Annual Report 11-12

A PT
Report
Annual
2012
"Creute u fuir reguIutory regime to
promote investment encouruge competition
protect consumer interest und ensure high
quuIity ICT services"
AnnuaI Report
2012
PTA
www.pta.gov.pk
[TA VllOn
Pakistan
TeIecommunication
Authority
A PT
2012
ANNUAL REPORT
All rights reserved. Printed and bound in Pakistan. No part oI this publication may be reproduced, or utilized in any Iorm
or by any means, electronic or mechanical, including photocopying, recording, or by any inIormation oI storage and
retrieval system, or transmitted, without the prior written permission oI the publisher
Published by
Pakistan Telecommunication Authority
Headquarters, F-5/1,
Islamabad, Pakistan
Website : www.pta.gov.pk
Cataloging-in-Publication Data
PTA Annual Report 2011-12
ISBN: 978-969-8667-53-5
1. Pakistan Telecommunication Authority - Annual Report 2011-12
I. Title
International Standards Book Aumber: ISBA: 978-99-87-53-5
Copyrights 212 Pakistan 1elecommunication Authority
The data contained in this report represent the Iirst generation data product delivered by the Telecom Operators.
PTAmakes no guarantees, representations oI any kind, express or implied arising by law or otherwise, including but
not limited to, content, quality accuracy, completeness, eIIectiveness, reliability, and Iitness Ior a particular purpose,
useIulness, use or results to be obtained Irom this inIormation. In no event will PTAbe liable Ior any damages,
including loss oI data or other pecuniary loss that might arise Irom the use oI these PTAdata.
PTA Data DiscIaimer
TabIe of Contents
Authority's Message
Executive Summary
Chapter - 1 : ReguIatory Environment
Regulatory Initiatives
Ensuring Quality of Service
Telecom Events
Consumer Protection Initiatives
Chapter - 2 : TeIecom Sector Review
Telecom Economy
Cellular Mobile Services
Basic Services
Long Distance and International
Broadband
Chapter - 3 : TeIecom in AJK & GB
Chapter - 4 : Keeping up with
New KnowIedge and Research
International Collaborations
Seminars and Workshops
In-house Research at PTA
The Authority
PTAAnnuaI Report 2012
i
01
03
06
09
08
11
13
01
19
26
28
29
35
43
45
47
49
vii
ix
xi
Chapter - 5 : MobiIe Banking in Pakistan
Financial Inclusion
Mobile Banking Models in Pakistan
55
53
56
Human Resource Development 51
Table of Contents
PTA Efforts for Conducive Regulatory Framework
Future Outlook
Chapter - 6 : Consumer Protection
Consumer Protection & Complaints Handling
IMEI Blocking
ii
63
61
65
67
57 69
Chapter - 7 : PTAAgenda for the Year 2013
Auction of 3G Licenses
LDI Licensing
Broadband Proliferation
Streamlining Regulatory Framework
Banking through Mobiles
Security Measures through Mobile Services
Blasphemous and Adult Content
Annexures
Annex 1 : PTA Accounts i
Annex 2 : Telecom Revenues i
Annex 3 : Foreign Direct Investment
Annex 4 : Telecom Investment
Annex 5 : Cellular Subscribers
79
81
84
85
86
87
88
73
75
75
75
76
76
77
78
Conclusion 57 70
Mobile Banking Market in Pakistan 58
Annex 6 : Provincial Level Outreach of Mobile Banking Agents
List of TabIes and Figures
iii
Figures
Iiguie - 1 Tenancy Ralio O5
Iiguie - 2 TeIedensily 14
Iiguie - 3 TeIeconRevenues 14
Iiguie - 4 Dala Revenues of TeIeconSecloi 14
Iiguie - 5 Dala and Voice Revenues Shaies 15
Iiguie - 6 TeIeconConliilulion lo Lxchequei 16
Iiguie - 7 CST/ILD CoIIecled 16
Iiguie - 8 Ioieign Diiecl Inveslnenl 17
Iiguie - 9 Cioss VaIue Added (Cuiienl Iacloi Cosl) in TeIeconnunicalion Secloi 18
Iiguie - 1O MoliIe Ienelialion in Iakislan 2O
Iiguie - 11 Iie-paid and Iosl-paid as peicenlage of lolaI Sulsciileis 21
Iiguie - 12 CeIIuIai Sulsciileis 21
Iiguie - 13 CeIIuIai Sulsciileis Shaie 22
Iiguie - 14 HeifindhaI-Hiischnan Index 23
Iiguie - 15 CeII Siles 23
Iiguie - 16 TehsiI H/Qs coveied ly CeIIuIai MoliIe Opeialois 23
Iiguie - 17 CeIIuIai MoliIe Aveiage Revenue pei Usei /Monlh 24
Iiguie - 18 SMS ly CeIIuIai MoliIe Opeialois 24
Iiguie - 19 NalionaI CeIIuIai MoliIe Oulgoing Tiaffic 25
Iiguie - 2O InleinalionaI CeIIuIai MoliIe Tiaffic 25
Iiguie - 21 Aveiage SMS/Sulsciilei/Monlh 25
Iiguie - 22 Aveiage Oulgoing Minules /Sulsciilei/Monlh 25
Iiguie - 23 CIolaI ICT DeveIopnenls 26
Iiguie - 24 LocaI Loop TeIedensily 27
Iiguie - 25 LocaI Loop Sulsciileis 28
Iiguie - 26 InleinalionaI Oulgoing Minules ly LDI Opeialois 28
Iiguie - 27 InleinalionaI Inconing Minules ly LDI Opeialois 29
Iiguie - 28 TolaI ioland Lines Top 1O Counliies 29
Iiguie - 29 ioadland Ienelialion 3O
Iiguie - 3O ioadland Sulsciileis 31
Iiguie - 31 ioadland Maikel Shaie 31
Iiguie - 32 ioadland TechnoIogy Shaie 32
Iiguie - 33 Aveiage Conneclion Speed 33
Iiguie - 34 TeIedensily in A}K & C 38
Iiguie - 35 CeIIuIai MoliIe Sulsciileis in A}K & C 39
Iiguie - 36 Addilion in CeIIuIai Sulsciileis 4O
Iiguie - 37 CeIIuIai Maikel Shaie in A}K & C 4O
Iiguie - 38 Nunlei of ank ianches and ank Accounls in Iakislan 55
Iiguie - 39 Opeialoi-vise MoliIe anking Aiiangenenls 56
Iiguie - 4O TolaI Nunlei of M-lanking Accounls 59
Iiguie - 41 TolaI Nunlei of M-lanking Agenls 59
Iiguie - 42 M-lanking Tiansaclions 6O
Iiguie - 43 Iioposed MoliIe anking ModeI 63
Iiguie - 44 Sunnaiy of Consunei ConpIainls 67
Iiguie - 45 Shaie of ConpIainls ly Calegoiy 68
Iiguie - 46 ConpIainls Received and ResoIved (MoliIe Opeialois) 68
Iiguie - 47 MoliIe Opeialois ConpIainls Shaie 69
Iiguie - 48 AnaIysis of Consunei ConpIainls (ITCL) 69
Iiguie - 49 IMLI Iocking and UnlIocking 7O
iv
List of Tables and Figures
TabIes
TalIe - 1 ioadland Suivey ResuIls O7
TalIe - 2 TeIecon Inveslnenl 17
TalIe - 3 TeIecon Inpoils 18
TalIe - 4 RegionaI Counliies MoliIe Ienelialion 19
TalIe - 5 MoliIe Ienelialion ly Iiovince () 2O
TalIe - 6 Nel Addilion in CeIIuIai MoliIe Sulsciileis 22
TalIe - 7 CeIIuIai MoliIe Sulsciileis in A}K & C 39
TalIe - 8 CeII Siles ly opeialoi in A}K & C 41
TalIe - 9 TehsiI H/Qs Coveied ly Conpany in A}K & C 41
Abbreviations
v
A2I AppIicalion-lo-Ieison
AAR Appioved Accounling Rale
A}K Azad }annu and Kashnii
ALI AnnuaI License Iee
AIC Access Iionolion Conliilulion
AINIC Asia Iacific Nelvoik Infoinalion Cenlie
AIT Asia Iacific TeIeconnunily
ARIU Aveiage Revenue Iei Usei
ASC Auclion Supeivisoiy Connillee
ASR Appioved SellIenenl Rale
ISI enazii Incone Suppoil Iiogian
CCAI ConsuIlalive Cioup lo Assisl lhe Iooiesl
CMOs CeIIuIai MoliIe Opeialois
CNIC Conpuliized NalionaI Idenlily Caid
CoL Cenlie of LxceIIence
CII Consunei Iiice Index
CSAI CeIIuIai Sulsciilei Agieenenl Ioin
CVAS CIass VaIue Added Seivices
CVCT CeIIuIai ViIIage Conneclion TiiaI
DNSSLC Donain Nane Seivice Secuiily Lxlensions
DSL DigilaI Sulsciilei Line
IA Iiequency AIIocalion oaid
IAO Iood and AgiicuIluie
IDI Ioieign Diiecl Inveslnenl
ILD IedeiaI Lxcise Duly
ILL Iixed LocaI Loop
C2I Coveinnenl-lo-Ieison
C CiIgil uIlislan
CDI Cioss Doneslic Iioducl
CST CeneiaI SaIes Tax
CVA Cioss VaIue Added
HHI HeifindhaI-Hiischnan index
ICH InleinalionaI CIeaiing House
ICT Infoinalion Connunicalion TechnoIogy
IMLI InleinalionaI MoliIe Lquipnenl Idenlily
II Inleinel IiolocoI
IIv6 Inleinel IiolocoI veision 6
ITU InleinalionaI TeIeconnunicalion Union
IVR Inleiaclive Voice Response
KIIs Key Ieifoinance Indicalois
KIK Khylei Iakhlunkhava
IY IiscaI Yeai
LDI Long Dislance InleinalionaI
LL LocaI Loop
LUMS Lahoie Univeisily of Managenenl and Sciences
M&RITT Moniloiing and ReconciIialion of InleinalionaI TeIephone Tiaffic
MNO MoliIe Nelvoik Opeialoi
MNI MoliIe Nunlei IoilaliIily
MoU Menoiandunof Undeislanding
MTR-I MoliIe Teininalion Rale - InleinalionaI
MVNO MoliIe ViiluaI Nelvoik Opeialoi
NUST NalionaI Univeisily of Science & TechnoIogy
OTC Ovei-lhe-Counlei
I2A Ieison-lo-AppIicalion
I2I Ieison-lo-Ieison
IIM Iakislan Inslilule of Managenenl
ITA Iakislan TeIeconnunicalion Aulhoiily
ITCL Iakislan TeIeconnunicalion Conpany Liniled
QoS QuaIily of Seivice
RII Requesl foi IioposaI
RIR RegionaI Inleinel Regisliies
SAIIR Soulh Asian Ioundalion foi Infiasliucluie ReguIalion
vi
Abbreviations
SAMLNA Soulh Asia MiddIe Lasl and Noilh Afiica
SI Slale ank of Iakislan
SCO SpeciaI Connunicalions Oiganizalion
SIM Sulsciilei Idenlily ModuIe
SMS Shoil Messaging Seivice
SoI Slandaid of Iioceduie
STK SinTooIkil
TISI Thiid Iaily Seivice Iiovidei
USI UniveisaI Seivice Iund
USSD Unsliucluied SuppIenenlaiy Seivice Dala
USTTI Uniled Slales TeIeconnunicalions Tiaining Inslilule
VAS VaIue Addied Seivices
WAI WiieIess AppIicalion IiolocoI
WCDMA Wideland Code Division MuIlipIe Access
WLL WiieIess LocaI Loop
Dr. Khawar Siddique
Member (TechnicaI)
Syed NasruIkarim A. Ghaznavi
Member (Finance)
The Authority
Message from the Authority
We aie pIeased lopiesenl lhe AnnuaI Repoil of IakislanTeIeconnunicalionAulhoiily foi lhe
fiscaI yeai 2O11-12. The iepoil piovides a delaiIed ieviev of lhe inilialives laken ly lhe
ieguIaloi duiing lhe yeai and lhe deveIopnenls in lhe leIecon secloi of Iakislan. Duiing lhe
yeai, lhe Aulhoiily conlinued ils endeavouis lo piovide an enalIing enviionnenl foi
piogiessive, conpelilive and nodein leIecon seivices in Iakislan. The Aulhoiily ienained
vigiIanl of lhe deveIopnenls and ieguIaloiy chaIIenges in lhe secloi and pioacliveIy voiked
foi lhe piovision of conducive ieguIalions, aulonalion of leIecon sulsciiplion, ieguIaloiy
conpIiance, consunei pioleclionand highquaIily of leIecon seivices.
The leIecon secloi of Iakislan has pioved lo le a piogiessive and dynanic secloi of Iakislan
and achieved suslained giovlh in spile of lhe econonic chaIIenges faced ly lhe oveiaII
econony. Duiing lhe fiscaI yeai 2O11-12, lhe peifoinance indicalois of lhe secloi have shovna
posilive giovlh. TolaI leIedensily in lhe counliy has ieached lhe naik of 72 peicenl and
ceIIuIai sulsciileis veie 12O niIIion al lhe end of }une 2O12. ioadland sulsciileis have
ciossed lhe figuie of 2 niIIion and have shovn an inpiessive aveiage annuaI giovlh of 1OO
peicenl duiing lhe Iasl five yeais. Wilh a heaIlhy giovlh in lhe secloi, lhe leIecon ievenues
have ciossed Rs. 41O liIIionand aIsoachieved financiaI slaliIily inleins of ARIUs.
As pei ils nandale as envisaged in lhe Iakislan TeIeconnunicalion Acl, 1996, lhe ieguIaloi
ienained vigiIanl and conlinued ils effoils lo neel lhe ieguIaloiy chaIIenges of liinging in
Ialesl lechnoIogy and nodein seivices lo lhe peopIe of Iakislan. Al lhis line, inlioduclion of
3C seivices in lhe counliy is lhe lop nosl piioiily of lhe Aulhoiily. We fuIIy iecognize lhe
inpoilance of 3Cand leyond lechnoIogies in shaping lhe counliy's digilaI econony. We ain
lo expedile lhe piocess of specliun auclion foi 3C seivices, vhich vas deIayed due lo
unavoidalIe ciicunslances. We aie aII sel foi lhe lineIy conpIelion of 3C specliun auclion
and lianspaienl Iicensing of 3Cseivices in lhe counliy. As a ieguIaloi, ve vanl lo assuie you
lhal lhe Aulhoiily vouId conlinue ils endeavouis lo encouiage heaIlhy conpelilion and
avaiIaliIily of nodeinleIecon lechnoIogies inoui indusliy.
The iepoil has leen piepaied ly lhe ConneiciaI Affaiis Division vilh lhe suppoil of aII ITA
Divisions and lhe indusliy. We vouId Iike lo appieciale lhe effoils nade ly aII divisions foi
piepaiing lhis iepoil. Suppoil of lhe indusliy is aIsoacknovIedged. We hope you viII find lhis
Repoil insighlfuI in leins of ieguIaloiy and naikel updales aloul lhe leIecon indusliy of
Iakislan.
Dr. Khawar Siddique
Member (TechnicaI)
Syed NasruIkarim A. Ghaznavi
Member (Finance)
Executive Summary
Iakislan TeIecon Aulhoiily (ITA), since ils eslalIishnenl in 1996, kepl a hoIislic appioach
foi lhe deveIopnenl of leIecon secloi vheie consunei inleiesl and lusiness fiiendIy
enviionnenl ienain lhe lop piioiily on ils agenda. The vision of lhe Aulhoiily lo cieale an
advanced, conpelilive, invesloi affalIe and consunei cenliic leIecon enviionnenl in lhe
counliy is lhe coie of aII ieguIaloiy aclivilies of ITA. The deveIopnenl of Iakislan's leIecon
secloi inlo a naluie, conpelilive and piogiessive naikel has aIso lioughl nev chaIIenges lo
lhe fionl vhich aie deaIl vilh piofessionaI and ieconciIialoiy appioach ly ITA. The
Aulhoiily nel vilh seveiaI chaIIenges and issues duiing lhe iepoiled yeai and defined ils
aieas of aclion accoiding lo lhe aiising silualions. Woiking hand in hand vilh lhe leIecon
indusliy and undei lhe palionage of Coveinnenl of Iakislan (CoI), once again leIecon
secloi of Iakislanpeifoined veII leyond expeclalions.
On lhe ieguIaloiy fionl, ITA kepl a laIanced ieguIaloiy appioach lovaids lhe leIecon
naikel and peifoined ils aclivilies vilh piofessionaI eIan. 3C viII le lhe nexl lig Ieap foi
Iakislan's leIecon naikel and lhe Aulhoiily voiked diIigenlIy lo slieanIine lhe specliun
auclion and ensuie lianspaiency in lhe vhoIe piocess. Ioi exisling nelvoik efficiency and
safely, ITA devised leIeconnunicalion and leininaI equipnenl inslaIIei ieguIalions, 2O12
and aIso encouiaged lhe opeialois lo shaie lheii infiasliucluie foi efficienl uliIizalion of
nelvoik iesouices.
ITA aIvays keeps nalionaI and pulIic inleiesls al lhe apex of ils ieguIaloiy schena and lhe
ieguIaloi's effoils lo ieoiganize lhe SIM saIe and sulsciilei veiificalion pioceduies need no
inlioduclion. This yeai, ITA look lhe nexl slep in lhis iegaid as aulonalion of pie-saIe
docunenlalion piojecl ioIIed oul in May 2O12. Ioi consunei heaIlh safely, ITA conducled
TS heaIlh hazaid suivey lo ensuie lhal noliIe signaIs do nol hain any individuaI in lhe
neaily aieas. SiniIaiIy, ITA look slein neasuies lo iesliicl cioss loidei inleifeience and
saIe of Afghan SIMs in Iakislan leiiiloiy. Ioi consunei pioleclion, ITA has aIieady sel up a
dedicaled depailnenl and ievanped ils conpIainl nanagenenl syslen lo ensuie
consuneis ieach lhe Aulhoiily convenienlIy. Duiing lhe IY2O12, ITA iesoIved 33,31O
consunei conpIainls ieceived againsl noliIe opeialois, ITCL, LDIs, WLL, ISIs and MNI.
In oidei lo gauge consunei peiceplion aloul leIecon seivices, ITA Iaunched consunei
peiceplion suivey syslen and shaied lhe iesuIls vilh geneiaI pulIic. esides appioving
consunei fiiendIy package offeis, ITA aIso piepaied a conpiehensive laiiff avaieness
guide foi consuneis highIighling inpoilanl aspecls of laiiffs and packages. Ioi
deveIopnenl of iuiaI conneclivily in fai fIung aieas, ITA Iaunched lhe ceIIuIai viIIage
xi
Executive Summary
conneclion liiaI (CVCT) piojecl in NeeIun VaIIey, A}K. Recognizing lhe pivolaI ioIe of
agiicuIluie in counliy's econony, ITA oiganized a seninai on leIecon's polenliaI lo assisl
and deveIop lhe agiicuIluie secloi of Iakislan.
To ensuie ieguIaloiy conpIiance ly lhe opeialois, ITA issued enfoicenenl oideis lo lhe
opeialois ieIaled lo diffeienl nalleis. ITA look nolice of incieasing heIpIine assislance
seivice chaiges ly opeialois and iefiained lhen fion doing so. ITA aIso sellIed issues
peilaining lo lioadland vhich veie noslIy ieIaled lo ITCL's anli conpelilive piaclices. As
pail of ils nandale and leing a quaIily diiven oiganizalion, ITA caiiied oul a nunlei of
suiveys ieIaled lo lioadland, heIpIine assislance, MNI and Inleinel landvidlh piovideis.
The suivey iesuIls veie shaied vilh lhe pulIic foi infoinalion and aieas of inpiovenenl
conveyed lo lhe ieIevanl opeialois. ITA aIso lIocked velsiles and olhei inleinel Iinks vhich
aie consideied offensive and halefuI lovaids lhe senlinenls of lhe geneiaI pulIic on ieguIai
lasis.
AII lhese ieguIaloiy effoils of ITA had a posilive inpacl on lhe secloi econony as leIecon
ievenue aIso spiked lo Rs. 411 liIIion shoving a giovlh of 13 duiing IY2O12. TeIecon
conliilulion lo lhe nalionaI killy vas lhe highesl evei lhis yeai i.e. Rs. 132.51 liIIion.
Inveslnenl ienained on lhe Iovei side lhis yeai, hovevei, lhis vouId le a lenpoiaiy phase
as conpanies piepaie foi nassive inveslnenl in lhe 3C aiena soon. Duiing IY2O12, lolaI
leIecon inpoils in lhe counliy incieased ly 24.5 lo ieach US$ 954 niIIion nainIy due lo
highinpoils of noliIe handsels.
TeIedensily is one of lhe foienosl indicalois of a counliy's leIecon oulIook. TolaI leIedensily
of lhe counliy ieached al 71.7 shoving giovlhof 5 inIY2O12. CeIIuIai noliIe secloi is lhe
nosl inpoilanl pail of lhe leIecon piofiIe of Iakislan as il conslilules lhe najoi pail of
oveiaII leIedensily figuie. The lolaI noliIe sulsciileis al lhe end of IY2O12 slood al 12O.1
niIIion vilh giovlh iale of 1O.3, sIighlIy lellei lhan lhal of pievious yeai. MoliIe
penelialion slands al 68.4 shoving a giovlh of 5.8 ovei lhe Iasl yeai. CeIIuIai secloi of
Iakislan is a conpelilive naikel as confiined ly lhe HeifindhaI-Hiischnan Index (HHI) foi
lhe secloi. As a iesuIl, conpanies kepl on incieasing lheii nelvoik coveiage lo gain lhe fiisl
enlianl advanlage as ceII siles incieased lo 33,92O duiing IY2O12. In addilion, ITA ieguIaiIy
expIoies nev giovlh avenues foi lhe ceIIuIai indusliy such as noliIe financiaI seivices
vheie ITA has coIIaloialed vilh Slale ank of Iakislan lo use noliIe pIalfoin lo ieach lhe
85 unlanked popuIalion of lhe counliy. The daunling lask of foinuIaling lhe ReguIalions
xii
foi TechnicaI InpIenenlalion of MoliIe anking, 2O12 vhiIe keeping aII lhe slakehoIdeis on
loaid, has ieached ils finaI slage and il is expecled lhal noliIe lanking seivices of aII lhe
lanks/opeialois viII soonle inleiconnecled.
ioadland pioIifeialion is anolhei aiea of concenlialion foi ieguIaloi vhich piesenled
sleIIai giovlh duiing IY2O12. ioadland sulsciileis in Iakislan ciossed lhe lvo niIIion
naik lo ieach 2,1O1,315 shoving 41 giovlh iale duiing IY2O12. The chaIIenge foi ITA
lhough is lo eIevale lhe lioadland penelialion vhich cuiienlIy slands al 1.2, up fion
O.89 al lhe end of pievious yeai. WiieIess lechnoIogies Iike WiMAXand LvDO couId le lhe
gane changei as lhese aie aIieady oulpeifoining lhe piinilive fixed lioadland oplions.
SiniIaiIy, IocaI Ioop (LL) segnenl of lhe leIecon indusliy is giaduaIIy piogiessing vheie
cusloneis aie luining lovaids viieIess soIulions such as noliIe ceIIuIai seivices. LL
leIedensily slands al 3.3 in Iakislan, vhich consisls of 1.7 foi ILL and 1.6 of WLL as of
}une, 2O12. Theie aie a lolaI of 5.87 niIIionIocaI Ioop sulsciileis, 74 of vhich, leIongs lolhe
incunlenl ITCL. The Long Dislance and InleinalionaI (LDI) is anolhei piIIai of Iakislan
leIecon secloi, iesponsilIe foi caiiying inleinalionaI liaffic. The LDI nelvoiks iecoided an
aII line high inleinalionaI liaffic duiing lhe IY2O12, i.e. 2O.2 liIIion ninules as conpaied lo
11.3 liIIion ninules in lhe pievious yeai, shoving 79 giovlh. One of lhe nany chaIIenges
facing lhe Aulhoiily in lhe LDI secloi is lo cuil lhe nenace of iIIegaI liaffic and lo iecovei ils
oulslanding dues. Inlhis iegaid, ITA nolified lhe IoIicy Diieclive issued ly MoITiegaiding
InleinalionaI CIeaiing House (ICH) exchange vheiein Accounling SellIenenl Rales (ASR),
LDI shaie and AIC foi USI have leenievised.
ITA pIaces speciaI enphasis onieseaichlo liansfei and inpIenenl nev lechnoIogies as veII
as lo find oul vays of lellei nanagenenl of lhe leIecon secloi. ITA is aIso videIy iegaided
as one of lhe lesl exanpIes of a sound ieguIaloiy iegine, lheiefoie, inleinalionaI and
nalionaI oiganizalions coIIaloiale vilh ITA lo conducl liainings, voikshops, seninais and
foiuns elc. In lhis iegaid, ITA joined hands vilh a nunlei of IocaI and inleinalionaI
oiganizalions such as ITU, LIRNLasia, CCAI, AINIC, Huavei, Liicsson elc lo conducl
seninais/voikshops/ foiuns ieIevanl lo lhe eneiging chaIIenges of lhe leIecon indusliy.
Moieovei, ITA officeis ieguIaiIy undeilake ieseaich sludies lo slay one slep ahead of lhe
eneiging lechnoIogicaI and ieguIaloiy chaIIenges. The sludies ieIale lo neigei of LL & LDI
Iicense, inlei-ceIIuIai nelvoik uliIizalion foi SMS liaffic, ieguIaloiy iefoins inpacl on
econony, lioadland penelialion in Iakislan, QoS of inleinalionaI ioaning, cylei fiIleiing,
LDI infiasliucluie and capaliIilies elc. ITA aIso lakes caie of ils voik foice ly oiganizing
vaiious IocaI and foieign liainings and aIso sends ils officeis foi iepiesenlalion al vaiious
inleinalionaI foia.
Executive Summary
xiii
Executive Summary
ITA, as caielakei of lhe leIeconnunicalion indusliy of Iakislan, leIieves in nininun
ieguIaloiy inleivenlion vilhoul conpionising on quaIily of seivice (QoS), consunei
pioleclion, invesloi conceins and nalionaI inleiesls. The Aulhoiily shaII conlinue lo govein
lhe leIecon secloi vilh valchfuI eye and deaI vilh eneiging issues of lhe secloi vilh
piofessionaIisn and ieconciIialionvilhaII slakehoIdeis.
xiv
cyu|u|utg nv/tunmcn|
/
Fcgulaiory cnvironncni is ilc forcnosi

