CONFLICT MANAGEMENT

What is Conflict ?
A natural disagreement resulting from individuals
or groups that differ in

 attitudes,
 beliefs,
 values or
 needs,
 personality differences, and
 form past rivalries
 Why there is conflict?
People with different;
* backgrounds
* temperaments
* points of views
* values
* needs
* personalities
* attitudes
Conflict is; Generally considered as threatening
& derogatory such as:
> loss of authority
> role conflict
> unequal / unfair treatment
> status disorder
> goal differences
 What are the Ingredients of Conflict?
1. Needs:
2. Perceptions: differing perceptions may come from:
a. self-perceptions,
b. others' perceptions,
c. differing perceptions of situations, and
d. perceptions of threat.
3. Power
4. Values
5. Feelings and emotions
personal differences derive from:
a. Personality clashes, and
b. Communication failure.
 Conflicts are not always negative
Conflict is healthy if effectively managed. It leads
to:

c. Growth and innovation

d. New ways of thinking

f. Additional management options

 Managing conflict
Five steps to managing conflict.

Step 1. Analyze the conflict

Step 2. Determine management strategy

Step 3. Pre-negotiation

Step 4. Negotiation

Step 5. Post-negotiation