUXSL-DLH]DYD]ERJWHQMHSULSDGDQMDJRPLOL$NRVDPSRSXWRVWDOLK
DNRQHPDRVMHDMDLOLPLVOLSRNRMLPDVHUD]OLNXMHPRGRVWDOLKDNRXVNODGLP
RELDMHRGLMHORLGHMHVJUXSRPMDVDPVSDHQVSDHQRG]DVWUDXMXHJ
GRLYOMDMDVDPRH'DSURX]URHWDMNRQIRUPL]DPGLNWDWRUVNLVLVWHPLVH
p8WHELVXVNXSOMHQDWROLNDLVNXVWYDVNLQLYHRGXH7NRGDQDVVDVYLP
VLJXUQRQLMHQHXURWLDU"3URQDLLYRWQLL]YRULVYRMXLQGLYLGXDOQRVWVDPR
VUHGLWHVYRMHOLQRVWL.DRVYMHVQDOLQRVWWLVLVDPRYROMQLLVMHDNL]
NROHNWLYQHSVLKH
7UDLRVDPVDPRVYRMHYODVWLWR-D
p3UL]QDMPRGDVPRVSUHPQLQDVYDNRL]QHQDHQMHVDPRWRQDV
VYDNRGQHYQHVWYDULL]QHQDGHSRSXWNDWDVWURID
6DVRERP]DSRHWLDOLNRGVHEHQH]DYULWLNRGVHEHSRHWLDOLQHLPDWLVHEH
]DFLOM
WRVHYLHEXGHRGULFDRVYRMHJDWRHYHDLLVWLQLWLMDELWLWYRMDOMXEDY
3UYLUD]JRYRU]QDLL]DLL]QDHJ-DLSRNXFDWLQDYUDWDQDHJ7L
8QDMUDQLMHPGMHWLQMVWYXQMHJRYRMDVHVODERUD]YLORGLMHWHVHMRXYLMHN
RVMHDLVWRYMHWQRVPDMNRPLQHPDRGYRMHQRVWLGRNMHVPDMNRP1MHJRY
RVMHDMXVDPOMHQRVWLXNODQMDIL]LNDQD]RQRVWPDMNH
3LWDQMHMHGDOLPLRVREQRSRVWRMLPR
-DMHVUHGLWHQDHJNRRUGLQDWQRJVXVWDYD7UHEDELWLR]QDHQQLWLFRP
1DHVWYDUQRSRVWRMDQMHQHRGUHXMHQLWNR
-HGLQLUD]ORJ]DWRVHXYLMHNPLVOLQDYODVWLWR-DMHVWWRWRVQDLP-DPRUDPR
LYMHWLSXQRGXHQHJRVELORNLPGUXJLP
/DNHMHSURELWLVHGR0DUVDQHJRGRVDPRJDVHEH1DMEROMLSXWGRVHEHWRMH
QDGPDLWLVH
-HGQDRGQDMRGDEUDQLMLKXYUHGDMHUHLPLDPLVOLWLMD
/DNRMHUHLRVYUQLVHQDVHEH1RWRLXLQLWLMHYHWHHMHUMHSURVWRU
VNXHQ
.DNRMHWRODNRUHLSURQDLVDPRJDVHEH$NDNRVHSUHSODLPRNDGDVHWR
GRLVWDLGRJRGL
.RGPQRJLKOMXGLMHEH]REUD]OXNYHLWRNDGDNDXMD
.RGPQRJLKOMXGLMHEH]REUD]OXNYHLWRNDGDNDXMD
.DNRMHWRODNRUHLSURQDLVDPRJDVHEH$NDNRVHSUHSODLPRNDGDVHWR
GRLVWDLGRJRGL
/DNRMHUHLRVYUQLVHQDVHEH1RWRLXLQLWLMHYHWHHMHUMHSURVWRU
VNXHQ
-HGQDRGQDMRGDEUDQLMLKXYUHGDMHUHLPLDPLVOLWLMD
/DNHMHSURELWLVHGR0DUVDQHJRGRVDPRJDVHEH1DMEROMLSXWGRVHEHWRMH
QDGPDLWLVH
-HGLQLUD]ORJ]DWRVHXYLMHNPLVOLQDYODVWLWR-DMHVWWRWRVQDLP-DPRUDPR
LYMHWLSXQRGXHQHJRVELORNLPGUXJLP
1DHVWYDUQRSRVWRMDQMHQHRGUHXMHQLWNR
-DMHVUHGLWHQDHJNRRUGLQDWQRJVXVWDYD7UHEDELWLR]QDHQQLWLFRP
3LWDQMHMHGDOLPLRVREQRSRVWRMLPR
8QDMUDQLMHPGMHWLQMVWYXQMHJRYRMDVHVODERUD]YLORGLMHWHVHMRXYLMHN
RVMHDLVWRYMHWQRVPDMNRPLQHPDRGYRMHQRVWLGRNMHVPDMNRP1MHJRY
RVMHDMXVDPOMHQRVWLXNODQMDIL]LNDQD]RQRVWPDMNH
3UYLUD]JRYRU]QDLL]DLL]QDHJ-DLSRNXFDWLQDYUDWDQDHJ7L
WRVHYLHEXGHRGULFDRVYRMHJDWRHYHDLLVWLQLWLMDELWLWYRMDOMXEDY
6DVRERP]DSRHWLDOLNRGVHEHQH]DYULWLNRGVHEHSRHWLDOLQHLPDWLVHEH
]DFLOM
p3UL]QDMPRGDVPRVSUHPQLQDVYDNRL]QHQDHQMHVDPRWRQDV
VYDNRGQHYQHVWYDULL]QHQDGHSRSXWNDWDVWURID
7UDLRVDPVDPRVYRMHYODVWLWR-D
p8WHELVXVNXSOMHQDWROLNDLVNXVWYDVNLQLYHRGXH7NRGDQDVVDVYLP
VLJXUQRQLMHQHXURWLDU"3URQDLLYRWQLL]YRULVYRMXLQGLYLGXDOQRVWVDPR
VUHGLWHVYRMHOLQRVWL.DRVYMHVQDOLQRVWWLVLVDPRYROMQLLVMHDNL]
NROHNWLYQHSVLKH
8JUXSL-DLH]DYD]ERJWHQMHSULSDGDQMDJRPLOL$NRVDPSRSXWRVWDOLK
DNRQHPDRVMHDMDLOLPLVOLSRNRMLPDVHUD]OLNXMHPRGRVWDOLKDNRXVNODGLP
RELDMHRGLMHORLGHMHVJUXSRPMDVDPVSDHQVSDHQRG]DVWUDXMXHJ
GRLYOMDMDVDPRH'DSURX]URHWDMNRQIRUPL]DPGLNWDWRUVNLVLVWHPLVH
9HOLNHGXHWLKRSDWH
LYRWLGXDQHSRMDYOMXMXVHXDWRPVNRMIL]LFLLQHPRJXVHL]YHVWLQLL]
MHGQRJSULURGQRJ]DNRQD
p$NRGUXJRQHSUHRVWDMHEXGLLVNUHQ
NRULVWH]DVWUDLYDQMHPLWHURURPDGHPRNUDWVNH]HPOMHVXJHVWLMRPL
SURSDJDQGRP
p&MHOLQDQDGLOD]LSXNL]EURMGLMHORYD8]HWH]DMHGQRVWYDULSRSULPDMX
VYRMVWYDNRMDSRMHGLQDQRQHPRUDMXLPDWL
FMHOLQDGLMDOHNWLNDILOR]RILMDORJLND]QDQRVWVOXDM
pLWDYVHQDLYRWNUHHL]PHXRQRJDWRKRHPRLRQRJDWRPRUDPR
'YLMHSRWSXQRVXSURWQHVWYDULYROLPRSRGMHGQDNRQDYLNXLQRYR
3DUDGRNVMHOMXGVNRJSRVWRMDQMDGDRYMHNLVWRGREQRWHL]DEOLVNRXL
QH]DYLVQRXSRVHEQRX
8RYMHNXMHWUDMDQVXNREL]PHXVWUDVWYHQRJ]DQRVDLKODGQRJUD]XPD
p8QHSULMDWHOMVNRMVHDWPRVIHULPRHLYMHWLQHGRVWDWDNEODJRQDNORQRVWLMH
JRUH
pDVWRKOHSOMHMHPQRJHOMXGHSULVLOLORGDEXGXQHLVNUHQL
HVWLWRYMHNWHNQDNRQFXPLVOLQDVHEH
1LMHVYHDVQRWRMHGRSXWHQR
6ODYRKOHSDQMHRYMHNXYLMHNUDY
p*GMHMHHQMDWXVYHFYDWHJGMHMHSRVMHGWXVYHOHLXSUDLQL
.ROLNRJRGRYMHNH]QH]DGDOMLQRPXYLMHNPXVHSRGQRVJXUQHRQR
QDMEOLH
1DNRQFXMHELWQRVDPRWRVPRXLQLOLLNDNRVPRLYMHOLDQH]DLPVPR
H]QXOL
6YLRQLNRMLQHSULURGQR]DQHLPH]QXHVWRL]JXEHLRQRWRSRVMHGXMX
7DNROLNRLPDVWYDUL]DNRMLPDQHH]QHP
DPELYDOHQWQRVWLOLSRGYRMHQRVWEODJRQDNORQRVWDVWRKOHSOMHHQMD
p/MXGLVXWMHVNREQLEH]SULQFLSDLOLYMHUHLRVMHDMXGDQHPDMXFLOMDRVLP
MHGQRJGDLGXQDSULMHG
p2EYH]HQDVWDMXWDNRGDVHQDYULMHPHQHNDHQH
WMHVNREDREYH]H
9UHEDQMDWXLKQD]OREQLKRLMXQDMYLHVXQDPVPHWDOD]DRLWRYDQMHQDHJD
SUDYRJD-DNRMHLQLQDXXQXWUDQMXVORERGX%ROMHOLVXQDVLQGLVNUHWQL
SRJOHGLVYLKRQLKNRMLVXVDUDGR]QDORXLGUVNRX]XULOLSLOMLOLXQDX
GXXQHGR]YROMDYDMXLMRMQLMHGQRJDQHRSDHQDQHSURPRWUHQDQHSURXHQD
SRNUHWD6DSLQMDODQDVMHXYLMHNWDLQGLVNUHWQDNRQWUROD
9UHEDQMDWXLKQD]OREQLKRLMXQDMYLHVXQDPVPHWDOD]DRLWRYDQMHQDHJD
SUDYRJD-DNRMHLQLQDXXQXWUDQMXVORERGX%ROMHOLVXQDVLQGLVNUHWQL
SRJOHGLVYLKRQLKNRMLVXVDUDGR]QDORXLGUVNRX]XULOLSLOMLOLXQDX
GXXQHGR]YROMDYDMXLMRMQLMHGQRJDQHRSDHQDQHSURPRWUHQDQHSURXHQD
SRNUHWD6DSLQMDODQDVMHXYLMHNWDLQGLVNUHWQDNRQWUROD
WMHVNREDREYH]H
/MXGLVXWMHVNREQLEH]SULQFLSDLOLYMHUHLRVMHDMXGDQHPDMXFLOMDRVLP
p
MHGQRJGDLGXQDSULMHG
p2EYH]HQDVWDMXWDNRGDVHQDYULMHPHQHNDHQH
DPELYDOHQWQRVWLOLSRGYRMHQRVWEODJRQDNORQRVWDVWRKOHSOMHHQMD
pLWDYVHQDLYRWNUHHL]PHXRQRJDWRKRHPRLRQRJDWRPRUDPR
'YLMHSRWSXQRVXSURWQHVWYDULYROLPRSRGMHGQDNRQDYLNXLQRYR
3DUDGRNVMHOMXGVNRJSRVWRMDQMDGDRYMHNLVWRGREQRWHL]DEOLVNRXL
QH]DYLVQRXSRVHEQRX
8RYMHNXMHWUDMDQVXNREL]PHXVWUDVWYHQRJ]DQRVDLKODGQRJUD]XPD
p8QHSULMDWHOMVNRMVHDWPRVIHULPRHLYMHWLQHGRVWDWDNEODJRQDNORQRVWLMH
JRUH
pDVWRKOHSOMHMHPQRJHOMXGHSULVLOLORGDEXGXQHLVNUHQL
HVWLWRYMHNWHNQDNRQFXPLVOLQDVHEH
1LMHVYHDVQRWRMHGRSXWHQR
6ODYRKOHSDQMHRYMHNXYLMHNUDY
p*GMHMHHQMDWXVYHFYDWHJGMHMHSRVMHGWXVYHOHLXSUDLQL
.ROLNRJRGRYMHNH]QH]DGDOMLQRPXYLMHNPXVHSRGQRVJXUQHRQR
QDMEOLH
1DNRQFXMHELWQRVDPRWRVPRXLQLOLLNDNRVPRLYMHOLDQH]DLPVPR
H]QXOL
6YLRQLNRMLQHSULURGQR]DQHLPH]QXHVWRL]JXEHLRQRWRSRVMHGXMX
DNROLNRLPDVWYDUL]DNRMLPDQHH]QHP
7
FMHOLQDGLMDOHNWLNDILOR]RILMDORJLND]QDQRVWVOXDM
p&MHOLQDQDGLOD]LSXNL]EURMGLMHORYD8]HWH]DMHGQRVWYDULSRSULPDMX
VYRMVWYDNRMDSRMHGLQDQRQHPRUDMXLPDWL
NRULVWH]DVWUDLYDQMHPLWHURURPDGHPRNUDWVNH]HPOMHVXJHVWLMRPL
SURSDJDQGRP
NRULVWH]DVWUDLYDQMHPLWHURURPDGHPRNUDWVNH]HPOMHVXJHVWLMRPL
SURSDJDQGRP
p&MHOLQDQDGLOD]LSXNL]EURMGLMHORYD8]HWH]DMHGQRVWYDULSRSULPDMX
VYRMVWYDNRMDSRMHGLQDQRQHPRUDMXLPDWL
FMHOLQDGLMDOHNWLNDILOR]RILMDORJLND]QDQRVWVOXDM
pLWDYVHQDLYRWNUHHL]PHXRQRJDWRKRHPRLRQRJDWRPRUDPR
'YLMHSRWSXQRVXSURWQHVWYDULYROLPRSRGMHGQDNRQDYLNXLQRYR
3DUDGRNVMHOMXGVNRJSRVWRMDQMDGDRYMHNLVWRGREQRWHL]DEOLVNRXL
QH]DYLVQRXSRVHEQRX
8RYMHNXMHWUDMDQVXNREL]PHXVWUDVWYHQRJ]DQRVDLKODGQRJUD]XPD
p8QHSULMDWHOMVNRMVHDWPRVIHULPRHLYMHWLQHGRVWDWDNEODJRQDNORQRVWLMH
JRUH
pDVWRKOHSOMHMHPQRJHOMXGHSULVLOLORGDEXGXQHLVNUHQL
HVWLWRYMHNWHNQDNRQFXPLVOLQDVHEH
1LMHVYHDVQRWRMHGRSXWHQR
6ODYRKOHSDQMHRYMHNXYLMHNUDY
p*GMHMHHQMDWXVYHFYDWHJGMHMHSRVMHGWXVYHOHLXSUDLQL
.ROLNRJRGRYMHNH]QH]DGDOMLQRPXYLMHNPXVHSRGQRVJXUQHRQR
QDMEOLH
1DNRQFXMHELWQRVDPRWRVPRXLQLOLLNDNRVPRLYMHOLDQH]DLPVPR
H]QXOL
6YLRQLNRMLQHSULURGQR]DQHLPH]QXHVWRL]JXEHLRQRWRSRVMHGXMX
7DNROLNRLPDVWYDUL]DNRMLPDQHH]QHP
DPELYDOHQWQRVWLOLSRGYRMHQRVWEODJRQDNORQRVWDVWRKOHSOMHHQMD
p/MXGLVXWMHVNREQLEH]SULQFLSDLOLYMHUHLRVMHDMXGDQHPDMXFLOMDRVLP
MHGQRJGDLGXQDSULMHG
p2EYH]HQDVWDMXWDNRGDVHQDYULMHPHQHNDHQH
WMHVNREDREYH]H
9UHEDQMDWXLKQD]OREQLKRLMXQDMYLHVXQDPVPHWDOD]DRLWRYDQMHQDHJD
SUDYRJD-DNRMHLQLQDXXQXWUDQMXVORERGX%ROMHOLVXQDVLQGLVNUHWQL
SRJOHGLVYLKRQLKNRMLVXVDUDGR]QDORXLGUVNRX]XULOLSLOMLOLXQDX
GXXQHGR]YROMDYDMXLMRMQLMHGQRJDQHRSDHQDQHSURPRWUHQDQHSURXHQD
SRNUHWD6DSLQMDODQDVMHXYLMHNWDLQGLVNUHWQDNRQWUROD
9UHEDQMDWXLKQD]OREQLKRLMXQDMYLHVXQDPVPHWDOD]DRLWRYDQMHQDHJD
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3UDYDILOR]RILMDMHVYMHWORVWXPD
3UDYDILOR]RILMDMHVYMHWORVWXPD
3RHWDNLNUDMVYDNHILOR]RILMHMHVWVORERGD
3ULURGDLVORERGDVXVWRHULILOR]RILMH
1HPRHELWLSRWHQHILOR]RILMHQHPRHELWLDNQLSRWHQH]QDQRVWLEH]
KXPDQRVWL
XNLSDUWLMVNLFLOMHYLWDNRVLORYLWRSRNUHXPQRJDSHUDWRERQMLKILOR]RID
3
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MDPDQRSRVOMHGQMDVWYDUQDNRMXVHSULWRPPLVOL
6YDNDMHILOR]RILMDSUDNWLQDDNLRQDWRVHLVSRHWNDLQLGDMH
QDMNRQWHPSODWLYQLMD
7NRMHX]QDQRVWLWUDLRRVQRYXVYRJLYRWDYRGVWYR]DVYRMHSRVWXSNHVDP
ELWDNPRUDRVHUD]RDUDWL7UHEDORMHSURQDLSXWSRYUDWNDNILOR]RILML
7NRVXRQGDLVWLQLWLILOR]RIL"2QLNRMLYROHVYMHWORLVWLQH
9HLQDVWDMDOLWDLSLWDQMDNRMDVXELOLQDSLVDQRILOR]RIVNLPVWYDULPDQLVX
ODQDQHJREHVPLVOHQD,]DWRQLMHXGQRYDWRWRQDMGXEOMLSUREOHPL]DSUDYR
QLVXQLNDNYLSUREOHPL
9MHULMHVDPRVYHWRLVWLQLWRILOR]RILMLMHVDPRLVWLQLWRVYHWR
9MHURYDWLXILOR]RILMX]QDLQHGR]YROLWLVWUDKXGDQDELORNRMLQDLQ]DJXL
VSRVREQRVWPLOMHQMD
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0RJXVDVYLPSRX]GDQRUHLGDMHQDDSROLWLNDHNRQRPLMDQDD
SROLWRORJLMDVRFLRORJLMDLILOR]RILMDDQWLWHKQLNLRULMHQWLUDQD,]UHGRYDSROLW
HNRQRPLVWDSROLWRORJDVRFLRORJDLILOR]RIDPLQHPDPRQLMHGDQUDGNRMLEL
SRNXDRDQDOL]LUDWLVWXSDQMQDHJUD]YRMDVJOHGLWDSURL]YRGQLKVQDJDRG
UDWDQDRYDPR7LPHVHQLWNRQHEDYL1DMYDQLMHGUXWYHQHSURPMHQH
GRQRHQHVXEH]LNDNYRJLVWUDLYDQMDNROLNRMHGUXWYHQLUD]YRMUH]XOWDW
UD]YRMDSURL]YRGQLKVQDJDDNROLNRUH]XOWDWQDLKSROLWLNLKLGHMQLKLGUXJLK
RSUHGMHOMHQMD
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SLVPREXGXQRVWLNRMDVHGXHQDUXEXEH]GDQD
-HGQDRGMHGLQRVPLVDRQLKILOR]RIVNLKSR]LFLMDMHUHYROW2QMHYMHLWR
VXRDYDQMHRYMHNDLQMHJRYHYODVWLWHWDPH2QVWDYOMDSRQRYQRVYLMHWX
SLWDQMHXVYDNRPRGQMHJRYLKWUHQXWDND
VOXDMXRQR]DSRLQMHSRWUHVHQRXWRVSRSDGDRYMHNDLXYLMHNL]
]EXQMHQRVWLWUDLL]OD]XNDNYXFLOMX
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YULMHGQLPXVWYUGLWLD]DYULWDNRSDUDGRNVDOQLPGDWRQLWNRQHHSRYMHURYDWL
VLKRORJLMDHSURJXWDWLILOR]RILMX
3
p/RJLQRUD]PLOMDQMHMHX]RUDNSRWSXQHILNFLMH
3ULPLMHWLRVDPGDOMXGHQDURLWRGUDLORJLND6SUDPORJLNHVYLVXDOHUJLQL
'RGDMPRWRPHQHNLOMXGLGRELYDMX]ERJORJLNHDOHUJLMXSRWLMHOXLSRRGLMHOX
'DNDNRWUHEDRVWDWLORJLDQMHUELORNDNRELORORJLNDQLNDGDQLMHELOD
QHSRX]GDQYRGL
8YLMHNMHODNRELWLORJLDQ$OLMHJRWRYRQHPRJXHELWLORJLDQGRNUDMD
o1LMHSRWUHEQDQLNDNYD]QDQRVWLILOR]RILMDGDEL]QDRWRWUHEDXLQLWLGD
EXGHSRWHQLGREDUWRYLHDNPXGDULNUHSRVWDQ
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0LVOLGDVHMHGLQLFLOM]QDQRVWLVDVWRMLXWRPHGDRODNDWHNRXOMXGVNRJ
LYRWD
1HPDLURNDSXWDNRMLYRGLX]QDQRVWLVDPRRQLLPDMXL]JOHGDGDHVH
SRSHWLQDQMHQHVYLMHWOHYLVRYHNRMLVHQHSODHXPRUDSULYHUDQMXQMHQLP
VWUPLPVWD]DPD
1LMHGQD]QDQRVWQLMHLPXQDQD]DUDHQRVWSROLWLNRPLQDNYDUHQMHRGVWUDQH
PRL
1LNDGDQLMH]QDQRVWELODWDNR]DYLVQDNDRXGREDW]YGHPRNUDFLMH
2SHMHSR]QDWRGDMHWHPHOMVYDNRJGUXWYD]QDQMHDRQRVHVWLHVYXJGMH
RGRELWHOMLGRREUD]RYDQMDDLQDNRQWRJD=DGDWDNMHVYDNHSDLQDH
GUXWYHQH]DMHGQLFHGDVWYRULWDNYHXLQNRYLWHPHKDQL]PHNRMHHSURPLFDWL
LQLFLMDWLYXLXSUHJQXWLNUHDWLYQHVQDJHQDVYLPUD]LQDPDSRVHELFHX
REUD]RYQLPLQVWLWXFLMDPD
3UDYLLYDOMDQLFLOM]QDQRVWLQLMHQLWDGUXJRQHJRGDVHOMXGVNLLYRWRSVNUEL
QRYLPL]XPLPDLGREULPD
3ULURGQD]QDQRVWEH]UHOLJLMHMHVSRUDDUHOLJLMDMHEH]SULURGQLK]QDQRVWL
VOLMHSD3ULURGQX]QDQRVWRYMHNWUHED]DVSR]QDYDQMHDYMHUX]DGMHORYDQMH
5RJHUVVPDWUDGDSRVWRMHWULYUVWH]QDQMDLOLVSR]QDMDVXEMHNWLYQR]QDQMHLOL
VXEMHNWLYQHVSR]QDMHREMHNWLYQR]QDQMHLLQWHUSHUVRQDOQR]QDQMH
6YD]QDQRVWNDRLVKRGLWHLPDVXPQMXSURWLYNRMHVHGLHYMHUD
3VLKRORJLMDHSURJXWDWLILOR]RILMX
p/RJLQRUD]PLOMDQMHMHX]RUDNSRWSXQHILNFLMH
3ULPLMHWLRVDPGDOMXGHQDURLWRGUDLORJLND6SUDPORJLNHVYLVXDOHUJLQL
'RGDMPRWRPHQHNLOMXGLGRELYDMX]ERJORJLNHDOHUJLMXSRWLMHOXLSRRGLMHOX
'DNDNRWUHEDRVWDWLORJLDQMHUELORNDNRELORORJLNDQLNDGDQLMHELOD
QHSRX]GDQYRGL
8YLMHNMHODNRELWLORJLDQ$OLMHJRWRYRQHPRJXHELWLORJLDQGRNUDMD
o1LMHSRWUHEQDQLNDNYD]QDQRVWLILOR]RILMDGDEL]QDRWRWUHEDXLQLWLGD
EXGHSRWHQLGREDUWRYLHDNPXGDULNUHSRVWDQ
.XGLNDPRMHEROMH]QDWLRVYDNRMVWYDULSRQHWRQHJRRMHGQRMVYH
.RULMHQMH]QDQRVWLMHJRUNRSORGRYLVXVODWNL
/HJLWLPDFLMD]QDQRVWLYH]DQDMHX]OHJLWLPDFLMX]DNRQRGDYFD
/MXEDYSUHPD]QDQMXVURGQDMHPXGURVWL
/XNDYLOMXGLSUH]LUX]QDQRVWSULSURVWLMRMVHGLYHDPXGULVHQMRPHNRULVWH
0LVOLGDVHMHGLQLFLOM]QDQRVWLVDVWRMLXWRPHGDRODNDWHNRXOMXGVNRJ
LYRWD
1HPDLURNDSXWDNRMLYRGLX]QDQRVWLVDPRRQLLPDMXL]JOHGDGDHVH
SRSHWLQDQMHQHVYLMHWOHYLVRYHNRMLVHQHSODHXPRUDSULYHUDQMXQMHQLP
VWUPLPVWD]DPD
1LMHGQD]QDQRVWQLMHLPXQDQD]DUDHQRVWSROLWLNRPLQDNYDUHQMHRGVWUDQH
PRL
1LNDGDQLMH]QDQRVWELODWDNR]DYLVQDNDRXGREDW]YGHPRNUDFLMH
2SHMHSR]QDWRGDMHWHPHOMVYDNRJGUXWYD]QDQMHDRQRVHVWLHVYXJGMH
RGRELWHOMLGRREUD]RYDQMDDLQDNRQWRJD=DGDWDNMHVYDNHSDLQDH
GUXWYHQH]DMHGQLFHGDVWYRULWDNYHXLQNRYLWHPHKDQL]PHNRMHHSURPLFDWL
LQLFLMDWLYXLXSUHJQXWLNUHDWLYQHVQDJHQDVYLPUD]LQDPDSRVHELFHX
REUD]RYQLPLQVWLWXFLMDPD
3UDYLLYDOMDQLFLOM]QDQRVWLQLMHQLWDGUXJRQHJRGDVHOMXGVNLLYRWRSVNUEL
QRYLPL]XPLPDLGREULPD
3ULURGQD]QDQRVWEH]UHOLJLMHMHVSRUDDUHOLJLMDMHEH]SULURGQLK]QDQRVWL
VOLMHSD3ULURGQX]QDQRVWRYMHNWUHED]DVSR]QDYDQMHDYMHUX]DGMHORYDQMH
5RJHUVVPDWUDGDSRVWRMHWULYUVWH]QDQMDLOLVSR]QDMDVXEMHNWLYQR]QDQMHLOL
VXEMHNWLYQHVSR]QDMHREMHNWLYQR]QDQMHLLQWHUSHUVRQDOQR]QDQMH
YD]QDQRVWNDRLVKRGLWHLPDVXPQMXSURWLYNRMHVHGLHYMHUD
6
=DGDDMHILOR]RILMHGDSRQHVQHLPWDNRMHGQRVWDYQLPGDVHQHLQL
YULMHGQLPXVWYUGLWLD]DYULWDNRSDUDGRNVDOQLPGDWRQLWNRQHHSRYMHURYDWL
=DGDDMHILOR]RILMHGDSRQHVQHLPWDNRMHGQRVWDYQLPGDVHQHLQL
YULMHGQLPXVWYUGLWLD]DYULWDNRSDUDGRNVDOQLPGDWRQLWNRQHHSRYMHURYDWL
VLKRORJLMDHSURJXWDWLILOR]RILMX
3
p/RJLQRUD]PLOMDQMHMHX]RUDNSRWSXQHILNFLMH
3ULPLMHWLRVDPGDOMXGHQDURLWRGUDLORJLND6SUDPORJLNHVYLVXDOHUJLQL
'RGDMPRWRPHQHNLOMXGLGRELYDMX]ERJORJLNHDOHUJLMXSRWLMHOXLSRRGLMHOX
'DNDNRWUHEDRVWDWLORJLDQMHUELORNDNRELORORJLNDQLNDGDQLMHELOD
QHSRX]GDQYRGL
8YLMHNMHODNRELWLORJLDQ$OLMHJRWRYRQHPRJXHELWLORJLDQGRNUDMD
o1LMHSRWUHEQDQLNDNYD]QDQRVWLILOR]RILMDGDEL]QDRWRWUHEDXLQLWLGD
EXGHSRWHQLGREDUWRYLHDNPXGDULNUHSRVWDQ
.XGLNDPRMHEROMH]QDWLRVYDNRMVWYDULSRQHWRQHJRRMHGQRMVYH
.RULMHQMH]QDQRVWLMHJRUNRSORGRYLVXVODWNL
/HJLWLPDFLMD]QDQRVWLYH]DQDMHX]OHJLWLPDFLMX]DNRQRGDYFD
/MXEDYSUHPD]QDQMXVURGQDMHPXGURVWL
/XNDYLOMXGLSUH]LUX]QDQRVWSULSURVWLMRMVHGLYHDPXGULVHQMRPHNRULVWH
0LVOLGDVHMHGLQLFLOM]QDQRVWLVDVWRMLXWRPHGDRODNDWHNRXOMXGVNRJ
LYRWD
1HPDLURNDSXWDNRMLYRGLX]QDQRVWLVDPRRQLLPDMXL]JOHGDGDHVH
SRSHWLQDQMHQHVYLMHWOHYLVRYHNRMLVHQHSODHXPRUDSULYHUDQMXQMHQLP
VWUPLPVWD]DPD
1LMHGQD]QDQRVWQLMHLPXQDQD]DUDHQRVWSROLWLNRPLQDNYDUHQMHRGVWUDQH
PRL
1LNDGDQLMH]QDQRVWELODWDNR]DYLVQDNDRXGREDW]YGHPRNUDFLMH
2SHMHSR]QDWRGDMHWHPHOMVYDNRJGUXWYD]QDQMHDRQRVHVWLHVYXJGMH
RGRELWHOMLGRREUD]RYDQMDDLQDNRQWRJD=DGDWDNMHVYDNHSDLQDH
GUXWYHQH]DMHGQLFHGDVWYRULWDNYHXLQNRYLWHPHKDQL]PHNRMHHSURPLFDWL
LQLFLMDWLYXLXSUHJQXWLNUHDWLYQHVQDJHQDVYLPUD]LQDPDSRVHELFHX
REUD]RYQLPLQVWLWXFLMDPD
3UDYLLYDOMDQLFLOM]QDQRVWLQLMHQLWDGUXJRQHJRGDVHOMXGVNLLYRWRSVNUEL
QRYLPL]XPLPDLGREULPD
3ULURGQD]QDQRVWEH]UHOLJLMHMHVSRUDDUHOLJLMDMHEH]SULURGQLK]QDQRVWL
VOLMHSD3ULURGQX]QDQRVWRYMHNWUHED]DVSR]QDYDQMHDYMHUX]DGMHORYDQMH
5RJHUVVPDWUDGDSRVWRMHWULYUVWH]QDQMDLOLVSR]QDMDVXEMHNWLYQR]QDQMHLOL
VXEMHNWLYQHVSR]QDMHREMHNWLYQR]QDQMHLLQWHUSHUVRQDOQR]QDQMH
6YD]QDQRVWNDRLVKRGLWHLPDVXPQMXSURWLYNRMHVHGLHYMHUD
3VLKRORJLMDHSURJXWDWLILOR]RILMX
p/RJLQRUD]PLOMDQMHMHX]RUDNSRWSXQHILNFLMH
3ULPLMHWLRVDPGDOMXGHQDURLWRGUDLORJLND6SUDPORJLNHVYLVXDOHUJLQL
'RGDMPRWRPHQHNLOMXGLGRELYDMX]ERJORJLNHDOHUJLMXSRWLMHOXLSRRGLMHOX
'DNDNRWUHEDRVWDWLORJLDQMHUELORNDNRELORORJLNDQLNDGDQLMHELOD
QHSRX]GDQYRGL
8YLMHNMHODNRELWLORJLDQ$OLMHJRWRYRQHPRJXHELWLORJLDQGRNUDMD
o1LMHSRWUHEQDQLNDNYD]QDQRVWLILOR]RILMDGDEL]QDRWRWUHEDXLQLWLGD
EXGHSRWHQLGREDUWRYLHDNPXGDULNUHSRVWDQ
.XGLNDPRMHEROMH]QDWLRVYDNRMVWYDULSRQHWRQHJRRMHGQRMVYH
.RULMHQMH]QDQRVWLMHJRUNRSORGRYLVXVODWNL
/HJLWLPDFLMD]QDQRVWLYH]DQDMHX]OHJLWLPDFLMX]DNRQRGDYFD
/MXEDYSUHPD]QDQMXVURGQDMHPXGURVWL
/XNDYLOMXGLSUH]LUX]QDQRVWSULSURVWLMRMVHGLYHDPXGULVHQMRPHNRULVWH
0LVOLGDVHMHGLQLFLOM]QDQRVWLVDVWRMLXWRPHGDRODNDWHNRXOMXGVNRJ
LYRWD
1HPDLURNDSXWDNRMLYRGLX]QDQRVWLVDPRRQLLPDMXL]JOHGDGDHVH
SRSHWLQDQMHQHVYLMHWOHYLVRYHNRMLVHQHSODHXPRUDSULYHUDQMXQMHQLP
VWUPLPVWD]DPD
1LMHGQD]QDQRVWQLMHLPXQDQD]DUDHQRVWSROLWLNRPLQDNYDUHQMHRGVWUDQH
PRL
1LNDGDQLMH]QDQRVWELODWDNR]DYLVQDNDRXGREDW]YGHPRNUDFLMH
2SHMHSR]QDWRGDMHWHPHOMVYDNRJGUXWYD]QDQMHDRQRVHVWLHVYXJGMH
RGRELWHOMLGRREUD]RYDQMDDLQDNRQWRJD=DGDWDNMHVYDNHSDLQDH
GUXWYHQH]DMHGQLFHGDVWYRULWDNYHXLQNRYLWHPHKDQL]PHNRMHHSURPLFDWL
LQLFLMDWLYXLXSUHJQXWLNUHDWLYQHVQDJHQDVYLPUD]LQDPDSRVHELFHX
REUD]RYQLPLQVWLWXFLMDPD
3UDYLLYDOMDQLFLOM]QDQRVWLQLMHQLWDGUXJRQHJRGDVHOMXGVNLLYRWRSVNUEL
QRYLPL]XPLPDLGREULPD
3ULURGQD]QDQRVWEH]UHOLJLMHMHVSRUDDUHOLJLMDMHEH]SULURGQLK]QDQRVWL
VOLMHSD3ULURGQX]QDQRVWRYMHNWUHED]DVSR]QDYDQMHDYMHUX]DGMHORYDQMH
5RJHUVVPDWUDGDSRVWRMHWULYUVWH]QDQMDLOLVSR]QDMDVXEMHNWLYQR]QDQMHLOL
VXEMHNWLYQHVSR]QDMHREMHNWLYQR]QDQMHLLQWHUSHUVRQDOQR]QDQMH
YD]QDQRVWNDRLVKRGLWHLPDVXPQMXSURWLYNRMHVHGLHYMHUD
6
=DGDDMHILOR]RILMHGDSRQHVQHLPWDNRMHGQRVWDYQLPGDVHQHLQL
YULMHGQLPXVWYUGLWLD]DYULWDNRSDUDGRNVDOQLPGDWRQLWNRQHHSRYMHURYDWL
WRMHXVWYDUL]QDQRVW"%DYOMHQMH]QDQRVWLQDOLNMHVDVWDYOMDQMXPR]DLND
WUXGXNRMLPVHVODJDQMHPPDOLKNDPHQLDQDNUDMXGRELYDMHGQDYHOLNDL
VYHREXKYDWQDVOLND
9HOLNDWUDJHGLMD]QDQRVWLSRELMDQMHOLMHSHKLSRWH]HWXQRPLQMHQLFRP
9LGHLWXNUYQLNXXORJX]QDQRVWLPQRJLVXXVWUREDFLOLNOHWYXQDPRGHUQX
DWRPLVWLNX,RVXXMXLGDQDVSUHUDQR]QDQRVWQHSRNDSDPROLPRGDLQDX
QDMYHXX]GDQLFXMHGQXRGSRVOMHGQMLKQDGD"6WROMHLPDQDVLOMDL
SUD]QRYMHUMDELODMH]QDQRVWVYMHWLRQLNSURJUHVD9LGMHOLVPRKXOMHLOXDNHQD
]HQLWXYODVWLNULYRWYRUHQXLVWLQXSUHGVXGRPQDMX]YLHQLMHLGHMHXPRYDUL
PDNLMDYHOL]PD.DGPRGXKDWUQHLYRWSDGQHQDQLHUD]LQH5DGNRMLQDV
MHSRGLJDRGRRVYDMDDVYHPLUDGRQLRMHVDVRERPL'DPRNORYPD$NREL
VHPQRJLPDGDQDVSRYUDWDNXNDPHQRGREDLLQLRSUDYRPLGLORPHYROXFLMD
QHLGHQDWUDNH8WRMLGHMQRMSRUHPHWQMLLVXWRQXGLHVHVXYUHPHQD
]QDQVWYHQDPLVDRSRSXWOXRQRH6YHWHSUHGUDVXGHWUHEDUDVNULWLGDELVPR
]DNRUDLOLVYLMHWOLPPDJLVWUDODPDEXGXQRVWL
=QDQRVWEH]VDYMHVWLLNXOWXUHMHUD]YDOLQDGXH
=QDQRVWMHNDSHWDQDSUDNVDYRMQLFLWRJRGSRVWRML]DVOXXMHLGDVHXSR]QD
=QDQRVWMHRUJDQL]LUDQR]QDQMHDSRVOMHGQMLFLOM]QDQRVWLMHLVWLQD
=QDQRVWMHSROHPLQDDOLNDGDXOD]LXQHNXLJUXXQHNXWUNXLQDGPHWDQMH
RQDSRVWDMHJXELVYRMVPLVDR
=QDQRVWMHSRSLVVYLKLVWLQD
=QDQRVWMHVDPRL]REOLHQDVOLNDLVWLQH
=QDQRVWMHVDPRMHGQDSRORYLFD9MHURYDQMHMHGUXJD
=QDQRVWQHPDGRPRYLQH
=QDQRVWQLMHQLWDGUXJRQHJRVOLNDLVWLQH
=QDQRVWSRLQMHRQNUDMLQMHQLFD1LWNRQHH]DPMHULWLNHPLDULPDWRYRGX
UDVWYDUDMXXQMH]LQHHOHPHQWHPDGDRQLQLVXQLQDMPDQMHVOLQLYRGL
=QDQRVWSRWLHL]WUDJDQMD]DLVWLQRP
=QDQRVWVDPD]DVHEHQHPRHULMHLWLSULMHSRUQDSLWDQMDVXYUHPHQH
FLYLOL]DFLMHSRVHEQRMHSUREOHPHKXPDQRJVDGUDMDOMXGVNRJLYOMHQMD
=QDQRVWVOXLVDPRWRPHGDQDPSUHGRLNDNRMHJROHPRQDHQH]QDQMH
=QDQRVWGREURVKYDHQDLVFMHOMXMHRYMHNDRGQMHJRYDSRQRVDMHUPX
SRND]XMHJUDQLFH
=QDQRVWNDNRVHLQLQLMHSR]LYVDPRQHNLPDQHNHOLMHSHRULJLQDOQHL
VYMHHPLVOLQDOD]HVHXPQRJLPD7UHEDVHVDPRVMHWLWLNROLNRVX]D]QDQRVW
GDOLODLFL=QDQRVWMHRWYRUHQDLOLELWUHEDODELWL]DVYHNULWLNHRQDNDRWR
=QDQRVWNDNRVHLQLQLMHSR]LYVDPRQHNLPDQHNHOLMHSHRULJLQDOQHL
VYMHHPLVOLQDOD]HVHXPQRJLPD7UHEDVHVDPRVMHWLWLNROLNRVX]D]QDQRVW
GDOLODLFL=QDQRVWMHRWYRUHQDLOLELWUHEDODELWL]DVYHNULWLNHRQDNDRWR
=QDQRVWGREURVKYDHQDLVFMHOMXMHRYMHNDRGQMHJRYDSRQRVDMHUPX
SRND]XMHJUDQLFH
=QDQRVWVOXLVDPRWRPHGDQDPSUHGRLNDNRMHJROHPRQDHQH]QDQMH
=QDQRVWVDPD]DVHEHQHPRHULMHLWLSULMHSRUQDSLWDQMDVXYUHPHQH
FLYLOL]DFLMHSRVHEQRMHSUREOHPHKXPDQRJVDGUDMDOMXGVNRJLYOMHQMD
=QDQRVWSRWLHL]WUDJDQMD]DLVWLQRP
=QDQRVWSRLQMHRQNUDMLQMHQLFD1LWNRQHH]DPMHULWLNHPLDULPDWRYRGX
UDVWYDUDMXXQMH]LQHHOHPHQWHPDGDRQLQLVXQLQDMPDQMHVOLQLYRGL
=QDQRVWQLMHQLWDGUXJRQHJRVOLNDLVWLQH
=QDQRVWQHPDGRPRYLQH
WRMHXVWYDUL]QDQRVW"%DYOMHQMH]QDQRVWLQDOLNMHVDVWDYOMDQMXPR]DLND
WUXGXNRMLPVHVODJDQMHPPDOLKNDPHQLDQDNUDMXGRELYDMHGQDYHOLNDL
VYHREXKYDWQDVOLND
9HOLNDWUDJHGLMD]QDQRVWLSRELMDQMHOLMHSHKLSRWH]HWXQRPLQMHQLFRP
9LGHLWXNUYQLNXXORJX]QDQRVWLPQRJLVXXVWUREDFLOLNOHWYXQDPRGHUQX
DWRPLVWLNX,RVXXMXLGDQDVSUHUDQR]QDQRVWQHSRNDSDPROLPRGDLQDX
QDMYHXX]GDQLFXMHGQXRGSRVOMHGQMLKQDGD"6WROMHLPDQDVLOMDL
SUD]QRYMHUMDELODMH]QDQRVWVYMHWLRQLNSURJUHVD9LGMHOLVPRKXOMHLOXDNHQD
]HQLWXYODVWLNULYRWYRUHQXLVWLQXSUHGVXGRPQDMX]YLHQLMHLGHMHXPRYDUL
PDNLMDYHOL]PD.DGPRGXKDWUQHLYRWSDGQHQDQLHUD]LQH5DGNRMLQDV
MHSRGLJDRGRRVYDMDDVYHPLUDGRQLRMHVDVRERPL'DPRNORYPD$NREL
VHPQRJLPDGDQDVSRYUDWDNXNDPHQRGREDLLQLRSUDYRPLGLORPHYROXFLMD
QHLGHQDWUDNH8WRMLGHMQRMSRUHPHWQMLLVXWRQXGLHVHVXYUHPHQD
]QDQVWYHQDPLVDRSRSXWOXRQRH6YHWHSUHGUDVXGHWUHEDUDVNULWLGDELVPR
]DNRUDLOLVYLMHWOLPPDJLVWUDODPDEXGXQRVWL
=QDQRVWEH]VDYMHVWLLNXOWXUHMHUD]YDOLQDGXH
=QDQRVWMHNDSHWDQDSUDNVDYRMQLFLWRJRGSRVWRML]DVOXXMHLGDVHXSR]QD
=QDQRVWMHRUJDQL]LUDQR]QDQMHDSRVOMHGQMLFLOM]QDQRVWLMHLVWLQD
=QDQRVWMHSROHPLQDDOLNDGDXOD]LXQHNXLJUXXQHNXWUNXLQDGPHWDQMH
RQDSRVWDMHJXELVYRMVPLVDR
=QDQRVWMHSRSLVVYLKLVWLQD
=QDQRVWMHVDPRL]REOLHQDVOLNDLVWLQH
=QDQRVWMHVDPRMHGQDSRORYLFD9MHURYDQMHMHGUXJD
WRMHXVWYDUL]QDQRVW"%DYOMHQMH]QDQRVWLQDOLNMHVDVWDYOMDQMXPR]DLND
WUXGXNRMLPVHVODJDQMHPPDOLKNDPHQLDQDNUDMXGRELYDMHGQDYHOLNDL
VYHREXKYDWQDVOLND
9HOLNDWUDJHGLMD]QDQRVWLSRELMDQMHOLMHSHKLSRWH]HWXQRPLQMHQLFRP
9LGHLWXNUYQLNXXORJX]QDQRVWLPQRJLVXXVWUREDFLOLNOHWYXQDPRGHUQX
DWRPLVWLNX,RVXXMXLGDQDVSUHUDQR]QDQRVWQHSRNDSDPROLPRGDLQDX
QDMYHXX]GDQLFXMHGQXRGSRVOMHGQMLKQDGD"6WROMHLPDQDVLOMDL
SUD]QRYMHUMDELODMH]QDQRVWVYMHWLRQLNSURJUHVD9LGMHOLVPRKXOMHLOXDNHQD
]HQLWXYODVWLNULYRWYRUHQXLVWLQXSUHGVXGRPQDMX]YLHQLMHLGHMHXPRYDUL
PDNLMDYHOL]PD.DGPRGXKDWUQHLYRWSDGQHQDQLHUD]LQH5DGNRMLQDV
MHSRGLJDRGRRVYDMDDVYHPLUDGRQLRMHVDVRERPL'DPRNORYPD$NREL
VHPQRJLPDGDQDVSRYUDWDNXNDPHQRGREDLLQLRSUDYRPLGLORPHYROXFLMD
QHLGHQDWUDNH8WRMLGHMQRMSRUHPHWQMLLVXWRQXGLHVHVXYUHPHQD
]QDQVWYHQDPLVDRSRSXWOXRQRH6YHWHSUHGUDVXGHWUHEDUDVNULWLGDELVPR
]DNRUDLOLVYLMHWOLPPDJLVWUDODPDEXGXQRVWL
=QDQRVWEH]VDYMHVWLLNXOWXUHMHUD]YDOLQDGXH
=QDQRVWMHNDSHWDQDSUDNVDYRMQLFLWRJRGSRVWRML]DVOXXMHLGDVHXSR]QD
=QDQRVWMHRUJDQL]LUDQR]QDQMHDSRVOMHGQMLFLOM]QDQRVWLMHLVWLQD
=QDQRVWMHSROHPLQDDOLNDGDXOD]LXQHNXLJUXXQHNXWUNXLQDGPHWDQMH
RQDSRVWDMHJXELVYRMVPLVDR
=QDQRVWMHSRSLVVYLKLVWLQD
=QDQRVWMHVDPRL]REOLHQDVOLNDLVWLQH
=QDQRVWMHVDPRMHGQDSRORYLFD9MHURYDQMHMHGUXJD
=QDQRVWQHPDGRPRYLQH
=QDQRVWQLMHQLWDGUXJRQHJRVOLNDLVWLQH
=QDQRVWSRLQMHRQNUDMLQMHQLFD1LWNRQHH]DPMHULWLNHPLDULPDWRYRGX
UDVWYDUDMXXQMH]LQHHOHPHQWHPDGDRQLQLVXQLQDMPDQMHVOLQLYRGL
=QDQRVWSRWLHL]WUDJDQMD]DLVWLQRP
=QDQRVWVDPD]DVHEHQHPRHULMHLWLSULMHSRUQDSLWDQMDVXYUHPHQH
FLYLOL]DFLMHSRVHEQRMHSUREOHPHKXPDQRJVDGUDMDOMXGVNRJLYOMHQMD
=QDQRVWVOXLVDPRWRPHGDQDPSUHGRLNDNRMHJROHPRQDHQH]QDQMH
=QDQRVWGREURVKYDHQDLVFMHOMXMHRYMHNDRGQMHJRYDSRQRVDMHUPX
SRND]XMHJUDQLFH
=QDQRVWNDNRVHLQLQLMHSR]LYVDPRQHNLPDQHNHOLMHSHRULJLQDOQHL
VYMHHPLVOLQDOD]HVHXPQRJLPD7UHEDVHVDPRVMHWLWLNROLNRVX]D]QDQRVW
GDOLODLFL=QDQRVWMHRWYRUHQDLOLELWUHEDODELWL]DVYHNULWLNHRQDNDRWR
=QDQRVWNDNRVHLQLQLMHSR]LYVDPRQHNLPDQHNHOLMHSHRULJLQDOQHL
VYMHHPLVOLQDOD]HVHXPQRJLPD7UHEDVHVDPRVMHWLWLNROLNRVX]D]QDQRVW
GDOLODLFL=QDQRVWMHRWYRUHQDLOLELWUHEDODELWL]DVYHNULWLNHRQDNDRWR
=QDQRVWGREURVKYDHQDLVFMHOMXMHRYMHNDRGQMHJRYDSRQRVDMHUPX
SRND]XMHJUDQLFH
=QDQRVWVOXLVDPRWRPHGDQDPSUHGRLNDNRMHJROHPRQDHQH]QDQMH
=QDQRVWVDPD]DVHEHQHPRHULMHLWLSULMHSRUQDSLWDQMDVXYUHPHQH
FLYLOL]DFLMHSRVHEQRMHSUREOHPHKXPDQRJVDGUDMDOMXGVNRJLYOMHQMD
=QDQRVWSRWLHL]WUDJDQMD]DLVWLQRP
=QDQRVWSRLQMHRQNUDMLQMHQLFD1LWNRQHH]DPMHULWLNHPLDULPDWRYRGX
UDVWYDUDMXXQMH]LQHHOHPHQWHPDGDRQLQLVXQLQDMPDQMHVOLQLYRGL
=QDQRVWQLMHQLWDGUXJRQHJRVOLNDLVWLQH
=QDQRVWQHPDGRPRYLQH
WRMHXVWYDUL]QDQRVW"%DYOMHQMH]QDQRVWLQDOLNMHVDVWDYOMDQMXPR]DLND
WUXGXNRMLPVHVODJDQMHPPDOLKNDPHQLDQDNUDMXGRELYDMHGQDYHOLNDL
VYHREXKYDWQDVOLND
9HOLNDWUDJHGLMD]QDQRVWLSRELMDQMHOLMHSHKLSRWH]HWXQRPLQMHQLFRP
9LGHLWXNUYQLNXXORJX]QDQRVWLPQRJLVXXVWUREDFLOLNOHWYXQDPRGHUQX
DWRPLVWLNX,RVXXMXLGDQDVSUHUDQR]QDQRVWQHSRNDSDPROLPRGDLQDX
QDMYHXX]GDQLFXMHGQXRGSRVOMHGQMLKQDGD"6WROMHLPDQDVLOMDL
SUD]QRYMHUMDELODMH]QDQRVWVYMHWLRQLNSURJUHVD9LGMHOLVPRKXOMHLOXDNHQD
]HQLWXYODVWLNULYRWYRUHQXLVWLQXSUHGVXGRPQDMX]YLHQLMHLGHMHXPRYDUL
PDNLMDYHOL]PD.DGPRGXKDWUQHLYRWSDGQHQDQLHUD]LQH5DGNRMLQDV
MHSRGLJDRGRRVYDMDDVYHPLUDGRQLRMHVDVRERPL'DPRNORYPD$NREL
VHPQRJLPDGDQDVSRYUDWDNXNDPHQRGREDLLQLRSUDYRPLGLORPHYROXFLMD
QHLGHQDWUDNH8WRMLGHMQRMSRUHPHWQMLLVXWRQXGLHVHVXYUHPHQD
]QDQVWYHQDPLVDRSRSXWOXRQRH6YHWHSUHGUDVXGHWUHEDUDVNULWLGDELVPR
]DNRUDLOLVYLMHWOLPPDJLVWUDODPDEXGXQRVWL
=QDQRVWEH]VDYMHVWLLNXOWXUHMHUD]YDOLQDGXH
=QDQRVWMHNDSHWDQDSUDNVDYRMQLFLWRJRGSRVWRML]DVOXXMHLGDVHXSR]QD
=QDQRVWMHRUJDQL]LUDQR]QDQMHDSRVOMHGQMLFLOM]QDQRVWLMHLVWLQD
=QDQRVWMHSROHPLQDDOLNDGDXOD]LXQHNXLJUXXQHNXWUNXLQDGPHWDQMH
RQDSRVWDMHJXELVYRMVPLVDR
=QDQRVWMHSRSLVVYLKLVWLQD
=QDQRVWMHVDPRL]REOLHQDVOLNDLVWLQH
=QDQRVWMHVDPRMHGQDSRORYLFD9MHURYDQMHMHGUXJD
MHSR]QDWRSRLYDQDLQMHQLFDPDNRMHQHULMHWNRGROD]HL]RULJLQDOQLKL
QHVSXWDQLKL]YRUDRQDPRUDNDWNDGD]DURQLWLXILNFLMXREXKYDWLWLUXEQD
SRGUXMDNDRLXPMHWQRVWLREUDWQR
p,]UD]LVYRMHVSRVREQRVWLERJDWVWYRVYRMHSULURGQHQDGDUHQRVWLNRMHJ
LPDQHQWQRLPDVYDNROMXGVNRELH%XGLOXFLGDQ7DNDYRYMHNQLMHLVSUHG
VYRJYUHPHQDQHJRMHSURVMHDQRYMHNL]DQMHJD
QDQRVWLMHSRWUHEQDVXUDGQMDXNRMRMVH]QDQMHMHGQRJDRERJDXMHRWNULLPD
=
GUXJRJD=QDQRVWLVHVDPHGYRMDNRXQLWDYDMXLULQRPXNRMXXOD]HL
GXELQRPXNRMXXUDQMDMX
9MHUXMHPGDVYDNLRYMHNSUHGVWDYOMDRYMHDQVWYR9MHUXMHPXXVDYULYRVW
RYMHNDRYDXVDYULYRVW]QDLGDRYMHNPRHGRNXLWLVYRMFLOMQRWRQH
]QDLGDJDPRUDGRKYDWLWL
=QDQVWYHQDNXOWXUDSUHOD]LLVDPHSROLWLNHJUDQLFHUD]QLKQDURGDLXVSUNRV
VYLP]DSUHNDPDGDSDHDNLJUDQLFHWDMQLNRMHNDWNDGDSRVWDYOMDMXYODGHL
YRMQHYODVWL=QDQVWYHQLVYLMHWXLVWLQXSULGRQRVLMHGLQVWYXOMXGVNHRELWHOML
=QDQVWYHQDVOLNDVYLMHWDMHRJUDQLHQDVOLNDVYLMHWD
=QDQVWYHQDVXGRVWLJQXDQDWDNRYLVRNRPVWXSQMXGDVHSRPRXQMLK
RYMHDQVWYRPRHXVUHLWLLOLXQLWLWL
=QDQVWYHQLNQLNDGQLWDQHGRND]XMH2QVDPRSRNXDYDXWYUGLWLLQMHQLFH
RYMHNQLMHVYMHVWDQVYRMLKVNULYHQLKSRWHQFLMDOD8SUDYRQDWHPHOMXRQRJD
WRMHWLSLQROMXGVNRRYMHNRVWDMHXVSMHORDOLPRQVWUXR]QRLRPHWDMXH
VWYRUHQMH
o6OXDMMHQXQRVWNRMDQDVMHL]QHQDGLOD
RYMHNQHPDJUDQLFHNRMXQHPRHSULMHL
GREURWDGRPHWLGUXWYRGXQRVW
RYMHNPRUDELWLMDNRVSRVREDQNDNRELSULPLMHWLRNROLNRPDORPRH
pRYMHNSRVWDMHEROMLDNRVH]QDLVNUHQRGLYLWLGREURWL
RYMHNMHXVYRMRMELWLUDFLRQDOQRELHGDNOHUD]XPQRPXGUREH]RE]LUD
QDWRWRMHRYMHDQVWYRLPDORQDVYRMHPGUXJRPUD]YRMQRPSXWXXVSRQHL
SDGRYHUHQHVDQVXLGHNDGHQFLMX2QQHVDPRGDSRVWRMLQHJRMHLVYMHVWDQ
VYRJDSRVWRMDQMDLQDVWRMLGDVYRMHSRVWRMDQMHL]PLMHQLGDRVWDYOMDWUDJRYH
'REDURYMHNMHQDMERJDWLMLLQDMVUHWQLML'REDURYMHNXYLMHNRVWDMHSRHWQLN
pRYMHNMHELHQHL]PMHUQLKPRJXQRVWLLQHL]PMHUQHSURPMHQMLYRVWLL
SODVWLQRVWL
WRMHJRUDVLWXDFLMDWRVHEROMHGRND]XMHGREDURYMHN
WRMHJRUDVLWXDFLMDWRVHEROMHGRND]XMHGREDURYMHN
pRYMHNMHELHQHL]PMHUQLKPRJXQRVWLLQHL]PMHUQHSURPMHQMLYRVWLL
SODVWLQRVWL
'REDURYMHNMHQDMERJDWLMLLQDMVUHWQLML'REDURYMHNXYLMHNRVWDMHSRHWQLN
RYMHNMHXVYRMRMELWLUDFLRQDOQRELHGDNOHUD]XPQRPXGUREH]RE]LUD
QDWRWRMHRYMHDQVWYRLPDORQDVYRMHPGUXJRPUD]YRMQRPSXWXXVSRQHL
SDGRYHUHQHVDQVXLGHNDGHQFLMX2QQHVDPRGDSRVWRMLQHJRMHLVYMHVWDQ
VYRJDSRVWRMDQMDLQDVWRMLGDVYRMHSRVWRMDQMHL]PLMHQLGDRVWDYOMDWUDJRYH
pRYMHNSRVWDMHEROMLDNRVH]QDLVNUHQRGLYLWLGREURWL
RYMHNPRUDELWLMDNRVSRVREDQNDNRELSULPLMHWLRNROLNRPDORPRH
GREURWDGRPHWLGUXWYRGXQRVW
RYMHNQHPDJUDQLFHNRMXQHPRHSULMHL
o6OXDMMHQXQRVWNRMDQDVMHL]QHQDGLOD
RYMHNQLMHVYMHVWDQVYRMLKVNULYHQLKSRWHQFLMDOD8SUDYRQDWHPHOMXRQRJD
WRMHWLSLQROMXGVNRRYMHNRVWDMHXVSMHORDOLPRQVWUXR]QRLRPHWDMXH
VWYRUHQMH
QDQVWYHQDNXOWXUDSUHOD]LLVDPHSROLWLNHJUDQLFHUD]QLKQDURGDLXVSUNRV
=
VYLP]DSUHNDPDGDSDHDNLJUDQLFHWDMQLNRMHNDWNDGDSRVWDYOMDMXYODGHL
YRMQHYODVWL=QDQVWYHQLVYLMHWXLVWLQXSULGRQRVLMHGLQVWYXOMXGVNHRELWHOML
=QDQVWYHQDVOLNDVYLMHWDMHRJUDQLHQDVOLNDVYLMHWD
=QDQVWYHQDVXGRVWLJQXDQDWDNRYLVRNRPVWXSQMXGDVHSRPRXQMLK
RYMHDQVWYRPRHXVUHLWLLOLXQLWLWL
=QDQVWYHQLNQLNDGQLWDQHGRND]XMH2QVDPRSRNXDYDXWYUGLWLLQMHQLFH
9MHUXMHPGDVYDNLRYMHNSUHGVWDYOMDRYMHDQVWYR9MHUXMHPXXVDYULYRVW
RYMHNDRYDXVDYULYRVW]QDLGDRYMHNPRHGRNXLWLVYRMFLOMQRWRQH
]QDLGDJDPRUDGRKYDWLWL
=QDQRVWLMHSRWUHEQDVXUDGQMDXNRMRMVH]QDQMHMHGQRJDRERJDXMHRWNULLPD
GUXJRJD=QDQRVWLVHVDPHGYRMDNRXQLWDYDMXLULQRPXNRMXXOD]HL
GXELQRPXNRMXXUDQMDMX
p,]UD]LVYRMHVSRVREQRVWLERJDWVWYRVYRMHSULURGQHQDGDUHQRVWLNRMHJ
LPDQHQWQRLPDVYDNROMXGVNRELH%XGLOXFLGDQ7DNDYRYMHNQLMHLVSUHG
VYRJYUHPHQDQHJRMHSURVMHDQRYMHNL]DQMHJD
MHSR]QDWRSRLYDQDLQMHQLFDPDNRMHQHULMHWNRGROD]HL]RULJLQDOQLKL
QHVSXWDQLKL]YRUDRQDPRUDNDWNDGD]DURQLWLXILNFLMXREXKYDWLWLUXEQD
SRGUXMDNDRLXPMHWQRVWLREUDWQR
MHSR]QDWRSRLYDQDLQMHQLFDPDNRMHQHULMHWNRGROD]HL]RULJLQDOQLKL
QHVSXWDQLKL]YRUDRQDPRUDNDWNDGD]DURQLWLXILNFLMXREXKYDWLWLUXEQD
SRGUXMDNDRLXPMHWQRVWLREUDWQR
p,]UD]LVYRMHVSRVREQRVWLERJDWVWYRVYRMHSULURGQHQDGDUHQRVWLNRMHJ
LPDQHQWQRLPDVYDNROMXGVNRELH%XGLOXFLGDQ7DNDYRYMHNQLMHLVSUHG
VYRJYUHPHQDQHJRMHSURVMHDQRYMHNL]DQMHJD
QDQRVWLMHSRWUHEQDVXUDGQMDXNRMRMVH]QDQMHMHGQRJDRERJDXMHRWNULLPD
=
GUXJRJD=QDQRVWLVHVDPHGYRMDNRXQLWDYDMXLULQRPXNRMXXOD]HL
GXELQRPXNRMXXUDQMDMX
9MHUXMHPGDVYDNLRYMHNSUHGVWDYOMDRYMHDQVWYR9MHUXMHPXXVDYULYRVW
RYMHNDRYDXVDYULYRVW]QDLGDRYMHNPRHGRNXLWLVYRMFLOMQRWRQH
]QDLGDJDPRUDGRKYDWLWL
=QDQVWYHQDNXOWXUDSUHOD]LLVDPHSROLWLNHJUDQLFHUD]QLKQDURGDLXVSUNRV
VYLP]DSUHNDPDGDSDHDNLJUDQLFHWDMQLNRMHNDWNDGDSRVWDYOMDMXYODGHL
YRMQHYODVWL=QDQVWYHQLVYLMHWXLVWLQXSULGRQRVLMHGLQVWYXOMXGVNHRELWHOML
=QDQVWYHQDVOLNDVYLMHWDMHRJUDQLHQDVOLNDVYLMHWD
=QDQVWYHQDVXGRVWLJQXDQDWDNRYLVRNRPVWXSQMXGDVHSRPRXQMLK
RYMHDQVWYRPRHXVUHLWLLOLXQLWLWL
=QDQVWYHQLNQLNDGQLWDQHGRND]XMH2QVDPRSRNXDYDXWYUGLWLLQMHQLFH
RYMHNQLMHVYMHVWDQVYRMLKVNULYHQLKSRWHQFLMDOD8SUDYRQDWHPHOMXRQRJD
WRMHWLSLQROMXGVNRRYMHNRVWDMHXVSMHORDOLPRQVWUXR]QRLRPHWDMXH
VWYRUHQMH
o6OXDMMHQXQRVWNRMDQDVMHL]QHQDGLOD
RYMHNQHPDJUDQLFHNRMXQHPRHSULMHL
GREURWDGRPHWLGUXWYRGXQRVW
RYMHNPRUDELWLMDNRVSRVREDQNDNRELSULPLMHWLRNROLNRPDORPRH
pRYMHNSRVWDMHEROMLDNRVH]QDLVNUHQRGLYLWLGREURWL
RYMHNMHXVYRMRMELWLUDFLRQDOQRELHGDNOHUD]XPQRPXGUREH]RE]LUD
QDWRWRMHRYMHDQVWYRLPDORQDVYRMHPGUXJRPUD]YRMQRPSXWXXVSRQHL
SDGRYHUHQHVDQVXLGHNDGHQFLMX2QQHVDPRGDSRVWRMLQHJRMHLVYMHVWDQ
VYRJDSRVWRMDQMDLQDVWRMLGDVYRMHSRVWRMDQMHL]PLMHQLGDRVWDYOMDWUDJRYH
'REDURYMHNMHQDMERJDWLMLLQDMVUHWQLML'REDURYMHNXYLMHNRVWDMHSRHWQLN
pRYMHNMHELHQHL]PMHUQLKPRJXQRVWLLQHL]PMHUQHSURPMHQMLYRVWLL
SODVWLQRVWL
WRMHJRUDVLWXDFLMDWRVHEROMHGRND]XMHGREDURYMHN
WRMHJRUDVLWXDFLMDWRVHEROMHGRND]XMHGREDURYMHN
pRYMHNMHELHQHL]PMHUQLKPRJXQRVWLLQHL]PMHUQHSURPMHQMLYRVWLL
SODVWLQRVWL
'REDURYMHNMHQDMERJDWLMLLQDMVUHWQLML'REDURYMHNXYLMHNRVWDMHSRHWQLN
RYMHNMHXVYRMRMELWLUDFLRQDOQRELHGDNOHUD]XPQRPXGUREH]RE]LUD
QDWRWRMHRYMHDQVWYRLPDORQDVYRMHPGUXJRPUD]YRMQRPSXWXXVSRQHL
SDGRYHUHQHVDQVXLGHNDGHQFLMX2QQHVDPRGDSRVWRMLQHJRMHLVYMHVWDQ
VYRJDSRVWRMDQMDLQDVWRMLGDVYRMHSRVWRMDQMHL]PLMHQLGDRVWDYOMDWUDJRYH
pRYMHNSRVWDMHEROMLDNRVH]QDLVNUHQRGLYLWLGREURWL
RYMHNPRUDELWLMDNRVSRVREDQNDNRELSULPLMHWLRNROLNRPDORPRH
GREURWDGRPHWLGUXWYRGXQRVW
RYMHNQHPDJUDQLFHNRMXQHPRHSULMHL
o6OXDMMHQXQRVWNRMDQDVMHL]QHQDGLOD
RYMHNQLMHVYMHVWDQVYRMLKVNULYHQLKSRWHQFLMDOD8SUDYRQDWHPHOMXRQRJD
WRMHWLSLQROMXGVNRRYMHNRVWDMHXVSMHORDOLPRQVWUXR]QRLRPHWDMXH
VWYRUHQMH
QDQVWYHQDNXOWXUDSUHOD]LLVDPHSROLWLNHJUDQLFHUD]QLKQDURGDLXVSUNRV
=
VYLP]DSUHNDPDGDSDHDNLJUDQLFHWDMQLNRMHNDWNDGDSRVWDYOMDMXYODGHL
YRMQHYODVWL=QDQVWYHQLVYLMHWXLVWLQXSULGRQRVLMHGLQVWYXOMXGVNHRELWHOML
=QDQVWYHQDVOLNDVYLMHWDMHRJUDQLHQDVOLNDVYLMHWD
=QDQVWYHQDVXGRVWLJQXDQDWDNRYLVRNRPVWXSQMXGDVHSRPRXQMLK
RYMHDQVWYRPRHXVUHLWLLOLXQLWLWL
=QDQVWYHQLNQLNDGQLWDQHGRND]XMH2QVDPRSRNXDYDXWYUGLWLLQMHQLFH
9MHUXMHPGDVYDNLRYMHNSUHGVWDYOMDRYMHDQVWYR9MHUXMHPXXVDYULYRVW
RYMHNDRYDXVDYULYRVW]QDLGDRYMHNPRHGRNXLWLVYRMFLOMQRWRQH
]QDLGDJDPRUDGRKYDWLWL
=QDQRVWLMHSRWUHEQDVXUDGQMDXNRMRMVH]QDQMHMHGQRJDRERJDXMHRWNULLPD
GUXJRJD=QDQRVWLVHVDPHGYRMDNRXQLWDYDMXLULQRPXNRMXXOD]HL
GXELQRPXNRMXXUDQMDMX
p,]UD]LVYRMHVSRVREQRVWLERJDWVWYRVYRMHSULURGQHQDGDUHQRVWLNRMHJ
LPDQHQWQRLPDVYDNROMXGVNRELH%XGLOXFLGDQ7DNDYRYMHNQLMHLVSUHG
VYRJYUHPHQDQHJRMHSURVMHDQRYMHNL]DQMHJD
MHSR]QDWRSRLYDQDLQMHQLFDPDNRMHQHULMHWNRGROD]HL]RULJLQDOQLKL
QHVSXWDQLKL]YRUDRQDPRUDNDWNDGD]DURQLWLXILNFLMXREXKYDWLWLUXEQD
SRGUXMDNDRLXPMHWQRVWLREUDWQR
.ROLNRPRHWROLNRVHXVXGL
3RNDLOMXGLPDGDYMHUXMHXQMLKRYHVSRVREQRVWL2QLHSRNXDWL
RSUDYGDWLWYRMHSRYMHUHQMH
3RQHNDSULPLWLYQDRNROLFDXLYDXWRPHGDXQLWDYDWYRMHUDGQH
VSRVREQRVWLLOLGDLKSULPMHQMXMHQLQDNDNYHLOLQLWDYQHLOLQHGRVWRMQH
VYUKH2SUH]QRVWPDELODLSUHWMHUDQDXYLMHN]DYUHXMHSDQMXMHU
SUHWMHUDQDVPLRQRVWPRHQDQLMHWLYLHWHWHQHJRSUHWMHUDQRSUH]
.DRRVQRYQLXYMHW]DVWYDUDODNLUD]YRMSRMHGLQFDSRWUHEDQMHSUHGXYMHWQD
UHODFLMLNDUDNWHUQDRVRELQDWDOHQW
0DORSRPDHDNRVHQHWNRURGLVSULURHQLPVSRVREQRVWLPD]D]QDQRVW
QHJGMHJGMHQHPDPRJXQRVWLRGJRYDUDMXHJNRORYDQMD
0LXYLMHNSUHXVNRSRYODLPRJUDQLFHVYRMHVSRVREQRVWL
1DMLVWDNQXWLMLWDOHQWLJXEHVHXQHUDGX
1HNDVYDWNRXSR]QDVYRMHGXHYQHVSRVREQRVWL
1HNDWHQH]DEULQMDYDWRVYLMHWQH]QD]DWYRMHVSRVREQRVWLDOLPRHELWL
]DEULQXWDNRLKQHPD
2VODQMDWLVHQDWDOHQW]QDLQHPDWLPDWH
5D]QLWDOHQWLGXKDVYRMVWYDWHPSHUDPHQWQLGDURYLVUHHQLVXGREULEH]
RJUDQLHQMDQHJRVXRYLVQLXSUDYRRWRPHSUDWLOLLKGREUDYROMD
6SRVREQRVWMHVWHSHQLFDNRMDQDVYRGLXYLHVIHUHDOLVQMRPVHQHGRGLUXMH
QHER=DWRVXSRWUHEQDNULODYROMHDWRSURQDLXVHEL
6SRVREQRVWQDGDUHQRVWLPRJXQRVWQHPRJXVHMHGQRVWDYQRREMDVQLWLLOL
PMHULWL.DHPRGDLYRELHLPDVSRVREQRVWVDPRNDGDUDGLQHWRWRX
SRHWNXQLMH]QDORUDGLWLDNDVQLMHWRQDXL3RWHQFLMDOVHRWNULYDPQRJRWHH
LWHHVHRFMHQMXMHQHJROLOLVSRVREQRVWL
6YDNLMHWDOHQWLPDRXVHELSRQHWROXGLOD
6YDNLSXWVHUDVWXLPNDGDXPUHWDOHQWLUDQRYMHNMHUNDRWDNDYMHSRWUHEQLML
QD]HPOMLQHJRQDQHEX6YLMHWMHSXQXSRWUHEOMLYLKOMXGLDOLRVNXGLMHYD
WDNYLPDNRMLELXSRWUHEOMLYDRYMHNDVWDYLOLQDSUDYRPMHVWR
7DOHQWPQRJLKOMXGLLQLVHPDQMLPQHJRWRMHVWMHUMHVHEHVWDYOMDRSUHG
SUHYHOLNH]DGDWNH
7DOHQWRG]UQDSLMHVNDPRHQDSUDYLWLSODQLQXQHVSRVREQRVWRGSODQLQH]UQR
SLMHVND7DOHQWUDGLJHQLMVWYDUD
7DOHQWVHGDNDNRQHQDVOMHXMH
1HNDWHQH]DEULQMDYDWRVYLMHWQH]QD]DWYRMHVSRVREQRVWLDOLPRHELWL
]DEULQXWDNRLKQHPD
1HNDWHQH]DEULQMDYDWRVYLMHWQH]QD]DWYRMHVSRVREQRVWLDOLPRHELWL
]DEULQXWDNRLKQHPD
3RNDLOMXGLPDGDYMHUXMHXQMLKRYHVSRVREQRVWL2QLHSRNXDWL
RSUDYGDWLWYRMHSRYMHUHQMH
3RQHNDSULPLWLYQDRNROLFDXLYDXWRPHGDXQLWDYDWYRMHUDGQH
VSRVREQRVWLLOLGDLKSULPMHQMXMHQLQDNDNYHLOLQLWDYQHLOLQHGRVWRMQH
VYUKH2SUH]QRVWPDELODLSUHWMHUDQDXYLMHN]DYUHXMHSDQMXMHU
SUHWMHUDQDVPLRQRVWPRHQDQLMHWLYLHWHWHQHJRSUHWMHUDQRSUH]
.DRRVQRYQLXYMHW]DVWYDUDODNLUD]YRMSRMHGLQFDSRWUHEDQMHSUHGXYMHWQD
UHODFLMLNDUDNWHUQDRVRELQDWDOHQW
0DORSRPDHDNRVHQHWNRURGLVSULURHQLPVSRVREQRVWLPD]D]QDQRVW
QHJGMHJGMHQHPDPRJXQRVWLRGJRYDUDMXHJNRORYDQMD
0LXYLMHNSUHXVNRSRYODLPRJUDQLFHVYRMHVSRVREQRVWL
1DMLVWDNQXWLMLWDOHQWLJXEHVHXQHUDGX
1HNDVYDWNRXSR]QDVYRMHGXHYQHVSRVREQRVWL
1HNDWHQH]DEULQMDYDWRVYLMHWQH]QD]DWYRMHVSRVREQRVWLDOLPRHELWL
]DEULQXWDNRLKQHPD
2VODQMDWLVHQDWDOHQW]QDLQHPDWLPDWH
5D]QLWDOHQWLGXKDVYRMVWYDWHPSHUDPHQWQLGDURYLVUHHQLVXGREULEH]
RJUDQLHQMDQHJRVXRYLVQLXSUDYRRWRPHSUDWLOLLKGREUDYROMD
6SRVREQRVWMHVWHSHQLFDNRMDQDVYRGLXYLHVIHUHDOLVQMRPVHQHGRGLUXMH
QHER=DWRVXSRWUHEQDNULODYROMHDWRSURQDLXVHEL
6SRVREQRVWQDGDUHQRVWLPRJXQRVWQHPRJXVHMHGQRVWDYQRREMDVQLWLLOL
PMHULWL.DHPRGDLYRELHLPDVSRVREQRVWVDPRNDGDUDGLQHWRWRX
SRHWNXQLMH]QDORUDGLWLDNDVQLMHWRQDXL3RWHQFLMDOVHRWNULYDPQRJRWHH
LWHHVHRFMHQMXMHQHJROLOLVSRVREQRVWL
6YDNLMHWDOHQWLPDRXVHELSRQHWROXGLOD
6YDNLSXWVHUDVWXLPNDGDXPUHWDOHQWLUDQRYMHNMHUNDRWDNDYMHSRWUHEQLML
QD]HPOMLQHJRQDQHEX6YLMHWMHSXQXSRWUHEOMLYLKOMXGLDOLRVNXGLMHYD
WDNYLPDNRMLELXSRWUHEOMLYDRYMHNDVWDYLOLQDSUDYRPMHVWR
7DOHQWPQRJLKOMXGLLQLVHPDQMLPQHJRWRMHVWMHUMHVHEHVWDYOMDRSUHG
SUHYHOLNH]DGDWNH
7DOHQWRG]UQDSLMHVNDPRHQDSUDYLWLSODQLQXQHVSRVREQRVWRGSODQLQH]UQR
SLMHVND7DOHQWUDGLJHQLMVWYDUD
DOHQWVHGDNDNRQHQDVOMHXMH
7
.ROLNRPRHWROLNRVHXVXGL
.ROLNRPRHWROLNRVHXVXGL
3RNDLOMXGLPDGDYMHUXMHXQMLKRYHVSRVREQRVWL2QLHSRNXDWL
RSUDYGDWLWYRMHSRYMHUHQMH
3RQHNDSULPLWLYQDRNROLFDXLYDXWRPHGDXQLWDYDWYRMHUDGQH
VSRVREQRVWLLOLGDLKSULPMHQMXMHQLQDNDNYHLOLQLWDYQHLOLQHGRVWRMQH
VYUKH2SUH]QRVWPDELODLSUHWMHUDQDXYLMHN]DYUHXMHSDQMXMHU
SUHWMHUDQDVPLRQRVWPRHQDQLMHWLYLHWHWHQHJRSUHWMHUDQRSUH]
.DRRVQRYQLXYMHW]DVWYDUDODNLUD]YRMSRMHGLQFDSRWUHEDQMHSUHGXYMHWQD
UHODFLMLNDUDNWHUQDRVRELQDWDOHQW
0DORSRPDHDNRVHQHWNRURGLVSULURHQLPVSRVREQRVWLPD]D]QDQRVW
QHJGMHJGMHQHPDPRJXQRVWLRGJRYDUDMXHJNRORYDQMD
0LXYLMHNSUHXVNRSRYODLPRJUDQLFHVYRMHVSRVREQRVWL
1DMLVWDNQXWLMLWDOHQWLJXEHVHXQHUDGX
1HNDVYDWNRXSR]QDVYRMHGXHYQHVSRVREQRVWL
1HNDWHQH]DEULQMDYDWRVYLMHWQH]QD]DWYRMHVSRVREQRVWLDOLPRHELWL
]DEULQXWDNRLKQHPD
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5D]QLWDOHQWLGXKDVYRMVWYDWHPSHUDPHQWQLGDURYLVUHHQLVXGREULEH]
RJUDQLHQMDQHJRVXRYLVQLXSUDYRRWRPHSUDWLOLLKGREUDYROMD
6SRVREQRVWMHVWHSHQLFDNRMDQDVYRGLXYLHVIHUHDOLVQMRPVHQHGRGLUXMH
QHER=DWRVXSRWUHEQDNULODYROMHDWRSURQDLXVHEL
6SRVREQRVWQDGDUHQRVWLPRJXQRVWQHPRJXVHMHGQRVWDYQRREMDVQLWLLOL
PMHULWL.DHPRGDLYRELHLPDVSRVREQRVWVDPRNDGDUDGLQHWRWRX
SRHWNXQLMH]QDORUDGLWLDNDVQLMHWRQDXL3RWHQFLMDOVHRWNULYDPQRJRWHH
LWHHVHRFMHQMXMHQHJROLOLVSRVREQRVWL
6YDNLMHWDOHQWLPDRXVHELSRQHWROXGLOD
6YDNLSXWVHUDVWXLPNDGDXPUHWDOHQWLUDQRYMHNMHUNDRWDNDYMHSRWUHEQLML
QD]HPOMLQHJRQDQHEX6YLMHWMHSXQXSRWUHEOMLYLKOMXGLDOLRVNXGLMHYD
WDNYLPDNRMLELXSRWUHEOMLYDRYMHNDVWDYLOLQDSUDYRPMHVWR
7DOHQWPQRJLKOMXGLLQLVHPDQMLPQHJRWRMHVWMHUMHVHEHVWDYOMDRSUHG
SUHYHOLNH]DGDWNH
7DOHQWRG]UQDSLMHVNDPRHQDSUDYLWLSODQLQXQHVSRVREQRVWRGSODQLQH]UQR
SLMHVND7DOHQWUDGLJHQLMVWYDUD
7DOHQWVHGDNDNRQHQDVOMHXMH
1HNDWHQH]DEULQMDYDWRVYLMHWQH]QD]DWYRMHVSRVREQRVWLDOLPRHELWL
]DEULQXWDNRLKQHPD
1HNDWHQH]DEULQMDYDWRVYLMHWQH]QD]DWYRMHVSRVREQRVWLDOLPRHELWL
]DEULQXWDNRLKQHPD
3RNDLOMXGLPDGDYMHUXMHXQMLKRYHVSRVREQRVWL2QLHSRNXDWL
RSUDYGDWLWYRMHSRYMHUHQMH
3RQHNDSULPLWLYQDRNROLFDXLYDXWRPHGDXQLWDYDWYRMHUDGQH
VSRVREQRVWLLOLGDLKSULPMHQMXMHQLQDNDNYHLOLQLWDYQHLOLQHGRVWRMQH
VYUKH2SUH]QRVWPDELODLSUHWMHUDQDXYLMHN]DYUHXMHSDQMXMHU
SUHWMHUDQDVPLRQRVWPRHQDQLMHWLYLHWHWHQHJRSUHWMHUDQRSUH]
.DRRVQRYQLXYMHW]DVWYDUDODNLUD]YRMSRMHGLQFDSRWUHEDQMHSUHGXYMHWQD
UHODFLMLNDUDNWHUQDRVRELQDWDOHQW
0DORSRPDHDNRVHQHWNRURGLVSULURHQLPVSRVREQRVWLPD]D]QDQRVW
QHJGMHJGMHQHPDPRJXQRVWLRGJRYDUDMXHJNRORYDQMD
0LXYLMHNSUHXVNRSRYODLPRJUDQLFHVYRMHVSRVREQRVWL
1DMLVWDNQXWLMLWDOHQWLJXEHVHXQHUDGX
1HNDVYDWNRXSR]QDVYRMHGXHYQHVSRVREQRVWL
1HNDWHQH]DEULQMDYDWRVYLMHWQH]QD]DWYRMHVSRVREQRVWLDOLPRHELWL
]DEULQXWDNRLKQHPD
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5D]QLWDOHQWLGXKDVYRMVWYDWHPSHUDPHQWQLGDURYLVUHHQLVXGREULEH]
RJUDQLHQMDQHJRVXRYLVQLXSUDYRRWRPHSUDWLOLLKGREUDYROMD
6SRVREQRVWMHVWHSHQLFDNRMDQDVYRGLXYLHVIHUHDOLVQMRPVHQHGRGLUXMH
QHER=DWRVXSRWUHEQDNULODYROMHDWRSURQDLXVHEL
6SRVREQRVWQDGDUHQRVWLPRJXQRVWQHPRJXVHMHGQRVWDYQRREMDVQLWLLOL
PMHULWL.DHPRGDLYRELHLPDVSRVREQRVWVDPRNDGDUDGLQHWRWRX
SRHWNXQLMH]QDORUDGLWLDNDVQLMHWRQDXL3RWHQFLMDOVHRWNULYDPQRJRWHH
LWHHVHRFMHQMXMHQHJROLOLVSRVREQRVWL
6YDNLMHWDOHQWLPDRXVHELSRQHWROXGLOD
6YDNLSXWVHUDVWXLPNDGDXPUHWDOHQWLUDQRYMHNMHUNDRWDNDYMHSRWUHEQLML
QD]HPOMLQHJRQDQHEX6YLMHWMHSXQXSRWUHEOMLYLKOMXGLDOLRVNXGLMHYD
WDNYLPDNRMLELXSRWUHEOMLYDRYMHNDVWDYLOLQDSUDYRPMHVWR
7DOHQWPQRJLKOMXGLLQLVHPDQMLPQHJRWRMHVWMHUMHVHEHVWDYOMDRSUHG
SUHYHOLNH]DGDWNH
7DOHQWRG]UQDSLMHVNDPRHQDSUDYLWLSODQLQXQHVSRVREQRVWRGSODQLQH]UQR
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DOHQWVHGDNDNRQHQDVOMHXMH
7
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QHJRSORGNXOWXUH
7DOHQWLVXJHQLMLNRMLVHRSORXMXL]YDQDDJHQLMLWDOHQWLNRMLSORGRYHQRVHX
VHEL
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=DVSRVREQRVWSRVWRMLVDPRMHGDQGRND]GMHOR
=DVWYDUDODWYRQLVXSRWUHEQLQLNDNYLSRVHEQLWDOHQWLLOLSRVHEQHVSRVREQRVWL
7DOHQWMHWNRYLHPRHQHJRWR]QD
p1HVSRVREQRVWVHLULXNRQFHQWULQLPNUXJRYLPD7NRMHNRGQDVXNORQLR
QHVSRVREQHDXQDSULMHGLRVSRVREQH1HVSRVREQLVXVWDYQRXELMDMXVYDNX
XQXWDUQMXLYDQMVNXLQLFLMDWLYX2VOREDDQMHLQLFLMDWLYHMHGDQMHRGRQLK
SUREOHPDRNRMLPDVYLL]ERUQLSURJUDPLQHUDGRJRYRUH
6YHWRQLMHVSRVREQROHEGLQDSRYULQL
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GRVWRMQDVYUKDLOLEDUHPGROLDQVWDY,ELWLRYMHNMHGXQRVW
p$NRVH]DPLMHQLOLFHXEDVQLEDVQDSULDRWHEL
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RYMHNMHHJ]LVWHQFLMDVORERGH
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]DGDYLRVYRMXSRVOMHGQMXLOX]LMXRVUHL"
oRYMHNQDYRGQRRGUHXMHVYRMLPLG$]DSUDYRMHREUDWQRLPLGYODGD
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pRYMHNSURGLUHNUR]SRYULQXGRVXWLQHLOLELWLVWYDULLSURFHVDSULHPXMH
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$NRMHRYMHNXXVSMHORGDVYODGDSULURGQHVLOHGDQDVWUHEDL]ERULWLNRQWUROX
QDGVYRMLPGMHORP6YHWRELYDPRJXHELWHRNXDQR
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RYMHNMHHJ]LVWHQFLMDVORERGH
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]DGDYLRVYRMXSRVOMHGQMXLOX]LMXRVUHL"
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$NRMHRYMHNXXVSMHORGDVYODGDSULURGQHVLOHGDQDVWUHEDL]ERULWLNRQWUROX
QDGVYRMLPGMHORP6YHWRELYDPRJXHELWHRNXDQR
NDUDNWHUOLQRVWQDGDREYH]HRHNLYDQMHRPLOMHQRVWRVMHDML
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YHOLNRJRYMHNDRGDNFLMHPRJXELWLMHGLQRXSOMLLGROL]DQLWDYQXJRPLOX
NRMHYULMHPHUXLVYH]DMHGQR
7DOHQWLQHXOD]HVDPLSRVHELNUR]RWYRUHQHYUDWDNXOWXUH8NXVQLMHNRULMHQ
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=DVSRVREQRVWSRVWRMLVDPRMHGDQGRND]GMHOR
=DVWYDUDODWYRQLVXSRWUHEQLQLNDNYLSRVHEQLWDOHQWLLOLSRVHEQHVSRVREQRVWL
7DOHQWMHWNRYLHPRHQHJRWR]QD
p1HVSRVREQRVWVHLULXNRQFHQWULQLPNUXJRYLPD7NRMHNRGQDVXNORQLR
QHVSRVREQHDXQDSULMHGLRVSRVREQH1HVSRVREQLVXVWDYQRXELMDMXVYDNX
XQXWDUQMXLYDQMVNXLQLFLMDWLYX2VOREDDQMHLQLFLMDWLYHMHGDQMHRGRQLK
SUREOHPDRNRMLPDVYLL]ERUQLSURJUDPLQHUDGRJRYRUH
6YHWRQLMHVSRVREQROHEGLQDSRYULQL
p'XQRVWMHVYDNRJRYMHNDLL]DYHOLNLPLWHNLPFLOMHYLPDGDVHGRVWLJQH
GRVWRMQDVYUKDLOLEDUHPGROLDQVWDY,ELWLRYMHNMHGXQRVW
7DOHQWLQHXOD]HVDPLSRVHELNUR]RWYRUHQHYUDWDNXOWXUH8NXVQLMHNRULMHQ
QHJRSORGNXOWXUH
7DOHQWLVXJHQLMLNRMLVHRSORXMXL]YDQDDJHQLMLWDOHQWLNRMLSORGRYHQRVHX
VHEL
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=DVSRVREQRVWSRVWRMLVDPRMHGDQGRND]GMHOR
=DVWYDUDODWYRQLVXSRWUHEQLQLNDNYLSRVHEQLWDOHQWLLOLSRVHEQHVSRVREQRVWL
7DOHQWMHWNRYLHPRHQHJRWR]QD
p1HVSRVREQRVWVHLULXNRQFHQWULQLPNUXJRYLPD7NRMHNRGQDVXNORQLR
QHVSRVREQHDXQDSULMHGLRVSRVREQH1HVSRVREQLVXVWDYQRXELMDMXVYDNX
XQXWDUQMXLYDQMVNXLQLFLMDWLYX2VOREDDQMHLQLFLMDWLYHMHGDQMHRGRQLK
SUREOHPDRNRMLPDVYLL]ERUQLSURJUDPLQHUDGRJRYRUH
6YHWRQLMHVSRVREQROHEGLQDSRYULQL
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]DGDYLRVYRMXSRVOMHGQMXLOX]LMXRVUHL"
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$NRMHRYMHNXXVSMHORGDVYODGDSULURGQHVLOHGDQDVWUHEDL]ERULWLNRQWUROX
QDGVYRMLPGMHORP6YHWRELYDPRJXHELWHRNXDQR
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]DGDYLRVYRMXSRVOMHGQMXLOX]LMXRVUHL"
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NRMHYULMHPHUXLVYH]DMHGQR
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7DOHQWMHWNRYLHPRHQHJRWR]QD
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QHVSRVREQHDXQDSULMHGLRVSRVREQH1HVSRVREQLVXVWDYQRXELMDMXVYDNX
XQXWDUQMXLYDQMVNXLQLFLMDWLYX2VOREDDQMHLQLFLMDWLYHMHGDQMHRGRQLK
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6YHWRQLMHVSRVREQROHEGLQDSRYULQL
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.DUDNWHUOMXGLQDMEROMHVHRGUDDYDXRQRPHHPXVHVPLMX
/MXGLRGNDUDNWHUDHVWRVXSULNUDHQL
1LWDQLMHWHHLQLWDQH]DKWLMHYDYLHNDUDNWHUDQHJRQDLVHXRWYRUHQRM
VXSURWQRVWLVDVYRMLPYUHPHQRPLJODVQRUHL1H
3RQHNDVLWQLFDRWNULYDYLHRNDUDNWHUXRVREHQHJRYHOLNRGMHOR
3RVWRMHOMXGLNRMHVHVPDWUDNDUDNWHUQLPDVDPR]DWRWRVXSUHNRPRWQL
SURPLMHQLWLVYRMDVKYDDQMD
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6QDJDNDUDNWHUDHVWRQLMHQLWDGUXJRQHJRVODERVWRVMHDMD
6WDEODXPLUXXVSUDYQR
7DNRVPRVHQDYLNOLVNULYDWLRGGUXJLKGDVHQDNRQFXVNULYDPRRGVDPLK
VHEH
8QXWDUQMLJODVPRUDSRVWDWLGU]DNGDELVPRJDVOLMHGLOL
9HOLNDNULYQMDRYMHNDVDVWRMLVHXWRPHGDVHXVYDNRPWUHQXWNXPRH
RNUHQXWLDGDRQWRLSDNQHLQL
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PRJXSRVWDWLVODYQHOLQRVWLXMDYQRPLYRWX
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VYRMLPQDGDPDREPDQMXMXXVYRMLPRHNLYDQMLPD
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VYRMLPQDGDPDREPDQMXMXXVYRMLPRHNLYDQMLPD
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VYRMLPQDGDPDREPDQMXMXXVYRMLPRHNLYDQMLPD
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VYRMLPQDGDPDREPDQMXMXXVYRMLPRHNLYDQMLPD
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PRJXSRVWDWLVODYQHOLQRVWLXMDYQRPLYRWX
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9HOLNDNULYQMDRYMHNDVDVWRMLVHXWRPHGDVHXVYDNRPWUHQXWNXPRH
RNUHQXWLDGDRQWRLSDNQHLQL
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7DNRVPRVHQDYLNOLVNULYDWLRGGUXJLKGDVHQDNRQFXVNULYDPRRGVDPLK
VHEH
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VXSURWQRVWLVDVYRMLPYUHPHQRPLJODVQRUHL1H
3RQHNDVLWQLFDRWNULYDYLHRNDUDNWHUXRVREHQHJRYHOLNRGMHOR
3RVWRMHOMXGLNRMHVHVPDWUDNDUDNWHUQLPDVDPR]DWRWRVXSUHNRPRWQL
SURPLMHQLWLVYRMDVKYDDQMD
RYMHNMHYLHRGVYLKGUXJLKVWYRUHQMDXVPMHUHQQDQDGX-HOLPRGHUQL
RYMHNL]JXELRQDGXGDXWMHHQDUD]YRMGRJDDMD"
3XWNRYMHNRYXUD]XPXYRGLSUHNRQMHJRYDVUFD
o7UDLQDMEROMHRHNXMQDMJRUHDSULPLWRGRELMHXYDMVHRQRJDNRML
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p0QRJLPLVOHGDVXRPLOMHQLQROMXGLVXVH]DSUDYRVDPRSULYLNQXOLQDQMLK
pRYMHNSRQHNDGPLVOLDRVMHDXYLMHNXYVWYDPRJXELWL]DGRYROMVWYR
QH]DGRYROMVWYRX]EXHQMHVPLUHQMHQDSHWRVWRSXWHQRVW(PRFLMHGROD]HRG
ODWLQVNRJHPRYHUHSRNUHWDQMHPRWLY
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/
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]QDDMLIXQNFLRQLUDQMHQDHSVLKHMRXYLMHNL]PLHVSR]QDML
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SUDYROLFH
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HWLULXYVWYDUDGRVWLDORVWLVUGEHLVWUDKD
1DMWHHMHYODGDWLXVWLPDNRMDVHWU]DMXRGRVMHDMD
3ODWRQMHSUHGORLRGDVHHPRFLMHPRJXRLVWLWLVDPLORXLJUR]RPX
XPMHWQRVWLWHMHVSRPHQXRPRJXQRVWGDELWRELOROMHNRYLWR
2VMHDMLPRJXELWLMHGQDNRNRQYHQFLRQDOQLNDRLNDUDNWHULVLWXDFLMHLOL]DSOHWL
UDGQMH
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]QDDMLIXQNFLRQLUDQMHQDHSVLKHMRXYLMHNL]PLHVSR]QDML
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o7UDLQDMEROMHRHNXMQDMJRUHDSULPLWRGRELMHXYDMVHRQRJDNRML
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p0QRJLPLVOHGDVXRPLOMHQLQROMXGLVXVH]DSUDYRVDPRSULYLNQXOLQDQMLK
pRYMHNSRQHNDGPLVOLDRVMHDXYLMHNXYVWYDPRJXELWL]DGRYROMVWYR
QH]DGRYROMVWYRX]EXHQMHVPLUHQMHQDSHWRVWRSXWHQRVW(PRFLMHGROD]HRG
ODWLQVNRJHPRYHUHSRNUHWDQMHPRWLY
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XPMHWQRVWLWHMHVSRPHQXRPRJXQRVWGDELWRELOROMHNRYLWR
RYMHNMHYLHRGVYLKGUXJLKVWYRUHQMDXVPMHUHQQDQDGX-HOLPRGHUQL
RYMHNL]JXELRQDGXGDXWMHHQDUD]YRMGRJDDMD"
RYMHNMHYLHRGVYLKGUXJLKVWYRUHQMDXVPMHUHQQDQDGX-HOLPRGHUQL
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3XWNRYMHNRYXUD]XPXYRGLSUHNRQMHJRYDVUFD
o7UDLQDMEROMHRHNXMQDMJRUHDSULPLWRGRELMHXYDMVHRQRJDNRML
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p0QRJLPLVOHGDVXRPLOMHQLQROMXGLVXVH]DSUDYRVDPRSULYLNQXOLQDQMLK
pRYMHNSRQHNDGPLVOLDRVMHDXYLMHNXYVWYDPRJXELWL]DGRYROMVWYR
QH]DGRYROMVWYRX]EXHQMHVPLUHQMHQDSHWRVWRSXWHQRVW(PRFLMHGROD]HRG
ODWLQVNRJHPRYHUHSRNUHWDQMHPRWLY
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DNRMHUHLGDXYVWYHQDVWDQMDVODERJLQWHQ]LWHWDDGXHJWUDMDQMDQD]LYDPR
/
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SRSXWDQMD
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]QDDMLIXQNFLRQLUDQMHQDHSVLKHMRXYLMHNL]PLHVSR]QDML
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SUDYROLFH
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3ODWRQMHSUHGORLRGDVHHPRFLMHPRJXRLVWLWLVDPLORXLJUR]RPX
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PLORVUHQHVODJDQMHRVMHDMPDQMHYULMHGQRVWLRWXHQRVW
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VXPQMXLGHMHNRMHYODGDMXQMHJRYLPVXYUHPHQLFLPDLNRMLHVWDYLWLQRYH
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o0UQMDLRVMHDMPDQMHYULMHGQRVWLXGMHWLQMVWYXPRJXXWMHFDWLQDSRQDDQMH
RGUDVORJRYMHNDXNDVQLMHPLYRWX7DNDYRYMHNMHXQHSUHVWDQRP
NRQIOLNWXVDVYRMRPRNROLQRP
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]DWYRUVYRMHRVDPOMHQRVWL$SVROXWQLQHXVSMHKGDVHSRVWLJQHWDMFLOMGRYRGL
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2
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SULSDGQRXLOLXGUXLYDQMHPSUHPRHQMHLOLVWYDUDODWYRPXNRULMHQMHQRVW
LOLEUDWVWYRPLGHQWLWHWRPLOLLQGLYLGXDOQRVWLRULMHQWDFLMRPLOLUD]XPQRVWL$OL
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SULURGDYODVWLWRJVKYDDQMDVWYDUQRVWLRWNULWLVYHWRXVDPRPVHELX
GUXWYHQRPWNLYXXYRDPDNRMHVOLMHGLPRWRMHGUXWYHQLGLQDPLW
2VQRYQHOMXGVNHSRWUHEHL]YRGHVHQDRVQRYXSURXDYDQMDOMXGVNLKLGHDOD
SULMHVYHJDUHOLJLR]QLKLUHYROXFLRQDUQLKLNRQNUHWL]LUDRLKNDRSRWUHEH]D
SULSDGQRXLOLXGUXLYDQMHPSUHPRHQMHLOLVWYDUDODWYRPXNRULMHQMHQRVW
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RWNULWLFUWHNDUDNWHUDNDRWRVXQDUFLVRLGQRVWVDGL]DPVYHPRSRGORQRVW
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SULURGDYODVWLWRJVKYDDQMDVWYDUQRVWLRWNULWLVYHWRXVDPRPVHELX
GUXWYHQRPWNLYXXYRDPDNRMHVOLMHGLPRWRMHGUXWYHQLGLQDPLW
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VXPQMXLGHMHNRMHYODGDMXQMHJRYLPVXYUHPHQLFLPDLNRMLHVWDYLWLQRYH
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o0UQMDLRVMHDMPDQMHYULMHGQRVWLXGMHWLQMVWYXPRJXXWMHFDWLQDSRQDDQMH
RGUDVORJRYMHNDXNDVQLMHPLYRWX7DNDYRYMHNMHXQHSUHVWDQRP
NRQIOLNWXVDVYRMRPRNROLQRP
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PLORVUHQHVODJDQMHRVMHDMPDQMHYULMHGQRVWLRWXHQRVW
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6YHGRNQHVODJDQMHQLMH]DEUDQMHQRXYLMHNHVHQDLQHWNRWNRHGRYHVWLX
VXPQMXLGHMHNRMHYODGDMXQMHJRYLPVXYUHPHQLFLPDLNRMLHVWDYLWLQRYH
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o0UQMDLRVMHDMPDQMHYULMHGQRVWLXGMHWLQMVWYXPRJXXWMHFDWLQDSRQDDQMH
RGUDVORJRYMHNDXNDVQLMHPLYRWX7DNDYRYMHNMHXQHSUHVWDQRP
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SULSDGQRXLOLXGUXLYDQMHPSUHPRHQMHLOLVWYDUDODWYRPXNRULMHQMHQRVW
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SULURGDYODVWLWRJVKYDDQMDVWYDUQRVWLRWNULWLVYHWRXVDPRPVHELX
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HSUHSOLYDWLQDGUXJXREDOXWLHRWNULWLQRYDNRSQDWLHSRELMHGLWLRYX
SODQHWXLWLHRWSXWRYDWLQD]YLMH]GHXNRMHMDYMHUXMHP8WUHQXWNXNDGVX
XJOHGDRSODYXMXWDUQMXNRSUHQXNRSQDWRVDPJDRWNULRXVQXRSREMHGL
RYMHNDSRG]YLMH]GDPDMDYMHUXMHP1DURGHGDHSRELMHGLWLERJRYHL
NUYQLNHDOLRYRXWRYMHUXMX7YRMLDGPLUDOLXWRMDQHYMHUXMHP1DURGH
RYMHN1DURGHPRHSRG]YLMH]GDPDRRYMHLWLVYRMLYRWLGDWLPXOMXGVNL
VPLVDR
oRYMHNPRUDELWLYROMDQLVSRVREDQSULPLWLRGJRYRUQRVWGD]DUDXMH]D
VYRMLYRWNDRL]DLYRWRQLKNRMLRQMHPXRYLVH=ERJWRJDMHL]QLPQR
]QDDMQRGDVYDNLRYMHNLPDSUDYRGDRVWYDUXMHVYRMXVDPRELWQRVWGDMH
GMHODWDQDQHRYLVDQRGUXWYHQRMPLORVWLQMLNRMDJDGHJUDGLUDLRVLURPDXMH
NDROLQRVW
oRYMHNVDP]DVHEHQHPRHSXQRQDSUDYLWLLQDSXWHQMHNDR5RELQVRQ
VDPRX]DMHGQLFLVGUXJLPDRQSRVWRMLLPRHSXQRQDSUDYLWL
oRYMHNPRUDELWLEHVSULMHNRUDQDVWYDUEH]JUHNH0HXWLP
EHVSULMHNRUQDMHVDPRMDVQDRNUXJODQLWLFDEH]JUHNH
oRYMHNPRHLPRUDVDPRYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWX
LDNRWHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
pRYMHNLPDVYHWRSUDYRGDL]ERULVYRMXGUXWYHQXQH]DYLVQRVWELORNDNYLP
VUHGVWYLPDQHLGHOLPLORPDRQRVLORPLQDVLOMHP
6ORERGDQMHLQH]DYLVDQVDPRRQDMNRMLPLVOL
RYMHNMHURHQVORERGDQQRLSDNMHVYXJGMHXODQFLPDRYMHNMHVORERGD
-HGLQLSXWNRMLYRGLGRL]OD]DMHVWSXWNRMLPVHL]JUDXMHVORERGDQ
VXYUHPHQRYMHN
p1LWNRQLMHREYH]DQLQLWLRQRWRMHL]QDGQMHJRYLKVQDJD
RYMHNWUHEDQDLVYRMVDQRQGDSXWSRVWDMHSXQRODNL
oRYMHNPRUD]DX]HWLVWDY1HXWUDOQRVWSRPDHWODLWHOMXDQLNDGDUWYL
XWQMDMDDPXLWHOMDQLNDGDPXHQLND
pRYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
RYMHNRYDVXGELQDMHRYMHN6XGELQDQDVREUDXMHVYHGRNQHSRVWDQHPR
PHNLLOLWYUGLRYLVQRRPDWHULMDOX6YDNLRYMHNLPDGDVNXSUHGJODYRP
%LWQDMHVDPRXGDOMHQRVW
p6XGLVYDNRJRYMHNDSUHPDQMHJRYRMEROMRMVWUDQL
HSUHSOLYDWLQDGUXJXREDOXWLHRWNULWLQRYDNRSQDWLHSRELMHGLWLRYX
SODQHWXLWLHRWSXWRYDWLQD]YLMH]GHXNRMHMDYMHUXMHP8WUHQXWNXNDGVX
XJOHGDRSODYXMXWDUQMXNRSUHQXNRSQDWRVDPJDRWNULRXVQXRSREMHGL
RYMHNDSRG]YLMH]GDPDMDYMHUXMHP1DURGHGDHSRELMHGLWLERJRYHL
NUYQLNHDOLRYRXWRYMHUXMX7YRMLDGPLUDOLXWRMDQHYMHUXMHP1DURGH
RYMHN1DURGHPRHSRG]YLMH]GDPDRRYMHLWLVYRMLYRWLGDWLPXOMXGVNL
VPLVDR
oRYMHNPRUDELWLYROMDQLVSRVREDQSULPLWLRGJRYRUQRVWGD]DUDXMH]D
VYRMLYRWNDRL]DLYRWRQLKNRMLRQMHPXRYLVH=ERJWRJDMHL]QLPQR
]QDDMQRGDVYDNLRYMHNLPDSUDYRGDRVWYDUXMHVYRMXVDPRELWQRVWGDMH
GMHODWDQDQHRYLVDQRGUXWYHQRMPLORVWLQMLNRMDJDGHJUDGLUDLRVLURPDXMH
NDROLQRVW
oRYMHNVDP]DVHEHQHPRHSXQRQDSUDYLWLLQDSXWHQMHNDR5RELQVRQ
VDPRX]DMHGQLFLVGUXJLPDRQSRVWRMLLPRHSXQRQDSUDYLWL
oRYMHNPRUDELWLEHVSULMHNRUDQDVWYDUEH]JUHNH0HXWLP
EHVSULMHNRUQDMHVDPRMDVQDRNUXJODQLWLFDEH]JUHNH
oRYMHNPRHLPRUDVDPRYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWX
LDNRWHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
pRYMHNLPDVYHWRSUDYRGDL]ERULVYRMXGUXWYHQXQH]DYLVQRVWELORNDNYLP
VUHGVWYLPDQHLGHOLPLORPDRQRVLORPLQDVLOMHP
6ORERGDQMHLQH]DYLVDQVDPRRQDMNRMLPLVOL
RYMHNMHURHQVORERGDQQRLSDNMHVYXJGMHXODQFLPDRYMHNMHVORERGD
-HGLQLSXWNRMLYRGLGRL]OD]DMHVWSXWNRMLPVHL]JUDXMHVORERGDQ
VXYUHPHQRYMHN
p1LWNRQLMHREYH]DQLQLWLRQRWRMHL]QDGQMHJRYLKVQDJD
RYMHNWUHEDQDLVYRMVDQRQGDSXWSRVWDMHSXQRODNL
oRYMHNPRUD]DX]HWLVWDY1HXWUDOQRVWSRPDHWODLWHOMXDQLNDGDUWYL
XWQMDMDDPXLWHOMDQLNDGDPXHQLND
pRYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
RYMHNRYDVXGELQDMHRYMHN6XGELQDQDVREUDXMHVYHGRNQHSRVWDQHPR
PHNLLOLWYUGLRYLVQRRPDWHULMDOX6YDNLRYMHNLPDGDVNXSUHGJODYRP
%LWQDMHVDPRXGDOMHQRVW
p6XGLVYDNRJRYMHNDSUHPDQMHJRYRMEROMRMVWUDQL
HSUHSOLYDWLQDGUXJXREDOXWLHRWNULWLQRYDNRSQDWLHSRELMHGLWLRYX
SODQHWXLWLHRWSXWRYDWLQD]YLMH]GHXNRMHMDYMHUXMHP8WUHQXWNXNDGVX
XJOHGDRSODYXMXWDUQMXNRSUHQXNRSQDWRVDPJDRWNULRXVQXRSREMHGL
RYMHNDSRG]YLMH]GDPDMDYMHUXMHP1DURGHGDHSRELMHGLWLERJRYHL
NUYQLNHDOLRYRXWRYMHUXMX7YRMLDGPLUDOLXWRMDQHYMHUXMHP1DURGH
RYMHN1DURGHPRHSRG]YLMH]GDPDRRYMHLWLVYRMLYRWLGDWLPXOMXGVNL
VPLVDR
oRYMHNPRUDELWLYROMDQLVSRVREDQSULPLWLRGJRYRUQRVWGD]DUDXMH]D
VYRMLYRWNDRL]DLYRWRQLKNRMLRQMHPXRYLVH=ERJWRJDMHL]QLPQR
]QDDMQRGDVYDNLRYMHNLPDSUDYRGDRVWYDUXMHVYRMXVDPRELWQRVWGDMH
GMHODWDQDQHRYLVDQRGUXWYHQRMPLORVWLQMLNRMDJDGHJUDGLUDLRVLURPDXMH
NDROLQRVW
oRYMHNVDP]DVHEHQHPRHSXQRQDSUDYLWLLQDSXWHQMHNDR5RELQVRQ
VDPRX]DMHGQLFLVGUXJLPDRQSRVWRMLLPRHSXQRQDSUDYLWL
oRYMHNPRUDELWLEHVSULMHNRUDQDVWYDUEH]JUHNH0HXWLP
EHVSULMHNRUQDMHVDPRMDVQDRNUXJODQLWLFDEH]JUHNH
oRYMHNPRHLPRUDVDPRYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWX
LDNRWHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
pRYMHNLPDVYHWRSUDYRGDL]ERULVYRMXGUXWYHQXQH]DYLVQRVWELORNDNYLP
VUHGVWYLPDQHLGHOLPLORPDRQRVLORPLQDVLOMHP
6ORERGDQMHLQH]DYLVDQVDPRRQDMNRMLPLVOL
RYMHNMHURHQVORERGDQQRLSDNMHVYXJGMHXODQFLPDRYMHNMHVORERGD
-HGLQLSXWNRMLYRGLGRL]OD]DMHVWSXWNRMLPVHL]JUDXMHVORERGDQ
VXYUHPHQRYMHN
p1LWNRQLMHREYH]DQLQLWLRQRWRMHL]QDGQMHJRYLKVQDJD
RYMHNWUHEDQDLVYRMVDQRQGDSXWSRVWDMHSXQRODNL
oRYMHNPRUD]DX]HWLVWDY1HXWUDOQRVWSRPDHWODLWHOMXDQLNDGDUWYL
XWQMDMDDPXLWHOMDQLNDGDPXHQLND
pRYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
RYMHNRYDVXGELQDMHRYMHN6XGELQDQDVREUDXMHVYHGRNQHSRVWDQHPR
PHNLLOLWYUGLRYLVQRRPDWHULMDOX6YDNLRYMHNLPDGDVNXSUHGJODYRP
%LWQDMHVDPRXGDOMHQRVW
p6XGLVYDNRJRYMHNDSUHPDQMHJRYRMEROMRMVWUDQL
HSUHSOLYDWLQDGUXJXREDOXWLHRWNULWLQRYDNRSQDWLHSRELMHGLWLRYX
SODQHWXLWLHRWSXWRYDWLQD]YLMH]GHXNRMHMDYMHUXMHP8WUHQXWNXNDGVX
XJOHGDRSODYXMXWDUQMXNRSUHQXNRSQDWRVDPJDRWNULRXVQXRSREMHGL
RYMHNDSRG]YLMH]GDPDMDYMHUXMHP1DURGHGDHSRELMHGLWLERJRYHL
NUYQLNHDOLRYRXWRYMHUXMX7YRMLDGPLUDOLXWRMDQHYMHUXMHP1DURGH
RYMHN1DURGHPRHSRG]YLMH]GDPDRRYMHLWLVYRMLYRWLGDWLPXOMXGVNL
VPLVDR
oRYMHNPRUDELWLYROMDQLVSRVREDQSULPLWLRGJRYRUQRVWGD]DUDXMH]D
VYRMLYRWNDRL]DLYRWRQLKNRMLRQMHPXRYLVH=ERJWRJDMHL]QLPQR
]QDDMQRGDVYDNLRYMHNLPDSUDYRGDRVWYDUXMHVYRMXVDPRELWQRVWGDMH
GMHODWDQDQHRYLVDQRGUXWYHQRMPLORVWLQMLNRMDJDGHJUDGLUDLRVLURPDXMH
NDROLQRVW
oRYMHNVDP]DVHEHQHPRHSXQRQDSUDYLWLLQDSXWHQMHNDR5RELQVRQ
VDPRX]DMHGQLFLVGUXJLPDRQSRVWRMLLPRHSXQRQDSUDYLWL
oRYMHNPRUDELWLEHVSULMHNRUDQDVWYDUEH]JUHNH0HXWLP
EHVSULMHNRUQDMHVDPRMDVQDRNUXJODQLWLFDEH]JUHNH
oRYMHNPRHLPRUDVDPRYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWX
LDNRWHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
pRYMHNLPDVYHWRSUDYRGDL]ERULVYRMXGUXWYHQXQH]DYLVQRVWELORNDNYLP
VUHGVWYLPDQHLGHOLPLORPDRQRVLORPLQDVLOMHP
6ORERGDQMHLQH]DYLVDQVDPRRQDMNRMLPLVOL
RYMHNMHURHQVORERGDQQRLSDNMHVYXJGMHXODQFLPDRYMHNMHVORERGD
-HGLQLSXWNRMLYRGLGRL]OD]DMHVWSXWNRMLPVHL]JUDXMHVORERGDQ
VXYUHPHQRYMHN
p1LWNRQLMHREYH]DQLQLWLRQRWRMHL]QDGQMHJRYLKVQDJD
RYMHNWUHEDQDLVYRMVDQRQGDSXWSRVWDMHSXQRODNL
oRYMHNPRUD]DX]HWLVWDY1HXWUDOQRVWSRPDHWODLWHOMXDQLNDGDUWYL
XWQMDMDDPXLWHOMDQLNDGDPXHQLND
pRYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
RYMHNRYDVXGELQDMHRYMHN6XGELQDQDVREUDXMHVYHGRNQHSRVWDQHPR
PHNLLOLWYUGLRYLVQRRPDWHULMDOX6YDNLRYMHNLPDGDVNXSUHGJODYRP
%LWQDMHVDPRXGDOMHQRVW
p6XGLVYDNRJRYMHNDSUHPDQMHJRYRMEROMRMVWUDQL
XODJLYDQMHXXWNDYDQMHYDQRVW
oRYMHNSRQHNDGPLVOLGDPU]LXODJLYDQMDD]DSUDYRPU]LVDPRQDLQ
o1LVLREUDWLRRYMHNDDNRVLJDXXWNDR
o3REXGLXRYMHNDRVMHDMYODVWLWHYDQRVWL
*GMHLPDPQRJR]QDQMDLPDLEROL
'XKRYQXVXSHULRUQRVWRYMHNDQHRGUHXMHWRNROLNRVXPX]QDQMDXWXYLOLX
JODYXYHWRGDOLXPLMHELVWURUD]PLOMDWL
,GRPRYLQDVHEUDQL]QDQMHP
'REUR]QDQMH]DYUDYDXYMHURYDQMXDORHYMHURYDQMHXQH]QDQMX
%ROMHMH]QDWLPDORDOLWRPDORWHPHOMLWRQHJRSXQRLSRYUQR
pRYMHNNDRPLVDRQRELHWHL]D]QDQMHPLXWRMMHWHQMLQH]DVLWDQ
p/MXGHNRMLVX]DGRYROMQLVDVYRMLPQH]DGRYROMVWYRPQD]LYDPR]DQRYLMHWDOD
=DGRYROMVWYRVHULMHWNRQDOD]LWDPRJGMHVHWUDL
2GDNOHRYMHNDWROLNRXGQMD]D]DEUDQMHQLP"
p
p%LWL]DGRYROMDQVPDORMHWHNRDELWL]DGRYROMDQVSXQRMHQHPRJXH
%LWL]DGRYROMDQ]QDLXGDQLPSULOLNDPDELWLVSRUD]XPDQLSUHGVWDYOMD
EH]D]OHQREOLNQLMHNDQMDLOLIDOVLILFLUDQMDVWYDUQRVWLUDVWDSDWLVHRGJDQXD
PQRJRMHRSDVQLMH
-HOLVHX]DGRYROMVWYXNULMHNRULMHQSDWQMH"
.DGDLPDQHNROLNROMXGLNRMLVXSULOLQR]DGRYROMQLMHGQLVGUXJLPDRQGD
QDMHHPRHPRELWLVLJXUQLGDVHYDUDMX
6YLGDURYLVYHOMXED]QRVWLVYLMHWDQHPRJX]DPLMHQLWLMHGDQWUHQXWDN
]DGRYROMVWYD
1HELWLQLNDG]DGRYROMDQXWRPHMHVYDXPMHWQRVW
3RGRVWD]DGRYROMVWDYDVDVWRMLVHXWRPHGDLKVHVD]DGRYROMVWYRPRGULHPR
6DPLPVRERPEXGL]DGRYROMDQVDPRSRYUHPHQRWDNRGDWYRMH]DGRYROMVWYR
SRVOXLVDPRWRPHGDWHRMDD]DQRYDQH]DGRYROMVWYD
1HELWLQLNDG]DGRYROMDQXWRPHMHVYDXPMHWQRVW
RGRVWD]DGRYROMVWDYDVDVWRMLVHXWRPHGDLKVHVD]DGRYROMVWYRPRGULHPR
3
6DPLPVRERPEXGL]DGRYROMDQVDPRSRYUHPHQRWDNRGDWYRMH]DGRYROMVWYR
SRVOXLVDPRWRPHGDWHRMDD]DQRYDQH]DGRYROMVWYD
1HL]XPOMXMHVHQRYLVLVWHPVYLMHWDDNRVWH]DGRYROMQLRQLPWRVXYDPGUXJL
LVSULDOLRWRPHNDNRVYLMHWIXQNFLRQLUD
1LVNLVWXSDQM]DGRYROMVWYDQHHELWLSRWLFDMDQ]DSURPMHQX
1H]DGRYROMVWYRMHSUYLNRUDNNQDSUHWNXQHNRJRYMHNDLOLQDURGD
1H]DGRYROMVWYRMHSUYLNRUDNNQDSUHWNXQHNRJRYMHNDLOLQDURGD
1LVNLVWXSDQM]DGRYROMVWYDQHHELWLSRWLFDMDQ]DSURPMHQX
1HL]XPOMXMHVHQRYLVLVWHPVYLMHWDDNRVWH]DGRYROMQLRQLPWRVXYDPGUXJL
LVSULDOLRWRPHNDNRVYLMHWIXQNFLRQLUD
6YLGDURYLVYHOMXED]QRVWLVYLMHWDQHPRJX]DPLMHQLWLMHGDQWUHQXWDN
]DGRYROMVWYD
.DGDLPDQHNROLNROMXGLNRMLVXSULOLQR]DGRYROMQLMHGQLVGUXJLPDRQGD
QDMHHPRHPRELWLVLJXUQLGDVHYDUDMX
=DGRYROMVWYRVHULMHWNRQDOD]LWDPRJGMHVHWUDL
p2GDNOHRYMHNDWROLNRXGQMD]D]DEUDQMHQLP"
p%LWL]DGRYROMDQVPDORMHWHNRDELWL]DGRYROMDQVSXQRMHQHPRJXH
%LWL]DGRYROMDQ]QDLXGDQLPSULOLNDPDELWLVSRUD]XPDQLSUHGVWDYOMD
EH]D]OHQREOLNQLMHNDQMDLOLIDOVLILFLUDQMDVWYDUQRVWLUDVWDSDWLVHRGJDQXD
PQRJRMHRSDVQLMH
-HOLVHX]DGRYROMVWYXNULMHNRULMHQSDWQMH"
p/MXGHNRMLVX]DGRYROMQLVDVYRMLPQH]DGRYROMVWYRPQD]LYDPR]DQRYLMHWDOD
pRYMHNNDRPLVDRQRELHWHL]D]QDQMHPLXWRMMHWHQMLQH]DVLWDQ
%ROMHMH]QDWLPDORDOLWRPDORWHPHOMLWRQHJRSXQRLSRYUQR
'REUR]QDQMH]DYUDYDXYMHURYDQMXDORHYMHURYDQMHXQH]QDQMX
'XKRYQXVXSHULRUQRVWRYMHNDQHRGUHXMHWRNROLNRVXPX]QDQMDXWXYLOLX
JODYXYHWRGDOLXPLMHELVWURUD]PLOMDWL
*GMHLPDPQRJR]QDQMDLPDLEROL
RYMHNSRQHNDGPLVOLGDPU]LXODJLYDQMDD]DSUDYRPU]LVDPRQDLQ
o
o1LVLREUDWLRRYMHNDDNRVLJDXXWNDR
o3REXGLXRYMHNDRVMHDMYODVWLWHYDQRVWL
,GRPRYLQDVHEUDQL]QDQMHP
XODJLYDQMHXXWNDYDQMHYDQRVW
XODJLYDQMHXXWNDYDQMHYDQRVW
oRYMHNSRQHNDGPLVOLGDPU]LXODJLYDQMDD]DSUDYRPU]LVDPRQDLQ
o1LVLREUDWLRRYMHNDDNRVLJDXXWNDR
o3REXGLXRYMHNDRVMHDMYODVWLWHYDQRVWL
*GMHLPDPQRJR]QDQMDLPDLEROL
'XKRYQXVXSHULRUQRVWRYMHNDQHRGUHXMHWRNROLNRVXPX]QDQMDXWXYLOLX
JODYXYHWRGDOLXPLMHELVWURUD]PLOMDWL
,GRPRYLQDVHEUDQL]QDQMHP
'REUR]QDQMH]DYUDYDXYMHURYDQMXDORHYMHURYDQMHXQH]QDQMX
%ROMHMH]QDWLPDORDOLWRPDORWHPHOMLWRQHJRSXQRLSRYUQR
pRYMHNNDRPLVDRQRELHWHL]D]QDQMHPLXWRMMHWHQMLQH]DVLWDQ
p/MXGHNRMLVX]DGRYROMQLVDVYRMLPQH]DGRYROMVWYRPQD]LYDPR]DQRYLMHWDOD
=DGRYROMVWYRVHULMHWNRQDOD]LWDPRJGMHVHWUDL
2GDNOHRYMHNDWROLNRXGQMD]D]DEUDQMHQLP"
p
p%LWL]DGRYROMDQVPDORMHWHNRDELWL]DGRYROMDQVSXQRMHQHPRJXH
%LWL]DGRYROMDQ]QDLXGDQLPSULOLNDPDELWLVSRUD]XPDQLSUHGVWDYOMD
EH]D]OHQREOLNQLMHNDQMDLOLIDOVLILFLUDQMDVWYDUQRVWLUDVWDSDWLVHRGJDQXD
PQRJRMHRSDVQLMH
-HOLVHX]DGRYROMVWYXNULMHNRULMHQSDWQMH"
.DGDLPDQHNROLNROMXGLNRMLVXSULOLQR]DGRYROMQLMHGQLVGUXJLPDRQGD
QDMHHPRHPRELWLVLJXUQLGDVHYDUDMX
6YLGDURYLVYHOMXED]QRVWLVYLMHWDQHPRJX]DPLMHQLWLMHGDQWUHQXWDN
]DGRYROMVWYD
1HELWLQLNDG]DGRYROMDQXWRPHMHVYDXPMHWQRVW
3RGRVWD]DGRYROMVWDYDVDVWRMLVHXWRPHGDLKVHVD]DGRYROMVWYRPRGULHPR
6DPLPVRERPEXGL]DGRYROMDQVDPRSRYUHPHQRWDNRGDWYRMH]DGRYROMVWYR
SRVOXLVDPRWRPHGDWHRMDD]DQRYDQH]DGRYROMVWYD
1HELWLQLNDG]DGRYROMDQXWRPHMHVYDXPMHWQRVW
RGRVWD]DGRYROMVWDYDVDVWRMLVHXWRPHGDLKVHVD]DGRYROMVWYRPRGULHPR
3
6DPLPVRERPEXGL]DGRYROMDQVDPRSRYUHPHQRWDNRGDWYRMH]DGRYROMVWYR
SRVOXLVDPRWRPHGDWHRMDD]DQRYDQH]DGRYROMVWYD
1HL]XPOMXMHVHQRYLVLVWHPVYLMHWDDNRVWH]DGRYROMQLRQLPWRVXYDPGUXJL
LVSULDOLRWRPHNDNRVYLMHWIXQNFLRQLUD
1LVNLVWXSDQM]DGRYROMVWYDQHHELWLSRWLFDMDQ]DSURPMHQX
1H]DGRYROMVWYRMHSUYLNRUDNNQDSUHWNXQHNRJRYMHNDLOLQDURGD
1H]DGRYROMVWYRMHSUYLNRUDNNQDSUHWNXQHNRJRYMHNDLOLQDURGD
1LVNLVWXSDQM]DGRYROMVWYDQHHELWLSRWLFDMDQ]DSURPMHQX
1HL]XPOMXMHVHQRYLVLVWHPVYLMHWDDNRVWH]DGRYROMQLRQLPWRVXYDPGUXJL
LVSULDOLRWRPHNDNRVYLMHWIXQNFLRQLUD
6YLGDURYLVYHOMXED]QRVWLVYLMHWDQHPRJX]DPLMHQLWLMHGDQWUHQXWDN
]DGRYROMVWYD
.DGDLPDQHNROLNROMXGLNRMLVXSULOLQR]DGRYROMQLMHGQLVGUXJLPDRQGD
QDMHHPRHPRELWLVLJXUQLGDVHYDUDMX
=DGRYROMVWYRVHULMHWNRQDOD]LWDPRJGMHVHWUDL
p2GDNOHRYMHNDWROLNRXGQMD]D]DEUDQMHQLP"
p%LWL]DGRYROMDQVPDORMHWHNRDELWL]DGRYROMDQVSXQRMHQHPRJXH
%LWL]DGRYROMDQ]QDLXGDQLPSULOLNDPDELWLVSRUD]XPDQLSUHGVWDYOMD
EH]D]OHQREOLNQLMHNDQMDLOLIDOVLILFLUDQMDVWYDUQRVWLUDVWDSDWLVHRGJDQXD
PQRJRMHRSDVQLMH
-HOLVHX]DGRYROMVWYXNULMHNRULMHQSDWQMH"
p/MXGHNRMLVX]DGRYROMQLVDVYRMLPQH]DGRYROMVWYRPQD]LYDPR]DQRYLMHWDOD
pRYMHNNDRPLVDRQRELHWHL]D]QDQMHPLXWRMMHWHQMLQH]DVLWDQ
%ROMHMH]QDWLPDORDOLWRPDORWHPHOMLWRQHJRSXQRLSRYUQR
'REUR]QDQMH]DYUDYDXYMHURYDQMXDORHYMHURYDQMHXQH]QDQMX
'XKRYQXVXSHULRUQRVWRYMHNDQHRGUHXMHWRNROLNRVXPX]QDQMDXWXYLOLX
JODYXYHWRGDOLXPLMHELVWURUD]PLOMDWL
*GMHLPDPQRJR]QDQMDLPDLEROL
RYMHNSRQHNDGPLVOLGDPU]LXODJLYDQMDD]DSUDYRPU]LVDPRQDLQ
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o1LVLREUDWLRRYMHNDDNRVLJDXXWNDR
o3REXGLXRYMHNDRVMHDMYODVWLWHYDQRVWL
,GRPRYLQDVHEUDQL]QDQMHP
XODJLYDQMHXXWNDYDQMHYDQRVW
,XKRPXGULKWUDL]QDQMH
-DYMHUXMHPMHU]QDGHP,]PHXYMHUHLXYMHUHQRJ]QDQMDQHPD]DSUDYR
QLNDNYHUD]OLNH
-HGDQRYMHNQHPRHVYH]QDWLDOLVYDWNRPRUDLPDWLQHWRWRUD]XPLMH
NDNRYDOMD-HGLQLSXWNRMLYRGLGR]QDQMDMHGMHORYDQMH
.DGELVPRSRVXPQMDOLXVYHWR]QDPRWRELELORVODERXPQRVDPRXERMVWYR
.DGDEL]QDQMHRGODJDOLSRSROLFDPDXYLGXSDSLUDRQRELVHXGDOMDYDORRG
QDVEU]LQRPVYMHWORVWL
.DNDYMHWDMLYRWXNRPHPRJXLPDWLPLUDMHGLQRDNRRGEDFLP]QDQMHL
LYOMHQMH"
.ROLNR]QDWROLNRYULMHGL
0DOROMXGLPDOR]QD
0QRJL]QDMXPQRJRQLWNRVYH
0QRJR]QDWL]QDLRVWDULWLSULMHYUHPHQD
0RUDVHPQRJRVWXGLUDWLGDELVH]QDORPDOR
1HYDOMDQLVYH]QDWL
1LMHGRSXWHQRVYH]QDWLLQHYDOMDQLVYH]QDWL
1LMHGRYROMQRGDVWHNQH]QDQMHWUHEDJDXSRWULMHELWL
1LMHGRYROMQRLPDWL]GUDYUD]XPWUHEDJD]QDWLSULPLMHQLWL
1LMHGRYROMQRVDPR]QDWLUDGLWLWUHEDWDNRHULUDGLWL1LMHGRYROMQRUDGLWL
WUHEDWDNRHU]QDWLUDGLWL1LMHGRYROMQR]QDWLPRUDVHLSULPMHQMLYDWL
1LMHWROLNRYDQRWRVHPRHL]QDQHJRGDVHWRLVWRKRHLXVXXMH
1LMH]QDQMH]QDQMH]QDWLYHMH]QDQMH]QDQMHGDWL
1LWNRQHPRHVYH]QDWL
1LWNRQHSRND]XMHVYRMHQH]QDQMHNDRRQDMWNRSRLQMHJRYRULWLSULMHQHJR
GUXJLVYUL
1RYR]QDQMHSRVWDMH]DVWDUMHOR]ERJVWDOQLKSURPMHQD
3ULJQLXKRVYRMHLXMULMHLPRMHXVSUDYLVYRMHVUFH]QDQMX
6DPRVHQH]QDOLFDVWLGLULMHLQH]QDP
6YLPL]QDPRYLHRGRQRJD]DWR]QDPRGDRWRPX]QDPR
WRMHPQRJRVWUDQLMH]QDQMHWRMHPQRJRVWUDQLMHL]DQLPDQMH
WRYLH]QDWRVLMDLXVYRPL]ERUX
7NRQRVLVYMHWLOMNXODNHSDGQHRGRQRJDNRMLJDVOLMHGL
-HGDQRYMHNQHPRHVYH]QDWLDOLVYDWNRPRUDLPDWLQHWRWRUD]XPLMH
NDNRYDOMD-HGLQLSXWNRMLYRGLGR]QDQMDMHGMHORYDQMH
.DGELVPRSRVXPQMDOLXVYHWR]QDPRWRELELORVODERXPQRVDPRXERMVWYR
.DGDEL]QDQMHRGODJDOLSRSROLFDPDXYLGXSDSLUDRQRELVHXGDOMDYDORRG
QDVEU]LQRPVYMHWORVWL
.DNDYMHWDMLYRWXNRPHPRJXLPDWLPLUDMHGLQRDNRRGEDFLP]QDQMHL
LYOMHQMH"
.ROLNR]QDWROLNRYULMHGL
0DOROMXGLPDOR]QD
0QRJL]QDMXPQRJRQLWNRVYH
0QRJR]QDWL]QDLRVWDULWLSULMHYUHPHQD
0RUDVHPQRJRVWXGLUDWLGDELVH]QDORPDOR
1HYDOMDQLVYH]QDWL
1LMHGRSXWHQRVYH]QDWLLQHYDOMDQLVYH]QDWL
1LMHGRYROMQRGDVWHNQH]QDQMHWUHEDJDXSRWULMHELWL
1LMHGRYROMQRLPDWL]GUDYUD]XPWUHEDJD]QDWLSULPLMHQLWL
1LMHGRYROMQRVDPR]QDWLUDGLWLWUHEDWDNRHULUDGLWL1LMHGRYROMQRUDGLWL
WUHEDWDNRHU]QDWLUDGLWL1LMHGRYROMQR]QDWLPRUDVHLSULPMHQMLYDWL
1LMHWROLNRYDQRWRVHPRHL]QDQHJRGDVHWRLVWRKRHLXVXXMH
1LMH]QDQMH]QDQMH]QDWLYHMH]QDQMH]QDQMHGDWL
1LWNRQHPRHVYH]QDWL
1LWNRQHSRND]XMHVYRMHQH]QDQMHNDRRQDMWNRSRLQMHJRYRULWLSULMHQHJR
GUXJLVYUL
1RYR]QDQMHSRVWDMH]DVWDUMHOR]ERJVWDOQLKSURPMHQD
3ULJQLXKRVYRMHLXMULMHLPRMHXVSUDYLVYRMHVUFH]QDQMX
6DPRVHQH]QDOLFDVWLGLULMHLQH]QDP
6YLPL]QDPRYLHRGRQRJD]DWR]QDPRGDRWRPX]QDPR
WRMHPQRJRVWUDQLMH]QDQMHWRMHPQRJRVWUDQLMHL]DQLPDQMH
WRYLH]QDWRVLMDLXVYRPL]ERUX
7NRQRVLVYMHWLOMNXODNHSDGQHRGRQRJDNRMLJDVOLMHGL
-DYMHUXMHPMHU]QDGHP,]PHXYMHUHLXYMHUHQRJ]QDQMDQHPD]DSUDYR
QLNDNYHUD]OLNH
,XKRPXGULKWUDL]QDQMH
,XKRPXGULKWUDL]QDQMH
-DYMHUXMHPMHU]QDGHP,]PHXYMHUHLXYMHUHQRJ]QDQMDQHPD]DSUDYR
QLNDNYHUD]OLNH
-HGDQRYMHNQHPRHVYH]QDWLDOLVYDWNRPRUDLPDWLQHWRWRUD]XPLMH
NDNRYDOMD-HGLQLSXWNRMLYRGLGR]QDQMDMHGMHORYDQMH
.DGELVPRSRVXPQMDOLXVYHWR]QDPRWRELELORVODERXPQRVDPRXERMVWYR
.DGDEL]QDQMHRGODJDOLSRSROLFDPDXYLGXSDSLUDRQRELVHXGDOMDYDORRG
QDVEU]LQRPVYMHWORVWL
.DNDYMHWDMLYRWXNRPHPRJXLPDWLPLUDMHGLQRDNRRGEDFLP]QDQMHL
LYOMHQMH"
.ROLNR]QDWROLNRYULMHGL
0DOROMXGLPDOR]QD
0QRJL]QDMXPQRJRQLWNRVYH
0QRJR]QDWL]QDLRVWDULWLSULMHYUHPHQD
0RUDVHPQRJRVWXGLUDWLGDELVH]QDORPDOR
1HYDOMDQLVYH]QDWL
1LMHGRSXWHQRVYH]QDWLLQHYDOMDQLVYH]QDWL
1LMHGRYROMQRGDVWHNQH]QDQMHWUHEDJDXSRWULMHELWL
1LMHGRYROMQRLPDWL]GUDYUD]XPWUHEDJD]QDWLSULPLMHQLWL
1LMHGRYROMQRVDPR]QDWLUDGLWLWUHEDWDNRHULUDGLWL1LMHGRYROMQRUDGLWL
WUHEDWDNRHU]QDWLUDGLWL1LMHGRYROMQR]QDWLPRUDVHLSULPMHQMLYDWL
1LMHWROLNRYDQRWRVHPRHL]QDQHJRGDVHWRLVWRKRHLXVXXMH
1LMH]QDQMH]QDQMH]QDWLYHMH]QDQMH]QDQMHGDWL
1LWNRQHPRHVYH]QDWL
1LWNRQHSRND]XMHVYRMHQH]QDQMHNDRRQDMWNRSRLQMHJRYRULWLSULMHQHJR
GUXJLVYUL
1RYR]QDQMHSRVWDMH]DVWDUMHOR]ERJVWDOQLKSURPMHQD
3ULJQLXKRVYRMHLXMULMHLPRMHXVSUDYLVYRMHVUFH]QDQMX
6DPRVHQH]QDOLFDVWLGLULMHLQH]QDP
6YLPL]QDPRYLHRGRQRJD]DWR]QDPRGDRWRPX]QDPR
WRMHPQRJRVWUDQLMH]QDQMHWRMHPQRJRVWUDQLMHL]DQLPDQMH
WRYLH]QDWRVLMDLXVYRPL]ERUX
7NRQRVLVYMHWLOMNXODNHSDGQHRGRQRJDNRMLJDVOLMHGL
-HGDQRYMHNQHPRHVYH]QDWLDOLVYDWNRPRUDLPDWLQHWRWRUD]XPLMH
NDNRYDOMD-HGLQLSXWNRMLYRGLGR]QDQMDMHGMHORYDQMH
.DGELVPRSRVXPQMDOLXVYHWR]QDPRWRELELORVODERXPQRVDPRXERMVWYR
.DGDEL]QDQMHRGODJDOLSRSROLFDPDXYLGXSDSLUDRQRELVHXGDOMDYDORRG
QDVEU]LQRPVYMHWORVWL
.DNDYMHWDMLYRWXNRPHPRJXLPDWLPLUDMHGLQRDNRRGEDFLP]QDQMHL
LYOMHQMH"
.ROLNR]QDWROLNRYULMHGL
0DOROMXGLPDOR]QD
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0RUDVHPQRJRVWXGLUDWLGDELVH]QDORPDOR
1HYDOMDQLVYH]QDWL
1LMHGRSXWHQRVYH]QDWLLQHYDOMDQLVYH]QDWL
1LMHGRYROMQRGDVWHNQH]QDQMHWUHEDJDXSRWULMHELWL
1LMHGRYROMQRLPDWL]GUDYUD]XPWUHEDJD]QDWLSULPLMHQLWL
1LMHGRYROMQRVDPR]QDWLUDGLWLWUHEDWDNRHULUDGLWL1LMHGRYROMQRUDGLWL
WUHEDWDNRHU]QDWLUDGLWL1LMHGRYROMQR]QDWLPRUDVHLSULPMHQMLYDWL
1LMHWROLNRYDQRWRVHPRHL]QDQHJRGDVHWRLVWRKRHLXVXXMH
1LMH]QDQMH]QDQMH]QDWLYHMH]QDQMH]QDQMHGDWL
1LWNRQHPRHVYH]QDWL
1LWNRQHSRND]XMHVYRMHQH]QDQMHNDRRQDMWNRSRLQMHJRYRULWLSULMHQHJR
GUXJLVYUL
1RYR]QDQMHSRVWDMH]DVWDUMHOR]ERJVWDOQLKSURPMHQD
3ULJQLXKRVYRMHLXMULMHLPRMHXVSUDYLVYRMHVUFH]QDQMX
6DPRVHQH]QDOLFDVWLGLULMHLQH]QDP
6YLPL]QDPRYLHRGRQRJD]DWR]QDPRGDRWRPX]QDPR
WRMHPQRJRVWUDQLMH]QDQMHWRMHPQRJRVWUDQLMHL]DQLPDQMH
WRYLH]QDWRVLMDLXVYRPL]ERUX
7NRQRVLVYMHWLOMNXODNHSDGQHRGRQRJDNRMLJDVOLMHGL
-DYMHUXMHPMHU]QDGHP,]PHXYMHUHLXYMHUHQRJ]QDQMDQHPD]DSUDYR
QLNDNYHUD]OLNH
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7NRHOLELWLRVORERHQVYLKEULJDQHNDVHRNDQL]QDQRVWL
7UHEDXLWLSXQRGDELVH]QDORPDOR
8VWYDULPD]QDQMDQHPRHSRVWRMDWLXYMHUHQMD
9HOLNLFLOMREUD]RYDQMDQLMH]QDQMHQHJRDNFLMD
9LHVHYROLRQRRHPXVH]QD
=DSUDYRVH]QDVDPRRQGDNDGDVHQH]QD6D]QDQMHPUDVWHLVXPQMD
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=QDQMHMHEODJRKUDQDGXHPR
=QDQMHMHRUXHDQHFLOM
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PR
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=QDQMHQDVWDMHRG]UQFDVYDNRGQHYQRJLVNXVWYDLLQLRYMHNDVORERGQLPL
YHOLNLP
=QDQMHQHVPDQMXMHYULMHGQRVW
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RNROLQX
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LYRWEH]]QDQMDMHJRWRYDVPUW
p%LWLVYMHVWDQVYRJQH]QDQMDYHOLNMHNRUDNN]QDQMX
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1H]QDOLFDQLMHVDPREDODVWQHJRLRSDVQRVW]DGUXWYHQLEURG
1H]QDOLFXMHQHPRJXHXYMHULWLGRND]LPD
1H]QDQMHMHEOLHLVWLQLQHJRSUHGUDVXGD
1H]QDQMHMHQHVYMHVQREODHQVWYR
1H]QDQMHMHXYLMHNVSUHPQRGDVHVDPRVHELGLYL
1LWDQLMHVNXSOMHRGEHVSXDQH]QDQMD
1LWDQLMHWDNRRSDVQRNDRSULMDWHOMQH]QDOLFDYLHELYULMHGLRSDPHWDQ
QHSULMDWHOM
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8VSUNRVSRUDVWX]QDQMDNULYXOMDQDJORUDVWHVDLYRWQRPGRELQH]QDQMH
SRVWDMHEHVNRQDQR
7DNYDMHVXGELQDQH]QDOLFDVYHMHRQRQDWSULURGQRHPXQH]QDPRX]URND
7NRHOLELWLRVORERHQVYLKEULJDQHNDVHRNDQL]QDQRVWL
7UHEDXLWLSXQRGDELVH]QDORPDOR
8VWYDULPD]QDQMDQHPRHSRVWRMDWLXYMHUHQMD
9HOLNLFLOMREUD]RYDQMDQLMH]QDQMHQHJRDNFLMD
9LHVHYROLRQRRHPXVH]QD
=DSUDYRVH]QDVDPRRQGDNDGDVHQH]QD6D]QDQMHPUDVWHLVXPQMD
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=QDQMHMHEODJRKUDQDGXHPR
=QDQMHMHRUXHDQHFLOM
=QDQMHMHYUOLQDNRMDXMHGLQMDYDGYLMHQDMOMHSHOMXGVNHRVRELQHSUDYHGQRVWL
PR
=QDQMHPRHPRQDXLWLRGGUXJLKPXGURVWLPRUDPRQDXLWLVDPLVHEH
=QDQMHQDVWDMHRG]UQFDVYDNRGQHYQRJLVNXVWYDLLQLRYMHNDVORERGQLPL
YHOLNLP
=QDQMHQHVPDQMXMHYULMHGQRVW
=QDQMHQH]DKWMHYDYHOLNHNROLLQHSULURGQLKUHVXUVDLOLHQHUJLMHLQH]DJDXMH
RNROLQX
=QDWLDQHKWMHWLLVWRMHWRLPRLDQH]QDWL
LYRWEH]]QDQMDMHJRWRYDVPUW
p%LWLVYMHVWDQVYRJQH]QDQMDYHOLNMHNRUDNN]QDQMX
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1H]QDOLFXMHQHPRJXHXYMHULWLGRND]LPD
1H]QDQMHMHEOLHLVWLQLQHJRSUHGUDVXGD
1H]QDQMHMHQHVYMHVQREODHQVWYR
1H]QDQMHMHXYLMHNVSUHPQRGDVHVDPRVHELGLYL
1LWDQLMHVNXSOMHRGEHVSXDQH]QDQMD
1LWDQLMHWDNRRSDVQRNDRSULMDWHOMQH]QDOLFDYLHELYULMHGLRSDPHWDQ
QHSULMDWHOM
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8VSUNRVSRUDVWX]QDQMDNULYXOMDQDJORUDVWHVDLYRWQRPGRELQH]QDQMH
SRVWDMHEHVNRQDQR
7DNYDMHVXGELQDQH]QDOLFDVYHMHRQRQDWSULURGQRHPXQH]QDPRX]URND
7NRHOLELWLRVORERHQVYLKEULJDQHNDVHRNDQL]QDQRVWL
7UHEDXLWLSXQRGDELVH]QDORPDOR
8VWYDULPD]QDQMDQHPRHSRVWRMDWLXYMHUHQMD
9HOLNLFLOMREUD]RYDQMDQLMH]QDQMHQHJRDNFLMD
9LHVHYROLRQRRHPXVH]QD
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PR
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YHOLNLP
=QDQMHQHVPDQMXMHYULMHGQRVW
=QDQMHQH]DKWMHYDYHOLNHNROLLQHSULURGQLKUHVXUVDLOLHQHUJLMHLQH]DJDXMH
RNROLQX
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LYRWEH]]QDQMDMHJRWRYDVPUW
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1H]QDOLFXMHQHPRJXHXYMHULWLGRND]LPD
1H]QDQMHMHEOLHLVWLQLQHJRSUHGUDVXGD
1H]QDQMHMHQHVYMHVQREODHQVWYR
1H]QDQMHMHXYLMHNVSUHPQRGDVHVDPRVHELGLYL
1LWDQLMHVNXSOMHRGEHVSXDQH]QDQMD
1LWDQLMHWDNRRSDVQRNDRSULMDWHOMQH]QDOLFDYLHELYULMHGLRSDPHWDQ
QHSULMDWHOM
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8VSUNRVSRUDVWX]QDQMDNULYXOMDQDJORUDVWHVDLYRWQRPGRELQH]QDQMH
SRVWDMHEHVNRQDQR
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7NRHOLELWLRVORERHQVYLKEULJDQHNDVHRNDQL]QDQRVWL
7UHEDXLWLSXQRGDELVH]QDORPDOR
8VWYDULPD]QDQMDQHPRHSRVWRMDWLXYMHUHQMD
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PR
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YHOLNLP
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RNROLQX
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1H]QDQMHMHEOLHLVWLQLQHJRSUHGUDVXGD
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8VSUNRVSRUDVWX]QDQMDNULYXOMDQDJORUDVWHVDLYRWQRPGRELQH]QDQMH
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7NRQLWDQH]QDPRUDVYHYMHURYDWL
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EHVNUDMQRVWLNRMHJDGUHLL]PLXPXLQLPLVHGDVQLYDQMHULLYRWMHVDQ
VDPRQHWDNRQHVWDODQ1DUDYQRGDVHX]GDPRGDVPRVSRVREQLMLGRVUHGLWD
VWYDULGRVHLQHJRLPRSVHJREXKYDWLWL6YHVX]QDQRVWLQHL]PMHUQHJOHGH
RSVHJDQMLKRYDLVSLWLYDQMDMHUWNRGYRMLQDQDSULPMHUGDJHRPHWULMDMR
QHEURMHQLKSLWDQMDUMHLWLLPD"2VYHPXWRVHWUHED]QDWLWUHEDLSLVDWL1H
WUDLPRYHMHGQRL]YMHVWQRVWLXVWDOQRVWL9MHQDVDPRPMHQDMHVW
6YLMHWMHGREURUD]YLMHQPHXQDURGQLVXVWDYQRLXQDMEROMHPVOXDMXWHN
YUORSULPLWLYQDPHXQDURGQD]DMHGQLFD
6YLMHWMHLVSXQMHQELMHGRPSDWQMDPDEROHVWLPDPRUDOQLPUDQDPDL
SULVLODPD
6YLMHWMHLVWLQVNDNRODMHUVHWXVYHXLVDPRSRVHEL
6YLMHWMHOXGQLFDSHUYHU]QLKSXQERMLKVQRERYD
6YLMHWMHRJOHGDORXNRPVYDWNRYLGLVYRMXGXX6YLMHWMHRQDSUDYDNRODMHU
VHWXVYHXLVDPRSRVHEL
6YLMHWMHRYRMJODYLGUXNLMLQHJRXRVWDOLPOMXGVNLPJODYDPD
6YLMHWQLMHNRPSOHNVVWYDULQHJRNRPSOHNVSURFHVD
6YLMHWVHGDYLXNUHWHQVNLPUD]PMHULPD
6YLMHWVHPRHVKYDWLWLNDRQHEURMHQRPQRWYRSRUXND
6YLMHWRPXRSHQHYODGDORJRVQHJRNDRV
7NRHOLGDVYLMHWRVWDQHRQDNDYNDNDYMHQHHOLGDVYLMHWRVWDQH
8VYLMHWXVHXYLMHNODNHXMHMHNDQHJRRGJRYRU
.DGDELOMXGLSULDOLVDPRRRQRPWRUD]XPLMXLVKYDDMXQDVYLMHWXELELOR
YUORWLKR
2VQRYQDVLWXDFLMDRYMHNDMHGDVHQDOD]LPRXVYLMHWXDGDQH]QDPRRGDNOHL
NDPR
SRPDJDMXHSRVUHGQHLQHSRVUHGQHWHPHXVRERPVSRMHQHVSRQRP
QDUDYQRPQH]DPMHWOMLYRPNRMDLKLQDMXGDOMHQLMHLQDMUD]OLLWLMHVNXSDYHH
WRGULPGDVHQHGDSR]QDYDWLHVWLEH]SR]QDYDQMDFLHORVWLNDNRJRGQL
SR]QDYDWLFLHORVWLQHSR]QDYDMXSRMHGLQHHVWL1LWDQLMHEH]XPQRNDRUHL
GDVWYDUVDPDVHEHSR]QDMH1HVWDQRVWSULYLGQRVWLXYLMHNQDPUD]XP
REPDQMXMHWHQLWDQHPRHXYUVWLWLRJUDQLHQRELHL]PHXGYLMH
EHVNUDMQRVWLNRMHJDGUHLL]PLXPXLQLPLVHGDVQLYDQMHULLYRWMHVDQ
VDPRQHWDNRQHVWDODQ1DUDYQRGDVHX]GDPRGDVPRVSRVREQLMLGRVUHGLWD
VWYDULGRVHLQHJRLPRSVHJREXKYDWLWL6YHVX]QDQRVWLQHL]PMHUQHJOHGH
RSVHJDQMLKRYDLVSLWLYDQMDMHUWNRGYRMLQDQDSULPMHUGDJHRPHWULMDMR
QHEURMHQLKSLWDQMDUMHLWLLPD"2VYHPXWRVHWUHED]QDWLWUHEDLSLVDWL1H
WUDLPRYHMHGQRL]YMHVWQRVWLXVWDOQRVWL9MHQDVDPRPMHQDMHVW
6YLMHWMHGREURUD]YLMHQPHXQDURGQLVXVWDYQRLXQDMEROMHPVOXDMXWHN
YUORSULPLWLYQDPHXQDURGQD]DMHGQLFD
6YLMHWMHLVSXQMHQELMHGRPSDWQMDPDEROHVWLPDPRUDOQLPUDQDPDL
SULVLODPD
6YLMHWMHLVWLQVNDNRODMHUVHWXVYHXLVDPRSRVHEL
6YLMHWMHOXGQLFDSHUYHU]QLKSXQERMLKVQRERYD
6YLMHWMHRJOHGDORXNRPVYDWNRYLGLVYRMXGXX6YLMHWMHRQDSUDYDNRODMHU
VHWXVYHXLVDPRSRVHEL
6YLMHWMHRYRMJODYLGUXNLMLQHJRXRVWDOLPOMXGVNLPJODYDPD
6YLMHWQLMHNRPSOHNVVWYDULQHJRNRPSOHNVSURFHVD
6YLMHWVHGDYLXNUHWHQVNLPUD]PMHULPD
6YLMHWVHPRHVKYDWLWLNDRQHEURMHQRPQRWYRSRUXND
6YLMHWRPXRSHQHYODGDORJRVQHJRNDRV
7NRHOLGDVYLMHWRVWDQHRQDNDYNDNDYMHQHHOLGDVYLMHWRVWDQH
8VYLMHWXVHXYLMHNODNHXMHMHNDQHJRRGJRYRU
.DGDELOMXGLSULDOLVDPRRRQRPWRUD]XPLMXLVKYDDMXQDVYLMHWXELELOR
YUORWLKR
2VQRYQDVLWXDFLMDRYMHNDMHGDVHQDOD]LPRXVYLMHWXDGDQH]QDPRRGDNOHL
NDPR
p0RJXOLNRPSDVRPGXKDSURQDLIRUPXOXVYHPLUD"
6YHPLUMHNUXJNRMHPMHVUHGLWHSRVYXGDDSHULIHULMDQLJGMH
p1DQHEXDQHRQLMHJODYQLOLN
1HERMHOMXGLPDNDRSURWXWHX]DVYHQDSRUQHVWYDULXLYRWXGDORWULVWYDUL
QDGXVDQLVPLMHK
1HERMHOMXGLPDNDRSURWXWHX]DVYHQDSRUQHVWYDULXLYRWXGDORWULVWYDUL
QDGXVDQLVPLMHK
p1DQHEXDQHRQLMHJODYQLOLN
6YHPLUMHNUXJNRMHPMHVUHGLWHSRVYXGDDSHULIHULMDQLJGMH
p0RJXOLNRPSDVRPGXKDSURQDLIRUPXOXVYHPLUD"
SRPDJDMXHSRVUHGQHLQHSRVUHGQHWHPHXVRERPVSRMHQHVSRQRP
QDUDYQRPQH]DPMHWOMLYRPNRMDLKLQDMXGDOMHQLMHLQDMUD]OLLWLMHVNXSDYHH
WRGULPGDVHQHGDSR]QDYDWLHVWLEH]SR]QDYDQMDFLHORVWLNDNRJRGQL
SR]QDYDWLFLHORVWLQHSR]QDYDMXSRMHGLQHHVWL1LWDQLMHEH]XPQRNDRUHL
GDVWYDUVDPDVHEHSR]QDMH1HVWDQRVWSULYLGQRVWLXYLMHNQDPUD]XP
REPDQMXMHWHQLWDQHPRHXYUVWLWLRJUDQLHQRELHL]PHXGYLMH
EHVNUDMQRVWLNRMHJDGUHLL]PLXPXLQLPLVHGDVQLYDQMHULLYRWMHVDQ
VDPRQHWDNRQHVWDODQ1DUDYQRGDVHX]GDPRGDVPRVSRVREQLMLGRVUHGLWD
VWYDULGRVHLQHJRLPRSVHJREXKYDWLWL6YHVX]QDQRVWLQHL]PMHUQHJOHGH
RSVHJDQMLKRYDLVSLWLYDQMDMHUWNRGYRMLQDQDSULPMHUGDJHRPHWULMDMR
QHEURMHQLKSLWDQMDUMHLWLLPD"2VYHPXWRVHWUHED]QDWLWUHEDLSLVDWL1H
WUDLPRYHMHGQRL]YMHVWQRVWLXVWDOQRVWL9MHQDVDPRPMHQDMHVW
6YLMHWMHGREURUD]YLMHQPHXQDURGQLVXVWDYQRLXQDMEROMHPVOXDMXWHN
YUORSULPLWLYQDPHXQDURGQD]DMHGQLFD
6YLMHWMHLVSXQMHQELMHGRPSDWQMDPDEROHVWLPDPRUDOQLPUDQDPDL
SULVLODPD
6YLMHWMHLVWLQVNDNRODMHUVHWXVYHXLVDPRSRVHEL
6YLMHWMHOXGQLFDSHUYHU]QLKSXQERMLKVQRERYD
6YLMHWMHRJOHGDORXNRPVYDWNRYLGLVYRMXGXX6YLMHWMHRQDSUDYDNRODMHU
VHWXVYHXLVDPRSRVHEL
6YLMHWMHRYRMJODYLGUXNLMLQHJRXRVWDOLPOMXGVNLPJODYDPD
6YLMHWQLMHNRPSOHNVVWYDULQHJRNRPSOHNVSURFHVD
6YLMHWVHGDYLXNUHWHQVNLPUD]PMHULPD
6YLMHWVHPRHVKYDWLWLNDRQHEURMHQRPQRWYRSRUXND
6YLMHWRPXRSHQHYODGDORJRVQHJRNDRV
7NRHOLGDVYLMHWRVWDQHRQDNDYNDNDYMHQHHOLGDVYLMHWRVWDQH
8VYLMHWXVHXYLMHNODNHXMHMHNDQHJRRGJRYRU
.DGDELOMXGLSULDOLVDPRRRQRPWRUD]XPLMXLVKYDDMXQDVYLMHWXELELOR
YUORWLKR
2VQRYQDVLWXDFLMDRYMHNDMHGDVHQDOD]LPRXVYLMHWXDGDQH]QDPRRGDNOHL
NDPR
1HERQDPVHLQLOLMHSLPMHUSRVWRMHUXQHVWYDUL'REURQDPVHLQLGREULP
MHUSRVWRML]OR
p'DOMLQDNRMDRNXXPDQMXMHSUHGPHWHSRYHDYDLKPLVOLPD
3ULURGQH]DNRQLWRVWLVXVWDWLVWLNHLVWLQH6NXSRVHSODDWULMXPIQDG
SULURGRP
3ULURGDVHEULQH]DYUVWXDQH]DSRMHGLQFD
$NRVHSULURGDSURWLYLX]DOXGDQMHWUXG
'REURMHWRMHSUHPDSULURGL
0LVPRGLRXQLYHU]DOQHSULURGHWHVHSRNRUDYDPRQMHQXUHGX
1DWHPHOMXVYDNRJ]DNRQDSULURGHNRMLVHRLWXMHSURPDWUDXPRHVH
]DNOMXLWLGDSRVWRMHMRVWYDULNRMHQLVPRVSR]QDOL
2QRWRRGX]LPDMHGQRPSULURGDGDMHGUXJRP
3ULURGDLQLVWYDULQDQDMMHGQRVWDYQLMLQDLQ
3ULURGDMHEHVNRQDQRGLMHOMHQ%RJ
3ULURGDMHL]MHGQDHQDV%RJRP
3ULURGDMHPDOLP]DGRYROMQD
3ULURGDMHVDYUHQDNDNRELQDPSRND]DODGDMHVOLNDERMDDQHGRVWDWNHNDNR
ELQDPSRND]DODGDMHVDPRVOLND
3ULURGDMHVOLMHSDMHUNDGEL]QDODWRUDGL]DWRELRYMHNELRRNUXHQ
JRULODPDLEDUEDULPD
o3URYLQFLMDQLMHSRGUXMHYHVWDQMH
LYDELDXOD]HXUH]RQDQFXVDVYRMRPRNROLQRP
p,WLVLGLRSULURGH
8RYMHNXHYROXFLMDSRVWDMHVYMHVQDVDPDVHEH7HNVWRPVYLMHXLQDVWDMH
NDRSUDYRLGXQRVWPRJXQRVWGDYDQMDVPLVOD]DRYMHNDQDVWDMHVYLMHW
YULMHGQRVWLLWHUHWRGJRYRUQRVWLQHVDPR]DYODVWLWLURGYH]DXNXSQR
RUJDQVNRGRJDDQMHXXNXSQRPSRGUXMXQMHJRYHRSDVQRQDUDVOHPRL.DR
LXHYROXFLMLRUJDQVNRJVYLMHWDLXHYROXFLMLVSR]QDMHQDVWYDUDODNLQDLQ
GMHOXMXVOXDML]DNRQL
1HPRHHNDWLPLORVWRGSULURGHX]HWLMHRGQMHWYRMMH]DGDWDN
3ULURGDWLMHRVLJXUDODGYLMHVWYDULMHGQXGDQDQMRMVMHGLLGUXJXGDV
QMRPPLVOL2GWDGDRYMHNRYXVSMHKLOLQHXVSMHKRYLVLRWRPHNRMXYLHUDEL
3ULURGDQHLQLVNRNRYH3URPDWUDMSULURGXSRYRGLVH]DQMRP
3ULURGDQHLQLVNRNRYH3URPDWUDMSULURGXSRYRGLVH]DQMRP
3ULURGDWLMHRVLJXUDODGYLMHVWYDULMHGQXGDQDQMRMVMHGLLGUXJXGDV
QMRPPLVOL2GWDGDRYMHNRYXVSMHKLOLQHXVSMHKRYLVLRWRPHNRMXYLHUDEL
1HPRHHNDWLPLORVWRGSULURGHX]HWLMHRGQMHWYRMMH]DGDWDN
8RYMHNXHYROXFLMDSRVWDMHVYMHVQDVDPDVHEH7HNVWRPVYLMHXLQDVWDMH
NDRSUDYRLGXQRVWPRJXQRVWGDYDQMDVPLVOD]DRYMHNDQDVWDMHVYLMHW
YULMHGQRVWLLWHUHWRGJRYRUQRVWLQHVDPR]DYODVWLWLURGYH]DXNXSQR
RUJDQVNRGRJDDQMHXXNXSQRPSRGUXMXQMHJRYHRSDVQRQDUDVOHPRL.DR
LXHYROXFLMLRUJDQVNRJVYLMHWDLXHYROXFLMLVSR]QDMHQDVWYDUDODNLQDLQ
GMHOXMXVOXDML]DNRQL
p,WLVLGLRSULURGH
LYDELDXOD]HXUH]RQDQFXVDVYRMRPRNROLQRP
o3URYLQFLMDQLMHSRGUXMHYHVWDQMH
3ULURGQH]DNRQLWRVWLVXVWDWLVWLNHLVWLQH6NXSRVHSODDWULMXPIQDG
SULURGRP
3ULURGDVHEULQH]DYUVWXDQH]DSRMHGLQFD
$NRVHSULURGDSURWLYLX]DOXGDQMHWUXG
'REURMHWRMHSUHPDSULURGL
0LVPRGLRXQLYHU]DOQHSULURGHWHVHSRNRUDYDPRQMHQXUHGX
1DWHPHOMXVYDNRJ]DNRQDSULURGHNRMLVHRLWXMHSURPDWUDXPRHVH
]DNOMXLWLGDSRVWRMHMRVWYDULNRMHQLVPRVSR]QDOL
2QRWRRGX]LPDMHGQRPSULURGDGDMHGUXJRP
3ULURGDLQLVWYDULQDQDMMHGQRVWDYQLMLQDLQ
3ULURGDMHEHVNRQDQRGLMHOMHQ%RJ
3ULURGDMHL]MHGQDHQDV%RJRP
3ULURGDMHPDOLP]DGRYROMQD
3ULURGDMHVDYUHQDNDNRELQDPSRND]DODGDMHVOLNDERMDDQHGRVWDWNHNDNR
ELQDPSRND]DODGDMHVDPRVOLND
3ULURGDMHVOLMHSDMHUNDGEL]QDODWRUDGL]DWRELRYMHNELRRNUXHQ
JRULODPDLEDUEDULPD
p'DOMLQDNRMDRNXXPDQMXMHSUHGPHWHSRYHDYDLKPLVOLPD
1HERQDPVHLQLOLMHSLPMHUSRVWRMHUXQHVWYDUL'REURQDPVHLQLGREULP
MHUSRVWRML]OR
1HERQDPVHLQLOLMHSLPMHUSRVWRMHUXQHVWYDUL'REURQDPVHLQLGREULP
MHUSRVWRML]OR
p'DOMLQDNRMDRNXXPDQMXMHSUHGPHWHSRYHDYDLKPLVOLPD
3ULURGQH]DNRQLWRVWLVXVWDWLVWLNHLVWLQH6NXSRVHSODDWULMXPIQDG
SULURGRP
3ULURGDVHEULQH]DYUVWXDQH]DSRMHGLQFD
$NRVHSULURGDSURWLYLX]DOXGDQMHWUXG
'REURMHWRMHSUHPDSULURGL
0LVPRGLRXQLYHU]DOQHSULURGHWHVHSRNRUDYDPRQMHQXUHGX
1DWHPHOMXVYDNRJ]DNRQDSULURGHNRMLVHRLWXMHSURPDWUDXPRHVH
]DNOMXLWLGDSRVWRMHMRVWYDULNRMHQLVPRVSR]QDOL
2QRWRRGX]LPDMHGQRPSULURGDGDMHGUXJRP
3ULURGDLQLVWYDULQDQDMMHGQRVWDYQLMLQDLQ
3ULURGDMHEHVNRQDQRGLMHOMHQ%RJ
3ULURGDMHL]MHGQDHQDV%RJRP
3ULURGDMHPDOLP]DGRYROMQD
3ULURGDMHVDYUHQDNDNRELQDPSRND]DODGDMHVOLNDERMDDQHGRVWDWNHNDNR
ELQDPSRND]DODGDMHVDPRVOLND
3ULURGDMHVOLMHSDMHUNDGEL]QDODWRUDGL]DWRELRYMHNELRRNUXHQ
JRULODPDLEDUEDULPD
o3URYLQFLMDQLMHSRGUXMHYHVWDQMH
LYDELDXOD]HXUH]RQDQFXVDVYRMRPRNROLQRP
p,WLVLGLRSULURGH
8RYMHNXHYROXFLMDSRVWDMHVYMHVQDVDPDVHEH7HNVWRPVYLMHXLQDVWDMH
NDRSUDYRLGXQRVWPRJXQRVWGDYDQMDVPLVOD]DRYMHNDQDVWDMHVYLMHW
YULMHGQRVWLLWHUHWRGJRYRUQRVWLQHVDPR]DYODVWLWLURGYH]DXNXSQR
RUJDQVNRGRJDDQMHXXNXSQRPSRGUXMXQMHJRYHRSDVQRQDUDVOHPRL.DR
LXHYROXFLMLRUJDQVNRJVYLMHWDLXHYROXFLMLVSR]QDMHQDVWYDUDODNLQDLQ
GMHOXMXVOXDML]DNRQL
1HPRHHNDWLPLORVWRGSULURGHX]HWLMHRGQMHWYRMMH]DGDWDN
3ULURGDWLMHRVLJXUDODGYLMHVWYDULMHGQXGDQDQMRMVMHGLLGUXJXGDV
QMRPPLVOL2GWDGDRYMHNRYXVSMHKLOLQHXVSMHKRYLVLRWRPHNRMXYLHUDEL
3ULURGDQHLQLVNRNRYH3URPDWUDMSULURGXSRYRGLVH]DQMRP
3ULURGDQHLQLVNRNRYH3URPDWUDMSULURGXSRYRGLVH]DQMRP
3ULURGDWLMHRVLJXUDODGYLMHVWYDULMHGQXGDQDQMRMVMHGLLGUXJXGDV
QMRPPLVOL2GWDGDRYMHNRYXVSMHKLOLQHXVSMHKRYLVLRWRPHNRMXYLHUDEL
1HPRHHNDWLPLORVWRGSULURGHX]HWLMHRGQMHWYRMMH]DGDWDN
8RYMHNXHYROXFLMDSRVWDMHVYMHVQDVDPDVHEH7HNVWRPVYLMHXLQDVWDMH
NDRSUDYRLGXQRVWPRJXQRVWGDYDQMDVPLVOD]DRYMHNDQDVWDMHVYLMHW
YULMHGQRVWLLWHUHWRGJRYRUQRVWLQHVDPR]DYODVWLWLURGYH]DXNXSQR
RUJDQVNRGRJDDQMHXXNXSQRPSRGUXMXQMHJRYHRSDVQRQDUDVOHPRL.DR
LXHYROXFLMLRUJDQVNRJVYLMHWDLXHYROXFLMLVSR]QDMHQDVWYDUDODNLQDLQ
GMHOXMXVOXDML]DNRQL
p,WLVLGLRSULURGH
LYDELDXOD]HXUH]RQDQFXVDVYRMRPRNROLQRP
o3URYLQFLMDQLMHSRGUXMHYHVWDQMH
3ULURGQH]DNRQLWRVWLVXVWDWLVWLNHLVWLQH6NXSRVHSODDWULMXPIQDG
SULURGRP
3ULURGDVHEULQH]DYUVWXDQH]DSRMHGLQFD
$NRVHSULURGDSURWLYLX]DOXGDQMHWUXG
'REURMHWRMHSUHPDSULURGL
0LVPRGLRXQLYHU]DOQHSULURGHWHVHSRNRUDYDPRQMHQXUHGX
1DWHPHOMXVYDNRJ]DNRQDSULURGHNRMLVHRLWXMHSURPDWUDXPRHVH
]DNOMXLWLGDSRVWRMHMRVWYDULNRMHQLVPRVSR]QDOL
2QRWRRGX]LPDMHGQRPSULURGDGDMHGUXJRP
3ULURGDLQLVWYDULQDQDMMHGQRVWDYQLMLQDLQ
3ULURGDMHEHVNRQDQRGLMHOMHQ%RJ
3ULURGDMHL]MHGQDHQDV%RJRP
3ULURGDMHPDOLP]DGRYROMQD
3ULURGDMHVDYUHQDNDNRELQDPSRND]DODGDMHVOLNDERMDDQHGRVWDWNHNDNR
ELQDPSRND]DODGDMHVDPRVOLND
3ULURGDMHVOLMHSDMHUNDGEL]QDODWRUDGL]DWRELRYMHNELRRNUXHQ
JRULODPDLEDUEDULPD
p'DOMLQDNRMDRNXXPDQMXMHSUHGPHWHSRYHDYDLKPLVOLPD
1HERQDPVHLQLOLMHSLPMHUSRVWRMHUXQHVWYDUL'REURQDPVHLQLGREULP
MHUSRVWRML]OR
ULURGDMHXQDMPDQMLPVWYDULPDQDMYHOLDQVWYHQLMD
3
3ULURGDQLMH%RJMHURQDQHQDODHGREURQHJRVDPRUHSURGXNWLYQR
XVSMHQR'DNOHHWLNHLPRUDOLWHWDWXQHPDDOLMH]DWRYDQRGDOMXGLQH
SRGXSLUDMXVXYUHPHQLUDVL]DPLVHNVL]DP
3ULURGDVHYROLRNUXLWLWDMQDPD
3ULURGDVHDFDSUHGSUD]QLQRP
3ULURGDXGUXXMHMHGQDNH
6YHWRSRGUD]XPLMHYDPRSRGSULURGRPMHYHOLNDVQLPNDWUDWLQLFH
WRSULURGDGDMHQLWNRQHPRHX]HWL
WRSULURGDXVNUDWLQLWNRQHPRHSRYUDWLWLPRGDPHGLFLQD"
7RMHVSR]QDMDRSULURGLVWYDUvPHNRVODERWUDMDWHGXOMHQHJRWYUGRLMDNR
=DNRQLSULURGHPRJXVHRWNULWLVDPRLVSLWLYDQMHPDQHWHRORNLPGRJPDPDL
ILOR]RIVNLPL]UHNDPD
=DNRQLSULURGHVXQHSURPMHQMLYLDOLQHSRVWRMLQLMHGQDOMXGVNDLQVWLWXFLMD
QLWDRSHQLWROMXGVNRWRVHQHELPRJORSURPLMHQLWLSRHYLRGLOLEROMH
UHHQR]DYUDYDMXLNRGVDPRJRYMHND
3ULURGDMHSRJULMHLOD,XLPDWUHEDODGDWLNDSNH
p3ULODJRDYDQMHMHVQDJDVODELK
9ROMD]DSUHLYOMDYDQMHPWLUDQLQMHQDGWLUDQLPD
p(NRORNDMHUD]OLLWRVWLYRWLQMDSRYH]DQDVUD]OLNDPDXSUHKUDQL
3RSLWDQMX]DWLWHRNROLDPQRJHVXYODGHNULPLQDOQHRUJDQL]DFLMH
3URL]YRGLWLSODVWLQXPDWHULMXYLHQLMHXPLMHHDOL]EULQXWLPDWHULMXMH
XPLMHHMHUSODVWLNDQLMHOMHSHQND
pRYMHNELWUHEDRELWLYLHJUDDQLQVYHPLUDQHJRJUDDQLQ=HPOMH
RYMHNQLMHSDVLYQLPRWULWHOMMHGQRJNR]PLNRJUHGD
2NDNRMHOLMHSD%RMD]HPOMDLGRVWRMQDWRJDGDQDQMRMEXGHPRYHVHOL
3ORGRYLSULSDGDMXVYLPDD]HPOMDQLMHQLLMD
6YLVPRPLSXWQLFLQDEURGX=HPOMDWH]DWRQHVPLMHPRGRSXVWLWLQMHJRYR
XQLWHQMH'UXJH1RLQHDUNHQHHELWL
2=%,/-122'8+29,7267,
p%UDQLVHVPLVORP]DKXPRU
%XGLGXKRYLWDOLX]RVMHDMPMHUH+XPRUHVWRPRHSRVOXLWLNDR
VUHGVWYR]DQHVYMHVQRL]UDDYDQMHVHNVXDOQLKLDJUHVLYQLKPLVOL
2=%,/-122'8+29,7267,
p%UDQLVHVPLVORP]DKXPRU
XGLGXKRYLWDOLX]RVMHDMPMHUH+XPRUHVWRPRHSRVOXLWLNDR
%
VUHGVWYR]DQHVYMHVQRL]UDDYDQMHVHNVXDOQLKLDJUHVLYQLKPLVOL
3ULURGDMHXQDMPDQMLPVWYDULPDQDMYHOLDQVWYHQLMD
3ULURGDQLMH%RJMHURQDQHQDODHGREURQHJRVDPRUHSURGXNWLYQR
XVSMHQR'DNOHHWLNHLPRUDOLWHWDWXQHPDDOLMH]DWRYDQRGDOMXGLQH
SRGXSLUDMXVXYUHPHQLUDVL]DPLVHNVL]DP
3ULURGDVHYROLRNUXLWLWDMQDPD
3ULURGDVHDFDSUHGSUD]QLQRP
3ULURGDXGUXXMHMHGQDNH
6YHWRSRGUD]XPLMHYDPRSRGSULURGRPMHYHOLNDVQLPNDWUDWLQLFH
WRSULURGDGDMHQLWNRQHPRHX]HWL
WRSULURGDXVNUDWLQLWNRQHPRHSRYUDWLWLPRGDPHGLFLQD"
7RMHVSR]QDMDRSULURGLVWYDUvPHNRVODERWUDMDWHGXOMHQHJRWYUGRLMDNR
=DNRQLSULURGHPRJXVHRWNULWLVDPRLVSLWLYDQMHPDQHWHRORNLPGRJPDPDL
ILOR]RIVNLPL]UHNDPD
=DNRQLSULURGHVXQHSURPMHQMLYLDOLQHSRVWRMLQLMHGQDOMXGVNDLQVWLWXFLMD
QLWDRSHQLWROMXGVNRWRVHQHELPRJORSURPLMHQLWLSRHYLRGLOLEROMH
UHHQR]DYUDYDMXLNRGVDPRJRYMHND
3ULURGDMHSRJULMHLOD,XLPDWUHEDODGDWLNDSNH
p3ULODJRDYDQMHMHVQDJDVODELK
9ROMD]DSUHLYOMDYDQMHPWLUDQLQMHQDGWLUDQLPD
p(NRORNDMHUD]OLLWRVWLYRWLQMDSRYH]DQDVUD]OLNDPDXSUHKUDQL
3RSLWDQMX]DWLWHRNROLDPQRJHVXYODGHNULPLQDOQHRUJDQL]DFLMH
3URL]YRGLWLSODVWLQXPDWHULMXYLHQLMHXPLMHHDOL]EULQXWLPDWHULMXMH
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XYUHGOMLYDNRPLQRVWOMXGVNRJSURWXUMHMDLH]QXWLNDRELMHGQRSULYLHQMH
NDRRJDYQDL]PLOMRWLQDQHPRQRJXPDLGDHVHQDNUDMXXVYMHWVNRP
ILQDOXXWUHQXWNXYMHQRJVNODGDGHVLWLLSRMDYLWLQHWRWROLNRGUDJRFMHQRWR
HGRWHLVYLPVUFLPDWRHXQLWLWLVYDQHJRGRYDQMDLVNXSLWLVYH]ORLQH
OMXGVNHVYXNUYWRMHRQLSUROLH
-HGDQRGSXWRYDGDVHXSR]QD%RJMHVWGDJDVHSRUHNQH
-HGQRPSRNDMQLNXYLHVHUDGXMXQDQHEHVLPDQHJRGHVHWRULFLSUDYHGQLND
DGERJDQHELELORRQGDELJDWUHEDORL]PLVOLWL
.