indicaior of a couniry's ovcrall siraicgy
and vision aloui ilc dcvcloncnis in
iclccon sccior. PTA as rcgulaior of ilc
iclccon sccior of Palisian las sirivcd
lard io csiallisl a conciiiivc, fair,
rogrcssivc, consuncr oricnicd and
lusincss fricndly rcgulaiory cnvironncni
in ilc couniry. Mainly focus of ilc
Auiloriiy rcnaincd cnsuring consuncr
roicciion, lccing ilc Qualiiy of Scrvicc
arancicrs in clccl, cnalling ICT
rolifcraiion and dcvising sound
rcgulaiory francworl for iclcconscrviccs
in ilc couniry. Tlc aciiviiics of ilc
Auiloriiy during ilc criod undcr rcvicw
lavc lccn dciailcd in ilc cnsuing agcs
wlicl wcrc crforncd in linc wiil ilc
aforcncniioncd oljcciivcs of PTA.
rd
(3 Ccncraiion} nolilc scrviccs lavc oficn
lccnrcgardcd as a landnarl aclicvcncni
of any couniry in icrns of icclnological
advanccncni and financial roscriiy.
Covcrnncni of Palisian considcrs
iclccon as onc of ilc nosi inoriani
illars of naiion's ccononic wcll lcing and
icclnological rowcss. In addiiion io
lringing inflows of forcign invcsincni, ilc
dcloyncni of 3Cscrviccs in Palisian will
cnsuc a ncw cra of advanccd nolilc
scrviccs sucl as MolilcTV, vidco calling,
ligl sccd inicrnci cic for ilc consuncrs.
On ilc oilcr land, ilc ccllular nolilc
indusiry will lcncfii fron ncw rcvcnuc
sircans, advanccd VAS rovision, ligl
dcnand of snari loncs and inrovcd
nolilc adoiion raic. Tlus, ilc
Covcrnncni of Palisian arovcd ilc
3C/4C/LTE liccnsc sccirun auciion in
Novcnlcr 2011. Tlc Auciion will lc
carricd oui slorily.
Road to 3G ServIces
WLL Spectrum AuctIon In 1.9 GHz and
3.S GHz Frequency Band
EstabIIsbment oI InternatIonaI
CIearIng House (ICH)
Wiil unrcccdcnicd growil of wirclcss
lroadland scrviccs and iniroduciion of
ncw laycrs in ilc narlci, ii lccanc
incraiivc for ilc Covcrnncni of Palisian
io allocaic norc sccirun rcsourccs io
ilc WLL ocraiors. In ilis rcgard, PTA las
lccn cnirusicd wiil ilc iasl of carrying
oui auciion of ilc WLL sccirun as cr
guidclincs rovidcd inilc Policy Dircciivc,
issucd ly Minisiry of IT &Tclccon. On ilc
dircciions of ilc MoIT ilc auciion of 1.9
and 3.5 CHz will lc conlcicd aficr ilc
auciionof 3Cliccnsc/sccirun.
PTA undcriool various rcgulaiory
iniiiaiivcs fron iinc io iinc during
FY2012 in ordcr io finc iunc ilc
rcgulaiory cnvironncni of ilc iclccon
sccior of Palisian. PTA rcvicws ilc narlci
cnvironncni criodically and nalc
ncccssary adjusincnis in ilc rcgulaiory
francworl so as io lcc u wiil ilc
clanging aradigns of ilc indusiry. In
ili s rcgard, fol l owi ng rcgul aiory
iniiiaiivcs wcrc ialcn ly ilc Auiloriiy
during ilc ycar. -
Covcrnncni of Palisian ilrougl Minisiry
of IT & Tclccon issucd a Policy Dircciivc
on Augusi 13, 2012 io csiallisl onc
gaicway for inicrnaiional inconing iraffic
io Palisian. Tlc said Policy Dircciivc also
coniaincd rcviscd raics for ASF, APC and
LDI slarc. Undcr ilc ncw sci u, concci
of Molilc Tcrninaiion Faic-Inicrnaiional
(MTF-I} las lccn iniroduccd ly ilc
Fcdcral Covcrnncni wlcrcly nolilc
ocraiors arc also cligillc io rcccivc
ReguIatory InItIatIves
03
ReguIatory Environment
ccriain oriion of APC. PTA noiificd ilc
rcviscd raics as givcn in ilc Policy
Dircciivc, cffcciivc fron1si Ociolcr 2012.
In ordcr io curl ossililiiy of grcy iraffic,
inicrnaiional iraffic noniioring faciliiy ai
ICHcclangc will lc rcgularly udaicd ly
ICH ocraior. In ilis rcgard, a ncw Fund
will lc crcaicd for u-gradaiion of
noniioring cquincni and ronoiion of
local nanufaciuring iniclcconsccior.
Tlc Lalorc Higl Couri las issucd siay
ordcr in rcscci of ICHand PTA las issucd
ncccssary insiruciions io all ilc sialc
loldcrs for sirici conliancc. Howcvcr,
during ilc criod of firsi 25 days, ilc ncw
arrangcncni fciclcd USD62.89 nillionin
ilc forn of forcign cclangc for Palisian
including USD 42.16 nillion accrucd io
LDI ocraiors and USD 20.73 nillion io
ilc naiional cclcqucr in icrns of APCfor
USF.
In a lid io cnsurc nainuncovcragc and
incrcasing conciiiion, ilc iclccon
ocraiors insiallcd widcsrcad nciworls
across Palisian. PTA cnsurcd ilai ilc
cquincni lcing insiallcd ly ilc iclccon
conanics slould lc of inicrnaiional
siandard. Tlcrcforc, PTA dcviscd ilc
Tclcconnunicaiion and Tcrninal
Equincni Insiallcr Fcgulaiions, 2012
wlicl cnsurcs ilai ilc iclccon
cquincni ai rcniscs las lccn insiallcd
ly a liccnscd iclccon cquincni insiallcr
wlo is rcquircd io rcgisicr wiil PTA and
ncci inicrnaiional siandards alrcady
dcfincd in ilc liccnsc. Morcovcr, ii also
linds ilc rcniscs owncr io cnsurc ilai
ilc cquincni lcing insiallcd ai lis/lcr
TeIecommunIcatIon and TermInaI
EquIpment InstaIIer ReguIatIons,
2012
l acc i s ccrii fi cd ly a l i ccnscd
icl cconnuni caii on and icrni nal
cquincni Insiallcr. Ii is criincni io
ncniion lcrc ilai qualiiy iclccon
cquincni and wiring cnallcs ilc
occuicrs wiil uninicrruicd acccss io
nulii-lay iclccon scrviccs or lroadland
using laicsi icclnologics. Tlcrcforc, all
insiallaiions (loil wircd and wirclcss}
lavc io lc laid ilrougl a ccriificd
icl cconnuni caii on and icrni nal
cquincni Insiallcr.
A nolilc viriual nciworl ocraior (MVNO}
is a liccnsc loldcr for roviding ccllular
nolilc scrviccs ly cnicring inio a
conncrcial agrccncni wiil a Molilc
Nciworl Ocraior (MNO} and docs noi
own ilc sccirun. Tlc oljcciivc of ilcsc
rcgulaiions is io csiallisl a francworl for
nolilc viriual nciworl ocraiors io
rovidc nolilc scrviccs undcr conncrcial
agrccncnis wiil nolilc nciworl
ocraiors.
Tlc Fcgulaiions lay oui ilc roccdurc for
aroval of conncrcial agrccncni and
grani of liccnsc, criicria for cligililiiy of
alicanis for a MVNOClass Liccnsc, fccs,
gcncral condiiions, conncnccncni of
ocraiion icrns, riglis and olligaiions of
MVNO, disuic rcsoluiion ncclanisn
cic. Tlc iniiial criod of ilc liccnsc will lc
icn ycars, as cr nuiual agrccncni
lciwccn ilc ariics wlicl will lc furilcr
cicndallc for icn norc ycars, suljcci io
aroval ly ilc Auiloriiy.
PTA cncouragcd ilc ccllular nolilc
ocraiors for infrasiruciurc slaring so
ilai nciworl rcsourccs can lc cfficicnily
MobIIe VIrtuaI Network OperatIon
ReguIatIons, 2012
InIrastructure SbarIng
Regulatory Environment
04
uiilizcd ly ilc conanics. Fcsulianily, all
fivc ccllular nolilc ocraiors, undcr ilc
aironagc of PTA, signcd Mcnorandunof
Undcrsianding (MoU} io slarc ccll siics
and inrovc icnancy raiio. In ilis rcgard,
an SOP was also issucd ly PTA io ilc
ocraiors ouilining ilc rcquircd iargcis
for cacl ycar i.c. Tcnancy Faiio wiilin
nci ilrcc ycars wiil ycarly lcnclnarls
of 1.1, 1.3 and finally 1.5.
Figurc - 1 slows sicady icnancy raiio
growil ovcr ilc asi onc and lalf ycar as
CMOs lavc aclicvcd rcquircd iargcicd
icnancy raiio of 1.2 for ilc firsi ycar.
Howcvcr, ilc ocraiors wlo failcd io
aclicvc ilc rcquircd icnancy raiio lavc
lccn dirccicd io inrovc ilcir icnancy
raiio inligli of ilc SoP.
wiil ccllular nolilc ocraiors. Tlcsc
rojccis lavc noi only lclcd io rcgularizc
21 nillion nolilc lonc SIM conncciions
lui also faciliiaicd io llocl 27.87 nillion
i rrcgul ar SI Ms. Tlc roj cci f or
Auionaiion of Prc-Salc Docuncniaiion is
yci anoilcr sic iowards linling ilc SIM
Prc-Salc roccss wiililc auionaicd Posi-
Salc roccdurc.
As cr ilc ncw roccdurc launclcd on
si
31 May 2012, ii is rcquircd io rcscni
only original CNIC ai any rcgisicrcd salc
oini io luy a ncw SIM along-wiil icrns &
condiiions docuncni in ilc SIM jaclci.
Tlc salc crsonncl slall scnd ilc CNIC of
ilc cusioncr io a dcdicaicd slori codc io
auilcniicaic salc. Hcncc only SIMs sold
ilrougl rcgisicrcd salcs clanncls would
lc aciivaicd aficr conlciing ilc
rcquircncnis of ilc '789' lcllinc.

Aficr conncrcial launcl, ilc rojcci
undcrwcni cicnsivc noniioring ilrougl
on-ficld survcys ly PTA Zonal Officc
icans. In ilis conncciion, iwclvc survcys
wcrc conducicd in ordcr io asccriain
adlcrcncc of PTA's SOPs ly ccllular
nolilc ocraiors. Fcsulis of ilcsc survcys
lavc lccn connunicaicd io rcscciivc
nolilc conanics for ialing aciion
againsi ilc violaiors. Morcovcr, 291 cascs
of illcgal salc clanncls idcniificd during
ilc survcys lavc lccn scni io FIA/Policc
for iniiiaiing lcgal aciionagainsi ilcn.
Tlc ncw sysicn slall noi only lcl io
clininaic ilc nisusc of CNIC's coy lui
also faciliiaic in lccing auilcniic rccord
of SIMs salc ilcrcly cnalling iracl of salc
clanncls in casc of any nisusc.
Transiiion of cisiing Ccllular Sulscrilcr
Agrccncni Forn (CSAF} io c-CSAF will
lcl i o nai ni ai n an aui lcni i c
sulscrilcrs' daialasc.
05
Tcnancy RatIn
FIgurc - 1
AutomatIon oI Pre-SaIe DocumentatIon
PTA las lccn cicnding iis lcsi cfforis io
rcgularizc SIM salc roccdurcs in ordcr io
counicr various consuncr issucs lilc
nisusc of CNICcoy and ai ilc sanc iinc,
addrcss ilc conccrns of law cnforccncni
agcncics. In ilis conncciion, a nunlcr of
r oj cci s i ncl udi ng Sulscr i lcr
Vcrificaiion Sysicn 789" and SIM
Infornaiion Sysicn 667 and 668" lavc
lccn launclcd ly PTA in consuliaiion
1.1
1.12
1.14
1.16
1.18
1.2
1.22
1.24
1.26
}an-11 Mai-11 May-11 }uI-11 Sep-11 Nov-11 }an-12 Mai-12 May-12
MoliIe WLL OveiaII
EnsurIng QuaIIty oI
ServIce
Succcss of any iclccon scrvicc rcquircs
iclccon ocraiors io nainiain ilc
siandard of scrvicc, noi only as a lusincss
olligaiion lui as a liccnsc rcquircncni as
wcll. PTA's liccnsc icrns and condiiions
lay oui sccific Qualiiy of Scrvicc (QoS}
siandards io lc nci ly ilc iclcconscrvicc
rovidcr. In ilis rcgard, PTA rcgularly
conducis QoS survcys ilrougloui
Palisian so ilai ocraiors arc lci on
ilcir iocs wlcn ii concs io roviding ligl
qualiiy iclccon scrviccs io ilc iclccon
consuncrs. Following is a lricf ovcrvicw of
various survcys ilai wcrc conducicd ly
PTA during ilc FY2012. -
In ordcr io analyzc ilc crfornancc of Call
Ccnicr/Hcllinc csiallislcd ly ccllular
conanics for cusioncrs' assisiancc, a
conr clcnsi vc sur vcy of Cal l
Ccnicr/Hcllinc Assisiancc" was carricd
oui across Palisian during Aril-May
2012. Tlc survcy was carricd oui in
Karacli, Lalorc, Fawalindi/Islanalad,
Quciia, Pcslawar and Muzaffaralad.
During ilc survcy, nolilc ocraiors'
lcllincs (i.c. 3} wcrc acccsscd and
corrccincss of infornaiion rovision,
aiiiiudc of call ccnicr agcnis and agcni
acccss iinc was ncasurcd loil in cal &
o f f - c a l i i ni ng . Dc s i dc s l i v c
ncasurcncni, ilc old rccord of
Assisiancc Fcsonsc Tinc and Cusioncr
Conlaini Fcsonsc Tinc was also
analyzcd.
Tlc livc ncasurcncnis and ocraior daia
rcvcalcd ilai acccss io lcllinc IVF
MobIIe Operators HeIpIIne AssIstance
Survey
sysicnis csiallislcd wiilin fcw scconds;
lowcvcr, ilc long waiiing iinc io acccss
Call Ccnicr Ocraior/Agcni is a najor
issuc. Dascd on ilcsc rcsulis, nolilc
ocraiors lavc lccn dirccicd io inrovc
ilcir slori conings/dcficicncics.
PTA dcviscd "Proicciion fron Hcalil
Fclaicd Effccis of Fadio lascd Anicnna
Fcgulaiions, 2008" in ordcr io cnsurc ilc
safciy and lcalil of ilc rcsidcnis around
ilc DTS arcas. In ilis rcgard, PTA las
lccn rcgularly conduciing survcys across
Palisian and AJK&CD io clccl
conliancc of ilc Fcgulaiions ly CMOs.
Fcsulis of survcys conducicd in 2009 and
2010 rcvcalcd ilai DTSs of all CMOs arc
iransniiiing owcr wiilin ilc rcscrilcd
liniis.
For ilc ycar 2012, survcy was conducicd
fron 12il Marcl, 2012 io 16il Aril,
2012 covcring ccllular nolilc and WLL
ocraiors in 12 ciiics of Palisian. During
ilc survcy, a ioial of 501 DTSs (451 DTSs
of CMOs and 50 DTSs of WLLs} wcrc
clcclcd.
Tlc survcy rcsulis slow ilai ilc
iransniiiing owcr of DTSs of all CMOs
and WLLs was wiilin ilc rcscrilcd
liniis. Howcvcr, CMOs and WLLs wcrc noi
conlying wiil ilc arancicrs rclaicd io
insiallaiion of iowcrs for wlicl sirici
warning io ilc conccrncd lavc lccn
issucd.
Droadland is onc of ilc nain focus arcas
of PTA and a laifornfor fuiurc icclnical
and ccononic growil for Palisian. To
gaugc ilc qualiiy of lroadland scrviccs,
PTA carricd oui ilc sccond naiionwidc
Droadland QoS Survcy of all wirclcss and
BTS HeaItb Hazard Survey
Broadband QuaIIty oI ServIce Survey

06
wirclinc scrvicc rovidcrs ilrougloui ilc
couniry.
Tlc survcy was lascd on ilc QoS Kcy
Pcrfornancc Indicaiors (KPIs} dcviscd in
consuliaiion wiil scrviccs rovidcrs.
Tlcsc arc nciworl availaliliiy, scrvicc
availaliliiy, download and uload
landwidil sccd, round-iri iinc,
conicniion raiio and rciain-aliliiy cic. Ii is
worilwlilc io noic ilai liglcr ilc valuc of
download/uload sccd, rciainaliliiy and
lowcr ilc round iri iinc, conicniion
raiio, scrvicc qualiiy is considcrcd
sucrior.
Tlc QoS survcy rcsulis of 1MDPS of
ocraiors innajor ciiics arc as undcr.-
07
Brnadband 5urvcy Rcsu!ts
Tab!c - 1
BandwIdth

(kbps)

Dnwn!nad

Up!nad

Rnund-TrIp
TImc
(mscc)
RctaInabI!Ity
(MIn)
882

199
796

211
682

193
68O

234
524

137
859.31 384.24
752.63 228.61
696.87 26O.74
1O6O.45 425.53
911.35 2O8.95
618.65 448.O1
743.45 182.93
469.51 146.66
892

391
575

376
842

193
862

9O3
391

157
5O7

198
1117 3O1
919

223
789.5 844.4
851

486.8
671.21 44O
461.O2 25O.83
863.33 227
79O 259
414.5 159
8O3 215
CIty

Opcratnr Namc

Qn5 Paramctcrs
IsIanalad
Link dol Nel

44.5

6O
Micionel

12.67 6O
ITCL DSL

37.17 6O
Waleen TeIecon

68.83 6O
Wi-Tiile

8O.17 6O
Lahoie

iain Nel

92.83 6O
Link dol Nel

194.17 6O
ITCL DSL

24.83 6O
ITCL LVDO (3.1 M) 63.5

6O
Waleen TeIecon

79.5

6O
WoiId CaII DSL

18.33 6O
NexIinx

45.5

6O
WoiId CaII US

72

6O
Kaiachi

WoiId CaII DSL

19

6O
WoiId CaII US

86

6O
MoliIink Infinily

74

6O
Salcon

1

6O
Link dol Nel

49

33
ITCL DSL

56

6O
ITCL LVDO (3.1 M) 69

6O
Waleen TeIecon

74

6O
Ieshavai

CoL Nel

35.5

6O
Link dol Nel

58.9

6O
ITCL DSL

26.1

6O
Waleen TeIecon 65.35 6O
Quella
Link dol Nel 47 6O
Waleen TeIecon 61.5 6O
ITCL LVDO (3.1 M) 147 6O
ITCL DSL 17 6O
TeIecom Events
InauguratIon oI CeIIuIar VIIIage
ConnectIon TrIaI (CVCT)
Tlc Princ Minisicr of Palisian, Faja
Pcrvaiz Aslraf inauguraicd ilc Ccllular
Villagc Conncciion Trial (CVCT} rojcci ai
il
Ailnuqan, Ncclun Vallcy AJK on 18
July, 2012. Prcsidcni and Princ Minisicr
of AJK, Fcdcral Minisicr for infornaiion
and Fcdcral Minisicr for AJK&CD wcrc
also rcscni ai ilc occasion.
Tlc Princ Minisicr was lricfcd aloui ilc
cfforis nadc for ilc dcvcloncni of
iclcconnunicaiion faciliiics ai AJK in
gcncral and NcclunVallcy in ariicular. Ii
was noicd ilai aficr iniroduciion of
conciiiion in 2006 ly PTA, ncw
ocraiors siaricd ilcir scrvicc and all
scgncnis of ilc sccior wiincsscd raid
growil. Today, alnosi 82% of ilc arca in
AJK & CD conrising 270 ciiics/iowns
and villagcs arc covcrcd wiil iclccon
scrviccs. Sinilarly, io rovidc iclccon
scrviccs for ilc colc of Ncclun Vallcy,
PTA iniiiaicd Ccllular Villagc Conncciion
Trial (CVCT} rojcci ai Ailnuqan. Tlc
cquincni was rovidcd io SCO ly
Huawci ilrougl cfforis of PTA. SCO
succcssfully launclcd ilc rojcci wlicl is
noi only roviding ccllular scrviccs io ilc
colc lui also caicring for ilc nccds of
ilc dcfcnsc organizaiions.
Ai ilc occasion, ilc Princ Minisicr sirc-
sscd uon ilc nccd of iclcconnunicaiion
scrviccs for socio-ccononic dcvcloncni
of ilc arca. Hc arcciaicd ilc cfforis
nadc ly PTA and SCO and cnsurcd
rovision of ncccssary funds in ordcr io
cand iclcconnunicaiion scrviccs io
oilcr aris of NcclunVallcy.
Tlc Inicrnaiional Tclcconnunicaiion
Union(ITU} is ilc sccializcd agcncy of ilc
Uniicd Naiions wlicl coordinaics ilc
slarcd glolal usc of ilc radio sccirun,
ronoics inicrnaiional coocraiion in
assigning saiclliic orliis, worls io
inrovc iclcconnunicaiion infrasiruc-
iurc in ilc dcvcloing world and
1
csiallislcs worldwidc siandards. PTA
las always lccn an aciivc ncnlcr of ITU
and scrvcd as Ccnirc of Eccllcncc for
Asia-Pacific. Honouring ilis aniallc
associaiion, Dr. Hanadoun I. Tourc,
Sccrciary Ccncral ITU aid a sccial visii
io PTA Hcadquaricrs wlilc on official visii
io Palisian. Tlc rccciion was aiicndcd
ly CEOs of iclcconocraiors, Mcnlcrs of
ilc Auiloriiy and scnior PTA officials.

Secretary GeneraI ITUvIsIts PTA
08
1
Hii.//cn.wilicdia.org/wili/Inicrnaiional_Tclcconnunicaiion_Union
Tlc Sccrciary Ccncral ITU was ariscd
aloui ilc aclicvcncnis of Palisian in
iclcconsccior ariicularly ccllular nolilc
scgncni. Tlc narlci oicniial of Palisian
for wirclcss icclnologics ariicularly
lroadland scrviccs and PTA's fuiurc
lans wcrc also rcscnicd io ilc
Honourallc gucsi. Dr. Tourc ilanlcd PTA
for arranging rccciion in lis lonour and
arcciaicd ilc ircncndous iclccon
growil of Palisian. Hc conncndcd ilc
rolc of PTA in crcaiing sound rcgulaiory
rcginc in Palisian ly roicciing
consuncrs' as wcll as invcsiors' inicrcsi
and roviding lcvcl laying ficld. Laicr, Dr.
Tourc lanicd a ircc in ilc rcniscs of
PTA Hcadquaricrs.
Launcb oI LocaI Searcb EngIne and
otber ICT AppIIcatIons on NatIonaI
Rabta PortaI (www.pakIstan.pk)
Palisian Tclcconnunicaiion Auiloriiy
launclcd Naiional Falia Porial" in
Dcccnlcr, 2010 io rovidc a singlc sourcc
faciliiaiion wcl orial wlcrc infornaiion
and conicni is nadc acccssillc io ilc
gcncral ullic via www.alisian.l.
Duilding on ilc succcss of ilc carlicr
iniiiaiivc, PTA launclcd a local scarcl
cnginc Fafiaar Palisian" on6ilJanuary,
2012 wlicl will fcicl ilc rclcvani
infornaiion fron wclsiics rcgisicrcd
undcr .l ccTLD. Ii is ilc firsi of iis lind
onlinc scarcl laiforn offcring filicrcd
and Palisian-lascd conicni.
In addiiion, PTA also launclcd Urdu
vcrsion for Naiional Falia Infornaiion
si
Porial on 1 Fclruary, 2012 io rovidc
onlinc infornaiion io ilosc inicrnci uscrs
wlo arc gcncrally lcss-cducaicd in wcl-
surfing or lcss-faniliar wiil Englisl
languagc. Now anyonc can acccss ilc
onlinc availallc infornaiion rcgarding
govcrnncni, indusiry, iourisn, lcalil,
ncdia and iclcconnunicaiion ilrougl a
sinlc clicl.
PTA lccs consuncr crcciion ai ilc
forcfroni wlcn dcvising rcgulaiory
siraicgics and ialing inoriani indusiry
ncasurcs. Tlcrcforc, in ordcr io gaugc
consuncr crcciion aloui ilcir
ccricncc wiil conccrncd ccllular nolilc
ocraior, PTA launclcd SMS lascd
consuncr crcciion survcy sysicn
Consumer ProtectIon
InItIatIves
Launcb oI Consumer PerceptIon Survey
System (SS99)
09
(8899}" in Novcnlcr, 2011. Tlc qualiiy of
scrvicc of cacl nolilc ocraior was aslcd
fron nolilc lonc uscrs ilrougl SMS,
wiil narls ranging fron 1 (lowcsi} io 10
(liglcsi} in icrns of saiisfaciion of ilcir
scrvicc ccricncc. According io ilc
survcy rcsulis, 30% of ilc Molilinl's
rcsondcnis voicd iis scrvicc as cccllcni,
wlilc 29% of Warid's sanlc uscrs
narlcd ilc scrvicc as cccllcni. Tclcnor's
scrvicc was vicwcd as cccllcni ly 22.5%
of iis rcsondcnis wlcrcas 20% of CMPal
rcsondcnis ccricnccd cccllcni
scrviccs ly ilc conany. Howcvcr, only
16% of Ufonc's rcsondcnis icrncd ilc
scrvicc as cccllcni.
Tclccon sccior of Palisian is liglly
conciiiivc and conanics iniroducc ncw
iariff lans, aclagcs and consuncr
inccniivcs frcqucnily. Tlcrcforc, ii
lcconcs cunlcrsonc as wcll as
confusing for ilc consuncrs io lcc u
wiil ilcsc clangcs. Kccing in vicw ilc
rigli of infornaiionof ilc consuncrs, PTA
rcarcd "Tariff Awarcncss Cuidc" for ilc
faciliiaiion of iclccon consuncrs. Tlc
guidc rovidcs cusioncrs wiil ncccssary
guidclincs aloui iclccon ocraior's
olligaiions wiil rcgards io iariff aclagcs
and also cducaics ilc rcadcr aloui cloicc
of iariff aclagc and ways of conlaini
lodging and iracling. Tlc guidc is
availallc ai PTA wclsiic for ilc
infornaiionof iclcconconsuncrs.
TarIII Awareness GuIde Ior Consumers
TeIenor Package Cbange
PTCL TarIII Cbange ApprovaIs
Tclcnor convcricd all cisiing cusioncrs
on Tall Slawl 30-sccond aclagc io 1-
ninuic ulsc (ilc ncw Tall Slawl
Econony aclagc} wiiloui roviding an
oiion io ilc cusioncrs on ilc naiicr.
Tlis aci of Tclcnor violaicd Tclccon
Consuncr Proicciion (Ancndncni}
Fcgulaiions 2009. Tlcrcforc, Tclcnor was
dirccicd io clangc ilc naiurc of Tall
Slawl Econony aclagc fron oi-oui"
io oi-in". Tclcnor conlicd ly allowing
ilc cusioncrs io rcvcri lacl io ilcir
rcvious aclagc wiiloui clarging ilcn
Paclagc Convcrsion Fcc" for ai lcasi onc
nonil.
PTCL, lcing ilc SMP of local loo sccior,
sulniiicd clangc in iis iariff aclagcs io
ilc Auiloriiy for aroval. In ilis rcgard,
following roosals of PTCL wcrc
arovcd ly ilc Auiloriiy. -
Dccrcasc inficd io nolilc call raics
Fcvisionof Vfonc rcaid aclagcs
PTCL's roosal for Ncw Dudgci Paclagc
Tlc Auiloriiy analyscs ilc iariff aclagcs
sulniiicd ly PTCL and dccidcs on ilc
fcasililiiy of roosals lccing in vicw ilc
inaci on narlci lclaviour, consuncr
inicrcsi and conciiiion in ilc indusiry.
Dccrcasing ilc clargcs of ficd io nolilc
call fron cisiing Fs. 2.5/ninuic io Fs.
1. 25/ni nuic, rcvi si ons i n Vf onc
Unliniicd and Fanily linc rcni and call
raics and launcl of a ncw ludgci aclagc
wcrc arovcd considcring conciiiivc
consuncr fricndly rcsuliing inio
oicniially osiiivc inaci for loil ilc
indusiry and ilc consuncrs.

