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Conclusion L: Low M: Medium H: High VH: Very High

Factors Influence of family/peer Influence of self-esteem /social status Influence of brand loyalty Influence of availability Influence of price Influence of quality Influence of features Influence of advertisement/promotional schemes Influence of brand name Influence of perception branded service better than un-branded services

Male M VH H M M H H VH VH VH

Female M H H M H VH H M VH VH

Factors Influence of family/peer Influence of self-esteem /social status Influence of brand loyalty Influence of availability Influence of price Influence of quality Influence of features Influence of advertisement/promotional schemes Influence of brand name Influence of perception branded service better than un-branded services

Age < 35 H VH H H VH H H H VH H

Age > 35 M M L L L VH H L H M

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