%RJMHQDOLNQDYMHWDUWRSUROD]LSRVYXGDJDRVMHDPRDQLJGMHJDQH
YLGLPR
%RJMHVWYRULRRYMHNDMHUMHELRUD]RDUDQPDMPXQRP1DNRQWRJDMH
RGXVWDRRGGDOMQMLKHNVSHULPHQDWD
%RJMHXVUFLPDRQLKNRMLJDWUDH
%RJPLVOLXJHQLMLPDVQLYDXSMHVQLFLPDLVSDYDXRVWDOLPOMXGLPD
%RJQLMHPRJDRELWLQDVYDNRPPMHVWXSDMH]DWRVWYRULRPDMNH
%RJQLMHVWYRULRVPUWQLWLVHUDGXMHSURSDVWLLYLK
%RJQLMHXVLOLQHJRXLVWLQL
%RJSUHGVWDYOMDMHGDQRGPQRJLKSRHWVNLKL]UD]DQDMYLHYULMHGQRVWL
KXPDQL]PDDQHVWYDUQRVWSRVHEL
%RJVHQHNDUWD
%RJ"2QDMYHOLNLOXGLNRMLMRXYLMHNYMHUXMHXOMXGH
%RJDQLWNRQLNDGDQLMHYLGLR
%RJRYLQHSR]QDMXVDPLORVWL
%RJRYLXLYDMXXOMXGVNRPPHVX6YMHHSHHQRERJRYLPDMHQDMPLOLMD
SHHQND
RYMHNHLPRGEDFLXGRRGPDKRGEDFLWLLERJDMHURYMHNQHWUDLWROLNR
ERJDNROLNRXGHVD
RYMHNMHL]PLVOLRERJDMHGLQR]DWRGDVHQHELXELR
RYMHNMHL]PLVOLRERJDDVDGDNOHLSUHGQMLPVWROMHLPD
RYMHNMHXLJULQDMYLHQDOLN%RJX
RYMHN]DSUDYRHOLELWL%RJ
'DQHPD%RJDWUHEDORELJDL]PLVOLWL
,QLWDQHQHVWDMHSULMHQHJRWRGUXJRXPUH,]QLWDQHQDVWDMHQHWRQLNDNDY
ERJWRQHPRHSURPLMHQLWL
-DYMHUXMHPSRSXWGMHWHWDGDHVHSDWQMHL]OLMHLWLLQHVWDWLGDHVYD
XYUHGOMLYDNRPLQRVWOMXGVNRJSURWXUMHMDLH]QXWLNDRELMHGQRSULYLHQMH
NDRRJDYQDL]PLOMRWLQDQHPRQRJXPDLGDHVHQDNUDMXXVYMHWVNRP
ILQDOXXWUHQXWNXYMHQRJVNODGDGHVLWLLSRMDYLWLQHWRWROLNRGUDJRFMHQRWR
HGRWHLVYLPVUFLPDWRHXQLWLWLVYDQHJRGRYDQMDLVNXSLWLVYH]ORLQH
OMXGVNHVYXNUYWRMHRQLSUROLH
-HGDQRGSXWRYDGDVHXSR]QD%RJMHVWGDJDVHSRUHNQH
-HGQRPSRNDMQLNXYLHVHUDGXMXQDQHEHVLPDQHJRGHVHWRULFLSUDYHGQLND
.DGERJDQHELELORRQGDELJDWUHEDORL]PLVOLWL
%RJMHQDOLNQDYMHWDUWRSUROD]LSRVYXGDJDRVMHDPRDQLJGMHJDQH
YLGLPR
%RJMHVWYRULRRYMHNDMHUMHELRUD]RDUDQPDMPXQRP1DNRQWRJDMH
RGXVWDRRGGDOMQMLKHNVSHULPHQDWD
%RJMHXVUFLPDRQLKNRMLJDWUDH
%RJPLVOLXJHQLMLPDVQLYDXSMHVQLFLPDLVSDYDXRVWDOLPOMXGLPD
%RJQLMHPRJDRELWLQDVYDNRPPMHVWXSDMH]DWRVWYRULRPDMNH
%RJQLMHVWYRULRVPUWQLWLVHUDGXMHSURSDVWLLYLK
%RJQLMHXVLOLQHJRXLVWLQL
%RJSUHGVWDYOMDMHGDQRGPQRJLKSRHWVNLKL]UD]DQDMYLHYULMHGQRVWL
KXPDQL]PDDQHVWYDUQRVWSRVHEL
%RJVHQHNDUWD
%RJ"2QDMYHOLNLOXGLNRMLMRXYLMHNYMHUXMHXOMXGH
%RJDQLWNRQLNDGDQLMHYLGLR
%RJRYLQHSR]QDMXVDPLORVWL
%RJRYLXLYDMXXOMXGVNRPPHVX6YMHHSHHQRERJRYLPDMHQDMPLOLMD
SHHQND
RYMHNHLPRGEDFLXGRRGPDKRGEDFLWLLERJDMHURYMHNQHWUDLWROLNR
ERJDNROLNRXGHVD
RYMHNMHL]PLVOLRERJDMHGLQR]DWRGDVHQHELXELR
RYMHNMHL]PLVOLRERJDDVDGDNOHLSUHGQMLPVWROMHLPD
RYMHNMHXLJULQDMYLHQDOLN%RJX
RYMHN]DSUDYRHOLELWL%RJ
'DQHPD%RJDWUHEDORELJDL]PLVOLWL
,QLWDQHQHVWDMHSULMHQHJRWRGUXJRXPUH,]QLWDQHQDVWDMHQHWRQLNDNDY
ERJWRQHPRHSURPLMHQLWL
-DYMHUXMHPSRSXWGMHWHWDGDHVHSDWQMHL]OLMHLWLLQHVWDWLGDHVYD
XYUHGOMLYDNRPLQRVWOMXGVNRJSURWXUMHMDLH]QXWLNDRELMHGQRSULYLHQMH
NDRRJDYQDL]PLOMRWLQDQHPRQRJXPDLGDHVHQDNUDMXXVYMHWVNRP
ILQDOXXWUHQXWNXYMHQRJVNODGDGHVLWLLSRMDYLWLQHWRWROLNRGUDJRFMHQRWR
HGRWHLVYLPVUFLPDWRHXQLWLWLVYDQHJRGRYDQMDLVNXSLWLVYH]ORLQH
OMXGVNHVYXNUYWRMHRQLSUROLH
-HGDQRGSXWRYDGDVHXSR]QD%RJMHVWGDJDVHSRUHNQH
-HGQRPSRNDMQLNXYLHVHUDGXMXQDQHEHVLPDQHJRGHVHWRULFLSUDYHGQLND
DGERJDQHELELORRQGDELJDWUHEDORL]PLVOLWL
.
%RJMHQDOLNQDYMHWDUWRSUROD]LSRVYXGDJDRVMHDPRDQLJGMHJDQH
YLGLPR
%RJMHVWYRULRRYMHNDMHUMHELRUD]RDUDQPDMPXQRP1DNRQWRJDMH
RGXVWDRRGGDOMQMLKHNVSHULPHQDWD
%RJMHXVUFLPDRQLKNRMLJDWUDH
%RJPLVOLXJHQLMLPDVQLYDXSMHVQLFLPDLVSDYDXRVWDOLPOMXGLPD
%RJQLMHPRJDRELWLQDVYDNRPPMHVWXSDMH]DWRVWYRULRPDMNH
%RJQLMHVWYRULRVPUWQLWLVHUDGXMHSURSDVWLLYLK
%RJQLMHXVLOLQHJRXLVWLQL
%RJSUHGVWDYOMDMHGDQRGPQRJLKSRHWVNLKL]UD]DQDMYLHYULMHGQRVWL
KXPDQL]PDDQHVWYDUQRVWSRVHEL
%RJVHQHNDUWD
%RJ"2QDMYHOLNLOXGLNRMLMRXYLMHNYMHUXMHXOMXGH
%RJDQLWNRQLNDGDQLMHYLGLR
%RJRYLQHSR]QDMXVDPLORVWL
%RJRYLXLYDMXXOMXGVNRPPHVX6YMHHSHHQRERJRYLPDMHQDMPLOLMD
SHHQND
RYMHNHLPRGEDFLXGRRGPDKRGEDFLWLLERJDMHURYMHNQHWUDLWROLNR
ERJDNROLNRXGHVD
RYMHNMHL]PLVOLRERJDMHGLQR]DWRGDVHQHELXELR
RYMHNMHL]PLVOLRERJDDVDGDNOHLSUHGQMLPVWROMHLPD
RYMHNMHXLJULQDMYLHQDOLN%RJX
RYMHN]DSUDYRHOLELWL%RJ
'DQHPD%RJDWUHEDORELJDL]PLVOLWL
,QLWDQHQHVWDMHSULMHQHJRWRGUXJRXPUH,]QLWDQHQDVWDMHQHWRQLNDNDY
ERJWRQHPRHSURPLMHQLWL
-DYMHUXMHPSRSXWGMHWHWDGDHVHSDWQMHL]OLMHLWLLQHVWDWLGDHVYD
XYUHGOMLYDNRPLQRVWOMXGVNRJSURWXUMHMDLH]QXWLNDRELMHGQRSULYLHQMH
NDRRJDYQDL]PLOMRWLQDQHPRQRJXPDLGDHVHQDNUDMXXVYMHWVNRP
ILQDOXXWUHQXWNXYMHQRJVNODGDGHVLWLLSRMDYLWLQHWRWROLNRGUDJRFMHQRWR
HGRWHLVYLPVUFLPDWRHXQLWLWLVYDQHJRGRYDQMDLVNXSLWLVYH]ORLQH
OMXGVNHVYXNUYWRMHRQLSUROLH
-HGDQRGSXWRYDGDVHXSR]QD%RJMHVWGDJDVHSRUHNQH
-HGQRPSRNDMQLNXYLHVHUDGXMXQDQHEHVLPDQHJRGHVHWRULFLSUDYHGQLND
.DGERJDQHELELORRQGDELJDWUHEDORL]PLVOLWL
.DGRYMHNVDPRSRPLVOLQDNROLNRMHRYMHNGDYMHULNROLNRMHX]DOXG
XWURLRNRMHNDNYHVQDJHQDWXPDWXLWRYHWLVXHJRGLQD
6DPRXMHGQRPRHPRELWLVLJXUQLDNRHRYMHDQVWYRL]EMHLYH
SURJUDPLUDQRERJNRMLHJDVSDVLWLQHHELWLGHXVH[PDFKLQDRQHRSHW
XVWDWLXGXLRYMHND
6UFHRVMHDERJDDQHUD]XP
6WUDKMHVWYRULRERJRYH
6YDWNRPRUDSURQDLERJDXVDPRPVHEL
6YLERJRYLLYUDJRYLNRMLVXLNDGDELOLVYLVXXQDPD
WRYLH]QDPRRQRPWRERJQLMHWRYLH]QDPRERJX
WR]JUDEHERJRYLQHPRJXYRORYL
7NRGHILQLUD%RJDYHMHDWHLVW
8YLMHNSULURGDVWYDUDL]MHGQRJRSHWGUXJR
9MHUDXERJRYHMHL]PLOMRWLQDPXGUHGUDYQHYMHWLQH
=DQLPOMLYRMHNDNYHVXVYHERJRYHOMXGLL]PLVOLOL
6DPRRYMHNPRHVMHGLQLWRQRERMHLRQRYUDMH
3UDYLERJPRQLERJWRMHERJPLVOL
3R]LWLYQD]QDQRVWPRUDXJODYLWLGDERJRYLPLMHQMDMXSRVWRMELQXSXWXMXL]
UDVHXUDVXL]QDURGDXQDURG1DERJRYLPDVHYUHSODJLMDWL%RJRYLVH
SRVXXMXGDMXQDRWSODWX3RVWRMLVHOLGEDERJRYDLVQMRPXVYH]L
SRQDYOMDQMHNRODLVXVWDYD$SULWRPDFLQLVXXYLMHN]DKYDOQLVYRMLP
XLWHOMLPDWHGRGDQDQMHJGDQDSURYRGHSUDNVXGDLKSUHXXMX
2ERJRYLPDQLWDQH]QDPQLWLGDLKLPDQLWLGDLKQHPD
1RYDPLVDRXELMDVWDUHERJRYH
1LMHGDQRYMHNQHPRHQDLQLWLERJDVHELVOLQD
1H]QDPWRELKXUDGLRVRQLPNRMLMHSUYLL]PLVOLRERJDREMHVLRELKJDQD
SUYXMDVLNX
1HSRVWRMLQLWDWRQHSULSDGDERJX
1HNODQMDWLVHFHUHPRQLMDOQRRILFLMHOQLPERJRYLPD]QDLQHSRWRYDWL
]HPDOMVNHDXWRULWHWHD]HPDOMVNLDXWRULWHWLQLVXVDPRERJRYLL]QDGERJRYD
YLHRGWRJDRQLVXXSUDYOMDMXL]DLVWDNREQRVXGELQRPOMXGVNRPQHNDYUVWD
VDVYLPQDLYQRJPHKDQL]PD]DRSVMHQXSURVWRWH
.DGDQHPDERJDWDGDQHPDQLQDWSULURGQRJVPLVODLYRWD
.DGDQHPDERJDWDGDQHPDQLQDWSULURGQRJVPLVODLYRWD
1HNODQMDWLVHFHUHPRQLMDOQRRILFLMHOQLPERJRYLPD]QDLQHSRWRYDWL
]HPDOMVNHDXWRULWHWHD]HPDOMVNLDXWRULWHWLQLVXVDPRERJRYLL]QDGERJRYD
YLHRGWRJDRQLVXXSUDYOMDMXL]DLVWDNREQRVXGELQRPOMXGVNRPQHNDYUVWD
VDVYLPQDLYQRJPHKDQL]PD]DRSVMHQXSURVWRWH
1HSRVWRMLQLWDWRQHSULSDGDERJX
1H]QDPWRELKXUDGLRVRQLPNRMLMHSUYLL]PLVOLRERJDREMHVLRELKJDQD
SUYXMDVLNX
1LMHGDQRYMHNQHPRHQDLQLWLERJDVHELVOLQD
1RYDPLVDRXELMDVWDUHERJRYH
2ERJRYLPDQLWDQH]QDPQLWLGDLKLPDQLWLGDLKQHPD
3R]LWLYQD]QDQRVWPRUDXJODYLWLGDERJRYLPLMHQMDMXSRVWRMELQXSXWXMXL]
UDVHXUDVXL]QDURGDXQDURG1DERJRYLPDVHYUHSODJLMDWL%RJRYLVH
SRVXXMXGDMXQDRWSODWX3RVWRMLVHOLGEDERJRYDLVQMRPXVYH]L
SRQDYOMDQMHNRODLVXVWDYD$SULWRPDFLQLVXXYLMHN]DKYDOQLVYRMLP
XLWHOMLPDWHGRGDQDQMHJGDQDSURYRGHSUDNVXGDLKSUHXXMX
3UDYLERJPRQLERJWRMHERJPLVOL
6DPRRYMHNPRHVMHGLQLWRQRERMHLRQRYUDMH
6DPRXMHGQRPRHPRELWLVLJXUQLDNRHRYMHDQVWYRL]EMHLYH
SURJUDPLUDQRERJNRMLHJDVSDVLWLQHHELWLGHXVH[PDFKLQDRQHRSHW
XVWDWLXGXLRYMHND
6UFHRVMHDERJDDQHUD]XP
6WUDKMHVWYRULRERJRYH
6YDWNRPRUDSURQDLERJDXVDPRPVHEL
6YLERJRYLLYUDJRYLNRMLVXLNDGDELOLVYLVXXQDPD
WRYLH]QDPRRQRPWRERJQLMHWRYLH]QDPRERJX
WR]JUDEHERJRYLQHPRJXYRORYL
7NRGHILQLUD%RJDYHMHDWHLVW
8YLMHNSULURGDVWYDUDL]MHGQRJRSHWGUXJR
9MHUDXERJRYHMHL]PLOMRWLQDPXGUHGUDYQHYMHWLQH
DQLPOMLYRMHNDNYHVXVYHERJRYHOMXGLL]PLVOLOL
=
.DGRYMHNVDPRSRPLVOLQDNROLNRMHRYMHNGDYMHULNROLNRMHX]DOXG
XWURLRNRMHNDNYHVQDJHQDWXPDWXLWRYHWLVXHJRGLQD
.DGRYMHNVDPRSRPLVOLQDNROLNRMHRYMHNGDYMHULNROLNRMHX]DOXG
XWURLRNRMHNDNYHVQDJHQDWXPDWXLWRYHWLVXHJRGLQD
6DPRXMHGQRPRHPRELWLVLJXUQLDNRHRYMHDQVWYRL]EMHLYH
SURJUDPLUDQRERJNRMLHJDVSDVLWLQHHELWLGHXVH[PDFKLQDRQHRSHW
XVWDWLXGXLRYMHND
6UFHRVMHDERJDDQHUD]XP
6WUDKMHVWYRULRERJRYH
6YDWNRPRUDSURQDLERJDXVDPRPVHEL
6YLERJRYLLYUDJRYLNRMLVXLNDGDELOLVYLVXXQDPD
WRYLH]QDPRRQRPWRERJQLMHWRYLH]QDPRERJX
WR]JUDEHERJRYLQHPRJXYRORYL
7NRGHILQLUD%RJDYHMHDWHLVW
8YLMHNSULURGDVWYDUDL]MHGQRJRSHWGUXJR
9MHUDXERJRYHMHL]PLOMRWLQDPXGUHGUDYQHYMHWLQH
=DQLPOMLYRMHNDNYHVXVYHERJRYHOMXGLL]PLVOLOL
6DPRRYMHNPRHVMHGLQLWRQRERMHLRQRYUDMH
3UDYLERJPRQLERJWRMHERJPLVOL
3R]LWLYQD]QDQRVWPRUDXJODYLWLGDERJRYLPLMHQMDMXSRVWRMELQXSXWXMXL]
UDVHXUDVXL]QDURGDXQDURG1DERJRYLPDVHYUHSODJLMDWL%RJRYLVH
SRVXXMXGDMXQDRWSODWX3RVWRMLVHOLGEDERJRYDLVQMRPXVYH]L
SRQDYOMDQMHNRODLVXVWDYD$SULWRPDFLQLVXXYLMHN]DKYDOQLVYRMLP
XLWHOMLPDWHGRGDQDQMHJGDQDSURYRGHSUDNVXGDLKSUHXXMX
2ERJRYLPDQLWDQH]QDPQLWLGDLKLPDQLWLGDLKQHPD
1RYDPLVDRXELMDVWDUHERJRYH
1LMHGDQRYMHNQHPRHQDLQLWLERJDVHELVOLQD
1H]QDPWRELKXUDGLRVRQLPNRMLMHSUYLL]PLVOLRERJDREMHVLRELKJDQD
SUYXMDVLNX
1HSRVWRMLQLWDWRQHSULSDGDERJX
1HNODQMDWLVHFHUHPRQLMDOQRRILFLMHOQLPERJRYLPD]QDLQHSRWRYDWL
]HPDOMVNHDXWRULWHWHD]HPDOMVNLDXWRULWHWLQLVXVDPRERJRYLL]QDGERJRYD
YLHRGWRJDRQLVXXSUDYOMDMXL]DLVWDNREQRVXGELQRPOMXGVNRPQHNDYUVWD
VDVYLPQDLYQRJPHKDQL]PD]DRSVMHQXSURVWRWH
.DGDQHPDERJDWDGDQHPDQLQDWSULURGQRJVPLVODLYRWD
.DGDQHPDERJDWDGDQHPDQLQDWSULURGQRJVPLVODLYRWD
1HNODQMDWLVHFHUHPRQLMDOQRRILFLMHOQLPERJRYLPD]QDLQHSRWRYDWL
]HPDOMVNHDXWRULWHWHD]HPDOMVNLDXWRULWHWLQLVXVDPRERJRYLL]QDGERJRYD
YLHRGWRJDRQLVXXSUDYOMDMXL]DLVWDNREQRVXGELQRPOMXGVNRPQHNDYUVWD
VDVYLPQDLYQRJPHKDQL]PD]DRSVMHQXSURVWRWH
1HSRVWRMLQLWDWRQHSULSDGDERJX
1H]QDPWRELKXUDGLRVRQLPNRMLMHSUYLL]PLVOLRERJDREMHVLRELKJDQD
SUYXMDVLNX
1LMHGDQRYMHNQHPRHQDLQLWLERJDVHELVOLQD
1RYDPLVDRXELMDVWDUHERJRYH
2ERJRYLPDQLWDQH]QDPQLWLGDLKLPDQLWLGDLKQHPD
3R]LWLYQD]QDQRVWPRUDXJODYLWLGDERJRYLPLMHQMDMXSRVWRMELQXSXWXMXL]
UDVHXUDVXL]QDURGDXQDURG1DERJRYLPDVHYUHSODJLMDWL%RJRYLVH
SRVXXMXGDMXQDRWSODWX3RVWRMLVHOLGEDERJRYDLVQMRPXVYH]L
SRQDYOMDQMHNRODLVXVWDYD$SULWRPDFLQLVXXYLMHN]DKYDOQLVYRMLP
XLWHOMLPDWHGRGDQDQMHJGDQDSURYRGHSUDNVXGDLKSUHXXMX
3UDYLERJPRQLERJWRMHERJPLVOL
6DPRRYMHNPRHVMHGLQLWRQRERMHLRQRYUDMH
6DPRXMHGQRPRHPRELWLVLJXUQLDNRHRYMHDQVWYRL]EMHLYH
SURJUDPLUDQRERJNRMLHJDVSDVLWLQHHELWLGHXVH[PDFKLQDRQHRSHW
XVWDWLXGXLRYMHND
6UFHRVMHDERJDDQHUD]XP
6WUDKMHVWYRULRERJRYH
6YDWNRPRUDSURQDLERJDXVDPRPVHEL
6YLERJRYLLYUDJRYLNRMLVXLNDGDELOLVYLVXXQDPD
WRYLH]QDPRRQRPWRERJQLMHWRYLH]QDPRERJX
WR]JUDEHERJRYLQHPRJXYRORYL
7NRGHILQLUD%RJDYHMHDWHLVW
8YLMHNSULURGDVWYDUDL]MHGQRJRSHWGUXJR
9MHUDXERJRYHMHL]PLOMRWLQDPXGUHGUDYQHYMHWLQH
=DQLPOMLYRMHNDNYHVXVYHERJRYHOMXGLL]PLVOLOL
.DGRYMHNVDPRSRPLVOLQDNROLNRMHRYMHNGDYMHULNROLNRMHX]DOXG
XWURLRNRMHNDNYHVQDJHQDWXPDWXLWRYHWLVXHJRGLQD
=DWRWRQLVXXVYRMHPRVREQRPUD]GREOMXSUHYODGDOLLQIDQWLOQXID]X
YMHURYDQMHXERJD]DYHLQXMHOMXGLYMHUDXRFDNRMLSRPDHGMHWLQMDLOX]LMD
pRYMHNQHWUDLWROLNR%RJDNROLNRXGR
XGRMHQDMPLOLMHGLMHWHYMHUH
XGRPRHELWLVDPRGRVDGDQHSR]QDWDSULURGQDLQMHQLFD1HUDDYMHUX
XGRQHJRYMHUDXGR
1HYMHUXMXXGDRVORQLVHQDQMLK
6MHQHMRXYLMHNQLVXXGD
9HOLNRQHXQLWLYRXGRMHVWOMXGVNDYMHUDXXGR
p-HGLQRVUHGVWYRSURWLYSUD]QRYMHUMDMH]QDQRVW3UD]QRYMHUMHMHXGQDVWYDU
-RQLVDPVUHRRYMHNDNRMLMHYUDWLRVYRMXPMHVHQXSODX
3UD]QRYMHUMHXNRMHPVPRRGUDVOLQHJXELVYRMXPRQDGQDPDDNQLRQGD
NDGDJDSUHSR]QDMHPR8VYDNRPSUD]QRYMHUMXPXGUDFLVOLMHGHEXGDOH
=DSUDYRVHSUD]QRYMHUMHVDPRVOXLSRJUHQLPVUHGVWYRPNDNREL]DGRYROMLOR
LVWLQLWXSRWUHEX
=XUHDJRPLODSULKYDDSRKOHSQRLEH]LVSLWLYDQMDVYHWRJRGLSUD]QRYMHUMXL
LULXHQMH
pRYMHNUDYQRGXQRSUROD]LSRNUDMRWYRUHQRJUDMVNRJYUWDDWXDQSRVWDMH
WHNNDGDMH]DWYRUHQ
5DMVHRELQRWHNRQGDRWNULMHNDRUDMNDGDVPRL]QMHJDRWMHUDQL
p3DNDRMHSRSORHQGREULPQDPMHUDPD
3DNDRMHVYLMHWXNRMHPVHQLNDGDQHSUDWD3DNDRWRVXGUXJL
p2PUDHQHVXPLGXJHSURSRYLMHGL
o8(XURSLMHSRMDYDYUDHYDLYMHURYDQMHXPRQDGQDUDYQLKVLOD]DSRHODX
GREDWRYDQMDVSLOMVNRJPHGYMHGD
p$NRSRVWRMLQDLQGDVHRGORLYDQDRGOXNDGREUDHJDELURNUDFLMDXYLMHN
SURQDL
232/,7,&,
ELURNUDFLMDFHQ]XUDMHGQDNRVWHOLWDGLSORPDFLMDLGROLLLGHRORJLMH
NRDOLFLMDNRORQL]DFLMDNRPXQL]DPNRQIHUHQFLMDNRQYHQFLMHNUDOMHYL
PDUNVL]DPPDWHULMDOL]DPQDFLMDQDFLRQDOL]DPSROLWLNDSROLWLDU
KLMHUDUKLMDSROLFLMDSXULWDQFLVWUDQNDWLWXOHYRMVNDVORERGDURERYL
UDGLNDOQRVWYODGDYODGDYLQDYODVWYRD]ORLQND]QDVPUWQDND]QD
ELURNUDFLMDFHQ]XUDMHGQDNRVWHOLWDGLSORPDFLMDLGROLLLGHRORJLMH
NRDOLFLMDNRORQL]DFLMDNRPXQL]DPNRQIHUHQFLMDNRQYHQFLMHNUDOMHYL
PDUNVL]DPPDWHULMDOL]DPQDFLMDQDFLRQDOL]DPSROLWLNDSROLWLDU
KLMHUDUKLMDSROLFLMDSXULWDQFLVWUDQNDWLWXOHYRMVNDVORERGDURERYL
UDGLNDOQRVWYODGDYODGDYLQDYODVWYRD]ORLQND]QDVPUWQDND]QD
232/,7,&,
p$NRSRVWRMLQDLQGDVHRGORLYDQDRGOXNDGREUDHJDELURNUDFLMDXYLMHN
SURQDL
=DWRWRQLVXXVYRMHPRVREQRPUD]GREOMXSUHYODGDOLLQIDQWLOQXID]X
YMHURYDQMHXERJD]DYHLQXMHOMXGLYMHUDXRFDNRMLSRPDHGMHWLQMDLOX]LMD
pRYMHNQHWUDLWROLNR%RJDNROLNRXGR
XGRMHQDMPLOLMHGLMHWHYMHUH
XGRPRHELWLVDPRGRVDGDQHSR]QDWDSULURGQDLQMHQLFD1HUDDYMHUX
XGRQHJRYMHUDXGR
1HYMHUXMXXGDRVORQLVHQDQMLK
6MHQHMRXYLMHNQLVXXGD
9HOLNRQHXQLWLYRXGRMHVWOMXGVNDYMHUDXXGR
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+LMHUDUKLMDRPRJXDYDGDSODD]DRGUHHQLSRVDRUDVWHXREUQXWRPRPMHUXV
QHXJRGQRXLWHLQRPSRVOD
+LMHUDUKLMDVHLULGRNQHSRMHGHGUDYQXSRWSRUX,QLNRPQLWD
+LMHUDUKLMDYRGVWYDMHSRSXWVHSWLNHMDPHQDMEROMHVHYLGHYHOLNLNRPDGL
LULQDQHVSRVREQRVWLXSUDYQRMHSURSRUFLRQDOQRX]YLHQRVWLXKLMHUDUKLML
3UHNRPMHUQDVSRVREQRVWQHSRHOMQLMDMHRGQHVSRVREQRVWL8KLMHUDUKLMLVH
VYDNLYRDQDVWRMLX]GLLGRVYRMHQHVSRVREQRVWL3RVDRREDYOMDMXRQL
QDPMHWHQLFLNRMLMRQLVXGRVHJOLVYRMXUD]LQXQHVSRVREQRVWL*UDPODQRJ
LPLGDYULMHGLNLOXVWYDUQLKVSRVREQRVWL
+LMHUDUKLMRPGRPLQLUDMXGYLMHYUVWHOMXGHRQLNRMLVKYDDMXLPHQH
XSUDYOMDMXLLOLRQLNRMLXSUDYOMDMXRQLPWRQHVKYDDMX
WRMHYHDKLMHUDUKLMDYHDMHL]EUND
o'DQHPDSROLFLMHRYMHNDQHELLPDRWNRVDVOXDWL
3XULWDQFLLPDMXSUOMDYXPDWX
p
p6WUDQNDMHRUJDQL]LUDQRPLOMHQMH
p7LWXOHVXRGOLNRYDQMH]DRVUHGQMHQHXJRGD]DYHOLNHDSUHGPHWSRUXJH]D
PDOHOMXGH
7LWXOHVXGXERNLMDUFLRNRWYUDYHRYMHN
p6YHGRNQHPDJUDQDWDNRMHHNVSORGLUDMXQDGYODVWLWRP]HPOMRPYRMQLNMH
MDPDF]DVLJXUQRVWMHGQDNRNDRL]DQHVLJXUQRVW
9RMVNDMHPLVWLNDXERMVWYD
7NRHRVQRYDWLGUXWYR]DVX]ELMDQMHVWDULKJHQHUDOD"
pRYMHNQLMHVORERGDQQLXMHGQRPWUHQXWNXVYRJLYRWDLYMHWL]QDLQXQR
RSVWRMDWLWRNRPWRDNDWUDMDQMDNRMHQXQRVOLMHGHMHGQH]DGUXJRKWMHWL
]QDLSULVWDWLLOLQHSULVWDWLGDRVWDQHPRRQRWRMHVPRELWLVORERGDQ]QDL
VOLMHGLWLQXQHSREXGHNRMHQRVLPRXVHELVDPLPD
'DOLVDPRRQDMLQWHOHNWXDODFNRMLNULWLNLPLVOLLNRML]DWRLYLVDQHPLURPL
QHL]YMHVQRXLPDWRRVREQR]DGRYROMVWYRGDVHEHGRLYOMDYDNDRVORERGQR
ELH"
'XKVORERGHLLVWLQHHWRWRVXVWXSRYLGUXWYD
,DNRVORERGDLGHPRNUDFLMDQLVXHNYLYDOHQWQLSRMPRYLLSDNVX
NRPSOHPHQWDUQLEH]VORERGHMHGHPRNUDFLMDGHVSRWL]DPDEH]GHPRNUDFLMH
MHVORERGDREPDQD
,]PHXVORERGHSULMDWHOMDL]GUDYOMDVOLQRVWMHXWRPHWRQMLKRYXSUDYX
YULMHGQRVWVSR]QDMHPRWHNNDGRVWDQHPREH]QMLK
.DGXKYDWLNRULMHQVORERGDMHELOMNDNRMDEU]RUDVWH
/RJLQDJUDQLFDVORERGHVYDNRJRYMHNDMHVORERGDGUXJLK
/MXGLVHUD]OLNXMXSUHPDVYRMLP]DPLVOLPDVUHHLRQRJDRGHJDVHRQD
VDVWRMLSDVHXWRPSRJOHGXQMLKRYDYROMDQHPRHVYHVWLQLSRGNRMH
]DMHGQLNRSUDYLORDWLPHXMHGQRQLSRGNRMLYDQMVNL]DNRQNRMLQHEL
XJUR]LRLQGLYLGXDOQHVORERGH
/MXGVNDSRYLMHVWSRLQMHLQRPSREXQHRYMHNDWRMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YLWNDQMHJRYDXPD
/MXGVNDVHVORERGDVDVWRMLXVSR]QDMLSULURGHLLYRWDXVNODGXVQMRP
/MXGVNDVORERGDSRQDMSULMH]QDLSUHYODVWYLLKNXOWXUQLKPRWLYDQDG
ELRORNLPLHNRQRPVNLPLQHUFLMDPD6ORERGLMHGLMDOHNWLNLSROXQXQRVWL
7RGLMDOHNWLQRMHGLQVWYRQRVLOMXGVNRVWYDUDODWYR
/MXGVNHQHYROMHVXEURMQH1RQDMJRUDRGVYLKMHJXELWDNVORERGH
/MXGVNRPELXMHSRVWLLQHRYLVQRVWDNR]DQMRPLGHXSRUQRLGRYROMQR
GUXJR
6WUDQNDMHRUJDQL]LUDQRPLOMHQMH
p
p7LWXOHVXRGOLNRYDQMH]DRVUHGQMHQHXJRGD]DYHOLNHDSUHGPHWSRUXJH]D
PDOHOMXGH
7LWXOHVXGXERNLMDUFLRNRWYUDYHRYMHN
p6YHGRNQHPDJUDQDWDNRMHHNVSORGLUDMXQDGYODVWLWRP]HPOMRPYRMQLNMH
MDPDF]DVLJXUQRVWMHGQDNRNDRL]DQHVLJXUQRVW
9RMVNDMHPLVWLNDXERMVWYD
7NRHRVQRYDWLGUXWYR]DVX]ELMDQMHVWDULKJHQHUDOD"
pRYMHNQLMHVORERGDQQLXMHGQRPWUHQXWNXVYRJLYRWDLYMHWL]QDLQXQR
RSVWRMDWLWRNRPWRDNDWUDMDQMDNRMHQXQRVOLMHGHMHGQH]DGUXJRKWMHWL
]QDLSULVWDWLLOLQHSULVWDWLGDRVWDQHPRRQRWRMHVPRELWLVORERGDQ]QDL
VOLMHGLWLQXQHSREXGHNRMHQRVLPRXVHELVDPLPD
'DOLVDPRRQDMLQWHOHNWXDODFNRMLNULWLNLPLVOLLNRML]DWRLYLVDQHPLURPL
QHL]YMHVQRXLPDWRRVREQR]DGRYROMVWYRGDVHEHGRLYOMDYDNDRVORERGQR
ELH"
'XKVORERGHLLVWLQHHWRWRVXVWXSRYLGUXWYD
,DNRVORERGDLGHPRNUDFLMDQLVXHNYLYDOHQWQLSRMPRYLLSDNVX
NRPSOHPHQWDUQLEH]VORERGHMHGHPRNUDFLMDGHVSRWL]DPDEH]GHPRNUDFLMH
MHVORERGDREPDQD
,]PHXVORERGHSULMDWHOMDL]GUDYOMDVOLQRVWMHXWRPHWRQMLKRYXSUDYX
YULMHGQRVWVSR]QDMHPRWHNNDGRVWDQHPREH]QMLK
.DGXKYDWLNRULMHQVORERGDMHELOMNDNRMDEU]RUDVWH
/RJLQDJUDQLFDVORERGHVYDNRJRYMHNDMHVORERGDGUXJLK
/MXGLVHUD]OLNXMXSUHPDVYRMLP]DPLVOLPDVUHHLRQRJDRGHJDVHRQD
VDVWRMLSDVHXWRPSRJOHGXQMLKRYDYROMDQHPRHVYHVWLQLSRGNRMH
]DMHGQLNRSUDYLORDWLPHXMHGQRQLSRGNRMLYDQMVNL]DNRQNRMLQHEL
XJUR]LRLQGLYLGXDOQHVORERGH
/MXGVNDSRYLMHVWSRLQMHLQRPSREXQHRYMHNDWRMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YLWNDQMHJRYDXPD
/MXGVNDVHVORERGDVDVWRMLXVSR]QDMLSULURGHLLYRWDXVNODGXVQMRP
/MXGVNDVORERGDSRQDMSULMH]QDLSUHYODVWYLLKNXOWXUQLKPRWLYDQDG
ELRORNLPLHNRQRPVNLPLQHUFLMDPD6ORERGLMHGLMDOHNWLNLSROXQXQRVWL
7RGLMDOHNWLQRMHGLQVWYRQRVLOMXGVNRVWYDUDODWYR
/MXGVNHQHYROMHVXEURMQH1RQDMJRUDRGVYLKMHJXELWDNVORERGH
/MXGVNRPELXMHSRVWLLQHRYLVQRVWDNR]DQMRPLGHXSRUQRLGRYROMQR
GUXJR
p6WUDQNDMHRUJDQL]LUDQRPLOMHQMH
p7LWXOHVXRGOLNRYDQMH]DRVUHGQMHQHXJRGD]DYHOLNHDSUHGPHWSRUXJH]D
PDOHOMXGH
7LWXOHVXGXERNLMDUFLRNRWYUDYHRYMHN
p6YHGRNQHPDJUDQDWDNRMHHNVSORGLUDMXQDGYODVWLWRP]HPOMRPYRMQLNMH
MDPDF]DVLJXUQRVWMHGQDNRNDRL]DQHVLJXUQRVW
9RMVNDMHPLVWLNDXERMVWYD
7NRHRVQRYDWLGUXWYR]DVX]ELMDQMHVWDULKJHQHUDOD"
pRYMHNQLMHVORERGDQQLXMHGQRPWUHQXWNXVYRJLYRWDLYMHWL]QDLQXQR
RSVWRMDWLWRNRPWRDNDWUDMDQMDNRMHQXQRVOLMHGHMHGQH]DGUXJRKWMHWL
]QDLSULVWDWLLOLQHSULVWDWLGDRVWDQHPRRQRWRMHVPRELWLVORERGDQ]QDL
VOLMHGLWLQXQHSREXGHNRMHQRVLPRXVHELVDPLPD
'DOLVDPRRQDMLQWHOHNWXDODFNRMLNULWLNLPLVOLLNRML]DWRLYLVDQHPLURPL
QHL]YMHVQRXLPDWRRVREQR]DGRYROMVWYRGDVHEHGRLYOMDYDNDRVORERGQR
ELH"
'XKVORERGHLLVWLQHHWRWRVXVWXSRYLGUXWYD
,DNRVORERGDLGHPRNUDFLMDQLVXHNYLYDOHQWQLSRMPRYLLSDNVX
NRPSOHPHQWDUQLEH]VORERGHMHGHPRNUDFLMDGHVSRWL]DPDEH]GHPRNUDFLMH
MHVORERGDREPDQD
,]PHXVORERGHSULMDWHOMDL]GUDYOMDVOLQRVWMHXWRPHWRQMLKRYXSUDYX
YULMHGQRVWVSR]QDMHPRWHNNDGRVWDQHPREH]QMLK
.DGXKYDWLNRULMHQVORERGDMHELOMNDNRMDEU]RUDVWH
/RJLQDJUDQLFDVORERGHVYDNRJRYMHNDMHVORERGDGUXJLK
/MXGLVHUD]OLNXMXSUHPDVYRMLP]DPLVOLPDVUHHLRQRJDRGHJDVHRQD
VDVWRMLSDVHXWRPSRJOHGXQMLKRYDYROMDQHPRHVYHVWLQLSRGNRMH
]DMHGQLNRSUDYLORDWLPHXMHGQRQLSRGNRMLYDQMVNL]DNRQNRMLQHEL
XJUR]LRLQGLYLGXDOQHVORERGH
/MXGVNDSRYLMHVWSRLQMHLQRPSREXQHRYMHNDWRMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YLWNDQMHJRYDXPD
/MXGVNDVHVORERGDVDVWRMLXVSR]QDMLSULURGHLLYRWDXVNODGXVQMRP
/MXGVNDVORERGDSRQDMSULMH]QDLSUHYODVWYLLKNXOWXUQLKPRWLYDQDG
ELRORNLPLHNRQRPVNLPLQHUFLMDPD6ORERGLMHGLMDOHNWLNLSROXQXQRVWL
7RGLMDOHNWLQRMHGLQVWYRQRVLOMXGVNRVWYDUDODWYR
/MXGVNHQHYROMHVXEURMQH1RQDMJRUDRGVYLKMHJXELWDNVORERGH
/MXGVNRPELXMHSRVWLLQHRYLVQRVWDNR]DQMRPLGHXSRUQRLGRYROMQR
GUXJR
p6WUDQNDMHRUJDQL]LUDQRPLOMHQMH
p7LWXOHVXRGOLNRYDQMH]DRVUHGQMHQHXJRGD]DYHOLNHDSUHGPHWSRUXJH]D
PDOHOMXGH
7LWXOHVXGXERNLMDUFLRNRWYUDYHRYMHN
p6YHGRNQHPDJUDQDWDNRMHHNVSORGLUDMXQDGYODVWLWRP]HPOMRPYRMQLNMH
MDPDF]DVLJXUQRVWMHGQDNRNDRL]DQHVLJXUQRVW
9RMVNDMHPLVWLNDXERMVWYD
7NRHRVQRYDWLGUXWYR]DVX]ELMDQMHVWDULKJHQHUDOD"
pRYMHNQLMHVORERGDQQLXMHGQRPWUHQXWNXVYRJLYRWDLYMHWL]QDLQXQR
RSVWRMDWLWRNRPWRDNDWUDMDQMDNRMHQXQRVOLMHGHMHGQH]DGUXJRKWMHWL
]QDLSULVWDWLLOLQHSULVWDWLGDRVWDQHPRRQRWRMHVPRELWLVORERGDQ]QDL
VOLMHGLWLQXQHSREXGHNRMHQRVLPRXVHELVDPLPD
'DOLVDPRRQDMLQWHOHNWXDODFNRMLNULWLNLPLVOLLNRML]DWRLYLVDQHPLURPL
QHL]YMHVQRXLPDWRRVREQR]DGRYROMVWYRGDVHEHGRLYOMDYDNDRVORERGQR
ELH"
'XKVORERGHLLVWLQHHWRWRVXVWXSRYLGUXWYD
,DNRVORERGDLGHPRNUDFLMDQLVXHNYLYDOHQWQLSRMPRYLLSDNVX
NRPSOHPHQWDUQLEH]VORERGHMHGHPRNUDFLMDGHVSRWL]DPDEH]GHPRNUDFLMH
MHVORERGDREPDQD
,]PHXVORERGHSULMDWHOMDL]GUDYOMDVOLQRVWMHXWRPHWRQMLKRYXSUDYX
YULMHGQRVWVSR]QDMHPRWHNNDGRVWDQHPREH]QMLK
.DGXKYDWLNRULMHQVORERGDMHELOMNDNRMDEU]RUDVWH
/RJLQDJUDQLFDVORERGHVYDNRJRYMHNDMHVORERGDGUXJLK
/MXGLVHUD]OLNXMXSUHPDVYRMLP]DPLVOLPDVUHHLRQRJDRGHJDVHRQD
VDVWRMLSDVHXWRPSRJOHGXQMLKRYDYROMDQHPRHVYHVWLQLSRGNRMH
]DMHGQLNRSUDYLORDWLPHXMHGQRQLSRGNRMLYDQMVNL]DNRQNRMLQHEL
XJUR]LRLQGLYLGXDOQHVORERGH
/MXGVNDSRYLMHVWSRLQMHLQRPSREXQHRYMHNDWRMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YLWNDQMHJRYDXPD
/MXGVNDVHVORERGDVDVWRMLXVSR]QDMLSULURGHLLYRWDXVNODGXVQMRP
/MXGVNDVORERGDSRQDMSULMH]QDLSUHYODVWYLLKNXOWXUQLKPRWLYDQDG
ELRORNLPLHNRQRPVNLPLQHUFLMDPD6ORERGLMHGLMDOHNWLNLSROXQXQRVWL
7RGLMDOHNWLQRMHGLQVWYRQRVLOMXGVNRVWYDUDODWYR
/MXGVNHQHYROMHVXEURMQH1RQDMJRUDRGVYLKMHJXELWDNVORERGH
/MXGVNRPELXMHSRVWLLQHRYLVQRVWDNR]DQMRPLGHXSRUQRLGRYROMQR
GUXJR
HQLMHQDMRSDVQLMDVORERGDGUDDRGPLUQRJURSVWYD
0
0LVOLORVHGDVPRVORERGQL]DWRWRLPDPRYROMXLPRL]ERUDDOLVHQLMH
REUDWLODSR]RUQRVWQDWRGDVHQDDYROMDNUHHSRGXWMHFDMHPX]URNDNRMLVX
QH]DYLVQLRGQDV
0LVOLWLQDVXWUDWR]QDLSRVWDYLWLVHELFLOMLPDWLVYRMHQDNORQRVWLVYHRYR
SUHWSRVWDYOMDYMHUXXVORERGXDNDNRVHSRQHNDGXYMHULPRGDMHQH
RVMHDPR
0RUDPRELWLVORERGQLQH]DWRWRWUDLPRVORERGXYH]DWRWRMHSURYRGLPR
XGMHOR
1DERJDWVWYXLVLURPDWYXOHL]DMHGQLNRSURNOHWVWYRRERMHLQHRYMHND
URERP
1DMOMHSLVQLRVORERGLVQLYDMXVHXWDPQLFL
1HVPLMHSRVWRMDWLVORERGD]DXQLWDYDQMHVORERGH1H]DYLVQRVWQLMHX
RGELMDQMXRQDMHXL]ERUX
1LMHOLQDVVWLGWRVPRQDVORERGLDQHPLVOLPRQDRQHWRVXXWDPQLFLWR
VPRGDURYLWLDQHSORGQL"
1LNDNDYWHKQLNLQDSUHGDNQHPRH]DPLMHQLWLRYMHNRYXVORERGXMHUELWR
]QDLOR]DPLMHQLWLRYMHND1LWDODNHQHJRXLPHYDQMVNHVORERGHXQLWLWL
XQXWUDQMXVORERGXRYMHND
1LWDSDDNQLQDMPRGHUQLMHRUXMHQLQDMRNUXWQLMDSROLFLMDQLWDOMXGHQHH
PRL]DXVWDYLWLNDGDMHGQRPRGOXHVWHLVYRMXVORERGXLVYRMHOMXGVNR
SUDYR
1LWNRQHPRHVOXLWLGYRMLFLJRVSRGDUDMHUHLOLMHGQRJDPU]LWLDGUXJRJD
OMXELWLLOLHX]MHGQRJDSULVWDMDWLDGUXJRJDSUH]LUDWL1HPRHVOXLWL%RJXL
ERJDWVWYX
1LWNRWNRQLMHVYRMJRVSRGDUQLMHVORERGDQ2GOXXMXDQHVORERGDVORERGD
RGOXLYDQMD2GUHLVHVYRMHVORERGH]QDLRGUHLVHVYRJRYMHWYDOMXGVNLK
SUDYDSDHLVYRMLKGXQRVWL
2QLNRMLSR]QDMXRELDQLYRWVLURPDKDXYLGMHWHGDEH]HNRQRPVNH
VLJXUQRVWLVORERGDQHYULMHGLQLWD
3OHPHQLWGXKVHQH]DGRYROMDYDWLPHWRMHVkPVORERGDQRQPRUDVYHGUXJR
RNRVHEHSDLEHLYRWQRRVORERGLWL
3RORLWL]DYMHWSRVOXQRVWL]QDLRGUHLVHQHRWXLYRJSUDYDRYMHND
VORERGH
3RUDVWVORERGHGRYHRMHGRSURPMHQHNDUDNWHUDVORERGH1DDMHVSRQWDQRVW
]DPLMHQMHQDRNYLURPVYLMHVWLNRMLQDVSULVLOMDYDGDRGEDFLPRVYDNXHPRFLMX
LOLLGHMXNRMDELPRJODRVODELWLQDXRSUH]QRVWSUHPDEH]OLQLP]DKWMHYLPD
NRMLQDQDVQDYDOMXMX
0HQLMHQDMRSDVQLMDVORERGDGUDDRGPLUQRJURSVWYD
0LVOLORVHGDVPRVORERGQL]DWRWRLPDPRYROMXLPRL]ERUDDOLVHQLMH
REUDWLODSR]RUQRVWQDWRGDVHQDDYROMDNUHHSRGXWMHFDMHPX]URNDNRMLVX
QH]DYLVQLRGQDV
0LVOLWLQDVXWUDWR]QDLSRVWDYLWLVHELFLOMLPDWLVYRMHQDNORQRVWLVYHRYR
SUHWSRVWDYOMDYMHUXXVORERGXDNDNRVHSRQHNDGXYMHULPRGDMHQH
RVMHDPR
0RUDPRELWLVORERGQLQH]DWRWRWUDLPRVORERGXYH]DWRWRMHSURYRGLPR
XGMHOR
1DERJDWVWYXLVLURPDWYXOHL]DMHGQLNRSURNOHWVWYRRERMHLQHRYMHND
URERP
1DMOMHSLVQLRVORERGLVQLYDMXVHXWDPQLFL
1HVPLMHSRVWRMDWLVORERGD]DXQLWDYDQMHVORERGH1H]DYLVQRVWQLMHX
RGELMDQMXRQDMHXL]ERUX
1LMHOLQDVVWLGWRVPRQDVORERGLDQHPLVOLPRQDRQHWRVXXWDPQLFLWR
VPRGDURYLWLDQHSORGQL"
1LNDNDYWHKQLNLQDSUHGDNQHPRH]DPLMHQLWLRYMHNRYXVORERGXMHUELWR
]QDLOR]DPLMHQLWLRYMHND1LWDODNHQHJRXLPHYDQMVNHVORERGHXQLWLWL
XQXWUDQMXVORERGXRYMHND
1LWDSDDNQLQDMPRGHUQLMHRUXMHQLQDMRNUXWQLMDSROLFLMDQLWDOMXGHQHH
PRL]DXVWDYLWLNDGDMHGQRPRGOXHVWHLVYRMXVORERGXLVYRMHOMXGVNR
SUDYR
1LWNRQHPRHVOXLWLGYRMLFLJRVSRGDUDMHUHLOLMHGQRJDPU]LWLDGUXJRJD
OMXELWLLOLHX]MHGQRJDSULVWDMDWLDGUXJRJDSUH]LUDWL1HPRHVOXLWL%RJXL
ERJDWVWYX
1LWNRWNRQLMHVYRMJRVSRGDUQLMHVORERGDQ2GOXXMXDQHVORERGDVORERGD
RGOXLYDQMD2GUHLVHVYRMHVORERGH]QDLRGUHLVHVYRJRYMHWYDOMXGVNLK
SUDYDSDHLVYRMLKGXQRVWL
2QLNRMLSR]QDMXRELDQLYRWVLURPDKDXYLGMHWHGDEH]HNRQRPVNH
VLJXUQRVWLVORERGDQHYULMHGLQLWD
3OHPHQLWGXKVHQH]DGRYROMDYDWLPHWRMHVkPVORERGDQRQPRUDVYHGUXJR
RNRVHEHSDLEHLYRWQRRVORERGLWL
3RORLWL]DYMHWSRVOXQRVWL]QDLRGUHLVHQHRWXLYRJSUDYDRYMHND
VORERGH
3RUDVWVORERGHGRYHRMHGRSURPMHQHNDUDNWHUDVORERGH1DDMHVSRQWDQRVW
]DPLMHQMHQDRNYLURPVYLMHVWLNRMLQDVSULVLOMDYDGDRGEDFLPRVYDNXHPRFLMX
LOLLGHMXNRMDELPRJODRVODELWLQDXRSUH]QRVWSUHPDEH]OLQLP]DKWMHYLPD
NRMLQDQDVQDYDOMXMX
HQLMHQDMRSDVQLMDVORERGDGUDDRGPLUQRJURSVWYD
0
0LVOLORVHGDVPRVORERGQL]DWRWRLPDPRYROMXLPRL]ERUDDOLVHQLMH
REUDWLODSR]RUQRVWQDWRGDVHQDDYROMDNUHHSRGXWMHFDMHPX]URNDNRMLVX
QH]DYLVQLRGQDV
0LVOLWLQDVXWUDWR]QDLSRVWDYLWLVHELFLOMLPDWLVYRMHQDNORQRVWLVYHRYR
SUHWSRVWDYOMDYMHUXXVORERGXDNDNRVHSRQHNDGXYMHULPRGDMHQH
RVMHDPR
0RUDPRELWLVORERGQLQH]DWRWRWUDLPRVORERGXYH]DWRWRMHSURYRGLPR
XGMHOR
1DERJDWVWYXLVLURPDWYXOHL]DMHGQLNRSURNOHWVWYRRERMHLQHRYMHND
URERP
1DMOMHSLVQLRVORERGLVQLYDMXVHXWDPQLFL
1HVPLMHSRVWRMDWLVORERGD]DXQLWDYDQMHVORERGH1H]DYLVQRVWQLMHX
RGELMDQMXRQDMHXL]ERUX
1LMHOLQDVVWLGWRVPRQDVORERGLDQHPLVOLPRQDRQHWRVXXWDPQLFLWR
VPRGDURYLWLDQHSORGQL"
1LNDNDYWHKQLNLQDSUHGDNQHPRH]DPLMHQLWLRYMHNRYXVORERGXMHUELWR
]QDLOR]DPLMHQLWLRYMHND1LWDODNHQHJRXLPHYDQMVNHVORERGHXQLWLWL
XQXWUDQMXVORERGXRYMHND
1LWDSDDNQLQDMPRGHUQLMHRUXMHQLQDMRNUXWQLMDSROLFLMDQLWDOMXGHQHH
PRL]DXVWDYLWLNDGDMHGQRPRGOXHVWHLVYRMXVORERGXLVYRMHOMXGVNR
SUDYR
1LWNRQHPRHVOXLWLGYRMLFLJRVSRGDUDMHUHLOLMHGQRJDPU]LWLDGUXJRJD
OMXELWLLOLHX]MHGQRJDSULVWDMDWLDGUXJRJDSUH]LUDWL1HPRHVOXLWL%RJXL
ERJDWVWYX
1LWNRWNRQLMHVYRMJRVSRGDUQLMHVORERGDQ2GOXXMXDQHVORERGDVORERGD
RGOXLYDQMD2GUHLVHVYRMHVORERGH]QDLRGUHLVHVYRJRYMHWYDOMXGVNLK
SUDYDSDHLVYRMLKGXQRVWL
2QLNRMLSR]QDMXRELDQLYRWVLURPDKDXYLGMHWHGDEH]HNRQRPVNH
VLJXUQRVWLVORERGDQHYULMHGLQLWD
3OHPHQLWGXKVHQH]DGRYROMDYDWLPHWRMHVkPVORERGDQRQPRUDVYHGUXJR
RNRVHEHSDLEHLYRWQRRVORERGLWL
3RORLWL]DYMHWSRVOXQRVWL]QDLRGUHLVHQHRWXLYRJSUDYDRYMHND
VORERGH
3RUDVWVORERGHGRYHRMHGRSURPMHQHNDUDNWHUDVORERGH1DDMHVSRQWDQRVW
]DPLMHQMHQDRNYLURPVYLMHVWLNRMLQDVSULVLOMDYDGDRGEDFLPRVYDNXHPRFLMX
LOLLGHMXNRMDELPRJODRVODELWLQDXRSUH]QRVWSUHPDEH]OLQLP]DKWMHYLPD
NRMLQDQDVQDYDOMXMX
0HQLMHQDMRSDVQLMDVORERGDGUDDRGPLUQRJURSVWYD
0LVOLORVHGDVPRVORERGQL]DWRWRLPDPRYROMXLPRL]ERUDDOLVHQLMH
REUDWLODSR]RUQRVWQDWRGDVHQDDYROMDNUHHSRGXWMHFDMHPX]URNDNRMLVX
QH]DYLVQLRGQDV
0LVOLWLQDVXWUDWR]QDLSRVWDYLWLVHELFLOMLPDWLVYRMHQDNORQRVWLVYHRYR
SUHWSRVWDYOMDYMHUXXVORERGXDNDNRVHSRQHNDGXYMHULPRGDMHQH
RVMHDPR
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QMLKRYEURMQLMHVORERGD6ORERGDMHXYLMHNVORERGDRQLKNRMLGUXNLMHPLVOH
6ORERGDVHQHPRHVSXVWLWLGROMXGLOMXGLVHPRUDMXX]GLJQXWLGRQMHWRMH
EODJRVORYNRMLQDMSULMHWUHED]DVOXLWLDRQGDXQMHPXXLYDWL
6ORERGDWLVNDPRUDODELELWLXYMHWRYDQDQDMVWURRP]DEUDQRPDQRQLPQRVWL
6ORERGD]QDLRGJRYRUQRVWVWRJDMHVHYHLQDOMXGLERML
6ORERGDQGXKMHQDGPRDQMHUQHHOLVDPR]DVHEH]DGUDWLULMH
6ORERGDQMHRQDMNRMLHOLRQRWRPRUD
6ORERGQDYROMDQLMHQLWDGUXJRQHJRVSRVREQRVWL]ERUD
6ORERGQLGXKRYLQHHOHSREMHLRGVYLMHWD2QLSRNXDYDMXGDJDSRSUDYH
6ORERGQLGXKRYLQHHOHSREMHLRGVYLMHWD2QLSRNXDYDMXGDJDSRSUDYH
6ORERGQDYROMDQLMHQLWDGUXJRQHJRVSRVREQRVWL]ERUD
6ORERGDQMHRQDMNRMLHOLRQRWRPRUD
6ORERGDQGXKMHQDGPRDQMHUQHHOLVDPR]DVHEH]DGUDWLULMH
6ORERGD]QDLRGJRYRUQRVWVWRJDMHVHYHLQDOMXGLERML
6ORERGDWLVNDPRUDODELELWLXYMHWRYDQDQDMVWURRP]DEUDQRPDQRQLPQRVWL
6ORERGDVHQHPRHVSXVWLWLGROMXGLOMXGLVHPRUDMXX]GLJQXWLGRQMHWRMH
EODJRVORYNRMLQDMSULMHWUHED]DVOXLWLDRQGDXQMHPXXLYDWL
6ORERGDVDPR]DSULVWDOLFHYODGHVDPR]DODQRYHVWUDQNHEH]RE]LUDQD
QMLKRYEURMQLMHVORERGD6ORERGDMHXYLMHNVORERGDRQLKNRMLGUXNLMHPLVOH
6ORERGDQLMHVDPRLGHMDDSVWUDNWQRQDHOR7RMHPR
6ORERGDQLMHGRODQDVYLMHWNDNRELXELOD]GUDYUD]XP
6ORERGDPLVOLNRGQHVORERGQRJUDGDVORERGXSUHWYDUDXSDUDGRNV
6ORERGDMHYUHORXPMHWQRVWL
6ORERGDMHXYLGXQXQRVW
6ORERGDMHVSR]QDWDQXQRVW
6ORERGDMHVDPDELWLYRWD
6ORERGQLVPRWRYLHWRUD]ERULWLMHGMHOXMHPRDVOXJHWRWRYLHQH
GRSXWDPRGDQDPDYODGDMXVWUDVWL
6ORERGDMHUDYQRWHDL]PHXSUDYDLGXQRVWL
6ORERGQLVWHDNRYDPMHVDYMHVWLVWD
6ORERGDMHSUDYRQDOMXGVNLSRQRV
6ORERGXQHPRHPRRWNULYDWLQHJRVWYDUDWL
6ORERGDMHPRJXQRVWLQLWLRQRWRVPLMHELWLSRSUDYX
6ORHQRVWPHXOMXGVNLKRGQRVDLRYMHNRYDQHVLJXUQRVWXVYLMHWXSRVHEQR
]DRWUDYDMXSLWDQMDRGJRYRUQRVWLLVORERGH
6PDWUDPGDMHGDQDVSUYDGXQRVWVYLKNRMLXLYDMXVORERGXJRYRUDGDX]PX
ULMHXLPHPLOLMXQDLPLOLMXQDNRMLYLHQHPRJXJRYRULWLMHULPMHWR
ORERGDMHMHGQRRQDMYUHGQLMLKGREDUDPDWH6ORERGDMHPRJXDVDPRDNR
6
MHRYMHNVSUHPDQQDUL]LNDEH]WRJUL]LNDVORERGHQHPDLYHGHPRNUDFLMH
6ORERGDMHMHGLQRPRJXDXSRGUXMXVYLMHVWL
6ORERGDMHGREURNRMHUDVWHXSRWUHERPDQHVWDMHDNRVHQHNRULVWL
QHRWXLYRSUDYRRGX]HWR,]DPHQHLYRWYLHQHELQLWD]QDLRNDGQHEL
ELRQHSRNROHEOMLYRXYMHUHQGDHYMHQDSUDYHGQRVWXVOLDWLQMLKRYX
RSWXXMXXXWQMX
8VORERGQRMGUDYLVYDNRPHMHGRSXWHQRPLVOLWLWRKRHLJRYRULWLWRKRH
8VSRVWDYOMDQMHFDUVWYDVORERGHVPLVDRMHOMXGVNHSRYLMHVWLNRMLMHSULVXWDQ
YHQDQMHQXSRHWNX
9MHUXMHPGDMHJODYQLRYMHNRY]DGDWDNSRYHDYDWLJUDQLFHVORERGHMDDWL
XYMHWHNRMLVOXHRYMHNXWRMH]DGDWDNXVPLVOXUD]YLMDQMDVYLKSR]LWLYQLK
WHKQRORJLMD
9MHUXMHPXVORERGXXRYMHNRYRSUDYRGDEXGHVYRM6ORERGDMHYLHRG
QHSRVWDMDQMDXJQMHWDYDQMD2QDMHVORERGD=$VORERGD]DSRVWDMDQMH
QH]DYLVQLKVORERGD]DELWLPQRJRDQHLPDWLPQRJRLOLXSRWUHEOMDYDWLVWYDUL
LOMXGH
6PLVDRMHOMXGVNHSRYLMHVWLXVSRVWDYOMDQMHFDUVWYDVORERGHKXPDQXPGD
RYMHNEXGHRYMHNRYMHNX
6PLVDRUD]YRMDLQDSUHWNDSUHGVWDYOMDVWDOQRSRPLFDQMHJUDQLFDQXQRJL
LUHQMHSURVWRUDVORERGH
6YDNLMHRYMHNURHQVORERGDQDSRVYXGDMHXRNRYLPD
SRYLMHVWLOMXGVNRJURGDVWDODQMHVXNREVORERGHLVLJXUQRVWL/MXGLVXHVWR
8
VSUHPQLUWYRYDWLVORERGXLOLQHNHVORERGH]DVLJXUQRVWLOLYLHVLJXUQRVWLX
WRMVHSRWUHELGXERNRXNRULMHQLODWRWDOLWDUQDQDSDVW
6YDWNRLPDSUDYRQDLYRWVORERGXLRVREQXVLJXUQRVWLQLWNRQHVPLMHELWL
SRGYUJQXWPXHQMXRNUXWQRPQHOMXGVNRPLOLSRQLDYDMXHPSRVWXSNXVYD
OMXGVNDELDUDDMXVHVORERGQDLMHGQDNDXGRVWRMDQVWYXLSUDYLPD9DOMDVH
SULVMHWLWL8JRGLQLREDYOMHQRMHXFLMHORPVYLMHWXVPDNQXHRG
WRJDX1DURGQRMUHSXEOLFL.LQL$VYHVHWRGRJDDQDSUDJX
GYDGHVHWLSUYRJVWROMHD
ROLNRMHOLMHSLKULMHLUHHQRRVORERGLDOLQLWDQDVYLMHWXRYMHNDQHLQL
7
WDNRQHVORERGQLPNDRVLURPDWYR7RWDOQLMHRYMHNVORERGDQSRMHGLQDFX
VORERGQRM]DMHGQLFLJUDQLFDXEHVNRQDQRP
6YLMHWQLNDGDQLMHLPDRGREURGHILQLUDQXULMHVORERGD
WRMHVORERGD"-HOLVORERGDRGVXWQRVWSUHSUHNDLOLVSR]QDMDQXQRVWLLOL
PRJXQRVWL]ERUDLOLVDPRRGUHHQMHRGUHHQMHVYRMHSULURGHLSRYLMHVWLLOL"
0RHOLLXQHVORERGQXGUXWYXRYMHNELWLVORERGDQLREUDWQR",PDOL
VORERGHEH]RGJRYRUQRVWL
7NRVORERGXQHPDXNUYLWNRQHRVMHDWRMHVORERGDWDMMHQLNDGDQHH
VWHL
YLMHWQLNDGDQLMHLPDRGREURGHILQLUDQXULMHVORERGD
6
WRMHVORERGD"-HOLVORERGDRGVXWQRVWSUHSUHNDLOLVSR]QDMDQXQRVWLLOL
PRJXQRVWL]ERUDLOLVDPRRGUHHQMHRGUHHQMHVYRMHSULURGHLSRYLMHVWLLOL"
0RHOLLXQHVORERGQXGUXWYXRYMHNELWLVORERGDQLREUDWQR",PDOL
VORERGHEH]RGJRYRUQRVWL
7NRVORERGXQHPDXNUYLWNRQHRVMHDWRMHVORERGDWDMMHQLNDGDQHH
VWHL
7ROLNRMHOLMHSLKULMHLUHHQRRVORERGLDOLQLWDQDVYLMHWXRYMHNDQHLQL
WDNRQHVORERGQLPNDRVLURPDWYR7RWDOQLMHRYMHNVORERGDQSRMHGLQDFX
VORERGQRM]DMHGQLFLJUDQLFDXEHVNRQDQRP
6YDWNRLPDSUDYRQDLYRWVORERGXLRVREQXVLJXUQRVWLQLWNRQHVPLMHELWL
SRGYUJQXWPXHQMXRNUXWQRPQHOMXGVNRPLOLSRQLDYDMXHPSRVWXSNXVYD
OMXGVNDELDUDDMXVHVORERGQDLMHGQDNDXGRVWRMDQVWYXLSUDYLPD9DOMDVH
SULVMHWLWL8JRGLQLREDYOMHQRMHXFLMHORPVYLMHWXVPDNQXHRG
WRJDX1DURGQRMUHSXEOLFL.LQL$VYHVHWRGRJDDQDSUDJX
GYDGHVHWLSUYRJVWROMHD
8SRYLMHVWLOMXGVNRJURGDVWDODQMHVXNREVORERGHLVLJXUQRVWL/MXGLVXHVWR
VSUHPQLUWYRYDWLVORERGXLOLQHNHVORERGH]DVLJXUQRVWLOLYLHVLJXUQRVWLX
WRMVHSRWUHELGXERNRXNRULMHQLODWRWDOLWDUQDQDSDVW
6PLVDRMHOMXGVNHSRYLMHVWLXVSRVWDYOMDQMHFDUVWYDVORERGHKXPDQXPGD
RYMHNEXGHRYMHNRYMHNX
6PLVDRUD]YRMDLQDSUHWNDSUHGVWDYOMDVWDOQRSRPLFDQMHJUDQLFDQXQRJL
LUHQMHSURVWRUDVORERGH
6YDNLMHRYMHNURHQVORERGDQDSRVYXGDMHXRNRYLPD
8VORERGQRMGUDYLVYDNRPHMHGRSXWHQRPLVOLWLWRKRHLJRYRULWLWRKRH
8VSRVWDYOMDQMHFDUVWYDVORERGHVPLVDRMHOMXGVNHSRYLMHVWLNRMLMHSULVXWDQ
YHQDQMHQXSRHWNX
9MHUXMHPGDMHJODYQLRYMHNRY]DGDWDNSRYHDYDWLJUDQLFHVORERGHMDDWL
XYMHWHNRMLVOXHRYMHNXWRMH]DGDWDNXVPLVOXUD]YLMDQMDVYLKSR]LWLYQLK
WHKQRORJLMD
9MHUXMHPXVORERGXXRYMHNRYRSUDYRGDEXGHVYRM6ORERGDMHYLHRG
QHSRVWDMDQMDXJQMHWDYDQMD2QDMHVORERGD=$VORERGD]DSRVWDMDQMH
QH]DYLVQLKVORERGD]DELWLPQRJRDQHLPDWLPQRJRLOLXSRWUHEOMDYDWLVWYDUL
LOMXGH
QHRWXLYRSUDYRRGX]HWR,]DPHQHLYRWYLHQHELQLWD]QDLRNDGQHEL
ELRQHSRNROHEOMLYRXYMHUHQGDHYMHQDSUDYHGQRVWXVOLDWLQMLKRYX
RSWXXMXXXWQMX
QHRWXLYRSUDYRRGX]HWR,]DPHQHLYRWYLHQHELQLWD]QDLRNDGQHEL
ELRQHSRNROHEOMLYRXYMHUHQGDHYMHQDSUDYHGQRVWXVOLDWLQMLKRYX
RSWXXMXXXWQMX
8VORERGQRMGUDYLVYDNRPHMHGRSXWHQRPLVOLWLWRKRHLJRYRULWLWRKRH
8VSRVWDYOMDQMHFDUVWYDVORERGHVPLVDRMHOMXGVNHSRYLMHVWLNRMLMHSULVXWDQ
YHQDQMHQXSRHWNX
9MHUXMHPGDMHJODYQLRYMHNRY]DGDWDNSRYHDYDWLJUDQLFHVORERGHMDDWL
XYMHWHNRMLVOXHRYMHNXWRMH]DGDWDNXVPLVOXUD]YLMDQMDVYLKSR]LWLYQLK
WHKQRORJLMD
9MHUXMHPXVORERGXXRYMHNRYRSUDYRGDEXGHVYRM6ORERGDMHYLHRG
QHSRVWDMDQMDXJQMHWDYDQMD2QDMHVORERGD=$VORERGD]DSRVWDMDQMH
QH]DYLVQLKVORERGD]DELWLPQRJRDQHLPDWLPQRJRLOLXSRWUHEOMDYDWLVWYDUL
LOMXGH
6PLVDRMHOMXGVNHSRYLMHVWLXVSRVWDYOMDQMHFDUVWYDVORERGHKXPDQXPGD
RYMHNEXGHRYMHNRYMHNX
6PLVDRUD]YRMDLQDSUHWNDSUHGVWDYOMDVWDOQRSRPLFDQMHJUDQLFDQXQRJL
LUHQMHSURVWRUDVORERGH
6YDNLMHRYMHNURHQVORERGDQDSRVYXGDMHXRNRYLPD
SRYLMHVWLOMXGVNRJURGDVWDODQMHVXNREVORERGHLVLJXUQRVWL/MXGLVXHVWR
8
VSUHPQLUWYRYDWLVORERGXLOLQHNHVORERGH]DVLJXUQRVWLOLYLHVLJXUQRVWLX
WRMVHSRWUHELGXERNRXNRULMHQLODWRWDOLWDUQDQDSDVW
6YDWNRLPDSUDYRQDLYRWVORERGXLRVREQXVLJXUQRVWLQLWNRQHVPLMHELWL
SRGYUJQXWPXHQMXRNUXWQRPQHOMXGVNRPLOLSRQLDYDMXHPSRVWXSNXVYD
OMXGVNDELDUDDMXVHVORERGQDLMHGQDNDXGRVWRMDQVWYXLSUDYLPD9DOMDVH
SULVMHWLWL8JRGLQLREDYOMHQRMHXFLMHORPVYLMHWXVPDNQXHRG
WRJDX1DURGQRMUHSXEOLFL.LQL$VYHVHWRGRJDDQDSUDJX
GYDGHVHWLSUYRJVWROMHD
ROLNRMHOLMHSLKULMHLUHHQRRVORERGLDOLQLWDQDVYLMHWXRYMHNDQHLQL
7
WDNRQHVORERGQLPNDRVLURPDWYR7RWDOQLMHRYMHNVORERGDQSRMHGLQDFX
VORERGQRM]DMHGQLFLJUDQLFDXEHVNRQDQRP
6YLMHWQLNDGDQLMHLPDRGREURGHILQLUDQXULMHVORERGD
WRMHVORERGD"-HOLVORERGDRGVXWQRVWSUHSUHNDLOLVSR]QDMDQXQRVWLLOL
PRJXQRVWL]ERUDLOLVDPRRGUHHQMHRGUHHQMHVYRMHSULURGHLSRYLMHVWLLOL"
0RHOLLXQHVORERGQXGUXWYXRYMHNELWLVORERGDQLREUDWQR",PDOL
VORERGHEH]RGJRYRUQRVWL
7NRVORERGXQHPDXNUYLWNRQHRVMHDWRMHVORERGDWDMMHQLNDGDQHH
VWHL
YLMHWQLNDGDQLMHLPDRGREURGHILQLUDQXULMHVORERGD
6
WRMHVORERGD"-HOLVORERGDRGVXWQRVWSUHSUHNDLOLVSR]QDMDQXQRVWLLOL
PRJXQRVWL]ERUDLOLVDPRRGUHHQMHRGUHHQMHVYRMHSULURGHLSRYLMHVWLLOL"
0RHOLLXQHVORERGQXGUXWYXRYMHNELWLVORERGDQLREUDWQR",PDOL
VORERGHEH]RGJRYRUQRVWL
7NRVORERGXQHPDXNUYLWNRQHRVMHDWRMHVORERGDWDMMHQLNDGDQHH
VWHL
7ROLNRMHOLMHSLKULMHLUHHQRRVORERGLDOLQLWDQDVYLMHWXRYMHNDQHLQL
WDNRQHVORERGQLPNDRVLURPDWYR7RWDOQLMHRYMHNVORERGDQSRMHGLQDFX
VORERGQRM]DMHGQLFLJUDQLFDXEHVNRQDQRP
6YDWNRLPDSUDYRQDLYRWVORERGXLRVREQXVLJXUQRVWLQLWNRQHVPLMHELWL
SRGYUJQXWPXHQMXRNUXWQRPQHOMXGVNRPLOLSRQLDYDMXHPSRVWXSNXVYD
OMXGVNDELDUDDMXVHVORERGQDLMHGQDNDXGRVWRMDQVWYXLSUDYLPD9DOMDVH
SULVMHWLWL8JRGLQLREDYOMHQRMHXFLMHORPVYLMHWXVPDNQXHRG
WRJDX1DURGQRMUHSXEOLFL.LQL$VYHVHWRGRJDDQDSUDJX
GYDGHVHWLSUYRJVWROMHD
8SRYLMHVWLOMXGVNRJURGDVWDODQMHVXNREVORERGHLVLJXUQRVWL/MXGLVXHVWR
VSUHPQLUWYRYDWLVORERGXLOLQHNHVORERGH]DVLJXUQRVWLOLYLHVLJXUQRVWLX
WRMVHSRWUHELGXERNRXNRULMHQLODWRWDOLWDUQDQDSDVW
6PLVDRMHOMXGVNHSRYLMHVWLXVSRVWDYOMDQMHFDUVWYDVORERGHKXPDQXPGD
RYMHNEXGHRYMHNRYMHNX
6PLVDRUD]YRMDLQDSUHWNDSUHGVWDYOMDVWDOQRSRPLFDQMHJUDQLFDQXQRJL
LUHQMHSURVWRUDVORERGH
6YDNLMHRYMHNURHQVORERGDQDSRVYXGDMHXRNRYLPD
8VORERGQRMGUDYLVYDNRPHMHGRSXWHQRPLVOLWLWRKRHLJRYRULWLWRKRH
8VSRVWDYOMDQMHFDUVWYDVORERGHVPLVDRMHOMXGVNHSRYLMHVWLNRMLMHSULVXWDQ
YHQDQMHQXSRHWNX
9MHUXMHPGDMHJODYQLRYMHNRY]DGDWDNSRYHDYDWLJUDQLFHVORERGHMDDWL
XYMHWHNRMLVOXHRYMHNXWRMH]DGDWDNXVPLVOXUD]YLMDQMDVYLKSR]LWLYQLK
WHKQRORJLMD
9MHUXMHPXVORERGXXRYMHNRYRSUDYRGDEXGHVYRM6ORERGDMHYLHRG
QHSRVWDMDQMDXJQMHWDYDQMD2QDMHVORERGD=$VORERGD]DSRVWDMDQMH
QH]DYLVQLKVORERGD]DELWLPQRJRDQHLPDWLPQRJRLOLXSRWUHEOMDYDWLVWYDUL
LOMXGH
QHRWXLYRSUDYRRGX]HWR,]DPHQHLYRWYLHQHELQLWD]QDLRNDGQHEL
ELRQHSRNROHEOMLYRXYMHUHQGDHYMHQDSUDYHGQRVWXVOLDWLQMLKRYX
RSWXXMXXXWQMX
DORHVUFHVORERGDQHPD]QDHQMD
=
=DEUDQMLYDWLELXGDVORERGQRPLVOLLVORERGQRVHL]UDDYDLVWRMHWRLYH]DWL
PXRLDWUDLWLRGQMHJDGD]QDNXGDLGHLWRUDGL
=DUMHSURORVWQXQLMDRGEXGXQRVWL"1XQRVWLVNOMXXMHVORERGX
3UL]QDMHPVORERGDQVDP
p3URGDMDGMHFHMHSUYLSORGRLQVNRJSUDYDLPRQRJDPLMH
5RERYHVXQHNDGDQD]LYDOLOMXGVNRPVWRNRPLJDMLOLVXLK]DUDVSORGNDRL
VDPXVWRNX
5RERYLVHEH]YRHQHPRJXSREXQLWLDOLMHURSVWYRORDNROD]DYRGVWYR
5RSVWYRQLMHSUDYQRQHJRGXKRYQRVWDQMH
6ORERGQLL]ERUJRVSRGDUDQHHXNLQXWLJRVSRGDUHLOLURERYH
6UHWQLURERYLVXQDMHLQHSULMDWHOMLVORERGH
8SUDYRRQRWRVPRQDMYLHSULHOMNLYDOLLQLQDVQDNRQFXURERYLPD
o%LWLUDGLNDO]QDLVWYDUXKYDWLWL]DNRULMHQ
p%LWYODGDYLQHMHVWXXPLMHXGDVHEXGHSRWHQ
%URMOMXGLNRMHYRGLQHVSRVREDQ9RDLPDWHQGHQFLMXSRUDVWDEH]RE]LUDQD
NROLLQXUDGDNRMLWUHEDL]YULWL
*GMHMHYODGDYLQDWDPRMHLQHXJRGD.DGDELVYLKWMHOLELWLSUYDYLROLQD
QLNDGDQHELVPRXVSMHOLVDVWDYLWLRUNHVWDU
.DNRELQHNLPRJOLYODGDWLGXJRYUHPHQDLEH]XYMHWQRPRUDLKVHYRGLWL
ODJDQRPUXNRPLQDVWRMDWLGDWRPDQMHRVMHWHVYRMXRYLVQRVW
.RMDMHYODGDQDMEROMD"2QDNRMDQDVXLGDYODGDPRVDPLVRERP
0HXRGOLNDPDNRMLPDYODGDULVWMHXQDNORQRVWQDURGDQDSUYRPVXPMHVWX
SULPMHULQHVHELQRVWLLSUDYGH
0LVOLYODGDMXHNODVHXVYDNRMVXHSRKLYODGDMXHPLVOL
0RUDGDMHYHOLNXLWDNELWLQDYODVWLNDGMHVHWROLNROMXGLHOLGRHNDWL
1DG]LUDWLWUHEDYODGDMXHDQHRQHNRMLPDVHYODGD
1HSURSDGDPRMHUQHPDPRYODGHQHJRMHUQHPDPRRSR]LFLMH
1HSRELWQRMHSUDYLORYODGDUDNRMLLVDPQLMHPXGDUQHPRJXHMHVDYMHWRYDWL
1LMHGDQRYMHNQLMHGRYROMQRGREDUGDYODGDGUXJLPRYMHNRPEH]QMHJRYRJ
SULVWDQND
2XYDQMHSRVWRMHHJVWDQMDLGREURXSUDYOMDQMHSRVWDMXQHL]EMHQR
SURWXULMHLYL
2QDMNRMLYODGDXYLMHNPRUDSD]LWLQD]DMHGQLNRGREURYLHQHJRQDVYRMH
=DORHVUFHVORERGDQHPD]QDHQMD
=DEUDQMLYDWLELXGDVORERGQRPLVOLLVORERGQRVHL]UDDYDLVWRMHWRLYH]DWL
PXRLDWUDLWLRGQMHJDGD]QDNXGDLGHLWRUDGL
=DUMHSURORVWQXQLMDRGEXGXQRVWL"1XQRVWLVNOMXXMHVORERGX
3UL]QDMHPVORERGDQVDP
p3URGDMDGMHFHMHSUYLSORGRLQVNRJSUDYDLPRQRJDPLMH
5RERYHVXQHNDGDQD]LYDOLOMXGVNRPVWRNRPLJDMLOLVXLK]DUDVSORGNDRL
VDPXVWRNX
5RERYLVHEH]YRHQHPRJXSREXQLWLDOLMHURSVWYRORDNROD]DYRGVWYR
5RSVWYRQLMHSUDYQRQHJRGXKRYQRVWDQMH
6ORERGQLL]ERUJRVSRGDUDQHHXNLQXWLJRVSRGDUHLOLURERYH
6UHWQLURERYLVXQDMHLQHSULMDWHOMLVORERGH
8SUDYRRQRWRVPRQDMYLHSULHOMNLYDOLLQLQDVQDNRQFXURERYLPD
o%LWLUDGLNDO]QDLVWYDUXKYDWLWL]DNRULMHQ
p%LWYODGDYLQHMHVWXXPLMHXGDVHEXGHSRWHQ
%URMOMXGLNRMHYRGLQHVSRVREDQ9RDLPDWHQGHQFLMXSRUDVWDEH]RE]LUDQD
NROLLQXUDGDNRMLWUHEDL]YULWL
*GMHMHYODGDYLQDWDPRMHLQHXJRGD.DGDELVYLKWMHOLELWLSUYDYLROLQD
QLNDGDQHELVPRXVSMHOLVDVWDYLWLRUNHVWDU
.DNRELQHNLPRJOLYODGDWLGXJRYUHPHQDLEH]XYMHWQRPRUDLKVHYRGLWL
ODJDQRPUXNRPLQDVWRMDWLGDWRPDQMHRVMHWHVYRMXRYLVQRVW
.RMDMHYODGDQDMEROMD"2QDNRMDQDVXLGDYODGDPRVDPLVRERP
0HXRGOLNDPDNRMLPDYODGDULVWMHXQDNORQRVWQDURGDQDSUYRPVXPMHVWX
SULPMHULQHVHELQRVWLLSUDYGH
0LVOLYODGDMXHNODVHXVYDNRMVXHSRKLYODGDMXHPLVOL
0RUDGDMHYHOLNXLWDNELWLQDYODVWLNDGMHVHWROLNROMXGLHOLGRHNDWL
1DG]LUDWLWUHEDYODGDMXHDQHRQHNRMLPDVHYODGD
1HSURSDGDPRMHUQHPDPRYODGHQHJRMHUQHPDPRRSR]LFLMH
1HSRELWQRMHSUDYLORYODGDUDNRMLLVDPQLMHPXGDUQHPRJXHMHVDYMHWRYDWL
1LMHGDQRYMHNQLMHGRYROMQRGREDUGDYODGDGUXJLPRYMHNRPEH]QMHJRYRJ
SULVWDQND
2XYDQMHSRVWRMHHJVWDQMDLGREURXSUDYOMDQMHSRVWDMXQHL]EMHQR
SURWXULMHLYL
2QDMNRMLYODGDXYLMHNPRUDSD]LWLQD]DMHGQLNRGREURYLHQHJRQDVYRMH
DORHVUFHVORERGDQHPD]QDHQMD
=
=DEUDQMLYDWLELXGDVORERGQRPLVOLLVORERGQRVHL]UDDYDLVWRMHWRLYH]DWL
PXRLDWUDLWLRGQMHJDGD]QDNXGDLGHLWRUDGL
=DUMHSURORVWQXQLMDRGEXGXQRVWL"1XQRVWLVNOMXXMHVORERGX
3UL]QDMHPVORERGDQVDP
p3URGDMDGMHFHMHSUYLSORGRLQVNRJSUDYDLPRQRJDPLMH
5RERYHVXQHNDGDQD]LYDOLOMXGVNRPVWRNRPLJDMLOLVXLK]DUDVSORGNDRL
VDPXVWRNX
5RERYLVHEH]YRHQHPRJXSREXQLWLDOLMHURSVWYRORDNROD]DYRGVWYR
5RSVWYRQLMHSUDYQRQHJRGXKRYQRVWDQMH
6ORERGQLL]ERUJRVSRGDUDQHHXNLQXWLJRVSRGDUHLOLURERYH
6UHWQLURERYLVXQDMHLQHSULMDWHOMLVORERGH
8SUDYRRQRWRVPRQDMYLHSULHOMNLYDOLLQLQDVQDNRQFXURERYLPD
o%LWLUDGLNDO]QDLVWYDUXKYDWLWL]DNRULMHQ
p%LWYODGDYLQHMHVWXXPLMHXGDVHEXGHSRWHQ
%URMOMXGLNRMHYRGLQHVSRVREDQ9RDLPDWHQGHQFLMXSRUDVWDEH]RE]LUDQD
NROLLQXUDGDNRMLWUHEDL]YULWL
*GMHMHYODGDYLQDWDPRMHLQHXJRGD.DGDELVYLKWMHOLELWLSUYDYLROLQD
QLNDGDQHELVPRXVSMHOLVDVWDYLWLRUNHVWDU
.DNRELQHNLPRJOLYODGDWLGXJRYUHPHQDLEH]XYMHWQRPRUDLKVHYRGLWL
ODJDQRPUXNRPLQDVWRMDWLGDWRPDQMHRVMHWHVYRMXRYLVQRVW
.RMDMHYODGDQDMEROMD"2QDNRMDQDVXLGDYODGDPRVDPLVRERP
0HXRGOLNDPDNRMLPDYODGDULVWMHXQDNORQRVWQDURGDQDSUYRPVXPMHVWX
SULPMHULQHVHELQRVWLLSUDYGH
0LVOLYODGDMXHNODVHXVYDNRMVXHSRKLYODGDMXHPLVOL
0RUDGDMHYHOLNXLWDNELWLQDYODVWLNDGMHVHWROLNROMXGLHOLGRHNDWL
1DG]LUDWLWUHEDYODGDMXHDQHRQHNRMLPDVHYODGD
1HSURSDGDPRMHUQHPDPRYODGHQHJRMHUQHPDPRRSR]LFLMH
1HSRELWQRMHSUDYLORYODGDUDNRMLLVDPQLMHPXGDUQHPRJXHMHVDYMHWRYDWL
1LMHGDQRYMHNQLMHGRYROMQRGREDUGDYODGDGUXJLPRYMHNRPEH]QMHJRYRJ
SULVWDQND
2XYDQMHSRVWRMHHJVWDQMDLGREURXSUDYOMDQMHSRVWDMXQHL]EMHQR
SURWXULMHLYL
2QDMNRMLYODGDXYLMHNPRUDSD]LWLQD]DMHGQLNRGREURYLHQHJRQDVYRMH
=DORHVUFHVORERGDQHPD]QDHQMD
=DEUDQMLYDWLELXGDVORERGQRPLVOLLVORERGQRVHL]UDDYDLVWRMHWRLYH]DWL
PXRLDWUDLWLRGQMHJDGD]QDNXGDLGHLWRUDGL
=DUMHSURORVWQXQLMDRGEXGXQRVWL"1XQRVWLVNOMXXMHVORERGX
3UL]QDMHPVORERGDQVDP
p3URGDMDGMHFHMHSUYLSORGRLQVNRJSUDYDLPRQRJDPLMH
5RERYHVXQHNDGDQD]LYDOLOMXGVNRPVWRNRPLJDMLOLVXLK]DUDVSORGNDRL
VDPXVWRNX
5RERYLVHEH]YRHQHPRJXSREXQLWLDOLMHURSVWYRORDNROD]DYRGVWYR
5RSVWYRQLMHSUDYQRQHJRGXKRYQRVWDQMH
6ORERGQLL]ERUJRVSRGDUDQHHXNLQXWLJRVSRGDUHLOLURERYH
6UHWQLURERYLVXQDMHLQHSULMDWHOMLVORERGH
8SUDYRRQRWRVPRQDMYLHSULHOMNLYDOLLQLQDVQDNRQFXURERYLPD
o%LWLUDGLNDO]QDLVWYDUXKYDWLWL]DNRULMHQ
p%LWYODGDYLQHMHVWXXPLMHXGDVHEXGHSRWHQ
%URMOMXGLNRMHYRGLQHVSRVREDQ9RDLPDWHQGHQFLMXSRUDVWDEH]RE]LUDQD
NROLLQXUDGDNRMLWUHEDL]YULWL
*GMHMHYODGDYLQDWDPRMHLQHXJRGD.DGDELVYLKWMHOLELWLSUYDYLROLQD
QLNDGDQHELVPRXVSMHOLVDVWDYLWLRUNHVWDU
.DNRELQHNLPRJOLYODGDWLGXJRYUHPHQDLEH]XYMHWQRPRUDLKVHYRGLWL
ODJDQRPUXNRPLQDVWRMDWLGDWRPDQMHRVMHWHVYRMXRYLVQRVW
.RMDMHYODGDQDMEROMD"2QDNRMDQDVXLGDYODGDPRVDPLVRERP
0HXRGOLNDPDNRMLPDYODGDULVWMHXQDNORQRVWQDURGDQDSUYRPVXPMHVWX
SULPMHULQHVHELQRVWLLSUDYGH
0LVOLYODGDMXHNODVHXVYDNRMVXHSRKLYODGDMXHPLVOL
0RUDGDMHYHOLNXLWDNELWLQDYODVWLNDGMHVHWROLNROMXGLHOLGRHNDWL
1DG]LUDWLWUHEDYODGDMXHDQHRQHNRMLPDVHYODGD
1HSURSDGDPRMHUQHPDPRYODGHQHJRMHUQHPDPRRSR]LFLMH
1HSRELWQRMHSUDYLORYODGDUDNRMLLVDPQLMHPXGDUQHPRJXHMHVDYMHWRYDWL
1LMHGDQRYMHNQLMHGRYROMQRGREDUGDYODGDGUXJLPRYMHNRPEH]QMHJRYRJ
SULVWDQND
2XYDQMHSRVWRMHHJVWDQMDLGREURXSUDYOMDQMHSRVWDMXQHL]EMHQR
SURWXULMHLYL
2QDMNRMLYODGDXYLMHNPRUDSD]LWLQD]DMHGQLNRGREURYLHQHJRQDVYRMH
2QRWRVYDNLRYMHN]QDMHVWLQMHQLFDGDUD]YLWDNQDHJVYLMHWDRGUHXMH
ERUED]DSUHYODVW/MXGLVXJRQMHQLSRKOHSRP]DYODVWLRWLPDWHVH]D
VYMHWVNRH]ORPDNDUWRLELRXSDOMDRSHNDWDVWURIH
2VYRMLWLMHODNHQHJRYODGDWL
3RJODYDUVHWUHEDUDYQDWLSRQDURGXDQHREUDWQR
3RVOLMHVDPROMXEOMDRGVYLKMHOMXGVNLKVWUDVWLQDMVQDQLMDLQDMVXURYLMD
YODVWROMXEOMH
3RVWRMHOMXGLNRMLVHXYLMHNRVMHDMXQDSDGQXWLPDNDGDQHWNRNDHVYRMH
PLOMHQMH
3RVWRMLFHPHQWLUDQDVLODYODGDMXLKQDGPRQLKLVLODSRWODHQLKNRMLVHSURWLY
WRJDEXQH
6ODERPRHYODGDWLYHOLNLPDRQDMNRMLQHPRHVKYDWLWLPDOH
6WUDQHVXPDVHDNRLKYRGHORHYRH
6YDLMDYODVWGRQHNLKJUDQLFD
6YDNDYODVWSRVWDYOMD]DNRQH]DVYRMXNRULVW
WRMHYHDYODVWWRMHVWUDQLMDQMHQDXSRWUHED
8QDWRJODVQLPIUD]DPDRGHPRNUDFLMLQDYODVWXJODYQRPGROD]HQRYL
GLNWDWRUL
ODGDMXDNODVDXYLMHNMHEXGQRSD]LODQDPLOMHQMHVYRMLKXHQMDND2QDLK
9
MHSRGORLODVHELVYRMRPHNRQRPVNRPLSROLWLNRPPRLWUDGLFLMRPL
UHOLJLMRP
9ODGDMXHJHQHUDFLMHQLVXQLNDGDLPDOHJODYQXXORJXXRVWYDULYDQMX
PDWHULMDOQLKGMHODNRMHVXXWMHORYOMLYDOHQMLKRYHYULMHGQRVWL8WRPVH
SRJOHGXGRGDQDVQLMHQLWDL]PLMHQLOR
9ODGDMXHLGHMHMHGQRJYUHPHQDXYLMHNVXELOHLGHMHYODGDMXHNODVH
9ODGDWLMHXPLMHHVWYDUDQMDSUREOHPDDVQMLKRYLPVHUMHHQMLPDQDURGGUL
XQDSHWRVWL
9ODGDWL]QDLXPMHWLSUHGYLDWL
9ODGHVYRMVWYHQHVHELSRGFMHQMXMXVYRMHQDURGHNDGQDVWXSLNUL]DOMXGLH
SULKYDWLWLSURPMHQHXVYRPSRQDDQMX
9ODVWVHNXQHXQDURGQDURGNXQHYODVW
=QDDMNDMHYHOLNLKOMXGLGDGUXJLPDSRVWDYOMDMXPQRJRPDQMH]DKWMHYHQHJR
VDPLPDVHEL
DORVQR-HOLYUOLQDVOLMHSRYMHURYDQMHYODVWLPD"
9ODGDMXHJHQHUDFLMHQLVXQLNDGDLPDOHJODYQXXORJXXRVWYDULYDQMX
PDWHULMDOQLKGMHODNRMHVXXWMHORYOMLYDOHQMLKRYHYULMHGQRVWL8WRPVH
SRJOHGXGRGDQDVQLMHQLWDL]PLMHQLOR
9ODGDMXHLGHMHMHGQRJYUHPHQDXYLMHNVXELOHLGHMHYODGDMXHNODVH
9ODGDWLMHXPLMHHVWYDUDQMDSUREOHPDDVQMLKRYLPVHUMHHQMLPDQDURGGUL
XQDSHWRVWL
9ODGDWL]QDLXPMHWLSUHGYLDWL
9ODGHVYRMVWYHQHVHELSRGFMHQMXMXVYRMHQDURGHNDGQDVWXSLNUL]DOMXGLH
SULKYDWLWLSURPMHQHXVYRPSRQDDQMX
9ODVWVHNXQHXQDURGQDURGNXQHYODVW
=QDDMNDMHYHOLNLKOMXGLGDGUXJLPDSRVWDYOMDMXPQRJRPDQMH]DKWMHYHQHJR
VDPLPDVHEL
DORVQR-HOLYUOLQDVOLMHSRYMHURYDQMHYODVWLPD"
9ODGDMXDNODVDXYLMHNMHEXGQRSD]LODQDPLOMHQMHVYRMLKXHQMDND2QDLK
MHSRGORLODVHELVYRMRPHNRQRPVNRPLSROLWLNRPPRLWUDGLFLMRPL
UHOLJLMRP
8QDWRJODVQLPIUD]DPDRGHPRNUDFLMLQDYODVWXJODYQRPGROD]HQRYL
GLNWDWRUL
WRMHYHDYODVWWRMHVWUDQLMDQMHQDXSRWUHED
6YDNDYODVWSRVWDYOMD]DNRQH]DVYRMXNRULVW
6YDLMDYODVWGRQHNLKJUDQLFD
6WUDQHVXPDVHDNRLKYRGHORHYRH
6ODERPRHYODGDWLYHOLNLPDRQDMNRMLQHPRHVKYDWLWLPDOH
3RVWRMLFHPHQWLUDQDVLODYODGDMXLKQDGPRQLKLVLODSRWODHQLKNRMLVHSURWLY
WRJDEXQH
3RVWRMHOMXGLNRMLVHXYLMHNRVMHDMXQDSDGQXWLPDNDGDQHWNRNDHVYRMH
PLOMHQMH
3RVOLMHVDPROMXEOMDRGVYLKMHOMXGVNLKVWUDVWLQDMVQDQLMDLQDMVXURYLMD
YODVWROMXEOMH
3RJODYDUVHWUHEDUDYQDWLSRQDURGXDQHREUDWQR
2VYRMLWLMHODNHQHJRYODGDWL
2QRWRVYDNLRYMHN]QDMHVWLQMHQLFDGDUD]YLWDNQDHJVYLMHWDRGUHXMH
ERUED]DSUHYODVW/MXGLVXJRQMHQLSRKOHSRP]DYODVWLRWLPDWHVH]D
VYMHWVNRH]ORPDNDUWRLELRXSDOMDRSHNDWDVWURIH
2QRWRVYDNLRYMHN]QDMHVWLQMHQLFDGDUD]YLWDNQDHJVYLMHWDRGUHXMH
ERUED]DSUHYODVW/MXGLVXJRQMHQLSRKOHSRP]DYODVWLRWLPDWHVH]D
VYMHWVNRH]ORPDNDUWRLELRXSDOMDRSHNDWDVWURIH
2VYRMLWLMHODNHQHJRYODGDWL
3RJODYDUVHWUHEDUDYQDWLSRQDURGXDQHREUDWQR
3RVOLMHVDPROMXEOMDRGVYLKMHOMXGVNLKVWUDVWLQDMVQDQLMDLQDMVXURYLMD
YODVWROMXEOMH
3RVWRMHOMXGLNRMLVHXYLMHNRVMHDMXQDSDGQXWLPDNDGDQHWNRNDHVYRMH
PLOMHQMH
3RVWRMLFHPHQWLUDQDVLODYODGDMXLKQDGPRQLKLVLODSRWODHQLKNRMLVHSURWLY
WRJDEXQH
6ODERPRHYODGDWLYHOLNLPDRQDMNRMLQHPRHVKYDWLWLPDOH
6WUDQHVXPDVHDNRLKYRGHORHYRH
6YDLMDYODVWGRQHNLKJUDQLFD
6YDNDYODVWSRVWDYOMD]DNRQH]DVYRMXNRULVW
WRMHYHDYODVWWRMHVWUDQLMDQMHQDXSRWUHED
8QDWRJODVQLPIUD]DPDRGHPRNUDFLMLQDYODVWXJODYQRPGROD]HQRYL
GLNWDWRUL
ODGDMXDNODVDXYLMHNMHEXGQRSD]LODQDPLOMHQMHVYRMLKXHQMDND2QDLK
9
MHSRGORLODVHELVYRMRPHNRQRPVNRPLSROLWLNRPPRLWUDGLFLMRPL
UHOLJLMRP
9ODGDMXHJHQHUDFLMHQLVXQLNDGDLPDOHJODYQXXORJXXRVWYDULYDQMX
PDWHULMDOQLKGMHODNRMHVXXWMHORYOMLYDOHQMLKRYHYULMHGQRVWL8WRPVH
SRJOHGXGRGDQDVQLMHQLWDL]PLMHQLOR
9ODGDMXHLGHMHMHGQRJYUHPHQDXYLMHNVXELOHLGHMHYODGDMXHNODVH
9ODGDWLMHXPLMHHVWYDUDQMDSUREOHPDDVQMLKRYLPVHUMHHQMLPDQDURGGUL
XQDSHWRVWL
9ODGDWL]QDLXPMHWLSUHGYLDWL
9ODGHVYRMVWYHQHVHELSRGFMHQMXMXVYRMHQDURGHNDGQDVWXSLNUL]DOMXGLH
SULKYDWLWLSURPMHQHXVYRPSRQDDQMX
9ODVWVHNXQHXQDURGQDURGNXQHYODVW
=QDDMNDMHYHOLNLKOMXGLGDGUXJLPDSRVWDYOMDMXPQRJRPDQMH]DKWMHYHQHJR
VDPLPDVHEL
DORVQR-HOLYUOLQDVOLMHSRYMHURYDQMHYODVWLPD"
9ODGDMXHJHQHUDFLMHQLVXQLNDGDLPDOHJODYQXXORJXXRVWYDULYDQMX
PDWHULMDOQLKGMHODNRMHVXXWMHORYOMLYDOHQMLKRYHYULMHGQRVWL8WRPVH
SRJOHGXGRGDQDVQLMHQLWDL]PLMHQLOR
9ODGDMXHLGHMHMHGQRJYUHPHQDXYLMHNVXELOHLGHMHYODGDMXHNODVH
9ODGDWLMHXPLMHHVWYDUDQMDSUREOHPDDVQMLKRYLPVHUMHHQMLPDQDURGGUL
XQDSHWRVWL
9ODGDWL]QDLXPMHWLSUHGYLDWL
9ODGHVYRMVWYHQHVHELSRGFMHQMXMXVYRMHQDURGHNDGQDVWXSLNUL]DOMXGLH
SULKYDWLWLSURPMHQHXVYRPSRQDDQMX
9ODVWVHNXQHXQDURGQDURGNXQHYODVW
=QDDMNDMHYHOLNLKOMXGLGDGUXJLPDSRVWDYOMDMXPQRJRPDQMH]DKWMHYHQHJR
VDPLPDVHEL
DORVQR-HOLYUOLQDVOLMHSRYMHURYDQMHYODVWLPD"
9ODGDMXDNODVDXYLMHNMHEXGQRSD]LODQDPLOMHQMHVYRMLKXHQMDND2QDLK
MHSRGORLODVHELVYRMRPHNRQRPVNRPLSROLWLNRPPRLWUDGLFLMRPL
UHOLJLMRP
8QDWRJODVQLPIUD]DPDRGHPRNUDFLMLQDYODVWXJODYQRPGROD]HQRYL
GLNWDWRUL
WRMHYHDYODVWWRMHVWUDQLMDQMHQDXSRWUHED
6YDNDYODVWSRVWDYOMD]DNRQH]DVYRMXNRULVW
6YDLMDYODVWGRQHNLKJUDQLFD
6WUDQHVXPDVHDNRLKYRGHORHYRH
6ODERPRHYODGDWLYHOLNLPDRQDMNRMLQHPRHVKYDWLWLPDOH
3RVWRMLFHPHQWLUDQDVLODYODGDMXLKQDGPRQLKLVLODSRWODHQLKNRMLVHSURWLY
WRJDEXQH
3RVWRMHOMXGLNRMLVHXYLMHNRVMHDMXQDSDGQXWLPDNDGDQHWNRNDHVYRMH
PLOMHQMH
3RVOLMHVDPROMXEOMDRGVYLKMHOMXGVNLKVWUDVWLQDMVQDQLMDLQDMVXURYLMD
YODVWROMXEOMH
3RJODYDUVHWUHEDUDYQDWLSRQDURGXDQHREUDWQR
2VYRMLWLMHODNHQHJRYODGDWL
2QRWRVYDNLRYMHN]QDMHVWLQMHQLFDGDUD]YLWDNQDHJVYLMHWDRGUHXMH
ERUED]DSUHYODVW/MXGLVXJRQMHQLSRKOHSRP]DYODVWLRWLPDWHVH]D
VYMHWVNRH]ORPDNDUWRLELRXSDOMDRSHNDWDVWURIH
p.DGJRGVLVWHPSRVWDQHSRWSXQRGHILQLUDQQHNLSURNOHWLYRDRWNULMHQHWR
WRGRNLQHVLVWHPLOLJDSURLULWDNRGDVHYLHQHPRHSUHSR]QDWL
.DGMHYRLGRVDGQRDNDGWRQLMH"VPHWD]DSRVOHQLPVDPR]DWRMHUYROL
GUXWYR2QVHQH]QDGRVDLYDWLVDPYHWLPH]DJDXMHLGUXJH
8REYH]HYRDQHVSDGDVDPRVDYMHVQRL]YUDYDQMH]DSRYMHGQHPRLYHL
SUDYRGREQRSRYODHQMHVSRORDMD
9HOLNLYRHOMXGVNHUDVHMHVXRQLNRMLVXSUREXGLOLRYMHNDL]QMHJRYD
GULMHPHD
9RDEDQDOQHVWYDULUMHDYDRGPDKYDQHVWYDULQLNDG
9RDXYDQRYFHNRGVHEHQRYDFNYDULOMXGH
9RDLPDSULURGQRMHGDGRELYD
9RDLPDYODVWSULURGQRMHGDRGUHXMHSUDYLOD
9RDMHEHVNUYDQNDNRWRGDRQGDNUYDUL"
9RDMHHOHPHQWDUQDQHSRJRGD
9RDMHJUR]QDVOLNDQH]DSRVOHQRVWL]DSRVOHQLK
9RDMHNDRGLRGDLQIRUPDFLMHSULPDVDPRXMHGQRPVPMHUXDNRMHXRSH
UDVSRORHQ
9RDMHQHWNRNRPHEHVNUDMQRWUHEDMXGUXJL9RDMHRVREDNRMDL]EMHJDYD
VLWQHSRJUHNHGRNVUOMDXJROHPX]DEOXGX
9RDMHXYLMHNXSUDYX
9RDNRMLQHPRHXYMHULWLQDVWRML]EXQLWL
9RDNRMLQHWRQHUD]XPLMHRVLPVYRMLKSUD]QLKXYMHUHQMDVYDNRR]ELOMQR
VWDMDOLWHVYRMLKSRGDQLNDSURJODDYDPLVWLILNDFLMRP
9RDPRH]DXWLWLMHGLQRDNRPXVHRGUHHMH]LNDOLQLWRQLMHVLJXUQR
9RDQDMJODVQLMHYLHRQXYLMHNGRELYDULMH
9RDQDVWDMHVDPRDNRYHSRVWRMHVOMHGEHQLFL9RDQDVWRMLXPQRLWL
SRGDQLNHDQHVXSDUQLNH6DPRHSRGUHHQLUDGLWLSRVDRMHGQLGUXJLPD
9RDQHLWDQRYLQHRQVHLQIRUPLUD
9RDQHVSDYDRQNRQWHPSOLUD1HSULMDWHOMMHXYLMHNEXGDQVYLLPDMX
SRGRQMDNH
9RDQHWHLERJDWVWYXVYHGRNPRHLYMHWLXGREQRLLPDWLVYHWRSRHOL
9RDQHWXJXMHRQNUYDUL=DQMHJDMHQHPRUDOQRGR]YROLWLQDLYLQDPDGD
]DGUHVYRMQRYDF
9RDQH]QDRQSRXDYD2QDMNRML]QDLQL2QDMNRMLQH]QDSRXDYDWL
XSUDYOMD=QDVHWNRXSUDYOMD
p.DGJRGVLVWHPSRVWDQHSRWSXQRGHILQLUDQQHNLSURNOHWLYRDRWNULMHQHWR
WRGRNLQHVLVWHPLOLJDSURLULWDNRGDVHYLHQHPRHSUHSR]QDWL
.DGMHYRLGRVDGQRDNDGWRQLMH"VPHWD]DSRVOHQLPVDPR]DWRMHUYROL
GUXWYR2QVHQH]QDGRVDLYDWLVDPYHWLPH]DJDXMHLGUXJH
8REYH]HYRDQHVSDGDVDPRVDYMHVQRL]YUDYDQMH]DSRYMHGQHPRLYHL
SUDYRGREQRSRYODHQMHVSRORDMD
9HOLNLYRHOMXGVNHUDVHMHVXRQLNRMLVXSUREXGLOLRYMHNDL]QMHJRYD
GULMHPHD
9RDEDQDOQHVWYDULUMHDYDRGPDKYDQHVWYDULQLNDG
9RDXYDQRYFHNRGVHEHQRYDFNYDULOMXGH
9RDLPDSULURGQRMHGDGRELYD
9RDLPDYODVWSULURGQRMHGDRGUHXMHSUDYLOD
9RDMHEHVNUYDQNDNRWRGDRQGDNUYDUL"
9RDMHHOHPHQWDUQDQHSRJRGD
9RDMHJUR]QDVOLNDQH]DSRVOHQRVWL]DSRVOHQLK
9RDMHNDRGLRGDLQIRUPDFLMHSULPDVDPRXMHGQRPVPMHUXDNRMHXRSH
UDVSRORHQ
9RDMHQHWNRNRPHEHVNUDMQRWUHEDMXGUXJL9RDMHRVREDNRMDL]EMHJDYD
VLWQHSRJUHNHGRNVUOMDXJROHPX]DEOXGX
9RDMHXYLMHNXSUDYX
9RDNRMLQHPRHXYMHULWLQDVWRML]EXQLWL
9RDNRMLQHWRQHUD]XPLMHRVLPVYRMLKSUD]QLKXYMHUHQMDVYDNRR]ELOMQR
VWDMDOLWHVYRMLKSRGDQLNDSURJODDYDPLVWLILNDFLMRP
9RDPRH]DXWLWLMHGLQRDNRPXVHRGUHHMH]LNDOLQLWRQLMHVLJXUQR
9RDQDMJODVQLMHYLHRQXYLMHNGRELYDULMH
9RDQDVWDMHVDPRDNRYHSRVWRMHVOMHGEHQLFL9RDQDVWRMLXPQRLWL
SRGDQLNHDQHVXSDUQLNH6DPRHSRGUHHQLUDGLWLSRVDRMHGQLGUXJLPD
9RDQHLWDQRYLQHRQVHLQIRUPLUD
9RDQHVSDYDRQNRQWHPSOLUD1HSULMDWHOMMHXYLMHNEXGDQVYLLPDMX
SRGRQMDNH
9RDQHWHLERJDWVWYXVYHGRNPRHLYMHWLXGREQRLLPDWLVYHWRSRHOL
9RDQHWXJXMHRQNUYDUL=DQMHJDMHQHPRUDOQRGR]YROLWLQDLYLQDPDGD
]DGUHVYRMQRYDF
9RDQH]QDRQSRXDYD2QDMNRML]QDLQL2QDMNRMLQH]QDSRXDYDWL
XSUDYOMD=QDVHWNRXSUDYOMD
p.DGJRGVLVWHPSRVWDQHSRWSXQRGHILQLUDQQHNLSURNOHWLYRDRWNULMHQHWR
WRGRNLQHVLVWHPLOLJDSURLULWDNRGDVHYLHQHPRHSUHSR]QDWL
.DGMHYRLGRVDGQRDNDGWRQLMH"VPHWD]DSRVOHQLPVDPR]DWRMHUYROL
GUXWYR2QVHQH]QDGRVDLYDWLVDPYHWLPH]DJDXMHLGUXJH
8REYH]HYRDQHVSDGDVDPRVDYMHVQRL]YUDYDQMH]DSRYMHGQHPRLYHL
SUDYRGREQRSRYODHQMHVSRORDMD
9HOLNLYRHOMXGVNHUDVHMHVXRQLNRMLVXSUREXGLOLRYMHNDL]QMHJRYD
GULMHPHD
9RDEDQDOQHVWYDULUMHDYDRGPDKYDQHVWYDULQLNDG
9RDXYDQRYFHNRGVHEHQRYDFNYDULOMXGH
9RDLPDSULURGQRMHGDGRELYD
9RDLPDYODVWSULURGQRMHGDRGUHXMHSUDYLOD
9RDMHEHVNUYDQNDNRWRGDRQGDNUYDUL"
9RDMHHOHPHQWDUQDQHSRJRGD
9RDMHJUR]QDVOLNDQH]DSRVOHQRVWL]DSRVOHQLK
9RDMHNDRGLRGDLQIRUPDFLMHSULPDVDPRXMHGQRPVPMHUXDNRMHXRSH
UDVSRORHQ
9RDMHQHWNRNRPHEHVNUDMQRWUHEDMXGUXJL9RDMHRVREDNRMDL]EMHJDYD
VLWQHSRJUHNHGRNVUOMDXJROHPX]DEOXGX
9RDMHXYLMHNXSUDYX
9RDNRMLQHPRHXYMHULWLQDVWRML]EXQLWL
9RDNRMLQHWRQHUD]XPLMHRVLPVYRMLKSUD]QLKXYMHUHQMDVYDNRR]ELOMQR
VWDMDOLWHVYRMLKSRGDQLNDSURJODDYDPLVWLILNDFLMRP
9RDPRH]DXWLWLMHGLQRDNRPXVHRGUHHMH]LNDOLQLWRQLMHVLJXUQR
9RDQDMJODVQLMHYLHRQXYLMHNGRELYDULMH
9RDQDVWDMHVDPRDNRYHSRVWRMHVOMHGEHQLFL9RDQDVWRMLXPQRLWL
SRGDQLNHDQHVXSDUQLNH6DPRHSRGUHHQLUDGLWLSRVDRMHGQLGUXJLPD
9RDQHLWDQRYLQHRQVHLQIRUPLUD
9RDQHVSDYDRQNRQWHPSOLUD1HSULMDWHOMMHXYLMHNEXGDQVYLLPDMX
SRGRQMDNH
9RDQHWHLERJDWVWYXVYHGRNPRHLYMHWLXGREQRLLPDWLVYHWRSRHOL
9RDQHWXJXMHRQNUYDUL=DQMHJDMHQHPRUDOQRGR]YROLWLQDLYLQDPDGD
]DGUHVYRMQRYDF
9RDQH]QDRQSRXDYD2QDMNRML]QDLQL2QDMNRMLQH]QDSRXDYDWL
XSUDYOMD=QDVHWNRXSUDYOMD
p.DGJRGVLVWHPSRVWDQHSRWSXQRGHILQLUDQQHNLSURNOHWLYRDRWNULMHQHWR
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0HQDGHULQHPRUDMXVDPRGRQRVLWLRGOXNHYHLPRWLYLUDWLGUXJH
1DMEROMLMHPDQDJHURQDMNRMLLPDGRYROMQRUD]XPDGDL]DEHUHGREUHOMXGHGD
XUDGHRQRWRRQHOLDRQGDGRYROMQRVDPRNRQWUROHGDLPVHQHSHWOMDX
SRVDR
p$NRQRYFHOMXELQLNDGLKGRVWDQHPD
GXJNRQNXUHQFLMDNUHGLWLNUL]DPDQDJHUQRYDFRVLJXUDQMDSRVDR
SDUWQHUSODQSRJUHNDSRVMHGSRWURQMDSRWURDSURILWSURSDJDQGD
SURSDVWSURUDXQUD]YRMSUHLFDUHNODPDUL]LNVOXEDVWUXQMDFLHI
WUJRYLQDWULWHYMHURYQLNYODVQLWYR
.DNRSUHLYMHWLRGSODHGRSODH"/MXGLODNHSRGQRVHVLURPDWYRQHJR
PRUDOQLQHUHGLFLQL]DP
1HLPDQMHMHSRHWDNVYDNRJUD]PLOMDQMD
6LURPDKMHQRXLGDQMXVYDJGMHVLJXUDQ
6LURPDQLPDVHQHPRHSRPRLWDNRGDVHXQLWHERJDWL
6LURPDWYRMHNRULMHQVYLK]DOD
6LURPDWYRQDVGRYRGLXQDMEOLLGRGLUVDLYRWRPLVYLMHWRPMHULYMHWLNDR
ERJDWDRELQR]QDLLYMHWLSUHNR]DPMHQLNDDXVOLMHGWRJDVHLYLLXPDQMH
UHDOQRPVYLMHWX
8ELMHGQRMVHXOLFLQHVUHDQHPRHVDNULWL
8VLURPDQRMNXLLERJMHJODGDQ
8YLMHNVHSRVWDYOMDSLWDQMHMHOLLVSUDYQRGDVXQHNLOMXGLYUORERJDWLDPQRJL
GUXJLYUORVLURPDQL"
9HOLNRMHERJDWVWYRL]YUJQXWRSRJLEOL
$NRSRVWRMLGRYROMQRQRYDFDVYUHWDNMHRELQRVUHWDQ
$NRVHLVSUDYQRSRQDDWHSUHPDQRYFXWUDWH]DYDPDSRSXWSRVOXQRJ
SVD
$NRHOLXSR]QDWLYULMHGQRVWQRYFDSRNXDMJDSRVXGLWL
%DQNDUMHRYMHNNRMLHYDPSRVXGLWLVYRMNLREUDQGRNVXQFHVMDDXRQRP
WUHQXWNXNDGDSRQHNLD]DKWLMHYDWHGDPXJDYUDWLWH
%RJYODGDQDQHEXDQRYDFQD]HPOML
HPXQRYDFXUXFLEH]XPQRM"
'REUHVXQDPMHUHHNRYLNRMHQHWNRL]GDQDEDQNXNRGNRMHQHPDRWYRUHQ
UDXQ
-HGLQRWRVHPRHUDGLWLEH]QRYFDVXGXJRYL0QRJLOMXGLNRULVWHQRYDFNRML
QHPDMX]DNXSRYLQXVWYDULNRMHQHWUHEDMXNDNRELWLPHLPSRQLUDOLOMXGLPD
NRMHQHYROH
1RYDFLOLKYDVXJODYQDVUHGVWYD]DJXHQMHRSHVORERGH
1RYDFMHLSDNQRYDF1DMYHLQDMMDLLQDMVDYUHQLMLJRVSRGDUQDVYLMHWX
1RYDFMHNRULMHQ]OD
1RYDFMHQRYLREOLNURSVWYD
1RYDFNRMLVHSRVMHGXMHVUHGVWYRMH]DVORERGXDRQDM]DNRMLPVHMXUL
VUHGVWYRMH]DURSVWYR
1RYDFPRHXLQLRYMHNDKUDEULPLVDPRSRX]GDQLP
1RYDFQHVPUGL
1RYDFVWYDUDQHNXYUVWXJDQJUHQR]QHRWXSMHORVWL
1RYDFYODGDVYLMHWRPSRSXWKDOXFLQDFLMH
1RYDFGDNDNRVDPSRVHELQLWDQHYULMHGL-HGLQDMHQMHJRYDYULMHGQRVWX
DVXNDGVHRGQMHJDGLMHOLPR
3RVWRMLVDPRMHGQDGUXWYHQDNODVDNRMDYLHRGERJDWLKPLVOLQDQRYDFDWR
VXVLURPDQL
6SRVREQRVWNRMDMHYHLQLOMXGLQDMELWQLMDMHVWVSRVREQRVWSODDQMD
6YDNRJRVSRGDUVWYRSRLYDQDNUHGLWQRPVXVWDYXWRMHVWQDSRJUHQRM
SUHWSRVWDYFLGDHGUXJLYUDWLWLSRVXHQQRYDF
6YHWRQDP]DLVWDNRULVWLPRHVHGRELWL]DPDORQRYDFD6DPRRQRWRQDP
QHWUHEDVWRMLSXQR
6YLMHWVHELQRVWLLIRUPDOQLKULWXDODVWYRULRMHQRYDFNRMLMHRYMHNXRWXHQR
ELHQMHJRYDUDGDLQMHJRYDSRVWRMDQMDLWRWXHELHQMLPHYODGDDRQPXVH
PROL
%RJYODGDQDQHEXDQRYDFQD]HPOML
HPXQRYDFXUXFLEH]XPQRM"
'REUHVXQDPMHUHHNRYLNRMHQHWNRL]GDQDEDQNXNRGNRMHQHPDRWYRUHQ
UDXQ
-HGLQRWRVHPRHUDGLWLEH]QRYFDVXGXJRYL0QRJLOMXGLNRULVWHQRYDFNRML
QHPDMX]DNXSRYLQXVWYDULNRMHQHWUHEDMXNDNRELWLPHLPSRQLUDOLOMXGLPD
NRMHQHYROH
1RYDFLOLKYDVXJODYQDVUHGVWYD]DJXHQMHRSHVORERGH
1RYDFMHLSDNQRYDF1DMYHLQDMMDLLQDMVDYUHQLMLJRVSRGDUQDVYLMHWX
1RYDFMHNRULMHQ]OD
1RYDFMHQRYLREOLNURSVWYD
1RYDFNRMLVHSRVMHGXMHVUHGVWYRMH]DVORERGXDRQDM]DNRMLPVHMXUL
VUHGVWYRMH]DURSVWYR
1RYDFPRHXLQLRYMHNDKUDEULPLVDPRSRX]GDQLP
1RYDFQHVPUGL
1RYDFVWYDUDQHNXYUVWXJDQJUHQR]QHRWXSMHORVWL
1RYDFYODGDVYLMHWRPSRSXWKDOXFLQDFLMH
1RYDFGDNDNRVDPSRVHELQLWDQHYULMHGL-HGLQDMHQMHJRYDYULMHGQRVWX
DVXNDGVHRGQMHJDGLMHOLPR
3RVWRMLVDPRMHGQDGUXWYHQDNODVDNRMDYLHRGERJDWLKPLVOLQDQRYDFDWR
VXVLURPDQL
6SRVREQRVWNRMDMHYHLQLOMXGLQDMELWQLMDMHVWVSRVREQRVWSODDQMD
6YDNRJRVSRGDUVWYRSRLYDQDNUHGLWQRPVXVWDYXWRMHVWQDSRJUHQRM
SUHWSRVWDYFLGDHGUXJLYUDWLWLSRVXHQQRYDF
6YHWRQDP]DLVWDNRULVWLPRHVHGRELWL]DPDORQRYDFD6DPRRQRWRQDP
QHWUHEDVWRMLSXQR
6YLMHWVHELQRVWLLIRUPDOQLKULWXDODVWYRULRMHQRYDFNRMLMHRYMHNXRWXHQR
ELHQMHJRYDUDGDLQMHJRYDSRVWRMDQMDLWRWXHELHQMLPHYODGDDRQPXVH
PROL
NRSRVWRMLGRYROMQRQRYDFDVYUHWDNMHRELQRVUHWDQ
$
$NRVHLVSUDYQRSRQDDWHSUHPDQRYFXWUDWH]DYDPDSRSXWSRVOXQRJ
SVD
$NRHOLXSR]QDWLYULMHGQRVWQRYFDSRNXDMJDSRVXGLWL
%DQNDUMHRYMHNNRMLHYDPSRVXGLWLVYRMNLREUDQGRNVXQFHVMDDXRQRP
WUHQXWNXNDGDSRQHNLD]DKWLMHYDWHGDPXJDYUDWLWH
$NRSRVWRMLGRYROMQRQRYDFDVYUHWDNMHRELQRVUHWDQ
$NRVHLVSUDYQRSRQDDWHSUHPDQRYFXWUDWH]DYDPDSRSXWSRVOXQRJ
SVD
$NRHOLXSR]QDWLYULMHGQRVWQRYFDSRNXDMJDSRVXGLWL
%DQNDUMHRYMHNNRMLHYDPSRVXGLWLVYRMNLREUDQGRNVXQFHVMDDXRQRP
WUHQXWNXNDGDSRQHNLD]DKWLMHYDWHGDPXJDYUDWLWH
%RJYODGDQDQHEXDQRYDFQD]HPOML
HPXQRYDFXUXFLEH]XPQRM"
'REUHVXQDPMHUHHNRYLNRMHQHWNRL]GDQDEDQNXNRGNRMHQHPDRWYRUHQ
UDXQ
-HGLQRWRVHPRHUDGLWLEH]QRYFDVXGXJRYL0QRJLOMXGLNRULVWHQRYDFNRML
QHPDMX]DNXSRYLQXVWYDULNRMHQHWUHEDMXNDNRELWLPHLPSRQLUDOLOMXGLPD
NRMHQHYROH
1RYDFLOLKYDVXJODYQDVUHGVWYD]DJXHQMHRSHVORERGH
1RYDFMHLSDNQRYDF1DMYHLQDMMDLLQDMVDYUHQLMLJRVSRGDUQDVYLMHWX
1RYDFMHNRULMHQ]OD
1RYDFMHQRYLREOLNURSVWYD
1RYDFNRMLVHSRVMHGXMHVUHGVWYRMH]DVORERGXDRQDM]DNRMLPVHMXUL
VUHGVWYRMH]DURSVWYR
1RYDFPRHXLQLRYMHNDKUDEULPLVDPRSRX]GDQLP
1RYDFQHVPUGL
1RYDFVWYDUDQHNXYUVWXJDQJUHQR]QHRWXSMHORVWL
1RYDFYODGDVYLMHWRPSRSXWKDOXFLQDFLMH
1RYDFGDNDNRVDPSRVHELQLWDQHYULMHGL-HGLQDMHQMHJRYDYULMHGQRVWX
DVXNDGVHRGQMHJDGLMHOLPR
3RVWRMLVDPRMHGQDGUXWYHQDNODVDNRMDYLHRGERJDWLKPLVOLQDQRYDFDWR
VXVLURPDQL
6SRVREQRVWNRMDMHYHLQLOMXGLQDMELWQLMDMHVWVSRVREQRVWSODDQMD
6YDNRJRVSRGDUVWYRSRLYDQDNUHGLWQRPVXVWDYXWRMHVWQDSRJUHQRM
SUHWSRVWDYFLGDHGUXJLYUDWLWLSRVXHQQRYDF
6YHWRQDP]DLVWDNRULVWLPRHVHGRELWL]DPDORQRYDFD6DPRRQRWRQDP
QHWUHEDVWRMLSXQR
6YLMHWVHELQRVWLLIRUPDOQLKULWXDODVWYRULRMHQRYDFNRMLMHRYMHNXRWXHQR
ELHQMHJRYDUDGDLQMHJRYDSRVWRMDQMDLWRWXHELHQMLPHYODGDDRQPXVH
PROL
%RJYODGDQDQHEXDQRYDFQD]HPOML
HPXQRYDFXUXFLEH]XPQRM"
'REUHVXQDPMHUHHNRYLNRMHQHWNRL]GDQDEDQNXNRGNRMHQHPDRWYRUHQ
UDXQ
-HGLQRWRVHPRHUDGLWLEH]QRYFDVXGXJRYL0QRJLOMXGLNRULVWHQRYDFNRML
QHPDMX]DNXSRYLQXVWYDULNRMHQHWUHEDMXNDNRELWLPHLPSRQLUDOLOMXGLPD
NRMHQHYROH
1RYDFLOLKYDVXJODYQDVUHGVWYD]DJXHQMHRSHVORERGH
1RYDFMHLSDNQRYDF1DMYHLQDMMDLLQDMVDYUHQLMLJRVSRGDUQDVYLMHWX
1RYDFMHNRULMHQ]OD
1RYDFMHQRYLREOLNURSVWYD
1RYDFNRMLVHSRVMHGXMHVUHGVWYRMH]DVORERGXDRQDM]DNRMLPVHMXUL
VUHGVWYRMH]DURSVWYR
1RYDFPRHXLQLRYMHNDKUDEULPLVDPRSRX]GDQLP
1RYDFQHVPUGL
1RYDFVWYDUDQHNXYUVWXJDQJUHQR]QHRWXSMHORVWL
1RYDFYODGDVYLMHWRPSRSXWKDOXFLQDFLMH
1RYDFGDNDNRVDPSRVHELQLWDQHYULMHGL-HGLQDMHQMHJRYDYULMHGQRVWX
DVXNDGVHRGQMHJDGLMHOLPR
3RVWRMLVDPRMHGQDGUXWYHQDNODVDNRMDYLHRGERJDWLKPLVOLQDQRYDFDWR
VXVLURPDQL
6SRVREQRVWNRMDMHYHLQLOMXGLQDMELWQLMDMHVWVSRVREQRVWSODDQMD
6YDNRJRVSRGDUVWYRSRLYDQDNUHGLWQRPVXVWDYXWRMHVWQDSRJUHQRM
SUHWSRVWDYFLGDHGUXJLYUDWLWLSRVXHQQRYDF
6YHWRQDP]DLVWDNRULVWLPRHVHGRELWL]DPDORQRYDFD6DPRRQRWRQDP
QHWUHEDVWRMLSXQR
6YLMHWVHELQRVWLLIRUPDOQLKULWXDODVWYRULRMHQRYDFNRMLMHRYMHNXRWXHQR
ELHQMHJRYDUDGDLQMHJRYDSRVWRMDQMDLWRWXHELHQMLPHYODGDDRQPXVH
PROL
$NRSRVWRMLGRYROMQRQRYDFDVYUHWDNMHRELQRVUHWDQ
$NRVHLVSUDYQRSRQDDWHSUHPDQRYFXWUDWH]DYDPDSRSXWSRVOXQRJ
SVD
$NRHOLXSR]QDWLYULMHGQRVWQRYFDSRNXDMJDSRVXGLWL
%DQNDUMHRYMHNNRMLHYDPSRVXGLWLVYRMNLREUDQGRNVXQFHVMDDXRQRP
WUHQXWNXNDGDSRQHNLD]DKWLMHYDWHGDPXJDYUDWLWH
NRQRYFHOMXELQLNDGLKGRVWDQHPD
7
=DQRYDFMHLERJDPRJXHNXSLWL=DQRYFHPVHQHVPLMHWUDWL7UHEDPXLL
XVXVUHW
=DSRVOHQLNXMHSODDWRMHGRPDRMLYRWLQMLKUDQD
RYMHNDQLWDQHLQLVYDGOMLYLMLPRGVSR]QDMHGDLPDGRYROMQRQRYFD]D
GREURJRGYMHWQLND
o=DRVLJXUDQMDMHYDQRGDMHVWUDKRGWHWHYHLRGYMHURMDWQRVWLGDHWHWD
QDVWDWL
p$NRQHWRPRHSRLQDRSDNRSRLHQDRSDNR$NRSRVWRMLPRJXQRVWGD
YLHVWYDULSRHQDRSDNRSRLHQDRSDNRRQDNRMDHSURX]URLWLQDMYHX
WHWX%H]RE]LUDWRSRORQDRSDNRYMHURMDWQRHVHEDWRLQLWLLVSUDYQLP
.DGVHJUHNDRWNULMHD]DWLPLVSUDYLXVWDQRYLWHVHGDMH]DSUDYRQD
SRHWNXVYHELORWRQR1DNRQWRVHLVSRVWDYLGDMHLVSUDYNDELODSRJUHQD
ELWHQHPRJXHL]YRUQXYHOLLQXYUDWLWLXMHGQDGEX%H]RE]LUDNDNDYELR
GRELYHQLUH]XOWDWXYLMHNHVHQHWNRQDLVSUHPDQGDJDSRJUHQR
LQWHUSUHWLUDNULYRWYRULLOLYMHUXMHGDMHGRELYHQSUHPDQMHJRYRMRPLOMHQRM
WHRULML
.DGJRGNRMDPHKDQLNDQDSUDYD]DNDHWRHVHGRJRGLWLXQDMQHSRYROMQLMH
PRJXHYULMHPH
0ROL%RMLEODJRVORY]DVYRMSRVDRDOLQHPRM]DKWLMHYDWLLGDJDRQXLQL
1DSUDYLWLSRVDRXPLUXMHVWGRELWDNYUHPHQD1HJDWLYQDRHNLYDQMDGDMX
QHJDWLYQHUH]XOWDWHXRVWDORPNDRLSR]LWLYQDRHNLYDQMD
3RVDRMHYLHRGQRYFD3RVDRNRMLGRQRVLVDPRQRYDFQLMHGREDUSRVDR
3RVWRMHWULYUVWHOMXGLRQLNRMLWLKRVMHGHLQHUDGHQLWDRQLNRMLJRYRUHR
UDGXLRQLNRMLUDGH
3RVWRMLWHQGHQFLMDGDRVREDNRMDVHODNWRYLPDGRJXUDODGRXWMHFDMQRJ
SRORDMDVYHVYRMHYULMHPHSURYRGLQDVDVWDQFLPDLXSRWSLVLYDQMXWXLK
UH]XOWDWDUDGD
3ULMHLOLNDVQLMHPRUDVH]ELWLQDMJRULPRJXLVWLFDMRNROQRVWL
6YHLGHQDRSDNRRGMHGQRP
6YHWRSRLQMHORH]DYUDYDMRORLMH