10
c|ccum cc|ut cv/cu
Z
TeIecom Economy
Tlc cconony of Palisian slowcd nodcsi
rccovcry during FY2012 and crforncd
lciicr ilan lasi ycar. Tlc CDP growil las
lccn csiinaicd 3.7 crccni during
FY2012 conarcd io 3.0 crccni rcvious
ycar. Crowil in FY2012 was rinarily
drivcn ly consuniion ccndiiurc
wlcrcas invcsincni in ilc couniry
rcnaincd low ai 12.5 crccni of CDP. In
ordcr io aclicvc susiainallc growil in ilc
ncdiun icrn, ii is inoriani io rcvivc
invcsincni. Pcrsisicni inflaiion in ilc
doullc digii for ilc lasi fivc ycars is duc io
coniinucd fiscal lorrowings; in FY2012
fiscal lorrowings fron ilc sclcdulcd
lanls incrcascd ly 50 crccni, rcsuliing
in crowding oui of lcnding io rivaic
sccior. Tlc scrviccs sccior of ilc cconony
slowcd a growil of 4.0 crccni during
FY2012 conarcd io 4.5 crccni a ycar
carlicr. Tlc growil in nanufaciuring las
lccn csiinaicd ai 3.6, wlicl is liglcr
ilan lasi ycar's 3.1 crccni. Agriculiurc
sccior also crforncd lciicr wiil a growil
of 3.1 crccni as conarcd io 2.4 crccni
2
growilinFY2011.
Inflows of forcign rcniiianccs lavc
rcaclcd US$ 13 lillion during FY2012,
slowing a lcalily growil of 16 crccni
fron rcvious ycar. Significani inflow of
rcniiianccs also coniriluicd in lccing
ilc currcni accouni dcficii io US$ 4.5
lillion dcsiic largc iradc dcficii. Tlc
inoris in ilc couniry during FY2012
incrcascd io US$ 40 lillion duc io lcavy
inoris of cirolcun and fcriilizcr
wlcrcas coris rcnaincd US$ 24.7
lillion during ilc ycar. For fiscal
consolidaiion, govcrnncni coniinucd iis
cfforis io incrcasc ilc ia lasc and
sinlificaiion of ia siruciurc in ilc
couniry. Fcsulianily, Fcdcral Doard of
Fcvcnuc collccicd Fs. 1608 lillion during
July-May 2012. In ordcr io rcvivc ilc
growil noncniunand invcsincni in ilc
cconony, conrclcnsivc and crcdillc
rcforns arc rcquircd rinarily in ilc
cncrgy and fiscal scciors.
Dcsiic clallcnging ccononic cnviron-
ncni in ilc couniry, ilc iclcconsccior of
Palisian crforncd rclaiivcly lciicr and
nosi iclccon indicaiors slowcd osiiivc
growil. Toial iclcdcnsiiy crosscd 71.7
crccni ai ilc cnd of Junc 2012, iclccon
rcvcnucs rcaclcd Fs. 411 lillion slowing
a growil of 11 crccni ovcr FY2011,
lroadland sulscrilcrs crosscd ilc narl
of 2.1 nillion and ccllular sulscrilcrs
rcaclcd 120 nillion ai ilc cnd of FY2012.
Ncvcrilclcss, invcsincni rcnaincd low in
ilc sccior and only US$ 240 nillion wcrc
invcsicd during ilc ycar conarcd io US$
493 nillion in FY2011 as lasic iclccon
infrasiruciurc in ilc couniry las lccn
laid downly ilc iclcconocraiors.
Ai ilc cnd of FY2012, ioial iclcdcnsiiy in
ilc couniry incrcascd io 71.7 crccni,
slowing a growil of 5 crccni ovcr ilc
rcvious ycar. Tclccon ocraiors
aclicvcd ilis growil dcsiic coniinucd
slow ccononic growil in ilc couniry.
Ccllular nolilc, lcing ilc nosi vilrani
scgncni of ilc iclcconsccior of Palisian,
coniriluicd solcly iowards ilis incrcasc
in ioial iclcdcnsiiy as ilc local loo
iclcdcnsiiy is coniinuously dcclining ovcr
ilc lasi fcw ycars. Wirclcss Local Loo
(WLL} iclcdcnsiiy las slown a snall
incrcasc during FY2012 and is currcnily
TeIedensIty
13
Telecom Sector Review
2
Infornaiion in ilis scciion is lascd on 'Palisian Econonic Survcy 2011-12, Financc Division, Islanalad' and 'Monciary Policy siaicncni, Augusi 2012, Siaic
Danl of Palisian'.
1.64%, lowcvcr, could noi concnsaic for
ilc dcclinc in Ficd Local Loo (FLL}
iclcdcnsiiy. Fcsulianily, ai ilc cnd of
FY2012 LL iclcdcnsiiy is 3.34% conarcd
io 3.5% inilc rcvious ycar.
Annual rcvcnucs of ilc iclccon sccior
lavc rcaclcd Fs. 411.4 lillion during
FY2012, rcgisicring a growilof 12 crccni
ovcr ilc lasi ycar. Tlis is a significani
incrcasc in rcvcnucs conarcd io a slow
rcvcnuc growilinilc lasi iwo ycars wlcrc
TeIecom Revenues
ioial iclccon rcvcnuc growil rcnaincd in
singlc digii i.c. 5.4 crccni in FY2011 and
3.1 crccni in FY2010. Tlis ycar's lcalily
rcvcnuc growil las lccn duc io ilc cfforis
of ilc iclccon ocraiors io inrovc ilcir
financial lcalil ilrougl ncw valuc addcd
scrviccs, sulscrilcrs' addiiion and
cansion in inicrnci and daia scrviccs.
In ordcr io incrcasc rcvcnuc and ronoic
ilcir lrand nancs, ccllular nolilc
ocraiors arc also offcring various
aclagcs ilrougl rcniun raic SMS
scrviccs.
14
c
g
a
i
n
c
c
r
c
P
4O.9
54.7
58.2
6O.4
64.8
68.39
-
1O.O
2O.O
3O.O
4O.O
5O.O
6O.O
7O.O
8O.O
2OO6-O7 2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O11-12
LocaI Loop CeIIuIai MoliIe WiieIess LocaI Loop
(71.73)
(68.3)
(64.1)
(62.0)
(S8.8)
(4S.0)
Tc!cdcnsIty
FIgurc - 2

194.6
235.6
278.5
333.8
344.2
362.9
411.4
-
5O.O
1OO.O
15O.O
2OO.O
25O.O
3OO.O
35O.O
4OO.O
45O.O
2OO5-O6 2OO6-O7 2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O11-12
n
o
i
l
l
i
B

.
s
R
Tc!ccnm Rcvcnucs
FIgurc - 3
Data Rcvcnucs nf Tc!ccnm 5cctnr
FIgurc - 4
21.1
31.7
42.6
5O.3
67.5
7.5
9.5
12.4
13.7
16.4
-
2.O
4.O
6.O
8.O
1O.O
12.O
14.O
16.O
18.O
-
1O.O
2O.O
3O.O
4O.O
5O.O
6O.O
7O.O
8O.O
2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O11-12
Revenue fion Dala Seivices
Shaie of Dala Revenues in TolaI TeIecon Revenues
n
o
i
l
l
i
B

.
s
R
I
e
i
c
e
n
l
a
g
e
*Estimated data revenues of Cellular, LL and LD
Tclccon ocraiors lavc diffcrcni sircans
of rcvcnuc gcncraiion, wlicl can lc
lroadly caicgorizcd inio voicc, daia and
oilcr scrviccs. Voicc scrviccs lavc ilc
conanics in ariicular PTCL, ilcrcforc,
daia rcvcnucs of LL, WLL, CVAS and LDI
conanics lavc slown a significani
growil and lavc rcaclcd Fs. 40.7 lillion
during FY2012, slowing 52 crccni
growil ovcr ilc lasi ycar. On ilc oilcr
land, daia rcvcnucs of ccllular nolilc
sccior slowcd a rclaiivcly slow ycar on
ycar growil of 14 crccni rcacling Fs.
26.8 lillion in FY2012. A significani
fcaiurc of local loo scgncni is ilai slarc
of daia rcvcnuc in iis ioial rcvcnuc las
rcaclcd 35 crccni in FY2012, wlicl was
jusi 2 crccni in FY2008. Conaraiivcly,
ccllular sccior's daia rcvcnucs arc only 9
crccni of ilc ioial rcvcnucs of ilc ccllular
sccior, and ilcrc las lccn no clangc in
ilis slarc during ilc lasi ilrcc ycars.
Daia rcvcnucs of ccllular conanics arc
also cccicd io incrcasc significanily
wiililc launclof 3Cscrviccs.

Tclccon sccior las lccn coniriluiing
significanily io ilc naiional cclcqucr in
icrns of iacs, rcgulaiory fcc, aciivaiion
ia and oilcr clargcs. During FY2012,
ilc sccior las coniriluicd a rccord Fs.
132.5 lillion conarcd io Fs. 117 lillion
lasi ycar. Major slarc of ilis growil las
lccn ilrougl Fcdcral Ecisc Duiy (FED}
and oilcr iacs. Tclccon sccior las lccn
ovcrlurdcncd wiil lcavy iacs and
iclccon conanics arc coniriluiing
alnosi 30 crccni of ilcir rcvcnucs undcr
FED and wiillolding ia. Ccncral Salcs
Ta (CST} on iclcconscrviccs is dcducicd
undcr FED 19.5% wlcrcas nornally
rcvailing CST raic on scrviccs in ilc
cconony is 16%. Faiionalizaiion of
iclccon iacs can osiiivcly coniriluic io
ilc iclccon sccior growil and iclccon
sccior coniriluiioninilc cconony.
TeIecom ContrIbutIon to NatIonaI
Excbequer
15
najor slarc (84%} in ilc ioial iclccon
rcvcnucs in ilc couniry and ioial voicc
rcvcnuc was Fs. 343.9 lillion during
FY2012. Wiil ilc incrcasing usc of daia
scrviccs including lroadland, dial-u
inicrnci, SMS and MMS, ilc rcvcnuc of
ilc conanics fron daia scrviccs lavc
incrcascd ovcr iinc and rcaclcd Fs. 67.5
lillion in FY2012. Tlc slarc of daia
rcvcnuc in ioial iclccon rcvcnuc las also
incrcascd fron 7.5 crccni in FY2008 io
16.4 crccni in FY2012. Droadland
sulscrilcrs in ilc couniry lavc crosscd
ilc 2 nillion narl. Majoriiy of ilcsc
scrviccs arc rovidcd ilrougl LL and WLL
Data and VnIcc Rcvcnucs 5harcs (%)
Cc!!u!ar Opcratnrs
FIgurc - 5

93.3 92.8
90.9 91.0 91.0
0
10
20
30
40
30
60
70
80
90
100
2007-08 2008-09 2009-10 2010-11 2011-12
volce 8evenue uaLa 8evenue
c
g
a
i
n
c
c
r
c
P
98.1
87.5 85.3
76.8
65.3
O
1O
2O
3O
4O
5O
6O
7O
8O
9O
1OO
2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O11-12
Voice Revenue Dala Revenue
Lnca! Lnnp Opcratnrs
c
g
a
i
n
c
c
r
c
P
Tclccon is ilc largcsi coniriluior in CST
collcciion fron scrviccs in ilc couniry.
CST/FED collccicd fron iclccon was Fs.
56.9 lillion in FY2012 conarcd io Fs.
52.7 in ilc rcvious ycar, slowing a
growil of 8 crccni. Tlc growil in ilc
CST/CED collcciion las slowcd down
during FY2012 as collcciions fronccllular
and oilcr scciors slowcd a lowcr growil
ilan rcvious ycar. Fcvcnuc collccicd
ilrougl ccllular nolilc sccior anounis io
Fs. 49.7 lillion during FY2012 conarcd
io Fs. 45 lillion in FY2011, slowing a
growil of 10.5 crccni, wlicl is lowcr
ilan24.2 crccni growila ycar carlicr.
16
5nurcc: IedeiaI Bnard nf Rcvcnuc and PakIstan Tc!ccnmmunIcatInn AuthnrIty.
Nole: ITA's conliilulions conpiise of aII ils ieceipls incIuding IniliaI and AnnuaI License Iee, AnnuaI Specliun Adninislialive Iee, USI and
R&D Iund Conliilulions, Nunleiing Chaiges, License AppIicalion Iee, elc.
Olheis incIude cuslon dulies, WH Tax and olhei laxes.

36.28
44.61
49.35
43.97
52.6O
56.91
17.6O
19.2O
14.2O
6.61
7.18
7.52
9.72
1O.86
9.15
13.56
11.96
14.59
36.95
36.96 39.3O
44.91
45.23
53.52
O
2O
4O
6O
8O
1OO
12O
14O
16O
Olheis ITA Deposils Aclivalion Tax CST
(132.S4)
(100.SS)
(111.63)
(112.00)
(109.0S)
(116.97)
Tc!ccnm CnntrIbutInn tn Exchcqucr
FIgurc - 6
n
o
i
l
l
i
B

.
s
R

6.9 7.3
6.1
3.0
6.0
36.8
40.1
36.2
43.0
49.7
0.9
2.0
1.7
2.7
1.2
-
10.0
20.0
30.0
40.0
30.0
60.0
2007-08 2008-09 2009-10 2010-11 2011-12
CLhers Cellular 8aslc
(S2.7)
(S6.9)
(44.6)
(49.4)
(44.0)
G5T/FED Cn!!cctcd
FIgurc - 7
n
o
i
l
l
i
B

.
s
R
5nurcc: IedeiaI Bnard nf Rcvcnuc
TeIecom Investment
Tclccon sccior of Palisian las aiiracicd
sulsianii al i nvcsincni aficr ilc
dcrcgulaiion. During ilc lasi scvcn ycars,
norc ilan US$ 12 lillion las lccn
invcsicd in ilc iclcconinfrasiruciurc and
ncw icclnologics. Currcnily, ovcr 90
crccni of our oulaiion las acccss io
iclcconscrviccs, wlicl las lccn ossillc
duc io cansion of iclccon infrasir-
uciurc all ovcr ilc couniry ly iclccon
ocraiors. As ocraiors lavc csiallislcd
ilcir lasic infrasiruciurc, invcsincnis
arc rcquircd for ncccssary cansion,
sysicn nainicnancc and ugradcs, and
ncw icclnology adoiion. Tlcrcforc,
iclccon invcsincni, wlicl was io ilc
iunc of US$ 4 lillion in FY2007, las now
rcduccd io US$ 240 nillion during
FY2012.
ForcignDircci Invcsincni (FDI} iniclccon
las also slown sinilar aiicrn as ovcrall
invcsincni in ilc sccior. During FY2006
io FY2010, iclccon sccior aiiracicd ovcr
US$ 6 lillion FDI in ilc couniry, wlicl
was alnosi 30 crccni of ilc ioial FDI in
ilc couniry. During ilc lasi iwo ycars,
ovcrall FDI in ilc couniry las rcduccd
significanily. According io Siaic Danl of
Palisian, ioial FDI in Palisian was US$
813 nillion during FY2012, wlcrcas nci
inflows of FDI in iclccon rcnaincd
ncgaiivc during ilc ycar on accouni of
caiial ouiflow ly sonc conanics.
Ovcrall slow ccononic growil las also
coniriluicd in ilc low invcsincni in
iclccon. Wiil ilc cccicd launcl of
3C/4C scrviccs in ilc couniry during
2013, ii is cccicd ilai ilc ccllular
nolilc sccior will aiiraci significani
invcsincni inilc nci iwo ycars.
17
Tc!ccnm Invcstmcnt
Tab!c - 2

FnrcIgn DIrcct Invcstmcnt
FIgurc - 8
(1,OOO)
-
1,OOO
2,OOO
3,OOO
4,OOO
5,OOO
6,OOO
2OO5 -O6 2OO6 -O7 2OO7 -O8 2OO8 -O9 2O1O -11 2O11 -12
1,9O5
1,824
1,439
815
79 (361)
3,521
5,14O
5,41O
3,72O
1,574
813
IDI in TeIecon
TolaI IDI
n
o
i
I
I
i
M

$
S
U
Souice: Slale ank of Iakislan
Gross VaIue Added
Cross valuc addcd (CVA} of iclcconsccior
is a ncasurc of ilc valuc of scrviccs
roduccd in ilc sccior and is calculaicd
ly Fcdcral Durcau of Siaiisiics on annual
lasis as ari of ilc ccrcisc io conilc ilc
naiional accounis and Cross Doncsiic
Produci (CDP} csiinaics. CVA (ai Facior
Cosi} of cacl sccior in ilc cconony wlcn
TeIecom Imports
During FY2012, ioial iclccon inoris in
ilc couniry rcaclcd US$ 954 nillion,
slowing a slar risc of 24.5 crccni ovcr
ilc rcvious ycar. Tlis incrcasc in ioial
iclccon inoris is duc io a slar risc in
ilc inoris of ccllular nolilc landscis in
ilc couniry, wlicl lavc rcaclcd US$
465.3 nillion in FY2012 conarcd io 218
nillion in FY2011, rcgisicring a growil of
113 crccni. Tlis frcsl risc in ilc inori
of ccll loncs is duc io an incrcasing
dcnand for lcss cosily Clincsc nolilc
landscis wlilc ccllular sulscrilcrs lavc
rcaclcd 120 nillion and an incrcasing
dcnand for ccnsivc snari loncs in ilc
couniry. Tlis inori dcnand is ai ilc
lacl of aiiraciivc nolilc inicrnci
aclagcs and uconing 3C scrviccs. A
lugc inori lill of alnosi lalf a lillion
dollar for ccll loncs is noi dcsirallc
undcr currcni ccononic siiuaiion wlcn
couniry's iradc dcficii las rcaclcd US$
15.4 lillion and couniry is facing a
currcni accouni dcficii of US$ 4.5 lillion.
PTA is cncouraging cisiing and ncw
c onani c s i o i ni i i ai c i c l c c on
nanuf aci ur i ng i n i lc couni r y.
Covcrnncni of Palisian and PTA arc
willing io rovidc all ossillc coocraiion
io faciliiaic ilc roccss. To lcgin wiil,
asscnlly lincs can lc csiallislcd for
sclccicd iclcconcquincnis wiililc lcl
of our closc irading arincrs.
18
Grnss Va!uc Addcd (Currcnt Factnr Cnst)
In Tc!ccnmmunIcatInn 5cctnr
FIgurc - 9
172.O
196.O
238.7
13.9
21.8
-
5.O
1O.O
15.O
2O.O
25.O
-
5O.O
1OO.O
15O.O
2OO.O
25O.O
3OO.O
2OO9-1O 2O1O-11 2O11-12
TeIecon Ciovlh
n
o
i
I
I
i

.
s
R
I
e
i
c
e
n
l
a
g
e
Tc!ccnm Impnrts
Tab!c - 3
US$ (Mi||icn)

2007-08

2008-09

2009-10

2010-11 2011-12
CeIIuIai MoliIe Sels
vilh alleiy

445.9

129.7

169.23

218.2 465.3
Olhei TeIecon
Appaialus

885.1

57O.4

556.45

548.1 488.7
Tnta! Tc!ccnm
Impnrts

1,331.O

7OO.O

725.68

766.3 954.O5
conlincd iogcilcr and adjusicd for iacs
and sulsidics on ilc roduciion, rovidcs
CDP in ilc couniry. During ilc FY2012,
iclccon sccior of Palisian rcgisicrcd a
CVA of Fs. 238.7 lillion, slowing a growil
of 22 crccni fron rcvious ycar. Dascd
on ilis CVA, iclccon sccior las 1.23%
slarc in ilc CDP and 2.3% slarc in ilc
ioial CVA of scrviccs sccior in Palisian for
FY2012.
Souice: IedeiaI uieau of Slalislics
CeIIuIar MobIIe ServIces
Tlc acc of glolal ccllular nolilc growil
las lccn ircncndous ovcr ilc lasi
dccadc. Currcnily, norc ilan 90% of
world oulaiion las acccss io ccllular
nolilc scrviccs, wlicl was jusi 61% in
2003. Ovcr 6 lillion ccllular nolilc
sulscriiion worldwidc las nadc ccllular
nolilc ilc nosi uliquiious icclnology.
Dcvcloing counirics lavc ialcn ilc lcad
in ilc adaiion of ccllular icclnology and
77 crccni of world ccllular sulscrilcrs
arc in ilc dcvcloing world. Tlc ccllular
nolilcs lavc rcaclcd io ilc loiionof ilc
yranid jusi noi as a connunicaiion
dcvicc lui also lcling ilcn in ilcir
lusincsscs and ccononic wcll lcing
ilrougl rangc of nolilc alicaiions and
valuc addcd scrviccs. In faci, ilc nolilc
rcvoluiion las cnicrcd inio a ncw cra of
innovaiion and valuc addcd scrviccs
wlcrc nolilc can lc uscd io siinulaic
growil, cnircrcncursli and roduc-
3
iiviiy ilrougloui ilc cconony.
Palisian is onc of ilc lcading cncrging
ccononics in icrns of covcragc, scrvicc
qualiiy and acccssililiiy of ccllular nolilc
scrviccs in ilc dcvcloing world. Aficr ilc
dcrcgulaiion in 2004, nolilc sccior of
Palisianlas rcnaincd onc of ilc dynanic
ccononics in icrns of ccllular cnciraiion
growil. Now Palisian's nolilc narlci is
going lcyond voicc and a largc nunlcr of
nolilc lonc alicaiions and innovaiivc
lusincss nodcls lavc lccn dcvclocd io
rovidc various valuc addcd scrviccs
ilrougl nolilc lonc landscis. In
ariicular, nolilc lanling iniiiaiivcs ly
ccllular nolilc conanics lavc lccn
arcciaicd ai inicrnaiional foruns.
Covcrnncni and PTA arc cncouraging ilc
usc of nolilc alicaiions io iransforn
dclivcry of lasic scrviccs. Tlc rcgulaior
las lccn succcssful in ncgoiiaiing wiil
nolilc ocraiors io offcr nolilc
alicaiions dcvclocrs 30%-50% of
nolilc alicaiion rcvcnucs, wlicl was
4
rcviously 20%. Molilc alicaiions wiil
local conicni, lcsi suiiing doncsiic
rcquircncnis, can lcl ncci dcvcloncni
clallcngcs inilc couniry.
During FY2012, nolilc sccior of Palisian
crforncd rclaiivcly lciicr conarcd io
rcvious iwo ycars of slow growil.
Ccllular nolilc sulscrilcrs lavc crosscd
ilc narl of 120 nillion wiil a nci addiiion
of 11 nillion sulscrilcrs during FY2012
and nolilc cnciraiion rcaclcd 68.5% ai
ilc cnd of Junc 2012. Dcsiic coniinucd
slow ccononic growil, lcavy iacs and
inicnsc ricc conciiiion, ccllular nolilc
ocraiors nanagcd io carn ioial rcvcnuc
of Fs. 298.5 lillion during FY2012, wiil a
lcalily growil of 14% fron ilc rcvious
ycar. Avcragc Fcvcnuc Pcr Uscr (AFPU}
cr nonil in icrns of Pal Fuccs
incrcascd io Fs. 214.8 during FY2012
conarcd io Fs. 209.3 inrcvious ycar.
19

RcgInna! CnuntrIcs MnbI!c PcnctratInn
(%)
Tab!c - 4

CnuntrIcs 2008 2009 2010 2011 2012
Afghanislan

26.5

34.3

41.4

54.3

64.O

angIadesh

3O.7

35.7

46.2

56.5

62.O

China 48.3

56.O

64.O

73.2

75.3

India 29.1

43.5

61.4

72.O

75.2

NepaI 14.5

19.O

3O.7

43.8

53.5

Iakislan 54.7 58.2 6O.4 64.8 72.1
Sii Lanka 54.1 78.9 83.2 87.O 95.1
Souice: ITU, ITA and velsiles of olhei ieguIalois.
3
lii.//www.iiu.ini/ITU-D/ici/
4
Palisian Tclcconnunicaiion Fcori, Q2 2012, Dusincss Moniior Inicrnaiional
Ocraiors inrovcd ilcir rcvcnuc
sircans ilrougl aiiraciivc aclagcs and
cciiing valuc addcd scrviccs including
nolilc inicrnci, nolilc lanling, ayncni
of uiiliiy lills, infornaiionudaics cic. On
ilc invcsincni sidc, ocraiors invcsicd
US$ 212 nillion during FY2012. Alilougl
ocraiors candcd ilcir nciworls
rcasonally during ilc ycar, ilc nciworl
u-gradaiion rcnaincd slow duc io ilc
dclay in sccirun allocaiion for 3C
scrviccs in ilc couniry. Invcsincnis in
nolilc sccior arc cccicd io sulsiani-
ially incrcasc wlcn ocraiors will ugradc
ilcir nciworls aficr ilc launcl of 3C. Tlc
indusiry would gci a ncw incius ilrougl
ilc auciion of 3C sccirun wlicl will
faciliiaic ilc rovisions of c-lcalil, c-
financc, c-govcrnncni, c-agriculiurc and
c-cducaiion.
Wiil a lcalily sulscrilcr growil during
ilc FY2012, ilc nolilc cnciraiion in
Palisianlas rcaclcd 68.39% ai ilc cnd of
Junc 2012, slowing a growil of 5.8% ovcr
ilc lasi ycar. Tlc growil in nolilc
cnciraiion las lccn lciicr during ilc
lasi iwo ycars conarcd io FY2009 and
FY2010, wlcn nolilc sccior of Palisian
was ncgaiivcly affccicd ly dcvasiaiing
floods and glolal financial crisis. In 2008,
ilc nolilc cnciraiion in Palisian was
MobIIe PenetratIon
ilc liglcsi anong ilc Souil Asian
counirics duc io carly iniiiaiivcs of PTA io
iniroducc conciiiionand dcrcgulaiionin
ilc sccior conarcd io oilcr counirics in
ilc rcgion. In rcccni ycars lowcvcr, sonc
counirics in ilc rcgion lavc ovcrialcn ilc
osiiion of Palisian. Sincc 2009, nolilc
cnciraiion growil in Palisian rcnaincd
in singlc digii duc io slow ccononic
growil, narlci naiuriiy and availaliliiy
of only 2C scrviccs in ilc narlci. In ilis
si iuaii on, rural narlcis rovi dc
ooriuniiics for ilc ccllular nolilc
ocraiors io incrcasc nolilc cnciraiion
inilcsc arcas.
20
O
1O
2O
3O
4O
5O
6O
7O
4O.9O
54.7O
58.22
6O.4O
64.76
68.39
MnbI!c PcnctratInn In PakIstan
FIgurc - 10
e
g
a
l
n
e
c
i
e
I
PcrInd

Punjab

5Indh

KPK

Ba!nchIstan
2OO7-O8

2OO8-O9

2OO9-1O

2O1O-11

2O11-12
57.9
61.6
62.9
65.4
68.1
62.1
66.2
69.6
78.3
84.O
36.3

37.O

39.1

42.2
46.2
27.1

3O.6

35.O

41.1
45.9
MnbI!c PcnctratInn by PrnvIncc (%)
Tab!c - 5
Anong rovinccs, as of cnd Junc 2012
nolilc cnciraiion is ilc liglcsi in Sindl
(84%} followcd ly Punjal (68.1%}. Oilcr
rovinccs lavc lcss ilan 50% cnciraiion
i.c. Klylcr Palliunllawa (42.2%} and
Daloclisian (45.9%}. Covcrnncni and
PTA lavc lccn cncouraging ccllular
nolilc ocraiors io cand ilcir nciworls
i n ilc rovi ncc of Dal ocli sian.
Fcsulianily, Daloclisian las lccn
consisicnily slowing ilc liglcsi growil
in nolilc cnciraiion anong rovinccs
ovcr ilc lasi four ycars. Now Daloclisian
las nolilc cnciraiion closc io ilai of
KPK, wlcrcas ai ilc cnd of Junc 2008
Daloclisian was 8.8 crccniagc oini
lclind KPK in icrns of nolilc
cnciraiion.
MobIIe SubscrIptIon
Tlcrc wcrc 120.15 nillion nolilc
sulscrilcrs ai ilc cnd of FY2012
conarcd io 108.9 nillion sulscrilcrs
lasi ycar dciciing a lcalily growil of
10.3% ovcr ilc lasi ycar. Oui of 120.15
nillion nolilc sulscrilcrs, 115.89
nillion arc rc-aid (98.40%} and 1.88
nillion osi-aid (1.60%}. Tlc crccniagc
of rc-aid in ioial sulscrilcrs las
incrcascd ovcr ilc ycars i.c. incrcasing
fron 97.2% in FY2007 io a currcni figurc
of 98.4%. CMPal and Tclcnor arc ilc iwo
conanics ilai lavc ilc liglcsi raiio of
rc-aid sulscrilcrs. Hcavy rcliancc of
ccllular nolilc narlci on rc-aid
sulscrilcrs is ilc norn for cncrging
narlcis. Tlcrc arc iwo nain rcasons for a
growing slarc of rc-aid sulscrilcrs in
Palisian. Firsi, ilc ncw addiiions in ilc
sulscrilcr lasc nosily conc fron lowcr
siraia, wlicl lavc norc convcnicncc in
oiing for rc-aid oiions. Sccond,
ccllular ocraiors lavc iniroduccd
innovaiivc iariff lans, casy rcclargc
oiions, lalancc iransfcrs and nany
aiiraciivc rc-aid aclagcs ilai rovidc
iariff lans cusionizcd io ilc nccds of ilc
uscrs.
As of cnd Junc 2012, ilcrc wcrc 66.79
nillion sulscrilcrs in Punjal, followcd ly
Sindl (34.04 nillion}, KPK (12.88 nillion}
and Daloclisian (4.06 nillion}. Tlc slarc
of Punjal in ioial nolilc sulscrilcrs las
lccn dcclining ovcr ilc lasi fcw ycars
wlcrcas ilc slarc of oilcr rovinccs is
incrcasing. Tlis ircnd is arily duc io
usurgc in nolilc sulscriiion in ilc
rovincc of Sindl and Daloclisian, in
ariicular, during ilc lasi iwo ycars.
21
Cc!!u!ar MnbI!c 5ubscrIbcrs
FIgurc - 12
Prc-paId and Pnst-paId as pcrccntagc
nf Tnta! 5ubscrIbcrs
FIgurc - 11
97.2
97.4
97.5
98.4 98.4 98.4
2.8
2.6
2.5
1.6
1.6 1.6
O.O
O.5
1.O
1.5
2.O
2.5
3.O
96.4
96.6
96.8
97.O
97.2
97.4
97.6
97.8
98.O
98.2
98.4
98.6
2OO6 -O7 2OO7 -O8 2OO8 -O9 2OO9 -1O 2O1O -11 2O11 -12
Iiepaid Iosl -paid
I
e
i
c
e
n
l
a
g
e
e
g
a
l
n
e
c
i
e
I
-
2O.OO
4O.OO
6O.OO
8O.OO
1OO.OO
12O.OO
14O.OO
2OO5-O6 2OO6-O7 2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O11-12
33.93
63.16
88.O5
94.34
99.19
1O8.89
12O.15
n
o
i
I
I
i
M
22

