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  • To: Ms. Maricar Rosal From: Lai Raymundo: James Verzosa Subject: SMDC Executive Workshop Outline Customer Journey Mapping and Sketch Board Design

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    Lai Raymundo
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    The document outlines a two-day executive workshop focused on customer journey mapping and sketchboard design. Day 1 includes sessions on mapping customer start and end points, journeys, moments of truth, design challenges, and sharing work. Day 2 focuses on sketchboard design through introductory drawing, structuring boards, exploratory sketching, selecting options, development sketching, assembly, refinement, and closing remarks.

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    cusomer service training outline

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    Outline

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    The document outlines a two-day executive workshop focused on customer journey mapping and sketchboard design. Day 1 includes sessions on mapping customer start and end points, journeys, moments of truth, design challenges, and sharing work. Day 2 focuses on sketchboard design through introductory drawing, structuring boards, exploratory sketching, selecting options, development sketching, assembly, refinement, and closing remarks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    16 views1 page

    To: Ms. Maricar Rosal From: Lai Raymundo: James Verzosa Subject: SMDC Executive Workshop Outline Customer Journey Mapping and Sketch Board Design

    Uploaded by

    Lai Raymundo
    The document outlines a two-day executive workshop focused on customer journey mapping and sketchboard design. Day 1 includes sessions on mapping customer start and end points, journeys, moments of truth, design challenges, and sharing work. Day 2 focuses on sketchboard design through introductory drawing, structuring boards, exploratory sketching, selecting options, development sketching, assembly, refinement, and closing remarks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
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    : Ms. Maricar Rosal : Lai Raymundo : James Verzosa : SMDC Executive workshop outline Customer Journey Mapping and Sketch board design

    Subject

    DAY 1
    AM session Welcome and opening remarks Introduction to the process Teams and setup Start and end points Journey map Moments of truth Design challenges Share back and review PM session Start and end points Journey map Moments of truth Design challenges Share back and review DAY 2 AM session Intro to drawing Teams and setup Structure sketchboard Design targets for team members Exploratory sketching Share back and review PM session Select options for development Development sketching Sketch board assembly Select, build, refine, Share back and review Process / policy agreements Closing remarks

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