p8YLMHNMHSDUWQHUWDMNRMLJULMHL
p6YDNRLPDSODQNRMLQHSDOL
p$NRMHYLHRGMHGQHRVREHRGJRYRUQR]DSRJUHNXWUDLWHVHRQDQHYLQD
NRMDVHXSUDYLOXQHPRHEUDQLWL
o6DYSRVMHGMHSRVXHQRGVXGELQH
7NRQRYFHOMXELQLNDGLKGRVWDQHPD
=DQRYDFMHLERJDPRJXHNXSLWL=DQRYFHPVHQHVPLMHWUDWL7UHEDPXLL
XVXVUHW
=DSRVOHQLNXMHSODDWRMHGRPDRMLYRWLQMLKUDQD
RYMHNDQLWDQHLQLVYDGOMLYLMLPRGVSR]QDMHGDLPDGRYROMQRQRYFD]D
GREURJRGYMHWQLND
o=DRVLJXUDQMDMHYDQRGDMHVWUDKRGWHWHYHLRGYMHURMDWQRVWLGDHWHWD
QDVWDWL
p$NRQHWRPRHSRLQDRSDNRSRLHQDRSDNR$NRSRVWRMLPRJXQRVWGD
YLHVWYDULSRHQDRSDNRSRLHQDRSDNRRQDNRMDHSURX]URLWLQDMYHX
WHWX%H]RE]LUDWRSRORQDRSDNRYMHURMDWQRHVHEDWRLQLWLLVSUDYQLP
.DGVHJUHNDRWNULMHD]DWLPLVSUDYLXVWDQRYLWHVHGDMH]DSUDYRQD
SRHWNXVYHELORWRQR1DNRQWRVHLVSRVWDYLGDMHLVSUDYNDELODSRJUHQD
ELWHQHPRJXHL]YRUQXYHOLLQXYUDWLWLXMHGQDGEX%H]RE]LUDNDNDYELR
GRELYHQLUH]XOWDWXYLMHNHVHQHWNRQDLVSUHPDQGDJDSRJUHQR
LQWHUSUHWLUDNULYRWYRULLOLYMHUXMHGDMHGRELYHQSUHPDQMHJRYRMRPLOMHQRM
WHRULML
.DGJRGNRMDPHKDQLNDQDSUDYD]DNDHWRHVHGRJRGLWLXQDMQHSRYROMQLMH
PRJXHYULMHPH
0ROL%RMLEODJRVORY]DVYRMSRVDRDOLQHPRM]DKWLMHYDWLLGDJDRQXLQL
1DSUDYLWLSRVDRXPLUXMHVWGRELWDNYUHPHQD1HJDWLYQDRHNLYDQMDGDMX
QHJDWLYQHUH]XOWDWHXRVWDORPNDRLSR]LWLYQDRHNLYDQMD
3RVDRMHYLHRGQRYFD3RVDRNRMLGRQRVLVDPRQRYDFQLMHGREDUSRVDR
3RVWRMHWULYUVWHOMXGLRQLNRMLWLKRVMHGHLQHUDGHQLWDRQLNRMLJRYRUHR
UDGXLRQLNRMLUDGH
3RVWRMLWHQGHQFLMDGDRVREDNRMDVHODNWRYLPDGRJXUDODGRXWMHFDMQRJ
SRORDMDVYHVYRMHYULMHPHSURYRGLQDVDVWDQFLPDLXSRWSLVLYDQMXWXLK
UH]XOWDWDUDGD
3ULMHLOLNDVQLMHPRUDVH]ELWLQDMJRULPRJXLVWLFDMRNROQRVWL
6YHLGHQDRSDNRRGMHGQRP
6YHWRSRLQMHORH]DYUDYDMRORLMH
p8YLMHNMHSDUWQHUWDMNRMLJULMHL
p6YDNRLPDSODQNRMLQHSDOL
p$NRMHYLHRGMHGQHRVREHRGJRYRUQR]DSRJUHNXWUDLWHVHRQDQHYLQD
NRMDVHXSUDYLOXQHPRHEUDQLWL
o6DYSRVMHGMHSRVXHQRGVXGELQH
NRQRYFHOMXELQLNDGLKGRVWDQHPD
7
=DQRYDFMHLERJDPRJXHNXSLWL=DQRYFHPVHQHVPLMHWUDWL7UHEDPXLL
XVXVUHW
=DSRVOHQLNXMHSODDWRMHGRPDRMLYRWLQMLKUDQD
RYMHNDQLWDQHLQLVYDGOMLYLMLPRGVSR]QDMHGDLPDGRYROMQRQRYFD]D
GREURJRGYMHWQLND
o=DRVLJXUDQMDMHYDQRGDMHVWUDKRGWHWHYHLRGYMHURMDWQRVWLGDHWHWD
QDVWDWL
p$NRQHWRPRHSRLQDRSDNRSRLHQDRSDNR$NRSRVWRMLPRJXQRVWGD
YLHVWYDULSRHQDRSDNRSRLHQDRSDNRRQDNRMDHSURX]URLWLQDMYHX
WHWX%H]RE]LUDWRSRORQDRSDNRYMHURMDWQRHVHEDWRLQLWLLVSUDYQLP
.DGVHJUHNDRWNULMHD]DWLPLVSUDYLXVWDQRYLWHVHGDMH]DSUDYRQD
SRHWNXVYHELORWRQR1DNRQWRVHLVSRVWDYLGDMHLVSUDYNDELODSRJUHQD
ELWHQHPRJXHL]YRUQXYHOLLQXYUDWLWLXMHGQDGEX%H]RE]LUDNDNDYELR
GRELYHQLUH]XOWDWXYLMHNHVHQHWNRQDLVSUHPDQGDJDSRJUHQR
LQWHUSUHWLUDNULYRWYRULLOLYMHUXMHGDMHGRELYHQSUHPDQMHJRYRMRPLOMHQRM
WHRULML
.DGJRGNRMDPHKDQLNDQDSUDYD]DNDHWRHVHGRJRGLWLXQDMQHSRYROMQLMH
PRJXHYULMHPH
0ROL%RMLEODJRVORY]DVYRMSRVDRDOLQHPRM]DKWLMHYDWLLGDJDRQXLQL
1DSUDYLWLSRVDRXPLUXMHVWGRELWDNYUHPHQD1HJDWLYQDRHNLYDQMDGDMX
QHJDWLYQHUH]XOWDWHXRVWDORPNDRLSR]LWLYQDRHNLYDQMD
3RVDRMHYLHRGQRYFD3RVDRNRMLGRQRVLVDPRQRYDFQLMHGREDUSRVDR
3RVWRMHWULYUVWHOMXGLRQLNRMLWLKRVMHGHLQHUDGHQLWDRQLNRMLJRYRUHR
UDGXLRQLNRMLUDGH
3RVWRMLWHQGHQFLMDGDRVREDNRMDVHODNWRYLPDGRJXUDODGRXWMHFDMQRJ
SRORDMDVYHVYRMHYULMHPHSURYRGLQDVDVWDQFLPDLXSRWSLVLYDQMXWXLK
UH]XOWDWDUDGD
3ULMHLOLNDVQLMHPRUDVH]ELWLQDMJRULPRJXLVWLFDMRNROQRVWL
6YHLGHQDRSDNRRGMHGQRP
6YHWRSRLQMHORH]DYUDYDMRORLMH
p8YLMHNMHSDUWQHUWDMNRMLJULMHL
p6YDNRLPDSODQNRMLQHSDOL
p$NRMHYLHRGMHGQHRVREHRGJRYRUQR]DSRJUHNXWUDLWHVHRQDQHYLQD
NRMDVHXSUDYLOXQHPRHEUDQLWL
o6DYSRVMHGMHSRVXHQRGVXGELQH
7NRQRYFHOMXELQLNDGLKGRVWDQHPD
=DQRYDFMHLERJDPRJXHNXSLWL=DQRYFHPVHQHVPLMHWUDWL7UHEDPXLL
XVXVUHW
=DSRVOHQLNXMHSODDWRMHGRPDRMLYRWLQMLKUDQD
RYMHNDQLWDQHLQLVYDGOMLYLMLPRGVSR]QDMHGDLPDGRYROMQRQRYFD]D
GREURJRGYMHWQLND
o=DRVLJXUDQMDMHYDQRGDMHVWUDKRGWHWHYHLRGYMHURMDWQRVWLGDHWHWD
QDVWDWL
p$NRQHWRPRHSRLQDRSDNRSRLHQDRSDNR$NRSRVWRMLPRJXQRVWGD
YLHVWYDULSRHQDRSDNRSRLHQDRSDNRRQDNRMDHSURX]URLWLQDMYHX
WHWX%H]RE]LUDWRSRORQDRSDNRYMHURMDWQRHVHEDWRLQLWLLVSUDYQLP
.DGVHJUHNDRWNULMHD]DWLPLVSUDYLXVWDQRYLWHVHGDMH]DSUDYRQD
SRHWNXVYHELORWRQR1DNRQWRVHLVSRVWDYLGDMHLVSUDYNDELODSRJUHQD
ELWHQHPRJXHL]YRUQXYHOLLQXYUDWLWLXMHGQDGEX%H]RE]LUDNDNDYELR
GRELYHQLUH]XOWDWXYLMHNHVHQHWNRQDLVSUHPDQGDJDSRJUHQR
LQWHUSUHWLUDNULYRWYRULLOLYMHUXMHGDMHGRELYHQSUHPDQMHJRYRMRPLOMHQRM
WHRULML
.DGJRGNRMDPHKDQLNDQDSUDYD]DNDHWRHVHGRJRGLWLXQDMQHSRYROMQLMH
PRJXHYULMHPH
0ROL%RMLEODJRVORY]DVYRMSRVDRDOLQHPRM]DKWLMHYDWLLGDJDRQXLQL
1DSUDYLWLSRVDRXPLUXMHVWGRELWDNYUHPHQD1HJDWLYQDRHNLYDQMDGDMX
QHJDWLYQHUH]XOWDWHXRVWDORPNDRLSR]LWLYQDRHNLYDQMD
3RVDRMHYLHRGQRYFD3RVDRNRMLGRQRVLVDPRQRYDFQLMHGREDUSRVDR
3RVWRMHWULYUVWHOMXGLRQLNRMLWLKRVMHGHLQHUDGHQLWDRQLNRMLJRYRUHR
UDGXLRQLNRMLUDGH
3RVWRMLWHQGHQFLMDGDRVREDNRMDVHODNWRYLPDGRJXUDODGRXWMHFDMQRJ
SRORDMDVYHVYRMHYULMHPHSURYRGLQDVDVWDQFLPDLXSRWSLVLYDQMXWXLK
UH]XOWDWDUDGD
3ULMHLOLNDVQLMHPRUDVH]ELWLQDMJRULPRJXLVWLFDMRNROQRVWL
6YHLGHQDRSDNRRGMHGQRP
6YHWRSRLQMHORH]DYUDYDMRORLMH
p8YLMHNMHSDUWQHUWDMNRMLJULMHL
p6YDNRLPDSODQNRMLQHSDOL
p$NRMHYLHRGMHGQHRVREHRGJRYRUQR]DSRJUHNXWUDLWHVHRQDQHYLQD
NRMDVHXSUDYLOXQHPRHEUDQLWL
o6DYSRVMHGMHSRVXHQRGVXGELQH
p1DMYDQLMLSURL]YRGVYDNHWULQHSULYUHGHMHSRWURD
1HVSRUQRMHGDLYLPRQDUDXQQHUD]YLMHQLKQDURGDGDQDDSUHYHOLND
SRWURQMDVPDQMXMHQMLKRYHPRJXQRVWLSRWURQMHMHUVHRQROLNRNROLNRPL
]DKWLMHYDPR]DVHEHQHPRHXLQLWLUDVSRORLYLP]DVYH
p$NRMHPDORXODJDQMHGXHMHYULMHPHSURL]YRGQMHPDQMLMHEURM]DSRVOHQLK
LPDOLMHSURILWDNRMHYHHXODJDQMHNUDHMHYULMHPHSURL]YRGQMHDSURILW
]DGRYROMDYDDNRMHVX]QDWQDXODJDQMDSRWUHEQRMHNUDWNRYULMHPMHMHGLQLFL
SURL]YRGDDSURILWMHYLVRN
.DGSURILWSRVWDQHJODYQLFLOMDQHRSHGREUROMXGLRQGDVXRWYRUHQDYUDWD
L]UDEOMLYDQMXLVRFLMDOQRMQHSUDYGL
p'REDUSURSDJDQGLVWPRHXYMHULWLLSRPRXLVWLQH
o.DGDSURSDGQHNXDYHOLNDDWRSRJDDSXQRRELQLKOMXGL
p8VYDNRPSURUDXQXVYDNDJUHNDNRMDVHPRHSRWNUDVWLWRHLXLQLWL
6YDNDJUHNDPDXNRMHPSURUDXQXYRGLWHNQDMYHRMWHWL
p$OLPDNDNYHELOHWHWHSRYH]DQHVWHKQLNLPQDSUHWNRPUD]YRMVHQHPRH
]DXVWDYLWL
5D]YRMSUHWSRVWDYOMDVXSVWLWXFLMXOMXGVNLKPLLDL]QRMDVURERWLPDLVLYRP
PDWHULMRPRVWYDUHQXNUR]DGDSWLUDQXWHKQRORJLMX
o3UHLFDMHQDMYHDXGDOMHQRVWL]PHXGYLMXWRDND
o5HNODPDMHXPLMHHGDVHQDQLDQLJODYDDSRJRGLQRYDUND
p-HOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQHXPLMHD
XELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQLQLNDGDQH
L]EDFHL]NRORWHLQH]UHOLMDOLQRVWRGXPMHWQLND"
1LWNRQLNDGDQLMHSRVWLJDRQHWRYHOLNRDGDVHQLMHL]ORLRUL]LNX
1LWDVHXLYRWXQHSRVWLHEH]QDSRUDVPMHORVWLGDVHSUHX]PHUL]LNLHVWR
SRQHWRSDWQMH
3ULKYDDMUL]LNDOLYRGLUDXQDRVYRMLPPRJXQRVWLPDLSULOLNDPD
p-DRYGMHVDPRVOXEXMHPDOLQHPLVOLP
o1HPDPQLWDSURWLYVWUXQMDND2QLHXYLMHNSRVWRMDWL8YLMHNHQD
SULPMHUSRVWRMDWLNLUXU]L3RWUHEQRMHVDPRVSULMHLWLGDVHQHXGUXHXNODVX
LOLNDVWXWMPRQRSROL]LUDMXVYRMXNRPSHWHQFLMXLL]QMHVWYRUHL]YRUPRL
p6SRVREQRVWHIDSUHSR]QDMHVHSRQMHJRYRMVSRVREQRVWLGDSUHSR]QD
VSRVREQRVWLVYRMLKVXUDGQLND
p7UJRYFLVYHJVYLMHWDSULSDGDMXLVWRMUHOLJLML
UJRYLQDFLYLOL]LUDDOLLNYDULQDURGH
7
7UJRYLQDMHNRODYDUDQMD
1DMYDQLMLSURL]YRGVYDNHWULQHSULYUHGHMHSRWURD
p
1HVSRUQRMHGDLYLPRQDUDXQQHUD]YLMHQLKQDURGDGDQDDSUHYHOLND
SRWURQMDVPDQMXMHQMLKRYHPRJXQRVWLSRWURQMHMHUVHRQROLNRNROLNRPL
]DKWLMHYDPR]DVHEHQHPRHXLQLWLUDVSRORLYLP]DVYH
p$NRMHPDORXODJDQMHGXHMHYULMHPHSURL]YRGQMHPDQMLMHEURM]DSRVOHQLK
LPDOLMHSURILWDNRMHYHHXODJDQMHNUDHMHYULMHPHSURL]YRGQMHDSURILW
]DGRYROMDYDDNRMHVX]QDWQDXODJDQMDSRWUHEQRMHNUDWNRYULMHPMHMHGLQLFL
SURL]YRGDDSURILWMHYLVRN
.DGSURILWSRVWDQHJODYQLFLOMDQHRSHGREUROMXGLRQGDVXRWYRUHQDYUDWD
L]UDEOMLYDQMXLVRFLMDOQRMQHSUDYGL
p'REDUSURSDJDQGLVWPRHXYMHULWLLSRPRXLVWLQH
o.DGDSURSDGQHNXDYHOLNDDWRSRJDDSXQRRELQLKOMXGL
p8VYDNRPSURUDXQXVYDNDJUHNDNRMDVHPRHSRWNUDVWLWRHLXLQLWL
6YDNDJUHNDPDXNRMHPSURUDXQXYRGLWHNQDMYHRMWHWL
p$OLPDNDNYHELOHWHWHSRYH]DQHVWHKQLNLPQDSUHWNRPUD]YRMVHQHPRH
]DXVWDYLWL
5D]YRMSUHWSRVWDYOMDVXSVWLWXFLMXOMXGVNLKPLLDL]QRMDVURERWLPDLVLYRP
PDWHULMRPRVWYDUHQXNUR]DGDSWLUDQXWHKQRORJLMX
o3UHLFDMHQDMYHDXGDOMHQRVWL]PHXGYLMXWRDND
o5HNODPDMHXPLMHHGDVHQDQLDQLJODYDDSRJRGLQRYDUND
p-HOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQHXPLMHD
XELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQLQLNDGDQH
L]EDFHL]NRORWHLQH]UHOLMDOLQRVWRGXPMHWQLND"
1LWNRQLNDGDQLMHSRVWLJDRQHWRYHOLNRDGDVHQLMHL]ORLRUL]LNX
1LWDVHXLYRWXQHSRVWLHEH]QDSRUDVPMHORVWLGDVHSUHX]PHUL]LNLHVWR
SRQHWRSDWQMH
3ULKYDDMUL]LNDOLYRGLUDXQDRVYRMLPPRJXQRVWLPDLSULOLNDPD
p-DRYGMHVDPRVOXEXMHPDOLQHPLVOLP
o1HPDPQLWDSURWLYVWUXQMDND2QLHXYLMHNSRVWRMDWL8YLMHNHQD
SULPMHUSRVWRMDWLNLUXU]L3RWUHEQRMHVDPRVSULMHLWLGDVHQHXGUXHXNODVX
LOLNDVWXWMPRQRSROL]LUDMXVYRMXNRPSHWHQFLMXLL]QMHVWYRUHL]YRUPRL
p6SRVREQRVWHIDSUHSR]QDMHVHSRQMHJRYRMVSRVREQRVWLGDSUHSR]QD
VSRVREQRVWLVYRMLKVXUDGQLND
p7UJRYFLVYHJVYLMHWDSULSDGDMXLVWRMUHOLJLML
7UJRYLQDFLYLOL]LUDDOLLNYDULQDURGH
7UJRYLQDMHNRODYDUDQMD
p1DMYDQLMLSURL]YRGVYDNHWULQHSULYUHGHMHSRWURD
1HVSRUQRMHGDLYLPRQDUDXQQHUD]YLMHQLKQDURGDGDQDDSUHYHOLND
SRWURQMDVPDQMXMHQMLKRYHPRJXQRVWLSRWURQMHMHUVHRQROLNRNROLNRPL
]DKWLMHYDPR]DVHEHQHPRHXLQLWLUDVSRORLYLP]DVYH
p$NRMHPDORXODJDQMHGXHMHYULMHPHSURL]YRGQMHPDQMLMHEURM]DSRVOHQLK
LPDOLMHSURILWDNRMHYHHXODJDQMHNUDHMHYULMHPHSURL]YRGQMHDSURILW
]DGRYROMDYDDNRMHVX]QDWQDXODJDQMDSRWUHEQRMHNUDWNRYULMHPMHMHGLQLFL
SURL]YRGDDSURILWMHYLVRN
.DGSURILWSRVWDQHJODYQLFLOMDQHRSHGREUROMXGLRQGDVXRWYRUHQDYUDWD
L]UDEOMLYDQMXLVRFLMDOQRMQHSUDYGL
p'REDUSURSDJDQGLVWPRHXYMHULWLLSRPRXLVWLQH
o.DGDSURSDGQHNXDYHOLNDDWRSRJDDSXQRRELQLKOMXGL
p8VYDNRPSURUDXQXVYDNDJUHNDNRMDVHPRHSRWNUDVWLWRHLXLQLWL
6YDNDJUHNDPDXNRMHPSURUDXQXYRGLWHNQDMYHRMWHWL
p$OLPDNDNYHELOHWHWHSRYH]DQHVWHKQLNLPQDSUHWNRPUD]YRMVHQHPRH
]DXVWDYLWL
5D]YRMSUHWSRVWDYOMDVXSVWLWXFLMXOMXGVNLKPLLDL]QRMDVURERWLPDLVLYRP
PDWHULMRPRVWYDUHQXNUR]DGDSWLUDQXWHKQRORJLMX
o3UHLFDMHQDMYHDXGDOMHQRVWL]PHXGYLMXWRDND
o5HNODPDMHXPLMHHGDVHQDQLDQLJODYDDSRJRGLQRYDUND
p-HOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQHXPLMHD
XELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQLQLNDGDQH
L]EDFHL]NRORWHLQH]UHOLMDOLQRVWRGXPMHWQLND"
1LWNRQLNDGDQLMHSRVWLJDRQHWRYHOLNRDGDVHQLMHL]ORLRUL]LNX
1LWDVHXLYRWXQHSRVWLHEH]QDSRUDVPMHORVWLGDVHSUHX]PHUL]LNLHVWR
SRQHWRSDWQMH
3ULKYDDMUL]LNDOLYRGLUDXQDRVYRMLPPRJXQRVWLPDLSULOLNDPD
p-DRYGMHVDPRVOXEXMHPDOLQHPLVOLP
o1HPDPQLWDSURWLYVWUXQMDND2QLHXYLMHNSRVWRMDWL8YLMHNHQD
SULPMHUSRVWRMDWLNLUXU]L3RWUHEQRMHVDPRVSULMHLWLGDVHQHXGUXHXNODVX
LOLNDVWXWMPRQRSROL]LUDMXVYRMXNRPSHWHQFLMXLL]QMHVWYRUHL]YRUPRL
p6SRVREQRVWHIDSUHSR]QDMHVHSRQMHJRYRMVSRVREQRVWLGDSUHSR]QD
VSRVREQRVWLVYRMLKVXUDGQLND
p7UJRYFLVYHJVYLMHWDSULSDGDMXLVWRMUHOLJLML
UJRYLQDFLYLOL]LUDDOLLNYDULQDURGH
7
7UJRYLQDMHNRODYDUDQMD
p1DMYDQLMLSURL]YRGVYDNHWULQHSULYUHGHMHSRWURD
HVSRUQRMHGDLYLPRQDUDXQQHUD]YLMHQLKQDURGDGDQDDSUHYHOLND
1
SRWURQMDVPDQMXMHQMLKRYHPRJXQRVWLSRWURQMHMHUVHRQROLNRNROLNRPL
]DKWLMHYDPR]DVHEHQHPRHXLQLWLUDVSRORLYLP]DVYH
p$NRMHPDORXODJDQMHGXHMHYULMHPHSURL]YRGQMHPDQMLMHEURM]DSRVOHQLK
LPDOLMHSURILWDNRMHYHHXODJDQMHNUDHMHYULMHPHSURL]YRGQMHDSURILW
]DGRYROMDYDDNRMHVX]QDWQDXODJDQMDSRWUHEQRMHNUDWNRYULMHPMHMHGLQLFL
SURL]YRGDDSURILWMHYLVRN
.DGSURILWSRVWDQHJODYQLFLOMDQHRSHGREUROMXGLRQGDVXRWYRUHQDYUDWD
L]UDEOMLYDQMXLVRFLMDOQRMQHSUDYGL
p'REDUSURSDJDQGLVWPRHXYMHULWLLSRPRXLVWLQH
o.DGDSURSDGQHNXDYHOLNDDWRSRJDDSXQRRELQLKOMXGL
p8VYDNRPSURUDXQXVYDNDJUHNDNRMDVHPRHSRWNUDVWLWRHLXLQLWL
6YDNDJUHNDPDXNRMHPSURUDXQXYRGLWHNQDMYHRMWHWL
p$OLPDNDNYHELOHWHWHSRYH]DQHVWHKQLNLPQDSUHWNRPUD]YRMVHQHPRH
]DXVWDYLWL
5D]YRMSUHWSRVWDYOMDVXSVWLWXFLMXOMXGVNLKPLLDL]QRMDVURERWLPDLVLYRP
PDWHULMRPRVWYDUHQXNUR]DGDSWLUDQXWHKQRORJLMX
o3UHLFDMHQDMYHDXGDOMHQRVWL]PHXGYLMXWRDND
o5HNODPDMHXPLMHHGDVHQDQLDQLJODYDDSRJRGLQRYDUND
p-HOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQHXPLMHD
XELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQLQLNDGDQH
L]EDFHL]NRORWHLQH]UHOLMDOLQRVWRGXPMHWQLND"
1LWNRQLNDGDQLMHSRVWLJDRQHWRYHOLNRDGDVHQLMHL]ORLRUL]LNX
1LWDVHXLYRWXQHSRVWLHEH]QDSRUDVPMHORVWLGDVHSUHX]PHUL]LNLHVWR
SRQHWRSDWQMH
3ULKYDDMUL]LNDOLYRGLUDXQDRVYRMLPPRJXQRVWLPDLSULOLNDPD
p-DRYGMHVDPRVOXEXMHPDOLQHPLVOLP
o1HPDPQLWDSURWLYVWUXQMDND2QLHXYLMHNSRVWRMDWL8YLMHNHQD
SULPMHUSRVWRMDWLNLUXU]L3RWUHEQRMHVDPRVSULMHLWLGDVHQHXGUXHXNODVX
LOLNDVWXWMPRQRSROL]LUDMXVYRMXNRPSHWHQFLMXLL]QMHVWYRUHL]YRUPRL
p6SRVREQRVWHIDSUHSR]QDMHVHSRQMHJRYRMVSRVREQRVWLGDSUHSR]QD
VSRVREQRVWLVYRMLKVXUDGQLND
p7UJRYFLVYHJVYLMHWDSULSDGDMXLVWRMUHOLJLML
7UJRYLQDFLYLOL]LUDDOLLNYDULQDURGH
7UJRYLQDMHNRODYDUDQMD
,QIRUPDFLMDQLMHYLHVWYDUUDXQDODWRMHQDLQLYRWD
p
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8ELORNRMHPVNXSXSRGDWDNDRQDMSRGDWDNNRMLMHQDMRLJOHGQLMHLVSUDYDQ
EH]LNDNYHSRWUHEH]DSURYMHURPMHVWJUHND
p6YDNLGDOMQMLSURJUDPLULWHVHGRNQHLVSXQLVYHUDVSRORLYHPHPRULMH
6YHGRNSURJUDPQHSURYHGHXUDGXEDUHVWPMHVHFLQDMSRJXEQLMDJUHND
QHHVHRWNULWL$NRQRYLSURJUDPSRMDDGRGDWQLPOMXGLPDNDVQLWH
NRQDDQSURJUDP
6YDNLMHSURJUDPGREDUNDGMHXGREULPUXNDPD
p1DMRSDVQLMLQHSULMDWHOMLVORERGHWLVNDVXQRYLQDULNRMLMH]ORUDEH
1HNDGDVXOMXGLLPDOLPXLODVDGDLPDPRQRYLQVWYR
1RYLQDUMHRYMHNNRMLMHSURPDLRVYRMH]YDQMH
LQIRUPDFLMDSURJUDPQRYLQHQRYLQDUWLVDNYLMHVWL
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p'UXWYHQLQDSUHGDNPRJXMHVDPRSRPRXPDQMLQDYHLQDFHPHQWLUD
SRVWRMHH
.DGDYHLQDOMXGLXMHULMHQDSUHGDNPLVOLQDPDQMHSRVOD
1DSUHGDNMHRVWYDUHQMHXWRSLMD
1DSUHGDN]QDLGDVYHYLH]QDPRDVYHPDQMHLPDPRRGWRJD
1HQDSUHGRYDWL]QDLQD]DGRYDWL
2VQRYQLMHSUHGXYMHW]DVYDNLQDSUHGDNMHXYMHUHQMHGDMHQXQRPRJXH
p1LMHVUDPRWDSDVWLVUDPRWDMHRVWDWLOHDWL
6SRGDQHPRHSDVWL/HLLGDOMH
'RNPRHSDGDWLQLVLSURSDR
QDSUHGDNLSDG
p6ORERGQRWULWHNRMHUDVSRUHXMHQDFLRQDOQLSULKRGMHQDUDYQRQHSUDYHGQR
$OLWDMHQHSUDYGDLVWRYUHPHQR]DGUXJHOMXGHSRWLFDMGDXRSHRVWYDUXMX
QDFLRQDOQLSULKRG.DGDQHELELORUD]OLNDXGRKRWNXWNRELVHWUXGLR
L]MHGQDLWLLK"
o9MHURYQLFLLPDMXERMHSDPHQMHRGGXQLND
o9ODVQLWYRMHNUDD
6ORERGQRWULWHNRMHUDVSRUHXMHQDFLRQDOQLSULKRGMHQDUDYQRQHSUDYHGQR
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$OLWDMHQHSUDYGDLVWRYUHPHQR]DGUXJHOMXGHSRWLFDMGDXRSHRVWYDUXMX
QDFLRQDOQLSULKRG.DGDQHELELORUD]OLNDXGRKRWNXWNRELVHWUXGLR
L]MHGQDLWLLK"
o9MHURYQLFLLPDMXERMHSDPHQMHRGGXQLND
9ODVQLWYRMHNUDD
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QDSUHGDNLSDG
p'UXWYHQLQDSUHGDNPRJXMHVDPRSRPRXPDQMLQDYHLQDFHPHQWLUD
SRVWRMHH
.DGDYHLQDOMXGLXMHULMHQDSUHGDNPLVOLQDPDQMHSRVOD
1DSUHGDNMHRVWYDUHQMHXWRSLMD
1DSUHGDN]QDLGDVYHYLH]QDPRDVYHPDQMHLPDPRRGWRJD
1HQDSUHGRYDWL]QDLQD]DGRYDWL
2VQRYQLMHSUHGXYMHW]DVYDNLQDSUHGDNMHXYMHUHQMHGDMHQXQRPRJXH
p1LMHVUDPRWDSDVWLVUDPRWDMHRVWDWLOHDWL
6SRGDQHPRHSDVWL/HLLGDOMH
RNPRHSDGDWLQLVLSURSDR
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2,1)250$7,&,,129,1$56798
LQIRUPDFLMDSURJUDPQRYLQHQRYLQDUWLVDNYLMHVWL
p,QIRUPDFLMDQLMHYLHVWYDUUDXQDODWRMHQDLQLYRWD
1DMEROMLL]YRULQIRUPDFLMDVXOMXGLNRMLVXREHDOLGDWRQHHGDOMHSULDWL
8ELORNRMHPVNXSXSRGDWDNDRQDMSRGDWDNNRMLMHQDMRLJOHGQLMHLVSUDYDQ
EH]LNDNYHSRWUHEH]DSURYMHURPMHVWJUHND
p6YDNLGDOMQMLSURJUDPLULWHVHGRNQHLVSXQLVYHUDVSRORLYHPHPRULMH
6YHGRNSURJUDPQHSURYHGHXUDGXEDUHVWPMHVHFLQDMSRJXEQLMDJUHND
QHHVHRWNULWL$NRQRYLSURJUDPSRMDDGRGDWQLPOMXGLPDNDVQLWH
NRQDDQSURJUDP
6YDNLMHSURJUDPGREDUNDGMHXGREULPUXNDPD
p1DMRSDVQLMLQHSULMDWHOMLVORERGHWLVNDVXQRYLQDULNRMLMH]ORUDEH
1HNDGDVXOMXGLLPDOLPXLODVDGDLPDPRQRYLQVWYR
RYLQDUMHRYMHNNRMLMHSURPDLRVYRMH]YDQMH
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8ELORNRMHPVNXSXSRGDWDNDRQDMSRGDWDNNRMLMHQDMRLJOHGQLMHLVSUDYDQ
EH]LNDNYHSRWUHEH]DSURYMHURPMHVWJUHND
p6YDNLGDOMQMLSURJUDPLULWHVHGRNQHLVSXQLVYHUDVSRORLYHPHPRULMH
6YHGRNSURJUDPQHSURYHGHXUDGXEDUHVWPMHVHFLQDMSRJXEQLMDJUHND
QHHVHRWNULWL$NRQRYLSURJUDPSRMDDGRGDWQLPOMXGLPDNDVQLWH
NRQDDQSURJUDP
6YDNLMHSURJUDPGREDUNDGMHXGREULPUXNDPD
p1DMRSDVQLMLQHSULMDWHOMLVORERGHWLVNDVXQRYLQDULNRMLMH]ORUDEH
1HNDGDVXOMXGLLPDOLPXLODVDGDLPDPRQRYLQVWYR
1RYLQDUMHRYMHNNRMLMHSURPDLRVYRMH]YDQMH
LQIRUPDFLMDSURJUDPQRYLQHQRYLQDUWLVDNYLMHVWL
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p'UXWYHQLQDSUHGDNPRJXMHVDPRSRPRXPDQMLQDYHLQDFHPHQWLUD
SRVWRMHH
.DGDYHLQDOMXGLXMHULMHQDSUHGDNPLVOLQDPDQMHSRVOD
1DSUHGDNMHRVWYDUHQMHXWRSLMD
1DSUHGDN]QDLGDVYHYLH]QDPRDVYHPDQMHLPDPRRGWRJD
1HQDSUHGRYDWL]QDLQD]DGRYDWL
2VQRYQLMHSUHGXYMHW]DVYDNLQDSUHGDNMHXYMHUHQMHGDMHQXQRPRJXH
p1LMHVUDPRWDSDVWLVUDPRWDMHRVWDWLOHDWL
6SRGDQHPRHSDVWL/HLLGDOMH
'RNPRHSDGDWLQLVLSURSDR
QDSUHGDNLSDG
p6ORERGQRWULWHNRMHUDVSRUHXMHQDFLRQDOQLSULKRGMHQDUDYQRQHSUDYHGQR
$OLWDMHQHSUDYGDLVWRYUHPHQR]DGUXJHOMXGHSRWLFDMGDXRSHRVWYDUXMX
QDFLRQDOQLSULKRG.DGDQHELELORUD]OLNDXGRKRWNXWNRELVHWUXGLR
L]MHGQDLWLLK"
o9MHURYQLFLLPDMXERMHSDPHQMHRGGXQLND
o9ODVQLWYRMHNUDD
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1DSUHGDNMHRVWYDUHQMHXWRSLMD
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1HQDSUHGRYDWL]QDLQD]DGRYDWL
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1DMEROMLL]YRULQIRUPDFLMDVXOMXGLNRMLVXREHDOLGDWRQHHGDOMHSULDWL
8ELORNRMHPVNXSXSRGDWDNDRQDMSRGDWDNNRMLMHQDMRLJOHGQLMHLVSUDYDQ
EH]LNDNYHSRWUHEH]DSURYMHURPMHVWJUHND
p6YDNLGDOMQMLSURJUDPLULWHVHGRNQHLVSXQLVYHUDVSRORLYHPHPRULMH
6YHGRNSURJUDPQHSURYHGHXUDGXEDUHVWPMHVHFLQDMSRJXEQLMDJUHND
QHHVHRWNULWL$NRQRYLSURJUDPSRMDDGRGDWQLPOMXGLPDNDVQLWH
NRQDDQSURJUDP
6YDNLMHSURJUDPGREDUNDGMHXGREULPUXNDPD
p1DMRSDVQLMLQHSULMDWHOMLVORERGHWLVNDVXQRYLQDULNRMLMH]ORUDEH
HNDGDVXOMXGLLPDOLPXLODVDGDLPDPRQRYLQVWYR
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1RYLQDUMHXYLMHNMHGDQRGRQLKNRMLVXSRVOLMHVYHRGPDK]QDOL
1RYLQDUVHSRVWDMHWRODNHWRVHODNHSLHDSMHVQLNWRVHWHHSLH
1RYLQDUVOLLDUWLVWXNRMLVDVPLMHNRPKRGDSRYLVRNRPXHWXDGDSULWRP
QHVPLMHPLVOLWLQDGXELQX
1RYLQDULOMXGHVWDOQRWDSDMXSRUDPHQLPDXSRWUD]L]DPMHVWRPJGMH
QDMODNHPRJX]DELWLQR
1RYLQDUVWYRMHNQMLHYQRVWQDEU]XUXNX
1RYLQHVXNRQ]HUYDYUHPHQD
6ORERGDWLVNDVYDNLQRYLQDUVPLMHSLVDWLWRKRH$OLWRQH]QDLGDHVHWRL
WLVNDWL
7LVDNMHPRJXQRVWGDVHVWYDULSUHXWHWDNRWRVHWLVNDMXGUXJH
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QLVXQLWDSUHPDRYRP
6YRMVWYRMHYHOLNRJGXKDSUH]LUDWLQHSUDYGH
7HNRMHELWLXVWDQMXSRGQRVLWLQHSUDYGXXYDWLWDMQXLGREURUDVSRODJDWL
VYRMLPVORERGQLPYUHPHQRP
7NRRODNRSULKYDDQHSUDYGXLVDPMHQDQRVL8EH]GDQXQHSUDYGHXYLMHNVH
QDOD]LQDMYHDEULJDRNRSULYLGDSUDYD8QHSUDYHGQRXUHHQRPGUXWYX
RYMHNSDWL
=DNRQMHVLOQLNQDGSULURGRPRYMHND
=DNRQVHVWYDUD]DVYHDOLVHSULPMHQMXMHVDPR]DVLURPDKH
=DNRQYLGLVUGLWRJDVUGLWLQHYLGL]DNRQD
=DNRQLVXXYLMHNNRULVQLRQLPDNRMLLPDMXDWHWQLRQLPDNRMLQHPDMXQLWD
=DNRQLWUHEDMXELWLMHGQDNL]DVYHLNDGWLWHLNDGNDQMDYDMX
p%ROMHGDVHQHSUDYGHGRJDDMXQHJRGDVHQDQHSUDYHGDQQDLQSRSUDYOMDMX
,VWLQLWLMXQDFLSRYLMHVWLQLVXELOLYHOLNLRVYDMDLYHRQLNRMLVXVHERULOLSURWLY
QHSUDYGH
1DMYHDMHRSDVQRVW]DOMXGHXQMLKRYXPHXVREQXRGQRVXGDGUXJRPHQH
QDQRVHQHSUDYGX
1DMYHHSUL]QDQMHGXJXMHPRRQLPDNRMLSURWHVWLUDMXSURWLYQHSUDYGH
1HSUDYGDL]D]LYDQHSUDYGXQDVLOMHUDDQDVLOMHP
1HSUDYGHVHQHWROMHSHVYODGDYDMXGREURLQVWYLPDQHJRWRVHL]UDYQDYDMX
XSRUQRXX]DMDPQHPUQMH
1LNDGQLWDQHL]D]LYDSREXQXYLHRGQHSUDYGHVYDGUXJD]ODNRMDWUSLPR
QLVXQLWDSUHPDRYRP
6YRMVWYRMHYHOLNRJGXKDSUH]LUDWLQHSUDYGH
7HNRMHELWLXVWDQMXSRGQRVLWLQHSUDYGXXYDWLWDMQXLGREURUDVSRODJDWL
VYRMLPVORERGQLPYUHPHQRP
7NRRODNRSULKYDDQHSUDYGXLVDPMHQDQRVL8EH]GDQXQHSUDYGHXYLMHNVH
QDOD]LQDMYHDEULJDRNRSULYLGDSUDYD8QHSUDYHGQRXUHHQRPGUXWYX
RYMHNSDWL
'DQHPDORLKOMXGLQHELELORGREULKSUDYQLND
p
3UDYQLFLVXOMXGLNRMLSUDYHGQRVWYDUDMXVD]DNRQRP
o8SUDYRVXXXYLMHNSRVWRMLQHNDRSDVQRVW$NRWRQLMHVDP]DNRQRQGDVX
VXFL
o9HLVDP]QDN]DSDUDJUDIHL]JOHGDNDRVSUDYD]DPXHQMH
p1D]HPOMLQHPDSUDYHGQLNDNRMLLQHLGREURQHELQLNDGVDJULMHLR
3UDYHGQLFLREHDYDMXPDORDLQHPQRJR]OLREHDYDMXSUHYLHDQHLQH
QLWD
3UDYHGQLNUD]XPLMHSUDYRPDOHQLKDQDURGVHYHVHOLNDGVHPQRH
SUDYHGQLFL
p1DMYHLQHSULMDWHOMSUDYDMHVWSULYLOHJLMD
SUDYQLFLSUDYRVXHSDUDJUDISUDYHGQLNSULYLOHJLMD]DWYRUEH]DNRQMH
SUDYQLFLSUDYRVXHSDUDJUDISUDYHGQLNSULYLOHJLMD]DWYRUEH]DNRQMH
p'DQHPDORLKOMXGLQHELELORGREULKSUDYQLND
3UDYQLFLVXOMXGLNRMLSUDYHGQRVWYDUDMXVD]DNRQRP
o8SUDYRVXXXYLMHNSRVWRMLQHNDRSDVQRVW$NRWRQLMHVDP]DNRQRQGDVX
VXFL
o9HLVDP]QDN]DSDUDJUDIHL]JOHGDNDRVSUDYD]DPXHQMH
p1D]HPOMLQHPDSUDYHGQLNDNRMLLQHLGREURQHELQLNDGVDJULMHLR
3UDYHGQLFLREHDYDMXPDORDLQHPQRJR]OLREHDYDMXSUHYLHDQHLQH
QLWD
3UDYHGQLNUD]XPLMHSUDYRPDOHQLKDQDURGVHYHVHOLNDGVHPQRH
SUDYHGQLFL
p1DMYHLQHSULMDWHOMSUDYDMHVWSULYLOHJLMD
=DNRQMHVLOQLNQDGSULURGRPRYMHND
=DNRQVHVWYDUD]DVYHDOLVHSULPMHQMXMHVDPR]DVLURPDKH
=DNRQYLGLVUGLWRJDVUGLWLQHYLGL]DNRQD
=DNRQLVXXYLMHNNRULVQLRQLPDNRMLLPDMXDWHWQLRQLPDNRMLQHPDMXQLWD
=DNRQLWUHEDMXELWLMHGQDNL]DVYHLNDGWLWHLNDGNDQMDYDMX
p%ROMHGDVHQHSUDYGHGRJDDMXQHJRGDVHQDQHSUDYHGDQQDLQSRSUDYOMDMX
,VWLQLWLMXQDFLSRYLMHVWLQLVXELOLYHOLNLRVYDMDLYHRQLNRMLVXVHERULOLSURWLY
QHSUDYGH
1DMYHDMHRSDVQRVW]DOMXGHXQMLKRYXPHXVREQXRGQRVXGDGUXJRPHQH
QDQRVHQHSUDYGX
1DMYHHSUL]QDQMHGXJXMHPRRQLPDNRMLSURWHVWLUDMXSURWLYQHSUDYGH
1HSUDYGDL]D]LYDQHSUDYGXQDVLOMHUDDQDVLOMHP
1HSUDYGHVHQHWROMHSHVYODGDYDMXGREURLQVWYLPDQHJRWRVHL]UDYQDYDMX
XSRUQRXX]DMDPQHPUQMH
1LNDGQLWDQHL]D]LYDSREXQXYLHRGQHSUDYGHVYDGUXJD]ODNRMDWUSLPR
QLVXQLWDSUHPDRYRP
6YRMVWYRMHYHOLNRJGXKDSUH]LUDWLQHSUDYGH
7HNRMHELWLXVWDQMXSRGQRVLWLQHSUDYGXXYDWLWDMQXLGREURUDVSRODJDWL
VYRMLPVORERGQLPYUHPHQRP
7NRRODNRSULKYDDQHSUDYGXLVDPMHQDQRVL8EH]GDQXQHSUDYGHXYLMHNVH
QDOD]LQDMYHDEULJDRNRSULYLGDSUDYD8QHSUDYHGQRXUHHQRPGUXWYX
RYMHNSDWL
ULYLOHJLMLVYLKYUVWDVXJUREVORERGHLSUDYHGQRVWL
3
3RVOMHGLFDQMHJRYDQMHPUQMHMHPDVRYQLQDUFL]DPLSULYLOHJLMDQHUD]YLMHQLKL
QHGRYROMQRSRWYUHQLKNXOWXUD'RYROMQRVHVDPRVMHWLWLNROLNRVXNQMLJD
SURLWDOLWDNRYLGXKRYLYRHWLMHNRPVYRJUDGQRJLLYRWQRJYLMHND
$NRVXNQMLQLFHSUD]QHD]DWYRULSXQLWRLKSRYH]XMH"
p
.RGYHLQH]DWYRUDQHYLGHVHUHHWNH6YDNRXWRLWHSURORVWLMHVW]DWYRU
7NRVHHOLRVLJXUDWLSURWLYVYHJDGRSULQRVLLUHQMX]DWYRUD
=DSURFMHQXGUDYHWUHEDYLGMHWLQMH]LQH]DWYRUHL]QXWUD
=DNRQMDHJDMHQDMYHHEH]DNRQMH
GHPRNUDFLMDGUDYDGXPDQGLNWDWXUDWLUDQLMDRSR]LFLMD
WRWDOLWDUL]DPFHQWUDOL]DFLMDSUHVLMHVLODWHURUDXWRULWDUQRVW
p$NRSUHGVWDYQLFLRYHGUDYHQDSUDYHQHWRJOXSRLPHNDRQMHQJUDDQLQ
QHXELWLSRJRHQWR]QDLGDQHLYLPXGHPRNUDWLQRMGUDYL
LPQHWNRRGUDYQLPSRVORYLPDNDHWRVHWRPHQHWLH"PRHPR
RHNLYDWLGDVHGUDYLVSUHPD]OR'HPRNUDFLMDLQH]DYLVQRVWSUHGVWDYOMDMX
NRPSOHPHQWDUQHLQHRGYRMLYHVWYDUQRVWLL]JXELWLSUYX]QDLORELL]JXELWL
GUXJLLREUQXWR
'HPRNUDFLMDMHSRKOHSDSRMHGLQFDNRMXQDG]LUHGUXWYRQRQHEDSUHYLH
UHYQDYODGD
'HPRNUDFLMDMHSRVWXSDNNRMLMDPLGDVHQDPDQHYODGDEROMHQHJRWRVPR
]DVOXLOL
'HPRNUDFLMDMHXPLMHHGDVHQDURGVYHDQRYDUDXLPHQDURGD
'HPRNUDFLMDQLMHSLWDQMHVYUVLVKRGQRVWLYHPRUDOD
'HPRNUDFLMDSRLYDQDWULQDHODQDVORERGLVDYMHVWLQDVORERGLJRYRUDLQD
UD]ERULWRVWLGDQLMHGQXRGQMLKQHNRULVWL
'HPRNUDFLMDRQDNRNDNRMHMDYLGLPPRUDQDMVODELMHP]DMDPLWLLVWHSULOLNH
NDRLQDMMDHP
'HPRNUDWVNDVYLMHVWJUDDQDXVSLMHYDVDPRXGUXWYXXNRPQDVYLP
]QDDMQLPSRGUXMLPDYULMHGHVORERGQDYODVWLWDRGJRYRUQRVWLGUXWYHQD
GXQRVW
p'UDYDELVHSUYHQVWYHQRWUHEDODVNUELWLRVLURPDQLPD%RJDWLVHQDDORVW
SUHYLHVNUEHRVHELVDPLPD'UDYDMHL]XPNRMDFLMHSDGUXWYRQDNODVH
'UDYDMHL]YDQUHGQDPMHUDSURWLYNDRVD'UDYDMHSRMDYOMLYDQMH%RJD
'UDYDNRMDHOL]GUDYRGUXWYRPRUDXORLWLSXQRYLHUDGLNDOQLKPMHUDX
SRGUXMXVRFLRHNRQRPVNLKUHIRUPLDNRHOLVRFLMDOQREODJRVWDQMHVYRMHJ
SXDQVWYD
p$NRSUHGVWDYQLFLRYHGUDYHQDSUDYHQHWRJOXSRLPHNDRQMHQJUDDQLQ
QHXELWLSRJRHQWR]QDLGDQHLYLPXGHPRNUDWLQRMGUDYL
LPQHWNRRGUDYQLPSRVORYLPDNDHWRVHWRPHQHWLH"PRHPR
RHNLYDWLGDVHGUDYLVSUHPD]OR'HPRNUDFLMDLQH]DYLVQRVWSUHGVWDYOMDMX
NRPSOHPHQWDUQHLQHRGYRMLYHVWYDUQRVWLL]JXELWLSUYX]QDLORELL]JXELWL
GUXJLLREUQXWR
'HPRNUDFLMDMHSRKOHSDSRMHGLQFDNRMXQDG]LUHGUXWYRQRQHEDSUHYLH
UHYQDYODGD
'HPRNUDFLMDMHSRVWXSDNNRMLMDPLGDVHQDPDQHYODGDEROMHQHJRWRVPR
]DVOXLOL
'HPRNUDFLMDMHXPLMHHGDVHQDURGVYHDQRYDUDXLPHQDURGD
'HPRNUDFLMDQLMHSLWDQMHVYUVLVKRGQRVWLYHPRUDOD
'HPRNUDFLMDSRLYDQDWULQDHODQDVORERGLVDYMHVWLQDVORERGLJRYRUDLQD
UD]ERULWRVWLGDQLMHGQXRGQMLKQHNRULVWL
'HPRNUDFLMDRQDNRNDNRMHMDYLGLPPRUDQDMVODELMHP]DMDPLWLLVWHSULOLNH
NDRLQDMMDHP
'HPRNUDWVNDVYLMHVWJUDDQDXVSLMHYDVDPRXGUXWYXXNRPQDVYLP
]QDDMQLPSRGUXMLPDYULMHGHVORERGQDYODVWLWDRGJRYRUQRVWLGUXWYHQD
GXQRVW
p'UDYDELVHSUYHQVWYHQRWUHEDODVNUELWLRVLURPDQLPD%RJDWLVHQDDORVW
SUHYLHVNUEHRVHELVDPLPD'UDYDMHL]XPNRMDFLMHSDGUXWYRQDNODVH
'UDYDMHL]YDQUHGQDPMHUDSURWLYNDRVD'UDYDMHSRMDYOMLYDQMH%RJD
'UDYDNRMDHOL]GUDYRGUXWYRPRUDXORLWLSXQRYLHUDGLNDOQLKPMHUDX
SRGUXMXVRFLRHNRQRPVNLKUHIRUPLDNRHOLVRFLMDOQREODJRVWDQMHVYRMHJ
SXDQVWYD
GHPRNUDFLMDGUDYDGXPDQGLNWDWXUDWLUDQLMDRSR]LFLMD
WRWDOLWDUL]DPFHQWUDOL]DFLMDSUHVLMHVLODWHURUDXWRULWDUQRVW
p$NRVXNQMLQLFHSUD]QHD]DWYRULSXQLWRLKSRYH]XMH"
.RGYHLQH]DWYRUDQHYLGHVHUHHWNH6YDNRXWRLWHSURORVWLMHVW]DWYRU
7NRVHHOLRVLJXUDWLSURWLYVYHJDGRSULQRVLLUHQMX]DWYRUD
=DSURFMHQXGUDYHWUHEDYLGMHWLQMH]LQH]DWYRUHL]QXWUD
DNRQMDHJDMHQDMYHHEH]DNRQMH
=
3ULYLOHJLMLVYLKYUVWDVXJUREVORERGHLSUDYHGQRVWL
3RVOMHGLFDQMHJRYDQMHPUQMHMHPDVRYQLQDUFL]DPLSULYLOHJLMDQHUD]YLMHQLKL
QHGRYROMQRSRWYUHQLKNXOWXUD'RYROMQRVHVDPRVMHWLWLNROLNRVXNQMLJD
SURLWDOLWDNRYLGXKRYLYRHWLMHNRPVYRJUDGQRJLLYRWQRJYLMHND
ULYLOHJLMLVYLKYUVWDVXJUREVORERGHLSUDYHGQRVWL
3
3RVOMHGLFDQMHJRYDQMHPUQMHMHPDVRYQLQDUFL]DPLSULYLOHJLMDQHUD]YLMHQLKL
QHGRYROMQRSRWYUHQLKNXOWXUD'RYROMQRVHVDPRVMHWLWLNROLNRVXNQMLJD
SURLWDOLWDNRYLGXKRYLYRHWLMHNRPVYRJUDGQRJLLYRWQRJYLMHND
p$NRVXNQMLQLFHSUD]QHD]DWYRULSXQLWRLKSRYH]XMH"
.RGYHLQH]DWYRUDQHYLGHVHUHHWNH6YDNRXWRLWHSURORVWLMHVW]DWYRU
7NRVHHOLRVLJXUDWLSURWLYVYHJDGRSULQRVLLUHQMX]DWYRUD
=DSURFMHQXGUDYHWUHEDYLGMHWLQMH]LQH]DWYRUHL]QXWUD
=DNRQMDHJDMHQDMYHHEH]DNRQMH
GHPRNUDFLMDGUDYDGXPDQGLNWDWXUDWLUDQLMDRSR]LFLMD
WRWDOLWDUL]DPFHQWUDOL]DFLMDSUHVLMHVLODWHURUDXWRULWDUQRVW
p$NRSUHGVWDYQLFLRYHGUDYHQDSUDYHQHWRJOXSRLPHNDRQMHQJUDDQLQ
QHXELWLSRJRHQWR]QDLGDQHLYLPXGHPRNUDWLQRMGUDYL
LPQHWNRRGUDYQLPSRVORYLPDNDHWRVHWRPHQHWLH"PRHPR
RHNLYDWLGDVHGUDYLVSUHPD]OR'HPRNUDFLMDLQH]DYLVQRVWSUHGVWDYOMDMX
NRPSOHPHQWDUQHLQHRGYRMLYHVWYDUQRVWLL]JXELWLSUYX]QDLORELL]JXELWL
GUXJLLREUQXWR
'HPRNUDFLMDMHSRKOHSDSRMHGLQFDNRMXQDG]LUHGUXWYRQRQHEDSUHYLH
UHYQDYODGD
'HPRNUDFLMDMHSRVWXSDNNRMLMDPLGDVHQDPDQHYODGDEROMHQHJRWRVPR
]DVOXLOL
'HPRNUDFLMDMHXPLMHHGDVHQDURGVYHDQRYDUDXLPHQDURGD
'HPRNUDFLMDQLMHSLWDQMHVYUVLVKRGQRVWLYHPRUDOD
'HPRNUDFLMDSRLYDQDWULQDHODQDVORERGLVDYMHVWLQDVORERGLJRYRUDLQD
UD]ERULWRVWLGDQLMHGQXRGQMLKQHNRULVWL
'HPRNUDFLMDRQDNRNDNRMHMDYLGLPPRUDQDMVODELMHP]DMDPLWLLVWHSULOLNH
NDRLQDMMDHP
'HPRNUDWVNDVYLMHVWJUDDQDXVSLMHYDVDPRXGUXWYXXNRPQDVYLP
]QDDMQLPSRGUXMLPDYULMHGHVORERGQDYODVWLWDRGJRYRUQRVWLGUXWYHQD
GXQRVW
p'UDYDELVHSUYHQVWYHQRWUHEDODVNUELWLRVLURPDQLPD%RJDWLVHQDDORVW
SUHYLHVNUEHRVHELVDPLPD'UDYDMHL]XPNRMDFLMHSDGUXWYRQDNODVH
'UDYDMHL]YDQUHGQDPMHUDSURWLYNDRVD'UDYDMHSRMDYOMLYDQMH%RJD
'UDYDNRMDHOL]GUDYRGUXWYRPRUDXORLWLSXQRYLHUDGLNDOQLKPMHUDX
SRGUXMXVRFLRHNRQRPVNLKUHIRUPLDNRHOLVRFLMDOQREODJRVWDQMHVYRMHJ
SXDQVWYD
p$NRSUHGVWDYQLFLRYHGUDYHQDSUDYHQHWRJOXSRLPHNDRQMHQJUDDQLQ
QHXELWLSRJRHQWR]QDLGDQHLYLPXGHPRNUDWLQRMGUDYL
LPQHWNRRGUDYQLPSRVORYLPDNDHWRVHWRPHQHWLH"PRHPR
RHNLYDWLGDVHGUDYLVSUHPD]OR'HPRNUDFLMDLQH]DYLVQRVWSUHGVWDYOMDMX
NRPSOHPHQWDUQHLQHRGYRMLYHVWYDUQRVWLL]JXELWLSUYX]QDLORELL]JXELWL
GUXJLLREUQXWR
'HPRNUDFLMDMHSRKOHSDSRMHGLQFDNRMXQDG]LUHGUXWYRQRQHEDSUHYLH
UHYQDYODGD
'HPRNUDFLMDMHSRVWXSDNNRMLMDPLGDVHQDPDQHYODGDEROMHQHJRWRVPR
]DVOXLOL
'HPRNUDFLMDMHXPLMHHGDVHQDURGVYHDQRYDUDXLPHQDURGD
'HPRNUDFLMDQLMHSLWDQMHVYUVLVKRGQRVWLYHPRUDOD
'HPRNUDFLMDSRLYDQDWULQDHODQDVORERGLVDYMHVWLQDVORERGLJRYRUDLQD
UD]ERULWRVWLGDQLMHGQXRGQMLKQHNRULVWL
'HPRNUDFLMDRQDNRNDNRMHMDYLGLPPRUDQDMVODELMHP]DMDPLWLLVWHSULOLNH
NDRLQDMMDHP
'HPRNUDWVNDVYLMHVWJUDDQDXVSLMHYDVDPRXGUXWYXXNRPQDVYLP
]QDDMQLPSRGUXMLPDYULMHGHVORERGQDYODVWLWDRGJRYRUQRVWLGUXWYHQD
GXQRVW
p'UDYDELVHSUYHQVWYHQRWUHEDODVNUELWLRVLURPDQLPD%RJDWLVHQDDORVW
SUHYLHVNUEHRVHELVDPLPD'UDYDMHL]XPNRMDFLMHSDGUXWYRQDNODVH
'UDYDMHL]YDQUHGQDPMHUDSURWLYNDRVD'UDYDMHSRMDYOMLYDQMH%RJD
'UDYDNRMDHOL]GUDYRGUXWYRPRUDXORLWLSXQRYLHUDGLNDOQLKPMHUDX
SRGUXMXVRFLRHNRQRPVNLKUHIRUPLDNRHOLVRFLMDOQREODJRVWDQMHVYRMHJ
SXDQVWYD
GHPRNUDFLMDGUDYDGXPDQGLNWDWXUDWLUDQLMDRSR]LFLMD
WRWDOLWDUL]DPFHQWUDOL]DFLMDSUHVLMHVLODWHURUDXWRULWDUQRVW
p$NRVXNQMLQLFHSUD]QHD]DWYRULSXQLWRLKSRYH]XMH"
.RGYHLQH]DWYRUDQHYLGHVHUHHWNH6YDNRXWRLWHSURORVWLMHVW]DWYRU
7NRVHHOLRVLJXUDWLSURWLYVYHJDGRSULQRVLLUHQMX]DWYRUD
=DSURFMHQXGUDYHWUHEDYLGMHWLQMH]LQH]DWYRUHL]QXWUD
DNRQMDHJDMHQDMYHHEH]DNRQMH
=
3ULYLOHJLMLVYLKYUVWDVXJUREVORERGHLSUDYHGQRVWL
3RVOMHGLFDQMHJRYDQMHPUQMHMHPDVRYQLQDUFL]DPLSULYLOHJLMDQHUD]YLMHQLKL
QHGRYROMQRSRWYUHQLKNXOWXUD'RYROMQRVHVDPRVMHWLWLNROLNRVXNQMLJD
SURLWDOLWDNRYLGXKRYLYRHWLMHNRPVYRJUDGQRJLLYRWQRJYLMHND
'UDYDQLNDGDQLMHXUHHQMH]DVQRYDQRVDPRQDNRULVWLSURILWXLSURELWNX
1D]UFDOXYUHPHQDRQDVHREOLNXMHSRSXWOHGHQRJFYLMHWDQDSUR]RUVNRP
RNQXLWRMHGQDNRQHSURUDXQDWRMHGQDNRSUROD]QR8QDJRPLODQRMPRL
NRMXQD]LYDPRGUDYRPXWMHORYOMXMXVHSREXGHQDNXOWXUXDQDVWDMX
PHXVREQLPGMHORYDQMHPVQDJDQDMUD]OLLWLMHJSRGULMHWOD7DX]UDVODELOMND
GUDYDUD]ORJVYRJSRVWRMDQMDNDVQLMHWUDLXVHELVDPRM
'UDYQLFLREMHPDQRJDPDYUVWROHEGHL]QDGLQMHQLFD
-DYQLLYRWGUDYDVRJUDQLHQRPVORERGRPXSUDYRMH]DWRWDNRVNURPDQ
WDNRMDGDQWDNRVKHPDWL]LUDQWDNRQHSORGDQMHULVNOMXLYDQMHPGHPRNUDFLMH
]DWYDUDLYHL]YRUHXPQRJERJDWVWYDLQDSUHWND
.DNRMHVORERGDSUHGXYMHW]DGHPRNUDFLMXWDNRYLHGHPRNUDFLMHWHNVWYDUD
SURVWRUXNRMHPVHVORERGDPRHSUDNWLFLUDWL
1DMEROMDRGVYLKGHPRNUDFLMDMHGHPRNUDFLMDVPUW6RFLMDOL]DPEH]
GHPRNUDFLMHMHEHVPLVOHQWHQHPRHIXQNFLRQLUDWL6RFLMDOL]DPLVORERGDVH
LVNOMXXMXSRGHILQLFLML
6UHWDQWUHQXWDNGHPRNUDFLMHNDGDVHYODGDPRUDSRNRULWLGREURMYROML
QDURGD
6WRSRVWRWQDGHPRNUDFLMDQLWNRQLMHWDNREH]QDDMDQGDQHELPRJDR
QDNRGLWLQHNRPGUXJRPH
6XRGOXLYDQMHGDMHRGDEUDQLPODQRYLPD]DSRVOHQLNRJYLMHDSUDYRGD
VXUDXMXNRGRGDELUDMHODXNDQWLQLLGDPRJXL]UD]LWLVYRMHHOMHKRHOL
]DKRGLELWLSRVWDYOMHQLQDSUYRPLOLGUXJRPNDWX
6YDNRGHPRNUDWVNRGUXWYRNRMHVYRMHNRQIOLNWHQHUMHDYDYHLK
NRQ]HUYLUD]DEUDQDPDSUHVWDMHELWLGHPRNUDWVNRSULMHQHJRWRSRQH
VKYDDWLGHPRNUDFLMX
7NRQDHORYHLQHHOLXNLQXWLL]DPLMHQLWLJDYODGDYLQRPDSVROXWQHLVWLQHWDM
XNLGDGHPRNUDFLMXVORERGH
7NRXORLPYUHPHQLPDGUDYXSULPDXVYRMEURGXGREULPMHYUHPHQLPD
YLHQHHPRLRWMHUDWLVNRUPLOD
o%ROMHMHWLVXXGXPDQDL]YDQNXHQHJRMHGDQXNXL
p'LNWDWXUDMHGUDYDXNRMRMVHVYLERMHMHGQRJDLMHGDQVYLK
0QRJLPLVOHGDVXVORERGQLMHUPRJXUDGLWLWRHOHDQHSULPMHXMXGDX
VHELQRVHVYRMXGLNWDWXUX
8NRMHPJRGVPMHUXJOHGDOLVYXJGMHGRLYOMDYDPRGLNWDWXUXVWYDUL$RQR
OMXGVNRVHPRUDVQDLNDNRELRSVWDOR
p*GMH]DYUDYD]DNRQSRLQMHWLUDQLMD
7LUDQLQMHVPMHVDNXNDYLOXNDRJUDQLHQRVWLVDPRYROMHQHRGJRYRUQRVWLL
VDPRGRSDGQRVWL2QGDNOHGRLVWDSUHGVWDYOMDYHLQX
'UDYDQLNDGDQLMHXUHHQMH]DVQRYDQRVDPRQDNRULVWLSURILWXLSURELWNX
1D]UFDOXYUHPHQDRQDVHREOLNXMHSRSXWOHGHQRJFYLMHWDQDSUR]RUVNRP
RNQXLWRMHGQDNRQHSURUDXQDWRMHGQDNRSUROD]QR8QDJRPLODQRMPRL
NRMXQD]LYDPRGUDYRPXWMHORYOMXMXVHSREXGHQDNXOWXUXDQDVWDMX
PHXVREQLPGMHORYDQMHPVQDJDQDMUD]OLLWLMHJSRGULMHWOD7DX]UDVODELOMND
GUDYDUD]ORJVYRJSRVWRMDQMDNDVQLMHWUDLXVHELVDPRM
'UDYQLFLREMHPDQRJDPDYUVWROHEGHL]QDGLQMHQLFD
-DYQLLYRWGUDYDVRJUDQLHQRPVORERGRPXSUDYRMH]DWRWDNRVNURPDQ
WDNRMDGDQWDNRVKHPDWL]LUDQWDNRQHSORGDQMHULVNOMXLYDQMHPGHPRNUDFLMH
]DWYDUDLYHL]YRUHXPQRJERJDWVWYDLQDSUHWND
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3RYLMHVWVORERGHMHVWSRYLMHVWSURWXUMHMD
3RYLMHVWVYLMHWDMHQDSUHGRYDQMHXVYLMHVWLRVORERGL
3RYLMHVWVYLMHWDMHVDPRELRJUDILMDYHOLNLKOMXGL
3RYMHVQLDUMHXQDWUDJRNUHQXWSURURN3RYMHVQLDULVXUDNRYLPHX
DNDGHPLFLPD2QLXQDWUDNHLGXQDSULMHG
3RYMHVQLDUL]QDMXNROLNRVHMXQDNLKGMHODWHPHOMLQDQHGRVWDWNXDOWHUQDWLYD
6WRJDSRYLMHVQDLVWLQDQDQHNLQDLQVOLLREODFLPDNRMLVHWHNXGDOMLQL
REOLNXMX
6YMHWVNDMHSRYLMHVWEHVFLOMQROXWDQMHQL]SRUD]DLUD]RDUHQMD
6YMHWVNDMHSRYLMHVW]ELURQRJDWRVHPRJORVSULMHLWL
7DPRJGMHSUHVWDMHSRYLMHVWSRLQMXOHJHQGH
7NRHOLSURVXGLWLVNXHQRVWVYRMHGRPRYLQHQHNDSXWXMH7NRHOLSURVXGLWL
VNXHQRVWVYRJYUHPHQDQHNDVWXGLUDSRYLMHVW
8LVNXVWYRSRYLMHVWLVSDGDL]DERUDYQRVWQDVSUDPLVNXVWYD
=DGDDMHSRYLMHVWLGDSULNDHSRMDYOMLYDQMHWRMHVWSRVWHSHQRVWYDUDQMHELD
LMDHSOHPHQLWDRVWYDUHQMDLXDVQHJUR]RWHELWLSUHGPHWRPQDHJD
JODYQRJD]DGDWND7UDJWRJDMHWRVWYRUHQMHPRJORRVWDYLWLQDGMHYLDQVNRP
SODQHWXWDNRERJDWLPREOLFLPDLYRWDELRMHMHGYD]QDWQLMLQRWRJDRVWDYOMD
]HFNDGSURWULOLYDGRP
3RYLMHVWQLMHKHJHORYVNRQDVWDMDQMHRQDVHQHPRHXVSRUHGLWLVULMHNRPNRMD
SUHGVRERPQRVLGRJDDMHLQMLKRYHRVWDWNHLVWRPEU]LQRPLLVWLPVPMHURP
2QRWRQD]LYDPRSRYLMHXVDVWRMLVHEDXUD]QROLNRVWLVWUXMDQMD
3RYLMHVWQLMHQLWDGUXJRQHVOLNDRVYDMDQMDL]UDEOMLYDQMDQDVLOMDL
SRGUHLYDQMD
3RYLMHVWQLMHQLWDGUXJRQHJRMDGQRRJOHGDORQDLKYODVWLWLKEULJD
3RYLMHVWVHSRSXWNDNYRJLGLRWDPHKDQLNLSRQDYOMD
3RYLMHVWVORERGHMHVWSRYLMHVWSURWXUMHMD
3RYLMHVWVYLMHWDMHQDSUHGRYDQMHXVYLMHVWLRVORERGL
3RYLMHVWVYLMHWDMHVDPRELRJUDILMDYHOLNLKOMXGL
3RYMHVQLDUMHXQDWUDJRNUHQXWSURURN3RYMHVQLDULVXUDNRYLPHX
DNDGHPLFLPD2QLXQDWUDNHLGXQDSULMHG
3RYMHVQLDUL]QDMXNROLNRVHMXQDNLKGMHODWHPHOMLQDQHGRVWDWNXDOWHUQDWLYD
6WRJDSRYLMHVQDLVWLQDQDQHNLQDLQVOLLREODFLPDNRMLVHWHNXGDOMLQL
REOLNXMX
6YMHWVNDMHSRYLMHVWEHVFLOMQROXWDQMHQL]SRUD]DLUD]RDUHQMD
6YMHWVNDMHSRYLMHVW]ELURQRJDWRVHPRJORVSULMHLWL
7DPRJGMHSUHVWDMHSRYLMHVWSRLQMXOHJHQGH
7NRHOLSURVXGLWLVNXHQRVWVYRMHGRPRYLQHQHNDSXWXMH7NRHOLSURVXGLWL
VNXHQRVWVYRJYUHPHQDQHNDVWXGLUDSRYLMHVW
8LVNXVWYRSRYLMHVWLVSDGDL]DERUDYQRVWQDVSUDPLVNXVWYD
=DGDDMHSRYLMHVWLGDSULNDHSRMDYOMLYDQMHWRMHVWSRVWHSHQRVWYDUDQMHELD
LMDHSOHPHQLWDRVWYDUHQMDLXDVQHJUR]RWHELWLSUHGPHWRPQDHJD
JODYQRJD]DGDWND7UDJWRJDMHWRVWYRUHQMHPRJORRVWDYLWLQDGMHYLDQVNRP
SODQHWXWDNRERJDWLPREOLFLPDLYRWDELRMHMHGYD]QDWQLMLQRWRJDRVWDYOMD
]HFNDGSURWULOLYDGRP
RYMHNSRGQRVLEH]WHWHVDPRRGUHHQXPMHUXNXOWXUH
-HGLQLVPLVDR]DNXOWXUXMHVWLVSXQMHQMHRYMHNDNDRYUORSRVHEQHLQDGDUHQH
MHGLQVWYHQHLYRWLQMHGUXWYHQRJRVDPOMHQLND
2.8/785,
o6YDNLQHNXOWXUDQRYMHNMHNDULNDWXUDVDPRJDVHEH
pRYMHNNRMLELPRJDRLYMHWLVDPEH]WXHOMXGVNHNXOWXUHWDNRVHPXQR
PRH]DPLVOLWLNDRLRYMHNNRMLELVDPVHEHVWYRULRNRMLELELRVDPVHEL
RFHPLPDWHURP
.8/785,
2
o6YDNLQHNXOWXUDQRYMHNMHNDULNDWXUDVDPRJDVHEH
pRYMHNNRMLELPRJDRLYMHWLVDPEH]WXHOMXGVNHNXOWXUHWDNRVHPXQR
PRH]DPLVOLWLNDRLRYMHNNRMLELVDPVHEHVWYRULRNRMLELELRVDPVHEL
RFHPLPDWHURP
RYMHNSRGQRVLEH]WHWHVDPRRGUHHQXPMHUXNXOWXUH
-HGLQLVPLVDR]DNXOWXUXMHVWLVSXQMHQMHRYMHNDNDRYUORSRVHEQHLQDGDUHQH
MHGLQVWYHQHLYRWLQMHGUXWYHQRJRVDPOMHQLND
3RYLMHVWQLMHKHJHORYVNRQDVWDMDQMHRQDVHQHPRHXVSRUHGLWLVULMHNRPNRMD
SUHGVRERPQRVLGRJDDMHLQMLKRYHRVWDWNHLVWRPEU]LQRPLLVWLPVPMHURP
2QRWRQD]LYDPRSRYLMHXVDVWRMLVHEDXUD]QROLNRVWLVWUXMDQMD
3RYLMHVWQLMHQLWDGUXJRQHVOLNDRVYDMDQMDL]UDEOMLYDQMDQDVLOMDL
SRGUHLYDQMD
3RYLMHVWQLMHQLWDGUXJRQHJRMDGQRRJOHGDORQDLKYODVWLWLKEULJD
3RYLMHVWVHSRSXWNDNYRJLGLRWDPHKDQLNLSRQDYOMD
3RYLMHVWVORERGHMHVWSRYLMHVWSURWXUMHMD
3RYLMHVWVYLMHWDMHQDSUHGRYDQMHXVYLMHVWLRVORERGL
3RYLMHVWVYLMHWDMHVDPRELRJUDILMDYHOLNLKOMXGL
3RYMHVQLDUMHXQDWUDJRNUHQXWSURURN3RYMHVQLDULVXUDNRYLPHX
DNDGHPLFLPD2QLXQDWUDNHLGXQDSULMHG
3RYMHVQLDUL]QDMXNROLNRVHMXQDNLKGMHODWHPHOMLQDQHGRVWDWNXDOWHUQDWLYD
6WRJDSRYLMHVQDLVWLQDQDQHNLQDLQVOLLREODFLPDNRMLVHWHNXGDOMLQL
REOLNXMX
6YMHWVNDMHSRYLMHVWEHVFLOMQROXWDQMHQL]SRUD]DLUD]RDUHQMD
6YMHWVNDMHSRYLMHVW]ELURQRJDWRVHPRJORVSULMHLWL
7DPRJGMHSUHVWDMHSRYLMHVWSRLQMXOHJHQGH
7NRHOLSURVXGLWLVNXHQRVWVYRMHGRPRYLQHQHNDSXWXMH7NRHOLSURVXGLWL
VNXHQRVWVYRJYUHPHQDQHNDVWXGLUDSRYLMHVW
8LVNXVWYRSRYLMHVWLVSDGDL]DERUDYQRVWQDVSUDPLVNXVWYD
=DGDDMHSRYLMHVWLGDSULNDHSRMDYOMLYDQMHWRMHVWSRVWHSHQRVWYDUDQMHELD
LMDHSOHPHQLWDRVWYDUHQMDLXDVQHJUR]RWHELWLSUHGPHWRPQDHJD
JODYQRJD]DGDWND7UDJWRJDMHWRVWYRUHQMHPRJORRVWDYLWLQDGMHYLDQVNRP
SODQHWXWDNRERJDWLPREOLFLPDLYRWDELRMHMHGYD]QDWQLMLQRWRJDRVWDYOMD
]HFNDGSURWULOLYDGRP
.DGQHNDNXOWXUDLVFUSL]HPOMDQHVRNRYHWUHEDMHPLMHQMDWL
.XOWXUDMHRQRWRRVWDQHNDGDVHVYH]DERUDYL
.XOWXUDMHGQHQDFLMHMHRJOHGDORXNRMHPVHRGUD]XMHQMH]LQDVYLMHVW
YMHURYDQMHLWUDGLFLMD8NUDWNRWRMHNOMXSRPRXNRMHJDVHPRJXRWYRULWL
YUDWDVYLMHVWLMHGQRJQDURGDLQMHJRYLKLQVWLWXFLMD
.XOWXUDNDRQDLQLYOMHQMDMHPRGDQDMYMHURGRVWRMQLMDSROLWLND
3LVDFQDMYHLGLRVYRJDYUHPHQDSURYHGHXLWDQMXGDELPRJDRSLVDWL
RYMHNSUHYUQHSRODNQMLQLFHGDELQDSLVDRMHGQXNQMLJX
3LVDFMHXYLMHNL]YDQ]DNRQDXVYLPGUXWYLPDLSRGELORNRMLPLGHRORNLP
]QDNRP2QMHYMHLWLQH]DGRYROMQLNYMHQLRSRUEHQMDN8SLWQRMHWDNYR
JOHGLWH2VLPWRJDSRVWRMHLLGHRORNLSLVFLLOLRSHUDWHULVXVWDYDSD
3LVDFELWUHEDRVWYDUDWLQHWRHELWLWDNRQDSLVDQRGDPRHSRVWDWLGLR
LVNXVWDYDQMHJRYLKLWDODFD
.XOWXUDPRHL]UDVWLLSURFYMHWDWLVDPRL]LYRWD
1DMYHLMHXVSMHKSLVFDDNRSRWLHQDUD]PLOMDQMHRQHNRMLVXVSRVREQLGD
UD]PLOMDMX
.XOWXUDVOXLGUXWYXNDR]DWLWD
.XOWXUDQLMHQDGRPMHVWDNQHJRNOMXLYRWD
.XOWXUD]DKWLMHYDGDVHOMHSRWDXGUXLVLVWLQRP
.XOWXUHVHQLNDGDQHUD]YLMDMXDNXPXODFLMRPWUDGLFLRQDOQLKYULMHGQRVWL
SREMHGDXYLMHNSULSDGDRQLPNRMLVHQDVWRMHRVORERGLWLWHUHWDWUDGLFLMHSUHPD
QRYRPSRQDDQMXGUXWYD
8QDMEROMHPVOXDMXMHNXOWXUDXSXWD]DKDUPRQL]LUDQMHQDLKSRWUHED
8WYRUHYLQLVDPHNXOWXUHLPDVWUDQLKSXNRWLQD
.DGDSLVFXSRQHVWDQHGDKDUHHQLFHQHHSRVWDWLNUDHYHGXH
p'REURPSLVFXQHWUHEDRGYMHWQLND
SLVDFWHNVWSLVDQMHNQMLHYQLNVDWLUDGLOHWDQWSMHVQLNSRH]LMD
OLWHUDWXUDNQMLJDSULMHYRGLDXWRELRJUDILMDNULWLDUNULWLNDL]GDYD
2.1-,(91267,
8VSRQMHNXOWXUHSRODJDQSDGVWUP
LYDNXOWXUDREXKYDDVDYLYRW6YHWRLYRWVWYDUDUDGLLYRWDWRMH
NXOWXUD
LYDNXOWXUDREXKYDDVDYLYRW6YHWRLYRWVWYDUDUDGLLYRWDWRMH
NXOWXUD
8VSRQMHNXOWXUHSRODJDQSDGVWUP
8WYRUHYLQLVDPHNXOWXUHLPDVWUDQLKSXNRWLQD
2.1-,(91267,
8QDMEROMHPVOXDMXMHNXOWXUDXSXWD]DKDUPRQL]LUDQMHQDLKSRWUHED
SLVDFWHNVWSLVDQMHNQMLHYQLNVDWLUDGLOHWDQWSMHVQLNSRH]LMD
OLWHUDWXUDNQMLJDSULMHYRGLDXWRELRJUDILMDNULWLDUNULWLNDL]GDYD
p'REURPSLVFXQHWUHEDRGYMHWQLND
.DGDSLVFXSRQHVWDQHGDKDUHHQLFHQHHSRVWDWLNUDHYHGXH
1DMYHLMHXVSMHKSLVFDDNRSRWLHQDUD]PLOMDQMHRQHNRMLVXVSRVREQLGD
UD]PLOMDMX
3LVDFELWUHEDRVWYDUDWLQHWRHELWLWDNRQDSLVDQRGDPRHSRVWDWLGLR
LVNXVWDYDQMHJRYLKLWDODFD
3LVDFMHXYLMHNL]YDQ]DNRQDXVYLPGUXWYLPDLSRGELORNRMLPLGHRORNLP
]QDNRP2QMHYMHLWLQH]DGRYROMQLNYMHQLRSRUEHQMDN8SLWQRMHWDNYR
JOHGLWH2VLPWRJDSRVWRMHLLGHRORNLSLVFLLOLRSHUDWHULVXVWDYDSD
3LVDFQDMYHLGLRVYRJDYUHPHQDSURYHGHXLWDQMXGDELPRJDRSLVDWL
RYMHNSUHYUQHSRODNQMLQLFHGDELQDSLVDRMHGQXNQMLJX
.XOWXUHVHQLNDGDQHUD]YLMDMXDNXPXODFLMRPWUDGLFLRQDOQLKYULMHGQRVWL
SREMHGDXYLMHNSULSDGDRQLPNRMLVHQDVWRMHRVORERGLWLWHUHWDWUDGLFLMHSUHPD
QRYRPSRQDDQMXGUXWYD
.XOWXUD]DKWLMHYDGDVHOMHSRWDXGUXLVLVWLQRP
.XOWXUDVOXLGUXWYXNDR]DWLWD
.XOWXUDQLMHQDGRPMHVWDNQHJRNOMXLYRWD
.XOWXUDPRHL]UDVWLLSURFYMHWDWLVDPRL]LYRWD
.XOWXUDNDRQDLQLYOMHQMDMHPRGDQDMYMHURGRVWRMQLMDSROLWLND
.XOWXUDMHGQHQDFLMHMHRJOHGDORXNRMHPVHRGUD]XMHQMH]LQDVYLMHVW
YMHURYDQMHLWUDGLFLMD8NUDWNRWRMHNOMXSRPRXNRMHJDVHPRJXRWYRULWL
YUDWDVYLMHVWLMHGQRJQDURGDLQMHJRYLKLQVWLWXFLMD
.XOWXUDMHRQRWRRVWDQHNDGDVHVYH]DERUDYL
.DGQHNDNXOWXUDLVFUSL]HPOMDQHVRNRYHWUHEDMHPLMHQMDWL
.DGQHNDNXOWXUDLVFUSL]HPOMDQHVRNRYHWUHEDMHPLMHQMDWL
.XOWXUDMHRQRWRRVWDQHNDGDVHVYH]DERUDYL
.XOWXUDMHGQHQDFLMHMHRJOHGDORXNRMHPVHRGUD]XMHQMH]LQDVYLMHVW
YMHURYDQMHLWUDGLFLMD8NUDWNRWRMHNOMXSRPRXNRMHJDVHPRJXRWYRULWL
YUDWDVYLMHVWLMHGQRJQDURGDLQMHJRYLKLQVWLWXFLMD
.XOWXUDNDRQDLQLYOMHQMDMHPRGDQDMYMHURGRVWRMQLMDSROLWLND
3LVDFQDMYHLGLRVYRJDYUHPHQDSURYHGHXLWDQMXGDELPRJDRSLVDWL
RYMHNSUHYUQHSRODNQMLQLFHGDELQDSLVDRMHGQXNQMLJX
3LVDFMHXYLMHNL]YDQ]DNRQDXVYLPGUXWYLPDLSRGELORNRMLPLGHRORNLP
]QDNRP2QMHYMHLWLQH]DGRYROMQLNYMHQLRSRUEHQMDN8SLWQRMHWDNYR
JOHGLWH2VLPWRJDSRVWRMHLLGHRORNLSLVFLLOLRSHUDWHULVXVWDYDSD
3LVDFELWUHEDRVWYDUDWLQHWRHELWLWDNRQDSLVDQRGDPRHSRVWDWLGLR
LVNXVWDYDQMHJRYLKLWDODFD
.XOWXUDPRHL]UDVWLLSURFYMHWDWLVDPRL]LYRWD
1DMYHLMHXVSMHKSLVFDDNRSRWLHQDUD]PLOMDQMHRQHNRMLVXVSRVREQLGD
UD]PLOMDMX
.XOWXUDVOXLGUXWYXNDR]DWLWD
.XOWXUDQLMHQDGRPMHVWDNQHJRNOMXLYRWD
.XOWXUD]DKWLMHYDGDVHOMHSRWDXGUXLVLVWLQRP
.XOWXUHVHQLNDGDQHUD]YLMDMXDNXPXODFLMRPWUDGLFLRQDOQLKYULMHGQRVWL
SREMHGDXYLMHNSULSDGDRQLPNRMLVHQDVWRMHRVORERGLWLWHUHWDWUDGLFLMHSUHPD
QRYRPSRQDDQMXGUXWYD
8QDMEROMHPVOXDMXMHNXOWXUDXSXWD]DKDUPRQL]LUDQMHQDLKSRWUHED
8WYRUHYLQLVDPHNXOWXUHLPDVWUDQLKSXNRWLQD
.DGDSLVFXSRQHVWDQHGDKDUHHQLFHQHHSRVWDWLNUDHYHGXH
p'REURPSLVFXQHWUHEDRGYMHWQLND
SLVDFWHNVWSLVDQMHNQMLHYQLNVDWLUDGLOHWDQWSMHVQLNSRH]LMD
OLWHUDWXUDNQMLJDSULMHYRGLDXWRELRJUDILMDNULWLDUNULWLNDL]GDYD
2.1-,(91267,
8VSRQMHNXOWXUHSRODJDQSDGVWUP
LYDNXOWXUDREXKYDDVDYLYRW6YHWRLYRWVWYDUDUDGLLYRWDWRMH
NXOWXUD
LYDNXOWXUDREXKYDDVDYLYRW6YHWRLYRWVWYDUDUDGLLYRWDWRMH
NXOWXUD
8VSRQMHNXOWXUHSRODJDQSDGVWUP
8WYRUHYLQLVDPHNXOWXUHLPDVWUDQLKSXNRWLQD
2.1-,(91267,
8QDMEROMHPVOXDMXMHNXOWXUDXSXWD]DKDUPRQL]LUDQMHQDLKSRWUHED
SLVDFWHNVWSLVDQMHNQMLHYQLNVDWLUDGLOHWDQWSMHVQLNSRH]LMD
OLWHUDWXUDNQMLJDSULMHYRGLDXWRELRJUDILMDNULWLDUNULWLNDL]GDYD
p'REURPSLVFXQHWUHEDRGYMHWQLND
.DGDSLVFXSRQHVWDQHGDKDUHHQLFHQHHSRVWDWLNUDHYHGXH
1DMYHLMHXVSMHKSLVFDDNRSRWLHQDUD]PLOMDQMHRQHNRMLVXVSRVREQLGD
UD]PLOMDMX
3LVDFELWUHEDRVWYDUDWLQHWRHELWLWDNRQDSLVDQRGDPRHSRVWDWLGLR
LVNXVWDYDQMHJRYLKLWDODFD
3LVDFMHXYLMHNL]YDQ]DNRQDXVYLPGUXWYLPDLSRGELORNRMLPLGHRORNLP
]QDNRP2QMHYMHLWLQH]DGRYROMQLNYMHQLRSRUEHQMDN8SLWQRMHWDNYR
JOHGLWH2VLPWRJDSRVWRMHLLGHRORNLSLVFLLOLRSHUDWHULVXVWDYDSD
3LVDFQDMYHLGLRVYRJDYUHPHQDSURYHGHXLWDQMXGDELPRJDRSLVDWL
RYMHNSUHYUQHSRODNQMLQLFHGDELQDSLVDRMHGQXNQMLJX
.XOWXUHVHQLNDGDQHUD]YLMDMXDNXPXODFLMRPWUDGLFLRQDOQLKYULMHGQRVWL
SREMHGDXYLMHNSULSDGDRQLPNRMLVHQDVWRMHRVORERGLWLWHUHWDWUDGLFLMHSUHPD
QRYRPSRQDDQMXGUXWYD
.XOWXUD]DKWLMHYDGDVHOMHSRWDXGUXLVLVWLQRP
.XOWXUDVOXLGUXWYXNDR]DWLWD
.XOWXUDQLMHQDGRPMHVWDNQHJRNOMXLYRWD
.XOWXUDPRHL]UDVWLLSURFYMHWDWLVDPRL]LYRWD
.XOWXUDNDRQDLQLYOMHQMDMHPRGDQDMYMHURGRVWRMQLMDSROLWLND
.XOWXUDMHGQHQDFLMHMHRJOHGDORXNRMHPVHRGUD]XMHQMH]LQDVYLMHVW
YMHURYDQMHLWUDGLFLMD8NUDWNRWRMHNOMXSRPRXNRMHJDVHPRJXRWYRULWL
YUDWDVYLMHVWLMHGQRJQDURGDLQMHJRYLKLQVWLWXFLMD
.XOWXUDMHRQRWRRVWDQHNDGDVHVYH]DERUDYL
.DGQHNDNXOWXUDLVFUSL]HPOMDQHVRNRYHWUHEDMHPLMHQMDWL
3LVDFQLMHVWURM]DSURL]YRGQMX]DQLPOMLYLKSULDRQMHLYRYMHNNRMLRVMHD
SDWQMHEOLQMLKNDRVYRMXSDWQMXSUREOHPHGUXJLKOMXGLNDRVYRMRVREQL
SUREOHP
7HRUHWVNLSLVDFGREUHNQMLJHWUHEDRELRVWDWLDQRQLPDQMHUGLYOMHQMHSULSDGD
GMHOXDQHSLVFX
9HLQDSLVDFDVWYDUDMXULMHLDOLQHLPLVOL
o7HNVWQLMHVDYUHQNDGDVHQLWDYLHQHPRHGRGDWLYHNDGDVHQLWDYLH
QHPRHL]RVWDYLWL
p3LVDWLPLVOLMHVYDNDNRELOMHQHJRVDPRPLVOLWLPLVOL
/DNRQDSLVDQRDWHNRLWDQRLREUDWQR
2ORYRMHYMHUQLSUDWLODFRORYNHRYMHNQHPRHELWLQHVUHWDQGRNSLH
NQMLJX
RYMHNXMHODNHSLVDWLOLMHSRQHJRVHL]UDDYDWLWRQR
'REUDVHNQMLJDSLHL]VUFD
.DGDQHELKSLVDRMRELKYLHSRYUHLYDRGUXJH0RHQHWNRPLVOLWLNULYRD
SLVDWLVDYUHQRLVWRWDNRNDRWRPRHPLVOLWLLVSUDYQRXQXWDUMHGQRJ
NRQYHQFLRQDOQRJVLVWHPDDSLVDWLYHRPDVODER
2ORYRMHXVYLMHWXL]PLMHQLORYLHVWYDULQHJR]ODWRDXVODJDUVNRPVDQGXNX
YLHQHJRXSXFL
2QRWRVHXVPHQRL]UHNQHPRUDELWLSRVYHHQRVDGDQMRVWLMHGQRP
WUHQXWNXRQRWRVHQDSLHQHNDMHQDPLMHQMHQRGDOMLQLEXGXQRVWL
3LVDQMHMHNQMLJDMHGLQR]ORGMHORJGMHVHSRLQLWHOMWUXGLRVWDYLWLWUDJRYH
3LVDQMHVHSRQHNDG]ORXSRWUHEOMDYDXIXQNFLMLSURSDJDQGHDXFLOMXUD]DUDQMD
NULWLNRJPLOMHQMDRQRVOXL]DVWYDUDQMHREUD]DFDSRGUHLYDQMDXPDL
QDLQDQMLKRYRJWUDMQRJXVSDYOMLYDQMD]DJOXSOMLYDQMDLVWYDUDQMDRYLVQRVWLWH
QDNUDMXJXELWNDVSRVREQRVWLSRYMHUHQMDXYODVWLWHRLLPRVXHQMD
3LVDWLMHOLMHSRMHUXVHELVDGULREMHUDGRVWLVDPRJRYRULWLLJRYRULWL
PQRWYX
3LVDWL]QDLVXGLWLVDPRPHVHEL
3LWDVHRYMHNNDGDYHSLHNRPHSLH"
6SLVDQMHPNRPXQLNDFLMDVHPRHRVORERGLWLYUHPHQDLPLQXORLVNXVWYR
VYDNHLQGLYLGXHVHQDJRPLODYDXNROHNWLYQXPHPRULMX6DSRMDYRP
HOHNWURQLNHVDPRJXQRXGDVHVDXYDMXVOLNHL]YXFLGDVHSUHQHVXX
LVWRPWUHQXWNXQDELORNRMXWRNX]HPDOMVNHNXJOHVYDNRRJUDQLHQMH
YUHPHQDLSURVWRUDLH]DYD
7DNRMHMHGQRVWDYQRQDSLVDWLVYRMHXVSRPHQHDNRVHQHPDGREURSDPHQMH
3LVDFQLMHVWURM]DSURL]YRGQMX]DQLPOMLYLKSULDRQMHLYRYMHNNRMLRVMHD
SDWQMHEOLQMLKNDRVYRMXSDWQMXSUREOHPHGUXJLKOMXGLNDRVYRMRVREQL
SUREOHP
7HRUHWVNLSLVDFGREUHNQMLJHWUHEDRELRVWDWLDQRQLPDQMHUGLYOMHQMHSULSDGD
GMHOXDQHSLVFX
9HLQDSLVDFDVWYDUDMXULMHLDOLQHLPLVOL
o7HNVWQLMHVDYUHQNDGDVHQLWDYLHQHPRHGRGDWLYHNDGDVHQLWDYLH
QHPRHL]RVWDYLWL
p3LVDWLPLVOLMHVYDNDNRELOMHQHJRVDPRPLVOLWLPLVOL
/DNRQDSLVDQRDWHNRLWDQRLREUDWQR
2ORYRMHYMHUQLSUDWLODFRORYNHRYMHNQHPRHELWLQHVUHWDQGRNSLH
NQMLJX
RYMHNXMHODNHSLVDWLOLMHSRQHJRVHL]UDDYDWLWRQR
'REUDVHNQMLJDSLHL]VUFD
.DGDQHELKSLVDRMRELKYLHSRYUHLYDRGUXJH0RHQHWNRPLVOLWLNULYRD
SLVDWLVDYUHQRLVWRWDNRNDRWRPRHPLVOLWLLVSUDYQRXQXWDUMHGQRJ
NRQYHQFLRQDOQRJVLVWHPDDSLVDWLYHRPDVODER
2ORYRMHXVYLMHWXL]PLMHQLORYLHVWYDULQHJR]ODWRDXVODJDUVNRPVDQGXNX
YLHQHJRXSXFL
2QRWRVHXVPHQRL]UHNQHPRUDELWLSRVYHHQRVDGDQMRVWLMHGQRP
WUHQXWNXRQRWRVHQDSLHQHNDMHQDPLMHQMHQRGDOMLQLEXGXQRVWL
3LVDQMHMHNQMLJDMHGLQR]ORGMHORJGMHVHSRLQLWHOMWUXGLRVWDYLWLWUDJRYH
3LVDQMHVHSRQHNDG]ORXSRWUHEOMDYDXIXQNFLMLSURSDJDQGHDXFLOMXUD]DUDQMD
NULWLNRJPLOMHQMDRQRVOXL]DVWYDUDQMHREUD]DFDSRGUHLYDQMDXPDL
QDLQDQMLKRYRJWUDMQRJXVSDYOMLYDQMD]DJOXSOMLYDQMDLVWYDUDQMDRYLVQRVWLWH
QDNUDMXJXELWNDVSRVREQRVWLSRYMHUHQMDXYODVWLWHRLLPRVXHQMD
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7DMQDLYRWDMHXXPMHWQRVWL
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8XPMHWQRVWLVHHVWRPHXVREQRGREURSRGQRVHQDMRDMQLNLMDERUED]D
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8XPMHWQRVWLQLMHYDQRWRQHJRNDNR
8PMHWQRVWMHQDJRYMHWDMDQHJRWRYDLVWLQD
8PMHWQRVWWUDLYMHWLQXDOLYMHWLQDMRQLMHXPMHWQRVW
8XPMHWQRVWLVHSRVWLHSRWSXQRVWVYLMHWD
8HQMDFLVXNUR]LWDYVUHGQMLYLMHNXWDPDQWUDLOLWDMQXYMHQRJDLYRWD
8PMHWQLFLVXMHRGDYQRSURQDOL
8LWHOMXPMHWQRVWLMHHOXGDF
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SRVOMHGLFD8WRPHMHQMLKRYDYHOLLQD
8PMHWQLNRGMHORMHREOLNLVDGUDMLVSRYLMHGLREPDQDLJUDLSRUXNDRQRMH
EOLVNRSULURGLLGDOHNRVYUKRYLWRLQHVYUKRYLWRSRYLMHVQRLQDGSRYLMHVQR
RVREQRLQDGRVREQRXLVWLPDK2QRWRJDLQLSRVHEQLPMHVWL]YRUQRVWL
VSRQWDQRVWERUEDSURWLYNRQYHQFLMDDQHHOMDGDQHWRQHEXGHUD]XPOMLYR
8PMHWQLNRGMHORNDRSUHGPHWQLMHYMHQR$OLXPMHWQLFLHVWR]DERUDYOMDMX
GDQMLKRYRGMHORSRVMHGXMHWDMQXVWYDUQRJYUHPHQDQHSUD]QXYMHQRVWYH
LYRVWWUHQXWND
8PMHWQLNRMHGMHORNRQVWUXNFLMDDVYDWNR]QDNROLNRYHOLNLVWYDUDRFLPRJX
ELWLMHGQROLQL8PMHWQLNNDRLPLVOLODFDQJDLUDVHLRVWYDUXMHXVYRMHPGMHOX
2YRSURLPDQMHSRNUHHMHGDQRGQDMYDQLMLKHVWHWLNLKSUREOHPD8RVWDORP
QLWDQLMHQHNRULVQLMHRGRYLKUD]GYDMDQMDSRPHWRGLLSUHGPHWX]DRQRJDNRML
YMHUXMHXMHGLQVWYRFLOMDGXKD1HSRVWRMHJUDQLFHL]PHXGLVFLSOLQDNRMH
RYMHNVHELSRVWDYOMDGDELVKYDWLRLYROLR2QHVHX]DMDPQRSURLPDMXLLVWD
WMHVNREDLK]EXQMXMH
8PMHWQLNRMHGMHORVRFLMDOQRGMHORXVDPOMHQDRYMHND
8PMHWQLNRMHRQRGMHORXNRMHPUXNDJODYDLVUFHLGX]DMHGQR
8PMHWQLNMHSRVWDRXRYRPVYLMHWXVODELQHVLJXUDQ
8PMHWQLNMHSURURNQDGDKQXWQHEHVNLPERDQVNLPSRUXNDPD
8PMHWQLNMHVOXJDULMHL
8PMHWQLNMHXYLMHNXSRWSXQRVWLELRLQWHJULUDQXGUXWYRDOLQHXGUXWYR
VYRJYUHPHQDYHXEXGXH
8PMHWQLNPRGDLMHVWQHXURWLDQDOLXPMHWQRVWQLNDGQLMHSURGXNWQHXUR]H
OXGLODLOLSULPLWLYQRJVNORSD8PMHWQLNPRHELWLLEROHVWDQDOLQMHJRYD
GDURYLWRVWQLMHXL]UDYQRPRGQRVXQLVQMHJRYRPEROHXQLVQMHJRYLP
]GUDYOMHP%ROHVWPRHQMHJRYHVLOHQDSHWLLXVPMHULWLSUHPDQHNRP
RGUHHQRPFLOMXDOLEROHVWQLMHL]YRUQMHJRYHVWYDUDODNHPRLEDNDRQL
GRLYOMDMOMXEDYLNRMLPXGDMHXUXNHVDPRQRYHPRWLYHDQLSRWRVUHGVWYD]D
QMLKRYRSULND]LYDQMH
8PMHWQLNQHRWNULYDRQVWYDUD
8PMHWQLNQLMH]DGRYROMDQVYRMLPLYRWRP=DGRYROMQLOMXGLQDYRGQRQDMHH
QHJRYRUHRVYRMLPRVMHDMLPDRQLVXEH]ULMHL
8PMHWQLNDSXWQMHJRYDGMHODYRGLVDPRSUHNRJXELWNDUHDOQRVWL
8PMHWQRVWLPDIXQNFLMXNDWDU]HRQDRVOREDD
8PMHWQRVWLVSLUHVGXHSUDLQXVYDNRGQHYLFH8PMHWQRVWMHGHVQDUXND
SULURGH3ULURGDMHVWYRULODELDDXPMHWQRVWOMXGH
LWHOMXPMHWQRVWLMHHOXGDF
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SRVOMHGLFD8WRPHMHQMLKRYDYHOLLQD
8PMHWQLNRGMHORMHREOLNLVDGUDMLVSRYLMHGLREPDQDLJUDLSRUXNDRQRMH
EOLVNRSULURGLLGDOHNRVYUKRYLWRLQHVYUKRYLWRSRYLMHVQRLQDGSRYLMHVQR
RVREQRLQDGRVREQRXLVWLPDK2QRWRJDLQLSRVHEQLPMHVWL]YRUQRVWL
VSRQWDQRVWERUEDSURWLYNRQYHQFLMDDQHHOMDGDQHWRQHEXGHUD]XPOMLYR
8PMHWQLNRGMHORNDRSUHGPHWQLMHYMHQR$OLXPMHWQLFLHVWR]DERUDYOMDMX
GDQMLKRYRGMHORSRVMHGXMHWDMQXVWYDUQRJYUHPHQDQHSUD]QXYMHQRVWYH
LYRVWWUHQXWND
8PMHWQLNRMHGMHORNRQVWUXNFLMDDVYDWNR]QDNROLNRYHOLNLVWYDUDRFLPRJX
ELWLMHGQROLQL8PMHWQLNNDRLPLVOLODFDQJDLUDVHLRVWYDUXMHXVYRMHPGMHOX
2YRSURLPDQMHSRNUHHMHGDQRGQDMYDQLMLKHVWHWLNLKSUREOHPD8RVWDORP
QLWDQLMHQHNRULVQLMHRGRYLKUD]GYDMDQMDSRPHWRGLLSUHGPHWX]DRQRJDNRML
YMHUXMHXMHGLQVWYRFLOMDGXKD1HSRVWRMHJUDQLFHL]PHXGLVFLSOLQDNRMH
RYMHNVHELSRVWDYOMDGDELVKYDWLRLYROLR2QHVHX]DMDPQRSURLPDMXLLVWD
WMHVNREDLK]EXQMXMH
8PMHWQLNRMHGMHORVRFLMDOQRGMHORXVDPOMHQDRYMHND
8PMHWQLNRMHRQRGMHORXNRMHPUXNDJODYDLVUFHLGX]DMHGQR
8PMHWQLNMHSRVWDRXRYRPVYLMHWXVODELQHVLJXUDQ
8PMHWQLNMHSURURNQDGDKQXWQHEHVNLPERDQVNLPSRUXNDPD
8PMHWQLNMHVOXJDULMHL
8PMHWQLNMHXYLMHNXSRWSXQRVWLELRLQWHJULUDQXGUXWYRDOLQHXGUXWYR
VYRJYUHPHQDYHXEXGXH
8PMHWQLNPRGDLMHVWQHXURWLDQDOLXPMHWQRVWQLNDGQLMHSURGXNWQHXUR]H
OXGLODLOLSULPLWLYQRJVNORSD8PMHWQLNPRHELWLLEROHVWDQDOLQMHJRYD
GDURYLWRVWQLMHXL]UDYQRPRGQRVXQLVQMHJRYRPEROHXQLVQMHJRYLP
]GUDYOMHP%ROHVWPRHQMHJRYHVLOHQDSHWLLXVPMHULWLSUHPDQHNRP
RGUHHQRPFLOMXDOLEROHVWQLMHL]YRUQMHJRYHVWYDUDODNHPRLEDNDRQL
GRLYOMDMOMXEDYLNRMLPXGDMHXUXNHVDPRQRYHPRWLYHDQLSRWRVUHGVWYD]D
QMLKRYRSULND]LYDQMH
8PMHWQLNQHRWNULYDRQVWYDUD
8PMHWQLNQLMH]DGRYROMDQVYRMLPLYRWRP=DGRYROMQLOMXGLQDYRGQRQDMHH
QHJRYRUHRVYRMLPRVMHDMLPDRQLVXEH]ULMHL
8PMHWQLNDSXWQMHJRYDGMHODYRGLVDPRSUHNRJXELWNDUHDOQRVWL
8PMHWQRVWLPDIXQNFLMXNDWDU]HRQDRVOREDD
8PMHWQRVWLVSLUHVGXHSUDLQXVYDNRGQHYLFH8PMHWQRVWMHGHVQDUXND
SULURGH3ULURGDMHVWYRULODELDDXPMHWQRVWOMXGH
8LWHOMXPMHWQRVWLMHHOXGDF
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SRVOMHGLFD8WRPHMHQMLKRYDYHOLLQD
8PMHWQLNRGMHORMHREOLNLVDGUDMLVSRYLMHGLREPDQDLJUDLSRUXNDRQRMH
EOLVNRSULURGLLGDOHNRVYUKRYLWRLQHVYUKRYLWRSRYLMHVQRLQDGSRYLMHVQR
RVREQRLQDGRVREQRXLVWLPDK2QRWRJDLQLSRVHEQLPMHVWL]YRUQRVWL
VSRQWDQRVWERUEDSURWLYNRQYHQFLMDDQHHOMDGDQHWRQHEXGHUD]XPOMLYR
8PMHWQLNRGMHORNDRSUHGPHWQLMHYMHQR$OLXPMHWQLFLHVWR]DERUDYOMDMX
GDQMLKRYRGMHORSRVMHGXMHWDMQXVWYDUQRJYUHPHQDQHSUD]QXYMHQRVWYH
LYRVWWUHQXWND
8PMHWQLNRMHGMHORNRQVWUXNFLMDDVYDWNR]QDNROLNRYHOLNLVWYDUDRFLPRJX
ELWLMHGQROLQL8PMHWQLNNDRLPLVOLODFDQJDLUDVHLRVWYDUXMHXVYRMHPGMHOX
2YRSURLPDQMHSRNUHHMHGDQRGQDMYDQLMLKHVWHWLNLKSUREOHPD8RVWDORP
QLWDQLMHQHNRULVQLMHRGRYLKUD]GYDMDQMDSRPHWRGLLSUHGPHWX]DRQRJDNRML
YMHUXMHXMHGLQVWYRFLOMDGXKD1HSRVWRMHJUDQLFHL]PHXGLVFLSOLQDNRMH
RYMHNVHELSRVWDYOMDGDELVKYDWLRLYROLR2QHVHX]DMDPQRSURLPDMXLLVWD
WMHVNREDLK]EXQMXMH
8PMHWQLNRMHGMHORVRFLMDOQRGMHORXVDPOMHQDRYMHND
8PMHWQLNRMHRQRGMHORXNRMHPUXNDJODYDLVUFHLGX]DMHGQR
8PMHWQLNMHSRVWDRXRYRPVYLMHWXVODELQHVLJXUDQ
8PMHWQLNMHSURURNQDGDKQXWQHEHVNLPERDQVNLPSRUXNDPD
8PMHWQLNMHVOXJDULMHL
8PMHWQLNMHXYLMHNXSRWSXQRVWLELRLQWHJULUDQXGUXWYRDOLQHXGUXWYR
VYRJYUHPHQDYHXEXGXH
8PMHWQLNPRGDLMHVWQHXURWLDQDOLXPMHWQRVWQLNDGQLMHSURGXNWQHXUR]H
OXGLODLOLSULPLWLYQRJVNORSD8PMHWQLNPRHELWLLEROHVWDQDOLQMHJRYD
GDURYLWRVWQLMHXL]UDYQRPRGQRVXQLVQMHJRYRPEROHXQLVQMHJRYLP
]GUDYOMHP%ROHVWPRHQMHJRYHVLOHQDSHWLLXVPMHULWLSUHPDQHNRP
RGUHHQRPFLOMXDOLEROHVWQLMHL]YRUQMHJRYHVWYDUDODNHPRLEDNDRQL
GRLYOMDMOMXEDYLNRMLPXGDMHXUXNHVDPRQRYHPRWLYHDQLSRWRVUHGVWYD]D
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8PMHWQLNQHRWNULYDRQVWYDUD
8PMHWQLNQLMH]DGRYROMDQVYRMLPLYRWRP=DGRYROMQLOMXGLQDYRGQRQDMHH
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8PMHWQLNDSXWQMHJRYDGMHODYRGLVDPRSUHNRJXELWNDUHDOQRVWL
8PMHWQRVWLPDIXQNFLMXNDWDU]HRQDRVOREDD
8PMHWQRVWLVSLUHVGXHSUDLQXVYDNRGQHYLFH8PMHWQRVWMHGHVQDUXND
SULURGH3ULURGDMHVWYRULODELDDXPMHWQRVWOMXGH
8LWHOMXPMHWQRVWLMHHOXGDF
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SRVOMHGLFD8WRPHMHQMLKRYDYHOLLQD
8PMHWQLNRGMHORMHREOLNLVDGUDMLVSRYLMHGLREPDQDLJUDLSRUXNDRQRMH
EOLVNRSULURGLLGDOHNRVYUKRYLWRLQHVYUKRYLWRSRYLMHVQRLQDGSRYLMHVQR
RVREQRLQDGRVREQRXLVWLPDK2QRWRJDLQLSRVHEQLPMHVWL]YRUQRVWL
VSRQWDQRVWERUEDSURWLYNRQYHQFLMDDQHHOMDGDQHWRQHEXGHUD]XPOMLYR
8PMHWQLNRGMHORNDRSUHGPHWQLMHYMHQR$OLXPMHWQLFLHVWR]DERUDYOMDMX
GDQMLKRYRGMHORSRVMHGXMHWDMQXVWYDUQRJYUHPHQDQHSUD]QXYMHQRVWYH
LYRVWWUHQXWND
8PMHWQLNRMHGMHORNRQVWUXNFLMDDVYDWNR]QDNROLNRYHOLNLVWYDUDRFLPRJX
ELWLMHGQROLQL8PMHWQLNNDRLPLVOLODFDQJDLUDVHLRVWYDUXMHXVYRMHPGMHOX
2YRSURLPDQMHSRNUHHMHGDQRGQDMYDQLMLKHVWHWLNLKSUREOHPD8RVWDORP
QLWDQLMHQHNRULVQLMHRGRYLKUD]GYDMDQMDSRPHWRGLLSUHGPHWX]DRQRJDNRML
YMHUXMHXMHGLQVWYRFLOMDGXKD1HSRVWRMHJUDQLFHL]PHXGLVFLSOLQDNRMH
RYMHNVHELSRVWDYOMDGDELVKYDWLRLYROLR2QHVHX]DMDPQRSURLPDMXLLVWD
WMHVNREDLK]EXQMXMH
8PMHWQLNRMHGMHORVRFLMDOQRGMHORXVDPOMHQDRYMHND
8PMHWQLNRMHRQRGMHORXNRMHPUXNDJODYDLVUFHLGX]DMHGQR
8PMHWQLNMHSRVWDRXRYRPVYLMHWXVODELQHVLJXUDQ
8PMHWQLNMHSURURNQDGDKQXWQHEHVNLPERDQVNLPSRUXNDPD
8PMHWQLNMHVOXJDULMHL
8PMHWQLNMHXYLMHNXSRWSXQRVWLELRLQWHJULUDQXGUXWYRDOLQHXGUXWYR
VYRJYUHPHQDYHXEXGXH
8PMHWQLNPRGDLMHVWQHXURWLDQDOLXPMHWQRVWQLNDGQLMHSURGXNWQHXUR]H
OXGLODLOLSULPLWLYQRJVNORSD8PMHWQLNPRHELWLLEROHVWDQDOLQMHJRYD
GDURYLWRVWQLMHXL]UDYQRPRGQRVXQLVQMHJRYRPEROHXQLVQMHJRYLP
]GUDYOMHP%ROHVWPRHQMHJRYHVLOHQDSHWLLXVPMHULWLSUHPDQHNRP
RGUHHQRPFLOMXDOLEROHVWQLMHL]YRUQMHJRYHVWYDUDODNHPRLEDNDRQL
GRLYOMDMOMXEDYLNRMLPXGDMHXUXNHVDPRQRYHPRWLYHDQLSRWRVUHGVWYD]D
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8PMHWQLNQHRWNULYDRQVWYDUD
8PMHWQLNQLMH]DGRYROMDQVYRMLPLYRWRP=DGRYROMQLOMXGLQDYRGQRQDMHH
QHJRYRUHRVYRMLPRVMHDMLPDRQLVXEH]ULMHL
8PMHWQLNDSXWQMHJRYDGMHODYRGLVDPRSUHNRJXELWNDUHDOQRVWL
8PMHWQRVWLPDIXQNFLMXNDWDU]HRQDRVOREDD
8PMHWQRVWLVSLUHVGXHSUDLQXVYDNRGQHYLFH8PMHWQRVWMHGHVQDUXND
SULURGH3ULURGDMHVWYRULODELDDXPMHWQRVWOMXGH
8PMHWQRVWMHLVSUYDRPRWPDJLMHVUHGVWYR]DRGUDYDQMHLYRWDSULPLWLYQH
ORYDNHKRUGHGRLYOMDYDQMHVDPRQLNORL]JRYDUDQMHVSR]QDMDQDMSULNODGQLMLP
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8PMHWQRVWMHMHGLQRR]ELOMQRQDRYRPVYLMHWX$XPMHWQLNMHMHGLQLRYMHN
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8PMHWQRVWMHNULWLNDVWYDUQRVWL
8PMHWQRVWMHOMXERPRUQDRQDHOLGDMRMRYMHNSRWSXQRSULSDGD
8PMHWQRVWMHRQRWRQHPRHVYDWNR
8PMHWQRVWMHRQRWRSUHRVWDMHDQHVWDUL8PMHWQRVWMHRSRQDDQMHDOL
VWYDUDODNRLLGHDOL]LUDQR
8PMHWQRVWMHVWYDUDODNDGMHODWQRVWOMXGVNRJGXKDDGDQMHQLSRHFLVHXX
QDMGDOMXSURORVW=DQMHJDQHPD]DMHGQLFHLOLGUXWYHQHIRUPDFLMHXSRYLMHVWL
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DNWLYQRVWLLVWYDUDODNRJQDGDKQXDNLSDUVWYRVOLNDUVWYRFUWHLJUDYXUH
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8PMHWQRVWMHVUHGVWYRNRMLPVHSULVYDMDMXVWYDULVYLMHWDELORPLORPELOR
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8PMHWQRVWMHRVMHDQMHOMXGVNRJXMHGLQMHQRVSUHGRVMHDMHPERDQVNRJ
8PMHWQRVWMHVORHQRMHGQRVWDYQD
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8PMHWQRVWMHRWYRUHQDLOLSULNULYHQDSURSDJDQGD
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8PMHWQRVWMHVDYMHVWRYMHDQVWYD
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8PMHWQRVWMHRWYRUHQDLOLSULNULYHQDSURSDJDQGD
8PMHWQRVWMHVUHGVWYRNRMLPVHSULVYDMDMXVWYDULVYLMHWDELORPLORPELOR
VLORPNROVNLSULPMHU]DWRVXVSLOMVNHVOLNDULMHVWDULMHJNDPHQRJGREDX
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8PMHWQRVWMHVWYDUDODNDGMHODWQRVWOMXGVNRJGXKDDGDQMHQLSRHFLVHXX
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]QDQRVWVHWHPHOMLQDUD]XPXLLQWHOLJHQFLMLQDHNVSHULPHQWXLSURYMHUDYDQMX
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8PMHWQRVWMHRVMHDQMHOMXGVNRJXMHGLQMHQRVSUHGRVMHDMHPERDQVNRJ
8PMHWQRVWMHRQRWRSUHRVWDMHDQHVWDUL8PMHWQRVWMHRSRQDDQMHDOL
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8PMHWQRVWMHRQRWRQHPRHVYDWNR
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8PMHWQRVWMHNULWLNDVWYDUQRVWL
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8PMHWQRVWMHRQRWRQHPRHVYDWNR
8PMHWQRVWMHRQRWRSUHRVWDMHDQHVWDUL8PMHWQRVWMHRSRQDDQMHDOL
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8PMHWQRVWMHVWYDUDODNDGMHODWQRVWOMXGVNRJGXKDDGDQMHQLSRHFLVHXX
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DNWLYQRVWLLVWYDUDODNRJQDGDKQXDNLSDUVWYRVOLNDUVWYRFUWHLJUDYXUH
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LQLVHGDMHYHLQDOMXGLPDQMHQHREUD]RYDQDYHMHSRJUHQRREUD]RYDQD
LOLSROXREUD]RYDQD
'DQDVMHREUD]RYDQMHDSVROXWQDQXQRVWXVYLP]YDQMLPD3ROLWLNDSURIHVLMD
QHSUHGVWDYOMDL]QLPNXRGWRJSUDYLOD
'DQDVVPRXVLWXDFLMLNDGDRSDGDEURMVWXGHQDWDQDWHKQLNLPIDNXOWHWLPD
3LWDPRVH]DWR"8REUD]RYQLVHVXVWDYXYXNODUHOLJLMDQDUDXQWHKQLNRJ
RGJRMD7DNYDMHSROLWLNDVYRMHYUVQLVDOWRPRUWDOHVGXJRJRGLQMLP
SRVOMHGLFDPD3ULVMHWLPRVH/H%RQMHVPDWUDRGDMHQDVWDYDPQRJRYLH
WHWQDQHJROLNRULVQDLDNRRYMHNDQHLQLQLVUHWQLMLPQLPRUDOQLMLPX
QDVWDYXMHWHNRGLUDWLNDRQHNDGDXFUNYHQHGRJPH.ULPLQDOQRVWUDVWHV
JHQHUDOL]DFLMRPQDVWDYH6XYUHPHQLVHRGJRMSUHWYDUDXQHSULMDWHOMHGUXWYD
MHULYLPRX]DEOXGLGDVHLQWHOLJHQFLMDUD]YLMDXHQMHPQDL]XVWLWDYLK
NQMLJD6YDNLLQNODQMDQMDQHSRJUHLYRVWLXLWHOMLPDLQLQDVPDQMLPDL
VODELMLPD0MHVWRGDSULSUDYOMDOMXGH]DLYRWSULSUDYOMDLKNROD]DMDYQH
VOXEHXNRMLPDVHPRHXVSMHWLEH]LNDNYHVDPRVWDOQRVWLLYODVWLWH
LQLFLMDWLYH0RHOLVHWRSULPLMHQLWLQDQDVXVWDY"
'REDUVHRGJRMVDVWRMLXWRPHGDVHVNULYDYLVRNRPLOMHQMHRVDPRPHVHELL
QLVNRPLOMHQMHRGUXJLPD)RUPDOQRMHNRORYDQMHRGXYLMHNELOR
QDPLMHQMHQRVDPRPDORPEURMXOMXGLRQRMHVDPRMHGDQLWRQHXYLMHN
]DVWXSOMHQRGHOHPHQDWDSULREOLNRYDQMXVXGLRQLNDNXOWXUQRJLYRWD
*ODYQDPDQDPRGHUQRJREUD]RYDQMDMHWRVHSUHYLHVYRGLQDVNXSOMDQMH
]QDQMDDSUHPDORQDSURLUHQMHPLVOLLVUFDRYMHNXLMLPVHPLVOLPDRJOHGD
FMHOLQDVYLMHWDSRVWDMHXL]YMHVQRPVPLVOXWROLNRYHOLNNROLNRMHYHOLNL
VYLMHW
-RQLVDPVUHRRYMHNDRGNRMHJVHQHELPRJORQHWRQDXLWL
.DGDGMHGRYLLEDNHVPDWUDMXGDVHPRUDMXXPLMHDWLXRGJRMXQXDGLWR
VDPRSRND]XMHGDNRGRGJRMDVYRMHGMHFHQLVXELOLMDNRXVSMHQL
0ODGLQDXHRQRWRVXVWDULMLSMHYDOL
1DSULPMHULPDVHXLPR
1DMEROMHRGJRMHQDGMHFDVXRQDNRMDVXQDXLODYLGMHWLURGLWHOMHRQDNYLPD
NDNYLMHVXOLFHPMHUVWYRQLMHVYHWDGXQRVWURGLWHOMD
1HPRHVHGRYROMQRUDQRXND]DWLQDLQMHQLFXGDVHGMHFDVDPRRQGDPRJX
LVSUDYQRRGJRMLWLDNRVXXLWHOMLSULMHWRJDLVSUDYQRRGJRMHQL
%LWLXLWHOMWR]QDL]DLVWDELWLXHQLN8HQMHSRLQMHNDGDWLXLWHOMXXL
RGXHQLNDNDGDVHWLVPMHVWLXRQRWRMHRQUD]XPLRSULKYDWLQDLQQD
NRMLMHRQUD]XPLRNDGDVHSUHWYDUDNDRGDSRODHLVSLWRVWDYOMDMXLVYRP
VXJRYRUQLNXGDVHXYMHULGDWL]QDVYRMXOHNFLMXWDNDYMHXYRGLWHNRQGD
PRHSULVWXSLWLNDNYXGUXJRPSLWDQMX
%ROMHMHELWLSURVMDNQHJRQHREUD]RYDQ
LQLVHGDMHYHLQDOMXGLPDQMHQHREUD]RYDQDYHMHSRJUHQRREUD]RYDQD
LOLSROXREUD]RYDQD
'DQDVMHREUD]RYDQMHDSVROXWQDQXQRVWXVYLP]YDQMLPD3ROLWLNDSURIHVLMD
QHSUHGVWDYOMDL]QLPNXRGWRJSUDYLOD
'DQDVVPRXVLWXDFLMLNDGDRSDGDEURMVWXGHQDWDQDWHKQLNLPIDNXOWHWLPD
3LWDPRVH]DWR"8REUD]RYQLVHVXVWDYXYXNODUHOLJLMDQDUDXQWHKQLNRJ
RGJRMD7DNYDMHSROLWLNDVYRMHYUVQLVDOWRPRUWDOHVGXJRJRGLQMLP
SRVOMHGLFDPD3ULVMHWLPRVH/H%RQMHVPDWUDRGDMHQDVWDYDPQRJRYLH
WHWQDQHJROLNRULVQDLDNRRYMHNDQHLQLQLVUHWQLMLPQLPRUDOQLMLPX
QDVWDYXMHWHNRGLUDWLNDRQHNDGDXFUNYHQHGRJPH.ULPLQDOQRVWUDVWHV
JHQHUDOL]DFLMRPQDVWDYH6XYUHPHQLVHRGJRMSUHWYDUDXQHSULMDWHOMHGUXWYD
MHULYLPRX]DEOXGLGDVHLQWHOLJHQFLMDUD]YLMDXHQMHPQDL]XVWLWDYLK
NQMLJD6YDNLLQNODQMDQMDQHSRJUHLYRVWLXLWHOMLPDLQLQDVPDQMLPDL
VODELMLPD0MHVWRGDSULSUDYOMDOMXGH]DLYRWSULSUDYOMDLKNROD]DMDYQH
VOXEHXNRMLPDVHPRHXVSMHWLEH]LNDNYHVDPRVWDOQRVWLLYODVWLWH
LQLFLMDWLYH0RHOLVHWRSULPLMHQLWLQDQDVXVWDY"
'REDUVHRGJRMVDVWRMLXWRPHGDVHVNULYDYLVRNRPLOMHQMHRVDPRPHVHELL
QLVNRPLOMHQMHRGUXJLPD)RUPDOQRMHNRORYDQMHRGXYLMHNELOR
QDPLMHQMHQRVDPRPDORPEURMXOMXGLRQRMHVDPRMHGDQLWRQHXYLMHN
]DVWXSOMHQRGHOHPHQDWDSULREOLNRYDQMXVXGLRQLNDNXOWXUQRJLYRWD
*ODYQDPDQDPRGHUQRJREUD]RYDQMDMHWRVHSUHYLHVYRGLQDVNXSOMDQMH
]QDQMDDSUHPDORQDSURLUHQMHPLVOLLVUFDRYMHNXLMLPVHPLVOLPDRJOHGD
FMHOLQDVYLMHWDSRVWDMHXL]YMHVQRPVPLVOXWROLNRYHOLNNROLNRMHYHOLNL
VYLMHW
-RQLVDPVUHRRYMHNDRGNRMHJVHQHELPRJORQHWRQDXLWL
.DGDGMHGRYLLEDNHVPDWUDMXGDVHPRUDMXXPLMHDWLXRGJRMXQXDGLWR
VDPRSRND]XMHGDNRGRGJRMDVYRMHGMHFHQLVXELOLMDNRXVSMHQL
0ODGLQDXHRQRWRVXVWDULMLSMHYDOL
1DSULPMHULPDVHXLPR
1DMEROMHRGJRMHQDGMHFDVXRQDNRMDVXQDXLODYLGMHWLURGLWHOMHRQDNYLPD
NDNYLMHVXOLFHPMHUVWYRQLMHVYHWDGXQRVWURGLWHOMD
1HPRHVHGRYROMQRUDQRXND]DWLQDLQMHQLFXGDVHGMHFDVDPRRQGDPRJX
LVSUDYQRRGJRMLWLDNRVXXLWHOMLSULMHWRJDLVSUDYQRRGJRMHQL
1HNLURGLWHOMLLNROHSRNXDYDMXGMHFXQDXLWLSRWSXQRMSRVOXQRVWLSRNXDM
NRMLPRUDSURL]YHVWLLOLUREDLOLEXQWRYQLND
1HPDQLHJDWRELELORYUHGQLMHSURXLWLRGSULURGH
1HPDVXPQMHGDMH]DUD]YRMPRUDODPQRJRYDQLMLRGJRMRGQDVOMHD
1LMHYDQRXHQMHQHJRGMHOR
2EUD]RYDQMHMHQHWRSUHNUDVQRDOLVHWUHEDVYUHPHQDQDYULMHPHSRGVMHWLWL
GDVHVWYDULNRMH]DLVWDWUHED]QDWLQHSRGXDYDMX
2EUD]RYDQMHMHRQRWRYHLQDGRELYDPQRJLSURVOMHXMXDPDOLEURMLPD
2EUD]RYDQMHMHSURFHVXPQRJSUHUDLYDQMDLGXHYQRJVDYODGDYDQMDLYRWQH
VWYDUQRVWLXQDPDLL]YDQQDVWHREOLNRYDQMHLRULMHQWDFLMDVSRVREQRVWLGDVH
WDMSURFHVSRNUHQHLRNRQD
2GJRMMHGLYQDVWYDUDOLVHRYMHNSRQHNDGPRUDVMHWLWLGDVHQLWDRGRQRJD
WRMH]DLVWDYULMHGQRQHPRHSRXLWL
2GJRMMHRUJDQL]LUDQDREUDQDRGUDVOLKRGPODGHL2GJRMUD]YLMDVSRVREQRVWL
DOLLKQHVWYDUD
2GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPDGRVDLYDQMX
2GJRMLWHOMVHUDDLVWRNDRLXPMHWQLN
2GJRYDUDMXDLVKUDQDVRFLMDOQDVLJXUQRVWLSVLKRORNDKDUPRQLMDXRELWHOML
NRMDMHELODLRVWDODQDMSULURGQLMLVRFLMDOQLLHPRFLRQDOQLSRVUHGQLNL]PHX
GMHWHWDLGUXWYDWHSUHGNROVNRLNROVNRRGJRMQRREUD]RYQRUD]GREOMHD
SUHPDQHNLPDXWRULPDRGJRMQR]GUDYVWYHQRNUHDWLYQRUD]GREOMHVYDNDNRVX
RGL]QLPQRJ]QDDMD]DIRUPLUDQMHNUHDWLYQLKGRVH]DGMHWHWDNDREXGXH
NUHDWLYQHOLQRVWL
3RVWDWHVWDULVWRPRQGDNDGDWHYLHQLMHPRJXHRGJDMDWL
3UDYLODQRGJRMVDVWRMLVHXWRPHGDL]YXHL]VYDNRJDRQRWRMHQDMEROMH
6ORERGQRSRVWDYOMDQMHSLWDQMDRQHPRJXDYDVHWDNRGXJRGRNMHFLOMRGJRMD
SURL]YHVWLXYMHUHQMDXPMHVWRUD]PLOMDQMD