Nct AddItInn In Cc!!u!ar MnbI!c 5ubscrIbcrs
Tab!c - 6

MnbI!Ink

Ufnnc

CMPak

Instaphnnc Tc!cnnr WarId Tnta!
2OO8-O9

(2,895,524)

1,9O4,267

2,435,813

(287,O86) 2,767,94O 2,396,878 6,322,288
2OO9-1O

3,O65,7O8

(455,6O7)

317,717

(34,O48) 2,9O5,O92 (955,O49) 4,843,813
2O1O-11 1,175,614 984,687 4,223,4O5 - 2,868,858 456,111 9,7O8,675
2O11-12 2,575,273 3,363,474 5,9O9,29O - 3,296,644 (3,887,962) 11,256,719
Cc!!u!ar 5ubscrIbcrs 5harc
FIgurc - 13
MoliIink
3O.7
Ufone
18.9
CMIak
1O.O
TeIenoi
24.5
Waiid
16.O

MoliIink
29.9
Ufone
19.9
CMIak
14.O
TeIenoi
24.9
Waiid
11.2

2010-11 2011-12
Net AddItIons
During ilc FY2012, ilc ccllular nolilc
ocraiors of Palisian wiil ilcir
aggrcssivc narlciing, aiiraciivc aclagcs
and sccial offcrs wcrc allc io add 11.26
nillion sulscrilcrs in ilc nolilc
sulscrilcr lasc. Tlis sulsianiial nci
addiiion in sulscrilcrs lavc lccn
aclicvcd anid addiiional rcquircncnis ly
ilc rcgulaior for SIM rcgisiraiion and
aciivaiion, and oilcr conirols for
roliliiing ilc salc of dual or no IMEI
nunlcr. Tlis slows ilai ilcrc las lccn
snooil adoiion of ncw roccdurcs of
SIM aciivaiion. Morcovcr, ilc nci addiiion
of FY2012 (11.26 nillion} is norc ilan ilc
conlincd nci addiiions during FY2009
and FY2010 wlcn ilc ccllular nolilc
narlci was lii ly floods and glolal
financial crisis.
In faci, four narlci laycrs Mollinl,
Ufonc, CMPal and Tclcnor addcd 15.44
nillion sulscrilcrs during FY2012,
lowcvcr, Warid suffcrcd significani loss of
3.9 nillion sulscrilcrs, and rcsulianily
ilc nolilc narlci cndcd u wiil 11.26
nillion nci addiiions during ilc ycar.
Inicrcsiingly, CMPal, ilc snallcsi laycr
in ilc narlci wiil iis inrcssivc growil
noncni un addcd 5. 91 ni l l i on
sulscrilcrs, wlicl is norc ilan doullc
ilc nci addiiion of 2.58 nillion ly
Molilinl, ilc largcsi laycr in ilc narlci.
Ufonc and Tclcnor addcd 3.36 nillion and
3.30 nillion sulscrilcrs rcscciivcly
during ilc ycar.
Molilinl, wlicl las lccn ilc largcsi
laycr in ilc nolilc narlci of Palisian, is
losing iis narlci slarc. Tlc narlci slarc
of Molilinl, wlicl was norc ilan 50% ai
ilc iinc of dcrcgulaiion in 2004, las
dcclincd io 29.9% ai ilc cnd of FY2012.
Tlc ncw laycr, CMPal, wiil iis
aggrcssivc narlciing las lccn allc io
aclicvc a narlci slarc of 14.4% in lcss
ilan fivc ycars of siari of iis ocraiions in
Palisian. Duc io sulscrilcrs clurn and
inicnsc conciiiion fronoilcr ocraiors,
Warid is coniinuously losing iis narlci
slarc sincc FY2009 and currcnily las ilc
lowcsi narlci slarc of 11.2% anong all
ccllular nolilc ocraiors.
Market Sbare
23
O
1OO
2OO
3OO
4OO
5OO
6OO
MoliIink Ufone CMIak TeIenoi Waiid
367
461
5O5
533
279
CompetItIon In tbe CeIIuIar Market
Ccllular narlci of Palisian is cnjoying a
lcalily conciiiion. Tlc siruciurc of ilc
narlci wiil rcscci io sulscrilcrs and
rcvcnuc slarcs las lccn gciiing norc
O.282
O.25O
O.23O
O.236
O.225
O.224
O.2OO
O.21O
O.22O
O.23O
O.24O
O.25O
O.26O
O.27O
O.28O
O.29O
HcrfIndha!-HIrschman Indcx
(a mcasurc nf cnmpctItInn In thc markct)
FIgurc - 14
Nole: The index cIosei lo zeio shovs peifecl conpelilion
concii ii vc ovcr ilc ycars. Tlc
Hcrfindlal-Hirsclnan indc (HHI}, a
connonly uscd ncasurc of conciiiionin
ilc narlci las lccn calculaicd for ilc
Palisiani ccllular narlci on ilc lasis of
sulscriiion as is slown in Figurc - 14.
HHI closc io zcro slows a crfcci
8,7O5
13,725
21,518
28,159
3O,126
31,3O3
33,92O
-
5,OOO
1O,OOO
15,OOO
2O,OOO
25,OOO
3O,OOO
35,OOO
4O,OOO
2OO5 -O6 2OO6 -O7 2OO7 -O8 2OO8 -O9 2OO9 -1O 2O1O -11 2O11 -12
Cc!! 5Itcs
FIgurc - 15
conciiiion in ilc narlci and HHI closcr
io onc indicaics a casc of nonoolisiic
siruciurc in ilc narlci. Tlc calculaicd
HHI for ilc nolilc narlci of Palisian is
dciciing a dcclining ircnd, wlicl slows
ilai ilc conciiiion las incrcascd in ilc
narlci ovcr ilc lasi ycars.
Tlc ccllular nolilc nciworl is covcring
ovcr 92 crccni of ilc land arca of
Palisian. Ccllular nolilc conanics lavc
candcd ilcir nciworls io cvcry nool
and corncr of ilc couniry. Aficr iwo ycars
of rclaiivcly slow nciworl growil, ccllular
indusiry las slown a lcalily growil of
8.4% in ccll siics during FY2012. Ai ilc
cnd of FY2012, ilcrc wcrc 33,920 ccll
siics in Palisian conarcd io 31, 303 ccll
siic lasi ycar, wiil a nci addiiion of 2,617
ccll siics during ilc ycar. Wiil ilc
nciworl cansion, nolilc ocraiors
lavc li glcr covcragc of Tclsi l
Hcadquaricrs. Inicrcsii ngl y, ncw
ocraiors lavc largcr Tclsil covcragc.
Tclcnor las ilc liglcsi covcragc wiil iis
nciworl covcring 533 Tclsil H/Qs
followcd ly CMPal covcring 505 Tclsil
Hcadquaricrs.
Network
TchsI! H/Qs cnvcrcd by
Cc!!u!ar MnbI!c Opcratnrs
(As nf Junc 2012)
FIgurc - 16
24
Average Revenue per User
Palisian's ccllular narlci is crforning
wcll in icrns of Avcragc Fcvcnuc cr Uscr
(AFPU} cr nonil. During FY2012 AFPU
cr nonil in Pal ruccs was Fs. 217 and
las slown a sligli uward ircnd during
ilc lasi four ycars. In conarison, ilc
AFPU cr nonil in ilc Indian ccllular
narlci las dcclincd slarly fron Indian
Fs. 212 in FY2009 io Indian Fs. 122 in
FY2011 slowing a dcclinc of 43%.
Ccllular nolilc ocraiors in Palisian
lavc inrovcd ilcir cr sulscrilcrs
rcvcnucs dcsiic largc addiiion of low
inconc uscrs in ilc nolilc sulscrilcr
lasc and aggrcssivc ricc conciiiion in
ilc narlci. Ccllular nolilc ocraiors can
incrcasc AFPUs ilrougl addiiional daia
rcvcnucs ly offcring non-voicc scrviccs
lilc nolilc lanling.
incrcasc in voicc and SMS iraffic (scc
Figurcs 18 io 20}. An incrcasing nunlcr
of valuc addcd scrviccs in Palisian
i ncl udi ng f i nanci al scrvi ccs and
212
156
122
1O2
194
2O3
211
217
8O
1OO
12O
14O
16O
18O
2OO
22O
24O
2OO8-O9 2OO9-1O 2O1O-11 2O11-12
India (Indian Rs.) Iakislan (Iak Rs.)
Cc!!u!ar MnbI!c Avcragc Rcvcnuc
pcr Uscr /Mnnth
FIgurc - 17
Souice: ITA and CeIIuIai Opeialois Associalion of India
Nole: Lslinaled Indian ARIU foi lhe yeai 2O11-12
TraIIIc
In rcccni ycars, ilc ccllular narlci of
Palisian las sccn cui ilroai conciiiion
in voicc and SMS iariffs. Molilc ocraiors
coniinucd io offcr aiiraciivc aclagcs
including frcc calls and unliniicd SMS.
Tlcsc aclagcs lavc rcsulicd in lugc
22.6
61.O
151.6
222.3
277.7
O.O
5O.O
1OO.O
15O.O
2OO.O
25O.O
3OO.O
2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O11-12
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FIgurc - 18
infornaiion scrviccs arc nosily SMS
lascd and lavc also coniriluicd io ilc
incrcasc in SMS iraffic. For canlc,
nolilc lanling scrviccs in Palisian arc
SMS lascd and conlciion of cacl
financial iransaciion involvcs nuliilc
SMS gcncraiion. Tlc usc of SMS is
rcvalcni anong ilc nolilc sulscrilcrs
in Palisian, ilcrcforc, nolilc ocraiors
arc dcsigning ncw scrviccs lascd on SMS
usagc. Ai a iinc wlcn rcvcnucs fron
iradiiional voicc scrviccs lavc slowcd
down, nolilc ocraiors arc aggrcssivcly
iniroducing valuc addcd scrviccs io
incrcasc ilcir rcvcnucs. Tlis las rcsulicd
in lugc incrcasc in SMS iraffic. During
FY2012, a rccord 277.7 lillion SMSs wcrc
cclangcd ly ilc nolilc cusioncrs,
slowing an incrcasc of 25% fronrcvious
ycar.
Tlc voicc iraffic of ccllular nolilc narlci
las slown ircncndous growil ovcr ilc
lasi fcw ycars. In ariicular, ccllular
nolilc ouigoing iraffic io ccllular nciworl
las rcaclcd 192.9 lillion ninuics in
25
FY2012 wiil an incrcasc of 40% fron ilc
rcvious ycar. Tlc sulsianiial incrcasc in
ilc ccllular nolilc ninuics is duc io an
incrcasing nunlcr of ccllular iariff
aclagcs wiil unliniicd call offcrs on ilc
sanc nciworl. Inicrnaiional inconing
iraffic on ccllular nciworl las also
rcaclcd 15.1 lillion ninuics during
FY2012, a slar risc of 119% ovcr ilc lasi
ycar. Naiional ccllular iraffic io ficd
nciworls las dcclincd ovcr ilc rcccni
ycars duc io significani incrcasc in ilc usc
and cnciraiion of ccllular nolilcs in ilc
sociciy. In FY2012, 2.6 lillion naiional
oui goi ng ccl l ul ar ni nui cs wcrc
icrninaicd on ficd nciworls conarcd io
2.9 lillionninuics inFY2010.
Tlc voicc and SMS iraffic cr sulscrilcr
cr nonil is rovidcd in Figurcs 21 & 22.
In Palisian, on avcragc, a ccllular nolilc
sulscrilcr is naling ouigoing voicc calls
of 141 ninuics cr nonil wlcrcas
gcncraiing 200 SMS, wlicl iranslaics io 5
ninuics of ouigoing voicc calls cr day
and alnosi 7 SMS cr day. During
FY2012, ilcrc las lccn liglcr growil of
24.4% in SMS cr sulscrilcrs conarcd
io growil of 12.6% in ouigoing voicc
ninuics.
O
5O
1OO
15O
2OO
2OO9 - 1O 2O1O-11 2O11 -12
2.9
2.4 2.6
76.0
137.7
192.9
lo Iixed Nelvoiks lo MoliIe Nelvoiks
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OutgnIng TraffIc
FIgurc - 19
O
2
4
6
8
1O
12
14
16
2OO9-1O 2O1O-11 2O11-12
1.84 2.3O
1.64
5.14
6.88
15.O5
InleinalionaI Oulgoing InleinalionaI Inconing Tiaffic
n
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FIgurc - 20
Avcragc 5M5/5ubscrIbcr/Mnnth
FIgurc - 21
Avcragc OutgnIng
MInutcs /5ubscrIbcr/Mnnth
FIgurc - 22
131
178
2OO
-
5O
1OO
15O
2OO
25O
2OO9 -1O 2O1O-11 2O11-12
S
M
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114
141
-
2O
4O
6O
8O
1OO
12O
14O
16O
2OO9-1O 2O1O-11 2O11-12
26
BasIc ServIces
Dasic scrviccs includc ficd local loo
(FLL}, wirclcss local loo (WLL} and long
disiancc inicrnaiional (LDI} scrviccs. PTA
dcrcgulaicd ilc iclcconsccior in 2004 ly
iniroducing cffcciivc conciiiion in ilc
local loo sccior so ilai ncw ocraiors
could csiallisl ilcnsclvcs in ilc narlci
and uliinaicly lrcal ilc nonooly of
PTCL. Howcvcr, duc io concniial risc in
ccllular adoiion and dclaycd roll oui of
ncw ocraiors' nciworls, ilc dcsircd
rcsulis could noi lc fully aclicvcd. Tlc
incunlcni lolds significani slarc of ilc
narlci wlilc cnciraiion lcvcl siill
rcnains disnal. PTA is cognizani of ilc
siiuaiion and siriving lard io clcvaic ilc
cnciraiion lcvcl of ilc local loo scrviccs.
LDI indusiry, on ilc oilcr land, is
rogrcssing ai a raid acc as rccord
nunlcr of inconing and ouigoing
ninuics was rccordcd on ilc LDI
nciworls during ilc FY2012.
On ilc glolal froni, ficd local loo
scrviccs lavc lccn cicnsivcly siraincd
ovcr ilc lasi dccadc duc io raid
advanccncnis in ilc wirclcss arcna
csccially ccllular nolilc scrviccs and
onl i nc connuni caii on f aci l i ii cs.
According io ITU's World Tclccon/ICT
Indicaiors Daialasc as slown in Figurc -
23, glolal ficd linc sulscriiions lavc
drocd io 17.3 cr 100 inlaliianis fron
19.2 cr 100 inlaliianis during ilc lasi
fivc ycars. During ilc sanc criod, nolilc
ccllular sulscriiions lavc incrcascd
fron 33.9% io 85.7% wlicl narls ilc
ligl succcss of nolilc scrviccs glolally.
Inicrnci usagc las also norc ilan
doullcd ovcr ilc lasi fivc ycars as nolilc
lroadland sulscriiions arc also growing
fasicr ilan ilc ficd lroadland scrviccs.
Tlc world is incrcasingly slifiing iowards
wirclcss connunicaiion soluiions as a
clcar diffcrcncc cisis in ficd and nolilc
lroadland sulscriiions ircnd.
15.5
18.4
22.2
27.3
33.9
41.7
5O.6
59.9
68.2
77.1
85.7
8.O
1O.7
12.3
14.1
15.7
17.5
2O.5
23.2
25.6
29.2
32.5
16.6
17.2
17.8
18.7 19.1 19.2
18.8 18.5 18.3
17.8
17.3
4.O
6.3
9.O 11.2
15.7
O.6
1.O
1.6
2.4
3.4
4.3
5.2
6.1
6.8 7.7
8.5
O
1O
2O
3O
4O
5O
6O
7O
8O
9O
1OO
2OO1 2OO2 2OO3 2OO4 2OO5 2OO6 2OO7 2OO8 2OO9 2O1O 2O11
MoliIe -ceIIuIai leIephone sulsciiplions
IndividuaIs using lhe Inleinel
Iixed- leIephone sulsciiplions
Aclive noliIe - lioadland sulsciiplions
Iixed (viied) -lioadland sulsciiplions
G!nba! ICT Dcvc!npmcnts, 2000-2011
FIgurc - 23
Souice: ITU WoiId TeIeconnunicalion /ICT Indicalois dalalase
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Local loo scrviccs in Palisian, csccially
FLL, arc liglly dccndcni on incunlcni.
PTCL las ovcr 6 nillion insiallcd ficd
lincs caaciiy of wlicl 53% lincs arc in
usc as of Junc, 2012. Tlc conany lci
u iis aiicnis io win lacl cusioncrs ly
iniroducing ncw offcrs io landlinc
cusioncrs. A nunlcr of aclagcs sucl as
Fccdon, DouIc Huuncc, und Sundu
Oc wcrc rollcd oui io iargci ilc various
nccds of cusioncrs. Tlc conany also
launclcd an SMS conlaini sysicn
wlcrc a uscr can lodgc conlaini aloui
lis/lcr landlinc nunlcr via SMS ilcrcly
avoiding ilc lasslc of calling lcllinc
scrviccs. Tlc conany las also vowcd io
invcsi Fs. 100 lillion in ilc Palisian
narlci in ilc nci fivc ycars wlicl is
wclconc ncws for ilc dcvcloncni of local
5
loo sccior and lroadland . Tlc
conany vows io cicnd ilc rcacl of iis
scrviccs io rovidc ficd linc and
lroadland io fivc nillion colc in ilc
ncar fuiurc.
In icrns of sulscrilcrs, WLL sccior is
slowing sicady rogrcss as sulscrilcr
lasc las incrcascd in ilc FY2012. PTCL,
WorldCall and Waiccn lavc crforncd
vcry wcll in WLL scgncni ly adding ligl
nunlcr of sulscrilcrs in FY2012. FLL
sccior, on ilc oilcr land, losi sulscrilcrs
nainly duc io dcclinc in PTCL's ficd linc
cusioncrs. Oilcr ocraiors in FLL lilc
NayaTcl and NTC nanagcd osiiivc
addiiions io ilcir sulscrilcr lasc.
Local loo iclcdcnsiiy of Palisian las
lccn dcclining for ilc lasi fcw ycars
dcsiic scvcral cfforis fron PTA io
iniroducc lcalily conciiiion in ilc
narlci. Tlc glolal dcclinc of ficd linc
TeIedensIty
conncciion owing io sulsiiiuiion cffcci
causcd ly ccllular nolilc scrviccs las
also lccn wiincsscd in Palisian.
Currcnily, iclcdcnsiiy conlining ficd
and wirclcss local loo scrviccs siands ai
3.3% in Palisian as of Junc, 2012 as
conarcd io 3.5% ai ilc cnd of sanc
criod lasi ycar. Tlc dcclinc can nainly lc
aiiriluicd io falling iclcdcnsiiy of FLL
scrviccs fron 1.9% in 2011 io 1.7% in
2012 as cvidcni ly Figurc - 24. Alilougl
WLL sulscrilcr lasc also incrcascd, WLL
iclcdcnsiiy las rcnaincd cacily ilc sanc
for ilc lasi four ycars i.c. 1.6% as ilc
incrcasc in sulscrilcrs is offsci ly ilc
oulaiion incrcasc cacl ycar. Tlc
diffcrcniiaiing facior in ilc conirasiing
ircnd of FLL and WLL scciors is nainly
duc io crfornancc of PTCL.
1.4
1.6 1.6 1.6 1.6
2.7
2.2 2.1
1.9 1.7
O.O
O.5
1.O
1.5
2.O
2.5
3.O
3.5
4.O
4.5
2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O11-12
LocaI Loop WiieIess LocaI Loop
(3.7)
(3.S) (3.3)
(3.8)
(4.1)
Lnca! Lnnp Tc!cdcnsIty
FIgurc - 24
SubscrIbers
Tlc ioial local loo sulscrilcr lasc
including ficd and wirclcss siood ai 5.87
nillion ai ilc cnd of FY2012. Tlc LL
indusiry las grown ly 1.5% during ilc
lasi ycar aficr succcssivc dcclinc in ilc
lasi iwo fiscal ycars. In ilc FLL sccior, a
sligli dcclinc in sulscrilcr lasc i.c.
31,219 las lccn wiincsscd wiil 2.99
nillion sulscrilcrs as of Junc, 2012. On
ilc oilcr land, WLL sulscrilcr lasc
incrcascd ly 112,814 ilcrcly rcacling a
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ioial of 2.88 nillion sulscrilcrs ai ilc cnd
of FY2012. Tlc osiiivc growil in
sulscrilcrs aclicvcd during ilc rcoricd
criod is a rcsuli of sirong crfornancc of
PTCL, Waiccn and WorldCall nainly in
ilc WLL sccior. Howcvcr, ilc ovcrall affcci
of ilc sulscrilcr addiiion on ilc
iclcdcnsiiy figurcs was nininal lccausc
of sulscqucni oulaiionincrcasc.
PTCL rcnains io lc ilc doninani laycr
in loil ilc FLL and WLL sccior wiil norc
ilan 74% slarc in ilc ovcrall local loo
sulscrilcr lasc. Alilougl PTCL's FLL
sulscrilcr lasc dcclincd ly 34,087 in
FY2012, ilc nagniiudc was nuclsnallcr
ilan ilai of rcvious ycars. On ilc oilcr
land, iis WLL sulscrilcrs incrcascd ly
70,528 ilcrcly lccing ilc ovcrall nci
addiiions of ilc conany on ilc osiiivc
sidc of ilc scalc. Oilcr FLL ocraiors lilc
NTC, NayaTcl, WorldCall and Drain lad
sligli fluciuaiions in ilc sulscrilcrs lasc
as NTC addcd 1,141, NayaTcl addcd
1,211, WorldCall dcclincd ly 225 and
lrain addcd 796 sulscrilcrs during
FY2012.
WLL sccior slows a norc cncouraging
iciurc io ilai of FLL as najor WLL
conanics nanagcd io gci rcscciallc
induciions in ilcir sulscrilcr lasc. PTCL
is ilc nain coniriluior io ilc growil of
WLL sccior during FY2012 as ilc
conany addcd 70,528 ncw sulscrilcrs.
Waiccn and WorldCall also crforncd wcll
as ilc conanics addcd 24,077 and
20,979 ncw sulscrilcrs during ilc
rcoricd ycar.
Long Disiancc and Inicrnaiional (LDI}
scrviccs arc ilc connunicaiion lridgc
ilai lccs Palisian connccicd io ilc rcsi
of ilc world via sulnarinc filcr oiic and
saiclliic linls. LDI ocraiors carry
nillions of voicc ninuics cvcry day, io and
fron Palisian via nuliilc undcrsca and
ovcr ilc air linls.
Tlc ioial inicrnaiional iraffic (inconing
lus ouigoing} rcaclcd an all iinc ligl
20.2 lillion ninuics during ilc FY2012 as
conarcd io 11.3 lillion ninuics in ilc
rcvious ycar ilcrcly aclicving 79%
ovcrall growil. Tlis lugc risc in ilc
growil is nainly duc io concniial risc in
ilc inconing iraffic on ilc LDI nciworls.
Tlc ouigoing iraffic on ilc LDI nciworls
Long DIstance and
InternatIonaI
4.44
3.53
3.42
3.O2 2.99
1.16
2.62
2.66
2.7O 2.88
O.OO
1.OO
2.OO
3.OO
4.OO
5.OO
6.OO
7.OO
2OO7 - O8 2OO8 -O9 2OO9 -1O 2O1O -11 2O11 -12
WLL ILL
(S.72)
(S.60)
(6.14)
(6.08)
(S.87)
Lnca! Lnnp 5ubscrIbcrs
FIgurc - 25
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1,662
2,886
3,2O9
3,629
3,979
-
5OO
1,OOO
1,5OO
2,OOO
2,5OO
3,OOO
3,5OO
4,OOO
4,5OO
2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O1-12
Nole: 2O1O-11 Revised
IntcrnatInna! OutgnIng MInutcs
by LDI Opcratnrs
FIgurc - 26
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grcw sicadily ly 10% wiil 3.9 lillion
ninuics rccordcd during ilc FY2012.
A liglly sicc risc in ilc ioial inconing
inicrnaiional ninuics las lccn wiincsscd
in ilc FY2012 as dcicicd in Figurc - 27. A
ioial of 16.2 lillion ninuics lavc lccn
carricd ly LDI ocraiors io ilc couniry,
ilc liglcsi cvcr sincc ilc conncnccncni
of LDI scrviccs in Palisian. If conarcd
wiil 7.7 lillion ninuics rccordcd in FY
2010-11, a siunning growil of 109% las
lccn aclicvcd in ilc ioial inicrnaiional
iraffic ninuics ly LDI ocraiors.
Broadband
Droadland is norc ilana connunicaiion
icclnology; ii is a significani ccononic
siinulus for any couniry as clanging
dynanics of ilc world cconony rcly
lcavily on wcll connccicd ccononic
rcsourccs of a couniry. Advanccd conicni,
li gl qual i i y ncdi uns, rcl i all c
infrasiruciurc and wcll linlcd infornaiion
rcosiiorics dcicrninc ilc fuiurc of
couniry's cconony ly roviding rigli
infornaiion dclivcrcd ilrougl rcliallc
and sccurc connunicaiion clanncls ai
ilc rigli iinc.
Tlc glolal icclnological ircnd las slificd
fron voicc io daia scrviccs, wiil
lroadland lcing ilc lacllonc of scrvicc
dclivcry. Tclccon conanics arc uiiing
sirong cnlasis on roviding innovaiivc
alicaiions, cusionizcd soluiions, valuc
addcd scrviccs and local conicni as ari of
ilc drivc io find ncw rcvcnuc sircans.
Today, ilcrc arc 600 nillion lroadland
sulscrilcrs worldwidc as of Q1, 2012.

