GORRION, DAYANARA MARIE E.

Dec. 16, 2013 MTH/9-10:30/BBM0727 Prof. Leo Cada Jr.

FROEDTERT HOSPITAL
Quality Tools:
FLOWCHART

Process for IV Medication Infusion

Physician Order

Order Review

Pharmacist Order Entry

Dose Preparation

Standardized Physician Order Sheet

Dose Dispensing

Infusion Rate Calculation

Yes
Error?
Specific Interventions

Standard Concentra tion?

IV pump setup

Pump Programming

No
Use color-

Pump Monitoring

coded labels

FLOWCHART

Hospitals Clinical Laboratory Process

Physician Order

Order Entry

Matching the order to the patient

Yes

Collecting Specimen

Yes
Errors?

Labeling the specimen

Laboratory Error Transporting the specimen Reduction Task Force

Analyzing the specimen

Reporting the results

No

Entering results to patients chart

SCATTER DIAGRAM

Improvements of Discrepancies

50 45

Beginning of the month Last day of the month

P E R C E N T A G E

40 35 30 25 20 15 10 5 0 0 0.5 1 1.5 2 2.5 3 3.5

DISCREPANCY LEVEL