6WLGOMLYDFQHPRHXLWLQLQHVWUSOMLYDFSRGXDYDWL6YDNLVHRYMHNWUHED
RGJDMDWLGRSRVOMHGQMHJGDQD
WRVLEOLHNROLWRVLGDOMHRGERJD2GJRMMHQDMEROMHQDVOMHGVWYR
8RGJRMXELORNRGNXHLSXWHPRGJRMQRREUD]RYQRJVXVWDYDSRWUHEQRMH
GHPRNUDWVNRDQHDXWRULWDUQRNRPXQLFLUDQMH3UYRRPRJXXMHPODGRMRVREL
VWMHFDQMHQDYLNDXYDDYDQMDGUXJLKRVREDWROHUDQFLMDRVQRYX]DRWYRUHQRVW
GXKDSUHPDQRYLPLGHMDPDLVHELVDPRPSRYMHUHQMDXGUXJHSULKYDDQMH
VWYDUQRVWLLRVMHDMSUDYHGQRVWLEH]HJDELELORL]X]HWQRWHNRSUHX]HWL
QHNXSRVORYQXLOLGMHODWQXIXQNFLMXIXQNFLRQLUDWLXVORHQLPGUXWYHQLP
RGQRVLPD2YRGUXJRELUD]YLMDORXEXGXRMOLQRVWLVHUYLOQRVW
1HNLURGLWHOMLLNROHSRNXDYDMXGMHFXQDXLWLSRWSXQRMSRVOXQRVWLSRNXDM
NRMLPRUDSURL]YHVWLLOLUREDLOLEXQWRYQLND
1HPDQLHJDWRELELORYUHGQLMHSURXLWLRGSULURGH
1HPDVXPQMHGDMH]DUD]YRMPRUDODPQRJRYDQLMLRGJRMRGQDVOMHD
1LMHYDQRXHQMHQHJRGMHOR
2EUD]RYDQMHMHQHWRSUHNUDVQRDOLVHWUHEDVYUHPHQDQDYULMHPHSRGVMHWLWL
GDVHVWYDULNRMH]DLVWDWUHED]QDWLQHSRGXDYDMX
2EUD]RYDQMHMHRQRWRYHLQDGRELYDPQRJLSURVOMHXMXDPDOLEURMLPD
2EUD]RYDQMHMHSURFHVXPQRJSUHUDLYDQMDLGXHYQRJVDYODGDYDQMDLYRWQH
VWYDUQRVWLXQDPDLL]YDQQDVWHREOLNRYDQMHLRULMHQWDFLMDVSRVREQRVWLGDVH
WDMSURFHVSRNUHQHLRNRQD
2GJRMMHGLYQDVWYDUDOLVHRYMHNSRQHNDGPRUDVMHWLWLGDVHQLWDRGRQRJD
WRMH]DLVWDYULMHGQRQHPRHSRXLWL
2GJRMMHRUJDQL]LUDQDREUDQDRGUDVOLKRGPODGHL2GJRMUD]YLMDVSRVREQRVWL
DOLLKQHVWYDUD
2GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPDGRVDLYDQMX
2GJRMLWHOMVHUDDLVWRNDRLXPMHWQLN
2GJRYDUDMXDLVKUDQDVRFLMDOQDVLJXUQRVWLSVLKRORNDKDUPRQLMDXRELWHOML
NRMDMHELODLRVWDODQDMSULURGQLMLVRFLMDOQLLHPRFLRQDOQLSRVUHGQLNL]PHX
GMHWHWDLGUXWYDWHSUHGNROVNRLNROVNRRGJRMQRREUD]RYQRUD]GREOMHD
SUHPDQHNLPDXWRULPDRGJRMQR]GUDYVWYHQRNUHDWLYQRUD]GREOMHVYDNDNRVX
RGL]QLPQRJ]QDDMD]DIRUPLUDQMHNUHDWLYQLKGRVH]DGMHWHWDNDREXGXH
NUHDWLYQHOLQRVWL
3RVWDWHVWDULVWRPRQGDNDGDWHYLHQLMHPRJXHRGJDMDWL
3UDYLODQRGJRMVDVWRMLVHXWRPHGDL]YXHL]VYDNRJDRQRWRMHQDMEROMH
6ORERGQRSRVWDYOMDQMHSLWDQMDRQHPRJXDYDVHWDNRGXJRGRNMHFLOMRGJRMD
SURL]YHVWLXYMHUHQMDXPMHVWRUD]PLOMDQMD
6WLGOMLYDFQHPRHXLWLQLQHVWUSOMLYDFSRGXDYDWL6YDNLVHRYMHNWUHED
RGJDMDWLGRSRVOMHGQMHJGDQD
WRVLEOLHNROLWRVLGDOMHRGERJD2GJRMMHQDMEROMHQDVOMHGVWYR
8RGJRMXELORNRGNXHLSXWHPRGJRMQRREUD]RYQRJVXVWDYDSRWUHEQRMH
GHPRNUDWVNRDQHDXWRULWDUQRNRPXQLFLUDQMH3UYRRPRJXXMHPODGRMRVREL
VWMHFDQMHQDYLNDXYDDYDQMDGUXJLKRVREDWROHUDQFLMDRVQRYX]DRWYRUHQRVW
GXKDSUHPDQRYLPLGHMDPDLVHELVDPRPSRYMHUHQMDXGUXJHSULKYDDQMH
VWYDUQRVWLLRVMHDMSUDYHGQRVWLEH]HJDELELORL]X]HWQRWHNRSUHX]HWL
QHNXSRVORYQXLOLGMHODWQXIXQNFLMXIXQNFLRQLUDWLXVORHQLPGUXWYHQLP
RGQRVLPD2YRGUXJRELUD]YLMDORXEXGXRMOLQRVWLVHUYLOQRVW
1HNLURGLWHOMLLNROHSRNXDYDMXGMHFXQDXLWLSRWSXQRMSRVOXQRVWLSRNXDM
NRMLPRUDSURL]YHVWLLOLUREDLOLEXQWRYQLND
1HPDQLHJDWRELELORYUHGQLMHSURXLWLRGSULURGH
1HPDVXPQMHGDMH]DUD]YRMPRUDODPQRJRYDQLMLRGJRMRGQDVOMHD
1LMHYDQRXHQMHQHJRGMHOR
2EUD]RYDQMHMHQHWRSUHNUDVQRDOLVHWUHEDVYUHPHQDQDYULMHPHSRGVMHWLWL
GDVHVWYDULNRMH]DLVWDWUHED]QDWLQHSRGXDYDMX
2EUD]RYDQMHMHRQRWRYHLQDGRELYDPQRJLSURVOMHXMXDPDOLEURMLPD
2EUD]RYDQMHMHSURFHVXPQRJSUHUDLYDQMDLGXHYQRJVDYODGDYDQMDLYRWQH
VWYDUQRVWLXQDPDLL]YDQQDVWHREOLNRYDQMHLRULMHQWDFLMDVSRVREQRVWLGDVH
WDMSURFHVSRNUHQHLRNRQD
2GJRMMHGLYQDVWYDUDOLVHRYMHNSRQHNDGPRUDVMHWLWLGDVHQLWDRGRQRJD
WRMH]DLVWDYULMHGQRQHPRHSRXLWL
2GJRMMHRUJDQL]LUDQDREUDQDRGUDVOLKRGPODGHL2GJRMUD]YLMDVSRVREQRVWL
DOLLKQHVWYDUD
2GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPDGRVDLYDQMX
2GJRMLWHOMVHUDDLVWRNDRLXPMHWQLN
2GJRYDUDMXDLVKUDQDVRFLMDOQDVLJXUQRVWLSVLKRORNDKDUPRQLMDXRELWHOML
NRMDMHELODLRVWDODQDMSULURGQLMLVRFLMDOQLLHPRFLRQDOQLSRVUHGQLNL]PHX
GMHWHWDLGUXWYDWHSUHGNROVNRLNROVNRRGJRMQRREUD]RYQRUD]GREOMHD
SUHPDQHNLPDXWRULPDRGJRMQR]GUDYVWYHQRNUHDWLYQRUD]GREOMHVYDNDNRVX
RGL]QLPQRJ]QDDMD]DIRUPLUDQMHNUHDWLYQLKGRVH]DGMHWHWDNDREXGXH
NUHDWLYQHOLQRVWL
3RVWDWHVWDULVWRPRQGDNDGDWHYLHQLMHPRJXHRGJDMDWL
3UDYLODQRGJRMVDVWRMLVHXWRPHGDL]YXHL]VYDNRJDRQRWRMHQDMEROMH
6ORERGQRSRVWDYOMDQMHSLWDQMDRQHPRJXDYDVHWDNRGXJRGRNMHFLOMRGJRMD
SURL]YHVWLXYMHUHQMDXPMHVWRUD]PLOMDQMD
6WLGOMLYDFQHPRHXLWLQLQHVWUSOMLYDFSRGXDYDWL6YDNLVHRYMHNWUHED
RGJDMDWLGRSRVOMHGQMHJGDQD
WRVLEOLHNROLWRVLGDOMHRGERJD2GJRMMHQDMEROMHQDVOMHGVWYR
8RGJRMXELORNRGNXHLSXWHPRGJRMQRREUD]RYQRJVXVWDYDSRWUHEQRMH
GHPRNUDWVNRDQHDXWRULWDUQRNRPXQLFLUDQMH3UYRRPRJXXMHPODGRMRVREL
VWMHFDQMHQDYLNDXYDDYDQMDGUXJLKRVREDWROHUDQFLMDRVQRYX]DRWYRUHQRVW
GXKDSUHPDQRYLPLGHMDPDLVHELVDPRPSRYMHUHQMDXGUXJHSULKYDDQMH
VWYDUQRVWLLRVMHDMSUDYHGQRVWLEH]HJDELELORL]X]HWQRWHNRSUHX]HWL
QHNXSRVORYQXLOLGMHODWQXIXQNFLMXIXQNFLRQLUDWLXVORHQLPGUXWYHQLP
RGQRVLPD2YRGUXJRELUD]YLMDORXEXGXRMOLQRVWLVHUYLOQRVW
1HNLURGLWHOMLLNROHSRNXDYDMXGMHFXQDXLWLSRWSXQRMSRVOXQRVWLSRNXDM
NRMLPRUDSURL]YHVWLLOLUREDLOLEXQWRYQLND
1HPDQLHJDWRELELORYUHGQLMHSURXLWLRGSULURGH
1HPDVXPQMHGDMH]DUD]YRMPRUDODPQRJRYDQLMLRGJRMRGQDVOMHD
1LMHYDQRXHQMHQHJRGMHOR
2EUD]RYDQMHMHQHWRSUHNUDVQRDOLVHWUHEDVYUHPHQDQDYULMHPHSRGVMHWLWL
GDVHVWYDULNRMH]DLVWDWUHED]QDWLQHSRGXDYDMX
2EUD]RYDQMHMHRQRWRYHLQDGRELYDPQRJLSURVOMHXMXDPDOLEURMLPD
2EUD]RYDQMHMHSURFHVXPQRJSUHUDLYDQMDLGXHYQRJVDYODGDYDQMDLYRWQH
VWYDUQRVWLXQDPDLL]YDQQDVWHREOLNRYDQMHLRULMHQWDFLMDVSRVREQRVWLGDVH
WDMSURFHVSRNUHQHLRNRQD
2GJRMMHGLYQDVWYDUDOLVHRYMHNSRQHNDGPRUDVMHWLWLGDVHQLWDRGRQRJD
WRMH]DLVWDYULMHGQRQHPRHSRXLWL
2GJRMMHRUJDQL]LUDQDREUDQDRGUDVOLKRGPODGHL2GJRMUD]YLMDVSRVREQRVWL
DOLLKQHVWYDUD
2GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPDGRVDLYDQMX
2GJRMLWHOMVHUDDLVWRNDRLXPMHWQLN
2GJRYDUDMXDLVKUDQDVRFLMDOQDVLJXUQRVWLSVLKRORNDKDUPRQLMDXRELWHOML
NRMDMHELODLRVWDODQDMSULURGQLMLVRFLMDOQLLHPRFLRQDOQLSRVUHGQLNL]PHX
GMHWHWDLGUXWYDWHSUHGNROVNRLNROVNRRGJRMQRREUD]RYQRUD]GREOMHD
SUHPDQHNLPDXWRULPDRGJRMQR]GUDYVWYHQRNUHDWLYQRUD]GREOMHVYDNDNRVX
RGL]QLPQRJ]QDDMD]DIRUPLUDQMHNUHDWLYQLKGRVH]DGMHWHWDNDREXGXH
NUHDWLYQHOLQRVWL
3RVWDWHVWDULVWRPRQGDNDGDWHYLHQLMHPRJXHRGJDMDWL
3UDYLODQRGJRMVDVWRMLVHXWRPHGDL]YXHL]VYDNRJDRQRWRMHQDMEROMH
6ORERGQRSRVWDYOMDQMHSLWDQMDRQHPRJXDYDVHWDNRGXJRGRNMHFLOMRGJRMD
SURL]YHVWLXYMHUHQMDXPMHVWRUD]PLOMDQMD
6WLGOMLYDFQHPRHXLWLQLQHVWUSOMLYDFSRGXDYDWL6YDNLVHRYMHNWUHED
RGJDMDWLGRSRVOMHGQMHJGDQD
WRVLEOLHNROLWRVLGDOMHRGERJD2GJRMMHQDMEROMHQDVOMHGVWYR
8RGJRMXELORNRGNXHLSXWHPRGJRMQRREUD]RYQRJVXVWDYDSRWUHEQRMH
GHPRNUDWVNRDQHDXWRULWDUQRNRPXQLFLUDQMH3UYRRPRJXXMHPODGRMRVREL
VWMHFDQMHQDYLNDXYDDYDQMDGUXJLKRVREDWROHUDQFLMDRVQRYX]DRWYRUHQRVW
GXKDSUHPDQRYLPLGHMDPDLVHELVDPRPSRYMHUHQMDXGUXJHSULKYDDQMH
VWYDUQRVWLLRVMHDMSUDYHGQRVWLEH]HJDELELORL]X]HWQRWHNRSUHX]HWL
QHNXSRVORYQXLOLGMHODWQXIXQNFLMXIXQNFLRQLUDWLXVORHQLPGUXWYHQLP
RGQRVLPD2YRGUXJRELUD]YLMDORXEXGXRMOLQRVWLVHUYLOQRVW
NRQIRUPL]DPXPDQMHQXNUHDWLYQRVWLNRRSHUDWLYQRVWQHSULMDWHOMVWYRWH
VNORQRVWLVSDGLPDDJUHVLYQRVWL
8HLOMXGL]DSUDYR]DERUDYOMDMXJOHGDWLVORERGQRMHUOMXGHQHSRGXDYDMX
SRNRODPDGDELSURJOHGDOLQHJRGDELLKRVOLMHSLOL
8LPR]DLYRWQH]DNROX
9HOLNLVHUH]XOWDWULMHWNRSRVWLJQHMHUPRGHUDQRGJRMQHQRVLQDGD
9HOLNRGXDQRGJRMWUHEDRELXNOMXLYDWLSRQL]QRSURXDYDQMHVYLKYMHUD
=DSUDYLODQRGJRMGMHWHWD]QDDMQLMDMHOMXEDYGLYOMHQMHLVWUDKRSRWRYDQMH
QHJRVWUDK
LYRWPRUDELWLQHSUHNLGQRRGJDMDQMH
o1DMEROMHLQDMEUHVHXLNDGDVHGUXJDSRGXDYD
o1DMYHLJULMHKQDVWDYHMHGRVDGD
pLWDQMHNQMLJHMH]DPHQHLVWUDLYDQMHVYHPLUD
RYMHNQLNDGDQHELVPLRLWDWLNQMLJXVDPR]DWRWRMHRQDQDSRSLVX
QDMLWDQLMLKNQMLJDLOL]DWRWRWRRGJRYDUDQHNRPVXYUHPHQRPWUHQGX3UDYR
LWDQMHMHHWNDQMHX]GODNX
.ODVLNMHGDQDVRYMHNNRMHJPRHPRKYDOLWLDGDJDQLVPRSURLWDOL
.ODVLNRQDMWNRQDVYLHQHPRHREDYLMHVWLWLGDMHRGDYQRYHSURPLMHQLR
VYRMDVKYDDQMDQDNRMDVHPLSR]LYDPR7HNVHLWDQMHPQDXLNROLNRVH
WRJDPRHRVWDYLWLQHSURLWDQR
2,*5,632578,=$%$9,
QRJRPHW]DEDYHDQVRQMLHU
p-HGDQMHRGSUREOHPDNRGQRJRPHWDGDMHGLQLOMXGLNRML]QDMXNDNRELVH
WUHEDORLJUDWLVMHGH]DPLNURIRQRP1RJRPHWQLIDQDWL]DPMHHXURSVNDSDDN
LVYMHWVNDGXHYQDEROHVW
/RSWDMHSRVWDODNRFND
p=DEDYHVXJXELWDNYUHPHQD
=DEDYDMHVUHDRQLKNRMLQHPRJXPLVOLWL
pDQVRQMLHUMH]DNUXJNXOWXUQLKSRPRGDUDQHWNRWNRGRGXHORHVYLUD
JLWDUXDOL]DWRQHPDQLJODVD
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6WYDULQLNDGDQLVXWDNYHNDNYHMHVX2QHVXXYLMHNVDPRWRWRVHRGQMLK
QDSUDYL
7NRNDHGDHNUHQXWLQDEROMH"6WYDULHRWLLQDJRUHSULMHQHJRNUHQX
QDEROMH9HLQDVWYDULVWDOQRLGHQDJRUH
SURQDOD]LULMHNRMDJDXOMHSDYDOLPHQXODYLQXNRMDXQLWDYDQDHJUDGRYHD
FHVWHSUHWYDUDXFHVWHVPUWLQD]LYDPRLQGLYLGXDOQLSURPHW
1DMYHDRSDVQRVWXSURPHWXVXDXWRPRELOLNRMLYR]HEUHQHJRWRQMLKRY
YR]DPRHPLVOLWL
6WDEODVXSULURGQLQHSULMDWHOMLDXWRPRELOD
pRYMHNMHL]PLVOLRVWURMHYHDGDQDVVWURMHYLYODGDMXRYMHNRPXPMHVWRGD
MHREUDWQR
6WURMHYLPLVOHDOMXGLUDGHLOLREUDWQRNDNRNDG
RYMHNMHL]REOLHQXSUDYR]ERJWRJDWRLYLXMHGQRPSULYUHGQRPVWURMX
NRMLJDMHVLORPSULOLNDL]REOLLRLPRUDOQR,]PLMHQLPRX]URNHWRJ
L]REOLHQMDL]PLMHQLWHVHLRYMHNXVYRPPRUDOQRPVXVWDYX
pRYMHNVOXLVYRPSURL]YRGXLVWYDULPDPMHVWRGDVWYDULVOXHQMHPX
'DQDVMHRYMHNSRVWDRSUHGPHW
0QRJHVWYDULJXELVDPR]DWRWRLKQHWUDL
$NRVHVQHNRPVWYDULSHWOMDGRYROMQRGXJRVORPLWHVH$NRVH]DJODYL
SULPMHQLVLOX1HPRMVLORPX]PLYHLHNL$NRVHVORPLLRQDNRJDMH
WUHEDOR]DPLMHQLWL.DRVYHRVWDOR]DNDHSURLWDMXSXWVWYR
XYDOLQHWRGRYROMQRGXJRPRHWREDFLWL%DFLOLELORWR]DWUHEDW
HWLLPWLYLHQHEXGHSULUXFL
1DMSULMHSURPLVOLRSUHGPHWXSDWHNRQGDUHFLLVSHFLSDUHFL
'HYHGHVHWSRVWRVWYDULMHVXYLQR
.DGVWYDULLGXGREURQHWRHSRLORH
1DMSRWUHEQLMDVWYDULOLLQIRUPDFLMDELWHQDMPDQMHGRVWXSQD
3RGQDMULJRUR]QLMHNRQWUROLUDQLPXYMHWLPDUD]OLLWLKYDULMDEOLVXVWDYHVH
LSDNSRQDDWLNDNRPXVHVSUGL
3RGSULWLVNRPVWYDULSRVWDMXMRJRUH
3UHGPHWHSDVWLWDNRGDSURX]URLQDMYHXWHWX3RVHEQRHXYLMHNSDVWL
QDMNUKNLMLGLR
3UHSXWHQHVHELVWYDULLPDMXVNORQRVWGDVHNUHXRG]ODQDJRUH
5DXQDODVXPDQMHQHSRX]GDQLMDRGOMXGL8RVWDORPVYDNLVXVWDYNRMLRYLVLR
OMXGVNRMSRX]GDQRVWLMHQHSRX]GDQ
6WYDULQLNDGDQLVXWDNYHNDNYHMHVX2QHVXXYLMHNVDPRWRWRVHRGQMLK
QDSUDYL
7NRNDHGDHNUHQXWLQDEROMH"6WYDULHRWLLQDJRUHSULMHQHJRNUHQX
QDEROMH9HLQDVWYDULVWDOQRLGHQDJRUH
SURQDOD]LULMHNRMDJDXOMHSDYDOLPHQXODYLQXNRMDXQLWDYDQDHJUDGRYHD
FHVWHSUHWYDUDXFHVWHVPUWLQD]LYDPRLQGLYLGXDOQLSURPHW
1DMYHDRSDVQRVWXSURPHWXVXDXWRPRELOLNRMLYR]HEUHQHJRWRQMLKRY
YR]DPRHPLVOLWL
6WDEODVXSULURGQLQHSULMDWHOMLDXWRPRELOD
pRYMHNMHL]PLVOLRVWURMHYHDGDQDVVWURMHYLYODGDMXRYMHNRPXPMHVWRGD
MHREUDWQR
6WURMHYLPLVOHDOMXGLUDGHLOLREUDWQRNDNRNDG
RYMHNMHL]REOLHQXSUDYR]ERJWRJDWRLYLXMHGQRPSULYUHGQRPVWURMX
NRMLJDMHVLORPSULOLNDL]REOLLRLPRUDOQR,]PLMHQLPRX]URNHWRJ
L]REOLHQMDL]PLMHQLWHVHLRYMHNXVYRPPRUDOQRPVXVWDYX
pRYMHNVOXLVYRPSURL]YRGXLVWYDULPDPMHVWRGDVWYDULVOXHQMHPX
'DQDVMHRYMHNSRVWDRSUHGPHW
0QRJHVWYDULJXELVDPR]DWRWRLKQHWUDL
$NRVHVQHNRPVWYDULSHWOMDGRYROMQRGXJRVORPLWHVH$NRVH]DJODYL
SULPMHQLVLOX1HPRMVLORPX]PLYHLHNL$NRVHVORPLLRQDNRJDMH
WUHEDOR]DPLMHQLWL.DRVYHRVWDOR]DNDHSURLWDMXSXWVWYR
XYDOLQHWRGRYROMQRGXJRPRHWREDFLWL%DFLOLELORWR]DWUHEDW
HWLLPWLYLHQHEXGHSULUXFL
1DMSULMHSURPLVOLRSUHGPHWXSDWHNRQGDUHFLLVSHFLSDUHFL
'HYHGHVHWSRVWRVWYDULMHVXYLQR
.DGVWYDULLGXGREURQHWRHSRLORH
1DMSRWUHEQLMDVWYDULOLLQIRUPDFLMDELWHQDMPDQMHGRVWXSQD
3RGQDMULJRUR]QLMHNRQWUROLUDQLPXYMHWLPDUD]OLLWLKYDULMDEOLVXVWDYHVH
LSDNSRQDDWLNDNRPXVHVSUGL
3RGSULWLVNRPVWYDULSRVWDMXMRJRUH
3UHGPHWHSDVWLWDNRGDSURX]URLQDMYHXWHWX3RVHEQRHXYLMHNSDVWL
QDMNUKNLMLGLR
3UHSXWHQHVHELVWYDULLPDMXVNORQRVWGDVHNUHXRG]ODQDJRUH
5DXQDODVXPDQMHQHSRX]GDQLMDRGOMXGL8RVWDORPVYDNLVXVWDYNRMLRYLVLR
OMXGVNRMSRX]GDQRVWLMHQHSRX]GDQ
6WYDULQLNDGDQLVXWDNYHNDNYHMHVX2QHVXXYLMHNVDPRWRWRVHRGQMLK
QDSUDYL
7NRNDHGDHNUHQXWLQDEROMH"6WYDULHRWLLQDJRUHSULMHQHJRNUHQX
QDEROMH9HLQDVWYDULVWDOQRLGHQDJRUH
8YLMHNSRVWRMLODNLQDLQGDVHWRL]UDGL
p*UDPSULPMHQHYULMHGLWRQXDSVWUDNFLMH
pDVWL]X]HWQLPHPLVLMDPDDOLPRHPROLSUHGYLGMHWLYULMHPHNDGHVH
]DKWLMHYDWLQHVDPRGDMHGDQGDQEXGHVORERGDQRGWHOHYL]LMVNRJSURJUDPD
QHJRGDWRSRVWDQHLQXGRP"
'REDMHEHVPLVOHQRJEXOMHQMDXDJUHVLYQH]DJOXSOMXMXHLWULYLMDOQH79
SURJUDPH
1DMJRUHVPHHQDVWRMLV79HNUDQDLVWLVQXWLRELQRVPHH
3RVWRMLRSUDYGDQVWUDKRGEDUEDUVNHEXGXQRVWLXNRMRMHWHOHYL]LMDSOHV
HJRL]DPLLVSUD]QRXLYDQMHL]EULVDWLVYHWHNRYLQHVWROMHDKXPDQL]PD
3XNDMHLVWLQDGDVPRPLVQDLPWHOHYL]RULPDLPODQMDFLPDXGDOMHQLMLRG
VWYDUQRJLYRWDQHJRGRPRURFLX$IULFL
7HOHYL]LMDMHL]XPOMHQD]DWRGDELLQHSLVPHQLLPDOLUD]ORJDQRVLWLQDRDOH
7HOHYL]LMDMHSRVWDODJRVWNRMLRGVYLKGUXJLKJRVWLMX]DKWLMHYDGDPXVH
SRGUHGHLOLQHGROD]H
7HOHYL]LMDSUHWYDUDGRPXSURVWRU]DSUHGVWDYHRELWHOMXSXEOLNXDYHHUQML
UD]JRYRUEUDQLKGUXJRYDXIDUVX2QDYMHURMDWQROMXGLPDQHHGRQLMHWL
WROLNRNXOWXUHNROLNRHMHXLVWLPDKXQLWLWL
8OMXGVNRMMHSULURGLGDRWNULYDVYLMHWRNRVHEHGDRSDDQMHJRYXOMHSRWX
NDRL]DPNHQMHJRYXXGHVQXL]JUDHQRVWLRUJDQL]DFLMXNDRLQMHJRYH
RWYRUHQHSULMHWQMHDRQHQLVXEH]D]OHQH1HNDGDVPRJRYRULOLR
LQIRUPDFLMVNRMJODGLGDQDVX]SRPRWHOHYL]LMHJRYRULPRRLQIRUPDFLMVNRP
QDVLOMX'RYROMQRMHGDXNOMXLPRUDGLRWHOHYL]RUGDSRJOHGDPRQDVORYH
VWUDQLFHQDNLRVNXSRUHGNRMHJVYDNRGQHYQRJSUROD]LPRGDELVPRVKYDWLOL
NDNRQDV]DVLSDMXLQIRUPDFLMHRQHELWQLPGRJDDMLPDSRMDYDPD
SUREOHPLPDLGRVWLJQXLPDNRGQDVLXVYLMHWX
8WMHFDMWHOHYL]LMHQDQDXNXOWXUXXSUDYRMHQHRSLVLY8L]YMHVQRPVPLVOXRQD
MHJRWRYRLVWRWROLNRYDQDNDRL]XPWLVND
=DKYDOMXMXLWHOHYL]LMLSRVWRMLIHQRPHQGDVHEH]EURMOMXGLQDYHHUSUREXGL
SULMHQHJRWRLGXXNUHYHW
$NRVHHOLRVWDYLWLSLDWULMH]QLPRLPDSRJOHGDMSLMDQFD
p
$ONRKRONRQ]HUYLUDVYHRVLPGRVWRMDQVWYDLWDMQL$ONRKROUD]UMHXMHMH]LNDOL
QHUMHDYDSUREOHPH
$ONRKROVXDYDRE]RUQDYHOLLQXSRGPHWDD]DSLYR
3LMNDGDVLVUHWDQQLNDGDQHPRMSLWLDNRVLQHVUHWDQ
RYLQX
RYLQX
p$NRVHHOLRVWDYLWLSLDWULMH]QLPRLPDSRJOHGDMSLMDQFD
$ONRKRONRQ]HUYLUDVYHRVLPGRVWRMDQVWYDLWDMQL$ONRKROUD]UMHXMHMH]LNDOL
QHUMHDYDSUREOHPH
$ONRKROVXDYDRE]RUQDYHOLLQXSRGPHWDD]DSLYR
3LMNDGDVLVUHWDQQLNDGDQHPRMSLWLDNRVLQHVUHWDQ
YLMHNSRVWRMLODNLQDLQGDVHWRL]UDGL
8
p*UDPSULPMHQHYULMHGLWRQXDSVWUDNFLMH
pDVWL]X]HWQLPHPLVLMDPDDOLPRHPROLSUHGYLGMHWLYULMHPHNDGHVH
]DKWLMHYDWLQHVDPRGDMHGDQGDQEXGHVORERGDQRGWHOHYL]LMVNRJSURJUDPD
QHJRGDWRSRVWDQHLQXGRP"
'REDMHEHVPLVOHQRJEXOMHQMDXDJUHVLYQH]DJOXSOMXMXHLWULYLMDOQH79
SURJUDPH
1DMJRUHVPHHQDVWRMLV79HNUDQDLVWLVQXWLRELQRVPHH
3RVWRMLRSUDYGDQVWUDKRGEDUEDUVNHEXGXQRVWLXNRMRMHWHOHYL]LMDSOHV
HJRL]DPLLVSUD]QRXLYDQMHL]EULVDWLVYHWHNRYLQHVWROMHDKXPDQL]PD
3XNDMHLVWLQDGDVPRPLVQDLPWHOHYL]RULPDLPODQMDFLPDXGDOMHQLMLRG
VWYDUQRJLYRWDQHJRGRPRURFLX$IULFL
7HOHYL]LMDMHL]XPOMHQD]DWRGDELLQHSLVPHQLLPDOLUD]ORJDQRVLWLQDRDOH
7HOHYL]LMDMHSRVWDODJRVWNRMLRGVYLKGUXJLKJRVWLMX]DKWLMHYDGDPXVH
SRGUHGHLOLQHGROD]H
7HOHYL]LMDSUHWYDUDGRPXSURVWRU]DSUHGVWDYHRELWHOMXSXEOLNXDYHHUQML
UD]JRYRUEUDQLKGUXJRYDXIDUVX2QDYMHURMDWQROMXGLPDQHHGRQLMHWL
WROLNRNXOWXUHNROLNRHMHXLVWLPDKXQLWLWL
8OMXGVNRMMHSULURGLGDRWNULYDVYLMHWRNRVHEHGDRSDDQMHJRYXOMHSRWX
NDRL]DPNHQMHJRYXXGHVQXL]JUDHQRVWLRUJDQL]DFLMXNDRLQMHJRYH
RWYRUHQHSULMHWQMHDRQHQLVXEH]D]OHQH1HNDGDVPRJRYRULOLR
LQIRUPDFLMVNRMJODGLGDQDVX]SRPRWHOHYL]LMHJRYRULPRRLQIRUPDFLMVNRP
QDVLOMX'RYROMQRMHGDXNOMXLPRUDGLRWHOHYL]RUGDSRJOHGDPRQDVORYH
VWUDQLFHQDNLRVNXSRUHGNRMHJVYDNRGQHYQRJSUROD]LPRGDELVPRVKYDWLOL
NDNRQDV]DVLSDMXLQIRUPDFLMHRQHELWQLPGRJDDMLPDSRMDYDPD
SUREOHPLPDLGRVWLJQXLPDNRGQDVLXVYLMHWX
8WMHFDMWHOHYL]LMHQDQDXNXOWXUXXSUDYRMHQHRSLVLY8L]YMHVQRPVPLVOXRQD
MHJRWRYRLVWRWROLNRYDQDNDRL]XPWLVND
=DKYDOMXMXLWHOHYL]LMLSRVWRMLIHQRPHQGDVHEH]EURMOMXGLQDYHHUSUREXGL
SULMHQHJRWRLGXXNUHYHW
8YLMHNSRVWRMLODNLQDLQGDVHWRL]UDGL
p*UDPSULPMHQHYULMHGLWRQXDSVWUDNFLMH
pDVWL]X]HWQLPHPLVLMDPDDOLPRHPROLSUHGYLGMHWLYULMHPHNDGHVH
]DKWLMHYDWLQHVDPRGDMHGDQGDQEXGHVORERGDQRGWHOHYL]LMVNRJSURJUDPD
QHJRGDWRSRVWDQHLQXGRP"
'REDMHEHVPLVOHQRJEXOMHQMDXDJUHVLYQH]DJOXSOMXMXHLWULYLMDOQH79
SURJUDPH
1DMJRUHVPHHQDVWRMLV79HNUDQDLVWLVQXWLRELQRVPHH
3RVWRMLRSUDYGDQVWUDKRGEDUEDUVNHEXGXQRVWLXNRMRMHWHOHYL]LMDSOHV
HJRL]DPLLVSUD]QRXLYDQMHL]EULVDWLVYHWHNRYLQHVWROMHDKXPDQL]PD
3XNDMHLVWLQDGDVPRPLVQDLPWHOHYL]RULPDLPODQMDFLPDXGDOMHQLMLRG
VWYDUQRJLYRWDQHJRGRPRURFLX$IULFL
7HOHYL]LMDMHL]XPOMHQD]DWRGDELLQHSLVPHQLLPDOLUD]ORJDQRVLWLQDRDOH
7HOHYL]LMDMHSRVWDODJRVWNRMLRGVYLKGUXJLKJRVWLMX]DKWLMHYDGDPXVH
SRGUHGHLOLQHGROD]H
7HOHYL]LMDSUHWYDUDGRPXSURVWRU]DSUHGVWDYHRELWHOMXSXEOLNXDYHHUQML
UD]JRYRUEUDQLKGUXJRYDXIDUVX2QDYMHURMDWQROMXGLPDQHHGRQLMHWL
WROLNRNXOWXUHNROLNRHMHXLVWLPDKXQLWLWL
8OMXGVNRMMHSULURGLGDRWNULYDVYLMHWRNRVHEHGDRSDDQMHJRYXOMHSRWX
NDRL]DPNHQMHJRYXXGHVQXL]JUDHQRVWLRUJDQL]DFLMXNDRLQMHJRYH
RWYRUHQHSULMHWQMHDRQHQLVXEH]D]OHQH1HNDGDVPRJRYRULOLR
LQIRUPDFLMVNRMJODGLGDQDVX]SRPRWHOHYL]LMHJRYRULPRRLQIRUPDFLMVNRP
QDVLOMX'RYROMQRMHGDXNOMXLPRUDGLRWHOHYL]RUGDSRJOHGDPRQDVORYH
VWUDQLFHQDNLRVNXSRUHGNRMHJVYDNRGQHYQRJSUROD]LPRGDELVPRVKYDWLOL
NDNRQDV]DVLSDMXLQIRUPDFLMHRQHELWQLPGRJDDMLPDSRMDYDPD
SUREOHPLPDLGRVWLJQXLPDNRGQDVLXVYLMHWX
8WMHFDMWHOHYL]LMHQDQDXNXOWXUXXSUDYRMHQHRSLVLY8L]YMHVQRPVPLVOXRQD
MHJRWRYRLVWRWROLNRYDQDNDRL]XPWLVND
=DKYDOMXMXLWHOHYL]LMLSRVWRMLIHQRPHQGDVHEH]EURMOMXGLQDYHHUSUREXGL
SULMHQHJRWRLGXXNUHYHW
$NRVHHOLRVWDYLWLSLDWULMH]QLPRLPDSRJOHGDMSLMDQFD
p
$ONRKRONRQ]HUYLUDVYHRVLPGRVWRMDQVWYDLWDMQL$ONRKROUD]UMHXMHMH]LNDOL
QHUMHDYDSUREOHPH
$ONRKROVXDYDRE]RUQDYHOLLQXSRGPHWDD]DSLYR
3LMNDGDVLVUHWDQQLNDGDQHPRMSLWLDNRVLQHVUHWDQ
RYLQX
RYLQX
p$NRVHHOLRVWDYLWLSLDWULMH]QLPRLPDSRJOHGDMSLMDQFD
$ONRKRONRQ]HUYLUDVYHRVLPGRVWRMDQVWYDLWDMQL$ONRKROUD]UMHXMHMH]LNDOL
QHUMHDYDSUREOHPH
$ONRKROVXDYDRE]RUQDYHOLLQXSRGPHWDD]DSLYR
3LMNDGDVLVUHWDQQLNDGDQHPRMSLWLDNRVLQHVUHWDQ
8YLMHNSRVWRMLODNLQDLQGDVHWRL]UDGL
*UDPSULPMHQHYULMHGLWRQXDSVWUDNFLMH
p
pDVWL]X]HWQLPHPLVLMDPDDOLPRHPROLSUHGYLGMHWLYULMHPHNDGHVH
]DKWLMHYDWLQHVDPRGDMHGDQGDQEXGHVORERGDQRGWHOHYL]LMVNRJSURJUDPD
QHJRGDWRSRVWDQHLQXGRP"
'REDMHEHVPLVOHQRJEXOMHQMDXDJUHVLYQH]DJOXSOMXMXHLWULYLMDOQH79
SURJUDPH
1DMJRUHVPHHQDVWRMLV79HNUDQDLVWLVQXWLRELQRVPHH
3RVWRMLRSUDYGDQVWUDKRGEDUEDUVNHEXGXQRVWLXNRMRMHWHOHYL]LMDSOHV
HJRL]DPLLVSUD]QRXLYDQMHL]EULVDWLVYHWHNRYLQHVWROMHDKXPDQL]PD
3XNDMHLVWLQDGDVPRPLVQDLPWHOHYL]RULPDLPODQMDFLPDXGDOMHQLMLRG
VWYDUQRJLYRWDQHJRGRPRURFLX$IULFL
7HOHYL]LMDMHL]XPOMHQD]DWRGDELLQHSLVPHQLLPDOLUD]ORJDQRVLWLQDRDOH
7HOHYL]LMDMHSRVWDODJRVWNRMLRGVYLKGUXJLKJRVWLMX]DKWLMHYDGDPXVH
SRGUHGHLOLQHGROD]H
7HOHYL]LMDSUHWYDUDGRPXSURVWRU]DSUHGVWDYHRELWHOMXSXEOLNXDYHHUQML
UD]JRYRUEUDQLKGUXJRYDXIDUVX2QDYMHURMDWQROMXGLPDQHHGRQLMHWL
WROLNRNXOWXUHNROLNRHMHXLVWLPDKXQLWLWL
8OMXGVNRMMHSULURGLGDRWNULYDVYLMHWRNRVHEHGDRSDDQMHJRYXOMHSRWX
NDRL]DPNHQMHJRYXXGHVQXL]JUDHQRVWLRUJDQL]DFLMXNDRLQMHJRYH
RWYRUHQHSULMHWQMHDRQHQLVXEH]D]OHQH1HNDGDVPRJRYRULOLR
LQIRUPDFLMVNRMJODGLGDQDVX]SRPRWHOHYL]LMHJRYRULPRRLQIRUPDFLMVNRP
QDVLOMX'RYROMQRMHGDXNOMXLPRUDGLRWHOHYL]RUGDSRJOHGDPRQDVORYH
VWUDQLFHQDNLRVNXSRUHGNRMHJVYDNRGQHYQRJSUROD]LPRGDELVPRVKYDWLOL
NDNRQDV]DVLSDMXLQIRUPDFLMHRQHELWQLPGRJDDMLPDSRMDYDPD
SUREOHPLPDLGRVWLJQXLPDNRGQDVLXVYLMHWX
8WMHFDMWHOHYL]LMHQDQDXNXOWXUXXSUDYRMHQHRSLVLY8L]YMHVQRPVPLVOXRQD
MHJRWRYRLVWRWROLNRYDQDNDRL]XPWLVND
=DKYDOMXMXLWHOHYL]LMLSRVWRMLIHQRPHQGDVHEH]EURMOMXGLQDYHHUSUREXGL
SULMHQHJRWRLGXXNUHYHW
3URWLYYLQDQDYRGHVHVDPR]ODGMHODQDNRMDRQRQDYHGHVDPRRQRQDYRGLL
QDVWRWLQXGREULKGMHODNRMDVHQHVD]QDMX
6YLMHWMHSXQOMXGLNRMLSURSRYLMHGDMXYRGXDSLMXYLQR
6YRMHSULMDWHOMHLRQRWRMHLYH]LVOMXEDYLPRUDVHSRJOHGDWLXYLQXQLWDQH
YULMHGLWRVHQHPRHSRJOHGDWLWDNR
R]ODWX
p*GMHJRYRUL]ODWRQLMHGDQJRYRUQHYDOMD'DMH]HPOMDVYDRG]ODWDOMXGL
ELVHJUDELOL]DDNXEODWD1LMHVYHWRVMD]ODWR$OLLQHVMDVYHWRMH]ODWR
RYMHNMHLHSUNDRL]EODWD]ODWRDVDGDWDEHVSUHGPHWQDNRYLQDYODGD
QMHJRYLPQD]RULPDLXYMHUHQMLPD
=ODWRVHXYDWULNXDDGREULOMXGLXQHYROML
p*GMHJRYRUL]ODWRQLMHGDQJRYRUQHYDOMD'DMH]HPOMDVYDRG]ODWDOMXGL
ELVHJUDELOL]DDNXEODWD1LMHVYHWRVMD]ODWR$OLLQHVMDVYHWRMH]ODWR
RYMHNMHLHSUNDRL]EODWD]ODWRDVDGDWDEHVSUHGPHWQDNRYLQDYODGD
QMHJRYLPQD]RULPDLXYMHUHQMLPD
=ODWRVHXYDWULNXDDGREULOMXGLXQHYROML
R]ODWX
3URWLYYLQDQDYRGHVHVDPR]ODGMHODQDNRMDRQRQDYHGHVDPRRQRQDYRGLL
QDVWRWLQXGREULKGMHODNRMDVHQHVD]QDMX
6YLMHWMHSXQOMXGLNRMLSURSRYLMHGDMXYRGXDSLMXYLQR
6YRMHSULMDWHOMHLRQRWRMHLYH]LVOMXEDYLPRUDVHSRJOHGDWLXYLQXQLWDQH
YULMHGLWRVHQHPRHSRJOHGDWLWDNR
3URWLYYLQDQDYRGHVHVDPR]ODGMHODQDNRMDRQRQDYHGHVDPRRQRQDYRGLL
QDVWRWLQXGREULKGMHODNRMDVHQHVD]QDMX
6YLMHWMHSXQOMXGLNRMLSURSRYLMHGDMXYRGXDSLMXYLQR
6YRMHSULMDWHOMHLRQRWRMHLYH]LVOMXEDYLPRUDVHSRJOHGDWLXYLQXQLWDQH
YULMHGLWRVHQHPRHSRJOHGDWLWDNR
R]ODWX
p*GMHJRYRUL]ODWRQLMHGDQJRYRUQHYDOMD'DMH]HPOMDVYDRG]ODWDOMXGL
ELVHJUDELOL]DDNXEODWD1LMHVYHWRVMD]ODWR$OLLQHVMDVYHWRMH]ODWR
RYMHNMHLHSUNDRL]EODWD]ODWRDVDGDWDEHVSUHGPHWQDNRYLQDYODGD
QMHJRYLPQD]RULPDLXYMHUHQMLPD
=ODWRVHXYDWULNXDDGREULOMXGLXQHYROML
p*GMHJRYRUL]ODWRQLMHGDQJRYRUQHYDOMD'DMH]HPOMDVYDRG]ODWDOMXGL
ELVHJUDELOL]DDNXEODWD1LMHVYHWRVMD]ODWR$OLLQHVMDVYHWRMH]ODWR
RYMHNMHLHSUNDRL]EODWD]ODWRDVDGDWDEHVSUHGPHWQDNRYLQDYODGD
QMHJRYLPQD]RULPDLXYMHUHQMLPD
=ODWRVHXYDWULNXDDGREULOMXGLXQHYROML
R]ODWX
3URWLYYLQDQDYRGHVHVDPR]ODGMHODQDNRMDRQRQDYHGHVDPRRQRQDYRGLL
QDVWRWLQXGREULKGMHODNRMDVHQHVD]QDMX
6YLMHWMHSXQOMXGLNRMLSURSRYLMHGDMXYRGXDSLMXYLQR
6YRMHSULMDWHOMHLRQRWRMHLYH]LVOMXEDYLPRUDVHSRJOHGDWLXYLQXQLWDQH
YULMHGLWRVHQHPRHSRJOHGDWLWDNR
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$NRPLHOLGDWLQHSXVWLPHHNDWL%XGLQLMHPNDGGDMHJRYRULNDG
SULPD$NRVLGREDUSRVWDMHRSHGREUR'REUDVXGMHODQDMOMHSDPROLWYD
$NRVLXLQLRGREURLQVWYR]DERUDYL$NRVLSRSULURGLOMXED]DQRQGD
SULYODLPQRJHOMXGHNRMHQHYROL
$NR]DPODGRVWLQLVLQLWDVDELUDRNDNRHLWDQDLXVWDURVWL"
$NRHOLSRVWDWLGREDUQDSRODVLGREDU
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RYMHNNRMLVHEHQDVLOQRSUHGVWDYOMDNDRYHOLNDQDSXLHNDRPMHKXUQHNH
LYRWLQMH6YLVPRPL]DSRYLMHVWYUORPDOLD]DYMHQRVWPRGDQXOD
(JRLVWMHRVREDORHJXNXVDNRMDMHYLH]DLQWHUHVLUDQD]DVHEHQHJR]DPHQH
(JRLVWLDQLYRWGRELYDWRHOLL]EMHLVDPRXLSUD]QLQX
(JRL]DPWUHEDPGUXJRJD]DVHEH]DVYRMXVUHXMHVWVQDJDHURVD
VSR]QDMDGDVHPRJXXVUHLWLVDPRQDWHPHOMXVUHHGUXJRJDMHPXGURVW
HURVD
(JRL]DPQDMYHDELMHGDMHGQRJVWYRUHQMD
(JRL]DPVHQHVDVWRMLXWRPHGDVHLYRWLYLSUHPDVYRMLPHOMDPDYHX
WRPHGDVHRGGUXJLK]DKWLMHYDGDLYHRQDNRNDNRPLWRHOLPR
1HRYLVLOLQHVHELQRVWROMXGVNRMVDPRVYLMHVWLLQHXURIL]LRORNRMVWUXNWXULQD
NRMRMSRLYD
,VHELQRVWSRNUHH
,VXEMHNWLYQRVWMHREOLNHJRL]PD
-HGLQLNRWDLNRMLSRNUHXSROLWLNXHNRQRPLMXRGQRVQRNRMHRQDVWDYOMDX
SRNUHWMHVXSRKOHSQRVW
.DGVH]DSRVWDYOMDGXKRYQDNXOWXUDNXOWXUDXQXWUDQMHJRYMHNDWDGD
VHELQRVWRVWDMHGRPLQDQWQDPRXRYMHNXDVXVWDYVHELQRVWLRGJRYDUDWRM
RULMHQWDFLMLEROMHRGVXVWDYDOMXEDYL]DVYRMHEOLQMH
2YHGYLMHULMHLVXNREQH0RMHL7YRMH
3RKOHSDNDRLSRGUHLYDQMH]DJOXSOMXMHOMXGH
3RWUHEQRMHSRQDMSULMHGDVHRGJRYRUQLOMXGLVDPLRVORERGHVNHSWLFL]PDLOL
MREROMHUHHQRVHELQRVWL
6YHWRGDUXMHSRVMHGXMH
6YHX]YLHQHVWYDULLVWRVXWDNRWHNHNDRWRVXLULMHWNH
6YHYHOLNHDNFLMHLVYHYHOLNHPLVOLLPDMXVPLMHQHSRHWNH
7LPHWRGREURWXLULRNRVHEHLVWRGREQRMHXYUXMHLXVHELVDPRPH
7NRSUHVWDQHSRVWDMDWLEROMLSUHVWDRMHELWLGREDU8GREURYMHUXMHVDPRRQR
PDORQMLKNRMLJDLLQH
9DOMDQRYMHNLXQDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
9HLQDMHOMXGLVSRVREQLMD]DYHOLNDGMHODQHJR]DGREURLQVWYD9HOLNL
VWYDUDMXYHOLNRGREULWUDMQR
9HOLNLVXOMXGLSRQHNDGYHOLNLDNLXPDOLPVWYDULPD
p1LWNRWHQHHYROMHWLDNREXGHVDPRQDVHEHPLVOLR
RYMHNNRMLYROLMHGLQRVDPRJDVHEHQLWDQHPU]LWROLNRNROLNRGDEXGHVDP
RYMHNNRMLVHEHQDVLOQRSUHGVWDYOMDNDRYHOLNDQDSXLHNDRPMHKXUQHNH
LYRWLQMH6YLVPRPL]DSRYLMHVWYUORPDOLD]DYMHQRVWPRGDQXOD
(JRLVWMHRVREDORHJXNXVDNRMDMHYLH]DLQWHUHVLUDQD]DVHEHQHJR]DPHQH
(JRLVWLDQLYRWGRELYDWRHOLL]EMHLVDPRXLSUD]QLQX
(JRL]DPWUHEDPGUXJRJD]DVHEH]DVYRMXVUHXMHVWVQDJDHURVD
VSR]QDMDGDVHPRJXXVUHLWLVDPRQDWHPHOMXVUHHGUXJRJDMHPXGURVW
HURVD
(JRL]DPQDMYHDELMHGDMHGQRJVWYRUHQMD
(JRL]DPVHQHVDVWRMLXWRPHGDVHLYRWLYLSUHPDVYRMLPHOMDPDYHX
WRPHGDVHRGGUXJLK]DKWLMHYDGDLYHRQDNRNDNRPLWRHOLPR
1HRYLVLOLQHVHELQRVWROMXGVNRMVDPRVYLMHVWLLQHXURIL]LRORNRMVWUXNWXULQD
NRMRMSRLYD
,VHELQRVWSRNUHH
,VXEMHNWLYQRVWMHREOLNHJRL]PD
-HGLQLNRWDLNRMLSRNUHXSROLWLNXHNRQRPLMXRGQRVQRNRMHRQDVWDYOMDX
SRNUHWMHVXSRKOHSQRVW
.DGVH]DSRVWDYOMDGXKRYQDNXOWXUDNXOWXUDXQXWUDQMHJRYMHNDWDGD
VHELQRVWRVWDMHGRPLQDQWQDPRXRYMHNXDVXVWDYVHELQRVWLRGJRYDUDWRM
RULMHQWDFLMLEROMHRGVXVWDYDOMXEDYL]DVYRMHEOLQMH
2YHGYLMHULMHLVXNREQH0RMHL7YRMH
3RKOHSDNDRLSRGUHLYDQMH]DJOXSOMXMHOMXGH
3RWUHEQRMHSRQDMSULMHGDVHRGJRYRUQLOMXGLVDPLRVORERGHVNHSWLFL]PDLOL
MREROMHUHHQRVHELQRVWL
6YHWRGDUXMHSRVMHGXMH
YHX]YLHQHVWYDULLVWRVXWDNRWHNHNDRWRVXLULMHWNH
6
6YHYHOLNHDNFLMHLVYHYHOLNHPLVOLLPDMXVPLMHQHSRHWNH
7LPHWRGREURWXLULRNRVHEHLVWRGREQRMHXYUXMHLXVHELVDPRPH
7NRSUHVWDQHSRVWDMDWLEROMLSUHVWDRMHELWLGREDU8GREURYMHUXMHVDPRRQR
PDORQMLKNRMLJDLLQH
9DOMDQRYMHNLXQDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
9HLQDMHOMXGLVSRVREQLMD]DYHOLNDGMHODQHJR]DGREURLQVWYD9HOLNL
VWYDUDMXYHOLNRGREULWUDMQR
9HOLNLVXOMXGLSRQHNDGYHOLNLDNLXPDOLPVWYDULPD
p1LWNRWHQHHYROMHWLDNREXGHVDPRQDVHEHPLVOLR
RYMHNNRMLYROLMHGLQRVDPRJDVHEHQLWDQHPU]LWROLNRNROLNRGDEXGHVDP
RYMHNNRMLVHEHQDVLOQRSUHGVWDYOMDNDRYHOLNDQDSXLHNDRPMHKXUQHNH
LYRWLQMH6YLVPRPL]DSRYLMHVWYUORPDOLD]DYMHQRVWPRGDQXOD
(JRLVWMHRVREDORHJXNXVDNRMDMHYLH]DLQWHUHVLUDQD]DVHEHQHJR]DPHQH
(JRLVWLDQLYRWGRELYDWRHOLL]EMHLVDPRXLSUD]QLQX
(JRL]DPWUHEDPGUXJRJD]DVHEH]DVYRMXVUHXMHVWVQDJDHURVD
VSR]QDMDGDVHPRJXXVUHLWLVDPRQDWHPHOMXVUHHGUXJRJDMHPXGURVW
HURVD
(JRL]DPQDMYHDELMHGDMHGQRJVWYRUHQMD
(JRL]DPVHQHVDVWRMLXWRPHGDVHLYRWLYLSUHPDVYRMLPHOMDPDYHX
WRPHGDVHRGGUXJLK]DKWLMHYDGDLYHRQDNRNDNRPLWRHOLPR
1HRYLVLOLQHVHELQRVWROMXGVNRMVDPRVYLMHVWLLQHXURIL]LRORNRMVWUXNWXULQD
NRMRMSRLYD
,VHELQRVWSRNUHH
,VXEMHNWLYQRVWMHREOLNHJRL]PD
-HGLQLNRWDLNRMLSRNUHXSROLWLNXHNRQRPLMXRGQRVQRNRMHRQDVWDYOMDX
SRNUHWMHVXSRKOHSQRVW
.DGVH]DSRVWDYOMDGXKRYQDNXOWXUDNXOWXUDXQXWUDQMHJRYMHNDWDGD
VHELQRVWRVWDMHGRPLQDQWQDPRXRYMHNXDVXVWDYVHELQRVWLRGJRYDUDWRM
RULMHQWDFLMLEROMHRGVXVWDYDOMXEDYL]DVYRMHEOLQMH
2YHGYLMHULMHLVXNREQH0RMHL7YRMH
3RKOHSDNDRLSRGUHLYDQMH]DJOXSOMXMHOMXGH
3RWUHEQRMHSRQDMSULMHGDVHRGJRYRUQLOMXGLVDPLRVORERGHVNHSWLFL]PDLOL
MREROMHUHHQRVHELQRVWL
GLVFLSOLQDLSRYUQRVWGLVFLSOLQDSDQMDSRWSXQRVWSRYUQRVWWURPRVW
XSRUQRVWXVWUDMQRVWQDSRUSRVOXQRVWUHVSHNW
p%H]PLVDRQHGLVFLSOLQHQHPDSUDYRJVWYDUDODWYD
p,VND]XMVLWQHSDQMH1HWHGLKYDOH]DQDRNRQHYDQHVLWQLFH$OLQHPRM
XWRPHSUHWMHULYDWL
2QRLPHHOLSULYXLSR]RUQRVWPRUDLPDWLQHNL]QDDM]DLYRWLUDG
OMXGL
o3OHPHQLWLXPRYLQLWDQHLQHSRORYLQR
p3RYUQLYMHUXMXXVUHXSULJRGH-DNLYMHUXMXXX]URNHLSRVOMHGLFH
6DPRSRYUQLSR]QDMXVDPRJDVHEH6YHWRMHVDPRGMHORPLQRVKYDHQRQH
VWDSDVHVRQLPNRMLXLYHRVWDMH]DRJUQXWSODWEH]VWYDUQHREUD]RYQH
YULMHGQRVWL
o1DMYHLQHSULMDWHOMQDSUHWNDQLMH]DEOXGDYHWURPRVW
p0XGURVWMHXXVWUDMQRVWLQHXVQD]LYHXWUDMDQMXX]YLHQLKRVMHDMDNRMD
WHLQLX]YLHQLP8SRUQRVWMHYUOLQDSRNRMRMVYHGUXJHYUOLQHSRVWDMX
SORGQH
1HVQDJDYHWUDMDQMHX]YLHQLKRVMHDMDLQLOMXGHYLLPD
6DPRXSRUQRVWGRYRGLGRFLOMD
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3UDYLHJRLVWSULVWDMHDNLQDWRGDGUXJLEXGXVUHWQLDNRMHWR]ERJQMHJD
6HELQRVWGRYRGLGR]ORLQD
6HELQRVWNRMXUDDVXVWDYVWDYOMDYULMHGQRVWRVREQRJXVSMHKDYRDQDYLH
PMHVWRRGGUXWYHQHRGJRYRUQRVWL
6HELQRVWLJUGHPUVNHOLULMHLRPUDHQDOLSRMPD
6YDNDGMHODWQRVWQDHJGXKDXYLMHNLPDVWDODQLQHL]EMHDQL]YRUXHJRL]PX
9ODVWLWLHJRL]DPURHQLMHRWDFSRGORVWL
o7NRXVNUDXMHVHELVDELUHGUXJRPH
pNUFDQLWNRQHVDDOLMHYD
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NUWRVWMHRELOMHMHJOXSDQD
NUWRVWMHVLURPDWYRERJDWLK
NUWRVWMHMHGQDNRNDRLUDVLSQLWYRRNUXWQRVWSUHPDVLURPDQLPD
3UDYLHJRLVWSULVWDMHDNLQDWRGDGUXJLEXGXVUHWQLDNRMHWR]ERJQMHJD
6HELQRVWGRYRGLGR]ORLQD
6HELQRVWNRMXUDDVXVWDYVWDYOMDYULMHGQRVWRVREQRJXVSMHKDYRDQDYLH
PMHVWRRGGUXWYHQHRGJRYRUQRVWL
6HELQRVWLJUGHPUVNHOLULMHLRPUDHQDOLSRMPD
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9ODVWLWLHJRL]DPURHQLMHRWDFSRGORVWL
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pNUFDQLWNRQHVDDOLMHYD
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NUWRVWMHRELOMHMHJOXSDQD
NUWRVWMHVLURPDWYRERJDWLK
NUWRVWMHMHGQDNRNDRLUDVLSQLWYRRNUXWQRVWSUHPDVLURPDQLPD
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p%H]PLVDRQHGLVFLSOLQHQHPDSUDYRJVWYDUDODWYD
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XWRPHSUHWMHULYDWL
2QRLPHHOLSULYXLSR]RUQRVWPRUDLPDWLQHNL]QDDM]DLYRWLUDG
OMXGL
o3OHPHQLWLXPRYLQLWDQHLQHSRORYLQR
p3RYUQLYMHUXMXXVUHXSULJRGH-DNLYMHUXMXXX]URNHLSRVOMHGLFH
6DPRSRYUQLSR]QDMXVDPRJDVHEH6YHWRMHVDPRGMHORPLQRVKYDHQRQH
VWDSDVHVRQLPNRMLXLYHRVWDMH]DRJUQXWSODWEH]VWYDUQHREUD]RYQH
YULMHGQRVWL
o1DMYHLQHSULMDWHOMQDSUHWNDQLMH]DEOXGDYHWURPRVW
p0XGURVWMHXXVWUDMQRVWLQHXVQD]LYHXWUDMDQMXX]YLHQLKRVMHDMDNRMD
WHLQLX]YLHQLP8SRUQRVWMHYUOLQDSRNRMRMVYHGUXJHYUOLQHSRVWDMX
SORGQH
1HVQDJDYHWUDMDQMHX]YLHQLKRVMHDMDLQLOMXGHYLLPD
DPRXSRUQRVWGRYRGLGRFLOMD
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GLVFLSOLQDLSRYUQRVWGLVFLSOLQDSDQMDSRWSXQRVWSRYUQRVWWURPRVW
XSRUQRVWXVWUDMQRVWQDSRUSRVOXQRVWUHVSHNW
p%H]PLVDRQHGLVFLSOLQHQHPDSUDYRJVWYDUDODWYD
p,VND]XMVLWQHSDQMH1HWHGLKYDOH]DQDRNRQHYDQHVLWQLFH$OLQHPRM
XWRPHSUHWMHULYDWL
2QRLPHHOLSULYXLSR]RUQRVWPRUDLPDWLQHNL]QDDM]DLYRWLUDG
OMXGL
o3OHPHQLWLXPRYLQLWDQHLQHSRORYLQR
p3RYUQLYMHUXMXXVUHXSULJRGH-DNLYMHUXMXXX]URNHLSRVOMHGLFH
6DPRSRYUQLSR]QDMXVDPRJDVHEH6YHWRMHVDPRGMHORPLQRVKYDHQRQH
VWDSDVHVRQLPNRMLXLYHRVWDMH]DRJUQXWSODWEH]VWYDUQHREUD]RYQH
YULMHGQRVWL
o1DMYHLQHSULMDWHOMQDSUHWNDQLMH]DEOXGDYHWURPRVW
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WHLQLX]YLHQLP8SRUQRVWMHYUOLQDSRNRMRMVYHGUXJHYUOLQHSRVWDMX
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1HVQDJDYHWUDMDQMHX]YLHQLKRVMHDMDLQLOMXGHYLLPD
6DPRXSRUQRVWGRYRGLGRFLOMD
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6HELQRVWGRYRGLGR]ORLQD
6HELQRVWNRMXUDDVXVWDYVWDYOMDYULMHGQRVWRVREQRJXVSMHKDYRDQDYLH
PMHVWRRGGUXWYHQHRGJRYRUQRVWL
6HELQRVWLJUGHPUVNHOLULMHLRPUDHQDOLSRMPD
6YDNDGMHODWQRVWQDHJGXKDXYLMHNLPDVWDODQLQHL]EMHDQL]YRUXHJRL]PX
9ODVWLWLHJRL]DPURHQLMHRWDFSRGORVWL
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NUWRVWMHRELOMHMHJOXSDQD
NUWRVWMHVLURPDWYRERJDWLK
NUWRVWMHMHGQDNRNDRLUDVLSQLWYRRNUXWQRVWSUHPDVLURPDQLPD
3UDYLHJRLVWSULVWDMHDNLQDWRGDGUXJLEXGXVUHWQLDNRMHWR]ERJQMHJD
6HELQRVWGRYRGLGR]ORLQD
6HELQRVWNRMXUDDVXVWDYVWDYOMDYULMHGQRVWRVREQRJXVSMHKDYRDQDYLH
PMHVWRRGGUXWYHQHRGJRYRUQRVWL
6HELQRVWLJUGHPUVNHOLULMHLRPUDHQDOLSRMPD
6YDNDGMHODWQRVWQDHJGXKDXYLMHNLPDVWDODQLQHL]EMHDQL]YRUXHJRL]PX
9ODVWLWLHJRL]DPURHQLMHRWDFSRGORVWL
o7NRXVNUDXMHVHELVDELUHGUXJRPH
pNUFDQLWNRQHVDDOLMHYD
NUWDFQHLQLQLNDGQLWDSUDYRRVLPNDGXPLUH
NUWRVWMHRELOMHMHJOXSDQD
NUWRVWMHVLURPDWYRERJDWLK
NUWRVWMHMHGQDNRNDRLUDVLSQLWYRRNUXWQRVWSUHPDVLURPDQLPD
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XSRUQRVWXVWUDMQRVWQDSRUSRVOXQRVWUHVSHNW
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XWRPHSUHWMHULYDWL
2QRLPHHOLSULYXLSR]RUQRVWPRUDLPDWLQHNL]QDDM]DLYRWLUDG
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o3OHPHQLWLXPRYLQLWDQHLQHSRORYLQR
p3RYUQLYMHUXMXXVUHXSULJRGH-DNLYMHUXMXXX]URNHLSRVOMHGLFH
6DPRSRYUQLSR]QDMXVDPRJDVHEH6YHWRMHVDPRGMHORPLQRVKYDHQRQH
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6QDSRURPWRWDEH]]QRMDQLWD
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YODVWLWRJLOLWXHJMDSRVWLJQXWUDGRPDQHQDRVQRYLVWDWXVDSRORDMDLOL
RERDYDQMD
5HVSHNWMHVSRVREQRVWGDRVREXYLGLPRRQDNYXNDNYDMHVWGDVPRVYMHVQL
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XYDMVHOMXGLNRMLJRYRUHSUHYLHLOLSUHPDOR
'DELRGUDRVYRMXULMHQDMEROMHMHGDMHQLNDGDQHGDMH
'LVNXVLMDMHQDLQGDVHGUXJHXYUVWLXQMLKRYLP]DEOXGDPD
'REDUJRYRULPDGREDUSRHWDNLGREDUNUDMDRQLQHELVPMHOLELWLSUHYLH
XGDOMHQL
'REDUJRYRUWUHEDLVFUSLWLWHPXDQHVOXDWHOMH
'REUHULMHLPDORVWRMHDPQRJRYULMHGH
'XKQHNRJMH]LNDQDMEROMHVHRLWXMHXULMHLPDNRMHVHQHPRJXSUHYHVWL
'XQRVWLOLRELOMHMHGREURJJRYRUQLNDMHVWWRGDSUHVWDQHJRYRULWLNDGELVPR
JDQDMUDGLMHVOXDOL
)LNFLMDMHGDVHVYHPRHL]UHLULMHLPD
*GMHVXULMHLULMHWNHLPDMXWHLQX
*ODVLQDLUHLVHUDVWH
*ODYQXULMHQDVWRMLSUHSXVWLWLVXJRYRUQLNX
*RYRUMHGDUVYLMXPLVDRVDPRQHNLK
*RYRUMH]DPMHQMLYPHGLM2QDQDVMHXLQLROMXGLPDLWDNYLPDQDVRGUDYDL
]DSUDYRXVHELVDGULGHILQLFLMXRQRJDWRRYMHNMHVW
*RYRUSRELMHGLXWQMRPDXWQMXYUHPHQRP
*RYRUSRND]XMHXGLSULWDMHQLGXK
*RYRULPDORDLQLPQRJR
*RYRULQDMSULMHRRQRPHWR]DQLPDWYRMHJVXJRYRUQLND
*RYRULVDHWRLPQRJRUHFLXPDORULMHLRVWDYLGRMDPRYMHNDNRML]QD
DOLQHHOLJRYRULWL
*RYRULDNRWLMHSRWUHEQRDOLWHNSRWRWHGYDSXW]DPROH
*RYRULDOLDNRSXQRJRYRULLPDPDORYUHPHQD]DUD]PLOMDQMH
*RYRUQLNPRUDELWLSRPDORLSMHVQLNGDNOHQHVPLMHVHSUHPDLVWLQLRGQRVLWL
SUHYLHPDWHPDWLNLWRQR*RYRUQLNQLMHOHNVLNRQ1MHJDOMXGLLPDMXNRG
NXH
*ULMVHQDYDWULPXGUDFDDOLEXGLRSUH]DQVDHUDYNRPQMLKRYRP
+RHOLGDVHGREURPLVOLRWHELQHPRMVDPRVHELGREURJRYRULWL
,OXDNVHVPDWUDPXGULPGRNXWL
,PDOMXGLNRMLSULDMX]DWRWRQHPRJXPLVOLWL
,PDGYDXKDDMHGQDXVWD]DWRYLHVOXDMDPDQMHJRYRUL
,VWLQDMHGDVHGDQDVOMXGLYLHQMXHQHJRVSRUD]XPLMHYDMXULMHLPD
,]EMHJDYDMMHGQRPLVOLWLDGUXJRJRYRULWL
,]JRYRUHQXULMHQHPRHVHYUDWLWL
,]QHVLVORERGQRVYRMHSULMHGORJH8VORERGQRPGUXWYXQHSRVWRMLVDPR
MHGDQSXW
,]UDDYDMPLVOL]RUQRLGUDPDWLQR
-HGQRMHSULNULYDWLGUXJRXWMHWL
-HGQRPL]JRYRUHQDULMHOHWLEH]RSR]LYD
-HVLOLGRELRGDUJRYRUDVDPR]DWRGDELPRJDRSULNULWLVYRMHPLVOL"
-H]LNMHPDMNDQHVOXDYNDPLVOL
-H]LNMHRGMHDPLVOL
-H]LNQLMHVDPRRGMHDLPDVNDPLVOLRQXMHGQRGMHOXMHLQDQHNLPLVDRQL
VDGUDM
.DGDQDHRYMHNDVNRMLPYULMHGLJRYRULWLLQHJRYRULL]JXELRVL
RYMHND.DGDQDHRYMHNDVNRMLPQHYULMHGLJRYRULWLLJRYRULL]JXELRVL
ULMHL0XGDURYMHNQHJXELQLRYMHNDQLULMHL
.DRWRMHXUHVRYMHNDXPWDNRMHVYMHWORVDPRJXPDUMHLWRVW
.ROLNRMH]LND]QDWROLNROMXGLYULMHGL/DNHMHUHLQHJRXLQLWL
.UDWNDULMHGXJLPPLVOLPDSRYRGGDMH
/MXGLHVWRL]ULXLVWHULMHLDGDLPSRJOHGLOXWDMXVXSURWQLPVWUDQDPD
/MXGLQHHOHGDLPVHJRYRUL2QLHOHGDVHVQMLPDUD]JRYDUD
/MXGLVXNDNRVHLQLMH]LNSULPLOLQHGDELVDNULOLVYRMHPLVOLYH]DWRWR
PLVOLXRSHQHPDMX
/MXGLYUORUDGRVOXDMXRQRWRVDPLQHELKWMHOLUHL
0DJLMDMH]LNDQDMRSDVQLMDMHRGVYLKDUROLMD
0HNMH]LNLNRVWLORPL
0LVOLPDQLNDGDQHX]PDQMNDMXULMHLYHULMHLPDPLVOL
0XGUDFXWLGR]JRGQRJDVD
1DMJRUHODLHVWRVXL]UHHQHXWQMRP
+RHOLGDVHGREURPLVOLRWHELQHPRMVDPRVHELGREURJRYRULWL
,OXDNVHVPDWUDPXGULPGRNXWL
,PDOMXGLNRMLSULDMX]DWRWRQHPRJXPLVOLWL
,PDGYDXKDDMHGQDXVWD]DWRYLHVOXDMDPDQMHJRYRUL
,VWLQDMHGDVHGDQDVOMXGLYLHQMXHQHJRVSRUD]XPLMHYDMXULMHLPD
,]EMHJDYDMMHGQRPLVOLWLDGUXJRJRYRULWL
,]JRYRUHQXULMHQHPRHVHYUDWLWL
,]QHVLVORERGQRVYRMHSULMHGORJH8VORERGQRPGUXWYXQHSRVWRMLVDPR
MHGDQSXW
,]UDDYDMPLVOL]RUQRLGUDPDWLQR
-HGQRMHSULNULYDWLGUXJRXWMHWL
-HGQRPL]JRYRUHQDULMHOHWLEH]RSR]LYD
-HVLOLGRELRGDUJRYRUDVDPR]DWRGDELPRJDRSULNULWLVYRMHPLVOL"
-H]LNMHPDMNDQHVOXDYNDPLVOL
-H]LNMHRGMHDPLVOL
-H]LNQLMHVDPRRGMHDLPDVNDPLVOLRQXMHGQRGMHOXMHLQDQHNLPLVDRQL
VDGUDM
.DGDQDHRYMHNDVNRMLPYULMHGLJRYRULWLLQHJRYRULL]JXELRVL
RYMHND.DGDQDHRYMHNDVNRMLPQHYULMHGLJRYRULWLLJRYRULL]JXELRVL
ULMHL0XGDURYMHNQHJXELQLRYMHNDQLULMHL
.DRWRMHXUHVRYMHNDXPWDNRMHVYMHWORVDPRJXPDUMHLWRVW
.ROLNRMH]LND]QDWROLNROMXGLYULMHGL/DNHMHUHLQHJRXLQLWL
.UDWNDULMHGXJLPPLVOLPDSRYRGGDMH
/MXGLHVWRL]ULXLVWHULMHLDGDLPSRJOHGLOXWDMXVXSURWQLPVWUDQDPD
/MXGLQHHOHGDLPVHJRYRUL2QLHOHGDVHVQMLPDUD]JRYDUD
/MXGLVXNDNRVHLQLMH]LNSULPLOLQHGDELVDNULOLVYRMHPLVOLYH]DWRWR
PLVOLXRSHQHPDMX
/MXGLYUORUDGRVOXDMXRQRWRVDPLQHELKWMHOLUHL
0DJLMDMH]LNDQDMRSDVQLMDMHRGVYLKDUROLMD
0HNMH]LNLNRVWLORPL
0LVOLPDQLNDGDQHX]PDQMNDMXULMHLYHULMHLPDPLVOL
0XGUDFXWLGR]JRGQRJDVD
1DMJRUHODLHVWRVXL]UHHQHXWQMRP
+RHOLGDVHGREURPLVOLRWHELQHPRMVDPRVHELGREURJRYRULWL
,OXDNVHVPDWUDPXGULPGRNXWL
,PDOMXGLNRMLSULDMX]DWRWRQHPRJXPLVOLWL
,PDGYDXKDDMHGQDXVWD]DWRYLHVOXDMDPDQMHJRYRUL
,VWLQDMHGDVHGDQDVOMXGLYLHQMXHQHJRVSRUD]XPLMHYDMXULMHLPD
,]EMHJDYDMMHGQRPLVOLWLDGUXJRJRYRULWL
,]JRYRUHQXULMHQHPRHVHYUDWLWL
,]QHVLVORERGQRVYRMHSULMHGORJH8VORERGQRPGUXWYXQHSRVWRMLVDPR
MHGDQSXW
,]UDDYDMPLVOL]RUQRLGUDPDWLQR
-HGQRMHSULNULYDWLGUXJRXWMHWL
-HGQRPL]JRYRUHQDULMHOHWLEH]RSR]LYD
-HVLOLGRELRGDUJRYRUDVDPR]DWRGDELPRJDRSULNULWLVYRMHPLVOL"
-H]LNMHPDMNDQHVOXDYNDPLVOL
-H]LNMHRGMHDPLVOL
-H]LNQLMHVDPRRGMHDLPDVNDPLVOLRQXMHGQRGMHOXMHLQDQHNLPLVDRQL
VDGUDM
.DGDQDHRYMHNDVNRMLPYULMHGLJRYRULWLLQHJRYRULL]JXELRVL
RYMHND.DGDQDHRYMHNDVNRMLPQHYULMHGLJRYRULWLLJRYRULL]JXELRVL
ULMHL0XGDURYMHNQHJXELQLRYMHNDQLULMHL
.DRWRMHXUHVRYMHNDXPWDNRMHVYMHWORVDPRJXPDUMHLWRVW
.ROLNRMH]LND]QDWROLNROMXGLYULMHGL/DNHMHUHLQHJRXLQLWL
.UDWNDULMHGXJLPPLVOLPDSRYRGGDMH
/MXGLHVWRL]ULXLVWHULMHLDGDLPSRJOHGLOXWDMXVXSURWQLPVWUDQDPD
/MXGLQHHOHGDLPVHJRYRUL2QLHOHGDVHVQMLPDUD]JRYDUD
/MXGLVXNDNRVHLQLMH]LNSULPLOLQHGDELVDNULOLVYRMHPLVOLYH]DWRWR
PLVOLXRSHQHPDMX
/MXGLYUORUDGRVOXDMXRQRWRVDPLQHELKWMHOLUHL
0DJLMDMH]LNDQDMRSDVQLMDMHRGVYLKDUROLMD
0HNMH]LNLNRVWLORPL
0LVOLPDQLNDGDQHX]PDQMNDMXULMHLYHULMHLPDPLVOL
0XGUDFXWLGR]JRGQRJDVD
1DMJRUHODLHVWRVXL]UHHQHXWQMRP
+RHOLGDVHGREURPLVOLRWHELQHPRMVDPRVHELGREURJRYRULWL
,OXDNVHVPDWUDPXGULPGRNXWL
,PDOMXGLNRMLSULDMX]DWRWRQHPRJXPLVOLWL
,PDGYDXKDDMHGQDXVWD]DWRYLHVOXDMDPDQMHJRYRUL
,VWLQDMHGDVHGDQDVOMXGLYLHQMXHQHJRVSRUD]XPLMHYDMXULMHLPD
,]EMHJDYDMMHGQRPLVOLWLDGUXJRJRYRULWL
,]JRYRUHQXULMHQHPRHVHYUDWLWL
,]QHVLVORERGQRVYRMHSULMHGORJH8VORERGQRPGUXWYXQHSRVWRMLVDPR
MHGDQSXW
,]UDDYDMPLVOL]RUQRLGUDPDWLQR
-HGQRMHSULNULYDWLGUXJRXWMHWL
-HGQRPL]JRYRUHQDULMHOHWLEH]RSR]LYD
-HVLOLGRELRGDUJRYRUDVDPR]DWRGDELPRJDRSULNULWLVYRMHPLVOL"
-H]LNMHPDMNDQHVOXDYNDPLVOL
-H]LNMHRGMHDPLVOL
-H]LNQLMHVDPRRGMHDLPDVNDPLVOLRQXMHGQRGMHOXMHLQDQHNLPLVDRQL
VDGUDM
.DGDQDHRYMHNDVNRMLPYULMHGLJRYRULWLLQHJRYRULL]JXELRVL
RYMHND.DGDQDHRYMHNDVNRMLPQHYULMHGLJRYRULWLLJRYRULL]JXELRVL
ULMHL0XGDURYMHNQHJXELQLRYMHNDQLULMHL
.DRWRMHXUHVRYMHNDXPWDNRMHVYMHWORVDPRJXPDUMHLWRVW
.ROLNRMH]LND]QDWROLNROMXGLYULMHGL/DNHMHUHLQHJRXLQLWL
.UDWNDULMHGXJLPPLVOLPDSRYRGGDMH
/MXGLHVWRL]ULXLVWHULMHLDGDLPSRJOHGLOXWDMXVXSURWQLPVWUDQDPD
/MXGLQHHOHGDLPVHJRYRUL2QLHOHGDVHVQMLPDUD]JRYDUD
/MXGLVXNDNRVHLQLMH]LNSULPLOLQHGDELVDNULOLVYRMHPLVOLYH]DWRWR
PLVOLXRSHQHPDMX
/MXGLYUORUDGRVOXDMXRQRWRVDPLQHELKWMHOLUHL
0DJLMDMH]LNDQDMRSDVQLMDMHRGVYLKDUROLMD
0HNMH]LNLNRVWLORPL
0LVOLPDQLNDGDQHX]PDQMNDMXULMHLYHULMHLPDPLVOL
0XGUDFXWLGR]JRGQRJDVD
1DMJRUHODLHVWRVXL]UHHQHXWQMRP
1DMYLHSULSUHPDRGX]LPDMXPLPRMLVSRQWDQLLPSURYL]LUDQLJRYRUL
1DDVHJHQHUDFLMDQHHWROLNRWXLWL]ERJ]ORGMHOD]OLKOMXGLNROLNR]ERJ
]DVWUDXMXHXWQMHGREULK
1HEXGLVLORYLWQDMH]LNXDOLMHQLPOLWDYQDGMHOX
1HJRYRULQLNDGDORHRQHNRPRYMHNXDNRQLVLVDVYLPVLJXUDQXWR$
DNRVLVDVYLPVLJXUDQXSLWDMVH=DWRWRSULDP"
1HRGJRYDUDMSULMHQHJRWRVLXRLQHPLMHDMVHXVUHGJRYRUD
1HXNDOMDRYMHNDRQRWRQDXVWDXOD]LQHJRRQRWRL]XVWDL]OD]L
1HYROLPUD]JRYDUDWLVOMXGLPDNRMLVXPRJPLOMHQMD-HGQRYULMHPHMH
]DEDYQRLJUDWLVHVMHNRPDOLVYUHPHQRPWR]DPDUD
1HSRVUHGQDVWYDUQRVWPLVOLMHMH]LN
1LMHGRVWDJRYRULWLSDPHWQRQHJRMHSRWUHEQRLJRYRULWLQDYULMHPH
1LMHUHHQRQLMH]DSLVDQR
LNDGQHVOXDMRQHNRMLORHJRYRUHRGUXJLPDDGREURRWHEL
1
1LVXXYLMHNRQLNRMLXWHLPXGUL3RVWRMH]DNOMXDQHNULQMHNRMHVXSUD]QH
1HPDGLMDORJDEH]SULYLGQRJQHVSRUD]XPD'LVNXVLMDMHQHPRJXDVQHNLP
WNRWYUGLGDQHWUDLLVWLQXQHJRGDMHYHSRVMHGXMH2WNDNRVPRVXGLRQLFL
GLMDORJDPRHPRXWLMHGQLGUXJH7DNRGXJRGRNULMHLQLVXNRQDQR
L]JRYRUHQHXYLMHNSRVWRMLPRJXQRVWGDVHRQHPRGDQHPRUDMXWLKR
SRGUD]XPLMHYDWL
1LWNRQLMHVDVYLPREUD]RYDQSULMHQHJRWRQDXLXWMHWL
2ERJDXMVYRMSRMPRYQLUMHQLN%H]SRMPRYDQHPDDSVWUDNWQRJPLOMHQMD
2QDMWNRJRYRUQLNLYMHWRL]ODHLYRGLUD]JRYRUQHLQLWRXYLMHNXVOXEL
REMHNWLYQHLVWLQH8HQLJRYRUQLNQHYMHUXMHGDQMHJRYHULMHLLPDMXVQDJX
YMHQHLVWLQH2QWRYLHSROD]LRGWRJDGDMHQMHJRYJRYRUSUROD]DQWHX
RE]LUX]LPDPRJXQRVWQMHJRYHSURPMHQHQHNRPGUXJRPSULJRGRP*RYRUL
VXHVWRVDPRSURL]YRGLWUHQXWND
2QDMWNRSRVMHGXMHPXGURVWL]QDQMHJRYRULWDGDNDGDVYLRNRQMHJDXWH
2SUH]QDXWQMDVYHWLQMDMHPXGURVWL
3D]LWRJRYRUL
3LXLQDXLWHSLVDWLJRYRUHLJRYRULWL
3RMHGLQDQLLWDWHOMRELQRMHVLURPDQLMLQDULMHLPDDOLMHSDPHWQLMLRGRQRJ
MDYQRJPLMHQMDNRMHLQLRQDMVORMEH]VXSVWDQFHLQWHOHNWXDOQRVWLDNRMLQD
VYXVUHXQLMHRQROLNRPRDQNDNRPLVOLGDMH
3RVWRMLWROLNRYHOLNLKSUD]QLKULMHLGDELVHXQMLPDPRJOLGUDWLLWDYL
QDURGL
1LMHUHHQRQLMH]DSLVDQR
1LNDGQHVOXDMRQHNRMLORHJRYRUHRGUXJLPDDGREURRWHEL
1LVXXYLMHNRQLNRMLXWHLPXGUL3RVWRMH]DNOMXDQHNULQMHNRMHVXSUD]QH
1HPDGLMDORJDEH]SULYLGQRJQHVSRUD]XPD'LVNXVLMDMHQHPRJXDVQHNLP
WNRWYUGLGDQHWUDLLVWLQXQHJRGDMHYHSRVMHGXMH2WNDNRVPRVXGLRQLFL
GLMDORJDPRHPRXWLMHGQLGUXJH7DNRGXJRGRNULMHLQLVXNRQDQR
L]JRYRUHQHXYLMHNSRVWRMLPRJXQRVWGDVHRQHPRGDQHPRUDMXWLKR
SRGUD]XPLMHYDWL
1LWNRQLMHVDVYLPREUD]RYDQSULMHQHJRWRQDXLXWMHWL
2ERJDXMVYRMSRMPRYQLUMHQLN%H]SRMPRYDQHPDDSVWUDNWQRJPLOMHQMD
2QDMWNRJRYRUQLNLYMHWRL]ODHLYRGLUD]JRYRUQHLQLWRXYLMHNXVOXEL
REMHNWLYQHLVWLQH8HQLJRYRUQLNQHYMHUXMHGDQMHJRYHULMHLLPDMXVQDJX
YMHQHLVWLQH2QWRYLHSROD]LRGWRJDGDMHQMHJRYJRYRUSUROD]DQWHX
RE]LUX]LPDPRJXQRVWQMHJRYHSURPMHQHQHNRPGUXJRPSULJRGRP*RYRUL
VXHVWRVDPRSURL]YRGLWUHQXWND
2QDMWNRSRVMHGXMHPXGURVWL]QDQMHJRYRULWDGDNDGDVYLRNRQMHJDXWH
2SUH]QDXWQMDVYHWLQMDMHPXGURVWL
3D]LWRJRYRUL
3LXLQDXLWHSLVDWLJRYRUHLJRYRULWL
3RMHGLQDQLLWDWHOMRELQRMHVLURPDQLMLQDULMHLPDDOLMHSDPHWQLMLRGRQRJ
MDYQRJPLMHQMDNRMHLQLRQDMVORMEH]VXSVWDQFHLQWHOHNWXDOQRVWLDNRMLQD
VYXVUHXQLMHRQROLNRPRDQNDNRPLVOLGDMH
3RVWRMLWROLNRYHOLNLKSUD]QLKULMHLGDELVHXQMLPDPRJOLGUDWLLWDYL
QDURGL
DMYLHSULSUHPDRGX]LPDMXPLPRMLVSRQWDQLLPSURYL]LUDQLJRYRUL
1
1DDVHJHQHUDFLMDQHHWROLNRWXLWL]ERJ]ORGMHOD]OLKOMXGLNROLNR]ERJ
]DVWUDXMXHXWQMHGREULK
1HEXGLVLORYLWQDMH]LNXDOLMHQLPOLWDYQDGMHOX
1HJRYRULQLNDGDORHRQHNRPRYMHNXDNRQLVLVDVYLPVLJXUDQXWR$
DNRVLVDVYLPVLJXUDQXSLWDMVH=DWRWRSULDP"
1HRGJRYDUDMSULMHQHJRWRVLXRLQHPLMHDMVHXVUHGJRYRUD
1HXNDOMDRYMHNDRQRWRQDXVWDXOD]LQHJRRQRWRL]XVWDL]OD]L
1HYROLPUD]JRYDUDWLVOMXGLPDNRMLVXPRJPLOMHQMD-HGQRYULMHPHMH
]DEDYQRLJUDWLVHVMHNRPDOLVYUHPHQRPWR]DPDUD
1HSRVUHGQDVWYDUQRVWPLVOLMHMH]LN
1LMHGRVWDJRYRULWLSDPHWQRQHJRMHSRWUHEQRLJRYRULWLQDYULMHPH
1DMYLHSULSUHPDRGX]LPDMXPLPRMLVSRQWDQLLPSURYL]LUDQLJRYRUL
1DDVHJHQHUDFLMDQHHWROLNRWXLWL]ERJ]ORGMHOD]OLKOMXGLNROLNR]ERJ
]DVWUDXMXHXWQMHGREULK
1HEXGLVLORYLWQDMH]LNXDOLMHQLPOLWDYQDGMHOX
1HJRYRULQLNDGDORHRQHNRPRYMHNXDNRQLVLVDVYLPVLJXUDQXWR$
DNRVLVDVYLPVLJXUDQXSLWDMVH=DWRWRSULDP"
1HRGJRYDUDMSULMHQHJRWRVLXRLQHPLMHDMVHXVUHGJRYRUD
1HXNDOMDRYMHNDRQRWRQDXVWDXOD]LQHJRRQRWRL]XVWDL]OD]L
1HYROLPUD]JRYDUDWLVOMXGLPDNRMLVXPRJPLOMHQMD-HGQRYULMHPHMH
]DEDYQRLJUDWLVHVMHNRPDOLVYUHPHQRPWR]DPDUD
1HSRVUHGQDVWYDUQRVWPLVOLMHMH]LN
1LMHGRVWDJRYRULWLSDPHWQRQHJRMHSRWUHEQRLJRYRULWLQDYULMHPH
LMHUHHQRQLMH]DSLVDQR
1
1LNDGQHVOXDMRQHNRMLORHJRYRUHRGUXJLPDDGREURRWHEL
1LVXXYLMHNRQLNRMLXWHLPXGUL3RVWRMH]DNOMXDQHNULQMHNRMHVXSUD]QH
1HPDGLMDORJDEH]SULYLGQRJQHVSRUD]XPD'LVNXVLMDMHQHPRJXDVQHNLP
WNRWYUGLGDQHWUDLLVWLQXQHJRGDMHYHSRVMHGXMH2WNDNRVPRVXGLRQLFL
GLMDORJDPRHPRXWLMHGQLGUXJH7DNRGXJRGRNULMHLQLVXNRQDQR
L]JRYRUHQHXYLMHNSRVWRMLPRJXQRVWGDVHRQHPRGDQHPRUDMXWLKR
SRGUD]XPLMHYDWL
1LWNRQLMHVDVYLPREUD]RYDQSULMHQHJRWRQDXLXWMHWL
2ERJDXMVYRMSRMPRYQLUMHQLN%H]SRMPRYDQHPDDSVWUDNWQRJPLOMHQMD
2QDMWNRJRYRUQLNLYMHWRL]ODHLYRGLUD]JRYRUQHLQLWRXYLMHNXVOXEL
REMHNWLYQHLVWLQH8HQLJRYRUQLNQHYMHUXMHGDQMHJRYHULMHLLPDMXVQDJX
YMHQHLVWLQH2QWRYLHSROD]LRGWRJDGDMHQMHJRYJRYRUSUROD]DQWHX
RE]LUX]LPDPRJXQRVWQMHJRYHSURPMHQHQHNRPGUXJRPSULJRGRP*RYRUL
VXHVWRVDPRSURL]YRGLWUHQXWND
2QDMWNRSRVMHGXMHPXGURVWL]QDQMHJRYRULWDGDNDGDVYLRNRQMHJDXWH
2SUH]QDXWQMDVYHWLQMDMHPXGURVWL
3D]LWRJRYRUL
3LXLQDXLWHSLVDWLJRYRUHLJRYRULWL
3RMHGLQDQLLWDWHOMRELQRMHVLURPDQLMLQDULMHLPDDOLMHSDPHWQLMLRGRQRJ
MDYQRJPLMHQMDNRMHLQLRQDMVORMEH]VXSVWDQFHLQWHOHNWXDOQRVWLDNRMLQD
VYXVUHXQLMHRQROLNRPRDQNDNRPLVOLGDMH
3RVWRMLWROLNRYHOLNLKSUD]QLKULMHLGDELVHXQMLPDPRJOLGUDWLLWDYL
QDURGL
1LMHUHHQRQLMH]DSLVDQR
1LNDGQHVOXDMRQHNRMLORHJRYRUHRGUXJLPDDGREURRWHEL
1LVXXYLMHNRQLNRMLXWHLPXGUL3RVWRMH]DNOMXDQHNULQMHNRMHVXSUD]QH
1HPDGLMDORJDEH]SULYLGQRJQHVSRUD]XPD'LVNXVLMDMHQHPRJXDVQHNLP
WNRWYUGLGDQHWUDLLVWLQXQHJRGDMHYHSRVMHGXMH2WNDNRVPRVXGLRQLFL
GLMDORJDPRHPRXWLMHGQLGUXJH7DNRGXJRGRNULMHLQLVXNRQDQR
L]JRYRUHQHXYLMHNSRVWRMLPRJXQRVWGDVHRQHPRGDQHPRUDMXWLKR
SRGUD]XPLMHYDWL
1LWNRQLMHVDVYLPREUD]RYDQSULMHQHJRWRQDXLXWMHWL
2ERJDXMVYRMSRMPRYQLUMHQLN%H]SRMPRYDQHPDDSVWUDNWQRJPLOMHQMD
2QDMWNRJRYRUQLNLYMHWRL]ODHLYRGLUD]JRYRUQHLQLWRXYLMHNXVOXEL
REMHNWLYQHLVWLQH8HQLJRYRUQLNQHYMHUXMHGDQMHJRYHULMHLLPDMXVQDJX
YMHQHLVWLQH2QWRYLHSROD]LRGWRJDGDMHQMHJRYJRYRUSUROD]DQWHX
RE]LUX]LPDPRJXQRVWQMHJRYHSURPMHQHQHNRPGUXJRPSULJRGRP*RYRUL
VXHVWRVDPRSURL]YRGLWUHQXWND
2QDMWNRSRVMHGXMHPXGURVWL]QDQMHJRYRULWDGDNDGDVYLRNRQMHJDXWH
2SUH]QDXWQMDVYHWLQMDMHPXGURVWL
3D]LWRJRYRUL
3LXLQDXLWHSLVDWLJRYRUHLJRYRULWL
3RMHGLQDQLLWDWHOMRELQRMHVLURPDQLMLQDULMHLPDDOLMHSDPHWQLMLRGRQRJ
MDYQRJPLMHQMDNRMHLQLRQDMVORMEH]VXSVWDQFHLQWHOHNWXDOQRVWLDNRMLQD
VYXVUHXQLMHRQROLNRPRDQNDNRPLVOLGDMH
3RVWRMLWROLNRYHOLNLKSUD]QLKULMHLGDELVHXQMLPDPRJOLGUDWLLWDYL
QDURGL
1DMYLHSULSUHPDRGX]LPDMXPLPRMLVSRQWDQLLPSURYL]LUDQLJRYRUL
1DDVHJHQHUDFLMDQHHWROLNRWXLWL]ERJ]ORGMHOD]OLKOMXGLNROLNR]ERJ
]DVWUDXMXHXWQMHGREULK
1HEXGLVLORYLWQDMH]LNXDOLMHQLPOLWDYQDGMHOX
1HJRYRULQLNDGDORHRQHNRPRYMHNXDNRQLVLVDVYLPVLJXUDQXWR$
DNRVLVDVYLPVLJXUDQXSLWDMVH=DWRWRSULDP"
1HRGJRYDUDMSULMHQHJRWRVLXRLQHPLMHDMVHXVUHGJRYRUD
1HXNDOMDRYMHNDRQRWRQDXVWDXOD]LQHJRRQRWRL]XVWDL]OD]L
1HYROLPUD]JRYDUDWLVOMXGLPDNRMLVXPRJPLOMHQMD-HGQRYULMHPHMH
]DEDYQRLJUDWLVHVMHNRPDOLVYUHPHQRPWR]DPDUD
1HSRVUHGQDVWYDUQRVWPLVOLMHMH]LN
1LMHGRVWDJRYRULWLSDPHWQRQHJRMHSRWUHEQRLJRYRULWLQDYULMHPH
3RWUHEQRMHSULSD]LWLGDQHSRVWDQHPRSUHYLHJRYRUOMLYLLOLSRQHPRPLVOLWL
GDXVYDNRMSULJRGLPRUDPRQHWRUHL
3RWYUGLULMHLLQMHQLFDPD,]DULMHLVOLMHGLLQ
3URSRYMHGQLNQHNDVWXSLQDSURSRYMHGDRQLFXRWYRULVYRMDXVWDDOLQHNDL
SUHVWDQH
5DQDNRMX]DGDULMHJRUDMHRGUDQH]DGDQHPDHP
5D]JRYDUDMUMHLWRVWMHMHGQDRGSULPDUQLKPHQWDOQLKVSRVREQRVWL3RYHDM
VYRMXWROHUDQFLMXQDIUXVWUDFLMXWRMH]QDNPHQWDOQRJ]GUDYOMD3UDYDMH
PXNDNDGQHPDGXKD]DJRYRUQLGRYROMQRSDPHWLGDELXWLR
5D]PLVOLSULMHQHJRWRHSURJRYRULWLRWNULWHGDLPDPQRJRPDQMH
WRJDUHL
5HFLSUYLSXWQHWRWRVHVDPRSRVHELUD]XPLMHLELWHEHVPUWDQ
5HFLXYLMHNGD]DVYHRQRWRGUXJLHOHRGWHEHGDELQDNUDMXPRJOL
UDGLRRQRWRHOL
5LMHXWHELMHURERQDNRMDWLL]PDNQHWYRMMHJRVSRGDU
5LMHLSRNUHXSULPMHULSRYODH]DVRERP
5LMHLVXDYOLNRMLPDVHSULYUXMXPLVOL
5LMHLVXSRVXGHLVSXQMHQHLVNXVWYRPRQHVSDMDMXOMXGHNDRPRVWRYL
VWYDUDMXLXLVWRYULMHPHL]PHXRYMHNDLRYMHNDQHSUHPRVWLYHYUORHVWR
GXEOMHRGQDMPUDQLMHJDSRQRUD
5LMHNDVHXSR]QDSOLYDQMHPDRYMHNXUD]JRYRUX1HJRYRULVYHWR]QDDOL
]QDMXYLMHNWRJRYRUL
5MHLWRVW]QDLPRMHUMHSULYLGQDSDPHW5MHQLNMHSRYLMHVWRYMHND3UDYD
VHUMHLWRVWVDVWRMLXWRPHGDVHNDHRQRWRMHQDVWYDULLXSUDYRVDPRWR
6WUDQLMH]LNPRHVHQDXLWLXHVWWMHGDQD]DXHQMHYODVWLWRJMH]LNDFLMHOL
LYRWQLMHGRYROMDQ2QDMWNRXYMHUOMLYRJRYRULL]QDVSUHWQRL]QRVLWL
DUJXPHQWHQH]UDLVDPRVDPRSRX]GDQMHP1MHPXVHHVWRSULSLVXMHL
RGUHHQDVLJXUQRVWLXRSKRHQMXVOMXGLPDLRVRELQHYRH2SUDYGDQRLOL
QHRSUDYGDQRQMHPXVHXND]XMHSRYMHUHQMH
PMHURPXWLLJRYRUL
6
6DVYDNLPL]XPLUXLPMH]LNRPJDVLVHMHGQDVOLNDRYMHND
6OXDMXRFHDQLPDDJRYRULXNDSOMLFDPD
6YHRQRWRMHQHNRGREURUHNDRQLMHWXHYHSULSDGDWHEL
WHGLULMHLEHVSODWQHVX
WRYULMHGHQDMEROMHULMHLNDGDQDPGDMXYDUOMLYXVOLNXRVWYDUQRVWL"
XWQMDMHLQLVHSUL]QDQMH
6PMHURPXWLLJRYRUL
6DVYDNLPL]XPLUXLPMH]LNRPJDVLVHMHGQDVOLNDRYMHND
6OXDMXRFHDQLPDDJRYRULXNDSOMLFDPD
6YHRQRWRMHQHNRGREURUHNDRQLMHWXHYHSULSDGDWHEL
WHGLULMHLEHVSODWQHVX
WRYULMHGHQDMEROMHULMHLNDGDQDPGDMXYDUOMLYXVOLNXRVWYDUQRVWL"
XWQMDMHLQLVHSUL]QDQMH
3RWUHEQRMHSULSD]LWLGDQHSRVWDQHPRSUHYLHJRYRUOMLYLLOLSRQHPRPLVOLWL
GDXVYDNRMSULJRGLPRUDPRQHWRUHL
3RWYUGLULMHLLQMHQLFDPD,]DULMHLVOLMHGLLQ
3URSRYMHGQLNQHNDVWXSLQDSURSRYMHGDRQLFXRWYRULVYRMDXVWDDOLQHNDL
SUHVWDQH
5DQDNRMX]DGDULMHJRUDMHRGUDQH]DGDQHPDHP
5D]JRYDUDMUMHLWRVWMHMHGQDRGSULPDUQLKPHQWDOQLKVSRVREQRVWL3RYHDM
VYRMXWROHUDQFLMXQDIUXVWUDFLMXWRMH]QDNPHQWDOQRJ]GUDYOMD3UDYDMH
PXNDNDGQHPDGXKD]DJRYRUQLGRYROMQRSDPHWLGDELXWLR
5D]PLVOLSULMHQHJRWRHSURJRYRULWLRWNULWHGDLPDPQRJRPDQMH
WRJDUHL
5HFLSUYLSXWQHWRWRVHVDPRSRVHELUD]XPLMHLELWHEHVPUWDQ
5HFLXYLMHNGD]DVYHRQRWRGUXJLHOHRGWHEHGDELQDNUDMXPRJOL
UDGLRRQRWRHOL
5LMHXWHELMHURERQDNRMDWLL]PDNQHWYRMMHJRVSRGDU
5LMHLSRNUHXSULPMHULSRYODH]DVRERP
5LMHLVXDYOLNRMLPDVHSULYUXMXPLVOL
5LMHLVXSRVXGHLVSXQMHQHLVNXVWYRPRQHVSDMDMXOMXGHNDRPRVWRYL
VWYDUDMXLXLVWRYULMHPHL]PHXRYMHNDLRYMHNDQHSUHPRVWLYHYUORHVWR
GXEOMHRGQDMPUDQLMHJDSRQRUD
5LMHNDVHXSR]QDSOLYDQMHPDRYMHNXUD]JRYRUX1HJRYRULVYHWR]QDDOL
]QDMXYLMHNWRJRYRUL
5MHLWRVW]QDLPRMHUMHSULYLGQDSDPHW5MHQLNMHSRYLMHVWRYMHND3UDYD
VHUMHLWRVWVDVWRMLXWRPHGDVHNDHRQRWRMHQDVWYDULLXSUDYRVDPRWR
6WUDQLMH]LNPRHVHQDXLWLXHVWWMHGDQD]DXHQMHYODVWLWRJMH]LNDFLMHOL
LYRWQLMHGRYROMDQ2QDMWNRXYMHUOMLYRJRYRULL]QDVSUHWQRL]QRVLWL
DUJXPHQWHQH]UDLVDPRVDPRSRX]GDQMHP1MHPXVHHVWRSULSLVXMHL
RGUHHQDVLJXUQRVWLXRSKRHQMXVOMXGLPDLRVRELQHYRH2SUDYGDQRLOL
QHRSUDYGDQRQMHPXVHXND]XMHSRYMHUHQMH
3RWUHEQRMHSULSD]LWLGDQHSRVWDQHPRSUHYLHJRYRUOMLYLLOLSRQHPRPLVOLWL
GDXVYDNRMSULJRGLPRUDPRQHWRUHL
3RWYUGLULMHLLQMHQLFDPD,]DULMHLVOLMHGLLQ
3URSRYMHGQLNQHNDVWXSLQDSURSRYMHGDRQLFXRWYRULVYRMDXVWDDOLQHNDL
SUHVWDQH
5DQDNRMX]DGDULMHJRUDMHRGUDQH]DGDQHPDHP
5D]JRYDUDMUMHLWRVWMHMHGQDRGSULPDUQLKPHQWDOQLKVSRVREQRVWL3RYHDM
VYRMXWROHUDQFLMXQDIUXVWUDFLMXWRMH]QDNPHQWDOQRJ]GUDYOMD3UDYDMH
PXNDNDGQHPDGXKD]DJRYRUQLGRYROMQRSDPHWLGDELXWLR
5D]PLVOLSULMHQHJRWRHSURJRYRULWLRWNULWHGDLPDPQRJRPDQMH
WRJDUHL
5HFLSUYLSXWQHWRWRVHVDPRSRVHELUD]XPLMHLELWHEHVPUWDQ
5HFLXYLMHNGD]DVYHRQRWRGUXJLHOHRGWHEHGDELQDNUDMXPRJOL
UDGLRRQRWRHOL
5LMHXWHELMHURERQDNRMDWLL]PDNQHWYRMMHJRVSRGDU
5LMHLSRNUHXSULPMHULSRYODH]DVRERP
5LMHLVXDYOLNRMLPDVHSULYUXMXPLVOL
5LMHLVXSRVXGHLVSXQMHQHLVNXVWYRPRQHVSDMDMXOMXGHNDRPRVWRYL
VWYDUDMXLXLVWRYULMHPHL]PHXRYMHNDLRYMHNDQHSUHPRVWLYHYUORHVWR
GXEOMHRGQDMPUDQLMHJDSRQRUD
5LMHNDVHXSR]QDSOLYDQMHPDRYMHNXUD]JRYRUX1HJRYRULVYHWR]QDDOL
]QDMXYLMHNWRJRYRUL
5MHLWRVW]QDLPRMHUMHSULYLGQDSDPHW5MHQLNMHSRYLMHVWRYMHND3UDYD
VHUMHLWRVWVDVWRMLXWRPHGDVHNDHRQRWRMHQDVWYDULLXSUDYRVDPRWR
6WUDQLMH]LNPRHVHQDXLWLXHVWWMHGDQD]DXHQMHYODVWLWRJMH]LNDFLMHOL
LYRWQLMHGRYROMDQ2QDMWNRXYMHUOMLYRJRYRULL]QDVSUHWQRL]QRVLWL
DUJXPHQWHQH]UDLVDPRVDPRSRX]GDQMHP1MHPXVHHVWRSULSLVXMHL
RGUHHQDVLJXUQRVWLXRSKRHQMXVOMXGLPDLRVRELQHYRH2SUDYGDQRLOL
QHRSUDYGDQRQMHPXVHXND]XMHSRYMHUHQMH
PMHURPXWLLJRYRUL
6
6DVYDNLPL]XPLUXLPMH]LNRPJDVLVHMHGQDVOLNDRYMHND
6OXDMXRFHDQLPDDJRYRULXNDSOMLFDPD
6YHRQRWRMHQHNRGREURUHNDRQLMHWXHYHSULSDGDWHEL
WHGLULMHLEHVSODWQHVX
WRYULMHGHQDMEROMHULMHLNDGDQDPGDMXYDUOMLYXVOLNXRVWYDUQRVWL"
XWQMDMHLQLVHSUL]QDQMH
6PMHURPXWLLJRYRUL
6DVYDNLPL]XPLUXLPMH]LNRPJDVLVHMHGQDVOLNDRYMHND
6OXDMXRFHDQLPDDJRYRULXNDSOMLFDPD
6YHRQRWRMHQHNRGREURUHNDRQLMHWXHYHSULSDGDWHEL
WHGLULMHLEHVSODWQHVX
WRYULMHGHQDMEROMHULMHLNDGDQDPGDMXYDUOMLYXVOLNXRVWYDUQRVWL"
XWQMDMHLQLVHSUL]QDQMH
3RWUHEQRMHSULSD]LWLGDQHSRVWDQHPRSUHYLHJRYRUOMLYLLOLSRQHPRPLVOLWL
GDXVYDNRMSULJRGLPRUDPRQHWRUHL
3RWYUGLULMHLLQMHQLFDPD,]DULMHLVOLMHGLLQ
3URSRYMHGQLNQHNDVWXSLQDSURSRYMHGDRQLFXRWYRULVYRMDXVWDDOLQHNDL
SUHVWDQH
5DQDNRMX]DGDULMHJRUDMHRGUDQH]DGDQHPDHP
5D]JRYDUDMUMHLWRVWMHMHGQDRGSULPDUQLKPHQWDOQLKVSRVREQRVWL3RYHDM
VYRMXWROHUDQFLMXQDIUXVWUDFLMXWRMH]QDNPHQWDOQRJ]GUDYOMD3UDYDMH
PXNDNDGQHPDGXKD]DJRYRUQLGRYROMQRSDPHWLGDELXWLR
5D]PLVOLSULMHQHJRWRHSURJRYRULWLRWNULWHGDLPDPQRJRPDQMH
WRJDUHL
5HFLSUYLSXWQHWRWRVHVDPRSRVHELUD]XPLMHLELWHEHVPUWDQ
5HFLXYLMHNGD]DVYHRQRWRGUXJLHOHRGWHEHGDELQDNUDMXPRJOL
UDGLRRQRWRHOL
5LMHXWHELMHURERQDNRMDWLL]PDNQHWYRMMHJRVSRGDU
5LMHLSRNUHXSULPMHULSRYODH]DVRERP
5LMHLVXDYOLNRMLPDVHSULYUXMXPLVOL
5LMHLVXSRVXGHLVSXQMHQHLVNXVWYRPRQHVSDMDMXOMXGHNDRPRVWRYL
VWYDUDMXLXLVWRYULMHPHL]PHXRYMHNDLRYMHNDQHSUHPRVWLYHYUORHVWR
GXEOMHRGQDMPUDQLMHJDSRQRUD
5LMHNDVHXSR]QDSOLYDQMHPDRYMHNXUD]JRYRUX1HJRYRULVYHWR]QDDOL
]QDMXYLMHNWRJRYRUL
5MHLWRVW]QDLPRMHUMHSULYLGQDSDPHW5MHQLNMHSRYLMHVWRYMHND3UDYD
VHUMHLWRVWVDVWRMLXWRPHGDVHNDHRQRWRMHQDVWYDULLXSUDYRVDPRWR
6WUDQLMH]LNPRHVHQDXLWLXHVWWMHGDQD]DXHQMHYODVWLWRJMH]LNDFLMHOL
LYRWQLMHGRYROMDQ2QDMWNRXYMHUOMLYRJRYRULL]QDVSUHWQRL]QRVLWL
DUJXPHQWHQH]UDLVDPRVDPRSRX]GDQMHP1MHPXVHHVWRSULSLVXMHL
RGUHHQDVLJXUQRVWLXRSKRHQMXVOMXGLPDLRVRELQHYRH2SUDYGDQRLOL
QHRSUDYGDQRQMHPXVHXND]XMHSRYMHUHQMH
XWQMDMHL]DULMHLGUXJDPRVYLMHWD
7LVLYLHRYMHNSRVWYDULPDNRMHSUHXXMHQHJRSRRQLPNRMHNDH
7NRMH]LNSURLDYDDGDJDSULWRPQHRERJDXMHVODELQMHJRYXVQDJX
8ODELULQWXGXHULMHMHMHGLQRVYLMHWOR
8SRHWNXELMDHULMH
8KRMHSXWGRVUFD
8SUDYRWDPRJGMHQHGRVWDMHSRMDPXSUDYRVHYULMHPHSRMDYLULMH
9HOLNHVWYDULLPDMXMHGQRJVPUWQRJQHSULMDWHOMDYHOLNHULMHL
9LHMHUQHPDWRUHL
9LHYULMHGLMHGQDGREURXLQMHQDQHJRVWRGREULKULMHL
9LHYULMHGLXWQMDPXGUDFDQHJRJDODPDEXGDOD$OLRQRVWUDQRQLMHXWQMD
PXGULKYHJDODPDEXGDOD
9ODGDMSUHGPHWRPRNRMHPJRYRULULMHLHGROD]LWLVDPHRGVHEH
=D]QDQRVWQHSRVWRMLQLWDRHPXELRQDPRUDODXWMHWL
LYDULMHSRXDYD
p,VWLQVNDXWQMDMHLYDSURWXLJUDJRYRUHQMX2QDMHQMH]LQVDVWDYQLGLRNDRL
GLVDQMH
/LMHSRMHVQHNLPPRLXWMHWL
XWQMDMHDUJXPHQWNRMLVHJRWRYRQHPRHSRELWL
XWQMDMHNRULVQRRUXMH
XWQMDMHQDMQHSRGQROMLYLMLRGJRYRU
XWQMDMHRGJRYRUQDQHL]UHFLYR
XWQMDPRHELWLQDMRNUXWQLMDODXWQMDRQHNRMRVRELMHUMHLWR
VYMHGRDQVWYRXWQMDLYLXNXOL
7NRXWLLQLVHGDSULVWDMHXWQMDQHNDGLWXWQML
1HVUHWQDMH]HPOMDNRMDWUHEDMXQDNH
p
3UDYLKHURMLVXRQLNRMLVHERUH]DQDMYLHLGHDOHRYMHDQVWYD
8QDFLMDPDVHSRMDYOMXMXGLYRYLVDPRXWUHQXFLPDNUL]H
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GLYRYLKHURMLMXQDFLKUDEURVWNXNDYLOXNNXNDYLFDWMHVNREDVWUDK
VODELL
GLYRYLKHURMLMXQDFLKUDEURVWNXNDYLOXNNXNDYLFDWMHVNREDVWUDK
VODELL
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3UDYLKHURMLVXRQLNRMLVHERUH]DQDMYLHLGHDOHRYMHDQVWYD
QDFLMDPDVHSRMDYOMXMXGLYRYLVDPRXWUHQXFLPDNUL]H
8
XWQMDMHL]DULMHLGUXJDPRVYLMHWD
7LVLYLHRYMHNSRVWYDULPDNRMHSUHXXMHQHJRSRRQLPNRMHNDH
7NRMH]LNSURLDYDDGDJDSULWRPQHRERJDXMHVODELQMHJRYXVQDJX
8ODELULQWXGXHULMHMHMHGLQRVYLMHWOR
8SRHWNXELMDHULMH
8KRMHSXWGRVUFD
8SUDYRWDPRJGMHQHGRVWDMHSRMDPXSUDYRVHYULMHPHSRMDYLULMH
9HOLNHVWYDULLPDMXMHGQRJVPUWQRJQHSULMDWHOMDYHOLNHULMHL
9LHMHUQHPDWRUHL
9LHYULMHGLMHGQDGREURXLQMHQDQHJRVWRGREULKULMHL
9LHYULMHGLXWQMDPXGUDFDQHJRJDODPDEXGDOD$OLRQRVWUDQRQLMHXWQMD
PXGULKYHJDODPDEXGDOD
9ODGDMSUHGPHWRPRNRMHPJRYRULULMHLHGROD]LWLVDPHRGVHEH
=D]QDQRVWQHSRVWRMLQLWDRHPXELRQDPRUDODXWMHWL
LYDULMHSRXDYD
p,VWLQVNDXWQMDMHLYDSURWXLJUDJRYRUHQMX2QDMHQMH]LQVDVWDYQLGLRNDRL
GLVDQMH
/LMHSRMHVQHNLPPRLXWMHWL
XWQMDMHDUJXPHQWNRMLVHJRWRYRQHPRHSRELWL
XWQMDMHNRULVQRRUXMH
XWQMDMHQDMQHSRGQROMLYLMLRGJRYRU
XWQMDMHRGJRYRUQDQHL]UHFLYR
XWQMDPRHELWLQDMRNUXWQLMDODXWQMDRQHNRMRVRELMHUMHLWR
VYMHGRDQVWYRXWQMDLYLXNXOL
7NRXWLLQLVHGDSULVWDMHXWQMDQHNDGLWXWQML
XWQMDMHL]DULMHLGUXJDPRVYLMHWD
7LVLYLHRYMHNSRVWYDULPDNRMHSUHXXMHQHJRSRRQLPNRMHNDH
7NRMH]LNSURLDYDDGDJDSULWRPQHRERJDXMHVODELQMHJRYXVQDJX
8ODELULQWXGXHULMHMHMHGLQRVYLMHWOR
8SRHWNXELMDHULMH
8KRMHSXWGRVUFD
8SUDYRWDPRJGMHQHGRVWDMHSRMDPXSUDYRVHYULMHPHSRMDYLULMH
9HOLNHVWYDULLPDMXMHGQRJVPUWQRJQHSULMDWHOMDYHOLNHULMHL
9LHMHUQHPDWRUHL
9LHYULMHGLMHGQDGREURXLQMHQDQHJRVWRGREULKULMHL
9LHYULMHGLXWQMDPXGUDFDQHJRJDODPDEXGDOD$OLRQRVWUDQRQLMHXWQMD
PXGULKYHJDODPDEXGDOD
9ODGDMSUHGPHWRPRNRMHPJRYRULULMHLHGROD]LWLVDPHRGVHEH
=D]QDQRVWQHSRVWRMLQLWDRHPXELRQDPRUDODXWMHWL
LYDULMHSRXDYD
p,VWLQVNDXWQMDMHLYDSURWXLJUDJRYRUHQMX2QDMHQMH]LQVDVWDYQLGLRNDRL
GLVDQMH
/LMHSRMHVQHNLPPRLXWMHWL
XWQMDMHDUJXPHQWNRMLVHJRWRYRQHPRHSRELWL
XWQMDMHNRULVQRRUXMH
XWQMDMHQDMQHSRGQROMLYLMLRGJRYRU
XWQMDMHRGJRYRUQDQHL]UHFLYR
XWQMDPRHELWLQDMRNUXWQLMDODXWQMDRQHNRMRVRELMHUMHLWR
VYMHGRDQVWYRXWQMDLYLXNXOL
7NRXWLLQLVHGDSULVWDMHXWQMDQHNDGLWXWQML
p1HVUHWQDMH]HPOMDNRMDWUHEDMXQDNH
3UDYLKHURMLVXRQLNRMLVHERUH]DQDMYLHLGHDOHRYMHDQVWYD
8QDFLMDPDVHSRMDYOMXMXGLYRYLVDPRXWUHQXFLPDNUL]H
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VODELL
GLYRYLKHURMLMXQDFLKUDEURVWNXNDYLOXNNXNDYLFDWMHVNREDVWUDK
VODELL
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3UDYLKHURMLVXRQLNRMLVHERUH]DQDMYLHLGHDOHRYMHDQVWYD
QDFLMDPDVHSRMDYOMXMXGLYRYLVDPRXWUHQXFLPDNUL]H
8
XWQMDMHL]DULMHLGUXJDPRVYLMHWD
LVLYLHRYMHNSRVWYDULPDNRMHSUHXXMHQHJRSRRQLPNRMHNDH
7
7NRMH]LNSURLDYDDGDJDSULWRPQHRERJDXMHVODELQMHJRYXVQDJX
8ODELULQWXGXHULMHMHMHGLQRVYLMHWOR
8SRHWNXELMDHULMH
8KRMHSXWGRVUFD
8SUDYRWDPRJGMHQHGRVWDMHSRMDPXSUDYRVHYULMHPHSRMDYLULMH
9HOLNHVWYDULLPDMXMHGQRJVPUWQRJQHSULMDWHOMDYHOLNHULMHL
9LHMHUQHPDWRUHL
9LHYULMHGLMHGQDGREURXLQMHQDQHJRVWRGREULKULMHL
9LHYULMHGLXWQMDPXGUDFDQHJRJDODPDEXGDOD$OLRQRVWUDQRQLMHXWQMD
PXGULKYHJDODPDEXGDOD
9ODGDMSUHGPHWRPRNRMHPJRYRULULMHLHGROD]LWLVDPHRGVHEH
=D]QDQRVWQHSRVWRMLQLWDRHPXELRQDPRUDODXWMHWL
LYDULMHSRXDYD
p,VWLQVNDXWQMDMHLYDSURWXLJUDJRYRUHQMX2QDMHQMH]LQVDVWDYQLGLRNDRL
GLVDQMH
/LMHSRMHVQHNLPPRLXWMHWL
XWQMDMHDUJXPHQWNRMLVHJRWRYRQHPRHSRELWL
XWQMDMHNRULVQRRUXMH
XWQMDMHQDMQHSRGQROMLYLMLRGJRYRU
XWQMDMHRGJRYRUQDQHL]UHFLYR
XWQMDPRHELWLQDMRNUXWQLMDODXWQMDRQHNRMRVRELMHUMHLWR
VYMHGRDQVWYRXWQMDLYLXNXOL
7NRXWLLQLVHGDSULVWDMHXWQMDQHNDGLWXWQML
p+UDEULOMXGH+YDOLLQDMPDQMDGRVWLJQXDGUXJLK3RKYDODMHYUMHGQLMD
RGSULMHNRUD
%H]KUDEURVWLVDYMHWMHDORVWDQJRVW
*GMHJUDDQVNDKUDEURVWQHPDGRPRYLQHVORERGDQHVHHGDOHNR
+UDEURVWWRMHGRNUDMDVSR]QDQDRGJRYRUQRVWNXNDYLFDMHRYMHNNRMLX
RSDVQLPVLWXDFLMDPDPLVOLQRJDPD
+UDEURVWMHHVWRQHGRVWDWDNXYLGDGRNVHNXNDYLOXNHVWRWHPHOMLQD
GREULPLQIRUPDFLMDPD
+UDEURVWMHGREUD8VWUDMQRVWMHEROMD
+UDEURVWMHRWSDGQLSURL]YRGVWUDKD
+UDEURVWMHSRWUHEQDL]DWRGDELRYMHNXRSHPRJDRSRVWRMDWL
+UDEURVWMHVWYRULODMXQDNH
+UDEURVWVHQHGRND]XMHVDPRDNDPDSRWUHEQDMHLJODYD
+UDEURVWVHQHVDVWRMLXWRPHGDMHVOLMHSRSUHYLGLRSDVQRVWYHGDVH
SUHEURGLJOHGDMXL
.DGJRYRULLOLSLHQHNDWYRMLPULMHLPDWUHEDELWLXVNRDPLVOLPD
SURVWUDQR
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UD]XPD
/DNHMHELWLMXQDNQHJRHVWLWRYMHN-XQDNVHPRUDELWLVDPRMHGQRPD
HVWLWRYMHNXYLMHN
0RJXVDPRRQGDELWLKUDEDUDNRVHQHPRUDPRSULGUDYDWLSURSLVDQRJ
KUDEURJSRQDDQMD
0XGDULOLKUDEDUPXNDUDFQHHOHLQDWUDQLFHSRYLMHVWLLHNDWLGDJD
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1HNORQLGXKRPLDNRWHVQDHQHYROMD,]GULLX]GULVH
1HRWNULYDMXVHQRYLNRQWLQHQWLDNRQHPDKUDEURVWLGDVHVWDUHREDOHL]JXEH
L]YLGD
1HX]PLLSUHG]ORPYHPXVHMRKUDEULMHRGXSUL
2QRWRMHELWQRMHQDDKUDEURVW]DLYOMHQMH6PLRQLPDSRPDX%RJ
9HQHUDVUHDLVOXDM
6MHWLVHGDXYLMHNEXGHRGYDDQ
6PLRQRVWVHVPDWUDEHGHPRP
WRMH]DSUDYRRQRSVLKLNRVWDQMHVPQRJLPOLFLPDNRMHPRHGRYHVWLGR
LQDPXHQMDLOLKUDEURVWLGRRSVMHGQXWRVWLNRMDWUDMHLWDYRJLYRWDWH
SRQHNDGLGRGXHYQHLOLWMHOHVQHEROHVWLSDLGRVWYDUDODNLKGMHODWQRVWL"
p+UDEULOMXGH+YDOLLQDMPDQMDGRVWLJQXDGUXJLK3RKYDODMHYUMHGQLMD
RGSULMHNRUD
%H]KUDEURVWLVDYMHWMHDORVWDQJRVW
*GMHJUDDQVNDKUDEURVWQHPDGRPRYLQHVORERGDQHVHHGDOHNR
+UDEURVWWRMHGRNUDMDVSR]QDQDRGJRYRUQRVWNXNDYLFDMHRYMHNNRMLX
RSDVQLPVLWXDFLMDPDPLVOLQRJDPD
+UDEURVWMHHVWRQHGRVWDWDNXYLGDGRNVHNXNDYLOXNHVWRWHPHOMLQD
GREULPLQIRUPDFLMDPD
+UDEURVWMHGREUD8VWUDMQRVWMHEROMD
+UDEURVWMHRWSDGQLSURL]YRGVWUDKD
+UDEURVWMHSRWUHEQDL]DWRGDELRYMHNXRSHPRJDRSRVWRMDWL
+UDEURVWMHVWYRULODMXQDNH
+UDEURVWVHQHGRND]XMHVDPRDNDPDSRWUHEQDMHLJODYD
+UDEURVWVHQHVDVWRMLXWRPHGDMHVOLMHSRSUHYLGLRSDVQRVWYHGDVH
SUHEURGLJOHGDMXL
.DGJRYRULLOLSLHQHNDWYRMLPULMHLPDWUHEDELWLXVNRDPLVOLPD
SURVWUDQR
.DNRELVHQHNDVWYDUSURPLVOLODGRGQDHVWRMHSRWUHEQRYLHKUDEURVWLQHJR
UD]XPD
/DNHMHELWLMXQDNQHJRHVWLWRYMHN-XQDNVHPRUDELWLVDPRMHGQRPD
HVWLWRYMHNXYLMHN
0RJXVDPRRQGDELWLKUDEDUDNRVHQHPRUDPRSULGUDYDWLSURSLVDQRJ
KUDEURJSRQDDQMD
0XGDULOLKUDEDUPXNDUDFQHHOHLQDWUDQLFHSRYLMHVWLLHNDWLGDJD
SUHJD]LYODN
1HNORQLGXKRPLDNRWHVQDHQHYROMD,]GULLX]GULVH
1HRWNULYDMXVHQRYLNRQWLQHQWLDNRQHPDKUDEURVWLGDVHVWDUHREDOHL]JXEH
L]YLGD
1HX]PLLSUHG]ORPYHPXVHMRKUDEULMHRGXSUL
2QRWRMHELWQRMHQDDKUDEURVW]DLYOMHQMH6PLRQLPDSRPDX%RJ
9HQHUDVUHDLVOXDM
6MHWLVHGDXYLMHNEXGHRGYDDQ
6PLRQRVWVHVPDWUDEHGHPRP
WRMH]DSUDYRRQRSVLKLNRVWDQMHVPQRJLPOLFLPDNRMHPRHGRYHVWLGR
LQDPXHQMDLOLKUDEURVWLGRRSVMHGQXWRVWLNRMDWUDMHLWDYRJLYRWDWH
SRQHNDGLGRGXHYQHLOLWMHOHVQHEROHVWLSDLGRVWYDUDODNLKGMHODWQRVWL"
p+UDEULOMXGH+YDOLLQDMPDQMDGRVWLJQXDGUXJLK3RKYDODMHYUMHGQLMD
RGSULMHNRUD
%H]KUDEURVWLVDYMHWMHDORVWDQJRVW
*GMHJUDDQVNDKUDEURVWQHPDGRPRYLQHVORERGDQHVHHGDOHNR
+UDEURVWWRMHGRNUDMDVSR]QDQDRGJRYRUQRVWNXNDYLFDMHRYMHNNRMLX
RSDVQLPVLWXDFLMDPDPLVOLQRJDPD
+UDEURVWMHHVWRQHGRVWDWDNXYLGDGRNVHNXNDYLOXNHVWRWHPHOMLQD
GREULPLQIRUPDFLMDPD
+UDEURVWMHGREUD8VWUDMQRVWMHEROMD
+UDEURVWMHRWSDGQLSURL]YRGVWUDKD
+UDEURVWMHSRWUHEQDL]DWRGDELRYMHNXRSHPRJDRSRVWRMDWL
+UDEURVWMHVWYRULODMXQDNH
+UDEURVWVHQHGRND]XMHVDPRDNDPDSRWUHEQDMHLJODYD
+UDEURVWVHQHVDVWRMLXWRPHGDMHVOLMHSRSUHYLGLRSDVQRVWYHGDVH
SUHEURGLJOHGDMXL
.DGJRYRULLOLSLHQHNDWYRMLPULMHLPDWUHEDELWLXVNRDPLVOLPD
SURVWUDQR
.DNRELVHQHNDVWYDUSURPLVOLODGRGQDHVWRMHSRWUHEQRYLHKUDEURVWLQHJR
UD]XPD
/DNHMHELWLMXQDNQHJRHVWLWRYMHN-XQDNVHPRUDELWLVDPRMHGQRPD
HVWLWRYMHNXYLMHN
0RJXVDPRRQGDELWLKUDEDUDNRVHQHPRUDPRSULGUDYDWLSURSLVDQRJ
KUDEURJSRQDDQMD
0XGDULOLKUDEDUPXNDUDFQHHOHLQDWUDQLFHSRYLMHVWLLHNDWLGDJD
SUHJD]LYODN
1HNORQLGXKRPLDNRWHVQDHQHYROMD,]GULLX]GULVH
1HRWNULYDMXVHQRYLNRQWLQHQWLDNRQHPDKUDEURVWLGDVHVWDUHREDOHL]JXEH
L]YLGD
1HX]PLLSUHG]ORPYHPXVHMRKUDEULMHRGXSUL
2QRWRMHELWQRMHQDDKUDEURVW]DLYOMHQMH6PLRQLPDSRPDX%RJ
9HQHUDVUHDLVOXDM
6MHWLVHGDXYLMHNEXGHRGYDDQ
6PLRQRVWVHVPDWUDEHGHPRP
WRMH]DSUDYRRQRSVLKLNRVWDQMHVPQRJLPOLFLPDNRMHPRHGRYHVWLGR
LQDPXHQMDLOLKUDEURVWLGRRSVMHGQXWRVWLNRMDWUDMHLWDYRJLYRWDWH
SRQHNDGLGRGXHYQHLOLWMHOHVQHEROHVWLSDLGRVWYDUDODNLKGMHODWQRVWL"
p+UDEULOMXGH+YDOLLQDMPDQMDGRVWLJQXDGUXJLK3RKYDODMHYUMHGQLMD
RGSULMHNRUD
%H]KUDEURVWLVDYMHWMHDORVWDQJRVW
*GMHJUDDQVNDKUDEURVWQHPDGRPRYLQHVORERGDQHVHHGDOHNR
+UDEURVWWRMHGRNUDMDVSR]QDQDRGJRYRUQRVWNXNDYLFDMHRYMHNNRMLX
RSDVQLPVLWXDFLMDPDPLVOLQRJDPD
+UDEURVWMHHVWRQHGRVWDWDNXYLGDGRNVHNXNDYLOXNHVWRWHPHOMLQD
GREULPLQIRUPDFLMDPD
+UDEURVWMHGREUD8VWUDMQRVWMHEROMD
+UDEURVWMHRWSDGQLSURL]YRGVWUDKD
+UDEURVWMHSRWUHEQDL]DWRGDELRYMHNXRSHPRJDRSRVWRMDWL