5,337
6,O34
6,334
7,737
16,212
13.1
5.O
22.2
1O9.5
-
2O
4O
6O
8O
1OO
12O
O
2,OOO
4,OOO
6,OOO
8,OOO
1O,OOO
12,OOO
14,OOO
16,OOO
18,OOO
2OO7 -O8 2OO8 -O9 2OO9 -1O 2O1O -11 2O11 -12
Tiaffic Ciovlh
IntcrnatInna! IncnmIng MInutcs
by LDI Opcratnrs
FIgurc - 27
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2O
4O
6O
8O
1OO
12O
14O
16O
18O
China USA }apan Ceinany Iiance Russia UK Soulh
Koiea
iaziI IlaIy

Tnta! Brnband LIncs
Tnp 10 CnuntrIcs Q1 2012
FIgurc - 28
30
Clina lcads ilc world lroadland narlci
followcd ly USA, Jaan, Ccrnany and
Francc. In icrns of icclnology, DSL las
norc ilan 60% of ilc world's lroadland
sulscriiions wlilc Callc Modcn covcrs
6
19% and Filcr lolds 18% slarc.
Droadland in Palisian is an canlc of a
conciiiivc, icclnologically advanccd,
wcll rcgulaicd and consuncr fricndly
narlci. Covcrnncni of Palisian las
cicndcd full suori io iclccon sccior
csccially lroadland, ly scnding Fs. 22
lillion on rural iclccon dcvcloncni
7
ilrougl USF. Sonc of ilc fruiis of ilis
scnding includc 7400 ln of filcr oiics
laid in far flung arcas, alnosi lalf a
nillion frcc lroadland conncciions,
conncciiviiy io ilousands of snall
iowns/villagcs, rovision of inicrnci io
cducaiional insiiiuics and lilrarics and
sulsidizcd lroadland raics in rojcci
arcas. Morcovcr, ilc Princ Minisicr of
Palisian las alrcady announccd ilai
Covcrnncni lans io allocaic Fs. 17
lillion in nci ycar's ludgci for sircicling
ilc lroadland scrviccs furilcr in un-
scrvcd and undcr-scrvcd arcas of ilc
8
couniry. PTA lci a icclnology-ncuiral
liccnsing rcginc ilcrcly faciliiaiing influ
of laicsi lroadland icclnologics sucl as
WiMAX, EvDO, VDSL2, in addiiion io
cisiing infrasiruciurc of DSL, HFC,
FTTH, Saiclliic cic. Tlc ocraiors arc
clurning oui ncw scrvicc lans and
roviding cusioncr inccniivcs io incrcasc
ilcir sulscrilcr lasc. Alilougl ilc
cnciraiion lcvcl is sicadily rising,
lroadland infrasiruciurc dcvcloncni is
jusi onc of ilc scvcral lcy faciors io lc
addrcsscd. Low liicracy raic, lacl of local
conicni, cosi of cniry, ricc of
conuicr/snari lonc and awarcncss of
ilc gcncral ullic arc oilcr arcas wlicl
nccd conccricd cfforis fron ilc indusiry
and rcgulaior alilc.
Pcnciraiion lcvcl of lroadland scrviccs in
Palisian las lccn rogrcssing ai a
lcisurcly lui sicady acc. Tlc currcni
cnciraiion of lroadland was 1.2% ai ilc
cnd of FY2012 as conarcd io 0.89% as of
Junc, 2011. Alilougl ilc lroadland nci
addiiions and growil raics lavc lccn
saiisfying, coordinaicd cfforis arc
rcquircd ly ilc rcgulaior, indusiry and
ilc Covcrnncni io addrcss scvcral lcy
faciors ilai arc lindcring ilc cnciraiion
of lroadland in Palisian. Tlcsc faciors
includc ligl cosi of cniry, low liicracy
lcvcl, lacl of awarcncss, oor ficd linc
infrasiruciurc and social conccrns. PTA
rcgularly addrcsscs ilcsc loiilcnccls ly
lolding various scninars, conduciing
rcscarcl siudics, roviding rcgulaiory
faciliiaiion io ilc liccnsccs and lccing
ilc QoSinclccl.
PenetratIon
6
lii.//oini-ioic.con/rcss.l
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lii.//www.alisianrcssfoundaiion.org/infornaiion-icclnology/51825
0.02
0.03
0.11
0.23
0.33
0.89
1.20
-
0.20
0.40
0.60
0.80
1.00
1.20
1.40
2003-06 206-07 2007-08 2008-09 2009-10 2010-11 2011-12

Brnadband PcnctratInn (%)
FIgurc - 29
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SubscrIber MIx
Droadland sulscrilcrs crosscd ilc iwo
nillion narl in jusi a fcw ycars sincc
conciiiion was firsi iniroduccd in
Palisian wiil conncrcial launcl of
Waiccn in 2007. Tlis ycar, ilc lroadland
indusiry addcd ilc liglcsi nunlcr of
sulscrilcrs cvcr wlilc avcragc annual
growil raic rcnaincd alovc 100%. Ii
slows ilai Palisian's lroadland narlci
las ircncndous oicniial for growil and
invcsincni and PTA vows io fully
coocraic wiil ilc invcsiors in ilis
rcgard.
aroinaics io 127%. Tlc 41% growil
raic of FY2012 was sliglily lcss ilan ilai
of ilc rcvious ycar lowcvcr ilc nunlcr
of nci addiiions rcaclcd an all iinc ligl
wiil 609,824 ncw sulscrilcrs joining ilc
lroadland nciworls lasi ycar.
PTCL; SMP of ilc lroadland narlci,
offcrs loil ficd and wirclcss lroadland
scrviccs in ilc couniry. Tlc conany
furilcr sircngilcncd iis osiiion in ilc
FY2012 ly claining 60% slarc in ilc
lroadland narlci, u fron 57% ilc
rcvious ycar. Tlc incunlcni las
1,262,732 sulscrilcrs as of Junc, 2012
dciciing a growil of 49% during lasi
fiscal ycar. Waiccn rcvancd iisclf in
Ociolcr lasi ycar, and rcsulis rovcd
fruiiful as ilc conany osicd 36%
sulscrilcr growil in ilc lasi fiscal ycar
rcacling 297,503 sulscrilcrs and
claining 14.2% of ilc narlci. WorldCall,
ilc ilird liggcsi conany wiil 181,311
sulscrilcrs saw a dcclinc in iis narlci
slarc and growil raic owing io clurn
during ilc lasi fiscal ycar. Wi-Trilc, aficr
launcl, nadc an inncdiaic inaci in ilc
narlci lui ilc growil slowcd down in
FY2012 as narlci slarc of ilc conany
Broadband PIayers
45,153
168,O82
413,8O9
9OO,648
1,491,491
2,1O1,315
O
5OO,OOO
1,OOO,OOO
1,5OO,OOO
2,OOO,OOO
2,5OO,OOO

Brnadband 5ubscrIbcrs
FIgurc - 30
Currcnily, Droadland sulscrilcrs siood
ai 2,101,315 ai ilc cnd of Junc, 2012 as
conarcd io 1,491,491 lasi ycar. Tlc
avcragc annual growil raic of lroadland
scrvi ccs f or ilc l asi f i vc ycars
Brnadband Markct 5harc
FIgurc - 31
WoiIdCaII, 1O
Wi-Tiile, 9.2
Qulee, 3.1
Olheis, 6.1
Waleen, 14.7
ITCL, 56.9
2O11

WoiIdCaII,
8.6
Wi-Tiile, 9.4
Qulee, 3.5
Olheis, 4.2
Waleen, 14.2
ITCL, 6O.1
2O12
32
rcnaincd ilc sanc ai 9%. Tlc ocraior
las 197,151 sulscrilcrs ai ilc cnd of
Junc, 2012 wiil 44% growil during ilc
lasi fiscal ycar. Qulcc dcicicd ilc
liglcsi growil raic of 58% anong all ilc
ocraiors during ilc lasi fiscal ycar as ilc
conany incrcascd iis sulscrilcr lasc io
72,893 and claincd a 3.5% sialc in ilc
narlci.
Palisian's lroadland narlci is a iruc
llcnd of laicsi and riniiivc icclnologics
loil in ilc ficd and wirclcss caicgorics.
An inicrcsiing ircnd las lccn wiincsscd
ovcr ilc lasi fcw ycars in ilc lroadland
narlci wlcrc wirclcss icclnologics lavc
Broadband TecbnoIogy Trends
ialcn ovcr najor slarc in jusi four ycars
as dcicicd in Figurc - 32. Tlc noliliiy
oiion, quicl dclivcry and disnal qualiiy
of ficd linc infrasiruciurc in ilc couniry
avcd way for ilc succcss of wirclcss
icclnologics dcsiic ilc liglcr cosi of
cniry. Sincc 2009, wirclcss icclnologics
lavc incrcascd ilcir narlci slarc fron
32% io 56% ilcrcly surassing ficd linc
icclnologics in2012.
Analyzing individually, DSL siill las ilc
liglcsi sialc in lroadland narlci wiil
42% of ilc sulscrilcrs wlilc WiMAX and
EvDO arc in closc conicsi wiil a slarc of
28.1% and 27.8% rcscciivcly.

Brnadband Tcchnn!ngy 5harc
FIgurc - 32

32
68
llxed (uSL, PlC,l11P) Wlreless(WlMAx,LvuC)
2OO9

5O.5 49.5
2O11
llxed (uSL, PlC,l11P) Wlreless(WlMAx,LvuC)

41.O
59.O
2O1O
llxed (uSL, PlC,l11P) Wlreless(WlMAx,LvuC) llxed (uSL, PlC,l11P) Wlreless(WlMAx,LvuC)
54
56

2O12
33
Broadband Speed
Droadland Sccd is ilc forcnosi facior
wlicl disiinguislcs lroadland frondial-
u and oilcr inicrnci connunicaiion
laiforns. Ii lays a viial rolc in
dcicrnining ilc ovcrall qualiiy of a
conncciion and cusioncr's adoiion of
lroadland. Palisian las a widc array of
lroadland sccds availallc io cusioncrs
via ficd and wirclcss ncdiuns. Howcvcr,
ilc conncciion sccds siill rcquircs
conccricd cfforis in ordcr io concic wiil

nciglloring counirics. According io
9
alanai's siaic of ilc inicrnci rcori ,
Palisian las roon for inrovcncni in
avcragc conncciion sccd conarison
wiil rclaiivc ccononics. Alilougl ilc
ircnd is uward, counirics lilc Sri Lanla
and India lavc gaincd sulsianiial
advaniagc ovcr Palisian in ilc lasi ycar.
Palisian, lowcvcr, is cn rouic for lciicr
conncciion sccds wiil filcr oiics lcing
laid across ilc couniry via USF rojccis
and lciicr uiilizaiionof sccirunolicics.
Broadband TarIIIs & OIIers
Hcalily conciiiion in ilc lroadland
narlci givcs liril io iniroduciion of ncw
roducis and scrviccs ai affordallc iariffs
in Palisian. Ocraiors lci iniroducing
ncw aclagcs and iariff lans io covcr
cvcry ossillc scgncni of inicrnci uscrs in
ilc couniry. PTCL iniroduccd 'PTCL
Jadoo' wlicl rovidcs uninicrruicd
conncciiviiy ly using wircd DSL as a
rinary conncciiviiy wlilc a wirclcss
conncciiviiy as a laclu. On ilc wirclcss
froni, PTCL iniroduccd WiFi cloud on loil
EvO and EvO Niiro as wcll as frcc WiFi on
Dusincss Ercss irains. Waiccn, aficr iis
rc-launcl, iniroduccd a rc-aciivaiion offcr
wlcrc a cusioncr can rc-sulscrilc io
scrvicc ly aying no cira clargcs and
50% off on ilc linc-rcni. Waiccn is also
rovi di ng f rcc Wi Fi loisois ai
cducaiional insiiiuics, losiials cic. Wi-
irilc offcrcd frcc inicrnci on wcclcnds as
ari of iis 'Sunncr Hungana' offcr wlilc
also offcring gifis/inccniivcs for dornani
9
lii.//www.alanai.con/siaicofilcinicrnci/

Avcragc CnnncctInn 5pccd (1 Mbps)
FIgurc - 33

-
2,OOO
4,OOO
6,OOO
8,OOO
1O,OOO
12,OOO
Q1-1O Q2-1O Q3-1O Q4-1O Q1-11 Q2-11 Q3-11 Q4-11 Q1-12
Iakislan India Sii Lanka IhiIippines Indonesia
s
p
l
K
34
conncciion loldcrs. Qulcc launclcd ilc
'Trilc Dynaniic' offcr wlicl rovidcs all
ncw &cisiing cusioncrs wiil ilrcc iincs
ilc volunc of ilcir closcn aclagc. Aari
fronilcsc, Cylcrnci and Consais siaricd
offcring cloud losiing and Viriual Privaic
soluiions for lusincss conanics in
Palisian.
Qualiiy of scrvicc is noi only a liccnsc
olligaiion lui an inoriani lusincss
csscniial for ilc ocraiors around ilc
world. PTA lclicvcs in rolifcraiion of
lroadland lui noi ai ilc ccnsc of
qualiiy, ilcrcforc, QoS arancicrs of
lroadland nciworls arc consianily
Broadband QuaIIty oI ServIce
noniiorcd ilrougl counirywidc survcys
and inscciions. PTA also dcviscd
Droadland Qualiiy of Scrvicc (QoS}
Fcgulaiions, 2011 in ordcr io lavc a
conrclcnsivc rcgulaiory francworl io
cnsurc qualiiy of scrvicc. PTA conducicd
firsi lroadland QoS survcy in 2010 and
coniinuing ilc iradiiion, anoilcr survcy
was conducicd in 2011. 1Mls aclagc
was sclccicd for ilc survcy urosc and
Kcy Pcrfornancc Indicaiors (KPIs} wcrc
analyzcd againsi rcsulis. Tlc survcy was
conducicd in najor ciiics of Palisian and
ciiy-wisc ranlings of ocraiors wcrc givcn
for infornaiionof gcncral ullic.

c|ccum /n zud _ummu c ushm/t
c _/|y/| u||/s|un
Sccial Connunicaiions Organizaiion

(SCO} siaricd ocraiions in 1976 wiil a
ioial of 400 lincs. Ii lad cclusiviiy in AJK
and CD iill ilc dcrcgulaiion of ccllular
sccior. Tlc ocraior liicrally owncd all ilc
long laul and acccss nciworl rcsourccs in
ilc arca. Ii was locd ilai SCO slall lay
a i voi al rol c i n i lc loon of
iclcconnunicaiion infrasiruciurc in ilc
rcgion and for aloui 24 ycars, ilc SCO
rovidcd iclccon scrviccs io 3.5 nillion
colc of AJK and 1.5 nillion rcsidcnis of
CD, covcring a conlincd arca of 158,289
Sq. liloncicrs.
il
On 8 Ociolcr, 2005 carilqualc in
Norilcrn Pali sian danagcd and
disruicd lifc and scrviccs in ilc affccicd
arcas. In four Disiricis of AJK and fivc in
Klylcr Palliounllwa (KPK}, ullic and
rivaic lousing, social scrvicc dclivcry,
govcrnancc siruciurcs, connunicaiion
cic. was ciilcr scvcrcly danagcd or
conl ci cl y dcsi roycd. Uni i l i lc
caiasirolic carilqualc, ilc SCO
nainiaincd iis nonooly lcing ilc singlc
largcsi iclcconnunicaiion nciworl
rovidcr in AJKand CD. Howcvcr, laicr on,
sulscqucni io ilc calinci's dccision for
dc-rcgulaiion of ilc sccior in ilcsc arcas
in 2006, PTA issucd liccnscs io ccriain
Ccllular, FLL and WLL conanics, loing
ilai ilc sic would augncni ilc
govcrnncni cfforis io cicnd ilc acccss of
affordallc iclccon scrviccs io ilc
undcrscrvcd arcas.
Tlc dcrcgulaiion of ilc iclccon sccior in
AJK&CD lrougli aloui a rcvoluiionary
clangc wlicl saw lugc incrcasc in
sulscrilcr lasc, iclcdcnsiiy and covcragc
arca in ilc rcgion. Today, iclccon scrvicc
rovidcrs lavc covcragc in 56 Tclsil
Hcadquaricrs of AJK&CD.
To cnsurc acccss io ilc lasic iclccon
scrviccs for ilc colc of Ncclan Vallcy,
PTA las iniiiaicd ilc roccss of
consuliaiions wiil najor iclccon
ocraiors of AJK and CD. Owing io
difficuli icrrain and closc roiniiy wiil
ilc lordcr, ilis arca rcquircs sccial
cfforis ly ilc conanics.
In ordcr io dcal wiil ilc issuc PTA
iniiiaicd Ccllular Villagc Conncciion Trial
il
(CVCT} rojcci ai Aiinuqan on 18 July,
2012. SCO succcssfully launclcd ilc
rojcci wliclis noi only roviding ccllular
ProvIsIon oI TeIecom ServIces In
NeeIam VaIIey
37
Telecom in AJK & GB
scrviccs io ilc colc lui also caicring for
ilc nccds of ilc dcfcnsc organizaiions. In
ordcr io cicnd ilc rojcci u io Taolai,
ilc lasi iown of Ncclun Vallcy, Univcrsal
Scrvicc Fund (USF} nay lc uiilizcd. Ai
rcscni aloui 1.96 lillion Fuccs lavc
lccn dcosiicd ly ilc iclccon ocraiors
as USF for AJK wlicl is norc ilan
sufficicni io rovidc iclccon covcragc io
all ilc inoriani iowns of ilc Ncclun
Vallcy.
Tlc sialiliiy and roscriiy of AJK&CDis
dirccily rclaicd io iis ccononic sircngil,
vi all c ncans of connuni caii on,
i nvcsincni fri cndl y cnvi ronncni,
conciiiivc narlcis, sirong insiiiuiions,
and crcaiivc ciiics. Dalanccd dcvcloncni
ly nainsircaning ilc laclward and lcss
dcvclocd arcas las lccn rccognizcd as
TeIedensIty In AJK&GB
an inoriani clcncni of ilc dcvcloncni
siraicgy. Tlc Francworl of Econonic
Crowil calls for addrcssing ilcsc issucs
for fasi and lalanccd growilinilc rcgion.
AJK &CDlas olscrvcd consisicni growil
in iclcdcnsiiy during ilc lasi fcw ycars
aficr iniroduciion of conciiiion in all
scgncnis of ilc sccior. Ncw ocraiors
lavc siaricd ilcir scrviccs in ilc rcgion
and ccllular and WLL scgncnis of ilc
sccior wiincsscd raid growil. Molilc
cnciraiion las rcaclcd 52.4% followcd
ly 1.5% WLL and 1.3% FLL. Toial
iclcdcnsiiy of all scgncnis of iclccon
scrviccs siands ai 55.2% ai ilc cnd of
FY2012.

Ccllular nolilc is ilc only scgncni ilai
slowcd an cncouraging growil aiicrn
FY2012 for AJK&CDiclcconsccior.
CeIIuIar SubscrIbers' Growtb
Telecom in AJK & GB
38

Tc!cdcnsIty In AJK & GB
FIgurc - 34
0.7 0.8 0.9 1.3 1.3
30.4
37.3
42.6
46.0
32.4
1.9
1.8
1.8
1.3
1.3
-
10.0
20.0
30.0
40.0
30.0
60.0
2007-08 2008-09 2009-10 2010-11 2011-12
llxed Cellular WLL
(33.0)
(39.9)
(4S.2)
(48.6)
(SS.2)
e
g
a
l
n
e
c
i
e
I
narlci siruciurc and sulscrilcrs lavc
norc cloicc, lciicr oiions and aiiraciivc
faciliiics lilc MNP. Analyzing ilc
ocraior-wisc growilraic of caclocraior
ly sulscrilcrs, CMPal lcads wiil 31%.
growil during FY2012. Tclcnor and SCO
lavc also nadc sirong inrcssion
slowing a growil of 23.9% and 22.4%
rcscciivcly, wlilc Ufonc grcw ly only
7.1%. Aficr slowing dcclining ircnd
during FY2011, Molilinl grcw ly 3.1%
ilis ycar. Warid is ilc only ocraior wiil
ncgaiivc growil, rcoriing a dcclinc of
28.4%. Tlc nain rcason of ilis dcclinc is
ilc loss/Clurn of sulscrilcrs, low
invcsincni, no significani incrcasc in
nciworl and aggrcssivc narlciing ly ilc
oilcr conciiiors inAJK&CD.
Tlc sccior addcd 338,731 sulscrilcrs
during FY2012, lowcvcr, Warid losi
59,189 sulscrilcrs during ilc ycar. Tlc
nain coniriluior io ilis nci addiiion was
39
Molilc ocraiors lci on canding ilcir
scrvicc arcas for ncw sulscrilcrs io join
ilc nciworls. In FY2012, ilc ccllular
nolilc conanics addcd ovcr 338,731
sulscrilcrs wiil a growil of 22% during
ilc ycar and nadc cfforis io rovidc ilcir
scrviccs in far-flung and lilly arcas in AJK
& CD. Tlc ccllular indusiry las lccn
growing ai a rcnarlallc acc sincc iis
launcl, and ilc ioial sulscrilcrs' nunlcr
rcaclcd io 2.77 nillion.
1,613,467
1,973,742
2,25O,893
2,434,545
2,773,276
O
5OO,OOO
1,OOO,OOO
1,5OO,OOO
2,OOO,OOO
2,5OO,OOO
3,OOO,OOO
2OO7-O8 2OO8-O9 2OO9-1O 2O1O-11 2O11-12
Cc!!u!ar MnbI!c 5ubscrIbcrs In AJK & GB
FIgurc - 35
In AJK & GB
Tab!c - 7

2OO7-O8

SCO

126,OOO

MoliIink

575,66O

PTA dcclarcd SCO as an SMP ocraior in
ilc nolilc narlci of AJK & CD. Howcvcr,
dcrcgulaiion of AJK&CDlas clangcd ilc
Telecom in AJK & GB
Tclcnor wlicl addcd aloui 211,052,
wlilc CMPal and SCO addcd 79,514 and
73,330 ncw sulscrilcrs during ilc ycar.
Ufonc and Molilinl indicaic slow growil
wiil 18,759 and 15,265 nci addcd
sulscrilcrs rcscciivcly during FY2012.
sccond soi wiil 18% followcd ly SCO
wiil 14% sulscrilcrs' slarc. CMPal las
slown rclaiivcly lciicr crfornancc ly
incrcasing iis slarc fron 10% in FY2011
io 12% in FY2012. Warid and Ufonc lavc
slown dccrcasing ircnd, losing slarc ly
3% and 1% rcscciivcly.
Inicnsc conciiiion, nininuniariffs and
rcduccd invcsincnis ly ilc ocraiors
could lavc rcsulicd inio lcss nciworl
cansion in ilc AJK&CD, lowcvcr,
conirary io ilai all ocraiors coniinucd io
incrcasc covcragc across ilc rcgion. Wiil
a sirong cncouragcncni ly ilc PTA, ilc
ocraiors lavc siaricd slaring of ccll
siics, wlicl lclcd ilc ocraiors io
cand ilcir nciworls. Tlc ocraiors
quiic couragcously lci on incrcasing
ilcir ccll siics ccci Molilinl. Dy cnd of
ilc ycar, a ioial of 1,208 ccll siics wcrc
across AJK and CD, u fron 1,157 of ilc
lasi ycar, slowing a growil raic of alnosi
5%. Tlcrc arc 962 ccll siics in AJK wlilc
CD is covcrcd ly 246 ccll siics. Tclcnor
las ilc nainunnunlcr of iowcrs (392}
in ilc arca, followcd ly CMPal laving 238
GeograpbIcaI Coverage
40
73,33O
15,265
18,759
211,O52
-59,189
79,514
-1OO,OOO
-5O,OOO
O
5O,OOO
1OO,OOO
15O,OOO
2OO,OOO
25O,OOO
SCO MoliIink Ufone TeIenoi Waiid Zong
AddItInn In Cc!!u!ar 5ubscrIbcrs
FIgurc - 36
Market Sbare
Tlc following slows narlci slarc
conarisonof sulscrilcrs of all si nolilc
ocraiors in ilc rcgion. During ilc ycar,
sonc ocraiors lavc losi ilcir slarc in ilc
ioial sulscrilcrs' lasc. Tclcnor las ilc
largcsi nolilc sulscrilcrs narlci slarc
(40%} wlilc, nolilinl is lolding ilc
SCO
13.17
MoliIink
2O.O5
Ufone
1O.78
TeIenoi
37.O2
Waiid
8.56
CMIak
1O.42
Cc!!u!ar Markct 5harc In AJK & GB
FIgurc - 37
SCO
14.21
MoliIink
18.15
Ufone
1O.14
TeIenoi
4O.11
Waiid
5.38
CMIak
12.O2
FY2012
Telecom in AJK & GB
FY2011
ccll siics. Ufonc and Warid las 168 and 91
ccll siics, wlcrcas, Molilinl rcduccd iis
ccll siics in AJK & CD fron 226 io 181
during ilc ycar.
Following ilc dcrcgulaiion of ccllular
nolilc sccior in AJK and CD in 2006, ilc
indusiry las nadc ircncndous rogrcss
ilcrc. Today, ilc si nolilc ocraiors
covcr alnosi 82% oulaiion in ovcr 56
Tclsil Hcadquaricrs in AJK and CD. Of
ilcsc dcsiinaiions, 33 lclong io AJKwlilc
ilc rcsi of ilc 23 arc locaicd inCD.
41

Conpany

A}K

MoliIink

152

Ufone

149

Cc!! 5Itcs by Opcratnr In AJK & GB
Tab!c - 8

TchsI! H/Qs cnvcrcd
In AJK & GB
2011-12
Tab!c - 9

MoliIink
Ufone
CMIak
TeIenoi
Waiid
SCO
Opcratnr
A}K
11
15
33
22
13
19
C

TolaI
1O
1O
23
17
1O
1O

21

25

56

39

23
29
Telecom in AJK & GB
ccp/ny up u/|h
cu nuu|cdyc und cscutch
PTA is a rogrcssivc organisaiion wiil an

