-WHAT ARE ATTITUDES?

-MAIN COMPONENTS OF
ATTITUDES.
COGNITIVE
AFFECTIVE
BEHAVIORAL

-CONSISTENCY OF ATTITUDES
DOES BEHAVIOR ALWAYS
FOLLOW FROM ATTITUDE

MODERATING
VARIABLES

SELF PERCEPTION
THEORY
 HOW ARE EMPLOYEES
ATTITUDES MEASURED IN
WORK PLACE
- ATTITUDE SURVEYS

IMPORTANCE OF ATTITUDES
TO WORKPLACE DIVERSITY
-DIVERESITY TRAINING

-DIVERSITY PROGRAMS
MEASURING JOB
SATISEACTION
SINGLE GLOBAL RATING

SUMMATION SCORE
 HOW SATISFIED ARE PEOPLE IN
THEIR JOBS?

WHAT CAUSES JOB SATISFACTION

ENJOYING WORK ITSELF,

PAY PACKS,
ADVANCEMENT OPPURTUNITIES,
SUPERVISION,
COWORKERS,
PERSONALITY.
 ACTIVE

DESTRUCTIV CONSTRUCTI
E VE

PASSIVE
OUTCOMES OF JOB
SATISFACTION AND JOB
DISSATISFACTION
JOB PERFORMANCE
OCB [Organizational citizenship
behavior]
CUSTOMER SATISFACTION
ABSENTEEISM
TURNOVER