+UDEURVWMHVWYRULODMXQDNH
+UDEURVWVHQHGRND]XMHVDPRDNDPDSRWUHEQDMHLJODYD
+UDEURVWVHQHVDVWRMLXWRPHGDMHVOLMHSRSUHYLGLRSDVQRVWYHGDVH
SUHEURGLJOHGDMXL
.DGJRYRULLOLSLHQHNDWYRMLPULMHLPDWUHEDELWLXVNRDPLVOLPD
SURVWUDQR
.DNRELVHQHNDVWYDUSURPLVOLODGRGQDHVWRMHSRWUHEQRYLHKUDEURVWLQHJR
UD]XPD
/DNHMHELWLMXQDNQHJRHVWLWRYMHN-XQDNVHPRUDELWLVDPRMHGQRPD
HVWLWRYMHNXYLMHN
0RJXVDPRRQGDELWLKUDEDUDNRVHQHPRUDPRSULGUDYDWLSURSLVDQRJ
KUDEURJSRQDDQMD
0XGDULOLKUDEDUPXNDUDFQHHOHLQDWUDQLFHSRYLMHVWLLHNDWLGDJD
SUHJD]LYODN
1HNORQLGXKRPLDNRWHVQDHQHYROMD,]GULLX]GULVH
1HRWNULYDMXVHQRYLNRQWLQHQWLDNRQHPDKUDEURVWLGDVHVWDUHREDOHL]JXEH
L]YLGD
1HX]PLLSUHG]ORPYHPXVHMRKUDEULMHRGXSUL
2QRWRMHELWQRMHQDDKUDEURVW]DLYOMHQMH6PLRQLPDSRPDX%RJ
9HQHUDVUHDLVOXDM
6MHWLVHGDXYLMHNEXGHRGYDDQ
6PLRQRVWVHVPDWUDEHGHPRP
WRMH]DSUDYRRQRSVLKLNRVWDQMHVPQRJLPOLFLPDNRMHPRHGRYHVWLGR
LQDPXHQMDLOLKUDEURVWLGRRSVMHGQXWRVWLNRMDWUDMHLWDYRJLYRWDWH
SRQHNDGLGRGXHYQHLOLWMHOHVQHEROHVWLSDLGRVWYDUDODNLKGMHODWQRVWL"
p.XNDYLFDMHRYMHNNRMLXRSDVQLPVLWXDFLMDPDPLVOLQRJDPD
.XNDYLFHLSULMHVPUWLPQRJRSXWDPUXDMXQDNVDPRMHGQRPNXDVPUW
.XNDYLFDSUDYDNXNDYLFDMHVDPRRQDMWNRVHERMLVYRMLKXVSRPHQD
.XNDYLOXNMHQDMGMHORWYRUQLMD]DWLWDSURWLYQDSDVWL
.XNDYLOXNVHQDMUDGLMHSRNULYDPDVNRPRSUH]DLOLRE]LUD
/LMHQRVWLNXNDYLOXNVXJODYQLX]URFL]ERJNRMLKYHOLNLEURMOMXGLXQDWR
WRPXWRLKMHSULURGDGDYQRYHRVORERGLODWXHJYRGVWYDLSDNWLMHNRP
LWDYRJLYRWDUDGRRVWDMXQHGRUDVOLLWRMHGUXJLPDWDNRMHGQRVWDYQR
QDPHWQXWLLPVHNDRVWDUDWHOM7DNRMHOLMHSRELWLQHGRUDVWDR
1LWDQDVQHLQLNXNDYLNLMLPDLEH]RE]LUQLMLPDRGHOMHGDQDVVYLYROH
7NRVHSUHGDMHRGQMHJDLGUXJLGLXUXNH
1HGLLUXNHRGVHEHWRMHNDRGDLKGLHQDVHEH
p$NRVHQHNRJDERMLWDGDMHWR]DWRWRVLQHNRPHGDRPRQDGVRERP
%RMDWLVHWUHEDRQLKNRMLQHNDXWRPLVOHLNRMLQHPLVOHWRNDX
RYMHNPRHRGVWUDKDDNLSDPHWL]JXELWL
RYMHNVHPRGDQDMYLHERMLRQGDNDGDVHVDPVDVRERPQHVODH
RYMHNRYRGQRVSUHPDVYLMHWXRGUHXMXLGYLMHDPELYDOHQWQHRSUHQHWHQMH
GDEXGHXNOMXHQXGUXWYHQHRGQRVHGDEXGHQMLKRYGLRVMHGQHVWUDQHL
GDVDXYDVYRMXLQGLYLGXDOQRVWGDVHQHSRGUHGLGUXWYHQLPREUDVFLPD
SRQDDQMDLPLOMHQMDVGUXJH3RMHGLQDFVHPRUDRVMHDWLNDRGLRRGUHHQH
GUXWYHQHRUJDQL]DFLMHXYMHWQRUHHQRVXVWDYDMHUWRRVLJXUDYDQMHJRYD
HJ]LVWHQFLMDOQDSRWUHEDDLVNOMXHQRVWL]QMHL]D]LYDVWUDK6WUDKMHMHGQDRG
NRQVWDQWLOMXGVNHSULURGHQH]DRELOD]QDSVLKRORNDWYRUHYLQDXWXPDHQMLPD
RGUDYDQMDDXWRULWDUQLKYODGDYLQD$XWRULWDUQHYODGHPDQLSXOLUDMXVWUDKRPL
NRULVWHQDMHHPRUDOQRGLVNUHGLWLUDQMHNDQMDYDQMHLXQLWDYDQMH
LVWRPLOMHQLNDX]VWDOQRLVND]LYDQMHQDYDQMVNRJLOLXQXWUDQMHJQHSULMDWHOMD
'DVXVYLEH]VWUDKDNDNRELVHPRJOR]DEUDQLWL]OR"
,VWUDKVHPRHRVORERGLWLSULHPXSRVWDMHYLGOMLYRGDVHRQNULMHXRQLPD
NRMLVXSRWODHQL
-HGQRVWDYQLPWHKQLNDPDVWYDUDWHVHQRYHNULWLQHVLWXDFLMHL]D]LYDQMHP
QRYLKVWUDKRYDXSLUDQMHPSUVWDXQRYHQHSULMDWHOMH
.RGRGUDVORJRYMHNDMHQMHJRYDGUXWYHQDXORJDYHXYUHQDVWUDKRYL
SUDWHQDMHHPRJXHRSDVQRVWLNRMHVXXJODYQRPSRYH]DQHVXVSMHKRPLOL
QHXVSMHKRPXUDGXLXGUXWYHQRPLYRWX$NDGDVWUDKRYLSRVWDQX
SUHWMHUDQLLQHUD]XPQLSUHWYDUDMXVHXIRELMHLPRJXRYMHNXRGUHGLWLQHNH
REOLNHQMHJRYDSRQDDQMD
0DORVWUDKDRGQHHJRGUHHQRJDMHGREUR2QJXLSXQRYHLVWUDKRGQHHJ
QHRGUHHQRJD
.XNDYLFDMHRYMHNNRMLXRSDVQLPVLWXDFLMDPDPLVOLQRJDPD
p
.XNDYLFHLSULMHVPUWLPQRJRSXWDPUXDMXQDNVDPRMHGQRPNXDVPUW
.XNDYLFDSUDYDNXNDYLFDMHVDPRRQDMWNRVHERMLVYRMLKXVSRPHQD
.XNDYLOXNMHQDMGMHORWYRUQLMD]DWLWDSURWLYQDSDVWL
.XNDYLOXNVHQDMUDGLMHSRNULYDPDVNRPRSUH]DLOLRE]LUD
/LMHQRVWLNXNDYLOXNVXJODYQLX]URFL]ERJNRMLKYHOLNLEURMOMXGLXQDWR
WRPXWRLKMHSULURGDGDYQRYHRVORERGLODWXHJYRGVWYDLSDNWLMHNRP
LWDYRJLYRWDUDGRRVWDMXQHGRUDVOLLWRMHGUXJLPDWDNRMHGQRVWDYQR
QDPHWQXWLLPVHNDRVWDUDWHOM7DNRMHOLMHSRELWLQHGRUDVWDR
1LWDQDVQHLQLNXNDYLNLMLPDLEH]RE]LUQLMLPDRGHOMHGDQDVVYLYROH
7NRVHSUHGDMHRGQMHJDLGUXJLGLXUXNH
1HGLLUXNHRGVHEHWRMHNDRGDLKGLHQDVHEH
p$NRVHQHNRJDERMLWDGDMHWR]DWRWRVLQHNRPHGDRPRQDGVRERP
%RMDWLVHWUHEDRQLKNRMLQHNDXWRPLVOHLNRMLQHPLVOHWRNDX
RYMHNPRHRGVWUDKDDNLSDPHWL]JXELWL
RYMHNVHPRGDQDMYLHERMLRQGDNDGDVHVDPVDVRERPQHVODH
RYMHNRYRGQRVSUHPDVYLMHWXRGUHXMXLGYLMHDPELYDOHQWQHRSUHQHWHQMH
GDEXGHXNOMXHQXGUXWYHQHRGQRVHGDEXGHQMLKRYGLRVMHGQHVWUDQHL
GDVDXYDVYRMXLQGLYLGXDOQRVWGDVHQHSRGUHGLGUXWYHQLPREUDVFLPD
SRQDDQMDLPLOMHQMDVGUXJH3RMHGLQDFVHPRUDRVMHDWLNDRGLRRGUHHQH
GUXWYHQHRUJDQL]DFLMHXYMHWQRUHHQRVXVWDYDMHUWRRVLJXUDYDQMHJRYD
HJ]LVWHQFLMDOQDSRWUHEDDLVNOMXHQRVWL]QMHL]D]LYDVWUDK6WUDKMHMHGQDRG
NRQVWDQWLOMXGVNHSULURGHQH]DRELOD]QDSVLKRORNDWYRUHYLQDXWXPDHQMLPD
RGUDYDQMDDXWRULWDUQLKYODGDYLQD$XWRULWDUQHYODGHPDQLSXOLUDMXVWUDKRPL
NRULVWHQDMHHPRUDOQRGLVNUHGLWLUDQMHNDQMDYDQMHLXQLWDYDQMH
LVWRPLOMHQLNDX]VWDOQRLVND]LYDQMHQDYDQMVNRJLOLXQXWUDQMHJQHSULMDWHOMD
'DVXVYLEH]VWUDKDNDNRELVHPRJOR]DEUDQLWL]OR"
,VWUDKVHPRHRVORERGLWLSULHPXSRVWDMHYLGOMLYRGDVHRQNULMHXRQLPD
NRMLVXSRWODHQL
-HGQRVWDYQLPWHKQLNDPDVWYDUDWHVHQRYHNULWLQHVLWXDFLMHL]D]LYDQMHP
QRYLKVWUDKRYDXSLUDQMHPSUVWDXQRYHQHSULMDWHOMH
.RGRGUDVORJRYMHNDMHQMHJRYDGUXWYHQDXORJDYHXYUHQDVWUDKRYL
SUDWHQDMHHPRJXHRSDVQRVWLNRMHVXXJODYQRPSRYH]DQHVXVSMHKRPLOL
QHXVSMHKRPXUDGXLXGUXWYHQRPLYRWX$NDGDVWUDKRYLSRVWDQX
SUHWMHUDQLLQHUD]XPQLSUHWYDUDMXVHXIRELMHLPRJXRYMHNXRGUHGLWLQHNH
REOLNHQMHJRYDSRQDDQMD
0DORVWUDKDRGQHHJRGUHHQRJDMHGREUR2QJXLSXQRYHLVWUDKRGQHHJ
QHRGUHHQRJD
p.XNDYLFDMHRYMHNNRMLXRSDVQLPVLWXDFLMDPDPLVOLQRJDPD
.XNDYLFHLSULMHVPUWLPQRJRSXWDPUXDMXQDNVDPRMHGQRPNXDVPUW
.XNDYLFDSUDYDNXNDYLFDMHVDPRRQDMWNRVHERMLVYRMLKXVSRPHQD
.XNDYLOXNMHQDMGMHORWYRUQLMD]DWLWDSURWLYQDSDVWL
.XNDYLOXNVHQDMUDGLMHSRNULYDPDVNRPRSUH]DLOLRE]LUD
/LMHQRVWLNXNDYLOXNVXJODYQLX]URFL]ERJNRMLKYHOLNLEURMOMXGLXQDWR
WRPXWRLKMHSULURGDGDYQRYHRVORERGLODWXHJYRGVWYDLSDNWLMHNRP
LWDYRJLYRWDUDGRRVWDMXQHGRUDVOLLWRMHGUXJLPDWDNRMHGQRVWDYQR
QDPHWQXWLLPVHNDRVWDUDWHOM7DNRMHOLMHSRELWLQHGRUDVWDR
1LWDQDVQHLQLNXNDYLNLMLPDLEH]RE]LUQLMLPDRGHOMHGDQDVVYLYROH
7NRVHSUHGDMHRGQMHJDLGUXJLGLXUXNH
1HGLLUXNHRGVHEHWRMHNDRGDLKGLHQDVHEH
p$NRVHQHNRJDERMLWDGDMHWR]DWRWRVLQHNRPHGDRPRQDGVRERP
%RMDWLVHWUHEDRQLKNRMLQHNDXWRPLVOHLNRMLQHPLVOHWRNDX
RYMHNPRHRGVWUDKDDNLSDPHWL]JXELWL
RYMHNVHPRGDQDMYLHERMLRQGDNDGDVHVDPVDVRERPQHVODH
RYMHNRYRGQRVSUHPDVYLMHWXRGUHXMXLGYLMHDPELYDOHQWQHRSUHQHWHQMH
GDEXGHXNOMXHQXGUXWYHQHRGQRVHGDEXGHQMLKRYGLRVMHGQHVWUDQHL
GDVDXYDVYRMXLQGLYLGXDOQRVWGDVHQHSRGUHGLGUXWYHQLPREUDVFLPD
SRQDDQMDLPLOMHQMDVGUXJH3RMHGLQDFVHPRUDRVMHDWLNDRGLRRGUHHQH
GUXWYHQHRUJDQL]DFLMHXYMHWQRUHHQRVXVWDYDMHUWRRVLJXUDYDQMHJRYD
HJ]LVWHQFLMDOQDSRWUHEDDLVNOMXHQRVWL]QMHL]D]LYDVWUDK6WUDKMHMHGQDRG
NRQVWDQWLOMXGVNHSULURGHQH]DRELOD]QDSVLKRORNDWYRUHYLQDXWXPDHQMLPD
RGUDYDQMDDXWRULWDUQLKYODGDYLQD$XWRULWDUQHYODGHPDQLSXOLUDMXVWUDKRPL
NRULVWHQDMHHPRUDOQRGLVNUHGLWLUDQMHNDQMDYDQMHLXQLWDYDQMH
LVWRPLOMHQLNDX]VWDOQRLVND]LYDQMHQDYDQMVNRJLOLXQXWUDQMHJQHSULMDWHOMD
'DVXVYLEH]VWUDKDNDNRELVHPRJOR]DEUDQLWL]OR"
,VWUDKVHPRHRVORERGLWLSULHPXSRVWDMHYLGOMLYRGDVHRQNULMHXRQLPD
NRMLVXSRWODHQL
-HGQRVWDYQLPWHKQLNDPDVWYDUDWHVHQRYHNULWLQHVLWXDFLMHL]D]LYDQMHP
QRYLKVWUDKRYDXSLUDQMHPSUVWDXQRYHQHSULMDWHOMH
.RGRGUDVORJRYMHNDMHQMHJRYDGUXWYHQDXORJDYHXYUHQDVWUDKRYL
SUDWHQDMHHPRJXHRSDVQRVWLNRMHVXXJODYQRPSRYH]DQHVXVSMHKRPLOL
QHXVSMHKRPXUDGXLXGUXWYHQRPLYRWX$NDGDVWUDKRYLSRVWDQX
SUHWMHUDQLLQHUD]XPQLSUHWYDUDMXVHXIRELMHLPRJXRYMHNXRGUHGLWLQHNH
REOLNHQMHJRYDSRQDDQMD
0DORVWUDKDRGQHHJRGUHHQRJDMHGREUR2QJXLSXQRYHLVWUDKRGQHHJ
QHRGUHHQRJD
p.XNDYLFDMHRYMHNNRMLXRSDVQLPVLWXDFLMDPDPLVOLQRJDPD
.XNDYLFHLSULMHVPUWLPQRJRSXWDPUXDMXQDNVDPRMHGQRPNXDVPUW
.XNDYLFDSUDYDNXNDYLFDMHVDPRRQDMWNRVHERMLVYRMLKXVSRPHQD
.XNDYLOXNMHQDMGMHORWYRUQLMD]DWLWDSURWLYQDSDVWL
.XNDYLOXNVHQDMUDGLMHSRNULYDPDVNRPRSUH]DLOLRE]LUD
/LMHQRVWLNXNDYLOXNVXJODYQLX]URFL]ERJNRMLKYHOLNLEURMOMXGLXQDWR
WRPXWRLKMHSULURGDGDYQRYHRVORERGLODWXHJYRGVWYDLSDNWLMHNRP
LWDYRJLYRWDUDGRRVWDMXQHGRUDVOLLWRMHGUXJLPDWDNRMHGQRVWDYQR
QDPHWQXWLLPVHNDRVWDUDWHOM7DNRMHOLMHSRELWLQHGRUDVWDR
1LWDQDVQHLQLNXNDYLNLMLPDLEH]RE]LUQLMLPDRGHOMHGDQDVVYLYROH
7NRVHSUHGDMHRGQMHJDLGUXJLGLXUXNH
1HGLLUXNHRGVHEHWRMHNDRGDLKGLHQDVHEH
p$NRVHQHNRJDERMLWDGDMHWR]DWRWRVLQHNRPHGDRPRQDGVRERP
%RMDWLVHWUHEDRQLKNRMLQHNDXWRPLVOHLNRMLQHPLVOHWRNDX
RYMHNPRHRGVWUDKDDNLSDPHWL]JXELWL
RYMHNVHPRGDQDMYLHERMLRQGDNDGDVHVDPVDVRERPQHVODH
RYMHNRYRGQRVSUHPDVYLMHWXRGUHXMXLGYLMHDPELYDOHQWQHRSUHQHWHQMH
GDEXGHXNOMXHQXGUXWYHQHRGQRVHGDEXGHQMLKRYGLRVMHGQHVWUDQHL
GDVDXYDVYRMXLQGLYLGXDOQRVWGDVHQHSRGUHGLGUXWYHQLPREUDVFLPD
SRQDDQMDLPLOMHQMDVGUXJH3RMHGLQDFVHPRUDRVMHDWLNDRGLRRGUHHQH
GUXWYHQHRUJDQL]DFLMHXYMHWQRUHHQRVXVWDYDMHUWRRVLJXUDYDQMHJRYD
HJ]LVWHQFLMDOQDSRWUHEDDLVNOMXHQRVWL]QMHL]D]LYDVWUDK6WUDKMHMHGQDRG
NRQVWDQWLOMXGVNHSULURGHQH]DRELOD]QDSVLKRORNDWYRUHYLQDXWXPDHQMLPD
RGUDYDQMDDXWRULWDUQLKYODGDYLQD$XWRULWDUQHYODGHPDQLSXOLUDMXVWUDKRPL
NRULVWHQDMHHPRUDOQRGLVNUHGLWLUDQMHNDQMDYDQMHLXQLWDYDQMH
LVWRPLOMHQLNDX]VWDOQRLVND]LYDQMHQDYDQMVNRJLOLXQXWUDQMHJQHSULMDWHOMD
'DVXVYLEH]VWUDKDNDNRELVHPRJOR]DEUDQLWL]OR"
,VWUDKVHPRHRVORERGLWLSULHPXSRVWDMHYLGOMLYRGDVHRQNULMHXRQLPD
NRMLVXSRWODHQL
-HGQRVWDYQLPWHKQLNDPDVWYDUDWHVHQRYHNULWLQHVLWXDFLMHL]D]LYDQMHP
QRYLKVWUDKRYDXSLUDQMHPSUVWDXQRYHQHSULMDWHOMH
.RGRGUDVORJRYMHNDMHQMHJRYDGUXWYHQDXORJDYHXYUHQDVWUDKRYL
SUDWHQDMHHPRJXHRSDVQRVWLNRMHVXXJODYQRPSRYH]DQHVXVSMHKRPLOL
QHXVSMHKRPXUDGXLXGUXWYHQRPLYRWX$NDGDVWUDKRYLSRVWDQX
SUHWMHUDQLLQHUD]XPQLSUHWYDUDMXVHXIRELMHLPRJXRYMHNXRGUHGLWLQHNH
REOLNHQMHJRYDSRQDDQMD
0DORVWUDKDRGQHHJRGUHHQRJDMHGREUR2QJXLSXQRYHLVWUDKRGQHHJ
QHRGUHHQRJD
1DMYHDVUHDRYMHNDMHRVOREDDQMHRGVWUDKD1HSRVWRMHJUDQLFHQLWL]D
PLVOLQLWL]DRVMHDMH6WUDKRGUHXMHJUDQLFH
1HSODLVHLQHEMHLL]YLDDFWLYDXYLDFRQWHPSODWLYDQLREUDWQRNUHLVH
L]PHXMHGQRJLGUXJRJQDL]PMHQFHSUHELYDMXLLVXGMHOXMXLXMHGQRPHL
GUXJRPH
1LQHXJRGQRVWLWHQH]DVWUDXMX
1LHJDVHQHPRUDPRERMDWLRVLPVWUDKD
2QDMNRMLWHVHERMLNDGVLQD]RDQPU]LWHNDGVLRGVXWDQ
3REMHGDQDGVWUDKRPMHSRHWDNPXGURVWL
3UYDGXQRVWRYMHNDMHVWGDSRNRULVWUDK
3XQLVPRVWUDKDDOLRGSRJUHQLKSUREOHPD6QDQHSREMHXMHVWLKDVODEH
VWUDK
6WUDKRYMHNXSRVWDYOMD]DPNX
6WUDKLQLMHGUXJRQHJRL]GDMDSRPDJDODWRLKUD]XPGDMH
6WUDKMHJODYQLL]YRUSUD]QRYMHUMDLMHGDQRGJODYQLKL]YRUDRNUXWQRVWL
6WUDKMHPRQDVWYDU
6WUDKMHSUDWLODFVODELK
6WUDKMHSURNOHWVWYRRYMHND
6WUDKMHUHDODQMHUVXVWDYUHGRYQRNDQMDYDRQHNRMLQDSXWDMXQMHJRYH
RVQRYQHSUHPLVH1HSULKYDDQMHX]VXVWDYQDMHHQRVLR]ELOMQHSRVOMHGLFH
6WUDKMHRVWDWDNLVNRQVNHSULURGHRYMHNDQDMMDLQDJRQ
6WUDKMHVWDQMHNRMHGRNLGDRYMHND
6WUDKSUHGLYRWRPDWRDNRMHVYHWRXQDPDLQDGQDPDNRQDQRLSUD]QR
WRMHSLWDQMHQDNUDMXLSDNSLWDQMHSDPHWL
6WUDKVYODGDYDYLHOMXGLQHJRELORWRGUXJRQDVYLMHWX
6WUDKRDMLQHPRVSUHDYDMXOMXGHGDELORWRXLQH
6XEOLPLUDMLVXSVWLWXLUDM2VORERGLVHWMHVNREHUHJUHVLMRPLOLDJUHVLMRP
UDFLRQDOL]DFLMRPILNVDFLMRPLOLNRPSHQ]DFLMRP
6YLMHWQDVSULVLOMDYDQDVWUDK6WUDKQLMHVODERVWSURVXLYDQMDYHSULNODGQD
VSR]QDMD7DPRJGMHLYRWQHSR]QDMHGUXJLVDGUDMRVLPRWXHQRJUDGD
VWMHFDQMDLSRWURQMHGDNOHWDPRJGMHVHVWDOQRSURPDXMHQXQRVH
SRYHDYDMXLNROHNWLYQLVWUDKRYLRGSURPDLYDQMDLMLMHHNVWUHPDQREOLN
VPUWQLVWUDK
7NRSUHGVWUDKRPSUR]RU]DWYDUDRWYDUDPXYUDWD
7NRVHQLHJDQHERMLODNRPRHSRVWDWL]ORLQDFDOLWNRVHSUHYLHERML
SRVWDWHVLJXUQRURE
1DMYHDVUHDRYMHNDMHRVOREDDQMHRGVWUDKD1HSRVWRMHJUDQLFHQLWL]D
PLVOLQLWL]DRVMHDMH6WUDKRGUHXMHJUDQLFH
1HSODLVHLQHEMHLL]YLDDFWLYDXYLDFRQWHPSODWLYDQLREUDWQRNUHLVH
L]PHXMHGQRJLGUXJRJQDL]PMHQFHSUHELYDMXLLVXGMHOXMXLXMHGQRPHL
GUXJRPH
1LQHXJRGQRVWLWHQH]DVWUDXMX
1LHJDVHQHPRUDPRERMDWLRVLPVWUDKD
2QDMNRMLWHVHERMLNDGVLQD]RDQPU]LWHNDGVLRGVXWDQ
3REMHGDQDGVWUDKRPMHSRHWDNPXGURVWL
3UYDGXQRVWRYMHNDMHVWGDSRNRULVWUDK
3XQLVPRVWUDKDDOLRGSRJUHQLKSUREOHPD6QDQHSREMHXMHVWLKDVODEH
VWUDK
6WUDKRYMHNXSRVWDYOMD]DPNX
6WUDKLQLMHGUXJRQHJRL]GDMDSRPDJDODWRLKUD]XPGDMH
6WUDKMHJODYQLL]YRUSUD]QRYMHUMDLMHGDQRGJODYQLKL]YRUDRNUXWQRVWL
6WUDKMHPRQDVWYDU
6WUDKMHSUDWLODFVODELK
6WUDKMHSURNOHWVWYRRYMHND
6WUDKMHUHDODQMHUVXVWDYUHGRYQRNDQMDYDRQHNRMLQDSXWDMXQMHJRYH
RVQRYQHSUHPLVH1HSULKYDDQMHX]VXVWDYQDMHHQRVLR]ELOMQHSRVOMHGLFH
6WUDKMHRVWDWDNLVNRQVNHSULURGHRYMHNDQDMMDLQDJRQ
6WUDKMHVWDQMHNRMHGRNLGDRYMHND
6WUDKSUHGLYRWRPDWRDNRMHVYHWRXQDPDLQDGQDPDNRQDQRLSUD]QR
WRMHSLWDQMHQDNUDMXLSDNSLWDQMHSDPHWL
6WUDKVYODGDYDYLHOMXGLQHJRELORWRGUXJRQDVYLMHWX
6WUDKRDMLQHPRVSUHDYDMXOMXGHGDELORWRXLQH
6XEOLPLUDMLVXSVWLWXLUDM2VORERGLVHWMHVNREHUHJUHVLMRPLOLDJUHVLMRP
UDFLRQDOL]DFLMRPILNVDFLMRPLOLNRPSHQ]DFLMRP
6YLMHWQDVSULVLOMDYDQDVWUDK6WUDKQLMHVODERVWSURVXLYDQMDYHSULNODGQD
VSR]QDMD7DPRJGMHLYRWQHSR]QDMHGUXJLVDGUDMRVLPRWXHQRJUDGD
VWMHFDQMDLSRWURQMHGDNOHWDPRJGMHVHVWDOQRSURPDXMHQXQRVH
SRYHDYDMXLNROHNWLYQLVWUDKRYLRGSURPDLYDQMDLMLMHHNVWUHPDQREOLN
VPUWQLVWUDK
7NRSUHGVWUDKRPSUR]RU]DWYDUDRWYDUDPXYUDWD
7NRVHQLHJDQHERMLODNRPRHSRVWDWL]ORLQDFDOLWNRVHSUHYLHERML
SRVWDWHVLJXUQRURE
1DMYHDVUHDRYMHNDMHRVOREDDQMHRGVWUDKD1HSRVWRMHJUDQLFHQLWL]D
PLVOLQLWL]DRVMHDMH6WUDKRGUHXMHJUDQLFH
1HSODLVHLQHEMHLL]YLDDFWLYDXYLDFRQWHPSODWLYDQLREUDWQRNUHLVH
L]PHXMHGQRJLGUXJRJQDL]PMHQFHSUHELYDMXLLVXGMHOXMXLXMHGQRPHL
GUXJRPH
1LQHXJRGQRVWLWHQH]DVWUDXMX
1LHJDVHQHPRUDPRERMDWLRVLPVWUDKD
2QDMNRMLWHVHERMLNDGVLQD]RDQPU]LWHNDGVLRGVXWDQ
3REMHGDQDGVWUDKRPMHSRHWDNPXGURVWL
3UYDGXQRVWRYMHNDMHVWGDSRNRULVWUDK
3XQLVPRVWUDKDDOLRGSRJUHQLKSUREOHPD6QDQHSREMHXMHVWLKDVODEH
VWUDK
6WUDKRYMHNXSRVWDYOMD]DPNX
6WUDKLQLMHGUXJRQHJRL]GDMDSRPDJDODWRLKUD]XPGDMH
6WUDKMHJODYQLL]YRUSUD]QRYMHUMDLMHGDQRGJODYQLKL]YRUDRNUXWQRVWL
6WUDKMHPRQDVWYDU
6WUDKMHSUDWLODFVODELK
6WUDKMHSURNOHWVWYRRYMHND
6WUDKMHUHDODQMHUVXVWDYUHGRYQRNDQMDYDRQHNRMLQDSXWDMXQMHJRYH
RVQRYQHSUHPLVH1HSULKYDDQMHX]VXVWDYQDMHHQRVLR]ELOMQHSRVOMHGLFH
6WUDKMHRVWDWDNLVNRQVNHSULURGHRYMHNDQDMMDLQDJRQ
6WUDKMHVWDQMHNRMHGRNLGDRYMHND
6WUDKSUHGLYRWRPDWRDNRMHVYHWRXQDPDLQDGQDPDNRQDQRLSUD]QR
WRMHSLWDQMHQDNUDMXLSDNSLWDQMHSDPHWL
6WUDKVYODGDYDYLHOMXGLQHJRELORWRGUXJRQDVYLMHWX
6WUDKRDMLQHPRVSUHDYDMXOMXGHGDELORWRXLQH
6XEOLPLUDMLVXSVWLWXLUDM2VORERGLVHWMHVNREHUHJUHVLMRPLOLDJUHVLMRP
UDFLRQDOL]DFLMRPILNVDFLMRPLOLNRPSHQ]DFLMRP
6YLMHWQDVSULVLOMDYDQDVWUDK6WUDKQLMHVODERVWSURVXLYDQMDYHSULNODGQD
VSR]QDMD7DPRJGMHLYRWQHSR]QDMHGUXJLVDGUDMRVLPRWXHQRJUDGD
VWMHFDQMDLSRWURQMHGDNOHWDPRJGMHVHVWDOQRSURPDXMHQXQRVH
SRYHDYDMXLNROHNWLYQLVWUDKRYLRGSURPDLYDQMDLMLMHHNVWUHPDQREOLN
VPUWQLVWUDK
7NRSUHGVWUDKRPSUR]RU]DWYDUDRWYDUDPXYUDWD
7NRVHQLHJDQHERMLODNRPRHSRVWDWL]ORLQDFDOLWNRVHSUHYLHERML
SRVWDWHVLJXUQRURE
1DMYHDVUHDRYMHNDMHRVOREDDQMHRGVWUDKD1HSRVWRMHJUDQLFHQLWL]D
PLVOLQLWL]DRVMHDMH6WUDKRGUHXMHJUDQLFH
1HSODLVHLQHEMHLL]YLDDFWLYDXYLDFRQWHPSODWLYDQLREUDWQRNUHLVH
L]PHXMHGQRJLGUXJRJQDL]PMHQFHSUHELYDMXLLVXGMHOXMXLXMHGQRPHL
GUXJRPH
1LQHXJRGQRVWLWHQH]DVWUDXMX
1LHJDVHQHPRUDPRERMDWLRVLPVWUDKD
2QDMNRMLWHVHERMLNDGVLQD]RDQPU]LWHNDGVLRGVXWDQ
3REMHGDQDGVWUDKRPMHSRHWDNPXGURVWL
3UYDGXQRVWRYMHNDMHVWGDSRNRULVWUDK
3XQLVPRVWUDKDDOLRGSRJUHQLKSUREOHPD6QDQHSREMHXMHVWLKDVODEH
VWUDK
6WUDKRYMHNXSRVWDYOMD]DPNX
6WUDKLQLMHGUXJRQHJRL]GDMDSRPDJDODWRLKUD]XPGDMH
6WUDKMHJODYQLL]YRUSUD]QRYMHUMDLMHGDQRGJODYQLKL]YRUDRNUXWQRVWL
6WUDKMHPRQDVWYDU
6WUDKMHSUDWLODFVODELK
6WUDKMHSURNOHWVWYRRYMHND
6WUDKMHUHDODQMHUVXVWDYUHGRYQRNDQMDYDRQHNRMLQDSXWDMXQMHJRYH
RVQRYQHSUHPLVH1HSULKYDDQMHX]VXVWDYQDMHHQRVLR]ELOMQHSRVOMHGLFH
6WUDKMHRVWDWDNLVNRQVNHSULURGHRYMHNDQDMMDLQDJRQ
6WUDKMHVWDQMHNRMHGRNLGDRYMHND
6WUDKSUHGLYRWRPDWRDNRMHVYHWRXQDPDLQDGQDPDNRQDQRLSUD]QR
WRMHSLWDQMHQDNUDMXLSDNSLWDQMHSDPHWL
6WUDKVYODGDYDYLHOMXGLQHJRELORWRGUXJRQDVYLMHWX
6WUDKRDMLQHPRVSUHDYDMXOMXGHGDELORWRXLQH
6XEOLPLUDMLVXSVWLWXLUDM2VORERGLVHWMHVNREHUHJUHVLMRPLOLDJUHVLMRP
UDFLRQDOL]DFLMRPILNVDFLMRPLOLNRPSHQ]DFLMRP
6YLMHWQDVSULVLOMDYDQDVWUDK6WUDKQLMHVODERVWSURVXLYDQMDYHSULNODGQD
VSR]QDMD7DPRJGMHLYRWQHSR]QDMHGUXJLVDGUDMRVLPRWXHQRJUDGD
VWMHFDQMDLSRWURQMHGDNOHWDPRJGMHVHVWDOQRSURPDXMHQXQRVH
SRYHDYDMXLNROHNWLYQLVWUDKRYLRGSURPDLYDQMDLMLMHHNVWUHPDQREOLN
VPUWQLVWUDK
7NRSUHGVWUDKRPSUR]RU]DWYDUDRWYDUDPXYUDWD
7NRVHQLHJDQHERMLODNRPRHSRVWDWL]ORLQDFDOLWNRVHSUHYLHERML
SRVWDWHVLJXUQRURE
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3RSXVWLSDHSRELMHGLWL6DYLMVHDOLEXGLLVNUHQ7NRMHLVNUHQSUHNRPMHUH
GMHOXMHRNUXWQR
p-HGLQRLVWLQLWRNRGQHNLKOMXGLMHQMLKRYDQHLVNUHQRVW
1DQHLVNUHQRVWQHRGJRYRULWLOXNDYRXQLMHDVQRYHODNRXPQR
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%XMLFDLVWLQHWHHNUR]NDQDOH]DEOXGD
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SRWMHUQLFX
LQLVHGDVHQDMHGQRVWDYQLMLPLQDMSRWUHEQLMLPLVWLQDPDQDMNDVQLMHYMHUXMH
RYMHNNRMLWUDLLVWLQXPRUDELWLQHRYLVDQ
'DELVHL]EMHJOH]DEOXGHPRUDVHQMLKRYL]YRUSULYLGRWNULWLLQDVWRMDWL
REMDVQLWL
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1DMYHDVQDJDVODELMDMHRGHQHUJLMHNRMRPSRQHNLEUDQLVYRMXVODERVW
p$NRQHLVWLQDLPDGREUXVYUKXHVWRMHYUHGQLMDRGVDPHLVWLQH
$NRQLMHLVWLQDDOLMHGREURL]PLOMHQR
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%XMLFDLVWLQHWHHNUR]NDQDOH]DEOXGD
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SRWMHUQLFX
LQLVHGDVHQDMHGQRVWDYQLMLPLQDMSRWUHEQLMLPLVWLQDPDQDMNDVQLMHYMHUXMH
RYMHNNRMLWUDLLVWLQXPRUDELWLQHRYLVDQ
'DELVHL]EMHJOH]DEOXGHPRUDVHQMLKRYL]YRUSULYLGRWNULWLLQDVWRMDWL
REMDVQLWL
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3RSXVWLSDHSRELMHGLWL6DYLMVHDOLEXGLLVNUHQ7NRMHLVNUHQSUHNRPMHUH
GMHOXMHRNUXWQR
p-HGLQRLVWLQLWRNRGQHNLKOMXGLMHQMLKRYDQHLVNUHQRVW
1DQHLVNUHQRVWQHRGJRYRULWLOXNDYRXQLMHDVQRYHODNRXPQR
LVWLQDGYROLQRVWOD
LVWLQDGYROLQRVWOD
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3RSXVWLSDHSRELMHGLWL6DYLMVHDOLEXGLLVNUHQ7NRMHLVNUHQSUHNRPMHUH
GMHOXMHRNUXWQR
p-HGLQRLVWLQLWRNRGQHNLKOMXGLMHQMLKRYDQHLVNUHQRVW
1DQHLVNUHQRVWQHRGJRYRULWLOXNDYRXQLMHDVQRYHODNRXPQR
p$NRQHLVWLQDLPDGREUXVYUKXHVWRMHYUHGQLMDRGVDPHLVWLQH
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]DEOXGDQDPODVNDGDVPRQDRYDMLOLRQDMQDLQQHRJUDQLHQL0QRJRMH
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]DEOXGDQDPODVNDGDVPRQDRYDMLOLRQDMQDLQQHRJUDQLHQL0QRJRMH
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, VWLQROMXELYRVWMHVUFHPRUDOQRVWL
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LYRWQHODLQHPRHPRLYMHWL
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/DMHNDRVQMHQDJUXGDWRVHGXHYDOMDWRMHYHD
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/DVHJXWDSXQLPXVWLPDDLVWLQDSLMHNDSSRNDS
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/MXELLVWLQXDOLSUDWDM]DEOXGX
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0LYROLPRLVNUHQRVWVDPRNRGRVREDNRMHQDVYROH,VNUHQRVWRVWDOLK
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YUDDWLWHHVHLVWLQDXYLMHNL]QRYDPRUDWLERULWLVQMRP$NRWRQHEXGH
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YUDDWLWHHVHLVWLQDXYLMHNL]QRYDPRUDWLERULWLVQMRP$NRWRQHEXGH
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,VWLQROMXELYRVWMHVUFHPRUDOQRVWL
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LYRWQHODLQHPRHPRLYMHWL
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-HGQRVWDYDQMHJRYRULVWLQH
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.DGDMHLVWLQDSUHVODEDGDELVHEUDQLODPRUDSULMHLXQDSDG
.DGDVHGYRMHVYDDMXLVWLQDVHVPLMH
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.D]QD]DODFDQHVDVWRMLVHXWRPHGDPXVHQHYMHUXMHYHXWRPHGDRQ
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/DMHNDRVQMHQDJUXGDWRVHGXHYDOMDWRMHYHD
/DSURJOHGDXLVWLQLDLVWLQDYLGLXODL
/DVHJXWDSXQLPXVWLPDDLVWLQDSLMHNDSSRNDS
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/MXELLVWLQXDOLSUDWDM]DEOXGX
/MXGLPDDSRVHELFHGMHFLSRWUHEQDMHLVWLQD%ROMHMHGDLPWLVXXLVWLQD
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0
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,VWLQROMXELYRVWMHVUFHPRUDOQRVWL
, VWLQXHWHYUORODNRSUHSR]QDWLSRWRPHWRYDPQHHELWLXJRGQD
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LYRWQHODLQHPRHPRLYMHWL
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/DMHNDRVQMHQDJUXGDWRVHGXHYDOMDWRMHYHD
/DSURJOHGDXLVWLQLDLVWLQDYLGLXODL
/DVHJXWDSXQLPXVWLPDDLVWLQDSLMHNDSSRNDS
/DDFPRUDLPDWLGREURSDPHQMH/DOMLYFXRELQRQHYMHUXMHPRQLNDGD
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/MXELLVWLQXDOLSUDWDM]DEOXGX
/MXGLPDDSRVHELFHGMHFLSRWUHEQDMHLVWLQD%ROMHMHGDLPWLVXXLVWLQD
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0DOREURMQLPDMHSR]QDWSXWLVWLQH
0LWUDLPRLVWLQXDOLHOLPRMHQDLVDPRWDPRJGMHQDPRGJRYDUD
0LYROLPRLVNUHQRVWVDPRNRGRVREDNRMHQDVYROH,VNUHQRVWRVWDOLK
QD]LYDPREH]REUD]OXNRP
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YUDDWLWHHVHLVWLQDXYLMHNL]QRYDPRUDWLERULWLVQMRP$NRWRQHEXGH
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YUDDWLWHHVHLVWLQDXYLMHNL]QRYDPRUDWLERULWLVQMRP$NRWRQHEXGH
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,VWLQROMXELYRVWMHVUFHPRUDOQRVWL
,VWLQXHWHYUORODNRSUHSR]QDWLSRWRPHWRYDPQHHELWLXJRGQD
,]RVWDYOMDQMHMHQDMSRGOLMDOD-HGQDMHGLQDRLWDODXLWHOMDQMHJRYRP
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LYRWQHODLQHPRHPRLYMHWL
-HGLQDVWYDUNRMDVHQHPRHXOMHSDWLDGDSULWRPHQHVWUDGDWRMHLVWLQD
-HGQRVWDYDQMHJRYRULVWLQH
.DGDELOMXGLL]QHQDGDSUHVWDOLODJDWLELODELWRQMLKRYDQDMYHDL
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.DGDMHLVWLQDSUHVODEDGDELVHEUDQLODPRUDSULMHLXQDSDG
.DGDVHGYRMHVYDDMXLVWLQDVHVPLMH
.DNRRYMHNQHELQHVWDRSRWUHEQLVXOMXGLNRMLQLVXNROHNWLYLUDQLLLVWLQD
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/DMHUHOLJLMDURERYDLJRVSRGDUD,VWLQDMHERJVORERGQDRYMHND
/DMHNDRVQMHQDJUXGDWRVHGXHYDOMDWRMHYHD
/DSURJOHGDXLVWLQLDLVWLQDYLGLXODL
/DVHJXWDSXQLPXVWLPDDLVWLQDSLMHNDSSRNDS
/DDFPRUDLPDWLGREURSDPHQMH/DOMLYFXRELQRQHYMHUXMHPRQLNDGD
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/MXELLVWLQXDOLSUDWDM]DEOXGX
/MXGLPDDSRVHELFHGMHFLSRWUHEQDMHLVWLQD%ROMHMHGDLPWLVXXLVWLQD
RVWDQHQHRWNULYHQRQHJRGDLPXVUFHXHLMHGQDMHGLQDOD
0DOREURMQLPDMHSR]QDWSXWLVWLQH
0LWUDLPRLVWLQXDOLHOLPRMHQDLVDPRWDPRJGMHQDPRGJRYDUD
LYROLPRLVNUHQRVWVDPRNRGRVREDNRMHQDVYROH,VNUHQRVWRVWDOLK
0
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,VWLQDVHNYDULL]YUWDQMHPLOLSULNULYDQMHP
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0
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1DMRSDVQLMHQHLVWLQHVXLVWLQHNRMHVXXPMHUHQRLVNULYOMHQH
1DMSRJXEQLMLVXRQLODFLNRMLNOL]HQDUXEXLVWLQH
1DMYHDSRYUHGDGXQRVWLRYMHNDSUHPDVHELVDPRPHMHVWVXSURWQRVW
LVWLQROMXEOMXOD
1DMYHLSULMDWHOMLVWLQHMH9ULMHPHQMHQQDMYHLQHSULMDWHOMMHSUHGUDVXGDD
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1HNROLNRLVWLQDPRUDVHUHLGDELVHPRJORLYMHWLQHNROLNRLKVHPRUD
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FLOM
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1LWDQLMHVDVYLPLVWLQLWRDLWRQLMHLVWLQD
1LWDWRQLMHLVWLQLWRQLMHQLYHOLNR1LWNRRGQDVQHPDGRYROMQRGXKDGDEL
VDJOHGDRLVWLQXXFMHOLQLLGRYROMQRYUHPHQDGDMHSUHSULDQLWLWDNR
ODNRYMHUQXSXEOLNXNRMDELVYHPXSRYMHURYDOD
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1RSRWRMHLVWLQDELVHUQHEDFDMMHSUHGVYLQMH
2EMHNWLYQLNULWHULMLLVWLQHVXPHXOMXGVNHDQHQDGOMXGVNHSULURGH
2GYDQRVWLVWLQHSUYLMHSUHGXYMHWILOR]RIVNRJUD]PLOMDQMD
2QDMNRMLVDPVHELODHLVOXDODVYRMXGRWMHUDWHGRWOHGDQHHYLH
SR]QDWLQLNDNYHLVWLQHQLXVHELQLRNRVHEHQHJRHGRVOMHGQRSUHVWDWL
SRWRYDWLLVHEHLGUXJH
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2VLJXUDMVLOHDSD]DJXGLLVWLQXVYLPD
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1LWDQLMHVDVYLPLVWLQLWRDLWRQLMHLVWLQD
1LWDWRQLMHLVWLQLWRQLMHQLYHOLNR1LWNRRGQDVQHPDGRYROMQRGXKDGDEL
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ODNRYMHUQXSXEOLNXNRMDELVYHPXSRYMHURYDOD
1LWNRWNRMHELRNDQMHQ]ERJODLL]WRJDQLMHQDXLRYROMHWLLVWLQX
1RSRWRMHLVWLQDELVHUQHEDFDMMHSUHGVYLQMH
2EMHNWLYQLNULWHULMLLVWLQHVXPHXOMXGVNHDQHQDGOMXGVNHSULURGH
2GYDQRVWLVWLQHSUYLMHSUHGXYMHWILOR]RIVNRJUD]PLOMDQMD
2QDMNRMLVDPVHELODHLVOXDODVYRMXGRWMHUDWHGRWOHGDQHHYLH
SR]QDWLQLNDNYHLVWLQHQLXVHELQLRNRVHEHQHJRHGRVOMHGQRSUHVWDWL
SRWRYDWLLVHEHLGUXJH
2QLNRMLQLNDGQHRSR]LYDMXVYRMHULMHLYLHYROHVHEHQHJRLVWLQX
2VLJXUDMVLOHDSD]DJXGLLVWLQXVYLPD
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1DMGXEOMHLVWLQHLSDNVHQDMEROMHLWDMXL]PHXUHGDNDLQDMYHLPVHGLMHORP
QHGDMXQDSLVDWL
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1DMMHGQRVWDYQLMHVXRQHLVWLQHGRNRMLKVHQDMNDVQLMHGROD]L
1DMRSDVQLMHQHLVWLQHVXLVWLQHNRMHVXXPMHUHQRLVNULYOMHQH
1DMSRJXEQLMLVXRQLODFLNRMLNOL]HQDUXEXLVWLQH
1DMYHDSRYUHGDGXQRVWLRYMHNDSUHPDVHELVDPRPHMHVWVXSURWQRVW
LVWLQROMXEOMXOD
1DMYHLSULMDWHOMLVWLQHMH9ULMHPHQMHQQDMYHLQHSULMDWHOMMHSUHGUDVXGDD
QMHQVWDOQLSUDWLODFMH3RQL]QRVW
1HNROLNRLVWLQDPRUDVHUHLGDELVHPRJORLYMHWLQHNROLNRLKVHPRUD
SUHXWMHWLL]LVWRJDUD]ORJD
1HPDYLHVLJXUQHLVWLQH
1L]QDQMHQLPLOMHQMHQLNDGDQHSRLQMXRGSRWSXQHLVWLQHRQDMHQMLKRY
FLOM
1LNDNDYORSULPMHUQHPRHELWLWHWDQNDRLYRWQDODPDNDNRXGREQR
RGUDYDODSDNWVDLYRWRP
1LWDQHPRMPRSULKYDDWLNDRLVWLQLWRRVLPRQRJDWRVSR]QDMHPRMDVQRL
UD]JRYLMHWQR
QRJHVX]DEOXGHQDVWDOHL]LVWLQHNRMHOMXGL]ORXSRWUHEOMDYDMX
0
1DMGXEOMHLVWLQHLSDNVHQDMEROMHLWDMXL]PHXUHGDNDLQDMYHLPVHGLMHORP
QHGDMXQDSLVDWL
1DMJRUDLVWLQDEROMDMHRGQDMVODH]DEOXGH
1DMMHGQRVWDYQLMHVXRQHLVWLQHGRNRMLKVHQDMNDVQLMHGROD]L
1DMRSDVQLMHQHLVWLQHVXLVWLQHNRMHVXXPMHUHQRLVNULYOMHQH
1DMSRJXEQLMLVXRQLODFLNRMLNOL]HQDUXEXLVWLQH
1DMYHDSRYUHGDGXQRVWLRYMHNDSUHPDVHELVDPRPHMHVWVXSURWQRVW
LVWLQROMXEOMXOD
1DMYHLSULMDWHOMLVWLQHMH9ULMHPHQMHQQDMYHLQHSULMDWHOMMHSUHGUDVXGDD
QMHQVWDOQLSUDWLODFMH3RQL]QRVW
1HNROLNRLVWLQDPRUDVHUHLGDELVHPRJORLYMHWLQHNROLNRLKVHPRUD
SUHXWMHWLL]LVWRJDUD]ORJD
1HPDYLHVLJXUQHLVWLQH
1L]QDQMHQLPLOMHQMHQLNDGDQHSRLQMXRGSRWSXQHLVWLQHRQDMHQMLKRY
FLOM
1LNDNDYORSULPMHUQHPRHELWLWHWDQNDRLYRWQDODPDNDNRXGREQR
RGUDYDODSDNWVDLYRWRP
1LWDQHPRMPRSULKYDDWLNDRLVWLQLWRRVLPRQRJDWRVSR]QDMHPRMDVQRL
UD]JRYLMHWQR
1LWDQLMHVDVYLPLVWLQLWRDLWRQLMHLVWLQD
1LWDWRQLMHLVWLQLWRQLMHQLYHOLNR1LWNRRGQDVQHPDGRYROMQRGXKDGDEL
VDJOHGDRLVWLQXXFMHOLQLLGRYROMQRYUHPHQDGDMHSUHSULDQLWLWDNR
ODNRYMHUQXSXEOLNXNRMDELVYHPXSRYMHURYDOD
1LWNRWNRMHELRNDQMHQ]ERJODLL]WRJDQLMHQDXLRYROMHWLLVWLQX
1RSRWRMHLVWLQDELVHUQHEDFDMMHSUHGVYLQMH
2EMHNWLYQLNULWHULMLLVWLQHVXPHXOMXGVNHDQHQDGOMXGVNHSULURGH
2GYDQRVWLVWLQHSUYLMHSUHGXYMHWILOR]RIVNRJUD]PLOMDQMD
2QDMNRMLVDPVHELODHLVOXDODVYRMXGRWMHUDWHGRWOHGDQHHYLH
SR]QDWLQLNDNYHLVWLQHQLXVHELQLRNRVHEHQHJRHGRVOMHGQRSUHVWDWL
SRWRYDWLLVHEHLGUXJH
2QLNRMLQLNDGQHRSR]LYDMXVYRMHULMHLYLHYROHVHEHQHJRLVWLQX
2VLJXUDMVLOHDSD]DJXGLLVWLQXVYLPD
3REMHGDLVWLQHMHWHNDLPXNRWUSQDDOLMRMVH]DWRNDGMHMHGQRPL]ERULQH
PRHYLHRGX]HWL
1LWDQLMHVDVYLPLVWLQLWRDLWRQLMHLVWLQD
1LWDWRQLMHLVWLQLWRQLMHQLYHOLNR1LWNRRGQDVQHPDGRYROMQRGXKDGDEL
VDJOHGDRLVWLQXXFMHOLQLLGRYROMQRYUHPHQDGDMHSUHSULDQLWLWDNR
ODNRYMHUQXSXEOLNXNRMDELVYHPXSRYMHURYDOD
1LWNRWNRMHELRNDQMHQ]ERJODLL]WRJDQLMHQDXLRYROMHWLLVWLQX
1RSRWRMHLVWLQDELVHUQHEDFDMMHSUHGVYLQMH
2EMHNWLYQLNULWHULMLLVWLQHVXPHXOMXGVNHDQHQDGOMXGVNHSULURGH
2GYDQRVWLVWLQHSUYLMHSUHGXYMHWILOR]RIVNRJUD]PLOMDQMD
2QDMNRMLVDPVHELODHLVOXDODVYRMXGRWMHUDWHGRWOHGDQHHYLH
SR]QDWLQLNDNYHLVWLQHQLXVHELQLRNRVHEHQHJRHGRVOMHGQRSUHVWDWL
SRWRYDWLLVHEHLGUXJH
2QLNRMLQLNDGQHRSR]LYDMXVYRMHULMHLYLHYROHVHEHQHJRLVWLQX
2VLJXUDMVLOHDSD]DJXGLLVWLQXVYLPD
3REMHGDLVWLQHMHWHNDLPXNRWUSQDDOLMRMVH]DWRNDGMHMHGQRPL]ERULQH
PRHYLHRGX]HWL
0QRJHVX]DEOXGHQDVWDOHL]LVWLQHNRMHOMXGL]ORXSRWUHEOMDYDMX
1DMGXEOMHLVWLQHLSDNVHQDMEROMHLWDMXL]PHXUHGDNDLQDMYHLPVHGLMHORP
QHGDMXQDSLVDWL
1DMJRUDLVWLQDEROMDMHRGQDMVODH]DEOXGH
1DMMHGQRVWDYQLMHVXRQHLVWLQHGRNRMLKVHQDMNDVQLMHGROD]L
1DMRSDVQLMHQHLVWLQHVXLVWLQHNRMHVXXPMHUHQRLVNULYOMHQH
1DMSRJXEQLMLVXRQLODFLNRMLNOL]HQDUXEXLVWLQH
1DMYHDSRYUHGDGXQRVWLRYMHNDSUHPDVHELVDPRPHMHVWVXSURWQRVW
LVWLQROMXEOMXOD
1DMYHLSULMDWHOMLVWLQHMH9ULMHPHQMHQQDMYHLQHSULMDWHOMMHSUHGUDVXGDD
QMHQVWDOQLSUDWLODFMH3RQL]QRVW
1HNROLNRLVWLQDPRUDVHUHLGDELVHPRJORLYMHWLQHNROLNRLKVHPRUD
SUHXWMHWLL]LVWRJDUD]ORJD
1HPDYLHVLJXUQHLVWLQH
1L]QDQMHQLPLOMHQMHQLNDGDQHSRLQMXRGSRWSXQHLVWLQHRQDMHQMLKRY
FLOM
1LNDNDYORSULPMHUQHPRHELWLWHWDQNDRLYRWQDODPDNDNRXGREQR
RGUDYDODSDNWVDLYRWRP
1LWDQHPRMPRSULKYDDWLNDRLVWLQLWRRVLPRQRJDWRVSR]QDMHPRMDVQRL
UD]JRYLMHWQR
3RODLVWLQHQLNDGDQLMHSRORYLFDLWDYH3ROXLVWLQLWRMHRSDVQLMHRGODQRJD
3ROXSUD]QDDDMHGRGXHLSROXSXQDDOLSRODODLQLSRWRQLMHSRODLVWLQH
3RVOMHGQMDMHVYUKD]QDQRVWLLVWLQDSRVOMHGQMDVYUKDXPMHWQRVWLQDSURWLY
]DGRYROMVWYR
3RVWRMHGYLMHYUVWHLVWLQDLVWLQHXPDLLVWLQHLVNXVWYD,VWLQHVXXPDQXQHL
QMLKRYDMHVXSURWQRVWQHPRJXDLVWLQHVXLVNXVWYDVOXDMQHLQMLKRYDMH
VXSURWQRVWPRJXD
3RVWRMHLVWLQHXNRMHVYLVXPQMDMXLODLRNRMLPDVYLXWH
3RVWRMLMHGQRRUXMHNRMHMHPQRJRVWUDQLMHRGNOHYHWHWRMHLVWLQD
3UDYDWHQMD]DVSR]QDMRPLVWLQHSRGFMHQMXMHWULMXPIQDGSURWLYQLNRP
3UDYLOLNXNRMHPHJ]LVWLUDLVWLQDPRHELWLVDPRQMH]LQ]QDQVWYHQLVXVWDY
3UHGREURMHGDELELORLVWLQLWR
3UYLNRUDNGXKDMHUD]OLNRYDWLRQRWRMHLVWLQLWRRGRQRJWRMHODQR3DLSDN
RGWUHQXWNDNDRPLVDRUD]PLOMDRVDPRMVHELRQRWRQDMSULMHRWNULYDWRMH
SURWXUMHQRVW6WYDULQLVXUD]XPOMLYHVDPHSRVHELQHJRSRSRVOMHGLFDPD
NRMHPRHPRL]QMLKL]YXL
6DPRMHPDOROMXGLGRYROMQRVQDQRGDNDHLVWLQXLGDXMHLVWLQX
6DPRRQDMRYMHN]DVOXXMHGDJDVOXDPRNRPHULMHLVOXHMHGLQR]DWRGD
ELL]UD]LRPLVDRDPLVDRGDELUHNDRLVWLQX
6DPRUD]XPPRHRGUHGLWLWRMHLVWLQLWR
6YDNDLVWLQDNRMDQDPVHLQLSRWSXQDSRND]DWHVHQHLVWLQLWDXPRPHQWX
EURGRORPD
6YDNDMH]DEOXGDWROLNRRSDVQLMDNROLNRXQMRMLPDYLHLVWLQH
6YDNDODNRMDVHPRHGRND]DWLSRYMHURGRVWRMQLPVYMHGRFLPDSDELODRQD
QH]QDPNDNRJOXSDSUHWYDUDVHXLVWLQX
6YDNLVSRUD]XPL]PHXODLLLVWLQHXYLMHNMHQDWHWXLVWLQH
6YHMHWRQRDNLVXSURWQR6DPR'RGXHDOLQLNDGDQLMHWRQR
WRMHLVWLQD"2EMDQMHQMHULMHLLVWLQDMHVNODGVSR]QDMHVQMH]LQLP
SUHGPHWRP
WRPRHELWLQHPRUDOQRQDSRGOR]LLVWLQH"
7HNRHPRSRYMHURYDWLQHNRPRYMHNXNDGD]QDPRGDELVPRQDQMHJRYX
PMHVWXODJDOL
7NRODHWDMLNUDGH
7NRQH]QDLVWLQXWDMMHVDPREXGDOD$OLWNRMH]QDLQD]LYDMHODLWDMMH
]ORLQDF
3RODLVWLQHQLNDGDQLMHSRORYLFDLWDYH3ROXLVWLQLWRMHRSDVQLMHRGODQRJD
3ROXSUD]QDDDMHGRGXHLSROXSXQDDOLSRODODLQLSRWRQLMHSRODLVWLQH
3RVOMHGQMDMHVYUKD]QDQRVWLLVWLQDSRVOMHGQMDVYUKDXPMHWQRVWLQDSURWLY
]DGRYROMVWYR
3RVWRMHGYLMHYUVWHLVWLQDLVWLQHXPDLLVWLQHLVNXVWYD,VWLQHVXXPDQXQHL
QMLKRYDMHVXSURWQRVWQHPRJXDLVWLQHVXLVNXVWYDVOXDMQHLQMLKRYDMH
VXSURWQRVWPRJXD
3RVWRMHLVWLQHXNRMHVYLVXPQMDMXLODLRNRMLPDVYLXWH
3RVWRMLMHGQRRUXMHNRMHMHPQRJRVWUDQLMHRGNOHYHWHWRMHLVWLQD
3UDYDWHQMD]DVSR]QDMRPLVWLQHSRGFMHQMXMHWULMXPIQDGSURWLYQLNRP
3UDYLOLNXNRMHPHJ]LVWLUDLVWLQDPRHELWLVDPRQMH]LQ]QDQVWYHQLVXVWDY
3UHGREURMHGDELELORLVWLQLWR
3UYLNRUDNGXKDMHUD]OLNRYDWLRQRWRMHLVWLQLWRRGRQRJWRMHODQR3DLSDN
RGWUHQXWNDNDRPLVDRUD]PLOMDRVDPRMVHELRQRWRQDMSULMHRWNULYDWRMH
SURWXUMHQRVW6WYDULQLVXUD]XPOMLYHVDPHSRVHELQHJRSRSRVOMHGLFDPD
NRMHPRHPRL]QMLKL]YXL
6DPRMHPDOROMXGLGRYROMQRVQDQRGDNDHLVWLQXLGDXMHLVWLQX
6DPRRQDMRYMHN]DVOXXMHGDJDVOXDPRNRPHULMHLVOXHMHGLQR]DWRGD
ELL]UD]LRPLVDRDPLVDRGDELUHNDRLVWLQX
6DPRUD]XPPRHRGUHGLWLWRMHLVWLQLWR
6YDNDLVWLQDNRMDQDPVHLQLSRWSXQDSRND]DWHVHQHLVWLQLWDXPRPHQWX
EURGRORPD
6YDNDMH]DEOXGDWROLNRRSDVQLMDNROLNRXQMRMLPDYLHLVWLQH
6YDNDODNRMDVHPRHGRND]DWLSRYMHURGRVWRMQLPVYMHGRFLPDSDELODRQD
QH]QDPNDNRJOXSDSUHWYDUDVHXLVWLQX
6YDNLVSRUD]XPL]PHXODLLLVWLQHXYLMHNMHQDWHWXLVWLQH
6YHMHWRQRDNLVXSURWQR6DPR'RGXHDOLQLNDGDQLMHWRQR
WRMHLVWLQD"2EMDQMHQMHULMHLLVWLQDMHVNODGVSR]QDMHVQMH]LQLP
SUHGPHWRP
WRPRHELWLQHPRUDOQRQDSRGOR]LLVWLQH"
7HNRHPRSRYMHURYDWLQHNRPRYMHNXNDGD]QDPRGDELVPRQDQMHJRYX
PMHVWXODJDOL
7NRODHWDMLNUDGH
7NRQH]QDLVWLQXWDMMHVDPREXGDOD$OLWNRMH]QDLQD]LYDMHODLWDMMH
]ORLQDF
3RODLVWLQHQLNDGDQLMHSRORYLFDLWDYH3ROXLVWLQLWRMHRSDVQLMHRGODQRJD
3ROXSUD]QDDDMHGRGXHLSROXSXQDDOLSRODODLQLSRWRQLMHSRODLVWLQH
3RVOMHGQMDMHVYUKD]QDQRVWLLVWLQDSRVOMHGQMDVYUKDXPMHWQRVWLQDSURWLY
]DGRYROMVWYR
3RVWRMHGYLMHYUVWHLVWLQDLVWLQHXPDLLVWLQHLVNXVWYD,VWLQHVXXPDQXQHL
QMLKRYDMHVXSURWQRVWQHPRJXDLVWLQHVXLVNXVWYDVOXDMQHLQMLKRYDMH
VXSURWQRVWPRJXD
3RVWRMHLVWLQHXNRMHVYLVXPQMDMXLODLRNRMLPDVYLXWH
3RVWRMLMHGQRRUXMHNRMHMHPQRJRVWUDQLMHRGNOHYHWHWRMHLVWLQD
3UDYDWHQMD]DVSR]QDMRPLVWLQHSRGFMHQMXMHWULMXPIQDGSURWLYQLNRP
3UDYLOLNXNRMHPHJ]LVWLUDLVWLQDPRHELWLVDPRQMH]LQ]QDQVWYHQLVXVWDY
3UHGREURMHGDELELORLVWLQLWR
3UYLNRUDNGXKDMHUD]OLNRYDWLRQRWRMHLVWLQLWRRGRQRJWRMHODQR3DLSDN
RGWUHQXWNDNDRPLVDRUD]PLOMDRVDPRMVHELRQRWRQDMSULMHRWNULYDWRMH
SURWXUMHQRVW6WYDULQLVXUD]XPOMLYHVDPHSRVHELQHJRSRSRVOMHGLFDPD
NRMHPRHPRL]QMLKL]YXL
6DPRMHPDOROMXGLGRYROMQRVQDQRGDNDHLVWLQXLGDXMHLVWLQX
6DPRRQDMRYMHN]DVOXXMHGDJDVOXDPRNRPHULMHLVOXHMHGLQR]DWRGD
ELL]UD]LRPLVDRDPLVDRGDELUHNDRLVWLQX
6DPRUD]XPPRHRGUHGLWLWRMHLVWLQLWR
6YDNDLVWLQDNRMDQDPVHLQLSRWSXQDSRND]DWHVHQHLVWLQLWDXPRPHQWX
EURGRORPD
6YDNDMH]DEOXGDWROLNRRSDVQLMDNROLNRXQMRMLPDYLHLVWLQH
6YDNDODNRMDVHPRHGRND]DWLSRYMHURGRVWRMQLPVYMHGRFLPDSDELODRQD
QH]QDPNDNRJOXSDSUHWYDUDVHXLVWLQX
6YDNLVSRUD]XPL]PHXODLLLVWLQHXYLMHNMHQDWHWXLVWLQH
6YHMHWRQRDNLVXSURWQR6DPR'RGXHDOLQLNDGDQLMHWRQR
WRMHLVWLQD"2EMDQMHQMHULMHLLVWLQDMHVNODGVSR]QDMHVQMH]LQLP
SUHGPHWRP
WRPRHELWLQHPRUDOQRQDSRGOR]LLVWLQH"
7HNRHPRSRYMHURYDWLQHNRPRYMHNXNDGD]QDPRGDELVPRQDQMHJRYX
PMHVWXODJDOL
7NRODHWDMLNUDGH
7NRQH]QDLVWLQXWDMMHVDPREXGDOD$OLWNRMH]QDLQD]LYDMHODLWDMMH
]ORLQDF
3RODLVWLQHQLNDGDQLMHSRORYLFDLWDYH3ROXLVWLQLWRMHRSDVQLMHRGODQRJD
3ROXSUD]QDDDMHGRGXHLSROXSXQDDOLSRODODLQLSRWRQLMHSRODLVWLQH
3RVOMHGQMDMHVYUKD]QDQRVWLLVWLQDSRVOMHGQMDVYUKDXPMHWQRVWLQDSURWLY
]DGRYROMVWYR
3RVWRMHGYLMHYUVWHLVWLQDLVWLQHXPDLLVWLQHLVNXVWYD,VWLQHVXXPDQXQHL
QMLKRYDMHVXSURWQRVWQHPRJXDLVWLQHVXLVNXVWYDVOXDMQHLQMLKRYDMH
VXSURWQRVWPRJXD
3RVWRMHLVWLQHXNRMHVYLVXPQMDMXLODLRNRMLPDVYLXWH
3RVWRMLMHGQRRUXMHNRMHMHPQRJRVWUDQLMHRGNOHYHWHWRMHLVWLQD
3UDYDWHQMD]DVSR]QDMRPLVWLQHSRGFMHQMXMHWULMXPIQDGSURWLYQLNRP
3UDYLOLNXNRMHPHJ]LVWLUDLVWLQDPRHELWLVDPRQMH]LQ]QDQVWYHQLVXVWDY
3UHGREURMHGDELELORLVWLQLWR
3UYLNRUDNGXKDMHUD]OLNRYDWLRQRWRMHLVWLQLWRRGRQRJWRMHODQR3DLSDN
RGWUHQXWNDNDRPLVDRUD]PLOMDRVDPRMVHELRQRWRQDMSULMHRWNULYDWRMH
SURWXUMHQRVW6WYDULQLVXUD]XPOMLYHVDPHSRVHELQHJRSRSRVOMHGLFDPD
NRMHPRHPRL]QMLKL]YXL
6DPRMHPDOROMXGLGRYROMQRVQDQRGDNDHLVWLQXLGDXMHLVWLQX
6DPRRQDMRYMHN]DVOXXMHGDJDVOXDPRNRPHULMHLVOXHMHGLQR]DWRGD
ELL]UD]LRPLVDRDPLVDRGDELUHNDRLVWLQX
6DPRUD]XPPRHRGUHGLWLWRMHLVWLQLWR
6YDNDLVWLQDNRMDQDPVHLQLSRWSXQDSRND]DWHVHQHLVWLQLWDXPRPHQWX
EURGRORPD
6YDNDMH]DEOXGDWROLNRRSDVQLMDNROLNRXQMRMLPDYLHLVWLQH
6YDNDODNRMDVHPRHGRND]DWLSRYMHURGRVWRMQLPVYMHGRFLPDSDELODRQD
QH]QDPNDNRJOXSDSUHWYDUDVHXLVWLQX
6YDNLVSRUD]XPL]PHXODLLLVWLQHXYLMHNMHQDWHWXLVWLQH
6YHMHWRQRDNLVXSURWQR6DPR'RGXHDOLQLNDGDQLMHWRQR
WRMHLVWLQD"2EMDQMHQMHULMHLLVWLQDMHVNODGVSR]QDMHVQMH]LQLP
SUHGPHWRP
WRPRHELWLQHPRUDOQRQDSRGOR]LLVWLQH"
7HNRHPRSRYMHURYDWLQHNRPRYMHNXNDGD]QDPRGDELVPRQDQMHJRYX
PMHVWXODJDOL
7NRODHWDMLNUDGH
7NRQH]QDLVWLQXWDMMHVDPREXGDOD$OLWNRMH]QDLQD]LYDMHODLWDMMH
]ORLQDF
NRXSRJUHQRPWUHQXWNXNDHLVWLQXVPDWUDVHFLQLNRP
7
7NRXYLMHNJRYRULLVWLQXWDMVHELPRHSULXWLWLORHSDPHQMH
7UDHQMHLVWLQHPRUDELWLSODPHQXRYRPSRPUDHQRPVYLMHWX$LVWLQDELWH
SRWSXQLMDNDGVH]GUXLVDVYLPOMXGLPD%LWLGREDUQDMYLHQDPMDPL
R]ELOMHQMHKXPDQLVWLNLKQDHOD'REDURYMHNHXVYRMLPSRVOMHGLFDPD
VMHGLQMDYDWLLVXXWLSRPLVDRLSRVOMHGLFH
7UDLRLVWLQXPDWNRPXGUDJRL]ORLWHVHRSDVQRVWLGDEXGHSURJRQMHQ
7UHEDOLXWRPHPUDNXRVWDWLGRNRQ",OLWUHED]DSDOLWLVYMHWORVWQDNRMRMH
]DYLVWLNOHYHWDRSHW]DSDOLWLVYRMHEDNOMH"
7UHEDQDSXVWLWLQDGXGDHPRLNDGDVDVWDYLWLEOLVWDYXLVSRNRMQXSRYULQX
NRMDELGDODPLUQDHPVUFX1DNRQWROLNLKYMHNRYDLVWUDLYDQMDQDNRQWROLNR
RGXVWDMDQMDPHXPLVOLRFLPDPLGREUR]QDPRGDMHLVWLQD]DVYHQDH
VD]QDQMH$NRELWUHEDORQDSLVDWLMHGQX]QDDMQXSRYLMHVWOMXGVNHPLVOL
WUHEDORELMHQDSUDYLWLRGQMHQLKVXNFHVLYQLKSRNDMDQMDLQMHQLKQHPRL
8SURVMHNXVHRWNULMHWHNVYDNDSHWDOD
6XGHVRPLVWLQRPLSRWUHERPQHPDFMHQMNDQMD
8LYRWXQDPMHLVWLQDGYDSXWNRULVQDXPODGRVWLGDELQDVSRXLODLX
VWDURVWLGDELQDVXWMHLOD
8JDDQMHVWYDUDSULMDWHOMHLVWLQDPUQMX
8QLYHU]DOQDYULMHGQRVWNRMXSULGDMHPRLVWLQLJODYQRMHOMXGVNRRWNULH
8YLMHNL]QRYDL]JRYDUDQHQHLVWLQHQHSRVWDMXLVWLQDPDYHDWRMHSXQRJRUH
QDYLNDPD$NRRYMHNQHPDSRYRGD]DODWRMRXYLMHNQH]QDLGDMH
LVNUHQ
8YMHULPRVHXLVWLQLWRVWLQMHQLFDSULMHQHJRWRVHSULKYDWLPRQMHQLKX]URND
9MHUXMHPGDVSR]QDMDLVWLQHQLMHXSUYRPHUHGXVWYDULQWHOLJHQFLMHQHJRVWYDU
NDUDNWHUD
9ULMHPHRWNULYDLVWLQX
=DEOXGDWHHSRSXWULMHNHLVWLQDNDSOMH3DWLPRRGLVWLQDDOLWMHLPRVH
ODLPD
o1HSODLPVHMDNLKYHGYRMDNLK
p1LNDGQHPRMODJDWLDXQDMWHLPVOXDMHYLPDQDXLVHXWMHWL
.DGVHQHELYMHURYDORODLPDQHELLKQLSURL]YRGLOL
7NRXSRJUHQRPWUHQXWNXNDHLVWLQXVPDWUDVHFLQLNRP
7NRXYLMHNJRYRULLVWLQXWDMVHELPRHSULXWLWLORHSDPHQMH
7UDHQMHLVWLQHPRUDELWLSODPHQXRYRPSRPUDHQRPVYLMHWX$LVWLQDELWH
SRWSXQLMDNDGVH]GUXLVDVYLPOMXGLPD%LWLGREDUQDMYLHQDPMDPL
R]ELOMHQMHKXPDQLVWLNLKQDHOD'REDURYMHNHXVYRMLPSRVOMHGLFDPD
VMHGLQMDYDWLLVXXWLSRPLVDRLSRVOMHGLFH
7UDLRLVWLQXPDWNRPXGUDJRL]ORLWHVHRSDVQRVWLGDEXGHSURJRQMHQ
7UHEDOLXWRPHPUDNXRVWDWLGRNRQ",OLWUHED]DSDOLWLVYMHWORVWQDNRMRMH
]DYLVWLNOHYHWDRSHW]DSDOLWLVYRMHEDNOMH"
7UHEDQDSXVWLWLQDGXGDHPRLNDGDVDVWDYLWLEOLVWDYXLVSRNRMQXSRYULQX
NRMDELGDODPLUQDHPVUFX1DNRQWROLNLKYMHNRYDLVWUDLYDQMDQDNRQWROLNR
RGXVWDMDQMDPHXPLVOLRFLPDPLGREUR]QDPRGDMHLVWLQD]DVYHQDH
VD]QDQMH$NRELWUHEDORQDSLVDWLMHGQX]QDDMQXSRYLMHVWOMXGVNHPLVOL
WUHEDORELMHQDSUDYLWLRGQMHQLKVXNFHVLYQLKSRNDMDQMDLQMHQLKQHPRL
8SURVMHNXVHRWNULMHWHNVYDNDSHWDOD
6XGHVRPLVWLQRPLSRWUHERPQHPDFMHQMNDQMD
8LYRWXQDPMHLVWLQDGYDSXWNRULVQDXPODGRVWLGDELQDVSRXLODLX
VWDURVWLGDELQDVXWMHLOD
8JDDQMHVWYDUDSULMDWHOMHLVWLQDPUQMX
8QLYHU]DOQDYULMHGQRVWNRMXSULGDMHPRLVWLQLJODYQRMHOMXGVNRRWNULH
8YLMHNL]QRYDL]JRYDUDQHQHLVWLQHQHSRVWDMXLVWLQDPDYHDWRMHSXQRJRUH
QDYLNDPD$NRRYMHNQHPDSRYRGD]DODWRMRXYLMHNQH]QDLGDMH
LVNUHQ
8YMHULPRVHXLVWLQLWRVWLQMHQLFDSULMHQHJRWRVHSULKYDWLPRQMHQLKX]URND
9MHUXMHPGDVSR]QDMDLVWLQHQLMHXSUYRPHUHGXVWYDULQWHOLJHQFLMHQHJRVWYDU
NDUDNWHUD
9ULMHPHRWNULYDLVWLQX
=DEOXGDWHHSRSXWULMHNHLVWLQDNDSOMH3DWLPRRGLVWLQDDOLWMHLPRVH
ODLPD
o1HSODLPVHMDNLKYHGYRMDNLK
p1LNDGQHPRMODJDWLDXQDMWHLPVOXDMHYLPDQDXLVHXWMHWL
DGVHQHELYMHURYDORODLPDQHELLKQLSURL]YRGLOL
.
NRXSRJUHQRPWUHQXWNXNDHLVWLQXVPDWUDVHFLQLNRP
7
7NRXYLMHNJRYRULLVWLQXWDMVHELPRHSULXWLWLORHSDPHQMH
7UDHQMHLVWLQHPRUDELWLSODPHQXRYRPSRPUDHQRPVYLMHWX$LVWLQDELWH
SRWSXQLMDNDGVH]GUXLVDVYLPOMXGLPD%LWLGREDUQDMYLHQDPMDPL
R]ELOMHQMHKXPDQLVWLNLKQDHOD'REDURYMHNHXVYRMLPSRVOMHGLFDPD
VMHGLQMDYDWLLVXXWLSRPLVDRLSRVOMHGLFH
7UDLRLVWLQXPDWNRPXGUDJRL]ORLWHVHRSDVQRVWLGDEXGHSURJRQMHQ
7UHEDOLXWRPHPUDNXRVWDWLGRNRQ",OLWUHED]DSDOLWLVYMHWORVWQDNRMRMH
]DYLVWLNOHYHWDRSHW]DSDOLWLVYRMHEDNOMH"
7UHEDQDSXVWLWLQDGXGDHPRLNDGDVDVWDYLWLEOLVWDYXLVSRNRMQXSRYULQX
NRMDELGDODPLUQDHPVUFX1DNRQWROLNLKYMHNRYDLVWUDLYDQMDQDNRQWROLNR
RGXVWDMDQMDPHXPLVOLRFLPDPLGREUR]QDPRGDMHLVWLQD]DVYHQDH
VD]QDQMH$NRELWUHEDORQDSLVDWLMHGQX]QDDMQXSRYLMHVWOMXGVNHPLVOL
WUHEDORELMHQDSUDYLWLRGQMHQLKVXNFHVLYQLKSRNDMDQMDLQMHQLKQHPRL
8SURVMHNXVHRWNULMHWHNVYDNDSHWDOD
6XGHVRPLVWLQRPLSRWUHERPQHPDFMHQMNDQMD
8LYRWXQDPMHLVWLQDGYDSXWNRULVQDXPODGRVWLGDELQDVSRXLODLX
VWDURVWLGDELQDVXWMHLOD
8JDDQMHVWYDUDSULMDWHOMHLVWLQDPUQMX
8QLYHU]DOQDYULMHGQRVWNRMXSULGDMHPRLVWLQLJODYQRMHOMXGVNRRWNULH
8YLMHNL]QRYDL]JRYDUDQHQHLVWLQHQHSRVWDMXLVWLQDPDYHDWRMHSXQRJRUH
QDYLNDPD$NRRYMHNQHPDSRYRGD]DODWRMRXYLMHNQH]QDLGDMH
LVNUHQ
8YMHULPRVHXLVWLQLWRVWLQMHQLFDSULMHQHJRWRVHSULKYDWLPRQMHQLKX]URND
9MHUXMHPGDVSR]QDMDLVWLQHQLMHXSUYRPHUHGXVWYDULQWHOLJHQFLMHQHJRVWYDU
NDUDNWHUD
9ULMHPHRWNULYDLVWLQX
=DEOXGDWHHSRSXWULMHNHLVWLQDNDSOMH3DWLPRRGLVWLQDDOLWMHLPRVH
ODLPD
o1HSODLPVHMDNLKYHGYRMDNLK
p1LNDGQHPRMODJDWLDXQDMWHLPVOXDMHYLPDQDXLVHXWMHWL
.DGVHQHELYMHURYDORODLPDQHELLKQLSURL]YRGLOL
7NRXSRJUHQRPWUHQXWNXNDHLVWLQXVPDWUDVHFLQLNRP
7NRXYLMHNJRYRULLVWLQXWDMVHELPRHSULXWLWLORHSDPHQMH
7UDHQMHLVWLQHPRUDELWLSODPHQXRYRPSRPUDHQRPVYLMHWX$LVWLQDELWH
SRWSXQLMDNDGVH]GUXLVDVYLPOMXGLPD%LWLGREDUQDMYLHQDPMDPL
R]ELOMHQMHKXPDQLVWLNLKQDHOD'REDURYMHNHXVYRMLPSRVOMHGLFDPD
VMHGLQMDYDWLLVXXWLSRPLVDRLSRVOMHGLFH
7UDLRLVWLQXPDWNRPXGUDJRL]ORLWHVHRSDVQRVWLGDEXGHSURJRQMHQ
7UHEDOLXWRPHPUDNXRVWDWLGRNRQ",OLWUHED]DSDOLWLVYMHWORVWQDNRMRMH
]DYLVWLNOHYHWDRSHW]DSDOLWLVYRMHEDNOMH"
7UHEDQDSXVWLWLQDGXGDHPRLNDGDVDVWDYLWLEOLVWDYXLVSRNRMQXSRYULQX
NRMDELGDODPLUQDHPVUFX1DNRQWROLNLKYMHNRYDLVWUDLYDQMDQDNRQWROLNR
RGXVWDMDQMDPHXPLVOLRFLPDPLGREUR]QDPRGDMHLVWLQD]DVYHQDH
VD]QDQMH$NRELWUHEDORQDSLVDWLMHGQX]QDDMQXSRYLMHVWOMXGVNHPLVOL
WUHEDORELMHQDSUDYLWLRGQMHQLKVXNFHVLYQLKSRNDMDQMDLQMHQLKQHPRL
8SURVMHNXVHRWNULMHWHNVYDNDSHWDOD
6XGHVRPLVWLQRPLSRWUHERPQHPDFMHQMNDQMD
8LYRWXQDPMHLVWLQDGYDSXWNRULVQDXPODGRVWLGDELQDVSRXLODLX
VWDURVWLGDELQDVXWMHLOD
8JDDQMHVWYDUDSULMDWHOMHLVWLQDPUQMX
8QLYHU]DOQDYULMHGQRVWNRMXSULGDMHPRLVWLQLJODYQRMHOMXGVNRRWNULH
8YLMHNL]QRYDL]JRYDUDQHQHLVWLQHQHSRVWDMXLVWLQDPDYHDWRMHSXQRJRUH
QDYLNDPD$NRRYMHNQHPDSRYRGD]DODWRMRXYLMHNQH]QDLGDMH
LVNUHQ
8YMHULPRVHXLVWLQLWRVWLQMHQLFDSULMHQHJRWRVHSULKYDWLPRQMHQLKX]URND
9MHUXMHPGDVSR]QDMDLVWLQHQLMHXSUYRPHUHGXVWYDULQWHOLJHQFLMHQHJRVWYDU
NDUDNWHUD
9ULMHPHRWNULYDLVWLQX
=DEOXGDWHHSRSXWULMHNHLVWLQDNDSOMH3DWLPRRGLVWLQDDOLWMHLPRVH
ODLPD
o1HSODLPVHMDNLKYHGYRMDNLK
p1LNDGQHPRMODJDWLDXQDMWHLPVOXDMHYLPDQDXLVHXWMHWL
.DGVHQHELYMHURYDORODLPDQHELLKQLSURL]YRGLOL
/-8%$9,/-8%2025$
/-8%$9,/-8%2025$
/-8%$9,/-8%2025$
/-8%$9,/-8%2025$
2/-8%$9,
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3DNDRXNXL"=DWRVLSXVWLRYUDJD"
p
%UDQHNDWDVWURIH]DSRLQMXNDGDPXNDUDFRWNULMHVYRMDQMHQDRVMHDQMDD
HQDVYRMXP
%ROMHMHELWLGREURREMHHQQHJRORHRHQMHQ
$NRHOLPRVDXYDWLVYMHWORVWXEUDNXPRUDPRSULKYDWLWLLVMHQX
%LORELYLHGREULKEUDNRYDNDGDVXSUXQLFLQHELVWDOQRELOL]DMHGQR
%UDNEXGXQRVWL]DVQLYDWHVHLVNOMXLYRQDPHXVREQRPUD]XPLMHYDQMXL
X]DMDPQRMQDNORQRVWL
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%UDNMHOXWULMDXNRMRMPXNDUDFVWDYOMDQDNRFNXVYRMXVORERGXDHQDVYRMX
VUHX
%UDNMHSRNXDMGDVHXGYRMHULMHHSUREOHPLNRMHRYMHNVDPQLNDGDQHEL
LPDR
%UDNRVWDMHWDNRRPLOMHQMHUSRYH]XMHPDNVLPXPLVNXHQMDVPDNVLPXPRP
SULOLND
%UDNRYLVH]DNOMXXMXQDQHEXDOLWDPRQLWNRQHREUDDSR]RUQRVWMHVXOL
GREURRGDEUDQL
'DQDVMHEUDNYHVUHWDQDNRMHUD]YRGWULSXWDRGJRHQ
'REDUEUDNMHNDRYMHQRPODGRYDQMH
'REDUEUDNSRLYDQDWDOHQWX]DSULMDWHOMVWYR
'UDPDMHGQRJEUDNDQHVDVWRMLVHXYHOLNRPSRWUHVXYHXPQRJLPPDOLP
LULWDFLMDPDNRMHVH]EUDMDMX
,VSUDYQRRHQMHQMHRQDMPXNDUDFNRMLUD]XPLMHVYDNXULMHNRMXQMHJRYD
HQDQLMHUHNOD
-HGQDRGYL]LMDEUDNDVDVYLPVLJXUQRLPDHNRQRPVNRLSVLKRORNRRELOMHMH
7DGDEUDNSUHGVWDYOMDSURQDODHQMD]DNORQDVNORQLWDRGLQDHQHL]GULYD
RVMHDMDRVDPOMHQRVWL7DMVDYH]GYRMHSURWLYVYLMHWDDNRQLMHXWHPHOMHQQD
OMXEDYLYUHPHQRPPRHSRVWDWL]DMHGQLNDWUDJHGLMD
0QRJL]DNRMHVHPLVOLGDVXXPUOLVDPRVXRHQMHQL
0XNDUDFSRGQRVLEUDNL]OMXEDYLSUHPDHQLHQDSRGQRVLPXNDUFDL]
OMXEDYLSUHPDEUDNX
1HNLEUDNRYLVHGUHVDPRNDRLYRWLQMHNRMHVXVH]DJUL]OHMHGQDXGUXJX
1HVUHWQHEUDNRYHQHLQLQHGRVWDWDNOMXEDYLYHQHGRVWDWDNSULMDWHOMVWYD
p3DNDRXNXL"=DWRVLSXVWLRYUDJD"
%UDQHNDWDVWURIH]DSRLQMXNDGDPXNDUDFRWNULMHVYRMDQMHQDRVMHDQMDD
HQDVYRMXP
%ROMHMHELWLGREURREMHHQQHJRORHRHQMHQ
$NRHOLPRVDXYDWLVYMHWORVWXEUDNXPRUDPRSULKYDWLWLLVMHQX
%LORELYLHGREULKEUDNRYDNDGDVXSUXQLFLQHELVWDOQRELOL]DMHGQR
%UDNEXGXQRVWL]DVQLYDWHVHLVNOMXLYRQDPHXVREQRPUD]XPLMHYDQMXL
X]DMDPQRMQDNORQRVWL
%UDNMHJUDHYLQDNRMDVHVYDNLGDQPRUDQDQRYRJUDGLWL
%UDNMHOXWULMDXNRMRMPXNDUDFVWDYOMDQDNRFNXVYRMXVORERGXDHQDVYRMX
VUHX
%UDNMHSRNXDMGDVHXGYRMHULMHHSUREOHPLNRMHRYMHNVDPQLNDGDQHEL
LPDR
%UDNRVWDMHWDNRRPLOMHQMHUSRYH]XMHPDNVLPXPLVNXHQMDVPDNVLPXPRP
SULOLND
%UDNRYLVH]DNOMXXMXQDQHEXDOLWDPRQLWNRQHREUDDSR]RUQRVWMHVXOL
GREURRGDEUDQL
'DQDVMHEUDNYHVUHWDQDNRMHUD]YRGWULSXWDRGJRHQ
'REDUEUDNMHNDRYMHQRPODGRYDQMH
'REDUEUDNSRLYDQDWDOHQWX]DSULMDWHOMVWYR
'UDPDMHGQRJEUDNDQHVDVWRMLVHXYHOLNRPSRWUHVXYHXPQRJLPPDOLP
LULWDFLMDPDNRMHVH]EUDMDMX
,VSUDYQRRHQMHQMHRQDMPXNDUDFNRMLUD]XPLMHVYDNXULMHNRMXQMHJRYD
HQDQLMHUHNOD
-HGQDRGYL]LMDEUDNDVDVYLPVLJXUQRLPDHNRQRPVNRLSVLKRORNRRELOMHMH
7DGDEUDNSUHGVWDYOMDSURQDODHQMD]DNORQDVNORQLWDRGLQDHQHL]GULYD
RVMHDMDRVDPOMHQRVWL7DMVDYH]GYRMHSURWLYVYLMHWDDNRQLMHXWHPHOMHQQD
OMXEDYLYUHPHQRPPRHSRVWDWL]DMHGQLNDWUDJHGLMD
0QRJL]DNRMHVHPLVOLGDVXXPUOLVDPRVXRHQMHQL
0XNDUDFSRGQRVLEUDNL]OMXEDYLSUHPDHQLHQDSRGQRVLPXNDUFDL]
OMXEDYLSUHPDEUDNX
1HNLEUDNRYLVHGUHVDPRNDRLYRWLQMHNRMHVXVH]DJUL]OHMHGQDXGUXJX
HVUHWQHEUDNRYHQHLQLQHGRVWDWDNOMXEDYLYHQHGRVWDWDNSULMDWHOMVWYD
1
EUDNOMXEDYOMXEDYQLNQDNORQRVWQMHQRVWRGDQRVWSROMXEDF
2/-8%$9,
2/-8%$9,
EUDNOMXEDYOMXEDYQLNQDNORQRVWQMHQRVWRGDQRVWSROMXEDF
3DNDRXNXL"=DWRVLSXVWLRYUDJD"
p
%UDQHNDWDVWURIH]DSRLQMXNDGDPXNDUDFRWNULMHVYRMDQMHQDRVMHDQMDD
HQDVYRMXP
%ROMHMHELWLGREURREMHHQQHJRORHRHQMHQ
$NRHOLPRVDXYDWLVYMHWORVWXEUDNXPRUDPRSULKYDWLWLLVMHQX
%LORELYLHGREULKEUDNRYDNDGDVXSUXQLFLQHELVWDOQRELOL]DMHGQR
%UDNEXGXQRVWL]DVQLYDWHVHLVNOMXLYRQDPHXVREQRPUD]XPLMHYDQMXL
X]DMDPQRMQDNORQRVWL
%UDNMHJUDHYLQDNRMDVHVYDNLGDQPRUDQDQRYRJUDGLWL
%UDNMHOXWULMDXNRMRMPXNDUDFVWDYOMDQDNRFNXVYRMXVORERGXDHQDVYRMX
VUHX
%UDNMHSRNXDMGDVHXGYRMHULMHHSUREOHPLNRMHRYMHNVDPQLNDGDQHEL
LPDR
%UDNRVWDMHWDNRRPLOMHQMHUSRYH]XMHPDNVLPXPLVNXHQMDVPDNVLPXPRP
SULOLND
%UDNRYLVH]DNOMXXMXQDQHEXDOLWDPRQLWNRQHREUDDSR]RUQRVWMHVXOL
GREURRGDEUDQL
'DQDVMHEUDNYHVUHWDQDNRMHUD]YRGWULSXWDRGJRHQ
'REDUEUDNMHNDRYMHQRPODGRYDQMH
'REDUEUDNSRLYDQDWDOHQWX]DSULMDWHOMVWYR
'UDPDMHGQRJEUDNDQHVDVWRMLVHXYHOLNRPSRWUHVXYHXPQRJLPPDOLP
LULWDFLMDPDNRMHVH]EUDMDMX
,VSUDYQRRHQMHQMHRQDMPXNDUDFNRMLUD]XPLMHVYDNXULMHNRMXQMHJRYD
HQDQLMHUHNOD
-HGQDRGYL]LMDEUDNDVDVYLPVLJXUQRLPDHNRQRPVNRLSVLKRORNRRELOMHMH
7DGDEUDNSUHGVWDYOMDSURQDODHQMD]DNORQDVNORQLWDRGLQDHQHL]GULYD
RVMHDMDRVDPOMHQRVWL7DMVDYH]GYRMHSURWLYVYLMHWDDNRQLMHXWHPHOMHQQD
OMXEDYLYUHPHQRPPRHSRVWDWL]DMHGQLNDWUDJHGLMD
0QRJL]DNRMHVHPLVOLGDVXXPUOLVDPRVXRHQMHQL
0XNDUDFSRGQRVLEUDNL]OMXEDYLSUHPDHQLHQDSRGQRVLPXNDUFDL]
OMXEDYLSUHPDEUDNX
1HNLEUDNRYLVHGUHVDPRNDRLYRWLQMHNRMHVXVH]DJUL]OHMHGQDXGUXJX
1HVUHWQHEUDNRYHQHLQLQHGRVWDWDNOMXEDYLYHQHGRVWDWDNSULMDWHOMVWYD
p3DNDRXNXL"=DWRVLSXVWLRYUDJD"
%UDQHNDWDVWURIH]DSRLQMXNDGDPXNDUDFRWNULMHVYRMDQMHQDRVMHDQMDD
HQDVYRMXP
%ROMHMHELWLGREURREMHHQQHJRORHRHQMHQ
$NRHOLPRVDXYDWLVYMHWORVWXEUDNXPRUDPRSULKYDWLWLLVMHQX
%LORELYLHGREULKEUDNRYDNDGDVXSUXQLFLQHELVWDOQRELOL]DMHGQR
%UDNEXGXQRVWL]DVQLYDWHVHLVNOMXLYRQDPHXVREQRPUD]XPLMHYDQMXL
X]DMDPQRMQDNORQRVWL
%UDNMHJUDHYLQDNRMDVHVYDNLGDQPRUDQDQRYRJUDGLWL
%UDNMHOXWULMDXNRMRMPXNDUDFVWDYOMDQDNRFNXVYRMXVORERGXDHQDVYRMX
VUHX
%UDNMHSRNXDMGDVHXGYRMHULMHHSUREOHPLNRMHRYMHNVDPQLNDGDQHEL
LPDR
%UDNRVWDMHWDNRRPLOMHQMHUSRYH]XMHPDNVLPXPLVNXHQMDVPDNVLPXPRP
SULOLND
%UDNRYLVH]DNOMXXMXQDQHEXDOLWDPRQLWNRQHREUDDSR]RUQRVWMHVXOL
GREURRGDEUDQL
'DQDVMHEUDNYHVUHWDQDNRMHUD]YRGWULSXWDRGJRHQ
'REDUEUDNMHNDRYMHQRPODGRYDQMH
'REDUEUDNSRLYDQDWDOHQWX]DSULMDWHOMVWYR
'UDPDMHGQRJEUDNDQHVDVWRMLVHXYHOLNRPSRWUHVXYHXPQRJLPPDOLP
LULWDFLMDPDNRMHVH]EUDMDMX
,VSUDYQRRHQMHQMHRQDMPXNDUDFNRMLUD]XPLMHVYDNXULMHNRMXQMHJRYD
HQDQLMHUHNOD
-HGQDRGYL]LMDEUDNDVDVYLPVLJXUQRLPDHNRQRPVNRLSVLKRORNRRELOMHMH
7DGDEUDNSUHGVWDYOMDSURQDODHQMD]DNORQDVNORQLWDRGLQDHQHL]GULYD
RVMHDMDRVDPOMHQRVWL7DMVDYH]GYRMHSURWLYVYLMHWDDNRQLMHXWHPHOMHQQD
OMXEDYLYUHPHQRPPRHSRVWDWL]DMHGQLNDWUDJHGLMD
0QRJL]DNRMHVHPLVOLGDVXXPUOLVDPRVXRHQMHQL
0XNDUDFSRGQRVLEUDNL]OMXEDYLSUHPDHQLHQDSRGQRVLPXNDUFDL]
OMXEDYLSUHPDEUDNX
1HNLEUDNRYLVHGUHVDPRNDRLYRWLQMHNRMHVXVH]DJUL]OHMHGQDXGUXJX
HVUHWQHEUDNRYHQHLQLQHGRVWDWDNOMXEDYLYHQHGRVWDWDNSULMDWHOMVWYD
1
EUDNOMXEDYOMXEDYQLNQDNORQRVWQMHQRVWRGDQRVWSROMXEDF
2/-8%$9,
1HHQMHEUDNVKYDDMXR]ELOMQLMHRGRHQMHQLK6YD]DMHGQLNDYHVHOMDLQH
EUDNYULPDSRMHGLQDQDODEDYLMLP
7NRVHERMLVDPRHQHELVHWUHEDRHQLWL
8QDMYHHPEURMXVOXDMHYDLQLVHGDMHEUDNSXQRORYQHGRVDGHNRMDVH
R]QDXMHLPHQRPSRURGLQDVUHD
8QDHPPRQRJDPQRPGUXWYXYMHQDQMH]QDLSUHSRORYLWLVYRMDSUDYDL
XGYRVWUXLWLVYRMHREYH]H
9HLQDSUREOHPDXEUDNX]DSRLQMHWLPHGDHQDSUHYLHJRYRULDPX
SUHPDORVOXD
9HVHOLEUDQLSDUMHQDMEROMHWRVHXOMXEDYLPRHSRVWLL
9MHQDQMHMHMHGLQDGRLYRWQDND]QDJGMHVHQDWHPHOMXORHJYODGDQMDPRH
GRELWLSRPLORYDQMH
=DGREDUEUDNSRVWRMLMHGQRVWDYQRPMHULORRYMHNMHRQGDVUHWQRRHQMHQDNR
UDGLMHGROD]LNXLQHJRRGOD]L,GHMDRYH]LNRMDVHPRHODNRUD]ULMHLWLDNR
QLMHXVSMHQDLVWRMHWDNRSRJUHQDNDRLLGHMDGDVHQLXNRMHPVOXDMXWD
YH]DQHVPLMHUD]ULMHLWL
p$VORERGQDOMXEDY"/MXEDYQLMHQLNDGVORERGQDRQDMHURSVWYRSR
GHILQLFLML
$NRLVWLQVNLYROLPQHNRJRYMHNDYROLPVYHOMXGHYROLPVYLMHWYROLPLYRW
$NRMHYUOLQDYROMHWLVYRJDEOLQMHJDNDROMXGVNRELHPRUDELWLYUOLQDDQH
SRURNYROMHWLVHEHMHUMDVDPWDNRHUOMXGVNRELH/MXEDY]DPRMXYODVWLWX
OLQRVWQHUD]GYRMQRMHSRYH]DQDVOMXEDYL]DELORNRMXOLQRVW
$NRSUHWSRVWDYLRYMHNDNDRRYMHNDDQMHJRYRGQRVSUHPDVYLMHWXNDR
OMXGVNLRGQRVRQGDPRHOMXEDY]DPLMHQLWLVDPR]DOMXEDYSRYMHUHQMHVDPR
]DSRYMHUHQMH$NRWLYROLDQHL]D]LYDVXSURWQXOMXEDYRQGDNUR]LYRWQR
RLWRYDQMHNDRRYMHNNRMLYROLQHSRVWDQHYROMHQLRYMHNRQGDMHWYRMD
OMXEDYQHPRQDRQDMHQHVUHD
$NRYROLVHEHWLYROLVYDNRJGUXJRJNDRVDPRJDVHEHLPYROLGUXJH
RVREHPDQMHQHJRVHEHWLQHHXVSMHWLYROMHWLVHEH
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%H]SRWRYDQMDQHPDLVWLQVNHOMXEDYL
%LWLYROMHQPRHELWLND]QD$QH]QDWLGDOLVLYROMHQPXHQMH
%XGLVLJXUDQXVHEHDOLHVWRJXELVLJXUQRGRNLGH]DQHVLJXUQLP
7YRMDVLJXUQRVWSRLYDQDWHPHOMLWRPSR]QDYDQMXGUXJRJDLQDWYRMHP
YODVWLWRPGRLYOMDYDQMXOMXEDYLLLQWHJULWHWD
RYMHNYROLRQRRNRHJDVHWUXGLLWUXGLVHRNRRQRJDWRYROL
p$VORERGQDOMXEDY"/MXEDYQLMHQLNDGVORERGQDRQDMHURSVWYRSR
GHILQLFLML
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$NRMHYUOLQDYROMHWLVYRJDEOLQMHJDNDROMXGVNRELHPRUDELWLYUOLQDDQH
SRURNYROMHWLVHEHMHUMDVDPWDNRHUOMXGVNRELH/MXEDY]DPRMXYODVWLWX
OLQRVWQHUD]GYRMQRMHSRYH]DQDVOMXEDYL]DELORNRMXOLQRVW
$NRSUHWSRVWDYLRYMHNDNDRRYMHNDDQMHJRYRGQRVSUHPDVYLMHWXNDR
OMXGVNLRGQRVRQGDPRHOMXEDY]DPLMHQLWLVDPR]DOMXEDYSRYMHUHQMHVDPR
]DSRYMHUHQMH$NRWLYROLDQHL]D]LYDVXSURWQXOMXEDYRQGDNUR]LYRWQR
RLWRYDQMHNDRRYMHNNRMLYROLQHSRVWDQHYROMHQLRYMHNRQGDMHWYRMD
OMXEDYQHPRQDRQDMHQHVUHD
$NRYROLVHEHWLYROLVYDNRJGUXJRJNDRVDPRJDVHEHLPYROLGUXJH
RVREHPDQMHQHJRVHEHWLQHHXVSMHWLYROMHWLVHEH
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%H]SRWRYDQMDQHPDLVWLQVNHOMXEDYL
%LWLYROMHQPRHELWLND]QD$QH]QDWLGDOLVLYROMHQPXHQMH
%XGLVLJXUDQXVHEHDOLHVWRJXELVLJXUQRGRNLGH]DQHVLJXUQLP
7YRMDVLJXUQRVWSRLYDQDWHPHOMLWRPSR]QDYDQMXGUXJRJDLQDWYRMHP
YODVWLWRPGRLYOMDYDQMXOMXEDYLLLQWHJULWHWD
RYMHNYROLRQRRNRHJDVHWUXGLLWUXGLVHRNRRQRJDWRYROL
1HHQMHEUDNVKYDDMXR]ELOMQLMHRGRHQMHQLK6YD]DMHGQLNDYHVHOMDLQH
EUDNYULPDSRMHGLQDQDODEDYLMLP
7NRVHERMLVDPRHQHELVHWUHEDRHQLWL
8QDMYHHPEURMXVOXDMHYDLQLVHGDMHEUDNSXQRORYQHGRVDGHNRMDVH
R]QDXMHLPHQRPSRURGLQDVUHD
8QDHPPRQRJDPQRPGUXWYXYMHQDQMH]QDLSUHSRORYLWLVYRMDSUDYDL
XGYRVWUXLWLVYRMHREYH]H
9HLQDSUREOHPDXEUDNX]DSRLQMHWLPHGDHQDSUHYLHJRYRULDPX
SUHPDORVOXD
9HVHOLEUDQLSDUMHQDMEROMHWRVHXOMXEDYLPRHSRVWLL
9MHQDQMHMHMHGLQDGRLYRWQDND]QDJGMHVHQDWHPHOMXORHJYODGDQMDPRH
GRELWLSRPLORYDQMH
=DGREDUEUDNSRVWRMLMHGQRVWDYQRPMHULORRYMHNMHRQGDVUHWQRRHQMHQDNR
UDGLMHGROD]LNXLQHJRRGOD]L,GHMDRYH]LNRMDVHPRHODNRUD]ULMHLWLDNR
QLMHXVSMHQDLVWRMHWDNRSRJUHQDNDRLLGHMDGDVHQLXNRMHPVOXDMXWD
YH]DQHVPLMHUD]ULMHLWL
1HHQMHEUDNVKYDDMXR]ELOMQLMHRGRHQMHQLK6YD]DMHGQLNDYHVHOMDLQH
EUDNYULPDSRMHGLQDQDODEDYLMLP
7NRVHERMLVDPRHQHELVHWUHEDRHQLWL
8QDMYHHPEURMXVOXDMHYDLQLVHGDMHEUDNSXQRORYQHGRVDGHNRMDVH
R]QDXMHLPHQRPSRURGLQDVUHD
8QDHPPRQRJDPQRPGUXWYXYMHQDQMH]QDLSUHSRORYLWLVYRMDSUDYDL
XGYRVWUXLWLVYRMHREYH]H
9HLQDSUREOHPDXEUDNX]DSRLQMHWLPHGDHQDSUHYLHJRYRULDPX
SUHPDORVOXD
9HVHOLEUDQLSDUMHQDMEROMHWRVHXOMXEDYLPRHSRVWLL
9MHQDQMHMHMHGLQDGRLYRWQDND]QDJGMHVHQDWHPHOMXORHJYODGDQMDPRH
GRELWLSRPLORYDQMH
=DGREDUEUDNSRVWRMLMHGQRVWDYQRPMHULORRYMHNMHRQGDVUHWQRRHQMHQDNR
UDGLMHGROD]LNXLQHJRRGOD]L,GHMDRYH]LNRMDVHPRHODNRUD]ULMHLWLDNR
QLMHXVSMHQDLVWRMHWDNRSRJUHQDNDRLLGHMDGDVHQLXNRMHPVOXDMXWD
YH]DQHVPLMHUD]ULMHLWL
p$VORERGQDOMXEDY"/MXEDYQLMHQLNDGVORERGQDRQDMHURSVWYRSR
GHILQLFLML
$NRLVWLQVNLYROLPQHNRJRYMHNDYROLPVYHOMXGHYROLPVYLMHWYROLPLYRW
$NRMHYUOLQDYROMHWLVYRJDEOLQMHJDNDROMXGVNRELHPRUDELWLYUOLQDDQH
SRURNYROMHWLVHEHMHUMDVDPWDNRHUOMXGVNRELH/MXEDY]DPRMXYODVWLWX
OLQRVWQHUD]GYRMQRMHSRYH]DQDVOMXEDYL]DELORNRMXOLQRVW
$NRSUHWSRVWDYLRYMHNDNDRRYMHNDDQMHJRYRGQRVSUHPDVYLMHWXNDR
OMXGVNLRGQRVRQGDPRHOMXEDY]DPLMHQLWLVDPR]DOMXEDYSRYMHUHQMHVDPR
]DSRYMHUHQMH$NRWLYROLDQHL]D]LYDVXSURWQXOMXEDYRQGDNUR]LYRWQR
RLWRYDQMHNDRRYMHNNRMLYROLQHSRVWDQHYROMHQLRYMHNRQGDMHWYRMD
OMXEDYQHPRQDRQDMHQHVUHD
$NRYROLVHEHWLYROLVYDNRJGUXJRJNDRVDPRJDVHEHLPYROLGUXJH
RVREHPDQMHQHJRVHEHWLQHHXVSMHWLYROMHWLVHEH
%H]OMXEDYLWLMHORMHWDPQLFDXNRMRMGXDLVSDWDVYRMHSULVXVWYR
%H]SRWRYDQMDQHPDLVWLQVNHOMXEDYL
%LWLYROMHQPRHELWLND]QD$QH]QDWLGDOLVLYROMHQPXHQMH
%XGLVLJXUDQXVHEHDOLHVWRJXELVLJXUQRGRNLGH]DQHVLJXUQLP
7YRMDVLJXUQRVWSRLYDQDWHPHOMLWRPSR]QDYDQMXGUXJRJDLQDWYRMHP
YODVWLWRPGRLYOMDYDQMXOMXEDYLLLQWHJULWHWD
RYMHNYROLRQRRNRHJDVHWUXGLLWUXGLVHRNRRQRJDWRYROL
p$VORERGQDOMXEDY"/MXEDYQLMHQLNDGVORERGQDRQDMHURSVWYRSR
GHILQLFLML
$NRLVWLQVNLYROLPQHNRJRYMHNDYROLPVYHOMXGHYROLPVYLMHWYROLPLYRW
$NRMHYUOLQDYROMHWLVYRJDEOLQMHJDNDROMXGVNRELHPRUDELWLYUOLQDDQH
SRURNYROMHWLVHEHMHUMDVDPWDNRHUOMXGVNRELH/MXEDY]DPRMXYODVWLWX
OLQRVWQHUD]GYRMQRMHSRYH]DQDVOMXEDYL]DELORNRMXOLQRVW
$NRSUHWSRVWDYLRYMHNDNDRRYMHNDDQMHJRYRGQRVSUHPDVYLMHWXNDR
OMXGVNLRGQRVRQGDPRHOMXEDY]DPLMHQLWLVDPR]DOMXEDYSRYMHUHQMHVDPR
]DSRYMHUHQMH$NRWLYROLDQHL]D]LYDVXSURWQXOMXEDYRQGDNUR]LYRWQR
RLWRYDQMHNDRRYMHNNRMLYROLQHSRVWDQHYROMHQLRYMHNRQGDMHWYRMD
OMXEDYQHPRQDRQDMHQHVUHD
$NRYROLVHEHWLYROLVYDNRJGUXJRJNDRVDPRJDVHEHLPYROLGUXJH
RVREHPDQMHQHJRVHEHWLQHHXVSMHWLYROMHWLVHEH
%H]OMXEDYLWLMHORMHWDPQLFDXNRMRMGXDLVSDWDVYRMHSULVXVWYR
%H]SRWRYDQMDQHPDLVWLQVNHOMXEDYL
%LWLYROMHQPRHELWLND]QD$QH]QDWLGDOLVLYROMHQPXHQMH
%XGLVLJXUDQXVHEHDOLHVWRJXELVLJXUQRGRNLGH]DQHVLJXUQLP
7YRMDVLJXUQRVWSRLYDQDWHPHOMLWRPSR]QDYDQMXGUXJRJDLQDWYRMHP
YODVWLWRPGRLYOMDYDQMXOMXEDYLLLQWHJULWHWD
RYMHNYROLRQRRNRHJDVHWUXGLLWUXGLVHRNRRQRJDWRYROL
1HHQMHEUDNVKYDDMXR]ELOMQLMHRGRHQMHQLK6YD]DMHGQLNDYHVHOMDLQH
EUDNYULPDSRMHGLQDQDODEDYLMLP
7NRVHERMLVDPRHQHELVHWUHEDRHQLWL
8QDMYHHPEURMXVOXDMHYDLQLVHGDMHEUDNSXQRORYQHGRVDGHNRMDVH
R]QDXMHLPHQRPSRURGLQDVUHD
8QDHPPRQRJDPQRPGUXWYXYMHQDQMH]QDLSUHSRORYLWLVYRMDSUDYDL
XGYRVWUXLWLVYRMHREYH]H
9HLQDSUREOHPDXEUDNX]DSRLQMHWLPHGDHQDSUHYLHJRYRULDPX
SUHPDORVOXD
9HVHOLEUDQLSDUMHQDMEROMHWRVHXOMXEDYLPRHSRVWLL
9MHQDQMHMHMHGLQDGRLYRWQDND]QDJGMHVHQDWHPHOMXORHJYODGDQMDPRH
GRELWLSRPLORYDQMH
=DGREDUEUDNSRVWRMLMHGQRVWDYQRPMHULORRYMHNMHRQGDVUHWQRRHQMHQDNR
UDGLMHGROD]LNXLQHJRRGOD]L,GHMDRYH]LNRMDVHPRHODNRUD]ULMHLWLDNR
QLMHXVSMHQDLVWRMHWDNRSRJUHQDNDRLLGHMDGDVHQLXNRMHPVOXDMXWD
YH]DQHVPLMHUD]ULMHLWL
'DELVPRQHWRPRJOLLVSUDYQRSURFLMHQLWLPRUDPRVHRGWRJDPDOR
GLVWDQFLUDWLQDNRQWRVPRWRYROMHOL7RYULMHGL]D]HPOMH]DLYDELDL]D
QDVVDPH
'DUOMXEDYLQHPRHVHGDWL2QHNDGDEXGHSULKYDHQ
,XQDMPDQMRMMHNROLELGRYROMQRSURVWRUD]DVUHWQR]DOMXEOMHQLSDU
,PDRQLKNRMLVXVWYRUHQLGDLYHLRQLKNRMLVXVWYRUHQLGDYROH
,PDWHOL]DREDYLWLSXQRYDQLMLKVWYDULQHJRWRMHOMXEDY"
,URQLMDMHQHVUHWQDOMXEDYSUHPDLYRWXSRNXDMJODYHGDVHREUDQLRGVUFD
,VWLQLWDVHXQLYHU]DOQRVWQHVDVWRMLXWRPHGDVHSXQRWRJD]QDYHGDVHSXQR
WRJDYROL
-DGQDMHOMXEDYNRMXPDWDQHSUDWL
-DRPHQLNRMLWHQHPRJX]DERUDYLWL
-HUYLGLVYHWHYLHYROLPVYDNRJGDQDVYDNRJMXWUDGDQDVYLHQHJR
MXHUDPQRJRPDQMHQHJRVXWUD
.DGELELORGRYROMQRVDPRYROMHWLVWYDULELELOHVXYLHMHGQRVWDYQH
.DGELLPDRGDUSURULFDQMDL]QDRVYHWDMQHLVYH]QDQMHNDGELKLPDRSXQLQX
YMHUHWDNRGDELKEUGDSUHPMHWDRDOMXEDYLQHELLPDRELRELKQLWD6DGD
RVWDMHYMHUDXIDQMHLOMXEDYWRWURMHDOLMHQDMYHDPHXQMLPDOMXEDY
.DGQHPDWRYROLYROLRQRWRLPD
.DGVHYROLSULURGDSUHVWDMHELWLWDMQRP
.DGDQHELVPROMXELOLQHELVPRXPMHOLQLPLVOLWLQLJRYRULWL2GRLVWDEROHVW
OMXEDYLLWUDHQMHVPLVODWRMHQHRVSRUQREROHVWRGGXH
.DGDVHUDDVPUWOMXEDYL"7DGDNDGDVHSDUWQHULSUHVWDMXWUXGLWLGDEXGX
SULYODQLLGDSREXXMXOMXEDYSDVWRJDSRVWDMXGRVDGQLL]ERJWRJDQMLKRYD
OMHSRWDQHVWDMH%UDNVHSRLQMHSUHWYDUDWLXSULMDWHOMVNRYODVQLWYRX
NRUSRUDFLMXXNRMRMVHGYDHJRL]PDVWDSDMXXMHGDQHJRL]DPRELWHOML9LH
OMXEDYLLOLOMXEDYQLNDRGQRVQROMXEDYQLFDXPMHVWRMHGQHRVREHQHUMHDYD
SUREOHPVSRVREQRVWLYROMHQMD
.DNRGRELWLQHWR]DQLWD"
.DNR"/MXEDYELWUHEDODELWLQHWRQHVHELQR"
.DUDNWHULVWLNDOMXEDYLVXDNWLYQRVWDQHVWUDVWEULJDRGJRYRUQRVWUHVSHNWL
]QDQMH
.DXGDVHOMXEDYLYMHUQRVWYHRPDULMHWNRVXVUHXDDNRVHLVUHWQXQH
PRJXVHODNRSUHSR]QDWL
.RMHVXWRVLOHWRGUHQDRNXSXWHPDOH]YLMH]GHQDQHEXLWHYHOLNHOMXGHQD
=HPOML"
'DELVPRQHWRPRJOLLVSUDYQRSURFLMHQLWLPRUDPRVHRGWRJDPDOR
GLVWDQFLUDWLQDNRQWRVPRWRYROMHOL7RYULMHGL]D]HPOMH]DLYDELDL]D
QDVVDPH
'DUOMXEDYLQHPRHVHGDWL2QHNDGDEXGHSULKYDHQ
,XQDMPDQMRMMHNROLELGRYROMQRSURVWRUD]DVUHWQR]DOMXEOMHQLSDU
,PDRQLKNRMLVXVWYRUHQLGDLYHLRQLKNRMLVXVWYRUHQLGDYROH
,PDWHOL]DREDYLWLSXQRYDQLMLKVWYDULQHJRWRMHOMXEDY"
,URQLMDMHQHVUHWQDOMXEDYSUHPDLYRWXSRNXDMJODYHGDVHREUDQLRGVUFD
,VWLQLWDVHXQLYHU]DOQRVWQHVDVWRMLXWRPHGDVHSXQRWRJD]QDYHGDVHSXQR
WRJDYROL
-DGQDMHOMXEDYNRMXPDWDQHSUDWL
-DRPHQLNRMLWHQHPRJX]DERUDYLWL
-HUYLGLVYHWHYLHYROLPVYDNRJGDQDVYDNRJMXWUDGDQDVYLHQHJR
MXHUDPQRJRPDQMHQHJRVXWUD
.DGELELORGRYROMQRVDPRYROMHWLVWYDULELELOHVXYLHMHGQRVWDYQH
.DGELLPDRGDUSURULFDQMDL]QDRVYHWDMQHLVYH]QDQMHNDGELKLPDRSXQLQX
YMHUHWDNRGDELKEUGDSUHPMHWDRDOMXEDYLQHELLPDRELRELKQLWD6DGD
RVWDMHYMHUDXIDQMHLOMXEDYWRWURMHDOLMHQDMYHDPHXQMLPDOMXEDY
.DGQHPDWRYROLYROLRQRWRLPD
.DGVHYROLSULURGDSUHVWDMHELWLWDMQRP
.DGDQHELVPROMXELOLQHELVPRXPMHOLQLPLVOLWLQLJRYRULWL2GRLVWDEROHVW
OMXEDYLLWUDHQMHVPLVODWRMHQHRVSRUQREROHVWRGGXH
.DGDVHUDDVPUWOMXEDYL"7DGDNDGDVHSDUWQHULSUHVWDMXWUXGLWLGDEXGX
SULYODQLLGDSREXXMXOMXEDYSDVWRJDSRVWDMXGRVDGQLL]ERJWRJDQMLKRYD
OMHSRWDQHVWDMH%UDNVHSRLQMHSUHWYDUDWLXSULMDWHOMVNRYODVQLWYRX
NRUSRUDFLMXXNRMRMVHGYDHJRL]PDVWDSDMXXMHGDQHJRL]DPRELWHOML9LH
OMXEDYLLOLOMXEDYQLNDRGQRVQROMXEDYQLFDXPMHVWRMHGQHRVREHQHUMHDYD
SUREOHPVSRVREQRVWLYROMHQMD
.DNRGRELWLQHWR]DQLWD"
.DNR"/MXEDYELWUHEDODELWLQHWRQHVHELQR"
.DUDNWHULVWLNDOMXEDYLVXDNWLYQRVWDQHVWUDVWEULJDRGJRYRUQRVWUHVSHNWL
]QDQMH
.DXGDVHOMXEDYLYMHUQRVWYHRPDULMHWNRVXVUHXDDNRVHLVUHWQXQH
PRJXVHODNRSUHSR]QDWL
.RMHVXWRVLOHWRGUHQDRNXSXWHPDOH]YLMH]GHQDQHEXLWHYHOLNHOMXGHQD
=HPOML"
'DELVPRQHWRPRJOLLVSUDYQRSURFLMHQLWLPRUDPRVHRGWRJDPDOR
GLVWDQFLUDWLQDNRQWRVPRWRYROMHOL7RYULMHGL]D]HPOMH]DLYDELDL]D
QDVVDPH
'DUOMXEDYLQHPRHVHGDWL2QHNDGDEXGHSULKYDHQ
,XQDMPDQMRMMHNROLELGRYROMQRSURVWRUD]DVUHWQR]DOMXEOMHQLSDU
,PDRQLKNRMLVXVWYRUHQLGDLYHLRQLKNRMLVXVWYRUHQLGDYROH
,PDWHOL]DREDYLWLSXQRYDQLMLKVWYDULQHJRWRMHOMXEDY"
,URQLMDMHQHVUHWQDOMXEDYSUHPDLYRWXSRNXDMJODYHGDVHREUDQLRGVUFD
,VWLQLWDVHXQLYHU]DOQRVWQHVDVWRMLXWRPHGDVHSXQRWRJD]QDYHGDVHSXQR
WRJDYROL
-DGQDMHOMXEDYNRMXPDWDQHSUDWL
-DRPHQLNRMLWHQHPRJX]DERUDYLWL
-HUYLGLVYHWHYLHYROLPVYDNRJGDQDVYDNRJMXWUDGDQDVYLHQHJR
MXHUDPQRJRPDQMHQHJRVXWUD
.DGELELORGRYROMQRVDPRYROMHWLVWYDULELELOHVXYLHMHGQRVWDYQH
.DGELLPDRGDUSURULFDQMDL]QDRVYHWDMQHLVYH]QDQMHNDGELKLPDRSXQLQX
YMHUHWDNRGDELKEUGDSUHPMHWDRDOMXEDYLQHELLPDRELRELKQLWD6DGD
RVWDMHYMHUDXIDQMHLOMXEDYWRWURMHDOLMHQDMYHDPHXQMLPDOMXEDY
.DGQHPDWRYROLYROLRQRWRLPD
.DGVHYROLSULURGDSUHVWDMHELWLWDMQRP
.DGDQHELVPROMXELOLQHELVPRXPMHOLQLPLVOLWLQLJRYRULWL2GRLVWDEROHVW
OMXEDYLLWUDHQMHVPLVODWRMHQHRVSRUQREROHVWRGGXH
.DGDVHUDDVPUWOMXEDYL"7DGDNDGDVHSDUWQHULSUHVWDMXWUXGLWLGDEXGX
SULYODQLLGDSREXXMXOMXEDYSDVWRJDSRVWDMXGRVDGQLL]ERJWRJDQMLKRYD
OMHSRWDQHVWDMH%UDNVHSRLQMHSUHWYDUDWLXSULMDWHOMVNRYODVQLWYRX
NRUSRUDFLMXXNRMRMVHGYDHJRL]PDVWDSDMXXMHGDQHJRL]DPRELWHOML9LH
OMXEDYLLOLOMXEDYQLNDRGQRVQROMXEDYQLFDXPMHVWRMHGQHRVREHQHUMHDYD
SUREOHPVSRVREQRVWLYROMHQMD
.DNRGRELWLQHWR]DQLWD"
.DNR"/MXEDYELWUHEDODELWLQHWRQHVHELQR"
.DUDNWHULVWLNDOMXEDYLVXDNWLYQRVWDQHVWUDVWEULJDRGJRYRUQRVWUHVSHNWL
]QDQMH
.DXGDVHOMXEDYLYMHUQRVWYHRPDULMHWNRVXVUHXDDNRVHLVUHWQXQH
PRJXVHODNRSUHSR]QDWL
.RMHVXWRVLOHWRGUHQDRNXSXWHPDOH]YLMH]GHQDQHEXLWHYHOLNHOMXGHQD
=HPOML"
'DELVPRQHWRPRJOLLVSUDYQRSURFLMHQLWLPRUDPRVHRGWRJDPDOR
GLVWDQFLUDWLQDNRQWRVPRWRYROMHOL7RYULMHGL]D]HPOMH]DLYDELDL]D
QDVVDPH
'DUOMXEDYLQHPRHVHGDWL2QHNDGDEXGHSULKYDHQ
,XQDMPDQMRMMHNROLELGRYROMQRSURVWRUD]DVUHWQR]DOMXEOMHQLSDU
,PDRQLKNRMLVXVWYRUHQLGDLYHLRQLKNRMLVXVWYRUHQLGDYROH
,PDWHOL]DREDYLWLSXQRYDQLMLKVWYDULQHJRWRMHOMXEDY"
,URQLMDMHQHVUHWQDOMXEDYSUHPDLYRWXSRNXDMJODYHGDVHREUDQLRGVUFD
,VWLQLWDVHXQLYHU]DOQRVWQHVDVWRMLXWRPHGDVHSXQRWRJD]QDYHGDVHSXQR
WRJDYROL
-DGQDMHOMXEDYNRMXPDWDQHSUDWL
-DRPHQLNRMLWHQHPRJX]DERUDYLWL
-HUYLGLVYHWHYLHYROLPVYDNRJGDQDVYDNRJMXWUDGDQDVYLHQHJR
MXHUDPQRJRPDQMHQHJRVXWUD
.DGELELORGRYROMQRVDPRYROMHWLVWYDULELELOHVXYLHMHGQRVWDYQH
.DGELLPDRGDUSURULFDQMDL]QDRVYHWDMQHLVYH]QDQMHNDGELKLPDRSXQLQX
YMHUHWDNRGDELKEUGDSUHPMHWDRDOMXEDYLQHELLPDRELRELKQLWD6DGD
RVWDMHYMHUDXIDQMHLOMXEDYWRWURMHDOLMHQDMYHDPHXQMLPDOMXEDY
.DGQHPDWRYROLYROLRQRWRLPD
.DGVHYROLSULURGDSUHVWDMHELWLWDMQRP
.DGDQHELVPROMXELOLQHELVPRXPMHOLQLPLVOLWLQLJRYRULWL2GRLVWDEROHVW
OMXEDYLLWUDHQMHVPLVODWRMHQHRVSRUQREROHVWRGGXH
.DGDVHUDDVPUWOMXEDYL"7DGDNDGDVHSDUWQHULSUHVWDMXWUXGLWLGDEXGX
SULYODQLLGDSREXXMXOMXEDYSDVWRJDSRVWDMXGRVDGQLL]ERJWRJDQMLKRYD
OMHSRWDQHVWDMH%UDNVHSRLQMHSUHWYDUDWLXSULMDWHOMVNRYODVQLWYRX
NRUSRUDFLMXXNRMRMVHGYDHJRL]PDVWDSDMXXMHGDQHJRL]DPRELWHOML9LH
OMXEDYLLOLOMXEDYQLNDRGQRVQROMXEDYQLFDXPMHVWRMHGQHRVREHQHUMHDYD
SUREOHPVSRVREQRVWLYROMHQMD
.DNRGRELWLQHWR]DQLWD"
.DNR"/MXEDYELWUHEDODELWLQHWRQHVHELQR"
.DUDNWHULVWLNDOMXEDYLVXDNWLYQRVWDQHVWUDVWEULJDRGJRYRUQRVWUHVSHNWL
]QDQMH
.DXGDVHOMXEDYLYMHUQRVWYHRPDULMHWNRVXVUHXDDNRVHLVUHWQXQH
PRJXVHODNRSUHSR]QDWL
.RMHVXWRVLOHWRGUHQDRNXSXWHPDOH]YLMH]GHQDQHEXLWHYHOLNHOMXGHQD
=HPOML"
ROLNRLPDQDDOXNROMNLWROLNRMHXOMXEDYLEROL
.