ain of rudcni rcgulaiion of ilc iclccon
sccior of Palisian. In ordcr io crforn iis
rcgul aiory duii cs cf f i ci cnil y and
rofcssionally, PTA las always lccn aciivc
io lcc iisclf inforncd and udaicd wiil
ilc inicrnaiional dcvcloncnis in iclccon
rcgulaiory olicics and icclnologics. For
ilc urosc, PTA coniinucd io collaloraic
wiil scvcral inicrnaiional and doncsiic
organisaiions aciivc in iclccon olicics,
rcgulaiions and iraining. PTA las also
signcd MoUs wiil scvcral local insiiiuics
of cccllcncc in ilc ficlds of iclcconn-
unicaiions, cnginccring and nanagcncni
io slarc cacl oilcr's icclnical ccriisc.
Wiil ilc lcl of ilcsc collaloraiions, PTA
officcrs also gci lcncfiicd of irainings and
lnowlcdgc slaring ai inicrnaiional and
naiional foruns. Furilcr, PTA conducis
sccial in-lousc siudics on cvolving
rcgulaiory cnvironncnis, fasi dcvcloing
iclccon icclnologics and grcaicr rolc of
iclcconinilc ccononic dcvcloncni.
PTA is conniiicd io crcaiing and
cnlancing iis cccllcncc in iclccon
rcgul aii ons ilrougl col l aloraii vc
arrangcncni s wi i l i ni crnai i onal
insiiiuiions and organizaiions focusing on
iclccon rcgulaiions and iraining. Sonc of
PTA's collaloraiing arincrs includc
Inicrnaiional Tclcconnunicaiions Union
(ITU}, Asia Pacific Tclcconnuniiy (APT},
LIFNEasia, CCAP (Consuliaiivc Crou io
Assi si ilc Poor} , Uni icd Siaics
Tclcconnunicaiions Training Insiiiuic
(USTTI}, Souil Asia Middlc Easi and Noril
Africa (SAMENA} Tclcconnunicaiions
Council, Souil Asian Foundaiion for
Infrasiruciurc Fcgulaiion (SAFIF} and
InternatIonaI CoIIaboratIons
Asia Pacific Nciworl Infornaiion Ccnirc
(APNIC}. PTA undcrialcs a rangc of
inicrnaiional aciiviiics wiil ilcsc
organizaiions including joini organizaiion
of foruns, scninars, worlslos and
iraining.
ITU csiallislcd a Ccnirc of Eccllcncc
(CoE} in PTA Hcadquaricrs in 2006 io
conduci iraining courscs on 'Tclccon
Policy and Fcgulaiion' for counirics in
Asia-Pacific rcgion. ITU csiallislcd CoE
in PTA lccing in vicw ilc succcssful
lilcralizaiion and dcrcgulaiion of iclccon
sccior inPalisianand ilc ccriisc of PTA
officcrs in ilc iclccon rcgulaiions. Undcr
ilc arrangcncnis wiil ITU, PTA's scnior
officcrs conducicd inicrnaiional irainings
during FY2012 including ITU CoE
Worlslo on Molilc Qualiiy of Scrvicc,
il il
lcld ai Malc, Maldivcs fron 28 io 30
Novcnlcr 2011 and ITU CoE Training
worlslo on Inicrnaiional Foaning
Fcgulaiory and Convcrgcncc Issucs ai
il il
Danglol, Tlailand fron 7 io 11 May
2012. ITU/APT also inviics scnior PTA
officcrs of iis inoriani inicrnaiional
foruns io slarc ilcir lnowlcdgc on
iclcconissucs.
LIFNEasia, a rcgional ilinl ianl on ICT
olicy and rcgulaiion also las a long
lisiory of collaloraiion wiil PTA in ilc
arca of iclccon rcgulaiions, crfornancc
of ilc iclccon rcgulaiors and ICT lascd
ccononic dcvcloncni. LIFNEasia is
lascd in Sri Lanla and is fundcd ly ilc
World Danl, Dcarincni of Inicrnaiional
Dcvcloncni of ilc UK (DFID} and
Canadian Inicrnaiional Dcvcloncni
Agcncy (CIDA}. LIFNEasia is aciivcly
ITU Centre oI ExceIIence (CoE) In
PakIstan
PTACoIIaboratIon wItb LIRNEasIa
45
Keeping up with New Knowledge and Research
conduciing olicy rclcvani rcscarcl,
iraining and advocacy across ilc Asia
Pacific. Ovcr ilc lasi fcw ycars, PTA las
arrangcd scvcral scninars/worlslos in
collaloraiion wiil LIFNEasia wlcrc
inicrnaiional ccris slarcd ilcir
lnowlcdgc wiil iclccon connuniiy of
Pali sian and icl ccon i ssucs of
inoriancc wcrc discusscd. During
FY2012, PTA in collaloraiion wiil
LIFNEasia arrangcd a worlslo on ilc
rolc of iclccon in agriculiurc, wlicl las
lccn alaudcd ly naiional and
inicrnaiional insiiiuics worling for ilc
dcvcloncni of agriculiurc sccior in
Palisian. A iwo days ccri forun on
Molilc Alicaiions" was also lcld ly
PTA and LIFNEasia in Aril 2010 and
norc ilan 40 inicrnaiional dclcgaics and
ccris ariiciaicd inilc forun.
PTA is aciivcly worling io rovidc an
cnalling rcgulaiory francworl for nolilc
lanling scrviccs in Palisian. In ordcr io
gci lcncfii fron inicrnaiional ccricncc
of various nolilc lanling nodcls, PTA
las csiallislcd collaloraiion wiil CCAP
(Consuliaiivc Crou io Assisi ilc
Poorcsi}, a sulsidiary of ilc World Danl
lascd in Waslingion DC. CCAP is an
inicrnaiional olicy and rcscarcl ccnirc
dcdicaicd io advancing financial acccss
for ilc world's oor, and las ccricnccd
ilc launcl of nolilc lanling scrviccs in
various counirics around ilc world. Wiil
ilc assisiancc of CCAP, PTA arrangcd a
worlslo on nolilc lanling rcgulaiions
in Aril 2012 ai PTA Hcadquaricrs,
Islanalad. Fcrcscniaiivcs of CCAP and
Siaic Danl of Palisian (SDP} ariiciaicd
in ilc worlslo. CCAP ican rovidcd
ilcir conncnis on ilc drafi Molilc
Danling Fcgulaiions and slarcd ilcir
PTACoIIaboratIon wItb CGAP
vicws lascd on worldwidc nolilc lanling
nodcls and ccricnccs. Fcccnily, CCAP
las also ullislcd a rcori on ilc
ailways iowards Inicrocraliliiy in ilc
nolilc lanling sccior of Palisian. PTA
las also lanncd io organizc furilcr
worlslos on nolilc lanling in Palisian
wiililc collaloraiionof CCAP.
For a dynanic lcarning ccricncc, PTA
also las a long rclaiionsli wiil ilc
Uniicd Siaics Tclcconnunicaiions
Training Insiiiuic (USTTI}, a iraining
insiiiuic of inicrnaiional rcuic lascd in
ilc Uniicd Siaics. Tlc insiiiuic offcrs
norc ilan 80 courscs io alnosi 900
inicrnaiional ariicianis annually. In
ilc lasi fcw ycars, USTTI las sonsorcd
scvcral PTA officcrs for ilcir irainings in
lroadland icclnologics, valuc addcd
scrviccs and iclcconrcgulaiions. Tlc ricl
curriculun of USTTI rovidcs lnowlcdgc
of cncrging icclnologics and rcgulaiory
clallcngcs. In ilc FY2012, PTA las
cicndcd iis inicrnaiional collaloraiion
wiil Asia Pacific Nciworl Infornaiion
Ccnirc (APNIC} io iniiiaic sonc iraining
worlslos in Palisian on cncrging
icclnologics in inicrnci infrasiruciurc.
APNIC is onc of ilc fivc Fcgional Inicrnci
Fcgisirics (FIFs}, wlicl arc csscniial for
rcliallc ocraiion of ilc glolal inicrnci.
APNIC is aciivcly involvcd in ilc
dcvcloncni of inicrnci infrasiruciurc in
ilc Asia Pacific rcgion and rovidcs
iraining and cducaiion scrviccs. Wiil ilc
joini cfforis of PTA and APNIC, a ilrcc
days iraining worlslo was lcld in
Palisian in July 2012 on Inicrnci
Fcsourcc Managcncni, DNS Sccuriiy
Eicnsions (DNSSEC} and Inicrnci
Proiocol vcrsion6 (IPv6}.
TraInIng LInks wItb USTTI and APNIC
46
SemInars and Worksbops
PTA ronoics ilc nodcrnizaiion of
iclccon scrviccs in Palisian and
cncouragc ilc usc of iclccon lascd
soluiions and alicaiions in ilc sociciy.
Tlrougl scninars, worlslos and
foruns, ilc rcgulaior crcaics awarcncss
anong consuncrs, ocraiors and vcndors
aloui ncw icclnologics and ilcir
alicaiions. During FY2012, PTA wiil iis
inicrnaiional and naiional arincrs
arrangcd worlslos/scninars onilc rolc
of iclcconnunicaiions in agriculiurc,
iraining on IPv6 and DNSSEC and
lroadland icclnologics.
PTA in collaloraiion wiil LIFNEasia
organizcd a worlslo on Wlai Can
Tclcconnunicaiions Do for Agriculiurc"
rd
ai Scrcna Hoicl, Islanalad on 3 July
2012. Tlc nain ilcnc of ilis iniiiaiivc
was io slarc inicrnaiional ccricnccs
and rcscarcl wiil Palisian, and io lcarn
fron succcssful iclccon-agriculiurc
nodcls and inroving agriculiurc
roduciiviiy ilrougl incrcascd usagc of
Worksbop on tbe RoIe oI
TeIecommunIcatIons In AgrIcuIture
ICT. Tlc cvcni was wcll aiicndcd ly
rcrcscniaii vcs f ron agri cul iurc
organizaiions, inicrnaiional ccris,
agriculiurc consulianis, olicy nalcrs,
farncrs associaiions, iclccon ocraiors,
valuc addcd scrvicc rovidcrs, and donor
agcncics including World Danl, ADD,
USAID, DFID worling in ilc agriculiurc
sccior.
Tlc scalcrs in ilc worlslo including
Dr. Folan Sanarjiva, CEO & Clair
LIFNEasia and Dr. Kcvin Callaglcr,
rcrcscniaiivc of Food and Agriculiurc
Organisaiion (FAO} of ilc UN, liglliglicd
ilc inoriancc of farncrs' acccss io
rclcvani infornaiion and adoiion of ICT
and iclcconvaluc addcd scrviccs ly rural
connuniiy, and rcscnicd various
nodcls of nolilc/ICT alicaiions
currcnily lcing uscd for agriculiurc in
Palisian and oilcr counirics. Tlc
worlslo rovidcd a laiforn for
organizaiions worling in agriculiurc
sccior io discuss in dciail ilc ways and
ncans of gcncraiing lcncfiis for
agriculiurc ly using iclcconnunicaiion.
PTA also slowcd iis conniincni io
47
cicnd all sori of suori for ilc
dcvcloncni of local conicni lascd
nolilc/ICT alicaiions.
PTA in collaloraiion wiil Asia Pacific
Nciworl Infornaiion Ccnicr (APNIC}
losicd a ilrcc days icclnical iraining
worlslo in July 2012 on Inicrnci
Fcsourcc Managcncni, DNS Sccuriiy
Eicnsions (DNSSEC} and Inicrnci
Proiocol vcrsion 6 (IPv6}. Tlc worlslo
was lcld fron 18-20 July ai local loicl in
Islanalad. Tlc oljcciivc io losi ilis
Inicrnaiional iraining worlslo was io
rovidc a caaciiy luilding ooriuniiy
for icclnical connuniiy ncnlcrs.
Tlis iraining worlslo liglliglicd lcy
csscniials of Inicrnci rcsourcc nanagc-
ncni. Ii focuscd on undcrsianding ilc
siruciurcs, roccsscs, roccdurcs and
olicics involvcd in rcqucsiing, allocaiing
and nanaging Inicrnci Proiocol (IP}
addrcsscs and Auiononous Sysicn (AS}
nunlcrs. Tlc dcloyncni of DNSSEC
was also discusscd in dciail wiil raciical
Worksbop on IPv6 and DNSSEC
dcnonsiraiion. Tlis iraining worlslo
al so f ocuscd on r ovi di ng an
undcrsianding and lands-on cosurc io
IPv6, iis siruciurc, ocraiion and
icclnical fcaiurcs.
PTA and Tcl cii ncs Inicrnaii onal
il
organizcd a Droadland Scninar on 15
Scicnlcr 2011 in Islanalad. Tlc lasic
ilcnc of ilc forun was rolifcraiion of
lroadland icclnologics for crcaiing ncw
ooriuniiics across all scgncnis of
sociciy, along wiil iis associaicd
clallcngcs and siraicgics. Clairnan PTA,
Mcnlcr (Tcclnical} PTA, Vicc Prcsidcni of
Middlc Easi Fcgion Huawci, iclccon
ccris, iclccon indusiry cccuiivcs,
acadcnia and ncdia rcrcscniaiivcs
aiicndcd ilc Scninar. Tlc scalcrs on
ilc occasion slarcd ilcir ccri ilouglis
on arcas of nolilc icclnologics,
lroadland, consuncr lifcsiylcs, snari
loncs, nolilc conicni, scrviccs and
alicaiions. Tlcy also cnlasizcd on
inrovcd qualiiy of iclccon sysicns and
SemInar on Wbat's abead In
TeIecommunIcatIon Ior PakIstan"
48
scrviccs in fuiurc, and focus on
iclcconnunicaiionnoi only as anclcncni
of suori lui also as a driving forcc of
ccononic growil.
Wiil a vicw io nalc rudcni rcgulaiions
in linc wiil ncw icclnological ircnds and
clanging dynanics of iclccon narlcis,
PTA scis annual iargcis and goals for iis
dcarincnis. Tlis raciicc las lclcd ilc
Auiloriiy in naling cffcciivc rcgulaiions
and involc lcsi raciiccs in ilc iclccon
sccior of Palisian. During FY2012, PTA
officcrs carricd oui scvcral siudics on ilc
ioics of rcgulaiory rcforns, narlci
iransfornaiion, iclcconfinancials, iraffic
ircnds, iclccon inaci on ilc cconony,
lroadland cnciraiion, cylcr filicring
and qualiiy of scrvicc.
As ari of PTA's iniiiaiivcs on liccnsing
rcforns for dcvcloncni of a norc
conducivc iclccon rcginc in Palisian,
ilis siudy clorcs ilc inlicaiions of
ncrging 14 Local Loo and 1 Long
Disiancc Inicrnaiional Liccnsc io forn a
consolidaicd liccnsc. Wiil ilc availaliliiy
of non-gcogralical (IP oricnicd} acccss
soluiions, ilc rcsiriciion of scrviccs
wiilin ilc local loo rcgions is nciilcr a
icclnological ircnd nor could casily lc
cnforccd. Tlc scoc and casc of LL
ocraiors gciiing involvcd inio ilc LDI
lusincss las incrcascd. Kccing in vicw
ilc glolal inaci of Valuc Addcd Scrviccs
(VAS} on ocraior's AFPU, ilc siudy
clorcs ilc ossililiiy of including ilc
cisiing CVAS undcr ilc unlrclla of
rooscd consolidaicd liccnsc. Tlc siand
alonc cisiing rcginc of CVAS will rcnain
In-bouse Researcb at PTA
Merger oI 14 LL and One LDI LIcense
iniaci. In ordcr io iniroducc a unificd
liccnsing rcginc ilrougl a ncw olicy, ilc
siudy rovidcs ilc rcquisiic inuis io
Minisiry of IT & Tclccon. Tlc siudy also
suggcsis a lisi of iclccon scrviccs io lc
undcr ilc rooscd consolidaicd liccnsc.
Tlis siudy rovidcs an in-dcil analysis
of ilc SMS iraffic for ycar 2010 of all ilc
ccllular nolilc ocraiors in Palisian. Ii
includcs ilc ioial SMS iraffic lcing
gcncraicd in Palisian, nonilly usagc
ircnd, inicr-ocraior and inira-ocraior
iraffic volunc. During ilc ycar 2010, ilc
ioial SMS gcncraicd in Palisian wcrc
175.4 lillion, a 15.7% growil fron ilc
ycar 2009. Naiionwidc, Ufonc las
gcncraicd ilc nainunnunlcr of SMSs
cr nonil, alilougl ilc sulscrilcr lasc
of Ufonc is lcss ilanMolilinl and Tclcnor.
Ufonc also las ilc liglcsi inicrnaiional
SMS cclangc couni as conarcd io all
oilcr ocraiors. Tlc rcori rcconncnds
ilai ocraiors in Palisian slould
iniroducc ncclanisn for a fcaiurc of
dclivcry rcoris and oilcr dclivcry
assurancc. Tlc rcori also rcconncnds
ilai Alicaiion-io-Pcrson (A2P} &
Pcrson-io-Alicaiion (P2A} SMS nusi
flourisl in ordcr io incrcasc ilc rcvcnucs
fron SMS. A2P & P2A SMS nusi lc
counicd and nainiaincd scaraicly fron
Pc r s o n- i o - Pc r s o n ( P2P} SMSs .
Inicrnaiional SMS iraffic nusi lc
cnlanccd ilrougl aiiraciivc aclagcs.
Tlis siudy asscsscs ilc inaci of iclccon
scrviccs rcforns and dcvcloncni on
Palisian's cconony wiil cnirical
Inter-ceIIuIar Network UtIIIzatIon Ior
SMS TraIIIc
ReguIatory ReIorms Impact on
Economy
49
suori. In ariicular, ilc coniriluiion of
iclccon scrviccs on ilc growil of ovcrall
cconony and najor scciors las lccn
analyscd wiil ilc suori of ccononciric
csiinaics. Tlc ccononciric csiinaics
slow ilai ilc iclccon dcvcloncnis arc
significanily and osiiivcly inaciing ilc
ccononic growil in Palisian. Tlc nosi
inoriani finding of ilc ccononciric
ccrcisc is ilai iclccon is coniriluiing
rclaiivcly lcss in agriculiurc conarcd io
ligl coniriluiions of iclccon in ilc
growil of nanufaciuring and scrviccs
scciors. In ordcr io incrcasc ilc
coniriluiion of iclccon infrasiruciurc
and scrviccs in ilc ovcrall ccononic
growil, ilc siudy suggcsis roduciivc usc
of iclccon scrviccs in ilc sociciy and
rcconncnds for ilc iniroduciion of
iclccon soluiions, c-conncrcc and
nolilc alicaiions in ilc agriculiurc
roduciionroccsscs.
An analysis was carricd oui io liglligli
najor issucs lclind slow growil of
lroadland in Palisian and rcconncnd-
aiions io rcsolvc ilcn. Tlc siudy
analyscd ilc slow growil in lroadland
cnciraiion in ilc ligli of rcgional
ccricnccs, suly and dcnand sidc
faciors and olicy issucs, lcsidcs
consuliaiions wiil ilc indusiry. Tlc
siudy rcconncnds for a lolisiic wlolc-of-
ilc-govcrnncni aroacl io ulifi ilc
growil of lroadland cnciraiion in
Palisian on ilc aiicrns of olicics
adoicd ly Souil Korca. Ii also
rcconncnds for ilc rcduciion in cosi of
Cusioncrs Prcniscs Equincni ilrougl
sulsidics and faciliiaiion in local
nanufaciuring, lowcr landwidil riccs,
and cncouragcs ilc usc of USF for
Broadband PenetratIon In PakIstan -
Reasons bebInd sIowgrowtb
lroadland scrviccs in rural and unscrvcd
arcas. Dcnand sidc can lc inrovcd
ilrougl govcrnncni scrviccs ilrougl
inicrnci and sulsidics for lroadland
faciliiics incducaiional insiiiuics.
To lavc a uniforn and uscr fricndly
inicrnaiional roaning (IF} lilling and
inrovcd IF QoS, a survcy was conducicd
of CSM IF roaning sulscrilcrs of all ilc
fivc CSM ocraiors in 2011. Following ilc
rcsulis of IFsurvcy a Worling Crou (WC}
was fornulaicd io figurc oui ilc najor
issucs rclaicd io Inicrnaiional roaning
sulscrilcrs. Worling Crou (WC}
consisiing of ariicianis fron all ilc fivc
ccllular ocraiors gavc considcrallc
inuis for inroving IF QoS. Aficr ialing
inuis fron ilc WC ncnlcrs on ilc
rcsulis of IF QoS survcy, a sci of csscniial
KPI's lisi las lccn fornulaicd for
inrovcncni inIFQoS.
A siudy was carricd oui on cffcciivc
ncclanisns for Inicrnci Conicni Filicring
on naiional lcvcl and lcsi raciiccs of
Cylcr Conicni Filicring worldwidc.
Fcgulaiion of Inicrnci Cafcs in Palisian
las also lccn ari of ilc agcnda. An
Indusiry Consuliaiion on Cylcr Cafc
Fcgulaiions fron all ilc ISPs was carricd
oui. PTA in collaloraiion wiil various
sialcloldcrs, clorcd and rcconncndcd
in ilc rcori ncclanisnfor naiional lcvcl
f i l i cri ng i n Pali si an, i cclni cal
rcquircncnis for sucl sysicn on nass
lcvcl, inicrnaiional lcsi raciiccs and
indusiry rcsonsc io ligli-ioucl
rcgulaiions for cylcr cafcs inPalisian.
QuaIIty oI ServIce (QoS) oI
InternatIonaI RoamIng
Study on EssentIaI Issues oI Cyber
FIIterIng
50
LDI InIrastructure and CapacItIes
Tlc caaliliiics of ilc LDI infrasiruciurc
lavc lccn siudicd in dciail for ilc
lanning of ilc nci lasc of Moniioring
and Fcconciliaiion of Inicrnaiional
Tclclonc Traffic (M&FITT} sysicn, along
wiil ilc ouiconc of ilc cisiing M&FITT
faciliiy and ilc cosi slaring fornula. Tlc
daia fron LDIs las lccn analyscd and
siudicd for ilc ioial acquircd landwidil
and ilc uiilizcd landwidil, scaraicly for
IP iraffic and SS7 iyc iraffic. Fcscciivc
slarc of financcs in ilc insiallcd
Moniioring sysicn wcrc ilcn calculaicd
ilrougl diffcrcni clarging ncclanisns.
An csiinaicd cosi of ncwly suggcsicd 10
CE sysicn for noniioring las also lccn
calculaicd and conarcd. A nodcl for
M&FITT las lccn dcvclocd lascd on
wliclanSTM-16 only noniioring linl will
lc inlcncnicd ly ilc landing siaiions. Ii
las lccn rcconncndcd ilai ilc clarging
ncclanisn slould lc lascd on ilc
inicrfacc iyc of ilc LDI insicad of ilc
landwidil acquircd ly ilcn, wlicl is ilc
raciicc invoguc.
Pcrfornancc of an organizaiion grcaily
dccnds on ilc qualiiy of iis lunan
rcsourcc and wcll dcfincd worling
roccdurcs. PTA nanagcncni lclicvcs in
coniinuous rofcssional dcvcloncni of
iis cnloyccs and nanagcncni sysicns
Human Resource DeveIopment
ilai can lcl ilc rcgulaior dcal wiil
rcgulaiory clallcngcs cffcciivcly. Wiil ilc
lcl of inicrnaiional and doncsiic
collaloraiions wiil various insiiiuiions
(ITU, APT, LIFNEasia, USTTI, SAMENA,
CSMA, MOFCOM, SAFIF}, PTA rovidcs
rcgular ooriuniiics io iis cnloyccs for
iraining, nciworling and slaring of
lnowlcdgc ilrougl ariiciaiion in
scni nars, worlslos, ncci i ngs,
confcrcnccs and oilcr foruns. Duc io
scarciiy of funds for sucl aciiviiics,
ariiciaiion of PTA cnloyccs in forcign
irainings and confcrcnccs las lccn
nanagcd ilrougl sonsorslis fronlosi
insiiiuics and oilcr funding agcncics.
During FY2012, as nany as 20 PTA
officcrs aiicndcd forcign irainings/
scninars/ncciings on ilc ioics of
lroadland and inicrnci rcgulaiory olicy,
3C scrviccs, IPV6, ITU iclccon world,
noli l c qual i iy of scrvi cc, worl d
radioconnunicaiion, nolilc ayncni
and Danling, inicrnaiional nolilc
roaning rcgulaiory issucs, sccirun
allocaiion, ullic nciworl cvaluaiions,
nolilc alicaiions, radio siaiion
adninisiraiion and radio cquincni
ccriificaiion, and nciworl lanning and
oiinizaiion. PTA officcrs ariiciaicd in
ilcsc cvcnis nosily ilrougl funding fron
ITU, APT, USTTI, SAFIF, LIFNEasia and
MOFCOM Clina. During ilc rcoricd
ycar, PTA also arrangcd iraining of iis
officcrs ilrougl rcuicd local insiiiuics
including LUMS, NUST, IDA and PIM.
51
u0/|c unk/ny /n uk/s|un
FInancIaI IncIusIon
Tlc financial sccior of Palisian las slown
slow growil in icrns of cansion in lanl
lranclcs and lanl accounis. Currcnily,
ilcrc arc only 9,399 lanl lranclcs in ilc
couniry wiil a snall addiiion of 2,433
lranclcs sincc 2002. Sinilarly, no
sulsianiial growil las lccn wiincsscd in
ilc ioial nunlcr of lanl accounis (scc
Figurc - 38}. Duc io ilis slow growil in ilc
cansion of fornal lanling nciworl in
ilc couniry, only 15 crccni of Palisiani
oulaiion is using fornal financial
scrviccs. In conarison, 48 crccni of ilc
oulaiion in India las acccss io fornal
financial sysicn wlcrcas ilis figurc is 32
crccni in Dangladcsl and 59 crccni in
10
Sri Lanla . Lacl of financial scrviccs
infrasiruciurc in ilc forn of fornal lanl
lranclcs and nciworls las lccn a
significani facior in ilc liniicd acccss io
financial scrviccs in ilc couniry.
Conscqucnily, a largc scgncni of
oulaiion in ilc rural and rcnoic arcas
is dcrivcd of acccss io fornal financial
scrviccs. Duc io liniicd financial
infrasiruciurc in Palisian, nodcrn
icclnologics can lc uscd io incrcasc ilc
cnciraiion of financial scrviccs in ilc
couniry ilrougl lrancllcss and nolilc
lanling.
Financial sccior is onc of ilosc arcas
wlcrc usc of nolilc scrviccs can lring in
rcvoluiion in Palisian. Provision of
lanling scrviccs io ilc financially
ccludcd oor is an unrcccdcnicd
ooriuniiy wlcn iradiiional lrancl-
lascd lanling cannoi rcacl io ilc un-
scrvcd/oor in rural arcas. Iniroduciion
of cfficicni nolilc lanling scrviccs in ilc
couniry will uiilizc ilc sircngils of nolilc
nciworls io rovidc financial scrviccs io
unlanlcd oulaiion as wcll as incrcasc
ilc ovcrall cfficicncy of ilc lanling sccior
inPalisian.
55
Mobile Banking in Pakistan
Numbcr nf Bank Branchcs and Bank Accnunts In PakIstan
FIgurc - 38
25,O83,O39
24,815,675
25,163,O66
26,575,854
28,741,943
7,755
8,346
8,783
9,O96
9,399
-
1,OOO
2,OOO
3,OOO
4,OOO
5,OOO
6,OOO
7,OOO
8,OOO
9,OOO
1O,OOO
22,OOO,OOO
23,OOO,OOO
24,OOO,OOO
25,OOO,OOO
26,OOO,OOO
27,OOO,OOO
28,OOO,OOO
29,OOO,OOO
3O,OOO,OOO
2OO7 2OO8 2OO9 2O1O 2O11
No. of Accounls No. of ianches
10
Dringing Financc io Palisian's Poor", World Danl, 2009.
MobIIe BankIng ModeIs In
PakIstan
Palisian is onc of ilc fasicsi dcvcloing
narlcis for ilc nolilc financial scrviccs
in ilc dcvcloing world. Tlc ccllular
nolilc ocraiors, lanls and icclnical
scrvicc rovidcrs arc aggrcssivcly worling
on a variciy of lusincss nodcls of nolilc
financial scrviccs in ilc couniry. In all ilc
nodcls so far iniroduccd in Palisian, ilc
nolilc lanling accounis arc nainiaincd
in ilc auiloriscd conncrcial lanls and
all ilc nolilc lanling iransaciions arc
rccordcd in ilc lanls irrcscciivc of
iransaciions lcing carricd oui on lclalf of
ilc nolilc lanling agcnis or ilc nolilc
lanling cusioncrs. Molilc Danling
agcnis rovidc lasic infrasiruciurc for ilc
rovision of n-lanling scrviccs in
Palisian and norc ilan 96 crccni of n-
lanling iransaciions arc carricd oui
ilrougl ilcsc agcnis and ilcrc is nininal
usc of nolilc lanling scrviccs for accouni
io accouni iransfcrs ly individual
cusioncrs wiiloui ilc involvcncni of
agcnis. Ccllular nolilc ocraiors arc
configuring nolilc lanling scrviccs on
lasic landscis using various icclnical
laiforns/lcarcr clanncls including
SMS, Unsiruciurcd Sulcncniary
Scrvicc Daia (USSD} and Sin Toollii
(STK}. Ai rcscni, SMS is ilc nosi
connonly uscd lcarcr clanncl. Molilc
lanling in Palisian rovidcs a variciy of
scrviccs including fund iransfcrs fron
accouni-io-accouni (A2A}, crson-io-
crson (P2P}, accouni-io-crson (A2P},
crson-io-accouni (P2A}, and lill
ayncnis, ncrclani ayncnis, nolilc
io-us, casl-in and casl-oui dcosiis,
loan rcayncnis, donaiions, lalancc
inquiry cic. Ccllular nolilc ocraiors and
56
Note: Arrangements of each cellular mobile operator with principal financial
institution(s) has been reported.
The services of MCB mobile, Easypaisa and UBL Omni can be used at any
network, therefore, have been mentioned under all cellular mobile operators.
UL
Onni
LasyIaisa
MoliIink
WaseeIa
ank
MC
MoliIe
UL
Onni
LasyIasa
TeIenoi
Taneei
ank
LasyIaisa
UL
Onni
MC
MoliIe
Zong
Askaii
ank
MC
MoliIe
LasyIaisa
Waiid
ank
AIfaIah
MC
MoliIe
UL
Onni
LasyIaisa
Ufone
ank
AIhalil
HL
Sunnil
lank
Soneii
ank
MC
MoliIe
Opcratnr-wIsc MnbI!c BankIng Arrangcmcnts
FIgurc - 39
Source: PTA
uscd ly any crson in Palisian (nolilc
lonc noi nandaiory}.

