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September 21, 2013 Lisa Hills Customer service manager Yukku Girl Apparel 1731 Hallaway drive New

York, NY 10011 Dear Ms. Hills: On September 9, I ordered two pairs of shoes sizes 7 and 8, and a sweater size M (order # 145607-80). On September 19, I received one pair of shoes size 8 and a sweater size S. I have returned the sweater size S and would like a size M to be sent to me. Both pairs of shoes were charged but I have not received the second pair. I have enclosed a copy of the confirmation e-mail of my order as well as the bill. If you are unable to send me the shoes size 7 or the sweater size M, please cancel my order.

Sincerely, Carina Samano csamano@miners.utep.edu

Enclosures

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