/MXEDYLSMHVQLWYRVX]DSUDYRMHGQRWHLVWRHOMD]DL]UDDYDQMHP
/MXEDYLSULMDWHOMVWYRVHLVNOMXXMX/MXEDYLPDVX]DLPRHVX]HUD]XPMHWL
/MXEDYMHEROHVWEH]XPOMHNRMHMHVWYRULORXPMHWQRVWOMXEDYMHKWMHODELWL
OLMHSDWHGDWXOMHSRWXSUHQHVHQDVYHRNRVHEH6QMRPVHURGLRSOHVJOD]EDL
SRH]LMD/MXEDYQDYRGLQDNRQWHPSODFLMXEDFDXHNVWD]XLVLOLQDL]UD]2YD
VOLMHSDVLODRGYRGLRGLYRWDVYDNRGQHYQRVWLRGEDFXMHRGVWYDUQRVWLLVYHWR
MRMQHL]JOHGDSULNODGQR
/MXEDYMHGUDPDSRYLMHVWLQDRVREQRPSODQX
/MXEDYMHLQWHUSHUVRQDOQLRGQRVQDMWHPHOMLWLMDVWUDVWWRMHVLODNRMDSRYH]XMH
OMXGVNXYUVWX1HXVSMHKGDVHRQRSRVWLJQHGRYRGLGROXGLODGRXQLWHQMD
VDPDVHEHLOLGUXJLK%H]OMXEDYLOMXGVNLURGQHELPRJDRRSVWDWLQLMHGDQ
GDQ
/MXEDYMHL]UD]QHLMHPRLGDYROLDYROMHWLQHNRJDDNWXDOL]DFLMDMHL
NRQFHQWUDFLMDPRLXRGQRVXQDMHGQXRVREX1LMHLVWLQDNDRWRELWRKWMHOD
LGHMDURPDQWLQHOMXEDYLGDSRVWRMLVDPRMHGQDRVREDXVYLMHWXNRMXQHWNR
PRHYROMHWLLGDMHYHOLNDVUHDQHLMHJLYRWDGDQDHWXRVREX
/MXEDYMHMHGLQDEDMNDNRMDQH]DSRLQMH%LORMHGQRPDOLWLPH]DYUDYD
/MXEDYMHMHGLQDVWYDUNRMDQHQHVWDMHXVOLMHGUDVLSDYDQMD
/MXEDYMHNDRYDWUDQHNRJDJULMHQHNRJDSDOL
/MXEDYMHQDMERJDWLMDNDGMHVYHGDOD
/MXEDYMHQDMEROMLXLWHOM
/MXEDYMHQLMHPDLVDPRSRH]LMDPRHJRYRULWLXQMHQRLPH
/MXEDYMHRVMHDQMHOLHQRPUQMHLJDHQMD6YDNROMXGVNRELHSRVMHGXMH
VSRVREQRVWGDYROLDOLMHQMH]LQRRVWYDUHQMHMHGQRRGQDMYHLKGRVWLJQXD
/MXEDYMHSDWQMDLYRWEH]OMXEDYLMHVPUW
/MXEDYMHSRH]LMDUD]XPD
/MXEDYMHSRNXDMSULURGHGDXNORQLUD]XP/MXEDYMHSXQRDRYMHND
/MXEDYMHVDWNDQDLVNOMXLYRRGVORERGHQDPHWDQMHWXQHSRPDH
/MXEDYMHXYLMHNSRHWDN]QDQMDNDRWRMHYDWUDSRHWDNVYMHWOD
/MXEDYMHX]YLHQDGREURWD
/MXEDYMHHOMD]DGDYDQMHPDQH]DGRELYDQMHP/MXEDYPRUDLPDWLVQDJHGD
XVXVHELVDPRMGRHGRVLJXUQRVWL
/MXEDYPRHSUHWYRULWLWMHOHVQXHOMXXGXKRYQXDWLMHORXGXX
/MXEDYQDSUYLSRJOHGMHMHGQDNRSRX]GDQDNDRGLMDJQR]DQDSUYLGRGLU
UXNRP
.ROLNRLPDQDDOXNROMNLWROLNRMHXOMXEDYLEROL
/MXEDYLSMHVQLWYRVX]DSUDYRMHGQRWHLVWRHOMD]DL]UDDYDQMHP
/MXEDYLSULMDWHOMVWYRVHLVNOMXXMX/MXEDYLPDVX]DLPRHVX]HUD]XPMHWL
/MXEDYMHEROHVWEH]XPOMHNRMHMHVWYRULORXPMHWQRVWOMXEDYMHKWMHODELWL
OLMHSDWHGDWXOMHSRWXSUHQHVHQDVYHRNRVHEH6QMRPVHURGLRSOHVJOD]EDL
SRH]LMD/MXEDYQDYRGLQDNRQWHPSODFLMXEDFDXHNVWD]XLVLOLQDL]UD]2YD
VOLMHSDVLODRGYRGLRGLYRWDVYDNRGQHYQRVWLRGEDFXMHRGVWYDUQRVWLLVYHWR
MRMQHL]JOHGDSULNODGQR
/MXEDYMHGUDPDSRYLMHVWLQDRVREQRPSODQX
/MXEDYMHLQWHUSHUVRQDOQLRGQRVQDMWHPHOMLWLMDVWUDVWWRMHVLODNRMDSRYH]XMH
OMXGVNXYUVWX1HXVSMHKGDVHRQRSRVWLJQHGRYRGLGROXGLODGRXQLWHQMD
VDPDVHEHLOLGUXJLK%H]OMXEDYLOMXGVNLURGQHELPRJDRRSVWDWLQLMHGDQ
GDQ
/MXEDYMHL]UD]QHLMHPRLGDYROLDYROMHWLQHNRJDDNWXDOL]DFLMDMHL
NRQFHQWUDFLMDPRLXRGQRVXQDMHGQXRVREX1LMHLVWLQDNDRWRELWRKWMHOD
LGHMDURPDQWLQHOMXEDYLGDSRVWRMLVDPRMHGQDRVREDXVYLMHWXNRMXQHWNR
PRHYROMHWLLGDMHYHOLNDVUHDQHLMHJLYRWDGDQDHWXRVREX
/MXEDYMHMHGLQDEDMNDNRMDQH]DSRLQMH%LORMHGQRPDOLWLPH]DYUDYD
/MXEDYMHMHGLQDVWYDUNRMDQHQHVWDMHXVOLMHGUDVLSDYDQMD
/MXEDYMHNDRYDWUDQHNRJDJULMHQHNRJDSDOL
/MXEDYMHQDMERJDWLMDNDGMHVYHGDOD
/MXEDYMHQDMEROMLXLWHOM
/MXEDYMHQLMHPDLVDPRSRH]LMDPRHJRYRULWLXQMHQRLPH
/MXEDYMHRVMHDQMHOLHQRPUQMHLJDHQMD6YDNROMXGVNRELHSRVMHGXMH
VSRVREQRVWGDYROLDOLMHQMH]LQRRVWYDUHQMHMHGQRRGQDMYHLKGRVWLJQXD
/MXEDYMHSDWQMDLYRWEH]OMXEDYLMHVPUW
/MXEDYMHSRH]LMDUD]XPD
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1DXLOMXGHGDYROHRQRWRMHQDMX]YLHQLMH
1HVPLMHPROMXEDYNRMXVPUWYLPDSRODHPRXJURERGX]HWLLYLPD
1HXGDULYDWLKRXELWLGRELYHQ
1HNDOMXEDYWYRMDSUHSODYLVYDLYDELD
1HNDVHSRNUHQXSODQLQHLSRWUHVXEULMH]LDOLVHOMXEDYPRMDQHHRGPDLRG
WHEH
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/
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]DYLVLRGSR]LWLYQLKNDUDNWHUQLKRVRELQD$NWLYQLHOHPHQWLOMXEDYLVXEULJD
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/MXGLLPDMXLOLQHPDMXGRGLUDXOMXEDYLWRMHSRVYRMSULOLFLYLHVWYDUPLULVD
DYRELJD]QDRNDNYLKPDJQHWVNLKVYRMVWDYDQHJRLQGLYLGXDOQHYROMHLOL
XNXVD
0DMLQDOMXEDYQHVSUHDYDGLMHWHGDVHUD]YLMHLQHSRNXDYDLVNRULVWLWL
QMHJRYXEHVSRPRQRVWL8QMH]LQLYRWPRUDELWLXWNDQDHOMDGDGLMHWH
SRVWDQHQHRYLVQRLGDVHQDNUDMXRGYRMLRGQMH
0DMLQDVHOMXEDYVPDWUD]DQDMYLXYUVWOMXEDYLL]DQDMVYHWLMXRGVYLK
HPRFLRQDOQLKYH]DXNROLNRMHULMHROMXEDYL]DGLMHWHNRMHVD]ULMHYDDQHR
PDOHQRPELXNRMHMHSRWSXQRRYLVQRRQMRM
0LVOLPGDFLOMRGJRMDWUHEDELWLOMXEDYQDNORQRVW
0QRJRPRHGXQRVWEHVNUDMQRYLHOMXEDY
0QRJRYRGHQHPRJXXJDVLWLOMXEDYQLWLMHULMHNHSRWRSLWL
0RHOLVH]ODWRP]DGRELWLLOMXEDY"
0UQMXLQH]DGRYROMVWYRXVUFLPDEOLQMLKQHPRHPRLVWMHUDWLQLNDNYRP
ORJLNRP
1DSRHWNXVXVYHPLVOLSRVYHHQHOMXEDYL$NDVQLMHVYDOMXEDYPLVOLPD
1DGDOMHYROMHWLQHNRJDMHDNWXDOL]DFLMDLNRQFHQWUDFLMDOMXEDYQHPRL
1DMQLLPQLWLPDQDMYUHVPRSRYH]DQL
1DMUMHLWLMLJRYRUOMXEDYLMHXWQMD
1DMYHHWROMXGLPRJXGDWLMHGQLGUXJLPDMHSRYRG]DOMXEDYLSRWRYDQMH
1DXLOMXGHGDYROHRQRWRMHQDMX]YLHQLMH
1HVPLMHPROMXEDYNRMXVPUWYLPDSRODHPRXJURERGX]HWLLYLPD
1HXGDULYDWLKRXELWLGRELYHQ
1HNDOMXEDYWYRMDSUHSODYLVYDLYDELD
1HNDVHSRNUHQXSODQLQHLSRWUHVXEULMH]LDOLVHOMXEDYPRMDQHHRGPDLRG
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]DYLVLRGSR]LWLYQLKNDUDNWHUQLKRVRELQD$NWLYQLHOHPHQWLOMXEDYLVXEULJD
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XNXVD
0DMLQDOMXEDYQHVSUHDYDGLMHWHGDVHUD]YLMHLQHSRNXDYDLVNRULVWLWL
QMHJRYXEHVSRPRQRVWL8QMH]LQLYRWPRUDELWLXWNDQDHOMDGDGLMHWH
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0DMLQDVHOMXEDYVPDWUD]DQDMYLXYUVWOMXEDYLL]DQDMVYHWLMXRGVYLK
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0LVOLPGDFLOMRGJRMDWUHEDELWLOMXEDYQDNORQRVW
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0UQMXLQH]DGRYROMVWYRXVUFLPDEOLQMLKQHPRHPRLVWMHUDWLQLNDNYRP
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1DGDOMHYROMHWLQHNRJDMHDNWXDOL]DFLMDLNRQFHQWUDFLMDOMXEDYQHPRL
1DMQLLPQLWLPDQDMYUHVPRSRYH]DQL
1DMUMHLWLMLJRYRUOMXEDYLMHXWQMD
1DMYHHWROMXGLPRJXGDWLMHGQLGUXJLPDMHSRYRG]DOMXEDYLSRWRYDQMH
1DXLOMXGHGDYROHRQRWRMHQDMX]YLHQLMH
1HVPLMHPROMXEDYNRMXVPUWYLPDSRODHPRXJURERGX]HWLLYLPD
1HXGDULYDWLKRXELWLGRELYHQ
1HNDOMXEDYWYRMDSUHSODYLVYDLYDELD
1HNDVHSRNUHQXSODQLQHLSRWUHVXEULMH]LDOLVHOMXEDYPRMDQHHRGPDLRG
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1HPDOMXEDYLNRMDQHL]D]LYDQDHLOLWXHSDWQMH
1LSRUHGVYLKPUQMDSRUHGGUXWYHQLKODQDFDLURELMDSRUHGQHL]PMHUQH
SDWQMHRYMHDQVWYDOMXEDYQLMHXPUOD
1LMHQHPRJXHLQHXJRGQRLVWRGREQRYROMHWLYLHRVRED
1LMH]ORWRVHPU]LQHNROLNRQHSULMDWHOMDYHWRVYRJEOLQMHJDGRYROMQRQH
YROLPR
1LVPRQDVYLMHWGROLVDPRGDELVPRJDXSR]QDOLYHGDJDYROLPR
1LWNRQLMHREYH]DQGDGUXJRJYROLYLHQHJRVDPDVHEH
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VXRVMHDQMHNRMLVXXQHSUHVWDQRMVXSURWQRVWLRYMHNVSR]QDMHGDMHLYRW
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2QLNRMLYROHVD]ULMHYDMXXMHGDQGDQ
3ODWRQVNDPLOMXEDYGMHOXMHNDRGDRYMHNYMHQRQLDQLDQLNDGQHSULWLVQH
RNLGD
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3RVWRML]HPOMDLYLKLPUWYLKDPRVWMHOMXEDYMHGLQRXQMRMPRHPR
SUHLYMHWLLMHGLQRRQDLYRWXGDMHVPLVDR
3RYMHUHQMHLWRYDQMHXGYDRVQRYQDVWXSDOMXEDYL
3RYXHQRVWRGYDQMVNRJVYLMHWDLPDEURMQHSRVOMHGLFH.DGMHQDXQXWDUQML
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2VLURPDHQLQLVHSUD]QLPYDNXXPRP7DNRRGYRMHQPRGDRVMHDGD
WLMHORXVWYDULQLMHRQQHJRVDPRSUHGPHWPHXSUHGPHWLPD7LMHORQLMH
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3URGXNWLYQLUDGOMXEDYLPLOMHQMHPRJXLVXMHGLQRDNRRVREDPRHELWLNDG
MHWRQXQRVPLUHQDLVDPDVDVRERP
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VXPQMHUDDVDVSRVREQRX]DOMXEDYDOLMHSRWUHEDQVLJXUDQLRVMHDMDQ
RGJRMGDELVHWDMSRWHQFLMDORVWYDULRLXYUVWLR
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1
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1LSRUHGVYLKPUQMDSRUHGGUXWYHQLKODQDFDLURELMDSRUHGQHL]PMHUQH
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1LMHQHPRJXHLQHXJRGQRLVWRGREQRYROMHWLYLHRVRED
1LMH]ORWRVHPU]LQHNROLNRQHSULMDWHOMDYHWRVYRJEOLQMHJDGRYROMQRQH
YROLPR
1LVPRQDVYLMHWGROLVDPRGDELVPRJDXSR]QDOLYHGDJDYROLPR
1LWNRQLMHREYH]DQGDGUXJRJYROLYLHQHJRVDPDVHEH
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VXRVMHDQMHNRMLVXXQHSUHVWDQRMVXSURWQRVWLRYMHNVSR]QDMHGDMHLYRW
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2QLNRMLYROHVD]ULMHYDMXXMHGDQGDQ
3ODWRQVNDPLOMXEDYGMHOXMHNDRGDRYMHNYMHQRQLDQLDQLNDGQHSULWLVQH
RNLGD
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3RVWRML]HPOMDLYLKLPUWYLKDPRVWMHOMXEDYMHGLQRXQMRMPRHPR
SUHLYMHWLLMHGLQRRQDLYRWXGDMHVPLVDR
3RYMHUHQMHLWRYDQMHXGYDRVQRYQDVWXSDOMXEDYL
3RYXHQRVWRGYDQMVNRJVYLMHWDLPDEURMQHSRVOMHGLFH.DGMHQDXQXWDUQML
LYRW]DWLHQRGRSDVQRVWLOMXEDYLLPUQMHQHL]RVWDYQRMHRVLURPDHQ
2VLURPDHQLQLVHSUD]QLPYDNXXPRP7DNRRGYRMHQPRGDRVMHDGD
WLMHORXVWYDULQLMHRQQHJRVDPRSUHGPHWPHXSUHGPHWLPD7LMHORQLMH
OMXVNDQMHJRYHELWLQHJRVDPRNRUDNRMXSURPDWUDRGYRMHQRSUDYLRQVDP
SUHWMHUDQRSRGUREQRLNULWLNL
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QHNROLNRFYMHWRYDYLH
3URGXNWLYQLUDGOMXEDYLPLOMHQMHPRJXLVXMHGLQRDNRRVREDPRHELWLNDG
MHWRQXQRVPLUHQDLVDPDVDVRERP
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6WRERPSRQHNDGQHPRJXLYMHWLDQHPRJXSRQHNDGLYMHWLQLEH]
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VXPQMHUDDVDVSRVREQRX]DOMXEDYDOLMHSRWUHEDQVLJXUDQLRVMHDMDQ
RGJRMGDELVHWDMSRWHQFLMDORVWYDULRLXYUVWLR
1HPDOMXEDYLEH]LVNUHQRVWL
1HPDOMXEDYLNRMDQHL]D]LYDQDHLOLWXHSDWQMH
1LSRUHGVYLKPUQMDSRUHGGUXWYHQLKODQDFDLURELMDSRUHGQHL]PMHUQH
SDWQMHRYMHDQVWYDOMXEDYQLMHXPUOD
1LMHQHPRJXHLQHXJRGQRLVWRGREQRYROMHWLYLHRVRED
1LMH]ORWRVHPU]LQHNROLNRQHSULMDWHOMDYHWRVYRJEOLQMHJDGRYROMQRQH
YROLPR
1LVPRQDVYLMHWGROLVDPRGDELVPRJDXSR]QDOLYHGDJDYROLPR
1LWNRQLMHREYH]DQGDGUXJRJYROLYLHQHJRVDPDVHEH
2E]LURPQDYHOLNXVORHQRVWLYRWDVQMHJRYLP]DKWMHYLPD]DOMXEDYL
VXRVMHDQMHNRMLVXXQHSUHVWDQRMVXSURWQRVWLRYMHNVSR]QDMHGDMHLYRW
QHWRODNLLGDMHPXGULMHDNRQDYHLQXOMXGLJOHGDQHJDWLYQR
2QLNRMLYROHVD]ULMHYDMXXMHGDQGDQ
3ODWRQVNDPLOMXEDYGMHOXMHNDRGDRYMHNYMHQRQLDQLDQLNDGQHSULWLVQH
RNLGD
3ORGQDMHOMXEDYMHGLQLL]D]RYNRMLPRHPRXSXWLWLVPUWL
3RVWRML]HPOMDLYLKLPUWYLKDPRVWMHOMXEDYMHGLQRXQMRMPRHPR
SUHLYMHWLLMHGLQRRQDLYRWXGDMHVPLVDR
3RYMHUHQMHLWRYDQMHXGYDRVQRYQDVWXSDOMXEDYL
3RYXHQRVWRGYDQMVNRJVYLMHWDLPDEURMQHSRVOMHGLFH.DGMHQDXQXWDUQML
LYRW]DWLHQRGRSDVQRVWLOMXEDYLLPUQMHQHL]RVWDYQRMHRVLURPDHQ
2VLURPDHQLQLVHSUD]QLPYDNXXPRP7DNRRGYRMHQPRGDRVMHDGD
WLMHORXVWYDULQLMHRQQHJRVDPRSUHGPHWPHXSUHGPHWLPD7LMHORQLMH
OMXVNDQMHJRYHELWLQHJRVDPRNRUDNRMXSURPDWUDRGYRMHQRSUDYLRQVDP
SUHWMHUDQRSRGUREQRLNULWLNL
3UDYHLWUDMQHOMXEDYLQHPRHELWLEH]WRYDQMD
3ULMDWHOMVWYRLOMXEDYVXGYLMHELOMNHQDMHGQRPNRULMHQX7HNOMXEDYLPD
QHNROLNRFYMHWRYDYLH
3URGXNWLYQLUDGOMXEDYLPLOMHQMHPRJXLVXMHGLQRDNRRVREDPRHELWLNDG
MHWRQXQRVPLUHQDLVDPDVDVRERP
5DGRVWLOMXEDYVXNULOD]DYHOLNHSRGXKYDWH
6WRERPSRQHNDGQHPRJXLYMHWLDQHPRJXSRQHNDGLYMHWLQLEH]
WHEH
6SRVREQRVW]DOMXEDYRYLVLR]UHORPUD]YRMXNDUDNWHUD6YDWNRVHEH]
VXPQMHUDDVDVSRVREQRX]DOMXEDYDOLMHSRWUHEDQVLJXUDQLRVMHDMDQ
RGJRMGDELVHWDMSRWHQFLMDORVWYDULRLXYUVWLR
1HPDOMXEDYLEH]LVNUHQRVWL
HPDOMXEDYLNRMDQHL]D]LYDQDHLOLWXHSDWQMH
1
1LSRUHGVYLKPUQMDSRUHGGUXWYHQLKODQDFDLURELMDSRUHGQHL]PMHUQH
SDWQMHRYMHDQVWYDOMXEDYQLMHXPUOD
1LMHQHPRJXHLQHXJRGQRLVWRGREQRYROMHWLYLHRVRED
1LMH]ORWRVHPU]LQHNROLNRQHSULMDWHOMDYHWRVYRJEOLQMHJDGRYROMQRQH
YROLPR
1LVPRQDVYLMHWGROLVDPRGDELVPRJDXSR]QDOLYHGDJDYROLPR
1LWNRQLMHREYH]DQGDGUXJRJYROLYLHQHJRVDPDVHEH
2E]LURPQDYHOLNXVORHQRVWLYRWDVQMHJRYLP]DKWMHYLPD]DOMXEDYL
VXRVMHDQMHNRMLVXXQHSUHVWDQRMVXSURWQRVWLRYMHNVSR]QDMHGDMHLYRW
QHWRODNLLGDMHPXGULMHDNRQDYHLQXOMXGLJOHGDQHJDWLYQR
2QLNRMLYROHVD]ULMHYDMXXMHGDQGDQ
3ODWRQVNDPLOMXEDYGMHOXMHNDRGDRYMHNYMHQRQLDQLDQLNDGQHSULWLVQH
RNLGD
3ORGQDMHOMXEDYMHGLQLL]D]RYNRMLPRHPRXSXWLWLVPUWL
3RVWRML]HPOMDLYLKLPUWYLKDPRVWMHOMXEDYMHGLQRXQMRMPRHPR
SUHLYMHWLLMHGLQRRQDLYRWXGDMHVPLVDR
3RYMHUHQMHLWRYDQMHXGYDRVQRYQDVWXSDOMXEDYL
3RYXHQRVWRGYDQMVNRJVYLMHWDLPDEURMQHSRVOMHGLFH.DGMHQDXQXWDUQML
LYRW]DWLHQRGRSDVQRVWLOMXEDYLLPUQMHQHL]RVWDYQRMHRVLURPDHQ
2VLURPDHQLQLVHSUD]QLPYDNXXPRP7DNRRGYRMHQPRGDRVMHDGD
WLMHORXVWYDULQLMHRQQHJRVDPRSUHGPHWPHXSUHGPHWLPD7LMHORQLMH
OMXVNDQMHJRYHELWLQHJRVDPRNRUDNRMXSURPDWUDRGYRMHQRSUDYLRQVDP
SUHWMHUDQRSRGUREQRLNULWLNL
3UDYHLWUDMQHOMXEDYLQHPRHELWLEH]WRYDQMD
3ULMDWHOMVWYRLOMXEDYVXGYLMHELOMNHQDMHGQRPNRULMHQX7HNOMXEDYLPD
QHNROLNRFYMHWRYDYLH
3URGXNWLYQLUDGOMXEDYLPLOMHQMHPRJXLVXMHGLQRDNRRVREDPRHELWLNDG
MHWRQXQRVPLUHQDLVDPDVDVRERP
5DGRVWLOMXEDYVXNULOD]DYHOLNHSRGXKYDWH
6WRERPSRQHNDGQHPRJXLYMHWLDQHPRJXSRQHNDGLYMHWLQLEH]
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6SRVREQRVW]DOMXEDYRYLVLR]UHORPUD]YRMXNDUDNWHUD6YDWNRVHEH]
VXPQMHUDDVDVSRVREQRX]DOMXEDYDOLMHSRWUHEDQVLJXUDQLRVMHDMDQ
RGJRMGDELVHWDMSRWHQFLMDORVWYDULRLXYUVWLR
WMHFDQMHPRLLVNOMXXMHOMXEDY
6
6WUDKLOMXEDYXYLMHNLGXVNXSD
6YDD]DOMXEOMHQLKMHREQDYOMDQMHOMXEDYL
6YDNLMHOMXEOMHQLSUHGPHWVUHGLWHMHGQRJUDMD
6YDNRPMHVWRNRMHOMXEDYQDSXVWLRVYDMDPUQMD
6YDNRMOMXEDYLNRULVWLNUDWNLUDVWDQDNLOLRGYRMHQRVW6YHPLVOLLVYHVWUDVWL
NRMHSRNUHXVUFHVPUWQLNRYRURERYLVXOMXEDYL
6YHWROMXEDYWYRMDWDNQHRXYDQRMHRGVPUWL
6YHYHOLNHOMXEDYLOMXGVNHSRYLMHVWLSURSDOHVXSRHOMLVYLMHWDLPHVHVYLMHW
PRHWMHLWL
6YMHVQRVWMHSURL]YRGRGJRMDLVSXQMHQRJEOL]LQRPLOMXEDYOMX6DYMHVWDQ
RYMHNVHPRHRGXSULMHWLLVNXHQMXWHVHRVMHDNULYLPNDGDSRJULMHL
0RUDOQDSUDYLODMHXVPMHULRSUHPDVHELLQLMHVNORQRSWXLYDQMXGUXJLK
1MHJRYDVDYMHVWMHWDNRVQDQRUD]YLMHQDGD]ERJWRJDSRQHNDGWUSHQMHJRY
QDJRQVNLLYRWLVWYDUDODNDVQDJD
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VYLMHWORVWL
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7HNRMHRGMHGQRPVHRGUHLGXJHOMXEDYL
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7NRYROLPRUDXSUDYOMDWLYHOLNLPSRNORQRP7ROHUDQFLMDQLMHPRJXDEH]
OMXEDYL
7UDJHGLMDVYDNHOMXEDYLMHUDYQRGXQRVW
7UHEDORELOMXGHQDXLWLGDQHJRYRUHRSUDYHGQRVWLYHROMXEDYLSUHPD
EOLQMHPX
8GQXVYDNHGXHLPD]DNRSDQRJEODJDNRMHMHGLQROMXEDYRWNULYD
8OMXEDYLQHPDVWUDKDQDSURWLYVDYUHQDOMXEDYLVNOMXXMHVWUDKMHUVWUDK
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8OMXEDYLVDPLORVWMHVDPRGUXJLREOLNSUH]LUD
8VIHULOMXGVNLKRGQRVDYMHUDMHSULMHNRSRWUHEQDNYDOLWHWDVYDNRJ
]QDDMQLMHJSULMDWHOMVWYDLOLOMXEDYL9MHURYDWLXQHNXRVREX]QDLELWLVLJXUDQ
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PLOMHQMDYHGDQMH]LQHRVQRYQHPRWLYDFLMHRVWDMXLVWHGDMHQDSULPMHU
6WMHFDQMHPRLLVNOMXXMHOMXEDY
6WUDKLOMXEDYXYLMHNLGXVNXSD
6YDD]DOMXEOMHQLKMHREQDYOMDQMHOMXEDYL
6YDNLMHOMXEOMHQLSUHGPHWVUHGLWHMHGQRJUDMD
6YDNRPMHVWRNRMHOMXEDYQDSXVWLRVYDMDPUQMD
6YDNRMOMXEDYLNRULVWLNUDWNLUDVWDQDNLOLRGYRMHQRVW6YHPLVOLLVYHVWUDVWL
NRMHSRNUHXVUFHVPUWQLNRYRURERYLVXOMXEDYL
6YHWROMXEDYWYRMDWDNQHRXYDQRMHRGVPUWL
6YHYHOLNHOMXEDYLOMXGVNHSRYLMHVWLSURSDOHVXSRHOMLVYLMHWDLPHVHVYLMHW
PRHWMHLWL
6YMHVQRVWMHSURL]YRGRGJRMDLVSXQMHQRJEOL]LQRPLOMXEDYOMX6DYMHVWDQ
RYMHNVHPRHRGXSULMHWLLVNXHQMXWHVHRVMHDNULYLPNDGDSRJULMHL
0RUDOQDSUDYLODMHXVPMHULRSUHPDVHELLQLMHVNORQRSWXLYDQMXGUXJLK
1MHJRYDVDYMHVWMHWDNRVQDQRUD]YLMHQDGD]ERJWRJDSRQHNDGWUSHQMHJRY
QDJRQVNLLYRWLVWYDUDODNDVQDJD
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VYLMHWORVWL
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1DD]DYLVWWUDMHXYLMHNGXHRGVUHHRQLKNRMLPDVPR]DYLGQL=DYLVWMH
QHSRPLUOMLYDRGPUQMH
1HPDQLWDSUDYHGQLMHRG]DYLVWLRGVDPRJ]DHWQLNDL]MHGDLPXLPXGXX
3UHGYHOLNLPD]DYLVWHVWRJPLH
6HEHPXLWNRVUHWQLPD]DYLGL
6YDNLQDXVSMHKVWYDUDQDPMHGQRJQHSULMDWHOMD.DNRELELRRPLOMHQRYMHN
PRUDELWLEH]QDDMDQ
7DNDYMHRYMHNVDPRRQLPDQDMYLH]DYLDNRMLPDQDMYLHGXJXMH
=DYLGQLNVHVXLDNREOLQMHPXGREURLGHRQL]JDUDL]QXWUDLL]YDQD
=DYLVWLQLRYMHNDPHQWDOQLPERJDOMHP
=DYLVWLVUGEDVNUDXMXGDQH
=DYLVWMHQHPLORVUGQLMDRGPUQMHWRMHLVWLQDYHDWRMHYHDNOHYHWDNRMD
VHSURWLYQMHJRYRUL
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=DYLVWMHSUDWLOLFDVODYHLX]QHPLUXMHERJDWVWYR
=DYLVWMHYUVWDSRKYDOH
=DYLVWPLRGX]LPDEOLQMHJDDVUGEDPHQHVDPRJD
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p/MXGHKYDOLPRMHULKVPDWUDPRWDWLPDDPROLPRNDGLKVPDWUDPRVODELPD
1DMYLLREOLNWDWLQHMHXGQMD]DVODYRP
6YDWNRSRVMHGXMHXSUDYRWROLNRWDWLQHNROLNRPXQHGRVWDMHUD]XPD
7DWLQDJRYRULRYMHNXRSRDVWLPDVDYMHVWRSUDYGL
7DWLQDQDGWDWLQDPDLVYHMHWDWLQD
7ROLNRVPRWDWLGDQDPMHELWQRDNLPLOMHQMHOMXGLGRNRMLKQDPQLMHVWDOR
8OMXGLPDVHQDOD]LL]GDMQLNNRMLVH]RYHWDWLQDDNRMLRGDMHWDMQRPDNRPX
VHXODJXMH
9HLQDOMXGLPU]LWDWLQXGUXJLKEH]RE]LUDNROLNRVXVDPLWDWL
p%XGL]DGRYROMDQL]DYLVWHSXNQXWL=DGRYROMQRPL]GUDYRPVYDNLGDQ
SUD]QLN=DYLVWMHEROEXGDOD
%ROMHGDWL]DYLGHQHJRGDWHVDDOLMHYDMX.ORQLVH]DYLVWLVHEHPXLWNR
VUHWQLPD]DYLGL=DYLVWLQLRYMHNDPHQWDOQLPERJDOMHPLQDJUL]DOMXGVNR
VUFH
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1DD]DYLVWWUDMHXYLMHNGXHRGVUHHRQLKNRMLPDVPR]DYLGQL=DYLVWMH
QHSRPLUOMLYDRGPUQMH
1HPDQLWDSUDYHGQLMHRG]DYLVWLRGVDPRJ]DHWQLNDL]MHGDLPXLPXGXX
3UHGYHOLNLPD]DYLVWHVWRJPLH
6HEHPXLWNRVUHWQLPD]DYLGL
6YDNLQDXVSMHKVWYDUDQDPMHGQRJQHSULMDWHOMD.DNRELELRRPLOMHQRYMHN
PRUDELWLEH]QDDMDQ
7DNDYMHRYMHNVDPRRQLPDQDMYLH]DYLDNRMLPDQDMYLHGXJXMH
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=DYLVWMHQHPLORVUGQLMDRGPUQMHWRMHLVWLQDYHDWRMHYHDNOHYHWDNRMD
VHSURWLYQMHJRYRUL
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=DYLVWMHSUDWLOLFDVODYHLX]QHPLUXMHERJDWVWYR
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=DYLVWPLRGX]LPDEOLQMHJDDVUGEDPHQHVDPRJD
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p/MXGHKYDOLPRMHULKVPDWUDPRWDWLPDDPROLPRNDGLKVPDWUDPRVODELPD
1DMYLLREOLNWDWLQHMHXGQMD]DVODYRP
6YDWNRSRVMHGXMHXSUDYRWROLNRWDWLQHNROLNRPXQHGRVWDMHUD]XPD
7DWLQDJRYRULRYMHNXRSRDVWLPDVDYMHVWRSUDYGL
7DWLQDQDGWDWLQDPDLVYHMHWDWLQD
7ROLNRVPRWDWLGDQDPMHELWQRDNLPLOMHQMHOMXGLGRNRMLKQDPQLMHVWDOR
8OMXGLPDVHQDOD]LL]GDMQLNNRMLVH]RYHWDWLQDDNRMLRGDMHWDMQRPDNRPX
VHXODJXMH
9HLQDOMXGLPU]LWDWLQXGUXJLKEH]RE]LUDNROLNRVXVDPLWDWL
p%XGL]DGRYROMDQL]DYLVWHSXNQXWL=DGRYROMQRPL]GUDYRPVYDNLGDQ
SUD]QLN=DYLVWMHEROEXGDOD
%ROMHGDWL]DYLGHQHJRGDWHVDDOLMHYDMX.ORQLVH]DYLVWLVHEHPXLWNR
VUHWQLPD]DYLGL=DYLVWLQLRYMHNDPHQWDOQLPERJDOMHPLQDJUL]DOMXGVNR
VUFH
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1DD]DYLVWWUDMHXYLMHNGXHRGVUHHRQLKNRMLPDVPR]DYLGQL=DYLVWMH
QHSRPLUOMLYDRGPUQMH
1HPDQLWDSUDYHGQLMHRG]DYLVWLRGVDPRJ]DHWQLNDL]MHGDLPXLPXGXX
3UHGYHOLNLPD]DYLVWHVWRJPLH
6HEHPXLWNRVUHWQLPD]DYLGL
6YDNLQDXVSMHKVWYDUDQDPMHGQRJQHSULMDWHOMD.DNRELELRRPLOMHQRYMHN
PRUDELWLEH]QDDMDQ
7DNDYMHRYMHNVDPRRQLPDQDMYLH]DYLDNRMLPDQDMYLHGXJXMH
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VHSURWLYQMHJRYRUL
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$NRQHPRLPDVYRMHPMHVWRXUDYQRGXQLPSHM]DLPDSRYLMHVWLRQRJDQH
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DNDJULWLSUHPDQHEXLWXSUHVWDMHVYH
QHPRQDGPRPRPRQLFL
DYLVWSURSDGDRGVYRJ]DPHWND
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oXGQMDLQLGDVYHVWYDULSURFYMHWDMXSRVMHGRYDQMHVYHVWYDULEDFDX
SUDLQX
02,1(02
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MHSDUREURGMHUMHELRSUHOLMHQLLSMHLFHL]XPLRMHDXWRPRELOMHUMHELR
SUHOLMHQQDYHHU]DWYRULWLRLL]XPLRMHWHOHYL]LMX
RYMHNMHSRSULURGLOLMHQ
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KRGDLOLVWRML
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/LMHQRVWMHX]JODYOMHVRWRQH
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6QDJDNRMDQHPDFLOMDPDMNDMHOLMHQRVWL
p0DUOMLYRVWMHPDMNDGREUHVUHH
6YRMRPPDUOMLYRXVPLMHVHVYDWNRKYDOLWL
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MHSDUREURGMHUMHELRSUHOLMHQLLSMHLFHL]XPLRMHDXWRPRELOMHUMHELR
SUHOLMHQQDYHHU]DWYRULWLRLL]XPLRMHWHOHYL]LMX
RYMHNMHSRSULURGLOLMHQ
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KRGDLOLVWRML
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/LMHQRVWMHX]JODYOMHVRWRQH
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6QDJDNRMDQHPDFLOMDPDMNDMHOLMHQRVWL
p0DUOMLYRVWMHPDMNDGREUHVUHH
6YRMRPPDUOMLYRXVPLMHVHVYDWNRKYDOLWL
02,1(02
p$NRQHPRLPDVYRMHPMHVWRXUDYQRGXQLPSHM]DLPDSRYLMHVWLRQRJDQH
PRHQDLXUD]PLOMDQMXLML]DKWMHYVDGDSR]QDMHPR
1HPRMHELW]OD
6WYDUQRVWMH]DNRQWUSMHWLLXWMHWL1DEH]LPHQD]ORLQVWYDPRHVHVDPR
DNDJULWLSUHPDQHEXLWXSUHVWDMHVYH
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p.ORQLVH]OREHRQDVDPDLVSLMDQDMYHLGLRVYRJDRWURYD
2G]OREHVHQLMHPRJXHEUDQLWL
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oXGQMDLQLGDVYHVWYDULSURFYMHWDMXSRVMHGRYDQMHVYHVWYDULEDFDX
SUDLQX
QHPRQDGPRPRPRQLFL
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DNDJULWLSUHPDQHEXLWXSUHVWDMHVYH
QHPRQDGPRPRPRQLFL
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MHSDUREURGMHUMHELRSUHOLMHQLLSMHLFHL]XPLRMHDXWRPRELOMHUMHELR
SUHOLMHQQDYHHU]DWYRULWLRLL]XPLRMHWHOHYL]LMX
RYMHNMHSRSULURGLOLMHQ
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KRGDLOLVWRML
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6QDJDNRMDQHPDFLOMDPDMNDMHOLMHQRVWL
p0DUOMLYRVWMHPDMNDGREUHVUHH
6YRMRPPDUOMLYRXVPLMHVHVYDWNRKYDOLWL
$5/-,9267,/,-(1267
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MHSDUREURGMHUMHELRSUHOLMHQLLSMHLFHL]XPLRMHDXWRPRELOMHUMHELR
SUHOLMHQQDYHHU]DWYRULWLRLL]XPLRMHWHOHYL]LMX
RYMHNMHSRSULURGLOLMHQ
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KRGDLOLVWRML
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6QDJDNRMDQHPDFLOMDPDMNDMHOLMHQRVWL
p0DUOMLYRVWMHPDMNDGREUHVUHH
6YRMRPPDUOMLYRXVPLMHVHVYDWNRKYDOLWL
02,1(02
p$NRQHPRLPDVYRMHPMHVWRXUDYQRGXQLPSHM]DLPDSRYLMHVWLRQRJDQH
PRHQDLXUD]PLOMDQMXLML]DKWMHYVDGDSR]QDMHPR
1HPRMHELW]OD
6WYDUQRVWMH]DNRQWUSMHWLLXWMHWL1DEH]LPHQD]ORLQVWYDPRHVHVDPR
DNDJULWLSUHPDQHEXLWXSUHVWDMHVYH
=DYLVWSURSDGDRGVYRJ]DPHWND
p.ORQLVH]OREHRQDVDPDLVSLMDQDMYHLGLRVYRJDRWURYD
2G]OREHVHQLMHPRJXHEUDQLWL
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oXGQMDLQLGDVYHVWYDULSURFYMHWDMXSRVMHGRYDQMHVYHVWYDULEDFDX
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QHPRQDGPRPRPRQLFL
6YDNDMHQDGPRURERYDQMH
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1HEXGLSULVWUDQSUHGPRJXQLFLPD
WRVLYUHSULYUHQVXVWDYXPRLWRRWXHQSRVWDMHRGRQLKYLWDOQLK
L]YRUDNRMLVXELOLELWQL]DGDOMQMLRYMHNRYUD]YLWDN
1LNDGQHPRHLPDWLYUVWRSRYMHUHQMHXYODVWSUHYHOLNLKRYODVWL
$NRPRLSDGQXVPUYHQDVDNRSRUDVWX]DJXHQDV
DNMHLGDQDVQHGRYROMQDVSR]QDMDGDXVOXDMXUDWDVYDNDVWUDQDSUHPD
GRJRYRUXXELMDGMHFXGUXJHVWUDQHDRQLNRMLVXRGJRYRUQLL]QDMXWRHVH
GRJRGLWLRELQRRVWDMXQHNDQMHQL0RLGRODQH]QDQMHLOLSULVLOD",]JOHGDGD
VXMDHRGPRLOMXEDYLSUHPDYODVWLWRMGMHFL
HVWRMHNRULVQLMHQDSXVWLWLPRQLNHQHJRVHQDQMLKDOLWL
,]JOHGDGDMHVXVWDYPRLPDQMHXLQNRYLWGDSRWSRPDHLURNXREUD]RYDQRVW
NROLNRGDSXDQVWYRQDLURNR]DJOXSOMXMHDVYRMDQDGPRQDGRVWLJQXD
QDMEROMHLVND]XMHXVWYDUDQMXORPRYDLNDWDVWURIDXSUHYUDWLPDUDWRYLPDL
JHQRFLGX
,]YUDYDQMHPRLMHGLUHNWQDVXSURWQRVWSURQDODHQMXLVWLQH
-RVHQDMODNHSRGQRVLPR]DNRMXVHQDGDPRGDHPRMHVDPLMHGQRJGDQD
LPDWL
.DGDUHYROXFLRQDUSUHX]PHPRSUHX]LPDLQMH]LQXQHSUDYHGQRVW
0RLPDRQDMNRMHPPQRWYRYMHUXMH
0RMHGREURSRNULYHQDVODERVW
0RMHOHJLWLPQDVDPRXVOXELUD]XPD6DPRWDNRLPDVPLVOD-HUVDPDSR
VHELMH]OD
0RMHWDNRSULYODQDQDURLWRDNRMHRYMHNQHPD
0RMH]ODQDSLVDRMHMHGDQILOR]RILYUOLQDMHYMHUXMXLSDODXQHVYLMHVW
XPMHVWRGDPRELOL]LUDPLVOLSURWLYVLOH0RPRHPRVWHL]QDQMHPDOLGR
VDYUHQVWYDGROD]LPRVDPRSRPRXOMXEDYL
0RSRGNRMRPVHOMXGLQDMEROMHRVMHDMXMHPRQDYLNH
0RSUHSR]QDMHPRSRXGDUFLPDNRMLPDXGDUD
0RWURLRQRJDNRMLMHQHPD
0RSRSXWNXQHEROHVWLNDGKDUDRNXLVYHWRGLUQHDSRNRUQRVWRWUXMH
JHQLMNULMHSRVWLVWLQXVORERGXRGOMXGLLQLUREOMHDRGOMXGVNRJOLND
PHKDQLNLDXWRPDW
1DDMHPRUD]RUQD0RHPRGRGXHRNRQDWLVWYDUDQMHLXELWLVYHOMXGHDOL
QHPRHPRVWYRULWLQLMHGQRJRYMHND
o6YDNDMHQDGPRURERYDQMH
p.ORQLVHPRQLK1LNDGQLMHSRX]GDQRGUXWYRVPRQLP
1HEXGLSULVWUDQSUHGPRJXQLFLPD
WRVLYUHSULYUHQVXVWDYXPRLWRRWXHQSRVWDMHRGRQLKYLWDOQLK
L]YRUDNRMLVXELOLELWQL]DGDOMQMLRYMHNRYUD]YLWDN
1LNDGQHPRHLPDWLYUVWRSRYMHUHQMHXYODVWSUHYHOLNLKRYODVWL
$NRPRLSDGQXVPUYHQDVDNRSRUDVWX]DJXHQDV
DNMHLGDQDVQHGRYROMQDVSR]QDMDGDXVOXDMXUDWDVYDNDVWUDQDSUHPD
GRJRYRUXXELMDGMHFXGUXJHVWUDQHDRQLNRMLVXRGJRYRUQLL]QDMXWRHVH
GRJRGLWLRELQRRVWDMXQHNDQMHQL0RLGRODQH]QDQMHLOLSULVLOD",]JOHGDGD
VXMDHRGPRLOMXEDYLSUHPDYODVWLWRMGMHFL
HVWRMHNRULVQLMHQDSXVWLWLPRQLNHQHJRVHQDQMLKDOLWL
,]JOHGDGDMHVXVWDYPRLPDQMHXLQNRYLWGDSRWSRPDHLURNXREUD]RYDQRVW
NROLNRGDSXDQVWYRQDLURNR]DJOXSOMXMHDVYRMDQDGPRQDGRVWLJQXD
QDMEROMHLVND]XMHXVWYDUDQMXORPRYDLNDWDVWURIDXSUHYUDWLPDUDWRYLPDL
JHQRFLGX
,]YUDYDQMHPRLMHGLUHNWQDVXSURWQRVWSURQDODHQMXLVWLQH
-RVHQDMODNHSRGQRVLPR]DNRMXVHQDGDPRGDHPRMHVDPLMHGQRJGDQD
LPDWL
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0RLPDRQDMNRMHPPQRWYRYMHUXMH
0RMHGREURSRNULYHQDVODERVW
0RMHOHJLWLPQDVDPRXVOXELUD]XPD6DPRWDNRLPDVPLVOD-HUVDPDSR
VHELMH]OD
0RMHWDNRSULYODQDQDURLWRDNRMHRYMHNQHPD
0RMH]ODQDSLVDRMHMHGDQILOR]RILYUOLQDMHYMHUXMXLSDODXQHVYLMHVW
XPMHVWRGDPRELOL]LUDPLVOLSURWLYVLOH0RPRHPRVWHL]QDQMHPDOLGR
VDYUHQVWYDGROD]LPRVDPRSRPRXOMXEDYL
0RSRGNRMRPVHOMXGLQDMEROMHRVMHDMXMHPRQDYLNH
0RSUHSR]QDMHPRSRXGDUFLPDNRMLPDXGDUD
0RWURLRQRJDNRMLMHQHPD
0RSRSXWNXQHEROHVWLNDGKDUDRNXLVYHWRGLUQHDSRNRUQRVWRWUXMH
JHQLMNULMHSRVWLVWLQXVORERGXRGOMXGLLQLUREOMHDRGOMXGVNRJOLND
PHKDQLNLDXWRPDW
1DDMHPRUD]RUQD0RHPRGRGXHRNRQDWLVWYDUDQMHLXELWLVYHOMXGHDOL
QHPRHPRVWYRULWLQLMHGQRJRYMHND
6YDNDMHQDGPRURERYDQMH
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1HEXGLSULVWUDQSUHGPRJXQLFLPD
WRVLYUHSULYUHQVXVWDYXPRLWRRWXHQSRVWDMHRGRQLKYLWDOQLK
L]YRUDNRMLVXELOLELWQL]DGDOMQMLRYMHNRYUD]YLWDN
1LNDGQHPRHLPDWLYUVWRSRYMHUHQMHXYODVWSUHYHOLNLKRYODVWL
$NRPRLSDGQXVPUYHQDVDNRSRUDVWX]DJXHQDV
DNMHLGDQDVQHGRYROMQDVSR]QDMDGDXVOXDMXUDWDVYDNDVWUDQDSUHPD
GRJRYRUXXELMDGMHFXGUXJHVWUDQHDRQLNRMLVXRGJRYRUQLL]QDMXWRHVH
GRJRGLWLRELQRRVWDMXQHNDQMHQL0RLGRODQH]QDQMHLOLSULVLOD",]JOHGDGD
VXMDHRGPRLOMXEDYLSUHPDYODVWLWRMGMHFL
HVWRMHNRULVQLMHQDSXVWLWLPRQLNHQHJRVHQDQMLKDOLWL
,]JOHGDGDMHVXVWDYPRLPDQMHXLQNRYLWGDSRWSRPDHLURNXREUD]RYDQRVW
NROLNRGDSXDQVWYRQDLURNR]DJOXSOMXMHDVYRMDQDGPRQDGRVWLJQXD
QDMEROMHLVND]XMHXVWYDUDQMXORPRYDLNDWDVWURIDXSUHYUDWLPDUDWRYLPDL
JHQRFLGX
,]YUDYDQMHPRLMHGLUHNWQDVXSURWQRVWSURQDODHQMXLVWLQH
-RVHQDMODNHSRGQRVLPR]DNRMXVHQDGDPRGDHPRMHVDPLMHGQRJGDQD
LPDWL
.DGDUHYROXFLRQDUSUHX]PHPRSUHX]LPDLQMH]LQXQHSUDYHGQRVW
0RLPDRQDMNRMHPPQRWYRYMHUXMH
0RMHGREURSRNULYHQDVODERVW
0RMHOHJLWLPQDVDPRXVOXELUD]XPD6DPRWDNRLPDVPLVOD-HUVDPDSR
VHELMH]OD
0RMHWDNRSULYODQDQDURLWRDNRMHRYMHNQHPD
0RMH]ODQDSLVDRMHMHGDQILOR]RILYUOLQDMHYMHUXMXLSDODXQHVYLMHVW
XPMHVWRGDPRELOL]LUDPLVOLSURWLYVLOH0RPRHPRVWHL]QDQMHPDOLGR
VDYUHQVWYDGROD]LPRVDPRSRPRXOMXEDYL
0RSRGNRMRPVHOMXGLQDMEROMHRVMHDMXMHPRQDYLNH
0RSUHSR]QDMHPRSRXGDUFLPDNRMLPDXGDUD
0RWURLRQRJDNRMLMHQHPD
0RSRSXWNXQHEROHVWLNDGKDUDRNXLVYHWRGLUQHDSRNRUQRVWRWUXMH
JHQLMNULMHSRVWLVWLQXVORERGXRGOMXGLLQLUREOMHDRGOMXGVNRJOLND
PHKDQLNLDXWRPDW
1DDMHPRUD]RUQD0RHPRGRGXHRNRQDWLVWYDUDQMHLXELWLVYHOMXGHDOL
QHPRHPRVWYRULWLQLMHGQRJRYMHND
o6YDNDMHQDGPRURERYDQMH
p.ORQLVHPRQLK1LNDGQLMHSRX]GDQRGUXWYRVPRQLP
1HEXGLSULVWUDQSUHGPRJXQLFLPD
WRVLYUHSULYUHQVXVWDYXPRLWRRWXHQSRVWDMHRGRQLKYLWDOQLK
L]YRUDNRMLVXELOLELWQL]DGDOMQMLRYMHNRYUD]YLWDN
1LNDGQHPRHLPDWLYUVWRSRYMHUHQMHXYODVWSUHYHOLNLKRYODVWL
$NRPRLSDGQXVPUYHQDVDNRSRUDVWX]DJXHQDV
DNMHLGDQDVQHGRYROMQDVSR]QDMDGDXVOXDMXUDWDVYDNDVWUDQDSUHPD
GRJRYRUXXELMDGMHFXGUXJHVWUDQHDRQLNRMLVXRGJRYRUQLL]QDMXWRHVH
GRJRGLWLRELQRRVWDMXQHNDQMHQL0RLGRODQH]QDQMHLOLSULVLOD",]JOHGDGD
VXMDHRGPRLOMXEDYLSUHPDYODVWLWRMGMHFL
HVWRMHNRULVQLMHQDSXVWLWLPRQLNHQHJRVHQDQMLKDOLWL
,]JOHGDGDMHVXVWDYPRLPDQMHXLQNRYLWGDSRWSRPDHLURNXREUD]RYDQRVW
NROLNRGDSXDQVWYRQDLURNR]DJOXSOMXMHDVYRMDQDGPRQDGRVWLJQXD
QDMEROMHLVND]XMHXVWYDUDQMXORPRYDLNDWDVWURIDXSUHYUDWLPDUDWRYLPDL
JHQRFLGX
,]YUDYDQMHPRLMHGLUHNWQDVXSURWQRVWSURQDODHQMXLVWLQH
-RVHQDMODNHSRGQRVLPR]DNRMXVHQDGDPRGDHPRMHVDPLMHGQRJGDQD
LPDWL
.DGDUHYROXFLRQDUSUHX]PHPRSUHX]LPDLQMH]LQXQHSUDYHGQRVW
0RLPDRQDMNRMHPPQRWYRYMHUXMH
0RMHGREURSRNULYHQDVODERVW
0RMHOHJLWLPQDVDPRXVOXELUD]XPD6DPRWDNRLPDVPLVOD-HUVDPDSR
VHELMH]OD
0RMHWDNRSULYODQDQDURLWRDNRMHRYMHNQHPD
0RMH]ODQDSLVDRMHMHGDQILOR]RILYUOLQDMHYMHUXMXLSDODXQHVYLMHVW
XPMHVWRGDPRELOL]LUDPLVOLSURWLYVLOH0RPRHPRVWHL]QDQMHPDOLGR
VDYUHQVWYDGROD]LPRVDPRSRPRXOMXEDYL
0RSRGNRMRPVHOMXGLQDMEROMHRVMHDMXMHPRQDYLNH
0RSUHSR]QDMHPRSRXGDUFLPDNRMLPDXGDUD
0RWURLRQRJDNRMLMHQHPD
0RSRSXWNXQHEROHVWLNDGKDUDRNXLVYHWRGLUQHDSRNRUQRVWRWUXMH
JHQLMNULMHSRVWLVWLQXVORERGXRGOMXGLLQLUREOMHDRGOMXGVNRJOLND
PHKDQLNLDXWRPDW
1DDMHPRUD]RUQD0RHPRGRGXHRNRQDWLVWYDUDQMHLXELWLVYHOMXGHDOL
QHPRHPRVWYRULWLQLMHGQRJRYMHND
1LMHGDQUDVWDQDNQLMHWDNRWHDNNDRUDVWDQDNRGPRL
1LWNRQH]QDWRVHXQMHPXVNULYDVYHGRNQHRNXVLPR
2GSDPWLYLMHNDMHSR]QDWRGDMHVYDNLRYMHNNRMLXVYRMLPUXNDPDGULPR
VNORQ]ORXSRWULMHELWLMH2QLGHWDNRGDOHNRGRNQHQDLHQDSUHSUHNH
2GVYLKX]URNDNRMLGHJUDGLUDMXLGHPRUDOL]LUDMXOMXGHPRMHQDMSRVWRMDQLMD
LQDMDNWLYQLMD
2QDMWNRMHOMXELWHOMPRLVODEMHOMXELWHOMOMHSRWH
3ROXJDPRLMHYHOLNDNROLLQDQRYFD
3UDYDYHOLLQDMHSRVMHGRYDWLPRDOLMHQHNRULVWLWL
3UHPRHVWRELYDXQLWHQDDNRMHOMXGLQHSUL]QDMXLOLQHXLQNRYLWDDNRMHQH
SULPMHXMX
6YDNDPRJXQRVWGDQHWNRLOLQHWRSRVWDQHVUHGLWHPRLPRUDL]D]LYDWL
]DEULQXWRVW1RVLRFLPRLDXSUDYRRQLPRJXQDMYLHLQLFLUDWLSURPMHQH
RELQRVX]DGRYROMQLVWDQMHPVWYDULNRMHLKMHGRYHORQDELORNRMLQDLQQD
YLVRNLSRORDMSDQHVDPRGDQHHLPDWLSRWUHEX]DSURPMHQDPD]ERJ
QDYRGQHLOLVWYDUQHSULMHWQMHSURPMHQHPLUDLVLJXUQRVWLQHJRHLPVH
QDMHHRSLUDWL
6YDNLRGQDVVYHGRNVHXQMHPXPLHLYRWPRHLJUDWLXORJXXWRPHGDVH
L]X]PHL]VXVWDYDPRLSRWYUXMXLVYRMSULPDWNDRRVREDWLKLPLQRP
PHQWDOQRJLOLIL]LNRJSRYODHQMD
6YDWNRLPDWROLNRSUDYDNROLNRLPDPRL
6YHMHYHLEURMSRUDVWDPHKDQL]PDSULVLOHLXSOLWDQMDGUDYHXRVREQLLYRW
SRMHGLQDFD
6YLMHWELLPDRQHRJUDQLHQHPRJXQRVWLNDGDELPRJDRRJUDQLLWLPR
RJUDQLHQLK
WRMHRYMHNQDYLRMUD]LQLWRVXPXSRWUHEQLMHMDHRJUDGHNRMHH
REX]GDYDWLQMHJRYXVDPRYROMX
WRVHYLHOMXGVNDPRQDGSULURGRPSRYHDYDODSRVWDMDODMHLRLWLMD
QMH]LQDSUREOHPDWLQRVWRYMHNMHVYHYLHXYLDRQHVDPRSR]LWLYQHQHJRL
QHJDWLYQHSRVOMHGLFH]QDQVWYHQRWHKQLNRJRYODGDYDQMDSULURGHNDRLVYRMX
QHPRGDLKNRQWUROLUD
7HQMD]DPRQLMHQLWDGUXJRQHJRVXURJDW]DXVSMHQRVWYDUDODWYR
8SRWUHEDPRLXVYDNRPREOLNXELODMHELWFLYLOL]DFLMHJUDGMHSURQDDR
PQRWYRQDLQDGDL]UD]LERUEXDJUHVLMXGRPLQDFLMXRVYDMDQMHL
SRLQMHQRVWDQDLQLGMHORYDQMDVXELOLULJRUR]QLXLQNRYLWLHVWRRWULDNL
VDGLVWLNL
8NRMRMPMHULPRVPHWDLVWLQLYLGLVHYHSRWRPHGDX]PRLGHLVWUDK
LMHGDQUDVWDQDNQLMHWDNRWHDNNDRUDVWDQDNRGPRL
1
1LWNRQH]QDWRVHXQMHPXVNULYDVYHGRNQHRNXVLPR
2GSDPWLYLMHNDMHSR]QDWRGDMHVYDNLRYMHNNRMLXVYRMLPUXNDPDGULPR
VNORQ]ORXSRWULMHELWLMH2QLGHWDNRGDOHNRGRNQHQDLHQDSUHSUHNH
2GVYLKX]URNDNRMLGHJUDGLUDMXLGHPRUDOL]LUDMXOMXGHPRMHQDMSRVWRMDQLMD
LQDMDNWLYQLMD
2QDMWNRMHOMXELWHOMPRLVODEMHOMXELWHOMOMHSRWH
3ROXJDPRLMHYHOLNDNROLLQDQRYFD
3UDYDYHOLLQDMHSRVMHGRYDWLPRDOLMHQHNRULVWLWL
3UHPRHVWRELYDXQLWHQDDNRMHOMXGLQHSUL]QDMXLOLQHXLQNRYLWDDNRMHQH
SULPMHXMX
6YDNDPRJXQRVWGDQHWNRLOLQHWRSRVWDQHVUHGLWHPRLPRUDL]D]LYDWL
]DEULQXWRVW1RVLRFLPRLDXSUDYRRQLPRJXQDMYLHLQLFLUDWLSURPMHQH
RELQRVX]DGRYROMQLVWDQMHPVWYDULNRMHLKMHGRYHORQDELORNRMLQDLQQD
YLVRNLSRORDMSDQHVDPRGDQHHLPDWLSRWUHEX]DSURPMHQDPD]ERJ
QDYRGQHLOLVWYDUQHSULMHWQMHSURPMHQHPLUDLVLJXUQRVWLQHJRHLPVH
QDMHHRSLUDWL
6YDNLRGQDVVYHGRNVHXQMHPXPLHLYRWPRHLJUDWLXORJXXWRPHGDVH
L]X]PHL]VXVWDYDPRLSRWYUXMXLVYRMSULPDWNDRRVREDWLKLPLQRP
PHQWDOQRJLOLIL]LNRJSRYODHQMD
6YDWNRLPDWROLNRSUDYDNROLNRLPDPRL
6YHMHYHLEURMSRUDVWDPHKDQL]PDSULVLOHLXSOLWDQMDGUDYHXRVREQLLYRW
SRMHGLQDFD
6YLMHWELLPDRQHRJUDQLHQHPRJXQRVWLNDGDELPRJDRRJUDQLLWLPR
RJUDQLHQLK
WRMHRYMHNQDYLRMUD]LQLWRVXPXSRWUHEQLMHMDHRJUDGHNRMHH
REX]GDYDWLQMHJRYXVDPRYROMX
WRVHYLHOMXGVNDPRQDGSULURGRPSRYHDYDODSRVWDMDODMHLRLWLMD
QMH]LQDSUREOHPDWLQRVWRYMHNMHVYHYLHXYLDRQHVDPRSR]LWLYQHQHJRL
QHJDWLYQHSRVOMHGLFH]QDQVWYHQRWHKQLNRJRYODGDYDQMDSULURGHNDRLVYRMX
QHPRGDLKNRQWUROLUD
7HQMD]DPRQLMHQLWDGUXJRQHJRVXURJDW]DXVSMHQRVWYDUDODWYR
8SRWUHEDPRLXVYDNRPREOLNXELODMHELWFLYLOL]DFLMHJUDGMHSURQDDR
PQRWYRQDLQDGDL]UD]LERUEXDJUHVLMXGRPLQDFLMXRVYDMDQMHL
SRLQMHQRVWDQDLQLGMHORYDQMDVXELOLULJRUR]QLXLQNRYLWLHVWRRWULDNL
VDGLVWLNL
8NRMRMPMHULPRVPHWDLVWLQLYLGLVHYHSRWRPHGDX]PRLGHLVWUDK
1LMHGDQUDVWDQDNQLMHWDNRWHDNNDRUDVWDQDNRGPRL
1LWNRQH]QDWRVHXQMHPXVNULYDVYHGRNQHRNXVLPR
2GSDPWLYLMHNDMHSR]QDWRGDMHVYDNLRYMHNNRMLXVYRMLPUXNDPDGULPR
VNORQ]ORXSRWULMHELWLMH2QLGHWDNRGDOHNRGRNQHQDLHQDSUHSUHNH
2GVYLKX]URNDNRMLGHJUDGLUDMXLGHPRUDOL]LUDMXOMXGHPRMHQDMSRVWRMDQLMD
LQDMDNWLYQLMD
2QDMWNRMHOMXELWHOMPRLVODEMHOMXELWHOMOMHSRWH
3ROXJDPRLMHYHOLNDNROLLQDQRYFD
3UDYDYHOLLQDMHSRVMHGRYDWLPRDOLMHQHNRULVWLWL
3UHPRHVWRELYDXQLWHQDDNRMHOMXGLQHSUL]QDMXLOLQHXLQNRYLWDDNRMHQH
SULPMHXMX
6YDNDPRJXQRVWGDQHWNRLOLQHWRSRVWDQHVUHGLWHPRLPRUDL]D]LYDWL
]DEULQXWRVW1RVLRFLPRLDXSUDYRRQLPRJXQDMYLHLQLFLUDWLSURPMHQH
RELQRVX]DGRYROMQLVWDQMHPVWYDULNRMHLKMHGRYHORQDELORNRMLQDLQQD
YLVRNLSRORDMSDQHVDPRGDQHHLPDWLSRWUHEX]DSURPMHQDPD]ERJ
QDYRGQHLOLVWYDUQHSULMHWQMHSURPMHQHPLUDLVLJXUQRVWLQHJRHLPVH
QDMHHRSLUDWL
6YDNLRGQDVVYHGRNVHXQMHPXPLHLYRWPRHLJUDWLXORJXXWRPHGDVH
L]X]PHL]VXVWDYDPRLSRWYUXMXLVYRMSULPDWNDRRVREDWLKLPLQRP
PHQWDOQRJLOLIL]LNRJSRYODHQMD
6YDWNRLPDWROLNRSUDYDNROLNRLPDPRL
6YHMHYHLEURMSRUDVWDPHKDQL]PDSULVLOHLXSOLWDQMDGUDYHXRVREQLLYRW
SRMHGLQDFD
6YLMHWELLPDRQHRJUDQLHQHPRJXQRVWLNDGDELPRJDRRJUDQLLWLPR
RJUDQLHQLK
WRMHRYMHNQDYLRMUD]LQLWRVXPXSRWUHEQLMHMDHRJUDGHNRMHH
REX]GDYDWLQMHJRYXVDPRYROMX
WRVHYLHOMXGVNDPRQDGSULURGRPSRYHDYDODSRVWDMDODMHLRLWLMD
QMH]LQDSUREOHPDWLQRVWRYMHNMHVYHYLHXYLDRQHVDPRSR]LWLYQHQHJRL
QHJDWLYQHSRVOMHGLFH]QDQVWYHQRWHKQLNRJRYODGDYDQMDSULURGHNDRLVYRMX
QHPRGDLKNRQWUROLUD
7HQMD]DPRQLMHQLWDGUXJRQHJRVXURJDW]DXVSMHQRVWYDUDODWYR
8SRWUHEDPRLXVYDNRPREOLNXELODMHELWFLYLOL]DFLMHJUDGMHSURQDDR
PQRWYRQDLQDGDL]UD]LERUEXDJUHVLMXGRPLQDFLMXRVYDMDQMHL
SRLQMHQRVWDQDLQLGMHORYDQMDVXELOLULJRUR]QLXLQNRYLWLHVWRRWULDNL
VDGLVWLNL
8NRMRMPMHULPRVPHWDLVWLQLYLGLVHYHSRWRPHGDX]PRLGHLVWUDK
1LMHGDQUDVWDQDNQLMHWDNRWHDNNDRUDVWDQDNRGPRL
LWNRQH]QDWRVHXQMHPXVNULYDVYHGRNQHRNXVLPR
1
2GSDPWLYLMHNDMHSR]QDWRGDMHVYDNLRYMHNNRMLXVYRMLPUXNDPDGULPR
VNORQ]ORXSRWULMHELWLMH2QLGHWDNRGDOHNRGRNQHQDLHQDSUHSUHNH
2GVYLKX]URNDNRMLGHJUDGLUDMXLGHPRUDOL]LUDMXOMXGHPRMHQDMSRVWRMDQLMD
LQDMDNWLYQLMD
2QDMWNRMHOMXELWHOMPRLVODEMHOMXELWHOMOMHSRWH
3ROXJDPRLMHYHOLNDNROLLQDQRYFD
3UDYDYHOLLQDMHSRVMHGRYDWLPRDOLMHQHNRULVWLWL
3UHPRHVWRELYDXQLWHQDDNRMHOMXGLQHSUL]QDMXLOLQHXLQNRYLWDDNRMHQH
SULPMHXMX
6YDNDPRJXQRVWGDQHWNRLOLQHWRSRVWDQHVUHGLWHPRLPRUDL]D]LYDWL
]DEULQXWRVW1RVLRFLPRLDXSUDYRRQLPRJXQDMYLHLQLFLUDWLSURPMHQH
RELQRVX]DGRYROMQLVWDQMHPVWYDULNRMHLKMHGRYHORQDELORNRMLQDLQQD
YLVRNLSRORDMSDQHVDPRGDQHHLPDWLSRWUHEX]DSURPMHQDPD]ERJ
QDYRGQHLOLVWYDUQHSULMHWQMHSURPMHQHPLUDLVLJXUQRVWLQHJRHLPVH
QDMHHRSLUDWL
6YDNLRGQDVVYHGRNVHXQMHPXPLHLYRWPRHLJUDWLXORJXXWRPHGDVH
L]X]PHL]VXVWDYDPRLSRWYUXMXLVYRMSULPDWNDRRVREDWLKLPLQRP
PHQWDOQRJLOLIL]LNRJSRYODHQMD
6YDWNRLPDWROLNRSUDYDNROLNRLPDPRL
6YHMHYHLEURMSRUDVWDPHKDQL]PDSULVLOHLXSOLWDQMDGUDYHXRVREQLLYRW
SRMHGLQDFD
6YLMHWELLPDRQHRJUDQLHQHPRJXQRVWLNDGDELPRJDRRJUDQLLWLPR
RJUDQLHQLK
WRMHRYMHNQDYLRMUD]LQLWRVXPXSRWUHEQLMHMDHRJUDGHNRMHH
REX]GDYDWLQMHJRYXVDPRYROMX
WRVHYLHOMXGVNDPRQDGSULURGRPSRYHDYDODSRVWDMDODMHLRLWLMD
QMH]LQDSUREOHPDWLQRVWRYMHNMHVYHYLHXYLDRQHVDPRSR]LWLYQHQHJRL
QHJDWLYQHSRVOMHGLFH]QDQVWYHQRWHKQLNRJRYODGDYDQMDSULURGHNDRLVYRMX
QHPRGDLKNRQWUROLUD
7HQMD]DPRQLMHQLWDGUXJRQHJRVXURJDW]DXVSMHQRVWYDUDODWYR
8SRWUHEDPRLXVYDNRPREOLNXELODMHELWFLYLOL]DFLMHJUDGMHSURQDDR
PQRWYRQDLQDGDL]UD]LERUEXDJUHVLMXGRPLQDFLMXRVYDMDQMHL
SRLQMHQRVWDQDLQLGMHORYDQMDVXELOLULJRUR]QLXLQNRYLWLHVWRRWULDNL
VDGLVWLNL
8NRMRMPMHULPRVPHWDLVWLQLYLGLVHYHSRWRPHGDX]PRLGHLVWUDK
XGQMD]DPRLQHPDNRULMHQXVQD]LQHJRXVODERVWL
pRYMHNSRVMHGXMHPRLNRMHQDGLOD]HQMHJRYHPRUDOQHQRUPH
'DQDQMDJRUXDOMXGVND]DGDDQHVDVWRMLVHXL]GUOMLYRVWLSUHGGDOMQMLP
]ORXSRWUHEDPDVXVWDYDPRLQHJRRRGYDMDQMXRGQMHJDLNXOWLYLUDQMXQDLK
VXEMHNWLYQLKUH]HUYLNDRQLNDGSULMH
08'5267,/8'267
PLOMHQMHSURPLOMDQMHSURVXGEDSURVXLYDQMHXSRUHLYDQMHPXGURVW
SDPHWUD]XPSDPHWEXGDODJOXSRVWOXGRVWOXDFL
p$NRQHPRHXYLMHNELWLSDPHWDQEXGLEDUHPGREDU9DOMDQRYMHNLX
QDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
'UXJHQHSURVXXMHPRWDNRSRJUHQRNDRVDPHVHEH
,DNRVXVYLLVWRJPLOMHQMDPRJXLSDNELWLXNULYX
0LVOLWLWRQLMHYLHVMHGLQLWLXLQLWLEOLVNLPSULYLGXOLNXQHNRJYHOLNRJ
QDHOD
0LVOLWLMHMHGQDRGQDMYHLK]DEDYDOMXGVNHUDVH0LVOLWLMHQDSRUYMHURYDWL
NRPIRU
0LVOLWLMHSRURNNRMLVHWHNRPRHL]OLMHLWLDGPLQLVWUDWLYQLPVUHGVWYLPD
0LVOLWLMHUD]JRYDUDWLVDVDPLPVRERP
0LVOLWLVORERGQRWR]QDLQHWRYHOLNRDOLPLVOLWLWRQR]QDLMRYLH
0LVOLWL]QDLNUHWDWLVHSREHVNRQDQRVWL
0LOMHQMHMHNUDOMLFDVYLMHWDMHUMHJOXSRVWNUDOMLFDEXGDOD
0LOMHQMHMHRGXDNRGSULWLVNDLYRWDQDVLOMDQHSUDYGHPUDND
0LOMHQMHMHUHDJLUDQMHQDSRGUDDMHNRMLQLVXQD]RQL6YDNRMHPLOMHQMH
VYRMHYUVQRUMHDYDQMHSUREOHPD
0LOMHQMHMHWHPHOMVYHJD
0LOMHQMHMHWRNVYLMHVWLLLGHMDVDVLPEROLQLPVDGUDMHPWRJDSURX]URNXMH
SUREOHPLOL]DGDWDNNRMLYRGLNDUMHHQMXRGQRVQRSURFHVUMHDYDQMD
SUREOHPDSRMPRYLPDLOLRSLPQDHOLPD
0LOMHQMHQDVPRHGRYHVWLMHGLQRGRVSR]QDMHGDQDPQHPRHGDWL
SRVOMHGQMLRGJRYRU
0LOMHQMHSRLQMHVXHQMHP
0LOMHQMHPRWNULYDPRSURFMHQMXMHPRJUDGLPRVXGRYHLSUHGYLDPR
,QWHOHNWXDOQDSHUIRUPDQVDXVSMHKGRVWLJQXHUH]XOWDWVWYDUD]DGRYROMVWYR
WH]QDLSR]LWLYQHHPRFLMHDRQHVXSRNUHWDLPLOMHQMD
p$NRQHPRHXYLMHNELWLSDPHWDQEXGLEDUHPGREDU9DOMDQRYMHNLX
QDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
'UXJHQHSURVXXMHPRWDNRSRJUHQRNDRVDPHVHEH
,DNRVXVYLLVWRJPLOMHQMDPRJXLSDNELWLXNULYX
0LVOLWLWRQLMHYLHVMHGLQLWLXLQLWLEOLVNLPSULYLGXOLNXQHNRJYHOLNRJ
QDHOD
0LVOLWLMHMHGQDRGQDMYHLK]DEDYDOMXGVNHUDVH0LVOLWLMHQDSRUYMHURYDWL
NRPIRU
0LVOLWLMHSRURNNRMLVHWHNRPRHL]OLMHLWLDGPLQLVWUDWLYQLPVUHGVWYLPD
0LVOLWLMHUD]JRYDUDWLVDVDPLPVRERP
0LVOLWLVORERGQRWR]QDLQHWRYHOLNRDOLPLVOLWLWRQR]QDLMRYLH
0LVOLWL]QDLNUHWDWLVHSREHVNRQDQRVWL
0LOMHQMHMHNUDOMLFDVYLMHWDMHUMHJOXSRVWNUDOMLFDEXGDOD
0LOMHQMHMHRGXDNRGSULWLVNDLYRWDQDVLOMDQHSUDYGHPUDND
0LOMHQMHMHUHDJLUDQMHQDSRGUDDMHNRMLQLVXQD]RQL6YDNRMHPLOMHQMH
VYRMHYUVQRUMHDYDQMHSUREOHPD
0LOMHQMHMHWHPHOMVYHJD
0LOMHQMHMHWRNVYLMHVWLLLGHMDVDVLPEROLQLPVDGUDMHPWRJDSURX]URNXMH
SUREOHPLOL]DGDWDNNRMLYRGLNDUMHHQMXRGQRVQRSURFHVUMHDYDQMD
SUREOHPDSRMPRYLPDLOLRSLPQDHOLPD
0LOMHQMHQDVPRHGRYHVWLMHGLQRGRVSR]QDMHGDQDPQHPRHGDWL
SRVOMHGQMLRGJRYRU
0LOMHQMHSRLQMHVXHQMHP
0LOMHQMHPRWNULYDPRSURFMHQMXMHPRJUDGLPRVXGRYHLSUHGYLDPR
,QWHOHNWXDOQDSHUIRUPDQVDXVSMHKGRVWLJQXHUH]XOWDWVWYDUD]DGRYROMVWYR
WH]QDLSR]LWLYQHHPRFLMHDRQHVXSRNUHWDLPLOMHQMD
PLOMHQMHSURPLOMDQMHSURVXGEDSURVXLYDQMHXSRUHLYDQMHPXGURVW
SDPHWUD]XPSDPHWEXGDODJOXSRVWOXGRVWOXDFL
08'5267,/8'267
XGQMD]DPRLQHPDNRULMHQXVQD]LQHJRXVODERVWL
pRYMHNSRVMHGXMHPRLNRMHQDGLOD]HQMHJRYHPRUDOQHQRUPH
'DQDQMDJRUXDOMXGVND]DGDDQHVDVWRMLVHXL]GUOMLYRVWLSUHGGDOMQMLP
]ORXSRWUHEDPDVXVWDYDPRLQHJRRRGYDMDQMXRGQMHJDLNXOWLYLUDQMXQDLK
VXEMHNWLYQLKUH]HUYLNDRQLNDGSULMH
XGQMD]DPRLQHPDNRULMHQXVQD]LQHJRXVODERVWL
pRYMHNSRVMHGXMHPRLNRMHQDGLOD]HQMHJRYHPRUDOQHQRUPH
'DQDQMDJRUXDOMXGVND]DGDDQHVDVWRMLVHXL]GUOMLYRVWLSUHGGDOMQMLP
]ORXSRWUHEDPDVXVWDYDPRLQHJRRRGYDMDQMXRGQMHJDLNXOWLYLUDQMXQDLK
VXEMHNWLYQLKUH]HUYLNDRQLNDGSULMH
08'5267,/8'267
PLOMHQMHSURPLOMDQMHSURVXGEDSURVXLYDQMHXSRUHLYDQMHPXGURVW
SDPHWUD]XPSDPHWEXGDODJOXSRVWOXGRVWOXDFL
p$NRQHPRHXYLMHNELWLSDPHWDQEXGLEDUHPGREDU9DOMDQRYMHNLX
QDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
'UXJHQHSURVXXMHPRWDNRSRJUHQRNDRVDPHVHEH
,DNRVXVYLLVWRJPLOMHQMDPRJXLSDNELWLXNULYX
0LVOLWLWRQLMHYLHVMHGLQLWLXLQLWLEOLVNLPSULYLGXOLNXQHNRJYHOLNRJ
QDHOD
0LVOLWLMHMHGQDRGQDMYHLK]DEDYDOMXGVNHUDVH0LVOLWLMHQDSRUYMHURYDWL
NRPIRU
0LVOLWLMHSRURNNRMLVHWHNRPRHL]OLMHLWLDGPLQLVWUDWLYQLPVUHGVWYLPD
0LVOLWLMHUD]JRYDUDWLVDVDPLPVRERP
0LVOLWLVORERGQRWR]QDLQHWRYHOLNRDOLPLVOLWLWRQR]QDLMRYLH
0LVOLWL]QDLNUHWDWLVHSREHVNRQDQRVWL
0LOMHQMHMHNUDOMLFDVYLMHWDMHUMHJOXSRVWNUDOMLFDEXGDOD
0LOMHQMHMHRGXDNRGSULWLVNDLYRWDQDVLOMDQHSUDYGHPUDND
0LOMHQMHMHUHDJLUDQMHQDSRGUDDMHNRMLQLVXQD]RQL6YDNRMHPLOMHQMH
VYRMHYUVQRUMHDYDQMHSUREOHPD
0LOMHQMHMHWHPHOMVYHJD
0LOMHQMHMHWRNVYLMHVWLLLGHMDVDVLPEROLQLPVDGUDMHPWRJDSURX]URNXMH
SUREOHPLOL]DGDWDNNRMLYRGLNDUMHHQMXRGQRVQRSURFHVUMHDYDQMD
SUREOHPDSRMPRYLPDLOLRSLPQDHOLPD
0LOMHQMHQDVPRHGRYHVWLMHGLQRGRVSR]QDMHGDQDPQHPRHGDWL
SRVOMHGQMLRGJRYRU
0LOMHQMHSRLQMHVXHQMHP
0LOMHQMHPRWNULYDPRSURFMHQMXMHPRJUDGLPRVXGRYHLSUHGYLDPR
,QWHOHNWXDOQDSHUIRUPDQVDXVSMHKGRVWLJQXHUH]XOWDWVWYDUD]DGRYROMVWYR
WH]QDLSR]LWLYQHHPRFLMHDRQHVXSRNUHWDLPLOMHQMD
p$NRQHPRHXYLMHNELWLSDPHWDQEXGLEDUHPGREDU9DOMDQRYMHNLX
QDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
'UXJHQHSURVXXMHPRWDNRSRJUHQRNDRVDPHVHEH
,DNRVXVYLLVWRJPLOMHQMDPRJXLSDNELWLXNULYX
0LVOLWLWRQLMHYLHVMHGLQLWLXLQLWLEOLVNLPSULYLGXOLNXQHNRJYHOLNRJ
QDHOD
0LVOLWLMHMHGQDRGQDMYHLK]DEDYDOMXGVNHUDVH0LVOLWLMHQDSRUYMHURYDWL
NRPIRU
0LVOLWLMHSRURNNRMLVHWHNRPRHL]OLMHLWLDGPLQLVWUDWLYQLPVUHGVWYLPD
0LVOLWLMHUD]JRYDUDWLVDVDPLPVRERP
0LVOLWLVORERGQRWR]QDLQHWRYHOLNRDOLPLVOLWLWRQR]QDLMRYLH
0LVOLWL]QDLNUHWDWLVHSREHVNRQDQRVWL
0LOMHQMHMHNUDOMLFDVYLMHWDMHUMHJOXSRVWNUDOMLFDEXGDOD
0LOMHQMHMHRGXDNRGSULWLVNDLYRWDQDVLOMDQHSUDYGHPUDND
0LOMHQMHMHUHDJLUDQMHQDSRGUDDMHNRMLQLVXQD]RQL6YDNRMHPLOMHQMH
VYRMHYUVQRUMHDYDQMHSUREOHPD
0LOMHQMHMHWHPHOMVYHJD
0LOMHQMHMHWRNVYLMHVWLLLGHMDVDVLPEROLQLPVDGUDMHPWRJDSURX]URNXMH
SUREOHPLOL]DGDWDNNRMLYRGLNDUMHHQMXRGQRVQRSURFHVUMHDYDQMD
SUREOHPDSRMPRYLPDLOLRSLPQDHOLPD
0LOMHQMHQDVPRHGRYHVWLMHGLQRGRVSR]QDMHGDQDPQHPRHGDWL
SRVOMHGQMLRGJRYRU
0LOMHQMHSRLQMHVXHQMHP
0LOMHQMHPRWNULYDPRSURFMHQMXMHPRJUDGLPRVXGRYHLSUHGYLDPR
,QWHOHNWXDOQDSHUIRUPDQVDXVSMHKGRVWLJQXHUH]XOWDWVWYDUD]DGRYROMVWYR
WH]QDLSR]LWLYQHHPRFLMHDRQHVXSRNUHWDLPLOMHQMD
PLOMHQMHSURPLOMDQMHSURVXGEDSURVXLYDQMHXSRUHLYDQMHPXGURVW
SDPHWUD]XPSDPHWEXGDODJOXSRVWOXGRVWOXDFL
08'5267,/8'267
XGQMD]DPRLQHPDNRULMHQXVQD]LQHJRXVODERVWL
pRYMHNSRVMHGXMHPRLNRMHQDGLOD]HQMHJRYHPRUDOQHQRUPH
'DQDQMDJRUXDOMXGVND]DGDDQHVDVWRMLVHXL]GUOMLYRVWLSUHGGDOMQMLP
]ORXSRWUHEDPDVXVWDYDPRLQHJRRRGYDMDQMXRGQMHJDLNXOWLYLUDQMXQDLK
VXEMHNWLYQLKUH]HUYLNDRQLNDGSULMH
0QRJLQHPLVOHQLQDWRGUXJRRVLPQDWRWRGUXJLPLVOHRQMLPD1R
PXGURVWMHNDGDVHVDPRJDVHEHQLRHPQH]DYDUDYD
1DHPMHPLOMHQXVDGUDMPDWHULMD
1HSRVWRMDQMHPLOMHQMDLQLYLH]ODQHJRVYDSRJUHQDPLOMHQMDMHU
HYHQWXDOQRQDMRSDVQLMHPPRHSRPRLGDL]QHQDGDVWHNQHSRJXEQXYHLQX
2GUHLVHPLOMHQMD]QDLREMDYLWLGXKRYQLEDQNURW
3RVWRMHYDQLMHVWYDULQDRYRPVYLMHWXQHJRQDYHVWLOMXGHQDUD]PLOMDQMH
3URPLMHQLWLPLOMHQMHPRHELWLQHSRNROHEOMLYLMHQHJRXVWUDMDWLQDVWDURP
3URPLOMDQMHQDVPRHGRYHVWLGRVSR]QDMHGDQDPUD]XPQHPRHGDWL
SRVOMHGQMLRGJRYRUVYLMHWPLVOLRVWDMHXSDUDGRNVX
3URVXLYDWLRVREH]QDLULVDWLJURWHVNQHVOLNHRQMLPD
3URVYMHHQRVW5D]XPQDPXYLMHNSRND]XMHXNRMHPPUDNXLYLPR
6DPRRQDMNRMLPLVOLGRLYOMDYDVYRMLYRWLYRWPLPRLOD]LRQRJDNRMLQH
PLVOL
6NODGQRVWXPLOMHQMXVWYDUDSULMDWHOMVWYR
6XGLWLORJLQRLVXGLWLLVWLQLWRGYLMHVXUD]OLLWHVWYDUL
6YDNDMHRSHQLWDL]MDYDNDRHNNRMLVHL]GDQDQHNXEDQNX1MHJRYD
YULMHGQRVWRYLVLRWRPHNROLNRLPDSRNULD6YDNRPSULSDGDSUDYRGDLPD
VYRMHPLOMHQMHLGDJDL]UDDYDXWRPSUDYXMHVDGUDQRGDWUDLSULPDL
GDMHLQIRUPDFLMHLLGHMHSRPRXELORNRMHJVUHGVWYDEH]RE]LUDQDJUDQLFH
6YDWNRLPDSUDYRQDYODVWLWRPLOMHQMHDOLQHPDSUDYRQDWRGDGUXJLPRUDMX
LVWRWDNRPLVOLWL
.RULVQRMHLPDWLNRMHPLOMHQMHXSULXYL
6YHWRMHVPRSRVOMHGLFDMHRQRJDWRVPRPLVOLOL
WRGUXJRPRHELWLX]ORPYUHPHQXQHJRGREUDPLVDR
WRMHQDMEUHQDVYLMHWX"0LVDR
7NRMHSUHYLHNRPRWDQGDVDPPLVOLLEXGHVDPVYRMVXGDFXNODSDVHX
]DEUDQHNDNYHMHVX
7NRQHHUDVXLYDWLWDMMHIDQDWLNWNRQH]QDUDVXLYDWLWDMMHEXGDODWNRVH
QHRVXXMHUDVXLYDWLWDMMHURE
8OMXGVNRMMHSULURGLUD]XPQRUD]PLOMDWLDQHUD]XPQRGMHORYDWL
8WHNLPYUHPHQLPDVXRQLNRMLPLVOHOMXGLGUXJRJDPLOMHQMD
8VOLMHGPLVDRQHGLMHWHQDVWXSDGXKRYQLVNRUEXW
8LFLPDPLVOLOLMHHVHUDQHVUFD
9ROLPROMXGHNRMLJRYRUHRQRWRPLVOH3RGXYMHWRPGDPLVOHLVWRWRLPL
0QRJLQHPLVOHQLQDWRGUXJRRVLPQDWRWRGUXJLPLVOHRQMLPD1R
PXGURVWMHNDGDVHVDPRJDVHEHQLRHPQH]DYDUDYD
1DHPMHPLOMHQXVDGUDMPDWHULMD
1HSRVWRMDQMHPLOMHQMDLQLYLH]ODQHJRVYDSRJUHQDPLOMHQMDMHU
HYHQWXDOQRQDMRSDVQLMHPPRHSRPRLGDL]QHQDGDVWHNQHSRJXEQXYHLQX
2GUHLVHPLOMHQMD]QDLREMDYLWLGXKRYQLEDQNURW
3RVWRMHYDQLMHVWYDULQDRYRPVYLMHWXQHJRQDYHVWLOMXGHQDUD]PLOMDQMH
3URPLMHQLWLPLOMHQMHPRHELWLQHSRNROHEOMLYLMHQHJRXVWUDMDWLQDVWDURP
3URPLOMDQMHQDVPRHGRYHVWLGRVSR]QDMHGDQDPUD]XPQHPRHGDWL
SRVOMHGQMLRGJRYRUVYLMHWPLVOLRVWDMHXSDUDGRNVX
3URVXLYDWLRVREH]QDLULVDWLJURWHVNQHVOLNHRQMLPD
3URVYMHHQRVW5D]XPQDPXYLMHNSRND]XMHXNRMHPPUDNXLYLPR
6DPRRQDMNRMLPLVOLGRLYOMDYDVYRMLYRWLYRWPLPRLOD]LRQRJDNRMLQH
PLVOL
6NODGQRVWXPLOMHQMXVWYDUDSULMDWHOMVWYR
6XGLWLORJLQRLVXGLWLLVWLQLWRGYLMHVXUD]OLLWHVWYDUL
6YDNDMHRSHQLWDL]MDYDNDRHNNRMLVHL]GDQDQHNXEDQNX1MHJRYD
YULMHGQRVWRYLVLRWRPHNROLNRLPDSRNULD6YDNRPSULSDGDSUDYRGDLPD
VYRMHPLOMHQMHLGDJDL]UDDYDXWRPSUDYXMHVDGUDQRGDWUDLSULPDL
GDMHLQIRUPDFLMHLLGHMHSRPRXELORNRMHJVUHGVWYDEH]RE]LUDQDJUDQLFH
6YDWNRLPDSUDYRQDYODVWLWRPLOMHQMHDOLQHPDSUDYRQDWRGDGUXJLPRUDMX
LVWRWDNRPLVOLWL
.RULVQRMHLPDWLNRMHPLOMHQMHXSULXYL
6YHWRMHVPRSRVOMHGLFDMHRQRJDWRVPRPLVOLOL
WRGUXJRPRHELWLX]ORPYUHPHQXQHJRGREUDPLVDR
WRMHQDMEUHQDVYLMHWX"0LVDR
7NRMHSUHYLHNRPRWDQGDVDPPLVOLLEXGHVDPVYRMVXGDFXNODSDVHX
]DEUDQHNDNYHMHVX
7NRQHHUDVXLYDWLWDMMHIDQDWLNWNRQH]QDUDVXLYDWLWDMMHEXGDODWNRVH
QHRVXXMHUDVXLYDWLWDMMHURE
8OMXGVNRMMHSULURGLUD]XPQRUD]PLOMDWLDQHUD]XPQRGMHORYDWL
8WHNLPYUHPHQLPDVXRQLNRMLPLVOHOMXGLGUXJRJDPLOMHQMD
8VOLMHGPLVDRQHGLMHWHQDVWXSDGXKRYQLVNRUEXW
8LFLPDPLVOLOLMHHVHUDQHVUFD
9ROLPROMXGHNRMLJRYRUHRQRWRPLVOH3RGXYMHWRPGDPLVOHLVWRWRLPL
0QRJLQHPLVOHQLQDWRGUXJRRVLPQDWRWRGUXJLPLVOHRQMLPD1R
PXGURVWMHNDGDVHVDPRJDVHEHQLRHPQH]DYDUDYD
1DHPMHPLOMHQXVDGUDMPDWHULMD
1HSRVWRMDQMHPLOMHQMDLQLYLH]ODQHJRVYDSRJUHQDPLOMHQMDMHU
HYHQWXDOQRQDMRSDVQLMHPPRHSRPRLGDL]QHQDGDVWHNQHSRJXEQXYHLQX
2GUHLVHPLOMHQMD]QDLREMDYLWLGXKRYQLEDQNURW
3RVWRMHYDQLMHVWYDULQDRYRPVYLMHWXQHJRQDYHVWLOMXGHQDUD]PLOMDQMH
3URPLMHQLWLPLOMHQMHPRHELWLQHSRNROHEOMLYLMHQHJRXVWUDMDWLQDVWDURP
3URPLOMDQMHQDVPRHGRYHVWLGRVSR]QDMHGDQDPUD]XPQHPRHGDWL
SRVOMHGQMLRGJRYRUVYLMHWPLVOLRVWDMHXSDUDGRNVX
3URVXLYDWLRVREH]QDLULVDWLJURWHVNQHVOLNHRQMLPD
3URVYMHHQRVW5D]XPQDPXYLMHNSRND]XMHXNRMHPPUDNXLYLPR
6DPRRQDMNRMLPLVOLGRLYOMDYDVYRMLYRWLYRWPLPRLOD]LRQRJDNRMLQH
PLVOL
6NODGQRVWXPLOMHQMXVWYDUDSULMDWHOMVWYR
6XGLWLORJLQRLVXGLWLLVWLQLWRGYLMHVXUD]OLLWHVWYDUL
6YDNDMHRSHQLWDL]MDYDNDRHNNRMLVHL]GDQDQHNXEDQNX1MHJRYD
YULMHGQRVWRYLVLRWRPHNROLNRLPDSRNULD6YDNRPSULSDGDSUDYRGDLPD
VYRMHPLOMHQMHLGDJDL]UDDYDXWRPSUDYXMHVDGUDQRGDWUDLSULPDL
GDMHLQIRUPDFLMHLLGHMHSRPRXELORNRMHJVUHGVWYDEH]RE]LUDQDJUDQLFH
6YDWNRLPDSUDYRQDYODVWLWRPLOMHQMHDOLQHPDSUDYRQDWRGDGUXJLPRUDMX
LVWRWDNRPLVOLWL
.RULVQRMHLPDWLNRMHPLOMHQMHXSULXYL
6YHWRMHVPRSRVOMHGLFDMHRQRJDWRVPRPLVOLOL
WRGUXJRPRHELWLX]ORPYUHPHQXQHJRGREUDPLVDR
WRMHQDMEUHQDVYLMHWX"0LVDR
7NRMHSUHYLHNRPRWDQGDVDPPLVOLLEXGHVDPVYRMVXGDFXNODSDVHX
]DEUDQHNDNYHMHVX
7NRQHHUDVXLYDWLWDMMHIDQDWLNWNRQH]QDUDVXLYDWLWDMMHEXGDODWNRVH
QHRVXXMHUDVXLYDWLWDMMHURE
8OMXGVNRMMHSULURGLUD]XPQRUD]PLOMDWLDQHUD]XPQRGMHORYDWL
8WHNLPYUHPHQLPDVXRQLNRMLPLVOHOMXGLGUXJRJDPLOMHQMD
8VOLMHGPLVDRQHGLMHWHQDVWXSDGXKRYQLVNRUEXW
8LFLPDPLVOLOLMHHVHUDQHVUFD
9ROLPROMXGHNRMLJRYRUHRQRWRPLVOH3RGXYMHWRPGDPLVOHLVWRWRLPL
0QRJLQHPLVOHQLQDWRGUXJRRVLPQDWRWRGUXJLPLVOHRQMLPD1R
PXGURVWMHNDGDVHVDPRJDVHEHQLRHPQH]DYDUDYD
1DHPMHPLOMHQXVDGUDMPDWHULMD
1HSRVWRMDQMHPLOMHQMDLQLYLH]ODQHJRVYDSRJUHQDPLOMHQMDMHU
HYHQWXDOQRQDMRSDVQLMHPPRHSRPRLGDL]QHQDGDVWHNQHSRJXEQXYHLQX
2GUHLVHPLOMHQMD]QDLREMDYLWLGXKRYQLEDQNURW
3RVWRMHYDQLMHVWYDULQDRYRPVYLMHWXQHJRQDYHVWLOMXGHQDUD]PLOMDQMH
3URPLMHQLWLPLOMHQMHPRHELWLQHSRNROHEOMLYLMHQHJRXVWUDMDWLQDVWDURP
3URPLOMDQMHQDVPRHGRYHVWLGRVSR]QDMHGDQDPUD]XPQHPRHGDWL
SRVOMHGQMLRGJRYRUVYLMHWPLVOLRVWDMHXSDUDGRNVX
3URVXLYDWLRVREH]QDLULVDWLJURWHVNQHVOLNHRQMLPD
3URVYMHHQRVW5D]XPQDPXYLMHNSRND]XMHXNRMHPPUDNXLYLPR
6DPRRQDMNRMLPLVOLGRLYOMDYDVYRMLYRWLYRWPLPRLOD]LRQRJDNRMLQH
PLVOL
6NODGQRVWXPLOMHQMXVWYDUDSULMDWHOMVWYR
6XGLWLORJLQRLVXGLWLLVWLQLWRGYLMHVXUD]OLLWHVWYDUL
6YDNDMHRSHQLWDL]MDYDNDRHNNRMLVHL]GDQDQHNXEDQNX1MHJRYD
YULMHGQRVWRYLVLRWRPHNROLNRLPDSRNULD6YDNRPSULSDGDSUDYRGDLPD
VYRMHPLOMHQMHLGDJDL]UDDYDXWRPSUDYXMHVDGUDQRGDWUDLSULPDL
GDMHLQIRUPDFLMHLLGHMHSRPRXELORNRMHJVUHGVWYDEH]RE]LUDQDJUDQLFH
6YDWNRLPDSUDYRQDYODVWLWRPLOMHQMHDOLQHPDSUDYRQDWRGDGUXJLPRUDMX
LVWRWDNRPLVOLWL
.RULVQRMHLPDWLNRMHPLOMHQMHXSULXYL
6YHWRMHVPRSRVOMHGLFDMHRQRJDWRVPRPLVOLOL
WRGUXJRPRHELWLX]ORPYUHPHQXQHJRGREUDPLVDR
WRMHQDMEUHQDVYLMHWX"0LVDR
7NRMHSUHYLHNRPRWDQGDVDPPLVOLLEXGHVDPVYRMVXGDFXNODSDVHX
]DEUDQHNDNYHMHVX
7NRQHHUDVXLYDWLWDMMHIDQDWLNWNRQH]QDUDVXLYDWLWDMMHEXGDODWNRVH
QHRVXXMHUDVXLYDWLWDMMHURE
8OMXGVNRMMHSULURGLUD]XPQRUD]PLOMDWLDQHUD]XPQRGMHORYDWL
8WHNLPYUHPHQLPDVXRQLNRMLPLVOHOMXGLGUXJRJDPLOMHQMD
8VOLMHGPLVDRQHGLMHWHQDVWXSDGXKRYQLVNRUEXW
8LFLPDPLVOLOLMHHVHUDQHVUFD
9ROLPROMXGHNRMLJRYRUHRQRWRPLVOH3RGXYMHWRPGDPLVOHLVWRWRLPL
=DYHOLNHPLVOLWUHEDELWLKHURMLLGHDOLVW
o6YDSRUHHQMDKUDPOMX
p$NRGYDRYMHNDRLVWRMVWYDULGRQRVHVXSURWDQVXGPRJXHMHGDVHMHGDQ
RGQMLKYDUD8YMHUHQMHPLMHQMDMXMDNLUD]OR]L6YDUDFLRQDOQDELDNRMD
LVWLQLWRVXGHPRGDPRUDMXQDLVWLQDLQLOLVOLDQSURVXLYDWL
$NRL]X]PHPRSDWQMHEROHVWNDRSXWRND]MH]GUDYD
$NRMHVORERGDPRJXQRVWL]ERUDRGDEHULRQRQDMEROMH
$NRQLMHPRJXHRGEDFLWLRQRWRQHYDOMDWUHEDORELJDEDURGYRMLWLRGRQRJ
WRYDOMD
$NRSXQRUD]PLOMDXVWDQMXVLLYMHWLXYLHHSRKD
$NRUD]XPLQLRYMHNDUD]XPJDYRGL
$NRVDP]DVHEHQHPDULHPXVHQDGDRGGUXJLK"
$NRVHEU]RSRYMHUDYDSRVWDMHODNRPLVOHQ
$NRVHRGULHVORERGQRJUD]PLOMDQMD]QDLGDVLREMDYLRGXKRYQL
EDQNURW
$NRVHULMHPXGUDFSULPLMHQLQDRYMHNDNRMLLYLRGRQRJDWRLPDDGDQH
PLVOLQDRQRWRQHPDRQGDVXVYLRYLPXGUDFL
$NRVLQHNXGDSR]YDQDHOLWRRWNORQLWLL]UD]LGRDOMHQMHPDQH
SURYLGQRPL]OLNRPGDQHPDYUHPHQDNDRGDJDGUXJLLPDMXRGYLH
3RNXDMSUHGORLWLGUXJRJVXJRYRUQLNDNRMLLPDSRWYRMHPLVNUHQRP
PLOMHQMXEROMDVWDMDOLWDRGWHEH$NRVL]DGRYROMDQVQLLPLPDVYHWRWL
WUHED
$NRXPRPULMHLWLHOLRQGDRWRPHUD]PLOMDMSRQRL
$NRXVSLMHPRSURQDLNROLNRGDOHNRPRHUD]XPSURLULWLVYRMYLGRNUXJX
NRMRMMHPMHULVSRVREDQGDGRHGRL]YMHVQRVWLDXNDNYLPVOXDMHYLPDPRH
VDPRVXGLWLLSRJDDWLWDGDHPRPRGDQDXLWLGDVH]DGRYROMLPRRQLPHWR
QDPMHXWRPVWDQMXGRVWXSQR6SR]QDMDQDLKPRJXQRVWLMHVWOLMHNSURWLY
VNHSWLFL]PDLQHDNWLYQRVWL
$NRHOLVD]QDWLQHWRDSVROXWQRPRUDVHRVORERGLWLWLMHODLSRJOHGDWLX
SUDYXUHDOQRVWGXH
%LVWUDJODYDMHQDMEROMDGURJD
%LWLPXGDU]QDLQHVWLGMHWLVH]ERJWRJDWRVHQLWDQH]QDQHERMDWLVHWRJD
GDVHQLWDQH]QDLQHELWLSRQRVDQ]ERJWRJDWRVHQLWDQH]QD
%LWLVSUHPDQMHSXQR]QDWLHNDWLMHYLHDOLWHNLVNRULVWLWLSUDYLWUHQXWDNMH
VYH
%ODJRRYMHNXNRMLMHVWHNDRPXGURVWRRYMHNXNRMLMH]DGRELRUD]ERULWRVW
MHUEROMHMHQMXVWMHLQHJRVUHEUR
o6YDSRUHHQMDKUDPOMX
p$NRGYDRYMHNDRLVWRMVWYDULGRQRVHVXSURWDQVXGPRJXHMHGDVHMHGDQ
RGQMLKYDUD8YMHUHQMHPLMHQMDMXMDNLUD]OR]L6YDUDFLRQDOQDELDNRMD
LVWLQLWRVXGHPRGDPRUDMXQDLVWLQDLQLOLVOLDQSURVXLYDWL
$NRL]X]PHPRSDWQMHEROHVWNDRSXWRND]MH]GUDYD
$NRMHVORERGDPRJXQRVWL]ERUDRGDEHULRQRQDMEROMH
$NRQLMHPRJXHRGEDFLWLRQRWRQHYDOMDWUHEDORELJDEDURGYRMLWLRGRQRJ
WRYDOMD
$NRSXQRUD]PLOMDXVWDQMXVLLYMHWLXYLHHSRKD
$NRUD]XPLQLRYMHNDUD]XPJDYRGL
$NRVDP]DVHEHQHPDULHPXVHQDGDRGGUXJLK"
$NRVHEU]RSRYMHUDYDSRVWDMHODNRPLVOHQ
$NRVHRGULHVORERGQRJUD]PLOMDQMD]QDLGDVLREMDYLRGXKRYQL
EDQNURW
$NRVHULMHPXGUDFSULPLMHQLQDRYMHNDNRMLLYLRGRQRJDWRLPDDGDQH
PLVOLQDRQRWRQHPDRQGDVXVYLRYLPXGUDFL
$NRVLQHNXGDSR]YDQDHOLWRRWNORQLWLL]UD]LGRDOMHQMHPDQH
SURYLGQRPL]OLNRPGDQHPDYUHPHQDNDRGDJDGUXJLLPDMXRGYLH
3RNXDMSUHGORLWLGUXJRJVXJRYRUQLNDNRMLLPDSRWYRMHPLVNUHQRP
PLOMHQMXEROMDVWDMDOLWDRGWHEH$NRVL]DGRYROMDQVQLLPLPDVYHWRWL
WUHED
$NRXPRPULMHLWLHOLRQGDRWRPHUD]PLOMDMSRQRL
$NRXVSLMHPRSURQDLNROLNRGDOHNRPRHUD]XPSURLULWLVYRMYLGRNUXJX
NRMRMMHPMHULVSRVREDQGDGRHGRL]YMHVQRVWLDXNDNYLPVOXDMHYLPDPRH
VDPRVXGLWLLSRJDDWLWDGDHPRPRGDQDXLWLGDVH]DGRYROMLPRRQLPHWR
QDPMHXWRPVWDQMXGRVWXSQR6SR]QDMDQDLKPRJXQRVWLMHVWOLMHNSURWLY
VNHSWLFL]PDLQHDNWLYQRVWL
$NRHOLVD]QDWLQHWRDSVROXWQRPRUDVHRVORERGLWLWLMHODLSRJOHGDWLX
SUDYXUHDOQRVWGXH
%LVWUDJODYDMHQDMEROMDGURJD
%LWLPXGDU]QDLQHVWLGMHWLVH]ERJWRJDWRVHQLWDQH]QDQHERMDWLVHWRJD
GDVHQLWDQH]QDLQHELWLSRQRVDQ]ERJWRJDWRVHQLWDQH]QD
%LWLVSUHPDQMHSXQR]QDWLHNDWLMHYLHDOLWHNLVNRULVWLWLSUDYLWUHQXWDNMH
VYH
%ODJRRYMHNXNRMLMHVWHNDRPXGURVWRRYMHNXNRMLMH]DGRELRUD]ERULWRVW
MHUEROMHMHQMXVWMHLQHJRVUHEUR
=DYHOLNHPLVOLWUHEDELWLKHURMLLGHDOLVW
=DYHOLNHPLVOLWUHEDELWLKHURMLLGHDOLVW
6YDSRUHHQMDKUDPOMX
o
p$NRGYDRYMHNDRLVWRMVWYDULGRQRVHVXSURWDQVXGPRJXHMHGDVHMHGDQ
RGQMLKYDUD8YMHUHQMHPLMHQMDMXMDNLUD]OR]L6YDUDFLRQDOQDELDNRMD
LVWLQLWRVXGHPRGDPRUDMXQDLVWLQDLQLOLVOLDQSURVXLYDWL
$NRL]X]PHPRSDWQMHEROHVWNDRSXWRND]MH]GUDYD
$NRMHVORERGDPRJXQRVWL]ERUDRGDEHULRQRQDMEROMH
$NRQLMHPRJXHRGEDFLWLRQRWRQHYDOMDWUHEDORELJDEDURGYRMLWLRGRQRJ
WRYDOMD
$NRSXQRUD]PLOMDXVWDQMXVLLYMHWLXYLHHSRKD
$NRUD]XPLQLRYMHNDUD]XPJDYRGL
$NRVDP]DVHEHQHPDULHPXVHQDGDRGGUXJLK"
$NRVHEU]RSRYMHUDYDSRVWDMHODNRPLVOHQ
$NRVHRGULHVORERGQRJUD]PLOMDQMD]QDLGDVLREMDYLRGXKRYQL
EDQNURW
$NRVHULMHPXGUDFSULPLMHQLQDRYMHNDNRMLLYLRGRQRJDWRLPDDGDQH
PLVOLQDRQRWRQHPDRQGDVXVYLRYLPXGUDFL
$NRVLQHNXGDSR]YDQDHOLWRRWNORQLWLL]UD]LGRDOMHQMHPDQH
SURYLGQRPL]OLNRPGDQHPDYUHPHQDNDRGDJDGUXJLLPDMXRGYLH
3RNXDMSUHGORLWLGUXJRJVXJRYRUQLNDNRMLLPDSRWYRMHPLVNUHQRP
PLOMHQMXEROMDVWDMDOLWDRGWHEH$NRVL]DGRYROMDQVQLLPLPDVYHWRWL
WUHED
$NRXPRPULMHLWLHOLRQGDRWRPHUD]PLOMDMSRQRL
$NRXVSLMHPRSURQDLNROLNRGDOHNRPRHUD]XPSURLULWLVYRMYLGRNUXJX
NRMRMMHPMHULVSRVREDQGDGRHGRL]YMHVQRVWLDXNDNYLPVOXDMHYLPDPRH
VDPRVXGLWLLSRJDDWLWDGDHPRPRGDQDXLWLGDVH]DGRYROMLPRRQLPHWR
QDPMHXWRPVWDQMXGRVWXSQR6SR]QDMDQDLKPRJXQRVWLMHVWOLMHNSURWLY
VNHSWLFL]PDLQHDNWLYQRVWL
$NRHOLVD]QDWLQHWRDSVROXWQRPRUDVHRVORERGLWLWLMHODLSRJOHGDWLX
SUDYXUHDOQRVWGXH
%LVWUDJODYDMHQDMEROMDGURJD
%LWLPXGDU]QDLQHVWLGMHWLVH]ERJWRJDWRVHQLWDQH]QDQHERMDWLVHWRJD
GDVHQLWDQH]QDLQHELWLSRQRVDQ]ERJWRJDWRVHQLWDQH]QD
%LWLVSUHPDQMHSXQR]QDWLHNDWLMHYLHDOLWHNLVNRULVWLWLSUDYLWUHQXWDNMH
VYH
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MHUEROMHMHQMXVWMHLQHJRVUHEUR
o6YDSRUHHQMDKUDPOMX
p$NRGYDRYMHNDRLVWRMVWYDULGRQRVHVXSURWDQVXGPRJXHMHGDVHMHGDQ
RGQMLKYDUD8YMHUHQMHPLMHQMDMXMDNLUD]OR]L6YDUDFLRQDOQDELDNRMD
LVWLQLWRVXGHPRGDPRUDMXQDLVWLQDLQLOLVOLDQSURVXLYDWL
$NRL]X]PHPRSDWQMHEROHVWNDRSXWRND]MH]GUDYD
$NRMHVORERGDPRJXQRVWL]ERUDRGDEHULRQRQDMEROMH
$NRQLMHPRJXHRGEDFLWLRQRWRQHYDOMDWUHEDORELJDEDURGYRMLWLRGRQRJ
WRYDOMD
$NRSXQRUD]PLOMDXVWDQMXVLLYMHWLXYLHHSRKD
$NRUD]XPLQLRYMHNDUD]XPJDYRGL
$NRVDP]DVHEHQHPDULHPXVHQDGDRGGUXJLK"
$NRVHEU]RSRYMHUDYDSRVWDMHODNRPLVOHQ
$NRVHRGULHVORERGQRJUD]PLOMDQMD]QDLGDVLREMDYLRGXKRYQL
EDQNURW
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PLVOLQDRQRWRQHPDRQGDVXVYLRYLPXGUDFL
$NRVLQHNXGDSR]YDQDHOLWRRWNORQLWLL]UD]LGRDOMHQMHPDQH
SURYLGQRPL]OLNRPGDQHPDYUHPHQDNDRGDJDGUXJLLPDMXRGYLH
3RNXDMSUHGORLWLGUXJRJVXJRYRUQLNDNRMLLPDSRWYRMHPLVNUHQRP
PLOMHQMXEROMDVWDMDOLWDRGWHEH$NRVL]DGRYROMDQVQLLPLPDVYHWRWL
WUHED
$NRXPRPULMHLWLHOLRQGDRWRPHUD]PLOMDMSRQRL
$NRXVSLMHPRSURQDLNROLNRGDOHNRPRHUD]XPSURLULWLVYRMYLGRNUXJX
NRMRMMHPMHULVSRVREDQGDGRHGRL]YMHVQRVWLDXNDNYLPVOXDMHYLPDPRH
VDPRVXGLWLLSRJDDWLWDGDHPRPRGDQDXLWLGDVH]DGRYROMLPRRQLPHWR
QDPMHXWRPVWDQMXGRVWXSQR6SR]QDMDQDLKPRJXQRVWLMHVWOLMHNSURWLY
VNHSWLFL]PDLQHDNWLYQRVWL
$NRHOLVD]QDWLQHWRDSVROXWQRPRUDVHRVORERGLWLWLMHODLSRJOHGDWLX
SUDYXUHDOQRVWGXH
%LVWUDJODYDMHQDMEROMDGURJD
%LWLPXGDU]QDLQHVWLGMHWLVH]ERJWRJDWRVHQLWDQH]QDQHERMDWLVHWRJD
GDVHQLWDQH]QDLQHELWLSRQRVDQ]ERJWRJDWRVHQLWDQH]QD
%LWLVSUHPDQMHSXQR]QDWLHNDWLMHYLHDOLWHNLVNRULVWLWLSUDYLWUHQXWDNMH
VYH
%ODJRRYMHNXNRMLMHVWHNDRPXGURVWRRYMHNXNRMLMH]DGRELRUD]ERULWRVW
MHUEROMHMHQMXVWMHLQHJRVUHEUR
=DYHOLNHPLVOLWUHEDELWLKHURMLLGHDOLVW
%ODJRRYMHNXNRMLUD]PLOMDRPXGURVWLLXPXMHUD]ERULWRNRMLXVUFXVYRMHP
SURXDYDQMH]LQHSXWRYHLSRVYHXMHVHXQMH]LQHWDMQH
%ROMHMHELWLEHVSRVOHQQHJRUDGLWLQHNRULVQHSRVORYH
%ROMHMHELWLXJODVWRQHWRQHJRRNUXJORQLWD%ROMHMHPDORUD]XPMHWLQHJR
UD]XPMHWLNULYR
%ROMHMHQHSULMDWHOMGREURJD
%ROMHMHRLPDYLGMHWLQHJRGXKRPOXWDWL
%ROMHMHSRNOL]QXWLVHQDFHVWLQHJRQDMH]LNX
%ROMHMHVOXDWLXNRUPXGUDRYMHNDQHJRVOXDWLKYDORVSMHYOXDND
%ROMHMHWRUDQLMHVSR]QDWLNROLNRVPRQHSRWUHEQLQDRYRPHVYLMHWX
%ROMHMHLYMHWLPDNDULMHGDQGDQNDRODYQHJRVWRWLQXJRGLQDNDRRYFD
%XGLVDPRVWDODQXRFMHQMLYDQMX
%XGLVDHWDOLYRGLUDXQDGRNQDVWRMLGDEXGHVDHWGDQHSRVWDMH
QHMDVDQ
%XGLXYMHUOMLY1DMEROMHHQHNRJDSULGRELWL]DWYRMQDXPDNRJDXYMHUL
GDJDMHEDRQ]DPLVOLRLGDMHRQWDNRUHLQMHJRYDXWRU
HVWRMHNRULVQLMHSR]QDYDWLPQRJHQHJRPQRJR]QDWL
HVWRMHQHVQRVDQRYMHNNRMLMHXYLMHNSDPHWDQ
HVWRWLNRULVWLSRJUHQRQDJDDQMHQHJRXRSHQLNDNYRQDJDDQMH
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'DUD]XPGROD]LWHNVJRGLQDPDQHXYLDVHSULMHQHJROLGRXLUD]XPL
JRGLQH
'RELOLELVPRSXQRYLHNDGDELVHSULND]LYDOLRQDNYLPDNDNYLMHVPRQHJR
NRGSRNXDMDGDL]JOHGDPRRQDNYLPDNDNYLQLVPR
'R]YROLVHELSRQHNXHNVFHQWULQRVW
'UXLVHVPXGULPLSRVWDWHPXGDU
*GMHMHUD]XPDODNRMHGRLGRVSRUD]XPD
*UDQHSRND]XMXNDNDYMHNRULMHQ
*UNLVWRLFLVXVPDWUDOLGDVYLPDYODGDORJRVVYMHWVNLXPVWYDUDODNDYDWUD
,WRXPUD]XPQLKQHYLGLWRWXVYRMRM]DRVWDORVWLYLGHGMHMDXOD
,LUDQRQDVSDYDQMHLUDQRXVWDMDWLLQL]GUDYLPERJDWLPLSDPHWQLP
,PDMVUDQRVWLVOXLWLVHYODVWLWLPUD]XPRP
, PDPRVDPRRQRWRQHGULPR
*GMHMHUD]XPDODNRMHGRLGRVSRUD]XPD
*UDQHSRND]XMXNDNDYMHNRULMHQ
*UNLVWRLFLVXVPDWUDOLGDVYLPDYODGDORJRVVYMHWVNLXPVWYDUDODNDYDWUD
,WRXPUD]XPQLKQHYLGLWRWXVYRMRM]DRVWDORVWLYLGHGMHMDXOD
,LUDQRQDVSDYDQMHLUDQRXVWDMDWLLQL]GUDYLPERJDWLPLSDPHWQLP
,PDMVUDQRVWLVOXLWLVHYODVWLWLPUD]XPRP
,PDPRVDPRRQRWRQHGULPR
%ODJRRYMHNXNRMLUD]PLOMDRPXGURVWLLXPXMHUD]ERULWRNRMLXVUFXVYRMHP
SURXDYDQMH]LQHSXWRYHLSRVYHXMHVHXQMH]LQHWDMQH
%ROMHMHELWLEHVSRVOHQQHJRUDGLWLQHNRULVQHSRVORYH
%ROMHMHELWLXJODVWRQHWRQHJRRNUXJORQLWD%ROMHMHPDORUD]XPMHWLQHJR
UD]XPMHWLNULYR
%ROMHMHQHSULMDWHOMGREURJD
%ROMHMHRLPDYLGMHWLQHJRGXKRPOXWDWL
%ROMHMHSRNOL]QXWLVHQDFHVWLQHJRQDMH]LNX
%ROMHMHVOXDWLXNRUPXGUDRYMHNDQHJRVOXDWLKYDORVSMHYOXDND
%ROMHMHWRUDQLMHVSR]QDWLNROLNRVPRQHSRWUHEQLQDRYRPHVYLMHWX
%ROMHMHLYMHWLPDNDULMHGDQGDQNDRODYQHJRVWRWLQXJRGLQDNDRRYFD
%XGLVDPRVWDODQXRFMHQMLYDQMX
%XGLVDHWDOLYRGLUDXQDGRNQDVWRMLGDEXGHVDHWGDQHSRVWDMH
QHMDVDQ
%XGLXYMHUOMLY1DMEROMHHQHNRJDSULGRELWL]DWYRMQDXPDNRJDXYMHUL
GDJDMHEDRQ]DPLVOLRLGDMHRQWDNRUHLQMHJRYDXWRU
HVWRMHNRULVQLMHSR]QDYDWLPQRJHQHJRPQRJR]QDWL
HVWRMHQHVQRVDQRYMHNNRMLMHXYLMHNSDPHWDQ
HVWRWLNRULVWLSRJUHQRQDJDDQMHQHJRXRSHQLNDNYRQDJDDQMH
'DOLMHQDDSDPHW]DLVWDQHMDVQDIRUPXODVNULYHQRJVPLVOD"
'DUD]XPGROD]LWHNVJRGLQDPDQHXYLDVHSULMHQHJROLGRXLUD]XPL
JRGLQH
'RELOLELVPRSXQRYLHNDGDELVHSULND]LYDOLRQDNYLPDNDNYLMHVPRQHJR
NRGSRNXDMDGDL]JOHGDPRRQDNYLPDNDNYLQLVPR
'R]YROLVHELSRQHNXHNVFHQWULQRVW
'UXLVHVPXGULPLSRVWDWHPXGDU
%ODJRRYMHNXNRMLUD]PLOMDRPXGURVWLLXPXMHUD]ERULWRNRMLXVUFXVYRMHP
SURXDYDQMH]LQHSXWRYHLSRVYHXMHVHXQMH]LQHWDMQH
%ROMHMHELWLEHVSRVOHQQHJRUDGLWLQHNRULVQHSRVORYH
%ROMHMHELWLXJODVWRQHWRQHJRRNUXJORQLWD%ROMHMHPDORUD]XPMHWLQHJR
UD]XPMHWLNULYR
%ROMHMHQHSULMDWHOMGREURJD
%ROMHMHRLPDYLGMHWLQHJRGXKRPOXWDWL
%ROMHMHSRNOL]QXWLVHQDFHVWLQHJRQDMH]LNX
%ROMHMHVOXDWLXNRUPXGUDRYMHNDQHJRVOXDWLKYDORVSMHYOXDND
%ROMHMHWRUDQLMHVSR]QDWLNROLNRVPRQHSRWUHEQLQDRYRPHVYLMHWX
%ROMHMHLYMHWLPDNDULMHGDQGDQNDRODYQHJRVWRWLQXJRGLQDNDRRYFD
%XGLVDPRVWDODQXRFMHQMLYDQMX
%XGLVDHWDOLYRGLUDXQDGRNQDVWRMLGDEXGHVDHWGDQHSRVWDMH
QHMDVDQ
%XGLXYMHUOMLY1DMEROMHHQHNRJDSULGRELWL]DWYRMQDXPDNRJDXYMHUL
GDJDMHEDRQ]DPLVOLRLGDMHRQWDNRUHLQMHJRYDXWRU
HVWRMHNRULVQLMHSR]QDYDWLPQRJHQHJRPQRJR]QDWL
HVWRMHQHVQRVDQRYMHNNRMLMHXYLMHNSDPHWDQ
HVWRWLNRULVWLSRJUHQRQDJDDQMHQHJRXRSHQLNDNYRQDJDDQMH
'DOLMHQDDSDPHW]DLVWDQHMDVQDIRUPXODVNULYHQRJVPLVOD"
'DUD]XPGROD]LWHNVJRGLQDPDQHXYLDVHSULMHQHJROLGRXLUD]XPL
JRGLQH
'RELOLELVPRSXQRYLHNDGDELVHSULND]LYDOLRQDNYLPDNDNYLMHVPRQHJR
NRGSRNXDMDGDL]JOHGDPRRQDNYLPDNDNYLQLVPR
'R]YROLVHELSRQHNXHNVFHQWULQRVW
'UXLVHVPXGULPLSRVWDWHPXGDU
*GMHMHUD]XPDODNRMHGRLGRVSRUD]XPD
*UDQHSRND]XMXNDNDYMHNRULMHQ
*UNLVWRLFLVXVPDWUDOLGDVYLPDYODGDORJRVVYMHWVNLXPVWYDUDODNDYDWUD
,WRXPUD]XPQLKQHYLGLWRWXVYRMRM]DRVWDORVWLYLGHGMHMDXOD
,LUDQRQDVSDYDQMHLUDQRXVWDMDWLLQL]GUDYLPERJDWLPLSDPHWQLP
,PDMVUDQRVWLVOXLWLVHYODVWLWLPUD]XPRP
, PDPRVDPRRQRWRQHGULPR
*GMHMHUD]XPDODNRMHGRLGRVSRUD]XPD
*UDQHSRND]XMXNDNDYMHNRULMHQ
*UNLVWRLFLVXVPDWUDOLGDVYLPDYODGDORJRVVYMHWVNLXPVWYDUDODNDYDWUD
,WRXPUD]XPQLKQHYLGLWRWXVYRMRM]DRVWDORVWLYLGHGMHMDXOD
,LUDQRQDVSDYDQMHLUDQRXVWDMDWLLQL]GUDYLPERJDWLPLSDPHWQLP
,PDMVUDQRVWLVOXLWLVHYODVWLWLPUD]XPRP
,PDPRVDPRRQRWRQHGULPR
%ODJRRYMHNXNRMLUD]PLOMDRPXGURVWLLXPXMHUD]ERULWRNRMLXVUFXVYRMHP
SURXDYDQMH]LQHSXWRYHLSRVYHXMHVHXQMH]LQHWDMQH
%ROMHMHELWLEHVSRVOHQQHJRUDGLWLQHNRULVQHSRVORYH
%ROMHMHELWLXJODVWRQHWRQHJRRNUXJORQLWD%ROMHMHPDORUD]XPMHWLQHJR
UD]XPMHWLNULYR
%ROMHMHQHSULMDWHOMGREURJD
%ROMHMHRLPDYLGMHWLQHJRGXKRPOXWDWL
%ROMHMHSRNOL]QXWLVHQDFHVWLQHJRQDMH]LNX
%ROMHMHVOXDWLXNRUPXGUDRYMHNDQHJRVOXDWLKYDORVSMHYOXDND
%ROMHMHWRUDQLMHVSR]QDWLNROLNRVPRQHSRWUHEQLQDRYRPHVYLMHWX
%ROMHMHLYMHWLPDNDULMHGDQGDQNDRODYQHJRVWRWLQXJRGLQDNDRRYFD
%XGLVDPRVWDODQXRFMHQMLYDQMX
%XGLVDHWDOLYRGLUDXQDGRNQDVWRMLGDEXGHVDHWGDQHSRVWDMH
QHMDVDQ
%XGLXYMHUOMLY1DMEROMHHQHNRJDSULGRELWL]DWYRMQDXPDNRJDXYMHUL
GDJDMHEDRQ]DPLVOLRLGDMHRQWDNRUHLQMHJRYDXWRU
HVWRMHNRULVQLMHSR]QDYDWLPQRJHQHJRPQRJR]QDWL
HVWRMHQHVQRVDQRYMHNNRMLMHXYLMHNSDPHWDQ
HVWRWLNRULVWLSRJUHQRQDJDDQMHQHJRXRSHQLNDNYRQDJDDQMH
'DOLMHQDDSDPHW]DLVWDQHMDVQDIRUPXODVNULYHQRJVPLVOD"
'DUD]XPGROD]LWHNVJRGLQDPDQHXYLDVHSULMHQHJROLGRXLUD]XPL
JRGLQH
'RELOLELVPRSXQRYLHNDGDELVHSULND]LYDOLRQDNYLPDNDNYLMHVPRQHJR
NRGSRNXDMDGDL]JOHGDPRRQDNYLPDNDNYLQLVPR
'R]YROLVHELSRQHNXHNVFHQWULQRVW
'UXLVHVPXGULPLSRVWDWHPXGDU
- HGQDMHSDPHWGREUDDGYLMHVXEROMH
.DGXMHPXGUXULMHSRKYDOLMHLGRGDMGUXJX
.DGVLPHXEH]XPQLFLPDSD]LQDYULMHPHDVOMXGLPDPXGULPERUDYL
EH]VWUDKD
.DGDVHSRMDYL]DLVWDYHOLNLXPQHGYRMEHQRJDPRHPRSUHSR]QDWLSRWRPX
WRVHVYHEXGDOHXGUXXMXSURWLYQMHJD
.DNRELPRJOLYROMHWLOHSWLUDPRUDPRYROMHWLLQHNROLNRJXVMHQLFD
.DNRELVHXLQLORPRJXHWUHEDXYLMHNQDQRYRSRNXDYDWLQHPRJXH
.DNRELVHEHPRJOLSRVWDYLOLXSUDYLSRORDMGUXJHPRUDPRRVWDYLWLXVMHQL
.DPRELVPRGRVSMHOLNDGDELVYLUHNOLNDPRELVPRGRVSMHOLDQLWNRQHEL
RWLDRSRJOHGDWLNDPRELVPRGRVSMHOLDNRELVPRNUHQXOL
.RJD%RJKRHXQLWLWLRGX]PHPXSDPHW
.ROLNRPRUDELWLPXGDUGDELXYLMHNELRGREDU"
/XNSRND]XMHVYRMXVQDJXWHNNDGDVHVDYLQH/MXGVNLMHUD]XPSRSXW
QHUDYQD]UFDOD]D]UDNHVWYDULNRMHVYRMXSULURGXPLMHDVSULURGRPVWYDULSD
LKLVNULYOMXMHLNYDUL
0QRJLVXSR]YDQLDOLVDPRQHNLRGDEUDQL
0QRJRMHODNHELWLPXGDU]DGUXJHQHJR]DVHEH
0QRJRPXGURVWLPQRJRMDGDWRYLH]QDQMDWRYLHEROL
0RJOLELVPRQDLL]OD]DNRLPSRNDHPRYUDWD
0R]DNLQLRYMHNDVYHRVWDORVXWULFH
0R]DNUDGLEROMHDNRJDXNOMXL
0RHMHUPRUD
0XGDUMHRYMHNVPLUHQ
0XGUDFQLWDQHWYUGLWRQHELGRND]DR
0XGUDFRQRWRKRHWUDLXVHEL3URVWRYMHNWRWUDLXGUXJLPD
0XGUDFVHPRHELWLVDPRSRGXYMHWRPGDVHLYLXVYLMHWXSXQRPEXGDOD
0XGUDFVHQHPRHUDVSR]QDWLSRPDOLPVWYDULPDDOLMHVSRVREDQSRGX]LPDWL
YHOLNHSRGXKYDWH=DMHGQRVWDYQRJRYMHNYULMHGLREUQXWR
0XGUDFVYHVYRMHVDVRERPQRVL
0XGUDF]QDDOLQHGDELEULOMLUDR,PDVDPRSRWRYDQMHDOLQHDURJDQFLMX
0XGUDFLYLMHGQRVWDYQRLSULPMHUMHPQRJLPD2QQHHOLVDPVMDWL]DWR
ELYDSURVYLMHWOMHQ
0XGUDFLL]PLOMDMXQRYHPLVOLEXGDOHLKUDVSURVWUDQMXMX
-HGQDMHSDPHWGREUDDGYLMHVXEROMH
.DGXMHPXGUXULMHSRKYDOLMHLGRGDMGUXJX
.DGVLPHXEH]XPQLFLPDSD]LQDYULMHPHDVOMXGLPDPXGULPERUDYL
EH]VWUDKD
.DGDVHSRMDYL]DLVWDYHOLNLXPQHGYRMEHQRJDPRHPRSUHSR]QDWLSRWRPX
WRVHVYHEXGDOHXGUXXMXSURWLYQMHJD
.DNRELPRJOLYROMHWLOHSWLUDPRUDPRYROMHWLLQHNROLNRJXVMHQLFD
.DNRELVHXLQLORPRJXHWUHEDXYLMHNQDQRYRSRNXDYDWLQHPRJXH
.DNRELVHEHPRJOLSRVWDYLOLXSUDYLSRORDMGUXJHPRUDPRRVWDYLWLXVMHQL
.DPRELVPRGRVSMHOLNDGDELVYLUHNOLNDPRELVPRGRVSMHOLDQLWNRQHEL
RWLDRSRJOHGDWLNDPRELVPRGRVSMHOLDNRELVPRNUHQXOL
.RJD%RJKRHXQLWLWLRGX]PHPXSDPHW
.ROLNRPRUDELWLPXGDUGDELXYLMHNELRGREDU"
/XNSRND]XMHVYRMXVQDJXWHNNDGDVHVDYLQH/MXGVNLMHUD]XPSRSXW
QHUDYQD]UFDOD]D]UDNHVWYDULNRMHVYRMXSULURGXPLMHDVSULURGRPVWYDULSD
LKLVNULYOMXMHLNYDUL
0QRJLVXSR]YDQLDOLVDPRQHNLRGDEUDQL
0QRJRMHODNHELWLPXGDU]DGUXJHQHJR]DVHEH
0QRJRPXGURVWLPQRJRMDGDWRYLH]QDQMDWRYLHEROL
0RJOLELVPRQDLL]OD]DNRLPSRNDHPRYUDWD
0R]DNLQLRYMHNDVYHRVWDORVXWULFH
0R]DNUDGLEROMHDNRJDXNOMXL
0RHMHUPRUD
0XGDUMHRYMHNVPLUHQ
0XGUDFQLWDQHWYUGLWRQHELGRND]DR
0XGUDFRQRWRKRHWUDLXVHEL3URVWRYMHNWRWUDLXGUXJLPD
0XGUDFVHPRHELWLVDPRSRGXYMHWRPGDVHLYLXVYLMHWXSXQRPEXGDOD
0XGUDFVHQHPRHUDVSR]QDWLSRPDOLPVWYDULPDDOLMHVSRVREDQSRGX]LPDWL
YHOLNHSRGXKYDWH=DMHGQRVWDYQRJRYMHNYULMHGLREUQXWR
0XGUDFVYHVYRMHVDVRERPQRVL
0XGUDF]QDDOLQHGDELEULOMLUDR,PDVDPRSRWRYDQMHDOLQHDURJDQFLMX
0XGUDFLYLMHGQRVWDYQRLSULPMHUMHPQRJLPD2QQHHOLVDPVMDWL]DWR
ELYDSURVYLMHWOMHQ
0XGUDFLL]PLOMDMXQRYHPLVOLEXGDOHLKUDVSURVWUDQMXMX
- HGQDMHSDPHWGREUDDGYLMHVXEROMH
.DGXMHPXGUXULMHSRKYDOLMHLGRGDMGUXJX
.DGVLPHXEH]XPQLFLPDSD]LQDYULMHPHDVOMXGLPDPXGULPERUDYL
EH]VWUDKD
.DGDVHSRMDYL]DLVWDYHOLNLXPQHGYRMEHQRJDPRHPRSUHSR]QDWLSRWRPX
WRVHVYHEXGDOHXGUXXMXSURWLYQMHJD
.DNRELPRJOLYROMHWLOHSWLUDPRUDPRYROMHWLLQHNROLNRJXVMHQLFD
.DNRELVHXLQLORPRJXHWUHEDXYLMHNQDQRYRSRNXDYDWLQHPRJXH
.DNRELVHEHPRJOLSRVWDYLOLXSUDYLSRORDMGUXJHPRUDPRRVWDYLWLXVMHQL
.DPRELVPRGRVSMHOLNDGDELVYLUHNOLNDPRELVPRGRVSMHOLDQLWNRQHEL
RWLDRSRJOHGDWLNDPRELVPRGRVSMHOLDNRELVPRNUHQXOL
.RJD%RJKRHXQLWLWLRGX]PHPXSDPHW
.ROLNRPRUDELWLPXGDUGDELXYLMHNELRGREDU"
/XNSRND]XMHVYRMXVQDJXWHNNDGDVHVDYLQH/MXGVNLMHUD]XPSRSXW
QHUDYQD]UFDOD]D]UDNHVWYDULNRMHVYRMXSULURGXPLMHDVSULURGRPVWYDULSD
LKLVNULYOMXMHLNYDUL
0QRJLVXSR]YDQLDOLVDPRQHNLRGDEUDQL
0QRJRMHODNHELWLPXGDU]DGUXJHQHJR]DVHEH
0QRJRPXGURVWLPQRJRMDGDWRYLH]QDQMDWRYLHEROL
0RJOLELVPRQDLL]OD]DNRLPSRNDHPRYUDWD
0R]DNLQLRYMHNDVYHRVWDORVXWULFH
0R]DNUDGLEROMHDNRJDXNOMXL
0RHMHUPRUD
0XGDUMHRYMHNVPLUHQ
0XGUDFQLWDQHWYUGLWRQHELGRND]DR
0XGUDFRQRWRKRHWUDLXVHEL3URVWRYMHNWRWUDLXGUXJLPD
0XGUDFVHPRHELWLVDPRSRGXYMHWRPGDVHLYLXVYLMHWXSXQRPEXGDOD
0XGUDFVHQHPRHUDVSR]QDWLSRPDOLPVWYDULPDDOLMHVSRVREDQSRGX]LPDWL
YHOLNHSRGXKYDWH=DMHGQRVWDYQRJRYMHNYULMHGLREUQXWR
0XGUDFVYHVYRMHVDVRERPQRVL
0XGUDF]QDDOLQHGDELEULOMLUDR,PDVDPRSRWRYDQMHDOLQHDURJDQFLMX
0XGUDFLYLMHGQRVWDYQRLSULPMHUMHPQRJLPD2QQHHOLVDPVMDWL]DWR
ELYDSURVYLMHWOMHQ
0XGUDFLL]PLOMDMXQRYHPLVOLEXGDOHLKUDVSURVWUDQMXMX
-HGQDMHSDPHWGREUDDGYLMHVXEROMH
.DGXMHPXGUXULMHSRKYDOLMHLGRGDMGUXJX
.DGVLPHXEH]XPQLFLPDSD]LQDYULMHPHDVOMXGLPDPXGULPERUDYL
EH]VWUDKD
.DGDVHSRMDYL]DLVWDYHOLNLXPQHGYRMEHQRJDPRHPRSUHSR]QDWLSRWRPX
WRVHVYHEXGDOHXGUXXMXSURWLYQMHJD
.DNRELPRJOLYROMHWLOHSWLUDPRUDPRYROMHWLLQHNROLNRJXVMHQLFD
.DNRELVHXLQLORPRJXHWUHEDXYLMHNQDQRYRSRNXDYDWLQHPRJXH
.DNRELVHEHPRJOLSRVWDYLOLXSUDYLSRORDMGUXJHPRUDPRRVWDYLWLXVMHQL
.DPRELVPRGRVSMHOLNDGDELVYLUHNOLNDPRELVPRGRVSMHOLDQLWNRQHEL
RWLDRSRJOHGDWLNDPRELVPRGRVSMHOLDNRELVPRNUHQXOL
.RJD%RJKRHXQLWLWLRGX]PHPXSDPHW
.ROLNRPRUDELWLPXGDUGDELXYLMHNELRGREDU"
/XNSRND]XMHVYRMXVQDJXWHNNDGDVHVDYLQH/MXGVNLMHUD]XPSRSXW
QHUDYQD]UFDOD]D]UDNHVWYDULNRMHVYRMXSULURGXPLMHDVSULURGRPVWYDULSD
LKLVNULYOMXMHLNYDUL
0QRJLVXSR]YDQLDOLVDPRQHNLRGDEUDQL
0QRJRMHODNHELWLPXGDU]DGUXJHQHJR]DVHEH
0QRJRPXGURVWLPQRJRMDGDWRYLH]QDQMDWRYLHEROL
0RJOLELVPRQDLL]OD]DNRLPSRNDHPRYUDWD
0R]DNLQLRYMHNDVYHRVWDORVXWULFH
0R]DNUDGLEROMHDNRJDXNOMXL
0RHMHUPRUD
0XGDUMHRYMHNVPLUHQ
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PRHUHLWRPRUDPRLQLWL
5D]XPPRUDELWLWYRMQDMYLLVXGDFLYRGLXVYHPX2QWLPRHND]DWLWR
WUHEDL]EMHJDYDWLDOLMHGLQRWLVUFHJRYRULWRWUHEDUDGLWL
5D]XPQHPDVYRMOREL
5D]XPYLGLLX]URNHVWYDULLSRVOMHGLFH
5D]XPYLGLVYDNLEHVPLVDRDUD]ERULWRVWQDPVDYMHWXMHGDSRQHNLPHX
QMLPDSUHYLGLPR
5LMHSUHNDVQRSRJUHEQRMH]YRQRSRYLMHVWL6DPRLYDELDSOLYDMXX]VWUXMX
6YUHPHQRPSRVWDMHSDPHWQLML
6ODPXNRQDQRPRHQDSUDYLWLVYDWNRDNRQHERRPRJXXMHUDVWWUDYH
6PDWUDOLVHSUHPDOLPJD]LWHWLSRJODYL
6SR]QDMDMDDRYMHNRYXVDPRVYLMHVWLSRND]XMHSXWVUHL
6YDWNRVHDOLQDVYRMHSDPHQMHDQLWNRQDVYRMUD]XP
6YHWRMHX]YLHQRLPXGURUDDORVHSRWDMQRXVMHQLNUYQLNHVMHNLUH
3DPHWVHNUHWDODSRGNULQNRP
6YHYHOLNHVWYDULXQDHPVYLMHWXGRJDDMXVHMHUQHWNRLQLYLHQHJRWR
PRH
7NRMHJRWRYQMHPXVHQHPRHXGRYROMLWL
7NRQHHOLVDPRPHVHELSRPRLWRPHQLWNRQHPRHSRPRL
7NRQLMHSDPHWDQWRPHMHVUFHQDMH]LNXDWNRMHSDPHWDQWRPHMHMH]LNX
VUFX
7NRQRVLVYMHWLOMNXSRVUQHODNHRGRQRJDNRMLJDVOLMHGL
7NRSOLYDVDVWUXMRPQLNDGDQHHGRVSMHWLGRL]YRUD
7NRSRVMHGXMHQHNDQDXLJXELWL
7NRVDPRUD]XPQRLYLQLMHVKYDWLRLYRW7NR]DURQLLVSRGSRYULQHLQLWR
QDYODVWLWXRGJRYRUQRVW
7ULSXWDYRGHGRPXGURVWLUD]PLOMDQMHRQRMHQDMSOHPHQLWLMHRGJRMRQMH
QDMODNLLLVNXVWYRRQRMHQDMQHXJRGQLMH
7ULSXWVHOLWLLVWRMHNDRMHGDQSXWL]JXELWLVYHXSRDUX
8RYMHNXREGDUHQRPUD]XPRPUD]YLMDVHPLVDRQDLJUDSRWDNQXWD
]QDWLHOMRP
7YRMDSDPHWQLMHXJRGLQDPDQHJRXJODYL3DPHWQRPHMHFLMHOLVYLMHW
GRPRYLQD1LWDQDVYLMHWXQLMHWDNRGREURUDVSRUHHQRNDRUD]XPMHU
VYDWNRPLVOLGDJDLPDGRYROMQR
LYRWQDPXGURVW]QDLVYHVWYDULVPDWUDWLWRMHPRJXHELWQLMLPDDOL
QLMHGQXSRWSXQRR]ELOMQRVKYDDWL
p$SVXUGVHUDDL]VXHOMDYDQMDOMXGVNRJSR]LYDLEH]XPQHWLLQHVYLMHWD
$SVXUG]DYLVLNROLNRRGRYMHNDWROLNRLRGVYLMHWDLOLXQMLKRYRM]DMHGQLNRM
SULVXWQRVWL
D]XPQHPDVYRMOREL
5
5D]XPYLGLLX]URNHVWYDULLSRVOMHGLFH
5D]XPYLGLVYDNLEHVPLVDRDUD]ERULWRVWQDPVDYMHWXMHGDSRQHNLPHX
QMLPDSUHYLGLPR
5LMHSUHNDVQRSRJUHEQRMH]YRQRSRYLMHVWL6DPRLYDELDSOLYDMXX]VWUXMX
6YUHPHQRPSRVWDMHSDPHWQLML
6ODPXNRQDQRPRHQDSUDYLWLVYDWNRDNRQHERRPRJXXMHUDVWWUDYH
6PDWUDOLVHSUHPDOLPJD]LWHWLSRJODYL
6SR]QDMDMDDRYMHNRYXVDPRVYLMHVWLSRND]XMHSXWVUHL
6YDWNRVHDOLQDVYRMHSDPHQMHDQLWNRQDVYRMUD]XP
6YHWRMHX]YLHQRLPXGURUDDORVHSRWDMQRXVMHQLNUYQLNHVMHNLUH
3DPHWVHNUHWDODSRGNULQNRP
6YHYHOLNHVWYDULXQDHPVYLMHWXGRJDDMXVHMHUQHWNRLQLYLHQHJRWR
PRH
7NRMHJRWRYQMHPXVHQHPRHXGRYROMLWL
7NRQHHOLVDPRPHVHELSRPRLWRPHQLWNRQHPRHSRPRL
7NRQLMHSDPHWDQWRPHMHVUFHQDMH]LNXDWNRMHSDPHWDQWRPHMHMH]LNX
VUFX
7NRQRVLVYMHWLOMNXSRVUQHODNHRGRQRJDNRMLJDVOLMHGL
7NRSOLYDVDVWUXMRPQLNDGDQHHGRVSMHWLGRL]YRUD
7NRSRVMHGXMHQHNDQDXLJXELWL
7NRVDPRUD]XPQRLYLQLMHVKYDWLRLYRW7NR]DURQLLVSRGSRYULQHLQLWR
QDYODVWLWXRGJRYRUQRVW
7ULSXWDYRGHGRPXGURVWLUD]PLOMDQMHRQRMHQDMSOHPHQLWLMHRGJRMRQMH
QDMODNLLLVNXVWYRRQRMHQDMQHXJRGQLMH
7ULSXWVHOLWLLVWRMHNDRMHGDQSXWL]JXELWLVYHXSRDUX
8RYMHNXREGDUHQRPUD]XPRPUD]YLMDVHPLVDRQDLJUDSRWDNQXWD
]QDWLHOMRP
7YRMDSDPHWQLMHXJRGLQDPDQHJRXJODYL3DPHWQRPHMHFLMHOLVYLMHW
GRPRYLQD1LWDQDVYLMHWXQLMHWDNRGREURUDVSRUHHQRNDRUD]XPMHU
VYDWNRPLVOLGDJDLPDGRYROMQR
LYRWQDPXGURVW]QDLVYHVWYDULVPDWUDWLWRMHPRJXHELWQLMLPDDOL
QLMHGQXSRWSXQRR]ELOMQRVKYDDWL
p$SVXUGVHUDDL]VXHOMDYDQMDOMXGVNRJSR]LYDLEH]XPQHWLLQHVYLMHWD
$SVXUG]DYLVLNROLNRRGRYMHNDWROLNRLRGVYLMHWDLOLXQMLKRYRM]DMHGQLNRM
SULVXWQRVWL
5D]XPQHPDVYRMOREL
5D]XPYLGLLX]URNHVWYDULLSRVOMHGLFH
5D]XPYLGLVYDNLEHVPLVDRDUD]ERULWRVWQDPVDYMHWXMHGDSRQHNLPHX
QMLPDSUHYLGLPR
5LMHSUHNDVQRSRJUHEQRMH]YRQRSRYLMHVWL6DPRLYDELDSOLYDMXX]VWUXMX
6YUHPHQRPSRVWDMHSDPHWQLML
6ODPXNRQDQRPRHQDSUDYLWLVYDWNRDNRQHERRPRJXXMHUDVWWUDYH
6PDWUDOLVHSUHPDOLPJD]LWHWLSRJODYL
6SR]QDMDMDDRYMHNRYXVDPRVYLMHVWLSRND]XMHSXWVUHL
6YDWNRVHDOLQDVYRMHSDPHQMHDQLWNRQDVYRMUD]XP
6YHWRMHX]YLHQRLPXGURUDDORVHSRWDMQRXVMHQLNUYQLNHVMHNLUH
3DPHWVHNUHWDODSRGNULQNRP
6YHYHOLNHVWYDULXQDHPVYLMHWXGRJDDMXVHMHUQHWNRLQLYLHQHJRWR
PRH
7NRMHJRWRYQMHPXVHQHPRHXGRYROMLWL
7NRQHHOLVDPRPHVHELSRPRLWRPHQLWNRQHPRHSRPRL
7NRQLMHSDPHWDQWRPHMHVUFHQDMH]LNXDWNRMHSDPHWDQWRPHMHMH]LNX
VUFX
7NRQRVLVYMHWLOMNXSRVUQHODNHRGRQRJDNRMLJDVOLMHGL
7NRSOLYDVDVWUXMRPQLNDGDQHHGRVSMHWLGRL]YRUD
7NRSRVMHGXMHQHNDQDXLJXELWL
7NRVDPRUD]XPQRLYLQLMHVKYDWLRLYRW7NR]DURQLLVSRGSRYULQHLQLWR
QDYODVWLWXRGJRYRUQRVW
7ULSXWDYRGHGRPXGURVWLUD]PLOMDQMHRQRMHQDMSOHPHQLWLMHRGJRMRQMH
QDMODNLLLVNXVWYRRQRMHQDMQHXJRGQLMH
7ULSXWVHOLWLLVWRMHNDRMHGDQSXWL]JXELWLVYHXSRDUX
8RYMHNXREGDUHQRPUD]XPRPUD]YLMDVHPLVDRQDLJUDSRWDNQXWD
]QDWLHOMRP
7YRMDSDPHWQLMHXJRGLQDPDQHJRXJODYL3DPHWQRPHMHFLMHOLVYLMHW
GRPRYLQD1LWDQDVYLMHWXQLMHWDNRGREURUDVSRUHHQRNDRUD]XPMHU
VYDWNRPLVOLGDJDLPDGRYROMQR
LYRWQDPXGURVW]QDLVYHVWYDULVPDWUDWLWRMHPRJXHELWQLMLPDDOL
QLMHGQXSRWSXQRR]ELOMQRVKYDDWL
p$SVXUGVHUDDL]VXHOMDYDQMDOMXGVNRJSR]LYDLEH]XPQHWLLQHVYLMHWD
$SVXUG]DYLVLNROLNRRGRYMHNDWROLNRLRGVYLMHWDLOLXQMLKRYRM]DMHGQLNRM
SULVXWQRVWL
5D]XPQHPDVYRMOREL
D]XPYLGLLX]URNHVWYDULLSRVOMHGLFH
5
5D]XPYLGLVYDNLEHVPLVDRDUD]ERULWRVWQDPVDYMHWXMHGDSRQHNLPHX
QMLPDSUHYLGLPR
5LMHSUHNDVQRSRJUHEQRMH]YRQRSRYLMHVWL6DPRLYDELDSOLYDMXX]VWUXMX
6YUHPHQRPSRVWDMHSDPHWQLML
6ODPXNRQDQRPRHQDSUDYLWLVYDWNRDNRQHERRPRJXXMHUDVWWUDYH
6PDWUDOLVHSUHPDOLPJD]LWHWLSRJODYL
6SR]QDMDMDDRYMHNRYXVDPRVYLMHVWLSRND]XMHSXWVUHL
6YDWNRVHDOLQDVYRMHSDPHQMHDQLWNRQDVYRMUD]XP
6YHWRMHX]YLHQRLPXGURUDDORVHSRWDMQRXVMHQLNUYQLNHVMHNLUH
3DPHWVHNUHWDODSRGNULQNRP
6YHYHOLNHVWYDULXQDHPVYLMHWXGRJDDMXVHMHUQHWNRLQLYLHQHJRWR
PRH
7NRMHJRWRYQMHPXVHQHPRHXGRYROMLWL
7NRQHHOLVDPRPHVHELSRPRLWRPHQLWNRQHPRHSRPRL
7NRQLMHSDPHWDQWRPHMHVUFHQDMH]LNXDWNRMHSDPHWDQWRPHMHMH]LNX
VUFX
7NRQRVLVYMHWLOMNXSRVUQHODNHRGRQRJDNRMLJDVOLMHGL
7NRSOLYDVDVWUXMRPQLNDGDQHHGRVSMHWLGRL]YRUD
7NRSRVMHGXMHQHNDQDXLJXELWL
7NRVDPRUD]XPQRLYLQLMHVKYDWLRLYRW7NR]DURQLLVSRGSRYULQHLQLWR
QDYODVWLWXRGJRYRUQRVW
7ULSXWDYRGHGRPXGURVWLUD]PLOMDQMHRQRMHQDMSOHPHQLWLMHRGJRMRQMH
QDMODNLLLVNXVWYRRQRMHQDMQHXJRGQLMH
7ULSXWVHOLWLLVWRMHNDRMHGDQSXWL]JXELWLVYHXSRDUX
8RYMHNXREGDUHQRPUD]XPRPUD]YLMDVHPLVDRQDLJUDSRWDNQXWD
]QDWLHOMRP
7YRMDSDPHWQLMHXJRGLQDPDQHJRXJODYL3DPHWQRPHMHFLMHOLVYLMHW
GRPRYLQD1LWDQDVYLMHWXQLMHWDNRGREURUDVSRUHHQRNDRUD]XPMHU
VYDWNRPLVOLGDJDLPDGRYROMQR
LYRWQDPXGURVW]QDLVYHVWYDULVPDWUDWLWRMHPRJXHELWQLMLPDDOL
QLMHGQXSRWSXQRR]ELOMQRVKYDDWL
p$SVXUGVHUDDL]VXHOMDYDQMDOMXGVNRJSR]LYDLEH]XPQHWLLQHVYLMHWD
$SVXUG]DYLVLNROLNRRGRYMHNDWROLNRLRGVYLMHWDLOLXQMLKRYRM]DMHGQLNRM
SULVXWQRVWL
$SVXUGQRVWMHVWUDVWQDMEROQLMDRGVYLK$OL]QDWLGDOLVHPRHLYMHWLVD
VYRMLPVWUDVWLPD]QDWLGDOLVHPRHSULKYDWLWLQMLKRYXQXWDUQML]DNRQDWDMMH
VSDOLWLVUFHNRMHXLVWRYULMHPHRQHYHOLDMXHYRFLMHORJSLWDQMD
%LODGDNOHOMXGVNDJOXSRVWERMHGMHORLOLQHRQDVHJXELXVYRPHGMHORYDQMX
2GMHGQHJOXSRVWLGRGUXJHSXWHVWRWUDMHVWROMHLPDNDRVYMHWORVWSRJDVOH
]YLMH]GHJOXSRVWMRQLMHSURSXVWLODGDQHGRSXWXMHQDNUDMVYRJDRGUHHQMD
3RVODQVWYRMHJOXSRVWSRVYRMSULOLFLVYHPLUVNR*OXSRVWMHVDPDXVHEH
]DOMXEOMHQDLQMHQRMHVDPROMXEOMHEH]JUDQLQR*OXSRVWMH]DRJUQXOD
GRVWRMDQVWYRPLSR]LYLPD]YDQMLPDLLQRYLPD
%XGDODPDQLMHXLWHOMULMHQHJRQHVUHD
%XGDOHLSDPHWQLMHGQDNRVXQHRSDVQL1DMRSDVQLMLVXSROXOXGLLSROXPXGUL
DNLDNRSHGHVHWPLOLMXQDOMXGLNDHQHWRJOXSRRQRLSDNRVWDMHJOXSRVW
'DMHRYMHDQVWYRRGYDMNDGDELORUD]XPQRLPXGURSRYLMHVWQHELELODGXJD
NURQLNDJOXSRVWLL]ORLQD1HVWDQHPROLVYLXRSHPQXNOHDUQRPUD]DUDQMX
QHHWRELWL]ERJWRJDWRRYMHNQLMHELRVSRVREDQSRVWDWLOMXGVNLPLOLWRMH
QDVOMHGQR]DRELWHWR]ERJWRJDWRJDMHMHGQRGXQRVWJOXSRVWLVSULMHLODGD
YLGLVWYDUQRVWLGMHOXMHQDWHPHOMXLVWLQH
'RNOHHPRUD]ERMQLFLPDUD]YH]LYDWLVDQGDOH1DLVXHSRYLEH]
SHUVSHNWLYH-DQHVSDGDPPHXRQHNRMHVXQDYLQXOLVOLMHSDVQDJDJOXSRVWL
WRMHPDJQHWVNDVQDJDPDVRYQRJ]DPUDHQMDSDPHWL6DGDVHXNODQMDWL
RGJRYRUQRVWLQLMHGRVWRMQRRYMHNDQLSUHGYODVWLWRPVDYMHVWL
'YLMHVXVWYDULEHVNRQDQHVYHPLULOMXGVNDJOXSRVWDOLWRVHVYHPLUDWLH
QLVDPEDSRVYHVLJXUDQ
'YRUVNHOXGHVXRGXYLMHNVMHGLOHXSRGQRMXSULMHVWROMD=DWRVXSUYHPRJOH
YLGMHWLNDGDVHSULMHVWROMHSRHORNOLPDWL
*GMHQHPDODLGYRMEHQDMHLLVWLQD
*OXSRYMHNPLVOLGDMHPXGDUPXGDURYMHN]QDGDMHJOXS
*OXSDFLEDWLQHOXGRVWDPXGUHRYMHQDYD]QDQMH
*OXSDQQLMHVSUHPDQQDSURPMHQH]DQMHJDMHVYLMHWWDNDYNDNDYMHVWLQH
WUHEDJDPLMHQMDWL
*OXSDQYMHUXMHVYDNRMULMHL
*OXSHPLVOLLPDVYDWNRDOLLKPXGUDFSUHXXMH
*OXSLXVWUDQRM]HPOMLSRVMHXMXPX]HMHPXGULJRVWLRQLFH,REUDWQR
*OXSRPHQLERJQHPRHSRPRL
*OXSRVWMHGDUSULURGH
*OXSRVWMHQDMXGQLMDRGVYLKEROHVWL%ROHVQLN]ERJQMHQLNDGDQHSDWL$OL
]DWRSDWHGUXJL
$SVXUGQRVWMHVWUDVWQDMEROQLMDRGVYLK$OL]QDWLGDOLVHPRHLYMHWLVD
VYRMLPVWUDVWLPD]QDWLGDOLVHPRHSULKYDWLWLQMLKRYXQXWDUQML]DNRQDWDMMH
VSDOLWLVUFHNRMHXLVWRYULMHPHRQHYHOLDMXHYRFLMHORJSLWDQMD
%LODGDNOHOMXGVNDJOXSRVWERMHGMHORLOLQHRQDVHJXELXVYRPHGMHORYDQMX
2GMHGQHJOXSRVWLGRGUXJHSXWHVWRWUDMHVWROMHLPDNDRVYMHWORVWSRJDVOH
]YLMH]GHJOXSRVWMRQLMHSURSXVWLODGDQHGRSXWXMHQDNUDMVYRJDRGUHHQMD
3RVODQVWYRMHJOXSRVWSRVYRMSULOLFLVYHPLUVNR*OXSRVWMHVDPDXVHEH
]DOMXEOMHQDLQMHQRMHVDPROMXEOMHEH]JUDQLQR*OXSRVWMH]DRJUQXOD
GRVWRMDQVWYRPLSR]LYLPD]YDQMLPDLLQRYLPD
%XGDODPDQLMHXLWHOMULMHQHJRQHVUHD
%XGDOHLSDPHWQLMHGQDNRVXQHRSDVQL1DMRSDVQLMLVXSROXOXGLLSROXPXGUL
DNLDNRSHGHVHWPLOLMXQDOMXGLNDHQHWRJOXSRRQRLSDNRVWDMHJOXSRVW
'DMHRYMHDQVWYRRGYDMNDGDELORUD]XPQRLPXGURSRYLMHVWQHELELODGXJD
NURQLNDJOXSRVWLL]ORLQD1HVWDQHPROLVYLXRSHPQXNOHDUQRPUD]DUDQMX
QHHWRELWL]ERJWRJDWRRYMHNQLMHELRVSRVREDQSRVWDWLOMXGVNLPLOLWRMH
QDVOMHGQR]DRELWHWR]ERJWRJDWRJDMHMHGQRGXQRVWJOXSRVWLVSULMHLODGD
YLGLVWYDUQRVWLGMHOXMHQDWHPHOMXLVWLQH
'RNOHHPRUD]ERMQLFLPDUD]YH]LYDWLVDQGDOH1DLVXHSRYLEH]