Ufonc launclcd iis UPayncnis", a USSD
lascd Molilc Danling scrvicc, in Dcc
2010 ly naling ii acccssillc io all Ufonc
cusioncrs using any landsci. Prcscnily
ilcrc arc four conncrcial lanls livc on U-
Payncnis scrviccs wlicl arc HDL,
Sunnii, Soncri and Danl AL-Halil wiil
6 norc lanls io lc addcd in duc coursc of
iinc. Uayncnis" allows funds iransfcr
faciliiy io oilcr accounis of ilc sanc lanl
and inicrlanl funds iransfcr (IDFT},
scnding noncy io oilcr accounis of 17
arincr ncnlcr lanls of 1-LINK. Oilcr
offcrcd iransaciions on UPayncnis"
includc Ufonc Prcaid Fcclargc, Ufonc
Posiaid Dill Payncni, Uiiliiy Dill Inquiry,
Uiiliiy Payncni (Dircci ayncni fron
rcscciivc lanl accouni in rcal iinc} and
Danl Accouni Dalancc Inquiry and Mini
11
Siaicncni.
Ufonc is also lanning io rovidc full
flcdgcd nolilc financial scrviccs ly
cngaging iis agcni nciworl for nolilc
lanling ocraiions and acquiring 100
crccni slarc of Fozgar Micro Financc
Danl. Ai rcscni, Ufonc is offcring
Covcrnncni-io-Pcrson (C2P} ayncnis
undcr Dcnazir Inconc Suori Progran
(DISP} rojcci. For ilc DISP rojcci, Ufonc
las collaloraicd wiil 4 najor conncrcial
lanls nancly HDL, UDL, Sunnii and
Danl Al-Falal io scrvc around 4 nillion
lcncficiarics ilrougloui Palisian. Fron
Dcc 2010 iill daic Ufonc las succcssfully
crforncd casloui iransaciions of ovcr
PKF 250 nillion for DISP using around
100 agcnis srcad ilrougloui ilc
couniry.
UIone
57
lanls arc coniinuously innovaiing io
rovidc ncw scrviccs and io incrcasc ilc
ccccss of financial scrviccs io a grcaicr
nunlcr of Palisianis. A sna sloi of
arrangcncnis of ilc ocraiors in ilc
narlci for ilc rovision of n-lanling
scrviccs is rovidcd in Figurc - 39 wlcrcas
dciail is rovidcd in ilc cnsuing
aragrals.
Tclcnor Palisian, arincrcd wiil Tanccr
Micro Financc Danl io iniroducc nolilc
lanling for ilc firsi iinc in Palisian and
launclcd casyaisa in Ociolcr 2009. Tlc
nolilc lanling scrviccs lavc lccn
launclcd ly dcvcloing a Viriual Joini
Vcniurc Modcl" wlicl is lanl-lcd in
naiurc. Ccriain lasic financial scrviccs
arc rovidcd in an Ovcr-ilc-Counicr
(OTC} fornai ilrougl ilc disiriluiion
nciworl of casyaisa agcnis. Easyaisa
allows cusioncrs io nalc OTC ayncnis
and noncy iransfcrs cvcn if sonconc is
noi a cusioncr of Tclcnor or Tanccr lanl,
ilcrcly, conlcicly clininaiing all
liniiaiions of lcing an cisiing Danl or
Tclco cusioncr. Tclcnor also launclcd
Easyaisa nolilc accouni in Fclruary
2010 ilai allows Tclcnor cusioncrs io
acccss ilcir nolilc accouni in Tanccr
Microfinancc Danl ilrougl ilcir Tclcnor
SIM and crforn a rangc of nolilc
lanling iransaciions.
Tlc lasic rcnisc of Easyaisa is io rcacl
ilc un-lanlcd wlo do noi lavc acccss io
fornal financial clanncl ly iargciing ilc
loiion of ilc yranid. Offcrcd roducis
includc lill ayncnis (Uiiliiy as wcll as
ccll loncs}, noncy iransfcr and
ncrclani assisicd scrviccs fron 18,000
ncrclanis. Easy aisa scrvicc can lc
TeIenor
11
lii.//www.ufonc.con/uayncnis.as
MobIIIInk
CMPak
WarId
OmnI
Molilinl las oliaincd a couniry widc
liccnsc of Wasccla Microfinancc Danl"
ilrougl wlicl ilc conany is sci io
launcl iis nolilc lanling scrviccs in
Palisian. Wasccla Danl las ocncd iis
firsi lrancl in Islanalad. On ilc aiicrn
of Easyaisa of Tclcnor, Molilinl las
lanncd io offcr a variciy of nolilc
lanling scrviccs ilrougl agcnis nciworl
and Wasccla nolilc accounis.
CMPal las arincrcd wiil Aslari Danl
Liniicd io siari nolilc lanling scrviccs.
Tlc sofi launcl of ilcir joini vcniurc was
ialcn off in May 2012. Tlc iloi launcl is
now offcring convcniional lanling
scrviccs currcnily offcring salary dislur-
scncni for largc-scalc organisaiions and
accouni io accouni iransfcr ilrougl
nolilc clanncl. Tlc scrvicc is owcrcd ly
Inov8, wlicl is onc of ilc ionccr
icclnology conanics in Palisian io
rovidc nolilc lanling scrvicc in ilc
couniry.
Warid is currcnily roviding only lasic
scrviccs of osi-aid lill ayncnis and
io-us for iis rc-aid sulscrilcrs
ilrougl any 1-LINK ATM naclincs.
Warid is cccicd io arincr wiil Danl
Alfallalio launcln-lanling scrviccs.
"
Onni , ilc sccond liggcsi nolilc
lanling nodcl in Palisian, was
iniroduccd ly Uniicd Danl Liniicd in
Aril 2010. Onni is a dircci agcni lascd
nolilc lanling nodcl, wlicl allows
"
Onni cusioncrs io nalc OTC lill
ayncnis and noncy iransfcr faciliiy (P2P
and A2P} ilrougl iis agcnis lnown as
'Dullan'. Tlc nciworl of Onni Dulaans
is srcad in ovcr 600 ciiics and iowns
across Palisian. A ccllular nolilc
sulscrilcr can ocn an Onni accouni ai
any Onni Dulaan ly roviding CNIC and
ccllular nolilc nunlcr, irrcscciivc of
wlicl scrvicc lc/slc uscs. Pcolc
wiiloui Onni accouni can also usc Onni
Dulaan io ay lills, scnd or rcccivc
12
ayncnis. Tlrougl Onni, UDL las
lccn dislursing ayncnis for non-
gov c r nnc ni or gani s ai i ons and
govcrnncni rograns sucl as DISP and
flood rclicf rograns.
MCD Danl Liniicd las launclcd iis n-
lanling scrviccs wiil ilc nanc of MCD
Molilc, wlicl allows iis accouni loldcrs
io vicw ilcir lanl accouni lalanccs and
rcqucsi nini-siaicncnis using nolilc
loncs, ayncnis of uiiliiy lills, io us
for all rc aid nolilc conncciions,
ayncni of osi aid nolilc lills, iransfcr
of funds fronilcir MCD accounis io oilcr
MCD accounis and ayncni of donaiions.
Tlcsc faciliiics arc availallc io any MCD
accouni loldcr ilai aciivaics MCD nolilc
irrcscciivc of lis/lcr nolilc nciworl
ocraior. MCD is currcnily running iis n-
lanling wiiloui agcni nciworl. MCD is
lanning io cicnd iis n-lanling scrviccs
ly launcling iis n-lanling roduci
nancd MCD Liic" for fully funciional
iransaciional lanling ilrougl n-wallcis
ouisidc MCDlranclcs.
Currcnily n-lanling narlci in Palisian
las iwo najor laycrs Tclcnor wiil
MCBMobIIe
MobIIe BankIng Market In
13
PakIstan
58
12
liis.//www.ulldircci.con/Cororaic/DanlingScrviccs/Onni/lonc.as
13
Daia sourcc in ilis scciion is Siaic Danl of Palisian unlcss siaicd oilcrwisc.
'Easyaisa' launclcd in Ociolcr 2009 and
Uniicd Danl Liniicd (UDL} wiil 'Onni'
iniiiaicd in Aril 2010. Tlcsc iwo najor
n-lanling iniiiaiivcs lavc significani
coniriluiion in ilc growil of nolilc
lanling in Palisian. During ilc lasi iwo
ycars ilcrc las lccn a nassivc growil in
icrns of lasic indicaiors of n-lanling
indicaiors including n-lanling agcnis,
n- wal l ci accouni s, nunlcr of
iransaciions undcrialcn cr day and ilc
ouircaclio low-inconc sulscrilcrs.
accounis, wlicl will furilcr incrcasc ilc
14
n-laling accounis in ilc couniry.
Kccing in vicw ilc ccllular nolilc
sulscriiion of ovcr 120 nillion, ilc figurc
of 1.4 nillion n-lanling accounis is a
vcry snall nunlcr, and slows ilc
oicniial of n-lanling in Palisian cvcn if
wc wcrc io rcacl 50% of all ccllular
sulscrilcrs.
59
Tnta! Numbcr nf M-bankIng Accnunts
FIgurc - 40

O
2OO,OOO
4OO,OOO
6OO,OOO
8OO,OOO
1,OOO,OOO
1,2OO,OOO
1,4OO,OOO
1,6OO,OOO
Sep-1O Dec-1O Mai-11 }un-11 Sep-11 Dec-11 Mai-12 }un-12
18O,649
234,482
346,886
556,924
728,188
929,184
1,O59,489
1,425,8O5
Tlc nunlcr of nolilc lanl accounis (n-
wallcis} in Palisian las rcaclcd 1.4
nillion ai ilc cnd of Junc 2012, slowing a
growil of 156% during FY2012. Tlc
currcni nunlcr of n-lanling accounis is
7 iincs liglcr ilan ilc nunlcrs ai ilc
cnd of Scicnlcr 2010. Oui of 1.4 nillion
n-lanling accounis, 66% arc aciivc
accounis. Tlc raiio of aciivc accounis las
incrcascd fron 54% as of cnd Dcccnlcr
2011. Tlis incrcasc in ilc aciivc accounis
is nainly duc io incrcasc in ilc snall
iransaciion n-lanling accounis ly UDL
Onni, faciliiaicd ly rcgulaiory flcililiiy
in accouni ocning ly SDP. Tclcnor is also
cccicd io avail ilis rcgulaiory flcililiiy
and would aiiraci snall dcnoninaiion
Tnta! Numbcr nf M-bankIng Agcnts
FIgurc - 41
12,731
13,8O3
15,729
17,273
19,4O2
22,512
26,792
29,525
O
5,OOO
1O,OOO
15,OOO
2O,OOO
25,OOO
3O,OOO
35,OOO
Sep-1O Dec-1O Mai-11 }un-11 Sep-11 Dec-11 Mai-12 }un-12
Tlc nciworl of n-lanling agcnis
rovidcs ncccssary coniaci oini for n-
lanli ng ac c ouni oc ni ng and
iransaciions, and ilcrcforc, las viial
inoriancc in ilc currcni forn of n-
lanling nodcls in Palisian. Morc ilan
95% of iransaciions arc carricd oui
ilrougl agcnis wlcrcas accouni io
accouni iransf crs ly i ndi vi dual
cusioncrs arc siill liniicd. Currcnily,
ilcrc arc norc ilan 29,254 n-lanling
rcgisicrcd agcnis, wlicl arc alnosi ilrcc
iincs ilc ioial nunlcr of lanl lranclcs
(9,399} in Palisian. Tlis slows ilc
oicniial of n-lanling in Palisian io
rcacl io ilc unscrvcd. Tlcsc agcnis arc
srcad across ilc couniry, lowcvcr, arc
nosily conccniraicd in ilc urlan arcas
and ilcrc is nccd for inccniivcs and
awarcncss canaign io ialc agcnis
14
Drancllcss Danling Ncwslciicr, Issuc No. 4, Siaic Danl of Palisian.
nciworl io ilc far-flung and rural arcas of
ilc couniry. Major conccniraiion of n-
lanling agcnis is in ilc rovincc of
Punjal. As of cnd Marcl 2012, 62% of
agcnis wcrc in Punjal. According io
Tclcnor Crou, rciail agcnis of Easaisa
lavc crosscd 18,000 and arc srcad ovcr
750 ciiics across Palisian.
Aciiviiy in ilc n-lanling narlci can lc
analyscd wiil ilc nunlcr of iransaciions
undcrialcn and ilc valuc of ilcsc
i r ansaci i ons. Toi al nunlcr of
iransaciions roccsscd during FY2012
arc 90 nillion wiil a valuc of ilcsc
iransaciions anouniing io Fs. 339 lillion.
Quaricr-wisc nunlcr and valuc of
iransaciions lavc incrcascd coniinuously
during FY2012, slowing avcragc
quaricrly growil of 23% in ilc nunlcr of
iransaciions and 30% growil in ilc valuc.
Tlc growil in ilc nunlcr of iransaciions
is grcaicr ilan ilc valuc, ilcrcforc, ilc
avcragc sizc of a iransaciion las
incrcascd fron Fs. 3,280 during Ar-Jun
2011 io Fs. 4,060 in Ar-Jun 2012,
slowing a growil of 23.8%. Avcragc
nunlcr of iransaciions las also
incrcascd fron Fs. 138.889 during Ar-
Jun 2011 io Fs. 315, 178 during Ar-Jun
2012. Tlcrcforc, ovcrall aciiviiy in ilc n-
lanling narlci las sulsianiially
incrcascd during FY2012. Howcvcr,
accouni-io-accouni iransfcr of funds is
only 3.3% of ilc ioial fund iransfcrs
carricd oui during FY2012, wlicl slows
ilai inicrlanl iransaciions ly individual
n-lanling uscrs is ai a nininal lcvcl. On
ilc oilcr land crson-io-crson iransfcr
of funds is 85% and is carricd oui ilrougl
ilc agcnis nciworl. Tlis slows ilai
najoriiy of colc wlo arc using n-
lanling scrviccs do noi lavc ilcir n-
lanling accounis and usc only ilc agcnis
nciworl for fund iransfcr. Molilc lanling
rcgulaiions cnvisagc lringing in ilcsc
uscrs fornally inio ilc nciworl of n-
lanling sysicn and cncouraging ilc usc
of inicrlanl iransaciions and urclascs
ilrougln-wallci.
60
41,OOO
58,71O
79,41O
85,O92
115,3O4
13
16
21
25
28
O
5
1O
15
2O
25
3O
O
2O,OOO
4O,OOO
6O,OOO
8O,OOO
1OO,OOO
12O,OOO
14O,OOO
Api-}un 2O11 }uI-Sep 2O11 Ocl-Dec 2O11 }an-Mai 2O12 Api-}un 2O12
VaIue of Tiansaclions duiing
lhe Quailei (Rs. in MiIIion)
No. of Tiansaclions duiing lhe
Quailei (No. in niIIion)

M-bankIng TransactInns
FIgurc - 42
n
o
i
I
I
i
M

.
s
R
N
u
n
l
e
i
s

M
i
I
I
i
o
n
PTA EIIorts Ior ConducIve
ReguIatory Framework
Palisian Tclcconnunicaiion Auiloriiy
and Siaic Danl of Palisian (SDP} lavc
lccn worling io rovidc conducivc
rcgulaiory cnvironncni for ilc ronoiion
of nolilc scrviccs in ilc couniry and io
lring nainun nunlcr of colc in ilc
nciworl of financial scrviccs. PTA las
donc a grcai dcal of worl io finalizc ilc
nolilc lanling rcgulaiions undcr wlicl
lcvcl laying ficld las lccn rooscd io all
ilc ccllular nolilc ocraiors, lanls and
icclnical scrvicc rovidcrs wiil a vision io
ialc financial scrviccs io cvcry nolilc
sulscrilcrs in ilc couniry and io
cncour agc nai nun i ni cr lanl
iransaciions. PTA and SDP arc worling
for low cosi n-lanling faciliiics in ilc
couniry and discouragc anii-conciiiivc
raciiccs including caricls and collusivc
lclaviour in ilc largcr inicrcsi of a
growing n-lanling indusiry in ilc
couniry.
PTA-SBP coIIaboratIon
PTA is collaloraiing wiil ilc SDP and all
oilcr sialcloldcrs io rovidc ncccssary
francworl of nolilc financial scrviccs in
Palisian. Joini Fcgulaiory Conniiiccs of
SDP and PTA lcld scvcral ncciings during
FY2012 io drafi n-lanling rcgulaiions
and novc forward.
In ordcr io rovidc cnalling rcgulaiory
cnvironncni and dcvclo coocraiion for
laving a sinlificd nolilc lanling
francworl ilai can allow liccnsc loldcrs
io ialc onlrancllcss lanling aciiviiy and
io larncss full oicniial of sucl scrviccs,
PTA and SDP signcd a Mcnorandun of
il
Undcrsianding (MoU} on 11 January,
2012. Tlc MoU was signcd ai a local loicl
in Karacli aficr a ncciing of all
sialcloldcrs io liglligli ilc oljcciivcs
and oicniial lcncfiis of nolilc lanling
in Palisian. SDP las lccn roaciivc and
suoriivc io iniroducc innovaiions in
Palisian's financial sccior wiil ilc
collaloraiion of PTA and iclccon
ocraiors. Wiil ilis MoU, loil ilc
61
62
insiiiuiions lavc slown ilcir inicrcsi and
conniincni in siinulaiing nolilc
lanling scrviccs in ilc couniry. SDP and
PTA aci as faciliiaiors for iclccon
ocraiors, lanls and ilird ariy scrvicc
rovidcrs for nolilc lanling in Palisian.
PTA and SDP lavc dcvclocd closc
coocraiion for ilcir worling on ilc n-
lanling rcgulaiions and rclaicd issucs of
incrcasing financial inclusion in ilc
couniry.
For inlcncniaiion of Policy Dircciivc ly
ilc MoIT for n-lanling in Palisian, PTA
draficd Tlird Pariy Scrvicc Providcrs
(Drancllcss Danling} Fcgulaiions 2011
in consuliaiion wiil ilc sialcloldcrs
including MoIT, SDP and CMOs. In ordcr
io dclilcraic on ilc drafi n-lanling
rcgulaiions, PTA iniiiaicd a consuliaiivc
roccss wiil all ilc sialcloldcrs. To ilis
cnd, PTA circulaicd ilc drafi rcgulaiions
anong all ilc sialcloldcrs for ilcir
conncnis. In ordcr io discuss ilc
conncnis and olscrvaiions of ilc
sialcloldcrs, PTA also arrangcd a
consuliaiivc ncciing wiil ilc CMOs in
January 2012. SDP also arrangcd a
ncciing wiil najor FIs along wiil PTA
conniiicc ncnlcrs ai Karacli, wlcrc
conccrns of FIs wcrc also discusscd.
SDP-PTA rcgulaiory conniiicc ilai was
forncd for worling on nolilc lanling
rcgulaiions las donc a grcai dcal of worl,
in ariicular, sincc ilc signing of ilc MoU
lciwccn PTA and SDP in January 2012.
PTA conniiicc arrangcd scvcral rounds of
ncciings wiil ilc SDP, and las nadc
sulsianiial rcvisions in ilc drafi
rcgulaiions io addrcss ilc conccrns of ilc
sialcloldcrs. Tlc conniiicc finalizcd ilc
drafi rcgulaiions aficr discussion wiil
ConsuItatIon Process
SDP and all najor conccrns of ilc
sialcloldcrs lavc lccn incororaicd in
ilc final drafi of ilc rcgulaiions callcd
Fcgulaiions for Tcclnical Inlcncni-
aiionof Molilc Danling, 2012".
Tlc icclnical francworl of nolilc
lanling in PTA's drafi Molilc Danling
Fcgulaiions 2012 rovidcs a laiforn for
all ilc ocraiors and all ilc lanls io
inicrconncci and rovidc lanling
scrviccs io all nolilc uscrs. Tlc drafi
rcgulaiions lavc lccn rcarcd in linc
wiil ilc MoIT Policy Dircciivc for n-
lanling in ilc couniry and SDP's
Fcgulaiions on nolilc and lrancllcss
lanling. Tlc francworl rovidcs a
dciailcd ncclanisn for icclnical
inlcncniaiion of onc-io-onc and any-io-
any nodcls of nolilc lanling, wlicl arc
lanl-lcd nodcls in naiurc (Figurc - 43}.
For any io any" casc involving nuliilc
financial insiiiuiions and nuliilc
ccllular nolilc ocraiors, ilc drafi
Fcgulaiions considcrs ilai ilcrc will lc a
Tlird Pariy Scrvicc Providcr (TPSP} for
sciiling sucl iransaciions, wlicl will
lavc a rcgulaiory ovcrsigli of PTA. Tlc
drafi Fcgulaiions covcr ilc olligaiions of
ilc ocraiors, TPSPs and financial
insiiiuiions offcring nolilc lanling and
rovidc a francworl for ilc nuiual
agrccncnis, nciworl condiiioning and
disuic sciilcncni lciwccn/anong ilc
ariics cngagcd in nolilc financial
scrviccs.
SDP is also in ilc roccss io rcarc
rcgulaiions for inicrocraliliiy of n-
lanling ilai arc in linc wiil PTA's
rcgulaiions of n-lanling and slall lc
ReguIatIons Ior TecbnIcaI
ImpIementatIon oI MobIIe BankIng,
2012

alicd on TPSPs and AFIs. PTA and SDP
will issuc ilc rcscciivc n-lanling
rcgulaiions in duc coursc. Tlc rcgulaiory
francworl rovidcd in ilcsc rcgulaiions
will lc lcncficial for all including iclccon
ocraiors, financial insiiiuiions and
consuncrs. Sonc of ilc lcncfiis includc
nciworl cffcci, ocraiors syncrgy,
avoidancc of dulicaiion cosi, lanl ilc
un-scrvcd and rcducing cosi of rovision
of lanling scrviccs.
Molilc lanling indusiry of Palisian las
vasi oicniial for growil in ilc coning
ycars lccing in vicw ilc innovaiion ly
Future OutIook
ilc nolilc ocraiors and lanls, and
roaciivc rolc of ilc rcgulaiors io faciliiaic
ilis roccss. Tlc issuancc of n-lanling
rcgulaiions ly PTA and SDP along wiililc
cisiing SDP rcgulaiions on lrancllcss
lanling will rovidc an cnalling
cnvironncni io cloii ilc n-lanling
oicniial in Palisian and io incrcasc ilc
financial inclusion in ilc couniry. Ncw
laycrs in ilc n-lanling narlci will
cand ilc cisiing lasc of n-lanling
nciworl. Conciiiion in ilc narlci wiil
ncw laycrs and TPSP will rcducc ilc cosi
of n-lanling iransaciion. Tlc n-lanling
narlci in ilc couniry will ialc sonc iinc
io lc iransforncd fron agcni lascd n-
63
Prnpnscd MnbI!c BankIng Mndc!
FIgurc - 43
64
lanling io fornal n-lanling sysicn
wlcrc individual cusioncrs usc ilcir n-
lanling accounis for oicniial inicr-lanl
iransaciions and urclascs. Wiil ilc
naiuriiy in ilc n-lanling narlci ncw
roducis will lc iniroduccd including
nolilc savings, insurancc, forcign
rcniiiancc cic. M-lanling nciworl,
wlicl is currcnily conccniraicd in ilc
urlan arcas slall lavc io rcacl io ilc
rural arcas, for ilc financial inclusion of
ilc unscrvcd in rural and rcnoic arcas of
ilc couniry.

`unsumct tu|cc|/un
0
Consumer ProtectIon &

CompIaInts HandIIng
Tlc unrcccdcnicd succcss of ilc iclccon
sccior of Palisian las lccn an canlc of
rcgulaiory iriunl in ilc rcgional and
inicrnaiional crscciivc. Howcvcr, ilis
succcss also adds addiiional rcsonsililiiy
uon PTA io cnsurc ilai consuncr
inicrcsi and qualiiy of scrvicc is noi
conroniscd. Tlc Auiloriiy rcnaincd
vigilani on ialing ncasurcs for roicciion
of consuncrs ilrougl oui ilc lasi fiscal
ycar, worling on Fcgulaiions, dcaling wiil
indusiry issucs, rcsolving consuncr
conl ai ni s and conl yi ng wi i l
Covcrnncni dircciions. PTA las lccn
naling uinosi cfforis io rovidc a rcliallc
laiforn io consuncrs for quicl and
cfficicni rcsoluiion of ilcir conlainis via
csiallislncni of a dcdicaicd Consuncr
Proicciion Dcarincni ai Hcadquaricrs
and Zonal Officcs ai all rovincial caiials.
PTA las lccn udaiing cisiing consuncr
rclaicd Fcgulaiions and dcvising ncw oncs
according io ilc clanging dynanics of ilc
iclccon narlci. Morcovcr, PTA rcccivcd
ilousands of conlainis during ilc
FY2012 and 99% of ilcn wcrc rcdrcsscd,
nosi wiilin ilc iargci iinclinc, wlicl is a
significani aclicvcncni for ilc Auiloriiy.
Following is an ovcrvicw of ilc najor
aciiviiics/iniiiaiivcs of ilc Auiloriiy
during FY2011 in ilc arca of consuncr
roicciionand conlainis landling.-
PTA las csiallislcd an casy and rcliallc
conlaini nanagcncni sysicn ai iis
lcadquaricrs so ilai consuncrs can lodgc
conlainis via lonc, fa, cnail, wclsiic
and crsonal visiis. Wlcn rcccivcd, ilc
conlaini is inncdiaicly ialcn u wiil
AnaIysIs oI Consumer CompIaInts
ilc conccrncd ocraior and ilc
conlainani is lci in loo ilrougloui iill
ilc cffcciivc rcsoluiion of ilc rollcn.
Eacl ycar, ilc Auiloriiy rcccivcs
ilousands of conlainis againsi ccllular,
ficd linc, wirclcss, lroadland, LDIs and
oilcr liccnscd ocraiors. On ilc lasis of
ilcsc conlainis, ilc Auiloriiy rcgularly
udaics iis rcgulaiory francworl and
clorcs arcas of inrovcncni.
67
Consumer Protection
5ummary nf Cnnsumcr Cnmp!aInts
FY2012
FIgurc - 44
During ilc rcoricd criod, ilc Auiloriiy
rcccivcd 33,310 consuncr conlainis
againsi nolilc ocraiors, PTCL, LDIs,
WLL, ISPs and MNP. Figurc - 44 slows
crccniagc of ioial conlainis during
FY2012 againsi cacl scrvicc. Sincc
nolilc sulscrilcrs nalc u nosi of ilc
ioial iclccon sulscrilcr lasc (120
nillion}, 71% of ilc rcccivcd conlainis
criain io ilc CMOs. PTCL consiiiuics
27% of ilc ioial conlainis wlilc iis ioial
sulscrilcr lasc is aloui 3.7 nillion.
A dcccr analysis of ilc ccllular
CMOs
71
ITCL
27
ISIs
1
WLL
1
LDIs
O
conlainis rcvcal ilai oui of ilc 23,694
conlainis rcccivcd againsi nolilc
scrviccs and Molilc Nunlcr Porialiliiy
(MNP}, 43.5% wcrc rclaicd io nisusc of
nolilc scrviccs followcd ly MNP (20.4%}.
Alilougl ilc uialc of ccllular nolilc
scrviccs las rofound lcncfiis for ilc
couniry, ilc low liicracy raic and sonc
nisclicvous clcncnis iroullc ilc
cusioncrs wiil wrong calls, olnoious
and unwani cd connuni cai i on.
Tlcrcforc, ilis caicgory las ilc liglcsi
raic (43.5%} of conlainis in ilc ccllular
sccior. Illcgal raciiccs consiiiuic 17.3%
of ilc conlainis wlilc lilling, QoS, VAS,
oor cusioncr issucs wcrc aloui illcgal
raciiccs and oilcrs fornilc rcsi.
Looling ai ilc conlainis rcccivcd
againsi cacl ccllular ocraior, ilc
nainun nunlcr (6,352} wcrc againsi
Molilinl sincc ii las ilc liglcsi
sulscrilcr lasc, followcd ly Tclcnor,
Ufonc, Warid and CMPal wiil 4881,
4692, 3216 and 2491 conlainis,
rcscciivcly. Tlc nunlcr of conlainis
againsi ccllular ocraiors is far lcss ilan
ilc sulscrilcr lasc of ilc conanics
wlicl is a good sign for ilc sccior.
According io ilc slarc of cacl ocraior in
ioial conlainis rcccivcd ly ilc
Auiloriiy, Molilinl lad ilc liglcsi (29%}
Consumer Protection
68
Misuse of Seivice
43.5
MNI ReIaled
2O.4
QoS
3.6
Veiificalion Issues
2.1
IIIegaI Iiaclices
17.3
Mallei ieIaled lo
iIIing
3.1
VAS/Iackage
2.5
Iiovision of
Seivices
2.1
Iooi Cuslonei
Seivices
2.9
Olheis
2.6
5harc nf Cnmp!aInts by Catcgnry
FY2012
FIgurc - 45
Nole: Olheis incIudes nisceIIaneous issues, iefund of anounl,
non piovision of seivices, nisIeading slalenenls

6,352
4,881
4,692
3,216
2,491
6,343
4,867
4,682
3,2O5
2,482
-
1,OOO
2,OOO
3,OOO
4,OOO
5,OOO
6,OOO
7,OOO
MoliIink TeIenoi Ufone Waiid CMIak
Received ConpIainls ResoIved ConpIainls
Cnmp!aInts RcccIvcd and Rcsn!vcd
(MnbI!c Opcratnrs) FY2012
FIgurc - 46
PTCL is ilc viriual nonooly loldcr in
ficd linc sccior, ilcrcforc, ilc naiurc and
nunlcr of conlainis againsi ilc
conany dcicis ilc ovcrall siaic of ilc
local loo sccior in Palisian. Tlc
Auiloriiy rcccivcd 8,895 conlainis
againsi PTCL in various caicgorics.
Howcvcr, faulis/disruiion in scrvicc
consiiiuics ilc najor clunl of ilc
conlainis. Tlc infrasiruciurc of ilc
incunlcni nccds inncdiaic aiicniion io
curl ilis najor oriion of conlainis.
Provision of scrvicc, QoS, lilling issucs
and oilcr conlainis nalc u ilc rcsi of
ilc conlainis.
Tlc Inicrnaiional Molilc Equincni
Idcniiiy or IMEI is a nunlcr, usually
uniquc, io idcniify CSM, WCDMA, and
iDEN nolilc loncs, as wcll as sonc
saiclliic loncs. Ii can lc clcclcd on ilc
lonc ly cnicring =06= inio ilc lcyad
IMEI BIockIng
69
followcd ly Tclcnor 23%. Ufonc lad 22%
slarc wlilc Warid lad 15% slarc in ilc
ioial conlainis followcd ly 11% againsi
CMPal. PTA succcssfully rcdrcsscd 99%
of ioial rcccivcd conlainis againsi
nolilc ocraiors.
MnbI!c Opcratnrs Cnmp!aInts 5harc
FY2012
FIgurc - 47
MoliIink
29
TeIenoi
23
Ufone
22
Waiid
15
CMIak
11

