Siena College

Taytay, Rizal

Submitted by: Lady Catherine D. Morales

Submitted to: Ms. Lei

Hotel Departments
a) Rooms Division
 It is the major division and the central reason for the business entity. Casino
hotels are an exception to this, since their rooms are occupied by guests whose
primary reason for being at the hotel is to gamble, not spend the night. However,
most of any hotel’s square footage is devoted to guestrooms and areas that
support the operation of those rooms. Therefore, the major segment of the
building investment and, in most cases, the land cost is related to the rooms
division. (Hospitality Today, Angelo and Andrew N. Vladimir)
 Front Office- it is the command post for the processing
of reservations, the registration of guests, the settling of guest accounts (cashiering),
and check-out. The most visible part of the font office area is of course the front desk.
The front desk can be a counter or, in some luxury hotels, an actual desk where a guest
can sit down and register.

Housekeeping- Is another department of the rooms

division. It is responsible for cleaning the hotel’s guestrooms and public areas. In many
hotels, this department has the largest staff, consisting of an assistant housekeeper,
room inspectors, room attendants, a houseperson crew.

b) Food and Beverage Division

 It may produce more revenue than does the rooms division. This is because
guests in resorts tend to stay on the premises and may be less price-sensitive
because they are on vacation. Whether the food and beverage operation is large
or small, most hotel managers have found that their food and beverage facilities
are of paramount importance to the reputation and profitability of the hotel.
Outlet and Restaurants- There are several criteria that are used in deciding what
type of food and beverage service should be offered in any given hotel..
c) Sales and Marketing-