SHUVSHNWLYH-DQHVSDGDPPHXRQHNRMHVXQDYLQXOLVOLMHSDVQDJDJOXSRVWL
WRMHPDJQHWVNDVQDJDPDVRYQRJ]DPUDHQMDSDPHWL6DGDVHXNODQMDWL
RGJRYRUQRVWLQLMHGRVWRMQRRYMHNDQLSUHGYODVWLWRPVDYMHVWL
'YLMHVXVWYDULEHVNRQDQHVYHPLULOMXGVNDJOXSRVWDOLWRVHVYHPLUDWLH
QLVDPEDSRVYHVLJXUDQ
'YRUVNHOXGHVXRGXYLMHNVMHGLOHXSRGQRMXSULMHVWROMD=DWRVXSUYHPRJOH
YLGMHWLNDGDVHSULMHVWROMHSRHORNOLPDWL
*GMHQHPDODLGYRMEHQDMHLLVWLQD
*OXSRYMHNPLVOLGDMHPXGDUPXGDURYMHN]QDGDMHJOXS
*OXSDFLEDWLQHOXGRVWDPXGUHRYMHQDYD]QDQMH
*OXSDQQLMHVSUHPDQQDSURPMHQH]DQMHJDMHVYLMHWWDNDYNDNDYMHVWLQH
WUHEDJDPLMHQMDWL
*OXSDQYMHUXMHVYDNRMULMHL
*OXSHPLVOLLPDVYDWNRDOLLKPXGUDFSUHXXMH
*OXSLXVWUDQRM]HPOMLSRVMHXMXPX]HMHPXGULJRVWLRQLFH,REUDWQR
*OXSRPHQLERJQHPRHSRPRL
*OXSRVWMHGDUSULURGH
*OXSRVWMHQDMXGQLMDRGVYLKEROHVWL%ROHVQLN]ERJQMHQLNDGDQHSDWL$OL
]DWRSDWHGUXJL
$SVXUGQRVWMHVWUDVWQDMEROQLMDRGVYLK$OL]QDWLGDOLVHPRHLYMHWLVD
VYRMLPVWUDVWLPD]QDWLGDOLVHPRHSULKYDWLWLQMLKRYXQXWDUQML]DNRQDWDMMH
VSDOLWLVUFHNRMHXLVWRYULMHPHRQHYHOLDMXHYRFLMHORJSLWDQMD
%LODGDNOHOMXGVNDJOXSRVWERMHGMHORLOLQHRQDVHJXELXVYRPHGMHORYDQMX
2GMHGQHJOXSRVWLGRGUXJHSXWHVWRWUDMHVWROMHLPDNDRVYMHWORVWSRJDVOH
]YLMH]GHJOXSRVWMRQLMHSURSXVWLODGDQHGRSXWXMHQDNUDMVYRJDRGUHHQMD
3RVODQVWYRMHJOXSRVWSRVYRMSULOLFLVYHPLUVNR*OXSRVWMHVDPDXVHEH
]DOMXEOMHQDLQMHQRMHVDPROMXEOMHEH]JUDQLQR*OXSRVWMH]DRJUQXOD
GRVWRMDQVWYRPLSR]LYLPD]YDQMLPDLLQRYLPD
%XGDODPDQLMHXLWHOMULMHQHJRQHVUHD
%XGDOHLSDPHWQLMHGQDNRVXQHRSDVQL1DMRSDVQLMLVXSROXOXGLLSROXPXGUL
DNLDNRSHGHVHWPLOLMXQDOMXGLNDHQHWRJOXSRRQRLSDNRVWDMHJOXSRVW
'DMHRYMHDQVWYRRGYDMNDGDELORUD]XPQRLPXGURSRYLMHVWQHELELODGXJD
NURQLNDJOXSRVWLL]ORLQD1HVWDQHPROLVYLXRSHPQXNOHDUQRPUD]DUDQMX
QHHWRELWL]ERJWRJDWRRYMHNQLMHELRVSRVREDQSRVWDWLOMXGVNLPLOLWRMH
QDVOMHGQR]DRELWHWR]ERJWRJDWRJDMHMHGQRGXQRVWJOXSRVWLVSULMHLODGD
YLGLVWYDUQRVWLGMHOXMHQDWHPHOMXLVWLQH
'RNOHHPRUD]ERMQLFLPDUD]YH]LYDWLVDQGDOH1DLVXHSRYLEH]
SHUVSHNWLYH-DQHVSDGDPPHXRQHNRMHVXQDYLQXOLVOLMHSDVQDJDJOXSRVWL
WRMHPDJQHWVNDVQDJDPDVRYQRJ]DPUDHQMDSDPHWL6DGDVHXNODQMDWL
RGJRYRUQRVWLQLMHGRVWRMQRRYMHNDQLSUHGYODVWLWRPVDYMHVWL
'YLMHVXVWYDULEHVNRQDQHVYHPLULOMXGVNDJOXSRVWDOLWRVHVYHPLUDWLH
QLVDPEDSRVYHVLJXUDQ
'YRUVNHOXGHVXRGXYLMHNVMHGLOHXSRGQRMXSULMHVWROMD=DWRVXSUYHPRJOH
YLGMHWLNDGDVHSULMHVWROMHSRHORNOLPDWL
*GMHQHPDODLGYRMEHQDMHLLVWLQD
*OXSRYMHNPLVOLGDMHPXGDUPXGDURYMHN]QDGDMHJOXS
*OXSDFLEDWLQHOXGRVWDPXGUHRYMHQDYD]QDQMH
*OXSDQQLMHVSUHPDQQDSURPMHQH]DQMHJDMHVYLMHWWDNDYNDNDYMHVWLQH
WUHEDJDPLMHQMDWL
*OXSDQYMHUXMHVYDNRMULMHL
*OXSHPLVOLLPDVYDWNRDOLLKPXGUDFSUHXXMH
*OXSLXVWUDQRM]HPOMLSRVMHXMXPX]HMHPXGULJRVWLRQLFH,REUDWQR
*OXSRPHQLERJQHPRHSRPRL
*OXSRVWMHGDUSULURGH
*OXSRVWMHQDMXGQLMDRGVYLKEROHVWL%ROHVQLN]ERJQMHQLNDGDQHSDWL$OL
]DWRSDWHGUXJL
$SVXUGQRVWMHVWUDVWQDMEROQLMDRGVYLK$OL]QDWLGDOLVHPRHLYMHWLVD
VYRMLPVWUDVWLPD]QDWLGDOLVHPRHSULKYDWLWLQMLKRYXQXWDUQML]DNRQDWDMMH
VSDOLWLVUFHNRMHXLVWRYULMHPHRQHYHOLDMXHYRFLMHORJSLWDQMD
%LODGDNOHOMXGVNDJOXSRVWERMHGMHORLOLQHRQDVHJXELXVYRPHGMHORYDQMX
2GMHGQHJOXSRVWLGRGUXJHSXWHVWRWUDMHVWROMHLPDNDRVYMHWORVWSRJDVOH
]YLMH]GHJOXSRVWMRQLMHSURSXVWLODGDQHGRSXWXMHQDNUDMVYRJDRGUHHQMD
3RVODQVWYRMHJOXSRVWSRVYRMSULOLFLVYHPLUVNR*OXSRVWMHVDPDXVHEH
]DOMXEOMHQDLQMHQRMHVDPROMXEOMHEH]JUDQLQR*OXSRVWMH]DRJUQXOD
GRVWRMDQVWYRPLSR]LYLPD]YDQMLPDLLQRYLPD
%XGDODPDQLMHXLWHOMULMHQHJRQHVUHD
%XGDOHLSDPHWQLMHGQDNRVXQHRSDVQL1DMRSDVQLMLVXSROXOXGLLSROXPXGUL
DNLDNRSHGHVHWPLOLMXQDOMXGLNDHQHWRJOXSRRQRLSDNRVWDMHJOXSRVW
'DMHRYMHDQVWYRRGYDMNDGDELORUD]XPQRLPXGURSRYLMHVWQHELELODGXJD
NURQLNDJOXSRVWLL]ORLQD1HVWDQHPROLVYLXRSHPQXNOHDUQRPUD]DUDQMX
QHHWRELWL]ERJWRJDWRRYMHNQLMHELRVSRVREDQSRVWDWLOMXGVNLPLOLWRMH
QDVOMHGQR]DRELWHWR]ERJWRJDWRJDMHMHGQRGXQRVWJOXSRVWLVSULMHLODGD
YLGLVWYDUQRVWLGMHOXMHQDWHPHOMXLVWLQH
'RNOHHPRUD]ERMQLFLPDUD]YH]LYDWLVDQGDOH1DLVXHSRYLEH]
SHUVSHNWLYH-DQHVSDGDPPHXRQHNRMHVXQDYLQXOLVOLMHSDVQDJDJOXSRVWL
WRMHPDJQHWVNDVQDJDPDVRYQRJ]DPUDHQMDSDPHWL6DGDVHXNODQMDWL
RGJRYRUQRVWLQLMHGRVWRMQRRYMHNDQLSUHGYODVWLWRPVDYMHVWL
'YLMHVXVWYDULEHVNRQDQHVYHPLULOMXGVNDJOXSRVWDOLWRVHVYHPLUDWLH
QLVDPEDSRVYHVLJXUDQ
'YRUVNHOXGHVXRGXYLMHNVMHGLOHXSRGQRMXSULMHVWROMD=DWRVXSUYHPRJOH
YLGMHWLNDGDVHSULMHVWROMHSRHORNOLPDWL
*GMHQHPDODLGYRMEHQDMHLLVWLQD
*OXSRYMHNPLVOLGDMHPXGDUPXGDURYMHN]QDGDMHJOXS
*OXSDFLEDWLQHOXGRVWDPXGUHRYMHQDYD]QDQMH
*OXSDQQLMHVSUHPDQQDSURPMHQH]DQMHJDMHVYLMHWWDNDYNDNDYMHVWLQH
WUHEDJDPLMHQMDWL
*OXSDQYMHUXMHVYDNRMULMHL
*OXSHPLVOLLPDVYDWNRDOLLKPXGUDFSUHXXMH
*OXSLXVWUDQRM]HPOMLSRVMHXMXPX]HMHPXGULJRVWLRQLFH,REUDWQR
*OXSRPHQLERJQHPRHSRPRL
*OXSRVWMHGDUSULURGH
*OXSRVWMHQDMXGQLMDRGVYLKEROHVWL%ROHVQLN]ERJQMHQLNDGDQHSDWL$OL
]DWRSDWHGUXJL
*OXSRVWMHVYHPLUVNDVLODRQDMHMHGLQDNRMDSRVWRMLSRG]YLMH]GDPDRQDLK
SRNUHHL]DWRSULURGDQHPDLQHPRHLPDWLSODQD-HUNDGELWDJOXSRVWELOD
QDVWDODSRSODQXRQGDQLWDQHELELORVOXDMQRDNRQDRYRPVYLMHWXQLWD
QLMHVOXDMQRRQGDVYHVWRMLXX]URQRMYH]L
*OXSRVWMHYMHQD
*OXSRVWLSULSDGDLFMHSLGODWYR
*OXSRVWLVXQDMEROMLWHPHOM]DEXGXXPXGURVW*RGLQDPDVDPUD]PLOMDRR
JOXSRVWLOMXGVNRMRVMHDMXLPXWQRNDNRL]UD]QLKOMXGVNLKSRVWXSDNDL]ELMD
XGQDPUDQDXQXWUDQMDVQDJDNRMDOMXGHVPHWDVYDNHNUHWQMHNRMDOMXGLPD
QLNDNRQHGDSRLYHSRWSXQRLQHSRVUHGQRMHGQDRSDVQDVQDJD]DSUDYRNRMD
OMXGHWUXMHLUDVWYDUDMDVDPWXVYDNRGQHYQXSRMDYXOMXGVNHJOXSRVWLWXPDLR
NDRSULURGQXVWYDU2VRYLRVHRYMHNQDVWUDQMHQRJHSURKRGDRMHNDR
GYRQRDFDJOXSRVWVHYXH]DQMLPNDRVMHQND*OXSRVWMHVHVWUDPUDND
JOXSRVWELKWMHODGDGYRQRFDSRQRYQRYUDWLQMHJRYLPHWYHURQRQLP
URDFLPDXSULURGLJOXSRVWQHGDRYMHNXGDRWSXWXMHQD]YLMH]GHNDRWR
PXQLVLODWHDQHGDOHWL
,ERJRYLVXYRGLOLELWNHVDEXGDODPDX]DOXGQR
,EXGDODUDGLSRVYRPXYMHUHQMX
,VPLMHKRGPXGUDFDLQLOXDND
,]JOXSDQDQHPRHSURJRYRULWLGRVWRMDQVWYR
-RQLWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
.DGJOXSRVWSRLYDQDGREULPQDPMHUDPDWDG]DEOXGDGDMHYHHPEURMX
OMXGLGDRGQMHLYLQHJRWRRGQMHVWUDGD
.ROLNRJRGQHWNRELRSDPHWDQHVWRLSDNQLMHGRYROMQRSDPHWDQGDVKYDWL
JOXSRJ
.RJDVUHDHOLXQLWLWLXLQLJDOXGLP
/DNRMHUD]DEUDWLGDVHSUHPDJOXSDFLPDLOXDFLPDPRHSRND]LUD]ERULWRVW
VDPRQDMHGDQQDLQGDVHVQMLPDQHUD]JRYDUD
/XGRVWQHPDLVSULNH
/XDNRGPDKRGDMHVYRMELMHV
/XDNDQHSLWDM]DVDYMHW
/MXGHWUHEDYROMHWLMHUVXYLHJOXSLQHJR]OL
/MXGLVHQDMRLWLMHUD]OLNXMXSRWRPHWRQHUD]XPQLXYLMHNQDQRYRSRLQH
LVWXJOXSRVWDSDPHWQLXYLMHNQRYH
/MXGVNDMHJOXSRVWPUDQDVQDJDSRGQDPD
0RJXHGUDWLEXGDORPVYHOMXGHQHNRYULMHPHLQHNHOMXGHLWDYRYULMHPH
DOLMHQHPRJXHGUDWLEXGDORPVYHOMXGHLWDYRYULMHPH
*OXSRVWMHVYHPLUVNDVLODRQDMHMHGLQDNRMDSRVWRMLSRG]YLMH]GDPDRQDLK
SRNUHHL]DWRSULURGDQHPDLQHPRHLPDWLSODQD-HUNDGELWDJOXSRVWELOD
QDVWDODSRSODQXRQGDQLWDQHELELORVOXDMQRDNRQDRYRPVYLMHWXQLWD
QLMHVOXDMQRRQGDVYHVWRMLXX]URQRMYH]L
*OXSRVWMHYMHQD
*OXSRVWLSULSDGDLFMHSLGODWYR
*OXSRVWLVXQDMEROMLWHPHOM]DEXGXXPXGURVW*RGLQDPDVDPUD]PLOMDRR
JOXSRVWLOMXGVNRMRVMHDMXLPXWQRNDNRL]UD]QLKOMXGVNLKSRVWXSDNDL]ELMD
XGQDPUDQDXQXWUDQMDVQDJDNRMDOMXGHVPHWDVYDNHNUHWQMHNRMDOMXGLPD
QLNDNRQHGDSRLYHSRWSXQRLQHSRVUHGQRMHGQDRSDVQDVQDJD]DSUDYRNRMD
OMXGHWUXMHLUDVWYDUDMDVDPWXVYDNRGQHYQXSRMDYXOMXGVNHJOXSRVWLWXPDLR
NDRSULURGQXVWYDU2VRYLRVHRYMHNQDVWUDQMHQRJHSURKRGDRMHNDR
GYRQRDFDJOXSRVWVHYXH]DQMLPNDRVMHQND*OXSRVWMHVHVWUDPUDND
JOXSRVWELKWMHODGDGYRQRFDSRQRYQRYUDWLQMHJRYLPHWYHURQRQLP
URDFLPDXSULURGLJOXSRVWQHGDRYMHNXGDRWSXWXMHQD]YLMH]GHNDRWR
PXQLVLODWHDQHGDOHWL
,ERJRYLVXYRGLOLELWNHVDEXGDODPDX]DOXGQR
,EXGDODUDGLSRVYRPXYMHUHQMX
,VPLMHKRGPXGUDFDLQLOXDND
,]JOXSDQDQHPRHSURJRYRULWLGRVWRMDQVWYR
-RQLWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
.DGJOXSRVWSRLYDQDGREULPQDPMHUDPDWDG]DEOXGDGDMHYHHPEURMX
OMXGLGDRGQMHLYLQHJRWRRGQMHVWUDGD
.ROLNRJRGQHWNRELRSDPHWDQHVWRLSDNQLMHGRYROMQRSDPHWDQGDVKYDWL
JOXSRJ
.RJDVUHDHOLXQLWLWLXLQLJDOXGLP
/DNRMHUD]DEUDWLGDVHSUHPDJOXSDFLPDLOXDFLPDPRHSRND]LUD]ERULWRVW
VDPRQDMHGDQQDLQGDVHVQMLPDQHUD]JRYDUD
/XGRVWQHPDLVSULNH
/XDNRGPDKRGDMHVYRMELMHV
/XDNDQHSLWDM]DVDYMHW
/MXGHWUHEDYROMHWLMHUVXYLHJOXSLQHJR]OL
/MXGLVHQDMRLWLMHUD]OLNXMXSRWRPHWRQHUD]XPQLXYLMHNQDQRYRSRLQH
LVWXJOXSRVWDSDPHWQLXYLMHNQRYH
/MXGVNDMHJOXSRVWPUDQDVQDJDSRGQDPD
0RJXHGUDWLEXGDORPVYHOMXGHQHNRYULMHPHLQHNHOMXGHLWDYRYULMHPH
DOLMHQHPRJXHGUDWLEXGDORPVYHOMXGHLWDYRYULMHPH
*OXSRVWMHVYHPLUVNDVLODRQDMHMHGLQDNRMDSRVWRMLSRG]YLMH]GDPDRQDLK
SRNUHHL]DWRSULURGDQHPDLQHPRHLPDWLSODQD-HUNDGELWDJOXSRVWELOD
QDVWDODSRSODQXRQGDQLWDQHELELORVOXDMQRDNRQDRYRPVYLMHWXQLWD
QLMHVOXDMQRRQGDVYHVWRMLXX]URQRMYH]L
*OXSRVWMHYMHQD
*OXSRVWLSULSDGDLFMHSLGODWYR
*OXSRVWLVXQDMEROMLWHPHOM]DEXGXXPXGURVW*RGLQDPDVDPUD]PLOMDRR
JOXSRVWLOMXGVNRMRVMHDMXLPXWQRNDNRL]UD]QLKOMXGVNLKSRVWXSDNDL]ELMD
XGQDPUDQDXQXWUDQMDVQDJDNRMDOMXGHVPHWDVYDNHNUHWQMHNRMDOMXGLPD
QLNDNRQHGDSRLYHSRWSXQRLQHSRVUHGQRMHGQDRSDVQDVQDJD]DSUDYRNRMD
OMXGHWUXMHLUDVWYDUDMDVDPWXVYDNRGQHYQXSRMDYXOMXGVNHJOXSRVWLWXPDLR
NDRSULURGQXVWYDU2VRYLRVHRYMHNQDVWUDQMHQRJHSURKRGDRMHNDR
GYRQRDFDJOXSRVWVHYXH]DQMLPNDRVMHQND*OXSRVWMHVHVWUDPUDND
JOXSRVWELKWMHODGDGYRQRFDSRQRYQRYUDWLQMHJRYLPHWYHURQRQLP
URDFLPDXSULURGLJOXSRVWQHGDRYMHNXGDRWSXWXMHQD]YLMH]GHNDRWR
PXQLVLODWHDQHGDOHWL
,ERJRYLVXYRGLOLELWNHVDEXGDODPDX]DOXGQR
,EXGDODUDGLSRVYRPXYMHUHQMX
,VPLMHKRGPXGUDFDLQLOXDND
,]JOXSDQDQHPRHSURJRYRULWLGRVWRMDQVWYR
-RQLWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
.DGJOXSRVWSRLYDQDGREULPQDPMHUDPDWDG]DEOXGDGDMHYHHPEURMX
OMXGLGDRGQMHLYLQHJRWRRGQMHVWUDGD
.ROLNRJRGQHWNRELRSDPHWDQHVWRLSDNQLMHGRYROMQRSDPHWDQGDVKYDWL
JOXSRJ
.RJDVUHDHOLXQLWLWLXLQLJDOXGLP
/DNRMHUD]DEUDWLGDVHSUHPDJOXSDFLPDLOXDFLPDPRHSRND]LUD]ERULWRVW
VDPRQDMHGDQQDLQGDVHVQMLPDQHUD]JRYDUD
/XGRVWQHPDLVSULNH
/XDNRGPDKRGDMHVYRMELMHV
/XDNDQHSLWDM]DVDYMHW
/MXGHWUHEDYROMHWLMHUVXYLHJOXSLQHJR]OL
/MXGLVHQDMRLWLMHUD]OLNXMXSRWRPHWRQHUD]XPQLXYLMHNQDQRYRSRLQH
LVWXJOXSRVWDSDPHWQLXYLMHNQRYH
/MXGVNDMHJOXSRVWPUDQDVQDJDSRGQDPD
0RJXHGUDWLEXGDORPVYHOMXGHQHNRYULMHPHLQHNHOMXGHLWDYRYULMHPH
DOLMHQHPRJXHGUDWLEXGDORPVYHOMXGHLWDYRYULMHPH
*OXSRVWMHVYHPLUVNDVLODRQDMHMHGLQDNRMDSRVWRMLSRG]YLMH]GDPDRQDLK
SRNUHHL]DWRSULURGDQHPDLQHPRHLPDWLSODQD-HUNDGELWDJOXSRVWELOD
QDVWDODSRSODQXRQGDQLWDQHELELORVOXDMQRDNRQDRYRPVYLMHWXQLWD
QLMHVOXDMQRRQGDVYHVWRMLXX]URQRMYH]L
*OXSRVWMHYMHQD
*OXSRVWLSULSDGDLFMHSLGODWYR
*OXSRVWLVXQDMEROMLWHPHOM]DEXGXXPXGURVW*RGLQDPDVDPUD]PLOMDRR
JOXSRVWLOMXGVNRMRVMHDMXLPXWQRNDNRL]UD]QLKOMXGVNLKSRVWXSDNDL]ELMD
XGQDPUDQDXQXWUDQMDVQDJDNRMDOMXGHVPHWDVYDNHNUHWQMHNRMDOMXGLPD
QLNDNRQHGDSRLYHSRWSXQRLQHSRVUHGQRMHGQDRSDVQDVQDJD]DSUDYRNRMD
OMXGHWUXMHLUDVWYDUDMDVDPWXVYDNRGQHYQXSRMDYXOMXGVNHJOXSRVWLWXPDLR
NDRSULURGQXVWYDU2VRYLRVHRYMHNQDVWUDQMHQRJHSURKRGDRMHNDR
GYRQRDFDJOXSRVWVHYXH]DQMLPNDRVMHQND*OXSRVWMHVHVWUDPUDND
JOXSRVWELKWMHODGDGYRQRFDSRQRYQRYUDWLQMHJRYLPHWYHURQRQLP
URDFLPDXSULURGLJOXSRVWQHGDRYMHNXGDRWSXWXMHQD]YLMH]GHNDRWR
PXQLVLODWHDQHGDOHWL
,ERJRYLVXYRGLOLELWNHVDEXGDODPDX]DOXGQR
,EXGDODUDGLSRVYRPXYMHUHQMX
,VPLMHKRGPXGUDFDLQLOXDND
,]JOXSDQDQHPRHSURJRYRULWLGRVWRMDQVWYR
-RQLWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
.DGJOXSRVWSRLYDQDGREULPQDPMHUDPDWDG]DEOXGDGDMHYHHPEURMX
OMXGLGDRGQMHLYLQHJRWRRGQMHVWUDGD
.ROLNRJRGQHWNRELRSDPHWDQHVWRLSDNQLMHGRYROMQRSDPHWDQGDVKYDWL
JOXSRJ
.RJDVUHDHOLXQLWLWLXLQLJDOXGLP
/DNRMHUD]DEUDWLGDVHSUHPDJOXSDFLPDLOXDFLPDPRHSRND]LUD]ERULWRVW
VDPRQDMHGDQQDLQGDVHVQMLPDQHUD]JRYDUD
/XGRVWQHPDLVSULNH
/XDNRGPDKRGDMHVYRMELMHV
/XDNDQHSLWDM]DVDYMHW
/MXGHWUHEDYROMHWLMHUVXYLHJOXSLQHJR]OL
/MXGLVHQDMRLWLMHUD]OLNXMXSRWRPHWRQHUD]XPQLXYLMHNQDQRYRSRLQH
LVWXJOXSRVWDSDPHWQLXYLMHNQRYH
/MXGVNDMHJOXSRVWPUDQDVQDJDSRGQDPD
0RJXHGUDWLEXGDORPVYHOMXGHQHNRYULMHPHLQHNHOMXGHLWDYRYULMHPH
DOLMHQHPRJXHGUDWLEXGDORPVYHOMXGHLWDYRYULMHPH
1DJOXSRVWLPDVWRMLVYLMHWLEH]QMLKVHPRGDQHELQLWDGHVLOR0L]QDPR
WR]QDPR
1DGXWRVWLQLRYMHNDOXGLP
1DJDRRYMHNLQLOXGRVWLDUD]ERULWLKSRGQRVL
1DMILOR]RIVNLMDMHVWUDQDSRYLMHVWLXWRPHWRQDVXSR]QDMHVOMXGVNRP
JOXSRX
1DMQHVQRVQLMHRVREHVXOMXGLNRMLPLVOHGDVXJHQLMDOQLLHQHNRMHVHEL
XPLOMDMXGDVXQHRGROMLYH
1DMRSDVQLMDMHJOXSRVWNRMDQLMHRGUD]QHREUD]RYDQMDYHREUD]RYDQMD
1DMWHHMHRYMHNXXUD]JRYRUXVJOXSDQLPD*OXSDQLQHHSRMPLWLGDMHVWYDU
R]ELOMQD*OXSDQLQDVGDNDNRQHPRJXSUDWLWLXPLVOLPD
1DSUDYLVLVWHPNRMLLEXGDODPRHNRULVWLWLSDHJDQHVDPREXGDODL
KWMHWLNRULVWLWL
1HSRQL]XMVHSUHGEXGDORP
1HNLVHOMXGLYLHWUXGHVNULWLVYRMXSDPHWQHJRVYRMXJOXSRVW
1HPRJXHMHELORWRXLQLWLRWSRUQLPDQDEXGDOHMHUVXEXGDOHWDNR
LQYHQWLYQH
1HRJUDQLHQMHEURMOXDND
1H]JRGDOXDNDMHRSRPHQD]DSDPHWQRJD
1LVXOMXGLWDNRJOXSLGDQHEL]QDOLWRVHVPLMHDWRQHDOLQLWNRRGQDVQLMH
WDNROXGRLOLQDLYQRVPLRQGDWRMDYQRLVSRYLMHGD
1LWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
1LWNRQLMHWROLNRVOLMHSNDRRQLNRMLQHHYLGMHWL
2EUD]RYDQMHRQDMNRMLPRHYLGMHWLSDUDOHOH%XGDOHXYLMHNYLGHQHWRQRYR
2QDMWNRVHQDYLNDRQDDSVXUGQHVWYDULGREURVHVQDOD]LXQDHPYUHPHQX
2QLNRMLVHSUDYHJOXSLPDRSDVQLMLVXRGRQLKNRMLVXJOXSL
3DPHWQLMLSRSXWD%HVPUWQDSRVORYLFDNRMDXWHPHOMXMHYODGDYLQXJOXSRVWL
VYLMHWRP
3RVWRMHVDPRGYDQDLQDGDVHRYMHNX]GLJQHLOLVYRMRPYODVWLWRP
YMHWLQRPLOLJOXSRXGUXJLK
3UDYRQDJOXSRVWMHGLRJDUDQFLMHVORERGQRJUD]YRMDOLQRVWL
3UD]QRMMHYUHLWHNRVWDMDWLXVSUDYQR3UHGQRVWSDPHWLMHXWRPHGDVH
RYMHNPRHSUDYLWLJOXSLP2EUDWQRMHYHWHH
6DPRJOXSDQEUDQLSRWSXQREH]LGHMQHVWYDULLRGQRVHNRMLQLVXVSRMLYLV
GREULPRELDMLPDRYMHNQDNUDMXRWXSOMXMH]DJOXSOMXMHVHEHLGUXJH
1DJOXSRVWLPDVWRMLVYLMHWLEH]QMLKVHPRGDQHELQLWDGHVLOR0L]QDPR
WR]QDPR
1DGXWRVWLQLRYMHNDOXGLP
1DJDRRYMHNLQLOXGRVWLDUD]ERULWLKSRGQRVL
1DMILOR]RIVNLMDMHVWUDQDSRYLMHVWLXWRPHWRQDVXSR]QDMHVOMXGVNRP
JOXSRX
1DMQHVQRVQLMHRVREHVXOMXGLNRMLPLVOHGDVXJHQLMDOQLLHQHNRMHVHEL
XPLOMDMXGDVXQHRGROMLYH
1DMRSDVQLMDMHJOXSRVWNRMDQLMHRGUD]QHREUD]RYDQMDYHREUD]RYDQMD
1DMWHHMHRYMHNXXUD]JRYRUXVJOXSDQLPD*OXSDQLQHHSRMPLWLGDMHVWYDU
R]ELOMQD*OXSDQLQDVGDNDNRQHPRJXSUDWLWLXPLVOLPD
1DSUDYLVLVWHPNRMLLEXGDODPRHNRULVWLWLSDHJDQHVDPREXGDODL
KWMHWLNRULVWLWL
1HSRQL]XMVHSUHGEXGDORP
1HNLVHOMXGLYLHWUXGHVNULWLVYRMXSDPHWQHJRVYRMXJOXSRVW
1HPRJXHMHELORWRXLQLWLRWSRUQLPDQDEXGDOHMHUVXEXGDOHWDNR
LQYHQWLYQH
1HRJUDQLHQMHEURMOXDND
1H]JRGDOXDNDMHRSRPHQD]DSDPHWQRJD
1LVXOMXGLWDNRJOXSLGDQHEL]QDOLWRVHVPLMHDWRQHDOLQLWNRRGQDVQLMH
WDNROXGRLOLQDLYQRVPLRQGDWRMDYQRLVSRYLMHGD
1LWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
1LWNRQLMHWROLNRVOLMHSNDRRQLNRMLQHHYLGMHWL
2EUD]RYDQMHRQDMNRMLPRHYLGMHWLSDUDOHOH%XGDOHXYLMHNYLGHQHWRQRYR
2QDMWNRVHQDYLNDRQDDSVXUGQHVWYDULGREURVHVQDOD]LXQDHPYUHPHQX
2QLNRMLVHSUDYHJOXSLPDRSDVQLMLVXRGRQLKNRMLVXJOXSL
3DPHWQLMLSRSXWD%HVPUWQDSRVORYLFDNRMDXWHPHOMXMHYODGDYLQXJOXSRVWL
VYLMHWRP
3RVWRMHVDPRGYDQDLQDGDVHRYMHNX]GLJQHLOLVYRMRPYODVWLWRP
YMHWLQRPLOLJOXSRXGUXJLK
3UDYRQDJOXSRVWMHGLRJDUDQFLMHVORERGQRJUD]YRMDOLQRVWL
3UD]QRMMHYUHLWHNRVWDMDWLXVSUDYQR3UHGQRVWSDPHWLMHXWRPHGDVH
RYMHNPRHSUDYLWLJOXSLP2EUDWQRMHYHWHH
DPRJOXSDQEUDQLSRWSXQREH]LGHMQHVWYDULLRGQRVHNRMLQLVXVSRMLYLV
6
GREULPRELDMLPDRYMHNQDNUDMXRWXSOMXMH]DJOXSOMXMHVHEHLGUXJH
1DJOXSRVWLPDVWRMLVYLMHWLEH]QMLKVHPRGDQHELQLWDGHVLOR0L]QDPR
WR]QDPR
1DGXWRVWLQLRYMHNDOXGLP
1DJDRRYMHNLQLOXGRVWLDUD]ERULWLKSRGQRVL
1DMILOR]RIVNLMDMHVWUDQDSRYLMHVWLXWRPHWRQDVXSR]QDMHVOMXGVNRP
JOXSRX
1DMQHVQRVQLMHRVREHVXOMXGLNRMLPLVOHGDVXJHQLMDOQLLHQHNRMHVHEL
XPLOMDMXGDVXQHRGROMLYH
1DMRSDVQLMDMHJOXSRVWNRMDQLMHRGUD]QHREUD]RYDQMDYHREUD]RYDQMD
1DMWHHMHRYMHNXXUD]JRYRUXVJOXSDQLPD*OXSDQLQHHSRMPLWLGDMHVWYDU
R]ELOMQD*OXSDQLQDVGDNDNRQHPRJXSUDWLWLXPLVOLPD
1DSUDYLVLVWHPNRMLLEXGDODPRHNRULVWLWLSDHJDQHVDPREXGDODL
KWMHWLNRULVWLWL
1HSRQL]XMVHSUHGEXGDORP
1HNLVHOMXGLYLHWUXGHVNULWLVYRMXSDPHWQHJRVYRMXJOXSRVW
1HPRJXHMHELORWRXLQLWLRWSRUQLPDQDEXGDOHMHUVXEXGDOHWDNR
LQYHQWLYQH
1HRJUDQLHQMHEURMOXDND
1H]JRGDOXDNDMHRSRPHQD]DSDPHWQRJD
1LVXOMXGLWDNRJOXSLGDQHEL]QDOLWRVHVPLMHDWRQHDOLQLWNRRGQDVQLMH
WDNROXGRLOLQDLYQRVPLRQGDWRMDYQRLVSRYLMHGD
1LWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
1LWNRQLMHWROLNRVOLMHSNDRRQLNRMLQHHYLGMHWL
2EUD]RYDQMHRQDMNRMLPRHYLGMHWLSDUDOHOH%XGDOHXYLMHNYLGHQHWRQRYR
2QDMWNRVHQDYLNDRQDDSVXUGQHVWYDULGREURVHVQDOD]LXQDHPYUHPHQX
2QLNRMLVHSUDYHJOXSLPDRSDVQLMLVXRGRQLKNRMLVXJOXSL
3DPHWQLMLSRSXWD%HVPUWQDSRVORYLFDNRMDXWHPHOMXMHYODGDYLQXJOXSRVWL
VYLMHWRP
3RVWRMHVDPRGYDQDLQDGDVHRYMHNX]GLJQHLOLVYRMRPYODVWLWRP
YMHWLQRPLOLJOXSRXGUXJLK
3UDYRQDJOXSRVWMHGLRJDUDQFLMHVORERGQRJUD]YRMDOLQRVWL
3UD]QRMMHYUHLWHNRVWDMDWLXVSUDYQR3UHGQRVWSDPHWLMHXWRPHGDVH
RYMHNPRHSUDYLWLJOXSLP2EUDWQRMHYHWHH
6DPRJOXSDQEUDQLSRWSXQREH]LGHMQHVWYDULLRGQRVHNRMLQLVXVSRMLYLV
GREULPRELDMLPDRYMHNQDNUDMXRWXSOMXMH]DJOXSOMXMHVHEHLGUXJH
1DJOXSRVWLPDVWRMLVYLMHWLEH]QMLKVHPRGDQHELQLWDGHVLOR0L]QDPR
WR]QDPR
1DGXWRVWLQLRYMHNDOXGLP
1DJDRRYMHNLQLOXGRVWLDUD]ERULWLKSRGQRVL
1DMILOR]RIVNLMDMHVWUDQDSRYLMHVWLXWRPHWRQDVXSR]QDMHVOMXGVNRP
JOXSRX
1DMQHVQRVQLMHRVREHVXOMXGLNRMLPLVOHGDVXJHQLMDOQLLHQHNRMHVHEL
XPLOMDMXGDVXQHRGROMLYH
1DMRSDVQLMDMHJOXSRVWNRMDQLMHRGUD]QHREUD]RYDQMDYHREUD]RYDQMD
1DMWHHMHRYMHNXXUD]JRYRUXVJOXSDQLPD*OXSDQLQHHSRMPLWLGDMHVWYDU
R]ELOMQD*OXSDQLQDVGDNDNRQHPRJXSUDWLWLXPLVOLPD
1DSUDYLVLVWHPNRMLLEXGDODPRHNRULVWLWLSDHJDQHVDPREXGDODL
KWMHWLNRULVWLWL
1HSRQL]XMVHSUHGEXGDORP
1HNLVHOMXGLYLHWUXGHVNULWLVYRMXSDPHWQHJRVYRMXJOXSRVW
1HPRJXHMHELORWRXLQLWLRWSRUQLPDQDEXGDOHMHUVXEXGDOHWDNR
LQYHQWLYQH
1HRJUDQLHQMHEURMOXDND
1H]JRGDOXDNDMHRSRPHQD]DSDPHWQRJD
1LVXOMXGLWDNRJOXSLGDQHEL]QDOLWRVHVPLMHDWRQHDOLQLWNRRGQDVQLMH
WDNROXGRLOLQDLYQRVPLRQGDWRMDYQRLVSRYLMHGD
1LWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
1LWNRQLMHWROLNRVOLMHSNDRRQLNRMLQHHYLGMHWL
2EUD]RYDQMHRQDMNRMLPRHYLGMHWLSDUDOHOH%XGDOHXYLMHNYLGHQHWRQRYR
2QDMWNRVHQDYLNDRQDDSVXUGQHVWYDULGREURVHVQDOD]LXQDHPYUHPHQX
2QLNRMLVHSUDYHJOXSLPDRSDVQLMLVXRGRQLKNRMLVXJOXSL
3DPHWQLMLSRSXWD%HVPUWQDSRVORYLFDNRMDXWHPHOMXMHYODGDYLQXJOXSRVWL
VYLMHWRP
3RVWRMHVDPRGYDQDLQDGDVHRYMHNX]GLJQHLOLVYRMRPYODVWLWRP
YMHWLQRPLOLJOXSRXGUXJLK
3UDYRQDJOXSRVWMHGLRJDUDQFLMHVORERGQRJUD]YRMDOLQRVWL
3UD]QRMMHYUHLWHNRVWDMDWLXVSUDYQR3UHGQRVWSDPHWLMHXWRPHGDVH
RYMHNPRHSUDYLWLJOXSLP2EUDWQRMHYHWHH
DPRJOXSDQEUDQLSRWSXQREH]LGHMQHVWYDULLRGQRVHNRMLQLVXVSRMLYLV
6
GREULPRELDMLPDRYMHNQDNUDMXRWXSOMXMH]DJOXSOMXMHVHEHLGUXJH
6DPRMHEXGDODVDPVDVRERP]DGRYROMDQ
6LURPDQDMHEXGDODERJDWDEXGDODMHERJDWD
6WUHOLFDPDDSVXUGDWUHEDRGX]HWLFLOM
6WXSDQMSRMHGLQLKFLYLOL]DFLMDVWRMLXREUDWQRPRPMHUXVDOMXGVNRPSDPHWL
6YDNDEXGDOD]QDGHWUDLWLL]OLNH]DYODVWLWHSRJUHNH
6YDWNRPLVOLGDMHQDMYDQLMLQDMEROMLVDPROXDNLJOXSDQLPDKUDEURVWLWRL
UHL
6YLVPRPLPDVNHLVYLVPRPL]DNULQNDQLLVYDNLRYMHNRVMHDSRWUHEXGD
VNLQHVYRMXPDVNXQDMHGDQWUHQGDUDVNULQNDGDSURJRYRULSRFUWLVYRJ
LQWLPQRJUDVSRORHQMD
WRMHYHDLQWHOLJHQFLMDWRYLHQMH]LQDJOXSRVWPRHNRGLWL
WROMXGLQDMUDGLMHQD]LYDMXJOXSLP"3DPHWQHVWYDULNRMHQHVKYDDMX
8LQWHUHVXMHVYDNRJGUXWYDGDVHERULSURWLYJOXSRVWLSURWLYVQDJDNRMH
REOLNXMXRVREHNRMLPDVYHWRMHQHSR]QDWRL]JOHGDWDMDQVWYHQRLSULMHWHH
YLGMHWHNROLNRVHJOXSRVWLLNROLNRNXNDYLOXNDSDLDORVWLNDWNDGD
8
VNULYDSRGPDVNRP]GUDYDUD]XPD
237,0,=$0,3(6,0,=$0
pLPRSWLPLVWXJOHGDVYMHWORNRMHXRSHQHSRVWRMLSRMDYOMXMHVHSHVLPLVW
NRMLJDJDVL
1RYDMHYL]LMDWRMHGXJXMHPR]QDQRVWLYL]LMDVWYDUQRJSUHPGDXPMHUHQRJ
RSWLPL]PD2QQDPGDMHQHNXPMHUX]QDHQMDLUDFLRQDOQHQDGHXVYLMHWXNRML
MHL]JOHGDRLUDFLRQDODQLEHVPLVOHQ2QQDPSRND]XMHRYMHNRYRPMHVWRR
QMHJRYLXORJXXVYHPLUX2QDMH]HPDOMVND]DOLKDHYROXFLMVNLKPRJXQRVWL
VOXJDHYROXFLMHDXLVWRYULMHPHLQMH]LQPODGHQDNLJRVSRGDU
2SWLPLVWJRYRULGDLYLPRXQDMEROMHPPRJXHPVYLMHWXDSHVLPLVWVHERML
GDMHWRLVWLQD
2SWLPLVWDQLNDGDQHHL]DEUDWLOXGQLFXNDRMHGLQRJGRVWRMQRJVNORQLWD
QHSRGPLWOMLYHOLQRVWL
6EH]QDGQRXSRLQMHRSWLPL]DP
6WYDUDRFLYLXVNODGXVSULURGRPWR]QDLELWLLXVNODGXVUD]XPRPMHU
SRVMHGXMHYHGULLYRWQLRSWLPL]DPLR]QDDYDXVSUDYQXOLQRVW1MHJRYMHXP
RGVMDMQHEHVNRJVYLMHWOD
8]EURMPRJDLYRWDVSDGDL]PHXRVWDORJLWRGDQHSRVWRMLEH]L]OD]QRVW
DRSWLPLVWDLYRWQLMHSUREOHPYHUMHHQMH
=
237,0,=$0,3(6,0,=$0
pLPRSWLPLVWXJOHGDVYMHWORNRMHXRSHQHSRVWRMLSRMDYOMXMHVHSHVLPLVW
NRMLJDJDVL
1RYDMHYL]LMDWRMHGXJXMHPR]QDQRVWLYL]LMDVWYDUQRJSUHPGDXPMHUHQRJ
RSWLPL]PD2QQDPGDMHQHNXPMHUX]QDHQMDLUDFLRQDOQHQDGHXVYLMHWXNRML
MHL]JOHGDRLUDFLRQDODQLEHVPLVOHQ2QQDPSRND]XMHRYMHNRYRPMHVWRR
QMHJRYLXORJXXVYHPLUX2QDMH]HPDOMVND]DOLKDHYROXFLMVNLKPRJXQRVWL
VOXJDHYROXFLMHDXLVWRYULMHPHLQMH]LQPODGHQDNLJRVSRGDU
2SWLPLVWJRYRULGDLYLPRXQDMEROMHPPRJXHPVYLMHWXDSHVLPLVWVHERML
GDMHWRLVWLQD
2SWLPLVWDQLNDGDQHHL]DEUDWLOXGQLFXNDRMHGLQRJGRVWRMQRJVNORQLWD
QHSRGPLWOMLYHOLQRVWL
6EH]QDGQRXSRLQMHRSWLPL]DP
6WYDUDRFLYLXVNODGXVSULURGRPWR]QDLELWLLXVNODGXVUD]XPRPMHU
SRVMHGXMHYHGULLYRWQLRSWLPL]DPLR]QDDYDXVSUDYQXOLQRVW1MHJRYMHXP
RGVMDMQHEHVNRJVYLMHWOD
8]EURMPRJDLYRWDVSDGDL]PHXRVWDORJLWRGDQHSRVWRMLEH]L]OD]QRVW
=DRSWLPLVWDLYRWQLMHSUREOHPYHUMHHQMH
6DPRMHEXGDODVDPVDVRERP]DGRYROMDQ
6LURPDQDMHEXGDODERJDWDEXGDODMHERJDWD
6WUHOLFDPDDSVXUGDWUHEDRGX]HWLFLOM
6WXSDQMSRMHGLQLKFLYLOL]DFLMDVWRMLXREUDWQRPRPMHUXVDOMXGVNRPSDPHWL
6YDNDEXGDOD]QDGHWUDLWLL]OLNH]DYODVWLWHSRJUHNH
6YDWNRPLVOLGDMHQDMYDQLMLQDMEROMLVDPROXDNLJOXSDQLPDKUDEURVWLWRL
UHL
6YLVPRPLPDVNHLVYLVPRPL]DNULQNDQLLVYDNLRYMHNRVMHDSRWUHEXGD
VNLQHVYRMXPDVNXQDMHGDQWUHQGDUDVNULQNDGDSURJRYRULSRFUWLVYRJ
LQWLPQRJUDVSRORHQMD
WRMHYHDLQWHOLJHQFLMDWRYLHQMH]LQDJOXSRVWPRHNRGLWL
WROMXGLQDMUDGLMHQD]LYDMXJOXSLP"3DPHWQHVWYDULNRMHQHVKYDDMX
8LQWHUHVXMHVYDNRJGUXWYDGDVHERULSURWLYJOXSRVWLSURWLYVQDJDNRMH
REOLNXMXRVREHNRMLPDVYHWRMHQHSR]QDWRL]JOHGDWDMDQVWYHQRLSULMHWHH
8YLGMHWHNROLNRVHJOXSRVWLLNROLNRNXNDYLOXNDSDLDORVWLNDWNDGD
VNULYDSRGPDVNRP]GUDYDUD]XPD
6DPRMHEXGDODVDPVDVRERP]DGRYROMDQ
6LURPDQDMHEXGDODERJDWDEXGDODMHERJDWD
6WUHOLFDPDDSVXUGDWUHEDRGX]HWLFLOM
6WXSDQMSRMHGLQLKFLYLOL]DFLMDVWRMLXREUDWQRPRPMHUXVDOMXGVNRPSDPHWL
6YDNDEXGDOD]QDGHWUDLWLL]OLNH]DYODVWLWHSRJUHNH
6YDWNRPLVOLGDMHQDMYDQLMLQDMEROMLVDPROXDNLJOXSDQLPDKUDEURVWLWRL
UHL
6YLVPRPLPDVNHLVYLVPRPL]DNULQNDQLLVYDNLRYMHNRVMHDSRWUHEXGD
VNLQHVYRMXPDVNXQDMHGDQWUHQGDUDVNULQNDGDSURJRYRULSRFUWLVYRJ
LQWLPQRJUDVSRORHQMD
WRMHYHDLQWHOLJHQFLMDWRYLHQMH]LQDJOXSRVWPRHNRGLWL
WROMXGLQDMUDGLMHQD]LYDMXJOXSLP"3DPHWQHVWYDULNRMHQHVKYDDMX
8LQWHUHVXMHVYDNRJGUXWYDGDVHERULSURWLYJOXSRVWLSURWLYVQDJDNRMH
REOLNXMXRVREHNRMLPDVYHWRMHQHSR]QDWRL]JOHGDWDMDQVWYHQRLSULMHWHH
YLGMHWHNROLNRVHJOXSRVWLLNROLNRNXNDYLOXNDSDLDORVWLNDWNDGD
8
VNULYDSRGPDVNRP]GUDYDUD]XPD
237,0,=$0,3(6,0,=$0
pLPRSWLPLVWXJOHGDVYMHWORNRMHXRSHQHSRVWRMLSRMDYOMXMHVHSHVLPLVW
NRMLJDJDVL
1RYDMHYL]LMDWRMHGXJXMHPR]QDQRVWLYL]LMDVWYDUQRJSUHPGDXPMHUHQRJ
RSWLPL]PD2QQDPGDMHQHNXPMHUX]QDHQMDLUDFLRQDOQHQDGHXVYLMHWXNRML
MHL]JOHGDRLUDFLRQDODQLEHVPLVOHQ2QQDPSRND]XMHRYMHNRYRPMHVWRR
QMHJRYLXORJXXVYHPLUX2QDMH]HPDOMVND]DOLKDHYROXFLMVNLKPRJXQRVWL
VOXJDHYROXFLMHDXLVWRYULMHPHLQMH]LQPODGHQDNLJRVSRGDU
2SWLPLVWJRYRULGDLYLPRXQDMEROMHPPRJXHPVYLMHWXDSHVLPLVWVHERML
GDMHWRLVWLQD
2SWLPLVWDQLNDGDQHHL]DEUDWLOXGQLFXNDRMHGLQRJGRVWRMQRJVNORQLWD
QHSRGPLWOMLYHOLQRVWL
6EH]QDGQRXSRLQMHRSWLPL]DP
6WYDUDRFLYLXVNODGXVSULURGRPWR]QDLELWLLXVNODGXVUD]XPRPMHU
SRVMHGXMHYHGULLYRWQLRSWLPL]DPLR]QDDYDXVSUDYQXOLQRVW1MHJRYMHXP
RGVMDMQHEHVNRJVYLMHWOD
8]EURMPRJDLYRWDVSDGDL]PHXRVWDORJLWRGDQHSRVWRMLEH]L]OD]QRVW
DRSWLPLVWDLYRWQLMHSUREOHPYHUMHHQMH
=
37,0,=$0,3(6,0,=$0
2
pLPRSWLPLVWXJOHGDVYMHWORNRMHXRSHQHSRVWRMLSRMDYOMXMHVHSHVLPLVW
NRMLJDJDVL
1RYDMHYL]LMDWRMHGXJXMHPR]QDQRVWLYL]LMDVWYDUQRJSUHPGDXPMHUHQRJ
RSWLPL]PD2QQDPGDMHQHNXPMHUX]QDHQMDLUDFLRQDOQHQDGHXVYLMHWXNRML
MHL]JOHGDRLUDFLRQDODQLEHVPLVOHQ2QQDPSRND]XMHRYMHNRYRPMHVWRR
QMHJRYLXORJXXVYHPLUX2QDMH]HPDOMVND]DOLKDHYROXFLMVNLKPRJXQRVWL
VOXJDHYROXFLMHDXLVWRYULMHPHLQMH]LQPODGHQDNLJRVSRGDU
2SWLPLVWJRYRULGDLYLPRXQDMEROMHPPRJXHPVYLMHWXDSHVLPLVWVHERML
GDMHWRLVWLQD
2SWLPLVWDQLNDGDQHHL]DEUDWLOXGQLFXNDRMHGLQRJGRVWRMQRJVNORQLWD
QHSRGPLWOMLYHOLQRVWL
6EH]QDGQRXSRLQMHRSWLPL]DP
6WYDUDRFLYLXVNODGXVSULURGRPWR]QDLELWLLXVNODGXVUD]XPRPMHU
SRVMHGXMHYHGULLYRWQLRSWLPL]DPLR]QDDYDXVSUDYQXOLQRVW1MHJRYMHXP
RGVMDMQHEHVNRJVYLMHWOD
8]EURMPRJDLYRWDVSDGDL]PHXRVWDORJLWRGDQHSRVWRMLEH]L]OD]QRVW
=DRSWLPLVWDLYRWQLMHSUREOHPYHUMHHQMH
DPRMHEXGDODVDPVDVRERP]DGRYROMDQ
6
6LURPDQDMHEXGDODERJDWDEXGDODMHERJDWD
6WUHOLFDPDDSVXUGDWUHEDRGX]HWLFLOM
6WXSDQMSRMHGLQLKFLYLOL]DFLMDVWRMLXREUDWQRPRPMHUXVDOMXGVNRPSDPHWL
6YDNDEXGDOD]QDGHWUDLWLL]OLNH]DYODVWLWHSRJUHNH
6YDWNRPLVOLGDMHQDMYDQLMLQDMEROMLVDPROXDNLJOXSDQLPDKUDEURVWLWRL
UHL
6YLVPRPLPDVNHLVYLVPRPL]DNULQNDQLLVYDNLRYMHNRVMHDSRWUHEXGD
VNLQHVYRMXPDVNXQDMHGDQWUHQGDUDVNULQNDGDSURJRYRULSRFUWLVYRJ
LQWLPQRJUDVSRORHQMD
WRMHYHDLQWHOLJHQFLMDWRYLHQMH]LQDJOXSRVWPRHNRGLWL
WROMXGLQDMUDGLMHQD]LYDMXJOXSLP"3DPHWQHVWYDULNRMHQHVKYDDMX
8LQWHUHVXMHVYDNRJGUXWYDGDVHERULSURWLYJOXSRVWLSURWLYVQDJDNRMH
REOLNXMXRVREHNRMLPDVYHWRMHQHSR]QDWRL]JOHGDWDMDQVWYHQRLSULMHWHH
8YLGMHWHNROLNRVHJOXSRVWLLNROLNRNXNDYLOXNDSDLDORVWLNDWNDGD
VNULYDSRGPDVNRP]GUDYDUD]XPD
p%XGLRULJLQDODQ$NRYHHOLQHNRJRSRQDDWLRSRQDDMJDXRQRPH
WRMHQDMEROMH2ULJLQDOQRVWVHQHVDVWRMLXWRPHGDNDHWRQLWNRSULMHQLMH
UHNDRYHXWRPHGDWRQRNDHRQRWRPLVOL
2ULJLQDOQRVWWUHEDFLMHQLWLYLHRGRSVHQRVWL
2ULJLQDOQRVWVHQHXL
p)DOVLILNDWVHRGRULJLQDODUD]OLNXMHSRWRPXGDL]JOHGDRULJLQDOQLMH
0HXOMXGLPDLPDSXQRYLHNRSLMDQHJRRULJLQDOD
=ERJSODJLMDWDVHQHELWUHEDOLOMXWLWL2QLVXYMHURMDWQRQDMLVNUHQLMLRGVYLK
NRPSOLPHQDWD
p/MXGLNUDGXMHGQLGUXJLPDPLVOLLQRYDF
/MXGLVHXHRSRQDDWLRWRMVSRVREQRVWLRYLVLQMLKRYRSVWDQDN1XQRVW
VNXSOMDQMDXJUXSHLVWYDUDQMHRGQRVHL]YLUHYMHURMDWQRL]WRJSURFHVD
XHQMD*UXSDSUHQRVLQDVYRMHODQRYHVYDLVNXVWYDSRWUHEQD]DRSVWDQDN
2SRQDDQMHMHQDMLVNUHQLMLREOLNODVNDQMD3LVDORVHLSLHXJODYQRPLGDQDV
SRFUWLSRPRGQRJSUHSLVLYDQMDDSLWDPRVHNDNRWRGDOMXGLPDMRXYLMHNQLMH
GRVDGLORPDMPXQLUDWLWXHJULPDVH
6WDWLWRELELODVPUWRSRQDDWLWRMHYHMHGQDYUVWDURSVWYDYODVWLWR
REUD]RYDQMHLUD]YRMWRVXLYRWLVORERGD
8VSMHKSRGXKYDWDMHXYLMHNQDNRFNLYULMHGQRVWLVHVWYDUDMXVSRVWHSHQLP
UD]OLNDPD'MHORMHXYLMHNL]YUJQXWRRSDVQRVWLL]RSDHQMDLNULYRWYRUHQMD
RULJLQDOQRVWIDOVLILNDWSODJLMDWRSRQDDQMHUXWLQD
25,*,1$/1267,2321$$1-(
SWLPLVWLVXORHREDYLMHWHQL
2
p3HVLPL]DPMHGXHYQDEROHVW2QMHJULMHK
3HVLPL]DPXELMDXOMXGLPDWHQMXGDVHERUHSURWLYVLURPDWYDQH]QDQMDL
]ORLQDLLVXXMHVYDYUHODUDGRVWLXVYLMHWX
3HVLPLVWMHRYMHNNRMLVHYHVHOLORLPLVNXVWYLPDMHUPXGDMX]DSUDYR
3HVLPLVWLLPDMXWXSUHGQRVWGDUMHHELYDMXUD]RDUDQL
3HVLPLVWLVXLVWLQVNLLYRWQLXPMHWQLFLMHUGRLYOMDYDMXVDPRXJRGQD
L]QHQDHQMD
3HVLPLVWLDQMH]QDNWRVXVYHXWRSLMHQRYLMHJGREDSHVLPLVWLQH
1HPRJXVLSRPRLDSRNDOLSWLDULVWUEXVLPDQLVXXYMHUOMLYL
3HVLPLVWQHPRHELWLJRUH2SWLPLVWPRHPRH
2SWLPLVWLVXORHREDYLMHWHQL
p3HVLPL]DPMHGXHYQDEROHVW2QMHJULMHK
3HVLPL]DPXELMDXOMXGLPDWHQMXGDVHERUHSURWLYVLURPDWYDQH]QDQMDL
]ORLQDLLVXXMHVYDYUHODUDGRVWLXVYLMHWX
3HVLPLVWMHRYMHNNRMLVHYHVHOLORLPLVNXVWYLPDMHUPXGDMX]DSUDYR
3HVLPLVWLLPDMXWXSUHGQRVWGDUMHHELYDMXUD]RDUDQL
3HVLPLVWLVXLVWLQVNLLYRWQLXPMHWQLFLMHUGRLYOMDYDMXVDPRXJRGQD
L]QHQDHQMD
3HVLPLVWLDQMH]QDNWRVXVYHXWRSLMHQRYLMHJGREDSHVLPLVWLQH
1HPRJXVLSRPRLDSRNDOLSWLDULVWUEXVLPDQLVXXYMHUOMLYL
HVLPLVWQHPRHELWLJRUH2SWLPLVWPRHPRH
3
25,*,1$/1267,2321$$1-(
RULJLQDOQRVWIDOVLILNDWSODJLMDWRSRQDDQMHUXWLQD
p%XGLRULJLQDODQ$NRYHHOLQHNRJRSRQDDWLRSRQDDMJDXRQRPH
WRMHQDMEROMH2ULJLQDOQRVWVHQHVDVWRMLXWRPHGDNDHWRQLWNRSULMHQLMH
UHNDRYHXWRPHGDWRQRNDHRQRWRPLVOL
2ULJLQDOQRVWWUHEDFLMHQLWLYLHRGRSVHQRVWL
2ULJLQDOQRVWVHQHXL
p)DOVLILNDWVHRGRULJLQDODUD]OLNXMHSRWRPXGDL]JOHGDRULJLQDOQLMH
0HXOMXGLPDLPDSXQRYLHNRSLMDQHJRRULJLQDOD
=ERJSODJLMDWDVHQHELWUHEDOLOMXWLWL2QLVXYMHURMDWQRQDMLVNUHQLMLRGVYLK
NRPSOLPHQDWD
p/MXGLNUDGXMHGQLGUXJLPDPLVOLLQRYDF
/MXGLVHXHRSRQDDWLRWRMVSRVREQRVWLRYLVLQMLKRYRSVWDQDN1XQRVW
VNXSOMDQMDXJUXSHLVWYDUDQMHRGQRVHL]YLUHYMHURMDWQRL]WRJSURFHVD
XHQMD*UXSDSUHQRVLQDVYRMHODQRYHVYDLVNXVWYDSRWUHEQD]DRSVWDQDN
2SRQDDQMHMHQDMLVNUHQLMLREOLNODVNDQMD3LVDORVHLSLHXJODYQRPLGDQDV
SRFUWLSRPRGQRJSUHSLVLYDQMDDSLWDPRVHNDNRWRGDOMXGLPDMRXYLMHNQLMH
GRVDGLORPDMPXQLUDWLWXHJULPDVH
6WDWLWRELELODVPUWRSRQDDWLWRMHYHMHGQDYUVWDURSVWYDYODVWLWR
REUD]RYDQMHLUD]YRMWRVXLYRWLVORERGD
VSMHKSRGXKYDWDMHXYLMHNQDNRFNLYULMHGQRVWLVHVWYDUDMXVSRVWHSHQLP
8
UD]OLNDPD'MHORMHXYLMHNL]YUJQXWRRSDVQRVWLL]RSDHQMDLNULYRWYRUHQMD
p%XGLRULJLQDODQ$NRYHHOLQHNRJRSRQDDWLRSRQDDMJDXRQRPH
WRMHQDMEROMH2ULJLQDOQRVWVHQHVDVWRMLXWRPHGDNDHWRQLWNRSULMHQLMH
UHNDRYHXWRPHGDWRQRNDHRQRWRPLVOL
2ULJLQDOQRVWWUHEDFLMHQLWLYLHRGRSVHQRVWL
2ULJLQDOQRVWVHQHXL
p)DOVLILNDWVHRGRULJLQDODUD]OLNXMHSRWRPXGDL]JOHGDRULJLQDOQLMH
0HXOMXGLPDLPDSXQRYLHNRSLMDQHJRRULJLQDOD
=ERJSODJLMDWDVHQHELWUHEDOLOMXWLWL2QLVXYMHURMDWQRQDMLVNUHQLMLRGVYLK
NRPSOLPHQDWD
p/MXGLNUDGXMHGQLGUXJLPDPLVOLLQRYDF
/MXGLVHXHRSRQDDWLRWRMVSRVREQRVWLRYLVLQMLKRYRSVWDQDN1XQRVW
VNXSOMDQMDXJUXSHLVWYDUDQMHRGQRVHL]YLUHYMHURMDWQRL]WRJSURFHVD
XHQMD*UXSDSUHQRVLQDVYRMHODQRYHVYDLVNXVWYDSRWUHEQD]DRSVWDQDN
2SRQDDQMHMHQDMLVNUHQLMLREOLNODVNDQMD3LVDORVHLSLHXJODYQRPLGDQDV
SRFUWLSRPRGQRJSUHSLVLYDQMDDSLWDPRVHNDNRWRGDOMXGLPDMRXYLMHNQLMH
GRVDGLORPDMPXQLUDWLWXHJULPDVH
6WDWLWRELELODVPUWRSRQDDWLWRMHYHMHGQDYUVWDURSVWYDYODVWLWR
REUD]RYDQMHLUD]YRMWRVXLYRWLVORERGD
8VSMHKSRGXKYDWDMHXYLMHNQDNRFNLYULMHGQRVWLVHVWYDUDMXVSRVWHSHQLP
UD]OLNDPD'MHORMHXYLMHNL]YUJQXWRRSDVQRVWLL]RSDHQMDLNULYRWYRUHQMD
RULJLQDOQRVWIDOVLILNDWSODJLMDWRSRQDDQMHUXWLQD
25,*,1$/1267,2321$$1-(
SWLPLVWLVXORHREDYLMHWHQL
2
p3HVLPL]DPMHGXHYQDEROHVW2QMHJULMHK
3HVLPL]DPXELMDXOMXGLPDWHQMXGDVHERUHSURWLYVLURPDWYDQH]QDQMDL
]ORLQDLLVXXMHVYDYUHODUDGRVWLXVYLMHWX
3HVLPLVWMHRYMHNNRMLVHYHVHOLORLPLVNXVWYLPDMHUPXGDMX]DSUDYR
3HVLPLVWLLPDMXWXSUHGQRVWGDUMHHELYDMXUD]RDUDQL
3HVLPLVWLVXLVWLQVNLLYRWQLXPMHWQLFLMHUGRLYOMDYDMXVDPRXJRGQD
L]QHQDHQMD
3HVLPLVWLDQMH]QDNWRVXVYHXWRSLMHQRYLMHJGREDSHVLPLVWLQH
1HPRJXVLSRPRLDSRNDOLSWLDULVWUEXVLPDQLVXXYMHUOMLYL
3HVLPLVWQHPRHELWLJRUH2SWLPLVWPRHPRH
2SWLPLVWLVXORHREDYLMHWHQL
p3HVLPL]DPMHGXHYQDEROHVW2QMHJULMHK
3HVLPL]DPXELMDXOMXGLPDWHQMXGDVHERUHSURWLYVLURPDWYDQH]QDQMDL
]ORLQDLLVXXMHVYDYUHODUDGRVWLXVYLMHWX
3HVLPLVWMHRYMHNNRMLVHYHVHOLORLPLVNXVWYLPDMHUPXGDMX]DSUDYR
3HVLPLVWLLPDMXWXSUHGQRVWGDUMHHELYDMXUD]RDUDQL
3HVLPLVWLVXLVWLQVNLLYRWQLXPMHWQLFLMHUGRLYOMDYDMXVDPRXJRGQD
L]QHQDHQMD
3HVLPLVWLDQMH]QDNWRVXVYHXWRSLMHQRYLMHJGREDSHVLPLVWLQH
HPRJXVLSRPRLDSRNDOLSWLDULVWUEXVLPDQLVXXYMHUOMLYL
1
3HVLPLVWQHPRHELWLJRUH2SWLPLVWPRHPRH
25,*,1$/1267,2321$$1-(
RULJLQDOQRVWIDOVLILNDWSODJLMDWRSRQDDQMHUXWLQD
p%XGLRULJLQDODQ$NRYHHOLQHNRJRSRQDDWLRSRQDDMJDXRQRPH
WRMHQDMEROMH2ULJLQDOQRVWVHQHVDVWRMLXWRPHGDNDHWRQLWNRSULMHQLMH
UHNDRYHXWRPHGDWRQRNDHRQRWRPLVOL
2ULJLQDOQRVWWUHEDFLMHQLWLYLHRGRSVHQRVWL
2ULJLQDOQRVWVHQHXL
p)DOVLILNDWVHRGRULJLQDODUD]OLNXMHSRWRPXGDL]JOHGDRULJLQDOQLMH
0HXOMXGLPDLPDSXQRYLHNRSLMDQHJRRULJLQDOD
=ERJSODJLMDWDVHQHELWUHEDOLOMXWLWL2QLVXYMHURMDWQRQDMLVNUHQLMLRGVYLK
NRPSOLPHQDWD
p/MXGLNUDGXMHGQLGUXJLPDPLVOLLQRYDF
/MXGLVHXHRSRQDDWLRWRMVSRVREQRVWLRYLVLQMLKRYRSVWDQDN1XQRVW
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3RQRVMHGDNOHL]QXWUDSRWHNORSUHPDWRPHLL]UDYQRVDPRSRWRYDQMHD
WDWLQDQDSURWLYWHQMDGDVHRQRSRVWLJQHL]YDQDWRMHVWQHL]UDYQR
'RVOMHGQRWRPHLQLWDWLQDRYMHNDJRYRUOMLYLPDSRQRVXWOMLYLP
3RQRVDQRYMHNRGVHEHWUDLQDMEROMHRKRORYMHNVLWRSULSLVXMH
3ULMHELWUHEDORGDXPUHPRQDQRJDPDQHJRGDLYLPRQDNROMHQLPD
3UL]RUOMXGVNRJSRQRVDMHQHXVSRUHGLY
3RGODFDQDMYLHYULMHDSRQRV
p$NRMHX]GUOMLYRVWSRJUHNDUDYQRGXQRVWMH]ORLQ
,SDNSRVWRMLJUDQLFDJGMHX]GUOMLYRVWSUHVWDMHELWLYUOLQD
6X]GUDYDQMHMHXLYDQMHXVWYDULPDNRMHVHQHPRJXGRELWL
6X]GUDQRVWRVLURPDXMHXSXHQRJ
WRVHYLHVWYDULRYMHNVUDPLWRMHXJOHGQLML
6UDPHOMLYRVWGDMHGXLSRVHEQXOMHSRWXNRMDVHHVWRRGUDDYDQDLWDYR
WLMHOR
p$SVWLQHQWRYMHNVODEHYROMHNRMLSRGOLMHHLVNXHQMXGDVDPVHELXVNUDWL
]DGRYROMVWYR
SRQRVVX]GUDQRVWVUDPVUDPHOMLYRVWDSVWLQHQWSUNRVGRVWRMDQVWYR
32126,68='5$1267
1HSDGDPRSUHNRVYRMLKJUHDND8YLMHNSDGDPRSUHNRQHSULMDWHOMDNRMLWH
JUHNHNRULVWH
p,]YMHEDMVHGR]DPRUHQRVWLXNURWLDPELFLR]QH]DVHSULGREL
QHRSUHGLMHOMHQH]DGLYLRKROH9MHEDM.DRWRHOMH]R]DUDDNRVHQH
XSRWUHEOMDYDWDNRVHLWYRMDVSRVREQRVWXQLWLEH]YMHEH
9MHEDXYUXMHYMHWLQH6WYDUDODNHVHVSRVREQRVWLPRJXXWYUGLWLL
YMHEDWL
HSDGDPRSUHNRVYRMLKJUHDND8YLMHNSDGDPRSUHNRQHSULMDWHOMDNRMLWH
1
JUHNHNRULVWH
p,]YMHEDMVHGR]DPRUHQRVWLXNURWLDPELFLR]QH]DVHSULGREL
QHRSUHGLMHOMHQH]DGLYLRKROH9MHEDM.DRWRHOMH]R]DUDDNRVHQH
XSRWUHEOMDYDWDNRVHLWYRMDVSRVREQRVWXQLWLEH]YMHEH
9MHEDXYUXMHYMHWLQH6WYDUDODNHVHVSRVREQRVWLPRJXXWYUGLWLL
YMHEDWL
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SRQRVVX]GUDQRVWVUDPVUDPHOMLYRVWDSVWLQHQWSUNRVGRVWRMDQVWYR
p%XGLSRQRVDQ$NRWLQHWNRNDHQHWDGDMHRQ]ERJSRQRVDLOL
WYUGRJODYRVWLSULVLOMHQRVWDWLGRVOMHGDQVDPRPHVHEL
'RSXVWLGUXJRPHGDVDXYDYODVWLWLSRQRV$NRMHQHWRRYMHNDGRVWRMQR
WRMHQMHJRYRVMHDMOMXGVNRJSRQRVDNDRWDNYRJDWDMMHMDLRGJOXSRVWL
LWDYRJVYLMHWD7UHEDSULMHVYHJDELWLSUDYHGDQWUHED]DWLP]QDWLWRMH
LVWLQDDOMXGLVXELMHGDSULOLNHXNRMLPDLYHVXQHGRVWRMQHRYMHNDWHQLMH
XGRGDVHOMXGVNDVDYMHVWL]JXELODNDRPDJOD3DPHWMHXVDPOMHQDSRMDYD
3RVWRMLPXND]ERJNRMHVPRSRQRVQL
3RQRVMHGDNOHL]QXWUDSRWHNORSUHPDWRPHLL]UDYQRVDPRSRWRYDQMHD
WDWLQDQDSURWLYWHQMDGDVHRQRSRVWLJQHL]YDQDWRMHVWQHL]UDYQR
'RVOMHGQRWRPHLQLWDWLQDRYMHNDJRYRUOMLYLPDSRQRVXWOMLYLP
3RQRVDQRYMHNRGVHEHWUDLQDMEROMHRKRORYMHNVLWRSULSLVXMH
3ULMHELWUHEDORGDXPUHPRQDQRJDPDQHJRGDLYLPRQDNROMHQLPD
3UL]RUOMXGVNRJSRQRVDMHQHXVSRUHGLY
3RGODFDQDMYLHYULMHDSRQRV
p$NRMHX]GUOMLYRVWSRJUHNDUDYQRGXQRVWMH]ORLQ
,SDNSRVWRMLJUDQLFDJGMHX]GUOMLYRVWSUHVWDMHELWLYUOLQD
6X]GUDYDQMHMHXLYDQMHXVWYDULPDNRMHVHQHPRJXGRELWL
6X]GUDQRVWRVLURPDXMHXSXHQRJ
WRVHYLHVWYDULRYMHNVUDPLWRMHXJOHGQLML
6UDPHOMLYRVWGDMHGXLSRVHEQXOMHSRWXNRMDVHHVWRRGUDDYDQDLWDYR
WLMHOR
p$SVWLQHQWRYMHNVODEHYROMHNRMLSRGOLMHHLVNXHQMXGDVDPVHELXVNUDWL
]DGRYROMVWYR
p%XGLSRQRVDQ$NRWLQHWNRNDHQHWDGDMHRQ]ERJSRQRVDLOL
WYUGRJODYRVWLSULVLOMHQRVWDWLGRVOMHGDQVDPRPHVHEL
'RSXVWLGUXJRPHGDVDXYDYODVWLWLSRQRV$NRMHQHWRRYMHNDGRVWRMQR
WRMHQMHJRYRVMHDMOMXGVNRJSRQRVDNDRWDNYRJDWDMMHMDLRGJOXSRVWL
LWDYRJVYLMHWD7UHEDSULMHVYHJDELWLSUDYHGDQWUHED]DWLP]QDWLWRMH
LVWLQDDOMXGLVXELMHGDSULOLNHXNRMLPDLYHVXQHGRVWRMQHRYMHNDWHQLMH
XGRGDVHOMXGVNDVDYMHVWL]JXELODNDRPDJOD3DPHWMHXVDPOMHQDSRMDYD
3RVWRMLPXND]ERJNRMHVPRSRQRVQL
3RQRVMHGDNOHL]QXWUDSRWHNORSUHPDWRPHLL]UDYQRVDPRSRWRYDQMHD
WDWLQDQDSURWLYWHQMDGDVHRQRSRVWLJQHL]YDQDWRMHVWQHL]UDYQR
'RVOMHGQRWRPHLQLWDWLQDRYMHNDJRYRUOMLYLPDSRQRVXWOMLYLP
3RQRVDQRYMHNRGVHEHWUDLQDMEROMHRKRORYMHNVLWRSULSLVXMH
3ULMHELWUHEDORGDXPUHPRQDQRJDPDQHJRGDLYLPRQDNROMHQLPD
3UL]RUOMXGVNRJSRQRVDMHQHXVSRUHGLY
3RGODFDQDMYLHYULMHDSRQRV
p$NRMHX]GUOMLYRVWSRJUHNDUDYQRGXQRVWMH]ORLQ
,SDNSRVWRMLJUDQLFDJGMHX]GUOMLYRVWSUHVWDMHELWLYUOLQD
6X]GUDYDQMHMHXLYDQMHXVWYDULPDNRMHVHQHPRJXGRELWL
6X]GUDQRVWRVLURPDXMHXSXHQRJ
WRVHYLHVWYDULRYMHNVUDPLWRMHXJOHGQLML
6UDPHOMLYRVWGDMHGXLSRVHEQXOMHSRWXNRMDVHHVWRRGUDDYDQDLWDYR
WLMHOR
p$SVWLQHQWRYMHNVODEHYROMHNRMLSRGOLMHHLVNXHQMXGDVDPVHELXVNUDWL
]DGRYROMVWYR
SRQRVVX]GUDQRVWVUDPVUDPHOMLYRVWDSVWLQHQWSUNRVGRVWRMDQVWYR
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1HSDGDPRSUHNRVYRMLKJUHDND8YLMHNSDGDPRSUHNRQHSULMDWHOMDNRMLWH
JUHNHNRULVWH
p,]YMHEDMVHGR]DPRUHQRVWLXNURWLDPELFLR]QH]DVHSULGREL
QHRSUHGLMHOMHQH]DGLYLRKROH9MHEDM.DRWRHOMH]R]DUDDNRVHQH
XSRWUHEOMDYDWDNRVHLWYRMDVSRVREQRVWXQLWLEH]YMHEH
9MHEDXYUXMHYMHWLQH6WYDUDODNHVHVSRVREQRVWLPRJXXWYUGLWLL
YMHEDWL
p$NRH]QH]DEHVNRULVQLPLWUDLVDPRRQRWRMHVXYLQRRELQRL
QHELWQRQHSRVWLHQLRQRWRWLMHSRWUHEQR
$NRQHPDQLMHGQRJGREURJSULMDWHOMDQLVLYULMHGDQLYMHWL
$NRSULVYDNRMSULMDWHOMVNRMXVOX]LRGPDKPLVOLQD]DKYDOQRVWRQGDQLVL
GDURYDRYHSURGDR
$NRSULMDWHOMDSRVWLGL]QDLSULMDWHOMDJXEL
$NRVHL]GLJQHXVXFDVYRMLKSULMDWHOMDPRHODNRSRVWDWLNUYQLNRP
VYRMLKSULMDWHOMVWDYD
%H]SULMDWHOMDMHLQDMMDLRYMHNQHVLJXUDQ
HVWRQLMHRYMHNXQLWDQHSULMDWHOMVNLMHQHJRRQVDPVHELRYMHNNRG
RGDELUDQHSULMDWHOMDQHPRHQLNDGDELWLGRYROMQRRSUH]DQ
XYDMSULMDWHOMHLGUHYQHVWD]H$NRLPDSUDYRJSULMDWHOMDPRHUHL
GDSRVMHGXMHGYLMHGXH
SULMDWHOMVWYRQHSULMDWHOMVWYRL]GDMDSURWLYQLFLVXVMHG
35,-$7(/-6792,1(35,-$7(/-6792
5(7-(5,9$1-(,327&-(1-,9$1-(
3
p1HSUHWMHUXMXULMHLPD3UHWMHULYDQMDQHGRGDMXQHJRRGX]LPDMXYMHUX
XLVWLQX3UHWMHULYDQMHMHODSRWHQLKOMXGL
LPVHMHGDQRVMHDMSUHXYHOLDQHVWDMHVSRVREQRVWLUDVXLYDQMD
p3RGFMHQMXMHPRRQRWRLPDPRDSUHFMHQMXMHPRRQRWRMHVPR
p3UNRVMHMHGLQRRUXMHVODELKLMRMHGQDVODERVWYLH
p'RVWRMDQVWYRRYMHNDSRLYDQDRGDELUX
'RVWRMDQVWYRRYMHNDVDVWRMLVHPRGDMHGLQRXQMHJRYRMVSRVREQRVWLGD
SRWXMHVHEHVDPRJD
-HGQRVWDYQLMHMHL]JOHGDWLGRVWRMDQVOXELNRMHRYMHNQHPDQHJRRQLKNRMH
RYMHNL]YUDYD
0RGDMHMHGLQRGRVWRMDQVWYRRYMHNDXQMHJRYRMVSRVREQRVWLGDVHPRH
FLMHQLWL
6YODGDYDQMHQDJRQkSRPRXPRUDOQHVQDJHGXKRYQDMHVORERGDD
GRVWRMDQVWYRR]QDDYDQMHQL]UD]XSRMDYL
7NRVHGRVDXMHGRVDGDQMHVYLPD
p3UNRVMHMHGLQRRUXMHVODELKLMRMHGQDVODERVWYLH
p'RVWRMDQVWYRRYMHNDSRLYDQDRGDELUX
'RVWRMDQVWYRRYMHNDVDVWRMLVHPRGDMHGLQRXQMHJRYRMVSRVREQRVWLGD
SRWXMHVHEHVDPRJD
-HGQRVWDYQLMHMHL]JOHGDWLGRVWRMDQVOXELNRMHRYMHNQHPDQHJRRQLKNRMH
RYMHNL]YUDYD
0RGDMHMHGLQRGRVWRMDQVWYRRYMHNDXQMHJRYRMVSRVREQRVWLGDVHPRH
FLMHQLWL
6YODGDYDQMHQDJRQkSRPRXPRUDOQHVQDJHGXKRYQDMHVORERGDD
GRVWRMDQVWYRR]QDDYDQMHQL]UD]XSRMDYL
NRVHGRVDXMHGRVDGDQMHVYLPD
7
35(7-(5,9$1-(,327&-(1-,9$1-(
p1HSUHWMHUXMXULMHLPD3UHWMHULYDQMDQHGRGDMXQHJRRGX]LPDMXYMHUX
XLVWLQX3UHWMHULYDQMHMHODSRWHQLKOMXGL
LPVHMHGDQRVMHDMSUHXYHOLDQHVWDMHVSRVREQRVWLUDVXLYDQMD
p3RGFMHQMXMHPRRQRWRLPDPRDSUHFMHQMXMHPRRQRWRMHVPR
35,-$7(/-6792,1(35,-$7(/-6792
SULMDWHOMVWYRQHSULMDWHOMVWYRL]GDMDSURWLYQLFLVXVMHG
p$NRH]QH]DEHVNRULVQLPLWUDLVDPRRQRWRMHVXYLQRRELQRL
QHELWQRQHSRVWLHQLRQRWRWLMHSRWUHEQR
$NRQHPDQLMHGQRJGREURJSULMDWHOMDQLVLYULMHGDQLYMHWL
$NRSULVYDNRMSULMDWHOMVNRMXVOX]LRGPDKPLVOLQD]DKYDOQRVWRQGDQLVL
GDURYDRYHSURGDR
$NRSULMDWHOMDSRVWLGL]QDLSULMDWHOMDJXEL
$NRVHL]GLJQHXVXFDVYRMLKSULMDWHOMDPRHODNRSRVWDWLNUYQLNRP
VYRMLKSULMDWHOMVWDYD
%H]SULMDWHOMDMHLQDMMDLRYMHNQHVLJXUDQ
HVWRQLMHRYMHNXQLWDQHSULMDWHOMVNLMHQHJRRQVDPVHELRYMHNNRG
RGDELUDQHSULMDWHOMDQHPRHQLNDGDELWLGRYROMQRRSUH]DQ
XYDMSULMDWHOMHLGUHYQHVWD]H$NRLPDSUDYRJSULMDWHOMDPRHUHL
GDSRVMHGXMHGYLMHGXH
p$NRH]QH]DEHVNRULVQLPLWUDLVDPRRQRWRMHVXYLQRRELQRL
QHELWQRQHSRVWLHQLRQRWRWLMHSRWUHEQR
$NRQHPDQLMHGQRJGREURJSULMDWHOMDQLVLYULMHGDQLYMHWL
$NRSULVYDNRMSULMDWHOMVNRMXVOX]LRGPDKPLVOLQD]DKYDOQRVWRQGDQLVL
GDURYDRYHSURGDR
$NRSULMDWHOMDSRVWLGL]QDLSULMDWHOMDJXEL
$NRVHL]GLJQHXVXFDVYRMLKSULMDWHOMDPRHODNRSRVWDWLNUYQLNRP
VYRMLKSULMDWHOMVWDYD
%H]SULMDWHOMDMHLQDMMDLRYMHNQHVLJXUDQ
HVWRQLMHRYMHNXQLWDQHSULMDWHOMVNLMHQHJRRQVDPVHELRYMHNNRG
RGDELUDQHSULMDWHOMDQHPRHQLNDGDELWLGRYROMQRRSUH]DQ
XYDMSULMDWHOMHLGUHYQHVWD]H$NRLPDSUDYRJSULMDWHOMDPRHUHL
GDSRVMHGXMHGYLMHGXH
SULMDWHOMVWYRQHSULMDWHOMVWYRL]GDMDSURWLYQLFLVXVMHG
35,-$7(/-6792,1(35,-$7(/-6792
5(7-(5,9$1-(,327&-(1-,9$1-(
3
p1HSUHWMHUXMXULMHLPD3UHWMHULYDQMDQHGRGDMXQHJRRGX]LPDMXYMHUX
XLVWLQX3UHWMHULYDQMHMHODSRWHQLKOMXGL
LPVHMHGDQRVMHDMSUHXYHOLDQHVWDMHVSRVREQRVWLUDVXLYDQMD
p3RGFMHQMXMHPRRQRWRLPDPRDSUHFMHQMXMHPRRQRWRMHVPR
p3UNRVMHMHGLQRRUXMHVODELKLMRMHGQDVODERVWYLH
p'RVWRMDQVWYRRYMHNDSRLYDQDRGDELUX
'RVWRMDQVWYRRYMHNDVDVWRMLVHPRGDMHGLQRXQMHJRYRMVSRVREQRVWLGD
SRWXMHVHEHVDPRJD
-HGQRVWDYQLMHMHL]JOHGDWLGRVWRMDQVOXELNRMHRYMHNQHPDQHJRRQLKNRMH
RYMHNL]YUDYD
0RGDMHMHGLQRGRVWRMDQVWYRRYMHNDXQMHJRYRMVSRVREQRVWLGDVHPRH
FLMHQLWL
6YODGDYDQMHQDJRQkSRPRXPRUDOQHVQDJHGXKRYQDMHVORERGDD
GRVWRMDQVWYRR]QDDYDQMHQL]UD]XSRMDYL
7NRVHGRVDXMHGRVDGDQMHVYLPD
p3UNRVMHMHGLQRRUXMHVODELKLMRMHGQDVODERVWYLH
p'RVWRMDQVWYRRYMHNDSRLYDQDRGDELUX
'RVWRMDQVWYRRYMHNDVDVWRMLVHPRGDMHGLQRXQMHJRYRMVSRVREQRVWLGD
SRWXMHVHEHVDPRJD
-HGQRVWDYQLMHMHL]JOHGDWLGRVWRMDQVOXELNRMHRYMHNQHPDQHJRRQLKNRMH
RYMHNL]YUDYD
0RGDMHMHGLQRGRVWRMDQVWYRRYMHNDXQMHJRYRMVSRVREQRVWLGDVHPRH
FLMHQLWL
6YODGDYDQMHQDJRQkSRPRXPRUDOQHVQDJHGXKRYQDMHVORERGDD
GRVWRMDQVWYRR]QDDYDQMHQL]UD]XSRMDYL
7NRVHGRVDXMHGRVDGDQMHVYLPD
35(7-(5,9$1-(,327&-(1-,9$1-(
p1HSUHWMHUXMXULMHLPD3UHWMHULYDQMDQHGRGDMXQHJRRGX]LPDMXYMHUX
XLVWLQX3UHWMHULYDQMHMHODSRWHQLKOMXGL
LPVHMHGDQRVMHDMSUHXYHOLDQHVWDMHVSRVREQRVWLUDVXLYDQMD
3RGFMHQMXMHPRRQRWRLPDPRDSUHFMHQMXMHPRRQRWRMHVPR
p
35,-$7(/-6792,1(35,-$7(/-6792
SULMDWHOMVWYRQHSULMDWHOMVWYRL]GDMDSURWLYQLFLVXVMHG
p$NRH]QH]DEHVNRULVQLPLWUDLVDPRRQRWRMHVXYLQRRELQRL
QHELWQRQHSRVWLHQLRQRWRWLMHSRWUHEQR
$NRQHPDQLMHGQRJGREURJSULMDWHOMDQLVLYULMHGDQLYMHWL
$NRSULVYDNRMSULMDWHOMVNRMXVOX]LRGPDKPLVOLQD]DKYDOQRVWRQGDQLVL
GDURYDRYHSURGDR
$NRSULMDWHOMDSRVWLGL]QDLSULMDWHOMDJXEL
$NRVHL]GLJQHXVXFDVYRMLKSULMDWHOMDPRHODNRSRVWDWLNUYQLNRP
VYRMLKSULMDWHOMVWDYD
%H]SULMDWHOMDMHLQDMMDLRYMHNQHVLJXUDQ
HVWRQLMHRYMHNXQLWDQHSULMDWHOMVNLMHQHJRRQVDPVHELRYMHNNRG
RGDELUDQHSULMDWHOMDQHPRHQLNDGDELWLGRYROMQRRSUH]DQ
XYDMSULMDWHOMHLGUHYQHVWD]H$NRLPDSUDYRJSULMDWHOMDPRHUHL
GDSRVMHGXMHGYLMHGXH
'REDUWLMHVXVMHGQDMEROMDRJUDGD
-H]LNSULMDWHOMVWYDQLVXULMHLQHJR]QDHQMD
DGWHSULMDWHOMPROLRQGDQHPDVXWUD
.
/DQLSULMDWHOMQDOLLVMHQLNRMDWHVOLMHGLGRNLPDVXQFD
1HHNDMGDSULMDWHOMLXLQHRQRWRELPRJDRWL
1HRGEDFXMVWDURJSULMDWHOMDMHUPXQRYLQHHELWLMHGQDN
1HSRYMHUDYDMQLSULMDWHOMXQLQHSULMDWHOMX
1HVWYDUDMQHSULMDWHOMDRGRQRJDNRMLQHELELRGRVWRMDQELWLWYRMSULMDWHOM
1HNDWLDVWWYRJDSULMDWHOMDEXGHPLODNDRWYRMD
1HSULMDWHOMMHQHWRPQRJREDQDOQLMHQHJRWRVHPLVOL'RYROMQRJDMH
XVWULMHOLWL
1HSULMDWHOMLPRJDQHSULMDWHOMDVXPRMLSULMDWHOML
2GVYHJDWRPXGURVWSULSUHPD]DEODHQVWYRLWDYDLYRWDNXGLNDPRMH
QDMYUHGQLMHSRVMHGRYDWLSULMDWHOMVWYD
3UDYDVXSULMDWHOMVWYDYMHQD
3UDYLMHSULMDWHOMEDO]DPLYRWDLQHPRHVHL]PMHULWLQMHJRYDYULMHGQRVW
.DNDYMHRYMHNWDNDYPXMHLSULMDWHOM
3UDYLSULMDWHOMMHRQDMWNRWHSRGUDYDLNDGQLVLXSUDYX.DGDVLXSUDYX
VYLVXQDWYRMRMVWUDQL
3UDYLVHSULMDWHOMXSR]QDMHXQHYROML
3ULMDWHOMMHRYMHNNRMLHWLQHVHELQRQDNRGLWL
3ULMDWHOMMHRYMHNNRMLWHYROLLDNRWHSR]QDMHXGQRGXH
3ULMDWHOMMHNDRGUXJRMD
3ULMDWHOMMHQDMEROMDLPRYLQDXLYRWX
3ULMDWHOMWLMHRQDMNRMLXYLMHNRVMHWLNDGDMHSRWUHEDQ
3ULMDWHOMDQDVDPRNRULDMDYQRJDKYDOL
3ULMDWHOMDXSR]QDPRWHNNDGJDL]JXELPR
3ULMDWHOMLVXNUDGOMLYFLYUHPHQD
3ULMDWHOMVWYDWUHEDMXELWLEHVPUWQDQHSULMDWHOMVWYDVPUWQD
3ULMDWHOMVWYRMHDWULEXWVORERGH
3ULMDWHOMVWYRMHVDVWDYQLGLROMXGVNHVUHH
3ULMDWHOMVWYRMHXPLMHHGLVWDQFHNDRWRMHOMXEDYXPLMHHEOL]LQH
3ULMDWHOMVWYRYHOLNRJRYMHNDMHVWGREURLQVWYRERJRYD
.DGWHSULMDWHOMPROLRQGDQHPDVXWUD
/DQLSULMDWHOMQDOLLVMHQLNRMDWHVOLMHGLGRNLPDVXQFD
1HHNDMGDSULMDWHOMLXLQHRQRWRELPRJDRWL
1HRGEDFXMVWDURJSULMDWHOMDMHUPXQRYLQHHELWLMHGQDN
1HSRYMHUDYDMQLSULMDWHOMXQLQHSULMDWHOMX
1HVWYDUDMQHSULMDWHOMDRGRQRJDNRMLQHELELRGRVWRMDQELWLWYRMSULMDWHOM
1HNDWLDVWWYRJDSULMDWHOMDEXGHPLODNDRWYRMD
1HSULMDWHOMMHQHWRPQRJREDQDOQLMHQHJRWRVHPLVOL'RYROMQRJDMH
XVWULMHOLWL
1HSULMDWHOMLPRJDQHSULMDWHOMDVXPRMLSULMDWHOML
2GVYHJDWRPXGURVWSULSUHPD]DEODHQVWYRLWDYDLYRWDNXGLNDPRMH
QDMYUHGQLMHSRVMHGRYDWLSULMDWHOMVWYD
3UDYDVXSULMDWHOMVWYDYMHQD
3UDYLMHSULMDWHOMEDO]DPLYRWDLQHPRHVHL]PMHULWLQMHJRYDYULMHGQRVW
.DNDYMHRYMHNWDNDYPXMHLSULMDWHOM
3UDYLSULMDWHOMMHRQDMWNRWHSRGUDYDLNDGQLVLXSUDYX.DGDVLXSUDYX
VYLVXQDWYRMRMVWUDQL
3UDYLVHSULMDWHOMXSR]QDMHXQHYROML
3ULMDWHOMMHRYMHNNRMLHWLQHVHELQRQDNRGLWL
3ULMDWHOMMHRYMHNNRMLWHYROLLDNRWHSR]QDMHXGQRGXH
3ULMDWHOMMHNDRGUXJRMD
3ULMDWHOMMHQDMEROMDLPRYLQDXLYRWX
3ULMDWHOMWLMHRQDMNRMLXYLMHNRVMHWLNDGDMHSRWUHEDQ
3ULMDWHOMDQDVDPRNRULDMDYQRJDKYDOL
3ULMDWHOMDXSR]QDPRWHNNDGJDL]JXELPR
3ULMDWHOMLVXNUDGOMLYFLYUHPHQD
3ULMDWHOMVWYDWUHEDMXELWLEHVPUWQDQHSULMDWHOMVWYDVPUWQD
3ULMDWHOMVWYRMHDWULEXWVORERGH
3ULMDWHOMVWYRMHVDVWDYQLGLROMXGVNHVUHH
3ULMDWHOMVWYRMHXPLMHHGLVWDQFHNDRWRMHOMXEDYXPLMHHEOL]LQH
ULMDWHOMVWYRYHOLNRJRYMHNDMHVWGREURLQVWYRERJRYD
3
REDUWLMHVXVMHGQDMEROMDRJUDGD
'
-H]LNSULMDWHOMVWYDQLVXULMHLQHJR]QDHQMD
'REDUWLMHVXVMHGQDMEROMDRJUDGD
-H]LNSULMDWHOMVWYDQLVXULMHLQHJR]QDHQMD
DGWHSULMDWHOMPROLRQGDQHPDVXWUD
.
/DQLSULMDWHOMQDOLLVMHQLNRMDWHVOLMHGLGRNLPDVXQFD
1HHNDMGDSULMDWHOMLXLQHRQRWRELPRJDRWL
1HRGEDFXMVWDURJSULMDWHOMDMHUPXQRYLQHHELWLMHGQDN
1HSRYMHUDYDMQLSULMDWHOMXQLQHSULMDWHOMX
1HVWYDUDMQHSULMDWHOMDRGRQRJDNRMLQHELELRGRVWRMDQELWLWYRMSULMDWHOM
1HNDWLDVWWYRJDSULMDWHOMDEXGHPLODNDRWYRMD
1HSULMDWHOMMHQHWRPQRJREDQDOQLMHQHJRWRVHPLVOL'RYROMQRJDMH
XVWULMHOLWL
1HSULMDWHOMLPRJDQHSULMDWHOMDVXPRMLSULMDWHOML
2GVYHJDWRPXGURVWSULSUHPD]DEODHQVWYRLWDYDLYRWDNXGLNDPRMH
QDMYUHGQLMHSRVMHGRYDWLSULMDWHOMVWYD
3UDYDVXSULMDWHOMVWYDYMHQD
3UDYLMHSULMDWHOMEDO]DPLYRWDLQHPRHVHL]PMHULWLQMHJRYDYULMHGQRVW
.DNDYMHRYMHNWDNDYPXMHLSULMDWHOM
3UDYLSULMDWHOMMHRQDMWNRWHSRGUDYDLNDGQLVLXSUDYX.DGDVLXSUDYX
VYLVXQDWYRMRMVWUDQL
3UDYLVHSULMDWHOMXSR]QDMHXQHYROML
3ULMDWHOMMHRYMHNNRMLHWLQHVHELQRQDNRGLWL
3ULMDWHOMMHRYMHNNRMLWHYROLLDNRWHSR]QDMHXGQRGXH
3ULMDWHOMMHNDRGUXJRMD
3ULMDWHOMMHQDMEROMDLPRYLQDXLYRWX
3ULMDWHOMWLMHRQDMNRMLXYLMHNRVMHWLNDGDMHSRWUHEDQ
3ULMDWHOMDQDVDPRNRULDMDYQRJDKYDOL
3ULMDWHOMDXSR]QDPRWHNNDGJDL]JXELPR
3ULMDWHOMLVXNUDGOMLYFLYUHPHQD
3ULMDWHOMVWYDWUHEDMXELWLEHVPUWQDQHSULMDWHOMVWYDVPUWQD
3ULMDWHOMVWYRMHDWULEXWVORERGH
3ULMDWHOMVWYRMHVDVWDYQLGLROMXGVNHVUHH
3ULMDWHOMVWYRMHXPLMHHGLVWDQFHNDRWRMHOMXEDYXPLMHHEOL]LQH
3ULMDWHOMVWYRYHOLNRJRYMHNDMHVWGREURLQVWYRERJRYD
.DGWHSULMDWHOMPROLRQGDQHPDVXWUD
/DQLSULMDWHOMQDOLLVMHQLNRMDWHVOLMHGLGRNLPDVXQFD
1HHNDMGDSULMDWHOMLXLQHRQRWRELPRJDRWL
1HRGEDFXMVWDURJSULMDWHOMDMHUPXQRYLQHHELWLMHGQDN
1HSRYMHUDYDMQLSULMDWHOMXQLQHSULMDWHOMX
1HVWYDUDMQHSULMDWHOMDRGRQRJDNRMLQHELELRGRVWRMDQELWLWYRMSULMDWHOM
1HNDWLDVWWYRJDSULMDWHOMDEXGHPLODNDRWYRMD
1HSULMDWHOMMHQHWRPQRJREDQDOQLMHQHJRWRVHPLVOL'RYROMQRJDMH
XVWULMHOLWL
1HSULMDWHOMLPRJDQHSULMDWHOMDVXPRMLSULMDWHOML
2GVYHJDWRPXGURVWSULSUHPD]DEODHQVWYRLWDYDLYRWDNXGLNDPRMH
QDMYUHGQLMHSRVMHGRYDWLSULMDWHOMVWYD
3UDYDVXSULMDWHOMVWYDYMHQD
3UDYLMHSULMDWHOMEDO]DPLYRWDLQHPRHVHL]PMHULWLQMHJRYDYULMHGQRVW
.DNDYMHRYMHNWDNDYPXMHLSULMDWHOM
3UDYLSULMDWHOMMHRQDMWNRWHSRGUDYDLNDGQLVLXSUDYX.DGDVLXSUDYX
VYLVXQDWYRMRMVWUDQL
3UDYLVHSULMDWHOMXSR]QDMHXQHYROML
3ULMDWHOMMHRYMHNNRMLHWLQHVHELQRQDNRGLWL
3ULMDWHOMMHRYMHNNRMLWHYROLLDNRWHSR]QDMHXGQRGXH
3ULMDWHOMMHNDRGUXJRMD
3ULMDWHOMMHQDMEROMDLPRYLQDXLYRWX
3ULMDWHOMWLMHRQDMNRMLXYLMHNRVMHWLNDGDMHSRWUHEDQ
3ULMDWHOMDQDVDPRNRULDMDYQRJDKYDOL
3ULMDWHOMDXSR]QDPRWHNNDGJDL]JXELPR
3ULMDWHOMLVXNUDGOMLYFLYUHPHQD
3ULMDWHOMVWYDWUHEDMXELWLEHVPUWQDQHSULMDWHOMVWYDVPUWQD
3ULMDWHOMVWYRMHDWULEXWVORERGH
3ULMDWHOMVWYRMHVDVWDYQLGLROMXGVNHVUHH
3ULMDWHOMVWYRMHXPLMHHGLVWDQFHNDRWRMHOMXEDYXPLMHHEOL]LQH
ULMDWHOMVWYRYHOLNRJRYMHNDMHVWGREURLQVWYRERJRYD
3
'REDUWLMHVXVMHGQDMEROMDRJUDGD
-H]LNSULMDWHOMVWYDQLVXULMHLQHJR]QDHQMD
5DGLMHSUDYRQHSULMDWHOMVWYRQHJRQHLVNUHQRSULMDWHOMVWYR
6DPRMHPDORLVNUHQLKSULMDWHOMDDOLLSRWUDQMDMHPDOD
6UHDVWYDUDSULMDWHOMHQHVUHDLKQDMVLJXUQLMHLVNXD
6YHYHOLLQHRYRJVYLMHWDQHYULMHGHNROLNRMHGDQGREDUSULMDWHOM
9HLQDSULMDWHOMD]DJRUDYDSULMDWHOMVWYRDYHLQDYMHUQLNDYMHUX
9MHUDQMHSULMDWHOMULMHGDN
=DGDDSUDYRJSULMDWHOMDMHSRPRLDNRQLVLXSUDYX6YDWNRMHQDWYRMRM
VWUDQLDNRVLXSUDYX
p,]GDMDMHORHJQRMLYR
p.DNRELVPRRVWDOLQHMDNLGDQDPLYRWQLNDGQLMHSRNORQLRQHNRJ
SURWLYQLND
5$'2=1$/267,'26$'$
UDGR]QDORVWGRVDGDLJQRUDQFLMD
p'RNMHRYMHN]QDWLHOMDQVWDURVWPXQHPRHQLWD.DGDMH]QDWLHOMD
XVPMHUHQDSUHPDR]ELOMQLPVWYDULPDQD]LYDPRMHHOMRP]D]QDQMHP
5DGR]QDORVWMHSUHGXYMHWNUHDWLYQRVWL
5DGR]QDORVWMH]YHNLUQDYUDWLPDPXGURVWL
p.ORQLVHGRVDGH$OLDNRVHGRVDXMHWRMRQH]QDLGDWLMHSRWUHEDQ
SVLKLMDWDU
/DNHMHLYMHWLXVWDQMXNUHWDQMDMHUXUDYQRWHHQRPLURYDQMHSULMHWL
]DJXHQMHPXQHSRGQROMLYRMGRVDGL
RYMHNMHMHGLQDLYRWLQMDNRMDVHPRHGRVDLYDWLNRMDPRHELWL
QH]DGRYROMQD
RYMHNNRPHMHGRVDGQRLPDRVMHDMNULYQMHLVXYLQRVWL
'RVDGDL]QDWLHOMDGYDEXGQDSRNUHWDDOMXGVNRJURGD
'RVDGDMHSROXVHVWUDRDMDQMD6WHULODQMHRQDMNRMLVHQLHPXQHGRPLOMD
GRVDGDQMHRQDMWNRLPDQHNROLNRVWDULKPLVOLNRMHPXVYDNLGDQL]QRYD
SDGDMXQDSDPHW.DGMHRYMHNXMHGQDVWYDUGRVDGQDLVDPSRVWDMHGRVDGDQ
'RVDGDMHSURL]YRGQDHJQHPLUQRJ]DVHQ]DFLMDPDJODGQRJJUDGVNRJ
QDLQDLYRWD.RMHJOLDSVXUGDQDMYLHVORERGQRJYUHPHQDLPDMX
QH]DSRVOHQLVYRMRPLOLWXRPNULYQMRP
'RVDGDMHSXVWRGXH2GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPD
GRVDLYDQMX
/DNHMHLYMHWLXVWDQMXNUHWDQMDMHUXUDYQRWHHQRPLURYDQMHSULMHWL
]DJXHQMHPXQHSRGQROMLYRMGRVDGL
RYMHNMHMHGLQDLYRWLQMDNRMDVHPRHGRVDLYDWLNRMDPRHELWL
QH]DGRYROMQD
RYMHNNRPHMHGRVDGQRLPDRVMHDMNULYQMHLVXYLQRVWL
'RVDGDL]QDWLHOMDGYDEXGQDSRNUHWDDOMXGVNRJURGD
'RVDGDMHSROXVHVWUDRDMDQMD6WHULODQMHRQDMNRMLVHQLHPXQHGRPLOMD
GRVDGDQMHRQDMWNRLPDQHNROLNRVWDULKPLVOLNRMHPXVYDNLGDQL]QRYD
SDGDMXQDSDPHW.DGMHRYMHNXMHGQDVWYDUGRVDGQDLVDPSRVWDMHGRVDGDQ
'RVDGDMHSURL]YRGQDHJQHPLUQRJ]DVHQ]DFLMDPDJODGQRJJUDGVNRJ
QDLQDLYRWD.RMHJOLDSVXUGDQDMYLHVORERGQRJYUHPHQDLPDMX
QH]DSRVOHQLVYRMRPLOLWXRPNULYQMRP
'RVDGDMHSXVWRGXH2GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPD
GRVDLYDQMX
p'RNMHRYMHN]QDWLHOMDQVWDURVWPXQHPRHQLWD.DGDMH]QDWLHOMD
XVPMHUHQDSUHPDR]ELOMQLPVWYDULPDQD]LYDPRMHHOMRP]D]QDQMHP
5DGR]QDORVWMHSUHGXYMHWNUHDWLYQRVWL
5DGR]QDORVWMH]YHNLUQDYUDWLPDPXGURVWL
p.ORQLVHGRVDGH$OLDNRVHGRVDXMHWRMRQH]QDLGDWLMHSRWUHEDQ
SVLKLMDWDU
UDGR]QDORVWGRVDGDLJQRUDQFLMD
5$'2=1$/267,'26$'$
5DGLMHSUDYRQHSULMDWHOMVWYRQHJRQHLVNUHQRSULMDWHOMVWYR
6DPRMHPDORLVNUHQLKSULMDWHOMDDOLLSRWUDQMDMHPDOD
6UHDVWYDUDSULMDWHOMHQHVUHDLKQDMVLJXUQLMHLVNXD
6YHYHOLLQHRYRJVYLMHWDQHYULMHGHNROLNRMHGDQGREDUSULMDWHOM
9HLQDSULMDWHOMD]DJRUDYDSULMDWHOMVWYRDYHLQDYMHUQLNDYMHUX
9MHUDQMHSULMDWHOMULMHGDN
=DGDDSUDYRJSULMDWHOMDMHSRPRLDNRQLVLXSUDYX6YDWNRMHQDWYRMRM
VWUDQLDNRVLXSUDYX
p,]GDMDMHORHJQRMLYR
p.DNRELVPRRVWDOLQHMDNLGDQDPLYRWQLNDGQLMHSRNORQLRQHNRJ
SURWLYQLND
5DGLMHSUDYRQHSULMDWHOMVWYRQHJRQHLVNUHQRSULMDWHOMVWYR
6DPRMHPDORLVNUHQLKSULMDWHOMDDOLLSRWUDQMDMHPDOD
6UHDVWYDUDSULMDWHOMHQHVUHDLKQDMVLJXUQLMHLVNXD
6YHYHOLLQHRYRJVYLMHWDQHYULMHGHNROLNRMHGDQGREDUSULMDWHOM
9HLQDSULMDWHOMD]DJRUDYDSULMDWHOMVWYRDYHLQDYMHUQLNDYMHUX
9MHUDQMHSULMDWHOMULMHGDN
=DGDDSUDYRJSULMDWHOMDMHSRPRLDNRQLVLXSUDYX6YDWNRMHQDWYRMRM
VWUDQLDNRVLXSUDYX
p,]GDMDMHORHJQRMLYR
p.DNRELVPRRVWDOLQHMDNLGDQDPLYRWQLNDGQLMHSRNORQLRQHNRJ
SURWLYQLND
5$'2=1$/267,'26$'$
UDGR]QDORVWGRVDGDLJQRUDQFLMD
p'RNMHRYMHN]QDWLHOMDQVWDURVWPXQHPRHQLWD.DGDMH]QDWLHOMD
XVPMHUHQDSUHPDR]ELOMQLPVWYDULPDQD]LYDPRMHHOMRP]D]QDQMHP
5DGR]QDORVWMHSUHGXYMHWNUHDWLYQRVWL
5DGR]QDORVWMH]YHNLUQDYUDWLPDPXGURVWL
p.ORQLVHGRVDGH$OLDNRVHGRVDXMHWRMRQH]QDLGDWLMHSRWUHEDQ
SVLKLMDWDU
/DNHMHLYMHWLXVWDQMXNUHWDQMDMHUXUDYQRWHHQRPLURYDQMHSULMHWL
]DJXHQMHPXQHSRGQROMLYRMGRVDGL
RYMHNMHMHGLQDLYRWLQMDNRMDVHPRHGRVDLYDWLNRMDPRHELWL
QH]DGRYROMQD
RYMHNNRPHMHGRVDGQRLPDRVMHDMNULYQMHLVXYLQRVWL
'RVDGDL]QDWLHOMDGYDEXGQDSRNUHWDDOMXGVNRJURGD
'RVDGDMHSROXVHVWUDRDMDQMD6WHULODQMHRQDMNRMLVHQLHPXQHGRPLOMD
GRVDGDQMHRQDMWNRLPDQHNROLNRVWDULKPLVOLNRMHPXVYDNLGDQL]QRYD
SDGDMXQDSDPHW.DGMHRYMHNXMHGQDVWYDUGRVDGQDLVDPSRVWDMHGRVDGDQ
'RVDGDMHSURL]YRGQDHJQHPLUQRJ]DVHQ]DFLMDPDJODGQRJJUDGVNRJ
QDLQDLYRWD.RMHJOLDSVXUGDQDMYLHVORERGQRJYUHPHQDLPDMX
QH]DSRVOHQLVYRMRPLOLWXRPNULYQMRP
'RVDGDMHSXVWRGXH2GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPD
GRVDLYDQMX
/DNHMHLYMHWLXVWDQMXNUHWDQMDMHUXUDYQRWHHQRPLURYDQMHSULMHWL
]DJXHQMHPXQHSRGQROMLYRMGRVDGL
RYMHNMHMHGLQDLYRWLQMDNRMDVHPRHGRVDLYDWLNRMDPRHELWL
QH]DGRYROMQD
RYMHNNRPHMHGRVDGQRLPDRVMHDMNULYQMHLVXYLQRVWL
'RVDGDL]QDWLHOMDGYDEXGQDSRNUHWDDOMXGVNRJURGD
'RVDGDMHSROXVHVWUDRDMDQMD6WHULODQMHRQDMNRMLVHQLHPXQHGRPLOMD
GRVDGDQMHRQDMWNRLPDQHNROLNRVWDULKPLVOLNRMHPXVYDNLGDQL]QRYD
SDGDMXQDSDPHW.DGMHRYMHNXMHGQDVWYDUGRVDGQDLVDPSRVWDMHGRVDGDQ
'RVDGDMHSURL]YRGQDHJQHPLUQRJ]DVHQ]DFLMDPDJODGQRJJUDGVNRJ
QDLQDLYRWD.RMHJOLDSVXUGDQDMYLHVORERGQRJYUHPHQDLPDMX
QH]DSRVOHQLVYRMRPLOLWXRPNULYQMRP
'RVDGDMHSXVWRGXH2GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPD
GRVDLYDQMX
p'RNMHRYMHN]QDWLHOMDQVWDURVWPXQHPRHQLWD.DGDMH]QDWLHOMD
XVPMHUHQDSUHPDR]ELOMQLPVWYDULPDQD]LYDPRMHHOMRP]D]QDQMHP
5DGR]QDORVWMHSUHGXYMHWNUHDWLYQRVWL
5DGR]QDORVWMH]YHNLUQDYUDWLPDPXGURVWL
p.ORQLVHGRVDGH$OLDNRVHGRVDXMHWRMRQH]QDLGDWLMHSRWUHEDQ
SVLKLMDWDU
UDGR]QDORVWGRVDGDLJQRUDQFLMD
5$'2=1$/267,'26$'$
5DGLMHSUDYRQHSULMDWHOMVWYRQHJRQHLVNUHQRSULMDWHOMVWYR
6DPRMHPDORLVNUHQLKSULMDWHOMDDOLLSRWUDQMDMHPDOD
6UHDVWYDUDSULMDWHOMHQHVUHDLKQDMVLJXUQLMHLVNXD
6YHYHOLLQHRYRJVYLMHWDQHYULMHGHNROLNRMHGDQGREDUSULMDWHOM
9HLQDSULMDWHOMD]DJRUDYDSULMDWHOMVWYRDYHLQDYMHUQLNDYMHUX
9MHUDQMHSULMDWHOMULMHGDN
=DGDDSUDYRJSULMDWHOMDMHSRPRLDNRQLVLXSUDYX6YDWNRMHQDWYRMRM
VWUDQLDNRVLXSUDYX
p,]GDMDMHORHJQRMLYR
p.DNRELVPRRVWDOLQHMDNLGDQDPLYRWQLNDGQLMHSRNORQLRQHNRJ
SURWLYQLND
,PDOLVPLVODWRLYLPRXVUHGL]RELOMDDLPDPRPDORUDGRVWL",PDOLVPLVOD
GDVPRVYLSLVPHQLDNURQLQRVHGRVDXMHPR"
,PDOMXGLNRMLQH]QDMXJXELWLYULMHPHSRVYHVDPLRQLVXSUDYDQDSDVW]D
]DSRVOHQH1DMQHVUHWQLMLVXRQLNRMLVHXVHELGRVDXMX
.DGMHGMHWHWXMHGQDVWYDUGRVDGQDLVDPRSRVWDMHGRVDGQR
7DMQDGDVHEXGHGRVDGDQOHLXWRPHGDVHVYHNDH
p,JQRUDQFLMDQH]DRVWDMH]D]QDQRX2QDUDVWHLVWRPEH]JODYRPEU]LQRP
NDRLSRWRQMD
,JQRULUDQMHMHILQLQDLQWDEXLUDQMD,JQRULUDQMHQLMHLVWRWRLWROHUDQFLMD7NR
NRGGUXJRJRYMHNDLJQRULUDGDMHRYMHNQLMHHGDMHRQRYMHN
'RUHYROXFLMHPRHGRLVDPRRQGMHJGMHLPDVYLMHVWL
p
'XELR]QDYUOLQDVYLKUHYROXFLRQDUDLPDMXWROLNRRVMHDMD]DRYMHDQVWYRGD
LPYLHQLMHGDQQHRVWDMH]DRYMHND
5HYROXFLMDGRYRGLQDYODVWNULYHOMXGH1DMJRUHMHRGVYHJDWRVXQMLKRYD
REHDQMDVXSURWQDRGRGOXNDNRMHSURYRGH
5HYROXFLMDSRLQMHXJODYL3REXQLRUXMHPSUHWKRGLSREXQDXJODYL
5HYROXFLMDVHRVWYDUXMHXYLMHNSURWLYERJRYDSRHYLRGRQH3URPHWHMHYH
SUYRJRGPRGHUQLKRVYDMDD7RMHRYMHNRY]DKWMHYSURWLYVYRMHVXGELQH
]DKWMHYVLURPDKDVDPRMHL]JRYRU
5HYROXFLMHGROD]HWLKRDQRYHVHQHSRMDYOMXMXVYXJGMHLVWRPMDLQRPL
MHGQDNRYLGOMLYR
5HYROXFLMHQHUXHWDPQLFHVWDURJUHLPDYHLKSURLUXMX
5HYROXFLMHVHQHVWYDUDMXQDSORDPDYHXVUFLPDLJODYDPDNRQWUDGLNWRUQLK
OMXGL
6RFLMDOQDUHYROXFLMD]DSRHODMHVHREDPD
6YDNDUHYROXFLMDMHPDQMHJUDGLOLWHEXGXQRVWLDYLHDXNFLMDSURORVWL
7NRVSULMHLPLUQXUHYROXFLMXLQLQDVLOQXUHYROXFLMXQHPLQRYQRP
8UHYROXFLMDPDSRVWRMHGYLMHYUVWHOMXGLRQLNRMLLKGLXLRQLNRMLVHQMLPD
RNRULVWH
p0RHPRELUDWLMHGLQRKRHPROLXVOMHGHHPUDWXSRJLQXWLNDRVXNULYFLLOL
NDRQHGXQL.RPHMHWHNRRGOXLWLVHQHNDVYRMXJOXSXQDGXJUDGLQD
5$7,0,5
UHYROXFLMDUDWRUXMHPLUUD]RUXDQMHSREXQDERUED
UHYROXFLMDUDWRUXMHPLUUD]RUXDQMHSREXQDERUED
5$7,0,5
p'RUHYROXFLMHPRHGRLVDPRRQGMHJGMHLPDVYLMHVWL
'XELR]QDYUOLQDVYLKUHYROXFLRQDUDLPDMXWROLNRRVMHDMD]DRYMHDQVWYRGD
LPYLHQLMHGDQQHRVWDMH]DRYMHND
5HYROXFLMDGRYRGLQDYODVWNULYHOMXGH1DMJRUHMHRGVYHJDWRVXQMLKRYD
REHDQMDVXSURWQDRGRGOXNDNRMHSURYRGH
5HYROXFLMDSRLQMHXJODYL3REXQLRUXMHPSUHWKRGLSREXQDXJODYL
5HYROXFLMDVHRVWYDUXMHXYLMHNSURWLYERJRYDSRHYLRGRQH3URPHWHMHYH
SUYRJRGPRGHUQLKRVYDMDD7RMHRYMHNRY]DKWMHYSURWLYVYRMHVXGELQH
]DKWMHYVLURPDKDVDPRMHL]JRYRU
5HYROXFLMHGROD]HWLKRDQRYHVHQHSRMDYOMXMXVYXJGMHLVWRPMDLQRPL
MHGQDNRYLGOMLYR
5HYROXFLMHQHUXHWDPQLFHVWDURJUHLPDYHLKSURLUXMX
5HYROXFLMHVHQHVWYDUDMXQDSORDPDYHXVUFLPDLJODYDPDNRQWUDGLNWRUQLK
OMXGL
6RFLMDOQDUHYROXFLMD]DSRHODMHVHREDPD
6YDNDUHYROXFLMDMHPDQMHJUDGLOLWHEXGXQRVWLDYLHDXNFLMDSURORVWL
7NRVSULMHLPLUQXUHYROXFLMXLQLQDVLOQXUHYROXFLMXQHPLQRYQRP
8UHYROXFLMDPDSRVWRMHGYLMHYUVWHOMXGLRQLNRMLLKGLXLRQLNRMLVHQMLPD
RNRULVWH
p0RHPRELUDWLMHGLQRKRHPROLXVOMHGHHPUDWXSRJLQXWLNDRVXNULYFLLOL
NDRQHGXQL.RPHMHWHNRRGOXLWLVHQHNDVYRMXJOXSXQDGXJUDGLQD
,PDOLVPLVODWRLYLPRXVUHGL]RELOMDDLPDPRPDORUDGRVWL",PDOLVPLVOD
GDVPRVYLSLVPHQLDNURQLQRVHGRVDXMHPR"
,PDOMXGLNRMLQH]QDMXJXELWLYULMHPHSRVYHVDPLRQLVXSUDYDQDSDVW]D
]DSRVOHQH1DMQHVUHWQLMLVXRQLNRMLVHXVHELGRVDXMX
.DGMHGMHWHWXMHGQDVWYDUGRVDGQDLVDPRSRVWDMHGRVDGQR
7DMQDGDVHEXGHGRVDGDQOHLXWRPHGDVHVYHNDH
p,JQRUDQFLMDQH]DRVWDMH]D]QDQRX2QDUDVWHLVWRPEH]JODYRPEU]LQRP
NDRLSRWRQMD
,JQRULUDQMHMHILQLQDLQWDEXLUDQMD,JQRULUDQMHQLMHLVWRWRLWROHUDQFLMD7NR
NRGGUXJRJRYMHNDLJQRULUDGDMHRYMHNQLMHHGDMHRQRYMHN
,PDOLVPLVODWRLYLPRXVUHGL]RELOMDDLPDPRPDORUDGRVWL",PDOLVPLVOD
GDVPRVYLSLVPHQLDNURQLQRVHGRVDXMHPR"
,PDOMXGLNRMLQH]QDMXJXELWLYULMHPHSRVYHVDPLRQLVXSUDYDQDSDVW]D
]DSRVOHQH1DMQHVUHWQLMLVXRQLNRMLVHXVHELGRVDXMX
.DGMHGMHWHWXMHGQDVWYDUGRVDGQDLVDPRSRVWDMHGRVDGQR
7DMQDGDVHEXGHGRVDGDQOHLXWRPHGDVHVYHNDH
p,JQRUDQFLMDQH]DRVWDMH]D]QDQRX2QDUDVWHLVWRPEH]JODYRPEU]LQRP
NDRLSRWRQMD
,JQRULUDQMHMHILQLQDLQWDEXLUDQMD,JQRULUDQMHQLMHLVWRWRLWROHUDQFLMD7NR
NRGGUXJRJRYMHNDLJQRULUDGDMHRYMHNQLMHHGDMHRQRYMHN
p'RUHYROXFLMHPRHGRLVDPRRQGMHJGMHLPDVYLMHVWL
'XELR]QDYUOLQDVYLKUHYROXFLRQDUDLPDMXWROLNRRVMHDMD]DRYMHDQVWYRGD
LPYLHQLMHGDQQHRVWDMH]DRYMHND
5HYROXFLMDGRYRGLQDYODVWNULYHOMXGH1DMJRUHMHRGVYHJDWRVXQMLKRYD
REHDQMDVXSURWQDRGRGOXNDNRMHSURYRGH
5HYROXFLMDSRLQMHXJODYL3REXQLRUXMHPSUHWKRGLSREXQDXJODYL
5HYROXFLMDVHRVWYDUXMHXYLMHNSURWLYERJRYDSRHYLRGRQH3URPHWHMHYH
SUYRJRGPRGHUQLKRVYDMDD7RMHRYMHNRY]DKWMHYSURWLYVYRMHVXGELQH
]DKWMHYVLURPDKDVDPRMHL]JRYRU
5HYROXFLMHGROD]HWLKRDQRYHVHQHSRMDYOMXMXVYXJGMHLVWRPMDLQRPL
MHGQDNRYLGOMLYR
5HYROXFLMHQHUXHWDPQLFHVWDURJUHLPDYHLKSURLUXMX
5HYROXFLMHVHQHVWYDUDMXQDSORDPDYHXVUFLPDLJODYDPDNRQWUDGLNWRUQLK
OMXGL
6RFLMDOQDUHYROXFLMD]DSRHODMHVHREDPD
6YDNDUHYROXFLMDMHPDQMHJUDGLOLWHEXGXQRVWLDYLHDXNFLMDSURORVWL
7NRVSULMHLPLUQXUHYROXFLMXLQLQDVLOQXUHYROXFLMXQHPLQRYQRP
8UHYROXFLMDPDSRVWRMHGYLMHYUVWHOMXGLRQLNRMLLKGLXLRQLNRMLVHQMLPD
RNRULVWH
p0RHPRELUDWLMHGLQRKRHPROLXVOMHGHHPUDWXSRJLQXWLNDRVXNULYFLLOL
NDRQHGXQL.RPHMHWHNRRGOXLWLVHQHNDVYRMXJOXSXQDGXJUDGLQD
5$7,0,5
UHYROXFLMDUDWRUXMHPLUUD]RUXDQMHSREXQDERUED
UHYROXFLMDUDWRUXMHPLUUD]RUXDQMHSREXQDERUED
5$7,0,5
p'RUHYROXFLMHPRHGRLVDPRRQGMHJGMHLPDVYLMHVWL
'XELR]QDYUOLQDVYLKUHYROXFLRQDUDLPDMXWROLNRRVMHDMD]DRYMHDQVWYRGD
LPYLHQLMHGDQQHRVWDMH]DRYMHND
5HYROXFLMDGRYRGLQDYODVWNULYHOMXGH1DMJRUHMHRGVYHJDWRVXQMLKRYD
REHDQMDVXSURWQDRGRGOXNDNRMHSURYRGH
5HYROXFLMDSRLQMHXJODYL3REXQLRUXMHPSUHWKRGLSREXQDXJODYL
5HYROXFLMDVHRVWYDUXMHXYLMHNSURWLYERJRYDSRHYLRGRQH3URPHWHMHYH
SUYRJRGPRGHUQLKRVYDMDD7RMHRYMHNRY]DKWMHYSURWLYVYRMHVXGELQH
]DKWMHYVLURPDKDVDPRMHL]JRYRU
5HYROXFLMHGROD]HWLKRDQRYHVHQHSRMDYOMXMXVYXJGMHLVWRPMDLQRPL
MHGQDNRYLGOMLYR
5HYROXFLMHQHUXHWDPQLFHVWDURJUHLPDYHLKSURLUXMX
5HYROXFLMHVHQHVWYDUDMXQDSORDPDYHXVUFLPDLJODYDPDNRQWUDGLNWRUQLK
OMXGL
6RFLMDOQDUHYROXFLMD]DSRHODMHVHREDPD
6YDNDUHYROXFLMDMHPDQMHJUDGLOLWHEXGXQRVWLDYLHDXNFLMDSURORVWL
7NRVSULMHLPLUQXUHYROXFLMXLQLQDVLOQXUHYROXFLMXQHPLQRYQRP
8UHYROXFLMDPDSRVWRMHGYLMHYUVWHOMXGLRQLNRMLLKGLXLRQLNRMLVHQMLPD
RNRULVWH
p0RHPRELUDWLMHGLQRKRHPROLXVOMHGHHPUDWXSRJLQXWLNDRVXNULYFLLOL
NDRQHGXQL.RPHMHWHNRRGOXLWLVHQHNDVYRMXJOXSXQDGXJUDGLQD
,PDOLVPLVODWRLYLPRXVUHGL]RELOMDDLPDPRPDORUDGRVWL",PDOLVPLVOD
GDVPRVYLSLVPHQLDNURQLQRVHGRVDXMHPR"
,PDOMXGLNRMLQH]QDMXJXELWLYULMHPHSRVYHVDPLRQLVXSUDYDQDSDVW]D
]DSRVOHQH1DMQHVUHWQLMLVXRQLNRMLVHXVHELGRVDXMX
.DGMHGMHWHWXMHGQDVWYDUGRVDGQDLVDPRSRVWDMHGRVDGQR
7DMQDGDVHEXGHGRVDGDQOHLXWRPHGDVHVYHNDH
p,JQRUDQFLMDQH]DRVWDMH]D]QDQRX2QDUDVWHLVWRPEH]JODYRPEU]LQRP
NDRLSRWRQMD
,JQRULUDQMHMHILQLQDLQWDEXLUDQMD,JQRULUDQMHQLMHLVWRWRLWROHUDQFLMD7NR
NRGGUXJRJRYMHNDLJQRULUDGDMHRYMHNQLMHHGDMHRQRYMHN
QXNOHDUQRPRUXMX1HWUHEDQDPWUHLVYMHWVNLUDW,PDPRNDSLWDOL]DP
NRPXQL]DPLWXUL]DP
5DWMHQDVWDYDNSROLWLNHGUXJLPVUHGVWYLPD5DWQHPDRLDYROLNUYRQMH
SUD]QLNVPUWLSUD]QLNROHLSXQLJUREOMD
5DWQRRUXMHSRVWDMHVYHNRPSOLFLUDQLMHDUDWVHVYHYLHSRMHGQRVWDYOMXMH
LGHQDLPHSUHPDLVWUHEOMHQMX
5DWRYLVXSRYUDWDNNDQLEDOVWYD
WRSUYRWUHEDL]RSLWLVXSUDYHGQLUDWRYLQMLKGRGXHQHPDDOLVXLSDN
UD]ORJ]DXYLMHNQRYHUDWRYH
0LUMHQDVWDYDNUDWDGUXJLPVUHGVWYLPD0LUXQHVYMHVQRPL]MHGQDHQMX]QDL
SUYRELWQRSHUPDQHQWQRRGULFDQMHRGDJUHVLMHXVYUKX]DWLWHVDPRJVHEH
SHUPDQHQWQRSRWLVNLYDQMHWDNYLKRVMHDMD1LQDMSRERQLMLRYMHNQHPRH
LYMHWLXPLUXDNRWR]ORHVWLVXVMHGQHHOL
1LMHUDWUHYROXFLRQDUDQYHPLU
6ODYDLPLUVXVWYDULNRMHQHPRJX]DMHGQRLYMHWL1DQDRMSODQHWLLPD
GRYROMQRRUXMDGD]EULXWULVWDPLOLMDUGLVWDQRYQLND
5D]RUXDQMXPRUDSUHWKRGLWLUD]RUXDQMHXPRYD
p3REXQDPLVOLXYLMHNSUHWKRGLSREXQLRUXMD
3REXQDQLMHVDPDSRVHELSOHPHQLWDYHSRRQRPHWRWUDL
3RNRUQRVWLGLVFLSOLQDSRND]XMXWRVHGRJDDNDGDRYMHNKRWLPLFHLOL
QHKRWLFHSUHSXWDWLMHNVYRMHJSRQDDQMDLYODVWQDGVYRMRPGMHODWQRX
GUXJLPOMXGLPD*XHQMHYROMHEH]SULJRYRUDSXWHPWYUGRNRUQHGLVFLSOLQHL
EH]EURMQLKSUDYLOLPDNUQMHVORERGXLRWXSOMXMXNUHDWLYQHGRPHWH
3RYLMHVWRYMHNDSRLQMHRYMHNRYLPQHSRVOXKRPNRMLMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YRMDQMHJRYDXPD
3ULWLVDNSRVWRMHLKXYMHWDQDLYRWSURVMHQRJRYMHNDWDNDYMHGDSRNRUQLWLS
VYHYLHSUHYODGDYD
p$NRVHQHHOLERULWLPRHSREMHL9UDWDVXRWYRUHQD,GL
1HXPRUQDERUEDVYLKOMXGLSRVHELFHVLURPDQLKLSRWODHQLK]DVORERGX
PLUSUDYRGUXWYRL]DVNODGVSULURGRPGDMHGRYROMQRSULPMHUD]DKUDEURVW
VQDJXLKHURL]DP
5(',1(5('
UHGQHUHG]EUNDNDRVNDWDVWURID
p%XGLXUHGDQUHGWHGLYULMHPH
p%XGLXUHGDQUHGWHGLYULMHPH
UHGQHUHG]EUNDNDRVNDWDVWURID
5(',1(5('
5DWMHQDVWDYDNSROLWLNHGUXJLPVUHGVWYLPD5DWQHPDRLDYROLNUYRQMH
SUD]QLNVPUWLSUD]QLNROHLSXQLJUREOMD
5DWQRRUXMHSRVWDMHVYHNRPSOLFLUDQLMHDUDWVHVYHYLHSRMHGQRVWDYOMXMH
LGHQDLPHSUHPDLVWUHEOMHQMX
5DWRYLVXSRYUDWDNNDQLEDOVWYD
WRSUYRWUHEDL]RSLWLVXSUDYHGQLUDWRYLQMLKGRGXHQHPDDOLVXLSDN
UD]ORJ]DXYLMHNQRYHUDWRYH
0LUMHQDVWDYDNUDWDGUXJLPVUHGVWYLPD0LUXQHVYMHVQRPL]MHGQDHQMX]QDL
SUYRELWQRSHUPDQHQWQRRGULFDQMHRGDJUHVLMHXVYUKX]DWLWHVDPRJVHEH
SHUPDQHQWQRSRWLVNLYDQMHWDNYLKRVMHDMD1LQDMSRERQLMLRYMHNQHPRH
LYMHWLXPLUXDNRWR]ORHVWLVXVMHGQHHOL
1LMHUDWUHYROXFLRQDUDQYHPLU
6ODYDLPLUVXVWYDULNRMHQHPRJX]DMHGQRLYMHWL1DQDRMSODQHWLLPD
GRYROMQRRUXMDGD]EULXWULVWDPLOLMDUGLVWDQRYQLND
5D]RUXDQMXPRUDSUHWKRGLWLUD]RUXDQMHXPRYD
p3REXQDPLVOLXYLMHNSUHWKRGLSREXQLRUXMD
3REXQDQLMHVDPDSRVHELSOHPHQLWDYHSRRQRPHWRWUDL
3RNRUQRVWLGLVFLSOLQDSRND]XMXWRVHGRJDDNDGDRYMHNKRWLPLFHLOL
QHKRWLFHSUHSXWDWLMHNVYRMHJSRQDDQMDLYODVWQDGVYRMRPGMHODWQRX
GUXJLPOMXGLPD*XHQMHYROMHEH]SULJRYRUDSXWHPWYUGRNRUQHGLVFLSOLQHL
EH]EURMQLKSUDYLOLPDNUQMHVORERGXLRWXSOMXMXNUHDWLYQHGRPHWH
3RYLMHVWRYMHNDSRLQMHRYMHNRYLPQHSRVOXKRPNRMLMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YRMDQMHJRYDXPD
3ULWLVDNSRVWRMHLKXYMHWDQDLYRWSURVMHQRJRYMHNDWDNDYMHGDSRNRUQLWLS
VYHYLHSUHYODGDYD
p$NRVHQHHOLERULWLPRHSREMHL9UDWDVXRWYRUHQD,GL
1HXPRUQDERUEDVYLKOMXGLSRVHELFHVLURPDQLKLSRWODHQLK]DVORERGX
PLUSUDYRGUXWYRL]DVNODGVSULURGRPGDMHGRYROMQRSULPMHUD]DKUDEURVW
VQDJXLKHURL]DP
QXNOHDUQRPRUXMX1HWUHEDQDPWUHLVYMHWVNLUDW,PDPRNDSLWDOL]DP
NRPXQL]DPLWXUL]DP
QXNOHDUQRPRUXMX1HWUHEDQDPWUHLVYMHWVNLUDW,PDPRNDSLWDOL]DP
NRPXQL]DPLWXUL]DP
5DWMHQDVWDYDNSROLWLNHGUXJLPVUHGVWYLPD5DWQHPDRLDYROLNUYRQMH
SUD]QLNVPUWLSUD]QLNROHLSXQLJUREOMD
5DWQRRUXMHSRVWDMHVYHNRPSOLFLUDQLMHDUDWVHVYHYLHSRMHGQRVWDYOMXMH
LGHQDLPHSUHPDLVWUHEOMHQMX
5DWRYLVXSRYUDWDNNDQLEDOVWYD
WRSUYRWUHEDL]RSLWLVXSUDYHGQLUDWRYLQMLKGRGXHQHPDDOLVXLSDN
UD]ORJ]DXYLMHNQRYHUDWRYH
0LUMHQDVWDYDNUDWDGUXJLPVUHGVWYLPD0LUXQHVYMHVQRPL]MHGQDHQMX]QDL
SUYRELWQRSHUPDQHQWQRRGULFDQMHRGDJUHVLMHXVYUKX]DWLWHVDPRJVHEH
SHUPDQHQWQRSRWLVNLYDQMHWDNYLKRVMHDMD1LQDMSRERQLMLRYMHNQHPRH
LYMHWLXPLUXDNRWR]ORHVWLVXVMHGQHHOL
1LMHUDWUHYROXFLRQDUDQYHPLU
6ODYDLPLUVXVWYDULNRMHQHPRJX]DMHGQRLYMHWL1DQDRMSODQHWLLPD
GRYROMQRRUXMDGD]EULXWULVWDPLOLMDUGLVWDQRYQLND
5D]RUXDQMXPRUDSUHWKRGLWLUD]RUXDQMHXPRYD
p3REXQDPLVOLXYLMHNSUHWKRGLSREXQLRUXMD
3REXQDQLMHVDPDSRVHELSOHPHQLWDYHSRRQRPHWRWUDL
3RNRUQRVWLGLVFLSOLQDSRND]XMXWRVHGRJDDNDGDRYMHNKRWLPLFHLOL
QHKRWLFHSUHSXWDWLMHNVYRMHJSRQDDQMDLYODVWQDGVYRMRPGMHODWQRX
GUXJLPOMXGLPD*XHQMHYROMHEH]SULJRYRUDSXWHPWYUGRNRUQHGLVFLSOLQHL
EH]EURMQLKSUDYLOLPDNUQMHVORERGXLRWXSOMXMXNUHDWLYQHGRPHWH
3RYLMHVWRYMHNDSRLQMHRYMHNRYLPQHSRVOXKRPNRMLMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YRMDQMHJRYDXPD
3ULWLVDNSRVWRMHLKXYMHWDQDLYRWSURVMHQRJRYMHNDWDNDYMHGDSRNRUQLWLS
VYHYLHSUHYODGDYD
p$NRVHQHHOLERULWLPRHSREMHL9UDWDVXRWYRUHQD,GL
1HXPRUQDERUEDVYLKOMXGLSRVHELFHVLURPDQLKLSRWODHQLK]DVORERGX
PLUSUDYRGUXWYRL]DVNODGVSULURGRPGDMHGRYROMQRSULPMHUD]DKUDEURVW
VQDJXLKHURL]DP
5(',1(5('
UHGQHUHG]EUNDNDRVNDWDVWURID
p%XGLXUHGDQUHGWHGLYULMHPH
p%XGLXUHGDQUHGWHGLYULMHPH
UHGQHUHG]EUNDNDRVNDWDVWURID
5(',1(5('
5DWMHQDVWDYDNSROLWLNHGUXJLPVUHGVWYLPD5DWQHPDRLDYROLNUYRQMH
SUD]QLNVPUWLSUD]QLNROHLSXQLJUREOMD
5DWQRRUXMHSRVWDMHVYHNRPSOLFLUDQLMHDUDWVHVYHYLHSRMHGQRVWDYOMXMH
LGHQDLPHSUHPDLVWUHEOMHQMX
5DWRYLVXSRYUDWDNNDQLEDOVWYD
WRSUYRWUHEDL]RSLWLVXSUDYHGQLUDWRYLQMLKGRGXHQHPDDOLVXLSDN
UD]ORJ]DXYLMHNQRYHUDWRYH
0LUMHQDVWDYDNUDWDGUXJLPVUHGVWYLPD0LUXQHVYMHVQRPL]MHGQDHQMX]QDL
SUYRELWQRSHUPDQHQWQRRGULFDQMHRGDJUHVLMHXVYUKX]DWLWHVDPRJVHEH
SHUPDQHQWQRSRWLVNLYDQMHWDNYLKRVMHDMD1LQDMSRERQLMLRYMHNQHPRH
LYMHWLXPLUXDNRWR]ORHVWLVXVMHGQHHOL
1LMHUDWUHYROXFLRQDUDQYHPLU
6ODYDLPLUVXVWYDULNRMHQHPRJX]DMHGQRLYMHWL1DQDRMSODQHWLLPD
GRYROMQRRUXMDGD]EULXWULVWDPLOLMDUGLVWDQRYQLND
5D]RUXDQMXPRUDSUHWKRGLWLUD]RUXDQMHXPRYD
p3REXQDPLVOLXYLMHNSUHWKRGLSREXQLRUXMD
3REXQDQLMHVDPDSRVHELSOHPHQLWDYHSRRQRPHWRWUDL
3RNRUQRVWLGLVFLSOLQDSRND]XMXWRVHGRJDDNDGDRYMHNKRWLPLFHLOL
QHKRWLFHSUHSXWDWLMHNVYRMHJSRQDDQMDLYODVWQDGVYRMRPGMHODWQRX
GUXJLPOMXGLPD*XHQMHYROMHEH]SULJRYRUDSXWHPWYUGRNRUQHGLVFLSOLQHL
EH]EURMQLKSUDYLOLPDNUQMHVORERGXLRWXSOMXMXNUHDWLYQHGRPHWH
3RYLMHVWRYMHNDSRLQMHRYMHNRYLPQHSRVOXKRPNRMLMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YRMDQMHJRYDXPD
3ULWLVDNSRVWRMHLKXYMHWDQDLYRWSURVMHQRJRYMHNDWDNDYMHGDSRNRUQLWLS
VYHYLHSUHYODGDYD
p$NRVHQHHOLERULWLPRHSREMHL9UDWDVXRWYRUHQD,GL
1HXPRUQDERUEDVYLKOMXGLSRVHELFHVLURPDQLKLSRWODHQLK]DVORERGX
PLUSUDYRGUXWYRL]DVNODGVSULURGRPGDMHGRYROMQRSULPMHUD]DKUDEURVW
VQDJXLKHURL]DP
QXNOHDUQRPRUXMX1HWUHEDQDPWUHLVYMHWVNLUDW,PDPRNDSLWDOL]DP
NRPXQL]DPLWXUL]DP
p*GMHMHVORJDWXMHLSREMHGD
.DGDVXVORQLLVODELPRJXSRVWDWLMDNL
6ORJDLQLVQDQLPDOLRELQRLVOLMHSLP
8GUXHQLLVODELSRVWDMXVQDQL
8MHGLQMHQRWUDMH
o'H]LQWHJUDFLMDHSRELMHGLWLLQWHJUDFLMX
o.RKH]LMDVYDNRJGUXWYDSRLYDXSUDYRQDLQMHQLFLGDJRWRYRQHPD
DNWLYQRVWLNRMDVHQHPRHXLQLWLXJRGQRP
p.ROHNWLYQRVWQLMHSRYH]LYDQMHYHXVQRSOMDYDQMHMHGQDRVREDXSDNLUDQDX]
GUXJX]DMHGQLNLRSUHPOMHQH]DMHGQLNLXVPMHUHQHRGRYMHNDGRRYMHND
VDPRRQROLNRLYRWDNROLNRMHSRWUHEQRGDELVHRGUDODEU]LQDPDULUDQMD
p1DMWHHMHLQDMYUHGQLMHVORLWLOMXGH1HVORJRPVHLQDMYHHVWYDULUD]DUDMX
2QRWRQD]LYDPRRUJDQL]DFLMRPXYLMHNMHSRVOMHGLFDQHNHDSVWUDNFLMH
p
VORJDNRKH]LMDNROHNWLYQRVWRUJDQL]DFLMDGH]LQWHJUDFLMDLQHVORJD
XDVYDNRJUHGDMHYHOLNLNR]DSDSLU
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.DGX]HPOMLSRVWRMLUHGELMHGDLSRQLHQMHVXVUDPRWD.DGX]HPOMLYODGD
QHUHGRQGDVXERJDWVWYRLXJOHGVUDPRWD
5HFLWHQDLPPLQLVWULPDGDXRYRM]HPOMLQHHWDNRGXJRELWLUHGDGRNVH
QHNROLNRNUHDWXUDQHEXGH]DQMLKDORQDVYMHWLOMNDPDDYHQLMD
5HGMH]EUNDQDNRMXVHRYMHNQDYLNDR
6YDNRUD]YUVWDYDQMHEROMHMHRGQHUHGD
8QLMHWLUHGXVYRMHPLVOLGDDOLWDNRYDPQHEDQHLVXVWDY
p1HUHGXJODYLQHUHGXGMHOLPD
o=EUNDVHXGUXWYXVWDOQRSRYHDYD6DPRDNRQHWNRLOLQHWRXSUHVYRP
VQDJRPPRHWD]EUNDELWLVYHGHQDQDUHGXRJUDQLHPSRGUXMX
RYMHDQVWYXXYLMHNL]QRYDSULMHWLPRJXQRVWNDRVD
1LWDQLMHXVWDQMXL]D]YDWLWDNDYNDRVNDRVNXSLQDSHGDQDWD
6XSURWQRVWKLMHUDUKLMLQLMHNDRVYHDXWRQRPLMD
=EURMSRMHGLQDQLKLQWHUHVDQHGDMH]DMHGQLNRGREURYHNDRV
p-HGLQLOLMHN]DPQRJHMHNDWDVWURID
6/2*$,1(6/2*$
6/2*$,1(6/2*$
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p
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6ORJDLQLVQDQLPDOLRELQRLVOLMHSLP
8GUXHQLLVODELSRVWDMXVQDQL
8MHGLQMHQRWUDMH
o'H]LQWHJUDFLMDHSRELMHGLWLLQWHJUDFLMX
o.RKH]LMDVYDNRJGUXWYDSRLYDXSUDYRQDLQMHQLFLGDJRWRYRQHPD
DNWLYQRVWLNRMDVHQHPRHXLQLWLXJRGQRP
p.ROHNWLYQRVWQLMHSRYH]LYDQMHYHXVQRSOMDYDQMHMHGQDRVREDXSDNLUDQDX]
GUXJX]DMHGQLNLRSUHPOMHQH]DMHGQLNLXVPMHUHQHRGRYMHNDGRRYMHND
VDPRRQROLNRLYRWDNROLNRMHSRWUHEQRGDELVHRGUDODEU]LQDPDULUDQMD
p1DMWHHMHLQDMYUHGQLMHVORLWLOMXGH1HVORJRPVHLQDMYHHVWYDULUD]DUDMX
p2QRWRQD]LYDPRRUJDQL]DFLMRPXYLMHNMHSRVOMHGLFDQHNHDSVWUDNFLMH
'XDVYDNRJUHGDMHYHOLNLNR]DSDSLU
.DGX]HPOMLSRVWRMLUHGELMHGDLSRQLHQMHVXVUDPRWD.DGX]HPOMLYODGD
QHUHGRQGDVXERJDWVWYRLXJOHGVUDPRWD
5HFLWHQDLPPLQLVWULPDGDXRYRM]HPOMLQHHWDNRGXJRELWLUHGDGRNVH
QHNROLNRNUHDWXUDQHEXGH]DQMLKDORQDVYMHWLOMNDPDDYHQLMD
5HGMH]EUNDQDNRMXVHRYMHNQDYLNDR
6YDNRUD]YUVWDYDQMHEROMHMHRGQHUHGD
8QLMHWLUHGXVYRMHPLVOLGDDOLWDNRYDPQHEDQHLVXVWDY
p1HUHGXJODYLQHUHGXGMHOLPD
o=EUNDVHXGUXWYXVWDOQRSRYHDYD6DPRDNRQHWNRLOLQHWRXSUHVYRP
VQDJRPPRHWD]EUNDELWLVYHGHQDQDUHGXRJUDQLHPSRGUXMX
RYMHDQVWYXXYLMHNL]QRYDSULMHWLPRJXQRVWNDRVD
1LWDQLMHXVWDQMXL]D]YDWLWDNDYNDRVNDRVNXSLQDSHGDQDWD
6XSURWQRVWKLMHUDUKLMLQLMHNDRVYHDXWRQRPLMD
=EURMSRMHGLQDQLKLQWHUHVDQHGDMH]DMHGQLNRGREURYHNDRV
p-HGLQLOLMHN]DPQRJHMHNDWDVWURID
VORJDNRKH]LMDNROHNWLYQRVWRUJDQL]DFLMDGH]LQWHJUDFLMDLQHVORJD
p*GMHMHVORJDWXMHLSREMHGD
.DGDVXVORQLLVODELPRJXSRVWDWLMDNL
6ORJDLQLVQDQLPDOLRELQRLVOLMHSLP
8GUXHQLLVODELSRVWDMXVQDQL
8MHGLQMHQRWUDMH
o'H]LQWHJUDFLMDHSRELMHGLWLLQWHJUDFLMX
o.RKH]LMDVYDNRJGUXWYDSRLYDXSUDYRQDLQMHQLFLGDJRWRYRQHPD
DNWLYQRVWLNRMDVHQHPRHXLQLWLXJRGQRP
p.ROHNWLYQRVWQLMHSRYH]LYDQMHYHXVQRSOMDYDQMHMHGQDRVREDXSDNLUDQDX]
GUXJX]DMHGQLNLRSUHPOMHQH]DMHGQLNLXVPMHUHQHRGRYMHNDGRRYMHND
VDPRRQROLNRLYRWDNROLNRMHSRWUHEQRGDELVHRGUDODEU]LQDPDULUDQMD
p1DMWHHMHLQDMYUHGQLMHVORLWLOMXGH1HVORJRPVHLQDMYHHVWYDULUD]DUDMX
2QRWRQD]LYDPRRUJDQL]DFLMRPXYLMHNMHSRVOMHGLFDQHNHDSVWUDNFLMH
p
VORJDNRKH]LMDNROHNWLYQRVWRUJDQL]DFLMDGH]LQWHJUDFLMDLQHVORJD
'XDVYDNRJUHGDMHYHOLNLNR]DSDSLU
.DGX]HPOMLSRVWRMLUHGELMHGDLSRQLHQMHVXVUDPRWD.DGX]HPOMLYODGD
QHUHGRQGDVXERJDWVWYRLXJOHGVUDPRWD
5HFLWHQDLPPLQLVWULPDGDXRYRM]HPOMLQHHWDNRGXJRELWLUHGDGRNVH
QHNROLNRNUHDWXUDQHEXGH]DQMLKDORQDVYMHWLOMNDPDDYHQLMD
5HGMH]EUNDQDNRMXVHRYMHNQDYLNDR
6YDNRUD]YUVWDYDQMHEROMHMHRGQHUHGD
8QLMHWLUHGXVYRMHPLVOLGDDOLWDNRYDPQHEDQHLVXVWDY
p1HUHGXJODYLQHUHGXGMHOLPD
o=EUNDVHXGUXWYXVWDOQRSRYHDYD6DPRDNRQHWNRLOLQHWRXSUHVYRP
VQDJRPPRHWD]EUNDELWLVYHGHQDQDUHGXRJUDQLHPSRGUXMX
RYMHDQVWYXXYLMHNL]QRYDSULMHWLPRJXQRVWNDRVD
1LWDQLMHXVWDQMXL]D]YDWLWDNDYNDRVNDRVNXSLQDSHGDQDWD
6XSURWQRVWKLMHUDUKLMLQLMHNDRVYHDXWRQRPLMD
=EURMSRMHGLQDQLKLQWHUHVDQHGDMH]DMHGQLNRGREURYHNDRV
p-HGLQLOLMHN]DPQRJHMHNDWDVWURID
6/2*$,1(6/2*$
6/2*$,1(6/2*$
*GMHMHVORJDWXMHLSREMHGD
p
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6ORJDLQLVQDQLPDOLRELQRLVOLMHSLP
8GUXHQLLVODELSRVWDMXVQDQL
8MHGLQMHQRWUDMH
o'H]LQWHJUDFLMDHSRELMHGLWLLQWHJUDFLMX
o.RKH]LMDVYDNRJGUXWYDSRLYDXSUDYRQDLQMHQLFLGDJRWRYRQHPD
DNWLYQRVWLNRMDVHQHPRHXLQLWLXJRGQRP
p.ROHNWLYQRVWQLMHSRYH]LYDQMHYHXVQRSOMDYDQMHMHGQDRVREDXSDNLUDQDX]
GUXJX]DMHGQLNLRSUHPOMHQH]DMHGQLNLXVPMHUHQHRGRYMHNDGRRYMHND
VDPRRQROLNRLYRWDNROLNRMHSRWUHEQRGDELVHRGUDODEU]LQDPDULUDQMD
p1DMWHHMHLQDMYUHGQLMHVORLWLOMXGH1HVORJRPVHLQDMYHHVWYDULUD]DUDMX
p2QRWRQD]LYDPRRUJDQL]DFLMRPXYLMHNMHSRVOMHGLFDQHNHDSVWUDNFLMH
'XDVYDNRJUHGDMHYHOLNLNR]DSDSLU
.DGX]HPOMLSRVWRMLUHGELMHGDLSRQLHQMHVXVUDPRWD.DGX]HPOMLYODGD
QHUHGRQGDVXERJDWVWYRLXJOHGVUDPRWD
5HFLWHQDLPPLQLVWULPDGDXRYRM]HPOMLQHHWDNRGXJRELWLUHGDGRNVH
QHNROLNRNUHDWXUDQHEXGH]DQMLKDORQDVYMHWLOMNDPDDYHQLMD
5HGMH]EUNDQDNRMXVHRYMHNQDYLNDR
6YDNRUD]YUVWDYDQMHEROMHMHRGQHUHGD
8QLMHWLUHGXVYRMHPLVOLGDDOLWDNRYDPQHEDQHLVXVWDY
p1HUHGXJODYLQHUHGXGMHOLPD
o=EUNDVHXGUXWYXVWDOQRSRYHDYD6DPRDNRQHWNRLOLQHWRXSUHVYRP
VQDJRPPRHWD]EUNDELWLVYHGHQDQDUHGXRJUDQLHPSRGUXMX
RYMHDQVWYXXYLMHNL]QRYDSULMHWLPRJXQRVWNDRVD
1LWDQLMHXVWDQMXL]D]YDWLWDNDYNDRVNDRVNXSLQDSHGDQDWD
6XSURWQRVWKLMHUDUKLMLQLMHNDRVYHDXWRQRPLMD
=EURMSRMHGLQDQLKLQWHUHVDQHGDMH]DMHGQLNRGREURYHNDRV
-HGLQLOLMHN]DPQRJHMHNDWDVWURID
p
VORJDNRKH]LMDNROHNWLYQRVWRUJDQL]DFLMDGH]LQWHJUDFLMDLQHVORJD
60,5(1267,/-871-$
p$NRRYMHNPLUQHSURQDHXVHELQHPDVPLVODWUDLWLJDQHJGMHGUXJGMH
.DGDVLXSUDYXPRHVHELGRSXVWLWLVDXYDWLPLUDNDGDVLXNULYXQH
PRHGRSXVWLWLGDJDL]JXEL9ODVWLWLPLUMHYHOLNDUDVNRLNRMLNRWD
p$NRWHMHXYULMHGLRVODELWHGLQMHJDDNROLPRQLMLWHGLVHEH7NR
GUXJHYULMHDVHEHQH]DWLXMH%XGLVPLUHQ1DMEROMLOLMHN]DVUGEXMH
RGJRGD$NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
$NRVHODNRSRVYDDODNRQDHSRYRG
%LWLOMXW]QDLRVYHLYDWLQDVDPRPVHELJUHNXGUXJLK
%ROMHMHNRULWLQHJRVHJQMHYLWL
XYDMVHELMHVDVWUSOMLYDRYMHND
'XHYQRVSRNRMVWYRYHOLDQVWYHQDMHVWYDUDL]DGRYROMVWYRVDPLPVRERP
VDPRMRGDWDMGUDJXOMQLMHWDNRORPDQNDRWRMHOLMHSLVNXSRFMHQ
.DGVHGYRMHQDLVWRPSRVOXXYLMHNVODXMHGQRMHQHSRWUHEQR$NRVHXYLMHN
VYDDMXRERMHVXQHSRWUHEQL
.DGDVHPXGULOMXGLQHELSUHYDULOLEXGDOHELRDMDYDOH
.DNRVHRYMHNOMXWLWDNDYMH
.ORQLVHJQMHYDLOMXWQMH-HGDQVDWOMXWQMHVWRMLWROLNRQDSRUDNDRRVDP
VDWLUDGD
.ORQLVHRJRUHQRVWLDNNDGDMHLRSUDYGDQD
/MXWLJUDDQLMRXYLMHNQLVXUHYROXFLRQDUL/MXWQMDMHQHVSRVREQRVW
SUHWYDUDQMDELMHVDXDNFLMX
/MXWQMDMHVODEVDYMHWQLN
1DMEROMLOLMHN]DVUGEXMHRGJRGD
1HOMXWLVH1HNDWLQHEXGHODJRGQRVUGLWLVH
1HSUHSLULLQHSUDYGDMVHQLVNLPEH]UD]ORJD
1HSUHSLULVHRRQRPHWRWHVHQHWLH
1HSUHSLULVHVRYMHNRPKLWUDMH]LND
1HWUHEDVHERMDWLRQLKNRMLVHVYDDMXYHRQLKNRMLX]PLX
2JRUHQRVWPRHELWLLRSUDYGDQD
3RVWRMHYHOLNHUD]OLNHXNYDOLWHWLLMDLQLVUGEHNRMXSRMHGLQDFRVMHDNDRL
XSRQDDQMXNRMHMHSRVOMHGLFDWDNYLKRVMHDMD1DMLQWHQ]LYQLMDSVLKRORNR
VPLUHQRVWJQMHYOMXWQMDRJRUHQRVWVUGEDVYDDVWUSOMHQMH
VWUSOMLYRVW
VPLUHQRVWJQMHYOMXWQMDRJRUHQRVWVUGEDVYDDVWUSOMHQMH
VWUSOMLYRVW
p$NRRYMHNPLUQHSURQDHXVHELQHPDVPLVODWUDLWLJDQHJGMHGUXJGMH
.DGDVLXSUDYXPRHVHELGRSXVWLWLVDXYDWLPLUDNDGDVLXNULYXQH
PRHGRSXVWLWLGDJDL]JXEL9ODVWLWLPLUMHYHOLNDUDVNRLNRMLNRWD
p$NRWHMHXYULMHGLRVODELWHGLQMHJDDNROLPRQLMLWHGLVHEH7NR
GUXJHYULMHDVHEHQH]DWLXMH%XGLVPLUHQ1DMEROMLOLMHN]DVUGEXMH
RGJRGD$NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
$NRVHODNRSRVYDDODNRQDHSRYRG
%LWLOMXW]QDLRVYHLYDWLQDVDPRPVHELJUHNXGUXJLK
%ROMHMHNRULWLQHJRVHJQMHYLWL
XYDMVHELMHVDVWUSOMLYDRYMHND
'XHYQRVSRNRMVWYRYHOLDQVWYHQDMHVWYDUDL]DGRYROMVWYRVDPLPVRERP
VDPRMRGDWDMGUDJXOMQLMHWDNRORPDQNDRWRMHOLMHSLVNXSRFMHQ
.DGVHGYRMHQDLVWRPSRVOXXYLMHNVODXMHGQRMHQHSRWUHEQR$NRVHXYLMHN
VYDDMXRERMHVXQHSRWUHEQL
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.DNRVHRYMHNOMXWLWDNDYMH
.ORQLVHJQMHYDLOMXWQMH-HGDQVDWOMXWQMHVWRMLWROLNRQDSRUDNDRRVDP
VDWLUDGD
.ORQLVHRJRUHQRVWLDNNDGDMHLRSUDYGDQD
/MXWLJUDDQLMRXYLMHNQLVXUHYROXFLRQDUL/MXWQMDMHQHVSRVREQRVW
SUHWYDUDQMDELMHVDXDNFLMX
/MXWQMDMHVODEVDYMHWQLN
1DMEROMLOLMHN]DVUGEXMHRGJRGD
1HOMXWLVH1HNDWLQHEXGHODJRGQRVUGLWLVH
1HSUHSLULLQHSUDYGDMVHQLVNLPEH]UD]ORJD
1HSUHSLULVHRRQRPHWRWHVHQHWLH
1HSUHSLULVHVRYMHNRPKLWUDMH]LND
1HWUHEDVHERMDWLRQLKNRMLVHVYDDMXYHRQLKNRMLX]PLX
2JRUHQRVWPRHELWLLRSUDYGDQD
RVWRMHYHOLNHUD]OLNHXNYDOLWHWLLMDLQLVUGEHNRMXSRMHGLQDFRVMHDNDRL
3
XSRQDDQMXNRMHMHSRVOMHGLFDWDNYLKRVMHDMD1DMLQWHQ]LYQLMDSVLKRORNR
60,5(1267,/-871-$
60,5(1267,/-871-$
p$NRRYMHNPLUQHSURQDHXVHELQHPDVPLVODWUDLWLJDQHJGMHGUXJGMH
.DGDVLXSUDYXPRHVHELGRSXVWLWLVDXYDWLPLUDNDGDVLXNULYXQH
PRHGRSXVWLWLGDJDL]JXEL9ODVWLWLPLUMHYHOLNDUDVNRLNRMLNRWD
p$NRWHMHXYULMHGLRVODELWHGLQMHJDDNROLPRQLMLWHGLVHEH7NR
GUXJHYULMHDVHEHQH]DWLXMH%XGLVPLUHQ1DMEROMLOLMHN]DVUGEXMH
RGJRGD$NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
$NRVHODNRSRVYDDODNRQDHSRYRG
%LWLOMXW]QDLRVYHLYDWLQDVDPRPVHELJUHNXGUXJLK
%ROMHMHNRULWLQHJRVHJQMHYLWL
XYDMVHELMHVDVWUSOMLYDRYMHND
'XHYQRVSRNRMVWYRYHOLDQVWYHQDMHVWYDUDL]DGRYROMVWYRVDPLPVRERP
VDPRMRGDWDMGUDJXOMQLMHWDNRORPDQNDRWRMHOLMHSLVNXSRFMHQ
.DGVHGYRMHQDLVWRPSRVOXXYLMHNVODXMHGQRMHQHSRWUHEQR$NRVHXYLMHN
VYDDMXRERMHVXQHSRWUHEQL
.DGDVHPXGULOMXGLQHELSUHYDULOLEXGDOHELRDMDYDOH
.DNRVHRYMHNOMXWLWDNDYMH
.ORQLVHJQMHYDLOMXWQMH-HGDQVDWOMXWQMHVWRMLWROLNRQDSRUDNDRRVDP
VDWLUDGD
.ORQLVHRJRUHQRVWLDNNDGDMHLRSUDYGDQD
/MXWLJUDDQLMRXYLMHNQLVXUHYROXFLRQDUL/MXWQMDMHQHVSRVREQRVW
SUHWYDUDQMDELMHVDXDNFLMX
/MXWQMDMHVODEVDYMHWQLN
1DMEROMLOLMHN]DVUGEXMHRGJRGD
1HOMXWLVH1HNDWLQHEXGHODJRGQRVUGLWLVH
1HSUHSLULLQHSUDYGDMVHQLVNLPEH]UD]ORJD
1HSUHSLULVHRRQRPHWRWHVHQHWLH
1HSUHSLULVHVRYMHNRPKLWUDMH]LND
1HWUHEDVHERMDWLRQLKNRMLVHVYDDMXYHRQLKNRMLX]PLX
2JRUHQRVWPRHELWLLRSUDYGDQD
3RVWRMHYHOLNHUD]OLNHXNYDOLWHWLLMDLQLVUGEHNRMXSRMHGLQDFRVMHDNDRL
XSRQDDQMXNRMHMHSRVOMHGLFDWDNYLKRVMHDMD1DMLQWHQ]LYQLMDSVLKRORNR
VPLUHQRVWJQMHYOMXWQMDRJRUHQRVWVUGEDVYDDVWUSOMHQMH
VWUSOMLYRVW
VPLUHQRVWJQMHYOMXWQMDRJRUHQRVWVUGEDVYDDVWUSOMHQMH
VWUSOMLYRVW
p$NRRYMHNPLUQHSURQDHXVHELQHPDVPLVODWUDLWLJDQHJGMHGUXJGMH
.DGDVLXSUDYXPRHVHELGRSXVWLWLVDXYDWLPLUDNDGDVLXNULYXQH
PRHGRSXVWLWLGDJDL]JXEL9ODVWLWLPLUMHYHOLNDUDVNRLNRMLNRWD
p$NRWHMHXYULMHGLRVODELWHGLQMHJDDNROLPRQLMLWHGLVHEH7NR
GUXJHYULMHDVHEHQH]DWLXMH%XGLVPLUHQ1DMEROMLOLMHN]DVUGEXMH
RGJRGD$NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
$NRVHODNRSRVYDDODNRQDHSRYRG
%LWLOMXW]QDLRVYHLYDWLQDVDPRPVHELJUHNXGUXJLK
%ROMHMHNRULWLQHJRVHJQMHYLWL
XYDMVHELMHVDVWUSOMLYDRYMHND
'XHYQRVSRNRMVWYRYHOLDQVWYHQDMHVWYDUDL]DGRYROMVWYRVDPLPVRERP
VDPRMRGDWDMGUDJXOMQLMHWDNRORPDQNDRWRMHOLMHSLVNXSRFMHQ
.DGVHGYRMHQDLVWRPSRVOXXYLMHNVODXMHGQRMHQHSRWUHEQR$NRVHXYLMHN
VYDDMXRERMHVXQHSRWUHEQL
.DGDVHPXGULOMXGLQHELSUHYDULOLEXGDOHELRDMDYDOH
.DNRVHRYMHNOMXWLWDNDYMH
.ORQLVHJQMHYDLOMXWQMH-HGDQVDWOMXWQMHVWRMLWROLNRQDSRUDNDRRVDP
VDWLUDGD
.ORQLVHRJRUHQRVWLDNNDGDMHLRSUDYGDQD
/MXWLJUDDQLMRXYLMHNQLVXUHYROXFLRQDUL/MXWQMDMHQHVSRVREQRVW
SUHWYDUDQMDELMHVDXDNFLMX
/MXWQMDMHVODEVDYMHWQLN
1DMEROMLOLMHN]DVUGEXMHRGJRGD