5931
7O4
592
589
367
38
37
2O
11
12
374
167
53
O 1OOO 2OOO 3OOO 4OOO 5OOO 6OOO 7OOO
IauIl/Disiuplion in Seivices
Iiovision of Seivices
QuaIily of Seivices
Malleis ieIaled lo iIIing
Misuse of Seivice
VAS/Iackages
Non Iiovision of seivice
Refund of Anounl
Veiificalion Issues
MisIeading Slalenenls
Iooi Cuslonei Seivices
MisceIIaneous
IIIegaI Iiaclices
Ana!ysIs nf Cnnsumcr Cnmp!aInts (PTCL) FY2012
FIgurc - 48
Consumer Protection
on nosi loncs. In 2006, PTA rcalizcd
ilai ilc concniial growil in nolilc
uialc las also incrcascd ilc nunlcr of
siolcn, snaiclcd or losi nolilc landscis,
ilcrcforc, IMEI llocling faciliiy was
i niroduccd ilcrcly cnall i ng ilc
consuncr io gci ilc landsci lloclcd on
all nolilc nciworls in Palisian. Howcvcr,
if ilc lloclcd landsci is found ly ilc
consuncr, lc/slc can also gci ii
unlloclcd aficr following ilc SOPs. Sincc
ilc conncnccncni of ilis faciliiy,
708,344 IMEIs lavc lccn lloclcd. Oui of
ilcsc, 38,451 landscis lavc lccn
unlloclcd aficr owncr roduccd gcnuinc
clains aloui ilc landsci as cr
roccdurc.
PTA ccris iis uinosi cfforis io cnsurc
ilai ligl qualiiy siandards arc nci and
consuncr conlainis arc rcdrcsscd
ConcIusIon
cfficicnily and cffcciivcly. Ovcr ilc ycars,
PTA las rcvancd iis conlaini
nanagcncni sysicn wlcrc nuliilc
faciliiics sucl as lcllinc, fa, cnail,
onlinc forn, in-crson visiis cic arc
availallc for ilc consuncrs io launcl
ilcir conlaini againsi any ocraior/
scrvicc in Palisian. Tlc dcdicaicd
dcarincni of Consuncr Proicciion ai
PTA lcadquaricrs rcccivcs and rcsolvcs
conlainis and noiifics ilc conlainani
aloui casc rocccdi ngs ii l l ilc
saiisfaciion of conlainani. Fcgular
analysis of ilc conlainis is carricd oui
and conanics arc dirccicd io inrovc ilc
dcficicncics ilrougl ncciings and
Siandard Ocraiing Proccdurcs. In ordcr
io cqui iisclf wiil ilc rcgulaiory covcr,
PTA issucd various Fcgulaiions sucl as
Tc l c c o n Co ns unc r Pr o i c c i i o n
(Ancndncni} Fcgulaiions, 2011, Proic-
ciion fron SPAM, Unsoliciicd fraudulcni
Consumer Protection
70

96,258
157,826
127,568
13O,298
111,545
84,849
5,184
11,O59
7,675
6,8O7
4,159
3,567
-
2,OOO
4,OOO
6,OOO
8,OOO
1O,OOO
12,OOO
-
2O,OOO
4O,OOO
6O,OOO
8O,OOO
1OO,OOO
12O,OOO
14O,OOO
16O,OOO
18O,OOO
Iocked UnlIocking
IMEI B!nckIng and Unb!nckIng
FIgurc - 49
and olnoious connunicaiion Fcgula-
iions 2009, Proicciion fron Hcalil
Fclaicd Effccis of Fadio Dasc Siaiion
Anicnna Fcgulaiions 2008 fron iinc io
iinc. Morcovcr, io addrcss ilc sccuriiy
conccrns of ilc Covcrnncni, PTA
launclcd various ncga rojccis sucl as
Sulscrilcr Anicccdcnis Vcrificaiion
Sysicn 789, 667, 668 and conuicrizcd
CSAF. In arallcl io inroving rcgulaiory
rovisions, PTA also conducis ullic
foruns in najor ciiics io lcc ilc gcncral
ullic awarc of ilcir riglis and
olligaiions. PTA lclicvcs ilai cnowcring
consuncrs and cducaiing ilcnaloui ilc
iclcconsccior is ilc lcsi way io dcal wiil
cncrging aradigns of ilc narlci.
71
Consumer Protection
ycndu [ut |hc cut Z|/
z
PTA inicnds io lring in ncw agc

infornaiion sociciy in iclccon sccior in
ilc ycar 2013, as ii sirivcs io launcl 3C
icclnologics for ilc colc of Palisian,
sircngilcn ilc rcgulaiory francworl and
dcvi sc conrclcnsi vc consuncr
roicciion ncclanisn and io sci u
furilcr ncasurcs io cnlancc ilc sccuriiy
of colc of Palisian ilrougl iclccon.
Following arc sonc of ilc rioriiics on
PTA's agcnda for ilc ycar 2013.-
Tlc forcnosi rioriiy of PTA for ilc ycar
rd
2013 is io lring 3 Ccncraiion nolilc
scrviccs io ilc colc of Palisian ilrougl
an ocn, fair and iransarcni auciion of
liccnscs. Tlc iniroduciion of 3Cscrviccs is
cccicd io lring advanccd nolilc daia
scrviccs for ilc iclcconconsuncrs as wcll
as io rovidc an ooriuniiy for forcign
invcsincni and fcicl significani anouni
of forcign cclangc inio ilc couniry. PTA
as ilc cusiodian of ilc auciion roccss
las alrcady donc nosi of ilc ground worl
including rcaraiion of Infornaiion
Mcnorandun, wlicl rovidcs auciion
ncilodology and oilcr infornaiion. PTA
will involvc all ilc sialcloldcrs io nalc
ilc auciion ocn and iransarcni. PTA
will launcl ilc ncdia awarcncss
canai gn i o r ovi dc ncccssar y
infornaiion io ilc invcsiors aloui
Palisian's ccononic and ccllular narlci
oicniial.
Long Disiancc and Inicrnaiional scrviccs
l a v c l o n g s c r v c d P a l i s i a n ' s
icl cconnuni caii on sccior as ilc
conncciing linl io ilc ouisidc world. Dc-
rcgulaiion of ilc iclccon sccior lrougli
AuctIon oI 3G LIcenses
LDI LIcensIng
ncw laycrs in ilc narlci and currcnily
13 ocraiors consiiiuic ilc LDI sccior of
Palisian. Howcvcr, LDI sccior is siill
undcr ilc firngri of ilc incunlcni, loil
in icrns of rcvcnuc and iraffic. In 2007,
Covcrnncni of Palisian inoscd waicl
lold on furilcr liccnsing in ilc LDI/LL
sccior iill Marcl, 2013. As ilai waicl lold
criod is aloui io circ, ii is cccicd
ilai ncw laycrs will lc gcaring u io
acquirc LDI liccnscs sincc a loi of oicniial
siill cisis in ilis inoriancc sccior of
Palisian's iclcconnunicaiion indusiry.
Tlc cccicd iniroduciion of ncw laycrs
in 2013 will lay a viial rolc in ilc
raiionalizaiion of iraffic voluncs, rc-
conosiiion of ilc narlci siruciurc and
curling ilc illcgal iclclony in ilc LDI
sccior.
Droadland sccior of Palisian is an
ccnlary nodcl of a succcssful
rcgulaiory rcginc. Tlc lroadland narlci
consiiiuics of laicsi ficd and wirclcss
icclnologics and growing sulscrilcr lasc
duc io PTA's ocn and icclnology-ncuiral
liccnsing francworl. Crowil raics of
lroadland sccior for ilc asi fcw ycars
lavc lccn lcnoncnal; lowcvcr, ilcrc
siill cisis a loi of roonfor inrovcncni in
ilis sccior csccially in icrns of
cnciraiion and covcragc arca. PTA
rcalizcs ilc iruc oicniial of lroadland
scrviccs and vows io lring ii ai ar wiil
ilc oilcr succcssful scgncnis of ilc
iclccon sccior. In ilc ncar fuiurc, 3C
liccnsing will add anoilcr dincnsion io
ilc lroadland sccior of Palisian as
lroadland sccds will also lc availallc on
ilc ccllular nciworls. 3C ccllular
ocraiors would also aiicni io uiilizc ilc
Broadband ProIIIeratIon
75
PTAAgenda for the Year 2013
oicniial of lroadland sccior ly roviding
lroadland on ccllular nciworls and
ossilly ilrougl cnd uscr dcviccs sucl as
USDs, 3C Tals cic. Tlcrcforc, ilc ncw
narlci dynanics would forcc all ilc
cisiing and ncw ocraiors io lc norc
qualiiy and cusioncr oricnicd ilcrcly
lcncfiiiing ilc cusioncrs in icrns of
iariffs, qualiiy and suori scrviccs. PTA
will also conduci lroadland qualiiy of
scrvicc survcy in 2013 io rcasscss ilc
crfornancc of various lroadland
ocraiors ilrougloui ilc couniry.
Covcrnncni of Palisian las also vowcd io
invcsi lillions of ruccs inio ilc
lroadland sccior ilrougl USF and oilcr
iniiiaiivcs wlicl would furilcr assisi ilc
sccior in icrns of covcragc and
conncciiviiy. Tlis lugc anouni of
scnding will covcr rojccis sucl as
roviding conncciiviiy io rural arcas,
sciiing u cducaiional and connuniiy
lroadland ccni rcs, Fi lcr oi i c
conncci i vi i y i o un- scr vcd and
undcrscrvcd arcas and sonc sccial
rojccis as wcll.
PTA inicnds io furilcr sircngilcn ilc
rcgulaiory francworl ly rc-visiiing ilc
cisiing rcginc and lringing in cffcciivc
Fcgulaiory rcforns inaccordancc wiililc
clanging aradigns of ilc iclccon
indusiry of Palisian and lccing in vicw
ilc lcsi raciiccs around ilc world.
Fcgulaiory rovisions sucl as Fulcs,
Fcgulaiions, liccnsing, SOPs and
Auiloriiy dircciivcs would lc rc-slacd io
cqui ilc Auiloriiy wiil ncccssary iools
io lciicr nanagc ilc iclccon sccior of
Palisian wiiloui influcncing ilc naiural
narlci dynanics.
StreamIInIng ReguIatory
Framework
Consuncr riglis will lc furilcr
si r cngi lcncd ly i lc uconi ng
ancndncnis in ilc Consuncr Proicciion
Fcgulaiions wlilc ncasurcs io conirol
SPAM, Olnoious and Fraudulcni
connunicaiion will lc also rcinforccd. In
vicw of ilc cncrging narlci dynanics of
ilc iclcconindusiry as wcll as Provisions
of Tlc Tclccon (Fc-Organizaiion} Aci,
1996, PTA is in ilc roccss of finalizing
Tcl cconnuni cai i on Fci ai l Tari f f
Fcgulaiions wlicl would lc alicallc on
rciail iariffs of all PTA liccnsccs. Tlcsc
Fcgulaiions will lcl PTA in roviding a
lcvcl laying ficld io all ocraiors and
cnsuring non-cloiiaiion of consuncr
riglis inilc couniry.

In ordcr io fulfil iis Fcgulaiory oljcciivcs
and faciliiaic rolifcraiion of iclccon
scrviccs in ilc couniry, sircngilcning ilc
PTA is anong ilc io rioriiics on PTA's
agcnda for ilc ycar 2013. Tlis involvcs rc-
siruciuring ilc inicrnal consiiiucnis of
ilc organizaiion in linc wiil ilc lcsi
inicrnaiional raciiccs io inrovc
cfficicncy and cffcciivcncss of ilc
organizaiion. Mainizaiion of ilc
cnloycc oicniial and raid disosal of
officc naiicrs will lc ilc nain ain of PTA
for undcrialing ilis aciiviiy.

Onc of ilc lcy arcas of Auiloriiy's focus in
ilc ycar 2013 would lc ilc usc of lanling
scrviccs ilrougl nolilc laiforns. Molilc
Danling is cccicd io augncni ilc
iradiiional lanling scrviccs ly roviding
an addiiional laiforn for ilc financial
inclusion of un-scrvcd colc of Palisian.
Ii is aniiciaicd ilai iclccon consuncrs
would lc allc io carry oui financial
iransaciions ly nininizing iinc, cosi and
BankIng tbrougb MobIIe
76
salcs roccdurc ai ilc salc oinis. PTA, in
consuliaiion wiil Ccllular Molilc
Ocraiors (CMOs} and NADFA, is in ilc
roccss of dcvising an innovaiivc sysicn
of SIM salc wlcrcin a cusioncr's idcniiiy
would lc cnsurcd via lionciric scanning
of ilunl inrcssion ai ilc salcs oini
and lis/lcr ID daia will lc vcrificd onlinc
ly NADFA ai ilc soi. Only aficr ilc
saiisfaciory vcrificaiion of ilc cusioncr's
anicccdcnis, ilc SIM will lc issucd
ilcrcly clininaiing any clancc of illcgal
salc of ccllular conncciions.
Anoilcr arca of focus indircci rclcvancc io
ilc sccuriiy ilrougl nolilc loncs is ilc
rcsoluiion of issuc of Molilc Handscis
wiil non-siandard IMEIs. Consuliaiions
in ilis rcgard lavc rcvcalcd ilai
succcssful rcsoluiion of ilc issuc noi only
rcquircs an aciivc rolc ly nuliilc sialc-
loldcrs lui also involvcs a nuliirongcd
aroacl. Kcy nilcsioncs arc issuancc of
olicy dircciivcs ly rclcvani Minisirics
(i.c. Minisiry of Infornaiion Tcclnology,
Minisiry of Financc and Minisiry of
Inicrior}, u-gradaiion of Equincni
Idcniiiy Fcgisicr (EIF} ly CMOs and
cnacincni of laws for dcclaring
rcrogranning of IMEIs as a unislallc
offcncc. EIF is a daialasc of IMEIs
nainiaincd ly cacl ccllular ocraior
wlicl is currcnily lcing uscd io llocl
siolcn/snaiclcd/losi nolilc landscis as
cr dircciions of PTA. Ugradcd EIFs
would noi only faciliiaic io sircanlinc ilc
roccss of llocling of landscis lui would
also lcl in scrccning oui ilc non-
siandard IMEI landscis wlicl could lc
uscd ly ilc crininals io carry oui icrrorisi
aciiviiics inilc couniry.

Measures agaInst
77
cffori. PTA las alrcady donc cicnsivc
worl on fornulaiion of Tlird Pariy Scrvicc
Providcr Fcgulaiions in consuliaiion wiil
Siaic lanl of Palisian wlicl cnsurcs
nuliilaicral conncciiviiy lciwccn ccllular
ocraiors and financial insiiiuiions.
Sinilarly, PTA also lans io conduci
worlslos/scninars io lring ilc lcncfiis
of lrancllcss lanling for ilc gcncral
ullic inio lincligli. Carrying on ilc
sanc, PTA will coniinuc io suori ilc
cisiing cfforis ly iclccon ocraiors io
rovidc sucl scrviccs wlilc lringing ncw
icclnologics and sound rcgulaiory rcginc
io sircngilcn ilc financial sccior in
Palisian. Ii is cccicd ilai Palisian's
cconony will lc dirccily lcncfiiicd as ilc
unlanlcd connuniiy gcis docuncnicd
ilrougl usc of nolilc accounis and
ovcrall iransaciions ilrougl official
clanncls.
Tlc unrcccdcnicd succcss of ccllular
nolilc scrviccs las also lccn cloiicd ly
sonc nisclicvous clcncnis in ilc sociciy
wlo usc nolilc laiforn io carry oui
crininal and unlawful aciiviiics in ilc
couniry. PTA las ui in cicnsivc cfforis
io assisi ilc law cnforccncni agcncics ly
sircanlining ilc SIM salcs roccdurcs
and clcaning ilc cisiing daialasc of
nolilc conncciions wiil ilc lcl of
NADFA.
Tlc nci lig sic in ilis rcgard would lc
ialcn in ilc ycar 2013 wiil ilc
iniroduciion of lionciric vcrificaiion (i.c.
naicling of ilunl inrcssion} in ilc SIM
SecurIty Measures tbrougb
MobIIe ServIces
BIaspbemous and AduIt
Content
Tlc ocnncss of ilc inicrnci and onlinc
ncdia las faciliiaicd infornaiion
disscninaiion across ilc world yci ii las
also fadcd ilc cilical and lcgal
loundarics of ilc sociciy. For ilc asi fcw
ycars, ilc lcinous aci of ullisling
Dlaslcnous naicrial on ilc inicrnci las
crcaicd najor disiurlancc for ilc
Musl i ns. Si r ong r oi csi s and
condcnnaiion las lccn crcsscd ly
colc lclonging io all rcligions and
counirics including Palisian. PTA
rcnaincd vigilani on landling ilis
scnsiiivc issuc ly roaciivcly llocling any
slancful conicni rcoricd on ilc
inicrnci.
Sincc 2006, PTA las siaricd llocling of
acccss io any linl/wclsiic losiing
ornogralic/aduli/offcnsivc naicrial as
ii is againsi ilc rcligious and social norns
of Palisiani culiurc, on ilc dircciion of
Inicr-Minisicrial Conniiicc forncd ly
Princ Minisicr of Palisian. So far, PTA
las lloclcd norc ilan 18000 wclsiics
linls coniaining anii-siaic, llaslcnous
and ornogralic conicnis.
In ilc ycar 2013, PTA inicnds io dcloy a
conrclcnsivc sysicn of llocling
llaslcnous/ornogralic or offcnsivc
wclsiics and linls using a ccniralizcd
UFL filicring sysicn. PTA las alrcady
csiallislcd a conlaini sulnission
sysicn wlcrc sucl linls can lc rcoricd
for furilcr aciionly ilc Auiloriiy.
78
81
Anncx-1
PTA Accnunts

Balance Sheet
As at June 30, 2012
1une 30, 2012 June 30, 2011 June 30, 2010 1une 30, 2012 June 30, 2011 June 2010
Note Rupees Rupees Rupees Note Rupees Rupees Rupees
Non-Current Assets
Balance with Government oI Pakistan Property and equipment 13 496,660,975 543,676,325 592,674,931
Federal Consolidated Fund (FCF): 50,002,598,635 47,273,234,021 (30,799,594,060)
Payments made in FCF - to date (44,801,058,869) (43,451,058,869) 41,251,058,869 Intangible 14 792,422 1,861,457 2,930,492
Balance oI FCF 4 5,201,539,766 3,822,175,152 10,451,464,809
Balance oI Public Account 5 (8,343,736,811) (6,145,406,127) (6,238,860,678) Revenue related to Iuture periods 15 42,400,814,482 53,413,992,174 61,227,548,750
Balance of Government of Pakistan (3,142,197,045) (2,323,230,975) 4,212,604,131 Initial license and spectrum
Iee receivable in Iuture periods 16 42,400,814,482 53,413,992,174 61,227,548,750
Long Term Loan - - 57,614,450 - - -
Total payable to AJK & GB 1,684,385,386 1,722,125,961 1,589,407,644 Initial license Iees receivable - AJK & GB 17 800,700,000 946,550,000 1,155,600,000
Less: TransIerred to current portion - to date
Amount transIerred to current portion 3,259,760,687 2,791,010,736 2,419,508,662 Long Tern Investments - - 20,000,000
Payments made to Governments oI AJK & GB - to date (2,520,172,745) (2,120,693,406) (2,120,693,406)

Net Amount transIerred to current liabilities 9 739,587,942 670,317,330 298,815,256

Long term advances to employees 18 44,544,983 49,623,906 50,740,188
Long term payable to A1K & GB 6 944,797,444 1,051,808,631 1,290,592,388

Current Assets
Deferred grant 7 112,876,455 146,497,153 180,117,851

Fee receivable 19 1,210,102,534 1,089,761,499 7,865,386,560
Investments 20 392,685,859 20,000,000 -
Deferred liabilities 8 242,508,254 196,721,217 151,453,993

Advances, deposits, prepayments
and other receivables 21 647,040,354 282,137,283 54,158,060
Current liabilities Tax reIundable - 4,700,000,000 -
Unearned revenue 2,172,151,250 2,172,151,250 277,101,250

Cash and bank balances 22 159,633,875 626,561,748 2,620,832,720
Payable to AJK and GB - net 9 267,792,078 302,902,966 42,639,970

2,409,462,622 6,718,460,530 10,540,377,340
Taxation - net 10 2,979,035,587 6,658,618,335 6,100,965,541

Accrued and other liabilities 11 175,196,979 54,703,641 49,233,377

5,594,175,894 9,188,376,192 6,469,940,138

3,752,161,002 8,260,172,218 12,362,322,951

3,752,161,002 8,260,172,218 12,362,322,951
Contingencies and commitments 12
The annexed notes 1 to 31 Iorm an integral part oI these Iinancial statements.
Member (Finance)
____________________________
Chairman
Income and Expenditure Account
For the year ended June 30, 2012
Note 1une 30, 2012 June 30, 2011
Rupees Rupees
Revenue 23 8,158,113,530 10,607,876,279
Expenditure
General and administrative expenses 24 644,636,696 612,776,507
Provision Ior doubtIul receivable 25 13,995,165 5,622,759,869
Audit Iee 300,000 300,000
Financial charges 10,334 108,950
(658,942,195) (6,235,945,326)
Amortization oI deIerred grant 7.2 33,620,698 33,620,698
Operating surplus 7,532,792,033 4,405,551,651
Other income 26 554,053,541 412,296,785
Surplus Ior the year beIore taxation 8,086,845,574 4,817,848,436
Less: Provision Ior taxation
- Current year 10 & 28 (2,835,713,329) (3,822,098,329)
- Prior (2,051,041,921) (5,133,945,733)
(4,886,755,250) (8,956,044,062)
Net surplus / (deIicit) Ior the year
transIerred to Federal Consolidated Fund 3,200,090,324 (4,138,195,626)
______________________ ___________________
Member (Finance) Chairman
82
83

Cash Flow Statement
For the year ended June 30, 2012
1une 30, 2012 June 30, 2011
Note Rupees Rupees
Surplus for the year before tax 8,086,845,574 4,817,848,436
Adjustments Ior non-cash items:
Depreciation on property and equipment 13.1 49,701,000 56,202,957
Amortization on intangibles 14 1,069,035 1,069,035
Provision Ior gratuity 8.3 36,001,459

28,161,994

Provision Ior pension 740,391

1,831,934

Interest income Ior the year (488,952,071)

(302,503,379)

Provision Ior doubtIul debts 25 13,995,165

5,622,759,869

Amortization oI deIerred grant 7.2 (33,620,698)

(33,620,698)

Assets written oII / gain on sale oI property and equipment (7,026,183)

5,558

Loss on Ioreign currency translation -

105,821

Operating surplus before working capital changes 7,658,753,672

10,191,861,527

Changes in assets and liabilities
Decrease / (increase) in assets
Advances, deposits, prepayments and other receivable (448,313,388)

(1,110,960)

Fees receivable including initial license Iee - net 11,513,801

3,256,965,192

Increase in liabilities
Accrued and other liabilities 120,493,338

5,470,265

Contributory provident Iund payable 16,975,145

19,657,769

(299,331,104)

3,280,982,266

Cash generated from operations 7,359,422,568

13,472,843,793

Contribution to FCF and FAB (1,820,725,710)

(2,491,094,031)

Public Account 1,591,064,461

1,494,713,149

Government oI AJK & GB (37,740,574)

146,903,102

Income taxes paid (7,760,114,645)

(14,712,593,109)

Interest received during the year 577,441,311

164,270,777

Gratuity and pension paid (7,929,958)

(4,384,473)

Net cash used in operating activities (98,582,547)

(1,929,340,792)

CASH FLOWS FROMINVESTING ACTIVITIES
Purchases oI property and equipment (2,933,580)

(7,209,909)

Investment made during the year- net (372,685,859)

-

Proceeds Irom sale oI property and equipment 7,274,113

-

Net cash used in investing activities (368,345,326)

(7,209,909)

CASH FLOWS FROMFINANCING ACTIVITIES
Long term loan repaid -

(57,720,271)

Cash used in financing activities -

(57,720,271)

Net decrease in cash and cash equivalents (466,927,873)

(1,994,270,972)

Cash and cash equivalents at beginning oI the year 626,561,748

2,620,832,720

Cash and cash equivalents at end of the year 22 159,633,875

626,561,748

______________________ ___________________
Member (Finance) Chairman
84
Anncx-2
Tc!ccnm Rcvcnucs
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
CeIIuIai

133,132

182,122 212,423

236,O47

262,761 298,5O9
LocaI Loop

68,368

63,693 62,568

61,464

58,342 63,157
LDI

15,567

21,983 47,969

44,964

34,195 32,675
WLL

2,645

2,7O4 2,67O 2,88O

4,978 5,861
VAS
(Lslinaled)

15,9O1

8,O48 8,179

1O,2O2

7,O52 11,174
Tnta!

235,614

278,550 333,809

355,556

367,327 411,377

(Rs. Mi||icn)
85
Anncx-3
FnrcIgn DIrcct Invcstmcnt
2007-08 2008-09 2009-10 2010-11 2011-12
IDI in TeIecon

1,438.6

815.O

373.6 79.2 (361.4)
TolaI IDI

5,41O.O

3,72O.O

2,199.4 1,574.O 812.8

(US$ Mi||icn)
86
Anncx-4
Tc!ccnm Invcstmcnt

2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
CeIIuIai 2,584.5 2,337.7 1,229.7 9O8.8 358.6 211.8
LDI 6O2.8 4O3.9 276.7 183.1 1O8.7 16.2
LL 4O.6 342.1 57.3 22.5 18.2 5.O
WLL 747.O 52.8 82.1 23.O 7.6 7.3
TolaI 3,974.8 3,136.4 1,645.8 1,137.4 493.1 24O.3
(US$ Mi||icn)
87
Anncx-5

MnbI!Ink

Ufnnc

CMPak

Instaphnnc

Tc!cnnr

WarId

Tnta!

}un O8

32,O32,363

18,1OO,44O

3,95O,758

321,134

18,125,189

15,489,858

88,O19,742
}un-O9

29,136,839

2O,OO4,7O7

6,386,571

34,O48

2O,893,129

17,886,736

94,342,O3O
}un-1O

32,2O2,547

19,549,1OO

6,7O4,288

-

23,798,221

16,931,687

99,185,843
}un-11

33,378,161

2O,533,787

1O,927,693

-

26,667,O79

17,387,798

1O8,894,518
}un-12

35,953,434

23,897,261

16,836,983

-

29,963,723

13,499,836

12O,151,237

88
Anncx-6
PrnvIncIa! Lcvc! Outrcach nf MnbI!c
BankIng Agcnts
March 2012
PrnvIncc/RcgInn Nn. nf Agcnts
1 IedeiaI CapilaI IsIanalad 384
2 Iunjal 16,6O5
3 Sindh 6,31O
4 Khylei Iakhlunkhva 2,189
5 aIochislan 545
6 Azad }annu and Kashnii 632
7 Olhei Aieas (C, IATA) 127
Tnta! 26,792

Pakistan
TeIecommunication
Authority
Economic Affairs Team

Dr. Muhammad Saleem, Director General
Mr. Muhammad Arif Sargana, Director
Dr. Shahbaz Nasir
Mr. Abdul Rehman, Assistant Director
Mr. Waqas Hassan, T Officer
Mr. Muhammad Riaz, Admin Officer
Photography by
Azhar, PTA

Annual Report 11-12

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A PT

Fcgulaiory cnvironncni is ilc forcnosi

5M5 by Cc!!u!ar MnbI!c Opcratnrs

Sccial Connunicaiions Organizaiion

PTA is a rogrcssivc organisaiion wiil an

Consumer ProtectIon &

PTA inicnds io lring in ncw agc

Economic Affairs Team

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