1HOMXWLVH1HNDWLQHEXGHODJRGQRVUGLWLVH
1HSUHSLULLQHSUDYGDMVHQLVNLPEH]UD]ORJD
1HSUHSLULVHRRQRPHWRWHVHQHWLH
1HSUHSLULVHVRYMHNRPKLWUDMH]LND
1HWUHEDVHERMDWLRQLKNRMLVHVYDDMXYHRQLKNRMLX]PLX
2JRUHQRVWPRHELWLLRSUDYGDQD
RVWRMHYHOLNHUD]OLNHXNYDOLWHWLLMDLQLVUGEHNRMXSRMHGLQDFRVMHDNDRL
3
XSRQDDQMXNRMHMHSRVOMHGLFDWDNYLKRVMHDMD1DMLQWHQ]LYQLMDSVLKRORNR
60,5(1267,/-871-$
LVWUDLYDNDWHRULMDRL]YRUXVUGEHLDJUHVLYQRVWLMHIUXVWUDFLMVNRDJUHVLYQD
KLSRWH]D0QRJH]DSUHNHXLYRWXPRJXNRGRYMHNDL]D]YDWLHPRWLYQR
VWDQMHVUGEHDWLPHVSRYHDYDPRJXQRVWGDHXVOLMHGLWLDJUHVLYQR
SRQDDQMH'DOLHXVOLMHGLWLDJUHVLYQRVWLXNDNYRPREOLNXRYLVLRPQRJLP
LVNXVWYLPDL]RNROLQHNRMLHVWRVHXXGMHWLQMVWYR1DYLNHNRMHMHRYMHN
VWHNDRXYULMHPHRGJRMD]QDDMQHRVRELQHNRMHVXVHREOLNRYDOHXJRGLQDPD
IRUPLUDQMDL]ORHQRVWQDVLOQLPX]RULPDNDRWRVXSULPMHULFHQDVLOQL
URGLWHOMLND]QDDNRRYMHNL]UD]LVYRMXPUQMXVYHWRRGOXXMHNDNRH
RYMHNSRVWXSLWLXWUHQXWNXVUGEH
6RYMHNRPJQMHYQLPQH]DPHLVYDH1HNDJQMHYEXGHGDOHNRRGWYRMH
GXH
6DPRVODELOMXGLVDPRJDVHEHMDNLQRVLXVYRPHVUFXLWDYHQDFLMH
6UGEDMHRVMHDMNRMLRELQRSUDWLQHSULMDWHOMVNRXQLWDYDMXHLOL
RVYHWROMXELYRSRQDDQMH
6UGEDMHSRHWDNOXGRVWL
6UGEDL]JOHGDLPDYLHL]UDDMD2SUDYGDQDMHNDNRNDXSVLKROR]LVUGED
RYMHNDNRPHVXXVUHHQDRVQRYQDOMXGVNDSUDYDDQHUD]XPQDMHVUGED
RYMHNDVQHRSUDYGDQLPRVMHDMHPGDMHSURJRYRUL1RUPDOQDMHLSUROD]QD
VUGEDNRMXL]D]LYDMXUD]RDUDQMD
6YDDUDDJOXKRVW
6YDHELGXJRWUDMDOHNDGDELNULYLFDELODVDPRQDMHGQRMVWUDQL
6YDNLMHQDSUHGDNSUDHQQHPLURPDEH]QDSUHWNDQHPD]DGRYROMVWYD=DWR
QLNDGDQHHSRVWLLVUHHRQDMNRMLMHWUDLXVPLUHQRVWL
6YLVPRPLQDMRJRUHQLMLRQGDNDGDEUDQLPRQHYULMHGQRVWLXQDPD
7NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
8PRYMHNDXVWHHRGVUGEH
=DVXWUDRGJRGLVDPRJQMHY
p1DRYRPVYLMHWXRYMHNPRUDLOLEU]RXPULMHWLLOLVWUSOMLYRLYMHWL
6DPRSURSRYLMHGDMWHVWUSOMLYRVWRQGDMHURSVWYRXVNRURJRWRYR-HURG
VWUSOMLYRVWLGRGRND]DGDVYHPRUDWHWUSMHWLOXSHWYRLPDMHGQRVWDYDQ
SULMHOD]
6WUSOMLYRVWMHSOHPHQLWLMDRGOMHSRWH
6WUSOMLYRVWMHVQDJDQDMYLHSRWHQFLMH9HOLNDMHVWUSOMLYRVWSRWUHEQDNDNREL
VHRYMHNQDXLRVWUSOMLYRVWL
LVWUDLYDNDWHRULMDRL]YRUXVUGEHLDJUHVLYQRVWLMHIUXVWUDFLMVNRDJUHVLYQD
KLSRWH]D0QRJH]DSUHNHXLYRWXPRJXNRGRYMHNDL]D]YDWLHPRWLYQR
VWDQMHVUGEHDWLPHVSRYHDYDPRJXQRVWGDHXVOLMHGLWLDJUHVLYQR
SRQDDQMH'DOLHXVOLMHGLWLDJUHVLYQRVWLXNDNYRPREOLNXRYLVLRPQRJLP
LVNXVWYLPDL]RNROLQHNRMLHVWRVHXXGMHWLQMVWYR1DYLNHNRMHMHRYMHN
VWHNDRXYULMHPHRGJRMD]QDDMQHRVRELQHNRMHVXVHREOLNRYDOHXJRGLQDPD
IRUPLUDQMDL]ORHQRVWQDVLOQLPX]RULPDNDRWRVXSULPMHULFHQDVLOQL
URGLWHOMLND]QDDNRRYMHNL]UD]LVYRMXPUQMXVYHWRRGOXXMHNDNRH
RYMHNSRVWXSLWLXWUHQXWNXVUGEH
6RYMHNRPJQMHYQLPQH]DPHLVYDH1HNDJQMHYEXGHGDOHNRRGWYRMH
GXH
6DPRVODELOMXGLVDPRJDVHEHMDNLQRVLXVYRPHVUFXLWDYHQDFLMH
6UGEDMHRVMHDMNRMLRELQRSUDWLQHSULMDWHOMVNRXQLWDYDMXHLOL
RVYHWROMXELYRSRQDDQMH
6UGEDMHSRHWDNOXGRVWL
6UGEDL]JOHGDLPDYLHL]UDDMD2SUDYGDQDMHNDNRNDXSVLKROR]LVUGED
RYMHNDNRPHVXXVUHHQDRVQRYQDOMXGVNDSUDYDDQHUD]XPQDMHVUGED
RYMHNDVQHRSUDYGDQLPRVMHDMHPGDMHSURJRYRUL1RUPDOQDMHLSUROD]QD
VUGEDNRMXL]D]LYDMXUD]RDUDQMD
6YDDUDDJOXKRVW
6YDHELGXJRWUDMDOHNDGDELNULYLFDELODVDPRQDMHGQRMVWUDQL
6YDNLMHQDSUHGDNSUDHQQHPLURPDEH]QDSUHWNDQHPD]DGRYROMVWYD=DWR
QLNDGDQHHSRVWLLVUHHRQDMNRMLMHWUDLXVPLUHQRVWL
6YLVPRPLQDMRJRUHQLMLRQGDNDGDEUDQLPRQHYULMHGQRVWLXQDPD
7NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
8PRYMHNDXVWHHRGVUGEH
=DVXWUDRGJRGLVDPRJQMHY
p1DRYRPVYLMHWXRYMHNPRUDLOLEU]RXPULMHWLLOLVWUSOMLYRLYMHWL
6DPRSURSRYLMHGDMWHVWUSOMLYRVWRQGDMHURSVWYRXVNRURJRWRYR-HURG
VWUSOMLYRVWLGRGRND]DGDVYHPRUDWHWUSMHWLOXSHWYRLPDMHGQRVWDYDQ
SULMHOD]
6WUSOMLYRVWMHSOHPHQLWLMDRGOMHSRWH
6WUSOMLYRVWMHVQDJDQDMYLHSRWHQFLMH9HOLNDMHVWUSOMLYRVWSRWUHEQDNDNREL
VHRYMHNQDXLRVWUSOMLYRVWL
LVWUDLYDNDWHRULMDRL]YRUXVUGEHLDJUHVLYQRVWLMHIUXVWUDFLMVNRDJUHVLYQD
KLSRWH]D0QRJH]DSUHNHXLYRWXPRJXNRGRYMHNDL]D]YDWLHPRWLYQR
VWDQMHVUGEHDWLPHVSRYHDYDPRJXQRVWGDHXVOLMHGLWLDJUHVLYQR
SRQDDQMH'DOLHXVOLMHGLWLDJUHVLYQRVWLXNDNYRPREOLNXRYLVLRPQRJLP
LVNXVWYLPDL]RNROLQHNRMLHVWRVHXXGMHWLQMVWYR1DYLNHNRMHMHRYMHN
VWHNDRXYULMHPHRGJRMD]QDDMQHRVRELQHNRMHVXVHREOLNRYDOHXJRGLQDPD
IRUPLUDQMDL]ORHQRVWQDVLOQLPX]RULPDNDRWRVXSULPMHULFHQDVLOQL
URGLWHOMLND]QDDNRRYMHNL]UD]LVYRMXPUQMXVYHWRRGOXXMHNDNRH
RYMHNSRVWXSLWLXWUHQXWNXVUGEH
6RYMHNRPJQMHYQLPQH]DPHLVYDH1HNDJQMHYEXGHGDOHNRRGWYRMH
GXH
6DPRVODELOMXGLVDPRJDVHEHMDNLQRVLXVYRPHVUFXLWDYHQDFLMH
6UGEDMHRVMHDMNRMLRELQRSUDWLQHSULMDWHOMVNRXQLWDYDMXHLOL
RVYHWROMXELYRSRQDDQMH
6UGEDMHSRHWDNOXGRVWL
6UGEDL]JOHGDLPDYLHL]UDDMD2SUDYGDQDMHNDNRNDXSVLKROR]LVUGED
RYMHNDNRPHVXXVUHHQDRVQRYQDOMXGVNDSUDYDDQHUD]XPQDMHVUGED
RYMHNDVQHRSUDYGDQLPRVMHDMHPGDMHSURJRYRUL1RUPDOQDMHLSUROD]QD
VUGEDNRMXL]D]LYDMXUD]RDUDQMD
6YDDUDDJOXKRVW
6YDHELGXJRWUDMDOHNDGDELNULYLFDELODVDPRQDMHGQRMVWUDQL
6YDNLMHQDSUHGDNSUDHQQHPLURPDEH]QDSUHWNDQHPD]DGRYROMVWYD=DWR
QLNDGDQHHSRVWLLVUHHRQDMNRMLMHWUDLXVPLUHQRVWL
6YLVPRPLQDMRJRUHQLMLRQGDNDGDEUDQLPRQHYULMHGQRVWLXQDPD
7NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
8PRYMHNDXVWHHRGVUGEH
=DVXWUDRGJRGLVDPRJQMHY
p1DRYRPVYLMHWXRYMHNPRUDLOLEU]RXPULMHWLLOLVWUSOMLYRLYMHWL
6DPRSURSRYLMHGDMWHVWUSOMLYRVWRQGDMHURSVWYRXVNRURJRWRYR-HURG
VWUSOMLYRVWLGRGRND]DGDVYHPRUDWHWUSMHWLOXSHWYRLPDMHGQRVWDYDQ
SULMHOD]
6WUSOMLYRVWMHSOHPHQLWLMDRGOMHSRWH
6WUSOMLYRVWMHVQDJDQDMYLHSRWHQFLMH9HOLNDMHVWUSOMLYRVWSRWUHEQDNDNREL
VHRYMHNQDXLRVWUSOMLYRVWL
LVWUDLYDNDWHRULMDRL]YRUXVUGEHLDJUHVLYQRVWLMHIUXVWUDFLMVNRDJUHVLYQD
KLSRWH]D0QRJH]DSUHNHXLYRWXPRJXNRGRYMHNDL]D]YDWLHPRWLYQR
VWDQMHVUGEHDWLPHVSRYHDYDPRJXQRVWGDHXVOLMHGLWLDJUHVLYQR
SRQDDQMH'DOLHXVOLMHGLWLDJUHVLYQRVWLXNDNYRPREOLNXRYLVLRPQRJLP
LVNXVWYLPDL]RNROLQHNRMLHVWRVHXXGMHWLQMVWYR1DYLNHNRMHMHRYMHN
VWHNDRXYULMHPHRGJRMD]QDDMQHRVRELQHNRMHVXVHREOLNRYDOHXJRGLQDPD
IRUPLUDQMDL]ORHQRVWQDVLOQLPX]RULPDNDRWRVXSULPMHULFHQDVLOQL
URGLWHOMLND]QDDNRRYMHNL]UD]LVYRMXPUQMXVYHWRRGOXXMHNDNRH
RYMHNSRVWXSLWLXWUHQXWNXVUGEH
6RYMHNRPJQMHYQLPQH]DPHLVYDH1HNDJQMHYEXGHGDOHNRRGWYRMH
GXH
6DPRVODELOMXGLVDPRJDVHEHMDNLQRVLXVYRPHVUFXLWDYHQDFLMH
6UGEDMHRVMHDMNRMLRELQRSUDWLQHSULMDWHOMVNRXQLWDYDMXHLOL
RVYHWROMXELYRSRQDDQMH
6UGEDMHSRHWDNOXGRVWL
6UGEDL]JOHGDLPDYLHL]UDDMD2SUDYGDQDMHNDNRNDXSVLKROR]LVUGED
RYMHNDNRPHVXXVUHHQDRVQRYQDOMXGVNDSUDYDDQHUD]XPQDMHVUGED
RYMHNDVQHRSUDYGDQLPRVMHDMHPGDMHSURJRYRUL1RUPDOQDMHLSUROD]QD
VUGEDNRMXL]D]LYDMXUD]RDUDQMD
6YDDUDDJOXKRVW
6YDHELGXJRWUDMDOHNDGDELNULYLFDELODVDPRQDMHGQRMVWUDQL
6YDNLMHQDSUHGDNSUDHQQHPLURPDEH]QDSUHWNDQHPD]DGRYROMVWYD=DWR
QLNDGDQHHSRVWLLVUHHRQDMNRMLMHWUDLXVPLUHQRVWL
6YLVPRPLQDMRJRUHQLMLRQGDNDGDEUDQLPRQHYULMHGQRVWLXQDPD
7NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
8PRYMHNDXVWHHRGVUGEH
=DVXWUDRGJRGLVDPRJQMHY
p1DRYRPVYLMHWXRYMHNPRUDLOLEU]RXPULMHWLLOLVWUSOMLYRLYMHWL
6DPRSURSRYLMHGDMWHVWUSOMLYRVWRQGDMHURSVWYRXVNRURJRWRYR-HURG
VWUSOMLYRVWLGRGRND]DGDVYHPRUDWHWUSMHWLOXSHWYRLPDMHGQRVWDYDQ
SULMHOD]
6WUSOMLYRVWMHSOHPHQLWLMDRGOMHSRWH
6WUSOMLYRVWMHVQDJDQDMYLHSRWHQFLMH9HOLNDMHVWUSOMLYRVWSRWUHEQDNDNREL
VHRYMHNQDXLRVWUSOMLYRVWL
65($,1(65($
EROQHVUHDQHYROMDQRVWDOJLMDRDMRVDPOMHQRVWSDWQMD
oRYMHNSUHVWDQHELWLPODGNDGDVKYDWLGDL]UHLEROQLWDQHPLMHQMD
RYMHNVXGERQRVQRWUDLHOMXNRMDHPXREMDVQLWLNROLNRMHQHVUHWDQ
p
'ULPGDHRVWDOHQHYROMHXNRMLPDVHQDOD]LQDSODQHWSLWDQMHDWRPVNRJ
RUXMDEDFLWLXVMHQX
.DGDELREMHVLOLQD]LGVYDWNRELSUXLRUXNX]DVYRMRP
1DRYRPVYLMHWXSRVWRMHVDPRGYLMHWUDJHGLMH-HGQDMHGDVHQHPRHGRELWL
RQRWRVHHOLDGUXJDMHNDGDVHWRGRELMH
1DVODLYDWLVHWXLPQHYROMDPDQHOMXGVNDMHQDVODGD
1HVUHDHVWRSRVWDMHWHRPNDGDMHQHWNREODJRQD]RYHSHKRP
1HVUHDMHLVSLWRYMHNRYHSRX]GDQRVWL
1HVUHDMHXWRPHGDVYDWNRPLVOLGDMHGUXJLNDRLRQLGDSULWRPSUHYLGLGD
SRVWRMHLSRWHQLOMXGL
1HVUHDXYLMHNGROD]LRGSURWLYQLND
1HYROMDMHSULJRGD]DKUDEURVW
6QHVUHRPVHPRUDPRXKYDWLWLXNRWDFUXNDPDLQRJDPDQHMH]LNRP
6QHYROMRPVHERULSDPHXDQHVX]DPD
6ODEDWLMHXWMHKDRGWXLKQHYROMD
7UDJHGLMHGUXJLKXYLMHNVXWDNRRDMQREDQDOQH
8QDHOXMHVYDNDQHVUHDXSUDYRRQROLNRWHND]DNROLNXMHX]PHPR
8QHYROMLQDMYLHEROLSULVMHDQMHQDVUHWQHGDQH
p1RVWDOJLMDMHVSRVREQRVWDOMHQMDWRQLWDYLHQLMHRQDNRNDNRMHSULMHELOR
p.DGDVXOMXGLRDMQL]DSURYHGEXVYRMLKFLOMHYDSULPLMHQLWHRDMQD
VUHGVWYD
2DMMHKLMHQDNRMDVHKUDQLVWUYLQRPYMHURYDQMD
2DMDQMHMHEROVODELD
pRYMHNQHPRHLYMHWLSRWSXQRVDP
,VWLQDMHELRVDPSULOLQRVDPDOLRVDPOMHQRVWMRXYLMHNQLMHGRND]GD
RYMHNQHPDSUDYR
.DGDMHRYMHNVDPRQMHQHSRWSXQPRUDQDLGUXJRJDNDNRELELRVUHWDQ
1DMWHHMHDNRQHWNRPRUDELWLVDPDQDMOMHSHDNRPRHELWLVDP1HYDOMD
WUDLWLQLVDPRXQLYUHYX
oRYMHNSUHVWDQHELWLPODGNDGDVKYDWLGDL]UHLEROQLWDQHPLMHQMD
pRYMHNVXGERQRVQRWUDLHOMXNRMDHPXREMDVQLWLNROLNRMHQHVUHWDQ
'ULPGDHRVWDOHQHYROMHXNRMLPDVHQDOD]LQDSODQHWSLWDQMHDWRPVNRJ
RUXMDEDFLWLXVMHQX
.DGDELREMHVLOLQD]LGVYDWNRELSUXLRUXNX]DVYRMRP
1DRYRPVYLMHWXSRVWRMHVDPRGYLMHWUDJHGLMH-HGQDMHGDVHQHPRHGRELWL
RQRWRVHHOLDGUXJDMHNDGDVHWRGRELMH
1DVODLYDWLVHWXLPQHYROMDPDQHOMXGVNDMHQDVODGD
1HVUHDHVWRSRVWDMHWHRPNDGDMHQHWNREODJRQD]RYHSHKRP
1HVUHDMHLVSLWRYMHNRYHSRX]GDQRVWL
1HVUHDMHXWRPHGDVYDWNRPLVOLGDMHGUXJLNDRLRQLGDSULWRPSUHYLGLGD
SRVWRMHLSRWHQLOMXGL
1HVUHDXYLMHNGROD]LRGSURWLYQLND
1HYROMDMHSULJRGD]DKUDEURVW
6QHVUHRPVHPRUDPRXKYDWLWLXNRWDFUXNDPDLQRJDPDQHMH]LNRP
6QHYROMRPVHERULSDPHXDQHVX]DPD
6ODEDWLMHXWMHKDRGWXLKQHYROMD
7UDJHGLMHGUXJLKXYLMHNVXWDNRRDMQREDQDOQH
8QDHOXMHVYDNDQHVUHDXSUDYRRQROLNRWHND]DNROLNXMHX]PHPR
8QHYROMLQDMYLHEROLSULVMHDQMHQDVUHWQHGDQH
p1RVWDOJLMDMHVSRVREQRVWDOMHQMDWRQLWDYLHQLMHRQDNRNDNRMHSULMHELOR
p.DGDVXOMXGLRDMQL]DSURYHGEXVYRMLKFLOMHYDSULPLMHQLWHRDMQD
VUHGVWYD
2DMMHKLMHQDNRMDVHKUDQLVWUYLQRPYMHURYDQMD
2DMDQMHMHEROVODELD
pRYMHNQHPRHLYMHWLSRWSXQRVDP
,VWLQDMHELRVDPSULOLQRVDPDOLRVDPOMHQRVWMRXYLMHNQLMHGRND]GD
RYMHNQHPDSUDYR
.DGDMHRYMHNVDPRQMHQHSRWSXQPRUDQDLGUXJRJDNDNRELELRVUHWDQ
DMWHHMHDNRQHWNRPRUDELWLVDPDQDMOMHSHDNRPRHELWLVDP1HYDOMD
1
WUDLWLQLVDPRXQLYUHYX
EROQHVUHDQHYROMDQRVWDOJLMDRDMRVDPOMHQRVWSDWQMD
65($,1(65($
65($,1(65($
EROQHVUHDQHYROMDQRVWDOJLMDRDMRVDPOMHQRVWSDWQMD
RYMHNSUHVWDQHELWLPODGNDGDVKYDWLGDL]UHLEROQLWDQHPLMHQMD
o
pRYMHNVXGERQRVQRWUDLHOMXNRMDHPXREMDVQLWLNROLNRMHQHVUHWDQ
'ULPGDHRVWDOHQHYROMHXNRMLPDVHQDOD]LQDSODQHWSLWDQMHDWRPVNRJ
RUXMDEDFLWLXVMHQX
.DGDELREMHVLOLQD]LGVYDWNRELSUXLRUXNX]DVYRMRP
1DRYRPVYLMHWXSRVWRMHVDPRGYLMHWUDJHGLMH-HGQDMHGDVHQHPRHGRELWL
RQRWRVHHOLDGUXJDMHNDGDVHWRGRELMH
1DVODLYDWLVHWXLPQHYROMDPDQHOMXGVNDMHQDVODGD
1HVUHDHVWRSRVWDMHWHRPNDGDMHQHWNREODJRQD]RYHSHKRP
1HVUHDMHLVSLWRYMHNRYHSRX]GDQRVWL
1HVUHDMHXWRPHGDVYDWNRPLVOLGDMHGUXJLNDRLRQLGDSULWRPSUHYLGLGD
SRVWRMHLSRWHQLOMXGL
1HVUHDXYLMHNGROD]LRGSURWLYQLND
1HYROMDMHSULJRGD]DKUDEURVW
6QHVUHRPVHPRUDPRXKYDWLWLXNRWDFUXNDPDLQRJDPDQHMH]LNRP
6QHYROMRPVHERULSDPHXDQHVX]DPD
6ODEDWLMHXWMHKDRGWXLKQHYROMD
7UDJHGLMHGUXJLKXYLMHNVXWDNRRDMQREDQDOQH
8QDHOXMHVYDNDQHVUHDXSUDYRRQROLNRWHND]DNROLNXMHX]PHPR
8QHYROMLQDMYLHEROLSULVMHDQMHQDVUHWQHGDQH
p1RVWDOJLMDMHVSRVREQRVWDOMHQMDWRQLWDYLHQLMHRQDNRNDNRMHSULMHELOR
p.DGDVXOMXGLRDMQL]DSURYHGEXVYRMLKFLOMHYDSULPLMHQLWHRDMQD
VUHGVWYD
2DMMHKLMHQDNRMDVHKUDQLVWUYLQRPYMHURYDQMD
2DMDQMHMHEROVODELD
pRYMHNQHPRHLYMHWLSRWSXQRVDP
,VWLQDMHELRVDPSULOLQRVDPDOLRVDPOMHQRVWMRXYLMHNQLMHGRND]GD
RYMHNQHPDSUDYR
.DGDMHRYMHNVDPRQMHQHSRWSXQPRUDQDLGUXJRJDNDNRELELRVUHWDQ
1DMWHHMHDNRQHWNRPRUDELWLVDPDQDMOMHSHDNRPRHELWLVDP1HYDOMD
WUDLWLQLVDPRXQLYUHYX
oRYMHNSUHVWDQHELWLPODGNDGDVKYDWLGDL]UHLEROQLWDQHPLMHQMD
pRYMHNVXGERQRVQRWUDLHOMXNRMDHPXREMDVQLWLNROLNRMHQHVUHWDQ
'ULPGDHRVWDOHQHYROMHXNRMLPDVHQDOD]LQDSODQHWSLWDQMHDWRPVNRJ
RUXMDEDFLWLXVMHQX
.DGDELREMHVLOLQD]LGVYDWNRELSUXLRUXNX]DVYRMRP
1DRYRPVYLMHWXSRVWRMHVDPRGYLMHWUDJHGLMH-HGQDMHGDVHQHPRHGRELWL
RQRWRVHHOLDGUXJDMHNDGDVHWRGRELMH
1DVODLYDWLVHWXLPQHYROMDPDQHOMXGVNDMHQDVODGD
1HVUHDHVWRSRVWDMHWHRPNDGDMHQHWNREODJRQD]RYHSHKRP
1HVUHDMHLVSLWRYMHNRYHSRX]GDQRVWL
1HVUHDMHXWRPHGDVYDWNRPLVOLGDMHGUXJLNDRLRQLGDSULWRPSUHYLGLGD
SRVWRMHLSRWHQLOMXGL
1HVUHDXYLMHNGROD]LRGSURWLYQLND
1HYROMDMHSULJRGD]DKUDEURVW
6QHVUHRPVHPRUDPRXKYDWLWLXNRWDFUXNDPDLQRJDPDQHMH]LNRP
6QHYROMRPVHERULSDPHXDQHVX]DPD
6ODEDWLMHXWMHKDRGWXLKQHYROMD
7UDJHGLMHGUXJLKXYLMHNVXWDNRRDMQREDQDOQH
8QDHOXMHVYDNDQHVUHDXSUDYRRQROLNRWHND]DNROLNXMHX]PHPR
8QHYROMLQDMYLHEROLSULVMHDQMHQDVUHWQHGDQH
p1RVWDOJLMDMHVSRVREQRVWDOMHQMDWRQLWDYLHQLMHRQDNRNDNRMHSULMHELOR
p.DGDVXOMXGLRDMQL]DSURYHGEXVYRMLKFLOMHYDSULPLMHQLWHRDMQD
VUHGVWYD
2DMMHKLMHQDNRMDVHKUDQLVWUYLQRPYMHURYDQMD
2DMDQMHMHEROVODELD
pRYMHNQHPRHLYMHWLSRWSXQRVDP
,VWLQDMHELRVDPSULOLQRVDPDOLRVDPOMHQRVWMRXYLMHNQLMHGRND]GD
RYMHNQHPDSUDYR
.DGDMHRYMHNVDPRQMHQHSRWSXQPRUDQDLGUXJRJDNDNRELELRVUHWDQ
DMWHHMHDNRQHWNRPRUDELWLVDPDQDMOMHSHDNRPRHELWLVDP1HYDOMD
1
WUDLWLQLVDPRXQLYUHYX
EROQHVUHDQHYROMDQRVWDOJLMDRDMRVDPOMHQRVWSDWQMD
65($,1(65($
2VDPOMHQRVWMHVUDPRWD
2VDPOMHQRVWMHXGHVLVWDNQXWLKGXKRYD
6DPRGDXVSLMHPELWLVDPSRPR]LWHPLGUDJLPUWYLLLYLSULMDWHOMLQDURLWR
YLPUWYL
6DPRDGRQRVLVYHRVLPNDUDNWHUD
6DPRDMHNDGNDWQDMEROMHGUXWYR
6DPRDUD]YLMDYHOLNHD]DWXSOMXMHRVUHGQMHGXKRYH
6YDWNRPRUDRVMHWLWLQHWRRGWHLQHXVDPOMHQRVWLLDNRYHLQDOMXGLPDORWRJD
PRHSRGQLMHWLSDVHXVNRURRSHWVNODQMD
7NRVHSUHSXVWLVDPRLWDMMHXVNRURVDP
8YLMHNH]QHP]DRVDPOMHQRXDOLNDGDVDPXYLMHNVDPQDMQHVUHWQLMLRYMHN
QDVYLMHWX
6YHQDHQHGDHGROD]HRGDWOHWRQHPRHPRELWLVDPL
LYRWMHYHSRVWDYLRWROLNDSLWDQMDQDNRMDH6DPRDRGJRYRULWLXVYRMRM
WLLQLLYRWMHQDJRPLODRKLOMDGHXYUHGDLR]OMHGDD6DPRDHXPMHWLGDLK
L]OLMHLLXEODLVDVYRMLPGDURPOMXEDYLLPLORVWLVX]DXYDVDPRDVYRMD
RWNXSOMHQD]DVYHQDVSDPDNDUQDVRQDHNDODVDPRPRGDXJUREX
2SURVWLWHQHNHULMHLGHWRQLUDMX
p*RUHVHXYLMHNYRGLDGROMHVHRELQRSDWL-DQH]QDPNDNRYHPHMR
SDWQMHHNDMXXLYRWXDOLWNRWRPRH]QDWL0RHELWLGDMHQDDVSRVREQRVW
]DSDWQMXDOLPLQLVPRVODELNDRYRORYLQHJRMDNLNDROMXGLQHL]PMHUQD,X
WRPHMHEDXGQRRYMHNVMHGQHVWUDQHLPDYLHSDWQMHVGUXJHVWUDQHMH
ODNHSRGQRVLQHJRPDNRMDGUXJDLYRWLQMDRQDNQDOD]LOMHSRWXXWRPHGD
VDPVHEHGRYRGLXRDMWHGDXYHDYDLXOMHSDYDVYRMHSDWQMH1LVXOLWRVYH
WUDJRYLPD]RKL]PD"
p5DGXMVHWDMQDMHUDGRVWNDRXJDHQDVYLMHD5DGRVWDQMHNDRVXQFH
NXGDJRGLGHRVYMHWOMDYD
$NRWLMHQHWRSULLQMDYDORUDGRVWSR]GUDYLVH1LNDGDVHYLHQHH
SRQRYLWL
1DMOMHSLMHXLWDNLQDMYHDUDGRVWLYRWDRVMHDWLGDVLOMXGLPDSRWUHEDQL
GUDJ
5DGXMVHRQLPDNRMLVHUDGXMX
5DGXMVHLYRWXLYRWMHMHGDQMHGLQVWYHQLQHSRQRYOMLYSRNORQ
3RGLMHOMHQDUDGRVWMHGYRVWUXNDUDGRVW3UDYDUDGRVWMHR]ELOMQD
UDGRVWVDPRDVDDOMHQMHVPLMHKVUHDVWUHVVXXWVX]HWXJDXDV
XLWDNYHGULQDYHVHOMH]OR]ORYROMD
UDGRVWVDPRDVDDOMHQMHVPLMHKVUHDVWUHVVXXWVX]HWXJDXDV
XLWDNYHGULQDYHVHOMH]OR]ORYROMD
p5DGXMVHWDMQDMHUDGRVWNDRXJDHQDVYLMHD5DGRVWDQMHNDRVXQFH
NXGDJRGLGHRVYMHWOMDYD
$NRWLMHQHWRSULLQMDYDORUDGRVWSR]GUDYLVH1LNDGDVHYLHQHH
SRQRYLWL
1DMOMHSLMHXLWDNLQDMYHDUDGRVWLYRWDRVMHDWLGDVLOMXGLPDSRWUHEDQL
GUDJ
5DGXMVHRQLPDNRMLVHUDGXMX
5DGXMVHLYRWXLYRWMHMHGDQMHGLQVWYHQLQHSRQRYOMLYSRNORQ
3RGLMHOMHQDUDGRVWMHGYRVWUXNDUDGRVW3UDYDUDGRVWMHR]ELOMQD
VDPOMHQRVWMHVUDPRWD
2
2VDPOMHQRVWMHXGHVLVWDNQXWLKGXKRYD
6DPRGDXVSLMHPELWLVDPSRPR]LWHPLGUDJLPUWYLLLYLSULMDWHOMLQDURLWR
YLPUWYL
6DPRDGRQRVLVYHRVLPNDUDNWHUD
6DPRDMHNDGNDWQDMEROMHGUXWYR
6DPRDUD]YLMDYHOLNHD]DWXSOMXMHRVUHGQMHGXKRYH
6YDWNRPRUDRVMHWLWLQHWRRGWHLQHXVDPOMHQRVWLLDNRYHLQDOMXGLPDORWRJD
PRHSRGQLMHWLSDVHXVNRURRSHWVNODQMD
7NRVHSUHSXVWLVDPRLWDMMHXVNRURVDP
8YLMHNH]QHP]DRVDPOMHQRXDOLNDGDVDPXYLMHNVDPQDMQHVUHWQLMLRYMHN
QDVYLMHWX
6YHQDHQHGDHGROD]HRGDWOHWRQHPRHPRELWLVDPL
LYRWMHYHSRVWDYLRWROLNDSLWDQMDQDNRMDH6DPRDRGJRYRULWLXVYRMRM
WLLQLLYRWMHQDJRPLODRKLOMDGHXYUHGDLR]OMHGDD6DPRDHXPMHWLGDLK
L]OLMHLLXEODLVDVYRMLPGDURPOMXEDYLLPLORVWLVX]DXYDVDPRDVYRMD
RWNXSOMHQD]DVYHQDVSDPDNDUQDVRQDHNDODVDPRPRGDXJUREX
2SURVWLWHQHNHULMHLGHWRQLUDMX
p*RUHVHXYLMHNYRGLDGROMHVHRELQRSDWL-DQH]QDPNDNRYHPHMR
SDWQMHHNDMXXLYRWXDOLWNRWRPRH]QDWL0RHELWLGDMHQDDVSRVREQRVW
]DSDWQMXDOLPLQLVPRVODELNDRYRORYLQHJRMDNLNDROMXGLQHL]PMHUQD,X
WRPHMHEDXGQRRYMHNVMHGQHVWUDQHLPDYLHSDWQMHVGUXJHVWUDQHMH
ODNHSRGQRVLQHJRPDNRMDGUXJDLYRWLQMDRQDNQDOD]LOMHSRWXXWRPHGD
VDPVHEHGRYRGLXRDMWHGDXYHDYDLXOMHSDYDVYRMHSDWQMH1LVXOLWRVYH
WUDJRYLPD]RKL]PD"
2VDPOMHQRVWMHVUDPRWD
2VDPOMHQRVWMHXGHVLVWDNQXWLKGXKRYD
6DPRGDXVSLMHPELWLVDPSRPR]LWHPLGUDJLPUWYLLLYLSULMDWHOMLQDURLWR
YLPUWYL
6DPRDGRQRVLVYHRVLPNDUDNWHUD
6DPRDMHNDGNDWQDMEROMHGUXWYR
6DPRDUD]YLMDYHOLNHD]DWXSOMXMHRVUHGQMHGXKRYH
6YDWNRPRUDRVMHWLWLQHWRRGWHLQHXVDPOMHQRVWLLDNRYHLQDOMXGLPDORWRJD
PRHSRGQLMHWLSDVHXVNRURRSHWVNODQMD
7NRVHSUHSXVWLVDPRLWDMMHXVNRURVDP
8YLMHNH]QHP]DRVDPOMHQRXDOLNDGDVDPXYLMHNVDPQDMQHVUHWQLMLRYMHN
QDVYLMHWX
6YHQDHQHGDHGROD]HRGDWOHWRQHPRHPRELWLVDPL
LYRWMHYHSRVWDYLRWROLNDSLWDQMDQDNRMDH6DPRDRGJRYRULWLXVYRMRM
WLLQLLYRWMHQDJRPLODRKLOMDGHXYUHGDLR]OMHGDD6DPRDHXPMHWLGDLK
L]OLMHLLXEODLVDVYRMLPGDURPOMXEDYLLPLORVWLVX]DXYDVDPRDVYRMD
RWNXSOMHQD]DVYHQDVSDPDNDUQDVRQDHNDODVDPRPRGDXJUREX
2SURVWLWHQHNHULMHLGHWRQLUDMX
p*RUHVHXYLMHNYRGLDGROMHVHRELQRSDWL-DQH]QDPNDNRYHPHMR
SDWQMHHNDMXXLYRWXDOLWNRWRPRH]QDWL0RHELWLGDMHQDDVSRVREQRVW
]DSDWQMXDOLPLQLVPRVODELNDRYRORYLQHJRMDNLNDROMXGLQHL]PMHUQD,X
WRPHMHEDXGQRRYMHNVMHGQHVWUDQHLPDYLHSDWQMHVGUXJHVWUDQHMH
ODNHSRGQRVLQHJRPDNRMDGUXJDLYRWLQMDRQDNQDOD]LOMHSRWXXWRPHGD
VDPVHEHGRYRGLXRDMWHGDXYHDYDLXOMHSDYDVYRMHSDWQMH1LVXOLWRVYH
WUDJRYLPD]RKL]PD"
p5DGXMVHWDMQDMHUDGRVWNDRXJDHQDVYLMHD5DGRVWDQMHNDRVXQFH
NXGDJRGLGHRVYMHWOMDYD
$NRWLMHQHWRSULLQMDYDORUDGRVWSR]GUDYLVH1LNDGDVHYLHQHH
SRQRYLWL
1DMOMHSLMHXLWDNLQDMYHDUDGRVWLYRWDRVMHDWLGDVLOMXGLPDSRWUHEDQL
GUDJ
5DGXMVHRQLPDNRMLVHUDGXMX
5DGXMVHLYRWXLYRWMHMHGDQMHGLQVWYHQLQHSRQRYOMLYSRNORQ
3RGLMHOMHQDUDGRVWMHGYRVWUXNDUDGRVW3UDYDUDGRVWMHR]ELOMQD
UDGRVWVDPRDVDDOMHQMHVPLMHKVUHDVWUHVVXXWVX]HWXJDXDV
XLWDNYHGULQDYHVHOMH]OR]ORYROMD
UDGRVWVDPRDVDDOMHQMHVPLMHKVUHDVWUHVVXXWVX]HWXJDXDV
XLWDNYHGULQDYHVHOMH]OR]ORYROMD
p5DGXMVHWDMQDMHUDGRVWNDRXJDHQDVYLMHD5DGRVWDQMHNDRVXQFH
NXGDJRGLGHRVYMHWOMDYD
$NRWLMHQHWRSULLQMDYDORUDGRVWSR]GUDYLVH1LNDGDVHYLHQHH
SRQRYLWL
1DMOMHSLMHXLWDNLQDMYHDUDGRVWLYRWDRVMHDWLGDVLOMXGLPDSRWUHEDQL
GUDJ
5DGXMVHRQLPDNRMLVHUDGXMX
5DGXMVHLYRWXLYRWMHMHGDQMHGLQVWYHQLQHSRQRYOMLYSRNORQ
3RGLMHOMHQDUDGRVWMHGYRVWUXNDUDGRVW3UDYDUDGRVWMHR]ELOMQD
2VDPOMHQRVWMHVUDPRWD
VDPOMHQRVWMHXGHVLVWDNQXWLKGXKRYD
2
6DPRGDXVSLMHPELWLVDPSRPR]LWHPLGUDJLPUWYLLLYLSULMDWHOMLQDURLWR
YLPUWYL
6DPRDGRQRVLVYHRVLPNDUDNWHUD
6DPRDMHNDGNDWQDMEROMHGUXWYR
6DPRDUD]YLMDYHOLNHD]DWXSOMXMHRVUHGQMHGXKRYH
6YDWNRPRUDRVMHWLWLQHWRRGWHLQHXVDPOMHQRVWLLDNRYHLQDOMXGLPDORWRJD
PRHSRGQLMHWLSDVHXVNRURRSHWVNODQMD
7NRVHSUHSXVWLVDPRLWDMMHXVNRURVDP
8YLMHNH]QHP]DRVDPOMHQRXDOLNDGDVDPXYLMHNVDPQDMQHVUHWQLMLRYMHN
QDVYLMHWX
6YHQDHQHGDHGROD]HRGDWOHWRQHPRHPRELWLVDPL
LYRWMHYHSRVWDYLRWROLNDSLWDQMDQDNRMDH6DPRDRGJRYRULWLXVYRMRM
WLLQLLYRWMHQDJRPLODRKLOMDGHXYUHGDLR]OMHGDD6DPRDHXPMHWLGDLK
L]OLMHLLXEODLVDVYRMLPGDURPOMXEDYLLPLORVWLVX]DXYDVDPRDVYRMD
RWNXSOMHQD]DVYHQDVSDPDNDUQDVRQDHNDODVDPRPRGDXJUREX
2SURVWLWHQHNHULMHLGHWRQLUDMX
p*RUHVHXYLMHNYRGLDGROMHVHRELQRSDWL-DQH]QDPNDNRYHPHMR
SDWQMHHNDMXXLYRWXDOLWNRWRPRH]QDWL0RHELWLGDMHQDDVSRVREQRVW
]DSDWQMXDOLPLQLVPRVODELNDRYRORYLQHJRMDNLNDROMXGLQHL]PMHUQD,X
WRPHMHEDXGQRRYMHNVMHGQHVWUDQHLPDYLHSDWQMHVGUXJHVWUDQHMH
ODNHSRGQRVLQHJRPDNRMDGUXJDLYRWLQMDRQDNQDOD]LOMHSRWXXWRPHGD
VDPVHEHGRYRGLXRDMWHGDXYHDYDLXOMHSDYDVYRMHSDWQMH1LVXOLWRVYH
WUDJRYLPD]RKL]PD"
5DGRVWMHRYMHNRYSULMHOD]RGPDQMHJDYHHPVDYUHQVWYXDORVWMH
RYMHNRYSULMHOD]RGYHHJDPDQMHPVDYUHQVWYX
5DGRVWMHSUDWLODFSURGXNWLYQHGMHODWQRVWL
5DGRVWMHYUOLQD
5DGRVWMHDUNRMLSUDWLELYVWYRYDQMH
6YDNRSRYHDQMHUDGRVWLNRMHPGUXWYRPRHSULGRQLMHWLXLQLWHYLH]D
RGJRMVYRMLKODQRYDQHJRWRVYHSULMHWQMHNDQMDYDQMHPLOLSURSRYLMHGLR
YUOLQLPRJXXLQLWL
7NRVHYHVHOLNDGDMHGUXJLDORVWDQSRVWDMHXJODYQRPQHRPLOMHQ
8QHSRPXHQXUDGRVWYMHUXMHVDPR]DYLGQLN9HGULQLELNDGVHJRGSRMDYL
YDOMDORRWYRULWLSUR]RUHLYUDWDRQDQDPQDLPHQHGROD]LQLNDGXQH]JRGDQ
DV
9HGURMHOLFH]QDNYHVHODVUFD
9HVHOMHSURGXXMHGDQHLYRWQH
p.DGVLVDPPRGDVLXORHPDPRGDXGREURPGUXWYX
.ORQLVHVDPRHDOLEROMHWLMHELWLXVDPRLQHJRXGUXWYXEXGDOD
DMJRUDMHVDPRDXGYRMH
1
p1LMHGDQRVMHDMRYMHNQHSRGQRVLWDNRWHNRNDRVDDOMHQMHSRJRWRYXDNR
JD]DVOXXMH
1DMOMHSDOMXGVNDVODERVWMHVDDOMHQMH6DDOMHQMHVHGRELYDQDSRNORQ]DYLVW
VHPRUD]DVOXLWL
p$NRRYMHNXQDNUDMXQMHJRYRJLYRWDSUHRVWDQHVPLMHDNWRMHVDVYLP
SULVWRMQDLVWDGRELW
$NRVHSUHVWDQHPRVPLMDWLRVWDWLHVDPRVX]H
%RUHELWUHEDOHVDXYDWLVDPRQDHRVPLMHKH
,]JXEOMHQMHRQDMGDQNDGDVHRYMHNQLMHVPLMDR
/XDNVHVPLMHSXQLPJUORPDXPDQVHRYMHNWLKRRVPMHKQH
1DVPLMHLVHWRHHDNRVHSUHVWDQHVPLMDWLRVWDWLHVDPRVX]H
6RQLPDNRMLVHVPLMXQHPRMVHXYLMHNVPLMDWL
6PLMHKMHPMHULORVYDNHVORERGH
6PLMHDNMHQDMHOHJDQWQLMLQDLQNDNRVYRMLPSURWLYQLFLPDSRND]DWL]XEH
6PLMHDNRERJDXMHRQHNRMLJDSULPDMXDQHRVLURPDXMHRQHNRMLJDGDMX
2QMHRGPRUXPRUQLPDVYMHWORVWPDORGXQLPDVXQFHDORVQLPDLOLMHN
VKUYDQLPD1HPRJXHJDMHNXSLWLLVSURVLWLSRVXGLWLLOLXNUDVWLMHUL]YLUH
VDPRL]VUFD
1DMJRUDMHVDPRDXGYRMH
p1LMHGDQRVMHDMRYMHNQHSRGQRVLWDNRWHNRNDRVDDOMHQMHSRJRWRYXDNR
JD]DVOXXMH
1DMOMHSDOMXGVNDVODERVWMHVDDOMHQMH6DDOMHQMHVHGRELYDQDSRNORQ]DYLVW
VHPRUD]DVOXLWL
p$NRRYMHNXQDNUDMXQMHJRYRJLYRWDSUHRVWDQHVPLMHDNWRMHVDVYLP
SULVWRMQDLVWDGRELW
$NRVHSUHVWDQHPRVPLMDWLRVWDWLHVDPRVX]H
%RUHELWUHEDOHVDXYDWLVDPRQDHRVPLMHKH
,]JXEOMHQMHRQDMGDQNDGDVHRYMHNQLMHVPLMDR
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6
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$NRVUHXHOLVDXYDWLQHJRYRULRQMRM
p6WUHVMHYLUXVNRMLQDUDGQLNHSUHQRVHQHVLJXUQLQDYRGHLPSRORDMLPD
6WUHVWRVXRNRYLRNRVUFD
p6XXWMHGUXWYHQLREOLNQDVUWOMLYRVWL.DNYDJRGVLWQLFDGRQRVLQDPXWMHKX
]DWRWRQDVNDNYDJRGVLWQLFDLUDVWXXMH
8WMHKDLVDYMHWHVWRVXREUDQDRVREHNRMDQLMHSRJRHQDSDWQMRPRVREHNRMD
MHWLPHSRJRHQD8WMHKDLVDYMHWVXRVLPWRJDLPDVNDGLVWDQFH
p,VX]HVXSODD
6X]HVXQLMHPDDEHFHGDEROD
p%ROMLMHXDVDQNUDMQHJRXDVEH]NUDMD
RYMHNEUH]DERUDYOMDEROQHJRUDGRVW
RYMHNNRMHJEROQHRGJDMDRVWDMHXYLMHNGLMHWH
0RMHQDMJRUHLVNXVWYRMHGDEROYHLQXOMXGLQHLQLYHOLNLPDQHJRPDOLPD
1HSUHSXWDMVUFHVYRMHDORVWL
1HXGDOMXMVHRGRQLKNRMLSODXYHVWXQLPDWXJXM
1HDOL]DRQLPHJDYLHQHPDMHUNDGVHQLWDQHELPLMHQMDORXEU]R
ELVYHSRVWDORGRVDGQR
1HPDYHHEROLRGVMHDQMDQDVUHXXWUHQXWNXELMHGH
1HWNRGDYQLRGJRYRULPLEROMHSUDVWDUD
1LMHVDPRGMHORYHMHLEROSXWNDVORERGL
1LWNRQHSODHWDNRJRUNRNDRRQLNRMLXLYRWXQDMUMHHRVMHDMXVDPLORVW
3ODQLMH]QDNVODERVWL
3ODXLRL]ERJVX]DQHYLGHMDVQRVPLMXLVHQD]LUXVODER3ODQLMH
YUHGQLMLRGVPLMHKD
3ODLVRQLPWNRSODH
6DPRRQDM]DLVWDWXJXMHWNRWXJXMHEH]VYMHGRND
6X]DPDRYODHQRRNRYLGLQHMDVQR
6X]HQDVXPODGRVWLLQHMDNLPD
WRMHWRWRLQLWHRYMHNKRHGDWXJXMHLGDSDWLNDGDJOHGDQHLMXPUDQX
VXGELQXNRMXVDPWMHOHVQRQHELKWLRGDSUHSDWL"3URPDWUDMXLWUDJHGLMX
RYMHNL]WHND]DOLQHLJUHFUSHERODWDMHEROXLWDN1LMHOLWROXGLOR
VDDOMHQMDGRVWRMQR"
6UHDQLNRPHQHGDVYHSHUMHL]VYRMHJNULOD
'DMHVUHDEHVNUDMQDRYMHNELH]QXR]DQHVUHRP
$NRVUHXHOLVDXYDWLQHJRYRULRQMRM
p6WUHVMHYLUXVNRMLQDUDGQLNHSUHQRVHQHVLJXUQLQDYRGHLPSRORDMLPD
6WUHVWRVXRNRYLRNRVUFD
p6XXWMHGUXWYHQLREOLNQDVUWOMLYRVWL.DNYDJRGVLWQLFDGRQRVLQDPXWMHKX
]DWRWRQDVNDNYDJRGVLWQLFDLUDVWXXMH
8WMHKDLVDYMHWHVWRVXREUDQDRVREHNRMDQLMHSRJRHQDSDWQMRPRVREHNRMD
MHWLPHSRJRHQD8WMHKDLVDYMHWVXRVLPWRJDLPDVNDGLVWDQFH
p,VX]HVXSODD
6X]HVXQLMHPDDEHFHGDEROD
p%ROMLMHXDVDQNUDMQHJRXDVEH]NUDMD
RYMHNEUH]DERUDYOMDEROQHJRUDGRVW
RYMHNNRMHJEROQHRGJDMDRVWDMHXYLMHNGLMHWH
0RMHQDMJRUHLVNXVWYRMHGDEROYHLQXOMXGLQHLQLYHOLNLPDQHJRPDOLPD
1HSUHSXWDMVUFHVYRMHDORVWL
1HXGDOMXMVHRGRQLKNRMLSODXYHVWXQLPDWXJXM
1HDOL]DRQLPHJDYLHQHPDMHUNDGVHQLWDQHELPLMHQMDORXEU]R
ELVYHSRVWDORGRVDGQR
1HPDYHHEROLRGVMHDQMDQDVUHXXWUHQXWNXELMHGH
1HWNRGDYQLRGJRYRULPLEROMHSUDVWDUD
1LMHVDPRGMHORYHMHLEROSXWNDVORERGL
1LWNRQHSODHWDNRJRUNRNDRRQLNRMLXLYRWXQDMUMHHRVMHDMXVDPLORVW
3ODQLMH]QDNVODERVWL
3ODXLRL]ERJVX]DQHYLGHMDVQRVPLMXLVHQD]LUXVODER3ODQLMH
YUHGQLMLRGVPLMHKD
3ODLVRQLPWNRSODH
6DPRRQDM]DLVWDWXJXMHWNRWXJXMHEH]VYMHGRND
6X]DPDRYODHQRRNRYLGLQHMDVQR
6X]HQDVXPODGRVWLLQHMDNLPD
WRMHWRWRLQLWHRYMHNKRHGDWXJXMHLGDSDWLNDGDJOHGDQHLMXPUDQX
VXGELQXNRMXVDPWMHOHVQRQHELKWLRGDSUHSDWL"3URPDWUDMXLWUDJHGLMX
RYMHNL]WHND]DOLQHLJUHFUSHERODWDMHEROXLWDN1LMHOLWROXGLOR
VDDOMHQMDGRVWRMQR"
7NREL]QDR]DELMHGQLNDGDEROQHPDULMHL"
7NRQH]QDSRGQLMHWLPDOLEROPRUDUDXQDWLVWLPGDHSUHWUSMHWLSXQREROL
8RJRUHQRVWLVNULYHQDWLQMDERO]ERJQDHJQHXVSMHKD
7NRVHYROLDOLWLXYLMHNHQDLQHWR]DDOMHQMH
7XJDHVWRSXWD]QDELWLODQDGRNUDGRVWULMHWNRNDG
7XJDMHJULMHK
8PRUXWXJHQHYLGHVHQLNDGREDOH
8YHOLNRMVXGXLYHOLNHQLMHPHEROL6YHEROLVNUXKRPVXPDQMH
=DRQLPWRQDPX]PXQHWUHEDSODNDWLWRMHL]JXEOMHQR]DXYLMHN6DPRRQR
WRGDPRSRQHNDGHPRGRELWLQDWUDJ
DORVWMHSULMHOD]RYMHNDL]YHHJXPDQMHVDYUHQVWYR
p8LWDNNXSXMVWUSOMLYRX
,DNRMHVYDNLXLWDNSRVHELGREDUQHWUHEDVYHXLWNHKWMHWL
,VWLQVNLXLWDNVDVWRMLVHXYHGULQLGXKDLRGVXWQRVWLVWUDKDLPRHJDSRVWLL
UD]ERULWRXLGDOHNRYLGQRX
3UREDXLWNDMHQMHJRYRVMHDQMH3URELUDQMHPRHGMHORYDWLVDPRDNR
]DSRLQMHRGR]GR
8LWDNQHPRHELWLFLOMLYRWD8LWDNEH]QHHJYLHJMHSULSURVWDVWYDU7NR
QHXLYDSRVWDMHQHSRGQROMLY
8LWDNNRMLVHVXYLHHVWRSRQDYOMDVWYDUDRWXSMHORVW
8LYDMXDULEH]GDMH]DKWLMHYDRQGDHQMRPHYODGDWL
8LYDQMHSRYHDYDXLYDQMH
=DVYDNLXLWDNSRWUHEQDVXGYDVUFDNRMDVHYROH
p9HGULQDMHXYLMHNQD]QDNDVORERGH
p9HVHORVWMHSRGQHEOMHSRGNRMLPXVSLMHYDVYHGROLRWURYD
p-DNRELVHPDOR]ODGRJDDORQDVYLMHWXNDGDVH]ORQHELPRJORLQLWLXLPH
GREURJD
.DNRELL]EMHJOLYHD]ODPRUDPRVHVXRLWLVPDQMLPD
0DQMD]ODRELQRGXOMHWUDMX
1DMEROMLQDLQGDVHLQLGREURMHVWYUVWDRGOXNDGDVHVX]ELMD]OR
1DMJRUH]ORRGNRMHJVYLMHWSDWLQLMHMDLQD]OLKYHVODERVWGREULK
1HVPLMHVHLQL]ORGDQDVWDQHGREUR
1H]QDMXLJGMH]OROHLQHPRHPRJDQLWLLVWMHUDWL
HPDYHHJ]ODRG]OHSDPHWL
1
7NREL]QDR]DELMHGQLNDGDEROQHPDULMHL"
7NRQH]QDSRGQLMHWLPDOLEROPRUDUDXQDWLVWLPGDHSUHWUSMHWLSXQREROL
8RJRUHQRVWLVNULYHQDWLQMDERO]ERJQDHJQHXVSMHKD
7NRVHYROLDOLWLXYLMHNHQDLQHWR]DDOMHQMH
7XJDHVWRSXWD]QDELWLODQDGRNUDGRVWULMHWNRNDG
7XJDMHJULMHK
8PRUXWXJHQHYLGHVHQLNDGREDOH
8YHOLNRMVXGXLYHOLNHQLMHPHEROL6YHEROLVNUXKRPVXPDQMH
=DRQLPWRQDPX]PXQHWUHEDSODNDWLWRMHL]JXEOMHQR]DXYLMHN6DPRRQR
WRGDPRSRQHNDGHPRGRELWLQDWUDJ
DORVWMHSULMHOD]RYMHNDL]YHHJXPDQMHVDYUHQVWYR
p8LWDNNXSXMVWUSOMLYRX
,DNRMHVYDNLXLWDNSRVHELGREDUQHWUHEDVYHXLWNHKWMHWL
,VWLQVNLXLWDNVDVWRMLVHXYHGULQLGXKDLRGVXWQRVWLVWUDKDLPRHJDSRVWLL
UD]ERULWRXLGDOHNRYLGQRX
3UREDXLWNDMHQMHJRYRVMHDQMH3URELUDQMHPRHGMHORYDWLVDPRDNR
]DSRLQMHRGR]GR
8LWDNQHPRHELWLFLOMLYRWD8LWDNEH]QHHJYLHJMHSULSURVWDVWYDU7NR
QHXLYDSRVWDMHQHSRGQROMLY
8LWDNNRMLVHVXYLHHVWRSRQDYOMDVWYDUDRWXSMHORVW
8LYDMXDULEH]GDMH]DKWLMHYDRQGDHQMRPHYODGDWL
8LYDQMHSRYHDYDXLYDQMH
=DVYDNLXLWDNSRWUHEQDVXGYDVUFDNRMDVHYROH
p9HGULQDMHXYLMHNQD]QDNDVORERGH
p9HVHORVWMHSRGQHEOMHSRGNRMLPXVSLMHYDVYHGROLRWURYD
p-DNRELVHPDOR]ODGRJDDORQDVYLMHWXNDGDVH]ORQHELPRJORLQLWLXLPH
GREURJD
.DNRELL]EMHJOLYHD]ODPRUDPRVHVXRLWLVPDQMLPD
0DQMD]ODRELQRGXOMHWUDMX
1DMEROMLQDLQGDVHLQLGREURMHVWYUVWDRGOXNDGDVHVX]ELMD]OR
1DMJRUH]ORRGNRMHJVYLMHWSDWLQLMHMDLQD]OLKYHVODERVWGREULK
1HVPLMHVHLQL]ORGDQDVWDQHGREUR
1H]QDMXLJGMH]OROHLQHPRHPRJDQLWLLVWMHUDWL
1HPDYHHJ]ODRG]OHSDPHWL
7NREL]QDR]DELMHGQLNDGDEROQHPDULMHL"
7NRQH]QDSRGQLMHWLPDOLEROPRUDUDXQDWLVWLPGDHSUHWUSMHWLSXQREROL
8RJRUHQRVWLVNULYHQDWLQMDERO]ERJQDHJQHXVSMHKD
7NRVHYROLDOLWLXYLMHNHQDLQHWR]DDOMHQMH
7XJDHVWRSXWD]QDELWLODQDGRNUDGRVWULMHWNRNDG
7XJDMHJULMHK
8PRUXWXJHQHYLGHVHQLNDGREDOH
8YHOLNRMVXGXLYHOLNHQLMHPHEROL6YHEROLVNUXKRPVXPDQMH
=DRQLPWRQDPX]PXQHWUHEDSODNDWLWRMHL]JXEOMHQR]DXYLMHN6DPRRQR
WRGDPRSRQHNDGHPRGRELWLQDWUDJ
DORVWMHSULMHOD]RYMHNDL]YHHJXPDQMHVDYUHQVWYR
p8LWDNNXSXMVWUSOMLYRX
,DNRMHVYDNLXLWDNSRVHELGREDUQHWUHEDVYHXLWNHKWMHWL
,VWLQVNLXLWDNVDVWRMLVHXYHGULQLGXKDLRGVXWQRVWLVWUDKDLPRHJDSRVWLL
UD]ERULWRXLGDOHNRYLGQRX
3UREDXLWNDMHQMHJRYRVMHDQMH3URELUDQMHPRHGMHORYDWLVDPRDNR
]DSRLQMHRGR]GR
8LWDNQHPRHELWLFLOMLYRWD8LWDNEH]QHHJYLHJMHSULSURVWDVWYDU7NR
QHXLYDSRVWDMHQHSRGQROMLY
8LWDNNRMLVHVXYLHHVWRSRQDYOMDVWYDUDRWXSMHORVW
8LYDMXDULEH]GDMH]DKWLMHYDRQGDHQMRPHYODGDWL
8LYDQMHSRYHDYDXLYDQMH
=DVYDNLXLWDNSRWUHEQDVXGYDVUFDNRMDVHYROH
p9HGULQDMHXYLMHNQD]QDNDVORERGH
p9HVHORVWMHSRGQHEOMHSRGNRMLPXVSLMHYDVYHGROLRWURYD
p-DNRELVHPDOR]ODGRJDDORQDVYLMHWXNDGDVH]ORQHELPRJORLQLWLXLPH
GREURJD
.DNRELL]EMHJOLYHD]ODPRUDPRVHVXRLWLVPDQMLPD
0DQMD]ODRELQRGXOMHWUDMX
1DMEROMLQDLQGDVHLQLGREURMHVWYUVWDRGOXNDGDVHVX]ELMD]OR
1DMJRUH]ORRGNRMHJVYLMHWSDWLQLMHMDLQD]OLKYHVODERVWGREULK
1HVPLMHVHLQL]ORGDQDVWDQHGREUR
1H]QDMXLJGMH]OROHLQHPRHPRJDQLWLLVWMHUDWL
HPDYHHJ]ODRG]OHSDPHWL
1
NREL]QDR]DELMHGQLNDGDEROQHPDULMHL"
7
7NRQH]QDSRGQLMHWLPDOLEROPRUDUDXQDWLVWLPGDHSUHWUSMHWLSXQREROL
8RJRUHQRVWLVNULYHQDWLQMDERO]ERJQDHJQHXVSMHKD
7NRVHYROLDOLWLXYLMHNHQDLQHWR]DDOMHQMH
7XJDHVWRSXWD]QDELWLODQDGRNUDGRVWULMHWNRNDG
7XJDMHJULMHK
8PRUXWXJHQHYLGHVHQLNDGREDOH
8YHOLNRMVXGXLYHOLNHQLMHPHEROL6YHEROLVNUXKRPVXPDQMH
=DRQLPWRQDPX]PXQHWUHEDSODNDWLWRMHL]JXEOMHQR]DXYLMHN6DPRRQR
WRGDPRSRQHNDGHPRGRELWLQDWUDJ
DORVWMHSULMHOD]RYMHNDL]YHHJXPDQMHVDYUHQVWYR
p8LWDNNXSXMVWUSOMLYRX
,DNRMHVYDNLXLWDNSRVHELGREDUQHWUHEDVYHXLWNHKWMHWL
,VWLQVNLXLWDNVDVWRMLVHXYHGULQLGXKDLRGVXWQRVWLVWUDKDLPRHJDSRVWLL
UD]ERULWRXLGDOHNRYLGQRX
3UREDXLWNDMHQMHJRYRVMHDQMH3URELUDQMHPRHGMHORYDWLVDPRDNR
]DSRLQMHRGR]GR
8LWDNQHPRHELWLFLOMLYRWD8LWDNEH]QHHJYLHJMHSULSURVWDVWYDU7NR
QHXLYDSRVWDMHQHSRGQROMLY
8LWDNNRMLVHVXYLHHVWRSRQDYOMDVWYDUDRWXSMHORVW
8LYDMXDULEH]GDMH]DKWLMHYDRQGDHQMRPHYODGDWL
8LYDQMHSRYHDYDXLYDQMH
=DVYDNLXLWDNSRWUHEQDVXGYDVUFDNRMDVHYROH
p9HGULQDMHXYLMHNQD]QDNDVORERGH
p9HVHORVWMHSRGQHEOMHSRGNRMLPXVSLMHYDVYHGROLRWURYD
p-DNRELVHPDOR]ODGRJDDORQDVYLMHWXNDGDVH]ORQHELPRJORLQLWLXLPH
GREURJD
.DNRELL]EMHJOLYHD]ODPRUDPRVHVXRLWLVPDQMLPD
0DQMD]ODRELQRGXOMHWUDMX
1DMEROMLQDLQGDVHLQLGREURMHVWYUVWDRGOXNDGDVHVX]ELMD]OR
1DMJRUH]ORRGNRMHJVYLMHWSDWLQLMHMDLQD]OLKYHVODERVWGREULK
1HVPLMHVHLQL]ORGDQDVWDQHGREUR
1H]QDMXLJGMH]OROHLQHPRHPRJDQLWLLVWMHUDWL
1HPDYHHJ]ODRG]OHSDPHWL
LNDGVH]ORQHOLMHL]OLP
1
7NRQHLQL]ORWLPHMRQLMHXLQLRGREUR7NRHOL]ORUDGLWLXYLMHNQDH
UD]ORJ
8]ORVHYMHUXMHWHNQDNQDGQR
=ORGROD]LRGRQRJDWNRQH]QDDXLWLVHQHGD
=ORLPDNULODDGREURHSD
=ORMHQHGRVWDWDNGREURJD
=ORQDMQHSULPMHWQLMHLQDMHHSRWSRPDXEODJLOMXGLWDNRWRVHSUDYHGDJD
QLWLYLGHQLWLXMX
=ORQDLOD]LXYDORYLPD
ORMHNDRYDWUDDNRQHRSULRFUQL
=
p=ORYROMDMHLVWRWRLWURPRVWRQDLMHVWHMHGQDYUVWDOLMHQRVWLVDPDQDD
SULURGDWRPHQDJLQMH
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p1HGRSXVWLGDLWNRHNDQDWHEHWRMH]QDNEH]RE]LUQRVWLSUHPD
EOLQMLPD
%ROMHNDVQRQHJRQLNDGD1DMEROMHMHXSUDYRPWUHQXWNX
7NR]DNDVQLQMHJDND]QLLYRW
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NRQIOLNWQHVQROMLYRVWQHWROHUDQFLMDWYUGRJODYRVWWROHUDQFLMDXYUHGDL
YULMHDQMH]DSRYLMHGDQMH
p$NRXSULURGQRPVWDQMXGYDRYMHNDHOHLVWXVWYDURQLVHXVYRMHPQDJRQX
]DVDPRRGUDQMHPQXQRVXNREOMDYDMX,]VWUDKDVYDWNRRQGDQDVWRML
SUHGXKLWULWLGUXJHLLPDSULURGQRSUDYRQDWR
p2QLOMXGLNRMLPDVHQLNDGDQHSURWXUMHLVXLOLRQLNRMHVHQDMYLHYROLLOLRQL
NRMHVHQDMPDQMHFLMHQL
3RQHNDGMH]DEDYQRQHNRJRYMHNDL]QHQDGLWLWLPHGDPXVHQHVOLLLGDVH
LPDGUXJRPLOMHQMH
p/RLOMXGLNDGVXVUHWQLSRVWDMXQHSRGQROMLYL
p$NRXSULURGQRPVWDQMXGYDRYMHNDHOHLVWXVWYDURQLVHXVYRMHPQDJRQX
]DVDPRRGUDQMHPQXQRVXNREOMDYDMX,]VWUDKDVYDWNRRQGDQDVWRML
SUHGXKLWULWLGUXJHLLPDSULURGQRSUDYRQDWR
p2QLOMXGLNRMLPDVHQLNDGDQHSURWXUMHLVXLOLRQLNRMHVHQDMYLHYROLLOLRQL
NRMHVHQDMPDQMHFLMHQL
3RQHNDGMH]DEDYQRQHNRJRYMHNDL]QHQDGLWLWLPHGDPXVHQHVOLLLGDVH
LPDGUXJRPLOMHQMH
p/RLOMXGLNDGVXVUHWQLSRVWDMXQHSRGQROMLYL
NRQIOLNWQHVQROMLYRVWQHWROHUDQFLMDWYUGRJODYRVWWROHUDQFLMDXYUHGDL
YULMHDQMH]DSRYLMHGDQMH
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p1HGRSXVWLGDLWNRHNDQDWHEHWRMH]QDNEH]RE]LUQRVWLSUHPD
EOLQMLPD
%ROMHNDVQRQHJRQLNDGD1DMEROMHMHXSUDYRPWUHQXWNX
NR]DNDVQLQMHJDND]QLLYRW
7
=ORMHNDRYDWUDDNRQHRSULRFUQL
p=ORYROMDMHLVWRWRLWURPRVWRQDLMHVWHMHGQDYUVWDOLMHQRVWLVDPDQDD
SULURGDWRPHQDJLQMH
1LNDGVH]ORQHOLMHL]OLP
7NRQHLQL]ORWLPHMRQLMHXLQLRGREUR7NRHOL]ORUDGLWLXYLMHNQDH
UD]ORJ
8]ORVHYMHUXMHWHNQDNQDGQR
=ORGROD]LRGRQRJDWNRQH]QDDXLWLVHQHGD
=ORLPDNULODDGREURHSD
=ORMHQHGRVWDWDNGREURJD
=ORQDMQHSULPMHWQLMHLQDMHHSRWSRPDXEODJLOMXGLWDNRWRVHSUDYHGDJD
QLWLYLGHQLWLXMX
=ORQDLOD]LXYDORYLPD
LNDGVH]ORQHOLMHL]OLP
1
7NRQHLQL]ORWLPHMRQLMHXLQLRGREUR7NRHOL]ORUDGLWLXYLMHNQDH
UD]ORJ
8]ORVHYMHUXMHWHNQDNQDGQR
=ORGROD]LRGRQRJDWNRQH]QDDXLWLVHQHGD
=ORLPDNULODDGREURHSD
=ORMHQHGRVWDWDNGREURJD
=ORQDMQHSULPMHWQLMHLQDMHHSRWSRPDXEODJLOMXGLWDNRWRVHSUDYHGDJD
QLWLYLGHQLWLXMX
=ORQDLOD]LXYDORYLPD
ORMHNDRYDWUDDNRQHRSULRFUQL
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p=ORYROMDMHLVWRWRLWURPRVWRQDLMHVWHMHGQDYUVWDOLMHQRVWLVDPDQDD
SULURGDWRPHQDJLQMH
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%ROMHNDVQRQHJRQLNDGD1DMEROMHMHXSUDYRPWUHQXWNX
7NR]DNDVQLQMHJDND]QLLYRW
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NRQIOLNWQHVQROMLYRVWQHWROHUDQFLMDWYUGRJODYRVWWROHUDQFLMDXYUHGDL
YULMHDQMH]DSRYLMHGDQMH
p$NRXSULURGQRPVWDQMXGYDRYMHNDHOHLVWXVWYDURQLVHXVYRMHPQDJRQX
]DVDPRRGUDQMHPQXQRVXNREOMDYDMX,]VWUDKDVYDWNRRQGDQDVWRML
SUHGXKLWULWLGUXJHLLPDSULURGQRSUDYRQDWR
p2QLOMXGLNRMLPDVHQLNDGDQHSURWXUMHLVXLOLRQLNRMHVHQDMYLHYROLLOLRQL
NRMHVHQDMPDQMHFLMHQL
3RQHNDGMH]DEDYQRQHNRJRYMHNDL]QHQDGLWLWLPHGDPXVHQHVOLLLGDVH
LPDGUXJRPLOMHQMH
p/RLOMXGLNDGVXVUHWQLSRVWDMXQHSRGQROMLYL
p$NRXSULURGQRPVWDQMXGYDRYMHNDHOHLVWXVWYDURQLVHXVYRMHPQDJRQX
]DVDPRRGUDQMHPQXQRVXNREOMDYDMX,]VWUDKDVYDWNRRQGDQDVWRML
SUHGXKLWULWLGUXJHLLPDSULURGQRSUDYRQDWR
p2QLOMXGLNRMLPDVHQLNDGDQHSURWXUMHLVXLOLRQLNRMHVHQDMYLHYROLLOLRQL
NRMHVHQDMPDQMHFLMHQL
3RQHNDGMH]DEDYQRQHNRJRYMHNDL]QHQDGLWLWLPHGDPXVHQHVOLLLGDVH
LPDGUXJRPLOMHQMH
p/RLOMXGLNDGVXVUHWQLSRVWDMXQHSRGQROMLYL
NRQIOLNWQHVQROMLYRVWQHWROHUDQFLMDWYUGRJODYRVWWROHUDQFLMDXYUHGDL
YULMHDQMH]DSRYLMHGDQMH
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%ROMHNDVQRQHJRQLNDGD1DMEROMHMHXSUDYRPWUHQXWNX
7NR]DNDVQLQMHJDND]QLLYRW
=ORMHNDRYDWUDDNRQHRSULRFUQL
p=ORYROMDMHLVWRWRLWURPRVWRQDLMHVWHMHGQDYUVWDOLMHQRVWLVDPDQDD
SULURGDWRPHQDJLQMH
1LNDGVH]ORQHOLMHL]OLP
7NRQHLQL]ORWLPHMRQLMHXLQLRGREUR7NRHOL]ORUDGLWLXYLMHNQDH
UD]ORJ
8]ORVHYMHUXMHWHNQDNQDGQR
=ORGROD]LRGRQRJDWNRQH]QDDXLWLVHQHGD
=ORLPDNULODDGREURHSD
=ORMHQHGRVWDWDNGREURJD
=ORQDMQHSULPMHWQLMHLQDMHHSRWSRPDXEODJLOMXGLWDNRWRVHSUDYHGDJD
QLWLYLGHQLWLXMX
=ORQDLOD]LXYDORYLPD
2WSRUNRMLSRMHGLQDFSUXDSRMHGLQLPWHPDPDXUD]JRYRUXRGQRVQRWHPH
NRMHL]EMHJDYDLQGLNDWLYQHVX]DQMHJRYXSRGVYLMHVWLVDGUHVLPSWRPH
QHUD]XPLMHYDQMD
o9HLQDDQWLVHPLWLVWDNDHSXQRYLHRVHELQHJRRVYRPSURWLYQLNXNRMHJD
QHSR]QDMX
p1HEXGLWYUGRJODYNDGUD]ORJQLMHGREDU
7YUGRJODYRVWMHQDMMHIWLQLMLVXURJDW]DNDUDNWHU
7YUGRJODYRVWMHR]QDNDJOXSDQDLQDMMHIWLQLMLVXURJDW]DNDUDNWHU
p'DELRYMHNELREODJWROHUDQWDQPXGDULUD]XPDQPRUDUDVSRODJDWL
YHOLNRPNROLLQRPYUVWRH
$NRHOLGDWHGUXJLSRGQRVHSRGQRVLLWLGUXJHDOLQHSUHNRJUDQLFH
PD]RKL]PD
%XGLWROHUDQWDQ7ROHULUDMDOLQHSUHNRJUDQLFHPD]RKL]PD
1DDWROHUDQFLMDMHYLLREOLNKXPDQL]PD
1H]QDPGDOLQDHJRGLQHXWMHXGDMHVYHPDQMHOMXGLNRMHFLMHQLPRDVYH
YLHRQLKNRMHSRGQRVLPR
1LVDPVLJXUDQGDOLMHVQROMLYRVWVDPRSORGUD]XPDLOL]DPRUDYMHURMDWQR
MHGQRJDLGUXJRJD
2VWDYLRQRPHNRMLYROLRQRWRYROLMHUDNRPXNDHQHNDRVWDYLRQRWR
YROLRQHLGDOMHYROMHWLRQRWRYROLDWHEHHPU]LWL
3RQHNLPLVOLGDVXSRVWDOLOLEHUDOQLVDPR]DWRWRVXSURPLMHQLOLVPMHUVYRMH
QHWROHUDQFLMH
6YDNDPHRVREDNRMXVXVUHHPXSRQHHPQDGPDXMH
7ROHUDQFLMDMHGRND]QHSRYMHUHQMDSUHPDYODVWLWRPLGHDOX
7ROHUDQFLMDMHRQDMQHXJRGDQRVMHDMGDHPRQDNUDMXPRGDLSDNPRUDWL
SUL]QDWLGDVXGUXJLELOLXSUDYX
7ROHUDQFLMDMHXYLMHN]QDNGDVHYODVWVPDWUDRVLJXUDQRP
7ROHUDQFLMDQHVPLMHVWDMDWLQDVSUDPQHWROHUDQFLMHXNROLNRVHRYD]DGQMDQH
VPDWUDEH]RSDVQRPSULYDWQRPPDQRP1HVPLMHSRVWRMDWLVORERGD
XQLWDYDQMDVORERGH
7ROHUDQFLMDVHHVWREUNDVDQHGRVWDWNRPRVREQRJPLOMHQMD0HXWLP
WROHUDQWDQQLMHRQDMNRMLQHPDRVREQRPLOMHQMHYHRQDMNRMLJDLPDL
GUXJLPDGRSXWDSUDYRQDL]UDDYDQMHGUXJDLMHJPLOMHQMD
7ROHUDQFLMDYHLQHQHPDWHQLWDSURWLYDNRYDPQDSXWVWDQHPUDY
7ROHUDQFLMD]QDLRSUDWDWLWXHJUHNH7DNWLQRVW]QDLQHSULPMHLYDWLLK
8YDDYDQMHVWXSDQMOMXED]QRJSRWRYDQMDNRMH]DVOXXMHRVREDNRMDELQDP
2WSRUNRMLSRMHGLQDFSUXDSRMHGLQLPWHPDPDXUD]JRYRUXRGQRVQRWHPH
NRMHL]EMHJDYDLQGLNDWLYQHVX]DQMHJRYXSRGVYLMHVWLVDGUHVLPSWRPH
QHUD]XPLMHYDQMD
o9HLQDDQWLVHPLWLVWDNDHSXQRYLHRVHELQHJRRVYRPSURWLYQLNXNRMHJD
QHSR]QDMX
p1HEXGLWYUGRJODYNDGUD]ORJQLMHGREDU
7YUGRJODYRVWMHQDMMHIWLQLMLVXURJDW]DNDUDNWHU
7YUGRJODYRVWMHR]QDNDJOXSDQDLQDMMHIWLQLMLVXURJDW]DNDUDNWHU
p'DELRYMHNELREODJWROHUDQWDQPXGDULUD]XPDQPRUDUDVSRODJDWL
YHOLNRPNROLLQRPYUVWRH
$NRHOLGDWHGUXJLSRGQRVHSRGQRVLLWLGUXJHDOLQHSUHNRJUDQLFH
PD]RKL]PD
%XGLWROHUDQWDQ7ROHULUDMDOLQHSUHNRJUDQLFHPD]RKL]PD
1DDWROHUDQFLMDMHYLLREOLNKXPDQL]PD
1H]QDPGDOLQDHJRGLQHXWMHXGDMHVYHPDQMHOMXGLNRMHFLMHQLPRDVYH
YLHRQLKNRMHSRGQRVLPR
1LVDPVLJXUDQGDOLMHVQROMLYRVWVDPRSORGUD]XPDLOL]DPRUDYMHURMDWQR
MHGQRJDLGUXJRJD
2VWDYLRQRPHNRMLYROLRQRWRYROLMHUDNRPXNDHQHNDRVWDYLRQRWR
YROLRQHLGDOMHYROMHWLRQRWRYROLDWHEHHPU]LWL
3RQHNLPLVOLGDVXSRVWDOLOLEHUDOQLVDPR]DWRWRVXSURPLMHQLOLVPMHUVYRMH
QHWROHUDQFLMH
6YDNDPHRVREDNRMXVXVUHHPXSRQHHPQDGPDXMH
7ROHUDQFLMDMHGRND]QHSRYMHUHQMDSUHPDYODVWLWRPLGHDOX
7ROHUDQFLMDMHRQDMQHXJRGDQRVMHDMGDHPRQDNUDMXPRGDLSDNPRUDWL
SUL]QDWLGDVXGUXJLELOLXSUDYX
7ROHUDQFLMDMHXYLMHN]QDNGDVHYODVWVPDWUDRVLJXUDQRP
7ROHUDQFLMDQHVPLMHVWDMDWLQDVSUDPQHWROHUDQFLMHXNROLNRVHRYD]DGQMDQH
VPDWUDEH]RSDVQRPSULYDWQRPPDQRP1HVPLMHSRVWRMDWLVORERGD
XQLWDYDQMDVORERGH
7ROHUDQFLMDVHHVWREUNDVDQHGRVWDWNRPRVREQRJPLOMHQMD0HXWLP
WROHUDQWDQQLMHRQDMNRMLQHPDRVREQRPLOMHQMHYHRQDMNRMLJDLPDL
GUXJLPDGRSXWDSUDYRQDL]UDDYDQMHGUXJDLMHJPLOMHQMD
7ROHUDQFLMDYHLQHQHPDWHQLWDSURWLYDNRYDPQDSXWVWDQHPUDY
7ROHUDQFLMD]QDLRSUDWDWLWXHJUHNH7DNWLQRVW]QDLQHSULPMHLYDWLLK
8YDDYDQMHVWXSDQMOMXED]QRJSRWRYDQMDNRMH]DVOXXMHRVREDNRMDELQDP
2WSRUNRMLSRMHGLQDFSUXDSRMHGLQLPWHPDPDXUD]JRYRUXRGQRVQRWHPH
NRMHL]EMHJDYDLQGLNDWLYQHVX]DQMHJRYXSRGVYLMHVWLVDGUHVLPSWRPH
QHUD]XPLMHYDQMD
o9HLQDDQWLVHPLWLVWDNDHSXQRYLHRVHELQHJRRVYRPSURWLYQLNXNRMHJD
QHSR]QDMX
p1HEXGLWYUGRJODYNDGUD]ORJQLMHGREDU
7YUGRJODYRVWMHQDMMHIWLQLMLVXURJDW]DNDUDNWHU
7YUGRJODYRVWMHR]QDNDJOXSDQDLQDMMHIWLQLMLVXURJDW]DNDUDNWHU
p'DELRYMHNELREODJWROHUDQWDQPXGDULUD]XPDQPRUDUDVSRODJDWL
YHOLNRPNROLLQRPYUVWRH
$NRHOLGDWHGUXJLSRGQRVHSRGQRVLLWLGUXJHDOLQHSUHNRJUDQLFH
PD]RKL]PD
%XGLWROHUDQWDQ7ROHULUDMDOLQHSUHNRJUDQLFHPD]RKL]PD
1DDWROHUDQFLMDMHYLLREOLNKXPDQL]PD
1H]QDPGDOLQDHJRGLQHXWMHXGDMHVYHPDQMHOMXGLNRMHFLMHQLPRDVYH
YLHRQLKNRMHSRGQRVLPR
1LVDPVLJXUDQGDOLMHVQROMLYRVWVDPRSORGUD]XPDLOL]DPRUDYMHURMDWQR
MHGQRJDLGUXJRJD
2VWDYLRQRPHNRMLYROLRQRWRYROLMHUDNRPXNDHQHNDRVWDYLRQRWR
YROLRQHLGDOMHYROMHWLRQRWRYROLDWHEHHPU]LWL
3RQHNLPLVOLGDVXSRVWDOLOLEHUDOQLVDPR]DWRWRVXSURPLMHQLOLVPMHUVYRMH
QHWROHUDQFLMH
6YDNDPHRVREDNRMXVXVUHHPXSRQHHPQDGPDXMH
7ROHUDQFLMDMHGRND]QHSRYMHUHQMDSUHPDYODVWLWRPLGHDOX
7ROHUDQFLMDMHRQDMQHXJRGDQRVMHDMGDHPRQDNUDMXPRGDLSDNPRUDWL
SUL]QDWLGDVXGUXJLELOLXSUDYX
7ROHUDQFLMDMHXYLMHN]QDNGDVHYODVWVPDWUDRVLJXUDQRP
7ROHUDQFLMDQHVPLMHVWDMDWLQDVSUDPQHWROHUDQFLMHXNROLNRVHRYD]DGQMDQH
VPDWUDEH]RSDVQRPSULYDWQRPPDQRP1HVPLMHSRVWRMDWLVORERGD
XQLWDYDQMDVORERGH
7ROHUDQFLMDVHHVWREUNDVDQHGRVWDWNRPRVREQRJPLOMHQMD0HXWLP
WROHUDQWDQQLMHRQDMNRMLQHPDRVREQRPLOMHQMHYHRQDMNRMLJDLPDL
GUXJLPDGRSXWDSUDYRQDL]UDDYDQMHGUXJDLMHJPLOMHQMD
7ROHUDQFLMDYHLQHQHPDWHQLWDSURWLYDNRYDPQDSXWVWDQHPUDY
7ROHUDQFLMD]QDLRSUDWDWLWXHJUHNH7DNWLQRVW]QDLQHSULPMHLYDWLLK
8YDDYDQMHVWXSDQMOMXED]QRJSRWRYDQMDNRMH]DVOXXMHRVREDNRMDELQDP
2WSRUNRMLSRMHGLQDFSUXDSRMHGLQLPWHPDPDXUD]JRYRUXRGQRVQRWHPH
NRMHL]EMHJDYDLQGLNDWLYQHVX]DQMHJRYXSRGVYLMHVWLVDGUHVLPSWRPH
QHUD]XPLMHYDQMD
o9HLQDDQWLVHPLWLVWDNDHSXQRYLHRVHELQHJRRVYRPSURWLYQLNXNRMHJD
QHSR]QDMX
p1HEXGLWYUGRJODYNDGUD]ORJQLMHGREDU
7YUGRJODYRVWMHQDMMHIWLQLMLVXURJDW]DNDUDNWHU
7YUGRJODYRVWMHR]QDNDJOXSDQDLQDMMHIWLQLMLVXURJDW]DNDUDNWHU
p'DELRYMHNELREODJWROHUDQWDQPXGDULUD]XPDQPRUDUDVSRODJDWL
YHOLNRPNROLLQRPYUVWRH
$NRHOLGDWHGUXJLSRGQRVHSRGQRVLLWLGUXJHDOLQHSUHNRJUDQLFH
PD]RKL]PD
%XGLWROHUDQWDQ7ROHULUDMDOLQHSUHNRJUDQLFHPD]RKL]PD
1DDWROHUDQFLMDMHYLLREOLNKXPDQL]PD
1H]QDPGDOLQDHJRGLQHXWMHXGDMHVYHPDQMHOMXGLNRMHFLMHQLPRDVYH
YLHRQLKNRMHSRGQRVLPR
1LVDPVLJXUDQGDOLMHVQROMLYRVWVDPRSORGUD]XPDLOL]DPRUDYMHURMDWQR
MHGQRJDLGUXJRJD
2VWDYLRQRPHNRMLYROLRQRWRYROLMHUDNRPXNDHQHNDRVWDYLRQRWR
YROLRQHLGDOMHYROMHWLRQRWRYROLDWHEHHPU]LWL
3RQHNLPLVOLGDVXSRVWDOLOLEHUDOQLVDPR]DWRWRVXSURPLMHQLOLVPMHUVYRMH
QHWROHUDQFLMH
6YDNDPHRVREDNRMXVXVUHHPXSRQHHPQDGPDXMH
7ROHUDQFLMDMHGRND]QHSRYMHUHQMDSUHPDYODVWLWRPLGHDOX
7ROHUDQFLMDMHRQDMQHXJRGDQRVMHDMGDHPRQDNUDMXPRGDLSDNPRUDWL
SUL]QDWLGDVXGUXJLELOLXSUDYX
7ROHUDQFLMDMHXYLMHN]QDNGDVHYODVWVPDWUDRVLJXUDQRP
7ROHUDQFLMDQHVPLMHVWDMDWLQDVSUDPQHWROHUDQFLMHXNROLNRVHRYD]DGQMDQH
VPDWUDEH]RSDVQRPSULYDWQRPPDQRP1HVPLMHSRVWRMDWLVORERGD
XQLWDYDQMDVORERGH
7ROHUDQFLMDVHHVWREUNDVDQHGRVWDWNRPRVREQRJPLOMHQMD0HXWLP
WROHUDQWDQQLMHRQDMNRMLQHPDRVREQRPLOMHQMHYHRQDMNRMLJDLPDL
GUXJLPDGRSXWDSUDYRQDL]UDDYDQMHGUXJDLMHJPLOMHQMD
7ROHUDQFLMDYHLQHQHPDWHQLWDSURWLYDNRYDPQDSXWVWDQHPUDY
7ROHUDQFLMD]QDLRSUDWDWLWXHJUHNH7DNWLQRVW]QDLQHSULPMHLYDWLLK
8YDDYDQMHVWXSDQMOMXED]QRJSRWRYDQMDNRMH]DVOXXMHRVREDNRMDELQDP
PRJODXLQLWLXVOXJXDMRQDVQLMHRGELOD
9LGLRVDPGDOMHMHUVDPVWDMDRQDUDPHQLPDVYRMLKSUHWKRGQLND
=DWYRUHQDVUHGLQDPRUDNRULVWLWLQDVLOMHGDELVHRGUDOD1HWUSHOMLYRVWMH
LQVWUXPHQWWRJQDVLOMD$OLWDNYLVXVWDYLSURSDGDMXSRORJLFLVWYDUL2VRED
NRMDMH]DWYRUHQVXVWDYDWURILUDGUXWYRNRMHMH]DWYRUHQRQXQRVWDJQLUD
]ERJQHGRVWDWNDLQWHUDNFLMHVDGUXJLPSURJUHVLYQLPGUXWYLPD0RQRSRO
MHGQRJXRVQRYLSULPLWLYQRJJOHGLWDQXQRGRYRGLVODEOMHQMXVXVWDYD
p=QDNSDPHWLMHDNROMXGLSUHJRYDUDMXXPMHVWRGDVHERUH
p,YULMHDQMHWUHEDXLWLWRMHOMXED]QLMHWRGXEOMHSRJDD
1HYUDDM]OR]D]ORQLXYUHGX]DXYUHGX
1LWDVHQH]DERUDYOMDVSRULMHRGXYUHGHDQLWDEUHRGGREURLQVWYD
2QDMNRMLVDPVHELODHQDMODNHVHYULMHD
3RVWRMHJUDQLFHXYUHGDPDLQHSUDYGDPD
6DPVHEHYULMHDWNRHOLGUXJRJDYULMHDWL
7NRGUXJHYULMHDVHEHQH]DWLXMH
7NRODNRYULMHDWHNRRSUDWD
8YUHGHVXDUJXPHQWLRQLKNRMLQHUDVSRODXDUJXPHQWLPD
p1HPRM]DSRYLMHGDWLSULMHQHJRQDXLVOXDWL
PRJODXLQLWLXVOXJXDMRQDVQLMHRGELOD
9LGLRVDPGDOMHMHUVDPVWDMDRQDUDPHQLPDVYRMLKSUHWKRGQLND
=DWYRUHQDVUHGLQDPRUDNRULVWLWLQDVLOMHGDELVHRGUDOD1HWUSHOMLYRVWMH
LQVWUXPHQWWRJQDVLOMD$OLWDNYLVXVWDYLSURSDGDMXSRORJLFLVWYDUL2VRED
NRMDMH]DWYRUHQVXVWDYDWURILUDGUXWYRNRMHMH]DWYRUHQRQXQRVWDJQLUD
]ERJQHGRVWDWNDLQWHUDNFLMHVDGUXJLPSURJUHVLYQLPGUXWYLPD0RQRSRO
MHGQRJXRVQRYLSULPLWLYQRJJOHGLWDQXQRGRYRGLVODEOMHQMXVXVWDYD
p=QDNSDPHWLMHDNROMXGLSUHJRYDUDMXXPMHVWRGDVHERUH
p,YULMHDQMHWUHEDXLWLWRMHOMXED]QLMHWRGXEOMHSRJDD
1HYUDDM]OR]D]ORQLXYUHGX]DXYUHGX
1LWDVHQH]DERUDYOMDVSRULMHRGXYUHGHDQLWDEUHRGGREURLQVWYD
2QDMNRMLVDPVHELODHQDMODNHVHYULMHD
3RVWRMHJUDQLFHXYUHGDPDLQHSUDYGDPD
6DPVHEHYULMHDWNRHOLGUXJRJDYULMHDWL
7NRGUXJHYULMHDVHEHQH]DWLXMH
7NRODNRYULMHDWHNRRSUDWD
8YUHGHVXDUJXPHQWLRQLKNRMLQHUDVSRODXDUJXPHQWLPD
1HPRM]DSRYLMHGDWLSULMHQHJRQDXLVOXDWL
p
PRJODXLQLWLXVOXJXDMRQDVQLMHRGELOD
9LGLRVDPGDOMHMHUVDPVWDMDRQDUDPHQLPDVYRMLKSUHWKRGQLND
=DWYRUHQDVUHGLQDPRUDNRULVWLWLQDVLOMHGDELVHRGUDOD1HWUSHOMLYRVWMH
LQVWUXPHQWWRJQDVLOMD$OLWDNYLVXVWDYLSURSDGDMXSRORJLFLVWYDUL2VRED
NRMDMH]DWYRUHQVXVWDYDWURILUDGUXWYRNRMHMH]DWYRUHQRQXQRVWDJQLUD
]ERJQHGRVWDWNDLQWHUDNFLMHVDGUXJLPSURJUHVLYQLPGUXWYLPD0RQRSRO
MHGQRJXRVQRYLSULPLWLYQRJJOHGLWDQXQRGRYRGLVODEOMHQMXVXVWDYD
p=QDNSDPHWLMHDNROMXGLSUHJRYDUDMXXPMHVWRGDVHERUH
p,YULMHDQMHWUHEDXLWLWRMHOMXED]QLMHWRGXEOMHSRJDD
1HYUDDM]OR]D]ORQLXYUHGX]DXYUHGX
1LWDVHQH]DERUDYOMDVSRULMHRGXYUHGHDQLWDEUHRGGREURLQVWYD
2QDMNRMLVDPVHELODHQDMODNHVHYULMHD
3RVWRMHJUDQLFHXYUHGDPDLQHSUDYGDPD
6DPVHEHYULMHDWNRHOLGUXJRJDYULMHDWL
7NRGUXJHYULMHDVHEHQH]DWLXMH
7NRODNRYULMHDWHNRRSUDWD
8YUHGHVXDUJXPHQWLRQLKNRMLQHUDVSRODXDUJXPHQWLPD
p1HPRM]DSRYLMHGDWLSULMHQHJRQDXLVOXDWL
PRJODXLQLWLXVOXJXDMRQDVQLMHRGELOD
9LGLRVDPGDOMHMHUVDPVWDMDRQDUDPHQLPDVYRMLKSUHWKRGQLND
=DWYRUHQDVUHGLQDPRUDNRULVWLWLQDVLOMHGDELVHRGUDOD1HWUSHOMLYRVWMH
LQVWUXPHQWWRJQDVLOMD$OLWDNYLVXVWDYLSURSDGDMXSRORJLFLVWYDUL2VRED
NRMDMH]DWYRUHQVXVWDYDWURILUDGUXWYRNRMHMH]DWYRUHQRQXQRVWDJQLUD
]ERJQHGRVWDWNDLQWHUDNFLMHVDGUXJLPSURJUHVLYQLPGUXWYLPD0RQRSRO
MHGQRJXRVQRYLSULPLWLYQRJJOHGLWDQXQRGRYRGLVODEOMHQMXVXVWDYD
p=QDNSDPHWLMHDNROMXGLSUHJRYDUDMXXPMHVWRGDVHERUH
p,YULMHDQMHWUHEDXLWLWRMHOMXED]QLMHWRGXEOMHSRJDD
1HYUDDM]OR]D]ORQLXYUHGX]DXYUHGX
1LWDVHQH]DERUDYOMDVSRULMHRGXYUHGHDQLWDEUHRGGREURLQVWYD
2QDMNRMLVDPVHELODHQDMODNHVHYULMHD
3RVWRMHJUDQLFHXYUHGDPDLQHSUDYGDPD
6DPVHEHYULMHDWNRHOLGUXJRJDYULMHDWL
7NRGUXJHYULMHDVHEHQH]DWLXMH
7NRODNRYULMHDWHNRRSUDWD
8YUHGHVXDUJXPHQWLRQLKNRMLQHUDVSRODXDUJXPHQWLPD
1HPRM]DSRYLMHGDWLSULMHQHJRQDXLVOXDWL
p
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0DNVLPDMHQDMYHHEODJRDNRXSUDYLDV
SDGQHQDSDPHW
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0DNVLPDMHQDMYHHEODJRDNRXSUDYLDV
SDGQHQDSDPHW
*RHWKH
2328.$0$
2328.$0$
0DNVLPDMHQDMYHHEODJRDNRXSUDYLDV
SDGQHQDSDPHW
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0DNVLPDMHQDMYHHEODJRDNRXSUDYLDV
SDGQHQDSDPHW
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SRXNHDIRUL]PLL]UHNHNULODWLFHSRVORYLFH
p$NRRGEDFXMHSRXNXSUH]LUHYODVWLWXGXX3RXNHWHYRGHDSULPMHUL
YXNX
p$IRUL]DPMH
x URPDQOLMHQLQH
x QDDPLVDRNRMXXMHPRRGGUXJRJDLVNUDVYRJGREDLSRNXDMGDVH
GUXJDLMHPLVOL
x UDNNRMLL]D]LYDPHWDVWD]HUD]PLOMDQMD
x WRWDODQXWRPVPLVOXWRMHVYHXPMHWQLNRSUHORXILOR]RILMVNRLVYH
ILOR]RILMVNRXXPMHWQLNR
0XGUDL]UHNDQHYULMHGLXXVWLPDOXDNDMHUMXQHND]XMHXSUDYRYULMHPH
6UFHUD]ERULWDRYMHNDUD]PLOMDRL]UHNDPDSDOMLYRMHXKRVDQPXGUDFX
0XDQMHSRVDRVPLOMDWLL]UHNH
p.ULODWLFDMHLGHMDQDSXWXGRIUD]H
WRRVWDMHRGYHOLNLKPLVOLRFDGDQDQMLFH".ULODWLFHVXWUDQMLFH
p3RVORYLFDMHRSHSR]QDWDPXGURVWNRMHVHQLWNRQHSULGUDYD
3RVORYLFDGROD]LRGUD]XPD2QDMHXUD]JRYRUXNDREDNOMDXPUDNXVYDNRP
SRVOXSRPRQLFDL]YRUPXGURVWL
3RVORYLFDGROD]LRGUD]XPD2QDMHXUD]JRYRUXNDREDNOMDXPUDNXVYDNRP
SRVOXSRPRQLFDL]YRUPXGURVWL
p3RVORYLFDMHRSHSR]QDWDPXGURVWNRMHVHQLWNRQHSULGUDYD
p$NRRGEDFXMHSRXNXSUH]LUHYODVWLWXGXX3RXNHWHYRGHDSULPMHUL
YXNX
p$IRUL]DPMH
x URPDQOLMHQLQH
x QDDPLVDRNRMXXMHPRRGGUXJRJDLVNUDVYRJGREDLSRNXDMGDVH
GUXJDLMHPLVOL
x UDNNRMLL]D]LYDPHWDVWD]HUD]PLOMDQMD
x WRWDODQXWRPVPLVOXWRMHVYHXPMHWQLNRSUHORXILOR]RILMVNRLVYH
ILOR]RILMVNRXXPMHWQLNR
0XGUDL]UHNDQHYULMHGLXXVWLPDOXDNDMHUMXQHND]XMHXSUDYRYULMHPH
6UFHUD]ERULWDRYMHNDUD]PLOMDRL]UHNDPDSDOMLYRMHXKRVDQPXGUDFX
0XDQMHSRVDRVPLOMDWLL]UHNH
p.ULODWLFDMHLGHMDQDSXWXGRIUD]H
WRRVWDMHRGYHOLNLKPLVOLRFDGDQDQMLFH".ULODWLFHVXWUDQMLFH
SRXNHDIRUL]PLL]UHNHNULODWLFHSRVORYLFH
SRXNHDIRUL]PLL]UHNHNULODWLFHSRVORYLFH
p$NRRGEDFXMHSRXNXSUH]LUHYODVWLWXGXX3RXNHWHYRGHDSULPMHUL
YXNX
p$IRUL]DPMH
x URPDQOLMHQLQH
x QDDPLVDRNRMXXMHPRRGGUXJRJDLVNUDVYRJGREDLSRNXDMGDVH
GUXJDLMHPLVOL
x UDNNRMLL]D]LYDPHWDVWD]HUD]PLOMDQMD
x WRWDODQXWRPVPLVOXWRMHVYHXPMHWQLNRSUHORXILOR]RILMVNRLVYH
ILOR]RILMVNRXXPMHWQLNR
0XGUDL]UHNDQHYULMHGLXXVWLPDOXDNDMHUMXQHND]XMHXSUDYRYULMHPH
6UFHUD]ERULWDRYMHNDUD]PLOMDRL]UHNDPDSDOMLYRMHXKRVDQPXGUDFX
0XDQMHSRVDRVPLOMDWLL]UHNH
p.ULODWLFDMHLGHMDQDSXWXGRIUD]H
WRRVWDMHRGYHOLNLKPLVOLRFDGDQDQMLFH".ULODWLFHVXWUDQMLFH
p3RVORYLFDMHRSHSR]QDWDPXGURVWNRMHVHQLWNRQHSULGUDYD
3RVORYLFDGROD]LRGUD]XPD2QDMHXUD]JRYRUXNDREDNOMDXPUDNXVYDNRP
SRVOXSRPRQLFDL]YRUPXGURVWL
3RVORYLFDGROD]LRGUD]XPD2QDMHXUD]JRYRUXNDREDNOMDXPUDNXVYDNRP
SRVOXSRPRQLFDL]YRUPXGURVWL
p3RVORYLFDMHRSHSR]QDWDPXGURVWNRMHVHQLWNRQHSULGUDYD
p$NRRGEDFXMHSRXNXSUH]LUHYODVWLWXGXX3RXNHWHYRGHDSULPMHUL
YXNX
p$IRUL]DPMH
x URPDQOLMHQLQH
x QDDPLVDRNRMXXMHPRRGGUXJRJDLVNUDVYRJGREDLSRNXDMGDVH
GUXJDLMHPLVOL
x UDNNRMLL]D]LYDPHWDVWD]HUD]PLOMDQMD
x WRWDODQXWRPVPLVOXWRMHVYHXPMHWQLNRSUHORXILOR]RILMVNRLVYH
ILOR]RILMVNRXXPMHWQLNR
0XGUDL]UHNDQHYULMHGLXXVWLPDOXDNDMHUMXQHND]XMHXSUDYRYULMHPH
6UFHUD]ERULWDRYMHNDUD]PLOMDRL]UHNDPDSDOMLYRMHXKRVDQPXGUDFX
0XDQMHSRVDRVPLOMDWLL]UHNH
p.ULODWLFDMHLGHMDQDSXWXGRIUD]H
WRRVWDMHRGYHOLNLKPLVOLRFDGDQDQMLFH".ULODWLFHVXWUDQMLFH
SRXNHDIRUL]PLL]UHNHNULODWLFHSRVORYLFH
32*2925
LVDQDMHULMHWUDMQLMDRGSDPHQMD
3
2YDNQMLLFDVDGULUL]QLFXPXGURVWL]DQDGROD]HHOMXGHWUHHJWLVXOMHD
RQD MH RVWDYWLQD SR]QDWLK L QHSR]QDWLK PLVOLODFD 6WDUL L 1RYL ]DYMHW
7DOPXG]QDQRVWQDURGQDPXGURVWDIRUL]PLILOR]RIDSMHVQLNDNQMLHYQLND
QRYLQDUDXPMHWQLNDJHQLMDOQLKLRELQLKOMXGLL]GDOMQMHLEOLHSURORVWL
7HSRUXNHVQDQRRGMHNXMXQDSRVHEDQRVHEXMDQVOLNRYLWLGXKRYLW QDLQ
RVOLNDYDMXRYMHNDOMXGHVYLMHW]QDQRVWVWYDULSRMDYHLRGQRVH0QRJHRG
QMLK VHX X GDYQLQX SURKXMDOLK YUHPHQD DOL L GDQDV ]DXXMH QMLKRYD
VYMHLQDQMLKRYDDNWXDOQRVW3RPLVOLRELRYMHNGDWRSLXGDQDQMLQDMEROML
XPRYLD]DSUDYRMRPRUDPRSXQRWRJDQDXLWLRGQDLKSUHWKRGQLND
.QMLLFDJRYRUL
x R QDPD VDPLPD R RYMHNX NDR ELRORNRP HWLNRP VSR]QDMRP
SURWXULMHQRP VWYDUDODNRP GHVWUXNWLYQRP GUXWYHQRP SROLWLNRP
RWXHQRP L RVMHDQRP ELX R PDQDPD L YUOLQDPD R YMHURYDQMX
]DEOXGDPDMHGQRPUMHMXRVYLMHWOLPLWDPQLPVWUDQDPDXPD
x RPLVOLPDL]VYLMHWD]QDQRVWLSVLKRORJLMHLILOR]RILMH
3RUXNH L] QDUHGQLK WHNVWRYD L]YXHQH VX L] NRQWHNVWD D GLMHORP LPDMX
NDUDNWHUDSHOD&LOMQDSLVDMHGDQDMHGQRPPMHVWX]DELOMHHQHPLVOLLVXVWDYL
YUHGQRWDVYRMRPOMHSRWRPLVNUHQRXLSRQHNRPDRNRPSUREXGHQDXDOL
LEXGXXVYLMHVWQDXVDYMHVWLOLXREUD]LOMX
3ULOLNRPXUHLYDQMDSRMPRYDLPDRVDPXYLGXGDMHLQDMPDQMLUHGEROMLRG
QHUHGD DOL WR QLMH XYLMHN MHGQRVWDYQR 3ULPMHULFH SRG NRMH SRMPRYH
XNOMXLWLPLVOLHQHWUHEDGDULYDWLUXDPDGRNQHXYHQXRYMHNQLNDGD
QLMHGRYROMQRRSUH]DQNRGL]ERUDVYRMLKURGLWHOMDL1HPDWHPLVOLQDNRMX
SROLFLMDQHELSD]LOD"0RGDXSRGQDVORY2GXKRYLWRVWL"
'REURM VH PLVOL WUHED HVWR YUDDWL 2QD MH VYMHWLRQLN SXWRND] VMHDQMH ]D
EXGXQRVW SURORVW ]D SDPHQMH LWDQMH GREUH NQMLJH RYMHND WLWL RG
SRWSXQHVDPRH1DNUDMXLWDWHOMXMHGREURPRHVDPL]DEUDWLVYRMHSLVFH
/LMHSD MH PLVDR SRH]LMD X SUR]L NULVWDOQL VWDODJPLW LVNXVWYHQRJ GXKD
.UOHDRQDVHMDYOMDNDREULWNDVDEOMDNRMDVNDOSHORPVYRMLKVSR]QDMDUHH
WNLYR QDLK SUHGRGEL UXHL GRVDGDQMH RNYLUH VKYDDQMD GRQRVHL QRYH
GLPHQ]LMHSRQLUDQMD99XHWL
3RNXDMPR ]DMHGQLNL GRL GR LVWLQH 7MHLPR VH VSR]QDMRP GD L PDNDU
3LVDQDMHULMHWUDMQLMDRGSDPHQMD
2YDNQMLLFDVDGULUL]QLFXPXGURVWL]DQDGROD]HHOMXGHWUHHJWLVXOMHD
RQD MH RVWDYWLQD SR]QDWLK L QHSR]QDWLK PLVOLODFD 6WDUL L 1RYL ]DYMHW
7DOPXG]QDQRVWQDURGQDPXGURVWDIRUL]PLILOR]RIDSMHVQLNDNQMLHYQLND
QRYLQDUDXPMHWQLNDJHQLMDOQLKLRELQLKOMXGLL]GDOMQMHLEOLHSURORVWL
7HSRUXNHVQDQRRGMHNXMXQDSRVHEDQRVHEXMDQVOLNRYLWLGXKRYLW QDLQ
RVOLNDYDMXRYMHNDOMXGHVYLMHW]QDQRVWVWYDULSRMDYHLRGQRVH0QRJHRG
QMLK VHX X GDYQLQX SURKXMDOLK YUHPHQD DOL L GDQDV ]DXXMH QMLKRYD
VYMHLQDQMLKRYDDNWXDOQRVW3RPLVOLRELRYMHNGDWRSLXGDQDQMLQDMEROML
XPRYLD]DSUDYRMRPRUDPRSXQRWRJDQDXLWLRGQDLKSUHWKRGQLND
.QMLLFDJRYRUL
x R QDPD VDPLPD R RYMHNX NDR ELRORNRP HWLNRP VSR]QDMRP
SURWXULMHQRP VWYDUDODNRP GHVWUXNWLYQRP GUXWYHQRP SROLWLNRP
RWXHQRP L RVMHDQRP ELX R PDQDPD L YUOLQDPD R YMHURYDQMX
]DEOXGDPDMHGQRPUMHMXRVYLMHWOLPLWDPQLPVWUDQDPDXPD
x RPLVOLPDL]VYLMHWD]QDQRVWLSVLKRORJLMHLILOR]RILMH
3RUXNH L] QDUHGQLK WHNVWRYD L]YXHQH VX L] NRQWHNVWD D GLMHORP LPDMX
NDUDNWHUDSHOD&LOMQDSLVDMHGDQDMHGQRPPMHVWX]DELOMHHQHPLVOLLVXVWDYL
YUHGQRWDVYRMRPOMHSRWRPLVNUHQRXLSRQHNRPDRNRPSUREXGHQDXDOL
LEXGXXVYLMHVWQDXVDYMHVWLOLXREUD]LOMX
3ULOLNRPXUHLYDQMDSRMPRYDLPDRVDPXYLGXGDMHLQDMPDQMLUHGEROMLRG
QHUHGD DOL WR QLMH XYLMHN MHGQRVWDYQR 3ULPMHULFH SRG NRMH SRMPRYH
XNOMXLWLPLVOLHQHWUHEDGDULYDWLUXDPDGRNQHXYHQXRYMHNQLNDGD
QLMHGRYROMQRRSUH]DQNRGL]ERUDVYRMLKURGLWHOMDL1HPDWHPLVOLQDNRMX
SROLFLMDQHELSD]LOD"0RGDXSRGQDVORY2GXKRYLWRVWL"
'REURM VH PLVOL WUHED HVWR YUDDWL 2QD MH VYMHWLRQLN SXWRND] VMHDQMH ]D
EXGXQRVW SURORVW ]D SDPHQMH LWDQMH GREUH NQMLJH RYMHND WLWL RG
SRWSXQHVDPRH1DNUDMXLWDWHOMXMHGREURPRHVDPL]DEUDWLVYRMHSLVFH
/LMHSD MH PLVDR SRH]LMD X SUR]L NULVWDOQL VWDODJPLW LVNXVWYHQRJ GXKD
.UOHDRQDVHMDYOMDNDREULWNDVDEOMDNRMDVNDOSHORPVYRMLKVSR]QDMDUHH
WNLYR QDLK SUHGRGEL UXHL GRVDGDQMH RNYLUH VKYDDQMD GRQRVHL QRYH
GLPHQ]LMHSRQLUDQMD99XHWL
3RNXDMPR ]DMHGQLNL GRL GR LVWLQH 7MHLPR VH VSR]QDMRP GD L PDNDU
32*2925
32*2925
LVDQDMHULMHWUDMQLMDRGSDPHQMD
3
2YDNQMLLFDVDGULUL]QLFXPXGURVWL]DQDGROD]HHOMXGHWUHHJWLVXOMHD
RQD MH RVWDYWLQD SR]QDWLK L QHSR]QDWLK PLVOLODFD 6WDUL L 1RYL ]DYMHW
7DOPXG]QDQRVWQDURGQDPXGURVWDIRUL]PLILOR]RIDSMHVQLNDNQMLHYQLND
QRYLQDUDXPMHWQLNDJHQLMDOQLKLRELQLKOMXGLL]GDOMQMHLEOLHSURORVWL
7HSRUXNHVQDQRRGMHNXMXQDSRVHEDQRVHEXMDQVOLNRYLWLGXKRYLW QDLQ
RVOLNDYDMXRYMHNDOMXGHVYLMHW]QDQRVWVWYDULSRMDYHLRGQRVH0QRJHRG
QMLK VHX X GDYQLQX SURKXMDOLK YUHPHQD DOL L GDQDV ]DXXMH QMLKRYD
VYMHLQDQMLKRYDDNWXDOQRVW3RPLVOLRELRYMHNGDWRSLXGDQDQMLQDMEROML
XPRYLD]DSUDYRMRPRUDPRSXQRWRJDQDXLWLRGQDLKSUHWKRGQLND
.QMLLFDJRYRUL
x R QDPD VDPLPD R RYMHNX NDR ELRORNRP HWLNRP VSR]QDMRP
SURWXULMHQRP VWYDUDODNRP GHVWUXNWLYQRP GUXWYHQRP SROLWLNRP
RWXHQRP L RVMHDQRP ELX R PDQDPD L YUOLQDPD R YMHURYDQMX
]DEOXGDPDMHGQRPUMHMXRVYLMHWOLPLWDPQLPVWUDQDPDXPD
x RPLVOLPDL]VYLMHWD]QDQRVWLSVLKRORJLMHLILOR]RILMH
3RUXNH L] QDUHGQLK WHNVWRYD L]YXHQH VX L] NRQWHNVWD D GLMHORP LPDMX
NDUDNWHUDSHOD&LOMQDSLVDMHGDQDMHGQRPPMHVWX]DELOMHHQHPLVOLLVXVWDYL
YUHGQRWDVYRMRPOMHSRWRPLVNUHQRXLSRQHNRPDRNRPSUREXGHQDXDOL
LEXGXXVYLMHVWQDXVDYMHVWLOLXREUD]LOMX
3ULOLNRPXUHLYDQMDSRMPRYDLPDRVDPXYLGXGDMHLQDMPDQMLUHGEROMLRG
QHUHGD DOL WR QLMH XYLMHN MHGQRVWDYQR 3ULPMHULFH SRG NRMH SRMPRYH
XNOMXLWLPLVOLHQHWUHEDGDULYDWLUXDPDGRNQHXYHQXRYMHNQLNDGD
QLMHGRYROMQRRSUH]DQNRGL]ERUDVYRMLKURGLWHOMDL1HPDWHPLVOLQDNRMX
SROLFLMDQHELSD]LOD"0RGDXSRGQDVORY2GXKRYLWRVWL"
'REURM VH PLVOL WUHED HVWR YUDDWL 2QD MH VYMHWLRQLN SXWRND] VMHDQMH ]D
EXGXQRVW SURORVW ]D SDPHQMH LWDQMH GREUH NQMLJH RYMHND WLWL RG
SRWSXQHVDPRH1DNUDMXLWDWHOMXMHGREURPRHVDPL]DEUDWLVYRMHSLVFH
/LMHSD MH PLVDR SRH]LMD X SUR]L NULVWDOQL VWDODJPLW LVNXVWYHQRJ GXKD
.UOHDRQDVHMDYOMDNDREULWNDVDEOMDNRMDVNDOSHORPVYRMLKVSR]QDMDUHH
WNLYR QDLK SUHGRGEL UXHL GRVDGDQMH RNYLUH VKYDDQMD GRQRVHL QRYH
GLPHQ]LMHSRQLUDQMD99XHWL
3RNXDMPR ]DMHGQLNL GRL GR LVWLQH 7MHLPR VH VSR]QDMRP GD L PDNDU
3LVDQDMHULMHWUDMQLMDRGSDPHQMD
2YDNQMLLFDVDGULUL]QLFXPXGURVWL]DQDGROD]HHOMXGHWUHHJWLVXOMHD
RQD MH RVWDYWLQD SR]QDWLK L QHSR]QDWLK PLVOLODFD 6WDUL L 1RYL ]DYMHW
7DOPXG]QDQRVWQDURGQDPXGURVWDIRUL]PLILOR]RIDSMHVQLNDNQMLHYQLND
QRYLQDUDXPMHWQLNDJHQLMDOQLKLRELQLKOMXGLL]GDOMQMHLEOLHSURORVWL
7HSRUXNHVQDQRRGMHNXMXQDSRVHEDQRVHEXMDQVOLNRYLWLGXKRYLW QDLQ
RVOLNDYDMXRYMHNDOMXGHVYLMHW]QDQRVWVWYDULSRMDYHLRGQRVH0QRJHRG
QMLK VHX X GDYQLQX SURKXMDOLK YUHPHQD DOL L GDQDV ]DXXMH QMLKRYD
VYMHLQDQMLKRYDDNWXDOQRVW3RPLVOLRELRYMHNGDWRSLXGDQDQMLQDMEROML
XPRYLD]DSUDYRMRPRUDPRSXQRWRJDQDXLWLRGQDLKSUHWKRGQLND
.QMLLFDJRYRUL
x R QDPD VDPLPD R RYMHNX NDR ELRORNRP HWLNRP VSR]QDMRP
SURWXULMHQRP VWYDUDODNRP GHVWUXNWLYQRP GUXWYHQRP SROLWLNRP
RWXHQRP L RVMHDQRP ELX R PDQDPD L YUOLQDPD R YMHURYDQMX
]DEOXGDPDMHGQRPUMHMXRVYLMHWOLPLWDPQLPVWUDQDPDXPD
x RPLVOLPDL]VYLMHWD]QDQRVWLSVLKRORJLMHLILOR]RILMH
3RUXNH L] QDUHGQLK WHNVWRYD L]YXHQH VX L] NRQWHNVWD D GLMHORP LPDMX
NDUDNWHUDSHOD&LOMQDSLVDMHGDQDMHGQRPPMHVWX]DELOMHHQHPLVOLLVXVWDYL
YUHGQRWDVYRMRPOMHSRWRPLVNUHQRXLSRQHNRPDRNRPSUREXGHQDXDOL
LEXGXXVYLMHVWQDXVDYMHVWLOLXREUD]LOMX
3ULOLNRPXUHLYDQMDSRMPRYDLPDRVDPXYLGXGDMHLQDMPDQMLUHGEROMLRG
QHUHGD DOL WR QLMH XYLMHN MHGQRVWDYQR 3ULPMHULFH SRG NRMH SRMPRYH
XNOMXLWLPLVOLHQHWUHEDGDULYDWLUXDPDGRNQHXYHQXRYMHNQLNDGD
QLMHGRYROMQRRSUH]DQNRGL]ERUDVYRMLKURGLWHOMDL1HPDWHPLVOLQDNRMX
SROLFLMDQHELSD]LOD"0RGDXSRGQDVORY2GXKRYLWRVWL"
'REURM VH PLVOL WUHED HVWR YUDDWL 2QD MH VYMHWLRQLN SXWRND] VMHDQMH ]D
EXGXQRVW SURORVW ]D SDPHQMH LWDQMH GREUH NQMLJH RYMHND WLWL RG
SRWSXQHVDPRH1DNUDMXLWDWHOMXMHGREURPRHVDPL]DEUDWLVYRMHSLVFH
/LMHSD MH PLVDR SRH]LMD X SUR]L NULVWDOQL VWDODJPLW LVNXVWYHQRJ GXKD
.UOHDRQDVHMDYOMDNDREULWNDVDEOMDNRMDVNDOSHORPVYRMLKVSR]QDMDUHH
WNLYR QDLK SUHGRGEL UXHL GRVDGDQMH RNYLUH VKYDDQMD GRQRVHL QRYH
GLPHQ]LMHSRQLUDQMD99XHWL
3RNXDMPR ]DMHGQLNL GRL GR LVWLQH 7MHLPR VH VSR]QDMRP GD L PDNDU
32*2925
RJUDQLHQRSULEOLDYDQMHLVWLQLPRHELWLNRULVQR8RVWDORPWRPRHKODGQD
LJRODLVWLQDSURWLYEOLVWDYLKDULODL"
.QMLLFD H PRGD GREUR GRL L SLVFLPD NRML WUDH PRWLYH ]D VYRMD GMHOD
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SUHUDGDLVORERGQDLQWHUSUHWDFLMDPLVOLLGXQDGXXXUHGQLND1HNDPLEXGH
RSURWHQR L]RVWDYOMDQMH DXWRUD X VDPRM NQML]L ELOD PL MH YDQLMD OMHSRWD
L]ULDMDQHJRVMHQDWYRUFD}
0HXWLPLPHQDYHLQHDXWRUDVDGUDQDVXQDGLVNHWLNRMDVDGULLDEHFHGQL
SRMPRYQLN &LOM HOHNWURQLNRJ ]DSLVD MH X SUHWUDLYDQMX NOMXQLK ULMHL L
VWYDUDQMX YODVWLWH ED]H SRGDWDND SR YODVWLWRP QDKRHQMX D XMHGQR VH
L]EMHJDYDSRQRYQRPXNRWUSQRSUHSLVLYDQMH
6YDNL SRNXDM WH YUVWH L]LVNXMH RJURPDQ QDSRU SULMH VYHJD SLVFD .ULWHULML L
VWLOQLVXRYLPHGRYUHQLNDRQLWLGMHORMHUWRQLMHQLWLRYMHNVDP
5DGXMH PH RGD]LY WRYDWHOMD SLVDQH ULMHL NRML VX PL XND]DOL QD VWLOVNH L
JUDPDWLNHSURSXVWHXSUYRPL]GDQMX'XDQVDPVHLVSULDWLVYLPLWDWHOMLPD
QD VLWQLP VORYLPD SRJUHNDPD L VWYDUDODNRP VOMHSLOX MHU VX QHNH PLVOL
SRQRYOMHQHSRGGUXJLPSRMPRYLPDXLVWRMNQML]L7RMHRYGMHLVSUDYOMHQR3UL
WRPPRUDPQDJODVLWLGDVDPELRSULVLOMHQVDPXUHGLWLPXNRWUSQRSUHSLVLYDWL
WHNVWRYH WHKQLNL XUHGLWL VORJRYH L X YODVWLWRM QDNODGL WLVNDWL RED L]GDQMD
3RQHJGMH VH XND]DOD DYHW X YLGX SURJUDPVNH WYUGRJODYRVWL PHQL WHNR
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0RMDSRGYRMHQRVWL]PHXDXWRUDXUHGQLNDLL]GDYDDXMHGQRMRVRELVWYRULOD
MH SRYHL KLEULG L VWLOVNX QHXMHGQDHQRVW NDR DXWRU QLVDP GR]YROLR ]QDWQD
VNUDLYDQMD NDR XUHGQLN PLMHQMDR VDP NRQFHSFLMX X YLH QDYUDWD NDR
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SUL]QDWL D NDR L]GDYD JXELR VDP GUDJRFMHQH WUHQXWNH QD ]DWYDUDQMH
ILQDQFLMVNHNRQVWUXNFLMH.UDMQMDMHRFMHQDQDLWDWHOMXRGNRMHJDRHNXMHPL
SULKYDDPNULWLNXLGREURQDPMHUHQHSULPMHGEHRQHVXQXQHLGREURGROH
,]RVWDYLRVDPLQGHNVHLOLWHUDWXUXRFMHQMXMHPGDELWR]QDWQRRSWHUHWLORRSVHJ
NQMLJH 9ROMDQ VDP LSDN KYDOD UDXQDOX GRVWDYLWL MH QD GLVNHWL VYDNRP
LWDWHOMXQDQMHJRY]DKWMHY
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NUDMDGHYHWQDHVWRJVWROMHDLGDQDVOLMHSLUD]XPOMLY
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SULSDGDMXH SRMPRYH 6YH MH WR VWLOVNL L]UDHQR VX NDR VYRMHYUVQD SRH]LMD X
SUR]LEH]RE]LUDQDGXLQXWHNVWD
2EMDYRP RYH NQMLLFH ELWL H ]D QHNH ]QDOFH SLVDQH ULMHL X VYRMRM RVQRYL
XSLWDQ SULQRV NQMLHYQRVWL LOL ]QDQRVWL ]D PHQH DNR QLWD GUXJR RVWDMH
GRSULQRV VDNXSOMHQ L SR RGUHHQLP SRMPRYLPD XUHHQH VORHQH JUDH ]D
RJUDQLHQRSULEOLDYDQMHLVWLQLPRHELWLNRULVQR8RVWDORPWRPRHKODGQD
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.QMLLFD H PRGD GREUR GRL L SLVFLPD NRML WUDH PRWLYH ]D VYRMD GMHOD
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SUHUDGDLVORERGQDLQWHUSUHWDFLMDPLVOLLGXQDGXXXUHGQLND1HNDPLEXGH
RSURWHQR L]RVWDYOMDQMH DXWRUD X VDPRM NQML]L ELOD PL MH YDQLMD OMHSRWD
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VWYDUDQMX YODVWLWH ED]H SRGDWDND SR YODVWLWRP QDKRHQMX D XMHGQR VH
L]EMHJDYDSRQRYQRPXNRWUSQRSUHSLVLYDQMH
6YDNL SRNXDM WH YUVWH L]LVNXMH RJURPDQ QDSRU SULMH VYHJD SLVFD .ULWHULML L
VWLOQLVXRYLPHGRYUHQLNDRQLWLGMHORMHUWRQLMHQLWLRYMHNVDP
5DGXMH PH RGD]LY WRYDWHOMD SLVDQH ULMHL NRML VX PL XND]DOL QD VWLOVNH L
JUDPDWLNHSURSXVWHXSUYRPL]GDQMX'XDQVDPVHLVSULDWLVYLPLWDWHOMLPD
QD VLWQLP VORYLPD SRJUHNDPD L VWYDUDODNRP VOMHSLOX MHU VX QHNH PLVOL
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WRPPRUDPQDJODVLWLGDVDPELRSULVLOMHQVDPXUHGLWLPXNRWUSQRSUHSLVLYDWL
WHNVWRYH WHKQLNL XUHGLWL VORJRYH L X YODVWLWRM QDNODGL WLVNDWL RED L]GDQMD
3RQHJGMH VH XND]DOD DYHW X YLGX SURJUDPVNH WYUGRJODYRVWL PHQL WHNR
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0RMDSRGYRMHQRVWL]PHXDXWRUDXUHGQLNDLL]GDYDDXMHGQRMRVRELVWYRULOD
MH SRYHL KLEULG L VWLOVNX QHXMHGQDHQRVW NDR DXWRU QLVDP GR]YROLR ]QDWQD
VNUDLYDQMD NDR XUHGQLN PLMHQMDR VDP NRQFHSFLMX X YLH QDYUDWD NDR
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ILQDQFLMVNHNRQVWUXNFLMH.UDMQMDMHRFMHQDQDLWDWHOMXRGNRMHJDRHNXMHPL
SULKYDDPNULWLNXLGREURQDPMHUHQHSULPMHGEHRQHVXQXQHLGREURGROH
,]RVWDYLRVDPLQGHNVHLOLWHUDWXUXRFMHQMXMHPGDELWR]QDWQRRSWHUHWLORRSVHJ
NQMLJH 9ROMDQ VDP LSDN KYDOD UDXQDOX GRVWDYLWL MH QD GLVNHWL VYDNRP
LWDWHOMXQDQMHJRY]DKWMHY
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SULSDGDMXH SRMPRYH 6YH MH WR VWLOVNL L]UDHQR VX NDR VYRMHYUVQD SRH]LMD X
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XSLWDQ SULQRV NQMLHYQRVWL LOL ]QDQRVWL ]D PHQH DNR QLWD GUXJR RVWDMH
GRSULQRV VDNXSOMHQ L SR RGUHHQLP SRMPRYLPD XUHHQH VORHQH JUDH ]D
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.QMLLFD H PRGD GREUR GRL L SLVFLPD NRML WUDH PRWLYH ]D VYRMD GMHOD
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SUHUDGDLVORERGQDLQWHUSUHWDFLMDPLVOLLGXQDGXXXUHGQLND1HNDPLEXGH
RSURWHQR L]RVWDYOMDQMH DXWRUD X VDPRM NQML]L ELOD PL MH YDQLMD OMHSRWD
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SRMPRYQLN &LOM HOHNWURQLNRJ ]DSLVD MH X SUHWUDLYDQMX NOMXQLK ULMHL L
VWYDUDQMX YODVWLWH ED]H SRGDWDND SR YODVWLWRP QDKRHQMX D XMHGQR VH
L]EMHJDYDSRQRYQRPXNRWUSQRSUHSLVLYDQMH
6YDNL SRNXDM WH YUVWH L]LVNXMH RJURPDQ QDSRU SULMH VYHJD SLVFD .ULWHULML L
VWLOQLVXRYLPHGRYUHQLNDRQLWLGMHORMHUWRQLMHQLWLRYMHNVDP
5DGXMH PH RGD]LY WRYDWHOMD SLVDQH ULMHL NRML VX PL XND]DOL QD VWLOVNH L
JUDPDWLNHSURSXVWHXSUYRPL]GDQMX'XDQVDPVHLVSULDWLVYLPLWDWHOMLPD
QD VLWQLP VORYLPD SRJUHNDPD L VWYDUDODNRP VOMHSLOX MHU VX QHNH PLVOL
SRQRYOMHQHSRGGUXJLPSRMPRYLPDXLVWRMNQML]L7RMHRYGMHLVSUDYOMHQR3UL
WRPPRUDPQDJODVLWLGDVDPELRSULVLOMHQVDPXUHGLWLPXNRWUSQRSUHSLVLYDWL
WHNVWRYH WHKQLNL XUHGLWL VORJRYH L X YODVWLWRM QDNODGL WLVNDWL RED L]GDQMD
3RQHJGMH VH XND]DOD DYHW X YLGX SURJUDPVNH WYUGRJODYRVWL PHQL WHNR
UD]XPOMLYHLQDMODNHPLMHELORSULSLVDWLWRRVYHWLPUWYHPDWHULMH
0RMDSRGYRMHQRVWL]PHXDXWRUDXUHGQLNDLL]GDYDDXMHGQRMRVRELVWYRULOD
MH SRYHL KLEULG L VWLOVNX QHXMHGQDHQRVW NDR DXWRU QLVDP GR]YROLR ]QDWQD
VNUDLYDQMD NDR XUHGQLN PLMHQMDR VDP NRQFHSFLMX X YLH QDYUDWD NDR
WHKQLNLXUHGQLNSODDPFLMHQX QH]QDQMD D QH]QDOLFD QHH QLWL QD PXNDPD
SUL]QDWL D NDR L]GDYD JXELR VDP GUDJRFMHQH WUHQXWNH QD ]DWYDUDQMH
ILQDQFLMVNHNRQVWUXNFLMH.UDMQMDMHRFMHQDQDLWDWHOMXRGNRMHJDRHNXMHPL
SULKYDDPNULWLNXLGREURQDPMHUHQHSULPMHGEHRQHVXQXQHLGREURGROH
,]RVWDYLRVDPLQGHNVHLOLWHUDWXUXRFMHQMXMHPGDELWR]QDWQRRSWHUHWLORRSVHJ
NQMLJH 9ROMDQ VDP LSDN KYDOD UDXQDOX GRVWDYLWL MH QD GLVNHWL VYDNRP
LWDWHOMXQDQMHJRY]DKWMHY
-HGDQ 3DVFDORY FLWDW VDY YLGLYL VYLHW MH QH]DPMHWOMLY SRWH] X LURNRP
QDUXMXSULURGHRVWDMHLVWLNDRLXSUYRPL]GDQMXGULPGDMHL]ULDML]
NUDMDGHYHWQDHVWRJVWROMHDLGDQDVOLMHSLUD]XPOMLY
.QMLLFDRVLPXUHHQLKPLVOLVDGULLJRWRYRSHWVWRVDYMHWDUDVSRUHHQLKX]
SULSDGDMXH SRMPRYH 6YH MH WR VWLOVNL L]UDHQR VX NDR VYRMHYUVQD SRH]LMD X
SUR]LEH]RE]LUDQDGXLQXWHNVWD
2EMDYRP RYH NQMLLFH ELWL H ]D QHNH ]QDOFH SLVDQH ULMHL X VYRMRM RVQRYL
XSLWDQ SULQRV NQMLHYQRVWL LOL ]QDQRVWL ]D PHQH DNR QLWD GUXJR RVWDMH
GRSULQRV VDNXSOMHQ L SR RGUHHQLP SRMPRYLPD XUHHQH VORHQH JUDH ]D
RJUDQLHQRSULEOLDYDQMHLVWLQLPRHELWLNRULVQR8RVWDORPWRPRHKODGQD
LJRODLVWLQDSURWLYEOLVWDYLKDULODL"
.QMLLFD H PRGD GREUR GRL L SLVFLPD NRML WUDH PRWLYH ]D VYRMD GMHOD
VFHQDULVWLPD L GUXJLP NUHDWLYQLP RVREDPD ,]ERU VNUDLYDQMD REUDGD
SUHUDGDLVORERGQDLQWHUSUHWDFLMDPLVOLLGXQDGXXXUHGQLND1HNDPLEXGH
RSURWHQR L]RVWDYOMDQMH DXWRUD X VDPRM NQML]L ELOD PL MH YDQLMD OMHSRWD
L]ULDMDQHJRVMHQDWYRUFD}
0HXWLPLPHQDYHLQHDXWRUDVDGUDQDVXQDGLVNHWLNRMDVDGULLDEHFHGQL
SRMPRYQLN &LOM HOHNWURQLNRJ ]DSLVD MH X SUHWUDLYDQMX NOMXQLK ULMHL L
VWYDUDQMX YODVWLWH ED]H SRGDWDND SR YODVWLWRP QDKRHQMX D XMHGQR VH
L]EMHJDYDSRQRYQRPXNRWUSQRSUHSLVLYDQMH
6YDNL SRNXDM WH YUVWH L]LVNXMH RJURPDQ QDSRU SULMH VYHJD SLVFD .ULWHULML L
VWLOQLVXRYLPHGRYUHQLNDRQLWLGMHORMHUWRQLMHQLWLRYMHNVDP
5DGXMH PH RGD]LY WRYDWHOMD SLVDQH ULMHL NRML VX PL XND]DOL QD VWLOVNH L
JUDPDWLNHSURSXVWHXSUYRPL]GDQMX'XDQVDPVHLVSULDWLVYLPLWDWHOMLPD
QD VLWQLP VORYLPD SRJUHNDPD L VWYDUDODNRP VOMHSLOX MHU VX QHNH PLVOL
SRQRYOMHQHSRGGUXJLPSRMPRYLPDXLVWRMNQML]L7RMHRYGMHLVSUDYOMHQR3UL
WRPPRUDPQDJODVLWLGDVDPELRSULVLOMHQVDPXUHGLWLPXNRWUSQRSUHSLVLYDWL
WHNVWRYH WHKQLNL XUHGLWL VORJRYH L X YODVWLWRM QDNODGL WLVNDWL RED L]GDQMD
3RQHJGMH VH XND]DOD DYHW X YLGX SURJUDPVNH WYUGRJODYRVWL PHQL WHNR
UD]XPOMLYHLQDMODNHPLMHELORSULSLVDWLWRRVYHWLPUWYHPDWHULMH
0RMDSRGYRMHQRVWL]PHXDXWRUDXUHGQLNDLL]GDYDDXMHGQRMRVRELVWYRULOD
MH SRYHL KLEULG L VWLOVNX QHXMHGQDHQRVW NDR DXWRU QLVDP GR]YROLR ]QDWQD
VNUDLYDQMD NDR XUHGQLN PLMHQMDR VDP NRQFHSFLMX X YLH QDYUDWD NDR
WHKQLNLXUHGQLNSODDPFLMHQX QH]QDQMD D QH]QDOLFD QHH QLWL QD PXNDPD
SUL]QDWL D NDR L]GDYD JXELR VDP GUDJRFMHQH WUHQXWNH QD ]DWYDUDQMH
ILQDQFLMVNHNRQVWUXNFLMH.UDMQMDMHRFMHQDQDLWDWHOMXRGNRMHJDRHNXMHPL
SULKYDDPNULWLNXLGREURQDPMHUHQHSULPMHGEHRQHVXQXQHLGREURGROH
,]RVWDYLRVDPLQGHNVHLOLWHUDWXUXRFMHQMXMHPGDELWR]QDWQRRSWHUHWLORRSVHJ
NQMLJH 9ROMDQ VDP LSDN KYDOD UDXQDOX GRVWDYLWL MH QD GLVNHWL VYDNRP
LWDWHOMXQDQMHJRY]DKWMHY
-HGDQ 3DVFDORY FLWDW VDY YLGLYL VYLHW MH QH]DPMHWOMLY SRWH] X LURNRP
QDUXMXSULURGHRVWDMHLVWLNDRLXSUYRPL]GDQMXGULPGDMHL]ULDML]
NUDMDGHYHWQDHVWRJVWROMHDLGDQDVOLMHSLUD]XPOMLY
.QMLLFDRVLPXUHHQLKPLVOLVDGULLJRWRYRSHWVWRVDYMHWDUDVSRUHHQLKX]
SULSDGDMXH SRMPRYH 6YH MH WR VWLOVNL L]UDHQR VX NDR VYRMHYUVQD SRH]LMD X
SUR]LEH]RE]LUDQDGXLQXWHNVWD
2EMDYRP RYH NQMLLFH ELWL H ]D QHNH ]QDOFH SLVDQH ULMHL X VYRMRM RVQRYL
XSLWDQ SULQRV NQMLHYQRVWL LOL ]QDQRVWL ]D PHQH DNR QLWD GUXJR RVWDMH
GRSULQRV VDNXSOMHQ L SR RGUHHQLP SRMPRYLPD XUHHQH VORHQH JUDH ]D
VWUXQMDNH LOL RVREH NRMH LPDMX VPLVDR ]D YODVWLWH L]ULDMH D SRQHNDG LP
X]PDQMNDMX RVQRYQH WH]H ]D SULX LOL VX DN QMLKRYL WHNVWRYL EH] MDVQH
SRUXNH
1DPMHUDPLMHELODREXKYDWLWLWRLUDRE]RUMDOMXGVNRJGXKDSURQDLGXEOMH
LOL GXKRYLWH SRUXNH WR MH SMHVQLN KWLR WLPH UHL ,DNR MH YHLQD WHNVWRYD
L]YRUQD GXERNR YMHUXMHP VDPR SLVDQMH RYDNYH NQMLJH MH GDOHNR RG SXNRJ
SUHSLVLYDQMD
3ULPMHULFHSRVWRMHH5,=1,&(VOXLOHVXPLNDRL]YRUJUDHDQHNDRX]RU
6WRJD VDP VNORQ XYMHUHQMX GD MH NRULWHQMH WXLK FLWDWD X FMHORVWL LOL
GMHORPLQR PDQMH LOXVWUDWLYQRJ D YLH LOXPLQDWLYQRJ NDUDNWHUD 3RQHJGMH
VDPSUHX]LPDQMHPMH]LQLKVNORSRYDPRGDXPDQMLR]QDDMYODVWLWHSRUXNH
QHNDPLEXGHRSURWHQDWDVORERGD7RVHSRVHEQRRGQRVLQDPLVOLL]YDHQH
L]NRQWHNVWDNRMHVDPGRLYLRNDRQHWROLMHSRDOLQHLPRMHVDPRSRVHEL1D
NUDMX VDP RGXVWDR RG WRJD GD SRG VYDNX FLMHQX PLMHQMDP VYDNX ULMH VDPR
]DWR WR MH WXD MHU EL WDNDY SULVWXS ]DKWLMHYDR QHSRWUHEDQ QDSRU L SXQR
YUHPHQD.RPHELWRWUHEDOR"0RMDVHDPELFLMDLUD]LQDDVSLUDFLMH]DXVWDYLOD
QD XRDYDQMX SRUXND QD RVOREDDQMX RG VXYLQRJ NDR SUHGXYMHWD YODVWLWRJ
RVMHDMD OMHSRWH X L]ULDMX D QH X LHQMX VDNDHQMX LOL MDORYRP
GRWMHULYDQMXWXLKPLVOL
0RMHVXPLVOLELOHXSUDYOMHQHSUHPDLWDWHOMXVMDVQRPQD]QDNRPWDPRJGMH
SRVWRML SUHYLH RGJRYRUD QD ]QDDM QHNRJ SRMPD PRGD QHWR QLMH ELOR X
UHGX V SLWDQMHP NRMH XSXXMHPR WRP SRMPX 8VWYDUL QDMOMHSL VX PL ELOL
NUDWNLMH]LQLVNORSRYLSRSXW]ELUNHYHOLNLKJRYRUDNRMLPDVHQHPRHQLWD
GRGDWLQLWLRGX]HWL$OLOMHSRWXVDPSURQDDRLXRQLPSRUXNDPDNRMHVDGUH
YLH UD]OLLWLK SRMPRYD V YLH]QDQRP SRUXNRP WR SRVHEQR YULMHGL DNR VH
&LWDWQRVW MH HNVSOLFLWQR SDPHQMH NXOWXUH 8 VYRMD GYD RVQRYQD WLSD LOXVWUDWLYQRP L
LOXPLQDWLYQRP VXVUHWX L]PHX YODVWLWRJD L WXHJD WHNVWD FLWDWQRVW XYD NXOWXUX RG ]DERUDYD L
VDPRXQLWHQMD2QDWRSRGMHGQDNRLQLNDGDVWXLPWHNVWRYLPDSRVWXSDNDRV5,=1,&20NDRL
RQGDNDGDRGUL]QLFHSRNXDYDDQHPRHQDSUDYLWL35$=183/28
,]SHUVSHNWLYHLOXVWUDWLYQHFLWDWQRVWLLOXPLQDWLYQDMHFLWDQRVWQLKLOLVWLQDDYODVWLWDNRQVWUXNWLYQD
,] SHUVSHNWLYH LOXPLQDWLYQH FLWDWQRVWL LOXVWUDWLYQD MH FLWDWQRVW NRQ]HUYDWLYQD D YODVWLWD
SURJUHVLYQD ,] SHUVSHNWLYQH QDH QHXWUDOQH WLSRORJLMH RED VX WLSD FLWDWQRVWL MHGQDNR YDQD L
MHGQDNRNRULVQDSUYLVWRJDWRVWYDUDLMDDNXOWXUQLNDQRQDGUXJLVWRJDWRWRPXNDQRQXNDGD
RQRNRWDL]DSULMHWLSUHHVWRNRPVHPLRWL]DFLMRPSRND]XMHGDQLMHQLMHGLQLQLYMHDQ
,OXVWUDWLYQD MH FLWDWQRVWXVYDMDQMH WXLK WHNVWRYD L NXOWXUQH WUDGLFLMH LOXPLQDWLYQD MH QMLKRYR
QHSUHGYLGLYRNUHDWLYQRRVYDMDQMH3UYDMH]UHORVWLVWDURVWNXOWXUHGUXJDQHREX]GDQDNXOWXUQD
PODGRVWNRMRMHVWRQLWDQLMHVYHWRLNRMDVDPDPRUDMHGQRPVD]UHWLLRVWDUMHWLSRVWDWLNDQRQ]D
QRYH MR PODH WHNVWRYH ,]YRU 'XEUDYND 2UDL 7ROL 7HRULMD FLWDWQRVWL *UDILNL ]DYRG
+UYDWVNH=DJUHEVWU
,OXVWUDWLYQD MH FLWDWQRVWXVYDMDQMH WXLK WHNVWRYD L NXOWXUQH WUDGLFLMH LOXPLQDWLYQD MH QMLKRYR
QHSUHGYLGLYRNUHDWLYQRRVYDMDQMH3UYDMH]UHORVWLVWDURVWNXOWXUHGUXJDQHREX]GDQDNXOWXUQD
PODGRVWNRMRMHVWRQLWDQLMHVYHWRLNRMDVDPDPRUDMHGQRPVD]UHWLLRVWDUMHWLSRVWDWLNDQRQ]D
QRYH MR PODH WHNVWRYH ,]YRU 'XEUDYND 2UDL 7ROL 7HRULMD FLWDWQRVWL *UDILNL ]DYRG
+UYDWVNH=DJUHEVWU
,]SHUVSHNWLYHLOXVWUDWLYQHFLWDWQRVWLLOXPLQDWLYQDMHFLWDQRVWQLKLOLVWLQDDYODVWLWDNRQVWUXNWLYQD
,] SHUVSHNWLYH LOXPLQDWLYQH FLWDWQRVWL LOXVWUDWLYQD MH FLWDWQRVW NRQ]HUYDWLYQD D YODVWLWD
SURJUHVLYQD ,] SHUVSHNWLYQH QDH QHXWUDOQH WLSRORJLMH RED VX WLSD FLWDWQRVWL MHGQDNR YDQD L
MHGQDNRNRULVQDSUYLVWRJDWRVWYDUDLMDDNXOWXUQLNDQRQDGUXJLVWRJDWRWRPXNDQRQXNDGD
RQRNRWDL]DSULMHWLSUHHVWRNRPVHPLRWL]DFLMRPSRND]XMHGDQLMHQLMHGLQLQLYMHDQ
&LWDWQRVW MH HNVSOLFLWQR SDPHQMH NXOWXUH 8 VYRMD GYD RVQRYQD WLSD LOXVWUDWLYQRP L
LOXPLQDWLYQRP VXVUHWX L]PHX YODVWLWRJD L WXHJD WHNVWD FLWDWQRVW XYD NXOWXUX RG ]DERUDYD L
VDPRXQLWHQMD2QDWRSRGMHGQDNRLQLNDGDVWXLPWHNVWRYLPDSRVWXSDNDRV5,=1,&20NDRL
RQGDNDGDRGUL]QLFHSRNXDYDDQHPRHQDSUDYLWL35$=183/28
VWUXQMDNH LOL RVREH NRMH LPDMX VPLVDR ]D YODVWLWH L]ULDMH D SRQHNDG LP
X]PDQMNDMX RVQRYQH WH]H ]D SULX LOL VX DN QMLKRYL WHNVWRYL EH] MDVQH
SRUXNH
1DPMHUDPLMHELODREXKYDWLWLWRLUDRE]RUMDOMXGVNRJGXKDSURQDLGXEOMH
LOL GXKRYLWH SRUXNH WR MH SMHVQLN KWLR WLPH UHL ,DNR MH YHLQD WHNVWRYD
L]YRUQD GXERNR YMHUXMHP VDPR SLVDQMH RYDNYH NQMLJH MH GDOHNR RG SXNRJ
SUHSLVLYDQMD
3ULPMHULFHSRVWRMHH5,=1,&(VOXLOHVXPLNDRL]YRUJUDHDQHNDRX]RU
6WRJD VDP VNORQ XYMHUHQMX GD MH NRULWHQMH WXLK FLWDWD X FMHORVWL LOL
GMHORPLQR PDQMH LOXVWUDWLYQRJ D YLH LOXPLQDWLYQRJ NDUDNWHUD 3RQHJGMH
VDPSUHX]LPDQMHPMH]LQLKVNORSRYDPRGDXPDQMLR]QDDMYODVWLWHSRUXNH
QHNDPLEXGHRSURWHQDWDVORERGD7RVHSRVHEQRRGQRVLQDPLVOLL]YDHQH
L]NRQWHNVWDNRMHVDPGRLYLRNDRQHWROLMHSRDOLQHLPRMHVDPRSRVHEL1D
NUDMX VDP RGXVWDR RG WRJD GD SRG VYDNX FLMHQX PLMHQMDP VYDNX ULMH VDPR
]DWR WR MH WXD MHU EL WDNDY SULVWXS ]DKWLMHYDR QHSRWUHEDQ QDSRU L SXQR
YUHPHQD.RPHELWRWUHEDOR"0RMDVHDPELFLMDLUD]LQDDVSLUDFLMH]DXVWDYLOD
QD XRDYDQMX SRUXND QD RVOREDDQMX RG VXYLQRJ NDR SUHGXYMHWD YODVWLWRJ
RVMHDMD OMHSRWH X L]ULDMX D QH X LHQMX VDNDHQMX LOL MDORYRP
GRWMHULYDQMXWXLKPLVOL
0RMHVXPLVOLELOHXSUDYOMHQHSUHPDLWDWHOMXVMDVQRPQD]QDNRPWDPRJGMH
SRVWRML SUHYLH RGJRYRUD QD ]QDDM QHNRJ SRMPD PRGD QHWR QLMH ELOR X
UHGX V SLWDQMHP NRMH XSXXMHPR WRP SRMPX 8VWYDUL QDMOMHSL VX PL ELOL
NUDWNLMH]LQLVNORSRYLSRSXW]ELUNHYHOLNLKJRYRUDNRMLPDVHQHPRHQLWD
GRGDWLQLWLRGX]HWL$OLOMHSRWXVDPSURQDDRLXRQLPSRUXNDPDNRMHVDGUH
YLH UD]OLLWLK SRMPRYD V YLH]QDQRP SRUXNRP WR SRVHEQR YULMHGL DNR VH
VWUXQMDNH LOL RVREH NRMH LPDMX VPLVDR ]D YODVWLWH L]ULDMH D SRQHNDG LP
X]PDQMNDMX RVQRYQH WH]H ]D SULX LOL VX DN QMLKRYL WHNVWRYL EH] MDVQH
SRUXNH
1DPMHUDPLMHELODREXKYDWLWLWRLUDRE]RUMDOMXGVNRJGXKDSURQDLGXEOMH
LOL GXKRYLWH SRUXNH WR MH SMHVQLN KWLR WLPH UHL ,DNR MH YHLQD WHNVWRYD
L]YRUQD GXERNR YMHUXMHP VDPR SLVDQMH RYDNYH NQMLJH MH GDOHNR RG SXNRJ
SUHSLVLYDQMD
3ULPMHULFHSRVWRMHH5,=1,&(VOXLOHVXPLNDRL]YRUJUDHDQHNDRX]RU
6WRJD VDP VNORQ XYMHUHQMX GD MH NRULWHQMH WXLK FLWDWD X FMHORVWL LOL
GMHORPLQR PDQMH LOXVWUDWLYQRJ D YLH LOXPLQDWLYQRJ NDUDNWHUD 3RQHJGMH
VDPSUHX]LPDQMHPMH]LQLKVNORSRYDPRGDXPDQMLR]QDDMYODVWLWHSRUXNH
QHNDPLEXGHRSURWHQDWDVORERGD7RVHSRVHEQRRGQRVLQDPLVOLL]YDHQH
L]NRQWHNVWDNRMHVDPGRLYLRNDRQHWROLMHSRDOLQHLPRMHVDPRSRVHEL1D
NUDMX VDP RGXVWDR RG WRJD GD SRG VYDNX FLMHQX PLMHQMDP VYDNX ULMH VDPR
]DWR WR MH WXD MHU EL WDNDY SULVWXS ]DKWLMHYDR QHSRWUHEDQ QDSRU L SXQR
YUHPHQD.RPHELWRWUHEDOR"0RMDVHDPELFLMDLUD]LQDDVSLUDFLMH]DXVWDYLOD
QD XRDYDQMX SRUXND QD RVOREDDQMX RG VXYLQRJ NDR SUHGXYMHWD YODVWLWRJ
RVMHDMD OMHSRWH X L]ULDMX D QH X LHQMX VDNDHQMX LOL MDORYRP
GRWMHULYDQMXWXLKPLVOL
0RMHVXPLVOLELOHXSUDYOMHQHSUHPDLWDWHOMXVMDVQRPQD]QDNRPWDPRJGMH
SRVWRML SUHYLH RGJRYRUD QD ]QDDM QHNRJ SRMPD PRGD QHWR QLMH ELOR X
UHGX V SLWDQMHP NRMH XSXXMHPR WRP SRMPX 8VWYDUL QDMOMHSL VX PL ELOL
NUDWNLMH]LQLVNORSRYLSRSXW]ELUNHYHOLNLKJRYRUDNRMLPDVHQHPRHQLWD
GRGDWLQLWLRGX]HWL$OLOMHSRWXVDPSURQDDRLXRQLPSRUXNDPDNRMHVDGUH
YLH UD]OLLWLK SRMPRYD V YLH]QDQRP SRUXNRP WR SRVHEQR YULMHGL DNR VH
&LWDWQRVW MH HNVSOLFLWQR SDPHQMH NXOWXUH 8 VYRMD GYD RVQRYQD WLSD LOXVWUDWLYQRP L
LOXPLQDWLYQRP VXVUHWX L]PHX YODVWLWRJD L WXHJD WHNVWD FLWDWQRVW XYD NXOWXUX RG ]DERUDYD L
VDPRXQLWHQMD2QDWRSRGMHGQDNRLQLNDGDVWXLPWHNVWRYLPDSRVWXSDNDRV5,=1,&20NDRL
RQGDNDGDRGUL]QLFHSRNXDYDDQHPRHQDSUDYLWL35$=183/28
,]SHUVSHNWLYHLOXVWUDWLYQHFLWDWQRVWLLOXPLQDWLYQDMHFLWDQRVWQLKLOLVWLQDDYODVWLWDNRQVWUXNWLYQD
,] SHUVSHNWLYH LOXPLQDWLYQH FLWDWQRVWL LOXVWUDWLYQD MH FLWDWQRVW NRQ]HUYDWLYQD D YODVWLWD
SURJUHVLYQD ,] SHUVSHNWLYQH QDH QHXWUDOQH WLSRORJLMH RED VX WLSD FLWDWQRVWL MHGQDNR YDQD L
MHGQDNRNRULVQDSUYLVWRJDWRVWYDUDLMDDNXOWXUQLNDQRQDGUXJLVWRJDWRWRPXNDQRQXNDGD
RQRNRWDL]DSULMHWLSUHHVWRNRPVHPLRWL]DFLMRPSRND]XMHGDQLMHQLMHGLQLQLYMHDQ
,OXVWUDWLYQD MH FLWDWQRVWXVYDMDQMH WXLK WHNVWRYD L NXOWXUQH WUDGLFLMH LOXPLQDWLYQD MH QMLKRYR
QHSUHGYLGLYRNUHDWLYQRRVYDMDQMH3UYDMH]UHORVWLVWDURVWNXOWXUHGUXJDQHREX]GDQDNXOWXUQD
PODGRVWNRMRMHVWRQLWDQLMHVYHWRLNRMDVDPDPRUDMHGQRPVD]UHWLLRVWDUMHWLSRVWDWLNDQRQ]D
QRYH MR PODH WHNVWRYH ,]YRU 'XEUDYND 2UDL 7ROL 7HRULMD FLWDWQRVWL *UDILNL ]DYRG
+UYDWVNH=DJUHEVWU
,OXVWUDWLYQD MH FLWDWQRVWXVYDMDQMH WXLK WHNVWRYD L NXOWXUQH WUDGLFLMH LOXPLQDWLYQD MH QMLKRYR
QHSUHGYLGLYRNUHDWLYQRRVYDMDQMH3UYDMH]UHORVWLVWDURVWNXOWXUHGUXJDQHREX]GDQDNXOWXUQD
PODGRVWNRMRMHVWRQLWDQLMHVYHWRLNRMDVDPDPRUDMHGQRPVD]UHWLLRVWDUMHWLSRVWDWLNDQRQ]D
QRYH MR PODH WHNVWRYH ,]YRU 'XEUDYND 2UDL 7ROL 7HRULMD FLWDWQRVWL *UDILNL ]DYRG
+UYDWVNH=DJUHEVWU
,]SHUVSHNWLYHLOXVWUDWLYQHFLWDWQRVWLLOXPLQDWLYQDMHFLWDQRVWQLKLOLVWLQDDYODVWLWDNRQVWUXNWLYQD
,] SHUVSHNWLYH LOXPLQDWLYQH FLWDWQRVWL LOXVWUDWLYQD MH FLWDWQRVW NRQ]HUYDWLYQD D YODVWLWD
SURJUHVLYQD ,] SHUVSHNWLYQH QDH QHXWUDOQH WLSRORJLMH RED VX WLSD FLWDWQRVWL MHGQDNR YDQD L
MHGQDNRNRULVQDSUYLVWRJDWRVWYDUDLMDDNXOWXUQLNDQRQDGUXJLVWRJDWRWRPXNDQRQXNDGD
RQRNRWDL]DSULMHWLSUHHVWRNRPVHPLRWL]DFLMRPSRND]XMHGDQLMHQLMHGLQLQLYMHDQ
&LWDWQRVW MH HNVSOLFLWQR SDPHQMH NXOWXUH 8 VYRMD GYD RVQRYQD WLSD LOXVWUDWLYQRP L
LOXPLQDWLYQRP VXVUHWX L]PHX YODVWLWRJD L WXHJD WHNVWD FLWDWQRVW XYD NXOWXUX RG ]DERUDYD L
VDPRXQLWHQMD2QDWRSRGMHGQDNRLQLNDGDVWXLPWHNVWRYLPDSRVWXSDNDRV5,=1,&20NDRL
RQGDNDGDRGUL]QLFHSRNXDYDDQHPRHQDSUDYLWL35$=183/28
VWUXQMDNH LOL RVREH NRMH LPDMX VPLVDR ]D YODVWLWH L]ULDMH D SRQHNDG LP
X]PDQMNDMX RVQRYQH WH]H ]D SULX LOL VX DN QMLKRYL WHNVWRYL EH] MDVQH
SRUXNH
1DPMHUDPLMHELODREXKYDWLWLWRLUDRE]RUMDOMXGVNRJGXKDSURQDLGXEOMH
LOL GXKRYLWH SRUXNH WR MH SMHVQLN KWLR WLPH UHL ,DNR MH YHLQD WHNVWRYD
L]YRUQD GXERNR YMHUXMHP VDPR SLVDQMH RYDNYH NQMLJH MH GDOHNR RG SXNRJ
SUHSLVLYDQMD
3ULPMHULFHSRVWRMHH5,=1,&(VOXLOHVXPLNDRL]YRUJUDHDQHNDRX]RU
6WRJD VDP VNORQ XYMHUHQMX GD MH NRULWHQMH WXLK FLWDWD X FMHORVWL LOL
GMHORPLQR PDQMH LOXVWUDWLYQRJ D YLH LOXPLQDWLYQRJ NDUDNWHUD 3RQHJGMH
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VUKPLAST I.G.
VUKPLAST I.G.
Prerada
plastinih masa,
izrada i tisak
Pe. ambalae
vrhunska tehnologija
reciklaa
vrhunska tehnologija
reciklaa
Prerada
plastinih masa,
izrada i tisak
Pe. ambalae
Vl. Vladimir Kruh-Vuk
IVANI-GRAD, Savska 103
Tel.: + Fax: 01/2888-258
iro r.: 32710-685-30164
JMBG 0410941340028
VUKPLAST I.G.
VUKPLAST I.G.
VUKPLAST I.G.
VUKPLAST I.G.
Prerada
plastinih masa,
izrada i tisak
Pe. ambalae
vrhunska tehnologija
reciklaa
vrhunska tehnologija
reciklaa
Prerada
plastinih masa,
izrada i tisak
Pe. ambalae
Vl. Vladimir Kruh-Vuk
IVANI-GRAD, Savska 103
Tel.: + Fax: 01/2888-258
iro r.: 32710-685-30164
JMBG 0410941340028
VUKPLAST I.G.
VUKPLAST I.G.
VOLNH
$XJXVW52',1
IRWRJUDILMDDXWRUDQDSROHLQLRPRWD
0LOLFD0$5$9,
WLVDN
,7*=DJUHE
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0LOLFD0$5$9,
VOLNH
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Karlo otari
ISBN: 953-98297-1-2
Mo misli